JPH0272757A - Incoming call response system - Google Patents

Abstract

PURPOSE:To perform flexible correspondence suitable for the request of a user by using a terminal connected to a computer provided separately from an electronic exchange as a pedestal. CONSTITUTION:When a central processing unit 1 executes incoming connection to a telephone set 4, the incoming is informed by sending a call tone from a line circuit 3. At this time, the central processing unit 1 sends an incoming connection notice representing the fact that the incoming connection to the telephone set 4 has been performed to the computer 6 via an interface device 5. The computer 6 receiving the notice sends incoming display to the terminal 7 corresponding to the telephone set 4. When the incoming is recognized by the incoming display 4 and key input representing incoming response is performed from the terminal 7, the computer 6 sends an incoming call response instruction to the central processing unit 1. After that, the central processing unit 1 executes an incoming call response connection processing according to the incoming call response instruction.

Description

[Detailed Description of the Invention] [Field of Industrial Application] The present invention relates to an incoming call response method for line switching processing performed by an electronic exchange, and particularly to an incoming call response method using a terminal connected to a computer provided separately from the electronic exchange. Concerning response methods.

[Conventional technology]

Conventionally, in the incoming call response system, the central processing unit of the electronic exchange detects an off-hook or key operation of a telephone set housed in the electronic exchange or a dedicated reception desk, and connects the line to respond to the incoming call.

[Problem to be solved by the invention]

In the conventional incoming call answering method described above, when an incoming call is connected to the line, the central processing unit of the electronic exchange detects the operation performed from the telephone installed in the electronic exchange or from a dedicated reception desk, and responds to the incoming call on the line. Since response connection is performed, there is a drawback that incoming calls to the line can be answered only by telephones housed in electronic exchanges and dedicated reception desks.

In addition, even if the reception desk is forced to change specifications such as tables due to customer requests, it will be accommodated in the electronic exchange, so it is difficult to flexibly respond by creating a reception desk that meets the customer's requests. Means for Solving the Problems] The incoming call response system of the present invention is connected to a computer provided separately from an electronic exchange that controls exchange connections of lines accommodated by a central processing unit.

- means for notifying a computer of the execution of an incoming call response connection to the line performed by the electronic exchange; and means for executing the incoming call response connection when receiving an incoming call response connection instruction for the line from the computer.

〔Example〕

Next, the present invention will be explained with reference to the drawings. FIG. 1 is a block diagram showing one embodiment of the present invention.

Further, FIG. 2 is a configuration diagram showing another embodiment in which the path between the computer and the terminal is connected in advance via a line circuit and a call switch. Furthermore, FIG. 3 is a diagram showing the sequence and processing contents of signals transmitted and received between the exchange, computer, and terminal in each embodiment.

In Figure 1 and Figure 2, the central processing unit @l is '1 story +
When an incoming call is connected to the fi4, a ring tone is sent out from the line circuit 3 to notify the incoming call.

At this time, the central processing unit 1 sends an incoming call connection notification (81/811) to the computer 6 via the interface device 5 to the effect that the incoming call connection to the telephone 4 has been established. Upon receiving this, the computer 6 sends an incoming call display (847814) to the terminal 7 corresponding to the telephone 4. When the terminal 7 recognizes the incoming call from the incoming call display 4 and performs a key input (S3/813) indicating an incoming call response, the combiator 6 sends an incoming call response instruction (82/S 12) to the central processing unit 1.
Send to. Thereafter, the central processing unit l executes the incoming call response connection process according to this incoming call response instruction.In addition, in FIG. [Effects of the Invention] As explained above, according to the present invention, the reception desk uses a terminal connected to a computer provided separately from the electronic exchange. Because it can be used, it is easy to respond flexibly to meet user requirements.

[Brief explanation of the drawing]

FIGS. 1, 2, and 3 are diagrams showing embodiments of the present invention.・Line circuit, 4...Telephone, 5...Interface device, 6...
・Computer, 7...Terminal. Agent Patent Attorney Uchihara Shin Kosaibo 4 U

Claims (1)

[Claims] means for connecting to a computer provided separately from an electronic exchange for controlling exchange connections of lines accommodated by a central processing unit and notifying the computer of execution of an incoming connection to the line made by the electronic exchange; and means for incoming calls from the computer to the line. and means for executing an incoming call response connection when a call response connection instruction is received.