JPH0229458Y2 - - Google Patents

Description

[Detailed Description of the Invention] This invention relates to a customer management device, and more particularly to an individual call type customer management device used in counter operations at financial institutions, hospitals, local governments, and the like.

For example, the teller service for regular deposits at a bank will be explained. Customers wishing to make deposits, withdraw money, or receive other services must submit their savings account passbook to a designated teller counter and then wait until the bank completes its operations. In recent years, bank tellers have been handing out number tags to customers and calling out their names over loud speakers. However, in the case of number tags, elderly people carry them without checking them, so they may not be able to answer even if they are called over a loud speaker, and they do not like to be called by their real name in a crowded waiting area. There are many customers, and when customers are called by their last name only, customers with the same last name may be called at the same time. In general, customers waiting are anxious about when their name will be called. Furthermore, there have been cases where customers have had to pay cash to the wrong customer if they have lost their number tag.

This idea was created by focusing on the above-mentioned problem.The customer receiving counter service is given a portable receiver with a PIN number, and at the same time, a timer on the main unit is activated to keep track of the elapsed time in a digital format. When the transaction is completed, the teller operates the input section to input the password for the receiver given to the customer, and the transmitter sends out a call signal for the receiver. A customer management device is provided that drives an audible display and a visual display to call a corresponding customer.

Therefore, according to this idea, the customer only has to carry the receiver without worrying about being called by number, last name, etc. until the bank completes the transaction for him/her, and the customer does not have to worry about when his/her name will be called. This eliminates the feeling of pressure, and the audible or visual display of the receiver you are entrusted with activates as soon as the office is finished, allowing you to easily confirm your call and report to the designated counter, thereby protecting the privacy of the customer. is also helpful.

Furthermore, at the same time as the customer's bankbook is exchanged, the teller who serves the customer pulls out a portable receiver with the required PIN number from the machine and hands it to the customer, and a timer is activated to display the customer's waiting time minute by minute. This allows you to see the waiting time of the customer at a glance, and then enter the customer's PIN number at the same time as the transaction is completed, eliminating the need for calling and confirming the customer's real name or number tag.

This prevents erroneous calls from customers, speeds up counter operations, and prevents customers from waiting unnecessarily. By displaying each data on a printer according to unit time, business hours, and each week, and displaying the display on the executive seat, the processing status of each counter can be grasped, the processing capacity of each clerk can be judged, It has a time management function and is useful for crime prevention by checking if a suspicious person who does not carry the receiver is present in the waiting area.

Next, an embodiment of this invention in which a radio device is driven using electromagnetic waves will be described with reference to the drawings. In FIGS. 1 and 2, the customer management device 10 includes a central processing unit (CPU) 12, a timer 14, and a clock 1.
6. a plurality of elapsed time indicators 20 connected to the timer; a data input section 22 connected to the processing section;
Portable wireless receiver presence/absence detection and charging circuit 26;
It consists of a printing section 24 and a password generation circuit 30 for the receiver, and the detection and charging circuit 26 includes the receiver 2.
8, and also connect the circuit 26 to the timer 14,
A transmitting circuit 32 is connected to the generating circuit 30, and a timer 14 has a clock 1 that displays the month, day, hour, minute, etc.
6, and the calibration circuit 18 is connected to the clock 16. A sub-display 20' is connected to the device 10 so that the processing status of the teller can be monitored even from an executive seat or the like.

The portable wireless receiver 40 includes a receiving circuit 42, a password identification circuit 44, a battery power source 46, an audible indicator 48 such as a doorbell that emits an intermittent tone, and a visual indicator 50 such as a flashing lamp. Prepare multiple receivers.

Next, the effects of this implementation will be explained. For example, when a customer withdrawing a deposit presents his/her passbook and ordinary deposit withdrawal bill with the necessary information filled in and a notification stamp affixed to the teller counter, the teller will enter a predetermined PIN number from the management device 10 in exchange for receipt. A portable receiver 40 is provided. The customer waits in the waiting area with the receiver in hand. At the same time as the receiver is pulled out, the timer 14 is activated, and the time corresponding to the corresponding number on the elapsed time display 20 is displayed digitally every moment. At the same time as the bank's business is completed, if the teller inputs the PIN number of the customer's receiver 40 by operating the keys on the data input section 22, the central processing section 12 is activated and the PIN number generation circuit 30 is activated.
from the transmission circuit 32 to the corresponding customer's radio device 40.
The audible display 48 and visual display 50 are activated to call the customer.

The customer appears at a designated teller counter and returns the receiver 40 to the teller. In exchange, the transaction ends when the customer receives cash and a bankbook. The teller places the receiver 40 in the corresponding socket 2 of the storage section 28.
If you insert it inside 8', it will block out the infrared rays inside,
The operation of the timer 14 is stopped.

At the same time, the number of the corresponding receiver, the month, day, time and elapsed time of the end of the business are recorded on the printing section 24.
In addition, the printing unit 24 records the number of people processed per unit time. Furthermore, by operating the keys on the data input section 22, the total number of people processed at that time, maximum, minimum, average, and elapsed time are recorded together with the month, day, and time.

In FIGS. 3 and 4 showing the second embodiment, a portable infrared receiver presence detection and charging circuit 26' is connected in place of the receiver presence detection and charging circuit 26 of the main body 10 of the previous embodiment. The circuit 32 is referred to as an infrared transmitting circuit 32', and the plurality of portable wireless receivers 40 are referred to as a plurality of portable infrared receivers 40'.

In FIGS. 5 and 6 showing the third embodiment, a portable ultrasonic receiver presence detection and charging circuit 26'' is connected in place of the receiver presence detection and charging circuit 26 of the main body 10 of the above embodiment, The transmitting circuit 32 is referred to as an ultrasonic transmitting circuit 32'', and the plurality of portable wireless receivers 40 are referred to as a plurality of portable ultrasonic receivers 40''.

In FIG. 7 showing the fourth embodiment, a plurality of data input units 22 are connected to the central processing unit 12.

In the second and third embodiments, infrared rays and ultrasonic waves are transmitted as driving energy, respectively, and a desired portable radio device can be reliably driven within an effective range.

Furthermore, in the fourth embodiment, the data input section 2
Since a plurality of 2 are provided, the corresponding customer can be called up from the desired input section.

[Brief explanation of the drawing]

Fig. 1 is a block diagram of the main body of the customer management device according to this invention, Fig. 2 is a block diagram of its portable wireless receiver, and Fig. 3 is a block diagram of the main body of the second embodiment. , FIG. 4 is a block diagram of a portable infrared receiver used in combination with the main body of FIG. 3, and FIG. 5 is a block diagram of the main body of the second embodiment.
The diagram, FIG. 6, shows a block diagram of a portable ultrasound receiver used in combination with the main body of FIG.
Diagram FIG. 7 is a block diagram of the main body of the fourth embodiment. 10...Main body, 12...Central processing unit, 14
... Timer, 16 ... Clock, 18 ... Calibration circuit, 20 ... Elapsed time indicator, 22 ... Data input section, 24 ... Printing section, 26 ... Portable wireless receiver presence detection and charging circuit , 26'... Portable infrared receiver presence/absence detection and charging circuit, 26''... Portable ultrasonic receiver presence/absence detection and charging circuit, 28...
Receiver housing, 28'...Socket, 30...
Password transmission circuit, 32... Transmission circuit, 32'...
…Infrared transmitting circuit, 32″…Ultrasonic transmitting circuit,
40...Portable wireless receiver, 40'...Portable infrared receiver, 40''...Portable ultrasound receiver, 4
2... Receiving circuit, 44... Password identification circuit, 4
6...power supply, 48...audible indicator, 50...visible indicator.

Claims (1)

[Claims for Utility Model Registration] (1) A central processing unit, a plurality of elapsed time indicators connected to a timer, a calibration circuit connected to the timer via a clock, and a plurality of elapsed time indicators connected to the processing unit, respectively. a data input section and a printing section; a circuit for detecting the presence or absence of a portable wireless receiver connected to the processing section; and a charging circuit; a storage section for the receiver connected to the detection and charging circuit and having a plurality of sockets; a main body consisting of a PIN number generation circuit connected to the section, a wireless transmission circuit connected to the generation circuit; A customer management device consisting of a portable wireless receiver. (2) In the customer management device described in claim (1) of the utility model registration claim, a detection and charging circuit for a portable infrared receiver is connected to the central processing unit of the main body, and a PIN code generation circuit is connected to the central processing unit of the main unit. A combination of multiple portable infrared receivers connected to an infrared transmitter circuit. (3) In the customer management device described in claim (1) of the utility model registration claim, a portable ultrasonic receiver detection and charging circuit is connected to the central processing unit of the main body, and a PIN code generation A combination of multiple portable ultrasonic receivers with an ultrasonic transmitting circuit connected to the circuit. (4) In the customer management device described in paragraph (1) of the claims for utility model registration, a plurality of data input sections are provided,
A device that allows input from multiple locations to drive a portable receiver.