JP7400864B2 - Content selection device, content selection method and program - Google Patents

Description

The present invention relates to a content selection device, a content selection method, and a program.

When a situation that requires the dispatch of an ambulance occurs, it is preferable that appropriate treatment be given to the patient who caused the request even before the emergency services arrive at the scene. Therefore, in such cases, the commander of the emergency command center and the members of the emergency team will give verbal instructions to the caller who requested the dispatch of an ambulance, such as first aid treatment and cardiopulmonary resuscitation, over the telephone. may be done.

Additionally, Patent Document 1 describes a first aid response system that makes it possible to easily obtain information on first aid for victims of accidents or disasters at sites where it takes a considerable amount of time for an ambulance or the like to arrive. has been done.

Japanese Patent Application Publication No. 2002-290626

When an ambulance is requested, first aid including first aid and cardiopulmonary resuscitation is preferably performed appropriately in order to improve the patient's prognosis. On the other hand, whistleblowers may generally be unfamiliar with these procedures. That is, in order to ensure that the above-mentioned emergency treatment is performed on a patient, a technology is desired that can provide appropriate information to a caller, compared to the technology described in Patent Document 1.

The present invention has been made to solve the above problems, and its main purpose is to provide a content selection device and the like that can provide appropriate information to a whistleblower.

A content selection device according to an aspect of the present invention includes an acquisition unit that acquires information indicating the condition of a patient who is the subject of an emergency request, and content to be transmitted to a caller who made an emergency request based on the patient's condition. and an output means for outputting the selected content candidates.

A content selection method in one aspect of the present invention acquires information indicating the condition of a patient who is the subject of an emergency request, and selects content candidates to be sent to the caller who made the emergency request based on the patient's condition. Select the content and output the selected content candidates.

A program according to one aspect of the present invention includes processing for a computer to acquire information indicating the condition of a patient who is the subject of an emergency request, and content to be sent to a caller who has made an emergency request based on the patient's condition. and a process of outputting the selected content candidates.

According to the present invention, it is possible to provide a content selection device that can provide appropriate information to a reporter.

FIG. 1 is a diagram showing the configuration of a content selection device according to a first embodiment of the present invention. FIG. 3 is a diagram illustrating an example in which the content selection device operates as an element of a fire service command system. FIG. 3 is a diagram showing a list of contents and their condition tags selected by a selection unit of the content selection device. FIG. 2 is a diagram showing a configuration in a case where the content selection device according to the first embodiment of the present invention includes a learned model. FIG. 2 is a diagram showing a configuration in a case where the content selection device according to the first embodiment of the present invention includes a learned model and a learning section. It is a figure which shows the example of a screen when the output by a content selection apparatus is displayed in a fire department command system. It is a flowchart showing the operation of the content selection device in the first embodiment of the present invention. FIG. 3 is a diagram showing the configuration of a content selection device according to a second embodiment of the present invention. It is a figure showing the composition of the content selection device in a 3rd embodiment of the present invention. It is a figure showing the composition of the content selection device in a 4th embodiment of the present invention. FIG. 1 is a diagram illustrating an example of an information processing device that implements a content selection device and a fire service command system in an embodiment of the present invention.

Embodiments of the present invention will be described with reference to the accompanying drawings. In each embodiment of the invention, each component of each device or system represents a functional unit block. A part or all of each component of each device or system is realized by an arbitrary combination of an information processing device 500 and a program as shown in FIG. 11, for example. Information processing device 500 includes the following configuration, as an example.

・CPU (Central Processing Unit) 501
・ROM (Read Only Memory) 502
・RAM (Random Access Memory) 503
・Program 504 loaded into RAM 503
- Storage device 505 that stores the program 504
- A drive device 507 that reads and writes from the recording medium 506
- Communication interface 508 connected to communication network 509
- Input/output interface 510 for inputting and outputting data
・Bus 511 connecting each component
Each component of each device in each embodiment is realized by the CPU 501 acquiring and executing a program 504 that realizes these functions. A program 504 that realizes the functions of each component of each device is stored, for example, in advance in the storage device 505 or RAM 503, and is read out by the CPU 501 as necessary. Note that the program 504 may be supplied to the CPU 501 via the communication network 509, or may be stored in the recording medium 506 in advance, and the drive device 507 may read the program and supply it to the CPU 501.

There are various variations in how each device is implemented. For example, each device may be realized by an arbitrary combination of a separate information processing device 500 and a program for each component. Further, a plurality of components included in each device may be realized by an arbitrary combination of one information processing device 500 and a program.

(First embodiment)
First, a first embodiment of the present invention will be described. FIG. 1 is a diagram showing a content selection device according to a first embodiment of the present invention.

As shown in FIG. 1, the content selection device 100 according to the first embodiment of the present invention includes an acquisition section 110, a selection section 120, and an output section 130. The acquisition unit 110 acquires information indicating the condition of the patient who is the subject of the emergency request. The selection unit 120 selects content candidates to be sent to the caller who made the emergency request, based on the patient's condition. The output unit 130 outputs the selected content candidates.

Furthermore, a content storage section 121 may be connected to the content selection device 100, as shown in FIG. The content storage unit 121 stores content to be sent to the reporter. The content storage unit 121 is realized, for example, by any storage means. Note that, for example, the content selection device 100 selects, in addition to the content stored in the content storage unit 121, content stored in an external storage device connected via a communication network as content candidates to be transmitted. You may.

It is mainly assumed that the content selection device shown in each of the following embodiments including this embodiment is used as an element of a firefighting command system. That is, the content selection device is used in conjunction with a fire department command system. Further, the content selection device may be built integrally with the fire department command system and operate while sharing various information such as patient conditions and ambulance dispatch status.

A fire command system is placed in a facility that commands the operation of fire brigade and emergency services, such as a fire command center set up in a local government. In the following example, it is assumed that the fire command system includes the necessary mechanisms for commanding the operation of fire brigade and emergency services. The mechanisms required to command the operation of fire and ambulance teams include, for example, receiving requests for dispatch of fire engines and ambulances, commanding the dispatch of fire engines and ambulances, and understanding the dispatch status of fire engines and ambulances. Contains mechanisms for doing so.

Using the example shown in FIG. 2, an overview of one operation example in which the content selection device 100 operates as an element of a fire service command system will be described.

First, as shown in (1) of FIG. 2, it is assumed that a request for the dispatch of an ambulance (hereinafter referred to as an "emergency request") is made.

When an emergency request is made, at the fire department command center, the commander collects necessary information from the caller who made the emergency request via the fire department command system 10. The commander then instructs the dispatch of an ambulance according to the collected information. Further, as shown in (2) of FIG. 2, the fire department command system obtains the telephone number of the caller who made the emergency request.

In this case, in response to the emergency request, the content selection device 100 acquires information on the patient targeted by the emergency request via the fire department command system 10. Then, the content selection device 100 selects content candidates to be transmitted to the informer based on the patient's condition.

In each of the following embodiments, the content is information representing a treatment to be performed on a patient who is the subject of an emergency request. The format of the content is, for example, an arbitrary image or video format, but is not particularly limited. The content may include character information. Further, in each of the following embodiments, it is assumed that a plurality of contents are prepared in advance in accordance with various conditions of patients targeted for emergency requests.

The content selected by the content selection device 100 is mainly content related to specific treatment to be performed on each patient, depending on the condition of the patient who is the subject of an individual emergency request. When a content candidate is selected, the content selection device 100 outputs the content candidate to, for example, a display included in the fire service command system 10.

When the content candidates are displayed on the display of the firefighting command system, as shown in (3) of FIG. 2, the commander decides which content is considered appropriate from among the content candidates. The commander then instructs to send the content to the informer. The determined content is sent to the SMS (Short Message Service)-GW (Gateway) 12 together with the informant's telephone number, as shown in (4) of FIG. 2, for example. The SMS-GW 12 then issues an SMS transmission request, as shown in (5) of FIG. That is, as shown in (6) of FIG. 2, the content (or the identifier that specifies the content, such as the URL (Uniform Resource Locator) of the content) is transmitted to the whistleblower terminal owned by the whistleblower via a general communication network. 21.

By sending the content to the caller who made the emergency request, the caller will be able to accurately perform treatments such as stopping bleeding, opening the airway, and performing cardiopulmonary resuscitation on the patient targeted for the emergency request. . As a result, it is expected that the prognosis of the patient, that is, the survival rate of the patient and the presence or absence of sequelae, will be improved.

Next, each component of the content selection device 100 will be explained.

As described above, the acquisition unit 110 acquires information indicating the condition of the patient who is the subject of the emergency request.

For example, the acquisition unit 110 acquires information indicating the patient's condition reported by a caller and received by the fire department command system. The information received by the fire command system includes, for example, information including text information that the commander of the fire command center heard from the caller and input into the fire command system, and information that is recorded by voice recognition of the call from the caller. Contains the information obtained. Further, the information received by the fire command system may include on-site photos and videos taken by the caller. The information received from the caller by the fire department command system is not limited to these, and may be other information as long as it indicates the patient's condition. That is, the acquisition unit 110 acquires information related to a patient's condition that is collected by a commander from a caller in a general emergency request.

The information indicating the patient's condition includes, for example, the patient's age, gender, medical history, patient's symptoms and affected area, patient's location, or the cause of the emergency request. However, the information acquired by the acquisition unit 110 is not limited to these, and is not particularly limited as long as it is information indicating the patient's condition. Further, the format of the information acquired by the acquisition unit 110 is not particularly limited. The format of the information acquired by the acquisition unit 110 may be, for example, text information or image information.

Furthermore, the patient's location is information indicating the location of the patient targeted for the emergency request and the surrounding situation. The patient's location may be represented by the patient's address if the patient is at home. Furthermore, if a patient requests an emergency while out of the house, the patient's location may be represented by a facility near the patient, a road where the patient is located, or the like. The patient's location may be specified by latitude and longitude. The patient's location may include information indicating the specific condition of the patient at the location, such as lying on the roadway or lying on a chair.

The cause that led to the emergency request indicates an event, etc. that caused the patient to require an emergency request. The events that lead to the emergency request include, for example, the distinction between an accident and a sudden illness. Additionally, if the event is an accident, the type of accident, etc. is included.

Further, if an emergency request was made for a patient in the past and the patient was transported by an ambulance, the acquisition unit 110 may acquire a record of the patient being transported. In this case, the acquisition unit 110 may acquire transportation record data stored in the fire department command system as a record of when the patient was transported.

The acquisition unit 110 is not limited to the information received from the caller received by the fire department command system, but may also acquire information indicating the patient's condition obtained by other means.

The selection unit 120 selects content candidates to be transmitted to the caller who made the emergency request, based on the patient's condition indicated by the information acquired by the acquisition unit 110.

The content candidates are stored in advance in the content storage unit 121, for example, as described above. In this case, the content storage unit 121 stores a database regarding a plurality of contents that are candidates for content to be transmitted to the reporter.

FIG. 3 shows an example of a list of contents stored in the database. Each piece of content is tagged with the content type and condition tag. Further, each content is given an ID (Identifier) that identifies the content.

The type of content indicates the format of the content, such as whether the content is a still image or a moving image. The type of content may be a map showing the location of equipment such as an AED, as shown in "Nearby AED (Automated External Defibrillator) Guide" in FIG. The type of content is not limited to the example described above, and may be other types of content.

The condition tag indicates the conditions under which each piece of content should be distributed. Condition tags are defined for each piece of content depending on the condition of the patient who is the subject of the emergency request.

In the example shown in Figure 3, the condition tags include the type of accident that required an emergency call, the patient's condition, the patient's symptoms, the affected area where the symptoms are occurring, the location where the above-mentioned accident occurred, and the patient. It is determined according to the person's age, gender, and past medical history. Further, condition tags may be determined according to other factors different from those shown in FIG. 3.

In the example shown in FIG. 3, each item of the condition tag will be explained below. The accident type item is a tag indicating the relationship with the event that caused the emergency request. Accident types include traffic accidents, fire accidents, emergency CPA (cardio-pulmonary arrest) indicating that the patient is in cardiopulmonary arrest, water accidents, and sudden illnesses. In FIG. 3, for example, the content with ID "0001" is one of the content candidates to be transmitted when an emergency request is made due to a traffic accident.

Moreover, the item ``symptom 1'' or ``symptom 2'' is a tag indicating a relationship with the symptoms of the patient who is the subject of the emergency request. Symptoms include absenteeism, unconsciousness, burns, difficulty breathing, cardiopulmonary arrest, trauma, seizures, and drowning. If the content can correspond to multiple symptoms, the content may be tagged with two or more symptoms. In FIG. 3, for example, the content with ID "0001" indicates that it is a content candidate to be transmitted when the patient's symptoms include "bleeding" or "injury".

Furthermore, the item ``affected area 1'' or ``affected area 2'' is a tag indicating the relationship with the area of the symptom occurring in the patient targeted for the emergency request. Affected areas include, by way of example, the head, hands, feet, and whole body. For content that has little relation to a specific affected area, a tag for this item does not need to be specifically defined.

The occurrence location item is a tag indicating the relationship between the event targeted for the emergency request and the related location. The generated items include roads and "GPS acquisition" indicating that position information can be acquired using GPS (Global Positioning System). For content that can be transmitted regardless of the location where it occurs, there is no need to specify a tag for this item.

The age or gender item is a tag that indicates the relationship with the age or gender of the patient who is the subject of the emergency request. Condition tags for these items are assigned, for example, when the content is targeted at patients of a specific age group or gender. Further, the past medical history item is a tag indicating the relationship with the medical history of the patient who is the subject of the emergency request. A condition tag for this item is added, for example, when the content targets patients with a medical history.

Note that, as shown in FIG. 3, the number of condition tags added to each content is not particularly limited. In each piece of content, condition tags may not be added to all items. In other words, a condition tag related to each content may be assigned to each content.

Further, the condition tag is not limited to the example shown in FIG. 3. That is, items with different condition tags may be included compared to the example shown in FIG. 3 . Furthermore, a condition tag different from the example shown in FIG. 3 may be assigned to each condition tag item.

When the content is prepared in the format shown in FIG. Select content candidates.

As an example, the selection unit 120 selects content candidates to be transmitted based on keywords and condition tags determined according to the information acquired by the acquisition unit 110.

In this case, the selection unit 120 first extracts keywords from the information indicating the patient's condition acquired by the acquisition unit 110. The keyword is extracted, for example, by searching whether a phrase determined according to a condition tag or the like is included in the information acquired by the acquisition unit 110. Alternatively, the acquisition unit 110 may acquire the keyword specified by the commander, and the selection unit 120 may use the acquired keyword to select content candidates. Then, the selection unit 120 selects content candidates by comparing the extracted keywords with condition tags set for the content.

Further, in a case where the content of the question that the commander asks the informant is formatted, the selection unit 120 may select content candidates according to the content obtained as an answer in the format. In addition, the selection unit 120 may select content candidates based on past transport records of the patient who is the subject of the emergency request. In this case, the "history" item of the condition tag mentioned above is referred to as appropriate.

Further, the selection unit 120 may select content candidates using a machine learning method. For example, the selection unit 120 may select content candidates using a learned model that outputs content candidates based on information obtained from a caller when making an emergency request. FIG. 4 is a diagram illustrating an example of the configuration of the content selection device 100 in a case where the selection unit 120 has a learned model 122 and uses the learned model 122 to select content candidates.

The learned model 122 is generated based on past cases of emergency requests. As an example, the trained model 122 uses the relationship between the information obtained from the caller at the time of an emergency request and the content related to the treatment performed on the patient targeted for the emergency request as training data. Generated by learning. Further, when generating the trained model 122, the result of whether the treatment performed on the patient was appropriate or not may be used.

As an example of a past emergency request, for example, a transportation record created by an emergency worker when a patient is transported in response to an emergency request is used. However, the teacher data used when the trained model 122 is created is not particularly limited, and other data may be used.

Further, as shown in FIG. 5, the content selection device 100 may include a learning section 123. The learning unit 123 generates a learned model 122 based on the relationship between information obtained from the caller at the time of an emergency request and content that is assumed to be appropriate based on the condition of the patient targeted for the emergency request. do. The learning unit 123 may learn using the emergency request and transport record each time an emergency request is made and a transport record is created. Note that any machine learning mechanism may be used as the learning unit 123.

Regardless of which method described above is used when selecting content candidates, the selection unit 120 may select a plurality of content candidates. The selection unit 120 selects multiple content candidates, for example, when it is determined that multiple treatments are necessary for the patient, or when multiple content matching the patient's condition is prepared. do.

When a plurality of content candidates are selected, the selection unit 120 may set priorities for the plurality of content candidates.

The priority is set, for example, based on the degree to which the content matches the patient's condition, that is, the degree to which the content matches the patient's condition. More specifically, the degree of matching of the content to the patient's condition is determined, for example, according to the number of condition tags for each content that match the keyword extracted from the information indicating the patient's condition. Further, the degree of matching of the content to the patient's condition may be determined based on a score determined by an arbitrary standard for the relationship between the information indicating the patient's condition and the content.

Further, the selection unit 120 may set the priority based on the urgency of the treatment required for the patient. That is, when it is assumed that a plurality of treatments are required for a patient, the selection unit 120 sets a higher priority to content related to the most urgent treatment.

Furthermore, when the acquisition unit 110 acquires information regarding the attributes of the reporter such as the age and gender of the reporter, the selection unit 120 may also select content candidates to be transmitted based on this information. good. In other words, the selection unit 120 selects content candidates to be transmitted according to the attributes of the informer so that content related to actions that the informer can perform are transmitted.

When priorities are set, the priorities may be set based on criteria different from the criteria described above. Furthermore, the format of the priority is not particularly limited. The priority may be expressed, for example, in the form of some kind of score given to each of the plurality of selected content candidates, or by ranking each of the plurality of content candidates. good.

The output unit 130 outputs the content candidates selected by the selection unit 120.

The output unit 130 outputs content candidates to a display included in the fire department command system. That is, in the fire department command system, a screen representing the output result from the output unit 130 is displayed in response to, for example, an instruction from a commander.

FIG. 6 shows an example of a screen when the output result by the output unit 130 is displayed on the display of the fire service command system. In the example of the screen shown in FIG. 6, the "Incident Information" column is information that the commander has collected from the caller, etc. regarding the emergency request. That is, it is information that may be acquired by the acquisition unit 110.

The "reporter name" and "reporter TEL (telephone)" items indicate the name of the whistleblower and the telephone number of the phone used by the whistleblower to make the report, respectively. This information may be information acquired by the fire department command system via a dispatch location display system or the like, or may be information collected verbally by the commander from the caller and inputted into the fire department command system by the commander.

The item "report content" indicates information that the commander of the fire command center has acquired from the caller. In the example shown in Figure 6, the report details include that the patient was in contact with a regular car at a crosswalk, that the patient is in cardiopulmonary arrest, and that CPR (cardio-pulmonary resuscitation) is required for the patient. It is shown.

The item "Remaining estimated time for ambulance arrival" indicates the time until the ambulance arrives at the patient's location. The item "emergency vehicle dispatched" indicates information specifying the ambulance dispatched in response to an emergency request. For example, information possessed by the fire department command system is displayed as appropriate in these items.

Furthermore, the item "disaster type" indicates the type of event for which the emergency request was made. The "disaster classification" item indicates the specific details of the disaster indicated in the "disaster type" item. This information may be information obtained by the commander by hearing from the caller, or may be information determined by the fire department command system based on information regarding the patient's condition obtained by the commander.

Note that the information included in these items may be acquired by the acquisition unit 110. Further, the information included in these items may be used when the selection unit 120 selects content candidates. For example, the selection unit 120 may select content candidates by comparing the “disaster classification” item with condition tags added to content stored in the content storage unit 121.

Each item of "transporter information" indicates information about a patient who is the subject of an emergency request. In the example shown in FIG. 6, the patient's name, age, gender, and medical history are shown as the carrier information. This information may be information obtained by the commander from the caller, or may be information obtained from the history of past emergency requests stored in the fire department command system.

The content candidates output by the output unit 130 are displayed in the "SMS transmission content" column on the screen shown in FIG. 6. In the example screen shown in FIG. 6, the "classification" column indicates the classification for each content candidate. The "content selection" column shows content candidates included in each of the classification columns.

In the example shown in FIG. 6, content candidates output by the output unit 130 are displayed in the "content selection" field when "automatic narrowing down" is selected in the "classification" field on the screen shown in FIG. In the example of the screen shown in Figure 6, the commander can select content candidates by himself/herself according to the event that caused the emergency request by selecting the content in the "Classification" column as appropriate. It is displayed in

If a plurality of content candidates have been selected by the selection unit 120, the plurality of content candidates are displayed in the "content selection" column. In this case, the plurality of content candidates may be displayed, for example, in an order according to the above-mentioned priority, or may be displayed in another order. The order in which the plurality of content candidates are displayed may be changeable by the commander who refers to the screen shown in FIG. 6.

For example, the commander of the fire department command center selects one of the content candidates displayed on the screen shown in FIG. 6 as the content to be transmitted. Note that the commander may select two or more contents as contents to be transmitted from among the plurality of content candidates displayed on the screen shown in FIG. 6.

Further, in the "SMS transmission/reception history" column of FIG. 6, a preview screen of the content selected by the commander, a transmission history of the content, etc. are displayed.

The content determined by the commander of the fire command center is transmitted to the caller using SMS (Short Message Service). As mentioned above, in the fire department command system, the telephone number of the caller is generally obtained. Therefore, by transmitting the content via SMS, it is possible to reliably transmit the content to the reporter. However, the content determined by the commander may be transmitted to the informer via a communication means other than SMS. The means of communication is not particularly limited as long as the informant can view the content.

Further, the content itself may be sent to the reporter, or the URL of the content stored on an arbitrary website may be sent. For example, if the content is an image or video, the file of the image or video itself may be sent to the whistleblower, or the URL of the location where the image or video is located may be sent to the whistleblower. Good too. That is, as long as the informer can view the content, the format of the information sent to the informer is not limited.

Next, the operation of the content selection device 100 in this embodiment will be explained with reference to the flowchart shown in FIG.

The acquisition unit 110 acquires information indicating the condition of the patient who is the subject of the emergency request (step S101).

Next, the selection unit 120 selects content candidates to be sent to the caller who made the emergency request, based on the patient's condition indicated by the information acquired in step S101 (step S102).

The output unit 130 outputs the content candidates selected in step S102, for example, to a display of a fire department command system. As described above, the selected content candidates are displayed, for example, on the display of the fire department command system in the format shown in FIG. 6.

As described above, in the content selection device 100 according to the present embodiment, the selection unit 120 selects content candidates to be transmitted to the informer based on the patient's condition indicated by the information acquired by the acquisition unit 110. The selected content candidates are displayed on a display or the like of the fire department command system via the output unit 130. The commander of the fire command center can send content according to the patient's condition to the caller.

When an emergency request is made, in order to improve the patient's prognosis, it is preferable that some kind of first aid treatment be given to the patient until an ambulance arrives. To do this, it is necessary to provide the caller with appropriate information, that is, information that is compatible with the patient's condition and that allows the caller to actually provide first aid by referring to the information. It is preferable that

The content selection device 100 selects and outputs content candidates according to the patient's condition. Contents selected according to the patient's condition are then transmitted to the caller by a commander of the fire department command center or the like. Furthermore, the type of content sent to the reporter is not particularly limited. That is, contents such as images, videos, and maps are included.

Information such as images and videos is considered to be easier for the caller to understand than information provided only by voice from the commander. In other words, it is thought that by referring to information such as images and videos, the informer can easily grasp the specific details of the first aid treatment that should be given to the patient. Therefore, this information selected by the content selection device 100 can be said to be appropriate information when compared with audio-only information.

Therefore, the content selection device 100 in this embodiment can provide appropriate information to the reporter.

(Second embodiment)
Next, a second embodiment of the present invention will be described. FIG. 8 is a diagram showing a content selection device according to the second embodiment of the present invention.

As shown in FIG. 8, a content selection device 200 according to the second embodiment of the present invention includes an acquisition section 110, a selection section 220, a broadcast determination section 224, and an output section 130. Moreover, the content storage section 121 may be connected to the content selection device 200.

The acquisition unit 110 and the output unit 130 are the same elements as the elements with the same reference numerals in the first embodiment described above. The broadcast determination unit 224 determines whether there are multiple emergency requests for a patient. The selection unit 220 selects content candidates to be sent to the caller who made the emergency request, based on the condition of the patient targeted for the emergency request and whether there are multiple emergency requests.

That is, the content selection device 200 differs from the content selection in the first embodiment in that it includes a broadcast determination unit 224 and that the selection unit 220 selects content candidates based on the presence or absence of multiple emergency requests. This is different from the device 100.

Note that the selection unit 220 may include the learned model 122 similarly to the selection unit 120 in the first embodiment. When the selection unit 220 includes the learned model 122, the content selection device 200 may include the learning unit 123.

For example, in the case of a traffic accident, multiple emergency requests may be made for the same patient. In this case, there will be multiple informants. Therefore, when multiple emergency requests are made for the same patient, content is sent to each caller based on the patient's condition as well as the number of callers who have made the emergency request. In some cases, it may be preferable to select.

Therefore, in this embodiment, the content selection device 200 selects content candidates based not only on the patient's condition but also on the presence or absence of emergency requests from a plurality of callers. Note that in this embodiment and each subsequent embodiment, multiple emergency requests for the same patient are referred to as simultaneous notification.

Next, elements of the content selection device 200 in this embodiment will be explained. Note that descriptions of elements similar to those in the first embodiment will be omitted as appropriate.

The broadcast determination unit 224 determines whether there are multiple emergency requests for the same patient. That is, the broadcast determination unit 224 determines whether or not there is a broadcast for a certain patient. Further, when it is determined that there is a broadcast, the broadcast determination unit 224 may also specify the number of informants.

The method used by the broadcast determination unit 224 to determine the presence or absence of broadcast is not particularly limited. As an example, if the fire service command system includes a broadcast determination function, the broadcast determination unit 224 may acquire the determination result by the function. In this case, the determination result regarding the presence or absence of a broadcast determined by the broadcast determination function provided in the fire department command system becomes the determination result by the broadcast determination unit 224 regarding the presence or absence of a broadcast.

Further, the broadcast determination unit 224 may appropriately determine whether or not a broadcast is to be issued based on the location of the informer, the telephone number of the informer, the condition of the patient targeted for the emergency request, and the like. For example, the broadcast determination unit 224 may determine that there is a broadcast when a plurality of callers who are located close to each other make emergency requests for patients in similar conditions.

The selection unit 220 transmits information to the caller who made the emergency request based on the information indicating the patient's condition acquired by the acquisition unit 110 and the presence or absence of multiple emergency requests determined by the broadcast determination unit 224. Select content candidates.

For example, when it is determined that there is a broadcast report, the selection unit 220 determines the number of callers, their age and gender, the patient's condition, age and gender, the type of accident that caused the need for an emergency request, etc. Based on the information, content candidates to be sent to each informant are selected. As a specific example of this case, when it is determined that there is a broadcast, the selection unit 220 selects content candidates so that different content is transmitted to each of the plurality of informants.

When an emergency request is made, it may be preferable to perform multiple treatments depending on the patient's condition. For example, when a traffic accident occurs and a patient is in a state of cardiopulmonary arrest and bleeding, it is assumed that it is preferable to perform both cardiopulmonary resuscitation and hemostasis. Furthermore, in this case, it is assumed that additional measures such as moving the patient to a safe location and preparing an AED may become necessary.

In such a case, if there is a broadcast, that is, if there are multiple whistleblowers, different content will be sent to each of the multiple whistleblowers, so that multiple whistleblowers can take these multiple actions. It is conceivable that the possibility of this being carried out will increase.

Therefore, as described above, when it is assumed that a patient requires multiple treatments, the selection unit 220 selects content candidates so that different content is transmitted to each of the multiple informants. Select. For example, in the above-mentioned example of a traffic accident, the selection unit 220 selects one of the contents of "Hemostasis method" shown in FIG. If there is another informer, a content candidate for "temporary patient movement" is selected for the informer.

Further, even if it is determined that there is a broadcast, the selection unit 220 may select content candidates so that the same content is transmitted to all of the plurality of informants.

Depending on the condition of the patient who is the subject of the emergency request, the necessary treatments may be limited. Further, even when a plurality of treatments are required for a patient, the plurality of treatments may include highly necessary or urgent treatments. In these cases, it is considered preferable that the content be transmitted in such a way that the highly necessary treatment is reliably performed. Therefore, in these cases, the selection unit 220 selects content candidates so that the same content is transmitted to each of the plurality of informants.

Note that when the selection unit 220 selects content candidates so that different content is sent to each of a plurality of whistleblowers, the content candidates are selected so that the same content is sent to a plurality of whistleblowers. Good too. For example, the selection unit 220 may select content candidates to be sent to a plurality of informants regarding content related to highly urgent treatment among content candidates for each of a plurality of informants. good. By doing so, it is thought that the possibility that highly urgent treatment will be performed on the patient increases.

As another example, when it is determined that there is a broadcast, the selection unit 220 selects the content that should be sent to each of the informants, depending on the informant's attributes such as the informant's age and gender. Candidates may be selected. Note that the informer's attributes indicate characteristics of the informer, such as the informer's age and gender, that may affect the execution of treatment for the patient.

Treatments related to the content sent to the whistleblower may include treatments that require a certain amount of physical strength and treatments that require multiple steps. Therefore, depending on the attributes of the informer, including the informer's age, gender, etc., it may be difficult to perform treatment on the patient.

Therefore, the selection unit 220 sends messages to each of the plurality of informants so that the content is sent to the informant who is assumed to be suitable for executing the action corresponding to the content, according to the attribute of the informant. select content candidates to be sent.

For example, it is assumed that there are multiple content candidates depending on the patient's condition, and treatments related to the multiple content candidates include treatments that require physical strength. Furthermore, young men are generally considered to have more physical strength than women and the elderly. Therefore, when the informants include a young male and an elderly person, the selection unit 220 selects a plurality of informants so that content related to a procedure that requires physical strength is sent to the young male informer. 2. Select content candidates to be transmitted for each of the following.

Furthermore, when it is determined that there is a broadcast, the selection unit 220 selects content candidates so that the same content is sent to all of the multiple reporters according to the attributes of the reporters. Good too.

Depending on the attributes of the informers, it may be difficult for any of the plurality of informers to perform treatment appropriate for the patient's condition. Therefore, in such a case, the selection unit 220 may select content candidates so that the same content related to highly urgent treatment is transmitted to all callers.

Further, in the list of contents as shown in FIG. 3, a flag may be set to indicate that the content should be transmitted when it is determined that there is a broadcast. When such a flag is set, the selection unit 220 appropriately refers to the flag and selects content candidates to be transmitted to each reporter.

Note that the content selection device 200 operates in the same manner as the content selection device 100 shown in the flowchart of FIG. 7, except for the operation of the selection unit 220 described above. That is, the content selection device 200 is a content selection device except that the selection unit 220 selects content candidates based on the information indicating the patient's condition acquired by the acquisition unit 110 and the result determined by the broadcast determination unit 224. 100.

As described above, the content selection device 200 according to the present embodiment further includes a broadcast determination section 224, as compared to the content selection device 100 according to the first embodiment. That is, the content selection device 200 selects content candidates to be sent to the informer based on the presence or absence of broadcast in addition to information indicating the patient's condition.

If it is determined that there is a broadcast, content candidates to be transmitted to each of the plurality of informers are selected depending on the patient's condition and the like. By selecting content candidates in this manner, it is assumed that the possibility that appropriate treatment will be given to the patient who is the subject of an emergency request increases with the cooperation of a plurality of callers.

Therefore, the content selection device 200 can provide more appropriate information to the caller when there are multiple emergency requests.

(Third embodiment)
Next, a third embodiment of the present invention will be described. FIG. 9 is a diagram showing a content selection device according to a third embodiment of the present invention.

As shown in FIG. 9, a content selection device 300 according to the third embodiment of the present invention includes an acquisition section 110, a selection section 320, an arrival time estimation section 325, and an output section 130. Moreover, the content storage section 121 may be connected to the content selection device 200.

The acquisition unit 110 and the output unit 130 are the same elements as the elements with the same reference numerals in each of the embodiments described above. The arrival time estimating unit 325 determines the time at which the ambulance will arrive at the patient's location based on the patient's location and the dispatch status of the ambulance. The selection unit 320 selects content candidates based on the condition of the patient who is the subject of the emergency request and the time it takes for the ambulance to arrive at the patient's location.

That is, the content selection device 300 differs from the content in the first embodiment in that it includes an arrival time estimation unit 325 and that the selection unit 320 selects content candidates based on the time until the ambulance arrives. This is different from the selection device 100.

Note that the selection unit 320 may include the learned model 122 similarly to the selection unit 120 in the first embodiment. When the selection unit 320 includes the learned model 122, the content selection device 300 may include the learning unit 123.

Furthermore, the configuration of the content selection device 300 in this embodiment may be used in combination with the configuration of the content selection device 200 in the second embodiment. That is, the content selection device 300 may include the broadcast determination section 224. In this case, the selection section 320 may also perform the operations of the selection section 220 described above.

The time it takes for an ambulance to arrive at the patient's location depends on, for example, the distance from the facility where the ambulance is deployed, such as a fire station, to the patient's location, road conditions including road congestion, and the dispatch status of the ambulance. It depends. Therefore, depending on the condition of the patient who is the subject of the emergency request, it is assumed that the treatment to be performed on the patient may differ depending on the time it takes for the ambulance to arrive at the patient's location. That is, it may be preferable to select the content to be transmitted depending on the time it takes for the ambulance to arrive at the patient's location.

Therefore, in this embodiment, the content selection device 300 selects content candidates based not only on the patient's condition but also on the time until the ambulance arrives.

Next, elements of the content selection device 300 in this embodiment will be explained. Note that descriptions of elements similar to those in the first embodiment will be omitted as appropriate. Furthermore, in the following description, the time required for the ambulance to arrive at the patient's location may be referred to as arrival time.

As described above, the arrival time estimation unit 325 estimates the time at which the ambulance will arrive at the patient's location based on the patient's location and the dispatch status of the ambulance. The arrival time estimated by the arrival time estimation unit 325 may be the time when the ambulance arrives at the patient's location, or the time required from the time when the estimation is performed until the ambulance arrives at the patient's location. Further, as the arrival time, a specific time when the ambulance arrives at the patient's location or a specific time required for the ambulance to arrive at the patient's location may be estimated, or a range of times or a range of required time may be estimated. may be estimated.

The mechanism used by the arrival time estimation unit 325 to estimate the arrival time is not particularly limited. For example, a typical fire command system may include a mechanism for predicting the time an ambulance will arrive at a patient's location. In such a case, the arrival time estimating unit 325 may use the estimated time estimated by the fire service command system. That is, the arrival time predicted by the fire service command system is taken as the arrival time estimation result by the arrival time estimation unit 325.

Furthermore, the arrival time estimating unit 325 is based on the dispatch status of the ambulance, including the distance from the location of the ambulance to the location of the patient, and road conditions such as the presence or absence of traffic jams, and based on, for example, past performance, an arbitrary prediction model, etc. The arrival time may be estimated using

The selection unit 320 determines which information to send to the informer based on the information indicating the patient's condition acquired by the acquisition unit 110 and the time estimated by the arrival time estimation unit 325 for the ambulance to arrive at the patient's location. Select content candidates.

The time it takes for the ambulance to arrive at the patient's location varies depending on, for example, the distance from the ambulance's location to the patient's location, the dispatch status of the ambulance, and the like. Depending on the time it takes for the ambulance to arrive at the patient's location, the decision as to whether or not to treat the patient may vary.

As an example, assume that a traffic accident occurs and a patient collapses on the road. In this case, the procedure corresponding to the content of "temporary patient movement" shown in Figure 3, that is, the procedure of moving the patient to a safe place, is carried out from the perspective of preventing secondary disasters such as new accidents. This is desirable. On the other hand, in terms of the patient's condition, moving the patient may worsen the patient's condition.

Therefore, in this example, if it takes a long time for the ambulance to arrive, it is considered preferable to move the patient because the possibility of a secondary disaster occurring increases. On the other hand, if it does not take much time for an ambulance to arrive, the possibility of a secondary disaster occurring is relatively small, so the relevant treatment should not be taken to prevent the patient's condition from worsening. It is considered preferable not to have any.

As another example, the necessity of the procedure corresponding to the content of "Nearby AED Guidance" shown in Figure 3, that is, the procedure of preparing an AED for use on a patient, differs depending on the arrival time of the ambulance. It is assumed that

For example, if an AED is installed near the patient's location and it takes a long time for an ambulance to arrive, it is considered preferable to perform first aid using the AED. In this case, it is considered preferable to transmit the content of "nearby AED information" to the informer and urge the informer to prepare an AED.

On the other hand, if the AED installation location is far away and it takes time to prepare the AED, or if it does not take much time for the ambulance to arrive, it is possible that the ambulance will arrive before the AED is available. It will be done. In other words, it is assumed that there is a high possibility that emergency personnel will perform treatment before the AED becomes available. In this case, the need to prepare an AED is considered to be relatively low.

Therefore, as described above, if the necessity of treatment related to the content changes depending on the arrival time of the ambulance, the selection unit 320 selects content as candidates to be transmitted depending on the arrival time of the ambulance. change the content displayed. Note that when the selection unit 320 changes the content candidates to be selected depending on the arrival time of the ambulance, the criteria regarding the arrival time may be set according to the time required to perform the treatment corresponding to the content, for example. It may be determined as appropriate for each case.

The selection unit 320 changes content candidates to be selected depending on the time when the ambulance arrives at the patient's location, that is, the arrival time of the ambulance. In other words, the selection unit 320 selects content candidates to be transmitted to the reporter so that content suitable for the arrival time is transmitted.

When the arrival time of the ambulance satisfies a predetermined criterion, the selection unit 320 selects content related to necessary treatment according to the arrival time as a content candidate to be transmitted. For example, when the arrival time of an ambulance is longer than a predetermined standard, the selection unit 320 selects content related to necessary treatment according to the arrival time as a content candidate to be transmitted. For example, the selection unit 320 selects content related to necessary treatment when the arrival time of an ambulance is longer than a predetermined time, such as the above-mentioned "temporary patient movement" content, according to such a procedure. Make a selection.

Further, the selection unit 320 may select content candidates to be transmitted by comparing the time it takes for an ambulance to arrive at the patient's location and the time required to perform a treatment related to the content. In other words, when the time it takes for an ambulance to arrive at a patient's location is longer than the time required to perform a treatment related to a certain content, the selection unit 320 selects the content as a content candidate to be transmitted. do. When the time it takes for an ambulance to arrive at the patient's location is longer than the time required to perform the procedure related to the content, such as the content of "nearby AED information," the selection unit 320 selects the content related to the procedure. The content to be included is selected using these steps.

The relationship between content and arrival time is expressed, for example, by the above-mentioned condition tag. For example, the arrival time or arrival time range of an ambulance suitable for transmitting the content is given as a condition tag to each content. In this case, the selection unit 320 selects content candidates to be transmitted by, for example, comparing the arrival time estimated by the arrival time estimation unit 325 with the arrival time or arrival time range assigned to the condition tag. Select. However, the relationship between content and arrival time may be expressed in other formats. The selection unit 320 may select content candidates to be transmitted according to the arrival time of the ambulance using a method different from the method described above.

Further, if content related to a procedure that is preferably performed regardless of the arrival time is prepared, the selection unit 320 selects the content as a content candidate to be transmitted regardless of the estimated arrival time. You may choose.

Furthermore, when the content selection device 300 includes the broadcast determination section 224, the selection section 320 may select content candidates to be transmitted to each reporter depending on the arrival time.

For example, if it takes a long time for an ambulance to arrive, it is assumed that many treatments will be performed on the patient. Therefore, the selection unit 320 may select content candidates to be transmitted so that different content is transmitted to each of the plurality of informants. In addition, since it is assumed that in many cases the patient does not require much treatment if it does not take much time for the ambulance to arrive, the selection unit 320 selects a Content candidates to be transmitted may be selected so that the same content is transmitted.

Note that the content selection device 300 operates in the same manner as the content selection device 100 shown in the flowchart of FIG. 7, except for the operation of the selection unit 320 described above. That is, except for the selection unit 320 selecting content candidates based on the information indicating the patient's condition acquired by the acquisition unit 110 and the result estimated by the arrival time estimation unit 325, the content selection device 300 is a content selection device. 100.

As described above, the content selection device 300 according to the present embodiment further includes the arrival time estimating section 325, compared to the content selection device 100 according to the first embodiment. That is, the content selection device 300 selects content candidates to be sent to the caller based on the arrival time of the ambulance in addition to information indicating the patient's condition. More specifically, the content selection device 300 changes the content candidates to be selected depending on the arrival time of the ambulance so that appropriate treatment is performed for the patient.

By selecting content candidates in this way, it is assumed that the possibility that necessary treatment will be performed depending on the arrival time of the ambulance increases. Therefore, the content selection device 300 can provide the caller with more appropriate information according to the arrival time of the ambulance.

(Fourth embodiment)
Next, a fourth embodiment of the present invention will be described. FIG. 10 is a diagram showing a content selection device according to a fourth embodiment of the present invention.

As shown in FIG. 10, a content selection device 400 according to the third embodiment of the present invention includes an acquisition section 110, a selection section 420, a psychological state identification section 426, and an output section 130. Moreover, the content storage section 121 may be connected to the content selection device 200.

The acquisition unit 110 and the output unit 130 are the same elements as the elements with the same reference numerals in each of the embodiments described above. The psychological state identification unit 426 identifies the psychological state of the informant. The selection unit 420 selects content candidates based on information indicating the condition and psychological state of the patient who is the subject of the emergency request.

That is, the content selection device 400 differs from the content selection device 100 in the first embodiment in that it includes a psychological state identifying section 426 and that content candidates are selected based on the psychological state of the reporter.

Note that the selection unit 420 may include the learned model 122 similarly to the selection unit 120 in the first embodiment. When the selection unit 420 includes the learned model 122, the content selection device 400 may include the learning unit 123.

Further, the configuration of the content selection device 400 in this embodiment may be used in combination with one or both of the configurations of the content selection device 200 in the second embodiment or the content selection device 300 in the third embodiment. good. In other words, the content selection device 400 may include one or both of the broadcast determination section 224 and the arrival time estimation section 325. In these cases, the selection unit 420 may perform the operations of either or both of the selection unit 220 and the selection unit 320 described above, as necessary.

When an emergency request is made, it is assumed that in many cases an event such as an accident or a sudden change in the patient's physical condition has occurred immediately before the request. Therefore, the psychological state of the informant may differ from the normal calm psychological state. That is, it is assumed that the caller is in an agitated psychological state, such as being anxious or panicked.

In addition, if the whistleblower is in an upset psychological state, even if the whistleblower is urged to take some kind of treatment to the patient by sending content, it is possible that the treatment may not be carried out appropriately. . In other words, it is assumed that because the informant is in an agitated psychological state, it may be difficult or impossible to carry out the procedure itself, or there is a possibility that the procedure may be carried out using the wrong procedure. Therefore, when selecting content candidates to be transmitted to urge the informer to take some kind of action, it is considered preferable to consider the psychological state of the informer.

Therefore, in this embodiment, the content selection device 400 selects content candidates based not only on the patient's condition but also on the informant's psychological condition.

Next, elements of the content selection device 400 in this embodiment will be explained. Note that descriptions of elements similar to those in the first embodiment will be omitted as appropriate.

The psychological state identification unit 426 identifies the psychological state of the informant, as described above. In this embodiment, the method by which the psychological state identification unit 426 identifies the psychological state is not particularly limited. Furthermore, when the content selection device 400 includes a broadcast determination unit 224 and the broadcast determination unit 224 determines that there is a broadcast, the psychological state identification unit 426 determines the psychological state of each of the plurality of informants. May be specified.

As an example, the psychological state identification unit 426 may be a mechanism that receives the psychological state of the informant as determined by the commander. For example, when responding to an emergency request from a caller, a commander may estimate the caller's psychological state based on the caller's tone and tone of voice. Therefore, the psychological state identifying unit 426 identifies the psychological state of the informer by receiving the psychological state of the informer determined by the commander.

The psychological state identifying unit 426 receives the psychological state of the caller determined by the commander, for example, via any type of input means provided in the firefighting command system. Further, the psychological state identifying unit 426 may receive the psychological state of the informer determined by the commander of the informer via other means.

As another example, the psychological state identifying unit 426 may be a mechanism that identifies the informant's psychological state based on the information acquired by the acquiring unit 110. In this case, the psychological state is identified based on, for example, the whistleblower's tone or tone of voice. However, the psychological state identifying unit 426 may identify the psychological state of the caller based on other information such as the content of the emergency request by the caller. When an emergency request is made through a videophone call, a video call, or the like, the psychological state identifying unit 426 may identify the psychological state of the caller based on the caller's facial expressions and behavior.

Further, the psychological state of the informer may be specified based on the informer's attributes including the informer's gender, age, and the like. For example, if the caller belongs to an attribute where the caller is often in an agitated state of mind, the psychological state identification unit 426 identifies the state of mind as indicating that the caller may be in an agitated state of mind. Good too. Furthermore, in this case, the psychological state specifying unit 426 may specify the psychological state by changing the criteria for determining that the caller is in an agitated psychological state.

Further, the psychological state identification unit 426 may use a known technique for determining a psychological state as appropriate as a mechanism for determining a psychological state.

Further, the psychological state identifying unit 426 may identify the psychological state by using a combination of the psychological state determination result by the commander and the psychological state determination result by the psychological state determining mechanism.

Note that the psychological state of the informant identified by the psychological state specifying unit 426 is expressed in any format. For example, the psychological state of the informant may be expressed in a two-level format, such as being in a calm psychological state or being in an agitated psychological state. Further, the psychological state of the informant may be expressed in a plurality of levels of agitation, or may be expressed in numerical values. Furthermore, the psychological state of the informant may be identified as a possibility, such as the possibility that the informant is upset.

The selection unit 420 changes content candidates to be selected depending on the psychological state specified by the psychological state identification unit 426.

As mentioned above, if the caller is in an agitated psychological state, such as being anxious or panicked, it may be impossible or difficult to carry out complex measures. Therefore, the selection unit 420 changes the content candidates to be selected depending on the psychological state of the informant specified by the psychological state identification unit 426. In other words, the selection unit 420 selects content candidates that are suitable for the reporter's psychological state.

As an example, when a plurality of contents related to the same treatment are prepared, the selection unit 420 selects the content according to the psychological state of the informant as the content to be transmitted to the informant. For example, if the informer is in an agitated psychological state, the selection unit 420 selects content with a simpler configuration as a content candidate to be transmitted. Furthermore, when the informer is in a calm and normal psychological state, the selection unit 420 selects content with a more detailed structure as a content candidate to be transmitted.

Content with a simple configuration is, for example, content that mainly shows the main points of treatment for a patient. Further, when the content is an image or a moving image, content with a simple structure includes content in which the main parts of the image are displayed in a large size.
If the content includes text information, the treatment is explained in a concise manner, for example. That is, content with a simple structure is content that emphasizes ease of intuitive understanding by the informant.

Further, in this case, the detailed configuration content is, for example, content that shows most or all of the processing for the patient. Furthermore, if the content includes text information, a detailed explanation of the treatment may also be provided in text or the like.
In other words, content with a detailed structure is content in which detailed explanation is emphasized.

Furthermore, if content related to a plurality of treatments can be selected for the patient's condition, the selection unit 420 may change the number of content candidates to be selected depending on the psychological state of the informant. good.

For example, the selection unit 420 selects a smaller number of content candidates when the caller is identified as being in an agitated state of mind than when the caller is identified as being in a calm and normal state of mind. Select. Alternatively, the selection unit 420 selects content candidates limited to content with high urgency, depending on the patient's condition.

By selecting the content as in the two examples above, even if the caller is upset, it is possible to ensure that at least the necessary treatment is given to the patient depending on the patient's condition. Be expected. Furthermore, if the caller is in a normal and calm state of mind, it is expected that as many of the necessary treatments as possible depending on the patient's condition will be appropriately performed on the patient using the desired procedures. be done.

Note that if a plurality of contents related to the same treatment are prepared and the contents related to the plurality of treatments can be selected, the selection unit 420 selects the content by performing the above operations in combination. Candidates may be selected. That is, when the informer is identified as being in an agitated psychological state, the selection unit 420 selects a small number of contents with simple configurations as content candidates to be transmitted.

In addition, in the case where the informant is specified to be in an agitated psychological state and the degree of agitation is specified, the selection unit 420 selects a You may also select content candidates to be sent to.

Furthermore, if content for calming the whistleblower is prepared, the selection unit 420 provides content for calming the whistleblower to the whistleblower identified as being in an agitated psychological state. It may also be selected as the content to be transmitted.

Further, when the content selection device 400 includes the broadcast determination unit 224, the selection unit 420 selects content candidates to be transmitted to each of the plurality of informants according to their respective psychological states. Good too.

In this case, the selection unit 420 selects, for example, the content that should be sent to each of the plurality of informants so that the content is transmitted only to the informant who is identified as being in a normal and calm psychological state. Candidates may be selected. That is, the selection unit 420 may select content candidates to be transmitted to each of a plurality of informants so that the content is not transmitted to a reporter who is in an upset psychological state.

Further, in this case, the selection unit 420 selects content so that content with a detailed structure or content related to highly urgent treatment is transmitted to a caller who is in a normal and calm psychological state. Candidates may be selected. In this case, the selection unit 420 selects content candidates so that content with a simple structure or content related to less urgent treatment is sent to the caller who is in an agitated psychological state. You may.

If the tendency of the psychological state differs depending on the attributes of the whistleblower, such as the gender and age of the whistleblower, the selection unit 420 selects content candidates to be sent to the whistleblower according to the attributes of the whistleblower. You may.

For example, for a whistleblower whose attributes are likely to be in a normal psychological state, the selection unit 420 selects content candidates such that content with a detailed structure or content related to highly urgent treatment is transmitted. Select. Furthermore, for a whistleblower whose attributes are likely to be in an upset psychological state, the selection unit 420 selects content candidates such that content with a simple structure or content related to less urgent treatment is transmitted. Select.

Note that the content selection device 400 operates in the same manner as the content selection device 100 shown in the flowchart of FIG. 7, except for the operation of the selection unit 420 described above. That is, the content selection device 400 is similar to the content selection device 100 except that the selection unit 420 selects content candidates based on information indicating the patient's condition and the psychological state of the informant identified by the psychological state identification unit 426. Works similarly.

As described above, the content selection device 400 in this embodiment further includes a psychological state identifying section 426, compared to the content selection device 100 in the first embodiment. That is, the content selection device 400 selects content candidates to be sent to the informer based on the informer's psychological state in addition to information indicating the patient's condition. More specifically, the content selection device 400 changes content candidates to be selected depending on the psychological state of the informer so that appropriate treatment is performed for the patient.

By selecting content candidates in this manner, it is assumed that the possibility that executable treatment will be performed on the patient who is the subject of an emergency request increases. Therefore, the content selection device 400 can provide the informer with more appropriate information according to the psychological state of the informer.

Although the present invention has been described above with reference to the embodiments, the present invention is not limited to the above embodiments. The configuration and details of the present invention can be modified in various ways that can be understood by those skilled in the art within the scope of the present invention. Moreover, the configurations in each embodiment can be combined with each other without departing from the scope of the present invention.

A part or all of this invention is also expressed as the following additional notes, but is not limited to the following.

(Additional note 1)
an acquisition means for acquiring information indicating the condition of a patient who is the subject of an emergency request;
Selection means for selecting content candidates to be sent to the caller who made the emergency request based on the patient's condition;
output means for outputting the selected content candidates;
A content selection device comprising:

(Additional note 2)
The selection means outputs the content candidates based on keywords extracted from information indicating the patient's condition and tags added to the content candidates.
The content selection device according to appendix 1.

(Additional note 3)
The selection means selects candidates for the content using a learned model that has learned a relationship between the patient's condition and the content related to the patient's condition.
The content selection device according to supplementary note 1 or 2.

(Additional note 4)
The selection means assigns a priority to each of the plurality of contents and selects each of the contents as a candidate for the content,
The output means outputs a plurality of content candidates according to the priority.
The content selection device according to any one of Supplementary Notes 1 to 3.

(Appendix 5)
comprising a broadcast determination means for determining the presence or absence of a plurality of emergency requests for the patient;
The selection means selects the content candidates based on the patient's condition and the presence or absence of the plurality of emergency requests.
The content selection device according to any one of Supplementary Notes 1 to 4.

(Appendix 6)
The selection means selects the content candidates so that different content is transmitted to each of the callers when it is determined that there are the plurality of emergency requests.
The content selection device according to appendix 5.

(Appendix 7)
The selection means selects the content candidates so that the same content is sent to each of the callers when it is determined that there are the plurality of emergency requests.
The content selection device according to appendix 5.

(Appendix 8)
Arrival time estimating means for estimating the time for the ambulance to arrive at the patient's location based on the patient's location and the dispatch status of the ambulance;
The selection means selects the content candidates based on the patient's condition and the time.
The content selection device according to any one of Supplementary Notes 1 to 7.

(Appendix 9)
The selection means selects the content related to necessary treatment according to the time as the content candidate when the time for the ambulance to arrive at the location satisfies a predetermined criterion.
The content selection device according to appendix 8.

(Appendix 10)
The selection means selects candidates for the content by comparing the time it takes for the ambulance to arrive at the location and the time required to perform a treatment related to the content.
The content selection device according to appendix 8.

(Appendix 11)
comprising a psychological state identifying means for identifying the psychological state of the informant;
The selection means selects the content candidates based on the patient's condition and the psychological state.
The content selection device according to any one of Supplementary Notes 1 to 10.

(Appendix 12)
The psychological state specifying means identifies the psychological state of the informant based on attributes of the informant including at least the age or gender of the informant.
The content selection device according to appendix 11.

(Appendix 13)
The selection means selects the content related to the action that the informant can perform, and the content candidates based on the psychological state.
The content selection device according to any one of appendix 11 or 12.

(Appendix 14)
The psychological state identifying means identifies whether the informant is in a normal psychological state or in an agitated psychological state.
The content selection device according to any one of Supplementary Notes 11 to 13.

(Appendix 15)
When the mental state of the informant is in an agitated state, the selection means selects the content having a simpler structure compared to the content to be transmitted to the informant who is in a normal psychological state. Select as content candidates,
The content selection device according to appendix 14.

(Appendix 16)
When the informant is in an upset psychological state, the selection means selects a smaller number of contents as content candidates than the number of contents to be transmitted to the informant in a normal psychological state. Select as
The content selection device according to appendix 14 or 15.

(Appendix 17)
The selection means selects candidates for the content to be transmitted to each of the plurality of informants, depending on the psychological state of each of the plurality of informants.
The content selection device according to any one of Supplementary Notes 11 to 15.

(Appendix 18)
Obtain information indicating the condition of the patient targeted for the emergency request,
Selecting content candidates to be sent to the caller who made the emergency request based on the patient's condition;
outputting candidates for the selected content;
Content selection method.

(Appendix 19)
to the computer,
A process for acquiring information indicating the condition of a patient who is the subject of an emergency request;
A process of selecting content candidates to be sent to the caller who made the emergency request based on the patient's condition;
a process of outputting the selected content candidates;
A program to run.

100 Content selection device 110 Acquisition unit 120 Selection unit 130 Output unit 121 Content storage unit 122 Learned model 123 Learning unit 224 Broadcast determination unit 325 Arrival time estimation unit 426 Mental state identification unit

Claims (10)

an acquisition means for acquiring information indicating the condition of a patient who is the subject of an emergency request;
arrival time estimating means for estimating the time for the ambulance to arrive at the patient's location based on the patient's location and the dispatch status of the ambulance;
Selection means for selecting content candidates to be sent to the caller who made the emergency request, based on the patient's condition and the time;
output means for outputting the selected content candidates on a display ;
Equipped with
The selection means sets a priority for each content based on the patient's condition,
The output means outputs the content candidates to the display in an order according to the priority.
Content selection device. comprising means for accepting a request to select content from among the content candidates displayed on the display;
The output means displays a transmission history of the selected content on the display in response to the content being selected.
The content selection device according to claim 1. The selection means outputs the content candidates based on keywords extracted from information indicating the patient's condition and tags added to the content candidates.
The content selection device according to claim 1 or 2 . comprising a broadcast determination means for determining the presence or absence of a plurality of emergency requests for the patient;
The selection means selects the content candidates based on the condition of the patient and the presence or absence of the plurality of emergency requests.
A content selection device according to any one of claims 1 to 3 . The selection means selects content candidates so that different content is sent to each of the callers when it is determined that there are a plurality of the emergency requests.
The content selection device according to claim 4 . The selection means selects the content related to necessary treatment according to the time as the content candidate when the time for the ambulance to arrive at the location satisfies a predetermined criterion.
A content selection device according to any one of claims 1 to 5 . comprising a psychological state identifying means for identifying the psychological state of the informant;
The selection means selects the content candidates based on the patient's condition and the psychological state.
A content selection device according to any one of claims 1 to 6 . The selection means selects the content related to the action that the informant can perform, and the content candidates based on the psychological state.
The content selection device according to claim 7 . The computer is
Obtain information indicating the condition of the patient targeted for the emergency request,
Estimating the time for the ambulance to arrive at the patient's location based on the patient's location and the dispatch status of the ambulance;
Selecting content candidates to be sent to the caller who made the emergency request based on the patient's condition and the time;
outputting the selected content candidates on a display ;
setting a priority for each content based on the patient's condition;
outputting the content candidates to the display in an order according to the priority;
Content selection method. to the computer,
A process for acquiring information indicating the condition of a patient who is the subject of an emergency request;
A process of estimating a time for the ambulance to arrive at the patient's location based on the patient's location and the dispatch status of the ambulance;
A process of selecting content candidates to be sent to the caller who made the emergency request based on the patient's condition and the time;
outputting the selected content candidates on a display ;
run the
The selection process sets a priority for each content based on the patient's condition,
The outputting process outputs the content candidates to the display in an order according to the priority.
program.

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