JP7314977B2 - Settlement system, closing method and program - Google Patents

Description

The present invention relates to a settlement system, closing method and program.

Japanese Patent Laid-Open No. 2002-200000 discloses a technique in which a commodity registration device and a settlement device are separated from each other, and the commodity registration device receives information on the balance of money held by the settlement device.

Patent Document 2 discloses a technique in a POS system consisting of an automatic change dispenser and a POS terminal device, which enables the POS terminal device to output deposit/withdrawal history information indicating the details of the types of deposits and withdrawals for each transaction in the automatic change device.

JP 2015-146066 A JP 2013-218374 A

An object of the present invention is to efficiently perform closing processing in a settlement system having a plurality of settlement devices.

According to the invention,
including a product registration device and a plurality of checkout devices,
The product registration device
Acquisition means for acquiring from each of the plurality of settlement devices notification information indicating the status of closing processing of each of the plurality of settlement devices;
display control means for displaying on a display the closing process status of each of the plurality of settlement devices based on the notification information;
receiving means for receiving, for each settlement device, an instruction input to the settlement device for which closing processing has not been completed;
a transmitting means for transmitting the instruction received by the receiving means to the settlement device;
has
The settlement device is
a transmission means for transmitting the notification information to the product registration device;
receiving means for receiving instructions transmitted by the product registration device;
a processing means for executing a process based on the instruction received by the receiving means;
has
When the settlement device that has not completed the closing process encounters a first error that stops the closing process, the settlement device cancels the first error according to an instruction received from the product registration device,
A settlement system is provided in which, when the settlement device that has not completed the closing process encounters a second error that stops the settlement processing, the settlement device cancels the second error according to the operation of the self device.

Further, according to one aspect of the present invention,
Acquisition means for acquiring, from each of the plurality of settlement devices, notification information indicating the status of closing processing of each of the plurality of settlement devices;
display control means for displaying on a display the closing process status of each of the plurality of settlement devices based on the notification information;
receiving means for receiving, for each settlement device, an instruction input to the settlement device for which closing processing has not been completed;
a transmitting means for transmitting the instruction received by the receiving means to the settlement device;
is provided.

Further, according to one aspect of the present invention,
a transmission means for transmitting notification information indicating the status of closing processing to the product registration device;
receiving means for receiving instructions transmitted by the product registration device;
a processing means for executing a process based on the instruction received by the receiving means;
is provided.

Moreover, according to the present invention,
Executed by a checkout system including a product registration device and a plurality of checkout devices,
The product registration device
an acquisition step of acquiring notification information indicating the status of closing processing of each of the plurality of settlement devices from each of the plurality of settlement devices;
a display control step of displaying a closing process status of each of the plurality of settlement devices on a display based on the notification information;
a receiving step of receiving, for each settlement device, an instruction input to the settlement device for which closing processing has not been completed;
a sending step of sending the instruction accepted in the accepting step to the settlement device;
and run
The settlement device is
a transmission step of transmitting the notification information to the product registration device;
a receiving step of receiving the instruction transmitted by the product registration device;
a processing step of performing processing based on the instructions received in the receiving step;
and run
When the settlement device that has not completed the closing process encounters a first error that stops the closing process, the settlement device cancels the first error according to an instruction received from the product registration device,
A closing method is provided for canceling the second error according to the operation of the settlement device when the settlement device, which has not completed the settlement processing, encounters a second error that stops the settlement processing.

Moreover, according to the present invention,
A computer provided in the product registration device in a checkout system including a product registration device and a plurality of checkout devices,
Acquisition means for acquiring from each of the plurality of settlement devices notification information indicating the status of closing processing of each of the plurality of settlement devices;
Display control means for displaying on a display the closing process status of each of the plurality of settlement devices based on the notification information;
Receiving means for receiving, for each settlement device, an instruction input to the settlement device for which closing processing has not been completed;
transmitting means for transmitting the instruction received by the receiving means to the settlement device;
function as
When the settlement device that has not completed the closing process encounters a first error that stops the closing process, the receiving means receives an instruction input to cancel the first error,
A program is provided in which the receiving means does not perform a process of receiving an instruction input for canceling the second error when the settlement device that has not completed the closing process encounters a second error for stopping the closing process.

Moreover, according to the present invention,
A computer provided in a settlement device in a settlement system including a product registration device and a plurality of settlement devices,
transmission means for transmitting notification information indicating the status of closing processing to the product registration device;
receiving means for receiving the instruction transmitted by the product registration device;
processing means for executing a process based on the instruction received by the receiving means;
function as
Furthermore, in said computer,
a function of receiving, from the product registration device, an input instruction for canceling the first error when a first error for stopping the closing process occurs when the closing process has not been completed;
a function of canceling the second error in response to an operation on the settlement device by the receiving means when a second error occurs to stop the closing process when the closing process is incomplete;
A program is provided to have a

ADVANTAGE OF THE INVENTION According to this invention, the closing process in the settlement system which has several settlement devices can be performed efficiently.

1 is an example of a functional block diagram of a checkout system that implements registration acceptance/checkout processing for products to be checked out according to the present embodiment; FIG. It is an example of the functional block diagram of the settlement system which implements the closing process of the present embodiment. 1 is an example of a functional block diagram of a product registration device according to this embodiment; FIG. It is an example of the functional block diagram of the payment|settlement apparatus of this embodiment. It is a figure which shows an example of the hardware constitutions of the monitoring apparatus of this embodiment, a settlement apparatus, and a goods registration apparatus. It is a figure which shows typically an example of the information displayed on the display of the monitoring apparatus of this embodiment. It is a figure which shows typically an example of the information displayed on the display of the settlement apparatus of this embodiment. It is a flowchart which shows an example of the flow of a process of the monitoring apparatus of this embodiment. It is a flowchart which shows an example of the flow of a process of the settlement apparatus of this embodiment. It is an example of the functional block diagram of the monitoring apparatus of this embodiment.

<First Embodiment>
First, the outline of the settlement system of the present embodiment will be described. The settlement system of this embodiment includes a plurality of commodity registration devices and a plurality of settlement devices.

The settlement system of the present embodiment executes closing processing for each of a plurality of settlement devices and a plurality of product registration devices (hereinafter referred to as “individual closing processing”) and closing processing for the entire settlement system (hereinafter referred to as “overall closing processing”). Individual closing processing for each of the plurality of settlement devices and the plurality of commodity registration devices is executed by each of the plurality of settlement devices and the plurality of commodity registration devices. Each settlement device aggregates the balance of each settlement device as an individual closing process. The balance in the settlement device is the total amount of banknotes and coins (hereinafter collectively referred to as cash) and vouchers stored in the settlement device. Note that the balance in the settlement device may include information on the amount paid by a credit card or the like. In addition, each product registration device tallies or acquires the balance of each product registration device as an individual closing process. For example, an operator may input the balance of each product registration device into each product registration device. In addition, each product registration device may automatically aggregate the balance of each product registration device. The balance in the product registration device is the total value of at least one of cash, cash notes, and credit payment information settled by the product registration device.

The overall closing process is performed by, for example, one product registration device. The product registration device acquires results of individual closing processing of each of the plurality of settlement devices and the plurality of product registration devices. Then, the product registration device sums up the amounts of cash, coupons, and credit payment information handled in the entire settlement system, and checks for any miscalculation. For example, the product registration device aggregates the amounts of cash, coupons, credit payment information, etc. handled by the settlement system (e.g. total balance), and checks whether there is any discrepancy between the aggregation result and the theoretical value of payment accepted by the settlement system. The theoretical value is calculated based on the settlement information, that is, the content registered in the product registration device.

One of the plurality of product registration devices (first product registration device) performs the following processing while each of the plurality of settlement devices is executing individual closing processing. That is, the first product registration device acquires from each of the plurality of settlement devices notification information indicating the individual closing processing status of each of the plurality of settlement devices, and displays the individual settlement processing state of each of the plurality of settlement devices on the display. Then, the first product registration device receives an instruction input for each settlement device that has not completed the individual closing process, and transmits the received instruction to each settlement device.

A settlement device that has not completed the individual closing process transmits the notification information to the first product registration device. Further, the settlement device that has not completed the individual closing process receives the instruction transmitted by the first product registration device and executes the process based on the instruction.

According to the settlement system of the present embodiment, the operator (eg, store clerk) can grasp the status of individual closing processing of each of the plurality of settlement devices by viewing the display of the first product registration device. For example, it is possible to grasp that the individual closing process is incomplete, that the individual closing process is completed, that an error has occurred during the individual closing process, that the individual is offline, and the like.

By operating the first product registration device, the operator can input instructions to each of the plurality of settlement devices that are executing the individual closing process. For example, when an error occurs in a certain settlement device, the action for the error can be completed by operating the first product registration device. In other words, it is possible to remotely operate a settlement device that has not completed the individual closing process via the first product registration device.

According to the settlement system of this embodiment, the operator basically needs to be in front of the first product registration device, and can perform closing processing work without frequently moving between a plurality of settlement devices. Therefore, it is possible to efficiently perform the closing process in a settlement system having a plurality of settlement devices.

The settlement system of this embodiment will be described in detail below. First, a settlement system that realizes "registration reception and settlement processing for products to be settled" will be described, and then a settlement system that realizes "individual closing processing" will be described.

First, an example of the hardware configuration of each of the settlement device and the product registration device will be described. Each functional unit included in each of the settlement device and the product registration device of the present embodiment is realized by an arbitrary combination of hardware and software centering on a CPU (Central Processing Unit) of any computer, memory, a program loaded into the memory, a storage unit such as a hard disk for storing the program (in addition to the program stored in advance from the stage of shipping the device, a program downloaded from a storage medium such as a CD (Compact Disc) or a server on the Internet can also be stored), and an interface for network connection. It should be understood by those skilled in the art that there are various modifications to the implementation method and apparatus.

FIG. 5 is a block diagram illustrating the hardware configuration of each of the settlement device 20 and the product registration device 30 of this embodiment. As shown in FIG. 5, each of the settlement device 20 and the product registration device 30 has a processor 1A, a memory 2A, an input/output interface 3A, a peripheral circuit 4A, and a bus 5A. It may not have the peripheral circuit 4A. The peripheral circuit 4A includes various modules. Note that each of the settlement device 20 and the product registration device 30 may be composed of a plurality of physically and/or logically separated devices. In this case, each of the plurality of devices may have processor 1A, memory 2A, input/output interface 3A, peripheral circuit 4A, and bus 5A.

The bus 5A is a data transmission path for mutually transmitting and receiving data between the processor 1A, memory 2A, peripheral circuit 4A and input/output interface 3A. The processor 1A is, for example, an arithmetic processing device such as a CPU or a GPU (Graphics Processing Unit). The memory 2A is, for example, a RAM (Random Access Memory) or a ROM (Read Only Memory). The input/output interface 3A includes an input device (e.g. keyboard, mouse, microphone, physical key, touch panel display, code reader, etc.), an interface for acquiring information from an external device, an external server, an external sensor, etc., an output device (e.g., display, speaker, printer, mailer, etc.), an interface for outputting information to an external device, an external server, etc. The processor 1A can issue commands to each module and perform calculations based on the calculation results thereof.

A settlement system that realizes "acceptance of registration and settlement processing of products to be settled" will be described with reference to FIG. As shown in FIG. 1 , the settlement system has a plurality of commodity registration devices 30 and a plurality of settlement devices 20 . The plurality of product registration devices 30 and the plurality of checkout devices 20 are configured to communicate with each other by wire and/or wirelessly.

In the settlement system of the present embodiment, processing for registering products to be settled (such as bar code reading) is assigned to the product registration device 30, and processing for settlement of registered products (receipt of payment, return of change, etc.) is assigned to the settlement device 20.

The product registration device 30 has means for receiving an input for registering a product for payment. For example, the product registration device 30 includes an input device such as a reader (eg, barcode reader), a touch panel display, physical buttons, etc., and receives input for registering products to be settled through these devices. Information to be registered (hereinafter referred to as "registered information") includes the product code of the product to be settled, the selling price information, the sales quantity, and the like. A product code is an identifier consisting of predetermined letters, numbers, symbols, etc. for identifying each product. Note that the product registration device 30 may calculate the settlement amount of each customer based on the registration information. The settlement amount may be the total tax-inclusive price of each registered product. Based on the registration information, settlement amount, etc., a theoretical value of payment accepted by the entire settlement system described above is obtained.

At least part of the registration information received by each product registration device 30 is input to one of the plurality of settlement devices 20 . Furthermore, the settlement amount calculated by each product registration device 30 may be input to one of the plurality of settlement devices 20 . Note that each product registration device 30 may not calculate the settlement amount, and the settlement amount may not be input from each product registration device 30 to the settlement device 20 . In this case, the registration information received by each product registration device 30 is input to the settlement device 20 . Then, each settlement device 20 calculates the settlement amount based on the input registration information. These pieces of information input to the settlement device 20 are hereinafter referred to as settlement information.

For example, the product registration device 30 may output a sheet on which information indicating settlement information (eg, barcode, two-dimensional code, etc.) is printed. Also, the settlement device 20 may include a means (eg, reader) for reading the information. Then, an operator (for example, a store clerk, a customer) may cause any of the settlement devices 20 to read the information printed on the paper, thereby inputting the settlement information to the settlement device 20 . Alternatively, the settlement information may be transmitted from the product registration device 30 to the settlement device 20 via a wired and/or wireless communication network.

The settlement device 20 performs settlement processing based on the input settlement information. That is, the settlement device 20 accepts insertion of cash, coupons, credit cards, and the like. When the insertion of cash and cash notes is accepted, the total amount to be inserted is calculated, and processing such as outputting change is performed as necessary. On the other hand, when the credit card insertion is accepted, it communicates with the credit card company and performs settlement processing.

For example, in the case of payment by a method that cannot be accepted by the settlement device 20 (eg, a predetermined cash voucher, etc.), the product registration device 10 may accept the payment. When the product registration device 30 accepts payment of part of the settlement amount calculated based on the registration information, information indicating the amount accepted by the product registration device 30 may be included in the settlement information input to the settlement device 20.例文帳に追加Then, the settlement device 20 may calculate the balance for which payment has not yet been accepted based on the settlement information, and may accept payment for the balance.

Next, a settlement system that realizes the "individual closing process" will be described. FIG. 3 shows an example of a functional block diagram of the product registration device 30 of this embodiment. As illustrated, the product registration device 30 has an acquisition unit 11 , a display control unit 12 , a reception unit 13 and a transmission unit 14 .

The acquisition unit 11 acquires from each of the plurality of settlement devices 20 notification information indicating the status of individual closing processing of each of the plurality of settlement devices 20 .

The notification information includes, for example, “information indicating that individual closing processing has started (individual closing processing start information),” “information indicating that individual closing processing has been completed (individual closing processing completion information),” and “information indicating that an error that stops individual closing processing has occurred during individual closing processing (error information).” Note that the error information may further include information indicating the error type.

Error types include, but are not limited to, change dispenser error, occurrence of rejection, and difference in aggregated results. A change dispenser error is a state in which processing cannot be completed for some reason in totalization processing of cash contained in the change dispenser. The occurrence of rejection is, for example, a state in which clogging has occurred. Differences in tally result means that there is a difference between the theoretical value of the payment received by each settlement device 20 calculated based on the settlement information acquired by each settlement device 20 and the tally result of the amounts of cash, coupons, credit payment information, etc. received for payment by each settlement device 20. - 特許庁

The display control unit 12 causes the display of the product registration device 30 to display the status of individual closing processing of each of the plurality of settlement devices 20 . The display control unit 12 can determine display content on the display based on the notification information acquired by the acquisition unit 11 .

FIG. 6 schematically shows an example of information displayed on the display D1 of the product registration device 30. As shown in FIG. FIG. 6 shows an example of the display on the display D1 under the condition that a plurality of settlement devices 20 are simultaneously performing individual closing processing. As shown in the figure, when a plurality of settlement devices 20 are performing individual closing processing at the same time, the individual closing processing status of each of the plurality of settlement devices 20 is simultaneously displayed on the display D1.

In FIG. 6, the status of individual closing processing of each of the settlement devices A to E is shown. It should be noted that the number of settlement devices 20 that perform individual closing processing at the same time is not limited to the illustrated one.

From FIG. 6, it can be seen that the settlement apparatus A is executing the individual closing process and totalizing. For example, after acquiring the individual closing process start information from the settlement apparatus A and before acquiring the individual closing process completion information from the settlement apparatus A, while the error information is not acquired, the display control unit 12 can cause the display D1 to display information as illustrated in association with the settlement apparatus A.

Further, from FIG. 6, it can be seen that an error has occurred in the settlement device B, and the content of the error is "occurrence of rejection". For example, when error information is acquired after the individual closing process start information is acquired from the settlement apparatus B and before the individual closing process completion information is acquired from the settlement apparatus B, the display control unit 12 can cause the display D1 to display the error information illustrated in association with the settlement apparatus B.

Further, from FIG. 6, it can be seen that an error has occurred in the settlement device C, and the content of the error is "change machine error". For example, when error information is acquired after the individual closing process start information is acquired from the settlement apparatus C and before the individual closing process completion information is acquired from the settlement apparatus C, the display control unit 12 can cause the display D1 to display the illustrated error information in association with the settlement apparatus C.

Moreover, it can be seen from FIG. 6 that the settlement device D is offline (not connected to the communication network). For example, when the product registration device 30 fails to communicate with the settlement device D, the display control unit 12 can cause the display D1 to display the information illustrated in association with the settlement device D. FIG. Communication failure may occur, for example, when information (eg, an instruction to start individual closing processing) is transmitted from the product registration device 30 to the settlement device D, but there is no response from the settlement device D even after a predetermined time has passed since the transmission.

Further, from FIG. 6, it can be seen that an error has occurred in the settlement device E, and the content of the error is "there is a difference in the aggregated result". For example, when error information is acquired after the individual closing process start information is acquired from the settlement apparatus E and before the individual closing process completion information is acquired from the settlement apparatus E, the display control unit 12 can cause the display D1 to display the illustrated error information in association with the settlement apparatus E.

Note that the display control unit 12 may change the display mode of the display D1 according to the content of the error, as shown in FIG. Specifically, when the error is the first error, as in the display modes related to settlement devices C and E, the display control unit 12 can display GUI (graphical user interface) components (such as a re-execute button and a confirmation button) that accept an instruction input to cancel the error state. On the other hand, when the error is the second error, as in the display mode regarding the settlement device B, the display control unit 12 does not display the GUI component that accepts the instruction input to cancel the error state.

The first error is an error that can be replayed or progressed. Action for such a first error can be done remotely. A second error is an error that is different from the first error. A second error is an error that cannot be replayed or progressed. Such a second error cannot be dealt with remotely, and it is necessary to go to the settlement device 20 in which the error has occurred and deal with it.

An example of the first error is a counting failure by the change machine. The action in this case is, for example, to rerun the tally of the change machine. The action of re-executing the tallying of the change machine can be executed by inputting an instruction from a remote location (for example, pressing the re-execution button shown in FIG. 6). Another example of the first error is "differences" in the tabulated results of individual closing processes. In this case, for example, the status is confirmed, and the confirmed result is entered to proceed to subsequent processing (eg, sending the totalization result to an external device, ending individual closing processing, etc.). The confirmation of "difference" can be input remotely (for example, pressing the confirmation button shown in FIG. 6). Note that the first error may include other errors.

An example of the second error is rejection. The treatment in this case is, for example, work to eliminate clogging. This work cannot be performed remotely, and must be performed at the settlement device 20 in which the error has occurred. Note that the second error may include other errors.

For example, a display mode (eg, text to be displayed, whether or not to display a GUI component, etc.) may be determined in advance for each error type. Then, when the acquisition unit 11 acquires the error information, the display control unit 12 may cause the display D1 to display in a display mode according to the type of error that has occurred. That is, the display control unit 12 can control whether or not to selectably display a re-execution button for re-executing the tallying process in the settlement device 20 based on the error type.

The receiving unit 13 receives, for each settlement device 20, an instruction input to the settlement device 20 that is executing the individual closing process. For example, the reception unit 13 receives an instruction input via a GUI component (see FIG. 6) displayed by the display control unit 12 . For example, the receiving unit 13 can receive an instruction input to cancel an error that is occurring. "Resolving an error" means making the stopped individual closing process resumable.

The transmission unit 14 transmits the instruction received by the reception unit 13 to the settlement device 20 .

For example, the settlement device C shown in FIG. 6 is in a state of "change machine error (first error)" and has stopped the individual closing process. As shown in the figure, a GUI part for inputting an instruction to clear the error is displayed corresponding to the settlement device C having the first error. Therefore, the receiving unit 13 can receive an operation of touching the "rerun" button (GUI component) displayed corresponding to the settlement device C. FIG. When the accepting unit 13 accepts the operation, the transmitting unit 14 can clear the error and transmit to the settlement device C an instruction to re-execute the tallying of the change dispenser. When the settlement device C receives the instruction, it cancels the error and re-counts the change machine.

Note that the settlement apparatus B shown in FIG. 6 is in a state of "rejection (second error)" and has stopped the individual closing process. As shown in the figure, the GUI part for inputting an instruction to cancel the error corresponding to the settlement device B with the second error is not displayed. Therefore, the receiving unit 13 cannot receive an instruction input for canceling the second error. In this case, the operator goes to the settlement device B and takes a prescribed action to clear the error.

Otherwise, the checkout device D shown in FIG. 6 is "offline." For example, when an instruction to start individual closing processing is transmitted from the commodity registration device 30 to the settlement device D, but there is no response from the settlement device D even after a predetermined time has passed since the transmission, the display control unit 12 performs the illustrated display corresponding to the settlement device D. In this case, as illustrated, the display control unit 12 can display a GUI component corresponding to the offline settlement device D for re-executing the transmission of the instruction to start the individual closing process. Then, the receiving unit 13 can receive an operation of touching the "re-execute" button (GUI component) displayed corresponding to the settlement device D. FIG. When the reception unit 13 receives the operation, the transmission unit 14 transmits to the settlement device D an instruction to start the individual closing process.

In addition, the settlement apparatus E shown in FIG. 6 is in a state of "difference (first error)" and has stopped the individual closing process. As shown in the figure, a GUI part for inputting an instruction to cancel the error is displayed corresponding to the settlement device E having the first error. Therefore, the receiving unit 13 can receive an operation of touching the "confirm" button (GUI component) displayed corresponding to the settlement device E. FIG. When the receiving unit 13 receives the operation, the transmitting unit 14 can transmit to the settlement device E an instruction to clear the error and proceed to subsequent processing. When the settlement device E receives the instruction, it cancels the error and executes the subsequent processing, for example, the processing of transmitting the result of the individual closing process to the first product registration device 30 and the processing of ending the individual closing process.

Next, FIG. 4 shows an example of a functional block diagram of the settlement device 20 of this embodiment. As illustrated, the settlement device 20 has a transmitter 21 , a receiver 22 and a processor 23 .

The transmission unit 21 transmits the notification information to the product registration device 30 . For example, when the settlement device 20 starts individual closing processing, the transmitting unit 21 transmits individual closing processing start information to the product registration device 30 accordingly. Further, for example, when the settlement apparatus 20 completes the individual closing process, the transmitting unit 21 transmits individual closing process completion information to the product registration apparatus 30 accordingly. Further, for example, when an error occurs in the settlement device 20 that is executing the individual closing process, the transmission unit 21 transmits error information to the product registration device 30 accordingly.

The receiving unit 22 receives the instruction transmitted by the product registration device 30 . The instruction is, for example, an instruction to cancel an error and execute a predetermined process (eg, re-execution of tallying of the change dispenser), or an instruction to start an individual closing process.

The processing unit 23 executes processing based on the instruction received by the receiving unit 22 . For example, the processing unit 23 clears the error, executes a predetermined process (eg, re-execution of tallying of the change dispenser, subsequent processes), or starts individual closing process.

Here, FIG. 7 shows an example of the display on the display D2 of the settlement device 20 during execution of the individual closing process. In the illustrated example, it is displayed that the individual closing process is being executed.

Note that the settlement device 20 that has become an error may display information indicating that an error has occurred on the display D2 of its own device. In this case, information indicating that an error has occurred is output to both the product registration device 30 and the checkout device 20 that has caused the error.

As another example, the settlement device 20 that has become an error does not have to display information indicating that an error has occurred on the display D2 of its own device. In this case, information indicating that an error has occurred is output to the product registration device 30, and is not output to the settlement device 20 in which the error occurred.

By the way, in the case of the present embodiment, the settlement device 20 having the first error cancels the error in response to an instruction received from the product registration device 30, and executes predetermined processing (eg, re-execution of tallying of the change machine, subsequent processing). On the other hand, the settlement device 20 that has caused the second error will release the error according to the action taken on its own device. That is, the settlement device 20 that has caused the second error cannot clear the error according to the instruction received from the product registration device 30 .

A modification will now be described. Any one of the plurality of product registration devices 30 may receive an instruction input to start the individual closing process of the settlement device 20 . Then, the product registration device 30 may transmit a closing instruction to start the individual closing process to the settlement device 20 in response to the input. The settlement device 20 starts individual closing processing in accordance with the received closing instruction. In addition, the product registration device 30 that has received an instruction input to start an individual closing process may acquire notification information, display the individual closing process status of each of the plurality of settlement apparatuses 20, accept an instruction input to the settlement apparatus 20 that has not completed the individual closing process, and transmit the instruction.

In this example, the product registration device 30 may receive an instruction input to cause all the settlement devices 20 to start individual closing processing. In this case, the product registration device 30 transmits a closing instruction to start individual closing processing to all the settlement devices 20 in response to the input. In addition, the product registration device 30 may designate a part of the plurality of settlement devices 20 and receive an instruction input for causing the designated settlement device 20 to start the individual closing process. In this case, the product registration device 30 transmits a closing instruction for starting the individual closing process to the designated settlement device 20 in response to the input.

In addition, in FIG. 6, a plurality of settlement devices 20 simultaneously execute individual closing processing, and the individual closing processing statuses of the plurality of settlement devices 20 are displayed on the display D1 at the same time.

In addition, when the first error occurs, the settlement device 20 cancels the first error according to the instruction received from the product registration device 30, but in addition to this, the settlement device 20 may be able to cancel the first error according to the operation of its own device. That is, the cancellation of the first error may be realized either by inputting an instruction via the product registration device 30 or by operating the settlement device 20 .

Next, an example of the flow of processing of the product registration device 30 will be described using the flowchart of FIG.

First, the product registration device 30 transmits a closing instruction to one or a plurality of settlement devices 20 (S10). The settlement device 20 that has received the closing instruction starts individual closing processing in response to the closing instruction, and returns individual closing processing start information to the product registration device 30 . Note that the settlement device 20 that cannot receive the closing instruction offline does not start the individual closing process and does not return the individual closing process start information to the product registration device 30 .

After that, the product registration device 30 starts a process of displaying on the display D1 the status of individual closing processing of each settlement device 20 that has transmitted the closing instruction (S11). For example, it displays on the display D1 that the individual closing process is being executed in association with the settlement device 20 that has sent back the individual closing process start information. In addition, the fact that it is offline is displayed on the display D1 in association with the settlement device 20 that did not reply to the closing instruction. In this case, a GUI part for retransmitting the instruction to start the individual closing process may be displayed in association with the settlement device 20 that is offline.

After that, when the product registration device 30 acquires notification information from the settlement device 20 (Yes in S12), the product registration device 30 updates the status of the individual closing process of the settlement device 20 displayed on the display D1 (S13).

For example, when individual closing processing completion information is acquired as notification information, the fact that the individual closing processing has been completed is displayed in association with the settlement device 20 .

In addition, when error information is acquired as notification information, it is associated with the settlement device 20 and displayed to the effect that an error has occurred. Also, if the error is the first error, a GUI part for receiving an instruction input for canceling the error is displayed. On the other hand, if the error is the second error, the GUI component is not displayed.

Then, when the product registration device 30 receives an instruction input (Yes in S14), the product registration device 30 transmits the instruction to the settlement device 20 (S15). After that, the processing after S12 is repeated.

Next, an example of the processing flow of the settlement device 20 in which an error has occurred will be described using the flowchart of FIG. 9 .

When an error for stopping the individual closing process occurs (Yes in S20), the settlement device 20 stops the individual closing process (S21). Then, the settlement device 20 transmits the error information to the product registration device 30 (S22).

If the error that has occurred is the first error (first error in S23), the settlement device 20 waits for an instruction to cancel the error transmitted from the product registration device 30. FIG. And when the said instruction|indication is received (Yes of S24), the settlement apparatus 20 cancels an error (S26).

On the other hand, if the error that has occurred is the second error (second error in S23), the settlement device 20 waits for an action to resolve the error. Then, when the action is accepted (Yes in S25), the settlement device 20 cancels the error (S26).

According to the settlement system of the present embodiment described above, the operator (eg, store clerk) can view the display D1 of the product registration device 30 to grasp the status of individual closing processing of each of the plurality of settlement devices 20. For example, it is possible to grasp that processing is in progress, that processing has been completed, that an error has occurred during processing, that the device is offline, and the like.

By operating the product registration device 30, the operator can input instructions to each of the plurality of settlement devices 20 that are executing the individual closing process. For example, when an error occurs in a settlement device 20 , the error can be dealt with by operating the product registration device 30 . Also, an instruction to start individual closing processing can be given by operating the product registration device 30 .

According to the settlement system of the present embodiment, the operator basically needs to be in front of the commodity registration device 30 and can perform individual closing processing work without frequently moving between the plurality of settlement devices 20. Therefore, individual closing processing can be efficiently performed in a settlement system having a plurality of settlement devices 20 .

Further, according to the settlement system of the present embodiment, it is possible to accept error cancellation by operating the product registration device 30 only in the case of an error that can be dealt with remotely, and in the case of an error that needs to be handled by actually going to the settlement device 20, it is possible to accept only error cancellation by handling the settlement device 20 without accepting error cancellation by operating the product registration device 30. - 特許庁Thus, according to the settlement system of the present embodiment, it is possible to grasp the error type and perform appropriate processing according to the error type.

Further, according to the settlement system of the present embodiment, when a certain settlement device 20 has an error, both the settlement device 20 and the product registration device 30 can output information to that effect. In such a case, the operator can know the occurrence of the error through both the product registration device 30 and the settlement device 20 . As a result, convenience is improved.

Further, according to the settlement system of the present embodiment, when a certain settlement device 20 has an error, the information indicating the error can be output only by the product registration device 30 without being output by the settlement device 20 . In this case, the processing load on the settlement device 20 can be reduced. Basically, the operator grasps the status of the individual closing process of each of the plurality of settlement devices 20 based on the information output from the product registration device 30, so even if each settlement device 20 does not output information such as error occurrence, it is possible to proceed with the work without any particular problems.

<Second embodiment>
In the present embodiment, the "acceptance of registration of products to be settled and settlement processing" is implemented in the same manner as in the first embodiment. That is, it is realized by the plurality of commodity registration devices 30 and the plurality of checkout devices 20 shown in FIG. In this embodiment, the "individual closing process" is realized by the settlement system shown in FIG. The settlement system shown in FIG. 2 has a monitoring device 10 and a plurality of settlement devices 20 .

FIG. 10 shows an example of a functional block diagram of the monitoring device 10. As shown in FIG. As illustrated, the monitoring device 10 has an acquisition unit 11 , a display control unit 12 , a reception unit 13 and a transmission unit 14 . The configurations of the acquisition unit 11, the display control unit 12, the reception unit 13, and the transmission unit 14 are the same as those of the first embodiment. An example of the hardware configuration of the monitoring device 10 is shown in FIG.

That is, in the present embodiment, the monitoring device 10 different from the product registration device 30 performs the processing that was performed by the product registration device 30 during the individual closing process in the first embodiment. Other configurations are the same as those of the first embodiment. The settlement system of this embodiment achieves the same effects as the settlement system of the first embodiment.

Examples of reference forms are added below.
1. including a product registration device and a plurality of checkout devices,
The product registration device
Acquisition means for acquiring from each of the plurality of settlement devices notification information indicating the status of closing processing of each of the plurality of settlement devices;
display control means for displaying on a display the closing process status of each of the plurality of settlement devices based on the notification information;
receiving means for receiving, for each settlement device, an instruction input to the settlement device for which closing processing has not been completed;
a transmitting means for transmitting the instruction received by the receiving means to the settlement device;
has
The settlement device is
a transmission means for transmitting the notification information to the product registration device;
receiving means for receiving instructions transmitted by the product registration device;
a processing means for executing a process based on the instruction received by the receiving means;
payment system.
2. In the settlement system described in 1,
The notification information includes an error type,
The display control means controls, based on the error type, whether or not to selectably display a re-execution button for re-executing the tallying process in the settlement device on the display.
3. In the settlement system according to 1 or 2,
When the settlement device that has not completed the closing process encounters a first error that stops the closing process, the receiving means receives an instruction input to cancel the first error,
In the settlement system, when the settlement device which has not completed the settlement processing stops the settlement processing and a second error different from the first error occurs, the reception means does not receive an instruction input for canceling the second error.
4. In the settlement system described in 3,
The settlement system, wherein the first error is an error that can be re-executed or processed, and the second error is an error that cannot be re-executed or processed.
5. In the settlement system according to any one of 1 to 4,
When the settlement device that has not completed the closing process encounters a first error that stops the closing process, the settlement device cancels the first error according to an instruction received from the product registration device,
A settlement system in which, when the settlement device that has not completed the closing process encounters a second error that stops the settlement process, the settlement device cancels the second error according to the operation of the own device.
6. In the settlement system according to any one of 1 to 5,
In the settlement system, when a plurality of settlement devices are performing closing processing at the same time, the display control means of the commodity registration device simultaneously displays the state of closing processing of each of the plurality of settlement devices on a display.
7. In the settlement system according to any one of 1 to 6,
The product registration device transmits a closing instruction to each of the plurality of settlement devices to execute closing processing;
A settlement system in which the plurality of settlement devices start closing processing in accordance with the closing instruction.
8. In the settlement system according to any one of 1 to 7,
A settlement system in which both the settlement device and the product registration device output information indicating that an error has occurred when the settlement device that has not completed closing processing encounters an error that stops the settlement processing.
9. In the settlement system according to any one of 1 to 7,
In this settlement system, when the settlement device that has not completed the closing process encounters an error to stop the settlement processing, the commodity registration device outputs information indicating the occurrence of the error, and the settlement device does not output the information indicating the occurrence of the error.
10. Acquisition means for acquiring, from each of the plurality of settlement devices, notification information indicating the status of closing processing of each of the plurality of settlement devices;
display control means for displaying on a display the closing process status of each of the plurality of settlement devices based on the notification information;
receiving means for receiving, for each settlement device, an instruction input to the settlement device for which closing processing has not been completed;
a transmitting means for transmitting the instruction received by the receiving means to the settlement device;
product registration device.
11. a transmission means for transmitting notification information indicating the status of closing processing to the product registration device;
receiving means for receiving instructions transmitted by the product registration device;
a processing means for executing a process based on the instruction received by the receiving means;
payment device.
12. Executed by a checkout system including a product registration device and a plurality of checkout devices,
The product registration device
an acquisition step of acquiring notification information indicating the status of closing processing of each of the plurality of settlement devices from each of the plurality of settlement devices;
a display control step of displaying a closing process status of each of the plurality of settlement devices on a display based on the notification information;
a receiving step of receiving, for each settlement device, an instruction input to the settlement device for which closing processing has not been completed;
a sending step of sending the instruction accepted in the accepting step to the settlement device;
and run
The settlement device is
a transmission step of transmitting the notification information to the product registration device;
a receiving step of receiving the instruction transmitted by the product registration device;
a processing step of performing processing based on the instructions received in the receiving step;
Tightening method to perform.
13. the computer,
Acquisition means for acquiring from each of the plurality of settlement devices notification information indicating the status of closing processing of each of the plurality of settlement devices;
Display control means for displaying on a display the closing process status of each of the plurality of settlement devices based on the notification information;
Receiving means for receiving, for each settlement device, an instruction input to the settlement device for which closing processing has not been completed;
transmitting means for transmitting the instruction received by the receiving means to the settlement device;
A program that acts as
14. the computer,
transmission means for transmitting notification information indicating the status of closing processing to the product registration device;
receiving means for receiving the instruction transmitted by the product registration device;
processing means for executing a process based on the instruction received by the receiving means;
A program that acts as

1A processor 2A memory 3A input/output I/F
4A peripheral circuit 5A bus 10 monitoring device 11 acquisition unit 12 display control unit 13 reception unit 14 transmission unit 20 settlement device 21 transmission unit 22 reception unit 23 processing unit 30 product registration device

Claims (10)

including a product registration device and a plurality of checkout devices,
The product registration device
Acquisition means for acquiring from each of the plurality of settlement devices notification information indicating the status of closing processing of each of the plurality of settlement devices;
display control means for displaying on a display the closing process status of each of the plurality of settlement devices based on the notification information;
receiving means for receiving, for each settlement device, an instruction input to the settlement device for which closing processing has not been completed;
a transmitting means for transmitting the instruction received by the receiving means to the settlement device;
has
The settlement device is
a transmission means for transmitting the notification information to the product registration device;
receiving means for receiving instructions transmitted by the product registration device;
a processing means for executing a process based on the instruction received by the receiving means;
has
When the settlement device that has not completed the closing process encounters a first error that stops the closing process, the settlement device cancels the first error according to an instruction received from the product registration device,
When the settlement device that has not completed the closing process encounters a second error that stops the settlement process, the settlement device cancels the second error according to the operation on its own device ,
The settlement system , wherein the second error is a different error than the first error . In the settlement system according to claim 1,
The notification information includes an error type,
The display control means controls, based on the error type, whether or not to selectably display a re-execution button for re-executing the tallying process in the settlement device on the display. In the settlement system according to claim 1 or 2,
when the first error occurs, the receiving means receives an instruction input to cancel the first error;
The settlement system wherein, when the second error occurs, the accepting means does not accept an instruction input for canceling the second error. In the settlement system according to claim 1,
In the settlement system, when a plurality of settlement devices are performing closing processing at the same time, the display control means of the commodity registration device simultaneously displays the state of closing processing of each of the plurality of settlement devices on a display. In the settlement system according to claim 1,
The product registration device transmits a closing instruction to each of the plurality of settlement devices to execute closing processing;
A settlement system in which the plurality of settlement devices start closing processing in accordance with the closing instruction. In the settlement system according to claim 1,
A settlement system in which both the settlement device and the product registration device output information indicating that an error has occurred when the settlement device that has not completed closing processing encounters an error that stops the settlement processing. In the settlement system according to claim 1,
In this settlement system, when the settlement device that has not completed the closing process encounters an error to stop the settlement processing, the commodity registration device outputs information indicating the occurrence of the error, and the settlement device does not output the information indicating the occurrence of the error. Executed by a checkout system including a product registration device and a plurality of checkout devices,
The product registration device
an acquisition step of acquiring notification information indicating the status of closing processing of each of the plurality of settlement devices from each of the plurality of settlement devices;
a display control step of displaying a closing process status of each of the plurality of settlement devices on a display based on the notification information;
a receiving step of receiving, for each settlement device, an instruction input to the settlement device for which closing processing has not been completed;
a sending step of sending the instruction accepted in the accepting step to the settlement device;
and run
The settlement device is
a transmission step of transmitting the notification information to the product registration device;
a receiving step of receiving the instruction transmitted by the product registration device;
a processing step of performing processing based on the instructions received in the receiving step;
and run
When the settlement device that has not completed the closing process encounters a first error that stops the closing process, the settlement device cancels the first error according to an instruction received from the product registration device,
When the settlement device that has not completed the closing process encounters a second error that stops the settlement process, the settlement device cancels the second error according to the operation on its own device ,
A tightening method , wherein the second error is different from the first error . A computer provided in the product registration device in a checkout system including a product registration device and a plurality of checkout devices,
Acquisition means for acquiring notification information indicating the status of closing processing of each of the plurality of settlement devices from each of the plurality of settlement devices;
Display control means for displaying on a display the closing process status of each of the plurality of settlement devices based on the notification information;
Receiving means for receiving, for each settlement device, an instruction input to the settlement device for which closing processing has not been completed;
transmitting means for transmitting the instruction received by the receiving means to the settlement device;
function as
When the settlement device that has not completed the closing process encounters a first error that stops the closing process, the receiving means receives an instruction input to cancel the first error,
When the settlement device that has not completed the closing process encounters a second error that stops the closing process, the accepting means does not perform a process of accepting an instruction input to cancel the second error,
The program , wherein the second error is different from the first error . A computer provided in a settlement device in a settlement system including a product registration device and a plurality of settlement devices,
transmitting means for transmitting notification information indicating the status of closing processing to the product registration device;
receiving means for receiving the instruction transmitted by the product registration device;
processing means for executing a process based on the instruction received by the receiving means;
function as
Furthermore, in said computer,
a function of receiving, from the product registration device, an input instruction for canceling the first error when a first error for stopping the closing process occurs when the closing process has not been completed;
a function of canceling the second error in response to an operation on the settlement device by the receiving means when a second error occurs to stop the closing process when the closing process is incomplete;
have a
The program , wherein the second error is different from the first error .

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