JPH0196758A - Automatic reporting system for automatic transaction processor - Google Patents

Abstract

PURPOSE:To instantaneously judge a fault place by transmitting data including an identification code for the automatic transaction processor having the fault to a portable terminal equipment held by a maintenance operator at the occurrence of the fault. CONSTITUTION:In case a monitored ATM (automatic teller machine) has a fault, a microcomputer 12 transmits the data including an identification code for the faulty ATM to a center (not shown) via an NCU/MODEM 15 and a public telephone circuit 1. At the center said data is transformed into a telegram and sent to a portable terminal equipment (not shown) held by a maintenance operator. While the identification code included in the received telegram is displayed on the portable terminal equipment. Thus the operator can instantaneously judge the place of the fault and then quickly recover the faulty ATM.

Description

DETAILED DESCRIPTION OF THE INVENTION (a) Field of Industrial Application This invention relates to an automatic reporting system for failures, etc. during unmanned operation of automatic transaction processing equipment.

(b) Summary of the Invention To summarize the invention, maintenance personnel on patrol are made to carry a mobile terminal device. When an automatic transaction processing device encounters a failure, it reports data including a self-identifying code (this code can be a branch number, etc.) to the center (this data can also include data indicating the details of the failure). . The center transmits this code to the maintenance staff's mobile terminal device.

As a result, the maintenance staff can immediately determine the location where the failure has occurred, and can quickly restore the automatic transaction processing device.

(C) Prior Art Currently, automatic transaction processing devices are operated unmanned on holidays and the like. During unmanned operation, there are no maintenance staff at the stores where automatic transaction processing devices are installed, so the maintenance center provides overall monitoring and has maintenance staff patrol each store to deal with any failures.

Conventionally, when a failure occurs in any automatic transaction processing device, a failure notification message is sent from the automatic transaction processing device (from the RMC that controls the automatic transaction processing device) to a maintenance center. Upon receiving this notification, the maintenance center notifies maintenance personnel patrolling the vicinity to go directly to the automatic transaction processing device (store). This notification was made by ringing a pager (trademark) owned by the maintenance staff. When the maintenance worker's pager rang, he called the maintenance center, confirmed the location of the problem, and went straight there.

(d1) Problems to be Solved by the Invention However, with this method, maintenance personnel do not know where the problem is occurring until they contact the maintenance center, and it takes time to get there. There was a problem in that the recovery of automatic transaction processing equipment was delayed, causing inconvenience to customers and reducing the operating efficiency of the equipment.

In view of the above-mentioned problems, it is an object of the present invention to provide an automatic notification system for an automatic transaction processing device in which a faulty device can directly notify a maintenance staff of the hot water area where the fault has occurred.

(Means for Solving Problems No. 01) The automatic notification system of the automatic transaction processing device of this invention consists of a center that receives data from a public telephone line and wirelessly transmits it to a mobile terminal device, and a center that receives data carried by an attendant. a mobile terminal device for displaying data, and further comprising: a dialing means for connecting the center to a public telephone line when it is determined that a failure has occurred in the automatic transaction processing device itself; and a dialing means for connecting the center to a public telephone line; The present invention is characterized by further comprising data sending means for sending data including at least a self-identifying code as data to be sent to the mobile terminal device via the public telephone line when the line is connected.

(f) Operation In the automatic notification system of the automatic transaction processing device of this invention,
During unmanned operation of the automatic transaction processing device, a maintenance worker patrols around carrying a mobile terminal device. When a failure occurs in an automatic transaction processing device, the automatic transaction processing device sends a code for identifying itself, such as a branch number, to the center. The center transmits this code to the maintenance staff's mobile terminal device.

The mobile terminal device displays this code on the display. A maintenance staff member who sees this display can go directly to the hot spot where the fault has occurred, and can promptly restore the automatic transaction processing device.

Currently, NTT has a pager with a display function (
(Trademark) has been put into practical use, and by using this system, the present invention can be easily put into practice.

(Example 3 (A) is a diagram showing a schematic configuration of a center used in an automatic reporting system that is an example of the present invention. The center has a line control device 2, a file 3, and a transmitter 4. The line control device 2 receives the notification (failure occurrence message) from the public telephone line 1.The file 3 contains the code of the mobile terminal device corresponding to the received line (the above pager contains the code for each terminal device). The 0-line control device 2 that stores the telephone port vA (telephone number) is set in file 3.
Edit the code read from the message and the message (12 digits or less) included in the failure message into a message for transmission. The structure of the message is shown in FIG. 3B, and the message is composed of the branch number of the store where the failure occurred, a code identifying the details of the failure, and the like. This message is input to the transmitter 4. The transmitter 4 wirelessly transmits this message. These radio waves are propagated through telephone lines. The message is transmitted to all mobile terminal devices at the same frequency, but since each portable terminal device identifies the destination of the message using a code, there is no interference.

FIG. 4(A) is an external view of a mobile terminal device carried by an attendant. A buzzer 8 for notifying that a message has been received and a reset switch 10 for stopping the buzzer, display, etc. are provided on the top surface of the device, and a liquid crystal display 9 is provided on the front surface of the device. A message is displayed on this display 9. FIG. 2B shows a block diagram □ of the control unit of the mobile terminal device. This device is controlled by a controller 7. This controller 7 includes the receiver 6. Buzzer 8
0 indicator 9 and reset switch IO are connected. The message received by the receiver 6 is input to the controller 7, and based on the code of the message, it is determined whether the message is addressed to the own station. If the message is addressed to the own station, the buzzer 8 will sound and the message will be displayed on the display 9. When the reset switch 10 is pressed, the operation of the buzzer 89 and the display 9 is stopped. FIG. 5 is a block diagram of the control section of the RMC (remote monitoring device) that sends notifications to the center. RMC has multiple A
This is a device that collectively monitors TM (Automatic Transaction Processing Machine) within a store, and also sends out messages in which a failure has occurred.

This method is adopted in stores with multiple ATMs because line control is easy. The same effect can be achieved even if the ATM (automatic transaction processing device) directly transmits the failure message. A plurality of ATMIIs are connected to the RMC microcomputer 12 via the PIA 13.

When a failure occurs in the ATMII, the details are reported to the microcomputer 12 via the PIAI 3. The microcomputer 12 displays this content on the display 14 (when a staff member is stationed there, they can see this display and take direct action), and the NCU/modem 15 reports this to the center via the public line 1. do. The microcomputer 12 stores the telephone number of the center, the branch number of the own store, and the like.

FIG. 1 is a flowchart showing the operation of the microcomputer 12 of the RMC. I'm monitoring it. When an ATM failure occurs (nl), the telephone number of the center is dialed and a public telephone line is connected (n2, n3). When the line is connected, it sends out a message containing the branch number of its own store (n4) and then waits until a staff member takes action.

The center converts data such as the branch number into a telegram and transmits it to a predetermined mobile terminal device (with a code for the predetermined mobile terminal device).

FIG. 2 is a flowchart showing the operation of the control unit of the mobile terminal/device that has received the message from the center, and is on standby until receiving the message at nlO. When a message is received, the code of the message is read (n11), and if it is a code that identifies the own station, the process proceeds to step n13. If the message is not addressed to your own station, discard the message and return to nlO. When a message addressed to your station is received, the n13 sounds a buzzer indicating that the message has been received, and displays the message included in the message.This message indicates the branch number of the store where the problem occurred and the details of the problem. code (n13.n14), when the staff member presses the reset switch once, the buzzer stops (n1
5. n16), pressing the reset switch again erases the display (n17, n18), and then returns to nlO.

n2 corresponds to the dialing means of the present invention, and n4 corresponds to the sending means of the present invention.

(h) Effects of the Invention As described above, according to the automatic notification system of the automatic transaction processing device of the present invention, when a failure occurs in the automatic transaction processing device, a staff member can be directly contacted via the center mobile terminal device ( It is possible to report the data of the automatic transaction processing device (in which a failure has occurred), etc., and the staff can go directly to the place where the failure has occurred and promptly restore the automatic transaction processing device. As a result, customers are not kept waiting for a long time, customer service is not degraded, and the operating efficiency of the equipment can be improved.

Furthermore, this system can be applied to all devices that operate unattended, in addition to automatic transaction processing devices.

[Brief explanation of the drawing]

FIG. 1 is a flowchart showing the reporting operation of the RMC used in the automatic reporting system which is an embodiment of the present invention;
The figure is a flowchart showing the operation of the mobile terminal device used in the automatic notification system, Figure 3 (A) is a schematic block diagram of the center used in the automatic notification system, and Figure 3 (B) is a schematic block diagram of the center used in the automatic notification system.
) is a diagram showing the structure of the message sent by the center, and Figure 4 (
A). (B) is an external view of the mobile terminal device and a block diagram of the control section, and FIG. 5 is a block diagram of the control section of the RMC. 9-Indicator.

Claims (1)

[Claims] (1) It includes a center that receives data from a public telephone line and wirelessly transmits it to a mobile terminal device, and a mobile terminal device that is held by a staff member and displays the received data, and further includes an automatic transaction processing device, and an automatic transaction processing device. dialing means for connecting the center to a public telephone line when it is determined that a failure has occurred in the processing device main body; and when the public telephone line is connected, transmitting data including a self-identifying code to the mobile terminal device; An automatic notification system for an automatic transaction processing device, comprising: a data sending means for sending data to be sent via the public telephone line.