JP2022093511A - Device, method, and program for selecting content - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a content selection device which allows for providing a caller with appropriate information.

SOLUTION: A content selection device comprises: acquisition means configured to acquire information indicative of the condition of a patient associated with an emergency request; selection means configured to select content candidates to be sent to a caller who made the emergency request on the basis of the condition of the patient; and output means for outputting the selected content candidates.

SELECTED DRAWING: Figure 1

COPYRIGHT: (C)2022,JPO&INPIT

Description

The present invention relates to a content selection device, a content selection method, and a program.

When an ambulance is requested to be dispatched, it is preferable that appropriate measures are taken for the patient who caused the request even before the ambulance crew arrives at the scene. Therefore, in such a case, the commander of the emergency command center or the members of the ambulance crew will give oral instructions such as first aid and cardiopulmonary resuscitation to the caller who requested the dispatch of the ambulance via telephone. May be done.

In addition, Patent Document 1 describes a first-aid response system that makes it easy to obtain information on first-aid measures for victims of accidents and disasters at sites where it takes a considerable amount of time for ambulances to arrive. Has been done.

Japanese Unexamined Patent Publication No. 2002-290626

When an ambulance is required to be dispatched, it is preferable that first aid, including first aid and cardiopulmonary resuscitation, be appropriately performed in order to improve the prognosis of the patient. On the other hand, the whistleblower may generally be unfamiliar with these procedures. That is, in order to ensure that the above-mentioned first aid treatment is performed on the patient, there is a demand for a technique capable of providing appropriate information to the whistleblower with respect to the technique described in Patent Document 1.

The present invention has been made to solve the above problems, and an object of the present invention is to provide a content selection device or the like capable of providing appropriate information to a whistleblower.

The content selection device according to one aspect of the present invention is an acquisition means for acquiring information indicating the condition of the patient who is the target of the emergency request, and content to be transmitted to the whistleblower who made the emergency request based on the patient's condition. It is provided with a selection means for selecting the candidate of the selected content and an output means for outputting the candidate of the selected content.

The content selection method in one aspect of the present invention acquires information indicating the condition of the patient who is the target of the emergency request, and based on the patient's condition, selects a candidate content to be transmitted to the whistleblower who made the emergency request. Select and output the selected content candidates.

The program according to one aspect of the present invention is a process of acquiring information indicating the condition of a patient who is the target of an emergency request on a computer, and content to be transmitted to a whistleblower who has made an emergency request based on the condition of the patient. The process of selecting the candidate of the selected content and the process of outputting the candidate of the selected content are executed.

According to the present invention, it is possible to provide a content selection device capable of providing appropriate information to a whistleblower.

It is a figure which shows the structure of the content selection apparatus in 1st Embodiment of this invention. It is a figure which shows the example of the case where a content selection device operates as an element of a firefighting command system. It is a figure which shows the list of the content selected by the selection part of the content selection apparatus, and the condition tag thereof. It is a figure which shows the structure in the case where the content selection apparatus in the 1st Embodiment of this invention includes a trained model. It is a figure which shows the structure in the case where the content selection apparatus in 1st Embodiment of this invention includes a trained model and a learning part. It is a figure which shows the example of the screen when the output by a content selection device is displayed in a firefighting command system. It is a flowchart which shows the operation of the content selection apparatus in 1st Embodiment of this invention. It is a figure which shows the structure of the content selection apparatus in the 2nd Embodiment of this invention. It is a figure which shows the structure of the content selection apparatus in the 3rd Embodiment of this invention. It is a figure which shows the structure of the content selection apparatus in 4th Embodiment of this invention. It is a figure which shows an example of the information processing apparatus which realizes the content selection apparatus and the firefighting command system in embodiment of this invention.

Each embodiment of the present invention will be described with reference to the accompanying drawings. In each embodiment of the invention, each component of each device or system represents a block of functional units. A part or all of each component of each device or system is realized by an arbitrary combination of the information processing device 500 and the program as shown in FIG. 11, for example. As an example, the information processing apparatus 500 includes the following configurations.

-CPU (Central Processing Unit) 501
-ROM (Read Only Memory) 502
-RAM (Random Access Memory) 503
-Program 504 loaded into RAM 503
A storage device 505 that stores the program 504.
Drive device 507 that reads and writes the recording medium 506.
-Communication interface 508 that connects to the communication network 509.
-I / O interface 510 for input / output of data
-Bus 511 connecting each component
Each component of each device in each embodiment is realized by the CPU 501 acquiring and executing a program 504 that realizes these functions. The program 504 that realizes the functions of each component of each device is stored in, for example, a storage device 505 or a RAM 503 in advance, and is read by the CPU 501 as needed. The program 504 may be supplied to the CPU 501 via the communication network 509, or may be stored in the recording medium 506 in advance, and the drive device 507 may read the program and supply the program to the CPU 501.

There are various modifications in the method of realizing each device. For example, each device may be realized by any combination of the information processing device 500 and the program, which are separate for each component. Further, a plurality of components included in each device may be realized by any combination of one information processing device 500 and a program.

(First Embodiment)
First, the first embodiment of the present invention will be described. FIG. 1 is a diagram showing a content selection device according to the first embodiment of the present invention.

As shown in FIG. 1, the content selection device 100 according to the first embodiment of the present invention has an acquisition unit 110, a selection unit 120, and an output unit 130. The acquisition unit 110 acquires information indicating the condition of the patient who is the target of the emergency request. The selection unit 120 selects a candidate content to be transmitted to the whistleblower who made the emergency request based on the patient's condition. The output unit 130 outputs the selected content candidates.

Further, as shown in FIG. 1, the content storage unit 121 may be connected to the content selection device 100. The content storage unit 121 stores the content to be transmitted to the whistleblower. The content storage unit 121 is realized by, for example, any storage means. The content selection device 100 selects, for example, content stored in an external storage device connected via a communication network as a candidate for content to be transmitted, in addition to the content stored in the content storage unit 121. You may.

It is mainly assumed that the content selection device shown in each of the following embodiments including this embodiment is used as an element of the firefighting command system. That is, the content selection device is used in combination with the firefighting command system. In addition, the content selection device may be constructed integrally with the firefighting command system and may operate while sharing various information such as the patient's condition and the ambulance's dispatch status.

The firefighting command system is installed in a facility that commands the operation of firefighting teams and emergency services, such as the firefighting command center established in the local government. In the following example, it is assumed that the fire command system is equipped with the mechanisms necessary to command the operation of fire brigades and ambulance crews. Mechanisms required to order the operation of fire brigades and ambulances include, for example, receiving requests for dispatch of fire engines and ambulances, ordering dispatch of fire engines and ambulances, and grasping the dispatch status of fire engines and ambulances. Includes a mechanism to do.

Using the example shown in FIG. 2, an outline of one operation example in the case where the content selection device 100 operates as one element of the firefighting command system will be described.

First, as shown in (1) of FIG. 2, it is assumed that a request for the dispatch of an ambulance (hereinafter referred to as "emergency request") is made.

When an emergency request is made, at the fire command center, the commander collects necessary information from the whistleblower who made the emergency request via the fire command system 10. Then, the commander instructs the ambulance to be dispatched according to the collected information. Further, as shown in (2) of FIG. 2, the firefighting command system acquires the telephone number of the caller who made the emergency request.

In this case, the content selection device 100 acquires the information of the patient who is the target of the emergency request via the fire command system 10 in response to the emergency request. Then, the content selection device 100 selects a candidate content to be transmitted to the whistleblower based on the patient's condition.

In each of the following embodiments, the content is information that represents the action to be taken for the patient targeted for the emergency request. The format of the content is, for example, an image or video format of any format, but is not particularly limited. The content may include textual information. Further, in each of the following embodiments, it is assumed that a plurality of contents corresponding to various conditions of the patient who is the target of the emergency request are prepared in advance.

The content selected by the content selection device 100 is mainly content related to specific treatment to be performed on the patient according to each condition of the patient targeted for the individual emergency request. When a content candidate is selected, the content selection device 100 outputs the content candidate to, for example, a display provided in the fire command system 10.

When the content candidate is displayed on the display of the fire command system, the commander determines the content that is considered appropriate among the content candidates, as shown in (3) of FIG. Then, the commander instructs the whistleblower to send the content. The determined content is transmitted to the SMS (Short Message Service) -GW (Gateway) 12 together with the telephone number of the caller, for example, as shown in (4) of FIG. Then, the SMS-GW 12 makes an SMS transmission request as shown in FIG. 2 (5). That is, as shown in (6) of FIG. 2, the content (or the identifier that specifies the content such as the URL (Uniform Resource Locator) of the content) is the whistleblower terminal owned by the whistleblower via a general communication network. It is transmitted to 21.

By transmitting the content to the whistleblower who made the emergency request, the whistleblower can accurately perform treatments such as hemostasis, airway management, and cardiopulmonary resuscitation for the patient who is the target of the emergency request. .. As a result, it is expected that the prognosis of the patient, that is, the survival rate of the patient and the presence or absence of sequelae will be improved.

Next, each component of the content selection device 100 will be described.

As described above, the acquisition unit 110 acquires information indicating the condition of the patient who is the target of the emergency request.

As an example, the acquisition unit 110 acquires information indicating the patient's condition, which is reported by the whistleblower and received by the firefighting command system. The information received by the firefighting command system includes, for example, information including text information that the commander of the firefighting command center hears from the whistleblower and inputs to the firefighting command system, and voice recognition of the report from the whistleblower. The information obtained is included. Further, the information received by the firefighting command system may be a site photograph or a video taken by the whistleblower. The information from the whistleblower received by the firefighting command system is not limited to these, and may be other information as long as it is information indicating the patient's condition. That is, the acquisition unit 110 acquires information related to the patient's condition, which the commander collects from the whistleblower in a general emergency request.

Information indicating the patient's condition includes, for example, the patient's age and gender, medical history, patient's symptoms and affected area, the patient's location, or the cause of the emergency request. However, the information acquired by the acquisition unit 110 is not limited to these, and is not particularly limited as long as it is information indicating the patient's condition. Further, the format of the information acquired by the acquisition unit 110 is not particularly limited. The format of the information acquired by the acquisition unit 110 may be, for example, character information or image information.

The location of the patient is information indicating the location of the patient who is the target of the emergency request and the surrounding situation. The location of the patient may be represented by the patient's address if the patient is at home. Further, when the patient makes an emergency request while going out, the location of the patient may be represented by a facility existing in the vicinity of the patient, a road on which the patient is located, or the like. The location of the patient may be specified by latitude and longitude. The location of the patient may include information indicating a specific patient's condition at the location, such as lying on the roadway or lying on a chair.

The cause of the emergency request indicates an event that causes the patient to need the emergency request. Events that contribute to an emergency request include, for example, the distinction between accidents and sudden illnesses. If the event is an accident, the type of accident and the like are included.

In addition, when an emergency request has been made to a patient in the past and the patient is transported by an ambulance, the acquisition unit 110 may acquire a record when the patient is transported. In this case, the acquisition unit 110 may acquire the data of the transportation record accumulated in the firefighting command system as a record when the patient is transported.

Further, the acquisition unit 110 may acquire not only the information from the whistleblower received by the firefighting command system but also the information indicating the patient's condition obtained by other means.

The selection unit 120 selects a candidate content to be transmitted to the whistleblower who made the emergency request based on the patient's condition indicated by the information acquired by the acquisition unit 110.

As described above, the content candidates are stored in advance in, for example, the content storage unit 121. In this case, the content storage unit 121 stores a database related to a plurality of contents that are candidates for the contents to be transmitted to the whistleblower.

FIG. 3 shows an example of a list of contents stored in the database. Each of the contents is attached with the type of the content and the condition tag. Further, each of the contents is given an ID (Identifier) for identifying the contents.

The type of content represents the format of the content, for example, as if the content was a still image or a moving image. The type of content may be a map showing the location of equipment such as an AED, as attached to the “Nearby AED (Automated External Defibrillator) Guide” in FIG. The type of content is not limited to the above-mentioned example, and may be other types of content.

The condition tag indicates a condition for delivering each of the contents. Condition tags are set for each of the contents according to the condition of the patient who is the target of the emergency request.

In the example shown in FIG. 3, the condition tag is the type of accident that caused the need for an emergency request, the patient's condition, the patient's symptom, the affected area where the symptom is occurring, the place where the above-mentioned accident occurred, and the patient. It is determined according to the age, gender, and medical history of the patient. Further, the condition tag may be set according to other factors different from the factors shown in FIG.

Hereinafter, each item of the condition tag will be described in the example shown in FIG. The accident type item is a tag indicating the relationship with the event that caused the emergency request. Accident types include traffic accidents, fire accidents, emergency CPA (Cardio-Pulmonary Arrest) indicating that the patient is in cardiopulmonary arrest, water accidents, and sudden illness. In FIG. 3, for example, the content having the ID “0001” is one of the candidates for the content to be transmitted when an emergency request is made due to the occurrence of a traffic accident.

In addition, the item of symptom 1 or symptom 2 is a tag indicating the relationship with the symptom of the patient who is the target of the emergency request. Symptoms include attendance, unconsciousness, burns, dyspnea, cardiopulmonary arrest, trauma, seizures, and drowning. If the content can accommodate more than one symptom, the content may be tagged with two or more symptoms. In FIG. 3, for example, the content having the ID "0001" is shown to be a candidate for the content to be transmitted in the case of "bleeding" or "trauma" as a patient's symptom.

Further, the item of the affected part 1 or the affected part 2 is a tag indicating the relationship with the site of the symptom occurring in the patient who is the target of the emergency request. Affected areas include, for example, the head, hands, feet, and whole body. For content that is not closely related to a specific affected area, the tag for this item may not be specified.

The place of occurrence item is a tag indicating the relationship between the event targeted for the emergency request and the place related to it. Occurrence items include roads, "GPS acquisition" indicating that location information can be acquired by GPS (Global Positioning System), and the like. For the content that can be transmitted regardless of the place of occurrence, the tag for this item may not be specified.

The age or gender item is a tag indicating the relationship with the age or gender of the patient who was the subject of the emergency request. Conditional tags for these items are added, for example, when the content is targeted at patients of a specific age group or gender. In addition, the medical history item is a tag indicating the relationship with the medical history of the patient who was the target of the emergency request. The condition tag for this item is given, for example, when the content targets a patient having a medical history.

As shown in FIG. 3, the number of condition tags attached to each content is not particularly limited. In each of the contents, the condition tag may not be attached to all the items. That is, a condition tag related to the content may be attached to each of the contents.

Further, the condition tag is not limited to the example shown in FIG. That is, items with different condition tags may be included with respect to the example shown in FIG. Further, a condition tag different from the example shown in FIG. 3 may be assigned to each condition tag item.

When the content is prepared in the format shown in FIG. 3, the selection unit 120 transmits based on the information indicating the patient's condition acquired by the acquisition unit 110 and the condition tag attached to the content. Select candidates for the content to be used.

As an example, the selection unit 120 selects a candidate content to be transmitted based on a keyword and a condition tag determined according to the information acquired by the acquisition unit 110.

In this case, the selection unit 120 first extracts a keyword from the information indicating the patient's condition acquired by the acquisition unit 110. The keyword is extracted, for example, by searching whether or not the phrase defined according to the condition tag or the like is included in the information acquired by the acquisition unit 110. Alternatively, the acquisition unit 110 may acquire the keyword specified by the commander, and the selection unit 120 may use the acquired keyword to select a content candidate. Then, the selection unit 120 selects a candidate for the content by comparing the extracted keyword with the condition tag set for the content.

Further, when the content that the commander asks the whistleblower is formatted, the selection unit 120 may select the content candidate according to the content obtained as the answer in the format. In addition to this, the selection unit 120 may select a content candidate based on the past transportation record of the patient who is the target of the emergency request. In this case, the item of "history" of the above-mentioned condition tag is appropriately referred to.

Further, the selection unit 120 may select a content candidate by using a machine learning method. For example, the selection unit 120 may select a content candidate using a learned model that outputs a content candidate for the information obtained from the whistleblower at the time of an emergency request. FIG. 4 is a diagram showing an example of the configuration of the content selection device 100 when the selection unit 120 has the trained model 122 and selects the content candidate using the trained model 122.

The trained model 122 is generated based on past cases of emergency requests. As an example, the trained model 122 uses the relationship between the information obtained from the whistleblower at the time of the emergency request and the content related to the treatment performed on the patient targeted for the emergency request as teacher data. Generated by learning. In addition, in generating the trained model 122, the result of whether or not the treatment was performed on the patient may be used.

As an example of a past emergency request, for example, a transportation record created by a rescuer when a patient is transported in response to an emergency request is used. However, the teacher data used when the trained model 122 is created is not particularly limited, and other data may be used.

Further, as shown in FIG. 5, the content selection device 100 may include a learning unit 123. The learning unit 123 generates the trained model 122 based on the relationship between the information obtained from the whistleblower at the time of the emergency request and the content that is considered appropriate from the condition of the patient who is the target of the emergency request. do. The learning unit 123 may learn using the emergency request and the transport record each time an emergency request is made and a transport record is created. As the learning unit 123, a mechanism for arbitrary machine learning is used.

When any of the above-mentioned methods is used when the content candidates are selected, the selection unit 120 may select a plurality of content candidates. The selection unit 120 selects a plurality of content candidates when, for example, it is determined that a plurality of treatments are required for the patient, or when a plurality of contents matching the patient's condition are prepared. do.

When a plurality of content candidates are selected, the selection unit 120 may set a priority for a plurality of candidate content candidates.

The priority is set, for example, based on the degree of content matching to the patient's condition, that is, the degree to which the content matches the patient's condition. More specifically, the degree of content matching to the patient's condition is determined, for example, according to the number of condition tags for each content that matches the keywords extracted from the information indicating the patient's condition. Further, the degree of matching of the content with respect to the patient's condition may be determined based on a score determined by an arbitrary standard with respect to the relationship between the information indicating the patient's condition and the content.

In addition, the selection unit 120 may set the priority based on the urgency of the treatment required for the patient. That is, when it is assumed that a plurality of treatments are required for the patient, the selection unit 120 sets the highest priority in order from the content related to the treatment with high urgency.

Further, when the acquisition unit 110 acquires information on the attributes of the whistleblower such as the age and gender of the whistleblower, the selection unit 120 may select candidates for content to be transmitted based on the information. good. That is, the selection unit 120 selects the candidate content to be transmitted so that the content related to the action that the whistleblower can perform is transmitted according to the attribute of the whistleblower.

When the priority is set, the priority may be set by a standard different from the above-mentioned standard. Moreover, the format of priority is not particularly limited. The priority may be expressed, for example, in the form of some score given to each of the selected multiple content candidates, or may be expressed by ordering each of the plurality of content candidates. good.

The output unit 130 outputs a candidate content selected by the selection unit 120.

The output unit 130 outputs the content candidates to the display provided in the fire command system. That is, in the firefighting command system, for example, a screen showing an output result by the output unit 130 is displayed in response to an instruction from a commander or the like.

FIG. 6 shows an example of a screen when the output result by the output unit 130 is displayed on the display of the fire command system. In the example of the screen shown in FIG. 6, the column of "case information" is the information collected by the commander from the whistleblower or the like regarding the emergency request. That is, it is information that may be acquired by the acquisition unit 110.

The items of "reporter name" and "reporter TEL (telephone)" indicate the name of the reporter and the telephone number of the telephone used by the reporter for the report, respectively. These pieces of information may be information acquired by the firefighting command system via the origin display system or the like, or may be information collected verbally from the whistleblower by the commander and input to the firefighting command system by the commander.

The item of "report content" indicates the information acquired from the whistleblower by the commander of the fire command center. In the example shown in FIG. 6, the content of the report is that the patient has come into contact with a normal car at a pedestrian crossing, the patient is in a cardiopulmonary arrest state, and the patient needs CPR (Cardio-plumony Resuscitation). It is shown.

The item "Remaining time for ambulance arrival" indicates the time until the ambulance arrives at the patient's location. The item "Ambulance dispatched" indicates information that identifies the ambulance to be dispatched in response to an emergency request. In these items, for example, information possessed by the firefighting command system is appropriately displayed.

In addition, the item of "disaster type" indicates the type of the event for which the emergency request was made. The item of "disaster classification" indicates the specific contents of the disaster shown in the item of "disaster type". These pieces of information may be information acquired by the commander by hearing from the whistleblower, or may be information determined by the fire command system based on the information regarding the patient's condition acquired by the commander.

The information included in these items may be acquired by the acquisition unit 110. Further, the information included in these items may be used when the selection unit 120 selects a content candidate. For example, the selection unit 120 may select a content candidate by comparing the item of the “disaster classification” with the condition tag attached to the content stored in the content storage unit 121.

Each item of "carrier information" indicates information on the patient who is the target of the emergency request. In the example shown in FIG. 6, the patient's name, age, gender, and medical history are shown as the carrier information. These pieces of information may be information obtained by the commander from the whistleblower, or may be information obtained from the history of past emergency requests stored in the firefighting command system.

The content candidates output by the output unit 130 are displayed in the "SMS transmission content" column of the screen shown in FIG. In the example of the screen shown in FIG. 6, the "classification" column indicates the classification for each of the content candidates. The "content selection" column indicates the candidate content included in each of the classification columns.

In the example shown in FIG. 6, the content candidates output by the output unit 130 are displayed in the "content selection" column when "automatic narrowing down" is selected in the "classification" column of the screen shown in FIG. In the example of the screen shown in FIG. 6, the commander can appropriately select the content in the "classification" column, and the commander can select the content candidate by himself / herself according to the event that caused the emergency request. It is displayed in.

When a plurality of content candidates are selected by the selection unit 120, a plurality of content candidates are displayed in the "content selection" column. In this case, the plurality of content candidates may be displayed in an order according to, for example, the above-mentioned priorities, or may be displayed in another order. The order in which the plurality of content candidates are displayed may be changed by the commander who refers to the screen shown in FIG.

The commander of the fire command center selects, for example, one of the plurality of content candidates displayed on the screen shown in FIG. 6 as the content to be transmitted. The commander may select two or more contents as the contents to be transmitted from the plurality of content candidates displayed on the screen shown in FIG.

Further, in the "SMS transmission / reception history" column of FIG. 6, a preview screen of the content selected by the commander, a transmission history of the content, and the like are displayed.

The content determined by the commander of the fire command center is transmitted to the whistleblower using SMS (Short Message Service). As described above, in the firefighting command system, the telephone number of the whistleblower is generally acquired. Therefore, by transmitting the content via SMS, it is possible to reliably transmit the content to the whistleblower. However, the content determined by the commander may be transmitted to the whistleblower via a communication means other than SMS. As long as the whistleblower can view the content, the communication means is not particularly limited.

Further, the content itself may be transmitted to the whistleblower, or the URL of the content stored in any website may be transmitted. For example, when the content is an image or a video, the file of the image or the video itself may be transmitted to the whistleblower, or the URL of the place where the image or the video is placed is transmitted. May be good. That is, as long as the whistleblower can view the content, the format of the information transmitted to the whistleblower is not limited.

Subsequently, the operation of the content selection device 100 in the present embodiment will be described with reference to the flowchart shown in FIG.

The acquisition unit 110 acquires information indicating the state of the patient who is the target of the emergency request (step S101).

Next, the selection unit 120 selects a candidate content to be transmitted to the whistleblower who made the emergency request based on the patient's condition indicated by the information acquired in step S101 (step S102).

The output unit 130 outputs the content candidates selected in step S102 to, for example, the display of the firefighting command system. As described above, the selected content candidates are displayed, for example, on the display of the fire command system in the format shown in FIG.

As described above, in the content selection device 100 of the present embodiment, the selection unit 120 selects a candidate content to be transmitted to the whistleblower based on the patient's condition indicated by the information acquired by the acquisition unit 110. The selected content candidates are displayed on the display of the firefighting command system or the like via the output unit 130. The commander of the fire command center will be able to send content to the whistleblower according to the patient's condition.

In the case of an emergency request, in order to improve the prognosis of the patient, it is preferable that some kind of first aid is given to the patient until the ambulance arrives. For that purpose, appropriate information is provided to the whistleblower, that is, information that is suitable for the patient's condition and that the whistleblower can actually provide first aid by referring to the information. It is preferable to be done.

The content selection device 100 selects and outputs content candidates according to the patient's condition. Then, the content selected according to the patient's condition is transmitted to the whistleblower by the commander of the fire command center or the like. Further, the type of content transmitted to the whistleblower is not particularly limited. That is, contents such as images, moving images, and maps are included.

Information such as images and videos is considered to be easier for the whistleblower to understand than the audio-only information from the commander. That is, it is considered that the whistleblower can easily grasp the specific contents of the first aid to be given to the patient by referring to the information such as images and videos. Therefore, it can be said that these pieces of information selected by the content selection device 100 are appropriate information as compared with the information of only voice.

Therefore, the content selection device 100 in the present embodiment makes it possible to provide appropriate information to the whistleblower.

(Second embodiment)
Subsequently, a second embodiment of the present invention will be described. FIG. 8 is a diagram showing a content selection device according to the second embodiment of the present invention.

As shown in FIG. 8, the content selection device 200 according to the second embodiment of the present invention includes an acquisition unit 110, a selection unit 220, a broadcast determination unit 224, and an output unit 130. Further, the content storage unit 121 may be connected to the content selection device 200.

The acquisition unit 110 and the output unit 130 are the same elements as those with the same reference numerals in the first embodiment described above. The broadcast determination unit 224 determines whether or not there are a plurality of emergency requests to the patient. The selection unit 220 selects candidates for content to be transmitted to the whistleblower who made the emergency request, based on the condition of the patient who was the target of the emergency request and the presence or absence of a plurality of emergency requests.

That is, the content selection device 200 includes a broadcast determination unit 224, and the selection unit 220 selects content candidates based on the presence or absence of a plurality of emergency requests, which is the content selection in the first embodiment. Different from device 100.

The selection unit 220 may include the trained model 122 as in the selection unit 120 in the first embodiment. When the selection unit 220 includes the trained model 122, the content selection device 200 may include the learning unit 123.

For example, in the case of a traffic accident, a plurality of emergency requests may be made to the same patient. In this case, there will be multiple whistleblowers. Therefore, when multiple emergency requests are made to the same patient, the content sent to each of the callers according to the patient's condition and the number of callers who made the emergency request. May be preferred.

Therefore, in the present embodiment, the content selection device 200 selects a content candidate based not only on the patient's condition but also on the presence or absence of an emergency request from a plurality of whistleblowers. In this embodiment and each of the subsequent embodiments, a plurality of emergency requests for the same patient are referred to as broadcasts.

Next, the elements of the content selection device 200 in this embodiment will be described. The description of the same elements as those in the first embodiment will be omitted as appropriate.

The broadcast determination unit 224 determines whether or not there are a plurality of emergency requests for the same patient. That is, the broadcast determination unit 224 determines whether or not there is a broadcast for a certain patient. Further, when it is determined that there is a broadcast, the broadcast determination unit 224 may also specify the number of whistleblowers.

The method used by the broadcast determination unit 224 to determine the presence or absence of the broadcast is not particularly limited. As an example, when the firefighting command system has a broadcast determination function, the broadcast determination unit 224 may acquire the determination result by the function. In this case, the determination result regarding the presence / absence of the broadcast determined by the broadcast determination function provided in the firefighting command system is the determination result of the presence / absence of the broadcast by the broadcast determination unit 224.

Further, the broadcast determination unit 224 may appropriately determine the presence or absence of the broadcast based on the location of the whistleblower, the telephone number of the whistleblower, the condition of the patient who is the target of the emergency request, and the like. For example, the broadcast determination unit 224 may determine that there is a broadcast when a plurality of whistleblowers who are close to each other make an emergency request to a patient in a similar state.

The selection unit 220 transmits to the whistleblower who made the emergency request based on the information indicating the patient's condition acquired by the acquisition unit 110 and the presence / absence of a plurality of emergency requests determined by the broadcast determination unit 224. Select candidates for the content to be used.

For example, the selection unit 220 determines the number of whistleblowers, age and gender, patient status, age and gender, type of accident that causes an emergency request, etc. when it is determined that there is a broadcast. Based on this, select content candidates to be sent to each whistleblower. As a specific example in this case, the selection unit 220 selects content candidates so that different contents are transmitted to each of the plurality of whistleblowers when it is determined that there is a broadcast.

When an emergency request is made, it may be preferable to perform multiple treatments depending on the patient's condition. For example, in the event of a traffic accident, if the patient is in a state of cardiopulmonary arrest and has bleeding, it is assumed that both cardiopulmonary resuscitation and hemostasis are preferred. In this case, it is expected that further measures such as moving the patient to a safe place and preparing an AED will be required.

In such a case, if there is a broadcast, that is, if there are multiple whistleblowers, different contents are transmitted to each of the whistleblowers, so that the plurality of whistleblowers take these multiple measures. Is likely to be done.

Therefore, as described above, when it is assumed that a plurality of treatments are required for the patient, the selection unit 220 is a content candidate so that different contents are transmitted to each of the plurality of whistleblowers. To select. For example, in the above traffic accident example, the selection unit 220 provides one of the contents of the "hemostatic method" shown in FIG. 3 to one whistleblower, and "cardiopulmonary" to another whistleblower. If there is another whistleblower for any of the "resurrection" contents, a candidate for the "temporary patient transfer" content is selected for the whistleblower.

Further, the selection unit 220 may select content candidates so that the same content is transmitted to all of the plurality of whistleblowers even when it is determined that there is a broadcast.

Depending on the condition of the patient targeted for the emergency request, the required treatment may be limited. In addition, even when a plurality of treatments are required for a patient, the plurality of treatments may include treatments that are highly necessary or urgent. In these cases, it is considered preferable that the content is transmitted so that the highly necessary measures are surely performed. Therefore, in these cases, the selection unit 220 selects content candidates so that the same content is transmitted to each of the plurality of whistleblowers.

When the selection unit 220 selects a content candidate so that different content is transmitted to each of the plurality of whistleblowers, the content is selected so that the same content is transmitted to the plurality of whistleblowers. May be good. For example, the selection unit 220 may select content candidates to be transmitted to a plurality of whistleblowers for content related to a highly urgent treatment among the content candidates for each of the plurality of whistleblowers. good. By doing so, it is possible that the possibility that urgent treatment will be performed on the patient will increase.

Further, as another example, when it is determined that there is a broadcast, the selection unit 220 should send content to each of the whistleblowers according to the whistleblower's attributes such as the age and gender of the whistleblower. Candidates may be selected. The attribute of the whistleblower indicates the characteristics of the whistleblower that may affect the execution of treatment for the patient, such as the age and gender of the whistleblower.

Actions related to the content sent to the whistleblower may include actions that require reasonable physical strength or actions that require multiple steps. Therefore, depending on the attributes of the whistleblower, including the age and gender of the whistleblower, it may be difficult to treat the patient.

Therefore, the selection unit 220 sends the content to each of the plurality of whistleblowers so that the content is transmitted to the whistleblower who is presumed to be suitable for executing the action corresponding to the content according to the attribute of the whistleblower. Select candidates for content to be sent.

For example, it is assumed that there are a plurality of content candidates according to the patient's condition, and the treatment related to the plurality of content candidates includes a treatment requiring physical strength. In addition, young men are generally considered to be more physically fit than women and the elderly. Therefore, the selection unit 220 has a plurality of whistleblowers so that, for example, when a young man and an elderly person are included in the whistleblower, the content related to the procedure requiring physical strength is transmitted to the whistleblower of the young man. Select candidates for content to be sent to each of the above.

Further, the selection unit 220 selects content candidates so that the same content is transmitted to all of a plurality of reporters according to the attributes of the reporter when it is determined that there is a broadcast. May be good.

Depending on the attributes of the whistleblower, it may be difficult for any of the whistleblowers to take appropriate measures for the patient's condition. Therefore, in such a case, the selection unit 220 may select content candidates so that the same content related to the urgent treatment is transmitted to all the whistleblowers.

Further, in the list of contents as shown in FIG. 3, a flag to the effect that the broadcast should be transmitted may be set at the same time when it is determined that there is a broadcast. When such a flag is set, the selection unit 220 appropriately refers to the flag and selects a candidate content to be transmitted to each of the whistleblowers.

The content selection device 200 operates in the same manner as the operation of the content selection device 100 shown in the flowchart of FIG. 7, except for the operation of the selection unit 220 described above. That is, the content selection device 200 is a content selection device, except that the selection unit 220 selects a content candidate based on the information indicating the patient's condition acquired by the acquisition unit 110 and the result of the determination by the broadcast determination unit 224. It works in the same way as 100.

As described above, the content selection device 200 in the present embodiment further includes a broadcast determination unit 224 as compared with the content selection device 100 in the first embodiment. That is, the content selection device 200 selects a candidate content to be transmitted to the whistleblower based on the presence or absence of the broadcast in addition to the information indicating the patient's condition.

Then, when it is determined that there is a broadcast, candidates for content to be transmitted to each of the plurality of whistleblowers are selected according to the patient's condition and the like. By selecting content candidates in this way, it is expected that the possibility that appropriate treatment will be given to the patient targeted for the emergency request will increase with the cooperation of multiple whistleblowers.

Therefore, the content selection device 200 makes it possible to provide more appropriate information to the whistleblower when there are a plurality of emergency requests.

(Third embodiment)
Subsequently, a third embodiment of the present invention will be described. FIG. 9 is a diagram showing a content selection device according to a third embodiment of the present invention.

As shown in FIG. 9, the content selection device 300 according to the third embodiment of the present invention includes an acquisition unit 110, a selection unit 320, an arrival time estimation unit 325, and an output unit 130. Further, the content storage unit 121 may be connected to the content selection device 200.

The acquisition unit 110 and the output unit 130 are the same elements as those with the same reference numerals in each of the above-described embodiments. The arrival time estimation unit 325 determines the time when the ambulance arrives at the patient's location based on the patient's location and the ambulance's dispatch status. The selection unit 320 selects content candidates based on the condition of the patient targeted for the emergency request and the time when the ambulance arrives at the patient's location.

That is, the content selection device 300 includes the arrival time estimation unit 325, and the selection unit 320 selects content candidates based on the time until the ambulance arrives, that is, the content in the first embodiment. It is different from the selection device 100.

The selection unit 320 may include the trained model 122 as in the selection unit 120 in the first embodiment. When the selection unit 320 includes the trained model 122, the content selection device 300 may include the learning unit 123.

Further, the configuration of the content selection device 300 in the present embodiment may be used in combination with the configuration of the content selection device 200 in the second embodiment. That is, the content selection device 300 may include a broadcast determination unit 224. In this case, the selection unit 320 may also perform the operation of the selection unit 220 described above.

The time it takes for the ambulance to arrive at the patient's location depends on, for example, the distance from the facility where the ambulance is deployed, such as the fire department, to the patient's location, road conditions including traffic congestion, and ambulance dispatch status. Depends on. Therefore, depending on the condition of the patient who is the target of the emergency request, it is assumed that the treatment to be performed on the patient differs depending on the time until the ambulance arrives at the patient's location. That is, it may be preferable to select the content to be transmitted according to the time until the ambulance arrives at the patient's location.

Therefore, in the present embodiment, the content selection device 300 selects content candidates based not only on the patient's condition but also on the time until the ambulance arrives.

Next, the elements of the content selection device 300 in this embodiment will be described. The description of the same elements as those in the first embodiment will be omitted as appropriate. Further, in the following description, the time until the ambulance arrives at the patient's location may be referred to as the arrival time.

As described above, the arrival time estimation unit 325 estimates the time when the ambulance arrives at the patient's location based on the patient's location and the ambulance's dispatch status. The arrival time estimated by the arrival time estimation unit 325 may be the time when the ambulance arrives at the patient's whereabouts, or may be the time required from the time when the estimation is made until the ambulance arrives at the patient's whereabouts. Further, as the arrival time, a specific time for the ambulance to arrive at the patient's location or a specific time required for the ambulance to arrive at the patient's location may be estimated, and a time range or a time range may be estimated. May be estimated.

The mechanism used by the arrival time estimation unit 325 to estimate the arrival time is not particularly limited. For example, a typical fire command system may include a mechanism that predicts when an ambulance will arrive at a patient's location. In such a case, the arrival time estimation unit 325 may use the release time predicted by the fire command system. That is, the arrival time predicted by the firefighting command system is taken as the estimation result of the arrival time by the arrival time estimation unit 325.

In addition, the arrival time estimation unit 325 responds to, for example, past results, arbitrary prediction models, etc., based on the distance from the location of the ambulance to the location of the patient, the dispatch status of the ambulance including the road conditions such as the presence or absence of traffic congestion, and the like. You may estimate the arrival time.

The selection unit 320 should transmit to the whistleblower based on the information indicating the patient's condition acquired by the acquisition unit 110 and the time when the ambulance estimated by the arrival time estimation unit 325 arrives at the patient's location. Select content candidates.

The time it takes for the ambulance to arrive at the patient's location varies depending on, for example, the distance from the location of the ambulance to the patient's location, the dispatch status of the ambulance, and the like. The time it takes for the ambulance to arrive at the patient's location may change the decision as to whether or not to treat the patient.

As an example, suppose a traffic accident occurs and a patient falls on the road. In this case, the procedure corresponding to the content of "temporary patient movement" shown in FIG. 3, that is, the procedure for moving the patient to a safe place is performed from the viewpoint of preventing a secondary disaster such as the occurrence of a new accident. Is desirable. On the other hand, in terms of the patient's condition, moving the patient may worsen the patient's condition.

Therefore, in this example, if it takes a long time for the ambulance to arrive, the possibility of a secondary disaster increases, so it is considered preferable to take measures to move the patient. On the other hand, if it does not take a lot of time for the ambulance to arrive, the possibility of a secondary disaster is relatively small, so the measures are taken to prevent the patient's condition from deteriorating. It is considered preferable that there is no such thing.

As another example, the procedure corresponding to the content with the "nearby AED guidance" shown in FIG. 3, that is, the procedure for preparing the AED for the patient to use the AED, has different needs depending on the arrival time of the ambulance. Is expected.

For example, if the AED is installed near the patient's location and it takes a long time for the ambulance to arrive, it is considered preferable to perform first aid using the AED. In this case, it is considered preferable to send the content of the "nearby AED guidance" to the whistleblower and urge the whistleblower to prepare the AED.

On the other hand, if the AED is installed far away and it takes time to prepare the AED, or if it does not take a lot of time for the ambulance to arrive, it is possible that the ambulance will arrive before the AED becomes available. Be done. In other words, it is highly likely that treatment by rescuers will be performed before the AED becomes available. In this case, the need to prepare an AED is considered to be relatively low.

Therefore, as described above, when the need for content-related measures changes according to the arrival time of the ambulance, the selection unit 320 selects as a candidate for the content to be transmitted according to the arrival time of the ambulance. Change the content to be done. When the selection unit 320 changes the candidate content to be selected according to the arrival time of the ambulance, the standard regarding the arrival time is, for example, the content according to the time required for taking measures corresponding to the content. It may be determined as appropriate for each.

The selection unit 320 changes the candidate content to be selected according to the time when the ambulance arrives at the patient's location, that is, the arrival time of the ambulance. That is, the selection unit 320 selects a candidate content to be transmitted to the whistleblower so that the content suitable for the arrival time is transmitted.

When the arrival time of the ambulance meets a predetermined criterion, the selection unit 320 selects the content related to the necessary treatment according to the arrival time as a candidate for the content to be transmitted. For example, when the arrival time of the ambulance is longer than the predetermined standard, the selection unit 320 selects the content related to the necessary treatment according to the arrival time as a candidate for the content to be transmitted. The selection unit 320 uses the content related to the procedure required when the arrival time of the ambulance is longer than the predetermined time, such as the content of "temporary patient movement" described above, in such a procedure. To select.

Further, the selection unit 320 may select as a candidate for the content to be transmitted by comparing the time required for the ambulance to arrive at the patient's location and the time required for performing the procedure related to the content. That is, when the time it takes for the ambulance to arrive at the patient's location is longer than the time required to perform a procedure related to a certain content, the selection unit 320 selects the content as a candidate for the content to be transmitted. do. The selection unit 320 is related to the treatment when the time required for the ambulance to arrive at the patient's location is longer than the time required to perform the treatment related to the content, as in the content of the “Nearby AED Guide”. The content to be selected is selected by such a procedure.

The relationship between the content and the arrival time is represented by the above-mentioned condition tag as an example. For example, an ambulance arrival time or range of arrival times suitable for transmitting the content is attached as a condition tag to each of the contents. In this case, the selection unit 320 selects a candidate content to be transmitted by, for example, comparing the arrival time estimated by the arrival time estimation unit 325 with the range of the arrival time or the arrival time given to the condition tag. Select. However, the relationship between the content and the arrival time may be expressed in other formats. The selection unit 320 may select a candidate content to be transmitted according to the arrival time of the ambulance by using a method different from the above method.

Further, when the content related to the action preferably performed regardless of the arrival time is prepared, the selection unit 320 serves as a candidate for the content to which the content should be transmitted regardless of the estimated arrival time. You may choose.

Further, when the content selection device 300 includes the broadcast determination unit 224, the selection unit 320 may select a candidate content to be transmitted to each of the whistleblowers according to the arrival time.

For example, if it takes a long time for the ambulance to arrive, it is assumed that many treatments are preferably performed on the patient. Therefore, the selection unit 320 may select a candidate content to be transmitted so that different content is transmitted to each of the plurality of whistleblowers. Further, since it is assumed that the selection unit 320 does not need a lot of treatment for the patient when the arrival of the ambulance does not take a lot of time, it is assumed that the selection unit 320 does not need much treatment for each of the plurality of whistleblowers. The candidate content to be transmitted may be selected so that the same content is transmitted.

The content selection device 300 operates in the same manner as the operation of the content selection device 100 shown in the flowchart of FIG. 7, except for the operation of the selection unit 320 described above. That is, the content selection device 300 is a content selection device, except that the selection unit 320 selects a content candidate based on the information indicating the patient's condition acquired by the acquisition unit 110 and the result estimated by the arrival time estimation unit 325. It works in the same way as 100.

As described above, the content selection device 300 in the present embodiment further includes an arrival time estimation unit 325 as compared with the content selection device 100 in the first embodiment. That is, the content selection device 300 selects a candidate content to be transmitted to the whistleblower based on the arrival time of the ambulance in addition to the information indicating the patient's condition. More specifically, the content selection device 300 changes the candidate content to be selected so that appropriate treatment is performed for the patient according to the arrival time of the ambulance.

By selecting content candidates in this way, it is expected that the possibility of taking necessary measures according to the arrival time of the ambulance will increase. Therefore, the content selection device 300 makes it possible to provide the whistleblower with more appropriate information according to the arrival time of the ambulance.

(Fourth Embodiment)
Subsequently, a fourth embodiment of the present invention will be described. FIG. 10 is a diagram showing a content selection device according to a fourth embodiment of the present invention.

As shown in FIG. 10, the content selection device 400 according to the third embodiment of the present invention includes an acquisition unit 110, a selection unit 420, a psychological state specifying unit 426, and an output unit 130. Further, the content storage unit 121 may be connected to the content selection device 200.

The acquisition unit 110 and the output unit 130 are elements similar to the elements with the same reference numerals in each of the above-described embodiments. The psychological state specifying unit 426 identifies the psychological state of the whistleblower. The selection unit 420 selects content candidates based on the information indicating the condition of the patient who is the target of the emergency request and the psychological condition.

That is, the content selection device 400 is different from the content selection device 100 in the first embodiment in that the content selection device 400 includes a psychological state specifying unit 426 and that a content candidate is selected based on the psychological state of the whistleblower.

The selection unit 420 may include the trained model 122 as in the selection unit 120 in the first embodiment. When the selection unit 420 includes the trained model 122, the content selection device 400 may include the learning unit 123.

Further, the configuration of the content selection device 400 in the present embodiment may be used in combination with one or both of the configuration of the content selection device 200 in the second embodiment or the content selection device 300 in the third embodiment. good. That is, the content selection device 400 may include one or both of the broadcast determination unit 224 and the arrival time estimation unit 325. In these cases, the selection unit 420 may perform one or both of the above-mentioned selection units 220 and the selection unit 320, if necessary.

When an emergency request is made, it is assumed that an accident or sudden change in the patient's physical condition often occurs immediately before that. Therefore, the psychological state of the whistleblower may differ from the normal calm psychological state. That is, it is assumed that the whistleblower is in an upset psychological state, such as being impatient or in a hurry.

If the whistleblower is in an upset psychological state, it is possible that the whistleblower may not be properly treated even if the whistleblower is urged to take some action by transmitting the content. .. That is, it is assumed that the whistleblower may be in an upset psychological state, which may make it difficult or impossible to perform the treatment itself, or may perform the treatment by an erroneous procedure. Therefore, it is considered preferable to consider the psychological state of the whistleblower when selecting a candidate for the content to be transmitted in order to urge the whistleblower to take some action.

Therefore, in the present embodiment, the content selection device 400 selects a content candidate based not only on the patient's condition but also on the psychological condition of the whistleblower.

Next, the elements of the content selection device 400 in this embodiment will be described. The description of the same elements as those in the first embodiment will be omitted as appropriate.

As described above, the psychological state specifying unit 426 identifies the psychological state of the whistleblower. In the present embodiment, the method for the psychological state specifying unit 426 to specify the psychological state is not particularly limited. Further, when the content selection device 400 includes a broadcast determination unit 224 and the broadcast determination unit 224 determines that there is a broadcast, the psychological state specifying unit 426 determines the psychological state of each of the plurality of whistleblowers. It may be specified.

As an example, the psychological state specifying unit 426 may be a mechanism for receiving the psychological state of the whistleblower determined by the commander. For example, when responding to an emergency request from a whistleblower, a commander may estimate the whistleblower's psychological state through the whistleblower's tone or tone. Therefore, the psychological state specifying unit 426 identifies the psychological state of the whistleblower by accepting the psychological state of the whistleblower determined by the commander.

The psychological state specifying unit 426 receives, for example, the psychological state of the whistleblower determined by the commander via any kind of input means provided in the firefighting command system. Further, the psychological state specifying unit 426 may accept the psychological state of the whistleblower determined by the commander of the whistleblower via other means.

As another example, the psychological state specifying unit 426 may be a mechanism for specifying the psychological state of the whistleblower based on the information or the like acquired by the acquisition unit 110. In this case, the psychological state is specified based on, for example, the tone and tone of the whistleblower. However, the psychological state specifying unit 426 may specify the psychological state of the whistleblower based on other information such as the content of the emergency request by the whistleblower. When an emergency request is made by a videophone, a video call, or the like, the psychological state specifying unit 426 may specify the psychological state of the whistleblower based on the facial expression and behavior of the whistleblower.

Further, the psychological state of the whistleblower may be specified based on the attributes of the whistleblower including the gender and age of the whistleblower. For example, when the whistleblower belongs to an attribute that is often in an upset psychological state, the psychological state specifying unit 426 identifies the psychological state as the whistleblower may be in an upset psychological state. May be good. Further, in this case, the psychological state specifying unit 426 may specify the psychological state by changing the criteria for determining that the whistleblower is in an upset psychological state.

Further, the psychological state specifying unit 426 may appropriately use a known technique for determining the psychological state as a mechanism for determining the psychological state.

Further, the psychological state specifying unit 426 may specify the psychological state by using a combination of the psychological state determination result by the commander and the psychological state determination result by the psychological state determination mechanism.

The psychological state of the whistleblower specified by the psychological state specifying unit 426 is expressed in an arbitrary format. For example, the psychological state of the whistleblower may be expressed in a two-step format, for example, being in a calm state of mind or being in an upset psychological state. Further, the psychological state of the whistleblower may be expressed by a plurality of stages of the degree of agitation, or may be expressed numerically. Furthermore, the psychological state of the whistleblower may be identified as a possibility, such as being upset.

The selection unit 420 changes the candidate content to be selected according to the psychological state specified by the psychological state specifying unit 426.

As mentioned above, if the whistleblower is in an upset psychological state, such as impatient or panicked, complex procedures may be impossible or difficult to perform. Therefore, the selection unit 420 changes the candidate content to be selected according to the psychological state of the whistleblower specified by the psychological state specifying unit 426. That is, the selection unit 420 selects a content candidate suitable for the psychological state of the whistleblower.

As an example, when a plurality of contents related to the same procedure are prepared, the selection unit 420 selects the content according to the psychological state of the whistleblower as the content to be transmitted to the whistleblower. For example, when the whistleblower is in an upset psychological state, the selection unit 420 selects content having a simpler structure as a candidate for content to be transmitted. Further, when the whistleblower is in a calm and normal psychological state, the selection unit 420 selects content having a more detailed structure as a candidate for content to be transmitted.

The content having a simple structure is, for example, content that mainly indicates the main points of treatment for a patient. Further, when the content is an image or a moving image, the content having a simple structure includes the content in which the main part of the image is displayed in a large size.
If the content contains textual information, the procedure is described, for example, in concise terms. That is, the content having a simple structure is the content that emphasizes the ease of intuitive understanding by the whistleblower.

Further, in this case, the content having a detailed structure is, for example, content indicating most or all of the processing for the patient. In addition, when the content includes character information, a detailed explanation of the procedure may be given in a sentence or the like.
That is, the content having a detailed structure is the content in which the detail of the explanation is emphasized.

Further, when the content related to a plurality of treatments can be selected for the patient's condition, the selection unit 420 may change the number of content candidates selected according to the psychological state of the whistleblower. good.

For example, the selection unit 420 has a smaller number of content candidates when the whistleblower is identified as being in an upset psychological state than when it is identified as being in a calm and normal psychological state. To select. Alternatively, the selection unit 420 selects content candidates only for the contents with high urgency according to the patient's condition.

By selecting the content as in the above two examples, even if the whistleblower is upset, at least the required treatment according to the patient's condition can be reliably performed on the patient. Be expected. In addition, if the whistleblower is in a normal calm state of mind, it is expected that as many of the treatments required according to the patient's condition will be appropriately performed on the patient in the desired procedure. Will be done.

When a plurality of contents related to the same treatment are prepared and the contents related to the plurality of treatments can be selected, the selection unit 420 performs the above operations in combination to obtain the contents. Candidates may be selected. That is, when the whistleblower is identified as being in an upset psychological state, the selection unit 420 selects a small number of contents having a simple structure as candidates for the contents to be transmitted.

Further, when the whistleblower is specified to be in an upset psychological state and the degree of upset is specified, the selection unit 420 informs the whistleblower according to the specified degree of upset. On the other hand, candidates for content to be transmitted may be selected.

Further, when the content for calming the whistleblower is prepared, the selection unit 420 provides the content for calming the whistleblower to the whistleblower identified as being in an upset psychological state. It may be selected as the content to be transmitted.

When the content selection device 400 includes the broadcast determination unit 224, the selection unit 420 selects candidates for content to be transmitted to each of the plurality of whistleblowers according to their psychological states. May be good.

In this case, the selection unit 420 should send the content to each of the plurality of whistleblowers so that the content is sent only to the whistleblower who is identified as having a normal calm psychological state, for example. Candidates may be selected. That is, the selection unit 420 may select a candidate content to be transmitted to each of the plurality of whistleblowers so that the content is not transmitted to the whistleblower who is in an upset psychological state.

Further, in this case, the selection unit 420 sends the content having a detailed structure and the content related to the urgent treatment to the whistleblower in a normal calm psychological state. Candidates may be selected. In this case, the selection unit 420 selects content candidates so that content having a simple structure or content related to a less urgent procedure is transmitted to the whistleblower who is in an upset psychological state. You may.

When the tendency of the psychological state differs depending on the attributes of the whistleblower, including the gender and age of the whistleblower, the selection unit 420 selects candidates for content to be transmitted to the whistleblower according to the attributes of the whistleblower. You may.

For example, for a whistleblower with an attribute that is likely to be in a normal psychological state, the selection unit 420 is a content candidate so that content having a detailed structure or content related to an urgent procedure is transmitted. To select. In addition, for the whistleblower with an attribute that is likely to be in an upset psychological state, the selection unit 420 is a content candidate so that content having a simple structure or content related to a less urgent procedure is transmitted. To select.

The content selection device 400 operates in the same manner as the operation of the content selection device 100 shown in the flowchart of FIG. 7, except for the operation of the selection unit 420 described above. That is, the content selection device 400 is the content selection device 100, except that the selection unit 420 selects content candidates based on the information indicating the patient's condition and the psychological state of the whistleblower specified by the psychological state specification unit 426. It works in the same way.

As described above, the content selection device 400 in the present embodiment further includes a psychological state specifying unit 426 as compared with the content selection device 100 in the first embodiment. That is, the content selection device 400 selects a candidate content to be transmitted to the whistleblower based on the psychological state of the whistleblower in addition to the information indicating the patient's condition. More specifically, the content selection device 400 changes the candidate content to be selected so that appropriate treatment is performed for the patient according to the psychological state of the whistleblower.

By selecting the content candidates in this way, it is expected that the possibility that the patient who is the target of the emergency request will be treated in a feasible manner will increase. Therefore, the content selection device 400 makes it possible to provide the whistleblower with more appropriate information according to the psychological state of the whistleblower.

Although the present invention has been described above with reference to the embodiments, the present invention is not limited to the above embodiments. Various modifications that can be understood by those skilled in the art can be made to the structure and details of the present invention within the scope of the present invention. In addition, the configurations in each embodiment can be combined with each other as long as they do not deviate from the scope of the present invention.

A part or all of the present invention is also expressed as in the following appendix, but is not limited to the following.

(Appendix 1)
An acquisition method for acquiring information indicating the condition of the patient who was the target of the emergency request,
Selection means for selecting candidates for content to be transmitted to the whistleblower who made the emergency request based on the patient's condition, and
An output means for outputting the selected candidates for the content, and
Content selection device equipped with.

(Appendix 2)
The selection means outputs the content candidate based on the keyword extracted from the information indicating the patient's condition and the tag attached to the content candidate.
The content selection device according to Appendix 1.

(Appendix 3)
The selection means selects a candidate for the content using a trained model that has learned the relationship between the patient's condition and the content related to the patient's condition.
The content selection device according to Appendix 1 or 2.

(Appendix 4)
The selection means assigns a priority to each of the plurality of the contents and selects them as candidates for the contents.
The output means outputs a plurality of candidates for the content according to the priority.
The content selection device according to any one of Supplementary note 1 to 3.

(Appendix 5)
A broadcast determination means for determining the presence or absence of a plurality of the emergency requests for the patient is provided.
The selection means selects a candidate for the content based on the patient's condition and the presence or absence of the plurality of emergency requests.
The content selection device according to any one of Supplementary note 1 to 4.

(Appendix 6)
The selection means selects a candidate for the content so that different content is transmitted to each of the whistleblowers when it is determined that there are a plurality of emergency requests.
The content selection device according to Appendix 5.

(Appendix 7)
The selection means selects a candidate for the content so that the same content is transmitted to each of the whistleblowers when it is determined that there are a plurality of emergency requests.
The content selection device according to Appendix 5.

(Appendix 8)
An arrival time estimation means for estimating the time when the ambulance arrives at the patient's location based on the patient's location and the ambulance's dispatch status is provided.
The selection means selects a candidate for the content based on the patient's condition and the time.
The content selection device according to any one of Supplementary note 1 to 7.

(Appendix 9)
When the time for the ambulance to arrive at the location meets a predetermined criterion, the selection means selects the content related to the necessary treatment according to the time as a candidate for the content.
The content selection device according to Appendix 8.

(Appendix 10)
The selection means selects a candidate for the content by comparing the time required for the ambulance to arrive at the location and the time required for performing the procedure related to the content.
The content selection device according to Appendix 8.

(Appendix 11)
It is equipped with a psychological state specifying means for specifying the psychological state of the whistleblower.
The selection means selects a candidate for the content based on the patient's condition and the psychological condition.
The content selection device according to any one of Supplementary note 1 to 10.

(Appendix 12)
The psychological state specifying means identifies the psychological state of the whistleblower based on the attributes of the whistleblower including at least the age or gender of the whistleblower.
The content selection device according to Appendix 11.

(Appendix 13)
The selection means selects a candidate for the content regarding the measures that the whistleblower can perform based on the psychological state.
The content selection device according to any one of Appendix 11 or 12.

(Appendix 14)
The psychological state specifying means identifies whether the whistleblower is in a normal psychological state or an upset psychological state.
The content selection device according to any one of Supplementary note 11 to 13.

(Appendix 15)
The selection means obtains the content having a simple structure as compared with the content to be transmitted to the whistleblower in a normal psychological state when the psychological state of the whistleblower is in an upset psychological state. Select as a candidate for content,
The content selection device according to Appendix 14.

(Appendix 16)
When the whistleblower is in an upset psychological state, the selection means selects a small number of the contents as a candidate for the content as compared with the number of contents to be transmitted to the whistleblower in a normal psychological state. Select as,
The content selection device according to Appendix 14 or 15.

(Appendix 17)
The selection means selects a candidate for the content to be transmitted to each of the plurality of whistleblowers according to the psychological state of each of the plurality of whistleblowers.
The content selection device according to any one of Supplementary note 11 to 15.

(Appendix 18)
Obtain information that indicates the condition of the patient who was the subject of the emergency request,
Based on the patient's condition, select content candidates to be sent to the whistleblower who made the emergency request.
Output the selected candidates for the content,
Content selection method.

(Appendix 19)
On the computer
The process of acquiring information indicating the condition of the patient who was the target of the emergency request, and
Based on the patient's condition, the process of selecting content candidates to be sent to the whistleblower who made the emergency request, and
Processing to output the selected candidate of the content and
A program to execute.

100 Content selection device 110 Acquisition unit 120 Selection unit 130 Output unit 121 Content storage unit 122 Learned model 123 Learning unit 224 Broadcast judgment unit 325 Arrival time estimation unit 426 Psychological state identification unit

Claims (9)

An acquisition method for acquiring information indicating the condition of the patient who was the target of the emergency request,
An arrival time estimation means that estimates the time when the ambulance arrives at the patient's location based on the patient's location and the ambulance's dispatch status.
A selection means for selecting a candidate for content to be transmitted to the whistleblower who made the emergency request based on the patient's condition and the time.
An output means for outputting the selected candidates for the content, and
Content selection device equipped with. The selection means outputs the content candidate based on the keyword extracted from the information indicating the patient's condition and the tag attached to the content candidate.
The content selection device according to claim 1. A broadcast determination means for determining the presence or absence of a plurality of the emergency requests for the patient is provided.
The selection means selects a candidate for the content based on the patient's condition and the presence or absence of a plurality of the emergency requests.
The content selection device according to claim 1 or 2. The selection means selects a candidate for the content so that different content is transmitted to each of the whistleblowers when it is determined that there are a plurality of the emergency requests.
The content selection device according to claim 3. When the time when the ambulance arrives at the location meets a predetermined criterion, the selection means selects the content related to the necessary treatment according to the time as a candidate for the content.
The content selection device according to any one of claims 1 to 4. It is equipped with a psychological state specifying means for specifying the psychological state of the whistleblower.
The selection means selects a candidate for the content based on the patient's condition and the psychological condition.
The content selection device according to any one of claims 1 to 5. The selection means selects a candidate for the content regarding the measures that the whistleblower can perform based on the psychological state.
The content selection device according to claim 6. The computer
Obtain information that indicates the condition of the patient who was the subject of the emergency request,
Based on the location of the patient and the dispatch status of the ambulance, the time for the ambulance to arrive at the location of the patient is estimated.
Based on the patient's condition and the time, candidates for content to be sent to the whistleblower who made the emergency request are selected.
Output the selected candidates for the content,
Content selection method. On the computer
The process of acquiring information indicating the condition of the patient who was the target of the emergency request, and
A process of estimating the time when the ambulance arrives at the patient's location based on the patient's location and the ambulance's dispatch status, and
A process of selecting content candidates to be transmitted to the whistleblower who made the emergency request based on the patient's condition and the time.
Processing to output the selected candidate of the content and
A program to execute.

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