JPH01194733A - Communication system - Google Patents

Abstract

PURPOSE:To reasonably and efficiently perform communication by measuring a holding time in communicating, and accepting the message of a communication opponent that is a party to be held when a prescribed time arrives. CONSTITUTION:When an incoming call is received at a communication equipment, an outgoing number is detected by an outgoing number detecting part 13, and it is sent to an internal processor 17 in a communication processing control part 14. The internal processor 17 retrieved the information of the maximum holding time corresponding to the information from the outgoing number from a data base 16. In a speech state, when holding is performed at an incoming side (or an outgoing side), a signal representing a holding state is sent from a communication processing circuit 11 to the internal processor 17, and a timer 15 is started up. When the counting time of the timer 15 arrives at the above stated maximum holding time, a message recording and reproducing part 12 is operated, and a voice message registered in advance at a holding party side is sent to a party to be held side. In such a way, it is possible to prevent a speech fee from being increased.

Description

DETAILED DESCRIPTION OF THE INVENTION [Object of the Invention] (Field of Industrial Application) The present invention relates to communication systems such as telephones and PBXs.

(Prior Art) Telephone lines have traditionally been developed as communication networks, and various types of communication are carried out.

For example, in telephone communication, when a calling party and a called party are in a conversation state, if the calling party is placed on hold, this holding state will remain on hold until t, unless the called party cancels the call, and the calling party will be placed on hold. , the caller had to wait for the called party to release the call from hold, or else it was necessary to disconnect the call state abruptly.

This poses a problem in cases such as long-distance calls, where if the caller waits indefinitely on hold, the call charges become high.

(Problems to be Solved by the Invention) As described above, in conventional communication systems, if the called party is kept on hold for a long time, the call charges for the calling party become high, which is unreasonable.

The present invention was made in order to eliminate the unreasonableness of the conventional technology, and an object of the present invention is to provide a communication system that can perform rational and efficient communication.

[Configuration of the Invention (Means for Solving the Problems) The present invention measures the holding time when a communication is put on hold, and the measured time is a predetermined time depending on the billing fee of the calling party. Alternatively, when a predetermined time depending on the communication destination or a time determined by the user is reached, the message from the communication destination, which is the person on hold, is controlled to be accepted.

(Function) In the present invention, the hold time during communication is measured, and when a predetermined time elapses, a message from the communication partner who is the person being held is accepted, so that rational and efficient communication can be performed.

(Example) Hereinafter, an example of the present invention will be described in detail based on the drawings.

The drawing is a block diagram for explaining an example in which the present invention is implemented in a communication terminal device. This communication terminal device is applied to l5DN (Comprehensive Service Digital VF4), which is being standardized internationally by CCITT (International Telegraph and Telephone Consultative Committee).

In this figure, this communication terminal device has a communication processing circuit section 11 that has a connection point with a digital line and performs making and receiving calls.
, a message recording/playback unit 12 that records the voice message to be sent to the calling party and the voice message from the calling party, and plays back the recorded message; and a message recording/reproducing unit 12 that records the voice message to be sent to the calling party and plays back the recorded message; It is configured to include a calling number detection section 13 that detects a calling number, and a communication processing control section 14 that controls the communication processing circuit section 11 described above.

The above-mentioned communication processing control unit 14 includes a timer 15 for measuring the duration of the hold state when a call is put on hold.
, a database 16 that stores information on hold times corresponding to calling numbers, and an internal processor 17 that controls the communication processing circuit section 11 .

Next, the operation of the communication terminal device configured as described above will be explained.

First, when this communication terminal device receives an incoming call, the calling number detection section 13 detects the calling number included in the notification of the incoming call, and the information on this calling number is sent to the internal processor 17 of the communication processing control section 14.
Send to. Thereby, the internal processor 17 searches the database 16 for maximum holding time information corresponding to this information from the above-mentioned calling number.

In the above-mentioned call state, when the receiving side (or calling side) puts the call on hold (the calling side (receiving side) is in a waiting state), a signal indicating the holding state is sent from the communication processing circuit section 11 to the communication processing control section. 14 internal processors 17. This causes the internal processor 17 to
5. This timer 15 is cleared when the pending state is released, but if the pending state is not released,
The count is continued until the maximum hold time previously searched in the database 16 is reached.

Here, the internal processor 17 stores the maximum hold time for this communication, which is determined by searching the database 16, and when the count time of the timer 15 reaches the maximum hold time, it operates the message recording/reproducing unit 12. The voice message registered in advance on the person on hold is then sent to the person on hold. The voice message sent to the person on hold may be something like, ``We apologize for keeping you waiting, and we will call you again.

If you have a message, please send a message like this.

After this, if there is a message from the person on hold that responds to the sent message, this message is recorded in the message recording/playback section 12, and when the person on hold confirms that the call has been disconnected, the call is disconnected. .

By the way, the maximum holding time determined by searching the database 16 does not necessarily have to be a fixed ID number of the person on hold. For example, it changes depending on the charging distance determined from the caller's calling number. That is, by setting the maximum holding time to be the time when the billing frequency reaches a certain predetermined frequency, it is possible to carry out rational communication taking into consideration the call charges on the calling side.

Therefore, in this embodiment, rational and efficient communication can be carried out without making the other party, who is the person on hold, feel uncomfortable.

[Effects of the Invention] As explained above, according to the communication system of the present invention, the hold time during communication is measured, and at the predetermined time, the message from the person being held is accepted, so it is possible to achieve rational and efficient results. communication.

[Brief explanation of the drawing]

The drawing is a block diagram for explaining a communication terminal device according to an embodiment of the present invention. DESCRIPTION OF SYMBOLS 11... Communication processing circuit section, 12... Message recording/reproducing section, 13... Calling number detection section, 14... Communication processing control section, 15... Timer, 16... Database, 17 ...internal processor. Applicant Toshiba Corporation Representative Patent Attorney Sasa Suyama −

Claims (1)

[Claims] (1) In a communication system that transmits the caller's ID number when making a call, a time measurement means that measures the hold time when a call is placed on hold and a record of messages from the calling or called party.・Message recording/reproducing means for reproducing the message; and when the holding time during communication measured by the time measuring means reaches a predetermined time, the message recording/reproducing means sends a predetermined message and the other party responds to the message. 1. A communication terminal device that records messages.