JPH02202669A - Automated teller machine - Google Patents

Abstract

PURPOSE:To prevent the deterioration of service by collecting a medium into a left medium keeping part when the medium is not withdrawn within prescribed time after the finish of transaction, and retaining it in memory, and afterwards, returning it after confirming the person in question in the case of the request of the return of the medium. CONSTITUTION:When the medium is forgotten to take out, it is moved to the medium keeping shelf 4a of the left medium keeping part 4 by a medium handling part 3. At that time, a left medium managing part 6 stores the name, the dwelling and the personal identification number of an owner. At the time of the request of the return of the medium, a whole system control part 5 inputs the name of the person, the dwelling and the personal identification number by using an input part 2 in order to identify the medium and confirm the person in question. The control part 5 reads this data, and instructs the managing part 6 to compare this data with the data of the stored left medium. The managing part 6 compares those, and confirms coincidence with the left medium. The managing part 6 returns the medium kept in the medium keeping shelf 4a corresponding to the coincident data. Thus, it can be returned even in the absence of a clerk in charge.

Description

DETAILED DESCRIPTION OF THE INVENTION (Industrial Application Field) The present invention provides automatic teller machines (hereinafter abbreviated as ATM),
Regarding handling of forgotten media.

(Prior Art) As described in Japanese Patent Laid-Open No. 60-150175, a conventional device monitors a forgotten medium for a certain period of time and then takes it in.
All I had to do was restore it to a usable state.

[Problem to be solved by the invention]

The above-mentioned conventional technology does not take into account the return of a single forgotten medium, and even if the user notices it later, there is a problem that the medium will not be returned when the staff member is absent.

An object of the present invention is to enable a user who later becomes aware of the situation to be able to collect the medium himself.

[Means to solve the problem]

In order to achieve the above purpose, media left behind at an ATM and collected are individually managed and returned at the request of the user.

[Effect]

When a user forgets to take out a medium from an ATM, the overall control unit monitors the medium for a certain period of time and then takes it into the forgotten medium storage unit.
The forgotten medium management unit stores data specifying the medium, and makes a one-to-one correspondence between the data and the position of the medium in the forgotten medium storage unit. When a user requests the return of a forgotten medium, the user is instructed to input data specifying the medium from the input section. Lost media management department.

Compare the data input from the input section with the data specifying the storage medium, and if there is matching data,
The medium at the position corresponding to the data is returned in the forgotten medium storage unit. If there is no matching data, the person in charge will be guided to make an appointment.

〔Example〕

Hereinafter, one embodiment of the present invention will be described in detail using the drawings.

FIG. 1 is a block diagram of an ATM according to the present invention.

The ATMI has a forgotten media storage unit 4 that separately stores forgotten media, a media handling unit 3 that reads and writes cards and passbooks, and issues statement slips and slips, and a separate storage unit for forgotten cash. It has a banknote/coin deposit/withdrawal unit 8 for depositing and withdrawing banknotes/coins, an input unit 2 for inputting the data necessary for the transaction and the principal (JK), and an input unit 2 for inputting transaction data. Display section 7 that displays guidance to
, a forgotten media management section 6 that manages the media and cash stored in the forgotten media storage section 4 and the forgotten cash storage section 9, and an overall control section 5 that controls transaction operations.

Assume that ATM1 user A forgets to take the card when performing a transaction using the card. The overall control unit 5 monitors the card for a certain period of time, and if the card is not collected, it is determined that the card has been forgotten, and the medium handling unit 3 sends the card to the forgotten medium storage unit 4.
The card is moved to the medium storage shelf (α) 4α. At this time, the forgotten media management unit 6 stores the card in the media storage shelf (a) 4a of the forgotten media storage unit 4, and the name of the card owner, which is data for identifying the card.
Memorize address and PIN number. In addition, the overall control unit 5 records that the card has been forgotten, and sends the ATM
Restoration to a state where transactions are possible.

Next, assume that ATM user B forgets to take the card when performing a transaction using the card.

As in the case of user A, the card is stored in the media storage l1ll(b) 4b of the forgotten media storage unit 4, and the forgotten media management unit 6 stores the card in the media storage shelf ( b
) 4b, and remembers the card owner's name, address, and password. The overall control unit 5 records that the card has been forgotten, and restores the ATM 1 to a state in which transactions can be made.

Next, when the user A requests the return of the card that he/she forgot to take through the input unit 2, the overall control unit 5 uses the input unit 2 to identify the card and confirm that the user is the user. ,full name,
The display section 7 instructs the user to enter the address and password. When the user A inputs his/her name, address, and password from the input unit 2, the overall control unit 5 reads this data and sends it to the forgotten media management unit 6 to compare it with the stored forgotten media data. instruct them to do so. The forgotten medium management unit 6 compares the input data with the stored forgotten medium data and confirms that it matches the card that the user A forgot to take. Next, the forgotten media management unit 6 instructs the media handling unit 3 to return the card stored in the media storage shelf (α) 4α of the forgotten media storage unit 4 that corresponds to the matched data, Return the card that user A forgot to take to the user.

The overall control unit 5 records that the card left behind by the user A has been returned, and erases the data of the card in the left medium management unit 6.

For forgotten bankbooks, statement slips, and slips, do the same thing as for cards.

For cash that you have forgotten to take, please send banknotes to the media handling department 3.
Coin deposit/withdrawal section 8, forgotten media storage section 4, forgotten cash storage section 9, media storage shelf (α) 4a, media storage 411 (b)
) 4b, cash storage shelf (α) 9α, cash storage shelf (b)
Use 9b and do the same as with the cards.

If the user who forgot the media collects the forgotten media and cash from the forgotten media storage unit 4 and the forgotten cash storage unit 9 before requesting the ATM to return the media,
The ATMI is reset and the data in the forgotten medium management section 6 is cleared.

When a user who has forgotten a medium requests A'rMl to return the medium, and there is no data in the forgotten medium management section 6 that matches the entered name, address, and password data, overall control is performed. The unit 5 instructs the user via the display unit 7 to make an appointment with the staff.

As a means of verifying the identity of users who have forgotten to take their media with them, the name,
In addition to address and PIN input, fingerprint verification and media return cards are also possible. The media return card is a card,
It is issued when a passbook is issued, and allows identification of the card and passbook. When requesting the return of a forgotten medium, the medium handling unit 3 reads the medium return card to identify the medium and verify the identity of the medium. .

When returning a medium, it checks whether the medium has been reported as stolen by communicating with the center, and if it has been reported, the medium will not be returned, thereby increasing the crime prevention effect.

〔Effect of the invention〕

According to the present invention, since it is possible to return a forgotten medium even when an attendant is absent, there is an effect of preventing service degradation during unmanned operation of an ATM.

Furthermore, although the capacity of the forgotten media storage section is limited, the left behind media storage section can be used effectively by a user who notices that he or she has left something behind and requests its return.

[Brief explanation of the drawing]

FIG. 1 is a block diagram of an ATM according to an embodiment of the present invention, and FIG. 2 is a flowchart of ATM operation according to the present invention. 1...ATM, 2...Input section, 3...Media handling section. 4... Forgotten media storage section, 4α... Media storage shelf (Q
). 4b...Media storage shelf (b), 5...Overall control unit, 6
... Forgotten media management section, 6α... Storage section (α), 6
b... Storage section (b), 7... Display section, 8... Bill/coin deposit/withdrawal section, 9... Missed cash storage section, 9α...
-Cash storage shelf (α), 9b...cash storage shelf (b).

Claims (1)

[Claims] 1. Media handling section that reads and writes to cards and passbooks; Banknote and coin deposit and withdrawal section that deposits and withdraws bills and coins; data to confirm the identity of the owner of the card and passbook; and data necessary for transactions. a data input section for inputting
It has an overall control unit that reads the data entered from the data input unit, confirms the identity of the user, and controls the media handling unit and the banknote deposit/withdrawal unit, and allows the user to complete transactions using a card or passbook. After that, if the medium is not retrieved within a certain period of time, the removed medium is stored separately in the automated teller machine which takes the medium into the device. a forgotten media management unit that controls the media storage unit and manages the captured media;
If the user does not pick up the media within a certain period of time after the transaction ends, the user will collect the media in the forgotten media storage department, store the data to identify the media in the forgotten media management department, and then
Cash that is characterized by being able to be traded, and when the user requests the return of the medium, the user's identity is confirmed and all or part of the collected medium is returned to the user. Automatic trading device.