JP2002185617A - Incoming call service system during call and its method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To facilitate various correspondence to a second caller when a callee receives an incoming call from the second caller while talking with a first caller, and to stop ringing from a telephone network indicating the incoming call from the second caller. SOLUTION: A telephone network 1 transmits an incoming sound 107 to a callee 3 at the time of receiving an incoming call from a second caller 5, and receives selection signals 109, 209, and 309 transmitted from the callee 3, and corresponds to the second caller according to the contents of the selection signal by asking the second caller to call again later (1), asking the second caller to wait (2), and giving a message (3) or the like. Also, at the time of receiving an incoming call from the second caller to a first caller who is talking at present, the selection signal is transmitted from the first caller in the same way so that it is possible to facilitate the various correspondence such as (1) to (3).

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION The present invention relates to a method for receiving a call from a second caller while a first caller and a callee are receiving a call.
In order to prevent the incoming call from the caller from being invalidated, that is, to enable the incoming call receiving service system and method,
More particularly, the present invention relates to an incoming call service system and a service method in which a message service function is added to an improvement of a call waiting service.

[0002]

2. Description of the Related Art Conventionally, as this kind of service, there is a call receiving function (product name, call waiting II) provided by a company affiliated with Nippon Telegraph and Telephone Corporation. FIG. 4 is a system configuration diagram for explaining a conventional call waiting II service. In FIG. 4, 1 is a telephone network, 2 is a center device inherent in the telephone network, 3 is a called party, 4 is a first sender, 5
Is the second sender. The operation of the system in FIG. 4 will be described with reference to FIG. FIG. 5 is a sequence chart showing the operation procedure of the conventional call waiting II system. Conventional operation procedures include an operation mode 1 and an operation mode 2. The former is shown in FIG. 5A and the latter is shown in FIG. In FIG.
The same reference numerals as those in FIG. 4 indicate the same objects, and the same applies to the following description. It is up to the callee to decide which mode to use. For example, if the callee sets the product name Call Waiting II, the number of ringtones to be displayed can be specified. If the number of times is set to "0", the processing is performed as if the operation mode 2 was specified.

In the operation mode 1, when the first caller 4 receives a call from the second caller 5 to the callee 3 while talking with the callee 3, the callee 3 makes a call with the first caller 4 and the second caller. In this case, the user 5 talks while alternately switching. On the other hand, in the operation mode 2, when the first caller 4 and the callee 3 receive a call from the second caller 5 to the callee 3 during a call, the telephone network 1 is connected to the internal center device 2 by the internal center device 2. (2) The message of the caller 5 is recorded, and when the telephone network 1 detects the end of the call between the first caller 4 and the callee 3, the center device 2 and the callee 3 are connected and recorded on the center device 2. The message of the second sender 5 is transmitted to the receiver 3
To tell.

Next, the operation of FIG. 4 will be described with reference to FIG.
In the operation mode 1, when the first caller 4 makes a call 401, the telephone network 1 receives the call 401 and sends a call 402 to the callee 3 and a ring tone 403 to the first caller 4. Do. When the called party 3 receives the call 402, the called party 3
04 is returned to the telephone network 1. Upon receiving the response 404, the telephone network 1 connects the first caller 4 and the callee 3, and the first caller 4 and the callee 3 make a call 405. Next, when the second caller 5 makes a call 406, the telephone network 1 receives the call, and the telephone network 1 gives the called party 3 a ring tone 407 and a ring tone 40
8 to the second sender 5. Callee 3 has a ringtone 407
, The hooking 409 is sent out, and the telephone network 1 replaces the connection with the connection between the first caller 4 and the callee 3,
The connection is changed to the connection between the second caller 5 and the callee 3, and the second caller 5 and the callee 3 make a call 413. Meanwhile, the connection state between the first caller 4 and the callee 3 is suspended. When the caller 3 hooks again, the telephone network 1 establishes the first connection.
The connection between the caller 4 and the callee 3 is restored, and the first caller 4 and the callee 3 make a call 413. This connection change is performed alternately each time the called party 3 is hooked.

Next, in the operation mode 2, when the first caller 4 makes a call 421, the telephone network 1 receives the call 421,
Call 422 is sent to called party 3 and ring tone 423 is sent to first caller 4. Upon receiving the call 422, the called party 3 returns a response 424 to the telephone network 1. Upon receiving the response 424, the telephone network 1 receives the first caller 4 and the callee 3
Are connected, and the first caller 4 and the callee 3 make a call 425. Next, when the second caller 5 makes a call 426, the telephone network 1 receives the call 426, and the telephone network 1 transfers 427 the call of the second caller 5 to the center device 2. The center device 2
In response to this, a response and corresponding message 428, for example, "transfer to answering machine" is sent to second caller 5. Upon receiving the message, the second sender 5 sends a message 429 to the center device 2 and
Will record this.

[0006] When the call between the first caller 4 and the callee 3 is completed, both perform disconnections 430-1 and 430-2.
When detecting the sky of the called party 3, the telephone network 1 makes a call 431. Upon receiving the call 431, the called party 3 sends out a response 432. When the telephone network 1 receives this, the center device 2
To the center device 2
Receives the message and sends a message 434 to the called party 3. When the called party 3 finishes listening to the message, it sends a disconnection 435 to the telephone network 1, and the telephone network 1 sends an erasure instruction 436 to the center device 2, which receives the message and deletes the message. .

[0007]

As described above, in the conventional incoming call receiving service system, (a) operation mode 1
In the embodiment, since the ringing tone 408 is transmitted to the second caller 5 until the callee 3 performs the hooking 409, the second caller 5 cannot determine whether the callee 3 is absent or busy. There is a problem. Also, (b) the ring tone 407 is mixed in the call until the called party 3 performs the hooking 409, that is, the call with the second caller 5, and the first caller 4 and the called party 3 If the call is important and the hooking 409, that is, the call between the first caller 4 and the callee 3 cannot be interrupted, there is a problem that the ring tone 407 leads to deterioration of the call quality. On the other hand, in the mode (c) mode 2, when the called party 3 wants to wait for a while without recording the message, for example, the call with the first calling party 4 is likely to end soon. However, there is a problem that there is no means for achieving the purpose. Also, (d) the change of the operation mode in the conventional call waiting II cannot be changed during the incoming call of the second caller, and when no one is talking, the control number (so-called special number)
By setting the mode 2 by calling
There were inconveniences.

Accordingly, an object of the present invention is to solve these conventional problems, and to provide an incoming call service system and a service method capable of variously responding to an incoming call during a call. It is in.

[0009]

To achieve the above object, the present invention provides a method of receiving a call during a call, which comprises the steps of: receiving a call from a second caller while the callee is in a call with the first caller; In response to the ring tone transmitted from the network to the called party, the called party returns a selection signal to the telephone network, and the telephone network responds to the returned selection signal to provide various responses to the second caller. Can be taken and the ringtone can be stopped. Further, the telephone network is characterized in that, upon receiving the selection signal from the called party, the transmission of the ring tone is stopped.

If the content of the selection signal is of the first type, after requesting the second caller to make a call again later, when the caller's sky is detected, It is characterized in that a call is made to the called party, and a message indicating that there is a call with the telephone number of the second calling party is transmitted. If the content of the selection signal is the second type, a message requesting that the second caller wait for a while is transmitted to the second caller. The connection is switched from the connection between the other party and the called party to the connection between the second sender and the called party. When the content of the selection signal is of the third type, a message is transmitted to the second caller to transfer to the answering machine, and after recording the message from the second caller, When the callee's sky is detected,
A call is made to the called party, and a message from the second sender is sent to the called party.

Further, the incoming call service system according to the present invention, when receiving an incoming call from the second caller, sends a ringtone to the callee, receives a selection signal from the callee, A telephone network that changes the operation for the second caller in response to the content of the selection signal, and sends a predetermined message or records a message to the second caller according to an operation instruction from the telephone network; And a center device for transmitting a predetermined message or a message to the called party. Thus, when the called party receives a call from the second calling party while talking with the first calling party, the called party can take various actions with the second calling party, and Displayed during a call with
That is, the incoming ring tone can be stopped.

[0012]

Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 2 is a configuration diagram of a telephone network of a call termination service system according to an embodiment of the present invention.
In the present invention, the called party can take various actions with respect to the second calling party, and three representative examples are given as examples, and the first to third embodiments (processing (I) ) To (c)). In FIG. 2, reference numerals 1, 3, and 4 denote a telephone network, a callee, and a first caller, as described above.
Is a telephone call, 12 is an electric branching means, 13 is a push button dial signal receiver, 14 is an instruction mechanism, 15-1 is processing (A), 15-2 is processing (B), and 15-3 is processing (C).
Is shown.

The present invention utilizes a known means for changing its operation in response to a selection signal returned from the called party 3. The return of the selection signal from the called party 3 is performed while being superimposed on the call 11. The call 11 is branched by an electric branching unit 12 and supplied to a push-button dial signal receiver 13. The push-button dial signal receiver 13 monitors whether or not a push-button dial signal appears on the call 11 and, when detecting the appearance, notifies the instruction mechanism 14 of a detection result, for example, a selection signal (a). I do. Indication mechanism 14
Instructs execution of processing corresponding to the notified selection signal, for example, execution of processing (a) 15-1 for the selection signal (a). By such an operation, a corresponding operation is selected by the selection signal returned from the called party 3.

FIG. 3 is a block diagram of the center device of the incoming call service system according to an embodiment of the present invention. FIG.
Now, the operation of the answering machine function in the center device 2 will be described. In FIG. 3, reference numeral 21 denotes a message recording unit;
Denotes an auxiliary information recording unit, and 23 denotes an input mechanism. When the center device 2 receives the message (from the second sender) via the input mechanism 23, the center device 2 records the message in the message recording unit 21, and stores the telephone number and time of the sender in the auxiliary information recording unit 22. Information and the like are recorded, and reproduction is performed by a reverse path to recording. That is, when a reproduction instruction is issued from the telephone network 1, the telephone number is read from the auxiliary information recording unit 22, the message is read from the message recording unit 21 using the telephone number as a keyword, and the read message is sent to the called party via the input mechanism 23. Send to

FIG. 1 is a sequence chart of a call termination service method showing each embodiment of the present invention. FIG.
FIGS. 1A to 1C show a first embodiment, a second embodiment, and a third embodiment, respectively. (First Embodiment) FIG. 1 (a) is an operation sequence chart of a call receiving service method according to a first embodiment of the present invention, in which a called party calls a second calling party again later. Is required. First sender 4 sends 101
Is performed, the telephone network 1 receives this, and calls 102 to the called party 3 and a ring tone 103 to the first calling party 4.
Is sent. Upon receiving the call 102, the called party 3 returns a response 104 to the telephone network 1. The telephone network 1 responds 10
When the first caller 4 is received, the first caller 4 and the callee 3 are connected,
The first caller 4 and the callee 3 make a call 105.

Next, when the second sender 5 makes an outgoing call 106, the telephone network 1 receives it, and the telephone network 1 receives a ring tone 107 for the called party 3 and a ring tone 108 for the second sender 5. Are respectively transmitted. The operation up to this point is the same for FIG. 1B (second embodiment) and FIG. 1C (third embodiment) described below. Callee 3 has a ringtone 107
, A selection signal (a) 109 is transmitted by a push button dial or the like. This selection signal is transmitted in a known manner,
For example, a call is branched using electrical means, and the branched call is received by the telephone network 1 by monitoring the appearance of a push-button dial signal using a push-button dial signal receiver.

Here, the selection signal (a) 109 is defined as requesting the second sender 5 to call back. The telephone network 1 stops sending the ringtone 107 and sends an operation instruction (A) 110 to the center device 2. In response, the center device 2 responds to the message (A) to the second sender 5. -1) Sending 111 is performed. This message could be something like, "I'm on the phone with another person, please call back later (or minutes later)"
It is also possible to change the time later by the selection signal. The above operation achieves the desired call-back request to the second sender 5, but the following operation can be added following the above operation (modification).

(Modification of First Embodiment) That is, the first
As a modified example of the embodiment, a case where a call is made from a called side to a second caller will be described. When the call between the first caller 4 and the callee 3 ends, both perform disconnection 112-1 and 112-2. When the telephone network 1 detects that the called party 3 is empty, the call 11
Perform Step 3. The called party 3 receives the call 113 and answers 11
When the switching network 1 receives this, the switching network 1 sends a message (a-2) sending instruction 115 to the center device 2. In response to this, the center device 2 sends a message (a-2) 116. The message (a-2) is, for example, the telephone number and the arrival time of the second caller, and is heard by the callee 3. The called party 3 can call the second calling party 5 from the called party 3 in the absence of a second call from the second calling party 5 or before coming. This message can notify each of a plurality of incoming calls during a call between the first sender 4 and the called party 3.

(Second Embodiment) FIG. 1 (b) is a sequence chart of a call reception service method according to a second embodiment of the present invention, and requests a second sender to wait. Is the case. When the called party 3 receives the ringtone 107,
The selection signal (b) 209 is transmitted. Here, the selection signal (b) 209 is defined as requesting the second sender 5 to wait. The telephone network 1 stops sending the ringtone 107 and sends an operation instruction (b) 210 to the center device 2, and the center device 2 responds to this by sending a message ( B) Sending 211 is performed. This message is, for example, "Please wait for a while." By the above operation, the intended waiting request to the second sender 5 is achieved.
When the waiting time becomes longer, the telephone network 1 can alert the called party 3 by a message or a sound, and further returns to the procedure for transmitting the ringing tone 107 and receives the selection signal again. Can be received from the third party.

(Modification of the Second Embodiment) As a modification,
If the selection signal is a selection signal (a) for the second or subsequent selection signal, for example, instead of "Please call again later", use a polite message such as "I'm sorry but please call back later." It is also possible to change to words. The called party 3 can make a call 213 with the second sender 5 by performing the hooking 212,
By performing 14, the call can be made with the first caller 4, and the call can be switched alternately in the same manner. This operation is exactly the same as the conventional one.

(Third Embodiment) FIG. 1 (c) is an operation sequence chart of a call reception service method according to a third embodiment of the present invention, and requests a message to a second sender. This is the case. Upon receiving the ring tone 107, the called party 3 sends out a selection signal (c) 309. Here, the selection signal (c) 309 is defined as requesting a message to the second sender 5. The telephone network 1 sends an operation instruction (C) 310 to the center device 2. In response to this, the center device 2 sends a message (c) 311 to the second sender 5. This message is, for example, "Forward to answering machine". The subsequent operation is the same as the operation mode 2 in the related art, and the center apparatus 2 records a message 312 to the second sender 5.

When the call between the first caller 4 and the called party 3 ends, disconnections 313-1 and 313-2 are performed. When the called party 3 becomes empty, a call 314 is made from the telephone network 1. When the response 315 is returned from the called party 3, the telephone network 1 sends a reproduction instruction 316 to the center apparatus 2, and the center apparatus 2 sends a message 317 to the called party 3 in response to this.
When the called party hears the message and performs disconnection 318, the telephone network 1 detects this and sends an erasure instruction 319 to the center device 2. By the above operation, the intended second sender 5
The message request for is fulfilled.

(Modification of Third Embodiment) In addition to the above-described operation of the third embodiment, FIG.
Can also be added. That is, the center device 2
After sending a message 317 to the called party 3 from the second party, when the called party 3 receives a call from the second sender 5 again, if the called party 3 is talking with another party, the telephone network 1 , The telephone network 1 sends a ring tone 407 to the called party 3 and a ring tone 408 to the second sender 5. Callee 3 has a ringtone 407
, The hooking 409 is sent out, and the telephone network 1 changes the connection to the connection between the calling party and the called party 3,
The connection is changed to the connection between the second caller 5 and the callee 3, and the second caller 5 and the callee 3 make a call 413. Further, when the receiving party 3 sends out the hooking 412, the telephone network 1 switches the connection again to connect the other party on hold to the receiving party 3, and continues the call.

In this embodiment, the second sender 5
Has been described as the called party 3, but the first called party 4 can perform the same operation as the called party 3 even if the called party is the first sender 4. That is, in any of the first to third embodiments, instead of sending a message or message from the telephone network 1 or the center device 2 to the called party 3, the message or message is sent to the first sender 4. Also, the first sender 4 replaces the receiver 3 by hooking and switching the connection.

[0025]

As described above, according to the present invention,
When the called party receives an incoming call from the second calling party during a call with the first calling party, the called party sends a selection signal according to the situation, so that various responses can be made to the second calling party, For example, (a) a telephone request at a later time, (b) a standby request as it is,
(C) There is an advantage that a message request can be made. Further, by transmitting the selection signal, there is an advantage that the ring tone indicating the incoming call from the second caller notified from the telephone network can be stopped.

[Brief description of the drawings]

FIG. 1 is an operation sequence chart of a call termination service method according to first to third embodiments of the present invention.

FIG. 2 is a configuration diagram of a telephone network of a call termination service system according to an embodiment of the present invention.

FIG. 3 is a configuration diagram of a center device of a call reception service system according to an embodiment of the present invention.

FIG. 4 is a system configuration diagram for explaining an incoming call service during a call;

FIG. 5 is a sequence chart of an operation procedure for explaining a conventional technique.

[Explanation of symbols]

107 ... Ring tone, 109 ... Selection signal (A), 110 ... Operation instruction (A), 111 ... Message (A-1) transmission, 1
15: Message (A-2) transmission instruction, 116: Message (A-2) transmission, 209: Selection signal (B), 210
... operation instruction (b), 211 ... message (b) transmission, 3
09 ... selection signal (c), 310 ... operation instruction (c), 31
1 ... Message (C) transmission, 312 ... Message, 319 ... Erase instruction.

Claims (6)

[Claims] 1. A call receiving service method for validating an incoming call of a second caller when a call is received from a second caller during a call between the first caller and the callee. (2) When receiving an incoming call from a caller, a ringtone is transmitted to the callee for each call, a selection signal transmitted from the callee is received, and a second call is transmitted in response to the content of the selection signal. A call receiving service method, wherein an operation for a caller is changed to one of a plurality of calls. 2. The method according to claim 1, wherein the telephone network receives a selection signal from a callee and stops transmitting a ringtone at the same time. . 3. The method according to claim 1, wherein the content of the selection signal is a first type.
After requesting the second caller to make a call again later, when the callee is found to be empty, the caller is called, and the telephone number of the second caller and a call to the effect that there was a call are received. A communication incoming call service method, comprising transmitting a message. 4. The method according to claim 1, wherein the content of the selection signal is a second type.
A message is sent to the second caller asking to wait for a while, and when hooking of the called party is detected, the second call is established from the connection between the called party and the called party.
A communication reception service method characterized by switching to a connection between a caller and a callee. 5. The method according to claim 1, wherein the content of the selection signal is a third type.
A message is transmitted to the second caller indicating that the message is to be transferred to an answering machine, and after recording the message from the second caller, when the receiver is found to be empty, the caller is called and the caller is called. Sending a message from a second sender to a caller. 6. A call receiving service system for validating an incoming call of a second caller when a call is received from a second caller during a call between the first caller and the callee. And a telephone network for transmitting a ringtone to the called party when receiving the incoming call, receiving a selection signal from the called party, and changing an operation for the second caller in response to the content of the selection signal. A center device that sends a predetermined message or records a message to a second caller in accordance with an operation instruction from the telephone network, and sends a predetermined message or a message to a callee. An incoming call service system during a call, comprising: