JP7326515B1 - ELEVATOR CONTROL DEVICE, ELEVATOR SYSTEM AND GUIDANCE SERVICE METHOD - Google Patents

Abstract

An object of the present invention is to enable flexible language selection without requiring pre-registration of guidance data on an elevator side. [Solution] A file server that is placed in a cloud environment and stores multilingual guidance data, and is installed in a car or at a platform, and authenticates user information including information specifying the language used by elevator users. a user authentication device installed in the car or at the boarding area to provide voice guidance or display guidance in multiple languages; and a language identification unit that identifies the language used by the user from the input user information. , a guidance data input unit that acquires guidance data corresponding to the specified language from the file server based on the specified language information, and an output unit that outputs the acquired guidance data to a guidance device in the car or at the hall. and an elevator controller having at least: [Selection drawing] Fig. 1

Description

An embodiment of the present invention relates to an elevator control device, an elevator system, and a guidance service method.

As the globalization of elevators progresses, it is necessary to anticipate users of various languages. often not.

2. Description of the Related Art Conventionally, in an elevator voice guidance system, there is a technique of inputting a destination floor and a desired language at a hall and announcing a language registered in advance in an elevator control device. Also known is a technology that stores user information and floors used, automatically selects a language in an elevator control device, and makes an announcement, and a technology that selects an announcement with a voice recognition device installed in the elevator.

WO2018/025376 Japanese Patent Application Laid-Open No. 2020-121880 JP-A-8-268658

However, in the conventional technology, voice guidance and guidance display are not prepared in languages other than the above-mentioned main languages, and voice guidance service and guidance display service suitable for multinational and multilingual users cannot be provided.

In addition, although it is possible to store and use a huge amount of languages of countries around the world in each elevator control device, a file server storing multilingual guidance data will be required for each elevator control device. becomes enormous.

SUMMARY OF THE INVENTION It is therefore an object of the present invention to provide an elevator control device, an elevator system, and a guidance service method that enable flexible language selection without the need to pre-register guidance data on the elevator side.

In order to achieve the above object, the embodiment is placed in a cloud environment and includes a file server that stores multilingual guidance data, and information that is installed in the car or at the hall and specifies the language used by the elevator user. A user authentication device that authenticates user information including, a guidance device that is installed in the car or at the boarding area and executes voice guidance or display guidance in multiple languages, and the language used by the user based on the input user information a guidance data input unit that obtains guidance data corresponding to the specified language from the file server based on the specified language information; an elevator controller having at least an output that outputs to the device.

The block diagram which shows the structure of the elevator system of embodiment. FIG. 2 is a block diagram showing the elevator system of the first embodiment, focusing on the configuration of an elevator control device; FIG. Explanatory drawing which shows equipment arrangement in a cage. Explanatory drawing which shows equipment arrangement of a boarding point. 4 is a flowchart showing a processing procedure of the elevator system of the first embodiment; The block diagram which shows the elevator system of 2nd Embodiment centering on the structure of an elevator control apparatus. The block diagram which shows the elevator system of 3rd Embodiment centering on the structure of an elevator control apparatus. The flowchart which shows the processing procedure of the elevator system of 4th Embodiment. The block diagram which shows the elevator system of 5th Embodiment centering on the structure of an elevator control apparatus.

<First Embodiment>
<<Configuration of the First Embodiment>>
FIG. 1 is a block diagram showing the configuration of the elevator system of the embodiment. FIG. 2 is a block diagram showing the configuration of the elevator control system in the first embodiment. FIG. 3 is an explanatory diagram showing an example of arrangement of devices in a car, and FIG. 4 is an explanatory diagram showing an example of arrangement of hall devices.

The elevator system shown in FIG. 1 includes a car 10, a hall 20, an elevator control device 30, a communication device 40, and a cloud file server 50.

In the car 10, an in-car guiding device 11 and an in-car authentication device 12 are installed.

The in-car guidance device 11 is installed in the car 10 and provides guidance suitable for the language used by the user. and an in-car display device 15 .

The intra-car authentication device 12 is installed in the car 10, authenticates the user 13 of the car 10, and generates authentication information including language information specifying the language used by the user 13. FIG. As the in-car authentication device 12, at least one of a key reader, a key switch, an IC reader, a two-dimensional barcode reader, and a portable information terminal authentication device for reading user information including information specifying the language used by the user. be. It should be noted that the configuration may be such that the user directly inputs the language information.

A hall guidance device 21 and a hall authentication device 22 are installed in the hall 20 .

The hall guidance device 21 is installed in the hall 20 and provides guidance suitable for the language used by the user, and includes a voice guidance speaker 24 that provides guidance in multilingual voices and a hall display that provides guidance in multilingual characters and images. a device 25;

The hall authentication device 22 is installed in the hall 20, authenticates the elevator user 23, and generates authentication information including language information specifying the language used by the user 23. FIG. As with the in-car authentication device 12, the hall authentication device 22 includes a key reader, a key switch, an IC reader, a two-dimensional bar code reader, and a portable information terminal for reading user information including information specifying the language used by the user. At least one of authentication devices. It should be noted that the configuration may be such that the user directly inputs language information from a keypad or the like.

As shown in FIG. 3, an in-car authentication device 12, an in-car display device 15, an in-car voice recognition microphone 16, and a car operating panel 17 are arranged on the wall surface beside the door of the car 10. FIG. Also, a voice guide speaker 14 is arranged on the door.

As shown in FIG. 4, on the wall beside the door of the hall 20, a hall guidance device 21, a hall authentication device 22, a voice guidance speaker 24, a hall display device 25, a hall voice recognition microphone 26, and a hall operating panel 27 are arranged. ing.

As shown in FIG. 2, the elevator control device 30 includes a user information input section 31, a language identification section 32, a language information output section 33, a guidance data input section 34, and a guidance data output section . In the embodiment, guidance data includes voice guidance data, text guidance data, and image guidance data.

The user information input unit 31 inputs authentication information regarding the users 13 and 23 from the in-car authentication device 12 and the hall authentication device 22 .

The language identification unit 32 identifies the languages used by the users 13 and 23 based on the authentication information about the users 13 and 23 input by the user information input unit 31. FIG.

The language information output unit 33 outputs the language information identified by the language identification unit 32 to the cloud file server 50 via the communication device 40 .

Guidance data input unit 34 inputs guidance data in the language used by users 13 and 23 via communication device 40 .

The guidance data output unit 35 outputs the guidance data input by the guidance data input unit 34 to the car guidance device 11 and the hall guidance device 21 .

The communication device 40 outputs language information used by the users 13 and 23 from the elevator control device 30 to the cloud file server 50 . It also inputs guidance data from the cloud file server 50 and outputs it to the elevator control device 30 .

A cloud file server 50 is a file server placed in a cloud environment, and stores multilingual data 51 corresponding to users 13 and 23 . Here, in the embodiment, the "cloud environment" is not limited to the so-called "cloud", but also includes an environment in which a file server that can be shared by a plurality of elevator control devices 30 is placed. The multilingual data 51 is multilingual voice guidance data, multilingual character guidance data, and multilingual image guidance data.

<<Processing procedure of the first embodiment>>
Next, the processing procedure of the elevator system of the first embodiment will be explained based on the flowchart of FIG.

As shown in FIG. 5, a user of an elevator receives identification information such as an IC card possessed by the user from an in-car authentication device 12 installed in a car 10 or from a hall authentication device 22 installed in a hall 20. , 22. When the user information input unit 31 of the elevator control device 30 inputs the user information (step S1 YES), the language specifying unit 32 specifies the language from the language information included in the user information (step S2).

When the language used by the user can be specified (step S2 YES), the language information output unit 33 outputs the language information to the cloud file server 50 via the communication device 40 (step S3). The cloud file server 50 extracts guidance data corresponding to the language information and outputs it to the elevator control device 30 .

When the guidance data input unit 34 of the elevator control device 30 inputs the guidance data from the cloud file server 50 (step S4 YES), the input guidance data is output to the car guidance device 11 and hall guidance device 21 (step S5). . As a result, voice guidance corresponding to the language used by the user is broadcast into the car 10 from the voice guidance speaker 14 of the in-car guidance device 11 . In addition, the in-car display device 15 displays text guidance corresponding to the language used by the user. The voice guidance speaker 24 of the hall guidance device 21 and the hall display device 25 are the same.

Thus, according to the first embodiment, there is no need to pre-register multilingual voice data in the elevator control device 30, and by receiving multilingual guidance data from the file server 50 placed in the cloud environment each time, It is possible to provide multilingual guide services tailored to users. It is also possible to collectively manage updates and changes of guidance data.

In addition, since it is possible to provide similar services in elevators equipped with communication devices and authentication devices, the system is suitable for public elevators where an unspecified number of users are expected.

<Second embodiment>
FIG. 6 is a block diagram showing the configuration of the elevator system of the second embodiment. Layout examples of in-car devices and hall devices are the same as those shown in FIGS.

In the second embodiment, the user's language collected by the in-car voice recognition microphone 16 in the car 10 and the user's language collected by the hall voice recognition microphone 26 in the hall 20 are input by the voice recognition data input unit 36. input. The language specifying unit 32 specifies the language used by the user from the input voice identification data. The subsequent processing is the same as in the first embodiment.

Thus, according to the second embodiment, the same effects as those of the first embodiment are obtained. Also, it is possible to identify (recognize) the spoken language of the user, specify the language used by the user from the language keyword, and automatically select guidance data.

<Third Embodiment>
FIG. 7 is a block diagram showing the configuration of the elevator system of the third embodiment. Layout examples of in-car devices and hall devices are the same as those shown in FIGS.

In the third embodiment, a guidance data backup unit 37 is provided in the elevator control device 30. FIG.

The guidance data backup unit 37 is a storage unit that temporarily stores the guidance data downloaded from the cloud file server 50 as a backup.

Thus, according to the third embodiment, guidance data that has been used once is temporarily stored as backup data. Therefore, even when communication with the cloud file server 50 is interrupted for some reason, the guidance data temporarily stored in the backup data is selected and output to the car guidance device 11 and hall guidance device 21. can do.

In particular, by storing frequently used languages as much as possible, there is no need to access the cloud file server 50 and download guidance data each time, thereby improving the convenience of the system.

<Fourth Embodiment>
FIG. 8 is a flow chart showing the processing procedure of the fourth embodiment. Since the configuration of the fourth embodiment is basically the same as that of the first embodiment, it will be described with reference to FIGS. 1 and 2. FIG.

In the fourth embodiment, based on the attribute of the user, the installation location of the elevator, the event being held, the season, the time zone, etc., guidance data corresponding to the content is output.

When authenticating the user, it is possible to authenticate the user's attributes (sex, age, preferences) in addition to the language used by the user. Further, the guidance data accumulated in the cloud file server 50 is classified according to attributes of users, installation locations of elevators, during events, seasons, time zones, and the like.

As shown in FIG. 8, an elevator user obtains identification information such as an IC card possessed by the user from an in-car authentication device 12 installed in the car or from a hall authentication device 22 installed in a hall 20. 22 to load. When the user information input unit 31 of the elevator control device 30 inputs the user information (step S11 YES), the language specifying unit 32 specifies the language from the language information included in the user information (step S12).

If the language used by the user can be specified (step S12 YES), then the language specifying unit 32 specifies the attributes of the user (step S13).

If the attribute of the user can be specified (step S13 YES), the language information output unit 33 outputs the language information and the attribute information of the user to the cloud file server 50 via the communication device 40 (step S14 ). The cloud file server 50 extracts guidance data corresponding to the language information and the attribute information and outputs them to the elevator control device 30 .

On the other hand, when the attribute of the user cannot be specified (step S13 NO), the language information output unit 33 outputs only the language information to the cloud file server 50 via the communication device 40 (step S15). The cloud file server 50 extracts guidance data corresponding to the language information and outputs it to the elevator control device 30 .

When the guidance data input unit 34 of the elevator control device 30 inputs the guidance data from the cloud file server 50 (step S16 YES), the input guidance data is output to the car guidance device 11 and hall guidance device 21 (step S17). .

As a result, voice guidance corresponding to the language used by the user is broadcast into the car 10 from the voice guidance speaker 14 of the in-car guidance device 11 . At that time, in consideration of the user's attribute information, for example, if the user is a child, it is possible to output guidance information for children or to provide guidance using the character's voice. Further, the in-car display device 15 displays text guidance and image guidance corresponding to the language used by the user. At that time, it is possible to display with expressions and images for children. The same applies to the voice guidance speaker 24 of the hall guidance device 21 and the hall display device 25 .

Thus, according to the fourth embodiment, when authenticating a user, not only the language information but also the attributes of the user can be authenticated. For example, if the users include children, the content of the announcement for children is selected, or the voice pattern of the announcement is changed to be pleasing to children. Further, if an event is being held, it is possible to select and output guidance data suitable for the content of the event or guidance data suitable for the season or time zone.

In addition to selecting multilingual voices and changing the content of announcements, guidance data with content limited to periods and locations, multiple announcement patterns, voice quality patterns, etc. can be accumulated in the cloud file server and selected as appropriate. By doing so, it is possible to output guidance data only for that period or only for that location, which contributes to improving the convenience of the elevator.

<Fifth Embodiment>
FIG. 9 is a block diagram showing the elevator system of the fifth embodiment, focusing on the configuration of the elevator control device.

In each of the above-described embodiments, the guidance data is output by the in-car guidance device 11 and the hall guidance device 21 . In the fifth embodiment, multilingual guidance data is transmitted to the mobile terminals 19 and 29 possessed by the user.

In this case, guidance data output units 18 and 28 for portable terminals are installed in the car 10 and at the hall 20. Send guidance data to The mobile terminals 19 and 29 may be smart phones owned by individuals or mobile terminals lent from buildings, event venues, or the like.

Thus, according to the fifth embodiment, it is possible to provide multilingual services for individual users. Therefore, it is possible to protect the privacy of users and allow multiple users to use multilingual services at the same time. Furthermore, there is an effect that it is possible to provide multilingual services to the hearing-impaired.

As described above, according to each embodiment, there is no need to pre-register multilingual guidance data in the elevator control device 30, and by receiving the multilingual guidance data each time from the cloud environment or shared file server, the user can It will be possible to provide multilingual services that match the needs of each language, and it will also be possible to collectively manage updates and changes to multilingual data.

<Modification>
Note that an image recognition device may be installed in the car 10 and the boarding hall 20 to perform image recognition of documents such as passports possessed by the users 13 and 23 that recognize individuals, and to specify the language used from the recognition information. .

Although several embodiments of the invention have been described above, these embodiments are provided by way of example and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and modifications can be made without departing from the scope of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are included in the scope of the invention described in the claims and equivalents thereof.

10...car 11...in-car guidance device 12...in-car authentication device 13...user 14...voice guidance speaker 15...in-car display device 16...in-car voice recognition microphone 17...car operation panel 18 Guidance data output unit for mobile terminal 19 Mobile terminal 20 Boarding hall 21 Boarding hall guidance device 22 Boarding hall authentication device 23 User 24 Voice guidance speaker 25 Boarding hall display device 26 Hall voice identification microphone, 27... Hall operating panel, 28... Guidance data output unit for mobile terminal, 29... Mobile terminal, 30... Elevator control device, 31... User information input unit, 32... Language specifying unit, 33... Language information Output unit 34 Guidance data input unit 35 Guidance data output unit 36 Voice identification data input unit 37 Guidance data backup unit 40 Communication device 50 Cloud file server 51 Multilingual data

Claims (6)

A file server placed in a cloud environment and storing guidance data in multiple languages;
a user authentication device installed in a car or at a platform for authenticating user information including information specifying the language used by the elevator user;
A guidance device installed in the car or at the boarding area and executing multilingual voice guidance or display guidance;
A language identification unit for identifying the language used by the user from the input user information, and a guidance data input for obtaining guidance data corresponding to the identified language from the file server based on the identified language information. and an output unit for outputting the obtained guidance data to the guidance device in the car or at the landing ,
The guidance data of the file server is at least classified into guidance data corresponding to user attributes, limited-time guidance data, and guidance data corresponding to the installation location of the elevator,
The user authentication device recognizes the language used by the user and the attributes of the user,
The elevator system according to claim 1, wherein the elevator control device selects and presents any of the classified guidance data or the guidance data based on user attributes when selecting the guidance data of the file server. The user authentication device includes a key reader, a key switch, an IC reader, a two-dimensional bar code reader, a mobile information terminal authentication device, and a user language information that reads user information including information specifying the language used by the user. 2. The elevator system according to claim 1 , wherein the authentication device is at least one for directly inputting the . A voice identification microphone installed in the car or at the hall and collecting voices uttered by users to generate voice identification data,
3. The elevator system according to claim 1, wherein said elevator control device receives voice identification data from said voice identification microphone and selects guidance data from said file server based on a voice keyword included in said voice identification data. . 4. The elevator system according to any one of claims 1 to 3, wherein said elevator control device comprises a guidance data backup section for temporarily storing guidance data used once as backup data. The guidance data of the file server is at least classified into guidance data corresponding to user attributes, limited-time guidance data, and guidance data corresponding to the installation location of the elevator,
The user authentication device recognizes the language used by the user and the attributes of the user,
5. The elevator control device according to any one of claims 1 to 4, wherein when selecting the guidance data of the file server, the elevator control device selects and presents one of the classified guidance data or guidance data based on user attributes. or the elevator system according to claim 1. 6. The elevator system according to any one of claims 1 to 5, further comprising a guidance data output unit for mobile terminals installed in said car or at a hall for outputting said guidance data to a mobile terminal carried by a user.

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