JP7430927B2 - Information processing device and program - Google Patents

Description

The present invention relates to an information processing device and a program.

Traditionally, when a patient calls by operating a nurse call handset, the patient responds by using the nurse call main unit or a mobile terminal carried by the nurse, and then the nurse who responds or the nurse in charge goes to the patient's room. (For example, see Patent Document 1).

Japanese Patent Application Publication No. 2000-224321

However, there is a problem in that responding to a nurse call and listening to the patient's request after going to the hospital room places a heavy burden on the nurse. On the other hand, systems that use voice calls have a problem in that it is difficult for patients admitted to the hospital, especially in large rooms, to communicate while being concerned about other hospitalized patients.
Additionally, hospitals also have a problem in that it is difficult to understand the burden on nurses who respond to nurse calls.

Therefore, the present invention was made in view of the above points, and aims to facilitate communication between patients and nurses, and utilize statistics to provide benefits to patients, nurses, and hospitals. The purpose is to provide an information processing device and a program that can be enjoyed.

The information processing device according to the first aspect includes a request reception unit that receives a request from a patient terminal, a transmission unit that transmits the request received by the request reception unit to a nurse terminal, and a transmission unit that transmits the request received from the patient terminal to a nurse terminal. and a statistics section that takes statistics on the requests received by the request receiving section.

According to the information processing device of the first aspect, it is possible to facilitate communication between patients and nurses, and by using statistics, it is possible to provide benefits to the patients, nurses, and hospitals. An information processing device can be provided.

Further, in the information processing apparatus of the second aspect, the requests are classified into predetermined categories and displayed on the display section of the patient terminal.

According to the information processing device of the second aspect, by classifying and displaying the information into categories, it is possible to make it easier for the patient to select a request.

Further, in the information processing device of the third aspect, the request received by the request reception unit is transmitted to the nurse terminal of a predetermined nurse for each request.

According to the information processing device of the third aspect, it is possible for nurses to avoid having to perform unfamiliar tasks other than the task assignment, and also to prevent patients from being assigned to tasks by unfamiliar nurses. Become.

Further, in the information processing device according to the fourth aspect, if the acceptance unit does not accept the request even after a predetermined time has elapsed since the request reception unit has received the request, the acceptance unit sends a predetermined nursing care Notify the teacher's terminal.

According to the information processing device of the fourth aspect, it is possible to prevent requests from being omitted and improve patient satisfaction.

Further, in the information processing apparatus according to the fifth aspect, the acceptance unit returns acceptance to the patient terminal that accepted the request.

According to the information processing device of the fifth aspect, the patient can confirm that the request has been accepted, and can feel at ease.

Further, in the information processing device of the sixth aspect, the statistics include the number of requests received for each time period, the number of requests handled by each nurse, the time from reception of the request to acceptance and acceptance, or It includes the time from acceptance of the request to completion of the request.

According to the information processing device of the sixth aspect, it is possible to make the three parties, the patient, the nurse, and the hospital, enjoy benefits by using statistics related to requests and time.

Further, the information processing device according to the seventh aspect includes an acquisition unit that acquires information regarding the stress state of the nurse, and when the stress state is a high stress state, the transmission unit transmits information about the stress state of the nurse. The request is not sent to the nurse terminal of the nurse.

According to the information processing apparatus of the seventh aspect, it is difficult to take appropriate measures in a state of high stress, so it is possible to prevent medical mistakes and discomfort from being caused to the patient.

Further, in the information processing device according to the eighth aspect, the statistics section measures the stress state of the nurse when responding to the request from the acquisition section, and obtains statistics on the load for each request.

According to the information processing device of the eighth aspect, by collecting statistics on the load placed on nurses for each request, it is possible to level out the burden by reviewing the division of duties among nurses.

Further, the program according to the ninth aspect includes a computer that includes a request reception section that receives a request from a patient terminal, a transmission section that transmits the request received by the request reception section to a nurse terminal, and a transmission section that transmits the request received by the request reception section to a nurse terminal. It functions as an acceptance unit that accepts requests from terminals, and a statistics unit that takes statistics on the requests received by the request reception unit.

According to the program of the ninth aspect, information processing that facilitates communication between patients and nurses and allows the patients, nurses, and hospitals to enjoy benefits by using statistics. A program for the device can be provided.

According to the present invention, it is possible to provide an information processing device that facilitates communication between patients and nurses, and allows the patients, nurses, and hospitals to enjoy benefits by using statistics. be able to.

1 is a schematic configuration diagram of an information processing system according to an embodiment of the present invention. 1 is a schematic block diagram of an information processing device according to an embodiment of the present invention. FIG. 1 is a schematic block diagram of a patient terminal according to an embodiment of the present invention. 1 is a block diagram showing an example of a functional configuration of an information processing device according to an embodiment of the present invention. FIG. It is an explanatory view for explaining an example of a request displayed on a display part of a patient terminal concerning an embodiment of the present invention. It is an explanatory view for explaining an example of a request displayed on a display part of a terminal for nurses concerning an embodiment of the present invention. It is a figure showing an example of the number of requests accepted for each time slot as statistics concerning an embodiment of the present invention. It is a figure showing an example of the number of requests which each nurse responded to as statistics concerning an embodiment of the present invention. FIG. 3 is a diagram illustrating an example of the time from reception of a request to acceptance and acceptance, and the time from reception of a request to completion of the request, as statistics according to an embodiment of the present invention. 3 is a flowchart illustrating an example of the flow of request processing according to an embodiment of the present invention.

An example of an embodiment of the present invention will be described below with reference to the drawings. In addition, the same reference numerals are given to the same or equivalent components and parts in each drawing. Furthermore, the dimensional ratios in the drawings are exaggerated for convenience of explanation and may differ from the actual ratios.

An example of an information processing system 10 according to the present embodiment will be described using FIG. 1.
FIG. 1 is a diagram showing an example of a schematic configuration of an information processing system 10 according to the present embodiment.
As shown in FIG. 1, an information processing system 10 according to the present embodiment includes a server device 100 connected to a network N, and a patient terminal 200 used by a patient admitted to a hospital and connected to the network N. and a nurse terminal 300 used by a hospital nurse and connected to network N. For example, a LAN (=Local Area Network), a WAN (=Wide Area Network), the Internet, etc. are applied to this network N. Here, in this embodiment, the server device 100 is an example of an information processing device. Furthermore, a plurality of patient terminals 200 and nurse terminals 300 are provided.

The patient terminal 200 is a device used by a patient admitted to a hospital to convey a request to a nurse, and in this embodiment, it is a smartphone-type or tablet-type terminal device. The patient terminal 200 includes information identifying the patient who uses it, for example, a user number. etc. are stored, and when a request to be described later is sent to the server device 100, information identifying the patient is also sent. Furthermore, the present invention is not limited to the case where information identifying the patient used in the patient terminal 200 is stored, but the request may be transmitted after logging in from the patient terminal 200 to the server device 100 using information identifying the patient. You can also do this. This allows the server device 100 to determine which patient has sent the received request. Further, the patient terminal 200 may be a smartphone owned by the patient, rather than a device provided to the patient by the hospital.

The nurse terminal 300 is a device used by a nurse working at a hospital, and in this embodiment is a smartphone-type or tablet-type terminal device. The nurse terminal 300 includes information identifying the nurse who uses it, for example, user number. etc. are stored, and the server device 100 can determine for each nurse terminal 300 which nurse is using the nurse terminal 300.

(Server device 100)
FIG. 2 is a block diagram showing the hardware configuration of server device 100 according to this embodiment.

As shown in FIG. 2, the server device 100 according to the present embodiment includes a CPU (Central Processing Unit) 101, a ROM (Read Only Memory) 102, a RAM (Random Access Memory) 103, a storage unit 104, and a communication interface 105. , is equipped with. Each configuration is communicably connected to each other via a bus 106.

The CPU 101 is a central processing unit that executes various programs and controls various parts. That is, the CPU 101 reads a program from the ROM 102 or the storage unit 104 and executes the program using the RAM 103 as a work area. The CPU 101 controls each of the above-mentioned components and performs various calculation processes according to programs recorded in the ROM 102 or the storage unit 104. In this embodiment, a program is stored in the ROM 102 or the storage unit 104.

ROM 102 stores various programs and various data. The RAM 103 temporarily stores programs or data as a work area. The storage unit 104 is configured with an HDD (Hard Disk Drive) or an SSD (Solid State Drive), and stores various programs including an operating system and various data.

Here, the information stored in the storage unit 104 in this embodiment includes, for example, registered requests, information on working nurses, and statistics to be described later. Also, patient data associated with patient identification information, such as hospital room and name, is stored. Note that the request is not limited to being stored in the storage unit 104, but may be stored in the storage unit 204 of the patient terminal 200, which will be described later, and a request selected by the patient may be transmitted from the patient terminal 200. Good too.

The communication interface 105 is connected to the network N, and allows the server device 100 to communicate with other devices such as the patient terminal 200 and the nurse terminal 300.

FIG. 3 is a block diagram showing the hardware configuration of the patient terminal 200 and the nurse terminal 300. Since the patient terminal 200 and the nurse terminal 300 basically have a general computer configuration, the patient terminal 200 will be explained as a representative.

As shown in FIG. 3, the patient terminal 200 according to this embodiment includes a CPU 201, a ROM 202, a RAM 203, a storage section 204, an input section 205, a display section 206, and a communication interface 207. Each configuration is communicatively connected to each other via a bus 208.

The CPU 201 is a central processing unit that executes various programs and controls various parts. That is, the CPU 201 reads a program from the ROM 202 or the storage unit 204 and executes the program using the RAM 203 as a work area. The CPU 201 controls each of the above components and performs various calculation processes according to programs recorded in the ROM 202 or the storage unit 204. In this embodiment, a program is stored in the ROM 202 or the storage unit 204.

ROM 202 stores various programs and various data. The RAM 203 temporarily stores programs or data as a work area. The storage unit 204 is configured by an HDD or an SSD, and stores various programs including an operating system and various data.

The input unit 205 includes a pointing device such as a mouse and a keyboard, and is used to perform various inputs. The input unit 205 is used to select a request, etc., as will be described later. Further, in this embodiment, a touch panel display unit 206 functions as the input unit 205.

The display unit 206 is, for example, a liquid crystal display. The display unit 206 displays various information under the control of the CPU 201. Furthermore, the display section 206 employs a touch panel system and also functions as the input section 205.

The communication interface 207 is connected to the network N, and allows the patient terminal 200 to communicate with other devices such as the server device 100 and the nurse terminal 300.

When executing the above program, the server device 100 uses the above hardware resources to realize various functions.

Next, the functional configuration realized by the server device 100 will be explained.
FIG. 4 is a block diagram showing an example of the functional configuration of the CPU 101 of the server device 100.

As shown in FIG. 4, the server device 100 has a request reception section 110, a transmission section 111, an acceptance section 112, and a statistics section 113 as functional configurations. Each functional configuration is realized by the CPU 101 reading and executing a program stored in the ROM 102 or the storage unit 104.

(Request reception department 110)
The request receiving unit 110 receives requests from the patient terminal 200. That is, as shown in FIG. 5, the requests stored in the storage section 104 are displayed as a list on the display section 206 of the patient terminal 200, and selection of the request by the patient is accepted.

The request displayed on the display section 206 of the patient terminal 200 will be explained using FIG. 5.
As shown in FIG. 5, requests are classified and displayed into predetermined categories C. In this example, category C is "about intravenous drips", "about medicines", "about meals", "hot water", "about toilets", "showers/laundry", and "about air conditioning". ” and “Other questions.” For example, category C of "hot water/hot water" includes requests for "addition of hot water" and "addition of hot water." Category C of "About air conditioning" includes requests such as "It's cold" and "It's hot." The patient can select a desired request by touching the desired desired region R with a finger. In particular, elderly people and hospitalized patients may find it difficult to perform complex operations, so we make it easy for them to select their needs. Additionally, since there is no need to speak aloud, patients can contact nurses without worrying about patients in the same room, especially when hospitalized in a large room. The selected request is received by the request reception unit 110, and is stored in the storage unit 104 together with the time at which it was received (reception time), as shown in FIG. 9, which will be described later.

Further, in each category C, an image G indicating the content of the category C and the content of the request is displayed, making it easy to understand the category and the content of the request.

If you wish to make a request other than those displayed, you can select "Other questions" and enter text. Further, the administrator of the information processing system 10 or the like can change or add requests as appropriate.

(Transmission unit 111)
The transmitter 111 transmits the request received by the request receiver 110 to the nurse terminal 300. That is, when the request reception unit 110 receives a request for "addition of water," the request for "addition of water" is sent to the nurse terminal 300 together with the data of the patient who is the user of the patient terminal 200 that sent the request. "Add" request is sent to the nurse terminal 300. Here, the patient data includes the patient's name, which is calculated from information that identifies the patient who uses the patient terminal 200, and the hospital room in which the patient is hospitalized. Further, it is preferable that the nurse terminal 300 to which the request is transmitted transmits the request to the nurse terminals 300 of nurses within a predetermined range for each patient who has transmitted the request. In other words, if the nurse in charge of each patient is predetermined, or if the nurse in charge of each patient room, ward, or clinical department is different, sending the message to all nurses' terminals 300 will send messages to unrelated patients. This is because the nurse will receive a request from the nurse, which may interfere with the nurse's work.

On the nurse terminal 300 that received the request, as shown in FIG. 6, the information of "Room A201, Mr. ○○ ○○" and the request for "additional water" are displayed as the data of the patient who sent the request. , are displayed on the display section 306. If the nurse accepts such a request, the nurse operates the accept button 310. When the acceptance button 310 is operated, acceptance of the request is transmitted from the nurse terminal 300 to the server device 100. When acceptance of such a request is accepted, the data of the accepted nurse and the time of transmission (acceptance time) are stored in the storage unit 104, as shown in FIG. 9, which will be described later.

Further, the request received by the request reception unit 110 may be transmitted to the nurse terminal 300 of a predetermined nurse for each request. That is, if a nurse in charge of each request is determined in advance, the request may be sent to the nurse. For nurses, there are differences in specialty fields and experience among nurses, so this prevents them from having to do unfamiliar work other than their assigned duties, and for patients, it prevents them from being assigned to a nurse they are unfamiliar with. It becomes possible.

(Assignment Department 112)
The acceptance unit 112 accepts requests from the nurse terminal 300. That is, as described above, when a nurse operates the accept button 310 from the nurse terminal 300, the accept button and the nurse who is the user of the nurse terminal 300 on which the accept button 310 was operated are Accept identifying information.

Further, if the acceptance unit 112 does not accept the request even after a predetermined time has elapsed since the request reception unit 110 accepted the request, the acceptance unit 112 notifies the predetermined nurse terminal 300. That is, even if time has passed since the request was received, if no nurse operates the accept button 310, a message indicating that the time has passed is displayed on the nurse terminal 300 owned by a predetermined nurse. will be notified. Here, the notification includes sending a message to the nurse terminal 300 indicating that time has elapsed and displaying it on the display section 306 of the nurse terminal 300, or an alarm on the nurse terminal 300 sounding. Including things such as. Thereby, the hospital can prevent requests from being overlooked and improve patient satisfaction.

Note that the notification may be retransmitted to all the nurse terminals 300 to which the transmitter 111 has transmitted the request. In this case, it is desirable to display on the display unit 306 that it is a retransmission. Further, the notification may be made on a device other than the predetermined nurse terminal 300.

Further, the acceptance unit 112 returns acceptance to the patient terminal 200 that accepted the request. That is, when receiving a notification that the request has been accepted from the nurse terminal 300, a reply is sent to the patient terminal 200 that sent the request to the effect that the request has been accepted. Upon receiving such a reply, the patient terminal 200 notifies the patient that the request has been accepted, for example by displaying a message such as "Request accepted" on the display unit 206. This allows the patient who sent the request to know that the request has been accepted and that the nurse will take appropriate action.

The acceptance unit 112 also accepts completion of response to a request from the nurse terminal 300. That is, when the response to the request is completed, the nurse uses the nurse terminal 300 to send a message to the server device 100 that the response has been completed. When the completion of the request is received, the time (completion time) at which the completion of the request is received from the nurse terminal 300 is stored in the storage unit 104, as shown in FIG. 9, which will be described later.

(Statistics Department 113)
The statistics section 113 takes statistics on the requests received by the request receiving section 110.
The statistics include the number of requests received per time period, the number of requests served by each nurse, the time from receipt of the request to acceptance, or the time from receipt of the request to completion of the request.

FIG. 7 is a diagram showing an example of the number of requests received for each time period. Specifically, the time period and the number of requests received by the request reception unit 110 are stored in association with each other. This allows hospitals to understand when there are many requests and when there are few requests, which can be used as a reference for staffing nurses. Note that the time period is not limited to that shown in FIG. 7, and may be changed for each hospital, day of the week, season, etc., for example.

FIG. 8 is a diagram showing an example of the number of requests responded to by each nurse. Specifically, nurses and the number of appointments accepted by the acceptance unit 112 are stored in association with each other. This allows hospitals to optimize personnel evaluations. In addition, the burden on nurses can be understood and medical errors caused by nurses' overwork can be prevented.

FIG. 9 is a diagram showing an example of the time from reception of a request to acceptance of the request and the time from reception of the request to completion of the request. Specifically, requests accepted by the request reception unit 110, reception time, acceptance time, and completion time are stored. This allows hospitals to understand the amount of time it takes for each request and the busy hours of nurses, based on the time it takes from receiving a request to accepting a request or from receiving a request to completing a request. It can be used as a reference.

Note that the statistics are not limited to those shown in FIGS. 7 to 9, and may be statistics of other data, such as the results of a questionnaire on patients' satisfaction with nurses' responses.

Next, the operation of the server device 100 will be explained using FIG. 10. FIG. 10 is a flowchart showing an example of the flow of request processing by the server device 100. The processing is performed by the CPU 101 reading the program from the ROM 102 or the storage unit 104, expanding it, and executing it.

In step S100, the CPU 101 (request receiving unit 110) of the server device 100 receives a request from the patient terminal 200. Then, the process advances to the next step S101.

In step S101, the time when the request was received in step S100 is stored (see FIGS. 7 and 9). Then, the process advances to the next step S102.

In step S102, the CPU 101 of the server device 100 starts time measurement. Then, the process advances to the next step S103.

In step S103, the CPU 101 (transmission unit 111) of the server device 100 transmits the request received in step S100 to the nurse terminal 300. Then, the process advances to the next step S104.

In step S104, the CPU 101 (accepting unit 112) of the server device 100 determines whether acceptance of the request from the nurse terminal 300 has been accepted. If it is determined that the request has been accepted, the process advances to the next step S105.

In step S105, the CPU 101 (statistics unit 113) of the server device 100 starts measurement in step S102, and stores the time until accepting the appointment in step S104 and information on the nurse accepted in step S104 (Fig. 8 and Figure 9). Then, the process advances to the next step S106.

In step S106, the CPU 101 (acceptance unit 112) of the server device 100 sends an acceptance message back to the patient terminal 200 that accepted the request. Then, the process advances to the next step S107.

In step S107, the CPU 101 (accepting unit 112) of the server device 100 determines whether or not completion of the requested response has been received from the nurse terminal 300. That is, when the response to the request is completed, the nurse uses the nurse terminal 300 (not shown) to send a message to the server device 100 that the response has been completed. It is determined whether or not the notification that the response has been completed has been received. If it is determined that the response has been completed, the process advances to the next step S108. On the other hand, if it is not determined that the response has been completed, step S107 is repeated again.

In step S108, the CPU 101 (statistics unit 113) of the server device 100 starts measurement in step S102, and stores the time until completion of the response in step S107 (see FIG. 9). Then, the process ends.

If it is not determined in step S104 that the request has been accepted, the process proceeds to step S110.

In step S110, the CPU 101 (receiving unit 112) of the server device 100 determines whether or not the time when measurement was started in step S102 has reached a predetermined time. If it is determined that the predetermined time has arrived, the process advances to the next step S111. If it is not determined that the predetermined time has come, the process returns to step S104 again.

In step S111, the CPU 101 (receiving unit 112) of the server device 100 notifies the predetermined nurse terminal 300 that time has elapsed. Then, the process ends.

According to the present embodiment, an information processing device is provided that facilitates communication between patients and nurses, and that allows patients, nurses, and hospitals to enjoy benefits by using statistics. can be provided. Benefits for patients include making it easier to communicate with nurses, reducing the stress of hospitalization due to easier communication with nurses, and being able to check how their requests are being met. In addition, the benefits for nurses include being able to understand the burden of requests and being able to review the division of duties and make personnel evaluations more appropriate. In addition, the benefits for hospitals include the ability to improve the hospital's reputation by reducing patient and nurse dissatisfaction and improving satisfaction, the ability to prevent nurses from leaving their jobs, and the ability to reduce medical errors. There are things that can be prevented.

Note that the present invention is not limited to the embodiments described above, and various changes other than those described above can be made without departing from the spirit thereof.

For example, when the stress state of a nurse is high, a request may not be sent to the nurse terminal 300 of the nurse with high stress.

Specifically, the server device 100 includes, as a functional configuration, an acquisition unit that acquires information regarding a nurse's stress state from a wearable terminal such as a smart watch worn by the nurse. Here, the information regarding the stress state includes, for example, heart rate information, body temperature information, sweating information, blood pressure information, body composition information, biopotential information, body weight information, blood flow information, and brain wave information. This is information calculated from information on the state of the autonomic nervous system, etc.

When transmitting the request received by the request reception unit 110 to the nurse terminal 300, if the stress state of the nurse is high, the transmission unit 111 transmits the request received by the request reception unit 110 to the nurse terminal 300. request from being sent to the terminal 300. Since it is difficult to respond appropriately when stress is high, it is possible to prevent medical errors and discomfort to patients.

Further, when the stress state of the nurse is high, the transmitter 111 may transmit a message urging the nurse to take a break to the nurse terminal 300 of the nurse.

Furthermore, the statistics unit 113 may measure the stress state of the nurse when responding to a request from the acquisition unit. This makes it possible to collect statistics on the burden such as stress placed on nurses for each request, and it becomes possible to level out the burden by reviewing the division of duties among nurses.

In the above embodiment, a mode has been described in which the program is stored (installed) in the ROM 102 or the storage unit 104 in advance, but the present invention is not limited thereto. The program is recorded on recording media such as CD-ROM (Compact Disk Read Only Memory), DVD-ROM (Digital Versatile Disk Read Only Memory), and USB (Universal Serial Bus) memory. It may also be provided in a different format. Further, the program may be downloaded from an external device via the network N.

10 Information processing system 100 Server device 200 Patient terminal 300 Nurse terminal

Claims (8)

A request reception department that accepts requests from patient terminals,
a transmitting unit that transmits the request received by the request receiving unit to a nurse terminal;
an acceptance department that accepts the request from the nurse terminal;
an acquisition unit that acquires information regarding the stress state of nurses;
a statistics unit that collects statistics on the requests received by the request reception unit;
The statistics include the number of requests handled by each nurse, the time from acceptance of the request to acceptance, or the time from acceptance of the request to completion of the request,
An information processing device that measures a stress state of a nurse when responding to the request from the acquisition unit, and obtains statistics on the load for each request . The information processing apparatus according to claim 1, wherein the requests are classified into predetermined categories and displayed on a display unit of the patient terminal. The information processing apparatus according to claim 1 or 2, wherein the request received by the request reception unit is transmitted to the nurse terminal of a predetermined nurse for each request. 2. The acceptance unit notifies a predetermined nurse terminal if the acceptance is not accepted even after a predetermined time has elapsed since the request reception unit accepted the request. Information processing device. The information processing apparatus according to claim 1, wherein the acceptance unit returns acceptance to the patient terminal that accepted the request. The information processing device according to claim 1, wherein the acceptance unit accepts completion of the request from the nurse terminal. The transmitter includes :
The information processing apparatus according to claim 1, wherein when the stress state is a high stress state, the request is not transmitted to the nurse terminal of a nurse with high stress. computer,
A request reception department that accepts requests from patient terminals,
a transmitting unit that transmits the request received by the request receiving unit to a nurse terminal;
an acceptance department that accepts the request from the nurse terminal;
an acquisition unit that acquires information regarding the stress state of nurses;
a statistics department that takes statistics on the requests received by the request reception department;
and make it work,
The statistics include the number of requests handled by each nurse, the time from acceptance of the request to acceptance, or the time from acceptance of the request to completion of the request,
A program that executes a process of measuring the stress state of a nurse when responding to the request from the acquisition unit and obtaining statistics of the load for each request .