JP7289116B2 - A delivery tracking management system using a hybrid RFID tag, a delivery tracking management method using the delivery tracking management system, a computer-implemented delivery tracking management computer program, and a delivery tracking management A medium containing a computer program - Google Patents

Description

The present invention is a delivery tracking system for tracking and managing the status of a delivery (that is, the current position of the delivery and the current delivery status) in home delivery services such as home delivery, postal service, and purchases at individual stores. The present invention relates to a management system, a delivery tracking management method using the delivery tracking management system, a delivery tracking management program implemented by a computer, and a medium recording the delivery tracking management computer program. In particular, a delivery tracking management system to which a hybrid RFID tag is attached, a delivery tracking management method using the delivery tracking management system, a computer-implemented delivery tracking management computer program, and a delivery tracking It relates to a medium recording a management computer program.

In the present specification, the term “delivery business” is not limited to items to be delivered, but refers to delivery of one or more deliveries from one or more specific depository locations to one or more specific delivery locations. It means the business to do. In addition, the "delivery business system" refers to the system for the entire home delivery business including the delivery tracking management system of the present invention. In addition, "handling delivery person" refers to a delivery person in charge of delivery of the consigned delivery, and means a delivery person in charge of the current delivery status.

As used herein, the term "depository" refers to a depository facility for collecting parcels, and stores such as head offices, branches, branch offices, delivery centers, etc. that specialize in home delivery services, airports, piers, Including stores that also provide home delivery services installed in stations, bus terminals, etc., as well as various stores (supermarkets, convenience stores, private stores, etc.), condominium management rooms, post offices, etc. It is a store that is consigned by a delivery service provider, a coin locker room at a station, etc., and usually refers to a facility that has a delivery box for deposits attached to the store. The function of the depository includes the private residence of the pickup destination requesting the home delivery of the delivery.

In the present specification, "hybrid RFID tag (Radio Frequency Identifier Tag)" means UHF band (860 to 960 MHz) capable of short-distance communication and HF band (13.56 MHz) capable of short-distance communication. It is a hybrid RFID tag capable of transmitting and receiving information in the radio wave band of .

In the specification of the present application, "communication line" refers to a line for communication such as a telephone line, a mobile phone line, an Internet line, a LAN (Local Area Network), and the like. "Positioning system" is a system that measures the location of a positioning target. For example, it refers to a system that measures the current position of a parcel using radio waves. , GPS, GLONASS, Galileo, Quasi-Zenith Satellite (QZSS) and other satellite positioning systems) and local positioning systems (LPS: Local Positioning System, positioning systems using mobile base station radio waves, Wi-Fi radio waves, etc.), etc. be.

In home delivery services, systems for tracking and managing the location of deliveries to be home-delivered are known as those described in Patent Documents 1 to 4. In these delivery tracking management systems, RFID tags are attached to deliveries. It tracks and manages deliveries. However, as a conventional example, there is no known delivery tracking management system that effectively uses a hybrid RFID tag.

In the delivery management system described in Patent Document 1, when a delivery is received, a client operates a UI application (User Interface application) of a mobile communication device and inputs delivery information such as the recipient's address, name, and contact information. and send it to the delivery management server. When receiving the delivery information, the delivery management server issues a delivery number corresponding to the delivery information, transmits it to the client's portable communication device, and stores the delivery information in association with the delivery number. When the client's mobile communication device receives the delivery number, it writes the delivery number into the RFID tag attached to the package. After the RFID tag is attached to the package, the delivery management server uses the delivery number read from the RFID tag to manage the delivery of the package. As a result, the delivery of packages can be managed without using a delivery slip on which the personal information of the client/recipient is written.

Patent Document 2 discloses a parcel delivery system that sorts and delivers parcels to delivery destinations at the relay points via one or more relay points, and has a unique identification code attached to the parcels. A wireless tag (RFID tag), a unique identification code reading means for reading the unique identification code of the wireless tag, a transmitting means for transmitting the unique identification code, and a position information acquiring means (GPS receiver) for acquiring the position information of the package. , location information transmitting means for transmitting location information, and a management device for storing the unique identification code and the location information according to the delivery status of the parcel, the management device sending the delivery status information of the parcel upon request. A package delivery system is described that includes an information provider that provides information. Here, the unique identification code reading means and the position information acquiring means are the driver's mobile terminal and the pickup terminal.

Patent Document 3 has an RFID tag that is attached to a package and stores package identification information for identifying each package, and an RFID reader that is installed in a vehicle that transports the package. Based on the status of the RFID reading unit that emits and communicates with the RFID tag, the position information acquisition means (GPS receiver) for acquiring the position information of the vehicle, and the equipment used for the vehicle or delivery work, the RFID reading unit A baggage management system is described which has an emission control unit (RFID controller) for controlling the emission and termination of radio waves from. This system uses the discharge control unit to determine the state of the vehicle/equipment that has a predetermined causal relationship between the implementation and non-implementation of loading and unloading work (e.g. opening and closing of the loading platform door, presence or absence of movement of the vehicle, ON/OFF of the engine of the vehicle, the position of the device, etc.), and based on the detection result, controls the emission and stop of radio waves from the RFID reader. That is, when loading and unloading work is performed, or when there is a high possibility that it will be performed, radio waves are emitted from the RFID reader. On the other hand, when the loading and unloading work is not carried out, or when there is a high possibility that it will not be carried out, emission of radio waves from the RFID reader is stopped. This eliminates unnecessary driving of the RFID reader.

Patent document 4 is equipped with an extractor that extracts a delivery destination identifier (barcode, IC chip, RFID tag, etc.) that is provided or exists at the delivery destination and a delivery destination identifier associated with the delivery destination identification object. a portable wireless device carried by a delivery person, a wireless base station that receives a delivery destination identifier from the portable wireless device, and when the wireless base station receives the delivery destination identifier, it is associated with the delivery destination identifier. As for the home delivery destination, a home delivery system is described which includes home delivery management means for managing the home delivery upon completion of delivery of the home delivery. In this system, delivery destination identifiers (bar code stickers, etc.) are affixed near the posts of detached houses, high-rise condominium blocks, underground shopping malls, and the like as delivery destinations. The delivery person delivers the parcel to the delivery destination while carrying the portable wireless device. When the deliverer delivers the parcel to the delivery destination, the delivery person reads the information of the delivery destination identifier (barcode information on the barcode seal, etc.) using a barcode reader or the like of the portable wireless device. The delivery destination identifier information includes a delivery destination identifier. The barcode information read into the portable wireless device is wirelessly transmitted from the portable wireless device to the base station of the management center, and managed as completion of delivery of the parcel to the delivery destination.

JP 2016-155674 A JP 2015-3823 A JP 2014-189361 A Japanese Patent Application Laid-Open No. 2008-243020

In the home delivery business, improvements in service to customers are realized on a daily basis. For example, in order to respond to requests from customers for changes in delivery methods or delivery times in a timely manner, the status and location (current location) of deliveries from deposit (collection) to completion of delivery must always be accurately monitored. It is necessary to accurately grasp and manage the status of deliveries from time to time throughout the home delivery business system from collection (deposit) to completion of delivery, including changes in delivery personnel.

In this way, when managing the status of deliveries in the home delivery business, it is important to always know and manage the location of each delivery and the delivery person currently handling the delivery at each point in time. It is also important for delivery in accordance with the wishes of the destination customer of a specific delivery, prevention of loss of delivery, prevention of accidents, and the like. For this reason, the package delivery system of Patent Document 2 provides the driver's portable terminal with an RFID tag reading function and a position information acquisition function by GPS, so that the driver's portable terminal can be used to determine the location of the delivery at each point in time and the delivery person handling it. It is grasped by the management device. Further, in the parcel delivery system of Patent Document 3, the management device grasps the whereabouts of the delivery at each point in time by means of the RFID reading device and the GPS receiving device installed in the delivery vehicle.

However, during the delivery of the delivery, the delivery person handling the delivery is not always in the vicinity of the delivery. For example, in the parcel delivery system of Patent Document 2, when an item to be delivered is placed on a delivery vehicle and transported over a long distance, the item to be delivered is in the luggage compartment of the delivery vehicle. The RFID tag affixed to the delivery cannot be read by the driver's portable terminal. Therefore, when the delivery vehicle is in motion, such as when the delivery is reloaded during delivery, the management device cannot grasp the delivery person handling the delivery. There was a problem that a blank time slot occurred. In addition, when the driver of the delivery vehicle (handling delivery person) is changed on the way, there is a problem that the handling delivery person is unknown during the time period. The same applies to the case where the RFID reading terminal is fixed in the luggage compartment of the delivery vehicle as in the luggage management system of Patent Document 3. Also, in recent years, delivery items have been delivered using delivery boxes. In this case as well, when the handling delivery member deposits the delivery in the delivery box, the handling delivery member leaves the delivery after depositing, so there is a problem that a blank time zone occurs in the management of the handling delivery member. rice field.

In addition, when a delivery is delivered using a home delivery box, in order to track and manage each delivery, it is necessary to manage which home delivery box the delivery is deposited in. In addition, when delivering a delivery in a home delivery box, it is also necessary to perform management so that the delivery is surely delivered to the recipient of the delivery. The package management systems of Patent Literatures 1 to 4 have a problem in that they cannot manage the delivery of deliveries using such home delivery boxes.

In addition, when the home delivery business system receives a change in the delivery request from the customer, it may be desirable to change the delivery person. It becomes necessary to change the handling delivery person by moving the deliveries. In that case, since it is not permitted to exchange management information without permission using communication in the UHF band of 860 to 960 MHz in public places, the issue is how to make it possible. .

SUMMARY OF THE INVENTION Accordingly, an object of the present invention is to provide a delivery system in which a manager can always grasp and manage the location of each delivery, the location of the delivery vehicle, and the identification of the delivery person handling the delivery at each point in time during the delivery of the delivery. To provide a tracking management system, a delivery tracking management method using the delivery tracking management system, a delivery tracking management computer program realized by a computer, and a medium recording the delivery tracking management computer program. .

In the delivery tracking management system of the present invention, a server device for managing information on a plurality of deliveries is disposed at a delivery management office, and the plurality of deliveries includes delivery ID information and delivery information for each of the deliveries. and a delivery vehicle RF tag recording the delivery vehicle ID information of each delivery vehicle is attached to each of the cabs of the plurality of delivery vehicles for delivering the plurality of deliveries. is arranged, a luggage compartment terminal device is arranged in each luggage compartment of the plurality of delivery vehicles, and each delivery member is provided with a portable terminal device carried by the delivery truck, wherein ,
The delivery RF tags attached to the plurality of deliveries are hybrid RFIDs capable of reading delivery ID information through wireless communication in the UHF band of 860 MHz to 960 MHz and the HF band of 13.56 MHz. is a tag and
The luggage compartment terminal device in the luggage compartment reads the delivery items recorded on the hybrid RFID tags of the plurality of delivery items in the luggage compartment of the delivery vehicle by wireless communication in the UHF band of 860 MHz to 960 MHz . The ID information is read, and information including the delivery item ID information, the cargo room terminal ID information of the cargo room terminal device, and the position information of the cargo room terminal device is transmitted to the server device via a communication line. configured as
By holding the portable terminal device carried by the delivery person over the delivery item, the delivery recorded on the hybrid RFID tag of each delivery item through wireless communication in the HF band of 13.56 MHz. Information (hereinafter referred to as (referred to as "portable terminal transmission information") is transmitted to the server device via a communication line .
In the present invention, the cargo room terminal ID information of the cargo room terminal device corresponds to the delivery vehicle ID information of the delivery vehicle in which the cargo room terminal device is arranged, and
It is preferable that the mobile terminal transmission information includes the delivery vehicle ID information.

Furthermore, in the delivery tracking management system of the present invention, when the luggage compartment door of the delivery vehicle is closed, wireless communication in the UHF band of 860 MHz to 960 MHz is used to attach the hybrid RFID tag to the delivery. It is characterized in that it is configured to read the recorded delivery item ID information.

Further, the delivery tracking management system of the present invention is characterized by comprising means for preventing leakage of radio waves in the UHF band to the outside of the cargo compartment when the cargo compartment door of the delivery vehicle is open.

In the delivery tracking management method of the present invention, a server device for managing information on a plurality of deliveries is provided at a delivery management office, and the plurality of deliveries includes delivery ID information and delivery information for each of the deliveries. and a delivery vehicle RF tag recording the delivery vehicle ID information of each delivery vehicle is attached to each of the cabs of the plurality of delivery vehicles for delivering the plurality of deliveries. is arranged, a luggage room terminal device is arranged in each luggage room of the plurality of delivery vehicles, and a delivery tracking management system is used in which each delivery member is equipped with a portable terminal device carried A delivery tracking management method,
The delivery RF tags attached to the plurality of deliveries are hybrid RFIDs capable of reading delivery ID information through wireless communication in the UHF band of 860 MHz to 960 MHz and the HF band of 13.56 MHz. is a tag and
The luggage compartment terminal device in the luggage compartment is recorded on the hybrid RFID tags of the plurality of delivery items in the luggage compartment of the delivery vehicle by wireless communication in the UHF band of 860 MHz to 960 MHz . The server device reads delivery item ID information, and transmits information including the delivery item ID information, the cargo room terminal ID information of the cargo room terminal device, and the location information of the cargo room terminal device via a communication line. to send to
By holding the portable terminal device carried by the delivery person over the delivery item, the delivery recorded on the hybrid RFID tag of each delivery item through wireless communication in the HF band of 13.56 MHz. reading the item ID information, and transmitting information including the delivery item ID information, the mobile terminal ID information of the mobile terminal device, the location information of the mobile terminal device, and the delivery person ID information of the delivery person through a communication line; It is characterized by transmitting to the server apparatus via .

Furthermore, in the delivery tracking management method of the present invention, when the luggage compartment door of the delivery vehicle is closed, the hybrid RFID tag of the delivery is attached to the delivery by wireless communication in the UHF band of 860 MHz to 960 MHz . It is characterized in that the recorded delivery item ID information is read.

In the delivery tracking management program implemented by a computer of the present invention, a server device for managing information on a plurality of deliveries is arranged at a delivery management office, and the delivery IDs of the respective deliveries are stored in the plurality of deliveries. A delivery RF tag is affixed on which information and delivery information are recorded, and delivery vehicle ID information of each delivery vehicle is recorded in each driver's cab of a plurality of delivery vehicles for delivering the plurality of deliveries. An RF tag is arranged on a delivery vehicle, a luggage compartment terminal device is arranged in each luggage compartment of the plurality of delivery vehicles, and each delivery person is provided with a mobile terminal device carried by the delivery truck. A delivery tracking management program for realizing a delivery tracking management method using a management system by a computer,
The delivery RF tags attached to the plurality of deliveries are hybrid RFIDs capable of reading delivery ID information through wireless communication in the UHF band of 860 MHz to 960 MHz and the HF band of 13.56 MHz. is a tag and
The luggage compartment terminal device in the luggage compartment reads the delivery items recorded on the hybrid RFID tags of the plurality of delivery items in the luggage compartment of the delivery vehicle by wireless communication in the UHF band of 860 MHz to 960 MHz . The ID information is read, and information including the delivery item ID information, the cargo room terminal ID information of the cargo room terminal device, and the location information of the cargo room terminal device is transmitted to the server device via a communication line. comprising a step adapted to
By holding the portable terminal device carried by the delivery person over the delivery item, the delivery recorded on the hybrid RFID tag of each delivery item through wireless communication in the HF band of 13.56 MHz. reading the item ID information, and transmitting information including the delivery item ID information, the mobile terminal ID information of the mobile terminal device, the location information of the mobile terminal device, and the delivery person ID information of the delivery person through a communication line; and a step of transmitting to the server device via .

In the medium recording the delivery tracking management program implemented by a computer according to the present invention, a server apparatus for managing information on a plurality of deliveries is provided at the delivery management office, and the plurality of deliveries includes a delivery item. a delivery RF tag that records the ID information of the delivery and the information of the delivery, and a plurality of delivery vehicles for delivering the plurality of deliveries is installed in each driver's cab of each of the delivery vehicles A delivery vehicle RF tag recording ID information is arranged, a luggage compartment terminal device is arranged in each luggage compartment of the plurality of delivery vehicles, and each delivery person is provided with a portable terminal device to be carried. A medium recording a delivery tracking management program for realizing a delivery tracking management method using a delivery tracking management system by a computer,
The delivery RF tags attached to the plurality of deliveries are hybrid RFIDs capable of reading delivery ID information through wireless communication in the UHF band of 860 MHz to 960 MHz and the HF band of 13.56 MHz. is a tag and
The luggage compartment terminal device in the luggage compartment reads the delivery items recorded on the hybrid RFID tags of the plurality of delivery items in the luggage compartment of the delivery vehicle by wireless communication in the UHF band of 860 MHz to 960 MHz . The ID information is read, and information including the delivery item ID information, the cargo room terminal ID information of the cargo room terminal device, and the location information of the cargo room terminal device is transmitted to the server device via a communication line. comprising a step adapted to
By holding the portable terminal device carried by the delivery person over the delivery item, the delivery recorded on the hybrid RFID tag of each delivery item through wireless communication in the HF band of 13.56 MHz. reading the item ID information, and transmitting information including the delivery item ID information, the mobile terminal ID information of the mobile terminal device, the location information of the mobile terminal device, and the delivery person ID information of the delivery person through a communication line; and a step of transmitting to the server device via .

As described above, according to the present invention, the RF tag attached to the delivery is a hybrid RFID tag that can be used in both the UHF band (860 to 960 MHz) and the HF band (13.56 MHz). As a result, it is possible to update the delivery information even while the delivery vehicle is moving, and even in the case of transshipment of the delivery in a public place such as on a public road, the hybrid RFID tag can be attached to the mobile terminal of the delivery person. By holding the device over the device, it is possible to rewrite the delivery management information for tracking management of the system of the present invention at any time, and the server device can always track the delivery person handling each delivery.

According to the present invention, a hybrid RFID tag that can be used in both the UHF band (860 to 960 MHz) and the HF band (13.56 MHz) is affixed to a delivery item so that it can be loaded into the luggage compartment of the delivery vehicle. Information can be sent and received at the same time by using radio waves in the UHF band (860-960MHz) for multiple deliveries, so information can be changed even when the delivery person is not near the deliveries. In addition, individual information can be exchanged for individual deliveries by holding the mobile terminal device over the delivery and using radio waves in the HF band (13.56 MHz).

Also, when a delivery member is replaced as the driver of the delivery vehicle during delivery, the new mobile terminal device of the new delivery member reads the delivery vehicle ID information of the delivery vehicle and the mobile terminal ID of the new mobile terminal device. Since the information is sent to the server device together with the information and the delivery management database is updated, even if the delivery person changes, the delivery person handling the delivery can be automatically changed in the server device and the delivery can be tracked correctly.

1 is a diagram showing the overall configuration of a delivery tracking management system according to Example 1 of the present invention; FIG. 2 is a block diagram showing the functional configuration of the server device 1 of FIG. 1; FIG. FIG. 2 is a block diagram showing configurations of a luggage compartment terminal device 2, a mobile terminal device 3, and a depository terminal device 4 of FIG. 1; FIG. 3 is a diagram (ER diagram in IDEF1X (Integration Definition) notation) showing the configuration of a delivery management database 20, a member management database 21, and a delivery person management database 20a of FIG. 2; 10 is a flow chart showing a delivery management database update process during delivery of a delivery. FIG. 6 is a flow chart showing the content of delivery vehicle terminal history information/location information update processing in FIG. 5 ; FIG. FIG. 6 is a flow chart showing the content of mobile terminal usage history update processing in FIG. 5 ; FIG. FIG. 6 is a flowchart showing the contents of mobile terminal history information/location information update processing in FIG. 5 ; FIG. 10 is a flow chart showing delivery item approaching notification processing. 10 is a flow chart showing delivery destination delivery completion registration processing. 10 is a flowchart showing an absence contact form registration process; 10 is a flow chart showing processing for sending a notice of absence at delivery. 10 is a flow chart showing receipt designation selection processing. It is a figure which shows an example of a receiving method selection homepage. It is a flow chart showing deposit registration processing. 10 is a flowchart showing a depository delivery process; 10 is a flow chart showing delivery item position browsing processing. FIG. 10 is a diagram showing an example of map data created by a delivery position display unit 62; FIG. 10 is a diagram showing the configuration of a peripheral portion of a delivery box B in the delivery tracking management system of Example 2; FIG. 10 is a diagram (ER diagram in IDEF1X (Integration Definition) notation) showing the configurations of a delivery management database 20, a member management database 21, and a delivery person management database 20a of Embodiment 2; 4 is a flowchart showing unmanned depository delivery processing. FIG. 10 is a diagram showing the system configuration of unmanned depository delivery processing when depositing a plurality of deliveries;

In the following, the delivery tracking management system of the present invention will be described in terms of the configurations of several specific embodiments. will be explained at the same time. In the delivery tracking management system of the present invention, a hybrid RFID tag is used as the RF tag attached to the delivery, and the UHF wireless communication band of 860 to 960 MHz is used for short-distance information transfer. , for close range use the HF radio band of 13.56 MHz.

A first configuration of a delivery tracking management system according to the present invention is a server device installed in a delivery management office for managing information on deliveries, and ID information of the delivery pasted on each delivery. A hybrid RFID tag, which is an RF tag that records ID information of a delivery item, and an RF tag that is attached to the driver's cab of each delivery vehicle used for home delivery and records delivery vehicle ID information, which is the ID information of the delivery vehicle. a delivery vehicle tag, a luggage compartment terminal device arranged in the luggage compartment of the delivery vehicle, and a mobile terminal device carried by each delivery person,
The cargo room terminal device includes an RF sensor with a cargo room terminal that reads delivery ID information of the hybrid RFID tag using a UHF wireless communication band of 860 to 960 MHz, and the delivery read by the RF sensor with a cargo room terminal. a cargo room terminal transmitting means for transmitting the goods ID information and the cargo room terminal ID information, which is the ID information of the cargo room terminal device, to the server device via a communication line;
The mobile terminal device acquires location information using an RF sensor attached to the mobile terminal that reads information recorded in the delivery tag, which is each of the hybrid RFID tags, and a positioning system through communication in the HF radio band of 13.56 MHz. Mobile terminal location information acquisition means, information read by the RF sensor with the mobile terminal, location information acquired by the mobile terminal location information acquisition means, and mobile terminal ID information that is ID information of the mobile terminal device, a mobile terminal transmission means for transmitting to the server device via a communication line,
The server device includes a delivery ID field storing the delivery ID information of each delivery, a delivery destination location information field storing location information of the delivery destination of the delivery, and a current location of the delivery. a delivery item position information field in which position information is stored; a luggage compartment terminal ID field in which the luggage compartment terminal ID information of the luggage compartment terminal device disposed in the luggage compartment of the delivery vehicle that delivers the delivery item is stored; and a mobile terminal ID field in which the mobile terminal ID information of the mobile terminal device possessed by the delivery person who delivers the delivery item is stored, is associated and managed, and the delivery vehicle ID information, which is ID information of each delivery vehicle, is managed. is stored in the delivery vehicle ID field, and the luggage compartment terminal ID field in which the luggage compartment terminal ID information of the luggage compartment terminal device disposed in the luggage compartment of the delivery vehicle is stored in relation to the delivered item for management. a management database; a server device receiving means for receiving each information transmitted by the cargo room terminal transmitting means of the cargo room terminal device and the mobile terminal transmitting means of the mobile terminal device; When the delivery item ID information and the luggage compartment terminal ID information are received, the field value of the delivery vehicle ID field in the record corresponding to the delivery item ID information in the delivery item management database is changed to the received delivery item ID information. delivery vehicle information updating means for updating delivery vehicle ID information corresponding to luggage compartment terminal ID information; If received, the field value of the mobile terminal ID field in the record corresponding to the delivery item ID information in the delivery item management database is set as the received mobile terminal ID information, and the field of the delivery item location information field. first delivery person information updating means for setting a value as the received location information of the mobile terminal device; the delivery vehicle ID information transmitted from the mobile terminal device, the location information of the mobile terminal device, and the mobile terminal ID; When information is received, the delivery item ID information, which is the field value of the delivery item ID field in each record corresponding to the luggage compartment terminal ID information corresponding to the delivery vehicle ID information, is obtained from the delivery item management database. and the field value of the mobile terminal ID field in each record corresponding to each piece of delivery item ID information is defined as the received mobile terminal ID information, and the mobile terminal device that receives the field value of the delivery item location information field. and a second delivery person information update means for updating the position information of the delivery person.

According to this configuration, when the mobile terminal device possessed by the delivery person is in the vicinity of the delivery tag attached to the delivery item, or when the delivery vehicle is changed individually, the mobile terminal device is connected to the hybrid vehicle. The delivery item ID information on the type RFID tag is read by radio waves in the band of 13.56 MHz (HF band) and sent to the server together with the mobile terminal ID information. Information is associated and saved. This allows tracking of the current delivery person handling each delivery on the server device. On the other hand, when the delivery item is loaded in the luggage compartment of the delivery vehicle, the delivery item tag attached to the delivery item is read by the mobile terminal device because the delivery item is separated from the mobile terminal device carried by the delivery person. I can't. In this case, the mobile terminal device reads the delivery item ID information from the RF tag attached to the delivery item in the luggage compartment of the delivery vehicle using radio waves in the band of 860 to 960 MHz (UHF band), send to That is, the luggage compartment terminal device installed in the luggage compartment of the delivery vehicle reads the delivery tag attached to the delivery and sends it to the server device together with the luggage compartment terminal ID information. Based on these pieces of information, the server unit links the information in the manner of "portable terminal ID←→delivery vehicle ID←→cargo terminal ID←→delivery object ID". members can be tracked. In this way, even when the delivery person is away from the delivery item, it is possible to always track and manage the delivery person handling each delivery item. Also, when the driver (deliverer) of the delivery vehicle is replaced during delivery, the new mobile terminal device of the delivery driver who has taken over reads the delivery vehicle ID information of the delivery vehicle and the mobile terminal ID information of the new mobile terminal device. When the delivery person changes, the delivery person handling the delivery can be automatically changed in the server device and the delivery can be tracked correctly.

In the delivery management database, each field does not necessarily have to be managed in one table, and may be configured to be managed as a relational database across multiple tables.

Also, the luggage compartment terminal device and the mobile terminal device can be configured to periodically read information recorded on each RF tag by each RF sensor at regular time intervals and transmit the information to the server device. In addition, the server device periodically transmits a response request to the cargo room terminal device and the mobile terminal device at regular intervals, and when the cargo room terminal device and the mobile terminal device receive the response request, the RF sensors It is also possible to read the information recorded in each RF tag and send it to the server device.

A second configuration of the delivery tracking management system according to the present invention is, in the first configuration, recorded with deliveryman ID information which is owned by each deliveryman engaged in the home delivery business and is the ID information of the deliveryman. Equipped with a deliveryman tag that is an RF tag,
The server device includes a delivery person ID field in which delivery person ID information, which is ID information of each delivery person, is stored, and a mobile terminal ID field in which mobile terminal ID information of the mobile terminal device possessed by the delivery person is stored. The first delivery person information updating means stores the delivery item ID information transmitted from the mobile terminal device, the location information of the mobile terminal device, and the mobile terminal device. When the ID information and the delivery person ID information are received, the field value of the mobile terminal ID field in the record corresponding to the delivery item ID information in the delivery item management database is used as the received mobile terminal ID information. , the delivery person management database is updated so that the field value of the delivery item location information field is used as the location information of the received mobile terminal device, and the mobile terminal ID information and the delivery person ID information are associated with each other. can be,
When the second delivery member information updating means receives the delivery vehicle ID information, the location information of the mobile terminal device, the mobile terminal ID information, and the delivery member ID information transmitted from the mobile terminal device, acquiring from the delivery management database the delivery ID information, which is the field value of the delivery ID field in each record corresponding to the luggage compartment terminal ID information corresponding to the delivery vehicle ID information;
In each record corresponding to each item of delivery ID information, the field value of the mobile terminal ID field is used as the received mobile terminal ID information, and the field value of the delivery item location information field is the location of the mobile terminal device that received the field value. and updating the delivery person management database so as to associate the portable terminal ID information with the delivery person ID information.

According to this configuration, when the delivery member who possesses the mobile terminal device is changed, the mobile terminal device reads the delivery member ID information from the delivery member tag of the changed delivery member, and reads the mobile terminal ID information of the mobile terminal device. Both are sent to the server device, and both are associated and registered in the delivery person management database of the server device. Therefore, in the server device, even when the delivery person who owns the mobile terminal device changes, the relationship between the mobile terminal device and its owner is automatically changed. Therefore, the current delivery person handling each delivery can always be tracked accurately in the server device.

A third configuration of the delivery tracking management system according to the present invention is that in the first or second configuration, the delivery management database is information including information indicating undelivered/delivered of each of the deliveries. A delivery completion information field for storing delivery completion information is also managed in association with the delivery ID field corresponding to the delivery,
When the delivery completion information indicating that the item has been delivered to the delivery destination is input to the mobile terminal device, the mobile terminal-equipped RF sensor emits radio waves in the 13.56 MHz band from the hybrid RFID tag of the delivery item. (HF band), the delivery ID information is included in the delivery completion information, and together with the location information of the mobile terminal device and the mobile terminal ID information, the server is sent by the mobile terminal transmitting means. A delivery completion processing means for transmitting to the device is provided,
The server device includes delivery item registration means for registering the delivery item ID information of each delivery item and the location information of the delivery destination of the delivery item in the delivery item management database; when receiving the completion information, the location information of the mobile terminal device, and the mobile terminal ID information, searching for a record corresponding to the delivery ID information included in the delivery completion information in the delivery management database; Obtaining the delivery destination location information, which is the field value of the delivery destination location information field in the retrieved record, comparing the delivery destination location information with the received location information of the mobile terminal device, and determining whether the two match and delivery completion registering means for setting the field value of the delivery completion information field in the retrieved record to be delivered.

According to this configuration, when the delivery is completed, the server device compares the current delivery item location information with the delivery destination location information registered in the delivery item management database, thereby preventing erroneous delivery.

Here, when the positional information is "suitable", it is not necessary for the two positions to exactly match, and it is sufficient if the positional relationship between the two is within a certain error range.

In a fourth configuration of the delivery tracking management system according to the present invention, in any one of the first to third configurations, the delivery management database includes information indicating undelivered/delivered of each delivery. A delivery completion information field for storing delivery completion information, which is information, and an absence contact form ID field for storing the absence contact form ID information of the absence contact form issued for the delivery item are also included in the delivery item. is managed in association with the corresponding delivery item ID field,
Absence, which is an RF tag that is attached to an absence contact form left at the delivery address when the recipient of the delivery address is absent from the delivery address, and records ID information of the absence contact form, which is the ID information of the absence contact form. Equipped with a contact tag,
When information indicating that the delivery person has left the absence contact form at the delivery destination is input to the mobile terminal device, the mobile terminal-equipped RF sensor detects the contents of the delivery to be delivered to the delivery address. The delivery ID information is read from the hybrid RFID tag in a 13.56 MHz band (HF band), the absence contact form ID information is read from the absence contact form tag of the absence contact form, and the delivery item ID information and the Absence contact form retention processing means for including the absence contact form ID information in the absence contact form remaining information and transmitting the information to the server device by the mobile terminal transmission means;
When the server device receives the information on the absence contact form remaining, the location information of the mobile terminal device, and the mobile terminal ID information transmitted from the mobile terminal device,
retrieving a record corresponding to the delivery item ID information included in the delivery completion information in the delivery item management database, and obtaining a delivery destination location that is a field value of the delivery destination location information field in the retrieved record; Obtaining information, collating the delivery destination location information with the received location information of the mobile terminal device, and if the two match, the field value of the absence contact form ID field in the retrieved record as the absence contact form ID information included in the received absence contact form remaining information.

According to this configuration, it is possible to manage the absence contact form issued for each delivery in the server device by the absence contact form ID.

A fifth configuration of the delivery tracking management system according to the present invention is, in the fourth configuration, a box installed in a depository for temporarily storing the delivery, wherein the recipient is absent from the delivery destination of the delivery. a home delivery box tag, which is an RF tag that is attached to a home delivery box that temporarily stores the delivery and records the home delivery box ID information, which is the ID information of the home delivery box, and a depository terminal that is placed in the depository a device;
The delivery management database also manages a home delivery box ID field that stores the home delivery box ID information of the home delivery box that deposits each delivery in association with the delivery ID field corresponding to the delivery. is a
When the deposit registration information indicating that the delivery has been deposited in the home delivery box is input, the mobile terminal device detects the delivery from the 13.56 MHz wireless communication band (HF band) by the mobile terminal-equipped RF sensor. read the delivery item ID information from the hybrid RFID tag of the delivery box, read the delivery box ID information from the delivery box tag of the delivery box, and include the delivery item ID information and the delivery box ID information in the deposit registration information. a deposit procedure processing means for transmitting the mobile terminal ID information of the mobile terminal device and the mobile terminal ID information to the server device by the mobile terminal transmission means;
The depository terminal device uses either the 860 to 960 MHz wireless communication band (UHF band) or the 13.56 MHz wireless communication band (HF band) to transmit the delivery item ID information recorded in the hybrid RFID tag. an RF sensor with a depository terminal that reads the information, a depository terminal transmission means that transmits the information read by the RF sensor with the depository terminal to the server device via a communication line, and a recipient of the delivery destination When the delivery completion information indicating that the delivery has been delivered is input, the delivery ID information is read from the delivery tag of the delivery by the RF sensor with the depository terminal, and the ID information is issued to the delivery. The ID information of the absence contact form is read from the absence contact form tag of the absence contact form by the RF sensor with the depository terminal, and the delivery completion information includes the delivery item ID information and the absence contact form ID information, a delivery completion processing means for transmitting to the server device by the depository terminal transmission means;
When the server device receives the deposit registration information transmitted from the mobile terminal device and the mobile terminal ID information of the mobile terminal device, delivery box deposit registration means for setting the field value of the delivery box ID field to the delivery box ID information contained in the received deposit registration information in a record corresponding to the delivery item ID information received; and from the depository terminal device When the transmitted delivery completion information is received, a record corresponding to the delivery ID information included in the delivery completion information is retrieved from the delivery management database, and the absence in the retrieved record is checked. Acquire the absence contact form ID information, which is the field value of the contact form ID field, compare the absence contact form ID information with the absence contact form ID information included in the received delivery completion information, and match the two. In the case, it is characterized by comprising delivery completion registration means for setting the field value of the delivery completion information field in the retrieved record as having been delivered.

According to this configuration, when a delivery is deposited at a depository, the delivery box ID of the delivery box to be deposited is registered in the delivery management database of the server device, so that the delivery can be deposited in the delivery box in the server device. You can record and manage what happened. In addition, when the delivery is delivered at the depository, the ID of the absence contact form held by the recipient is collated with the absence contact form ID registered in the delivery management database. It is possible to prevent an accident in which a delivery is delivered to a recipient.

A sixth configuration of the delivery tracking management system according to the present invention preferably uses a hybrid RFID tag. a home delivery box tag that is an RF tag that is attached to a home delivery box that temporarily stores the delivery when the recipient is absent at the delivery destination and stores the home delivery box ID information that is the ID information of the home delivery box; and the home delivery box. and an electronic lock for locking/unlocking the box door, and a home delivery box terminal device for opening and closing the electronic lock and equipped with RF tag reading means,
The delivery management database also manages a home delivery box ID field that stores the home delivery box ID information of the home delivery box that deposited each delivery, in association with the delivery ID field corresponding to the delivery. and a home delivery box terminal ID field for storing the home delivery box terminal ID' information, which is the ID information of the home delivery box terminal device that operates the electronic lock of each home delivery box. It is managed in relation to the field,
When deposit registration information indicating that a delivery has been deposited in the home delivery box is input to the mobile terminal device, the mobile terminal-equipped RF sensor detects the ID information of the delivery from the hybrid RFID tag of the delivery. is read in a radio band (HF band) of 13.56 MHz, the home delivery box ID information is read from the home delivery box tag of the home delivery box, and the delivery item ID information and the home delivery box ID information are included in the deposit registration information. , deposit procedure processing means for transmitting to the server device by the mobile terminal transmission means together with the mobile terminal ID information of the mobile terminal device,
The home delivery box terminal device includes an RF sensor with a home delivery box that reads the delivery ID information recorded on the delivery tag by wireless communication, information read by the RF sensor with the home delivery box, and the home delivery box terminal device. a home delivery box terminal transmitting means for transmitting the home delivery box terminal ID information, which is the ID information of the home delivery box terminal, to the server device via a communication line; delivery request processing means for reading and transmitting delivery request information together with the delivery box terminal ID information of the delivery box terminal device to the server device by the delivery box terminal transmission means;
When the server device receives the deposit registration information transmitted from the mobile terminal device and the mobile terminal ID information of the mobile terminal device, the server device receives the delivery information included in the deposit registration information in the delivery management database. home delivery box deposit registration means for setting the field value of the home delivery box ID field in the record corresponding to the item ID information to the home delivery box ID information included in the deposit registration information; When the delivery request information and the home delivery box terminal ID information of the delivery box terminal device are received, the delivery item ID corresponding to the absence contact form ID information included in the delivery request information in the delivery item management database. information, acquires the home delivery box ID information (hereinafter referred to as "storage home delivery box ID information"), which is the field value of the home delivery box ID field corresponding to the delivery item ID information, and stores the information in the delivery item management database; a plurality of the delivery box ID information corresponding to the delivery box terminal ID information received together with the delivery request information (hereinafter referred to as "terminal-compatible delivery box ID information"), and acquires the terminal-compatible delivery box ID. If there is information that matches the storage delivery box ID information, the field value of the delivered information field in the record corresponding to the delivery item ID information in the delivery item management database is set to "delivered". and delivery completion registration means for returning the retrieved home delivery box ID information to the home delivery box terminal device,
When the home delivery box terminal device receives the home delivery box ID information returned by the delivery completion registration means, the home delivery box terminal device unlocks the electronic lock of the home delivery box corresponding to the home delivery box ID information. Characterized by

According to this configuration, when a delivery is deposited at a depository, the delivery box ID of the delivery box to be deposited is registered in the delivery management database of the server device, so that the delivery can be deposited in the delivery box in the server device. You can record and manage what happened. Further, when the recipient receives the delivery from the delivery box, the absence contact form ID of the absence contact form possessed by the recipient is collated with the absence contact form ID registered in the delivery management database. , the home delivery box ID of the home delivery box is collated with the home delivery box ID corresponding to the absence contact form ID registered in the delivery management database. Since the lock is unlocked, it is possible to prevent an accident in which a person other than the recipient of the delivery destination who has the absent contact form takes out the delivery from the home delivery box.

A seventh configuration of the delivery tracking management system according to the present invention is, in any one of the first to sixth configurations, the delivery management database includes the e-mail address of the recipient of each delivery or an online A recipient contact information field that stores contact information including a social network account (hereinafter referred to as "SNS account") is also managed in association with the delivery item ID field corresponding to the delivery item. and
When the server device receives the location information of the mobile terminal device and the mobile terminal ID information transmitted from the mobile terminal device, the server device searches for a record corresponding to the mobile terminal ID information in the delivery management database. obtaining the delivery item ID information, which is the field value of the delivery item ID field, in each retrieved record; is within a predetermined distance from the location information of the mobile terminal device transmitted from the mobile terminal device, and the recipient contact information in the extracted record is extracted. For related delivery search means for acquiring the contact information that is the field value of the information field, and for the e-mail address or SNS account included in each of the contact information retrieved by the related delivery search means, An approaching notification transmitting means for transmitting an approaching notification for notifying that a delivery item is approaching is provided.

According to this configuration, when the delivery item approaches the delivery destination, it is automatically sent to the recipient at the delivery destination that the delivery item will be delivered soon, so the delivery can be carried out smoothly.

An eighth configuration of the delivery tracking management system according to the present invention is, in the fourth configuration, wherein the delivery management database includes the e-mail address or online social network account of the recipient of each delivery. (hereinafter referred to as "SNS account") is also managed in association with the delivery item ID field corresponding to the delivery item.
When the server device receives the information on the absence contact form left, the location information of the mobile terminal device, and the mobile terminal ID information transmitted from the mobile terminal device, the server device stores the absence contact information in the delivery management database an absence contact information search means for searching for the contact information, which is the field value of the recipient contact information field, in the record corresponding to the delivery item ID information included in the remaining slip information;
A home page of a home page for selecting an e-mail address or SNS account included in the contact information retrieved by the contact information search means for delivery, but not being there, and a receiving method. A selection entry field for selecting redelivery and its time zone as a receipt method, and delivery box receipt when the home page address is accessed via a communication line. receiving method selection homepage processing means for transmitting information on the receiving method selection homepage including The selected receiving method is notified as receiving method information to the portable terminal device that transmitted the information on the remaining absence contact form, and the receiving method information is stored in the delivery management database as the delivery item ID of the delivery item. receiving method notification registration means for registering in association with information;
The portable terminal device is characterized by comprising receiving method notification means for notifying the receiving method information upon receiving the receiving method information transmitted from the server device.

According to this configuration, the recipient can immediately grasp that the item was delivered while he was away and specify the delivery method.

In a ninth configuration of the delivery tracking management system according to the present invention, in the eighth configuration, the receipt method selection homepage includes, in the selection input fields, redelivery and its time period, and delivery box receipt. It is characterized in that it is constructed so as to display the costs of each of the methods together.

According to this configuration, by displaying the price for each receiving method together, the recipient is guided to select the method with the lowest commission according to necessity. As a result, the labor burden on the delivery person can be reduced.

Hereinafter, more specific embodiments for carrying out the present invention will be described with reference to the drawings.

(1) System configuration (1.1) Overall configuration I
FIG. 1 is a diagram showing the overall configuration of a delivery tracking management system according to Embodiment 1 of the present invention. In FIG. (c) is the delivery destination subsystem, (d) is the subsystem at the depository, (e) is the subsystem at the depository, and C is the server configuration at the delivery management office. there is

The delivery tracking management system of this embodiment is a total system shown in FIG. a cargo room terminal device 2, a mobile terminal device 3 carried by a plurality of delivery workers, a depository terminal device 4 arranged at a plurality of depository offices, a hybrid RFID tag 5 attached to a plurality of deliveries, A delivery vehicle tag 6 arranged on each of a plurality of delivery vehicles, an absence contact form tag 7 attached to each of a plurality of absence contact forms used when the delivery destination is absent, and a plurality of home deliveries arranged at predetermined locations. It has a box tag 8 and a deliveryman tag 9 distributed in advance to a plurality of deliverymen.

Various types of information used in the present invention are exchanged via RF tags. This RF tag (in this specification, it is characterized by using a hybrid RFID tab, but for the sake of simplicity, it may be simply referred to as a "tag") has a specific frequency band. Information can be read and written by radio waves. At that time, the hybrid RFID tag 5 attached to each delivery item is a known hybrid RFID tag, although the structure is not shown. RFID tag equipped with two types of antennas capable of reading and writing information in both frequency bands so that it can be used in both radio bands (13.56 MHz). Tags other than the delivery tag 5 may not be hybrid RFID tags, and may be tags used in the UHF band (860-960 MHz). That is, in the present invention, it is preferable that the RF tag 5 attached to the delivery item D is a hybrid RFID tag, and the RF tag 7 attached to the absence contact form A is also a hybrid RFID tag. The proper use of this tag is that the operation of reading and writing information is done in a closed private space where the scattering of radio waves is not a problem, or in an open public space such as public roads and parks that are regulated by the Radio Law. or not.

The server device 1 and the management office terminal device 1a are installed in a delivery management office C that manages information on the delivery item D to be delivered. This server device 1 may be installed in one place all over the country, or may be installed in each area. The server device 1 is a computer for managing the delivery information of each delivery item D, and the management office terminal device 1a is a computer used by the manager of the delivery management office C to search and view the delivery information. be.

The luggage compartment terminal device 2 is an RF tag reader installed in the luggage compartment of the delivery vehicle S used for the home delivery service, and reads the information recorded on the multiple delivery tags 5 loaded in the luggage compartment. It can be read by radio waves in the UHF band of 860 to 960 MHz in the space. The mobile terminal device 3 is a terminal device with an RF tag reader/writer function carried by each delivery person P engaged in the home delivery business, and when it is inappropriate to read the information recorded on the delivery tag 5 in the UHF band. It can be read in the HF band (for example, in parks, on public roads, etc.).

The depository F is a facility for receiving the delivery D desired by the user, and the depository terminal device 4 is a terminal with an RF tag reader function installed at the depository F for temporarily storing the delivery D. It is a device. In this case, the information recorded on the hybrid RFID tag 5 can be read in the UHF band, and the information recorded on the delivery tag 5 can be read in the HF band.

The delivery item tag 5, the delivery vehicle tag 6, the absence contact tag tag 7, and the delivery box tag 8 are all RF tags. “RF tag” (radio-frequency tag) is an IC tag (integrated circuit tag) embedded with ID information (IDentification information). Information is exchanged through questions. In particular, the delivery tag 5 is a hybrid RF tag that can be used in both the UHF band (860 to 960 MHz) and the HF band (13.56 MHz) as described above. . This RF tag may be of the passive type or of the active type. A delivery tag 5 of a hybrid RFID tag is attached to each delivery D. As shown in FIG. Delivery item information including delivery item ID information, which is the ID information of the delivery item D, is recorded in the hybrid RFID tag 5 . On the other hand, the delivery vehicle tag 6 in the delivery vehicle S may be a tag dedicated to the UHF band (860 to 960 MHz), and is attached in the cab of each delivery vehicle S. Delivery vehicle ID information, which is ID information of the delivery vehicle S, is recorded in the delivery vehicle tag 6 . The absence contact form tag 7 is recorded and attached to the absence contact form A left at the delivery destination H when the recipient Q of the delivery destination H (house, office, etc.) is absent. Since the absence contact tag tag 7 is issued by the delivery person P to the recipient Q, a hybrid RFID tag is preferable so that the recipient can read it with his or her mobile phone or the like. Absence contact form ID information, which is the ID information of the absence contact form, is recorded in the absence contact form tag 7 . A home delivery box B is installed in the depository F, and it is possible to provide the home delivery box B for temporarily storing the delivery D when the recipient Q is not at the delivery destination H of the delivery D. A home delivery box tag 8 is attached to each home delivery box B, and home delivery box ID information, which is the ID information of the home delivery box B, is recorded in the home delivery box tag 8 . If the information recorded in the delivery box tag 8 can be read and written by a mobile phone or the like at a close position, a tag dedicated to the HF band (13.56 MHz) is preferable. Each delivery person P always carries the delivery person tag 9 in a name tag, card case, or the like during delivery business hours. Deliveryman ID information, which is the ID information of the deliveryman P, is recorded in the deliveryman tag 9 . Considering that the recorded information can be read and written at close positions, the delivery staff tag 9 is preferably a hybrid RFID tag.

The luggage compartment terminal device 2, the mobile terminal device 3, and the depository terminal device 4 are configured to be able to communicate with the server device 1 via a communication line 10 such as a mobile phone line, wireless LAN, or Internet communication network. In FIG. 1, the server device 1 sends e-mail, online SNS (social networking service), etc. to the recipient terminal device 11 (mobile phone, smart phone, etc.) possessed by the recipient Q. Communication is possible via the communication line 10 .

(1.2) Configuration of Server Apparatus 1 FIG. 2 is a block diagram showing the functional configuration of the server apparatus 1 of FIG. The server device 1 includes a delivery management database 20, a delivery person management database 20a, a member management database 21, a website information storage unit 22, a communication interface 23, a delivery management database updating unit 24, an approaching notification processing unit 25, and an absence processing unit. 26 and a delivery status communication unit 27 .

The delivery management database 20 stores, as delivery item information for each delivery item D, the type of the delivery item, location information including the address of the delivery destination of the item, current location information of the item, delivery information of the item. ID information of the delivery vehicle S in charge of delivery, mobile terminal ID information of the mobile terminal device 3 possessed by the delivery person P in charge of delivery of the delivery, and information indicating whether the delivery has not been delivered or has been delivered. Delivery completion information, absence contact form information including absence contact form ID information of the absence contact form issued for the said delivery, location information of the place where the said delivery was deposited, home delivery of the delivery box where the said delivery was deposited A database that links and manages box ID information, location information of the recipient of the delivery, e-mail address of the recipient of the delivery or contact information including online SNS account (hereinafter "SNS account"), etc. be. The deliveryman management database 20a is a database that associates and manages the deliveryman ID information of the deliveryman P and the mobile terminal ID information of the mobile terminal device 3 that the deliveryman P possesses. The member management database 21 is a database for managing information such as contact information of persons registered as members (hereinafter referred to as "registered members") for receiving various additional services related to the delivery business. The HP information storage unit 22 is a module that stores home page information for inputting a search for the current location of the delivery item D, a request for redelivery, and the like.

The communication interface 23 is a module that performs connection processing between the server device 1 and the communication line 10 . The server device 1 communicates with the cargo room terminal device 2 , the portable terminal device 3 , the depository terminal device 4 , and the recipient terminal device 11 via the communication line 10 through the communication interface 23 . The delivery management database update unit 24 is a module for searching and updating data in the delivery management database 20 . The approach notification processing unit 25 acquires the current location of the delivery vehicle S loaded with a plurality of deliveries D, and when a specific delivery D approaches the delivery destination H, the recipient Q of the delivery D receives the delivery D. It is a module that executes processing for making a report to the human terminal device 11 . The absence processing unit 26 is a module for executing various processes when the recipient Q is absent from the delivery destination H when the delivery person P delivers the delivery item D to the delivery destination H. FIG. The delivery status communication unit 27 is a module that executes processing for searching and browsing the delivery status of the delivery item D (processing stage of the delivery item D, current location, etc.) from the recipient terminal device 11 of the recipient Q. FIG. Each module and each database shown in FIG. 2 are functionally realized by causing a computer to read and execute dedicated software. Of course, these search/browsing functions can also be performed by a computer (not shown) built in this system, a mobile phone owned by a delivery person, or the like.

The delivery management database update unit 24 includes a delivery registration unit 30, a delivery vehicle information update unit 31, a delivery person information update unit 32, a delivered registration unit 33, an absence contact form information registration unit 34, a home delivery box deposit registration unit 36, and a delivered registration unit 37 .

The delivery item registration unit 30 is a sub-module that registers the delivery item information of each delivery item D and the location information of the delivery destination of the delivery item D in the delivery item management database 20 . The delivery item information of the delivery item D registered in the delivery item registration unit 30 is recorded by appropriate means when the customer requesting the delivery visits the store and requests the delivery of the delivery item D, or When the delivery person goes to the client's address and collects the cargo, it can be recorded by an appropriate means. Here, the method of creating the delivery item information of the delivery item D itself is not the subject of the present invention and will not be described in further detail. It is recorded on the RFID tag 5 and attached.

When the delivery vehicle information update unit 31 receives the delivery item information and the cargo room terminal ID information transmitted from the luggage compartment terminal device 2, the delivery vehicle information update unit 31 updates the delivery item D corresponding to the delivery item information in the delivery item management database 20. This is a sub-module for updating the delivery item management database 20 so that the ID information of the delivery vehicle S to be delivered is set to the received luggage compartment terminal ID information.

The delivery person information updating unit 32 receives the delivery item information including the delivery item ID information transmitted from the mobile terminal device 3 carried by each delivery member P, the position information of the mobile terminal device 3, and the mobile terminal ID information. In this case, the ID information of the mobile terminal device 3 possessed by the delivery person P who delivers the delivery item D corresponding to the delivery item information in the delivery item management database 20 is used as the received mobile terminal ID information, and the delivery item This sub-module updates the delivery management database 20 so that the current location information of D is used as the received location information of the mobile terminal device 3 . Further, when the delivery vehicle ID information, the location information of the mobile terminal device 3, and the mobile terminal ID information transmitted from the mobile terminal device 3 are received, the delivery member information updating unit 32 updates the delivery vehicle ID information corresponding to the delivery vehicle ID information. The mobile terminal that has received the ID information of the mobile terminal possessed by the delivery person P who delivers the delivery D corresponding to the retrieved delivery information by searching the delivery information from the delivery management database 20 The delivery management database 20 is updated so that the current position information of the delivery D corresponding to the ID information is used as the received position information of the mobile terminal device 3 . As a result, even if the delivery vehicle S is changed during delivery of the delivery item D for some reason, it is possible to always dynamically manage the information on the delivery item D. FIG.

When the delivery completion registration unit 33 receives the delivery completion information transmitted from the mobile terminal device 3, the location information of the mobile terminal device 3, and the mobile terminal ID information, it corresponds to the delivery item information included in the delivery completion information. The delivery information is retrieved from the delivery management database 20, and the location information of the delivery destination H corresponding to the retrieved delivery information is collated with the received location information of the portable terminal device 3, and both match. In this case, it is a submodule that updates the delivery management database 20 so that the delivery completion information of the delivery D corresponding to the delivery information indicates that the delivery has been completed. Here, the "delivery completion information" is information indicating that the delivery item D has been delivered to the delivery destination H, and is information including the delivery item information (including the delivery item ID) of the delivery item D. . The "delivery completion information" can also be input from the mobile terminal device 3 carried by the delivery person P when the delivery person P has completed the delivery of the delivery item D to the delivery destination H.

When the absence contact form information registration unit 34 receives the remaining absence contact form information transmitted from the mobile terminal device 3, the location information of the mobile terminal device 3, and the mobile terminal ID information, the information is included in the remaining absence contact form information. The delivery management database 20 is searched for delivery information that matches the delivery information received, and the location information of the delivery destination H corresponding to the retrieved delivery information is compared with the received location information of the portable terminal device 3. Then, if both match, the delivery service is performed so that the absence contact form ID information included in the received absence contact form remaining information is registered in the absence contact form information of the delivery item D corresponding to the delivery item information. This is a sub-module for updating the object management database 20. FIG. Here, the "absence contact form left information" is information indicating that the delivery person P left the absence contact form A at the delivery destination H. This "absence contact form remaining information" can also be input from the portable terminal device 3 carried by the delivery person P when the delivery destination H of the delivery item D is absent from the delivery person P.

When the home delivery box deposit registration unit 36 receives the deposit completion information transmitted from the mobile terminal device 3 and the mobile terminal ID information of the mobile terminal device 3, the delivery box deposit registration unit 36 selects the delivery item that matches the delivery item information included in the deposit completion information. This is a sub-module that searches information from the delivery management database 20, associates it with the retrieved delivery information, and registers the delivery box ID information included in the deposit completion information in the delivery management database 20. FIG. Here, the "deposit completion information" is information indicating that the delivery item D has been deposited in the home delivery box B.

When the delivery completion registration unit 37 receives the delivery completion information transmitted from the depository terminal device 4 and the depository terminal ID information of the depository terminal device 4, it matches the delivery information included in the delivery completion information. The delivery item information is retrieved from the delivery item management database 20, and the absence contact form information registered corresponding to the retrieved delivery information is collated with the absence contact form ID information included in the received delivery completion information. , is a submodule for updating the delivery management database 20 so that, when both are matched, the delivery completion information of the delivery corresponding to the delivery information is completed. Here, the "delivery completion information" means that when the recipient Q who has the absence contact form A comes to the depository F to pick up the delivery D, the delivery D is delivered to the recipient Q at the delivery destination H. This is information indicating that it has been delivered. This "delivery completion information" is input by the depository staff T in charge of the depository F through the terminal device 4 of the depository when it is confirmed that the legitimate recipient Q has received the delivery D at the depository F. is possible.

The approach report processing unit 25 includes a related delivery search unit 40 and an approach report transmission unit 41 . When the related delivery item search unit 40 receives the location information and the mobile terminal ID information of the mobile terminal apparatus 3 transmitted from the mobile terminal apparatus 3, the related delivery item search unit 40 corresponds to the mobile terminal ID information registered in the delivery item management database 20. the contact information of the delivery item information for which the location information of the delivery destination H corresponding to the delivery item information is within a predetermined distance from the location information of the mobile terminal device 3 transmitted from the mobile terminal device 3 from the delivery management database 20. The approach report transmitting unit 41 sends an approach report to the e-mail address or SNS account included in the contact information of the delivery found by the related delivery search unit 40 to notify that the delivery D is approaching. It is the outgoing submodule. This approach notification can be sent automatically at a predetermined timing. It is also possible to specify individually and send only to the specified delivery item D.

The absent-time processing unit 26 includes an absent-time contact information search unit 50 , an absent-at-delivery notice transmitting unit 51 , a receiving method selection homepage processing unit 52 , and a receiving method notice registering unit 53 . When the absence contact information search unit 50 receives the absence contact form remaining information transmitted from the mobile terminal device 3, the location information of the mobile terminal device 3, and the mobile terminal ID information, This sub-module searches the delivery management database 20 for delivery information corresponding to the included delivery information, and retrieves contact information corresponding to the retrieved delivery information. The absence-at-delivery notification sending unit 51 sends an email to the e-mail address or SNS account included in the contact information of the delivery item D retrieved by the absence-time contact information search unit 50 to the effect that the delivery was absent. , and a submodule for notifying the home page address for selecting the receiving method. When the homepage address is accessed via the communication line 10, the receiving method selection homepage processing unit 52 provides a receiving method including selection input fields for selecting redelivery, its time period, and home delivery box receipt as the receiving method. This is a sub-module that transmits information on the method selection homepage to the recipient terminal device 11 that has made access. When the recipient Q selects the method of receiving the delivery item D from the receiving method selection homepage, the receiving method notification registering unit 53, to the portable terminal device 3 that has transmitted the information on the absence contact form remaining for the delivery item D, This submodule notifies the selected receiving method as receiving method information, and registers the receiving method information in the delivery management database 20 in association with the delivery item information of the delivery item D. FIG.

The delivery status communication unit 27 includes a delivery information retrieval unit 60 and a delivery location display unit 62 . When receiving a delivery search request transmitted from the recipient terminal device 11 or the management center terminal device 1a, the delivery information search unit 60 performs delivery management based on the information of the delivery ID included in the delivery search request. The database 20 is searched to obtain a list of the current delivery status information and the current location history information of the delivery item D corresponding to the delivery item ID. The delivery position display unit 62 creates map data around the current location of the delivery D based on the current delivery status information of the delivery D acquired by the delivery information search unit 60 and the list of position history information up to the present. At the same time, the current delivery status information and movement history of the delivery item D are inserted into the map data and transmitted to the recipient terminal device 11 or the administration office terminal device 1a that transmitted the delivery item search request.

(1.3) Configurations of cargo room terminal device 2, mobile terminal device 3, and depository terminal device 4 FIG. 2 is a block diagram showing a configuration in which a portable terminal device 3 carried by P and a depository terminal device 4 arranged in a depository F are linked. In FIG. 3 , the luggage compartment terminal device 2 includes an RF sensor 70 with luggage compartment terminal, a luggage compartment terminal position information acquiring section 71 , and a luggage compartment terminal transmitting/receiving section 72 . The luggage compartment terminal equipped RF sensor 70 is a module for reading the delivery information of the delivery tag 5, which is a hybrid RFID tag capable of communicating in the UHF radio band of 860 to 960 MHz. By providing the luggage compartment terminal device 2 in a deep part of the luggage compartment far from the opening/closing door of the delivery vehicle S, there is an effect of preventing radio wave leakage even when the luggage compartment door is opened. Further, by providing a shield such as a curtain in the opening of the luggage compartment door, it is possible to physically prevent radio wave leakage. As a more preferable means, when the luggage compartment door of the delivery vehicle S is closed, the closing of the luggage compartment door is detected, and when the detection signal is raised, wireless communication in the UHF band of 860 MHz to 960 MHz is configured to read the delivery ID information and the delivery information recorded on the delivery RF tag 5 by means of.

The luggage compartment terminal location information acquisition unit 71 is a module that acquires the location information of the luggage compartment terminal device 2 using a positioning system such as GNSS or LPS. The luggage compartment terminal transmitting/receiving unit 72 is a module that performs connection processing between the luggage compartment terminal device 2 and the communication line 10 . Here, the delivery tag 5 is a hybrid RFID tag capable of wireless communication in the UHF band of 860-960 MHz and the HF band of 13.56 MHz.

The mobile terminal device 3 also includes a mobile terminal-equipped RF sensor 80, a mobile terminal location information acquiring unit 81, a mobile terminal transmitting/receiving unit 82, a delivery completion processing unit 83, an absence contact form retention processing unit 84, a receipt method notification unit 86, a deposit A procedure processing unit 87 , a touch panel display 88 , and a speaker 89 are provided.

The mobile terminal-equipped RF sensor 80 is a module that reads the delivery information of the delivery tag 5, which is a hybrid RFID tag, through communication in the HF radio band of 13.56 MHz. The mobile terminal location information acquisition unit 81 is a module that acquires location information of the mobile terminal device 3 using a positioning system such as GNSS or LPS. The mobile terminal transmitter/receiver 82 is a module that performs connection processing for opening the mobile terminal device 3 and the communication line 10 .

When the delivery completion information indicating that the delivery item D has been delivered to the delivery destination H is input, the delivery completion processing unit 83 receives the delivery completion information from the delivery item tag 5 of the delivery item D through communication in the HF radio band of 13.56 MHz. , the delivery information is read by the RF sensor 80 with a mobile terminal, the delivery information is included in the delivery completion information, and the location information and the mobile terminal ID information of the mobile terminal device 3 are sent to the server device 1 by the mobile terminal transmission/reception unit 82. This is a module that sends to

When the absentee contact form leaving information indicating that the delivery person P left the absentee contact form A at the delivery destination H is input, the absentee contact form leaving processing unit 84 causes the mobile terminal-equipped RF sensor 80 to operate the 13.56 MHz By communication in the HF radio band, the delivery item information is read from the hybrid RFID tag 5 of the delivery item D to be delivered to the delivery destination H, the absence contact form ID information is read from the absence contact form tag 7 of the absence contact form A, It is a module that includes the delivery item information and the absence contact form ID information in the absence contact form remaining information and transmits the information to the server device 1 by the mobile terminal transmitting/receiving section 82 .

The receiving method notification unit 86 is a module that, when receiving the receiving method information transmitted from the server device 1, notifies the receiving method information. When the deposit completion information indicating that the item to be delivered D has been deposited in the delivery box B is input, the deposit procedure processing unit 87 detects the delivery by the RF sensor 80 with the portable terminal through communication in the HF radio band of 13.56 MHz. The delivery item information is read from the hybrid RFID tag 5 of the item D, the delivery box ID information is read from the delivery box tag 8 of the delivery box B, and the delivery item information and the delivery box ID information are included in the deposit completion information. , together with the mobile terminal ID information of the mobile terminal device 3, is transmitted to the server device 1 by the mobile terminal transmission/reception unit 82. FIG. The touch panel display 88 is a device that displays information on a screen (display) and operates the mobile terminal device 3 by touching the screen to perform an input/selection operation. A speaker 89 is a device that outputs sound from the mobile terminal device 3 .

The depository terminal device 4 also includes an RF sensor 90 with a depository terminal, a depository terminal transmission/reception section 91 , a delivery completion processing section 92 , a touch panel display 93 , and a speaker 94 . The depository terminal-equipped RF sensor 90 is a module that reads the delivery information on the RF tag by wireless communication. The depository terminal transmission/reception unit 91 is a module that performs connection processing between the depository terminal device 4 and the communication line 10 . The delivery completion processing unit 92 has delivered the delivery D to the recipient Q at the delivery destination H when the recipient Q who has the absence contact form A came to the depository F to pick up the delivery D. When the delivery completion information indicating is input, the hybrid RFID tag 5 of the delivery D is detected by the RF sensor 90 with a depository terminal in the UHF radio band of 860 to 960 MHz or the HF radio band of 13.56 MHz. The information is read, and the ID information of the absence contact form is read from the absence contact form tag 7 of the absence contact form A issued for the delivery D by the RF sensor 90 with a depository terminal, and the delivery information and the absence contact form are read. This module includes ID information in the delivery completion information and transmits it to the server device 1 by the depository terminal transmitting/receiving section 91 together with the depository terminal ID information of the depository terminal device 4 . The touch panel display 93 is a device that displays information on a screen (display) and operates the depository terminal device 4 by touching the screen to perform input/selection operations. A speaker 94 is a device for outputting sound from the depository terminal device 4 . The RF sensor 90 with a depository terminal that reads the delivery information of the RF tag receives information by wireless communication in either the UHF radio band of 860 to 960 MHz or the HF radio band of 13.56 MHz, or both bands. Can send and receive.

(1.4) Configurations of Delivery Management Database 20 and Membership Management Database 21 FIG. 4 is a diagram showing the configuration of the delivery management database 20 and member management database 21 of FIG. 2 (ER diagram in IDEF1X (Integration Definition) notation). is. The delivery management database 20 includes a "reception management table", a "position history table", a "delivery vehicle terminal history table", a "luggage compartment terminal table", a "delivery vehicle table", an "absence report table", and a "delivery box". It is a relational database that has each table of "tables" and has relationships between each table. The deliveryman management database 20a is provided with a "deliveryman table" and a "portable terminal usage history table", and is a relational database in which relationships are established between the tables. The member management database 21 also has a "registered member table".

The "receipt management table" is a table for storing and managing information for tracking and managing received deliveries D. FIG. The "reception management table" contains 'reception management ID', 'delivery item ID', 'delivery related information', 'delivery destination location information', 'recipient name information', 'recipient member ID information', 'receipt Personal Contact Information', 'Requester Contact Information', 'Delivery Status Information', 'Deposit Delivery Box ID', 'Deposit Date', 'Receipt Method Information', 'Delivery Terminal ID', 'Delivered Information' has each field of The 'receipt management ID' corresponds to a reception number uniquely attached to each delivery D. The 'delivery item ID' is the ID information of the delivery item D, which is the ID information of the delivery item. The 'delivery-related information' is information related to the content of the delivery D. The delivery-related information includes, for example, the attributes of the delivery (fragile, refrigeration required, etc.), the name of the delivery (books, clothing, etc.). ) may be included. The 'delivery destination location information' is information about the delivery destination location, and specifically includes the delivery destination's address, building name, room number, and the like. 'Recipient name information' is information related to the name of the recipient. 'Recipient member ID information' is member ID information when the recipient Q is a registered member. 'Recipient contact information' is recipient Q's contact information (eg, phone number, FAX number, email address, etc.). The 'client contact information' is contact information (for example, telephone number, FAX number, E-mail address, etc.) of the client who requested delivery of the delivery item D. FIG. The 'delivery status information' is information specifying the current delivery stage of the delivery D (for example, ``within the XX distribution center'', ``transporting from the XX distribution center to the XX distribution center'', and ``delivery status information''. being delivered to destination”, etc.). 'Deposited home delivery box ID' is information of the home delivery box ID of the home delivery box when the delivery item D is deposited in the home delivery box. The 'deposit date and time' is information on the date and time when the delivery item D was deposited in the home delivery box B. 'Receiving method information' is information on the receiving method (delivery box receipt, distribution center receipt, designated convenience store receipt, redelivery receipt, redelivery date and time, etc.) when the receiving method is specified by the recipient Q of the delivery D. ). The 'delivery terminal ID' is the terminal ID information of the terminal device (the mobile terminal device 3 or the depository terminal device 4) that performed the delivery processing when the delivery D was delivered to the recipient Q. In the 'delivery information', when the delivery of the delivery item D is completed, the delivery completion time, the ID information of the delivery person P who delivered the item, and the like are recorded.

The "position history table" is a table for managing position information of the delivery item D at each time. The "location history table" has fields of 'location history ID', 'reception management ID', 'date and time', and 'delivery location information'. The 'date and time' is the measurement date and time of the trajectory/altitude coordinates of the delivery D specified by the reception management ID, and the 'delivery position information' is the latitude/altitude coordinates of the delivery D. The latitude/altitude coordinates are absolute coordinates measured by a positioning system such as GNSS.

The “delivery vehicle terminal history table” is a table for managing the history of the handling of the delivery item D by each cargo room terminal device 2 . The "delivery vehicle terminal history table" has fields of 'delivery vehicle terminal history ID', 'reception management ID', 'cargo compartment terminal ID', 'loading date and time', 'unloading date and time', and 'valid flag'. . The 'luggage compartment terminal ID' is luggage compartment terminal ID information that is ID information of the luggage compartment terminal device 2 disposed in the luggage compartment of the delivery vehicle S. The 'loading date and time' is the date and time when the delivery item D specified by the reception management ID was loaded into the cargo compartment of the delivery vehicle S. The date and time of unloading. 'Validity flag' is flag information indicating the validity of each record. After a certain period of time (for example, 10 minutes) has passed since the cargo was unloaded from the cargo compartment of the delivery vehicle S, the item is set to "invalid". When the 'valid flag' of a certain record in the 'delivery vehicle terminal history table' is 'valid', the delivery vehicle S corresponding to the 'delivery vehicle terminal history ID' of the record is the record 'reception management ID'. It can be determined that the delivery item D corresponding to is in possession (possession state).

The “portable terminal history table” is a table for managing the history of handling of deliveries D by the delivery person P possessing each portable terminal device 3 . The "portable terminal history table" has fields of 'portable terminal history ID', 'reception management ID', 'portable terminal ID', 'responsible start date/time', 'responsible end date/time', and 'effective flag'. 'Mobile terminal ID' is a unique ID assigned to each mobile terminal device 3 . 'Start date and time in charge' is the date and time when the delivery person P possessing the mobile terminal device 3 specified by the mobile terminal ID started taking charge of the delivery item D specified by the reception management ID, and 'End date and time in charge' is the date and time. This is the date and time when the delivery person P finished taking charge of the delivery item D. 'Validity flag' is flag information indicating the validity of each record, and is set to 'valid' when the record is created, and to 'invalid' when the delivery person P finishes handling the delivery item D. When the 'valid flag' of a certain record in the 'portable terminal history table' is 'valid state', the delivery person P who owns the mobile terminal device 3 corresponding to the 'mobile terminal history ID' of the record It can be determined that the person is in possession of the delivery item D corresponding to the 'reception management ID' (possession state).

The “luggage room terminal table” is a table for identifying and managing each luggage room terminal device 2 . The "luggage compartment terminal table" has fields for 'luggage compartment terminal ID', 'luggage compartment terminal name', and 'delivery vehicle ID'. The 'luggage room terminal name' is an arbitrary name (for example, a serial number) assigned to the luggage room terminal device 2 specified by the luggage room terminal ID, and the 'delivery vehicle ID' is the name of the luggage room terminal device 2. This is the delivery vehicle ID information of the installed delivery vehicle S.

A “delivery vehicle table” is a table for managing information about each delivery vehicle S. FIG. The "delivery vehicle table" has fields of 'delivery vehicle ID', 'delivery vehicle name', and 'delivery vehicle type'. 'Delivery vehicle name' is an arbitrary name assigned to the delivery vehicle S specified by the delivery vehicle ID (for example, driver abbreviation, license plate number, etc.), and 'Delivery vehicle type' is the type of the delivery vehicle S. (vehicle type, etc.) information. Since the luggage compartment terminal device 2 and the delivery vehicle S correspond to one another, the luggage compartment terminal ID and the delivery vehicle ID correspond to each other.

The “mobile terminal table” is a table for identifying and managing each mobile terminal device 3 . The "portable terminal table" has fields of 'portable terminal ID', 'portable terminal name', and 'portable terminal address'. 'Mobile terminal name' is an arbitrary name (for example, serial number) assigned to the mobile terminal device 3 specified by the mobile terminal ID, and 'mobile terminal address' is when the mobile terminal device 3 is connected to the communication line. address information (telephone number, network address, etc.).

The “depository terminal table” is a table for identifying and managing each depository terminal device 4 . The "depository terminal table" has fields of 'depository terminal ID', 'depository terminal name', and 'depository terminal type'. The 'depository terminal name' is an arbitrary name (for example, a serial number) assigned to the depository terminal device 4 specified by the depository terminal ID, and the 'depository terminal type' is the name of the depository terminal device 4. This is information on the type (model, etc.) of the device.

The "absence contact form table" is a table for managing information related to issued absence contact forms. The "absence contact form table" has fields of 'absence contact form ID', 'reception management ID', 'portable terminal ID', and 'issuance date and time'. The 'reception management ID' is the reception management ID of the delivery D for which the absence contact form A specified by the absence contact form ID was issued, and the 'mobile terminal ID' is the mobile terminal device 3 that issued the absence contact form A. The mobile terminal ID and 'issue date' are information on the date and time when the absence contact form A was issued.

The “delivery box table” is a table for managing information about each delivery box B. FIG. The “delivery box table” has fields of “delivery box ID”, “delivery box name”, “delivery box location information”, and “contact information”. The 'delivery box name' is the name of the delivery box B specified by the delivery box ID (eg, serial number), and the 'delivery box location information' is information about the location of the delivery box B (eg, address, deposit location name, etc.), and 'contact information' is information relating to the contact information of the manager who manages the delivery box B. FIG.

The “delivery person table” is a table for identifying and managing each delivery person P involved in the delivery work of the item D to be delivered. The "deliveryman table" has fields of 'deliveryman ID', 'deliveryman name', 'deliveryman affiliation information', and 'deliveryman contact information'. 'Deliveryman name' is the name of the deliveryman P identified by the deliveryman ID, 'Deliveryman affiliation information' is information about the affiliation of the deliveryman P (affiliated company name, department name, etc.), 'Deliveryman contact The destination information' is information (telephone number, etc.) relating to the contact information of the delivery person P. FIG.

The “portable terminal use history table” is a table for managing history information indicating which delivery person P used each portable terminal device 3 and in which time zone. The "mobile terminal usage history table" has fields of 'mobile terminal usage history ID', 'mobile terminal ID', 'deliverer ID', 'lending date and time', 'return date and time', and 'effective flag'. 'Lending date and time' indicates the date and time when the mobile terminal device 3 specified by the mobile terminal ID was lent to the delivery person P specified by the delivery member ID. is the date and time when the was returned. The 'valid flag' is flag information indicating the validity of each record, and is set to 'valid' when the record is created, and to 'invalid' when the delivery person P returns the mobile terminal device 3. FIG. When the 'valid flag' of a certain record in the 'portable terminal usage history table' is 'valid', the delivery person P corresponding to the 'deliverer ID' of the record corresponds to the record 'portable terminal ID'. It can be determined that the user is in possession of the mobile terminal device 3 (possession state).

The "registered member table" is a table containing information such as the contact information of a person (recipient Q) registered as a member for receiving various additional services related to the delivery business. The "registered member table" has fields of 'member ID information', 'member name information', 'member address information', 'contact information', 'notification setting information', and 'delivery designation information when absent'. . 'Member name information' is the name of the member specified by the member ID information, 'member address information' is the member's address, 'contact information' is the member's contact information (telephone number, etc.), and 'notification settings'. Information' is setting information as to whether or not to send an approach report or absence notification to the member, and 'delivery destination specification information when absent' is the delivery destination to which delivery D is delivered when the member is absent at the time of delivery. (for example, a designated delivery box, a designated delivery center, etc.).

Each of the delivery item ID, delivery vehicle terminal ID, mobile terminal ID, depository terminal ID, delivery vehicle ID, delivery person ID, absence contact ID, and home delivery box ID is derived from the ID number itself and the ID type (delivery item ID, delivery vehicle terminal ID, mobile terminal ID, depository terminal ID, delivery vehicle ID, delivery person ID, absence contact ID, delivery box ID). , “(type number) (serial number)”. Here, (type number) is a number for identifying the ID type, and (serial number) is a series of unique and equal integers assigned for individual identification within each type. be.

(2) Operation of Delivery Tracking Management System The operation of the delivery tracking management system of this embodiment configured as described above will be described below.

(2.1) Delivery tracking operation during delivery of delivery D FIG. 5 is a flow chart showing the delivery management database updating process during delivery of delivery D. This delivery management database update process is performed when the delivery D is loaded in the luggage compartment of the delivery vehicle S and is being transported, or when the delivery person P updates the delivery D at the collection and delivery center, the delivery destination H, the depository F, or the like. It is a process that is performed while carrying.

First, in step S<b>1 , the server device 1 transmits a response request signal to the luggage compartment terminal device 2 and the mobile terminal device 3 via the communication line 10 . Here, the timing at which the server apparatus 1 transmits the response request signal may be such that the signal is transmitted periodically at regular time intervals, or may be transmitted irregularly as necessary.

In step S101, when the mobile terminal device 3 receives a response request signal as a reading operation of the delivery person P or from the server device 1, in step S102, the mobile terminal-equipped RF sensor 80 of the mobile terminal device 3 sends a search request. Transmits a signal wirelessly. Here, the "search request signal" means a radio signal for requesting the RF tag to respond. The RF tag (delivery tag 5, delivery vehicle tag 6, delivery person tag 9, etc.) that has received the search request signal returns the information it has recorded to the mobile terminal device 3, and the mobile terminal of the mobile terminal device 3 Attached RF sensor 80 receives it. Next, in step S103, the mobile terminal location information acquisition unit 81 of the mobile terminal device 3 acquires location information (longitude/latitude/altitude information) of the mobile terminal device 3 by a positioning system such as GNSS. Then, in step S104, the mobile terminal transmitting/receiving unit 82 of the mobile terminal device 3 receives the information read by the RF sensor 80 attached to the mobile terminal (the ID returned from the delivery item tag 5, the delivery vehicle tag 6, the delivery person tag 9, etc.). information), the location information acquired by the mobile terminal location information acquisition unit 81 , and the mobile terminal ID information of the mobile terminal device 3 are returned to the server device 1 via the communication line 10 .

In this case, the transmission of the "search request signal" and the reception of the update information can be performed by using the network line of this system. It is also possible by band wireless communication. In particular, since the delivery tag 5 is a hybrid type RFID tag, when reading information on a plurality of deliveries D in the luggage compartment, wireless communication in the UHF band of 860 to 960 MHz is performed, and it can be used in parks, public roads, etc. When the information needs to be updated, it is performed by wireless communication in the 13.56 MHz HF band, which is used in public transport facilities and the like, and enables wireless communication by holding a terminal over a very short distance.

The reason why such a method should be adopted is the Radio Law, which prohibits communication in public environments such as parks and public roads without prior permission. The use of the UHF band 860-960 MHz for unlicensed radio communications is not permitted. Therefore, only for wireless communication within one's own business office, within the facility of a specific customer, or within the closed cargo space of the delivery vehicle S, the 860 to 960 MHz frequency that allows wireless communication from several meters to several tens of meters The UHF band enables information to be exchanged. Therefore, even in the case of wireless communication in a limited luggage compartment space, it is preferable to provide a means that enables communication only when the luggage compartment door is closed in order to prevent radio leakage to the outside of the luggage compartment. . In that case, it is possible to provide means for detecting the opening and closing of the luggage compartment door, prohibit wireless communication when the luggage compartment door is "open", and enable wireless communication only when the luggage compartment door is "closed". good. For that purpose, it is possible to configure so that the information update program is started when the luggage compartment door is "closed". Also, although not shown, it is possible to provide wireless communication shielding means such as a thick curtain inside the luggage compartment door in order to shield the emission of radio waves to the outside even when the luggage compartment door is opened.

If the (x, y, z) coordinates are known as the positional information of the delivery item D in the luggage compartment, it is possible to know where the target delivery item is placed in the luggage compartment divided into a matrix.

Here, as a response to the search request signal, the mobile terminal-equipped RF sensor 80 of the mobile terminal device 3 receives a response from the delivery person tag 9 (cases of FIGS. 1(a) to 1(d), etc.), (cases of FIGS. 1(b), 1(c), and 1(d)) and a response from the delivery vehicle tag 6 (case of FIG. 1(a)). Therefore, in step S104, the information returned from each mobile terminal device 3 to the server device 1 is a set of ( mobile terminal ID, position information, {delivery ID}, {delivery item ID}, {delivery vehicle ID}). becomes. Here, "{...}" represents a set. If there is no response to each type of RF tag (deliverer tag 9, delivery item tag 5, delivery vehicle tag 6), the ID set of that type of RF tag becomes an empty set.

On the other hand, if information can be updated in a closed space such as a cargo room, it is performed by UHF wireless communication in the 860-960 MHz band. The target RF tag in that case must be a hybrid RFID tag. In step S201, when the luggage compartment terminal device 2 receives a response request signal from the server device 1, in step S202, the luggage compartment terminal equipped RF sensor 70 of the luggage compartment terminal device 2 receives a UHF radio wave of 860 to 960 MHz. A search request signal is wirelessly transmitted. The RF tag (hybrid type RFID tag 5, etc.) that has received the search request signal returns the information recorded by itself to the luggage compartment terminal device 2 using UHF radio waves of 860 to 960 MHz. The luggage compartment terminal equipped RF sensor 70 receives it. Next, in step S203, the luggage room terminal location information acquisition unit 71 of the luggage room terminal device 2 acquires location information (longitude/latitude/altitude information) of the luggage room terminal device 2 by a positioning system such as GNSS. do. Then, in step S204, the luggage compartment terminal transmitting/receiving unit 72 of the luggage compartment terminal device 2 receives the information read by the RF sensor 70 with the luggage compartment terminal (the ID information returned from the hybrid RFID tag 5 or the like), the luggage compartment terminal The position information acquired by the position information acquisition unit 71 and the cargo room terminal ID information of the cargo room terminal device 2 are returned to the server device 1 via the communication line 10 .

Here, in step S204, the information returned from each luggage compartment terminal device 2 to the server device 1 is a set of (luggage compartment terminal ID, position information, {delivery item ID}). Here, "{delivery item ID}" represents a set of delivery item IDs of the delivery tag 5 attached to each delivery item D in the luggage compartment of the delivery vehicle S read by the RF sensor 70 with luggage compartment terminal. . If there is no delivery item D in the cargo room, the collection is empty.

In step S2, the server device 1 receives response information returned by the portable terminal device 3 and the luggage compartment terminal device 2 in response to the response request signal. Here, possible cases are the case where there is no response at all, the case where response information is received from one terminal device (the cargo room terminal device 2 or the mobile terminal device 3), and the case where a plurality of terminal devices (the cargo room terminal device 2 or received response information from the mobile terminal device 3).

Next, in step S<b>3 , the server device 1 determines whether or not the received response information includes response information from the luggage compartment terminal device 2 . This determination is made by checking each piece of ID information in the response information and checking whether or not there is an ID number in which the (type number) part is the type number of the luggage compartment terminal ID. If the response information from the cargo room terminal device 2 is not included, the process proceeds to step S5, which will be described later.

On the other hand, if the response information from the cargo room terminal device 2 is included, in step S4, the delivery vehicle information update unit 31 of the server device 1 updates the delivery management database based on the response information from each cargo room terminal device 2. 20 are updated as necessary. Specifically, it is as shown in FIG. The response information from each luggage compartment terminal device 2 is a set of (luggage compartment terminal ID, position information, {delivery item ID}). The delivery vehicle information update unit 31 extracts all records whose 'loading room terminal ID' field in the 'delivery vehicle terminal history table' matches the loading room terminal ID included in the response information (S301). Then, for each delivery ID (ID _i ) in the set {delivery ID} included in the response information (S302), each extracted record (hereinafter referred to as "extracted record") corresponds to the 'reception management ID'. It is determined whether or not the delivery item ID (ID _i ) is included in a set of delivery item IDs (associated with the "reception management table") (S303), and if the delivery item ID (ID _i ) is included If not, a new record is added to the "delivery vehicle terminal history table", and the delivery item ID (reception management ID corresponding to ID _i and the cargo room terminal ID are registered in the new record, and the 'loading date and time ' is the reception time of the response information, and the 'valid flag' is set to 'valid' (S304).Next, for each extracted record (including the new record added in step S304) (S306), It is determined whether or not the delivery ID corresponding to the reception management ID' is included in the set {delivery ID} included in the response information (S307). The 'delivery vehicle terminal history table' is updated with 'unloading time' as the time of reception of the response information (S308).Next, when the 'valid flag' of the extracted record is 'valid' S309), a new record is added to the "location history table", and the 'receipt management ID' of the extracted record, the time when the response information was received, and the delivery item location information combined with the response information are added to the new record. The latitude/altitude coordinates are registered (S310), thereby updating the information of the deliveries D loaded in the cargo compartment of the delivery vehicle S specified by the cargo compartment terminal ID, and also updating the current status of the deliveries D. Location information is updated.

Next, in step S5, the server device 1 determines whether the received response information includes response information from the mobile terminal device 3 or not. This determination is made by checking each piece of ID information in the response information and checking whether or not there is an ID number in which the (type number) part is the type number of the portable terminal ID. If the response information from the mobile terminal device 3 is not included, the server device 1 terminates the current series of processing. On the other hand, if the response information from the server device 1 is included, the process proceeds to the next step S6. Here, the response information from each mobile terminal device 3 is (mobile terminal ID, position information, {deliverer ID}, {delivery item ID}, {delivery vehicle ID})
is a set of

Next, in step S6, the server device 1 determines whether or not the response information from the mobile terminal device 3 includes the delivery person ID. If the delivery person ID is not included, the process proceeds to step S8, which will be described later. On the other hand, if the delivery person ID is included, in step S7, based on the response information from the mobile terminal device 3, the delivery person information updating unit 32 updates the "portable terminal usage history table" in the delivery person management database 20a. update as needed. Specifically, it is as shown in FIG. First, the delivery person information updating unit 32 updates a valid record (the 'valid flag' is set to 'valid') in the 'mobile terminal usage history table' in which the 'mobile terminal ID' field matches the mobile terminal ID included in the response information. records) are all extracted (S321). If no valid record is extracted (S322), a new record is added to the "mobile terminal usage history table", and the mobile terminal ID and delivery person ID in the response information are registered in the new record. The date and time' is set to the reception time of the response information, and the 'valid flag' is set to 'valid' (S323). On the other hand, if a valid record is extracted (S322), the delivery person information updating unit 32 determines whether or not the delivery person ID of the extracted valid record matches the delivery person ID in the response information (S324). , if they do not match, the 'return date and time' of the extracted valid record is set as the reception time of the response information, and then the 'valid flag' of the valid record is invalidated (S325), and the "portable terminal usage history table" , register the mobile terminal ID and delivery person ID in the response information in the new record, set the 'lending date and time' as the time when the response information was received, and the 'valid flag' as 'valid'. (S323). As a result, the ID of the delivery person P who currently possesses the mobile terminal device 3 specified by the mobile terminal ID in the response information is associated with the mobile terminal ID in the "mobile terminal usage history table".

Next, in step S8, the server device 1 determines whether or not the response information from the mobile terminal device 3 includes the delivery item ID. If the delivery item ID is not included, the process proceeds to step S10, which will be described later. On the other hand, if the delivery item ID is included, in step S9, the delivery person information updating unit 32 updates the "portable terminal history table" in the delivery item management database 20 and Update the "location history table" as necessary. Specifically, it is as shown in FIG. First, the delivery person information updating unit 32 refers to the “reception management table” to acquire the reception management ID corresponding to the delivery item ID included in the response information (S331). , the 'reception management ID' field extracts all valid records (records whose 'validity flag' is 'valid') matching the acquired reception management ID (S332). If no valid record is extracted (S333), a new record is added to the "mobile terminal history table", and the acquired reception management ID and mobile terminal ID in the response information are registered in the new record. The start date and time in charge' is set to the reception time of the response information, and the 'valid flag' is set to 'valid' (S336). On the other hand, if a valid record is extracted (S333), the delivery person information updating unit 32 determines whether or not the mobile terminal ID of the extracted valid record matches the mobile terminal ID in the response information (S334). If they do not match, the 'responsible end date and time' of the extracted valid record is set as the response information reception time, and then the 'valid flag' of the valid record is invalidated (S335). , register the acquired reception management ID and mobile terminal ID in the response information in the new record, 'responsible start date and time' is the time when the response information was received, and 'valid flag' is "valid ” (S336). Next, using the reception management ID corresponding to the delivery item ID included in the response information and the reception time of the response information as search keys, the "position history table" is searched, and the 'reception management ID' field and the 'date and time' field are A record that matches the reception management ID and the reception time of the response information is searched (S338). Then, if there is no record that matches both (S339), a new record is added to the "location history table", and the reception management ID, the reception time of the response information, and the response information are added to the new record. The latitude/altitude coordinates of the included delivery item location information are registered (S340). As a result, in the "mobile terminal history table", the mobile terminal device 3 specified by the mobile terminal ID in the response information is associated with the delivery item ID of the delivery item D that is currently being delivered. Current location information is updated.

Next, in step S10, the server device 1 determines whether or not the response information from the mobile terminal device 3 includes the delivery vehicle ID. If the delivery vehicle ID is not included, the series of delivery management database update processing is terminated. On the other hand, if the delivery vehicle ID is included, first, in step S11, the delivery person information updating unit 32 retrieves the "loading room terminal table" and acquires the loading room terminal ID corresponding to the delivery vehicle ID. After that, search the "delivery vehicle terminal history table", extract all valid records (records whose 'valid flag' is 'valid') corresponding to the cargo room terminal ID, and manage reception in each extracted record Acquire an ID (hereinafter referred to as a "shipment delivery reception management ID"). Then, in steps S12 to S14, the delivery person information update unit 32 updates the delivery item management database 20 based on the response information from the mobile terminal device 3 for the received reception management ID of each cargo delivery item acquired. The "portable terminal history table" and "location history table" are updated as necessary. Specifically, the updating process in step S13 is the same as the process in FIG. 8 described above (step S331 is omitted in this case). As a result, in the "portable terminal history table", the portable terminal device 3 identified by the portable terminal ID in the response information is placed in the parcel compartment of the delivery vehicle S currently in use identified by the delivery vehicle ID. It is associated with the delivery item ID of item D.

If the response information includes response information from a plurality of mobile terminal devices 3, the processing of steps S5 to S14 is individually executed for each of the response information from the mobile terminal devices 3. be.

By the operation described above, the history of the position of each delivery D at each time is recorded in the "position history table" of the delivery management database 20, and the position of each delivery D at each time is tracked. becomes possible. In addition, the history of the mobile terminal device 3 possessed by the delivery person P who was in charge of handling each delivery item D at each point in time is recorded in the "mobile terminal history table" of the delivery item management database 20. , the usage history of the delivery person P who used each mobile terminal device 3 at each point in time is recorded in the "mobile terminal usage history table" of the delivery person management database 20a. It is possible to trace and investigate which delivery person P handled the delivery D after the fact.

Here, the luggage compartment terminal device 2 and the mobile terminal device 3 perform sensing of surrounding RF tags in response to a response request from the server device 1 and return response information (S101 to S104 in FIG. 5, S201 to S204) has been exemplified, but the luggage compartment terminal device 2 and the mobile terminal device 3 may periodically perform RF tag sensing at regular intervals and return response information regardless of the response request. can also In addition, since the cargo room terminal device 2 and the mobile terminal device 3 are provided with position information acquisition units (the cargo room terminal position information acquisition unit 71 and the mobile terminal position information acquisition unit 81), the luggage room terminal device 2 and the mobile terminal device 3, when the position detected by the position information acquisition unit has moved by a certain distance or more from the position where the previous sensing was performed, the RF tag may be sensed and the response information may be returned. can.

(2.2) Processing operation for notification of approaching delivery item Next, when the delivery item D approaches the delivery destination H, a process (delivery object approach notification processing) will be described. This approach report is sent only to registered members who are eligible to receive various additional services related to the delivery business.

FIG. 9 is a flow chart showing delivery item approaching notification processing. First, in step S401, the server device 1 receives the response information (same as the response information received in step S2 of FIG. 5) from the cargo room terminal device 2 or the mobile terminal device 3. FIG. Here, the response information returned from each luggage compartment terminal device 2 to the server device 1 is a set of (luggage compartment terminal ID, position information, {delivery item ID}). The response information from each mobile terminal device 3 is a set of (mobile terminal ID, position information, {deliverer ID}, {delivery item ID}, {delivery vehicle ID}). Here, by receiving the response information, the delivery management database updating process described with reference to FIG. 5 is executed in advance.

Next, in step S402, the related delivery search unit 40 retrieves the mobile terminal ID or luggage compartment terminal included in the response information from the "mobile terminal history table" or "delivery vehicle terminal history table" of the delivery management database 20. Valid records corresponding to the ID (records whose 'valid flag' is 'valid') are extracted, 'reception management ID' of each extracted valid record is extracted, and a list of extracted reception management IDs (hereinafter referred to as (referred to as the "Relevant Delivery List"). Then, the related delivery search unit 40 refers to the “reception management table” of the delivery management database 20, and among the deliveries D specified by each reception management ID in the related delivery list, the 'delivery destination location information' is within a predetermined distance from the position information contained in the response information. Create a list (hereinafter referred to as "approaching delivery list"). Here, if the list of approaching deliveries is empty (S403), the approaching delivery notice processing is terminated and the process returns to step S401. On the other hand, if the approaching delivery list is not empty, the process proceeds to the next step S404.

Next, in step S404, the related delivery item search unit 40 refers to the "reception management table" of the delivery item management database 20 and the "registered member table" of the member management database 21, and retrieves each reception management ID of the approaching delivery item list. , a list (hereinafter referred to as a "contact information list") of ('recipient contact information', 'recipient member ID information', and 'notification setting information') corresponding to the reception management ID is created. Here, the 'notification setting information' refers to the 'registered member table' only when the recipient Q of the delivery destination H is a registered member (that is, when the member ID is set in the 'recipient member ID information'). is set as Each element consisting of a set of ('recipient contact information', 'recipient member ID information', and 'notification setting information') registered in the contact information list is hereinafter referred to as 'contact information'.

Next, in steps S405 to S409, for each contact information registered in the contact information list,
(S406) The related delivery item search unit 40 determines whether or not a member ID is set in the 'recipient member ID information' of the contact information,
(S407) If the member ID is set, determine whether or not the 'notification setting information' of the contact information is set to 'transmit proximity notification' (approach notification service is enabled),
(S408) If the approach notification service is enabled, the delivery D approaches the e-mail address or SNS account included in the 'recipient contact information' of the contact information via the communication line 10. send an approach report to notify
Execute the process. Here, the wording of "proximity report" is automatically created according to a predetermined format.

Through the above operations, when the delivery D approaches the delivery destination H within a certain distance, an approach notification is automatically sent to the contact address of the recipient Q of the registered member who has registered in advance to receive the approach notification service. and the recipient Q can recognize that the delivery D will arrive soon.

Here, an example is shown in which the approach notification is sent only to registered members who have pre-registered to receive the approach notification service. Also, it can be configured to transmit to all members regardless of whether they are registered members or not.

(2.3) Delivery processing operation at the delivery destination Next, when the delivery D arrives at the delivery destination H, when the delivery D is delivered to the recipient Q at the delivery destination H (Fig. 1(b)) ) (delivery destination delivery completion registration processing) will be described.

FIG. 10 is a flow chart showing the delivery destination delivery completion registration process. First, in step S421, the delivery person P at the delivery destination H brings the touch panel display 88 of the mobile terminal device 3 close to each delivery item D, and inputs a "delivery completion confirmation instruction" through wireless communication in the 13.56 MHz HF band. do. For example, a dedicated application program is executed in the mobile terminal device 3, a delivery completion confirmation button is displayed on the touch panel display 88 on the execution screen of the application program, and the delivery person P presses the delivery completion confirmation button. It can be executed by tapping.

Next, in step S422, when a "delivery completion confirmation instruction" is input to the mobile terminal device 3, the delivery completion processing unit 83 of the mobile terminal device 3 causes the RF sensor 80 attached to the mobile terminal to sense nearby RF tags. and receive the response information. At this time, since the delivery person P has the delivery item D, the sensing of this RF tag normally detects the response information from the hybrid RFID tag 5 of the delivery item D and the delivery business hours. Response information should be received from the deliveryman tag 9 that is always carried inside (see FIG. 1(b)). Next, in step S<b>423 , the delivery completion processing section 83 acquires the current location information of the mobile terminal device 3 using the mobile terminal location information acquisition section 81 .

Next, in step S424, the delivery completion processing unit 83 determines whether or not the response information of the RF tag was successfully received in step S422. That is, it is determined whether response information including the ID number of the hybrid RFID tag 5 and response information including the ID number of the delivery person tag 9 have been received. Here, as described above, each ID number has a structure such as "(type number) (serial number)", and the (type number) part of the received ID number is the delivery item ID and delivery person ID. By judging whether or not it is the type number, it is possible to judge whether or not the reception was successful. If it is determined that the delivery has not been received normally, the delivery completion processing unit 83 outputs a reading error display and an error occurrence sound from the touch panel display 88 and the speaker 89 in step S425 to indicate a reading error. The occurrence is notified to the delivery person P, and the delivery destination delivery completion registration process is terminated. On the other hand, if it is determined in step S424 that the reception was successful, the process proceeds to the next step S426.

Next, in step S426, the delivery completion processing unit 83 transmits delivery completion information to the server device 1 via the communication line 10. FIG. Here, "delivery completion information" includes the delivery completion confirmation instruction input information, the delivery item ID of delivery item D and the delivery person ID of delivery person P received in step S422, and the delivery person ID of delivery person P acquired in step S423. This information includes the current location information of the mobile terminal device 3 .

Next, in step S441, when the server device 1 receives the delivery completion information transmitted from the mobile terminal device 3, in step S442, the delivery completion registration unit 33 of the server device 1 registers the delivery information included in the delivery completion information. Based on the item ID, the 'receipt management table' of the delivery item management database 20 is searched, and the 'delivery destination location information' corresponding to the delivery item ID is obtained. Then, in step S443, the delivery completion registration unit 33 compares the acquired 'delivery destination location information' with the location information included in the received delivery completion information, and determines whether or not the two match. Here, if it is determined that the two do not match, in step S444, the delivery completion registration unit 33 sends the "location Send nonconforming error information. On the other hand, if it is determined that both are compatible, in step S445, the delivered registration unit 33 checks the record corresponding to the delivery item ID in the "receipt management table" of the delivery item management database 20. Register the ID of the delivery person included in the received delivery completion information and the reception time of the delivery completion information in the 'delivery information' field, change the 'delivery status information' field to 'delivered', and change the 'receipt management table ” is updated. In addition, the delivered registration unit 33 searches the “delivery vehicle terminal history table” and the “portable terminal history table” based on the reception management ID corresponding to the delivery item ID, and searches for the record corresponding to the reception management ID. Disable all valid flags'. Then, in step S446, the delivery completion registering unit 33 transmits a "completion acceptance notification" via the communication line 10 to the portable terminal device 3 that transmitted the delivery completion information.

Next, in step S427, when the mobile terminal device 3 receives the "location mismatch error information" or "completion accepted information" transmitted from the server device 1, in step S428, the delivery completion processing unit of the mobile terminal device 3 83 determines whether the received information is "location mismatch error information". Here, if it is determined to be "location mismatch error information", in step S429, the delivery completion processing unit 83 outputs a position mismatch error display and an error generation sound from the touch panel display 88 and the speaker 89 to indicate the position mismatch error. is notified to the delivery person P, and the delivery destination delivery completion registration process is terminated. On the other hand, if it is determined in step S429 that it is not the "location mismatch error information", in step S430, the delivery completion processing unit 83 outputs a reception completion display and reception completion sound from the touch panel display 88 and the speaker 89. The delivery person P is notified that the delivery completion registration process has been normally accepted, and the delivery destination delivery completion registration process is terminated.

Due to the above operation, when the delivery person P delivers the delivery item D to the wrong delivery destination, the delivery person P is informed of the position mismatch error by the position mismatch error display and the error sound. can be prevented from occurring. In addition, in the "reception management table" of the delivery management database 20 of the server device 1, the delivery time and the ID information of the delivery person P who performed the delivery are recorded as 'delivery completion information'. It becomes possible to confirm when and by whom the item D was delivered.

(2.4) Absence contact form registration processing operation Next, when the delivery person P delivers the delivery item D to the delivery destination H, the absence contact form is performed when the recipient Q is absent at the delivery destination H. Registration processing (FIG. 1(c)) will be described.

FIG. 11 is a flow chart showing the absence contact form registration process. First, in step S451, the delivery person P at the delivery destination H inputs an "absence contact form issuance instruction" from the touch panel display 88 of the portable terminal device 3. FIG. For example, a dedicated application program is executed in the mobile terminal device 3, an absence contact form issue button is displayed on the touch panel display 88 on the execution screen of the application program, and the delivery person P issues the absence contact form. It can be executed by tapping a button.

Next, in step S 452 , when an “absence contact form issuance instruction” is input to the mobile terminal device 3 , the absence contact form retention processing unit 84 of the mobile terminal device 3 sends the server device 1 via the communication line 10 . Send a request for issuance of an absence contact form to the In step S481, the server device 1 receives the request for issuance of the absence message from the mobile terminal device 3. A new record is created in the contact form table", a new absence contact form ID is created, and the created absence contact form ID is sent to the mobile phone that sent the absence contact form issue request via the communication line 10. The absence contact slip ID is transmitted to the terminal device 3 . In step S453, when the mobile terminal device 3 receives the absence contact form ID transmitted from the server device 1, in step S454, the absence contact form retention processing unit 84 of the mobile terminal device 3 causes the touch panel display 88 to notify the absence. Display that the vote ID has been received. Then, by the RF sensor 80 with mobile terminal, the delivery person P holds up the mobile terminal device 3 and writes the absence contact form ID in the absence contact form tag 7 of the absence contact form A. FIG. As a result, the absence contact form ID is recorded in the absence contact form A.

In this case, the absence contact form tag 7 of the absence contact form A is preferably a hybrid RF tag capable of wireless communication in the UHF band of 860-960 MHz and the HF band of 13.56 MHz.

Next, in step S455, the absence contact form remaining processing unit 84 performs sensing of nearby RF tags by the RF sensor 80 with mobile terminal, and receives response information. At this time, since the delivery person P has the delivery item D and the absence contact form A, if the sensing of this RF tag is normal, the response information from the hybrid RFID tag 5 of the delivery item D, the hybrid RFID The response information from the absence contact tag tag 7 of the tag's absence contact form A and the response information from the delivery person tag 9 that the delivery person P always carries during the delivery business hours should be received (FIG. 1). (c)). Next, in step S456, the absence contact form remaining processing unit 84 acquires the current location information of the mobile terminal device 3 using the mobile terminal location information acquisition unit 81. FIG.

Next, in step S457, the absence contact form remaining processing unit 84 determines whether or not the response information of the RF tag was successfully received in step S455. That is, whether the response information including the ID number of the hybrid RFID tag 5, the response information including the ID number of the hybrid RFID tag absence contact tag 7, and the response information including the ID number of the deliveryman tag 9 have been received. determine whether or not Here, as described above, each ID number has a structure such as "(type number) (serial number)", and the (type number) part of the received ID number is the delivery item ID and the absence contact ID. , and the type number of the delivery person ID, it is possible to determine whether or not the delivery was normally received. Here, if it is determined that normal reception is not possible, in step S458, the absence contact form leaving processing unit 84 outputs a reading error display and an error occurrence sound from the touch panel display 88 and the speaker 89, thereby reading The delivery member P is notified of the occurrence of the error, and the absence contact form registration process is terminated. On the other hand, if it is determined in step S457 that the reception was successful, the process proceeds to the next step S459.

Next, in step S 459 , the absence contact form remaining processing unit 84 transmits the absence contact form remaining information to the server device 1 via the communication line 10 . Here, the "absence contact form remaining information" includes, in addition to the absence contact form issuance information, the ID of the delivery item D received in step S455, the absence contact form ID of the absence contact form A, the This information includes the delivery person ID, the mobile terminal ID of the mobile terminal device 3, and the current location information of the mobile terminal device 3 acquired in step S456.

Next, in step S483, when the server device 1 receives the absence contact form remaining information transmitted from the mobile terminal device 3, in step S484, the absence contact form information registration unit 34 of the server device 1 registers the absence contact form Based on the delivery item ID included in the remaining information, the 'receipt management table' of the delivery item management database 20 is searched to obtain the 'delivery destination location information' corresponding to the delivery item ID. Then, in step S485, the absence contact form information registration unit 34 collates the acquired 'delivery destination position information' with the position information included in the received absence contact form remaining information, and determines whether or not they match. do. Here, if it is determined that the two do not match, in step S486, the absence contact form information registration unit 34 sends the communication line 10 Send "location mismatch error information" via On the other hand, if it is determined that both are compatible, in step S487, the absence contact form information registration unit 34 refers to the "receipt management table" in the delivery management database 20 to match the delivery ID with the delivery ID. Acquire the corresponding reception management ID, search the record corresponding to the absence contact form ID included in the absence contact form remaining information from the "absence contact form table" in the delivery management database 20, and Register the acquired reception management ID in the 'reception management ID' field, register the mobile terminal ID included in the information on the absence contact form in the 'mobile terminal ID' field of the record, and register the 'issue date and time' of the record. In the 'field, register the reception time of the information on the absence contact form, and update the "absence contact form table". Then, in step S488, after executing the processing for transmitting the absence notification at the time of delivery, which will be described later, in step S489, the absence contact form information registration unit 34 communicates A "response of receipt of the absence contact form" is transmitted via the line 10. - 特許庁This "absence contact form reception completion response" is a notification signal notifying that the issuance of the absence contact form has been accepted by the server apparatus 1 side. When the time delivery destination designation information (information on the designated delivery destination when the recipient Q is absent) is obtained, the absent delivery destination designation information is also included in the absent contact form acceptance response.

Next, in step S460, when the mobile terminal device 3 receives the "location mismatch error information" or the "absence contact form acceptance response" transmitted from the server device 1, in step S461, the mobile terminal device 3 The vote remaining processing unit 84 determines whether or not the received information is "location mismatch error information". Here, if it is determined to be "position mismatch error information", in step S462, the absence contact form leaving processing unit 84 outputs a position mismatch error display and an error generation sound from the touch panel display 88 and the speaker 89, thereby The delivery person P is notified of the occurrence of the nonconformity error, and the absence contact form registration process is terminated. On the other hand, if it is determined in step S429 that it is not the "position mismatch error information", in step S463, the absence contact form remaining processing unit 84 outputs an absence contact form received indication and reception completion sound from the touch panel display 88 and the speaker 89. By outputting it, the delivery person P is notified that the absence contact form registration process has been normally accepted, and the absence contact form registration process is terminated. Here, if the "absence contact form acceptance completion response" contains information specifying the delivery address during absence, the absence contact form retention processing unit 84 causes the touch panel display 88 to display the specified delivery address during absence. It also displays information about the designated delivery address specified in the information.

Due to the above operation, when the delivery person P is about to issue the absence contact form A to the wrong delivery address, the location error is notified to the delivery person P by the position error display and the error sound. Therefore, erroneous issuance of the absence contact form A can be prevented. Further, in the "absence contact form table" in the delivery item management database 20 of the server device 1, the issue time of the absence contact form A and the mobile terminal ID information of the mobile terminal device 3 possessed by the delivery person P who issued it are stored. Since it is recorded, it is possible to confirm when and by which delivery person P the absence contact form A was issued after the fact. Note that the correspondence between the mobile terminal ID of the mobile terminal device 3 at the issuing time of the absence contact form A and the delivery member ID of the delivery member P who possessed the mobile terminal device 3 is the "mobile This can be done by referring to the terminal usage history table.

Finally, the processing for sending a notice of absence at delivery in step S488 will be described. This absence notification transmission process at the time of delivery is a process for notifying the recipient Q that the absence contact form A has been left when the delivery person P issues the absence contact form A at the delivery destination H. FIG. 12 is a flow chart showing processing for sending a notice of absence upon delivery.

First, in step S501, the absence contact information search unit 50 of the server device 1 searches the "reception management table" of the delivery management database 20 based on the delivery ID included in the absence contact form remaining information. Acquire 'recipient name', 'recipient contact information' and 'recipient member ID information' corresponding to the delivery item ID. Furthermore, if a member ID is registered in the 'recipient member ID information', the absence contact information search unit 50 searches the "registered member table" of the member management database 21 based on the member ID. , the 'notification setting information' and the 'delivery destination designation information during absence' corresponding to the member ID are obtained.

Next, in step S502, the absent delivery notice transmitting unit 51 checks whether or not the member ID is registered in the 'recipient member ID information' acquired in S501. determine whether the registered member is eligible to receive various additional services related to the Here, if it is determined that the member is not a registered member, the absence notification transmission processing at delivery ends. On the other hand, if the member is determined to be a registered member, then in step S503, the absent delivery notification transmitting unit 51 determines whether the 'notification setting information' acquired in S501 is set to transmit an absent notification report. If it is set to transmit an absence notice report, the delivery absence notice sending unit 51 sends the e-mail address or A notice of absence at delivery for notifying that the absence contact form A has been issued at the delivery destination H is transmitted to the SNS account. Here, the text of the "Notice of Absence at Delivery" is automatically created according to a predetermined format.

(2.5) Receipt Designation Selection Processing Operation Next, recipient Q who received the above-mentioned absence contact form A or recipient Q who received the above-mentioned "notice of absence at delivery" selects the method of receiving delivery D. Receipt designation selection processing executed when designation is made will be described. FIG. 13 is a flow chart showing the receipt designation selection process. In this receipt designation selection process, the recipient Q uses the recipient terminal device 11 (smartphone, etc.) to access the URL (uniform resource locator) displayed on the absence contact form A or the URL described in the text of the delivery absence notice. It begins by accessing via communication line 10 . It is assumed that this URL is the URL of the receiving method selection homepage that is open to the public in the server device 1 so that it can be accessed from the Internet.

In addition to the above-described method of starting the receipt designation selection processing of the receipt designation selection processing operation by accessing the Internet, the absence contact form A may be configured with a hybrid RFID tag so that the recipient Q can be the recipient. The terminal device 11 (smartphone, etc.) reads the data of the absence contact form A by wirelessly communicating with radio waves in the HF band of 13.5 MHz, and selects the receipt designation via the specific URL recorded in the absence contact form A. Processing can also be performed.

In step S511, when the receiving method selection homepage of the server device 1 is accessed from the recipient terminal device 11 via the communication line 10, in step S512, the receiving method selection homepage processing unit 52 of the server device 1 Information on the receiving method selection homepage including selection input fields for selecting redelivery, its time zone, and delivery box receipt as the receiving method is transmitted to the accessed recipient terminal device 11 .

FIG. 14 shows an example of the receiving method selection homepage. In FIG. 14, the receipt method selection homepage includes a slip number input field 101, a receipt method selection field 102, a redelivery time period selection field 103, a charge display field 104, a collection and delivery center display field 105, a home delivery box display field 106, and a transmission A button 107 is provided. The slip number input field 101 is a field for entering the slip number described in the absence contact form A (the (serial number) part of the absence contact form ID is used). The slip number input field 101 may be any delivery item identification ID as long as it can identify the delivery item D. FIG. When the receipt method selection home page is accessed from the URL link described in the notice of absence at delivery, the receipt method selection home page processing unit 52 enters the slip number of the absence contact slip A in the slip number input field 101. shall be entered automatically. The receiving method selection field 102 is a field for the recipient Q to input the selection of the receiving method. The recipient Q selects a receiving method by clicking (or tapping) a selection button in the receiving method selection field 102 . Here, as a receiving method, it is set so that it can be selected from three of "receiving at collection and delivery center", "receiving at home delivery box", and "requesting redelivery".

The selection in the receiving method selection field 102 is limited to receiving at other locations as long as the safety of delivery can be ensured, for example, receiving at a nearby convenience store that does not have a delivery box, or receiving at a specific address nearby. It is also possible to select to receive the The redelivery time zone selection column 103 is a column for selecting a redelivery time zone when "request for redelivery" is selected as the receiving method. The recipient Q selects a redelivery time period by clicking (or tapping) a selection button in the redelivery time period selection field 103 . The charge display column 104 is a column for displaying the charge required for the receiving method selected by the recipient Q. FIG. By displaying the fee in the fee display field 104, the recipient Q is guided to select a method with a low fee according to necessity. As a result, the labor burden on the delivery person P can be reduced.

A collection-and-delivery center display field 105 is a field for displaying the name of the collection-and-delivery center where the delivery D is delivered when the recipient Q selects "receive at the collection-and-delivery center" as the receiving method. The name of this collection and delivery center is based on the 'delivery destination location information' of the delivery destination H registered in the 'reception management table' of the delivery management database 20, and the receiving method selection homepage processing unit 52 automatically selects the collection and delivery center. Select to view. However, if the recipient Q is a registered member and a specific collection and delivery center is registered in the "registered member table" of the member management database 21 as the 'delivery destination designation information during absence' of the recipient Q, The receiving method selection home page processing unit 52 selects and displays the collection and delivery center registered in the 'delivery destination designation information during absence'.

The home delivery box display field 106 displays the name of the home delivery box where the delivery D is delivered and the depository (computer) where the delivery box is installed when the recipient Q selects "Receive in a home delivery box" as the receiving method. This is a field in which the name of a store, such as a science store, is displayed. The name of the home delivery box, etc. is automatically determined by the receiving method selection homepage processing unit 52 based on the 'delivery destination location information' of the delivery destination H registered in the 'reception management table' of the delivery management database 20. and depository to select and display. However, when the recipient Q is a registered member and a specific home delivery box and depository are registered in the "registered member table" of the member management database 21 as the 'delivery destination designation information during absence' of the recipient Q. 3, the receiving method selection home page processing unit 52 selects and displays the home delivery box and depository registered in the 'delivery destination designation information during absence'.

In step S513, recipient Q selects a receiving method on the receiving method selection homepage and clicks (or taps) the send button 107. In step S515, the receiving method selection homepage processing unit 52 displays the slip number input field. Based on the slip number entered in 101 (the (serial number) portion of the absence slip ID), the "absence slip table" in the delivery management database 20 is searched, and there is an absence slip ID corresponding to the slip number. Check whether or not If there is no corresponding absence contact form ID, the receipt method selection homepage processing unit 52 displays on the receipt method selection homepage that the slip number is invalid, and returns to step S512. If there is a corresponding absence contact form ID in step S515, in step S516, the receiving method selection homepage processing unit 52 refers to the "absence contact form table" of the delivery management database 20, and corresponds to the absence contact form ID. After obtaining the reception management ID, in step S517, the "reception management table" of the delivery management database 20 is searched, the record corresponding to the reception management ID is extracted, and the 'receiving method information' field of the extracted record is extracted. , the information on the receiving method selected by the recipient Q is registered, and the "receipt management table" is updated. Next, in step S518, receiving method notification registration unit 53 searches the “portable terminal history table” of delivery management database 20, extracts a record corresponding to the reception management ID, and registers the mobile terminal ID of the extracted record. After obtaining, information on the receiving method selected by the recipient Q is transmitted to the mobile terminal device 3 specified by the mobile terminal ID.

Through the above operation, the information on the receiving method selected by the recipient Q is registered in the delivery management database 20 and immediately transmitted to the mobile terminal device 3. to P.

(2.6) Deposit registration processing operation Next, according to FIG. 15, when the recipient Q is absent at the delivery destination H, the delivery person P deposits the delivery D in the delivery box B of the depository F. The deposit registration process (FIG. 1(d)) will be described. Here, the depository F is a facility that manages the home delivery box B, such as a store such as a convenience store, a luggage management room in a condominium or an apartment, or a luggage management room in a station. FIG. 15 is a flowchart showing deposit registration processing. As a premise, it is assumed that the delivery person P operates the portable terminal device 3 in front of (or near) the home delivery box B while carrying the delivery item D, the portable terminal device 3 and the delivery man tag 9 .

Here, the system configuration diagram shown in FIG. It is also possible to deposit a plurality of deliveries D in one home delivery box B in one depository F by attaching a type RFID tag to each delivery D. In this case, as shown in FIG. 22, a terminal device 95 in the home delivery box is placed on the ceiling or the like in the home delivery box B in the same manner as in the environment inside the delivery vehicle S. The terminal device 95 in the home delivery box is an RF tag reader installed in the home delivery box, and can read information recorded on a plurality of deposited delivery tags 5 in the UHF band.

First, in step S531, the delivery person P at the depository F inputs a "deposit registration instruction" from the touch panel display 88 of the portable terminal device 3. FIG. For example, a dedicated application program is executed in the mobile terminal device 3, a deposit registration button is displayed on the touch panel display 88 on the execution screen of the application program, and the delivery person P taps the deposit registration button. It can be executed by

Next, in step S532, the deposit procedure processing unit 87 performs sensing of nearby RF tags using the mobile terminal-equipped RF sensor 80, and receives response information. At this time, the delivery person P is in front of the delivery box B and is carrying the delivery item D. Therefore, sensing of the hybrid RFID tag enables information to be sent and received by wireless communication in the HF band. If normal, the response information from the hybrid RFID tag 5 of the delivery item D, the response information from the delivery box tag 8 of the delivery box B, and the delivery person tag 9 that the delivery person P always carries during delivery business hours. should be received (see FIG. 1(d)).

Next, in step S533, the deposit procedure processing unit 87 determines whether or not the response information of the RF tag was successfully received in step S532. That is, it is determined whether response information including the ID number of the hybrid RFID tag 5, response information including the ID number of the delivery box tag 8, and response information including the ID number of the delivery person tag 9 have been received. Here, as described above, each ID number has a structure such as "(type number) (serial number)", and the (type number) part of the received ID number is the delivery item ID, delivery box ID, And if it is determined whether or not it is the type number of the delivery person ID, it is possible to determine whether or not it was received normally. Here, if it is determined that normal reception has not been performed, the deposit procedure processing unit 87 outputs a reading error display and an error occurrence sound from the touch panel display 88 and the speaker 89 in step S534 to indicate a reading error. The occurrence is reported to the delivery person P, and the deposit registration process is terminated. On the other hand, if it is determined in step S533 that the reception was successful, the process proceeds to the next step S535.

Next, in step S<b>535 , the deposit procedure processing unit 87 transmits deposit registration information to the server device 1 via the communication line 10 . Here, the "deposit registration information" includes, in addition to the deposit registration instruction information, the delivery item ID of the delivery item D received in step S532, the delivery box ID of the delivery box B, the delivery person ID of the delivery person P, and the This information includes the mobile terminal ID of the mobile terminal device 3 .

Next, in step S551, the server device 1 receives the deposit registration information transmitted from the mobile terminal device 3. In step S552, the delivery box deposit registration unit 36 of the server device 1 receives the deposit registration information included in the deposit registration information. Based on the delivery item ID, the "receipt management table" of the delivery item management database 20 is searched to acquire the record corresponding to the delivery item ID. In addition, the home delivery box deposit registration unit 36 searches the "delivery box table" of the delivery management database 20 and checks whether or not the home delivery box ID included in the deposit registration information is registered in the "delivery box table". do. Then, in step S553, it is determined whether or not a record corresponding to the delivery item ID has been extracted and the home delivery box ID has been registered in the "delivery box table". Here, if the record is not extracted (that is, if the delivery item ID is invalid) or if the delivery box ID is not registered in the "delivery box table", in step S554, the delivery box The deposit registration unit 36 transmits "unregistered error information" via the communication line 10 to the mobile terminal device 3 that transmitted the deposit registration information.

On the other hand, if a record is extracted, in step S555, the home delivery box deposit registration unit 36 stores the delivery box ID included in the deposit registration information in the 'Deposit delivery box ID' field of the record in the ``reception management table''. , register the date and time when the deposit registration information was received in the 'Deposit date and time' field, change the 'Delivery status information' field to 'Delivery box completed', and then update the 'Reception management table'. . In addition, the home delivery box deposit registration unit 36 acquires the reception management ID of the extracted record, invalidates the 'valid flag' of the valid record corresponding to the reception management ID in the 'portable terminal history table', and sets the 'responsible end date and time'. ' is set to the date and time when the deposit registration information was received, and the "portable terminal history table" is updated. In addition, the home delivery box deposit registration unit 36 invalidates the 'valid flag' of the valid record corresponding to the reception management ID in the 'delivery vehicle terminal history table' and replaces the 'delivery date and time' with the date and time when the deposit registration information was received. , and update the “delivery vehicle terminal history table”. Then, in step S556, the home delivery box deposit registration unit 36 transmits a "notice of acceptance of deposit" via the communication line 10 to the portable terminal device 3 that transmitted the deposit registration information. Also, if a member ID is registered in the 'recipient member ID information' field of the extracted record, the home delivery box deposit registration unit 36 registers the "registered member table" of the member management database 21 in step S557. If the 'notification setting information' and 'contact information' corresponding to the member ID are acquired, and the 'notification setting information' is set to receive a delivery box deposit notification, the 'contact A 'notice of deposit', which notifies that the delivery item D has been placed in the delivery box B, is sent to the e-mail address or SNS account set in the 'destination information'. This "deposit notification" includes information on the location (address) and name of the depository F that manages the home delivery box B in which the delivery item D is deposited.

Next, in step S536, when the mobile terminal device 3 receives the "unregistered error information" or the "notification of acceptance of deposit" transmitted from the server device 1, in step S537, the deposit procedure processing unit of the mobile terminal device 3 87 determines whether or not the received information is "unregistered error information". Here, if it is determined to be "unregistered error information", in step S538, the deposit procedure processing unit 87 outputs an unregistered error display and an error generation sound from the touch panel display 88 and the speaker 89, thereby reducing the unregistered error information. is reported to the delivery person P, and the deposit registration process is terminated. On the other hand, if it is determined in step S537 that the information is not "unregistered error information", in step S539, the deposit procedure processing unit 87 outputs a deposit registration acceptance indication and an acceptance completion sound from the touch panel display 88 and the speaker 89. , the delivery person P is notified that the deposit registration process has been accepted normally, and the deposit registration process is terminated.

By the operation described above, when the delivery person P deposits the delivery item D in the delivery box B, the delivery item ID of the delivery item D, the delivery box ID of the delivery box B, and the date and time of deposit are stored in the delivery item management database. 20, the 'valid flag' of the cargo room terminal device 2 and the portable terminal device 3 registered corresponding to the consigned delivery item D is invalidated, and the cargo room terminal device 2 Then, the possession state of the delivery item D of the portable terminal device 3 is released. Also, to the registered member, a "notice of deposit" is sent to the registered member's e-mail address or SNS account, notifying that the delivery D has been placed in the delivery box B. .

(2.7) Delivery processing operation at the depository The depository delivery process in which the depository staff T delivers the delivery D to the recipient Q will be described. Here, the depository staff T is, for example, a store clerk of a store such as a convenience store, a manager of a baggage management room in a condominium or an apartment, a staff member of a baggage management room in a station, or the like. FIG. 16 is a flow chart showing the depository delivery process. As a premise, the depository staff T is in possession of the depository terminal device 4 located at the depository F and the absence contact form tag 7 affixed to the absence contact form A brought by the recipient Q. It is assumed that the depository terminal device 4 is operated in front of (or in the vicinity of) .

First, in step S571, the depository T at the depository F inputs a "delivery completion instruction" from the touch panel display 93 of the terminal device 4 of the depository. For example, a dedicated application program is executed in the terminal device 4 of the depository, a delivery completion button is displayed on the touch panel display 93 on the execution screen of the application program, and the depositary T taps the delivery completion button. It can be executed by

Next, in step S572, the delivery completion processing unit 92 of the depository terminal device 4 senses nearby RF tags with the RF sensor 90 attached to the depository terminal, and receives response information. At this time, since the depositary T is in front of the delivery box B and is carrying the absence contact form A, the sensing of this RF tag detects that the absence contact form tag 7 of the absence contact form A will be sent from the absence contact form tag 7 if normal. The response information, the response information from the delivery box tag 8 of the delivery box B, and the response information from the hybrid RFID tag 5 attached to the delivery item D stored in the delivery box B should be received ( See FIG. 1(e)).

Next, in step S573, the delivery completion processing unit 92 determines whether or not the response information of the RF tag was successfully received in step S572. That is, it is determined whether response information including the ID number of the hybrid RFID tag 5, response information including the ID number of the delivery box tag 8, and response information including the ID number of the absence contact tag tag 7 have been received. . Here, as described above, each ID number has a structure like "(type number) (serial number)", and the (type number) part of the received ID number is the delivery item ID, delivery box ID, And if it is determined whether or not it is the type number of the absence contact form ID, it is possible to determine whether or not it was received normally. Here, if it is determined that the data has not been received normally, in step S574, the delivery completion processing unit 92 outputs a reading error display and an error occurrence sound from the touch panel display 93 and the speaker 94 to indicate a reading error. The occurrence is notified to the depository staff T, and the depository delivery processing is terminated. On the other hand, if it is determined in step S573 that the reception was successful, the process proceeds to the next step S575.

Next, in step S<b>575 , the delivery completion processing unit 92 transmits delivery completion information to the server device 1 via the communication line 10 . Here, the "delivery completion information" means, in addition to the delivery completion instruction information, the delivery item ID of the delivery item D received in step S572, the delivery box ID of the delivery box B, the absence contact form ID of the absence contact form A. , and the depository terminal ID of the depository terminal device 4 .

Next, in step S591, when the server device 1 receives the delivery completion information transmitted from the depository terminal device 4, in step S592, the delivery completion registration unit 37 of the server device 1 receives the delivery completion information included in the delivery completion information. Based on the delivery item ID, the "reception management table" of the delivery item management database 20 is searched, the record corresponding to the delivery item ID is obtained, and the reception management ID of the record is obtained. In addition, the delivery completion registration unit 37 searches the "delivery box table" of the delivery management database 20, and checks whether or not the delivery completion information includes the delivery completion information registered in the "delivery box table". . In addition, the delivery completion registering unit 37 searches the “absence contact form table” of the delivery management database 20, finds that the absence contact form ID included in the delivery completion information is registered in the “absence contact form table”, and It is checked whether or not the 'reception management ID' corresponding to the absence contact form ID matches the reception management ID corresponding to the delivery item ID. Then, in step S593, the record corresponding to the delivery item ID is extracted, the home delivery box ID is registered in the "delivery box table", and the absence contact form ID is the "absence contact form table". and the reception management ID corresponding to the absence contact form ID matches the reception management ID corresponding to the delivery item ID. Here, if the record is not extracted (that is, if the delivery ID is invalid), or if the delivery box ID is not registered in the "delivery box table", or if the absence contact ID is If it is not registered in the "absence contact form table", or if the reception management ID corresponding to the absence contact form ID does not match the reception management ID corresponding to the delivery item ID, in step S594 , the delivery completion registering unit 37 transmits "illegal ID error information" via the communication line 10 to the depository terminal device 4 that has transmitted the delivery completion information.

On the other hand, when the record is extracted, in step S595, the delivery completion registration unit 37 stores the depository information included in the received delivery completion information in the 'delivery completion information' field of the record in the 'reception management table'. The terminal ID and the reception time of the delivery completion information are registered, the 'delivery status information' field is changed to 'delivered', and the 'receipt management table' is updated. Then, in step S596, the delivery completion registration unit 37 transmits a "completion acceptance notification" via the communication line 10 to the depository terminal device 4 that has transmitted the delivery completion information.

Next, in step S576, when the mobile terminal device 3 receives the "ID error information" or the "completion acceptance notification" transmitted from the server device 1, in step S577, the delivery completion processing of the depository terminal device 4 is performed. The unit 92 determines whether or not the received information is "illegal ID error information". Here, if it is determined to be "illegal ID error information", in step S578, the delivery completion processing unit 92 outputs an unregistered error display and an error generation sound from the touch panel display 93 and the speaker 94 to indicate an illegal ID error. is notified to the depository staff T, and the depository delivery process is terminated. On the other hand, if it is determined in step S577 that the information is not the "illegal ID error information", in step S579, the delivery completion processing unit 92 outputs a delivery completion acceptance indication and acceptance completion sound from the touch panel display 93 and the speaker 94. , the depository staff T is notified that the delivery completion registration has been normally accepted, and the depository delivery process is terminated.

The operation described above prevents the depositary T from handing over the delivery item D to the wrong recipient Q when the absence contact form A brought by the recipient Q is incorrect. In addition, when the delivery item D is correctly delivered to the recipient Q, the "receipt management table" of the delivery item management database 20 stores the time of delivery and the depository of the depository F that performed the delivery. Since the ID information of the terminal device 4 is recorded as 'delivery completion information', it is possible to confirm when and at which depository F the delivery item D was delivered after the fact.

(2.8) Delivery processing operation at redelivery destination , redelivery of the delivery item D is performed. In this case, the delivery item D is handed over to the recipient Q at the delivery destination H when redelivery is performed. The delivery processing in this case is the same processing as the delivery destination delivery completion registration processing described in (2.3).

(2.9) Delivery Browsing Processing Finally, referring to FIG. 17, the recipient Q or the manager of the delivery management office C examines the current location and delivery status of a specific delivery for delivery location browsing processing. explain. FIG. 17 is a flow chart showing the processing for viewing the location of the delivery item.

First, in step S601, the recipient terminal device 11 (smartphone, personal computer, tablet terminal, etc.) possessed by the recipient Q or the management office terminal device 1a sends a delivery search request for the delivery D to the server device 1. , and the server device 1 receives the delivery search request. Here, the "delivery search request" is a request signal requesting a search for the location and delivery status of a specific delivery D (hereinafter referred to as "specified delivery"), and the slip number ("( It is assumed that the (serial number) portion of the delivery ID, which has a structure such as "type number) (serial number)", is included.

Next, in step S602, the delivery information retrieval unit 60 of the server device 1 adds a (type number) to the slip number included in the received delivery retrieval request to create a delivery ID, and generates the delivery ID. , the 'receipt management table' of the delivery management database 20 is searched to acquire the 'reception management ID' and 'delivery status information' corresponding to the delivery ID. Next, in step S603, based on the acquired reception management ID, the "position history table" of the delivery management database 20 is searched, and ('date and time', 'delivery position information') corresponding to the reception management ID is retrieved. Create a list (hereinafter referred to as “delivery location history list”).

Next, in step S604, the delivery position display unit 62 of the server device 1 sorts the delivery position history list created in step S603 by 'date and time', and the item with the latest date and time in the delivery position history list is delivered. Object position information is acquired, and map data around the delivery object position information is created. Here, the map data may be independently prepared map data. You can also use services provided on the Internet by Google Maps (registered trademark) such as "Google Maps JavaScript API" (JavaScript: registered trademark) that allows you to customize and display Google Maps (registered trademark). Furthermore, the delivery position display unit 62 inserts the position history of the designated delivery and the current position of the designated delivery on the map data based on the delivery position history list, and displays the current delivery position of the designated delivery. Insert state information. Finally, in step S605, the delivery item position display unit 62 transmits the created map data to the terminal device that transmitted the delivery item search request.

18(a) and 18(b) show an example of map data created by the delivery position display unit 62. FIG. In FIG. 18, the black dots (movement history marks) displayed on the map represent the movement history of the specified deliveries. Also, the truck symbol or package symbol (current location mark) displayed on the map represents the current location of the designated delivery item. Also, the characters displayed around the current location mark represent the current delivery status information of the specified delivery item.

In this way, the current location and delivery status of the delivery item D can be confirmed on the map from the recipient terminal device 11 and the management office terminal device 1a. It is possible to easily grasp the state.

In the first embodiment, the case where the depositary T is permanently stationed at the depository F in which the delivery box B is installed has been described. case) will be described. This is the case, for example, when delivery box B is installed at the entrance of a condominium or apartment and the manager is not stationed, or when delivery box B at the station is installed in the coin locker room and the manager is not stationed. Such cases can be considered. It should be noted that the delivery tracking management system of this embodiment is the same as that of the first embodiment except for the peripheral portion of the home delivery box B. FIG. However, in this case, one parcel D corresponds to one home delivery box B. This is because if a plurality of deliveries are deposited in one home delivery box B, the security of delivery is compromised. Even in this case, take safety measures such as sounding a loud warning sound when trying to take out a different delivery D, or physically locking each delivery. As a result, it is possible to deposit a plurality of deliveries D in one home delivery box B as well.

A specific example will be described with reference to FIG. FIG. 19 is a diagram showing the configuration of the peripheral portion of the delivery box B in the delivery tracking management system of the second embodiment. In FIG. 19, the same parts as those in FIG. 1 of the first embodiment are assigned the same reference numerals, and the description thereof is omitted. In the home delivery box B of this embodiment, the box door 12a of the home delivery box B is provided with an electronic lock 12 for locking the box door 12a. In addition, a home delivery box terminal device 13 is provided which opens and closes the electronic lock 12 and also has an RF tag reader function. This home delivery box terminal device 13 incorporates an RF sensor with a home delivery box. The home delivery box terminal device 13 may be installed anywhere within the depository F. As shown in FIG. 19, a numeric keypad is provided on the front panel of the delivery box terminal device 13, and the recipient Q can directly enter the invoice number using the numeric keypad of the delivery box terminal device 13. It is In addition, the front panel of the home delivery box terminal device 13 is provided with display lamps for displaying the locked state/unlocked state/error state/operation mode. The operation mode display lamp indicates the type of operation mode with lighting colors such as green for normal, yellow for RF tag reading error, and red for incorrect ID error. 19, one electronic lock 12 corresponds to one home delivery box terminal device 13 for convenience of explanation. A plurality of electronic locks 12 correspond, and the home delivery box terminal device 13 is configured to manage locking of the box electronic locks 12 of the plurality of home delivery boxes B. FIG.

FIG. 20 shows the structure of the delivery management database 20 of the second embodiment. Compared with FIG. 4 of the first embodiment, the addition of a "delivery box terminal table" and the addition of a 'delivery box terminal ID' field to the "delivery box table" are different. The "delivery box terminal table" is a table for identifying and managing each home delivery box terminal device 13. The "delivery box terminal table" contains 'delivery box terminal ID', 'delivery box terminal name', 'terminal location information'. ' has each field. 'Delivery box terminal name' is an arbitrary name (for example, serial number) assigned to the delivery box terminal device 13 specified by the delivery box terminal ID, and 'terminal location information' is the name of the delivery box terminal device 13. It is information about the location (for example, the address, the name of the depository F, etc.). In the 'delivery box terminal ID' field of the 'delivery box table', the delivery box terminal ID of the delivery box terminal device 13 that operates the box electronic lock 12 of each delivery box B is registered.

FIG. 21 is a flowchart showing the unmanned depository delivery process, which is the delivery process of the delivery item D at the unmanned depository.

First, in steps S611 and S612, the delivery box terminal device 13 receives the absence contact form A (hybrid type RFID tag) held near the delivery box terminal device 13 by the recipient Q, and the absence contact form of the absence contact form A Wait until the tag 7 is detected by communication in the HF band (13.56 MHz). When the absence contact form A brought by the recipient Q is held near the delivery box terminal device 13, the RF tag reader built into the delivery box terminal device 13 reads the absence contact form ID of the absence contact form tag 7. to step S613. Here, in order to prevent erroneous detection, it is preferable that the detection distance of the absence contact form tag 7 is about several centimeters. In other words, information is exchanged by wireless communication in the HF band (13.56 MHz).

Next, in step S613, the home delivery box terminal device 13 determines whether or not the response information of the RF tag was successfully received in step S611. That is, it is determined whether or not the response information including the ID number of the absence contact form tag 7 has been received. Here, as described above, each ID number has a structure such as "(type number) (serial number)", and the (type number) part of the received ID number is the type number of the absence contact ID. By determining whether or not, it is possible to determine whether or not the reception was successful. Here, if it is determined that reception has not been performed normally, in step S614, the delivery box terminal device 13 outputs an error occurrence sound from the built-in speaker and illuminates an error status display lamp to indicate a reading error. is notified to the recipient Q, and the process returns to step S611. On the other hand, if it is determined in step S613 that the reception was successful, the process proceeds to the next step S615.

Next, in step S 615 , the home delivery box terminal device 13 transmits delivery request information to the server device 1 via the communication line 10 . Here, the "delivery request information" is information including the delivery request identification information, the absence contact form ID of the absence contact form A received in step S611, and the delivery box terminal ID of the delivery box terminal device 13. be.

Next, in step S631, when the server device 1 receives the delivery request information transmitted from the delivery box terminal device 13, in step S632, the delivery completion registration unit 37 of the server device 1 receives the delivery request information included in the delivery request information. Based on the absence contact form ID, the "absence contact form table" of the delivery management database 20 is searched to acquire the reception management ID corresponding to the absence contact form ID. Then, based on the reception management ID, the delivery completion registration unit 37 searches the “reception management table” of the delivery management database 20, acquires the record corresponding to the reception management ID, and obtains the “deposit Get the home delivery box ID registered in the home delivery box ID' field. Furthermore, the delivery completion registration unit 37 searches the “delivery box table” based on the delivery box ID, and acquires the delivery box terminal ID corresponding to the delivery box ID. Next, in step S633, the delivery completion registration unit 37 determines that the absence contact form ID included in the delivery request information is registered in the "absence contact form table" and that the absence contact form ID corresponds to the "receipt management table". A determination is made as to whether or not a home delivery box ID is registered and the home delivery box terminal ID corresponding to the home delivery box ID matches the home delivery box terminal ID included in the delivery request information. Here, if the determination condition in step S633 is not satisfied, in step S634, the delivery completion registration unit 37 sends the "ID Incorrect error information” is sent. On the other hand, if the determination condition in step S633 is satisfied, in step S635, the delivery completion registration unit 37 stores the received delivery request information in the 'delivery completion information' field of the acquisition record in the 'reception management table'. The included home delivery box terminal ID and the reception time of the delivery request information are registered, the 'delivery status information' field is changed to 'delivered', and the 'receipt management table' is updated. Then, in step S636, the delivery completion registration unit 37 transmits a "completion reception completion notification" via the communication line 10 to the home delivery box terminal device 13 that has transmitted the delivery request information. Here, the "completion acceptance notification" includes the home delivery box ID acquired in step S632.

Next, in step S616, when the home delivery box terminal device 13 receives the "illegal ID error information" or "completion acceptance notification" transmitted from the server device 1, in step S617, the home delivery box terminal device 13 receives It is determined whether or not the received information is "illegal ID error information". Here, if it is determined to be "illegal ID error information", in step S618, the delivery box terminal device 13 turns on the 'error' lamp of the display lamps on the front panel, and turns on the 'mode' lamp to indicate an illegal ID error. By outputting an error occurrence sound from the built-in speaker, the addressee Q is informed of the occurrence of an ID invalid error, and the process returns to step S611. On the other hand, if it is determined in step S617 that the information is not the "illegal ID error information", in step S619, the home delivery box terminal device 13 selects the home delivery box B to be unlocked based on the home delivery box ID included in the completion reception notification. , the box door 12a of the selected home delivery box B is unlocked, and the process returns to step S611.

By the operation described above, if the absence contact form A brought by the recipient Q is fraudulent, the home delivery box B is not unlocked and the fraudulent delivery of the delivery D is prevented. In addition, when the delivery item D is correctly delivered to the recipient Q, the "reception management table" of the delivery item management database 20 stores the time of delivery and the delivery box terminal of the depository F where the delivery was made. Since the ID information of the device 13 is recorded as 'delivery completion information', it is possible to confirm when and at which depository F the delivery D was delivered after the fact.

1 Server device 1a Management office terminal device 2 Luggage room terminal device 3 Mobile terminal device 4 Depository terminal device 5 Hybrid type RFID tag 6 Delivery vehicle tag 7 Absence contact tag tag 8 Delivery box tag 9 Delivery person tag 10 Communication line 11 Recipient Terminal device 12 Electronic lock 12a Box door 13 Delivery box terminal device 20 Delivery management database 20a Delivery person management database 21 Member management database 22 HP information storage unit 23 Communication interface 24 Delivery management database update unit 25 Approaching report processing unit 26 When absent Processing unit 27 Delivery status communication unit 30 Delivery item registration unit 31 Delivery vehicle information update unit 32 Delivery person information update unit 33 Delivery completed registration unit 34 Absence contact form information registration unit 36 Home delivery box deposit registration unit 37 Delivery completed registration unit 40 Related deliveries Object search unit 41 Proximity report transmission unit 50 Absence contact information search unit 51 Delivery absence notification transmission unit 52 Receipt method selection homepage processing unit 53 Receipt method notification registration unit 60 Delivery information search unit 62 Delivery item position display unit 70 Package RF sensor with room terminal 71 Luggage room terminal position information acquisition unit 72 Luggage room terminal transmitter/receiver 80 RF sensor with mobile terminal 81 Mobile terminal position information acquisition unit 82 Receipt method notification unit 87 Deposit procedure processing unit 88 Touch panel display 89 Speaker 90 RF sensor with depository terminal 91 Depository terminal transmission/reception unit 92 Delivery completion processing unit 93 Touch panel display 94 Speaker 101 Slip number input field 102 Receipt method selection field 103 Redelivery time zone selection field 104 Commission display field 105 Collection and delivery center display field 106 Home delivery box display field 107 Send button

Claims (8)

A server device for managing information on a plurality of deliveries is provided at a delivery management office, and a delivery RF tag for recording delivery ID information and delivery delivery information is attached to each of the plurality of deliveries. a delivery vehicle RF tag recording delivery vehicle ID information of each delivery vehicle is disposed in each driver's cab of each of the plurality of delivery vehicles for delivering the plurality of deliveries; A delivery tracking management system in which a luggage compartment terminal device is arranged in each luggage compartment of a delivery vehicle, and a mobile terminal device carried by each delivery member is provided,
The delivery RF tags attached to the plurality of deliveries are hybrid RFIDs capable of reading delivery ID information through wireless communication in the UHF band of 860 MHz to 960 MHz and the HF band of 13.56 MHz. is a tag and
The luggage compartment terminal device in the luggage compartment reads the delivery items recorded on the hybrid RFID tags of the plurality of delivery items in the luggage compartment of the delivery vehicle by wireless communication in the UHF band of 860 MHz to 960 MHz . The ID information is read, and information including the delivery item ID information, the cargo room terminal ID information of the cargo room terminal device, and the position information of the cargo room terminal device is transmitted to the server device via a communication line. configured as
By holding the portable terminal device carried by the delivery person over the delivery item, the delivery recorded on the hybrid RFID tag of each delivery item through wireless communication in the HF band of 13.56 MHz. Information (hereinafter referred to as (referred to as "portable terminal transmission information") to the server device via a communication line . The cargo room terminal ID information of the cargo room terminal device corresponds one-to-one with the delivery vehicle ID information of the delivery vehicle in which the cargo room terminal device is arranged,
2. The delivery tracking management system according to claim 1, wherein said portable terminal transmission information includes said delivery vehicle ID information. When the luggage compartment door of the delivery vehicle is closed, the delivery item ID information recorded on the hybrid RFID tag of the delivery item is read by wireless communication in the UHF band of 860 MHz to 960 MHz . 2. A delivery tracking management system according to claim 1, characterized in that: 2. A delivery tracking management system according to claim 1, further comprising means for preventing leakage of radio waves in the UHF band to the outside of the luggage compartment when the luggage compartment door of the delivery vehicle is open. A server device for managing information on a plurality of deliveries is provided at a delivery management office, and a delivery RF tag for recording delivery ID information and delivery delivery information is attached to each of the plurality of deliveries. a delivery vehicle RF tag recording delivery vehicle ID information of each delivery vehicle is disposed in each driver's cab of each of the plurality of delivery vehicles for delivering the plurality of deliveries; A delivery tracking management method using a delivery tracking management system in which a luggage compartment terminal device is arranged in each luggage compartment of a delivery vehicle, and a mobile terminal device carried by each delivery member is provided,
The delivery RF tags attached to the plurality of deliveries are hybrid RFIDs capable of reading delivery ID information through wireless communication in the UHF band of 860 MHz to 960 MHz and the HF band of 13.56 MHz. is a tag and
The luggage compartment terminal device in the luggage compartment is recorded on the hybrid RFID tags of the plurality of delivery items in the luggage compartment of the delivery vehicle by wireless communication in the UHF band of 860 MHz to 960 MHz . The server device reads delivery item ID information, and transmits information including the delivery item ID information, the cargo room terminal ID information of the cargo room terminal device, and the location information of the cargo room terminal device via a communication line. to send to
By holding the portable terminal device carried by the delivery person over the delivery item, the delivery recorded on the hybrid RFID tag of each delivery item through wireless communication in the HF band of 13.56 MHz. reading the item ID information, and transmitting information including the delivery item ID information, the mobile terminal ID information of the mobile terminal device, the location information of the mobile terminal device, and the delivery person ID information of the delivery person through a communication line; A delivery tracking management method, characterized in that the delivery is transmitted to the server device via a . When the luggage compartment door of the delivery vehicle is closed, the delivery item ID information recorded on the hybrid RFID tag of the delivery item is read by wireless communication in the UHF band of 860 MHz to 960 MHz . 6. The delivery tracking management method according to claim 5 , wherein: A server device for managing information on a plurality of deliveries is provided at a delivery management office, and a delivery RF tag for recording delivery ID information and delivery delivery information is attached to each of the plurality of deliveries. a delivery vehicle RF tag recording delivery vehicle ID information of each delivery vehicle is disposed in each driver's cab of each of the plurality of delivery vehicles for delivering the plurality of deliveries; A luggage compartment terminal device is arranged in each luggage compartment of a delivery vehicle, and a delivery tracking management method using a delivery tracking management system in which each delivery member is provided with a mobile terminal device carried is realized by a computer. A delivery tracking management program,
The delivery RF tags attached to the plurality of deliveries are hybrid RFIDs capable of reading delivery ID information through wireless communication in the UHF band of 860 MHz to 960 MHz and the HF band of 13.56 MHz. is a tag and
The luggage compartment terminal device in the luggage compartment reads the delivery items recorded on the hybrid RFID tags of the plurality of delivery items in the luggage compartment of the delivery vehicle by wireless communication in the UHF band of 860 MHz to 960 MHz . The ID information is read, and information including the delivery item ID information, the cargo room terminal ID information of the cargo room terminal device, and the location information of the cargo room terminal device is transmitted to the server device via a communication line. comprising a step adapted to
By holding the portable terminal device carried by the delivery person over the delivery item, the delivery recorded on the hybrid RFID tag of each delivery item through wireless communication in the HF band of 13.56 MHz. reading the item ID information, and transmitting information including the delivery item ID information, the mobile terminal ID information of the mobile terminal device, the location information of the mobile terminal device, and the delivery person ID information of the delivery person through a communication line; A delivery tracking management program implemented by a computer, characterized by comprising a step of transmitting to the server device via . A server device for managing information on a plurality of deliveries is provided at a delivery management office, and a delivery RF tag for recording delivery ID information and delivery delivery information is attached to each of the plurality of deliveries. a delivery vehicle RF tag recording delivery vehicle ID information of each delivery vehicle is disposed in each driver's cab of each of the plurality of delivery vehicles for delivering the plurality of deliveries; A luggage compartment terminal device is arranged in each luggage compartment of a delivery vehicle, and a delivery tracking management method using a delivery tracking management system in which each delivery member is provided with a mobile terminal device carried is realized by a computer. A medium recording a delivery tracking management program,
The delivery RF tags attached to the plurality of deliveries are hybrid RFIDs capable of reading delivery ID information through wireless communication in the UHF band of 860 MHz to 960 MHz and the HF band of 13.56 MHz. is a tag and
The luggage compartment terminal device in the luggage compartment reads the delivery items recorded on the hybrid RFID tags of the plurality of delivery items in the luggage compartment of the delivery vehicle by wireless communication in the UHF band of 860 MHz to 960 MHz . The ID information is read, and information including the delivery item ID information, the cargo room terminal ID information of the cargo room terminal device, and the location information of the cargo room terminal device is transmitted to the server device via a communication line. comprising a step adapted to
By holding the portable terminal device carried by the delivery person over the delivery item, the delivery recorded on the hybrid RFID tag of each delivery item through wireless communication in the HF band of 13.56 MHz. reading the item ID information, and transmitting information including the delivery item ID information, the mobile terminal ID information of the mobile terminal device, the location information of the mobile terminal device, and the delivery person ID information of the delivery person through a communication line; A medium recording a delivery tracking management program implemented by a computer, characterized by comprising a step of transmitting to the server device via .

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