JP7420425B1 - information processing system - Google Patents

Abstract

[Problem] To reduce the effort on the part of business operators who use a system for managing posted information. An information processing system 10 of the present invention includes an acquisition unit 11 that acquires posted information corresponding to a store from a posting server 20 that collects posted information posted by users who have used the store, and an acquired post. It includes an output means 12 for displaying information on a display screen of an information processing terminal of a store operator who operates a store. Then, the output means 12 displays on the display screen a request display that can be selected when requesting the use of a service related to the operation of the store by the store business operator, and also displays a request display that can be selected when the store business operator selects the request display. , the information on the store operator registered in advance is transmitted to the provider of the service corresponding to the selected request display. [Selection diagram] Figure 2

Description

The present invention relates to an information processing system, an information processing method, and a program.

Websites on the Internet post information introducing products and services provided by businesses, as well as evaluation information including opinions and evaluation values posted by users who have used the products and services. . For example, evaluation information is published on websites such as search sites, reservation sites, word-of-mouth sites, survey sites, weblogs, and SNS (Social Networking Services).

While such evaluation information can be used as reference by general users considering the use of products and services, it is also extremely important for businesses providing products and services for future product development and service improvement. This information will be useful. For this reason, business operators collect and analyze user evaluation information. For example, Patent Document 1 describes an information processing system in which a business operator manages posted information, such as a business that operates a store collects and displays a list of posted information about stores posted on a posting site. .

Patent No. 6984938

On the other hand, when managing posted information as described above, it is necessary for the business operator to register for use of the posting site where the posted information is posted, which is a time-consuming process. There's a problem. Furthermore, for business operators, it can be troublesome not only when registering for a posting site but also when using a service used in connection with the operation of any business.

Therefore, an object of the present invention is to reduce the effort on the side of businesses that use systems that manage posted information.

An information processing system that is one form of the present invention includes:
an acquisition means for acquiring the posted information corresponding to the store from a posting server that collects the posted information posted by users who used the store;
an output means for displaying the acquired posted information on a display screen of an information processing terminal of a store operator that operates a store;
Equipped with
The output means displays on the display screen a request display that can be selected when requesting the use of a service related to the operation of a store by the store business operator, and also displays a request display that can be selected by the store business operator. transmitting information of the store operator registered in advance to the provider of the service corresponding to the selected request display;
The structure is as follows.

Further, an information processing method that is one form of the present invention includes:
Obtaining the posted information corresponding to the store from a posting server that collects posted information from users who used the store,
Displaying the acquired posted information on a display screen of an information processing terminal of a store operator that operates the store,
Furthermore, a request display that can be selected when requesting the use of a service related to the operation of a store by the store operator is displayed on the display screen, and when the request display is selected by the store operator, transmitting information on the store operator registered in advance to the provider of the service corresponding to the selected request display;
The structure is as follows.

Further, a program that is one form of the present invention is
Obtaining the posted information corresponding to the store from a posting server that collects posted information from users who used the store,
Displaying the acquired posted information on a display screen of an information processing terminal of a store operator that operates the store,
Furthermore, a request display that can be selected when requesting the use of a service related to the operation of a store by the store operator is displayed on the display screen, and when the request display is selected by the store operator, transmitting information on the store operator registered in advance to the provider of the service corresponding to the selected request display;
have a computer perform a process,
The structure is as follows.

By being configured as described above, the present invention can reduce the effort on the side of a business operator who uses a system for managing posted information.

1 is a diagram showing the overall configuration of an information processing system in Embodiment 1 of the present invention. 3 is a functional block diagram showing the configuration of the management server disclosed in FIG. 2. FIG. FIG. 3 is a diagram showing a state of processing by the management server disclosed in FIG. 2; FIG. 3 is a diagram showing a state of processing by the management server disclosed in FIG. 2; FIG. 3 is a diagram showing a state of processing by the management server disclosed in FIG. 2; FIG. 3 is a diagram showing a state of processing by the management server disclosed in FIG. 2; 3 is a flowchart showing the operation of the management server disclosed in FIG. 2. FIG.

<Embodiment 1>
A first embodiment of the present invention will be described with reference to FIGS. 1 to 7. 1 to 2 are diagrams for explaining the configuration of the information processing system, and FIGS. 3 to 7 are diagrams for explaining the processing operation of the information processing system.

[composition]
The information processing system according to the present invention is mainly for managing posted information posted on posting sites called so-called word-of-mouth sites. As shown in FIG. 1, the information processing system includes a management server 10, a posting site server 20, a poster terminal 30, a viewer terminal 40, and an administrator terminal 50, which are connected via a network N. It is composed of a product sales site server 60 and a service providing site server 70. Each configuration will be explained in detail below.

The posting site server 20 is an information processing device managed by a business that provides a service for publishing posted information, and has established a website called a posting site on the Internet. In this embodiment, on the posting site provided by the posting site server 20, for example, along with pages posting information on stores such as restaurants, posted information from the poster 31 who is a user of such stores is posted. Assume that the page is published. The posted information posted by the poster 31 and made public includes, for example, photographs (photographed images) of the inside of the store (target) and the food, textual information such as impressions about the service and food received at the store, and even , quantified evaluation information representing the evaluation of the store. Note that the posted information may further include other information, or may be only a part of the above information.

The posting site server 20 provides a posting acquisition service that allows business operators operating such stores to acquire posted information about stores, that is, a service that provides posted information about stores to store operators. There is. At this time, the posting site server 20 will provide the posting acquisition service to the store business that has applied to use the posting acquisition service. Specifically, as will be described later, the posting site server 20 receives an application from the administrator terminal 50 operated by the manager 51 of the store business to the management server 10 to request the use of the post acquisition service. , settings are made so that such store operators can obtain posted information. At this time, the posting site server 20, for example, starts accepting and posting posted information of stores operated by the store business operator, and accumulates posted information. The posting site server 20 then provides posting information of the store operated by the store operator to the administrator terminal 50 of the store operator via the posting site, or provides the posted information of the store operated by the store operator via the management server 10, which will be described later. provided.

Furthermore, in this embodiment, there are a plurality of posting site servers 20, each of which opens a different posting site. Therefore, posted information for the same store is posted and made public on each posting site established by each posting site server 20.

Note that the posted information handled by the posting site provided by the posting site server 20 is not limited to information about stores such as restaurants, but may be information about stores of any type of industry, such as products and services (target). It may also be posted information regarding. Furthermore, posted information is not limited to information regarding stores or products, and may be information regarding any object. Further, the posting site server 20 does not necessarily publish posted information by distinguishing each object such as by store or by product, but may publish posted information without distinguishing between objects, for example. , the posted information may be published separately for each poster 31. Furthermore, the posting site server 20 is not necessarily limited to publishing posted information on a website or the like. For example, the posting site server 20 may establish a survey site or a payment site, and only acquire and accumulate posted information from users.

The poster terminal 30 (user terminal) is an information processing terminal such as a smartphone or a laptop computer operated by a poster 31 who is a user using an object such as a store. The poster terminal 30 has a function of accessing a posting site on the Internet and posting posted information to the posting site when operated by the poster 31. For example, the poster terminal 30 may post a photo of the inside of the store taken by the poster 31 or a photo of the food served at the store as posting information, or the poster terminal 30 may post the store input by the poster 31 in multiple levels of numerical values. Post text information that expresses evaluated evaluation information and impressions as posted information.

The viewer terminal 40 is an information processing terminal such as a smartphone or a laptop computer operated by the viewer 41. The viewer terminal 40 has a function of accessing posting sites on the Internet and viewing posted information published on such posting sites when operated by the viewer 41. For example, the viewer terminal 40 may receive photos of the inside of the store and photos of the food served at the store posted by the poster 31, evaluation information that evaluates the store using multiple levels of numerical values, text information that expresses impressions in text, can be viewed.

The administrator terminal 50 is an information processing terminal operated by an administrator 51 who manages posted information of a store in a store business that operates a store. Then, the administrator terminal 50 accesses the management server 10, acquires the store's posted information from the posting site server 20 via the management server 10, and displays and analyzes the posted information, etc., as described later. Manage posted information for stores. Note that the administrator terminal 50 requests the posting site server 20 via the management server 10 to use a posting acquisition service that obtains store posting information provided by the posting site server 20, as will be described later. Post information can be obtained from. In addition, as will be described later, the administrator terminal 50 requests, via the management server 10, the use of services provided by providers who operate the product sales site server 60 and the service providing site server 70. The service becomes available.

The product sales site server 60 and the service providing site server 70 provide websites operated by providers who sell various products and provide various services. In particular, in this embodiment, the services provided by the providers who operate the product sales site server 60 and the service providing site server 70 are services that can be used by store operators in connection with the operation of their stores. Let's assume that it is. As an example, the services provided by the provider include a service that sells products such as equipment used in stores, a recruitment service that recruits store employees, a dispatch service that dispatches store employees, and a store customer service manual. Consulting services to create and provide management advice; operational support services to provide store interior construction, design, and BGM; system services to provide and develop information processing systems for use in stores; These include delivery services that support the delivery of food and drinks and other offerings. Note that the post acquisition service provided by the posting site provider described above is also one of the services that store operators can use in connection with store operations. However, the services provided by the provider are not limited to those described above, and any service may be provided.

The management server 10 is composed of one or more information processing devices including a computing device and a storage device. The management server 10 includes an acquisition section 11 and an output section 12, as shown in FIG. Each function of the acquisition unit 11 and the output unit 12 can be realized by the arithmetic device executing a program stored in the storage device for realizing each function. The management server 10 also includes a setting information storage section 16, a posted information storage section 17, and a service information storage section 18. The setting information storage section 16, posted information storage section 17, and service information storage section 18 are configured by storage devices. Each configuration will be explained in detail below.

The acquisition unit 11 (acquisition means) accesses each posting site server 20, acquires posted information published on each posting site, and stores it in the posted information storage unit 17. At this time, the acquisition unit 11 distinguishes each store, acquires posted information regarding the store from each posting site server 20, and stores it in the posted information storage unit 17. For example, access information to each posting site server 20 for each store is stored in advance in the setting information storage unit 16, and the acquisition unit 11 acquires posted information of a specific store of each posting site server 20 based on the access information. to obtain the relevant posted information. In this way, the acquisition unit 11 acquires posted information corresponding to a specific store posted on a plurality of posting sites.

Note that in the setting information storage unit 16, for example, a plurality of stores operated by the same store operator or store operators forming a group may be registered in association to form a store group. . In that case, the acquisition unit 11 acquires posted information corresponding to each of the plurality of specific stores forming the store group from each posting site server 20, and aggregates the acquired posted information into the plurality of specific store groups. The posted information is stored in the posted information storage section 17.

Here, the acquisition of posted information by the above-mentioned acquisition unit 11 is carried out by the store operator requesting and applying in advance to the posting site server 20 to use a posting acquisition service for acquiring posted information of the store, and the posting site server 20 side This is performed when settings such as the settings in , and the above-mentioned registration of access information on the management server 10 side have been completed. At this time, a request to use the post acquisition service is made via the management server 10 by the store operator's manager terminal 50 accessing the management server 10. Note that the request to use the post acquisition service will be described later.

The output unit 12 outputs posted information corresponding to a specific store acquired from the plurality of posting site servers 20 as described above so as to be displayed on the display screen of the administrator terminal 50. At this time, if there is a plurality of pieces of posted information corresponding to a specific store acquired from a plurality of posting site servers 20, the output unit 12 outputs a list of these pieces of posted information all at once. . Furthermore, when a plurality of specific stores are associated and registered to form a store group as described above, the output unit 12 collectively lists posted information corresponding to each of the plurality of specific stores. Output for display. Note that the output unit 12 displays posted information in association with information such as a store name that specifies the store where the posted information has been posted, and information such as a posting site name that specifies the posting site.

As an example, as shown in FIG. 3, the output unit 12 displays a list of evaluation information and text information as posted information posted on a plurality of posting sites. In the example of FIG. 3, "AAA store" and "BBB store" are associated as group stores, and the output unit 12 outputs "posting site A" and "posting site A list of evaluation information and character information as posted information posted on multiple posting sites such as "B" is displayed. In FIG. 3, "stars" are evaluation information, and the evaluation value is quantified by the number of stars, and the larger the number, the higher the evaluation of the store. Further, in FIG. 3, "○○ was delicious" and "XXXXXXXX" are text information such as impressions about the store.

Note that the output unit 12 may output the posted information to the administrator terminal 50 so as to display it in any display format. For example, the output unit 12 may display a list of posted information that includes all of photos, evaluation information, and text information, or display a list of posted information that includes one or a combination of two of photos, evaluation information, and text information. You may. Further, the output unit 12 may output a list display of posted information corresponding to each store.

Further, the output unit 12 displays on the display screen of the administrator terminal 50 a "use request display (request display)" that can be selected when requesting the use of various services available to the store operator. For example, as shown in FIG. 3, the output unit 12 displays a link with a name such as "Service List" on the display screen displaying posted information, and when the "Service List" link is selected, , as shown in FIG. 4, a "use request display" for each service is displayed as a list of available services. For example, a service for which a "use request display" is displayed is a post acquisition service provided by the posting site server 20, and a use request display is displayed for each posting site server 20. In the example of FIG. 4, requests to use the post acquisition service for each of a plurality of posting site servers 20 such as "posting site C," "posting site D," and "posting site E" are displayed.

Further, the output unit 12 displays a request to use a service other than the post acquisition service on the display screen of the administrator terminal 50. For example, as illustrated in FIG. " is displayed. These services are, for example, services provided by a provider operating the above-mentioned product sales site server 60 and service providing site server 70. Then, the service provider side can grant benefits to the store operator of the administrator terminal 50 who has made a usage request via the management server 10. For example, the service provider side provides benefits such as free shipping on purchased products and discounts on costs to store operators who request and apply for the use of product sales services and recruitment services via the management server 10. can do.

Here, information on each service for which the "use request display" is displayed is stored in the service information storage unit 18 of the management server 10. Specifically, service information includes the service name, service content, details of benefits that store operators using the service can receive from the provider, provider's location, provider's organizational information, and provider's information. Contact information, information notification destination for the provider, etc. are stored. At this time, multiple types of benefits may be set for one service, and examples of benefits include "initial cost 0 yen", "monthly cost 10% off", "○○ function free for the first time", There are contents such as. In addition, the notification destination of the provider is the notification destination of the store operator making the usage request, as described later, such as an e-mail address that can be received by the person in charge of the provider, an SNS address, etc. It is.

Furthermore, information on each service stored in the service information storage unit 18 described above is associated with information indicating whether or not the store operator uses the service. For example, as described below, for a service that has been requested by a store operator and the settings for use have been completed, the service information will include the corresponding "store operator" and "registered" information. Information indicating that the On the other hand, information about a service that is not used by a store operator is associated with the corresponding "store operator" and information indicating that the service is not used, such as "unregistered." At this time, "registered" and "unregistered" information for service information is associated with the store operator's administrator terminal 50 or based on information notified to the management server 10 from each service provider. It is associated by the management server 10 concerned.

Then, when the "use request display" of the service displayed on the display screen of the administrator terminal 50 is selected on the administrator terminal 50, the output unit 12 outputs information registered about the provider of the selected service. Information regarding the store operator of the selected administrator terminal 50 is transmitted to the notification destination (such as the e-mail address of the person in charge). At this time, the store business information is stored in the setting information storage section 16, and includes the store name, store location, and information on the person in charge (name, contact information (email address, telephone number, etc.)). This allows service providers to obtain information about store operators who have requested the use of their services, and by later communicating with the store operator, they can enable the store operator to use the service. A contract can be concluded. Note that if the store operator operates multiple stores, a request to use the service can be made for each store.

Here, an example of the process performed by the output unit 12 when, for example, "use request display" of the service displayed on the display screen of the administrator terminal 50 is selected on the administrator terminal 50 will be described. First, in FIG. 4, when "Use request display" of the service of "Posting site C" is selected, the output unit 12 sends the selected store to the notification destination of the service provider of "Posting site C". Send company information. At this time, if benefits for using "posting site C" are displayed and registered, information on the store operator as well as information on such benefits is transmitted to the notification destination of the service provider. Note that when "posting site C" is selected, the output unit 12 may further display information registered regarding "posting site C". For example, as shown in FIG. 5, the output unit 12 may display a service name such as a posting site name, a description of the content of the service, and the content of a plurality of benefits. At this time, in the example of FIG. 5, since a plurality of different benefits are set for the service of one posting site, a "use request display" for each benefit is displayed on the display screen of the administrator terminal 50. . As an example, in Figure 5, "Usage request display" corresponding to a plurality of different benefits, such as "Initial cost 0 yen", "Monthly cost 10% OFF", "XX function free for the first time", etc., is shown. indicate. Then, when the "Use request display" corresponding to any benefit of "Posting site C" is selected on the administrator terminal 50, the output unit 12 outputs information about the selected benefit to the store operator. The information is sent to the notification destination of the provider of "posting site C".

Here, when displaying the "usage request display" of the service as shown in FIG. 4, the output unit 12 may further display the "use request display" of the service extracted according to the store operator. . Specifically, the output unit 12 outputs information such as the content of the service stored in the service information storage unit 18 based on the posted information for the store acquired by the store operator and stored in the posted information storage unit 17. , extract the services related to the posted information, and display the "usage request display" of the extracted services. For example, the output unit 12 analyzes character information included in posted information, extracts services with content related to frequently appearing keywords, and displays a "use request display" for such services. As an example, if it is thought that there is a problem with store staff based on the analysis result of text information, services such as human resources training, human resources recruitment, human resources dispatch, etc. are extracted. Furthermore, if the analysis results indicate that there is a problem with the atmosphere of the store, services such as store design and BGM are extracted. Additionally, if the analysis results indicate that there are issues with store reservations and accounting, services such as reservation systems and payment systems are extracted.

Furthermore, the output unit 12 may extract a service based on other information related to posted information and display a "use request display" of the extracted service. For example, the output unit 12 may extract services based on evaluation information included in posted information. For example, if the evaluation value included in the posted information is lower than a set standard, a service that provides consulting such as guidance to the store is extracted. Further, as an example, as described above, if text information is analyzed and posted information that includes a specific keyword has a low evaluation value, services related to the keyword are extracted. Further, for example, the output unit 12 may extract services based on the number of posted information. For example, if the number of posted information decreases over time or is less than a threshold, services of unused posting sites, advertising services, etc. may be extracted.

Further, the output unit 12 may extract services based on store business information stored in the setting information storage unit 16. For example, based on the industry type and number of stores operated by a store operator, posting site services and consulting services appropriate for the industry type and store size are extracted. Further, as an example, based on the address of a store of a store operator, delivery services that deliver food and drinks and other supplies at the address may be extracted.

In addition, as described above, the management server 10 uses the "registered" or "unregistered" information for each service registered in the service information storage unit 18 to determine whether each service is used at each store operated by the store operator. Service can be recognized. For this reason, the output unit 12 displays store identification information such as store name and store information such as address for each store operated by the store operator on the display screen of the administrator terminal 50, and also displays on the display screen of the administrator terminal 50, The service name (service identification information) of a service used by such a store and the service name of a service that is not used but available can be displayed in a distinguished manner. For example, in the example shown in Figure 6, as store information for "AAA store," the posting site whose service is already used and "registered" is listed in the column of "cooperated site" that indicates the information that it is being used. The site name (Posting site A, B) of the posting site that is an "unregistered" service that is not yet used is displayed in the column of "Unaffiliated site" indicating that it is not used. ,D) are displayed. In addition, in the column of "Unlinked sites", "Link" is displayed, which instructs to display "Usage request display" for services that are not used, and when such display is selected, the screen shown in Figure 4 As shown in FIG. Note that the above-mentioned "services being used" and "services not being used" may be distinguished and displayed using any display method.

[motion]
Next, the operation of the above-mentioned information processing system, particularly the operation of the management server 10, will be explained mainly with reference to the flowchart of FIG.

First, in the plurality of posting site servers 20, posted information regarding the store is posted by the poster 31 and made public to the respective posting sites, and can be viewed from the viewer terminal 40 of the viewer 41.

If the application for use has been completed by the store operator and there is a posting site that is set for use by the store, the management server 10 periodically or at any timing updates each posting site server 20. Post information published on each posting site is acquired from (step S1). Then, the management server 10 stores the posted information acquired from the plurality of posting site servers 20 for each store or for each store group.

Then, the management server 10 outputs the posted information to be displayed on the administrator terminal 50 in response to an instruction from the administrator terminal 50 (step S2). For example, as shown in FIG. 3, the management server 10 outputs to the administrator terminal 50 a list of evaluation information and text information of the posted information, or posts corresponding to the associated store group. Output the information to display a list of photos.

In addition, when the management server 10 is requested to display a list of services from the administrator terminal 50 (Yes in step S3), the management server 10 displays a list of services that can be used to request the use of various services available to store operators. "Request Display" is displayed (step S4). For example, as shown in FIG. Display a list of "Display". Furthermore, as shown in FIG. 5, the management server 10 may display usage requests for each of a plurality of benefits for one posting site.

In addition, at this time, the management server 10 extracts services that may be necessary for each store of the store operator based on the information of the store operator and the posted information for the store, and the management server 10 extracts the services that may be needed for each store of the store operator, ” may be displayed. In addition, as shown in FIG. 6, when displaying information about a store operated by a store operator, the management server 10 also displays service names of services used by the store and services that are not used but are available. The service name of the service may be displayed separately.

Then, when the "use request display" of the service displayed on the display screen of the administrator terminal 50 is selected on the administrator terminal 50 (Yes in step S5), the management server 10 provides the selected service. The store operator information is transmitted to the person (step S6). Then, the service provider can obtain information about the store operator requesting the use of the service, and can then contact and conclude a contract with the store operator regarding the use of the service.

As described above, according to the present embodiment, a store business operator can easily request the use of services related to the operation of the store. In addition, services that may be needed by store operators are extracted from store operator information and posted information, and a request display is displayed, encouraging store operators to use the services and improving store management. can be achieved.

Although the present invention has been described above with reference to the above-described embodiments, the present invention is not limited to the above-described embodiments. The configuration and details of the present invention can be modified in various ways within the scope of the present invention by those skilled in the art. Further, at least one or more of the functions of the management server 10 described above may be executed by an information processing device installed and connected to any location on the network, that is, executed by so-called cloud computing. may be done.

Note that the programs described above can be stored and provided to a computer using various types of non-transitory computer readable media. Non-transitory computer-readable media includes various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROMs (Read Only Memory), CD-Rs, CD-R/W, semiconductor memory (for example, mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (Random Access Memory)). The program may also be provided to the computer on various types of transitory computer readable media. Examples of transitory computer-readable media include electrical signals, optical signals, and electromagnetic waves. The temporary computer-readable medium can provide the program to the computer via wired communication channels, such as electrical wires and fiber optics, or wireless communication channels.

<Additional notes>
Part or all of the above embodiments may also be described as in the following additional notes. Hereinafter, the outline of the configuration of the information processing system, information processing method, and program according to the present invention will be explained. However, the present invention is not limited to the following configuration.
(Additional note 1)
an acquisition means for acquiring the posted information corresponding to the store from a posting server that collects the posted information posted by users who used the store;
an output means for displaying the acquired posted information on a display screen of an information processing terminal of a store operator that operates a store;
Equipped with
The output means displays on the display screen a request display that can be selected when requesting the use of a service related to the operation of a store by the store business operator, and also displays a request display that can be selected by the store business operator. transmitting information of the store operator registered in advance to the provider of the service corresponding to the selected request display;
Information processing system.
(Additional note 2)
The information processing system described in Appendix 1,
The output means displays, on the display screen, the request display corresponding to each of the plurality of services respectively provided by the plurality of providers.
Information processing system.
(Additional note 3)
The information processing system described in Appendix 2,
The output means displays service identification information identifying the service that is not used by the store operator on the display screen together with information indicating that the service is not used.
Information processing system.
(Additional note 4)
The information processing system described in Appendix 3,
When the output means receives an instruction to display the request display for the service that is not used when the service identification information of the service that is not used by the store operator is displayed, displaying the request display for the service that has not been requested on the display screen;
Information processing system.
(Appendix 5)
The information processing system according to appendix 3 or 4,
The output means displays the service identification information of the service being used by the store operator on the display screen together with information indicating that the service is being used.
Information processing system.
(Appendix 6)
The information processing system according to any one of Supplementary Notes 1 to 5,
The output means extracts the service based on the acquired posted information and displays the request display for the extracted service on the display screen.
Information processing system.
(Appendix 7)
The information processing system described in Appendix 6,
The output means extracts the service based on character information included in the posted information, and displays the request display for the extracted service on the display screen.
Information processing system.
(Appendix 8)
The information processing system according to appendix 6 or 7,
The output means extracts the service based on evaluation information included in the posted information, and displays the request display for the extracted service on the display screen.
Information processing system.
(Appendix 9)
The information processing system according to any one of Supplementary Notes 6 to 8,
The output means extracts the service based on information of the store operator registered in advance, and displays the request display for the extracted service on the display screen.
Information processing system.
(Appendix 10)
The information processing system according to any one of Supplementary Notes 1 to 9,
The output means displays information indicating benefits that are set for the service and that the store operator can receive from the provider, together with the request display, and when the request display is selected by the store operator. , transmitting information on the store operator together with information on the benefit to the provider;
Information processing system.
(Appendix 11)
The information processing system according to appendix 10,
The output means displays the request display corresponding to each of the plurality of benefits set for one of the services, and when the request display is selected by the store operator, the selected transmitting information on the store operator together with information on the benefit corresponding to the request display to the provider;
Information processing system.
(Appendix 12)
Obtain the posted information corresponding to the store from a posting server that collects posted information from users who used the store,
Displaying the acquired posted information on a display screen of an information processing terminal of a store operator that operates the store,
Furthermore, a request display that can be selected when requesting the use of a service related to the operation of a store by the store operator is displayed on the display screen, and when the request display is selected by the store operator, transmitting information on the store operator registered in advance to the provider of the service corresponding to the selected request display;
Information processing method.
(Appendix 13)
Obtain the posted information corresponding to the store from a posting server that collects posted information from users who used the store,
Displaying the acquired posted information on a display screen of an information processing terminal of a store operator that operates the store,
Furthermore, a request display that can be selected when requesting the use of a service related to the operation of a store by the store operator is displayed on the display screen, and when the request display is selected by the store operator, transmitting information on the store operator registered in advance to the provider of the service corresponding to the selected request display;
A program that causes a computer to perform a process.

10 Management server 11 Acquisition unit 12 Output unit 16 Setting information storage unit 17 Posted information storage unit 18 Service information storage unit 20 Posting site server 30 Poster terminal 31 Poster 40 Viewer terminal 41 Viewer 50 Administrator terminal 51 Administrator 60 Product sales site server 70 Service provision site server

Claims (11)

an acquisition means for acquiring the posted information corresponding to the store from a posting server that collects the posted information posted by users who used the store;
an output means for displaying the acquired posted information on a display screen of an information processing terminal of a store operator that operates a store;
Equipped with
The output means displays on the display screen a request display that can be selected when requesting the use of a service that allows the posted information posted by the user corresponding to the store of the store operator to be obtained from the posting server. When doing so, searching the stored service information based on the acquired posted information, extracting the service related to the posted information, and displaying the request display for the extracted service on the display screen. do,
Information processing system. The information processing system according to claim 1,
When the request display is selected by the store operator , the output means transmits information of the store operator registered in advance to a provider of the service corresponding to the selected request display. Send,
Information processing system. The information processing system according to claim 1,
The output means displays on the display screen the request display that can be selected when requesting the use of a service for selling products used at the store of the store operator.
Information processing system. The information processing system according to claim 1,
The output means displays on the display screen the request display that can be selected when requesting the use of a service for recruiting employees for a store of the store operator.
Information processing system. The information processing system according to claim 1,
The output means displays on the display screen the request display that can be selected when requesting the use of a service for dispatching employees to a store of the store operator.
Information processing system. The information processing system according to claim 1,
The output means displays on the display screen the request display that can be selected when requesting the use of a service that provides advice for the operation of a store of the store business operator.
Information processing system. The information processing system according to claim 1 ,
The output means searches for information on the service based on the text information included in the posted information, extracts the service related to the text information, and displays the request display for the extracted service on the display screen. do,
Information processing system. The information processing system according to claim 7,
The output means extracts the service related to the text information based on the numeric evaluation information representing the evaluation of the store included in the posted information and the text information included in the posted information. displaying the request display for the service on the display screen;
Information processing system. The information processing system according to claim 8,
When the evaluation information included in the posted information is lower than a preset standard, the output means extracts the service related to the character information included in the posted information, and extracts the service related to the character information included in the posted information, and displaying a request display on the display screen;
Information processing system. The information processing device
Obtaining the posted information corresponding to the store from a posting server that collects posted information from users who used the store,
Displaying the acquired posted information on a display screen of an information processing terminal of a store operator that operates the store,
Further, when displaying on the display screen a request display that can be selected when requesting the use of a service that allows the posted information posted by the user corresponding to the store of the store operator to be obtained from the posting server; , searching information on the service stored based on the acquired posted information, extracting the service related to the posted information, and displaying the request display for the extracted service on the display screen;
Information processing method. Obtaining the posted information corresponding to the store from a posting server that collects posted information from users who used the store,
Displaying the acquired posted information on a display screen of an information processing terminal of a store operator that operates the store,
Further, when displaying on the display screen a request display that can be selected when requesting the use of a service that allows the posted information posted by the user corresponding to the store by the store operator to be obtained from the posting server; , searching information on the service stored based on the acquired posted information, extracting the service related to the posted information, and displaying the request display for the extracted service on the display screen;
A program that causes a computer to perform a process.

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