JP7297327B1 - Restoration assessment system - Google Patents

Abstract

The present invention provides an original state restoration assessment system capable of performing an original state restoration assessment that is easy for a borrower to accept. An original state restoration assessment system A1 includes terminals (2, 3, 4) and a server 1 that communicates with the terminals (2, 3, 4), and performs assessment for restoration to the original state. The server 1 receives at least the image data based on the image captured in the target house and the period of residence, as well as the location that needs to be dealt with for restoration to the original state, the content of the action, the reason for the action, and the tenant's burden. a handling determination unit 111 having a learned model that outputs a rate; a cost calculation unit 112 that calculates a handling cost for each handling location based on the determination result of the handling determination unit 111; and a detail generation unit 113 that generates assessment detail information that associates the reason, the borrower's burden rate, and the handling cost. [Selection drawing] Fig. 1

Description

The present invention relates to an original restoration assessment system that assesses restoration to its original condition.

When leaving the rental property, the tenant must restore it to its original state. In practice, at the request of the lessor (management company), a restoration business operator (hereinafter referred to as the "business operator") performs construction work for restoration to the original state. The operator will visit the site and assess the cost of restoring the property to its original state. Then, after obtaining the lessee's consent to the assessment costs, the business operator will start the construction work for restoring the property to its original state. Since experience is required to assess the restoration to the original state, the business operator needs to dispatch experienced staff to the site. Patent Document 1 discloses a system capable of estimating costs for restoration to the original state regardless of experience.

JP 2021-47585 A

The system described in Patent Literature 1 estimates the cost of restoration to the original state based on an image of the inside of the house from which the person moved out. Therefore, even inexperienced staff can estimate the cost of restoration. However, what the system estimates is the total cost of restoration. The business operator needs to have the borrower agree to the restoration cost, but the borrower cannot judge whether it is justifiable even by looking at the total amount of the restoration cost.

SUMMARY OF THE INVENTION The present invention has been devised under the circumstances described above, and it is an object of the present invention to provide a system for assessing restoration to the original state, which can make assessments of restoration to the original state that are easy for the borrower to accept.

In order to solve the above problems, the present invention takes the following technical measures.

The restoration to original condition assessment system provided by the first aspect of the present invention is a restoration to original condition assessment system comprising a terminal and a server communicating with the terminal, and performing an assessment for restoration to the original condition, wherein the server comprises: At least the image data based on the image captured in the target house and the period of residence are input, and the areas that need to be dealt with for restoration to the original state, the content of the action, the reason for the action, and the tenant's burden rate are output. a handling determination unit having a trained model; a cost calculation unit configured to calculate a handling cost for each of the handling points based on the determination result of the handling determination unit; and a detail generation unit that generates assessment detail information that associates the borrower's burden rate and the handling cost.

In a preferred embodiment of the present invention, the restoration assessment system further comprises a second terminal that communicates with the server, the terminal is operated by the lessee, and the second terminal is operated by a management company of the target house. and the server transmits the assessment details information to the terminal and the second terminal, and asks each of them to approve the contents of the assessment details information.

In a preferred embodiment of the present invention, the terminal adds at least one of position information and date and time information to an image captured in the target house and transmits the image data to the server, and the server The apparatus further includes a validity determination unit that determines whether or not at least one of the position information and the date and time information added to the image data is valid.

In a preferred embodiment of the present invention, the restoration assessment system further includes an odor detection unit that detects strength of odor as odor information, and the coping determination unit determines that the odor detection unit The detected odor information is further input.

In a preferred embodiment of the present invention, the coping determination unit further receives moving-in image data based on an image of the inside of the target house previously captured from the image data.

In a preferred embodiment of the present invention, the restoration assessment system further comprises a 360° camera, and the server extracts the image data from images captured by the 360° camera inside the target house.

According to the present invention, the cost calculation unit calculates the handling cost for each handling location based on the determination result of the handling determination unit, and the detail generation unit calculates, for each handling location, the details of handling, the reason for handling, the borrower's burden rate, and Generate appraisal detail information associated with remedial costs. Since the borrower can check the details for each part to be dealt with, it is easy for the borrower to be satisfied with the restoration assessment.

Other features and advantages of the present invention will become more apparent from the detailed description given below with reference to the accompanying drawings.

1 is a block diagram showing the overall configuration of a restoration assessment system according to a first embodiment; FIG. It is a figure for demonstrating a coping determination part. It is a figure which shows an example of the assessment screen displayed on a borrower's terminal. It is an example of a flowchart for explaining the restoration assessment process, (a) shows the process performed by the borrower terminal, and (b) shows the process performed by the server. It is a figure which shows an example of the input screen displayed on a borrower's terminal. FIG. 4 is a diagram for explaining a restoration assessment system according to a second embodiment, where (a) is a block diagram showing the internal configuration of a borrower terminal, and (b) is a diagram for explaining a coping determination unit; . FIG. 11 is a block diagram showing the overall configuration of a restoration assessment system according to a third embodiment;

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of the present invention will be specifically described with reference to the drawings.

[First Embodiment]
FIG. 1 is a block diagram showing the overall configuration of a restoration assessment system A1 according to the first embodiment. The restoration to original state assessment system A1 is a system that performs an assessment for restoration to the original state following the move-out of the rental property. The restoration assessment system A1 includes a server 1, a borrower terminal 2, a management company terminal 3, and a business operator terminal 4. The borrower terminal 2 , the management company terminal 3 , and the business operator terminal 4 can communicate with the server 1 via the communication line 5 .

The borrower terminal 2 is realized by installing an original state restoration assessment application program (hereinafter referred to as "original state restoration application") in a general-purpose computer terminal. The original state restoration application is a program for an original state restoration assessment process, which will be described later, and is downloaded from the server 1 via the communication line 5, for example. In this embodiment, a case will be described in which the borrower's terminal 2 is a smart phone owned by the borrower on which a restoration application is installed. In addition, the borrower terminal 2 may be a mobile phone, tablet terminal, notebook computer, desktop computer, or other computer terminal with an original restoration application installed, but the computer terminal has an imaging function and communication A portable terminal with functions is desirable. Also, the borrower terminal 2 may be a dedicated terminal in which a restoration application is stored in advance. In this case, the borrower terminal 2, which is a dedicated terminal, is rented to the borrower. The borrower terminal 2 includes a control unit 21 , a storage unit 22 , a communication unit 23 , an imaging unit 24 , an operation unit 25 , a display unit 26 , a position detection unit 27 and a bus 29 . The control unit 21, the storage unit 22, the communication unit 23, the imaging unit 24, the operation unit 25, the display unit 26, and the position detection unit 27 are connected to each other via a bus 29 so as to allow data transmission.

The storage unit 22 is configured to store various types of information. The storage unit 22 includes a ROM (Read Only Memory) and a RAM (Random Access Memory) as a primary storage unit, and a secondary storage unit. The ROM is a read-only storage medium in which basic programs are stored. The RAM is a rewritable storage medium and provides an area for storing application programs and a work area for processing the programs. The secondary storage unit is, for example, a flash memory or a hard disk, and stores downloaded application programs and various data. In this embodiment, the original state restoration assessment application downloaded from the server 1 is stored in the secondary storage section of the storage section 22 .

The communication unit 23 is configured to communicate with an external device via the communication line 5, and includes communication means such as a wireless LAN module and a mobile communication module. Note that the communication unit 23 is not limited to one that performs wireless communication, and may be one that performs wired communication. In this embodiment, the communication unit 23 communicates with the server 1 .

The imaging unit 24 includes an imaging device (camera) having an imaging device such as a CCD (Charge Coupled Device). The imaging unit 24 inputs image data of still images or moving images captured by the imaging device to the control unit 21 .

The operation unit 25 is configured to receive an operation input from an operator, and includes various operation buttons and a touch panel. The operation unit 25 inputs a corresponding operation signal to the control unit 21 when an operation button is pressed by the operator. Further, the operation unit 25 calculates the contact position on the panel surface based on the touch information input from the touch panel (information on changes in microcapacitors or microresistances arranged in a grid pattern on the panel surface of the touch panel), and calculates the contact position. is input to the control unit 21 as an operation signal. The touch panel is arranged on a display screen of a display device, which will be described later. Note that the operation unit 25 may receive operations of operation means such as a keyboard and a mouse.

The display unit 26 includes a display device such as a liquid crystal display device. The display unit 26 causes the display device to display an image input from the control unit 21 .

The position detection unit 27 is configured to detect the position of the borrower terminal 2 and has a GPS (Global Positioning System). GPS receives signals transmitted from satellites and detects position information. The position detection unit 27 outputs the detected position information to the control unit 21 .

The control unit 21 is configured to integrally control the operation of each unit provided in the borrower terminal 2, and is realized by a CPU (Central Processing Unit). The control unit 21 executes the original restoration assessment application stored in the storage unit 22 , causes the display unit 26 to display accordingly, and receives an operation signal from the operation unit 25 . Further, the control unit 21 causes the imaging unit 24 to perform imaging, and receives image data imaged by the imaging unit 24 as input. The control unit 21 also transmits information including image data to the server 1 via the communication unit 23 and receives information from the server 1 via the communication unit 23 . Further, the control unit 21 adds the position information of the image pickup position detected by the position detection unit 27 and the date and time information of the image pickup date and time to the image data picked up by the image pickup unit 24 . The information added to the image data may be either position information or date/time information.

It should be noted that the borrower terminal 2 does not have to have all the configurations described above. For example, the borrower terminal 2 may not include the imaging unit 24 and may store image data captured by an external camera in the storage unit 22 .

The management company terminal 3 and the business operator terminal 4 are realized by installing a restoration application to a general-purpose computer terminal, like the lessee terminal 2 . In this embodiment, the management company terminal 3 is a desktop computer owned by a management company that acts on behalf of the landlord and has a restoration application installed thereon, and a desktop computer owned by a business operator with a restoration application installed thereon. is the business operator terminal 4 will be described. Note that the type of computer terminal is not limited. Also, the management company terminal 3 and the business operator terminal 4 may be dedicated terminals in which the original state restoration application is stored in advance. The management company terminal 3 and the operator terminal 4 have the same configuration as the lessee terminal 2, but do not have to include the imaging unit 24 and the position detection unit 27. FIG.

The server 1 is a computer that performs restoration assessment processing. The server 1 includes a control section 11 , a storage section 12 , a communication section 13 and a bus 19 . Note that the server 1 may include an operation unit and a display unit. The control unit 11, the storage unit 12, and the communication unit 13 are connected to each other by a bus 19 so as to be able to transmit data to each other.

The storage unit 12 is configured to store various types of information. The storage unit 12, like the storage unit 22, includes a ROM and a RAM as primary storage units and a secondary storage unit. The communication unit 13 is configured to communicate with an external device via the communication line 5, and is connected to the communication line 5 via a wired LAN or wireless LAN. In the present embodiment, the communication unit 13 communicates with the borrower terminal 2, the management company terminal 3, and the operator terminal 4 (hereinafter these may be collectively referred to as "each terminal 2 to 4"). .

The control unit 11 has a configuration for centrally controlling the operation of each unit included in the server 1, and is implemented by a CPU. The control unit 11 executes a program stored in the storage unit 12, performs processing according to the program, receives various information from each of the terminals 2 to 4 via the communication unit 13, Various information is transmitted to terminals 2 to 4. The control unit 11 includes a handling determination unit 111, a cost calculation unit 112, a statement generation unit 113, and a legitimacy determination unit 114 as functional configurations.

The countermeasure determination unit 111 is a functional block for determining the necessity of countermeasures for restoration to the original state. The coping determination unit 111 receives information including image data received from the borrower terminal 2 and outputs determination results. FIG. 2A is a diagram for explaining the coping determination unit 111. FIG. As shown in FIG. 2A, in the present embodiment, the coping determination unit 111 receives image data (the number of image data is not limited) received from the borrower terminal 2, smoking status, pet status, residence period, target Determination information such as location information, elapsed time after replacement, and useful life is input. The information entered by the borrower through the operation of the borrower terminal 2 is used for the presence or absence of smoking and the presence or absence of pets. The period of residence is the period during which the tenant resided in the target house, and the information input by the tenant through the operation of the tenant terminal 2 may be used, or it may be calculated from the date and time of move-in previously input from the management company terminal 3. may The target place information is information indicating the place to be judged (for example, living room wall, flooring, air conditioner, etc.), and is set in association with the image data received from the lessee terminal 2 . The post-replacement elapsed period is the elapsed period after replacement of the target part, and information input in advance from the management company terminal 3 is used. The service life is the service life of the target location, and is set in advance for each target location. Note that the determination information does not have to include all of the above, and may include other information. For example, the target location information may not be included in the determination information, and the handling determination unit 111 may determine the target location based on the image data in its internal processing. In addition, the determination information may include the elapsed period from the replacement of the target location to the move-in.

In the present embodiment, the handling determination unit 111 outputs, as the determination result, the necessity of handling, the part to be handled, the details of handling, the reason for handling, and the borrower's burden rate. The action necessity is information indicating whether or not action for restoration to the original state is necessary. The location to be dealt with is information on a location that needs to be dealt with, and includes information on the scale of the action (for example, area, length, etc.). The countermeasure content is information on the content of the countermeasure (for example, replacement, repair work, cleaning, etc.). The reason for handling is information on the reason why handling is necessary (for example, discoloration, scratch, smell, etc.). The borrower's burden rate is information on the ratio of the costs to be borne by the borrower. Note that the determination result output by the coping determination unit 111 may not include all of the above, and may include other information. For example, if the content of measures is output, it is necessary to take measures, so there is no need to separately output whether or not measures are necessary.

The coping determination unit 111 uses artificial intelligence technology to perform the determination described above. In this embodiment, the coping determination unit 111 has a determination neural network (hereinafter referred to as “determination NN”) as a machine-learned model. A decision NN is a trained recurrent neural network having an input layer, multiple hidden layers, and an output layer. The input layer includes a plurality of neurons to which image data and determination information such as whether or not smoking is present, whether pets are present, residence period, target location information, post-exchange elapsed time, and service life. The output layer includes a plurality of neurons that respectively output information indicating whether or not action is necessary, action points, action details, reasons for action, and borrower's share. The number of intermediate layers of the determination NN, the number of neurons in each layer, and the like are not particularly limited. Also, the judgment NN is not limited to a recursive neural network, and may be configured by other types of neural networks.

The determination NN includes information such as image data, smoking status, pet status, period of residence, information on target location, elapsed time after replacement, service life, etc., and actually determined necessity of handling, location to be addressed, details of handling, and reason for handling. , and information indicating the borrower's burden rate as teacher data, and machine learning is performed in advance by giving it to the recursive deep neural network before learning. Further, the determination NN is further machine-learned by a learning processing unit (not shown), thereby improving the accuracy of the determination. Note that the coping determination unit 111 may be provided with artificial intelligence that performs machine learning other than the neural network.

The cost calculation unit 112 is a functional block for calculating the cost of dealing with each location to be dealt with. The cost calculation unit 112 calculates the cost for each location to be dealt with based on the determination result by the coping determination unit 111 and the unit price database stored in the storage unit 12 . The unit database stores the cost per unit for each action content for restoration to the original state in association with each action content. In the unit price database, for example, unit prices per meter for wallpaper replacement, unit prices per area for flooring cleaning, and unit prices for partial repairs of cracks in flooring are stored for each type of property. remembered. The cost calculation unit 112 calculates a handling cost for each location to be dealt with based on the target location information and property type, the information on the location to be addressed, the information on the details of the handling, and the borrower's burden rate output by the handling determination unit 111. . The property type is input in advance from the management company terminal 3 . For example, when the coping determination unit 111 determines that wallpaper replacement in the living room requires X meters, the cost calculation unit 112 calculates Y yen, which is the unit fee for each meter for the corresponding wallpaper replacement, from the unit price database. is read, X meters is multiplied by Y yen, and the resident burden rate determined by the coping determination unit 111 is multiplied by the aging deterioration multiplier according to the occupancy period, so that the cost for replacing the wallpaper in the living room is calculated. calculate. Note that the calculation formula for calculating the cost is not limited, and may differ depending on the location to be dealt with. For example, depending on the location to be dealt with, there are cases where the aging multiplier is multiplied and cases where it is not multiplied.

The details generation unit 113 is a functional block for creating details of assessment when necessary measures are taken for restoration to the original state. The detail generation unit 113 generates assessment detail information that associates the content of the response, the reason for the response, the borrower's burden rate, and the response cost calculated by the cost calculation unit 112 for each location to be addressed. The generated assessment detailed information is transmitted from the communication unit 13 to the borrower terminal 2 via the communication line 5 and used as information for generating an assessment screen.

FIG. 3 is a diagram showing an example of an assessment screen 9 displayed on the borrower terminal 2. As shown in FIG. The assessment screen 9 includes a response cost column 91 . In the countermeasure cost column 91, information indicating the location to be dealt with is described in the items of "room" and "site", information indicating the content of the countermeasure is described in the item of "contents of implementation", and the item of "online assessment" describes the amount to be dealt with. The cost and the basis for its calculation (including the borrower's share) are described, and information indicating the reason for the response is described in the "Remarks" column. The assessment screen 9 also includes a selection button 92 . The selection button 92 includes a button selected when the content described in the countermeasure cost column 91 is accepted (in FIG. 3, the upper button labeled "Agree to the above content"), and a button selected when the content is not accepted. button to be selected (in FIG. 3, the lower button labeled "Ask above/request review"). The borrower looks at the appraisal screen 9 displayed on the borrower terminal 2, and selects the upper button if he or she agrees with the content, or if he or she does not agree with the content, writes questions as necessary and then clicks the button below. Select the side button. Note that FIG. 3 is merely an example, and the layout and description method of the assessment screen 9 are not limited. Note that the assessment details information may be transmitted to the management company terminal 3 and the business operator terminal 4, and a screen similar to the assessment screen 9 may be displayed.

The legitimacy determination unit 114 is a functional block for determining the legitimacy of the image data received from the borrower terminal 2 . When control unit 11 receives image data from communication unit 13, legitimacy determination unit 114 reads the position information and date/time information added to the image data. In addition, the legitimacy determination unit 114 determines the location information corresponding to the lessee terminal 2 that has transmitted the image data (the location information of the target house (rental property scheduled to leave) registered by the owner of the lessee terminal 2) ) is read from the storage unit 12 . Then, the legitimacy determination unit 114 compares the location information added to the image data with the location information corresponding to the borrower terminal 2, and finds that both are at approximately the same location, and the date and time added to the image data. is recent, it is determined that the image data is valid. On the other hand, if the location information added to the image data is different from the location information corresponding to the borrower terminal 2, or if the date and time added to the image data is not recent , the image data is determined to be invalid. Whether or not two pieces of position information are substantially the same position is determined by, for example, whether or not the distance between the two is within a predetermined threshold. It should be noted that the method of determining whether or not two pieces of position information are substantially the same position is not limited, and other methods may be used. Alternatively, the function may be used by connecting to an external API. Whether or not the date and time is recent is determined by, for example, whether or not the date and time added to the image data is within a predetermined number of days from the current date and time. The handling determination unit 111 performs determination using only image data determined to be valid by the validity determination unit 114 . When the validity determination unit 114 determines that the image data is invalid, the control unit 11 requests the borrower terminal 2 to resend the image data. At that time, the control unit 11 may inform that the image data is not appropriate. Note that the validity determination unit 114 may determine the validity of the image data based on only one of the position information and the date and time information.

FIG. 4 is an example of a flowchart for explaining the restoration assessment process. FIG. 4(a) shows the processing performed by the borrower terminal 2. FIG. FIG. 4B shows processing performed by the server 1 .

When the tenant notifies the management company of moving out, the management company transmits necessary items from the management company terminal 3 to the server 1. - 特許庁The required items include, for example, the management company ID, tenant information, target house information, residence period, and the like. The server 1 transmits guidance information to the borrower and the borrower ID to the management company terminal 3 . The management company prints guide information for the borrower and the borrower ID and mails them to the borrower or sends them by e-mail. In addition, the server 1 may directly send an e-mail to the borrower. Further, the server 1 may issue a QR code (registered trademark) unique to the borrower and transmit it to the management company or the borrower instead of the guide information to the borrower and the borrower ID. In this case, the borrower can see the guidance screen provided by the server 1 by reading the QR code. In addition, in the guidance information to the borrower, it is explained that the borrower can select whether to use the conventional method of restoring the original state with a presence or the method of using the restoration assessment system of the present invention that does not require a presence. may be selected. Further, in the case where the business operator is entrusted with operation by the management company, the business operator (business operator terminal 4) may perform the correspondence performed by the management company (management company terminal 3).

The computer terminal functions as the borrower terminal 2 when the borrower installs the original state restoration application on the computer terminal (for example, a smartphone) owned by the borrower according to the guidance information. When the borrower executes the restoration application and inputs the borrower ID, the borrower terminal 2 starts the process shown in FIG. 4(a).

First, the borrower terminal 2 acquires information such as necessary items and image data (S1). Specifically, the borrower terminal 2 displays an input screen for inputting necessary items. The borrower inputs necessary items by operating the operating means. FIG. 5 is a diagram showing an example of an input screen for inputting necessary items. The necessary items include, for example, the dimensions of each target location, the presence or absence of damage or failure, the size of the damaged portion, and the like. Also, depending on the target location, there are cases where the presence or absence of tobacco odor or pet odor is selected. In addition, the borrower images the inside of the target house with the imaging unit 24 of the borrower terminal 2 according to the instruction on the input screen. The borrower terminal 2 transmits the input necessary information and the image data of the imaged image to the server 1 (S2). Note that FIG. 5 is only an example, and the layout of the input screen and the input contents are not limited. For example, it is possible to omit the input of information for each target location, transmit only the image data of the imaged image, and determine each piece of information from the image data on the server 1 side.

Next, the borrower terminal 2 determines whether or not it has received a request to resend the image data from the server 1 (S3). The retransmission request is transmitted to the borrower terminal 2 when the validity determination unit 114 of the control unit 11 of the server 1 does not recognize the validity of the image data and determines that the image data is invalid. If the retransmission request has not been received (S3: NO), the borrower terminal 2 determines whether or not the detailed assessment information has been received from the server 1 (S4). If the detailed assessment information has not been received (S4: NO), the process returns to step S3. In other words, the borrower terminal 2 repeats the determination of steps S3 and S4 until it receives the resend request or the detailed assessment information.

If a retransmission request has been received (S3: YES), the borrower terminal 2 returns to step S1 and acquires (S1) and transmits (S2) information. In this case, only the capture of an image is requested on the input screen. Note that if the retransmission request is repeated a predetermined number of times, a warning message may be displayed or the restoration assessment process may be stopped.

When the assessment details information is received (S4: YES), the borrower terminal 2 displays the assessment screen 9 illustrated in FIG. If "OK" is selected (S5: YES), the borrower terminal 2 transmits a signal (hereinafter referred to as "acceptance signal") indicating that the borrower has consented to the server 1 (S7). After that, when a signal (hereinafter referred to as "establishment signal") is received from the server 1 (S8: YES), the process is terminated. On the other hand, if "question/review request" is selected (S5: NO), the borrower terminal 2 transmits a review request to the server 1 (S6), returns to step S3, and receives assessment detail information. (Since the validity of the image data is recognized, no re-request is received, and step S3 becomes NO).

The server 1 is performing restoration assessment processing for the borrower terminal 2, and is waiting to receive information from the borrower terminal 2 as shown in FIG. 4(b) (S11). When receiving information from the borrower terminal 2 (S11: YES), the server 1 determines whether or not the received image data is valid (S2). Specifically, the validity determination unit 114 determines the validity of the image data. If the image data is invalid (S12: NO), the server 1 transmits a request to resend the image data to the borrower terminal 2 (S13), returns to step S1, and receives information from the borrower terminal 2 (image data ) to be received. On the other hand, if the image data is valid (S12: YES), the server 1 determines whether it is necessary to take measures to restore the original state (S14). Specifically, the coping determination unit 111 makes a determination based on information including image data received from the borrower terminal 2 .

Next, the server 1 creates detailed assessment information based on the determination result output by the coping determination unit 111, and transmits it to the borrower terminal 2 (S15). Specifically, the cost calculation unit 112 calculates the cost of handling each location based on the determination result of the handling determination unit 111 and the unit price database stored in the storage unit 12 . Next, the detail generation unit 113 generates assessment detail information that associates the content of the response, the reason for the response, the borrower's burden rate, and the response cost calculated by the cost calculation unit 112 for each location to be addressed. Then, the control unit 11 transmits the detailed assessment information to the borrower terminal 2 via the communication unit 13 .

Next, the server 1 determines whether or not a review request has been received from the borrower terminal 2 (S16). If a review request is not received (S16: NO), it is determined whether or not an approval signal has been received from the borrower terminal 2 (S18). If the acceptance signal is not received (S18: NO), the process returns to step S16. In other words, the server 1 repeats the determinations of steps S16 and S18 until it receives a review request or an approval signal.

When the review request is received (S16: YES), the server 1 recreates the detailed assessment information based on the borrower's question and request content added to the review request, and transmits it to the borrower terminal 2 (S17). , the process returns to step S16. In this case, the server 1 transmits the borrower's questions and request contents to the operator terminal 4, and changes the assessment detailed information (for example, changes the address to be dealt with so that no action is required, changes the borrower's burden rate, discounts the handling cost, etc.) ). Also, when the acceptance signal is received (S18: YES), the server 1 transmits a confirmation signal to the borrower terminal 2 (S19), and terminates the restoration assessment process for the borrower terminal 2. FIG.

Note that the server 1 may also transmit the detailed assessment information to the management company terminal 3 to allow the management company terminal 3 to select review request or acceptance. In this case, when the server 1 transmits the detailed assessment information to the borrower terminal 2 in step S<b>15 , the server 1 also transmits the detailed assessment information to the management company terminal 3 . The server 1 also transmits image data corresponding to the location to be dealt with to the management company terminal 3 . The management company terminal 3, like the lessee terminal 2, performs the above steps S4 to S7. That is, the management company terminal 3 displays an assessment screen and allows the management company to select whether or not the content of the assessment has been accepted. The management company terminal 3 transmits an acceptance signal to the server 1 when "OK" is selected, and transmits a review request to the server 1 when "question/review request" is selected. Similarly, when receiving a review request from the management company terminal 3, the server 1 recreates the detailed assessment information and transmits it to the management company terminal 3. At this time, the server 1 also transmits the re-created assessment details information to the borrower terminal 2 as well. In addition, when the server 1 receives a review request from the borrower terminal 2 (S16) and recreates the detailed assessment information (S17), it also transmits it to the management company terminal 3. That is, the server 1 transmits updated assessment detailed information to the borrower terminal 2 and the management company terminal 3 each time the assessment detailed information is updated. When the server 1 receives the consent signal from both the borrower terminal 2 and the management company terminal 3, it transmits a confirmation signal to the borrower terminal 2 and the management company terminal 3, and ends the restoration assessment process for the borrower terminal 2. . Note that the server 1 may also transmit the detailed assessment information to the business operator terminal 4 instead of or in addition to the management company terminal 3 to allow selection of a review request or acceptance.

The process shown in the flowchart of FIG. 4 is an example, and the original state restoration assessment process is not limited to the above.

Next, the function and effect of the original state restoration assessment system A1 will be described.

According to this embodiment, the coping determination unit 111 of the server 1 determines the necessity of coping for restoration to the original state based on the information including the image data received from the borrower terminal 2 . Therefore, the operator does not need to dispatch staff to the site for restoration assessment. The borrower does not need to be present at the restoration assessment. Further, according to the present embodiment, the coping determination unit 111 makes determination using artificial intelligence technology. Businesses do not need to assign experienced staff to assess the restoration to the original state, so personnel costs can be reduced. Further, according to the present embodiment, the cost calculation unit 112 calculates the handling cost for each handling location based on the determination result of the handling determination unit 111, and the detail generation unit 113 calculates the handling contents and the handling reason for each handling location , the borrower's share, and the reimbursement cost. Since the borrower can check the details for each part to be dealt with, it is easy for the borrower to be satisfied with the restoration assessment.

Further, according to the present embodiment, the server 1 transmits assessment details information to the borrower terminal 2 and waits for reception of an acceptance signal notifying that the borrower has accepted. As a result, since the consent of the borrower can be obtained online, the operator can omit the trouble of getting the signature of the consent form from the borrower. In addition, when the server 1 also transmits the detailed assessment information to the management company terminal 3 and waits for the reception of the approval signal, the approval of the management company can be obtained online. You can omit the trouble of getting the signature of the consent form. The operator must obtain consent from both the lessee and the management company. Since the restoration to original state assessment system A1 completes this procedure online, it is possible to simplify the business operator's work. Further, according to the present embodiment, when receiving a review request, the server 1 recreates the detailed assessment information and transmits it to the borrower terminal 2 . As a result, the borrower can request a review of the restoration assessment until it is satisfied.

Further, according to the present embodiment, the legitimacy determination unit 114 determines the legitimacy of the image data received from the borrower terminal 2 . This prevents the tenant from illegally using images taken in another place (another house with the same interior as the subject house) or images taken before moving out (for example, immediately after moving in). can be prevented.

In this embodiment, the case where the server 1 receives information from the borrower terminal 2 and prepares detailed assessment information has been described, but the present invention is not limited to this. The server 1 may receive information from the management company terminal 3 and create detailed assessment information. In this case, the management company terminal 3 has the functions of the lessee terminal 2 described above, and the processing performed between the server 1 and the lessee terminal 2 is performed between the server 1 and the management company terminal 3. . Similarly, the server 1 may receive information from the business operator terminal 4 and create detailed assessment information. Similarly, the server 1 may receive information from the lender's terminal and create detailed assessment information. This modified example can be used, for example, to confirm whether or not the estimate of the company that the lender always requests is appropriate.

In the present embodiment, the lessee terminal 2, the management company terminal 3, and the operator terminal 4 are general-purpose computer terminals in which the original state restoration application is installed, but the present invention is not limited to this. The lessee terminal 2, the management company terminal 3, and the business operator terminal 4 are general-purpose computer terminals, and by operating these computer terminals, a browser (homepage browsing software) is activated and opened on the server 1. A method of accessing a home page may be used. In this case, the borrower accesses the home page from the URL described in the guidance information sent from the management company or the server 1 and enters the borrower ID to start the restoration assessment process. The server 1 may issue a QR code in which the URL and the borrower ID are embedded, and the borrower may access the homepage from the QR code described in the guidance information to start the restoration assessment process. The method of providing the restoration assessment system A1 is not particularly limited. For example, the borrower terminal 2 may use an application, and the management company terminal 3 and the business operator terminal 4 may use a browser.

Information input to coping determination unit 111 is not limited to the above. For example, as shown in FIG. 2B, apart from the image data received from the tenant terminal 2 when moving out, image data when moving in may be input. The image data at the time of move-in is an image of the inside of the target house captured before the image data at the time of move-out. You may use the image imaged after completion|finish of restoration work of time. By adding the image data at the time of move-in, the difference from the image data at the time of move-out becomes clear, so the accuracy of the determination made by the coping determination unit 111 becomes higher.

[Second embodiment]
FIG. 6 is a diagram for explaining the restoration assessment system A2 according to the second embodiment. FIG. 6(a) is a block diagram showing the internal configuration of the borrower terminal 2. As shown in FIG. FIG. 6B is a diagram for explaining the coping determination unit 111. As shown in FIG. In FIG. 6, the same or similar elements as those of the restoration assessment system A1 (see FIGS. 1 and 2) are denoted by the same reference numerals, and overlapping descriptions are omitted. Other configurations of the restoration assessment system A2 are the same as those of the restoration assessment system A1. The restoration to original state assessment system A2 according to the second embodiment differs from the restoration to original state assessment system A1 according to the first embodiment in that the countermeasure determination unit 111 uses odor information as determination information.

In this embodiment, as shown in FIG. 6(a), the borrower terminal 2 further includes an odor detector 28. FIG. The odor detection unit 28 may be a device connected to the borrower terminal 2 or a device incorporated in the housing of the borrower terminal 2 . If the odor detection unit 28 is a device that is connected to the borrower terminal 2, it may be connected directly or via a connection line, or may be connected through the communication unit 23 by wireless communication. The odor detection unit 28 detects the strength of the odor, quantifies it, and outputs it as odor information. In this embodiment, the odor detection unit 28 detects the smell of cigarettes and the smell of pets. The odors detected by the odor detection unit 28 are not limited to these, and may include other bad odors. The borrower terminal 2 transmits the odor information detected by the odor detection unit 28 inside the target house to the server 1 . Further, in the present embodiment, as shown in FIG. 6B, the coping determination unit 111 receives the odor information received from the borrower terminal 2 as the determination information instead of the information on the presence or absence of smoking and the presence or absence of pets. .

Also in this embodiment, the countermeasure determination unit 111 of the server 1 uses artificial intelligence technology to determine the necessity of countermeasures for restoration to the original state, and the cost calculation unit 112 calculates the countermeasure cost for each countermeasure location. Calculation is performed, and the statement generation unit 113 generates assessment statement information. In addition, the server 1 transmits assessment detailed information to the borrower terminal 2, waits for reception of an approval signal, and when receiving a review request, creates and transmits assessment detailed information again. Also, the legitimacy determination unit 114 determines the legitimacy of the image data received from the borrower terminal 2 . Therefore, also in this embodiment, the same effects as in the first embodiment can be obtained. Furthermore, according to the present embodiment, the coping determination unit 111 receives odor information. Since the odor information is information indicating the strength of the odor actually detected in the target house, the accuracy of the determination made by the coping determination unit 111 is further enhanced.

In this embodiment, the case where the borrower terminal 2 includes the odor detection unit 28 has been described, but the present invention is not limited to this. The odor detector 28 may be an independent device. In this case, the borrower terminal 2 may store the odor information detected in the target house by the odor detection unit 28 (the odor detection device) in the storage unit 22 and transmit the odor information to the server 1 . Moreover, the odor detection unit 28 (the odor detection device) may directly transmit the odor information detected in the target house to the server 1 .

[Third embodiment]
FIG. 7 is a block diagram showing the overall configuration of the restoration assessment system A3 according to the third embodiment. In FIG. 7, elements identical or similar to those of the restoration assessment system A1 (see FIG. 1) are denoted by the same reference numerals, and overlapping descriptions are omitted. The restoration to original condition assessment system A3 according to the third embodiment differs from the restoration to original condition assessment system A1 according to the first embodiment in the image captured by the imaging unit 24 of the borrower's terminal 2 .

In this embodiment, the imaging unit 24 of the borrower terminal 2 has a 360° camera 241 . The 360° camera 241 may be connected to the borrower terminal 2 directly or via a connection line, or may be connected by wireless communication via the communication unit 23 . Also, the 360° camera 241 may be a device built into the housing of the borrower terminal 2 . The 360° camera 241 captures images in a plurality of directions through a wide-angle fisheye lens, corrects and synthesizes them to generate a 360° image. Note that the configuration of the 360° camera 241 is not limited to this. Also, the image captured by the 360° camera 241 may be a still image or a moving image. The imaging unit 24 inputs the image data of the image captured by the 360° camera 241 to the control unit 21 . The control unit 21 transmits information including image data to the server 1 via the communication unit 23, as in the case of the first embodiment. Moreover, in this embodiment, the control unit 11 of the server 1 further includes an image extraction unit 115 . The image extraction unit 115 extracts image data to be used by the handling determination unit 111 from the image data (360° image) received from the borrower terminal 2 and outputs the extracted image data to the handling determination unit 111 . Note that the image extraction method by the image extraction unit 115 is not limited, and a known image processing technique is used. In addition, the image extracting unit 115 may include artificial intelligence such as a neural network, which is a model that has undergone machine learning.

Also in this embodiment, the countermeasure determination unit 111 of the server 1 uses artificial intelligence technology to determine the necessity of countermeasures for restoration to the original state, and the cost calculation unit 112 calculates the countermeasure cost for each countermeasure location. Calculation is performed, and the statement generation unit 113 generates assessment statement information. In addition, the server 1 transmits assessment detailed information to the borrower terminal 2, waits for reception of an approval signal, and when receiving a review request, creates and transmits assessment detailed information again. Also, the legitimacy determination unit 114 determines the legitimacy of the image data received from the borrower terminal 2 . Therefore, also in this embodiment, the same effects as in the first embodiment can be obtained. Furthermore, according to the present embodiment, the image extraction unit 115 extracts image data used by the handling determination unit 111 from the image data of the 360° image. Therefore, the borrower can simplify the trouble of capturing the image inside the target house. In addition, when the image captured by the 360° camera 241 is a moving image, the tenant only needs to move within the target house while capturing the image, so the time and effort of capturing the image can be further simplified.

In this embodiment, the control unit 11 includes the image extraction unit 115, image data extracted by the image extraction unit 115 is input, and the handling determination unit 111 performs determination. do not have. The control unit 11 may not include the image extraction unit 115 and the image data (360° image) received from the borrower terminal 2 may be directly input to the handling determination unit 111 . In this case, the determination NN of the coping determination unit 111 is performed by machine learning using the image data of the 360° image.

Also, in the present embodiment, the case where the borrower terminal 2 is equipped with a 360° camera has been described, but the present invention is not limited to this. A 360° camera may be an independent device. In this case, the lessee terminal 2 may store image data captured by the 360° camera inside the target house in the storage unit 22 and transmit the image data to the server 1 . Moreover, the image data captured by the 360° camera in the target house may be directly transmitted to the server 1 .

The restoration to original state assessment system according to the present invention is not limited to the above-described embodiments. The specific configuration of each part of the restoration to original state assessment system according to the present invention can be changed in various ways.

A1, A2, A3: Restoration assessment system 1 : Server 11 : Control unit 111 : Coping determination unit 112 : Cost calculation unit 113 : Statement generation unit 114 : Validity determination unit 115 : Image extraction unit 12 : Storage unit 13 : Communication Unit 19: Bus 2: Borrower terminal 21: Control unit 22: Storage unit 23: Communication unit 24: Imaging unit 25: Operation unit 26: Display unit 27: Position detection unit 28: Odor detection unit 29: Bus 3: Management company terminal 4: Business operator terminal 5: Communication line 9: Assessment screen 91: Response cost column 92: Selection button

Claims (6)

An original state restoration assessment system comprising a terminal and a server communicating with the terminal, and performing an assessment for restoration to the original state,
The server is
At least the image data based on the image captured in the target house and the period of residence are input, and the areas that need to be dealt with for restoration to the original state, the content of the action, the reason for the action, and the tenant's burden rate are output. a coping determination unit having a trained model;
a cost calculation unit that calculates a handling cost for each location to be handled based on the determination result of the handling determination unit;
a statement generation unit that generates assessment statement information that associates the content of the action, the reason for the action, the borrower's burden rate, and the cost of action for each of the points to be dealt with;
Restoration assessment system equipped with. further comprising a second terminal that communicates with the server;
the terminal is operated by the lessee,
The second terminal is operated by a management company of the target house,
the server transmits the assessment details information to the terminal and the second terminal;
The restoration to original condition assessment system according to claim 1. The terminal adds at least one of position information and date and time information to the image captured in the target house and transmits the image data to the server,
The server further comprises a validity determination unit that determines whether at least one of the position information and the date and time information added to the image data is valid.
The restoration assessment system according to claim 1 or 2. Equipped with an odor detection unit that detects the strength of the odor as odor information,
The countermeasure determination unit further receives the odor information detected by the odor detection unit inside the target house,
The restoration assessment system according to any one of claims 1 to 3. The coping determination unit further receives moving-in image data based on an image of the inside of the target house captured in the past from the image data,
The restoration assessment system according to any one of claims 1 to 4. Equipped with a 360° camera,
The server extracts the image data from the image captured by the 360° camera inside the target house,
The restoration assessment system according to any one of claims 1 to 5.

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