JP2019049820A - Adjustment system, commodity registration device, adjustment device, closing method, and program - Google Patents

Abstract

To efficiently perform closing processing in an adjustment system including a plurality of adjustment devices.SOLUTION: An adjustment system of the present invention includes a plurality of commodity registration devices 30 and a plurality of adjustment devices 20. One commodity registration device 30 (first commodity registration device 30) includes: means for acquiring notification information indicating a closing processing situation of each of the adjustment devices 20 from each of the adjustment devices 20; means for causing a display to display the closing processing situation of each of the adjustment devices 20 on the basis of the notification information; means for accepting an instruction input to an adjustment device 20 that has not finished closing processing for each adjustment device 20; and means for transmitting the accepted instruction to the corresponding adjustment device 20. The adjustment devices 20 each include: means for transmitting the notification information to the first commodity registration device 30; means for receiving an instruction transmitted by the first commodity registration device 30; and means for executing processing based on the received instruction.SELECTED DRAWING: Figure 2

Description

  The present invention relates to a settlement system, a commodity registration apparatus, a settlement apparatus, a tightening method, and a program.

  Patent Document 1 discloses a technology in which, in a system in which a commodity registration device and a settlement device are divided, the commodity registration device receives money amount information of money held by the settlement device.

  Patent Document 2 is a POS system including an automatic change machine and a POS terminal device, and the POS terminal device can output deposit / withdrawal history information indicating the breakdown of deposit denominations and the withdrawal denominations for each transaction in an automatic change device. We disclose the technology to do it.

JP, 2015-146066, A JP, 2013-218374, A

  An object of the present invention is to efficiently perform a closing process in a settlement system having a plurality of settlement apparatuses.

According to the invention
Including a product registration device and a plurality of settlement devices,
The product registration device is
Acquisition means for acquiring notification information indicating the status of the closing process of each of the plurality of settlement devices from each of the plurality of settlement devices;
Display control means for displaying on a display the status of the closing process of each of the plurality of settlement devices based on the notification information;
Accepting means for accepting, for each of the settlement devices, an instruction input to the settlement device whose closing process has not been completed;
Transmission means for transmitting the instruction accepted by the acceptance means to the settlement apparatus;
Have
The settlement device
Transmission means for transmitting the notification information to the product registration device;
Receiving means for receiving the instruction transmitted by the product registration device;
Processing means for performing processing based on the instruction received by the receiving means;
A settlement system is provided.

Moreover, according to the present invention,
Acquisition means for acquiring notification information indicating the status of the closing process of each of the plurality of settlement devices from each of the plurality of settlement devices;
Display control means for displaying on a display the status of the closing process of each of the plurality of settlement devices based on the notification information;
Accepting means for accepting, for each of the settlement devices, an instruction input to the settlement device whose closing process has not been completed;
Transmission means for transmitting the instruction accepted by the acceptance means to the settlement apparatus;
A commodity registration device is provided.

Moreover, according to the present invention,
Transmission means for transmitting notification information indicating the status of closing processing to the product registration device;
Receiving means for receiving the instruction transmitted by the product registration device;
Processing means for performing processing based on the instruction received by the receiving means;
A settlement device is provided.

Moreover, according to the present invention,
Executed by a settlement system including a product registration device and a plurality of settlement devices;
The product registration device is
An acquisition step of acquiring notification information indicating the status of the closing process of each of the plurality of settlement devices from each of the plurality of settlement devices;
A display control step of causing a display to display the status of tightening processing of each of the plurality of settlement devices based on the notification information;
An accepting step of accepting, for each of the settlement devices, an instruction input to the settlement device whose closing process is not completed;
A transmitting step of transmitting the instruction received in the receiving step to the settlement apparatus;
Run
The settlement device
A transmitting step of transmitting the notification information to the product registration device;
A receiving step of receiving an instruction sent by the product registration device;
A processing step of executing processing based on the instruction received in the receiving step;
A tightening method to perform is provided.

Moreover, according to the present invention,
Computer,
Acquisition means for acquiring notification information indicating the status of the closing process of each of the plurality of settlement devices from each of the plurality of settlement devices;
Display control means for displaying on a display the status of the closing process of each of the plurality of settlement devices based on the notification information;
Accepting means for accepting, for each of the settlement devices, an instruction input to the settlement device whose closing process has not been completed;
Transmission means for transmitting the instruction accepted by the acceptance means to the settlement apparatus;
A program to function as is provided.

Moreover, according to the present invention,
Computer,
Transmission means for transmitting notification information indicating the status of closing processing to the product registration device,
A receiving unit that receives the instruction transmitted by the product registration device;
Processing means for executing processing based on the instruction received by the receiving means;
A program to function as is provided.

  According to the present invention, it is possible to efficiently perform the closing process in a settlement system having a plurality of settlement devices.

It is an example of a functional block diagram of a settlement system which realizes registration reception / settlement processing of goods of settlement object of this embodiment. It is an example of a functional block diagram of a settlement system which realizes a closing process of this embodiment. It is an example of a functional block diagram of a goods registration device of this embodiment. It is an example of the functional block diagram of the settlement apparatus of this embodiment. It is a figure which shows an example of the hardware constitutions of the monitoring apparatus of this embodiment, a settlement apparatus, and a goods registration apparatus. It is a figure which shows typically an example of the information displayed on the display of the monitoring apparatus of this embodiment. It is a figure which shows typically an example of the information displayed on the display of the adjustment apparatus of this embodiment. It is a flowchart which shows an example of the flow of a process of the monitoring apparatus of this embodiment. It is a flowchart which shows an example of the flow of a process of the settlement apparatus of this embodiment. It is an example of the functional block diagram of the monitoring apparatus of this embodiment.

First Embodiment
First, an outline of the settlement system of the present embodiment will be described. The settlement system of the present embodiment includes a plurality of commodity registration devices and a plurality of settlement devices.

  The settlement system of the present embodiment includes a closing process (hereinafter, “individual closing process”) of each of a plurality of settlement apparatuses and a plurality of commodity registration apparatuses, and a closing process (hereinafter, “overall closing process”) in the entire settlement system. Run. The individual closing process of each of the plurality of settlement devices and the plurality of commodity registration devices is executed by each of the plurality of settlement devices and the plurality of commodity registration devices. Each settlement device counts the amount of money of each settlement device as individual closing processing. The balance of the settlement apparatus is the total amount of banknotes and coins (hereinafter collectively referred to as cash) and cash vouchers stored in the settlement apparatus. In addition, the amount of money of the settlement apparatus may include information of the amount paid by a credit card or the like. Further, each commodity registration device counts or acquires the present value of each commodity registration device as the individual closing process. For example, the operator may input the present value of each product registration device to each product registration device. In addition, each commodity registration device may automatically total the present value of each commodity registration device. The stock of the commodity registration device is the total value of at least one of cash, cash vouchers and credit payment information settled by the commodity registration device.

  The entire closing process is performed by, for example, one product registration device. The commodity registration device acquires the result of the individual closing process of each of the plurality of settlement devices and the plurality of commodity registration devices. Then, the commodity registration apparatus adds up the amounts of cash, cash vouchers and credit payment information handled in the entire settlement system, and checks whether there is any misunderstanding. For example, the commodity registration device adds up the amount of cash, cash vouchers, credit payment information, etc. handled by the settlement system (for example, the total amount of cash), and between the aggregation result and the theoretical value of payment accepted by the settlement system. Check for differences in The theoretical value is calculated based on the settlement information, that is, the registered content in the commodity registration device.

  One of the plurality of commodity registration devices (first commodity registration device) performs the following processing when each of the plurality of settlement devices is performing the individual closing process. That is, the first product registration device acquires notification information indicating the status of the individual closing process of each of the plurality of settlement devices from each of the plurality of settlement devices, and displays the status of the individual closing process of each of the plurality of settlement devices on the display Let Then, the first product registration device receives an instruction input to the settlement apparatus that has not completed the individual closing process for each settlement device, and transmits the received instruction to each settlement device.

  The settlement apparatus which has not completed the individual closing process transmits the notification information to the first commodity registration apparatus. In addition, the settlement apparatus that has not completed the individual closing process receives the instruction transmitted by the first commodity registration apparatus, and executes the process based on the instruction.

  According to the settlement system of the present embodiment, the operator (for example, a clerk) can grasp the status of the individual closing process of each of the plurality of settlement apparatuses by browsing the display of the first commodity registration apparatus. it can. For example, it is possible to grasp that the individual tightening process is not completed, that the individual tightening process is completed, that an error has occurred during the individual tightening process, and that it is offline.

  Then, the operator can input an instruction for each of the plurality of settlement devices in execution of the individual closing process by operating the first commodity registration device. For example, when an error occurs in a certain settlement apparatus, the action for the error can be completed by operating the first commodity registration apparatus. That is, the settlement apparatus which has not completed the individual closing process can be remotely operated via the first commodity registration apparatus.

  According to the settlement system of the present embodiment, the operator basically needs to be in front of the first commodity registration apparatus, and performs the work of tightening processing without frequently moving between the plurality of settlement apparatuses. be able to. For this reason, it is possible to efficiently perform the closing process in a settlement system having a plurality of settlement devices.

  Hereinafter, the settlement system of the present embodiment will be described in detail. First, a settlement system that realizes "registration acceptance and settlement processing of goods to be settled" will be described, and then, a settlement system that realizes "individual closing processing" will be described.

  First, an example of the hardware configuration of each of the settlement apparatus and the commodity registration apparatus will be described. Each functional unit included in each of the settlement apparatus and the commodity registration apparatus of the present embodiment includes a central processing unit (CPU) of any computer, a memory, a program loaded to the memory, and a storage unit such as a hard disk storing the program In addition to programs stored from the stage of shipping the device, it can also store storage media such as CDs (Compact Disc) and programs downloaded from a server on the Internet, etc. It is realized by any combination of software. And it is understood by those skilled in the art that there are various modifications in the implementation method and apparatus.

  FIG. 5 is a block diagram illustrating the hardware configuration of each of the settlement apparatus 20 and the commodity registration apparatus 30 according to the present embodiment. As shown in FIG. 5, each of the settlement apparatus 20 and the commodity registration apparatus 30 has a processor 1A, a memory 2A, an input / output interface 3A, a peripheral circuit 4A, and a bus 5A. The peripheral circuit 4A may not be provided. Peripheral circuit 4A includes various modules. Each of the settlement apparatus 20 and the commodity registration apparatus 30 may be configured by a plurality of physically and / or logically divided devices. In this case, each of the plurality of devices may have a processor 1A, a memory 2A, an input / output interface 3A, a peripheral circuit 4A, and a bus 5A.

  The bus 5A is a data transmission path for the processor 1A, the memory 2A, the peripheral circuit 4A, and the input / output interface 3A to mutually transmit and receive data. The processor 1A is an arithmetic processing unit such as a CPU or a graphics processing unit (GPU), for example. The memory 2A is, for example, a memory such as a random access memory (RAM) or a read only memory (ROM). The input / output interface 3A is an interface for acquiring information from an input device (eg, a keyboard, a mouse, a microphone, a physical key, a touch panel display, a code reader, etc.), an external device, an external server, an external sensor, etc. Example: Display, speaker, printer, mailer etc.), an external device, an interface for outputting information to an external server, etc. are included. The processor 1A can issue an instruction to each module and perform an operation based on the result of the operation.

  A settlement system for realizing “registration acceptance / settlement processing of goods to be settled” will be described with reference to FIG. As shown in FIG. 1, the settlement system has a plurality of commodity registration devices 30 and a plurality of settlement devices 20. The plurality of commodity registration devices 30 and the plurality of settlement devices 20 are configured to be able to communicate with each other in a wired and / or wireless manner.

  In the settlement system of the present embodiment, a process (such as reading a bar code) for registering a commodity to be settled is assigned to the commodity registration apparatus 30, and a process (such as receipt of money or return of change) is performed to settle the registered commodity. Are assigned to the settlement apparatus 20.

  The commodity registration device 30 has a means for receiving an input for registering a commodity to be settled. For example, the commodity registration apparatus 30 includes an input device such as a reader (for example, a bar code reader), a touch panel display, and a physical button, and receives an input for registering a commodity to be settled, through these. The information to be registered (hereinafter, “registration information”) includes the product code of the item to be settled, selling price information, sales volume, and the like. The product code is an identifier consisting of characters, numbers, symbols and the like predetermined for identifying each product. The commodity registration device 30 may calculate the settlement amount of each customer based on the registration information. The settlement amount may be the sum of the tax-included price of each of the registered products. Based on the registration information, the settlement amount, etc., the theoretical value of the payment accepted in the whole settlement system described above is determined.

  At least a part of the registration information received by each commodity registration device 30 is input to one of the plurality of settlement devices 20. Furthermore, the settlement amount calculated by each item registration device 30 may be input to one of the plurality of settlement devices 20. Each commodity registration device 30 may be configured so that the settlement amount is not input from the commodity registration device 30 to the settlement device 20 without calculating the settlement amount. In this case, the registration information received from each item registration device 30 is input to the settlement device 20. Then, each settlement apparatus 20 calculates the settlement amount based on the input registration information. Hereinafter, these pieces of information input to the settlement apparatus 20 will be referred to as settlement information.

  For example, the commodity registration apparatus 30 may output a sheet on which information (for example, a bar code, a two-dimensional code, etc.) indicating adjustment information is printed. Further, the settlement apparatus 20 may be provided with means (eg, a reader) for reading the information. Then, the settlement information may be input to the settlement apparatus 20 by having the settlement apparatus 20 read information printed on the sheet by an operator (for example, a clerk or a customer). In addition, the settlement information may be transmitted from the commodity registration device 30 to the settlement device 20 via a wired and / or wireless communication network.

  The settlement apparatus 20 performs a settlement process based on the input settlement information. That is, the settlement apparatus 20 accepts insertion of cash, a cash voucher, a credit card or the like. When insertion of cash and a cash voucher is accepted, the total amount of insertion is calculated, and processing such as outputting change is performed as necessary. On the other hand, when the insertion of a credit card is accepted, the credit card company is communicated and payment processing is performed.

  For example, in the case of payment (for example, a predetermined cash voucher or the like) by a method that can not be received by the settlement apparatus 20, the commodity registration apparatus 10 may receive the payment. Then, when the commodity registration device 30 receives a part of the payment among the settlement amounts calculated based on the registration information, the settlement information input to the settlement device 20 indicates the amount received by the commodity registration device 30. Information may be included. Then, the settlement apparatus 20 may calculate the balance that has not yet received payment based on the payment information, and may receive the payment of the balance.

  Next, a settlement system for realizing the “individual tightening process” will be described. FIG. 3 shows an example of a functional block diagram of the commodity registration device 30 of the present embodiment. As illustrated, the product registration device 30 includes an acquisition unit 11, a display control unit 12, a reception unit 13, and a transmission unit 14.

  The acquisition unit 11 acquires, from each of the plurality of settlement devices 20, notification information indicating the state of the individual closing process of each of the plurality of settlement devices 20.

  The notification information includes, for example, “information indicating that the individual closing process has been started (individual closing process start information)”, “information indicating that the individual closing process has been completed (individual closing process completion information)”, “individual closing process The information (error information) etc. which show that the error which stops individual tightening process generate | occur | produced in it is included. The error information may further include information indicating an error type.

  The error type includes, but is not limited to, a change machine error, occurrence of a reject, and a difference in counting results. The change machine error is a state in which the process can not be completed due to some reason in the tabulation process of the cash stored in the change machine. Reject occurrence is, for example, a state where a clog has occurred. There are differences in the aggregation results, the theoretical value of the payment accepted by each settlement device 20 calculated based on the settlement information acquired by each settlement device 20, the cash, cash voucher and credit payment accepted for payment by each settlement device 20 There is a difference between it and the aggregation result of the amount of money such as information.

  The display control unit 12 causes the display of the commodity registration device 30 to display the status of the individual closing process of each of the plurality of settlement devices 20. The display control unit 12 can determine the display content of the display based on the notification information acquired by the acquisition unit 11.

  An example of the information displayed on the display D1 of the goods registration apparatus 30 is typically shown in FIG. FIG. 6 shows an example of the display of the display D1 in a situation where the plurality of settlement devices 20 are simultaneously performing the individual tightening process. As illustrated, when the plurality of settlement devices 20 simultaneously perform the individual tightening process, the status of the individual tightening process of each of the plurality of settlement devices 20 is simultaneously displayed on the display D1.

  In FIG. 6, the situation of the individual closing process of each of the settlement apparatuses A to E is shown. In addition, the number of the settlement apparatuses 20 which perform an individual closing process simultaneously is not limited to what is shown in figure.

  It can be seen from FIG. 6 that the settlement apparatus A is executing the individual tightening process and is counting. For example, while acquiring the individual tightening process start information from the settlement apparatus A and before acquiring the individual clamping process completion information from the settlement apparatus A, the display control unit 12 may not adjust the error information while acquiring the error information. Information as illustrated in association with A can be displayed on the display D1.

  Further, it can be understood from FIG. 6 that the settlement apparatus B has an error, and the content is "reject occurrence". For example, after acquiring the individual closing process start information from the settlement apparatus B, and before acquiring the individual closing process completion information from the settlement apparatus B, the display control unit 12 may adjust the settlement apparatus. The error information as illustrated in association with B can be displayed on the display D1.

  Further, it can be understood from FIG. 6 that an error has occurred in the settlement apparatus C, and the content is "changer error". For example, after acquiring the individual closing process start information from the settlement apparatus C, and before acquiring the individual closing process completion information from the settlement apparatus C, the display control unit 12 may adjust the settlement apparatus. The error information as illustrated in association with C can be displayed on the display D1.

  Further, it can be seen from FIG. 6 that the settlement apparatus D is offline (not connected to the communication network). For example, when the commodity registration device 30 fails in communication with the settlement device D, the display control unit 12 can cause the display D1 to display information as illustrated in association with the settlement device D. In the case of communication failure, for example, information (eg, an instruction to start the individual closing process) is transmitted from the product registration device 30 to the settlement device D, but there is no response from the settlement device D even if a predetermined time has elapsed since transmission. It may be

  Further, from FIG. 6, it can be seen that an error has occurred in the settlement apparatus E, and the content is "there is a difference in the aggregation result". For example, after acquiring the individual closing process start information from the settlement apparatus E, and before acquiring the individual closing process completion information from the settlement apparatus E, the display control unit 12 may adjust the settlement apparatus. Error information as illustrated in association with E can be displayed on the display D1.

  The display control unit 12 may change the display mode of the display D1 according to the content of the error as shown in FIG. Specifically, when the error is the first error as in the display mode related to the settlement apparatuses C and E, the display control unit 12 receives a graphical user interface (GUI) component that receives an instruction input for canceling the error state ( A re-execution button, a confirmation button, etc. can be displayed. On the other hand, when the error is the second error as in the display mode related to the settlement apparatus B, the display control unit 12 does not display the GUI component that receives the instruction input for canceling the error state.

  The first error is an error that can be re-executed or progressed. Measures for such a first error can be taken remotely. The second error is an error different from the first error. The second error is an error that can not be reexecuted or progressed. Such a second error can not be dealt with remotely, and it is necessary to take action with the settlement apparatus 20 in which the error has occurred.

  As an example of the first error, there is a counting failure by the change machine. The treatment in this case is, for example, re-execution of counting of the change machine. The process of re-executing the change machine counting can be executed by remote instruction input (for example, pressing of the re-execution button shown in FIG. 6). As another example of the first error, there are "differences" in the tabulated results of the individual closing process. The treatment in this case is, for example, confirming the situation and inputting the confirmation, to advance to the subsequent process (e.g., transmit the counting result to the external device, end of the individual closing process, etc.). The input of the confirmation of the "difference" can be performed remotely (for example, pressing of the confirmation button shown in FIG. 6). Note that the first error may include other errors.

  An example of the second error is a reject occurrence. The treatment in this case is, for example, an operation to eliminate the blockage. The work can not be performed remotely, but needs to be performed on the basis of the settlement apparatus 20 in which an error has occurred. Note that the second error may include other errors.

  For example, a display mode (eg, a sentence to be displayed, whether or not to display a GUI component, etc.) may be determined in advance for each error type. Then, when the acquiring unit 11 acquires the error information, the display control unit 12 may cause the display D1 to display the display mode in accordance with the type of error that has occurred. That is, based on the error type, the display control unit 12 can control whether or not the re-execution button to re-execute the tabulation process in the settlement apparatus 20 can be displayed on the display in a selectable manner.

  The accepting unit 13 accepts, for each of the settlement devices 20, an instruction input to the settlement device 20 that is performing the individual tightening process. For example, the receiving unit 13 receives an instruction input via the GUI component (see FIG. 6) displayed by the display control unit 12. For example, the reception unit 13 can receive an instruction input for canceling an error that is occurring. The "error cancellation" means that the stopped individual closing process can be resumed.

  The transmitting unit 14 transmits the instruction accepted by the accepting unit 13 to the settlement apparatus 20.

  For example, the settlement apparatus C illustrated in FIG. 6 is in a state in which the “changer error (first error)” occurs and the individual closing process is stopped. As illustrated, a GUI component for performing an instruction input for canceling an error is displayed corresponding to the settlement apparatus C causing the first error. Therefore, the reception unit 13 can receive an operation of touching the “re-execute” button (GUI component) displayed corresponding to the settlement apparatus C. When the reception unit 13 receives the operation, the transmission unit 14 can transmit an instruction to the settlement apparatus C to cancel the error and re-execute the counting of the dispenser. When receiving the instruction, the settlement apparatus C cancels the error and re-counts the change machine.

  It should be noted that the settlement apparatus B shown in FIG. 6 is in a state in which the “reject occurrence (second error)” occurs and the individual tightening process is stopped. As illustrated, the GUI component for performing an instruction input for canceling the error is not displayed corresponding to the settlement apparatus B causing the second error. Therefore, the receiving unit 13 can not receive an instruction input for releasing the second error. In this case, the operator goes to the side of the settlement apparatus B, performs a predetermined treatment, and cancels the error.

  Besides, the settlement apparatus D shown in FIG. 6 is "off-line". For example, although the instruction to start the individual closing process is transmitted from the product registration device 30 to the settlement device D, the display control unit 12 sends the settlement device D the response when there is no response from the settlement device D even after a predetermined time has passed. The corresponding display is shown. In this case, as illustrated, the display control unit 12 can display a GUI component for re-executing transmission of an instruction to start the individual tightening process, corresponding to the off-line settlement apparatus D. Then, the receiving unit 13 can receive an operation of touching the “re-execute” button (GUI component) displayed corresponding to the settlement apparatus D. When the reception unit 13 receives the operation, the transmission unit 14 transmits an instruction to start the individual tightening process to the settlement apparatus D.

  In addition, the settlement apparatus E illustrated in FIG. 6 is in a state in which “different (first error)” is present and the individual tightening process is stopped. As illustrated, a GUI component for performing an instruction input for canceling an error is displayed corresponding to the settlement apparatus E causing the first error. For this reason, the reception unit 13 can receive an operation of touching the “confirmation” button (GUI component) displayed corresponding to the settlement apparatus E. When the reception unit 13 receives the operation, the transmission unit 14 can release an error and transmit an instruction to proceed to the subsequent processing to the settlement apparatus E. When the settlement apparatus E receives the instruction, the settlement apparatus E cancels the error and executes the subsequent processes, for example, the process of transmitting the result of the individual closing process to the first commodity registration apparatus 30, the process of ending the individual closing process, etc. Do.

  Next, FIG. 4 shows an example of a functional block diagram of the settlement apparatus 20 of the present embodiment. As illustrated, the settlement apparatus 20 includes a transmitting unit 21, a receiving unit 22, and a processing unit 23.

  The transmission unit 21 transmits the notification information to the product registration device 30. For example, when the settlement apparatus 20 starts the individual closing process, the transmission unit 21 transmits the individual closing process start information to the commodity registration apparatus 30 accordingly. In addition, for example, when the settlement apparatus 20 completes the individual tightening process, the transmission unit 21 transmits the individual tightening process completion information to the commodity registration apparatus 30 in response thereto. Also, for example, when an error occurs in the settlement apparatus 20 that is executing the individual closing process, the transmission unit 21 transmits the error information to the commodity registration apparatus 30 accordingly.

  The receiving unit 22 receives the instruction transmitted by the product registration device 30. The instruction is, for example, an instruction to cancel an error and execute a predetermined process (for example, re-execution of counting of a change machine) or an instruction to start an individual closing process.

  The processing unit 23 executes a process based on the instruction received by the receiving unit 22. For example, the processing unit 23 cancels the error, and executes a predetermined process (for example, re-execution of counting of a change machine, subsequent processes) or starts an individual tightening process.

  Here, FIG. 7 shows an example of the display on the display D2 of the settlement apparatus 20 during the individual tightening process. In the illustrated example, it is displayed that the individual tightening process is being performed.

  Note that the settlement apparatus 20 that has made an error may cause the display D2 of the own apparatus to display information indicating that the error has occurred. In this case, information indicating that an error has occurred is output to both the product registration device 30 and the settlement device 20 in which the error has occurred.

  As another example, the settlement apparatus 20 in which the error has occurred may not display information indicating that the error has occurred on the display D2 of the own apparatus. In this case, information indicating that an error has occurred is output to the product registration device 30, and is not output to the settlement device 20 in which the error has occurred.

  By the way, in the case of the present embodiment, the settlement apparatus 20 which has become the first error cancels the error according to the instruction received from the commodity registration apparatus 30, and performs predetermined processing (example: re-execution of counting of the change machine, The following process will be performed. On the other hand, the settlement apparatus 20 that has caused the second error cancels the error according to the treatment for the own apparatus. That is, the settlement apparatus 20 that has made the second error can not cancel the error in accordance with the instruction received from the commodity registration apparatus 30.

  Here, a modified example will be described. One of the plurality of product registration devices 30 may receive an instruction input to start the individual closing process of the settlement apparatus 20. Then, the commodity registration device 30 may transmit a tightening instruction to start the individual tightening process to the settlement device 20 according to the input. The settlement apparatus 20 starts the individual tightening process in response to the received tightening instruction. In addition, the commodity registration device 30 that has received an instruction input to start the individual tightening process obtains notification information, displays the status of the individual tightening process of each of the plurality of settlement devices 20, and transmits the individual tightening process to the settlement device 20 that is not completed. An instruction input may be received and an instruction may be transmitted.

  In the case of this example, the commodity registration device 30 may receive an instruction input to cause all the settlement devices 20 to start the individual closing process. In this case, the commodity registration device 30 transmits a tightening instruction to start the individual tightening process to all the settlement devices 20 according to the input. In addition, the commodity registration device 30 may designate a part of the plurality of settlement devices 20 and receive an instruction input to cause the designated settlement device 20 to start the individual tightening process. In this case, in response to the input, the commodity registration device 30 transmits a tightening instruction to start the individual tightening process to the designated settlement device 20.

  In addition, although a plurality of settlement devices 20 simultaneously execute individual tightening processing in FIG. 6 and the situation of individual tightening processing of the plurality of settlement devices 20 is simultaneously displayed on the display D1, one settlement device 20 performs individual tightening processing And the status of the individual closing process of the one settlement device 20 may be displayed on the display D1.

  In addition, although it has been described that the settlement apparatus 20 cancels the first error according to the instruction received from the commodity registration apparatus 30 when the first error occurs, in addition to this, the settlement apparatus 20 is an apparatus itself It may be possible to cancel the first error in response to the operation on. That is, the cancellation of the first error may be realized by either an input of an instruction via the commodity registration device 30 or an operation on the settlement device 20.

  Next, an example of the process flow of the product registration device 30 will be described using the flowchart of FIG. 8.

  First, the commodity registration device 30 transmits a tightening instruction to one or more settlement devices 20 (S10). The settlement apparatus 20 having received the tightening instruction starts the individual tightening process in response to the tightening instruction, and returns individual tightening process start information to the commodity registration apparatus 30. The settlement apparatus 20 which can not receive the closing instruction off-line does not start the individual closing process, and does not return the individual closing process start information to the commodity registration apparatus 30.

  Thereafter, the product registration device 30 starts the process of displaying on the display D1 the status of the individual tightening process of each of the settlement apparatuses 20 that has transmitted the tightening instruction (S11). For example, it is displayed on the display D1 that the individual tightening process is being executed in association with the settlement apparatus 20 to which the individual closing process start information has been returned. In addition, in association with the settlement apparatus 20 in which there is no reply to the closing instruction, the display D1 is displayed to indicate that it is off-line. In this case, a GUI component for retransmitting an instruction to start the individual tightening process may be displayed in association with the settlement apparatus 20 that is offline.

  Thereafter, when the item registration device 30 acquires the notification information from the settlement device 20 (Yes in S12), the product registration device 30 updates the status of the individual closing process of the settlement device 20 displayed on the display D1 (S13).

  For example, when the individual closing process completion information is acquired as the notification information, it is displayed in association with the settlement apparatus 20 that the individual closing process has been completed.

  In addition, when error information is acquired as notification information, it is displayed in association with the settlement apparatus 20 that an error has occurred. If the error is the first error, a GUI component for receiving an instruction input for canceling the error is displayed. On the other hand, if the error is the second error, the GUI component is not displayed.

  Then, when the commodity registration device 30 receives an instruction input (Yes in S14), the commodity registration device 30 transmits the instruction to the settlement device 20 (S15). After that, the processing after S12 is repeated.

  Next, an example of the process flow of the settlement apparatus 20 in which an error has occurred will be described using the flowchart of FIG. 9.

  When an error occurs to stop the individual tightening process (Yes in S20), the settlement apparatus 20 stops the individual tightening process (S21). Then, the settlement apparatus 20 transmits the error information to the commodity registration apparatus 30 (S22).

  If the error that has occurred is the first error (the first error in S23), the settlement apparatus 20 waits for reception of an instruction to cancel the error transmitted from the commodity registration apparatus 30. When the instruction is received (Yes in S24), the settlement apparatus 20 cancels the error (S26).

  On the other hand, if the error that has occurred is the second error (the second error in S23), the settlement apparatus 20 waits for a process for releasing the error from the own apparatus. When the treatment is received (Yes in S25), the settlement apparatus 20 cancels the error (S26).

  According to the settlement system of the present embodiment described above, the operator (for example, a clerk) can grasp the status of the individual closing process of each of the plurality of settlement devices 20 by browsing the display D1 of the commodity registration device 30. it can. For example, it can be grasped that the processing is in progress, the processing is completed, an error has occurred during the processing, and the offline.

  Then, the operator can input an instruction to each of the plurality of settlement devices 20 in execution of the individual closing process by operating the commodity registration device 30. For example, when an error occurs in a certain settlement apparatus 20, the action for the error can be completed by operating the commodity registration apparatus 30. In addition, an instruction to start the individual tightening process can be issued by operating the product registration device 30.

  According to the settlement system of this embodiment, the operator basically needs to be in front of the commodity registration device 30, and performs the work of the individual tightening process without frequently moving between the plurality of settlement devices 20. be able to. For this reason, the individual closing process in the settlement system having the plurality of settlement apparatuses 20 can be efficiently performed.

  Further, according to the settlement system of the present embodiment, only in the case of an error that can be dealt with remotely, the cancellation of the error by the operation of the commodity registration device 30 is accepted, and the error that needs to be performed actually in the source of the settlement device 20 In this case, the cancellation of the error due to the operation of the commodity registration device 30 can not be accepted, and only the cancellation of the error due to the action on the settlement device 20 can be accepted. As described above, according to the settlement system of the present embodiment, it is possible to grasp the error type and perform appropriate processing according to the error type.

  Further, according to the settlement system of the present embodiment, when a certain settlement apparatus 20 causes an error, it is possible to output information indicating that to both the settlement apparatus 20 and the commodity registration apparatus 30. In such a case, the operator can know the occurrence of an error through both the commodity registration device 30 and the settlement device 20. As a result, the convenience is improved.

  Further, according to the settlement system of the present embodiment, when a certain settlement apparatus 20 causes an error, it is possible to output only the product registration apparatus 30 without outputting information indicating the error by the settlement apparatus 20. In such a case, the processing load on the settlement apparatus 20 can be reduced. Since the operator basically grasps the status of the individual closing process of each of the plurality of settlement devices 20 based on the information output from the product registration device 30, each settlement device 20 does not output information such as an error occurrence or the like. However, it is possible to proceed with the work without any particular problems.

Second Embodiment
In the present embodiment, the “registration acceptance / settlement process of the item to be settled” is realized as in the first embodiment. That is, it is realized by a plurality of commodity registration devices 30 and a plurality of settlement devices 20 shown in FIG. And in the present embodiment, the “individual tightening process” is realized by the settlement system shown in FIG. The settlement system shown in FIG. 2 has a monitoring device 10 and a plurality of settlement devices 20.

  FIG. 10 shows an example of a functional block diagram of the monitoring device 10. As illustrated, the monitoring apparatus 10 includes an acquisition unit 11, a display control unit 12, a reception unit 13, and a transmission unit 14. The configurations of the acquisition unit 11, the display control unit 12, the reception unit 13, and the transmission unit 14 are the same as those in the first embodiment. An example of the hardware configuration of the monitoring apparatus 10 is shown in FIG.

  That is, in the present embodiment, the monitoring device 10 different from the product registration device 30 performs the process performed by the product registration device 30 at the time of the individual closing process in the first embodiment. The other configuration is the same as that of the first embodiment. The settlement system of this embodiment achieves the same effects as those of the settlement system of the first embodiment.

Hereinafter, an example of a reference form is added.
1. Including a product registration device and a plurality of settlement devices,
The product registration device is
Acquisition means for acquiring notification information indicating the status of the closing process of each of the plurality of settlement devices from each of the plurality of settlement devices;
Display control means for displaying on a display the status of the closing process of each of the plurality of settlement devices based on the notification information;
Accepting means for accepting, for each of the settlement devices, an instruction input to the settlement device whose closing process has not been completed;
Transmission means for transmitting the instruction accepted by the acceptance means to the settlement apparatus;
Have
The settlement device
Transmission means for transmitting the notification information to the product registration device;
Receiving means for receiving the instruction transmitted by the product registration device;
Processing means for performing processing based on the instruction received by the receiving means;
Settlement system with.
2. In the settlement system described in 1,
The notification information includes an error type,
The settlement control system controls whether or not the display control means causes the display to selectably display a re-execution button for re-executing a tabulation process in the settlement apparatus based on the error type.
3. In the settlement system described in 1 or 2,
In the case where the first settlement apparatus which has not completed the closing process has a first error for stopping the closing process, the receiving unit receives an instruction input for releasing the first error,
In the case where the settlement process has not completed the tightening process, and the second error is different from the first error, the accepting unit instructs the cancellation of the second error. Settlement system that does not accept input.
4. In the settlement system described in 3,
The settlement system, wherein the first error is an error that can be re-executed or the process can progress, and the second error is an error that can not be re-executed or the process progress.
5. In the settlement system according to any one of 1 to 4,
When the first settlement apparatus which has not completed the closing process has a first error to stop the closing process, the settlement apparatus cancels the first error according to the instruction received from the commodity registration apparatus,
The settlement system which cancels the second error according to the operation on the own apparatus when the second settlement error process in which the closing process is not completed is stopped.
6. In the settlement system according to any one of 1 to 5,
The settlement system according to claim 1, wherein the display control means of the commodity registration device simultaneously displays the status of the tightening process of each of the plurality of the settlement devices simultaneously when the plurality of the settlement devices simultaneously perform the clamping process.
7. In the settlement system according to any one of 1 to 6,
The commodity registration device transmits a tightening instruction to cause each of the plurality of settlement devices to execute the tightening process.
The settlement system, wherein the plurality of settlement apparatuses start the tightening process in response to the tightening instruction.
8. In the settlement system according to any one of 1 to 7,
A settlement system in which both the settlement apparatus and the commodity registration apparatus output information indicating that an error has occurred when the settlement apparatus which has not completed the closing process has an error for stopping the clamping process.
9. In the settlement system according to any one of 1 to 7,
If the settlement apparatus which has not completed the closing process has an error to stop the closing process, the commodity registration apparatus outputs information indicating that the error has occurred, and the information indicating that the error has occurred has the same accounting apparatus Is a settlement system that does not output.
10. Acquisition means for acquiring notification information indicating the status of the closing process of each of the plurality of settlement devices from each of the plurality of settlement devices;
Display control means for displaying on a display the status of the closing process of each of the plurality of settlement devices based on the notification information;
Accepting means for accepting, for each of the settlement devices, an instruction input to the settlement device whose closing process has not been completed;
Transmission means for transmitting the instruction accepted by the acceptance means to the settlement apparatus;
A commodity registration device having
11. Transmission means for transmitting notification information indicating the status of closing processing to the product registration device;
Receiving means for receiving the instruction transmitted by the product registration device;
Processing means for performing processing based on the instruction received by the receiving means;
Settlement device with.
12. Executed by a settlement system including a product registration device and a plurality of settlement devices;
The product registration device is
An acquisition step of acquiring notification information indicating the status of the closing process of each of the plurality of settlement devices from each of the plurality of settlement devices;
A display control step of causing a display to display the status of tightening processing of each of the plurality of settlement devices based on the notification information;
An accepting step of accepting, for each of the settlement devices, an instruction input to the settlement device whose closing process is not completed;
A transmitting step of transmitting the instruction received in the receiving step to the settlement apparatus;
Run
The settlement device
A transmitting step of transmitting the notification information to the product registration device;
A receiving step of receiving an instruction sent by the product registration device;
A processing step of executing processing based on the instruction received in the receiving step;
How to tighten.
13. Computer,
Acquisition means for acquiring notification information indicating the status of the closing process of each of the plurality of settlement devices from each of the plurality of settlement devices;
Display control means for displaying on a display the status of the closing process of each of the plurality of settlement devices based on the notification information;
Accepting means for accepting, for each of the settlement devices, an instruction input to the settlement device whose closing process has not been completed;
Transmission means for transmitting the instruction accepted by the acceptance means to the settlement apparatus;
A program to function as
14. Computer,
Transmission means for transmitting notification information indicating the status of closing processing to the product registration device,
A receiving unit that receives the instruction transmitted by the product registration device;
Processing means for executing processing based on the instruction received by the receiving means;
A program to function as

1A processor 2A memory 3A input / output I / F
4A Peripheral Circuit 5A Bus 10 Monitoring Device 11 Acquisition Unit 12 Display Control Unit 13 Reception Unit 14 Transmission Unit 20 Settlement Unit 21 Transmission Unit 22 Reception Unit 23 Processing Unit 30 Merchandise Registration Device

Claims (14)

Including a product registration device and a plurality of settlement devices,
The product registration device is
Acquisition means for acquiring notification information indicating the status of the closing process of each of the plurality of settlement devices from each of the plurality of settlement devices;
Display control means for displaying on a display the status of the closing process of each of the plurality of settlement devices based on the notification information;
Accepting means for accepting, for each of the settlement devices, an instruction input to the settlement device whose closing process has not been completed;
Transmission means for transmitting the instruction accepted by the acceptance means to the settlement apparatus;
Have
The settlement device
Transmission means for transmitting the notification information to the product registration device;
Receiving means for receiving the instruction transmitted by the product registration device;
Processing means for performing processing based on the instruction received by the receiving means;
Settlement system with. In the settlement system according to claim 1,
The notification information includes an error type,
The settlement control system controls whether or not the display control means causes the display to selectably display a re-execution button for re-executing a tabulation process in the settlement apparatus based on the error type. In the settlement system according to claim 1 or 2,
In the case where the first settlement apparatus which has not completed the closing process has a first error for stopping the closing process, the receiving unit receives an instruction input for releasing the first error,
In the case where the settlement process has not completed the tightening process, and the second error is different from the first error, the accepting unit instructs the cancellation of the second error. Settlement system that does not accept input. In the settlement system according to claim 3,
The settlement system, wherein the first error is an error that can be re-executed or the process can progress, and the second error is an error that can not be re-executed or the process progress. The settlement system according to any one of claims 1 to 4.
When the first settlement apparatus which has not completed the closing process has a first error to stop the closing process, the settlement apparatus cancels the first error according to the instruction received from the commodity registration apparatus,
The settlement system which cancels the second error according to the operation on the own apparatus when the second settlement error process in which the closing process is not completed is stopped. In the settlement system according to any one of claims 1 to 5,
The settlement system according to claim 1, wherein the display control means of the commodity registration device simultaneously displays the status of the tightening process of each of the plurality of the settlement devices simultaneously when the plurality of the settlement devices simultaneously perform the clamping process. The settlement system according to any one of claims 1 to 6.
The commodity registration device transmits a tightening instruction to cause each of the plurality of settlement devices to execute the tightening process.
The settlement system, wherein the plurality of settlement apparatuses start the tightening process in response to the tightening instruction. The settlement system according to any one of claims 1 to 7.
A settlement system in which both the settlement apparatus and the commodity registration apparatus output information indicating that an error has occurred when the settlement apparatus which has not completed the closing process has an error for stopping the clamping process. The settlement system according to any one of claims 1 to 7.
If the settlement apparatus which has not completed the closing process has an error to stop the closing process, the commodity registration apparatus outputs information indicating that the error has occurred, and the information indicating that the error has occurred has the same accounting apparatus Is a settlement system that does not output. Acquisition means for acquiring notification information indicating the status of the closing process of each of the plurality of settlement devices from each of the plurality of settlement devices;
Display control means for displaying on a display the status of the closing process of each of the plurality of settlement devices based on the notification information;
Accepting means for accepting, for each of the settlement devices, an instruction input to the settlement device whose closing process has not been completed;
Transmission means for transmitting the instruction accepted by the acceptance means to the settlement apparatus;
A commodity registration device having Transmission means for transmitting notification information indicating the status of closing processing to the product registration device;
Receiving means for receiving the instruction transmitted by the product registration device;
Processing means for performing processing based on the instruction received by the receiving means;
Settlement device with. Executed by a settlement system including a product registration device and a plurality of settlement devices;
The product registration device is
An acquisition step of acquiring notification information indicating the status of the closing process of each of the plurality of settlement devices from each of the plurality of settlement devices;
A display control step of causing a display to display the status of tightening processing of each of the plurality of settlement devices based on the notification information;
An accepting step of accepting, for each of the settlement devices, an instruction input to the settlement device whose closing process is not completed;
A transmitting step of transmitting the instruction received in the receiving step to the settlement apparatus;
Run
The settlement device
A transmitting step of transmitting the notification information to the product registration device;
A receiving step of receiving an instruction sent by the product registration device;
A processing step of executing processing based on the instruction received in the receiving step;
How to tighten. Computer,
Acquisition means for acquiring notification information indicating the status of the closing process of each of the plurality of settlement devices from each of the plurality of settlement devices;
Display control means for displaying on a display the status of the closing process of each of the plurality of settlement devices based on the notification information;
Accepting means for accepting, for each of the settlement devices, an instruction input to the settlement device whose closing process has not been completed;
Transmission means for transmitting the instruction accepted by the acceptance means to the settlement apparatus;
A program to function as Computer,
Transmission means for transmitting notification information indicating the status of closing processing to the product registration device,
A receiving unit that receives the instruction transmitted by the product registration device;
Processing means for executing processing based on the instruction received by the receiving means;
A program to function as

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