JPH01116842A - Automatic trouble reporting system - Google Patents

Abstract

PURPOSE:To rationalize the machine equipment in a maintenance center by automatically reporting the occurrence of trouble to the maintenance center only when the number of times of occurrence of the same trouble exceeds a designated upper limit value. CONSTITUTION:A trouble occurrence number deciding means 27 decides the number of times of occurrence of trouble indicated by trouble data, and a message indicating the occurrence of trouble and trouble data are automatically reported to a maintenance center 40 only when an automatic reporting means 8 decides it based on the level of trouble decided by a trouble level deciding means 26 and the number of times of occurrence of trouble decided by said means 27 that occurring trouble has the level of trouble designated as automatically reportable trouble by an automatic reportable/unreportable designating means 22 and the number of times of occurrence of trouble exceeds the upper limit value designated by a trouble occurrence number upper limit designating means 23. Thus, the equipment in the maintenance center is rationalized.

Description

[Detailed Description of the Invention] [Field of Industrial Application] The present invention relates to an automatic failure reporting system, and in particular, the present invention relates to an automatic failure reporting system, and in particular, when a failure occurs in an information processing system, a message indicating that the failure has occurred and failure data are transmitted via a communication line. This invention relates to an automatic fault reporting system that automatically reports to a maintenance center.

[Conventional technology]

Conventionally, this type of automatic failure notification system has been used to notify the information processing system each time a failure occurs, regardless of the content of the failure, especially whether or not the failure is a serious failure for the information processing system. , all messages indicating that a failure occurred and failure data were automatically reported to the maintenance center.

[Problem that the invention seeks to solve]

In the conventional automatic fault notification method described above, when a fault occurs in an information processing system, for example, if the fault is recovered by retrying, immediate action is not required, but the action can be taken during regular maintenance of the information processing system. All such failures are automatically reported to the maintenance center, and even if the failure is of the same level, the measures to be taken will differ depending on the operating style and importance of the information processing system in which the failure occurred. Since all failures are automatically reported, the maintenance center has the disadvantage that it must immediately determine whether or not maintenance is to be performed based on the received failure data.

In addition, one maintenance center usually maintains many information processing systems, and all failures that occur in many information processing systems are automatically reported to the maintenance center, which increases the load on the maintenance center. Due to the increase in communication volume, there is a possibility that it will not be possible to take timely measures for failures that occur due to busy lines and communication cannot be performed, and in order to avoid this, the equipment at the maintenance center must be enlarged. There are drawbacks.

In view of the above-mentioned points, it is an object of the present invention to classify failures into levels according to the operational form of the information processing system and the degree of influence, and to specify whether automatic notification to a maintenance center is possible or not for each failure level. By specifying the upper limit for the number of failures that will not be automatically reported to the maintenance center for each level of failure,
An object of the present invention is to provide an automatic fault reporting method that can carefully select the faults that have occurred and automatically report them to a maintenance center.

[Means for solving problems]

The automatic failure notification system of the present invention is provided in a service processor that automatically reports a message to the effect that a failure has occurred and failure data in the information processing system to a maintenance center via a communication line when a failure occurs in an information processing system. , an automatic report enable/disable designation means that allows an operator to specify whether or not to automatically report for each failure level, and an upper limit specification for the number of failure occurrences that allows an operator to specify an upper limit for the number of failure occurrences that will not be automatically reported for each failure level. means, a failure data collection means for collecting failure data in the information processing system when a failure occurs in the information processing system, and a failure data collection means for collecting failure data in the information processing system when a failure occurs in the information processing system; a failure level determination means for determining the level; a failure occurrence count determination means for determining the number of occurrences of the failure indicated by the failure data; and a failure level determined by the failure level determination means and determination by the failure occurrence count determination means. The failure that has occurred based on the number of times the failure has occurred is at the failure level specified as automatic notification possible by the automatic notification permission designation means, and the number of failure occurrences is the number of failure occurrences specified by the failure frequency upper limit designation means. and automatic reporting means for automatically reporting a message to the effect that a failure has occurred and the failure data to the maintenance center when it is determined that the upper limit value has been exceeded.

[Effect]

In the automatic failure notification system of the present invention, the automatic notification permission designation means allows the operator to specify whether automatic notification is possible for each level of failure, and the failure occurrence upper limit designation means allows the operator to make automatic notification for each failure level. the failure data collection means collects failure data in the information processing system when a failure occurs in the information processing system;
The failure level determination means determines the level of the failure that has occurred based on the failure data collected by the failure data collection means,
The failure occurrence count determination means determines the number of failure occurrences indicated by the failure data, and the automatic notification means determines the failure level determined by the failure level determination means and the failure occurrence number determined by the failure occurrence frequency determination means. When it is determined that the fault that has occurred is at the level of the fault specified as automatic notification possible by the automatic notification permission designation means, and the number of times the fault has occurred has exceeded the upper limit for the number of fault occurrences specified by the failure frequency upper limit designation means. A message indicating that a failure has occurred and failure data are automatically reported to the maintenance center.

〔Example〕

Next, the present invention will be explained in detail with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of an automatic fault reporting system according to an embodiment of the present invention. The automatic notification method of this embodiment is as follows:
An information processing system 10, a service processor 20,
It is composed of a communication line 30, a switch 31, and a maintenance center 40.

The service processor 20 includes a character display input device 21 for inputting specifications etc. by the operator, and a character display input device 2 for the operator to input specifications etc.
1, and an upper limit value for the number of failure occurrences that does not allow an operator to make an automatic notification for each failure level through the character display input device 21. When a failure occurs in the information processing system 10, an external storage device 24 that stores the designation results from the automatic report permission/prohibition designation means 22 and the upper limit designation means 23 for the number of times a failure occurs; a failure data collection means 25 that collects failure data from the information processing system 10; and failure data collection means 2;
a failure level determination means 26 that determines the level of the failure that has occurred based on the failure data collected by the failure data collection means 25; and a failure occurrence number that determines the number of times the same failure has occurred based on the failure data collected by the failure data collection means 25. The determination means 27, the determination result of the failure level by the failure level determination means 26, the determination result of the number of failure occurrences by the failure frequency determination means 27, the automatic report availability information for each failure level read from the external storage device 24, and the external storage device. and an automatic notification means 28 that performs automatic notification processing based on the upper limit value of the number of failure occurrences for each failure level read from 24.

Referring to FIG. 2, the processing in the automatic failure reporting system of this embodiment includes a failure data collection step 51, a failure level determination step 52, and a failure frequency determination step 53.
, an automatic notification designation level determination step 54 , a failure occurrence frequency upper limit excess determination step 55 , and an automatic failure notification step 56 .

Next, the operation of the automatic fault notification system of this embodiment configured as described above will be explained.

In the automatic fault reporting system of this embodiment, the information processing system 1
All failures that may occur in 0 are classified into 8 levels from level 0 to level 7 in descending order of serious failure depending on the degree of impact on the information processing system 10, and the level classification information for each failure is stored in external memory. It is assumed that the information is stored in the device 24.

The automatic reporting capability designation means 22 allows the operator to specify whether automatic reporting is possible for each level of failure via the character display manual device 21, and stores the automatic reporting capability information in a memory (not shown) and an external storage device 24 ( Hereinafter, the memory and the external storage device 24 will be collectively referred to as the external storage device 24).

The upper limit number of failure occurrence specifying means 23 allows the operator to specify, via the character display input bag W21, the upper limit of the number of failure occurrences for which automatic notification of failures will not be made for each level of failure, and sets the upper limit of the number of failure occurrences for each level. is stored in the external storage device 24.

When a failure occurs in the information processing system 10, the failure data collection means 25 of the service processor 20 operates to collect failure data of the information processing system IO (step 5).
1).

When the fault data collection means 25 collects the fault data, the fault level determination means 26 determines the fault stored in the external storage device 24 via the automatic report availability designation means 22 based on the fault data collected by the fault data collection means 25. The level of the failure that has occurred in the information processing system 10 is determined with reference to the level division frequency axis (step 52).

Next, the failure occurrence count determination means 26 increases the number of occurrences of the same failure stored in the external storage device 24 by one based on the failure data collected by the failure data collection means 21 via the failure occurrence count upper limit designation means 23. The count is counted up and the number of times the fault has occurred is determined (step 53).

Subsequently, the automatic notification means 28 reads the automatic notification permission information for each level of the failure stored in advance by the automatic notification permission determination means 22 from the external storage device 24, and reads out the automatic notification permission information for each level of the failure that has been stored in advance by the automatic notification permission determination means 22, and determines the failure level determined by the failure level determination means 26. It is determined whether the level is subject to automatic reporting (step 54). If it is determined that the failure is not a target for automatic reporting, the automatic 1111 reporting means 28 terminates the process without automatically reporting the failure.

If it is determined that the fault is subject to automatic reporting, the automatic reporting means 28 reads the upper limit value of the number of failure occurrences for each level of failure stored in advance by the upper limit number of failure occurrence specifying means 23 from the external storage device 24. Means for determining the number of failure occurrences 2
It is determined whether the number of failure occurrences determined in step 7 exceeds the read upper limit value for the number of failure occurrences (step 55). If it is determined that the upper limit of the number of failure occurrences has not been exceeded, the automatic reporting means 28 terminates the process without automatically reporting the failure. If it is determined that the number of failure occurrences exceeds the upper limit, a message indicating that a failure has occurred and the failure data collected by the failure data collection means 25 are sent to the maintenance center 4 via the communication line 30 and the exchange 31.
0 (step 56).

〔Effect of the invention〕

As explained above, the present invention classifies failures that may occur in an information processing system into levels based on the operating style of the information processing system and the degree of noise, and automatically sends iJ to a maintenance center for each level. The information on whether to report or not and the upper limit of the number of failure occurrences that will not be automatically reported are specified from the outside, and if the number of occurrences of the same failure exceeds the specified upper limit of the number of failure occurrences at the level of failure that can be automatically reported. By automatically reporting to the maintenance center only when there is a failure, it is possible to define failures for which automatic notification is to be made according to the operational form of the information processing system or the degree of importance, etc., and to optimize the machine equipment at the maintenance center. It has the effect of being able to

Further, there is an effect that a maintenance system can be established that enables efficient and timely maintenance of one or more information processing systems targeted for maintenance by the maintenance center.

[Brief explanation of the drawing]

FIG. 1 is a block diagram showing the configuration of an automatic failure notification system according to an embodiment of the present invention, and FIG. 2 is a flowchart showing the processing in the automatic failure notification system according to this embodiment. In the figure, 10... Information processing system, 20... Service processor, 21... Character display input device, 22... Automatic report availability designating means, 23... Failure occurrence frequency upper limit designating device, 24. ... External storage device, 25... Fault data collection means, 26... Fault level determining means, 27... Fault occurrence frequency determining means, 28... Automatic reporting means, 30... Communication line, 31 ...Switchboard, 40...Maintenance center.

Claims (1)

[Scope of Claim] A service processor that automatically reports a message to the effect that a failure has occurred and failure data in the information processing system to a maintenance center via a communication line when a failure occurs in the information processing system. means for specifying whether or not to allow automatic notification for each level of failure; and means for specifying an upper limit for the number of failure occurrences that causes an operator to specify an upper limit for the number of failure occurrences for which automatic notification will not be made for each level of failure; failure data collection means for collecting failure data in the information processing system when a failure occurs in the information processing system; and determining the level of the failure that has occurred based on the failure data collected by the failure data collection means. fault level determining means for determining the number of occurrences of a fault indicated by the fault data; and fault level determining means for determining the number of occurrences of a fault indicated by the fault data; and a fault level determined by the fault level determining means and the fault determined by the fault occurrence number determining means The failure that has occurred based on the number of occurrences of is at a failure level designated as automatic notification possible by the automatic notification permission designation means, and the number of failure occurrences is the upper limit of the number of failure occurrences specified by the failure frequency upper limit designation means. 1. An automatic fault reporting system comprising: automatic reporting means for automatically reporting a message indicating that a fault has occurred and the fault data to the maintenance center when it is determined that the fault has exceeded the limit.