JPH02277359A - Holding cancellation informing system - Google Patents

Abstract

PURPOSE:To dispense with necessity to standby holding a handset to the ear while awaiting holding cancellation by displaying visually or audibly the holding cancellation on a multifunctional telephone set used by a person to be held. CONSTITUTION:When the holding of the speech opponent of the multifunctional telephone set 200 setting the operator of the multifunctional telephone set 100 as a holder is performed by depressing a holding button 104, a central control unit 20 writes the extension numbers of a holder side and a side to be held on a main memory device 30. When the holding button 104 is depressed again, the central control unit 20 reads out the extension number of the side to be held corresponding to that of the holder side, and sends a signal to a holding cancellation signal sending circuit 205, then, displays it visually or audibly. As a result, speech can be restarted by replying by the side to be held.

Description

[Detailed Description of the Invention] [Field of Industrial Application] The present invention relates to a hold release notification system in an automatic exchange [Prior art] Conventionally, in an automatic exchange, when a person on hold operates a hold button on a multi-function telephone, a central control The device controls the hold circuit of the multi-function telephone of the other party, puts the multi-function telephone on hold, causes the person on hold to send the person on hold from the hold circuit, and then
Holders are kept on standby.

[Problem to be solved by the invention]

Therefore, the person on hold must wait with the handset in his ear until the person on hold releases the hold.

[Failure to solve the problem]

The hold release notification system of the present invention is provided with a means for putting an incoming call on hold in a multi-function telephone and a means for sending a hold release signal to notify the hold release under control from a central control unit, and a main storage device is provided with a hold release signal that is used by the person on hold. A correspondence table is provided between the first extension number of the multi-function telephone used by the person on hold and the second extension number of the multi-function telephone used by the person on hold, and the central control device receives the call from the multi-function telephone used by the person on hold. Upon request, the first extension number and the second extension number are written in the correspondence table of the main storage device, and upon release of hold, upon request to send the hold release signal, the first extension number and the second extension number are written from the correspondence table of the main storage device. The second extension number corresponding to the first extension number is read out, and control is performed to send the hold release notification to the multifunction telephone used by the person on hold.

〔Example〕

Next, the present invention will be explained with reference to the drawings.

Referring to FIGS. 1 and 2 showing an embodiment of the present invention, multifunction telephones 100 and 200 have the same configuration and have extension numbers "4516" and "3062", respectively. Multifunction telephones m1oo and 200 are connected to call switch 10 via line circuits 110 and 120, respectively. Further, the multifunction telephones 100 and 200 each have an interface circuit 101.

201, push button 102, 202, hold circuit 103°2
03, a hold button 104, 204, and a hold release No. 1 sending circuit 105.205. Further, the multifunction telephones 100, 200 are connected to the call switch 10 and the central control unit 20 via line circuits 110 and 120, respectively. Central control device 20 is connected to main storage device 30 . The main storage device 30 has a correspondence table between the extension number of the multi-function telephone used by the holder and the extension number of the multi-function telephone used by the person on hold whom the holder placed on hold.

In this configuration, multifunction telephone 1 with extension number 4516
When the operator 00 becomes the person on hold and puts the caller at extension number 3062 (multifunction telephone 200) on hold by operating the hold button 104 in the multifunction telephone 100, the central control unit 20 stores data in the main storage 30. The extension number of the person on hold is 4 in the correspondence table.
516 and the extension number 3062 of the person on hold. This state is shown in FIG. The person on hold operates the hold button 104 in the multi-function telephone 100 again and transmits a request to release the hold to the central controller 20 via the interface circuit 101 and the line circuit 110. The central control device 20 reads the extension number 3062 of the person on hold corresponding to the extension number 4516 from the correspondence table in the main storage device 30, and sends it to the line circuit 1.
20 and the interface circuit 201, the hold release signal sending circuit 205 in the multifunction telephone 200 is controlled to send a hold release signal to the person on hold. As a result,
If the person on hold answers, the call resumes.

The above hold release signal is sent to the multi-function telephone 2 used by the person on hold.
00 is a signal that audibly or visually indicates that the hold state has been released.

〔Effect of the invention〕

As explained above, according to the present invention, by visually displaying or audibly displaying the release of hold on the multi-function telephone used by the person on hold, the person on hold can send messages as before while waiting to be released from hold. To easily know whether the phone is released from hold without having to wait with the receiver in the ear.

[Brief explanation of drawings]

FIG. 1 is a block diagram showing an embodiment of the present invention, and FIG. 2 is a diagram showing a correspondence table between the extension number of the person on hold and the lfM number within the person on hold in the main storage device in the same embodiment. 100.200...Multi-function telephone, 101,201...
・Interface circuit, 102, 202...Push button, 103.203...Holding circuit, 104, 204
... Hold button, 105,205... Hold release signal sending circuit, 110.120... Line circuit, 1o...
・Call switch, 20...Central control unit, 3o...
Main memory. Agent Patent Attorney Susumu Uchihara

Claims (1)

[Claims] The multi-function telephone is provided with a means for putting an incoming call on hold and a means for sending a hold release signal to notify the release of the call under control from a central control unit, and the main memory is provided with a first record of the multi-function telephone used by the person on hold. A correspondence table between extension numbers and second extension numbers of multi-function telephones used by the person on hold is provided, and the central control unit stores the data in the main storage in response to a hold request from the multi-function telephone used by the person on hold. Write the first extension number and the second extension number in a correspondence table, and when the hold is released, upon receiving a request to send the hold release signal, write the first extension number corresponding to the first extension number from the correspondence table in the main storage device. Said second
1. A hold release notification method, characterized in that the extension number of the person on hold is read out, and the hold release signal is controlled to be sent to a multi-function telephone used by the person on hold.