JP7318372B2 - Information processing system, information processing device and program - Google Patents

Description

The present invention relates to an information processing system, an information processing device, and a program.

In recent years, there has been proposed an image forming apparatus management system that aggregates and analyzes operation history information of a plurality of image forming apparatuses, and based on the analysis results, generates and transmits information on operation settings suitable for operating the apparatus. (See Patent Document 1, for example).

In the image forming apparatus management system disclosed in Japanese Patent Application Laid-Open No. 2002-200001, a log analysis server obtains log information of the operation history of the image forming apparatus via a network, analyzes the obtained log information, and analyzes the operation of the image forming apparatus. Provided is an operation history analysis apparatus that generates settings recommended as settings and transmits the settings to an image forming apparatus and a client terminal.

Japanese Patent No. 6127698

SUMMARY OF THE INVENTION An object of the present invention is to provide an information processing system, an information processing apparatus, and a program capable of presenting service utilization effects resulting from introduction of a service into a device.

[1] generation means for generating history information indicating a history of execution instruction information executed by a device;
A series of execution instruction information that satisfies a condition that one execution instruction and subsequent execution instructions are executed within a predetermined time is extracted from the history information as a predetermined condition regardless of the user who issues the execution instruction. a calculating means for calculating first number-of-times information indicating the number of times the series of execution instruction information has occurred; An information processing system, comprising: presentation means for presenting effect information indicating an effect of having a function of executing a combination of execution instruction information corresponding to instruction information with a single execution instruction.
[2] The calculation means outputs second number-of-times information indicating the number of execution times of the combination of the execution instruction information based on the history information, and the presentation means outputs the combination of the execution instruction information and the second execution instruction information. The information processing system according to [1], wherein the effect information is output according to the number of times information.
[3] The information processing system according to [1] or [2], wherein the calculation means calculates, as the effect information, the time saved by providing the function.
[4] The information processing system according to [1] or [2], wherein the calculation means calculates, as the effect information, amount information due to the provision of the function.
[5] generating means for generating history information indicating a history of execution instruction information executed by a device; a calculation means for extracting a series of execution instruction information that satisfies a condition that the execution instruction has been executed within a predetermined time , and calculating first number information indicating the number of times the series of execution instruction information has occurred; information processing device.
[6] History information indicating the history of execution instruction information executed by a device, and a predetermined condition extracted from the history information that sets one execution instruction and subsequent execution instructions regardless of the user who issues the execution instruction. Acquisition means for acquiring a series of execution instruction information that satisfies a condition executed within a predetermined time and first number information indicating the number of times the series of execution instruction information has occurred; and the series of execution instructions. Effect information indicating an effect of having a function of executing a combination of execution instruction information corresponding to the series of execution instruction information with a single execution instruction, according to the information and the first count information. An information processing apparatus comprising a presenting means for presenting the .
[7] A computer is provided with generating means for generating history information indicating a history of execution instruction information executed by a device , and one execution instruction regardless of a user who issues an execution instruction as a predetermined condition based on the history information. Calculation means for extracting a series of execution instruction information that satisfies the condition that subsequent execution instructions have been executed within a predetermined time, and calculating first number of times information indicating the number of times the series of execution instruction information has occurred. and, according to the series of execution instruction information and the first number of times information, the device executes a combination of execution instruction information corresponding to the series of execution instruction information with a single execution instruction. A program for functioning as presentation means for presenting effect information indicating the effect of the event.

According to the inventions of Claims 1, 5, 6, and 7, it is possible to present the effect of service utilization resulting from the introduction of the service to the device.
According to the second aspect of the invention, it is possible to know the difference in the number of times depending on the combination of execution instruction information.
According to the third aspect of the invention, it is possible to know the processing time reduced by using the service as a service utilization effect.
According to the fourth aspect of the invention, it is possible to know the amount of money saved by using the service as the effect of using the service.

FIG. 1 is a block diagram showing the configuration of an information processing system according to an embodiment of the invention. FIG. 2 is a diagram showing an example of a job log information table. FIG. 3 is a diagram showing an example of a job pattern information table. FIGS. 4A and 4B are diagrams showing examples of menu screens. FIG. 5 is a block diagram showing an example of the control system of the management device. FIG. 6 is a diagram showing an example of a service information table. FIG. 7 is a diagram showing an example of an installed service information table. FIG. 8 is a schematic diagram showing an example of a usage display screen. FIG. 9 is a schematic diagram showing an example of a usage status display screen. FIG. 10 is a schematic diagram showing an example of the usage status display screen. FIG. 11 is a schematic diagram showing an example of the usage status display screen. FIG. 12 is a flow chart showing an example of the operation of the device according to this embodiment. FIG. 13 is a flow chart showing an example of details of the operation of step S6 in the flow chart shown in FIG. FIG. 14 is a flow chart showing an example of the operation of the management device according to this embodiment. FIG. 15 is a flow chart showing an example of details of the operation of step S13 in the flow chart shown in FIG. FIG. 16 is a flow chart showing a detailed modification of the operation of step S13 in the flow chart shown in FIG.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be described with reference to the drawings. In each figure, constituent elements having substantially the same function are denoted by the same reference numerals, and redundant description thereof is omitted.

[Summary of Embodiment]
An information processing system according to the present embodiment includes generating means for generating history information indicating a history of execution instruction information executed by a device, and extracting a series of execution instruction information that satisfies a predetermined condition from the history information. , calculating means for calculating first number of times information indicating the number of times the series of execution instruction information has occurred; a presenting means for presenting effect information indicating an effect of having a function of executing a combination of execution instruction information with a single execution instruction.

[Embodiment]
FIG. 1 is a block diagram showing the configuration of an information processing system according to an embodiment of the invention. This information processing system 1 includes a plurality of devices 2, a management device 3, an analysis result confirmation personal computer (hereinafter referred to as PC) 4, and an internal network such as a local area network that connects the devices 2 and the management device 3. 27 , the Internet 6 , and an administrator PC 200 connected to the internal network 27 . The device 2 is an example of an information processing device. The management device 3 is an example of an information processing device. Reference numeral 5 in FIG. 1 denotes a communication line provider network connected to the device 2 via a public line network 50 such as a 4G line network or a 5G line network. Note that the number of devices 2 may be one.

The device 2 is, for example, a multi-function device in this embodiment. The device 2 has multiple functions such as scanning, printing, forwarding, and FAX transmission/reception. A plurality of devices 2 each have a unique device device ID that identifies the device 2 .

The analysis result confirmation PC 4 is, for example, a PC for confirming the analysis result information and service utilization effect on the administrator side of the management device 3 .

The information processing system 1 may include a firewall 20 between the device 2 and the Internet 6 that is used to prevent unauthorized access from the outside.

The administrator's PC 200 is, for example, a PC used by the administrator of the device 2 to check analysis result information and service utilization effects.

(Configuration of device 2)
The device 2 includes a control section 21 that controls each section of the device 2, a storage section 22 that stores various information, a communication section 23, an operation display section 24, an image input section 25, and an image output section 26. Prepare.

The control unit 21 includes a CPU (Central Processing Unit), an interface, and the like. By executing the program 220, the CPU functions as display control means 211, job control means 212, communication control means 213, history generation means 214, analysis processing means 215, and the like. The history generating means 214 is an example of generating means. The analysis processing means 215 is an example of calculation means.

The storage unit 22 includes a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk, etc., and stores a program 220, a job log information table 221 (see FIG. 2), and a job pattern information table 222 (see FIG. 3). , etc., and further stores a log-in time t1, a log-out time t2, a service to be described later and the time when the service was installed in the device 2 (hereinafter also referred to as service introduction time). A service is an example of a single execution instruction. The job pattern information table is an example of a series of execution instruction information that satisfies predetermined conditions.

FIG. 2 is a diagram showing an example of the job log information table 221. As shown in FIG. The job log information table 221 has items such as "job ID", "job" in which the job name is recorded, "job start time", and "job processing time". Hereinafter, these are collectively referred to as job log information. A job is an example of execution instruction information. Job log information is an example of history information.

In the "job ID", the job ID generated by the job control means 212 when the job is accepted is recorded by the job control means 212. FIG. A job is a process using the functions of the device 2 . Functions include, for example, storage, printout, scanning, transfer (URL), transfer (PC), and FAX transmission. “Accumulation” stores acquired data in the storage unit 22 . "Transfer (URL)" transfers data to a specific storage destination on the network. "Transfer (PC)" transfers data to a PC connected to the network. The job start time is the time when execution of the job is started. The job processing time is the time required from the start to the end of job execution.

FIG. 3 is a diagram showing an example of the job pattern information table 222. As shown in FIG. The job pattern information table 222 has items such as "job pattern ID", "job pattern information", "count information", and "total processing time". A job pattern ID for identifying job pattern information is recorded in the "job pattern ID". Job pattern information is an example of a series of execution instruction information that satisfies a predetermined condition. The count information is an example of the first count information.

Predetermined conditions are, for example, cases where the following (1) or (2) and (3) or (4) are satisfied.
(1) When one job and subsequent jobs are executed within the login period of the same user (2) When one job and subsequent jobs are executed within a predetermined time, such as one hour (3) When the processing targets of one job and subsequent jobs are the same. if there is

Note that the jobs after that refer to jobs that started execution after the time when execution processing of one job ended.

The count information refers to the number of times a plurality of jobs forming the job pattern information have been executed.

The total processing time is the sum of the job processing times required to process a plurality of jobs forming the job pattern information. The total processing time is calculated by adding the job processing time required for processing a plurality of jobs forming the current job pattern information to the previous total processing time.

The communication unit 23 transmits and receives data to and from the management device 3 via the Internet 6 . Note that the communication unit 23 may be connected to the management device 3 via the communication line provider network 5 .

The operation display unit 24 has a configuration in which a touch panel is superimposed on a display such as a liquid crystal display, for example, and displays various screens on the display screen, and receives an operation from the user to the touch panel.

The image input unit 25 includes, for example, a scanner and an automatic document feeder, and reads an image from a document placed on a document platen or a document sent from the automatic document feeder.

The image output unit 26 forms and outputs an image on a recording medium such as paper by, for example, an electrophotographic method or an inkjet method.

Next, each means 211 to 215 of the control section 21 will be described.

The display control means 211 displays the menu screen 7 and the like shown in FIGS.

FIG. 4A is a diagram showing an example of the menu screen 7 displayed on the operation display section 24 before the service is introduced. FIG. 4B is a diagram showing an example of the menu screen 7 displayed on the operation display section 24 after the service is introduced. The menu screen 7 has a plurality of buttons for the operator to cause the device 2 to start executing a job. The plurality of buttons are, for example, a "store" button 25a, an "authenticated print" button 25b, a "scan" button 25c, a "transfer (web)" button 25d, a "transfer (PC)" button 25e, and a "fax transmission" button 25f. etc. Each button 25a to 25f executes each function described above when the operator operates each button.

The job control means 212 executes a corresponding job, for example, based on the operation of each button displayed on the menu screen 7 by the operator.

The job control unit 212 installs an application program (hereinafter abbreviated as “application”) corresponding to a service stored in advance in the storage unit 22 . Note that the application may be transmitted from the management device 3 via the Internet 6 or the like.

A service can be used by executing all of the plurality of jobs included in the corresponding job pattern information by operating the "service" button. A service corresponding to job pattern information is a service associated with job pattern information included in a service information table 323, which will be described later.

FIG. 4(b) shows the menu screen 7 after "service AAA" and "service BBB" are introduced. ), which are buttons for starting the execution of a service, such as a "service AAA" button 25g and a "service BBB" button 25h. The "service" button causes the job control unit 212 to execute the application corresponding to each "service" button when the operator operates each "service" button.

The communication control unit 213 transmits and receives data to and from the management device 3 via the communication unit 23 . The data to be sent and received includes, for example, the job pattern information table 222, device ID, login time, service name, service introduction time, and the like. Note that the communication control means 213 may transmit only the service name and the service introduction time to the management device 3 .

The history generation unit 214 generates job log information including the executed job, job start time, job processing time, etc., and records it in the job log information table 221 .

After a predetermined analysis processing start time has passed, the analysis processing unit 215 performs data analysis processing based on the job log information, and records job pattern information generated by the data analysis processing in the job pattern information table 222 . Note that the analysis processing start time arrives repeatedly at regular time intervals.

When receiving a job pattern information generation request from the management apparatus 3, the analysis processing unit 215 generates job pattern information before service introduction and job pattern information after service introduction. The count information included in the job pattern information after service introduction is an example of the second count information.

(Configuration of management device 3)
FIG. 5 is a block diagram showing an example of the control system of the management device 3. As shown in FIG. The management device 3 transmits and receives data to and from the device 2 , calculates service usage effects based on the job pattern information table 222 received from the device 2 , and transmits the service usage effects to the device 2 . The service usage effect is an example of effect information. The effect of using the service will be described later.

The management device 3 includes a control unit 31 that controls each unit of the management device 3 , a storage unit 32 that stores various information, and a communication unit 33 .

The control unit 31 includes a CPU (Central Processing Unit), an interface, and the like. By executing the program 321, the CPU functions as management control means 311, analysis processing means 312, communication control means 313, acquisition means 314, calculation means 315, and the like. Communication control means 313 is an example of presentation means. Acquisition means 314 is an example of reception means.

The storage unit 32 includes a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk, etc., and stores a program 321, a job pattern information table 222, a job service information table 323, an installed service information table 324, and the like. . Note that the storage unit 32 may store service names that can be installed in the device 2 .

FIG. 6 is a diagram showing an example of the service information table 323. As shown in FIG. The service information table 323 has items such as "job pattern ID", "job pattern information", "service", and "reduction amount". The reduction amount refers to the amount that is reduced when the corresponding service is executed once.

FIG. 7 is a diagram showing an example of the installed service information table 324. As shown in FIG. The installed service information table 324 has items such as “installed service” linked to the device ID. "Installed service" refers to the name of a service installed in the device 2 corresponding to the device device ID. When the application corresponding to the service is installed on the device 2, the "installed service" is updated based on the service name. Note that when an application to be installed on the device 2 is transmitted from the management device 3 , the installed service may be updated based on the service name read from the storage unit 32 .

The communication unit 33 transmits and receives data to and from the device 2 via the Internet 6 . Note that the communication unit 33 may be connected to the device 2 via the communication line provider network 5 .

The management control unit 311 provides the device 2 with the service introduction time, the job pattern information table 222 of the period from the previous calculation processing start time to the service introduction time (hereinafter also referred to as the pre-service introduction period), and the service introduction time. to the current calculation process start time (hereinafter, also referred to as a period after service introduction). The management control means 311 manages whether or not the corresponding service has been installed in the device 2 .

When the application of the corresponding service is installed on the device 2, the management control means 311 adds the service name of the corresponding service to the item of the installed service linked to the device device ID corresponding to the device 2 in the installed service information table 324. Add

The management control unit 311 stores the service utilization effect calculated by the calculation unit 315 in the storage unit 32 . The service usage effect includes, for example, effect amount, average processing time, and the like. The effect amount is the amount reduced when the corresponding service is executed. The average processing time is the processing time per execution of a series of predetermined jobs and corresponding service applications. The effect amount is an example of amount information. The average processing time is an example of shortened time.

The analysis processing means 312 reads the job pattern information table 222 and the service information table 323 stored in the storage unit 32, and determines whether the job pattern information in the job pattern information table 222 matches the job pattern information in the service information table 323. to judge whether

The communication control unit 313 reads the service utilization effect from the storage unit 32 and transmits/receives data to/from the device 2 via the communication unit 33 .

The acquisition unit 314 acquires the job pattern information table 222 transmitted from the device 2, the device device ID, the service introduction time, the login time t1, and the logout time t2.

The calculation unit 315 determines whether or not a predetermined time has elapsed as the calculation process start time, and calculates the service utilization effect based on the job pattern information table 322 and the job service information table 324 . It is assumed that the calculation processing start time arrives at regular time intervals.

(Operation of Embodiment)
Next, an example of the operation of the information processing system 1 will be described separately for the device 2 and the management device 3 with reference to FIGS. 12 to 16. FIG.

(1) Operation of Device 2 FIG. 12 is a flow chart showing an example of the operation of the device 2 .

The display control means 211 displays a login screen (not shown) on the operation display section 24 . The operator logs in by entering login information such as a user ID and a password on the login screen (S1). The display control means 211 stores the time t<b>1 at which the operator logs in in the storage unit 22 and displays the menu screen 7 on the operation display unit 24 . The operator selects a plurality of jobs to be executed by operating buttons (for example, "scan" button 24c, "transfer (PC)" button 24e) from the menu screen 7 shown in FIG. 4(a).

The job control unit 212 continuously executes a plurality of jobs (for example, scan, transfer (PC)) selected by the operator (S2).

When a plurality of jobs are executed, the history generating means 214 generates a plurality of job logs including job contents, job start time, job processing time, etc. for each job, and stores them in the job log information table 221 (S3). .

When the operator operates a "logout" button (not shown) on the menu screen 7, the job control means 212 performs logout processing of the device 2 (S4). The job control means 212 stores the time t2 at which the operator logged out in the storage unit 22 .

The analysis processing means 215 determines whether or not the time predetermined as the analysis processing start time has passed (S5). Note that the analysis processing start time is set when the power saving transition timer is activated, when the operator operates the "power saving mode transition" button (not shown) on the menu screen 7 displayed on the display unit 25, the power is turned off, It may be immediately before the reboot process is performed.

If the analysis processing start time has passed (S5: Yes), the analysis processing means 215 stores data in the job log information table 221 after the previous analysis processing start time, that is, after executing the previous data analysis processing (S6). Data analysis processing is executed based on the plurality of pieces of job log information obtained, and job pattern information and count information are generated (S6). Specific contents of the data analysis processing (S6) will be described later.

The analysis processing means 215 stores the job pattern information and count information (hereinafter collectively referred to as analysis result information) generated in the data analysis process (S6) in the job pattern information table 222 (S7).

When the time predetermined as the totalization end time has passed (S8: Yes), the communication control means 213 transmits the notification that the totalization end time has passed and the device device ID linked to the device 2 through the Internet 6. to the management device 3 via the When the communication control unit 213 receives the notification that the management device 3 has received the notification from the device 2, the communication control unit 213 transmits the job pattern information table 222 stored in the storage unit 22 to the management device 3. (S9).

After that, the communication control means 213 receives pre-service analysis result information (to be described later), post-service analysis result information (to be described later), and the corresponding effect amount from the management device 3 . The display control means 211 displays the usage status display screen 7A or 7B (see FIGS. 8 and 9) including these on the operation display section 24. FIG. The display control means 211 may display the usage status display screen 7A or 7B on the screen of the PC 200 for administrator.

(Usage status display screen)
FIG. 8 is a diagram showing the usage status display screen 7A. The usage status display screens 7A and 7B display the count information 71 included in the job pattern information table 222 and the service usage effect calculated by the management device 3. FIG. The usage status display screen 7A shows a benefit amount 72. As shown in FIG.

FIG. 9 is a diagram showing the usage status display screen 7B. The usage display screen 7B shows an average processing time table 73. FIG. The average processing time table 73 is a table for comparing the average processing time in the pre-service introduction period and the average processing time in the post-service introduction period. As a result, the operator can know the specific content of the effect of using the service.

Note that even if the corresponding service application is not installed on the device 2, the display control means 211 displays the effect amount 72 and the average processing time table assuming that the corresponding service application has been installed on the device 2. A usage status display screen 7A or 7B showing a simulation result showing 73 may be displayed (see FIGS. 10 and 11).

In the above step S8, even before the counting end time has elapsed, for example, if the corresponding service application is installed in the device 2, the history generating means 214 stores new job log execution history information in the job log information table 221. If it is not possible, or if the job log information table 221 is overwritten, the communication control means 213 may transmit the analysis result information to the management device 3 .

(Data analysis processing S6)
FIG. 13 is a flow chart showing details of the data analysis process (S6) shown in FIG.

The analysis processing means 215 reads the previous analysis processing start time, that is, the time at which the previous data analysis processing (S6) was performed from the storage unit 22, and stores a plurality of job log information after the previous analysis processing start time in the job log. Read from the information table 221 (S20).

The analysis processing means 215 determines whether or not one job read from the job log information table 221 and subsequent jobs are a series of jobs based on the contents of the job pattern information table 222 (S21).

If one job and subsequent jobs are a series of jobs satisfying a predetermined condition (S21: Yes), the analysis processing means 215 converts a plurality of job log information corresponding to the series of jobs into job log information. It is read from the table 221, and it is determined whether or not the plurality of read job log information matches any one of the job pattern information contained in the job pattern information table 222 (S22).

If the plurality of pieces of read job log information match the job pattern information (S22: Yes), the analysis processing unit 215 increments the count information associated with the matching job pattern information by 1, and processes a series of jobs. is added to the total processing time (S23).

If the read multiple pieces of job log information do not match the job pattern information (S22: No), the analysis processing unit 215 adds the read multiple pieces of job log information to the job pattern information table 222, and associates the added pattern information with the string. A count of 1 is stored in the added count information, and the job processing time required for processing a series of jobs is stored in the total processing time (S24).

The analysis processing means 215 determines whether the analysis of all job log information has been completed (S25). When all the job log information has been analyzed (S25: Yes), the analysis processing means 215 ends the data analysis processing S6.

(2) Operation of Management Apparatus 3 FIG. 14 is a flowchart showing an example of the operation of the management apparatus 3 .

The communication control unit 313 of the management device 3 receives the notification that the totalization end time has passed and the device ID of the device 2 transmitted from the device 2 (S10).

The communication control means 313 transmits to the device 2 a message indicating that the notification and the device device ID of the device 2 have been received (S11).

The acquisition unit 314 acquires the job pattern information table 222 from the device 2 as analysis result information, and stores the device device ID and the job pattern information table 222 in the storage unit 32 (S12).

The calculating means 315 calculates the service utilization effect based on the acquired analysis result information (S13). Calculation of the service utilization effect will be described below.

(First example of service usage effect)
FIG. 15 is a flowchart showing the details of the effect amount calculation process as a first example of the service utilization effect calculation process (S13) shown in FIG.

When the time set in advance as the calculation process start time has passed, the calculation means 315 executes the effect amount calculation process (S30 to S39) described below. Note that the effect amount calculation process may be executed when the communication control means 313 receives the analysis result information (S12).

The analysis processing means 312 reads analysis result information from the job pattern information table 222 and determines whether or not the job pattern information included in the analysis result information matches any one of the job pattern information in the service information table 323. (S30).

If the job pattern information in the job pattern information table 222 matches any one of the job pattern information in the service information table 323 (S30: Yes), the analysis processing means 312 detects that the matching job pattern information is included in the installed service information table. 324 to determine whether the corresponding application is installed in the device 2 (S31).

If the corresponding application is installed in the device 2 (S31: Yes), the management control means 311 requests the service introduction time from the device 2 (S32).

When the communication control unit 313 receives the service introduction time from the device 2, the analysis processing unit 312 determines whether the service introduction time is after the previous calculation processing start time (S33). If the service introduction time is not after the previous calculation process start time (S33: No), the calculation unit 315 calculates the count information of the analysis result information and the reduction amount associated with the corresponding service included in the service information table 323. The effect amount is calculated by multiplying (S34).

If the service introduction time is after the previous calculation process start time (S33: Yes), the analysis processing means 312 generates analysis result information including count information for the post-service introduction period (hereinafter also referred to as post-service analysis result information). ) to the management device 3 (S35).

When the acquisition unit 314 acquires the post-service analysis result information, the calculation unit 315 multiplies the count information of the post-service analysis result information by the reduction amount associated with the corresponding service in the service information table 323. A benefit amount is calculated (S36).

The management control means 311 stores the post-service analysis result information and effect amount in the storage unit 32 (S37). When the effect amount calculation process is completed for all the job pattern information contained in the job pattern information table 222 (S38: Yes), the communication control means 313 transmits the process result to the device 2 (S39).

(Second example of service usage effect)
FIG. 16 is a flowchart showing the details of the average processing time calculation process as a second example of the service utilization effect calculation process (S13) shown in FIG. Only points different from the effect amount calculation process described in FIG. 15 will be described, and redundant description of the flow having substantially the same functions will be omitted.

If the service introduction time is not after the previous calculation processing start time (S33: No), the total processing time in the job pattern information table 222 is divided by the count information to calculate the average processing time (S44).

If the service introduction time is after the previous calculation process start time (S33: Yes), the management control unit 311 collects analysis result information including count information for the pre-service introduction period (hereinafter also referred to as pre-service analysis result information). ) and post-service analysis result information from the device 2 (S45).

The calculating means 315 calculates the average processing time in the pre-service introduction period by dividing the total processing time of the pre-service introduction analysis result information by the count information of the pre-service introduction analysis result information. The calculation means 315 divides the total processing time of the post-service analysis result information by the count information of the post-service introduction analysis result information to calculate the average processing time in the post-service introduction period (S46).

The management control means 311 stores the pre-service introduction analysis result information, the post-service introduction analysis result information, the average processing time in the pre-service introduction period, and the average processing time in the post-service introduction period in the storage unit 32 (S47). When the effect amount calculation processing for all the job pattern information included in the job pattern information table 222 is completed (S38: Yes), the communication control means 313 transmits the processing result to the device 2 (S49).

(Modification 1)
Note that the management device 3 may receive the analysis result information of the job log information table 221 from the device 2 and perform the effect amount calculation processing and average processing time calculation processing shown in FIGS. 14 to 16 .

(Modification 2)
The analysis processing means 312 requests the device 2 for the time t1 at which the operator logged in and the time t2 at which the operator logged out within the period after service introduction, and the calculation means 315 is defined by the difference between the time t2 and the time t1. The total login time Δt (Δt=t2−t1) (hereinafter also referred to as user-exclusive time) may be calculated, and the effect amount may be calculated by multiplying the reduction amount prepared in advance by the user-exclusive time.

Although the embodiments of the present invention have been described above, the embodiments of the present invention are not limited to the above-described embodiments, and various modifications and implementations are possible without departing from the gist of the present invention. be.

Each means of the control unit 21 may be partially or wholly configured by a hardware circuit such as a reconfigurable circuit (FPGA: Field Programmable Gate Array) or an application specific integrated circuit (ASIC: Application Specific Integrated Circuit). good.

Moreover, it is possible to omit or change some of the constituent elements of the above embodiments without changing the gist of the present invention.

In addition, steps can be added, deleted, changed, replaced, etc. in the flow of the above embodiment without changing the gist of the present invention. Further, the program used in the above embodiment can be recorded in a computer-readable recording medium such as a CD-ROM and provided. Also, the programs used in the above embodiments can be stored in an external server such as a cloud server and used via a network.

DESCRIPTION OF SYMBOLS 1... Information processing system, 2... Equipment, 3... Management apparatus, 4... Analysis result confirmation PC, 5... Communication line provider network, 6... Internet, 7... Menu screen, 7A... Usage status display screen, 7B... Usage status Display screen 20 Firewall 21 Control unit 22 Storage unit 23 Communication unit 24 Operation display unit 24a Accumulation button 24b Authentication print button 24c Scan button 24d ... "Transfer (web)" button 24e ... "Transfer (PC)" button 24f ... FAX transmission button 24g ... "Service AAA" button 24h ... "Service BBB" button 25 ... Image input section 26 ... Image Output unit 31 Control unit 32 Storage unit 33 Communication unit 50 Public line network 71 Service AAA execution count 72 Effective amount 73 Average processing time table 211 Display control means 212 Job control means 213 Communication control means 214 History generation means 215 Analysis processing means 220 Program 221 Job log information table 222 Job pattern information table 311 Management control means 312 Analysis Processing means 313 Communication control means 314 Acquisition means 315 Calculation means 321 Program 323 Service information table 324 Installed service information table

Claims (7)

generating means for generating history information indicating a history of execution instruction information executed by the device;
A series of execution instruction information that satisfies a condition that one execution instruction and subsequent execution instructions are executed within a predetermined time is extracted from the history information as a predetermined condition regardless of the user who issues the execution instruction. , calculating means for calculating first number information indicating the number of times the series of execution instruction information has occurred;
According to the series of execution instruction information and the first count information, the device has a function of executing a combination of execution instruction information corresponding to the series of execution instruction information with a single execution instruction. presentation means for presenting effect information indicating the effect;
An information processing system comprising The calculation means outputs second number-of-times information indicating the number of times of execution of the combination of the execution instruction information based on the history information,
The presenting means outputs the effect information according to the combination of the execution instruction information and the second number of times information.
The information processing system according to claim 1. The calculation means calculates, as the effect information, the time saved by providing the function.
The information processing system according to claim 1 or 2. The calculation means calculates, as the effect information, amount information due to the provision of the function.
The information processing system according to claim 1 or 2. generating means for generating history information indicating a history of execution instruction information executed by the device;
A series of execution instruction information that satisfies a condition that one execution instruction and subsequent execution instructions are executed within a predetermined time is extracted from the history information as a predetermined condition regardless of the user who issues the execution instruction. , calculating means for calculating first number information indicating the number of times the series of execution instruction information has occurred;
Information processing device. History information indicating a history of execution instruction information executed by a device, and one execution instruction and subsequent execution instructions are predetermined as predetermined conditions extracted from the history information, regardless of the user issuing the execution instruction. acquisition means for acquiring a series of execution instruction information that satisfies a condition executed within a time period and first number information indicating the number of times the series of execution instruction information has occurred;
According to the series of execution instruction information and the first count information, the device has a function of executing a combination of execution instruction information corresponding to the series of execution instruction information with a single execution instruction. An information processing apparatus comprising a presenting means for presenting effect information indicating an effect. the computer,
generating means for generating history information indicating a history of execution instruction information executed by the device;
A series of execution instruction information that satisfies a condition that one execution instruction and subsequent execution instructions are executed within a predetermined time is extracted from the history information as a predetermined condition regardless of the user who issues the execution instruction. , calculating means for calculating first number information indicating the number of times the series of execution instruction information has occurred;
According to the series of execution instruction information and the first count information, the device has a function of executing a combination of execution instruction information corresponding to the series of execution instruction information with a single execution instruction. presentation means for presenting effect information indicating the effect;
A program to function as

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