JPH03219388A - Handling method for automatic cash handling device - Google Patents

Abstract

PURPOSE:To speedily eject an erroneously inserted card by operating only a system to convey the medium to be inserted while remaining an interface between respective mechanisms and a control part when faults are generated at the respective mechanisms and overtime operation is stopped. CONSTITUTION:An interface 2 between the mechanisms under stopping because of the degenerate operation and a control part 1(4) is remained so as to execute an irreducible minimum operation to a unit generating the fault in an automatic cash handling device 3 without completely disconnecting the unit from neither electric nor programming viewpoint. Namely, in respect to the unit generating the fault, the control part 4 at a main body remains only the conveying function without interrupting power supply, detects the medium inserted by a user and executes control according to the irreducible minimum program so that the medium can be returned. Thus, even when the card is erroneously inserted at time out of the operation, for example, this card can be speedily returned.

Description

[Detailed Description of the Invention] [Industrial Application Field] The present invention relates to a post-processing method when a customer accidentally inserts a card or the like into the insertion slot of a stopped mechanism in an automatic cash handling device. .

[Conventional technology]

In automatic cash handling machines (hereinafter referred to as ATMs),
A banknote processing mechanism handles cash, a slip card mechanism handles cards and slips, and transports bankbooks to the print head.
The passbook processing mechanism that prints and the transfer card processing mechanism that handles transfer cards are operated independently. If one of these mechanisms fails, power is not supplied to that mechanism and operation is stopped, but the other mechanisms can operate independently. For example, if the transfer card processing mechanism is out of order, other processing is possible, and if the passbook processing mechanism is out of order, it is possible to withdraw, deposit, and make transaction inquiries by card without using a passbook. If the banknote processing mechanism is out of order, it is possible to make entries in a passbook that does not handle cash, transfer money from an account, and make deposits and withdrawals using a passbook. Such a case is called degenerate operation. Note that if the control unit that controls the entire system or the operating unit that is operated by the customer breaks down, the entire system will go down. In addition, the slip card mechanism
Since the first card inserted becomes unusable, degenerate operation of this part is not possible. Furthermore, even if there is no malfunction, degenerate operation may be performed intentionally on holidays or during times when there are few users.

FIG. 4 is a perspective view of the customer operation surface of the automatic cash handling device.

In FIG. 4, 3 is an automatic cash handling device, 12 is an ID card insertion slot, 13 is a banknote insertion/take-out slot, 14 is a bankbook insertion slot, 15' is a coin insertion/take-out slot, 16 is a transfer card slot, Reference numeral 17 denotes an operation section for specifying transaction type, password, amount, etc.

When a passbook is inserted into the passbook insertion slot 14 while the passbook handling mechanism is stopped, when cash is inserted into the banknote insertion slot 13 or coin insertion slot 15 while the banknote processing mechanism is stopped, or when the transfer card processing mechanism is stopped When a transfer card is inserted into the transfer card insertion slot 16, there is a possibility that the inserted card cannot be taken out because those mechanisms are not in operation.

In this way, in conventional automatic cash handling devices, when a failure occurs or outside of handling hours, each processing mechanism is completely disconnected electrically and programmatically and is operated in a degraded manner. If a customer accidentally inserts a card, etc. into the insertion slot of a stopped mechanism during degraded operation, there is no way to detect this, and the system will have to rely on reports from the customer. .

In such cases, no consideration has been taken, such as generating an alarm from the device side, unless the customer himself/herself notices the error. In addition, methods for recovering failed parts during degraded operation of automatic cash handling equipment are described, for example, in Japanese Unexamined Patent Publication No. 6
It is described in JP-A No. 3-197258, JP-A-63-205750, JP-A-63-208960, and the like.

[Problem to be solved by the invention]

In this way, in conventional automatic cash handling devices that are composed of multiple units, if a failure occurs in one of the mechanisms, control can be controlled by disconnecting the failed unit electrically and programmatically. We are performing so-called degenerate operation by excluding it from the target and making use of the processing mechanism on the main body side.

Therefore, even if a customer accidentally inserts a card, etc. into the faulty unit, this cannot be detected, resulting in security problems such as the loss of the incorrectly inserted card or passbook, etc. It takes time to inform the staff that the card cannot be removed.
There were problems such as delays in processing time.

The purpose of the present invention is to provide a handling method for an automatic cash handling device that solves these conventional problems, allows cards, etc. inserted during degraded operation to be quickly taken out, and eliminates wasted handling time. Our goal is to provide the following.

[Means for Solving the Problem] In order to achieve the above object, a handling method for an automatic cash handling device according to the present invention includes a banknote processing mechanism for depositing and dispensing banknotes, an ID
In a method for handling an automatic cash handling device that includes a slip card mechanism that records card verification and transaction details, a mechanism that processes a transfer card, and a control section that controls each of the above mechanisms,
Even when a failure occurs in each of the above mechanisms or when operation is suspended overtime, the interface between each of the above mechanisms and the control section can be maintained without completely disconnecting each of the above mechanisms electrically and programmatically. The feature is that only the transport system for the medium to be inserted is operated by leaving the control unit and the programs of the above-mentioned mechanisms to operate.

[Function] In the present invention, the faulty unit of the automatic cash handling device is made to perform the minimum necessary operation in response to the abnormal operation without being completely disconnected electrically and programmatically. In this way, an interface between the mechanism and the control unit that is stopped due to degenerate operation is left. In other words, the main body control unit does not turn off the power to the failed unit, but leaves only the transport function, detects the media inserted by the customer, and returns the media to the minimum necessary level. It is controlled by the program. With this, for example, even if a card is inserted by mistake at a time when the card is not being handled, it can be returned immediately, and the correct operation method can be guided using voice or a CRT screen, so that malfunctions can be avoided. There isn't.

〔Example] Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

FIG. 2 is a connection diagram between the automatic cash handling device and the central processing unit of the present invention.

The automatic cash handling device (A, TM) 3 is connected to an actual processing unit (CPU) 1 via an interface cable 2, and signals are sent and received between the two 1 and 3 at a predetermined transmission speed. I do. A database storing transaction information for each customer account is connected to the CPU1, and the CPU1
When receiving the inquiry signal from the automatic cash handling device 3 via the interface cable 2, it accesses the database online, reads the desired transaction information, and returns the withdrawal information to the ATM 3 via the interface cable 2. . Thereby, the ATM 3 prints the transaction information on the passbook and issues a transaction slip.

FIG. 3 is an internal configuration diagram of an automatic cash handling device to which the present invention is applied.

In the automatic cash handling device 3, a user operation section 5, a banknote processing mechanism 6, a slip card mechanism 7, a transfer card processing mechanism 8, and a passbook on the back side of the slip card mechanism 7 are controlled via the control section 4, respectively. It is connected to a printing mechanism and a floppy (FD) mechanism 9 for storing programs. Further, a power supply section 10 for supplying power to each of these sections 4 to 9 is connected. Further, a transmission control section 11 is connected to the control section 4 as a socket to the CPUI.

In conventional ATMs, for a faulty unit,
Previously, the faulty unit was completely disconnected electrically and programmatically and degenerate operation was performed using only other units, but in the present invention, the control unit 4 And in the faulty unit, run a program that performs the minimum necessary operation in response to the abnormal operation.

In other words, if a lever customer inserts a card or other medium by operating only the sensor and conveyance roller for a unit that is out of hours or has a fault, the sensor will immediately detect this. Then, the conveyor rollers are rotated in the opposite direction and the product is returned to the customer. At the same time, it is also possible to notify via voice or display screen that the media will be returned due to suspension of operation.

For example, in the case of a bank transfer transaction, if the user inserts his or her own bank transfer card when there is no guidance for inserting the bank card on the user operation section 5, the user should immediately eject and return the card, and receive a message indicating that the card should not be inserted. is displayed on the user operation section 5. When inserting a transfer card after the instruction to insert the transfer card is displayed on the user operation unit 5, a sensor detects whether the insertion direction is correct, and if it is correct, it is inhaled, and if it is incorrect, it is immediately ejected. A message is displayed on the user operation section 5 to the effect that the user wants the device to be returned and re-inserted. When the user correctly inserts the transfer card, the user inserts cash into the banknote processing mechanism 6 to complete the process, and the slip card mechanism 7 prints the details of the transaction on a slip and issues it.

In particular, if the transfer transaction is outside of business hours (operating on holidays, etc.) or if the transfer card processing mechanism 8 has a failure, a signal to suspend the transfer transaction is sent from the CPU 1 to the control section 4 via the transmission control section 11, and the transfer is processed. Only the transfer transaction function is suspended while the card processing mechanism 8 is energized from the power supply section 10, and a message to that effect is displayed on the user operation section 5.

If a user mistakenly inserts a transfer card into the transfer card processing mechanism 8 even though a transfer transaction cannot be made, the card detection sensor detects this, immediately ejects the card, and then sends a message to the user operation unit 5 that the transfer card is not handled. to be displayed.

Programs for each control are loaded from the FD mechanism 9 to the control unit 4 when the ATM 3 is powered on. In addition, the program for operating the detection sensor and conveyance roller is also loaded into the unit in which the failure has occurred or the unit that is out of operation.

FIG. 1 is an operational flowchart showing an embodiment of the present invention during normal and abnormal operations.

Here, the operation will be explained based on a transfer transaction.

(a) In the case of normal cash transfer, the control unit 4 or the transfer card processing mechanism 8 first determines whether a transfer transaction has been selected (step 101), and if it has been selected, the display screen of the user operation unit 5 Step 10: Specify cash transfer with
2) It is determined whether the user uses a transfer card (step 103).

If the card is not being used, all transfer data is input by key operation (step 104).

If a card is used, only the amount to be transferred is input (step 105). Next, cash is inserted (step 106), a message indicating that the process is being processed is displayed (step 107), and a transfer card and statement slip are issued and released (step 108). Then, a guide is displayed on the display screen (step 109) to guide the user to receive the medium (step 110).

(b) In the case of an abnormal operation, the control unit 4 or the transfer card processing mechanism 8 first determines whether it is outside transaction hours such as holiday operation (step 201), and if not, determines whether the failure is caused by something other than the conveyance system. (Step 202). If the transport system is not operating on a holiday and there is a failure, the transfer card processing mechanism 8 cannot be operated, so the corresponding mechanism 8 is completely disabled from the CPU (step 203). If something other than that is the fault, an instruction is received from the CPU to partially suspend the relevant mechanism 8 (step 204). At this time, if the card is inserted incorrectly (step 205), it is determined whether or not the card insertion is detected by the sensor (step 2o6). If it is detected, the conveyance roller is operated to remove the inserted card. drain (
Step 2o7). Then, the display screen of the user operation unit 5 displays "Unavailable" (step 208), and the user is guided to receive the card (step 209).

In this way, in this embodiment, the mechanism that suspends transactions,
Or even if a medium such as a card is accidentally inserted into a faulty mechanism, it can be returned immediately and will not remain in the device.

〔Effect of the invention〕

As explained above, according to the present invention, among ATMs,
Even if a card or other medium is accidentally inserted into a mechanism that is suspended due to off-hours (holiday operation, etc.) or suspended due to a failure, it can be ejected immediately, improving security. In addition, it is possible to eliminate wasted ATM handling time.

[Brief explanation of drawings]

FIG. 1 is a flowchart of normal and abnormal operations for an ATM showing an embodiment of the present invention, and FIG.
FIG. 3 is a cross-sectional structural diagram of the ATV, and FIG. 4 is a perspective view of the ATM. l: Central processing unit (CPU), 2: Interfanis cable, 3: Automatic cash handling device, 4: Control section, 5: User operation section, 6: Banknote processing mechanism, 7. Slip card mechanism, 8: Transfer card Processing mechanism, 9: Floppy (FD) mechanism, 1o
: Power supply section, 11: Transmission control section, 12: ID card insertion slot, 13: Bill insertion slot, 14: Passbook insertion slot, 15: Coin insertion slot, 16 Transfer power card insertion slot, 17: User operation unit display screen. Figure 1 (Part 1) FAT normal cash transfer 70 Figure Figure (Part 2) fb) Flow diagram at the time of abnormal operation

Claims (1)

[Claims] 1. A method for handling an automatic cash handling device that includes a banknote processing mechanism for depositing and withdrawing banknotes, a slip card mechanism for verifying ID cards and recording transaction details, a mechanism for processing transfer cards, and a control section for controlling each of the above mechanisms. , even when a failure occurs in each of the above mechanisms, or when the operation is suspended overtime, the connection between each of the above mechanisms and the control section is maintained without completely disconnecting each of the above mechanisms electrically and programmatically. 1. A method for handling an automatic cash handling device, characterized in that an interface is left in place, and programs for the control unit and each of the mechanisms described above are operated to operate only a transport system for inserted media.