JP7441650B2 - エンティティベースの通信を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム - Google Patents

エンティティベースの通信を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム Download PDF

Info

Publication number
JP7441650B2
JP7441650B2 JP2019514756A JP2019514756A JP7441650B2 JP 7441650 B2 JP7441650 B2 JP 7441650B2 JP 2019514756 A JP2019514756 A JP 2019514756A JP 2019514756 A JP2019514756 A JP 2019514756A JP 7441650 B2 JP7441650 B2 JP 7441650B2
Authority
JP
Japan
Prior art keywords
intent
message
server
content
user
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
JP2019514756A
Other languages
English (en)
Japanese (ja)
Other versions
JP2019537768A (ja
JP2019537768A5 (enrdf_load_stackoverflow
Inventor
ビスワナサン，サンガメスワラン
ミシュラ，シャイレンドラ
スリニバサン，アナンド
Original Assignee
オラクル・インターナショナル・コーポレイション
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by オラクル・インターナショナル・コーポレイション filed Critical オラクル・インターナショナル・コーポレイション
Publication of JP2019537768A publication Critical patent/JP2019537768A/ja
Publication of JP2019537768A5 publication Critical patent/JP2019537768A5/ja
Priority to JP2022073432A priority Critical patent/JP7722960B2/ja
Application granted granted Critical
Publication of JP7441650B2 publication Critical patent/JP7441650B2/ja
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Images

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/02—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/245—Query processing
    • G06F16/2457—Query processing with adaptation to user needs
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/245—Query processing
    • G06F16/2458—Special types of queries, e.g. statistical queries, fuzzy queries or distributed queries
    • G06F16/2471—Distributed queries
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/248—Presentation of query results
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/27—Replication, distribution or synchronisation of data between databases or within a distributed database system; Distributed database system architectures therefor
    • G06F16/273—Asynchronous replication or reconciliation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/332—Query formulation
    • G06F16/3329—Natural language query formulation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/951—Indexing; Web crawling techniques
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G06F16/9535—Search customisation based on user profiles and personalisation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/20—Natural language analysis
    • G06F40/279—Recognition of textual entities
    • G06F40/289—Phrasal analysis, e.g. finite state techniques or chunking
    • G06F40/295—Named entity recognition
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F40/00—Handling natural language data
    • G06F40/30—Semantic analysis
    • G06F40/35—Discourse or dialogue representation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/56—Provisioning of proxy services
    • H04L67/568—Storing data temporarily at an intermediate stage, e.g. caching
    • H04L67/5682—Policies or rules for updating, deleting or replacing the stored data
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/3331—Query processing
    • G06F16/334—Query execution
    • G06F16/3344—Query execution using natural language analysis
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • Databases & Information Systems (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Computational Linguistics (AREA)
  • Data Mining & Analysis (AREA)
  • Artificial Intelligence (AREA)
  • Mathematical Physics (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Health & Medical Sciences (AREA)
  • General Health & Medical Sciences (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Human Computer Interaction (AREA)
  • Computing Systems (AREA)
  • Fuzzy Systems (AREA)
  • Probability & Statistics with Applications (AREA)
  • Software Systems (AREA)
  • Information Transfer Between Computers (AREA)
  • Machine Translation (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Telephonic Communication Services (AREA)
  • User Interface Of Digital Computer (AREA)
JP2019514756A 2016-09-16 2017-07-27 エンティティベースの通信を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム Active JP7441650B2 (ja)

Priority Applications (1)

Application Number Priority Date Filing Date Title
JP2022073432A JP7722960B2 (ja) 2016-09-16 2022-04-27 エンティティベースの通信を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
IN201641031569 2016-09-16
IN201641031569 2016-09-16
PCT/US2017/044114 WO2018052543A1 (en) 2016-09-16 2017-07-27 Internet cloud-hosted natural language interactive messaging system with entity-based communication

Related Child Applications (1)

Application Number Title Priority Date Filing Date
JP2022073432A Division JP7722960B2 (ja) 2016-09-16 2022-04-27 エンティティベースの通信を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム

Publications (3)

Publication Number Publication Date
JP2019537768A JP2019537768A (ja) 2019-12-26
JP2019537768A5 JP2019537768A5 (enrdf_load_stackoverflow) 2020-09-24
JP7441650B2 true JP7441650B2 (ja) 2024-03-01

Family

ID=59558501

Family Applications (4)

Application Number Title Priority Date Filing Date
JP2019514756A Active JP7441650B2 (ja) 2016-09-16 2017-07-27 エンティティベースの通信を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム
JP2019514745A Active JP6917446B2 (ja) 2016-09-16 2017-07-27 意図判断を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム
JP2019514747A Active JP6883650B2 (ja) 2016-09-16 2017-07-27 仮想データベースを有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム
JP2022073432A Active JP7722960B2 (ja) 2016-09-16 2022-04-27 エンティティベースの通信を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム

Family Applications After (3)

Application Number Title Priority Date Filing Date
JP2019514745A Active JP6917446B2 (ja) 2016-09-16 2017-07-27 意図判断を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム
JP2019514747A Active JP6883650B2 (ja) 2016-09-16 2017-07-27 仮想データベースを有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム
JP2022073432A Active JP7722960B2 (ja) 2016-09-16 2022-04-27 エンティティベースの通信を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム

Country Status (5)

Country Link
US (3) US10666582B2 (enrdf_load_stackoverflow)
EP (3) EP3513307A1 (enrdf_load_stackoverflow)
JP (4) JP7441650B2 (enrdf_load_stackoverflow)
CN (3) CN109691036B (enrdf_load_stackoverflow)
WO (3) WO2018052542A1 (enrdf_load_stackoverflow)

Families Citing this family (28)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP3472978B1 (en) 2016-06-21 2021-12-15 Oracle International Corporation Internet cloud-hosted natural language interactive messaging system sessionizer
CN109155748B (zh) 2016-06-21 2021-06-08 甲骨文国际公司 互联网云托管的自然语言交互式消息传送系统服务器协作
CN109076010B (zh) 2016-06-21 2021-05-28 甲骨文国际公司 互联网云托管的自然语言交互式消息传送系统用户解析器
US10666582B2 (en) 2016-09-16 2020-05-26 Oracle International Corporation Internet cloud-hosted natural language interactive messaging system with intent determination
US10361975B2 (en) * 2016-10-10 2019-07-23 Microsoft Technology Licensing, Llc Messaging bot selection in multi-bot chat sessions
US10650095B2 (en) 2017-07-31 2020-05-12 Ebay Inc. Emoji understanding in online experiences
US11301134B2 (en) * 2017-10-26 2022-04-12 International Business Machines Corporation Using attack trees to reduce memory consumption by rule engines
US10630650B2 (en) * 2017-10-27 2020-04-21 Brightplan Llc Secure messaging systems and methods
US11509634B2 (en) 2017-10-27 2022-11-22 Brightplan Llc Secure messaging systems and methods
US10360633B2 (en) 2017-10-27 2019-07-23 Brightplan Llc Secure messaging systems, methods, and automation
EP3769238A4 (en) 2018-03-19 2022-01-26 Coffing, Daniel L. PROCESSING OF ARGUMENTS AND PROPOSITIONS IN NATURAL LANGUAGE
US10740566B2 (en) * 2018-03-23 2020-08-11 Servicenow, Inc. Method and system for automated intent mining, classification and disposition
US10713441B2 (en) * 2018-03-23 2020-07-14 Servicenow, Inc. Hybrid learning system for natural language intent extraction from a dialog utterance
CN109190005A (zh) * 2018-07-17 2019-01-11 太仓远见科技咨询服务有限公司 一种移动互连网云服务器
EP3847643A4 (en) * 2018-09-06 2022-04-20 Coffing, Daniel L. DIALOG GUIDANCE PROVIDING SYSTEM
EP3850781A4 (en) 2018-09-14 2022-05-04 Coffing, Daniel L. FACT MANAGEMENT SYSTEM
EP3624136A1 (en) * 2018-09-14 2020-03-18 Koninklijke Philips N.V. Invoking chatbot in a communication session
US11182557B2 (en) * 2018-11-05 2021-11-23 International Business Machines Corporation Driving intent expansion via anomaly detection in a modular conversational system
US11487945B2 (en) 2019-07-02 2022-11-01 Servicenow, Inc. Predictive similarity scoring subsystem in a natural language understanding (NLU) framework
CN110442697B (zh) * 2019-08-06 2023-09-12 中电金信软件(上海)有限公司 一种人机交互方法、系统、计算机设备和存储介质
US10891440B1 (en) * 2019-10-30 2021-01-12 Globant España, S.A. Natural language driven transaction system
US11455357B2 (en) 2019-11-06 2022-09-27 Servicenow, Inc. Data processing systems and methods
US11481417B2 (en) 2019-11-06 2022-10-25 Servicenow, Inc. Generation and utilization of vector indexes for data processing systems and methods
US11468238B2 (en) 2019-11-06 2022-10-11 ServiceNow Inc. Data processing systems and methods
US20220407925A1 (en) * 2021-06-16 2022-12-22 Avaya Management L.P. Cloud automation fulfillment enabler
US11782964B2 (en) * 2021-10-08 2023-10-10 Adp, Inc. Method to recommend intents based on a weighted ranked hierarchical graph
US20230147096A1 (en) * 2021-11-08 2023-05-11 Nvidia Corporation Unstructured data storage and retrieval in conversational artificial intelligence applications
CN118396250B (zh) * 2024-06-28 2024-09-17 深圳市深科特信息技术有限公司 生产制作指示的生成方法、装置、设备及存储介质

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8238891B1 (en) 2008-05-01 2012-08-07 Wendy W. Tam Method and system for interactive delivery of data content to mobile devices
CN102880723A (zh) 2012-10-22 2013-01-16 深圳市宜搜科技发展有限公司 一种识别用户检索意图的搜索方法和系统
US20140136212A1 (en) 2012-11-14 2014-05-15 Electronics And Telecommunications Research Institute Spoken dialog system based on dual dialog management using hierarchical dialog task library
JP2016156845A (ja) 2015-02-23 2016-09-01 Kddi株式会社 ユーザ対話システムと共にユーザ操作を支援する対話支援プログラム、サーバ及び方法

Family Cites Families (116)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US1123012A (en) 1914-01-07 1914-12-29 John A Roby Rain-signal.
JPH07234694A (ja) * 1994-02-21 1995-09-05 N T T Data Tsushin Kk 自動受付装置
CA2176165A1 (en) * 1995-05-19 1996-11-20 Hosagrahar Visvesvaraya Jagadish Method for querying incrementally maintained transactional databases
US8903950B2 (en) * 2000-05-05 2014-12-02 Citrix Systems, Inc. Personalized content delivery using peer-to-peer precaching
JP3949356B2 (ja) * 2000-07-12 2007-07-25 三菱電機株式会社 音声対話システム
US7181492B2 (en) 2000-10-17 2007-02-20 Concerto Software, Inc. Transfer of an internet chat session between servers
US20020152463A1 (en) * 2000-11-16 2002-10-17 Dudkiewicz Gil Gavriel System and method for personalized presentation of video programming events
US20020129010A1 (en) * 2000-12-14 2002-09-12 Pascale Fung System and method for processing user input from a variety of sources
US7096262B2 (en) 2001-03-22 2006-08-22 Intel Corporation Apparatus and method for asymmetric electronic commerce transactions
AU2002305317A1 (en) * 2001-04-30 2002-11-11 Goldman, Sachs And Co. Universal interface to a financial trading system
US7516208B1 (en) 2001-07-20 2009-04-07 International Business Machines Corporation Event database management method and system for network event reporting system
US7287057B2 (en) 2001-11-15 2007-10-23 International Business Machines Corporation Accessing information using an instant messaging system
US7225232B2 (en) * 2002-03-28 2007-05-29 Nortel Networks Limited, Using existing web-based information to generate responses to user queries
US8856236B2 (en) 2002-04-02 2014-10-07 Verizon Patent And Licensing Inc. Messaging response system
CA2493302C (en) 2002-07-19 2016-09-06 M-Qube, Inc. Integrated interactive messaging system and method
US7565425B2 (en) 2003-07-02 2009-07-21 Amazon Technologies, Inc. Server architecture and methods for persistently storing and serving event data
US7277895B2 (en) * 2003-08-22 2007-10-02 Ora International, Inc. System and method of parsing a template for generating presentation data
US7454469B2 (en) 2003-12-22 2008-11-18 International Business Machines Corporation Method and system for instant messaging Bots specification using state transition methodology and XML
US7496500B2 (en) 2004-03-01 2009-02-24 Microsoft Corporation Systems and methods that determine intent of data and respond to the data based on the intent
US7747601B2 (en) 2006-08-14 2010-06-29 Inquira, Inc. Method and apparatus for identifying and classifying query intent
US20070255791A1 (en) 2004-04-21 2007-11-01 Koninklijke Philips Electronics, N.V. System and Method for Managing Threadsd in a Network Chat Environment
US7464141B2 (en) 2004-06-30 2008-12-09 Scencera Technologies, Llc Method and system for associating related messages of different types
US20060021004A1 (en) 2004-07-21 2006-01-26 International Business Machines Corporation Method and system for externalized HTTP authentication
US8103723B1 (en) 2004-10-07 2012-01-24 Google Inc. Message server that retains messages deleted by one client application for access by another client application
CN100426879C (zh) 2004-11-26 2008-10-15 腾讯科技（深圳）有限公司 无线通信终端与互联网消息处理器交互的实现方法
US20060136298A1 (en) 2004-12-16 2006-06-22 Conversagent, Inc. Methods and apparatus for contextual advertisements in an online conversation thread
US7356567B2 (en) 2004-12-30 2008-04-08 Aol Llc, A Delaware Limited Liability Company Managing instant messaging sessions on multiple devices
US9497600B2 (en) 2005-10-28 2016-11-15 Hewlett Packard Enterprise Development Lp Service chaining
US20070174246A1 (en) 2006-01-25 2007-07-26 Sigurdsson Johann T Multiple client search method and system
JP4961146B2 (ja) 2006-02-20 2012-06-27 株式会社日立製作所 負荷分散方法およびシステム
US7503007B2 (en) 2006-05-16 2009-03-10 International Business Machines Corporation Context enhanced messaging and collaboration system
US7814048B2 (en) * 2006-08-14 2010-10-12 Microsoft Corporation Knowledge extraction from online discussion forums
EP2055082A1 (fr) 2006-08-22 2009-05-06 France Telecom Procédé de gestion d'une session de transfert sécurisée au travers d'un dispositif de translation d'adresse, serveur et programme d'ordinateur correspondants
US9318108B2 (en) 2010-01-18 2016-04-19 Apple Inc. Intelligent automated assistant
US7996855B2 (en) 2006-09-15 2011-08-09 Oracle International Corporation Personal messaging application programming interface for integrating an application with groupware systems
US7921214B2 (en) 2006-12-19 2011-04-05 International Business Machines Corporation Switching between modalities in a speech application environment extended for interactive text exchanges
US8331351B2 (en) 2007-01-05 2012-12-11 International Business Machines Corporation Communicating with session initiation protocol (SIP) application sessions using a message-oriented middleware system
US7716281B2 (en) 2007-02-12 2010-05-11 Oomble, Inc. Method and system for transferring content from the web to mobile devices
JP2008234427A (ja) 2007-03-22 2008-10-02 Toshiba Corp ユーザ間の対話を支援する装置、方法およびプログラム
EP2235876A2 (en) * 2007-04-20 2010-10-06 Tekelec Systems, methods, and computer program products for providing service interaction and mediation in a communications network
US7286661B1 (en) 2007-05-01 2007-10-23 Unison Technologies Llc Systems and methods for scalable hunt-group management
US8040921B2 (en) 2007-06-15 2011-10-18 Sony Ericsson Mobile Communications Ab Method and apparatus for controlling the transfer of private information in a communication system
JP4885070B2 (ja) * 2007-06-19 2012-02-29 ヤフー株式会社 チャットボットシステム
US8543565B2 (en) 2007-09-07 2013-09-24 At&T Intellectual Property Ii, L.P. System and method using a discriminative learning approach for question answering
US20100004004A1 (en) 2008-07-02 2010-01-07 William Browne-Swinburne System and Method for Matching User Preferences to Places of Interest
US8583810B2 (en) 2008-01-04 2013-11-12 Red Hat, Inc. Session affinity cache and manager
CN101262494A (zh) 2008-01-23 2008-09-10 华为技术有限公司 对发布信息进行处理的方法、客户端、服务器和系统
US20090234924A1 (en) 2008-03-14 2009-09-17 Microsoft Corporation Automatic Association of Messages with Conversations
US9152722B2 (en) * 2008-07-22 2015-10-06 Yahoo! Inc. Augmenting online content with additional content relevant to user interest
JP2010039878A (ja) 2008-08-07 2010-02-18 Hitachi Ltd ログ管理システムおよびログ表示システム
US8260637B2 (en) 2008-10-03 2012-09-04 The Curators Of The University Of Missouri System and method for linking a web-based resource with an electronic medical record
US9519885B2 (en) 2008-10-03 2016-12-13 The Curators Of The University Of Missouri System and method for linking a web-based resource with an electronic medical record
CN102710543A (zh) 2008-12-31 2012-10-03 北京华旗资讯数码科技有限公司 一种包括三维装置的互动即时通讯装置和系统
US9858925B2 (en) 2009-06-05 2018-01-02 Apple Inc. Using context information to facilitate processing of commands in a virtual assistant
US8554567B2 (en) 2009-08-21 2013-10-08 Voxeo Corporation Multi-channel interactive self-help application platform and method
US8948057B2 (en) 2009-12-15 2015-02-03 At&T Intellectual Property I, L.P. Securing uniform resource identifier information for multimedia calls
US8676565B2 (en) 2010-03-26 2014-03-18 Virtuoz Sa Semantic clustering and conversational agents
WO2011148496A1 (ja) * 2010-05-27 2011-12-01 株式会社日立製作所 通信ネットワークを介してリモートのファイルサーバにファイルを転送するローカルのファイルサーバ、及び、それらのファイルサーバを有するストレージシステム
US9959325B2 (en) * 2010-06-18 2018-05-01 Nokia Technologies Oy Method and apparatus for supporting distributed deductive closures using multidimensional result cursors
US20120042016A1 (en) 2010-08-10 2012-02-16 Google Inc. Exposing resource capabilities to web applications
US9361604B2 (en) 2010-09-23 2016-06-07 Avaya Inc. System and method for a context-based rich communication log
CN102469042B (zh) 2010-11-19 2016-01-20 中兴通讯股份有限公司 聊天会话发送输出消息和获取输出消息的方法及系统
US8943147B2 (en) 2010-12-15 2015-01-27 International Business Machines Corporation Sending a chat context to a recipient
US20120173566A1 (en) 2010-12-31 2012-07-05 Quora, Inc. Multi-functional navigation bar
US9495398B2 (en) * 2011-02-18 2016-11-15 International Business Machines Corporation Index for hybrid database
US8914446B2 (en) 2011-04-05 2014-12-16 Avaya Inc. IM continuation across SIP sessions and across clients for point-to-point and multi-user chat
MX2012011426A (es) * 2011-09-30 2013-04-01 Apple Inc Utilizar informacion de contexto para facilitar el procesamiento de comandos en un asistente virtual.
US20130103686A1 (en) 2011-10-21 2013-04-25 Startup Productions, Llc Method and apparatus for interest matching, discovery, communication and collaboration
US8732810B2 (en) 2011-10-27 2014-05-20 Cellco Partnership IP push platform and connection protocol in a push notification framework
KR101402506B1 (ko) 2011-12-01 2014-06-03 라인 가부시키가이샤 인스턴트 메시징 어플리케이션을 이용한 대화형 정보제공 시스템 및 방법
EP2791830A4 (en) 2011-12-15 2015-08-19 Intel Corp EVOLVING METADATA
US8346563B1 (en) * 2012-04-10 2013-01-01 Artificial Solutions Ltd. System and methods for delivering advanced natural language interaction applications
US20150172228A1 (en) 2012-04-17 2015-06-18 George Zalepa Method and system for communicating information over a network
US9223537B2 (en) * 2012-04-18 2015-12-29 Next It Corporation Conversation user interface
WO2013155619A1 (en) 2012-04-20 2013-10-24 Sam Pasupalak Conversational agent
US20120296638A1 (en) 2012-05-18 2012-11-22 Ashish Patwa Method and system for quickly recognizing and responding to user intents and questions from natural language input using intelligent hierarchical processing and personalized adaptive semantic interface
US9608831B2 (en) 2012-06-22 2017-03-28 Facebook, Inc. Migrating a chat message service provided by a chat server to a new chat server
CN102752388B (zh) 2012-06-29 2016-12-28 百度在线网络技术（北京）有限公司 基于浏览器的交互系统、方法、浏览器和云端服务器
US20150019537A1 (en) * 2012-09-07 2015-01-15 Splunk Inc. Generating Reports from Unstructured Data
US20140122619A1 (en) 2012-10-26 2014-05-01 Xiaojiang Duan Chatbot system and method with interactive chat log
US20140122618A1 (en) 2012-10-26 2014-05-01 Xiaojiang Duan User-aided learning chatbot system and method
US20140122083A1 (en) 2012-10-26 2014-05-01 Duan Xiaojiang Chatbot system and method with contextual input and output messages
KR20140054481A (ko) 2012-10-26 2014-05-09 삼성전자주식회사 전자장치에서 메시지 대화를 위한 방법 및 장치
US9356574B2 (en) 2012-11-20 2016-05-31 Karl L. Denninghoff Search and navigation to specific document content
WO2014087597A1 (ja) 2012-12-07 2014-06-12 キヤノン電子株式会社 ウイルス侵入経路特定装置、ウイルス侵入経路特定方法およびプログラム
EP2929502A4 (en) 2012-12-07 2016-06-01 Greeneden Us Holdings Ii Llc CHANNEL INTERACTIONS WITH CONTEXTUAL CONVERSION BETWEEN CHANNELS
US9940605B2 (en) 2013-02-05 2018-04-10 Facebook, Inc. Inferring web preferences from mobile
US9875494B2 (en) 2013-04-16 2018-01-23 Sri International Using intents to analyze and personalize a user's dialog experience with a virtual personal assistant
JP5945242B2 (ja) 2013-04-30 2016-07-05 日本電信電話株式会社 品質監視装置、品質監視方法及びプログラム
WO2014183035A1 (en) 2013-05-10 2014-11-13 Veveo, Inc. Method and system for capturing and exploiting user intent in a conversational interaction based information retrieval system
US9961125B2 (en) 2013-07-31 2018-05-01 Microsoft Technology Licensing, Llc Messaging API over HTTP protocol to establish context for data exchange
US20150039675A1 (en) 2013-07-31 2015-02-05 Microsoft Corporation Messaging over http protocol for data exchange
US10127224B2 (en) * 2013-08-30 2018-11-13 Intel Corporation Extensible context-aware natural language interactions for virtual personal assistants
CN105723360A (zh) * 2013-09-25 2016-06-29 英特尔公司 利用情感调节改进自然语言交互
US9015730B1 (en) * 2013-12-17 2015-04-21 International Business Machines Corporation Natural language access to application programming interfaces
RU2014111971A (ru) 2014-03-28 2015-10-10 Юрий Михайлович Буров Способ и система голосового интерфейса
AU2015250982A1 (en) 2014-04-24 2016-11-03 Barclays Bank Plc Instant messaging systems and methods
CN103944923A (zh) 2014-05-14 2014-07-23 沈文策 网络信息处理系统及方法
US9705832B2 (en) 2014-08-27 2017-07-11 Lenovo (Singapore) Pte. Ltd. Context-aware aggregation of text-based messages
US11651242B2 (en) 2014-08-27 2023-05-16 International Business Machines Corporation Generating answers to text input in an electronic communication tool with a question answering system
US20160086499A1 (en) * 2014-09-23 2016-03-24 Kaybus, Inc. Knowledge brokering and knowledge campaigns
US10116596B2 (en) 2014-09-29 2018-10-30 International Business Machines Corporation Personalizing data system components and data sources as chatbots in a group chat session
US20180302437A1 (en) 2014-11-13 2018-10-18 Cleafy S.r.l. Methods of identifying and counteracting internet attacks
US10437835B2 (en) 2014-12-18 2019-10-08 International Business Machines Corporation Scoring attributes in a deep question answering system based on syntactic or semantic guidelines
CN104735066B (zh) 2015-03-18 2018-10-16 百度在线网络技术（北京）有限公司 一种面向网页应用的单点登录方法、装置和系统
US9608975B2 (en) 2015-03-30 2017-03-28 Shape Security, Inc. Challenge-dynamic credential pairs for client/server request validation
CN104811488B (zh) 2015-04-13 2018-09-25 深信服网络科技（深圳）有限公司 基于负载均衡设备的会话保持方法及系统和负载均衡设备
US9798818B2 (en) * 2015-09-22 2017-10-24 International Business Machines Corporation Analyzing concepts over time
US20170289070A1 (en) 2016-03-30 2017-10-05 Microsoft Technology Licensing, Llc Making a Dialogue Available To an Autonomous Software Agent
US10606848B2 (en) 2016-04-11 2020-03-31 Facebook, Inc. Techniques for device configuration using messaging history information
US10574465B2 (en) 2016-05-18 2020-02-25 Apple Inc. Electronic subscriber identity module (eSIM) eligibility checking
CN109155748B (zh) 2016-06-21 2021-06-08 甲骨文国际公司 互联网云托管的自然语言交互式消息传送系统服务器协作
EP3472978B1 (en) 2016-06-21 2021-12-15 Oracle International Corporation Internet cloud-hosted natural language interactive messaging system sessionizer
CN109076010B (zh) 2016-06-21 2021-05-28 甲骨文国际公司 互联网云托管的自然语言交互式消息传送系统用户解析器
US10666582B2 (en) 2016-09-16 2020-05-26 Oracle International Corporation Internet cloud-hosted natural language interactive messaging system with intent determination
US10693856B2 (en) 2017-08-08 2020-06-23 Fmr Llc Automatic authentication switching in online live chat applications

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US8238891B1 (en) 2008-05-01 2012-08-07 Wendy W. Tam Method and system for interactive delivery of data content to mobile devices
CN102880723A (zh) 2012-10-22 2013-01-16 深圳市宜搜科技发展有限公司 一种识别用户检索意图的搜索方法和系统
US20140136212A1 (en) 2012-11-14 2014-05-15 Electronics And Telecommunications Research Institute Spoken dialog system based on dual dialog management using hierarchical dialog task library
JP2016156845A (ja) 2015-02-23 2016-09-01 Kddi株式会社 ユーザ対話システムと共にユーザ操作を支援する対話支援プログラム、サーバ及び方法

Also Published As

Publication number Publication date
US10616147B2 (en) 2020-04-07
EP3513309A1 (en) 2019-07-24
US20180083893A1 (en) 2018-03-22
CN109690527B (zh) 2023-05-02
JP6883650B2 (ja) 2021-06-09
WO2018052544A1 (en) 2018-03-22
JP2019537768A (ja) 2019-12-26
CN109690535B (zh) 2023-07-28
CN109691036A (zh) 2019-04-26
JP2022105106A (ja) 2022-07-12
JP2019533235A (ja) 2019-11-14
US11240179B2 (en) 2022-02-01
WO2018052543A1 (en) 2018-03-22
JP2019537767A (ja) 2019-12-26
CN109690535A (zh) 2019-04-26
US20180081950A1 (en) 2018-03-22
WO2018052542A1 (en) 2018-03-22
CN109691036B (zh) 2021-03-19
JP7722960B2 (ja) 2025-08-13
EP3513308A1 (en) 2019-07-24
CN109690527A (zh) 2019-04-26
EP3513307A1 (en) 2019-07-24
US20180083892A1 (en) 2018-03-22
JP6917446B2 (ja) 2021-08-11
US10666582B2 (en) 2020-05-26

Similar Documents

Publication Publication Date Title
JP7722960B2 (ja) エンティティベースの通信を有する、インターネットクラウドによってホストされた自然言語インタラクティブメッセージングシステム
US10497004B2 (en) Automating communications using an intent classifier
US10805386B2 (en) Reducing transmissions by suggesting digital content for display in a group-based communication interface
US10599644B2 (en) System and method for managing artificial conversational entities enhanced by social knowledge
US11223723B2 (en) Call center system having reduced communication latency
US20110125697A1 (en) Social media contact center dialog system
JP2019530033A (ja) インターネットクラウドでホストされる自然言語による対話型メッセージングシステムセッション化部
US10999333B2 (en) Contemporaneous feedback during web-conferences
US12260862B2 (en) Methods and systems for application integration and macrosystem aware integration
US11757812B2 (en) Interleaved conversation concept flow enhancement
US11960459B1 (en) Merging duplicate customer data
US12056452B2 (en) Self-disclosing artificial intelligence-based conversational agents
US12361347B1 (en) Automatic action item detection
GB2477839A (en) A text mining and analysis system for contact centres to receive and return messages from different social networking sites for data collection, analysis and

Legal Events

Date Code Title Description
A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20200716

A621 Written request for application examination

Free format text: JAPANESE INTERMEDIATE CODE: A621

Effective date: 20200716

A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20200807

A977 Report on retrieval

Free format text: JAPANESE INTERMEDIATE CODE: A971007

Effective date: 20210528

A131 Notification of reasons for refusal

Free format text: JAPANESE INTERMEDIATE CODE: A131

Effective date: 20210601

A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20210716

A02 Decision of refusal

Free format text: JAPANESE INTERMEDIATE CODE: A02

Effective date: 20220104

A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20220427

C60 Trial request (containing other claim documents, opposition documents)

Free format text: JAPANESE INTERMEDIATE CODE: C60

Effective date: 20220427

A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A821

Effective date: 20220427

A911 Transfer to examiner for re-examination before appeal (zenchi)

Free format text: JAPANESE INTERMEDIATE CODE: A911

Effective date: 20220520

C21 Notice of transfer of a case for reconsideration by examiners before appeal proceedings

Free format text: JAPANESE INTERMEDIATE CODE: C21

Effective date: 20220524

A912 Re-examination (zenchi) completed and case transferred to appeal board

Free format text: JAPANESE INTERMEDIATE CODE: A912

Effective date: 20220701

C211 Notice of termination of reconsideration by examiners before appeal proceedings

Free format text: JAPANESE INTERMEDIATE CODE: C211

Effective date: 20220705

C22 Notice of designation (change) of administrative judge

Free format text: JAPANESE INTERMEDIATE CODE: C22

Effective date: 20220906

C22 Notice of designation (change) of administrative judge

Free format text: JAPANESE INTERMEDIATE CODE: C22

Effective date: 20221011

A521 Request for written amendment filed

Free format text: JAPANESE INTERMEDIATE CODE: A523

Effective date: 20230912

A61 First payment of annual fees (during grant procedure)

Free format text: JAPANESE INTERMEDIATE CODE: A61

Effective date: 20240219

R150 Certificate of patent or registration of utility model

Ref document number: 7441650

Country of ref document: JP

Free format text: JAPANESE INTERMEDIATE CODE: R150