JP2020095300A - Delivery tracking management system using hybrid-type rfid tag, delivery tracking management method using delivery tracking management system, delivery tracking management computer program realized by computer, and medium for recording delivery tracking management computer program - Google Patents

Abstract

To provide a delivery tracking management system capable of always grasping and managing a location of each of delivery and a handling delivery staff during delivering.SOLUTION: When a mobile terminal apparatus of a delivery staff is located near a delivery, the mobile terminal apparatus reads a hybrid-type RFID tag by a radio wave in an HF band, and transmits a delivery ID and a mobile terminal ID to a server apparatus. When the delivery is loaded in a cargo chamber of a delivery vehicle, the mobile terminal apparatus reads a delivery vehicle tag in a driver's cabin, and transmits a delivery vehicle ID and the mobile terminal ID to the server apparatus. When a cargo terminal apparatus in the cargo chamber of the delivery vehicle reads the hybrid-type RFID tag by a radio wave in a UHF band, and transmits the delivery ID and a cargo chamber terminal ID to the server apparatus. Thus, at each point of time during delivery of the delivery, a location of each of the delivery and a handling delivery staff can be always grasped and managed by a manager.SELECTED DRAWING: Figure 1

Description

The present invention is a delivery tracking for tracking and managing the status of a delivery to be delivered (that is, the current position of the delivery and the current delivery status) in a home delivery service such as a courier, a mail service, or a purchase at an individual store. The present invention relates to a management system, a delivery tracking management method using the delivery tracking management system, a delivery tracking management program realized by a computer, and a medium recording the delivery tracking management computer program. In particular, a delivery tracking management system to which a hybrid RFID tag is attached, a delivery tracking management method using the delivery tracking management system, a delivery tracking management computer program realized by a computer, and a delivery tracking The present invention relates to a medium recording a management computer program.

In the specification of the present application, the term “delivery business” does not limit the articles to be delivered, and delivers one or more deliveries from one or more specific depository locations to one or more specific delivery locations. It refers to the work to be done. Further, the “delivery business system” refers to a system for the entire home delivery business including the delivery tracking management system of the present invention. Further, the "handling agent" refers to a delivery person who is in charge of delivering the consigned deliverables, and is a delivery person who is in charge of the current delivery status.

In the specification of the present application, the "consignment office" is a consignment facility for collecting parcels, and stores such as a head office, a branch office, a branch office, a delivery center, etc. that specialize in delivering parcels, an airport, a pier, Includes stores, etc. located in stations, bus terminals, etc. that also perform home delivery services, and also stores in various places (supermarkets, convenience stores, individual stores, etc.), condominium management rooms, post offices, etc. It is an outsourced store of a courier service provider, a coin locker room at a station, etc., which is usually a facility attached to a store and having a courier delivery box for deposit. The function of the depository includes a personal house of a pickup destination for requesting delivery of a delivery.

In the specification of the present application, “hybrid RFID tag (Radio Frequency Identifier Tag)” means both a UHF band (860 to 960 MHz) capable of short-range communication and an HF band (13.56 MHz) capable of short-range communication. It is a hybrid type RFID tag capable of transmitting and receiving information in the radio wave band.

In the specification of the application, the “communication line” refers to a line for communication such as a telephone line, a mobile phone line, an internet line, and a LAN (Local Area Network). “Positioning system” is a system for positioning the location of a positioning target, for example, a system for positioning the current position of a home delivery using radio waves, and is a global positioning satellite system (GNSS). , GPS, GLONASS, Galileo, Quasi-Zenith Satellite (QZSS), etc.) and Local Positioning System (LPS: Local Positioning System, mobile base station radio wave, Wi-Fi radio wave positioning system) is there.

In the home delivery business, as a system for tracking and managing the whereabouts of a delivery item to be delivered, those described in Patent Documents 1 to 4 are known. In these delivery item tracking management systems, a delivery item to which an RFID tag is attached is provided. It manages delivery tracking. However, as a conventional example, a delivery tracking management system that effectively uses a hybrid RFID tag is not known.

In the delivery management system described in Patent Document 1, a client operates a UI application (User Interface application) of a mobile communication device to input delivery information such as a recipient's address, name, and contact information when receiving a delivery. And sends it to the delivery management server. Upon receiving the delivery information, the delivery management server issues a delivery number corresponding to the delivery information and transmits it to the client's mobile communication device, and stores the delivery information in association with the delivery number. Upon receiving the delivery number, the client's mobile communication device writes the delivery number in the RFID tag attached to the package. Then, the RFID tag is attached to the package, and thereafter the delivery management server manages the delivery of the package using the delivery number read from the RFID tag. Thereby, the delivery of the package is managed without using the delivery slip in which the personal information of the requester/recipient is described.

Patent Document 2 discloses a package delivery system that passes through one or more relay points and sorts and delivers packages to a delivery destination at the relay points, and has a unique identification code attached to the package. A wireless tag (RFID tag), a unique identification code reading unit that reads the unique identification code of the wireless tag, a transmitting unit that transmits the unique identification code, and a position information acquisition unit (GPS receiving device) that acquires the position information of the package. A position information transmitting means for transmitting position information, and a management device for storing the unique identification code and the position information according to the delivery status of the package, and the management device stores the delivery status information of the package in response to a request. A package delivery system including an information providing device to be provided is described. Here, the unique identification code reading means and the position information acquisition means are a driver portable terminal or a collection shop terminal.

Patent Document 3 has an RFID tag that is attached to a package and stores package identification information for identifying each package, and an RFID reading device that is installed in a vehicle that carries the package. Based on the state of a vehicle or a device used for delivery work, a RFID reader that communicates with an RFID tag, a position information acquisition unit (GPS receiving device) that acquires position information of a vehicle, and an RFID reader. There is described a package management system having an emission control unit (RFID controller) that controls emission and stop of radio waves from the. This system uses a release control unit to determine the state of a vehicle/device that has a predetermined causal relationship between the execution and non-execution of loading and unloading work (eg, opening/closing of the door of the loading platform, movement of the vehicle, (ON/OFF of the engine of the vehicle, the position of the device, etc.) is detected, and based on the detection result, emission and stop of radio waves from the RFID reading unit are controlled. That is, when loading and unloading work is performed or is highly likely to be performed, the RFID reading unit emits radio waves. On the other hand, when the loading and unloading work is not performed or is highly likely to not be performed, the emission of radio waves from the RFID reading unit is stopped. This eliminates unnecessary driving of the RFID reader.

Patent Document 4 is equipped with a delivery destination identification object (bar code, IC chip, RFID tag, etc.) that is installed or present at the delivery destination, and an extractor for extracting the delivery destination identifier associated with the delivery destination identification object. Then, the portable radio carried by the delivery person, the wireless base station that receives the delivery destination identifier from the portable radio, and the wireless base station that receives the delivery destination identifier are associated with the delivery destination identifier. Regarding the home delivery destination, a home delivery system including a home delivery management means for managing the home delivery as delivery completion is described. In this system, a delivery destination identification item (bar code sticker, etc.) is attached to the vicinity of the post of a single-family home as a delivery destination, a section of a high-rise apartment, a store in an underground mall, or the like. The delivery person carries the portable wireless device and delivers the delivery to the delivery destination. After delivering the home delivery to the delivery destination, the delivery person reads the information of the delivery destination identifying object (bar code information such as the barcode information on the barcode sticker) by the barcode reader of the portable wireless device. The information of the delivery destination identifying object includes the delivery destination identifier. The barcode information read into the portable wireless device is wirelessly transmitted from the portable wireless device to the base station of the management center, and is managed as delivery completion of the home delivery to the delivery destination.

JP, 2016-155674, A JP, 2015-3823, A JP, 2014-189361, A JP, 2008-243020, A

In the home delivery business, the improvement of services for customers is realized every day. For example, in order to respond to a customer's request such as a change in the delivery method or delivery time in a timely manner, the status of the delivery and the location (current location) from deposit (collecting) to completion of delivery should always be accurate. It is necessary to accurately grasp the status of deliveries in the entire home delivery business system from collection (deposit) to completion of delivery, including changes in delivery staff.

In this way, in managing the status of deliveries in the home delivery business, it is necessary to always grasp and manage the location of each delivery and the delivery person who is handling the current deliveries at each point in time. Delivery destinations of specific deliveries It is important to deliver the deliveries according to the wishes of customers, prevent loss of deliveries, and prevent accidents. Therefore, in the package delivery system of Patent Document 2, the driver portable terminal is provided with the RFID tag reading function and the GPS position information acquisition function, so that the location and handling delivery person at each point in time of the delivery can be determined through the driver portable terminal. It is grasped by the management device. Further, in the parcel delivery system of Patent Document 3 described above, the RFID reader and the GPS receiver installed in the delivery vehicle grasp the location of the delivered product at each point in time by the management device.

However, during delivery of a deliverable, the delivery handling personnel are not always near the deliverable. For example, in the baggage delivery system of Patent Document 2, when a delivery is placed on a delivery vehicle and is transported over a long distance, the delivery is in the luggage compartment of the delivery vehicle. The RFID tag attached to the delivery cannot be read by the driver's mobile terminal to carry. Therefore, when the delivery vehicle is moving, such as when the delivery is being transshipped during delivery, the management device cannot know the delivery staff who is handling the deliveries. There was a problem that there was a blank time zone. In addition, even if the driver of the delivery vehicle (delivery member) is replaced on the way, there is a problem that the handling delivery member has an unknown time zone. The same applies to the case where the RFID reading terminal is fixedly provided in the luggage compartment of the delivery vehicle as in the luggage management system of Patent Document 3. Further, in recent years, deliveries using a home delivery box have also been delivered. In this case as well, when the handling delivery staff deposits the delivery in the delivery box, the handling delivery staff will leave the delivery after the deposit, so there is a problem that there is a blank time zone in the management of the handling delivery staff. It was

In addition, when delivering a delivery using a delivery box, in order to track and manage each delivery, it is necessary to manage which delivery box the delivery was deposited with. In addition, when delivering a delivery in a home delivery box, it is necessary to manage the delivery so that the delivery recipient can certainly deliver the delivery. The package management systems of the above-mentioned Patent Documents 1 to 4 have a problem in that management of delivery of deliveries by such a home delivery box cannot be performed.

In addition, when the courier service system receives a change in delivery request from a customer, it may be desirable to change the delivery member.In that case, change the delivery vehicle not on the inside of the store but on the public road. Then, it becomes necessary to transfer the delivered items and change the handling delivery staff. In that case, since it is not permitted to send and receive the management information without permission using the communication in the UHF band of 860 to 960 MHz in public places, how to make it possible is an issue. ..

Therefore, an object of the present invention is to provide a delivery item in which an administrator can always grasp and manage the location of each delivery item, the position of a delivery vehicle, and the identification of a delivery delivery person at each point during delivery of the delivery item. (EN) Provided are a tracking management system, a delivery tracking management method using the delivery tracking management system, a delivery tracking management computer program realized by a computer, and a medium in which the delivery tracking management computer program is recorded. ..

In the delivery tracking management system of the present invention, a server device that manages information on a plurality of deliveries is provided at a delivery management office, and each of the plurality of deliveries has a delivery ID information and a delivery delivery information. A delivery vehicle RF tag recording the delivery vehicle RF tag in which the delivery vehicle ID information of each delivery vehicle is recorded in each cab of a plurality of delivery vehicles for delivering the plurality of deliveries. A delivery tracking management system in which a luggage compartment terminal device is disposed in each of the luggage compartments of the plurality of delivery vehicles, and a portable terminal device to be carried by each delivery member is disposed. ,
The delivery RF tag attached to the plurality of deliveries is a hybrid RFID tag capable of reading delivery ID information by wireless communication in the UHF band of 860 Hz to 960 Hz and the HF band of 13.56 MHz,
The luggage compartment terminal device in the luggage compartment reads delivery item ID information recorded in a hybrid RFID tag of the plurality of deliveries in the luggage compartment of the delivery vehicle by wireless communication in the UHF band of 860 Hz to 960 Hz. ,
The portable terminal device carried by the delivery person holds the portable terminal device over the delivery item to deliver the delivery recorded on the hybrid RFID tag of each delivery item by wireless communication in the HF band of 13.56 MHz. It is characterized in that the object ID information is read.

Furthermore, the delivery tracking management system of the present invention is a delivery recorded on the hybrid RFID tag of the delivery by wireless communication in the UHF band of 860 Hz to 960 Hz when the luggage compartment door of the delivery vehicle is closed. It is characterized in that the object ID information is read.

Furthermore, the delivery tracking management system of the present invention is characterized by comprising means for preventing radio waves in the UHF band from leaking out of the luggage compartment when the luggage compartment door of the delivery vehicle is opened.

In the delivery tracking management method of the present invention, a server device that manages information of a plurality of deliveries is provided at a delivery management office, and each of the plurality of deliveries has delivery ID information and delivery information. A delivery vehicle RF tag recording the delivery vehicle RF tag in which the delivery vehicle ID information of each delivery vehicle is recorded in each cab of a plurality of delivery vehicles for delivering the plurality of deliveries. The delivery tracking management system is provided in which a luggage compartment terminal device is disposed in each luggage compartment of each of the plurality of delivery vehicles, and a portable terminal device that is carried by each delivery member is disposed. A method of tracking delivery management,
The delivery RF tag attached to the plurality of deliveries is a hybrid RFID tag capable of reading delivery ID information by wireless communication in the UHF band of 860 Hz to 960 Hz and the HF band of 13.56 MHz,
The luggage compartment terminal device in the luggage compartment, by wireless communication in the UHF band of 860 Hz to 960 Hz, the delivery item ID recorded in the hybrid RFID tag, which is the plurality of delivery item RF tags in the luggage compartment of the delivery vehicle. Read the information,
The portable terminal device carried by the delivery person holds the portable terminal device over the delivery item to deliver the delivery recorded on the hybrid RFID tag of each delivery item by wireless communication in the HF band of 13.56 MHz. It is characterized in that the object ID information is read.

Furthermore, the delivery tracking management method of the present invention is a delivery recorded on a hybrid RFID tag of the delivery by wireless communication in the UHF band of 860 Hz to 960 Hz when the luggage compartment door of the delivery vehicle is closed. It is characterized in that the object ID information is read.

The delivery tracking management program realized by the computer of the present invention includes a server device for managing information of a plurality of deliveries at a delivery management office, and each of the plurality of deliveries has a delivery ID of the delivery. A delivery RF tag recording information and delivery information is attached, and delivery vehicle ID information of each delivery vehicle is recorded in each cab of a plurality of delivery vehicles for delivering the plurality of deliveries. Delivery vehicle RF tags are provided, a luggage compartment terminal device is provided in each luggage compartment of the plurality of delivery vehicles, and a delivery terminal is provided with a portable terminal device that is carried by each delivery member. A delivery tracking management program for realizing a delivery tracking management method using a management system by a computer,
The delivery RF tag attached to the plurality of deliveries is a hybrid RFID tag capable of reading delivery ID information by wireless communication in the UHF band of 860 Hz to 960 Hz and the HF band of 13.56 MHz,
The luggage compartment terminal device in the luggage compartment reads the delivery item ID information recorded in the hybrid RFID tags of the plurality of deliveries in the luggage compartment of the delivery vehicle by wireless communication in the UHF band of 860 Hz to 960 Hz. With the steps
The portable terminal device carried by the delivery person holds the portable terminal device over the delivery item to deliver the delivery recorded on the hybrid RFID tag of each delivery item by wireless communication in the HF band of 13.56 MHz. It is characterized by comprising a step for reading the object ID information.

The medium recording the delivery tracking management program realized by the computer of the present invention is
A server device for managing information on a plurality of deliveries is provided at the delivery management office, and a delivery RF tag recording delivery item ID information and delivery item information is attached to each of the plurality of deliveries. In each driver's cab of a plurality of delivery vehicles for delivering the plurality of deliverables, a delivery vehicle RF tag recording delivery vehicle ID information of each delivery vehicle is arranged. A computer realizes a delivery tracking management method using a delivery tracking management system in which a luggage compartment terminal device is arranged in each luggage compartment of a delivery vehicle, and a portable terminal device carried by each delivery member is arranged. A medium recording a delivery tracking management program,
The delivery RF tag attached to the plurality of deliveries is a hybrid RFID tag capable of reading delivery ID information by wireless communication in the UHF band of 860 Hz to 960 Hz and the HF band of 13.56 MHz,
The luggage compartment terminal device in the luggage compartment reads the delivery item ID information recorded in the hybrid RFID tags of the plurality of deliveries in the luggage compartment of the delivery vehicle by wireless communication in the UHF band of 860 Hz to 960 Hz. With the steps
The portable terminal device carried by the delivery person holds the portable terminal device over the delivery item to deliver the delivery recorded on the hybrid RFID tag of each delivery item by wireless communication in the HF band of 13.56 MHz. It is characterized by including a step for reading the object ID information.

As described above, according to the present invention, the RF tag attached to the delivery is a hybrid RFID tag that can be used in both the UHF band (860 to 960 MHz) and the HF band (13.56 MHz) radio bands. As a result, the delivery information can be updated even while the delivery vehicle is moving, and even when the deliveries are transshipped in public places such as on public roads, the hybrid RFID tag is attached to the delivery person's mobile terminal. By holding the device up, it is possible to rewrite the delivery management information for tracking management of the system of the present invention at any time, and it is possible to track the delivery staff who is always handling each delivery in the server device.

According to the present invention, a hybrid type RFID tag that can be used in both the UHF band (860 to 960 MHz) and the HF band (13.56 MHz) is attached to a delivery item so that the delivery item is loaded into the luggage compartment of the delivery vehicle. Information can be sent and received at the same time for multiple delivered items by using radio waves in the UHF band (860 to 960 MHz), so the information can be changed even when the delivery person is not near the delivery item. In addition, individual information can be sent and received to and from each delivered item by holding the mobile terminal device over the delivered item and using radio waves in the HF band (13.56 MHz).

Further, during delivery, when a delivery driver is replaced by a delivery driver, the new mobile terminal device of the replaced delivery driver reads the delivery vehicle ID information of the delivery vehicle and the mobile terminal ID of the new mobile terminal device. Since the information is sent to the server device together with the information and the delivery management database is updated, it is possible to automatically change the delivery member who handles the delivery item in the server device and correctly track it even if the delivery member changes.

It is a figure showing the whole delivery tracking management system composition concerning Example 1 of the present invention. FIG. 2 is a block diagram showing a functional configuration of a server device 1 of FIG. 1. It is a block diagram showing the structure of the luggage compartment terminal device 2, the portable terminal device 3, and the depository terminal device 4 of FIG. It is a figure (ER figure by IDEF1X (Integration Definition) notation) showing the structure of the delivery management database 20, the member management database 21, and the delivery person management database 20a of FIG. It is a flowchart showing the delivery management database update process during delivery of a delivery. 6 is a flowchart showing the contents of delivery vehicle terminal history information/position information update processing of FIG. 5. 6 is a flowchart showing the content of a mobile terminal usage history update process of FIG. 5. 6 is a flowchart showing the content of the mobile terminal history information/positional information update processing of FIG. 5. It is a flowchart showing a delivery approach notification process. It is a flowchart showing a delivery destination delivery completion registration process. It is a flow chart showing absentee contact form registration processing. It is a flowchart showing the absence notification transmission process at the time of delivery. It is a flowchart showing a receipt designation selection process. It is a figure which shows an example of the receiving method selection homepage. It is a flow chart showing deposit registration processing. It is a flowchart showing a depository delivery process. It is a flowchart showing a delivery position browsing process. It is a figure which shows an example of the map data created by the delivery position display part 62. It is a figure showing the structure of the peripheral part of the delivery box B in the delivery tracking management system of Example 2. FIG. 7 is a diagram (ER diagram according to IDEF1X (Integration Definition) notation) showing the configurations of a delivery management database 20, a member management database 21, and a deliveryman management database 20a according to the second embodiment. It is a flowchart showing an unmanned depository delivery process. It is a figure showing the system configuration of an unmanned depository delivery process when depositing a plurality of deliveries.

Hereinafter, the delivery tracking management system of the present invention will be described with reference to the configurations of some specific embodiments, and a delivery tracking management method, a delivery tracking management program, and a medium recording the delivery tracking management program will be described. Will be explained at the same time. In the delivery tracking management system of the present invention, a hybrid RFID tag is used as the RF tag attached to the delivery, and a UHF wireless communication band of 860 to 960 MHz is used for exchanging information in a short distance. For short distances, the HF wireless communication band of 13.56 MHz is used.

The first configuration of the delivery tracking management system according to the present invention is a server device arranged at a delivery management office that manages information of deliveries and ID information of the deliveries attached to each delivery. A hybrid RFID tag that is an RF tag that records delivery item ID information, and an RF tag that is attached to the cab of each delivery vehicle used for home delivery work and that records delivery vehicle ID information that is the ID information of the delivery vehicle A delivery vehicle tag, a luggage compartment terminal device disposed in the luggage compartment of the delivery vehicle, and a mobile terminal device carried by each delivery member,
The luggage compartment terminal device includes an RF sensor with a luggage compartment terminal that reads delivery ID information of the hybrid RFID tag by a UHF wireless communication band of 860 to 960 MHz, and the delivery that is read by the RF sensor with a luggage compartment terminal. Cargo room terminal transmitting means for transmitting the goods room ID information and the cargo room terminal ID information, which is the ID information of the cargo room terminal device, to the server device via a communication line,
The mobile terminal device acquires position information by an RF sensor with a mobile terminal that reads information recorded in the delivery tag, which is each of the hybrid RFID tags, by a communication in a HF radio band of 13.56 MHz, and a positioning system. Mobile terminal position information acquisition means, information read by the RF sensor with the mobile terminal, position information acquired by the mobile terminal position information acquisition means, and mobile terminal ID information that is ID information of the mobile terminal device, Mobile terminal transmitting means for transmitting to the server device via a communication line,
The server device may include a delivery destination position information field in which delivery destination position information of the delivery is stored in a delivery ID field in which the delivery ID information of each delivery is stored, and A delivery position information field in which position information is stored, a luggage compartment terminal ID field in which the luggage compartment terminal ID information of the luggage compartment terminal device arranged in the luggage compartment of a delivery vehicle that delivers the delivery is stored, And the delivery vehicle ID information, which is the ID information of each delivery vehicle, by associating and managing the mobile terminal ID field in which the mobile terminal ID information of the mobile terminal device possessed by the delivery person delivering the delivery is stored. Which manages the luggage compartment terminal ID field in which the luggage compartment terminal ID information of the luggage compartment terminal device arranged in the luggage compartment of the delivery vehicle is stored A management database, a server device receiving unit that receives each piece of information transmitted by the luggage compartment terminal transmitting unit of the luggage compartment terminal device and the portable terminal transmitting unit of the portable terminal device, and the server unit receiving unit that transmits the information from the luggage compartment terminal device. When the delivery ID information and the luggage compartment terminal ID information are received, the field value of the delivery vehicle ID field in the record corresponding to the delivery ID information in the delivery management database is received. The delivery vehicle information updating means for updating the delivery vehicle ID information corresponding to the luggage compartment terminal ID information, the delivery item ID information transmitted from the mobile terminal device, the position information of the mobile terminal device, and the mobile terminal ID information. When received, the field value of the mobile terminal ID field in the record corresponding to the delivery ID information in the delivery management database is set as the received mobile terminal ID information, and the field of the delivery location information field is set. First deliveryman information updating means that uses a value as the received position information of the mobile terminal device, the delivery vehicle ID information transmitted from the mobile terminal device, the position information of the mobile terminal device, and the mobile terminal ID. When the information is received, the delivery ID information, which is the field value of the delivery ID field in each record corresponding to the luggage compartment terminal ID information corresponding to the delivery vehicle ID information, is acquired from the delivery management database. Then, in each record corresponding to each of the delivery item ID information, the mobile terminal device receives the field value of the mobile terminal ID field and receives the field value of the delivery position information field. Second delivery person information as the location information of And an information update means.

According to this configuration, when the mobile terminal device carried by the delivery member is in the vicinity of the delivery tag attached to the delivery or when the delivery vehicle is changed individually, the mobile terminal device is a hybrid device. The delivery ID information of the RFID tag is read by a radio wave (HF band) in the band of 13.56 MHz and sent to the server together with the mobile terminal ID information. In the delivery management database, the delivery ID information and the mobile terminal ID are sent. The information is stored in association with it. As a result, it is possible to keep track of the current courier who handles each delivery in the server device. On the other hand, when the delivered item is loaded in the luggage compartment of the delivery vehicle, the delivered item and the portable terminal device carried by the delivery person are separated, so the delivered item tag attached to the delivered item is read by the portable terminal device. I can't do that. In this case, the mobile terminal device reads the delivery item ID information from the RF tag attached to the delivery item in the luggage compartment of the delivery vehicle using the radio wave (UHF band) in the band of 860 to 960 MHz, and the server device together with the mobile terminal ID information. Send to. That is, the luggage compartment terminal device arranged in the luggage compartment of the delivery vehicle reads the delivery item tag attached to the delivery and sends it to the server device together with the luggage compartment terminal ID information. In the server device, based on these pieces of information, by linking the mobile device ID ←→delivery vehicle ID←→luggage compartment terminal ID←→delivery item ID, the server device handles each delivery. You can track personnel. In this way, even when the delivery person is away from the delivery, it is possible to constantly track and manage the delivery person who handles each delivery. Further, when the driver (delivery member) of the delivery vehicle is changed during delivery, the new mobile terminal device of the replaced delivery person reads the delivery vehicle ID information of the delivery vehicle and the mobile terminal ID information of the new mobile terminal device. Along with this, it is sent to the server device and the delivery management database is updated. Therefore, if the delivery member changes, the delivery member who is handling the delivery item in the server device can be automatically changed and correctly tracked.

In the delivery management database, each field does not necessarily have to be managed in one table, but may be managed as a relational database across a plurality of tables.

Further, the luggage compartment terminal device and the mobile terminal device may be configured such that the information recorded in each RF tag is periodically read by each RF sensor at regular intervals and transmitted to the server device. Also, the server device periodically transmits a response request to the luggage compartment terminal device and the mobile terminal device at regular intervals, and when the luggage compartment terminal device and the mobile terminal device receive the response request, each RF sensor is received. The information recorded in each RF tag can be read and transmitted to the server device.

In the second configuration of the delivery tracking management system according to the present invention, in the first configuration, each delivery member engaged in the home delivery business possesses the delivery member ID information which is the ID information of the delivery member. Equipped with a deliveryman tag that is an RF tag,
The server device includes a deliveryman ID field in which deliveryman ID information, which is ID information of each deliveryman, is stored, and a mobile terminal ID field in which mobile terminal ID information of the mobile terminal device carried by the deliveryman is stored. And a deliveryman management database for managing the deliveryman information database, wherein the first deliveryman information updating means includes the delivery item ID information transmitted from the mobile terminal device, the position information of the mobile terminal device, and the mobile terminal. When the ID information and the delivery person ID information are received, the field value of the mobile terminal ID field in the record corresponding to the delivery ID information in the delivery management database is set as the received mobile terminal ID information. , The field value of the delivery item position information field is used as the position information of the mobile terminal device that has received the update, and the ad hoc management database is updated so that the mobile terminal ID information and the delivery member ID information are associated with each other. Yes,
When the second deliveryman information updating means receives the delivery vehicle ID information transmitted from the mobile terminal device, the position information of the mobile terminal device and the mobile terminal ID information, and the deliveryman ID information, From the delivery management database, obtain the delivery ID information, which is the field value of the delivery ID field in each record corresponding to the luggage compartment terminal ID information corresponding to the delivery vehicle ID information,
The position of the mobile terminal device that receives the field value of the mobile terminal ID field in each record corresponding to each of the delivery ID information and that receives the field value of the delivery position information field In addition to the information, the deliveryman management database is updated so that the portable terminal ID information and the deliveryman ID information are associated with each other.

According to this configuration, when the delivery member who owns the mobile terminal device changes, the delivery member ID information is read from the delivery member tag of the delivery member changed by the mobile terminal device, and the mobile terminal ID information of the delivery terminal device is read. Along with this, it is sent to the server device, and both are associated and registered in the deliveryman management database of the server device. Therefore, in the server device, even when the delivery person who owns the mobile terminal device changes, the relationship between the mobile terminal device and its owner is automatically changed. Therefore, it is possible to always accurately track the current delivery staff who handles each delivery in the server device.

In a third configuration of the delivery tracking management system according to the present invention, in the first or second configuration, the delivery management database is information including information indicating undelivered/delivered of each delivery. A delivered information field for storing delivered information is also managed in association with the delivered item ID field corresponding to the delivered item.
When the delivery completion information indicating that the delivery is delivered to the delivery destination is input, the mobile terminal device uses the hybrid RFID tag of the delivery to transmit the radio wave in the 13.56 MHz band from the RF sensor with the mobile terminal. The delivery item ID information is read in the (HF band), the delivery item ID information is included in the delivery completion information, and the portable terminal transmitting unit includes the location information of the portable terminal device and the portable terminal ID information. The delivery completion processing means for transmitting to the device is provided,
The server device includes delivery item registration means for registering the delivery item ID information of each delivery item and position information of the delivery destination of the delivery item in the delivery item management database, and the delivery item sent from the portable terminal device. When the completion information, the position information of the mobile terminal device, and the mobile terminal ID information are received, the record corresponding to the delivery ID information included in the delivery completion information in the delivery management database is retrieved, The delivery destination position information, which is the field value of the delivery destination position information field in the retrieved record, is acquired, the delivery destination position information is collated with the received position information of the portable terminal device, and both are matched. In this case, a delivery completion registering means that makes the field value of the delivery information field in the retrieved record a delivery completion is provided.

According to this configuration, the position information of the current delivery and the position information of the delivery destination registered in the delivery management database are collated in the server device when the delivery is completed, so that the occurrence of erroneous delivery can be prevented.

Here, that the position information is “matched” does not necessarily mean that the two positions are exactly coincident with each other as long as the two positional relationships are within a certain error range.

In a fourth configuration of the delivery tracking management system according to the present invention, in the first to third configurations, the delivery management database includes information indicating undelivered/delivered of each delivery. A delivery information field for storing the delivered information, which is information, and an absent contact ID field for storing the absent contact ID information of the absent contact ticket issued while the delivery is busy are also included in the delivery. Is managed in association with the corresponding delivery ID field,
When the recipient of the delivery destination is absent from the delivery destination, the RF tag is an affixed tag that is affixed to the absent contact note that is left at the delivery recipient and records the absent contact note ID information that is the ID information of the absent contact note. With a contact tag,
When the absent contact sheet remaining information indicating that the deliveryman has left the absent contact sheet at the delivery destination is input to the mobile terminal device, the RF sensor with the mobile terminal allows the delivery item to be delivered to the delivery destination. The delivery item ID information is read from the hybrid RFID tag in the 13.56 MHz band (HF band), the absent contact sheet ID information is read from the absent contact sheet tag of the absentee contact sheet, and the delivery item ID information and An absent contact form remaining processing means for transmitting the absent contact form ID information to the absent contact form remaining information and transmitting it to the server device by the portable terminal transmitting means;
When the server device receives the absent contact note remaining information, the position information of the mobile terminal device, and the mobile terminal ID information transmitted from the mobile terminal device,
The record corresponding to the delivery ID information included in the delivery completion information in the delivery management database is searched, and the delivery destination position that is the field value of the delivery destination position information field in the retrieved record. Information is acquired, the delivery destination position information is collated with the received position information of the mobile terminal device, and if the two match, the field value of the absence contact ID field in the retrieved record. And an absent contact note information registration unit that uses the absent contact note ID information included in the received absent contact note remaining information.

With this configuration, it is possible to manage the absentee contact form issued by the server device for each delivery by the absentee contact form ID.

A fifth configuration of the delivery tracking management system according to the present invention is the box according to the fourth configuration, which is a box installed at a depository for temporarily storing the delivery and the recipient of the delivery does not exist. In the case of, the delivery box tag, which is an RF tag attached to the delivery box for temporarily storing the delivery and recording the delivery box ID information, which is the ID information of the delivery box, and the depository terminal placed at the depository. And a device,
The delivery management database also manages the delivery box ID field in which the delivery box ID information of the delivery box in which each delivery is deposited is stored, in association with the delivery ID field corresponding to the delivery. Is something
When the deposit registration information indicating that the delivery is deposited in the delivery box is input, the mobile terminal device uses the RF sensor with the mobile terminal to output the delivery from the wireless communication band (HF band) of 13.56 MHz. Reading the delivery ID information from the hybrid RFID tag, reading the delivery box ID information from the delivery box tag of the delivery box, and including the delivery ID information and the delivery box ID information in the deposit registration information And a depositing procedure processing means for transmitting to the server device by the portable terminal transmitting means together with the portable terminal ID information of the portable terminal device,
The depository terminal device uses the wireless communication band (UHF band) of 860 to 960 MHz or the wireless communication band (HF band) of 13.56 MHz to record the delivery item ID information recorded in the hybrid RFID tag. RF sensor with depository terminal for reading, depository terminal transmitting means for transmitting information read by the RF sensor with depository terminal to the server device via a communication line, and recipient of delivery When the delivery completion information indicating that the delivery has been delivered is input to the delivery item, the delivery item ID information is read by the RF sensor with the depository terminal from the delivery item tag of the delivery item and issued to the delivery item. The absent contact note ID information is read from the absentee contact note tag of the absentee contact note by the RF sensor with a depository terminal, and the delivery ID information and the absent contact note ID information are included in the delivery completion information, And a delivery completion processing means for transmitting to the server device by the depository terminal transmission means,
When the server device receives the deposit registration information transmitted from the mobile terminal device and the mobile terminal ID information of the mobile terminal device, the server device includes the false deposit record information in the Nishi-Nippon Commodity Management Datavene. From the delivery box deposit registration means that uses the delivery box ID information included in the deposit registration information that has received the field value of the delivery box ID field in the record corresponding to the delivery item ID information, and from the depository terminal device. When the transmitted delivery completion information is received, the record corresponding to the delivery ID information included in the delivery completion information in the delivery management database is searched for, and the absence of the searched record is detected. The absent contact form ID information, which is the field value of the contact form ID field, is acquired, the absent contact form ID information is collated with the absent contact form ID information included in the received delivery completion information, and both are matched. In this case, a delivery completion registration means for making the field value of the delivered information field in the retrieved record a delivery completed is provided.

According to this configuration, when the delivery is deposited at the depository, the delivery box ID of the delivery box to be deposited is registered in the delivery management database of the server device, so that the delivery is deposited in the delivery box in the server device. You can record and manage things. In addition, when the delivery is delivered at the depository, the absentee contact ID of the absentee contact slip held by the recipient and the absentee contact slip ID registered in the delivery management database are collated by mistake. It is possible to prevent an accident in which the delivery is delivered to the recipient.

A sixth configuration of the delivery tracking management system according to the present invention preferably uses a hybrid RFID tag, and in the fourth configuration, the delivery item installed in a depository for temporarily storing the delivery item. A delivery box tag, which is an RF tag attached to a delivery box for temporarily storing the delivery when the recipient is absent at the delivery destination and recording ID information of the delivery box, which is ID information of the delivery box, and the delivery box. An electronic lock for locking/unlocking the box door, and a home delivery box terminal device for opening/closing the electronic lock and having a reading means for an RF tag,
The delivery management database also manages the delivery box ID field that stores the delivery box ID information of the delivery box in which each delivery is deposited, in association with the delivery ID field corresponding to the delivery. , And a delivery box terminal ID field that stores the delivery box terminal ID' information, which is the ID information of the delivery box terminal device that operates the electronic lock of each delivery box, is set to the delivery box ID corresponding to the delivery box. It is managed in relation to the field,
When the deposit registration information indicating that the delivery is deposited in the home delivery box is input to the mobile terminal device, the RF sensor with the mobile terminal causes the delivery type ID information to be delivered from the hybrid RFID tag of the delivery. Is read in a 13.56 MHz wireless band (HF band), the delivery box ID information is read from the delivery box tag of the delivery box, and the delivery ID information and the delivery box ID information are included in the deposit registration information. Depositing procedure processing means for transmitting to the server device by the portable terminal transmitting means together with the portable terminal ID information of the portable terminal device,
The delivery box terminal device includes an RF sensor with a delivery box for reading the delivery ID information recorded in the delivery tag by wireless communication, information read by the RF sensor with the delivery box, and the delivery box terminal device. Home delivery box terminal ID information which is the ID information of the home delivery box terminal transmitting means for transmitting the home delivery box terminal ID information, which is the ID information of the home delivery box, to the server device via a communication line, and the absent contact sheet ID information from the absent contact sheet tag by the RF sensor with the home delivery box As delivery/delivery request information, delivery request processing means for transmitting the delivery box terminal ID information of the delivery box terminal device to the server device by the delivery box terminal transmission means,
When the server device receives the deposit registration information transmitted from the mobile terminal device and the mobile terminal ID information of the mobile terminal device, the delivery included in the deposit registration information in the delivery management database. The delivery box deposit registration means that uses the field value of the delivery box ID field in the record corresponding to the article ID information as the delivery box ID information included in the deposit registration information, and the delivery box terminal device that transmits the delivery box ID information. When the delivery request information and the delivery box terminal ID information of the delivery box terminal device are received, the delivery ID corresponding to the absent contact note ID information included in the delivery request information in the delivery management database. Information is acquired, the delivery box ID information (hereinafter referred to as “storage delivery box ID information”), which is the field value of the delivery box ID field corresponding to the delivery ID information, is acquired, and the delivery management database is stored. Corresponding to the home delivery box terminal ID information received together with the delivery request information, or obtains a plurality of the home delivery box ID information (hereinafter referred to as “terminal corresponding home delivery box ID information”), and obtains the terminal corresponding home delivery box ID. If some of the information matches the storage delivery box ID information, the field value of the delivered information field in the record corresponding to the delivery ID information in the delivery management database has been delivered. And delivery completion registration means for returning the retrieved home delivery box ID information to the home delivery box terminal device,
When the delivery box terminal device receives the delivery box ID information returned by the delivery registration means, the delivery box terminal device unlocks the electronic lock of the delivery box corresponding to the delivery box ID information. Characterize.

According to this configuration, when the delivery is deposited at the depository, the delivery box ID of the delivery box to be deposited is registered in the delivery management database of the server device, so that the delivery is deposited in the delivery box in the server device. You can record and manage things. Also, when the recipient receives the delivery from the delivery box, the absence contact ID of the absence contact card possessed by the recipient is compared with the absence contact ID registered in the delivery management database. , The delivery box ID of the delivery box is compared with the delivery box ID corresponding to the absence contact ID registered in the delivery management database, and only when the result of these comparisons is appropriate, the delivery box electronic Since the lock is unlocked, it is possible to prevent an accident in which a person other than the recipient of the delivery who has the absentee contact slip takes out the delivered item from the delivery box.

A seventh configuration of the delivery tracking management system according to the present invention is the configuration of any one of the first to sixth configurations, wherein the delivery management database is an e-mail address of the recipient of each delivery or online. A recipient contact information field that stores contact information including a social network account (hereinafter referred to as "SNS account") is also managed in association with the delivery item ID field corresponding to the delivery item. And
When the server device receives the position information of the mobile terminal device and the mobile terminal ID information transmitted from the mobile terminal device, the server device searches the record corresponding to the mobile terminal ID information in the delivery management database. The delivery item ID information, which is the field value of the delivery item ID field in each of the retrieved and retrieved records, is acquired, and the delivery destination position information field is included in the record corresponding to each of the obtained delivery item ID information. The location information of the delivery destination, which is the field value of, is extracted within a predetermined distance with respect to the location information of the mobile terminal device transmitted from the mobile terminal device, and the recipient contact information in the extracted record is extracted. For the related delivery item search means for acquiring the contact information which is the field value of the information field, and the e-mail address or SNS account included in each of the contact information items retrieved by the related delivery item search means, And an approach notification transmitting means for issuing an approach notification for notifying that the delivered item is approaching.

According to this configuration, when the delivered item approaches the delivery destination, it is automatically transmitted to the recipient at the delivery destination that the delivery item will be delivered soon. Therefore, the delivery can be smoothly performed.

An eighth configuration of the delivery tracking management system according to the present invention is the fourth configuration according to the fourth configuration, wherein the delivery management database is an email address or an online social network account of a recipient of each delivery. A recipient contact information field that stores contact information including (hereinafter referred to as "SNS account") is also managed in association with the delivery item ID field corresponding to the delivery item.
When the server device receives the absent contact note remaining information, the position information of the mobile terminal device, and the mobile terminal ID information transmitted from the mobile terminal device, the absence notification in the delivery management database is received. Out-of-office contact information retrieval means for retrieving the contact information that is the field value of the recipient contact information field in the record corresponding to the delivery ID information included in the vote remaining information.
A homepage homepage for selecting the delivery and absence, and the receiving method for the e-mail address or SNS account included in the contact information retrieved by the contact information retrieval means during absence. When the home page address is accessed through a delivery absence notification sending means for notifying an address and a communication line, a selection input field for selecting redelivery and its time zone, and home delivery box receipt as a receiving method. Receiving method selection homepage processing means for transmitting information of the receiving method selection homepage including the information to the accessed terminal device, and when the delivery method of the delivery is selected by the receiving method selection homepage, The selected receiving method is notified as the receiving method information to the portable terminal device that has transmitted the absent contact note remaining information, and the receiving method information is sent to the delivery management database for the delivery ID of the delivery. A receiving method notification registration means for registering in association with the information,
When the mobile terminal device receives the receiving method information transmitted from the server device, the portable terminal device includes a receiving method notifying means for notifying the receiving method information.

According to this configuration, the recipient can immediately know that the delivered product was delivered while he/she was away, and can specify the delivery method.

A ninth configuration of the delivery tracking management system according to the present invention is the eighth configuration according to the eighth configuration, wherein the home page for selecting the delivery method is redelivery and its time zone in the selection input field, and each receipt of home delivery box receipt. It is characterized in that it is configured to display the consideration of each of the methods together.

According to this configuration, by displaying each consideration of each receiving method together, the recipient is guided to select a method with a low fee according to the need. As a result, the labor burden on the delivery staff can be reduced.

Hereinafter, more specific embodiments of the present invention will be described with reference to the drawings.

(1) System configuration (1.1) Overall configuration I
1 is a diagram showing the overall configuration of a delivery tracking management system according to a first embodiment of the present invention. In FIG. 1, (a) is a sub-system of a delivery vehicle, and (b) is a deposit. In this case, (c) is the delivery destination subsystem, (d) is the depository subsystem, (e) is the depository subsystem, and C is the server configuration at the delivery management office. There is.

The delivery tracking management system according to the present embodiment is a total system shown in FIG. 1 as a whole, and is arranged on the ceiling of the inside of the luggage compartment of each of the server device 1, the management terminal device 1a, and the delivery vehicle S of the count. The luggage compartment terminal device 2, the portable terminal device 3 carried by a plurality of delivery staff, the depository terminal device 4 arranged at a plurality of depository stations, the hybrid RFID tag 5 attached to a plurality of deliveries, Delivery vehicle tags 6 placed on each of a plurality of delivery vehicles, absentee contact tag 7 attached to each absentee contact sheet used when the delivery destination is absent, and a plurality of home deliveries placed at predetermined locations A box tag 8 and a deliveryman tag 9 distributed in advance to a plurality of deliverymen are provided.

Various information used in the present invention is transmitted and received via an RF tag. This RF tag (which is characterized by using a hybrid type RFID tab in the present specification, may be simply referred to as a "tag" for simplicity) is used in a specific frequency band. Information can be read and written by radio waves. At that time, the hybrid type RFID tag 5 attached to each delivery is a known hybrid type RFID tag, whose structure is not shown, and the detailed structure will not be described, but the UHF band (860 to 960 MHz) and HF are not described. It is an RFID tag equipped with two types of antennas capable of reading and writing information in both frequency bands so that it can be used in both radio bands of the band (13.56 MHz). The tags other than the delivery tag 5 need not be hybrid RFID tags, but may be tags used in the UHF band (860 to 960 MHz). That is, in the present invention, it is preferable that the RF tag 5 attached to the delivery D is a hybrid RFID tag and the RF tag 7 attached to the absentee contact form A is also a hybrid RFID tag. This tag is used properly for reading and writing information in a closed private space where the scattering of radio waves is not a problem or in open public spaces such as public roads and parks regulated by the Radio Law. Selected depending on whether or not

The server device 1 and the management office terminal device 1a are arranged in the delivery management office C that manages the information of the delivery D to be delivered to the home. The server device 1 may be provided in one place in the whole country or may be installed in each area. In that case, it is appropriate to provide the server device 1 integrating them. The server device 1 is a computer for managing the delivery information of each delivery D, and the management office terminal device 1a is a computer used by the administrator of the delivery office C to search and browse the delivery information. is there.

The luggage compartment terminal device 2 is an RF tag reader arranged in the luggage compartment of the delivery vehicle S used for home delivery work, and can close the information recorded in the plurality of delivery tags 5 loaded in the luggage compartment. In the open space, it can be read by radio waves in the UHF band of 860 to 960 MHz. The mobile terminal device 3 is a terminal device with an RF tag reader/writer function carried by each delivery member P engaged in home delivery work, and when it is inappropriate to read the information recorded in the delivery tag 5 in the UHF band. It can be read in the HF band (for example, on a park or on a public road).

The depository F is a facility for the user to receive the delivery D desired to be delivered, and the depository terminal device 4 is a terminal with an RF tag reader function arranged in the depository F for temporarily storing the delivery D. It is a device. In this case, the information recorded in the hybrid RFID tag 5 can be configured to be read in the UHF band, or the information recorded in the delivery tag 5 can be read in the HF band.

The delivered item tag 5, the delivery vehicle tag 6, the absent contact tag 7, and the delivery box tag 8 are all RF tags. An "RF tag" (radio-frequency tag) is an IC tag (integrated circuit tag) in which ID information (IDentification information) is embedded, and is used to communicate with a tag reader by short-distance wireless communication using electromagnetic fields or radio waves. It exchanges information by asking questions. In particular, the delivery tag 5 is a hybrid type RF tag that can be used in both the UHF band (860 to 960 MHz) and the HF band (13.56 MHz) radio bands, as described above. .. This RF tag may be of a passive type or an active type. The delivery tag 5 of the hybrid RFID tag is attached to each delivery D. Delivery information including delivery ID information, which is the ID information of the delivery D, is recorded in the hybrid RFID tag 5. On the other hand, the delivery vehicle tag 6 in the delivery vehicle S may be a tag dedicated to the UHF band (860 to 960 MHz), and is attached to the cab of each delivery vehicle S. Delivery vehicle ID information, which is the ID information of the delivery vehicle S, is recorded in the delivery vehicle tag 6. The absence contact tag 7 is recorded and attached to the absence contact form A left at the delivery destination H when the recipient Q of the delivery destination H (house, office, etc.) is not present at the delivery destination H. Since the absentee contact tag 7 is issued by the delivery member P to the recipient Q, a hybrid RFID tag is preferable in order that the recipient can read it with his or her mobile phone. Absence contact form ID information, which is ID information of the absence contact form, is recorded in the absence contact form tag 7. A delivery box B is installed in the depository F, and it is possible to provide a delivery box B for temporarily storing the delivery D when the recipient Q of the delivery D does not have the recipient Q. A delivery box tag 8 is attached to each delivery box B, and delivery box ID information, which is the ID information of delivery box B, is recorded in delivery box tag 8. When the information recorded on the home delivery box tag 8 is read and written at a position closer to the mobile phone or the like, a tag dedicated to the HF band (13.56 MHz) is preferable. Each delivery member P always carries the delivery member tag 9 in a name tag, a card case, or the like during the delivery business hours. In the deliveryman tag 9, the deliveryman ID information, which is the ID information of the deliveryman P, is recorded. The deliveryman tag 9 is preferably a hybrid RFID tag considering that the recorded information can be read and written at a close position.

The luggage compartment terminal device 2, the mobile terminal device 3, and the depository terminal device 4 are configured to be communicable with the server device 1 via a communication line 10 such as a mobile phone line, a wireless LAN, or an internet communication network. In FIG. 1, the server device 1 sends an email to the recipient terminal device 11 (a mobile phone, a smartphone, etc.) owned by the recipient Q by email or online SNS (social networking service). Communication is possible via the communication line 10.

(1.2) Configuration of Server Device 1 FIG. 2 is a block diagram showing a functional configuration of the server device 1 of FIG. The server device 1 includes a delivery management database 20, a deliveryman management database 20a, a member management database 21, an HP information storage unit 22, a communication interface 23, a delivery management database updating unit 24, an approach notification processing unit 25, an absence processing unit. 26 and a delivery status communication unit 27.

The delivery management database 20 includes, as the delivery information of each delivery D, the type of the delivery, location information including the delivery address of the delivery, current location information of the delivery, delivery of the delivery. Is the delivery vehicle ID information of the delivery vehicle S in charge of the delivery, the mobile terminal ID information of the mobile terminal device 3 possessed by the delivery person P in charge of delivery of the delivery, and the information indicating undelivered/delivered of the delivery. Delivered information, absent contact note information including absent contact note ID information of the absentee contact note issued for the delivery, location information of the place where the delivery was deposited, and home delivery of the delivery box where the delivery was deposited A database that manages box ID information, location information of the recipient of the delivery, e-mail address of the recipient of the delivery, contact information including an online SNS account (hereinafter referred to as "SNS account"), and the like. is there. The deliveryman management database 20a is a database that manages the deliveryman ID information of the deliveryman P and the mobile terminal ID information of the mobile terminal device 3 owned by the deliveryman P in association with each other. The member management database 21 is a database that manages information such as contact information of persons (hereinafter referred to as “registered members”) registered as members for receiving various additional services related to delivery work. The HP information storage unit 22 is a module that stores homepage information for inputting a search for the current location of the delivery D, a request for redelivery, and the like.

The communication interface 23 is a module that performs a connection process between the server device 1 and the communication line 10. The server device 1 communicates with the luggage compartment terminal device 2, the mobile terminal device 3, the depository terminal device 4, and the recipient terminal device 11 through the communication line 10 by the communication interface 23. The delivery management database updating unit 24 is a module for searching and updating the data of the delivery management database 20. The approach notification processing unit 25 takes in the current location of the delivery vehicle S on which a plurality of deliveries D are loaded, and when the specific delivery D approaches the delivery destination H, the recipient Q of the delivery D receives the delivery. It is a module that executes processing for making a notification to the human terminal device 11. The absence processing unit 26 is a module that executes various processes when the recipient Q is absent from the delivery destination H when the delivery person P delivers the delivery D to the delivery destination H. The delivery status communication unit 27 is a module that executes processing for searching and browsing the delivery status of the delivery D (the processing stage of the delivery D, the current location, etc.) from the recipient terminal device 11 of the recipient Q. Each module and each database in FIG. 2 is functionally realized by loading and executing dedicated software on a computer. Of course, these search/browsing functions can also be performed by a computer (not shown) built in the present system, a mobile phone owned by the delivery staff, or the like.

The delivery management database update unit 24 includes a delivery registration unit 30, a delivery vehicle information update unit 31, a delivery member information update unit 32, a delivered registration unit 33, an absent contact form information registration unit 34, a delivery box deposit registration unit 36, And a delivery completion registration unit 37.

The delivery registration unit 30 is a sub-module that registers delivery information of each delivery D and position information of the delivery destination of the delivery D in the delivery management database 20. The delivery information of the delivery D registered in the delivery registration unit 30 is recorded by an appropriate means when the customer who requests the delivery goes to the store and requests the delivery of the delivery D, or It can be recorded by an appropriate means when the delivery person goes to the address of the client to collect the cargo. Here, the method of creating the delivery information of the delivery D itself is not the subject of the present invention, and thus will not be described in further detail. However, the delivery information of the delivery S along with the delivery ID information is hybrid type by an appropriate means. It is recorded on the RFID tag 5 and attached.

When the delivery vehicle information updating unit 31 receives the delivery information and the delivery terminal ID information transmitted from the luggage terminal device 2, the delivery vehicle information updating unit 31 stores the delivery D corresponding to the delivery information in the delivery management database 20. It is a sub-module that updates the delivery management database 20 so that the ID information of the delivery vehicle S to be delivered becomes the received luggage compartment terminal ID information.

The deliveryman information updating unit 32 receives the delivery item information including the delivery item ID information transmitted from the portable terminal device 3 carried by each delivery member P, the position information of the portable terminal device 3, and the portable terminal ID information. In this case, the ID information of the mobile terminal device 3 possessed by the delivery member P who delivers the delivery D corresponding to the delivery information in the delivery management database 20 is set as the received mobile terminal ID information, and the delivery is performed. This is a sub-module that updates the delivery management database 20 so that the current position information of D is used as the received position information of the mobile terminal device 3. When the deliveryman information updating unit 32 receives the delivery vehicle ID information transmitted from the mobile terminal device 3, the position information of the mobile terminal device 3, and the mobile terminal ID information, the deliveryman information updating unit 32 corresponds to the delivery vehicle ID information. The mobile terminal which has received the ID information of the mobile terminal device possessed by the delivery member P who delivers the delivery D corresponding to the delivery information retrieved by searching the delivery management database 20 for the delivery information The delivery management database 20 is updated so that the current position information of the delivery D corresponding to the delivery information is used as the ID information and the received location information of the mobile terminal device 3. Accordingly, even if the delivery vehicle S is changed during the delivery of the delivery D for some reason, it is possible to constantly dynamically manage the information management regarding the delivery D.

When the delivery registration unit 33 receives the delivery completion information, the location information of the mobile terminal device 3, and the mobile terminal ID information transmitted from the mobile terminal device 3, the delivery registration unit 33 corresponds to the delivery information included in the delivery completion information. The delivery management database 20 is searched for delivery information to be delivered, and the location information of the delivery destination H corresponding to the retrieved delivery information is collated with the received location information of the mobile terminal device 3, and both are matched. In this case, the sub module updates the delivery management database 20 so that the delivery completion information of the delivery D corresponding to the delivery information becomes delivered. Here, the "delivery completion information" is information indicating that the delivery D has been delivered to the delivery destination H, and is information including delivery information (including the delivery ID) of the delivery D. .. The “delivery completion information” can be input from the mobile terminal device 3 carried by the delivery person P when the delivery person P completes the delivery of the delivery D to the delivery destination H.

When the absentee contact sheet information registration unit 34 receives the absentee contact sheet residual information transmitted from the mobile terminal device 3, the position information of the mobile terminal device 3, and the mobile terminal ID information, the absent contact sheet information registration unit 34 includes the absent contact note residual information. The delivery management database 20 is searched for delivery information that matches the delivered delivery information, and the location information of the delivery destination H corresponding to the retrieved delivery information is collated with the received location information of the mobile terminal device 3. However, if the two match, the delivery is performed so that the absent contact sheet ID information included in the received absent contact sheet remaining information is registered in the absent contact sheet information of the delivery D corresponding to the delivery information. It is a sub-module that updates the article management database 20. Here, the “absent contact form remaining information” is information indicating that the delivery member P left the absent contact form A at the delivery destination H. This "absence contact sheet remaining information" can also be input from the portable terminal device 3 carried by the delivery person P when the delivery person P does not have the delivery destination H of the delivery D.

When the home delivery box deposit registration unit 36 receives the deposit completion information transmitted from the mobile terminal device 3 and the mobile terminal ID information of the mobile terminal device 3, the delivery item that matches the delivery information included in the deposit completion information. It is a sub-module that retrieves information from the delivery management database 20, associates it with the retrieved delivery information, and registers the home delivery box ID information included in the deposit completion information in the delivery management database 20. Here, the "deposit completion information" is information indicating that the delivery D has been deposited in the home delivery box B.

When the delivery registration unit 37 receives the delivery completion information transmitted from the depository terminal device 4 and the depository terminal ID information of the depository terminal device 4, it matches the delivery information included in the delivery completion information. The delivery information is retrieved from the delivery management database 20, and the absent contact sheet information registered corresponding to the retrieved delivery information is collated with the absent contact sheet ID information included in the received delivery completion information. If the two match, the sub-module updates the delivery management database 20 so that the delivery completion information corresponding to the delivery information becomes delivered. Here, the "delivery completion information" means that when the recipient Q who has the absentee contact form A arrives at the depository F to receive the delivery D, the delivery D becomes the recipient Q of the delivery destination H. This is information indicating that the information has been delivered. This "delivery completion information" is to be input by the depository terminal device 4 by the depositary officer T in charge of the depository F when it confirms that the authorized recipient Q has received the delivery D at the depository F. Is possible.

The approach notification processing unit 25 includes a related delivery item search unit 40 and an approach notification sending unit 41. When the related delivery retrieval unit 40 receives the position information and the mobile terminal ID information of the mobile terminal apparatus 3 transmitted from the mobile terminal apparatus 3, the related delivery retrieval unit 40 corresponds to the mobile terminal ID information registered in the delivery management database 20. Of the delivery information to be delivered, the location information of the delivery destination H corresponding to the delivery information is within the predetermined distance from the location information of the mobile terminal device 3 transmitted from the mobile terminal device 3, and the contact information. Is a sub-module that searches the delivery management database 20. The approach notification sending unit 41 sends an approach notification to the electronic mail address or the SNS account included in the contact information of the delivery found by the related delivery searching unit 40 to notify that the delivery D is approaching. It is a sub module that sends out. This approach notification can be automatically sent at a predetermined timing, but the portable terminal device 3 carried by the delivery member P indicates the target delivery D to be delivered next. It is also possible to individually specify and send only to the specified delivery D.

The absence processing unit 26 includes an absence contact information search unit 50, a delivery absence notification transmission unit 51, a receiving method selection homepage processing unit 52, and a receiving method notification registration unit 53. When the absentee contact information retrieval unit 50 receives the absent contact sheet remaining information transmitted from the mobile terminal device 3, the position information of the portable terminal device 3, and the mobile terminal ID information, the absent contact sheet remaining information is used as the absent contact sheet remaining information. It is a sub-module that searches the delivery management database 20 for the delivery information corresponding to the contained delivery information and retrieves the contact information corresponding to the retrieved delivery information. The absent-at-delivery notification sending unit 51 has delivered to the e-mail address or the SNS account included in the contact information of the delivery D found by the absent-contact information searching unit 50, but the fact that it was absent. , And a home page address for selecting a receiving method. When the home page address is accessed through the communication line 10, the receiving method selection home page processing section 52 includes a selection input field for selecting redelivery and its time zone as a receiving method, and home delivery box receipt. It is a sub-module that transmits the information of the method selection home page to the recipient terminal device 11 that has accessed. When the recipient Q selects the delivery method of the delivery D by the delivery method selection homepage, the delivery method notification registration unit 53 sends the absent contact sheet residual information for the delivery D to the mobile terminal device 3. It is a sub-module that notifies the selected receiving method as receiving method information and registers the receiving method information in the delivery management database 20 in association with the delivery information of the delivery D.

The delivery status communication unit 27 includes a delivery information search unit 60 and a delivery position display unit 62. When the delivery information search unit 60 receives a delivery search request transmitted from the recipient terminal device 11 or the management office terminal 1a, the delivery information management unit 60 manages the delivery based on the information of the delivery ID included in the delivery search request. The database 20 is searched to obtain a list of the current delivery status information of the delivery D corresponding to the delivery ID and the position history information up to the present. The delivery position display unit 62 creates map data around the current location of the delivery D based on the list of the current delivery state information of the delivery D acquired by the delivery information search unit 60 and the position history information up to the present. At the same time, the current delivery status information and the movement history of the delivery D are inserted into the map data, and the map is transmitted to the recipient terminal device 11 or the management office terminal device 1a that transmitted the delivery search request.

(1.3) Configuration of luggage compartment terminal device 2, mobile terminal device 3, and depository terminal device 4 FIG. 3 shows the luggage compartment terminal device 2 arranged in the luggage compartment of the delivery vehicle S of FIG. FIG. 6 is a block diagram showing a linked configuration of a mobile terminal device 3 carried by P and a depository terminal device 4 arranged in depository F. In FIG. 3, the luggage compartment terminal device 2 includes an RF sensor 70 with a luggage compartment terminal, a luggage compartment terminal position information acquisition section 71, and a luggage compartment terminal transceiver section 72. The luggage compartment terminal equipped RF sensor 70 is a module that reads delivery information of the delivery tag 5, which is a hybrid RFID tag capable of communicating in the UHF radio band of 860 to 960 MHz. By providing the luggage compartment terminal device 2 in a deep part of the luggage compartment far from the opening/closing door of the delivery vehicle S, it is possible to prevent leakage of radio waves even when the luggage compartment door is opened. In addition, by providing a shield such as a curtain at the opening of the luggage compartment door, it is possible to physically prevent leakage of radio waves. As a further preferable means, when the luggage compartment door of the delivery vehicle S is closed, the luggage compartment door closing is detected, and when the detection signal is raised, the delivery is performed by wireless communication in the UHF band of 860 Hz to 960 Hz. The delivery ID information and the delivery information recorded on the RF tag 5 are read.

The luggage compartment terminal location information acquisition unit 71 is a module that acquires the location information of the luggage compartment terminal device 2 using a positioning system such as GNSS or LPS. The luggage compartment terminal transmitting/receiving unit 72 is a module that performs a connection process between the luggage compartment terminal device 2 and the communication line 10. Here, the delivery tag 5 is a hybrid RFID tag capable of wireless communication in the HF band of 860 to 960 MHz and the HF band of 13.56 MHz.

The mobile terminal device 3 includes the RF sensor with a mobile terminal 80, a mobile terminal position information acquisition unit 81, a mobile terminal transmission/reception unit 82, a delivery completion processing unit 83, an absent contact note remaining processing unit 84, a receiving method notification unit 86, and a deposit. A procedure processing unit 87, a touch panel display 88, and a speaker 89 are provided.

The RF sensor 80 with a mobile terminal is a module that reads delivery information of the delivery tag 5, which is a hybrid RFID tag, by communication in the HF wireless band of 13.56 MHz. The mobile terminal position information acquisition unit 81 is a module that acquires the position information of the mobile terminal device 3 using a positioning system such as GNSS or LPS. The mobile terminal transmitting/receiving unit 82 is a module that performs open connection processing between the mobile terminal device 3 and the communication line 10.

When the delivery completion information indicating that the delivery D has been delivered to the delivery destination H is input, the delivery completion processing unit 83 uses the delivery tag 5 of the delivery D to communicate by the HF wireless band of 13.56 MHz. The delivery device information is read by the RF sensor 80 with the mobile terminal, the delivery information is included in the delivery completion information, and the location information and the mobile terminal ID information of the mobile terminal device 3 as well as the server device 1 by the mobile terminal transmitting/receiving unit 82. It is a module to send to.

When the absent contact note remaining processing unit 84 receives the absent contact note remaining information indicating that the delivery person P left the absent contact note A in the delivery destination H, the mobile terminal attached RF sensor 80 causes the absent contact note remaining information of 13.56 MHz. The delivery information is read from the hybrid RFID tag 5 of the delivery D to be delivered to the delivery destination H by the communication in the HF wireless band, and the absence contact ID information is read from the absence contact tag 7 of the absence contact A. It is a module that includes the delivery information and the absent contact form ID information in the absent contact form remaining information and transmits the information to the server device 1 by the portable terminal transmitting/receiving unit 82.

The receiving method notifying unit 86 is a module that, when receiving the receiving method information transmitted from the server device 1, notifies the receiving method information. When the deposit completion information indicating that the delivery D is deposited in the home delivery box B is input, the deposit procedure processing unit 87 uses the RF sensor 80 with the mobile terminal to communicate the delivery by the HF wireless band of 13.56 MHz. The delivery information is read from the hybrid RFID tag 5 of the article D, the delivery box ID information is read from the delivery box tag 8 of the delivery box B, and the delivery information and the delivery box ID information are included in the deposit completion information. Is a module for transmitting to the server device 1 by the portable terminal transmitting/receiving unit 82 together with the portable terminal ID information of the portable terminal device 3. The touch panel display 88 is a device for operating the mobile terminal device 3 by displaying information on a screen (display) and touching the screen to perform input/selection operation. The speaker 89 is a device that outputs sound from the mobile terminal device 3.

Further, the depository terminal device 4 includes an RF sensor 90 with depository terminal, a depository terminal transmitting/receiving unit 91, a delivery completion processing unit 92, a touch panel display 93, and a speaker 94. The RF sensor 90 with a depository terminal is a module for reading delivery information of an RF tag by wireless communication. The depository terminal transmitting/receiving unit 91 is a module that performs a connection process between the depository terminal device 4 and the communication line 10. The delivery completion processing unit 92 has delivered the delivery D to the recipient Q at the delivery destination H when the recipient Q who has the absentee contact form A arrives at the depository F to receive the delivery D. When the delivery completion information indicating that the delivery completion information is input, the delivery type D RFID tag 5 of the delivery D is used by the RF sensor 90 with the depository terminal to deliver the delivery D in the UHF radio band of 860 to 960 MHz or the HF radio band of 13.56 MHz. The information is read, the absent contact sheet ID information is read by the RF sensor 90 with depository terminal from the absent contact sheet tag 7 of the absentee contact sheet A issued for the delivery D, and the delivery information and the absentee contact sheet are read. This is a module that includes ID information in the delivery completion information and transmits it together with the depository terminal ID information of the depository terminal device 4 to the server device 1 by the depository terminal transmitting/receiving unit 91. The touch panel display 93 is a device for operating the depository terminal device 4 by displaying information on a screen (display) and touching the screen to perform input/selection operation. The speaker 94 is a device that outputs sound from the depository terminal device 4. The RF sensor 90 with a depository terminal that reads the delivery information of the RF tag uses the wireless communication in the UHF wireless band of 860 to 960 MHz, or the band of the HF wireless band of 13.56 MHz, or both of the bands for wireless communication. Can send and receive.

(1.4) Configuration of Delivery Management Database 20 and Member Management Database 21 FIG. 4 is a diagram showing configurations of the delivery management database 20 and the member management database 21 of FIG. 2 (ER diagram by IDEF1X (Integration Definition) notation) Is. The delivery management database 20 includes a "reception management table", a "position history table", a "delivery vehicle terminal history table", a "packing room terminal table", a "delivery vehicle table", a "absence contact table", and a "delivery box". It is a relational database that has each table of "table" and has a relation between each table. Further, the deliveryman management database 20a is provided with each table of a "deliveryman table" and a "portable terminal use history table", and is a relational database having a relationship between each table question. Further, the member management database 21 includes a "registered member table".

The “reception management table” is a table for storing and managing information for tracking and managing the received delivery D. The "reception management table" includes "reception management ID", "delivery ID", "delivery related information", "delivery location information", "recipient name information", "recipient member ID information", and "receipt" "Person contact information", "Requester contact information", "Delivery status information", "Deposit box delivery box ID", "Deposit date and time", "Receiving method information", "Delivery terminal ID", "Delivery information" Of each field. The'reception management ID' corresponds to a reception number uniquely attached to each delivery D. The “delivery item ID” is delivery item ID information that is the ID information of the delivery item D. The “delivery-related information” is information relating to the contents of the delivery D, and the delivery-related information includes, for example, the attributes of the delivery (breakage, refrigeration, etc.), the name of the delivery (books, clothes, etc.). ) And the like may be included. The “delivery destination position information” is information relating to the position of the delivery destination, and specifically includes the address of the delivery destination, the building name, the room number, and the like. The'recipient name information' is information about the name or name of the recipient. The'recipient member ID information' is the member ID information when the recipient Q is a registered member. The'recipient contact information' is contact information of the recipient Q (eg, telephone number, FAX number, e-mail address, etc.). The'client contact information' is the contact information (eg, telephone number, FAX number, E-mail address, etc.) of the client who requested the delivery of the delivery D. The "delivery status information" is information that identifies at which delivery stage the delivery D is currently in progress (for example, "in the XX delivery center", "transporting from the XX delivery center to the △△ delivery center", "delivery". "Delivery to destination" etc.). The “consignment delivery box ID” is information on the delivery box ID of the delivery box when the delivery D is deposited in the delivery box. The “deposit date and time” is information on the date and time when the delivery D was deposited in the home delivery box B. "Receiving method information" is information about the receiving method when the recipient Q of the delivery D specifies the receiving method (delivery box receipt, delivery center receipt, designated convenience store receipt, redelivery receipt, redelivery date, etc.) ). The'delivery terminal ID' is the terminal ID information of the terminal device (the mobile terminal device 3 or the depository terminal device 4) that has performed the delivery delivery process when delivering the delivery D to the recipient Q. In the “delivery information”, when the delivery of the delivery D is completed, the delivery completion time, the ID information of the delivery person P who made the delivery, and the like are recorded.

The “position history table” is a table that manages the position information of the delivery D at each time. The "position history table" has fields of "position history ID", "reception management ID", "date and time", and "delivery position information". The “date and time” is the measurement date and time of the history and altitude coordinates of the delivery D specified by the reception management ID, and the “delivery item position information” is the history and altitude coordinates of the delivery D. The history/altitude coordinates are absolute coordinates measured by a positioning system such as GNSS.

The “delivery vehicle terminal history table” is a table that manages a history of handling the deliverables D by each luggage compartment terminal device 2. The “delivery vehicle terminal history table” has fields of “delivery vehicle terminal history ID”, “reception management ID”, “loading room terminal ID”, “loading date and time”, “unloading date and time”, and “valid flag”. .. The'luggage compartment terminal ID' is the luggage compartment terminal ID information which is the ID information of the luggage compartment terminal device 2 arranged in the luggage compartment of the delivery vehicle S. The "loading date and time" is the date and time when the delivery D specified by the reception management ID is loaded in the luggage compartment of the delivery vehicle S, and the "unloading date and time" is the delivery date D from the luggage compartment of the delivery vehicle S. The date and time when the cargo was unloaded. The “valid flag” is flag information indicating the validity of each record, and is set to “valid” when the record is created (when the delivery D is loaded in the luggage compartment of the delivery vehicle S), and the delivery D is When a certain time (for example, 10 minutes) has passed since the cargo was unloaded from the luggage compartment of the delivery vehicle S, it is set to "invalid". When the “valid flag” of a certain record in the “delivery vehicle terminal history table” is “valid state”, the delivery vehicle S corresponding to the “delivery vehicle terminal history ID” of the record is the “receipt management ID” of the record. It is possible to determine that the delivery D corresponding to the above item is in a state of being in possession (in possession state).

The “portable terminal history table” is a table that manages a history in which the delivery member P who possesses each portable terminal device 3 handles the delivery D. The "portable terminal history table" has fields of "portable terminal history ID", "reception management ID", "portable terminal ID", "charge start date/time", "charge end date/time", and "valid flag". The'mobile terminal ID' is a unique ID assigned to each mobile terminal device 3. The "charge start date and time" is the date and time when the delivery member P who owns the mobile terminal device 3 specified by the mobile terminal ID starts the charge of the delivery D specified by the reception management ID, and the "charge end date and time" is the This is the date and time when the delivery person P finished the charge of the delivery D. The'valid flag' is flag information indicating the validity of each record, and is set to “valid” when the record is created, and is set to “invalid” when the delivery member P finishes handling the delivery D. When the “valid flag” of a certain record in the “portable terminal history table” is “valid state”, the delivery person P who owns the portable terminal device 3 corresponding to the “portable terminal history ID” of the record is the record. It can be determined that the delivery D corresponding to the “receipt management ID” is in a possession state (an possession state).

The “luggage compartment terminal table” is a table for identifying and managing each luggage compartment terminal device 2. The "luggage compartment terminal table" has fields of "luggage compartment terminal ID", "luggage compartment terminal name", and "delivery vehicle ID". The “baggage compartment terminal name” is an arbitrary name (for example, a serial number) assigned to the luggage compartment terminal device 2 specified by the luggage compartment terminal ID, and the “delivery vehicle ID” is the luggage compartment terminal device 2 It is delivery vehicle ID information of the installed delivery vehicle S.

The “delivery vehicle table” is a table that manages information about each delivery vehicle S. The "delivery vehicle table" has fields for "delivery vehicle ID", "delivery vehicle name", and "delivery vehicle type". The "delivery vehicle name" is an arbitrary name (for example, driver's abbreviation, license plate number, etc.) assigned to the delivery vehicle S specified by the delivery vehicle ID, and the "delivery vehicle type" is the type of the delivery vehicle S. This is information on (vehicle type, etc.). Since the luggage compartment terminal device 2 and the delivery vehicle S are paired, the luggage compartment terminal ID and the delivery vehicle ID are paired.

The “mobile terminal table” is a table for identifying and managing each mobile terminal device 3. The "mobile terminal table" has fields of "mobile terminal ID", "mobile terminal name", and "mobile terminal address". The "portable terminal name" is an arbitrary name (for example, a serial number) assigned to the portable terminal device 3 specified by the portable terminal ID, and the "portable terminal address" is when the communication line of the portable terminal device 3 is connected. Address information (telephone number, network address, etc.).

The “depository terminal table” is a table for identifying and managing each depository terminal device 4. The "depository terminal table" has fields of "depository terminal ID", "depository terminal name", and "depository terminal type". The "depository terminal name" is an arbitrary name (for example, a serial number) assigned to the depository terminal device 4 specified by the depository terminal ID, and the "depository terminal type" is the depository terminal device 4 This is information of the type (model etc.) of.

The "absence contact form table" is a table for managing information regarding the issued absence contact form. The "absence contact form table" has fields of "absence contact form ID", "reception management ID", "portable terminal ID", and "issue date/time". The'reception management ID' is the reception management ID of the delivery D for which the absence report A specified by the absence report ID is issued, and the'portable terminal ID' is the mobile terminal device 3 that issued the absence report A. The mobile terminal ID and “Issuing date/time” are information on the date and time when the absence contact form A was issued.

The “delivery box table” is a table for managing information about each delivery box B. The "delivery box table" has fields of "delivery box ID", "delivery box name", "delivery box location information", and "contact information". The “delivery box name” is the name of the delivery box B specified by the delivery box ID (for example, serial number), and the “delivery box location information” is information about the location of the delivery box B (for example, address or deposit). “Name of place, etc.)” and “contact information” are information relating to the contact of the administrator who manages the delivery box B.

The “delivery person table” is a table for identifying and managing each delivery person P involved in the delivery work of the delivery D. The "deliveryman table" has fields of "deliveryman ID", "deliveryman name", "deliveryman affiliation information", and "deliveryman contact information". The "deliveryman name" is the name of the deliveryman P identified by the deliveryman ID, the "deliveryman affiliation information" is information on the affiliation of the deliveryman P (company name, department name, etc.), and "deliveryman contact" The destination information' is information (telephone number, etc.) regarding the contact information of the delivery person P.

The “mobile terminal usage history table” is a table for managing history information of which delivery staff P used each mobile terminal device 3 in which time zone. The "portable terminal use history table" has fields of "portable terminal use history ID", "portable terminal ID", "deliverer ID", "lending date", "return date", and "valid flag". The “lending date and time” is the date and time when the mobile terminal device 3 identified by the mobile terminal ID is lent to the delivery member P identified by the delivery member ID, and the “return date and time” is the delivery date and time by the delivery member P. Is the date and time when the item was returned. The “valid flag” is flag information indicating the validity of each record, and is “valid” when the record is created, and is “invalid” when the delivery member P returns the mobile terminal device 3. When the “valid flag” of a certain record in the “mobile terminal usage history table” is “valid state”, the delivery person P corresponding to the “delivery person ID” of the record corresponds to the record “portable terminal ID”. It is possible to determine that the mobile terminal device 3 is in a possession state (an possession state).

The “registered member table” is a table of information such as contact information of a member-registered person (recipient Q) for receiving various additional services related to delivery work. The "registered member table" has fields of "member ID information", "member name information", "member address information", "contact information", "notification setting information", and "out-of-office delivery destination designation information". .. "Member name information" is the name of the member identified by the member ID information, "Member address information" is the address of the member, "Contact information" is the contact information (phone number, etc.) of the member, and "Notification settings" “Information” is setting information on whether or not to send an approach notification or absent notification to the member, and “absent addressee designation information” is a delivery destination to deliver the delivery D when the member is absent at the time of delivery. Information (for example, a designated delivery box, a designated delivery center, etc.).

Each of the delivery item ID, delivery vehicle terminal ID, mobile terminal ID, depository terminal ID, delivery vehicle ID, delivery member ID, absentee contact form ID, and home delivery box ID is the ID type (delivery) from the ID number itself. It is necessary to be able to specify a product ID, a delivery vehicle terminal ID, a mobile terminal ID, a depository terminal ID, a delivery vehicle ID, a delivery person ID, an absentee contact form ID, and a delivery box ID). , "(Type number) (serial number)". Here, (type number) is a number for identifying the ID type, and (serial number) is a series of unique and equal integers assigned for individual identification within each type. is there.

(2) Operation of Delivery Tracking Management System The operation of the delivery tracking management system of the present embodiment configured as described above will be described below.

(2.1) Delivery Tracking Operation During Delivery of Delivery D FIG. 5 is a flowchart showing a delivery management database updating process during delivery of the delivery D. This delivery management database update processing is performed by the delivery person P when the delivery D is loaded and transported in the luggage compartment of the delivery vehicle S, at the collection/delivery center, the delivery destination H, the depository F, or the like. This is a process that is carried out while carrying.

First, in step S1, the server device 1 transmits a response request signal to the luggage compartment terminal device 2 and the portable terminal device 3 via the communication line 10. Here, the server device 1 may transmit the response request signal at regular intervals, or may be irregularly transmitted as necessary.

In step S101, when the mobile terminal device 3 receives the response request signal from the delivery device P as the reading operation of the delivery person P, in step S102, the RF sensor 80 with the mobile terminal of the mobile terminal device 3 requests the search. Radio signals. Here, the "search request signal" means a wireless signal for requesting the RF tag to respond. The RF tag (delivery tag 5, delivery vehicle tag 6, deliveryman tag 9, etc.) that has received the search request signal returns the information recorded by itself to the mobile terminal device 3, and the mobile terminal of the mobile terminal device 3 The attached RF sensor 80 receives it. Next, in step S103, the mobile terminal position information acquisition unit 81 of the mobile terminal device 3 acquires the position information (longitude/latitude/altitude information) of the mobile terminal device 3 by a positioning system such as GNSS. Then, in step S104, the mobile terminal transmitting/receiving unit 82 of the mobile terminal device 3 reads the information read by the RF sensor with mobile terminal 80 (the ID returned from the delivery tag 5, the delivery vehicle tag 6, the deliveryman tag 9, etc.). Information), the position information acquired by the mobile terminal position information acquisition unit 81, and the mobile terminal ID information of the mobile terminal device 3 are returned to the server device 1 via the communication line 10.

In this case, the "search request signal" can be transmitted and the update information can be received by using the network line of this system, or the mobile terminal device 3 can be brought close to the target RF tag and the HF of 13.56 MHz can be obtained. It is also possible by band wireless communication. In particular, since the delivery tag 5 is a hybrid RFID tag, when reading the information of a plurality of deliveries D in the luggage compartment, it is performed by wireless communication in the UHF band of 860 to 960 MHz, on a park or on a public road. When the information needs to be updated, the wireless communication is performed in the HF band of 13.56 MHz, which enables wireless communication by holding the terminal over an extremely short distance used in public transportation.

The reason for adopting such a method is regulation by the Radio Law, and communication cannot be performed in a public environment such as a park or a public road unless permission is obtained in advance. The use of the UHF band of 860 to 960 MHz is not permitted in unauthorized wireless communication. Therefore, only in the wireless communication within its own business office, the facility of a specific customer, or within the closed luggage space of the delivery vehicle S, the wireless communication of 860 to 960 MHz of several meters to several tens of meters is possible. Information can be exchanged by the UHF band. Therefore, even in the case of wireless communication in a limited luggage compartment space, in order to prevent radio leakage to the outside of the luggage compartment, it is preferable to provide a means that enables communication only when the luggage compartment door is closed. .. In that case, even if a means for detecting opening/closing of the luggage compartment door is provided, a wireless communication is prohibited when the luggage compartment door is “open” and a wireless communication is possible only when the luggage compartment door is “closed”. good. For that purpose, the information updating program can be started when the luggage compartment door is closed. Further, although not shown, a wireless communication shielding means such as a thick curtain may be provided inside the luggage compartment door to shield the emission of radio waves to the outside even when the luggage compartment door is opened.

If the (x, y, z) coordinates are known as the position information of the delivery D in the luggage compartment, it is possible to know at which position in the luggage compartment the target delivery is placed in a matrix.

Here, the RF sensor 80 with the mobile terminal of the mobile terminal device 3 responds to the search request signal from the deliveryman tag 9 (such as the cases shown in FIGS. 1A to 1D) and the delivery tag 5. 1 (b) (c) (d) case, etc., and the response from the delivery vehicle tag 6 (case of FIG. 1 (a)) may be received. Therefore, in step S104, the information returned from each mobile terminal device 3 to the server device 1 is (luggage compartment terminal ID, position information, {deliverer ID}, {delivery item ID}, {delivery vehicle ID}). Become a pair. Here, "{...}" represents a set. When there is no response to each type of RF tag (deliveryman tag 9, delivery item tag 5, delivery vehicle tag 6), the ID set of that type of RF tag is an empty set.

On the other hand, if the information can be updated in a closed space such as a luggage compartment, the information is updated by UHF wireless communication in the 860 to 960 MHz band. In that case, the target RF tag must be a hybrid RFID tag. In step S201, when the luggage compartment terminal device 2 receives the response request signal from the server device 1, in step S202, the luggage compartment terminal-equipped RF sensor 70 of the luggage compartment terminal device 2 receives a UHF radio wave of 860 to 960 MHz. A search request signal is wirelessly transmitted. The RF tag (hybrid RFID tag 5 or the like) that has received the search request signal returns the information recorded by itself to the luggage compartment terminal device 2 by a UHF radio wave of 860 to 960 MHz, and the The luggage room terminal equipped RF sensor 70 receives it. Next, in step S203, the luggage compartment terminal position information acquisition unit 71 of the luggage compartment terminal device 2 acquires the position information (longitude/latitude/altitude information) of the luggage compartment terminal device 2 by a positioning system such as GNSS. To do. Then, in step S204, the luggage compartment terminal transmitting/receiving unit 72 of the luggage compartment terminal device 2 reads the information (the ID information returned from the hybrid RFID tag 5 or the like) read by the RF sensor 70 with the luggage compartment terminal, the luggage compartment terminal. The position information acquired by the position information acquisition unit 71 and the luggage compartment terminal ID information of the luggage compartment terminal device 2 are returned to the server device 1 via the communication line 10.

Here, in step S204, the information returned from each luggage compartment terminal device 2 to the server device 1 is a set of (luggage compartment terminal ID, position information, {delivery item ID}). Here, “{delivery item ID}” represents a set of delivery item IDs of the delivery item tag 5 attached to each delivery item D in the luggage compartment of the delivery vehicle S read by the RF sensor 70 with the luggage compartment terminal. .. If there is no delivery D in the luggage compartment, it will be an empty set.

In step S2, the server device 1 receives the response information returned by the mobile terminal device 3 and the luggage compartment terminal device 2 in response to the response request signal. Here, as possible cases, there is no response, when response information is received from one terminal device (luggage compartment terminal device 2 or mobile terminal device 3), and a plurality of terminal devices (luggage compartment terminal device). 2 or the response information from the mobile terminal device 3) may be received.

Next, in step S3, the server device 1 determines whether or not the response information received from the luggage compartment terminal device 2 is included in the received response information. This determination is performed by checking each ID information in the response information and checking whether or not the (type number) part in the ID number is the type number of the luggage compartment terminal ID. If the response information from the luggage compartment terminal device 2 is not included, the process proceeds to step S5 described below.

On the other hand, when the response information from the luggage compartment terminal device 2 is included, the delivery vehicle information updating unit 31 of the server device 1 in step S4, based on the response information from each luggage compartment terminal device 2, the delivery management database. The “delivery vehicle terminal history table” and the “position history table” in 20 are updated as necessary. Specifically, it is as shown in FIG. The response information from each luggage compartment terminal device 2 is a set of (luggage compartment terminal ID, position information, {delivery item ID}). The delivery vehicle information updating unit 31 extracts all the records in which the “luggage compartment terminal ID” field in the “delivery vehicle terminal history table” matches the luggage compartment terminal ID included in the response information (S301). Then, for each delivery item ID (ID _i ) in the set {delivery item ID} included in the response information (S302), it corresponds to the "reception management ID" of each extracted record (hereinafter referred to as "extracted record"). It is determined whether or not the delivery ID (ID _i ) is included in the set of delivery IDs (which are associated with each other by the “reception management table”) (S303), and the delivery ID (ID _i ) is included. If not, a new record is added to the “delivery vehicle terminal history table”, and the delivery ID (the reception management ID corresponding to ID _i and the luggage compartment terminal ID are registered in the new record, and 'Is the reception time of the response information, and the'valid flag'is'valid' (S304) Next, for each extracted record (including the new record added in step S304) (S306),' of the extracted record. It is determined whether the delivery ID corresponding to the reception management ID' is included in the set {delivery ID} included in the response information (S307). If not included, the "valid flag" of the extracted record is set. It is set as “invalid”, and the “delivery vehicle terminal history table” is updated using “unloading time” as the reception time of the response information (S308), and then when the “valid flag” of the extracted record is “valid” ( S309), a new record is added to the “position history table”, and the “receipt management ID” of the extracted record, the reception time of the response information, and the delivery position information matching the response information are added to the new record. The history/altitude coordinates are registered (S310), whereby the information of the deliveries D loaded in the luggage compartment of the delivery vehicle S specified by the luggage compartment terminal ID is updated, and the current status of those deliveries D is updated. Location information is updated.

Next, in step S5, the server device 1 determines whether or not the response information received from the mobile terminal device 3 is included in the received response information. This determination is performed by checking each ID information in the response information and checking whether or not the (type number) part in the ID number is the type number of the mobile terminal ID. When the response information from the mobile terminal device 3 is not included, the server device 1 ends this series of processing. On the other hand, if the response information from the server device 1 is included, the process proceeds to the next step S6. Here, the response information from each mobile terminal device 3 is (mobile terminal ID, position information, {delivery member ID}, {delivery item ID}, {delivery vehicle ID}).
It is a group of.

Next, in step S6, the server device 1 determines whether the response information from the mobile terminal device 3 includes the deliveryman ID. If the deliveryman ID is not included, the process proceeds to step S8 described below. On the other hand, when the deliveryman ID is included, in step S7, the deliveryman information updating unit 32, based on the response information from the mobile terminal device 3, "the mobile terminal use history table" in the deliveryman management database 20a. Will be updated as needed. Specifically, it is as shown in FIG. First, the deliveryman information updating unit 32 determines that the “mobile terminal ID” field in the “mobile terminal use history table” is a valid record (“valid flag” is “valid”) that matches the mobile terminal ID included in the response information. All records) are extracted (S321). If no valid record is extracted (S322), a new record is added to the "mobile terminal use history table", the mobile terminal ID and the delivery person ID in the response information are registered in the new record, and the "lending" is performed. The “date and time” is the reception time of the response information, and the “valid flag” is “valid” (S323). On the other hand, when the valid record is extracted (S322), the deliveryman information updating unit 32 determines whether the deliveryman ID of the extracted valid record matches the deliveryman ID in the response information (S324). If they do not match, after the'return date and time' of the extracted valid record is set as the reception time of the response information, the'valid flag' of the valid record is invalidated (S325), and the “mobile terminal use history table” is displayed. A new record is added to, the mobile terminal ID and the deliveryman ID in the response information are registered in the new record, and the'lending date and time' is the reception time of the response information and the'valid flag' is'valid'. (S323). As a result, in the "portable terminal usage history table", the delivery person ID of the delivery person P who currently has the portable terminal device 3 specified by the portable terminal ID in the response information is associated with the portable terminal ID.

Next, in step S8, the server device 1 determines whether or not the delivery ID is included in the response information from the mobile terminal device 3. If the delivery ID is not included, the process proceeds to step S10 described below. On the other hand, if the delivery item ID is included, the deliveryman information updating unit 32 determines the “portable terminal history table” in the delivery management database 20 based on the response information from the portable terminal device 3 in step S9. Update the "position history table" as needed. Specifically, it is as shown in FIG. First, the deliveryman information updating unit 32 refers to the “reception management table” and acquires the reception management ID corresponding to the delivery item ID included in the response information (S331), and then, in the “portable terminal history table”. , All valid records whose'reception management ID' field matches the acquired reception management ID (records whose'valid flag' is'valid') are extracted (S332). If no valid record is extracted (S333), a new record is added to the "mobile terminal history table", and the acquired reception management ID and the mobile terminal ID in the response information are registered in the new record. The “start date and time of charge” is set to the reception time of the response information, and the “valid flag” is set to “valid” (S336). On the other hand, when the valid record is extracted (S333), the deliveryman information updating unit 32 determines whether or not the mobile terminal ID of the extracted valid record matches the mobile terminal ID in the response information (S334). If they do not match, the'valid end date/time' of the extracted valid record is set as the reception time of the response information, and the'valid flag' of the valid record is invalidated (S335), and the "portable terminal history table" is displayed. A new record is added to the new record, and the received reception management ID and the mobile terminal ID in the response information are registered in the new record. The'start date and time of charge' is the reception time of the response information and the'valid flag' is'valid'. (S336). Next, the "location history table" is searched using the reception management ID corresponding to the delivery ID included in the response information and the reception time of the response information as search keys, and the "reception management ID" field and the "date and time" field are displayed. A record matching the reception management ID and the reception time of the response information is searched (S338). Then, if there is no record in which both match (S339), a new record is added to the "position history table", and the reception management ID, the reception time of the response information, and the response information are added to the new record. The history and altitude coordinates of the contained delivery item position information are registered (S340). As a result, the mobile terminal device 3 specified by the mobile terminal ID in the response information in the “mobile terminal history table” is associated with the delivery ID of the delivery D currently being delivered, and The current location information is updated.

Next, in step S10, the server device 1 determines whether or not the delivery vehicle ID is included in the response information from the mobile terminal device 3. If the delivery vehicle ID is not included, the series of delivery management database update processing ends. On the other hand, if the delivery vehicle ID is included, the deliveryman information updating unit 32 first searches the "loading room terminal table" in step S11 to acquire the luggage room terminal ID corresponding to the delivery vehicle ID. After that, the "delivery vehicle terminal history table" is searched, all valid records (records with the "valid flag" being "valid") corresponding to the luggage compartment terminal ID are extracted, and the reception management in each extracted record is performed. Obtain an ID (hereinafter referred to as "receipt management ID for cargo delivery"). Then, in steps S12 to S14, the delivery person information updating unit 32 in the delivery management database 20 based on the response information from the portable terminal device 3 with respect to the received reception management ID of each cargo delivery. The "portable terminal history table" and the "position history table" are updated as necessary. The update process in step S13 is specifically the same as the process of FIG. 8 described above (in this case, step S331 is omitted). As a result, in the "mobile terminal history table", the mobile terminal device 3 specified by the mobile terminal ID in the response information is delivered to each delivery in the luggage compartment of the currently used delivery vehicle S specified by the delivery vehicle ID. It is associated with the delivery ID of item D.

If the response information includes response information from a plurality of mobile terminal devices 3, the processes of steps S5 to S14 are individually executed for the response information from each mobile terminal device 3. It

By the above operation, the position history of each delivery D at each time is recorded in the “position history table” of the delivery management database 20, and the position of each delivery D at each time is tracked. It becomes possible. In addition, the history of the mobile terminal device 3 owned by the delivery person P who was in charge of handling each delivery D at each time point is recorded in the “portable terminal history table” of the delivery management database 20, and , The usage history of the delivery person P who has been using each mobile terminal device 3 at each point in time is recorded in the “portable terminal usage history table” of the delivery person management database 20a, and for each delivery D at each time. In addition, it becomes possible to follow up and investigate which delivery person P was handling the delivery D.

Here, the luggage compartment terminal device 2 and the mobile terminal device 3 perform an operation of sensing peripheral RF tags in response to a response request from the server device 1 and returning response information (S101 to S104 of FIG. 5, S201 to S204) are exemplified, but the luggage compartment terminal device 2 and the mobile terminal device 3 are configured to periodically perform sensing of the RF tag and return response information at regular intervals regardless of the response request. You can also Moreover, since the luggage compartment terminal device 2 and the mobile terminal device 3 include the position information acquisition unit (the luggage compartment terminal position information acquisition unit 71, the portable terminal position information acquisition unit 81), the luggage compartment terminal device 2 and the portable terminal device. In the third aspect, when the position detected by the position information acquisition unit moves by a certain distance or more from the position where the previous sensing is performed, the RF tag is sensed and the response information is returned. it can.

(2.2) Delivery approach notification processing operation Next, when the delivery D approaches the delivery destination H, an approach notification is sent to the recipient terminal device 11 or the like of the recipient Q (delivery). The object approach notification process) will be described. This approach notification is sent only to registered members who are eligible to receive various additional services related to delivery work.

FIG. 9 is a flowchart showing the delivery approach notification processing. First, in step S401, the server device 1 receives the response information from the luggage compartment terminal device 2 or the mobile terminal device 3 (the same as the response information received in step S2 of FIG. 5). Here, the response information returned from each luggage compartment terminal device 2 to the server device 1 is a set of (luggage compartment terminal ID, position information, {delivery item ID}). The response information from each mobile terminal device 3 is a set of (mobile terminal ID, position information, {deliverer ID}, {delivery item ID}, {delivery vehicle ID}). Here, upon receipt of the response information, the delivery management database updating process described in FIG. 5 is executed in advance.

Next, in step S402, the related delivery item search unit 40 uses the “mobile terminal history table” or the “delivery vehicle terminal history table” of the delivery management database 20 to display the mobile terminal ID or the luggage compartment terminal included in the response information. A valid record corresponding to the ID (a record whose'valid flag' is "valid") is extracted, and the'reception management ID' of each extracted valid record is extracted, and a list of the extracted reception management IDs (hereinafter Create a "related deliveries list". Then, the related delivery item search unit 40 refers to the “reception management table” of the delivery management database 20, and selects “delivery destination position information” from the delivery items D specified by each reception management ID in the related delivery item list. The position of the delivery destination H of the delivery D specified by is extracted within a predetermined distance from the position information included in the response information, and the reception management ID of the extracted delivery D Create a list (hereinafter referred to as "approaching delivery list"). Here, when the approaching delivery item list is empty (S403), the delivery approaching notification process is terminated and the process returns to step S401. On the other hand, if the approaching deliveries list is not empty, the process proceeds to the next step S404.

Next, in step S404, the related delivery item search unit 40 refers to the “reception management table” of the delivery management database 20 and the “registered member table” of the member management database 21, and refers to each reception management ID of the approaching delivery list. Regarding, regarding the reception management ID, a list (hereinafter referred to as "contact information list") of ('recipient contact information','recipient member ID information','notification setting information') is created. Here, the "notification setting information" refers to the "registered member table" only when the recipient Q of the delivery destination H is a registered member (that is, when the member ID is set in the "recipient member ID information"). Is set. Each element consisting of a set of ('recipient contact information','recipient member ID information','notification setting information') registered in the contact information list is hereinafter referred to as "contact information".

Next, in steps S405 to S409, for each contact information registered in the contact information list,
(S406) The related delivery item search unit 40 determines whether or not the member ID is set in the “recipient member ID information” of the contact information,
(S407) If the member ID is set, it is determined whether or not the “notification setting information” of the contact information is “send approach notification” (approach notification service is valid),
(S408) If the approach notification service is valid, the delivery D has approached via the communication line 10 to the e-mail address or SNS account included in the “recipient contact information” of the contact information. To send an approach notification,
Is executed. Here, the text of "approach notification" is automatically created according to a predetermined format.

By the above operation, when the delivery D approaches the delivery destination H to a certain distance, the approach notification is automatically transmitted to the contact information of the recipient Q of the registered member who has registered in advance that the delivery notification service will be received. Then, the recipient Q can recognize that the delivery D will arrive soon.

Here, the example has been shown in which the approach notification is transmitted only to the registered members who have registered in advance to receive the approach notification service, but in addition to this example, it may be configured to be sent to all registered members. It can also be configured to send to all regardless of whether or not the member is a registered member.

(2.3) Delivery Processing Operation at Delivery Destination Next, when the delivery item D reaches the delivery destination H, the delivery item D is delivered to the recipient Q (FIG. 1B). ) Processing (delivery destination delivery completion registration processing) will be described.

FIG. 10 is a flowchart showing the delivery destination registration processing. First, in step S421, at the delivery destination H, the delivery member P approaches the respective deliveries D from the touch panel display 88 of the mobile terminal device 3 and inputs a "delivery completion confirmation instruction" by wireless communication in the 13.56 MHz HF band. To do. For example, a dedicated application program is executed in the mobile terminal device 3, a delivery completion confirmation button is displayed on the touch panel display 88 on the execution screen of the application program, and the delivery person P clicks the delivery completion confirmation button. It can be executed by tapping.

Next, in step S422, when the "delivery completion confirmation instruction" is input to the mobile terminal device 3, the delivery completion processing unit 83 of the mobile terminal device 3 causes the RF sensor 80 with a mobile terminal to sense a nearby RF tag. And receive the response information. At this time, since the delivery member P is in possession of the delivery item D, the response information from the hybrid RFID tag 5 of the delivery item D and the delivery agent P's delivery operation time if the delivery item D is normal by sensing the RF tag. The response information should be received from the deliveryman tag 9 that he always has (see FIG. 1(b)). Next, in step S423, the delivery completion processing unit 83 causes the mobile terminal position information acquisition unit 81 to acquire the current position information of the mobile terminal device 3.

Next, in step S424, the delivery completion processing unit 83 determines whether or not the response information of the RF tag has been successfully received in step S422. That is, it is determined whether the response information including the ID number of the hybrid RFID tag 5 and the response information including the ID number of the deliveryman tag 9 are received. Here, as described above, each ID number has a structure such as “(type number) (serial number)”, and the (type number) portion of the received ID number is the delivery item ID and the delivery person ID. If it is determined whether it is the type number or not, it can be determined whether the reception was successful. Here, if it is determined that the read error has not been received normally, the delivery completion processing unit 83 outputs the read error display and the error occurrence sound from the touch panel display 88 and the speaker 89 in step S425, thereby indicating that the read error has occurred. The delivery person P is notified of the occurrence, and the delivery destination delivery completion registration process ends. On the other hand, if it is determined in step S424 that the reception was successful, the process proceeds to the next step S426.

Next, in step S426, the delivery completion processing unit 83 transmits delivery completion information to the server device 1 via the communication line 10. Here, the "delivery completion information" is, in addition to the delivery completion confirmation instruction input information, the delivery ID of the delivery D and the delivery person ID of the delivery person P received in step S422, and acquired in step S423. The information includes the current position information of the mobile terminal device 3.

Next, in step S441, when the server device 1 receives the delivery completion information transmitted from the mobile terminal device 3, in step S442, the delivered registration unit 33 of the server device 1 delivers the delivery included in the delivery completion information. Based on the product ID, the “reception management table” of the delivery management database 20 is searched, and “delivery destination position information” corresponding to the delivery ID is acquired. Then, in step S443, the delivered registration unit 33 collates the acquired “delivery destination position information” with the position information included in the received delivery completion information, and determines whether the two match. Here, if it is determined that the two do not match, in step S444, the delivered registration unit 33 sends the “position” via the communication line 10 to the mobile terminal device 3 that has transmitted the delivery completion information. Nonconformance error information" is transmitted. On the other hand, if it is determined that the two match, the delivered registration unit 33 determines in step S445 that the record corresponding to the delivery ID in the “receipt management table” of the delivery management database 20. In the “delivery information” field, the delivery person ID included in the received delivery completion information and the reception time of the delivery completion information are registered, the “delivery status information” field is changed to “delivered”, and the “reception management table” is displayed. "Update. Further, the delivered registration unit 33 searches the “delivery vehicle terminal history table” and the “portable terminal history table” based on the reception management ID corresponding to the delivery ID, and displays the record corresponding to the reception management ID. Disable all valid flags'. Then, in step S446, the delivery registration unit 33 transmits a “completion acceptance notification” to the mobile terminal device 3 that has transmitted the delivery completion information via the communication line 10.

Next, in step S427, when the mobile terminal device 3 receives the “position mismatch error information” or the “completion accepted information” transmitted from the server device 1, in step S428, the delivery completion processing unit of the mobile terminal device 3 is received. 83 determines whether the received information is “position mismatch error information”. Here, if it is determined that the position incompatibility error information is present, the delivery completion processing unit 83 outputs the position incompatibility error display and the error generation sound from the touch panel display 88 and the speaker 89 in step S429, and thereby the position incompatibility error is output. Is notified to the delivery member P, and the delivery destination delivery completion registration process is terminated. On the other hand, when it is determined in step S429 that it is not the "position incompatibility error information", the delivery completion processing unit 83 outputs a reception completion display and a reception completion sound from the touch panel display 88 and the speaker 89 in step S430. The delivery person P is notified that the delivery registration processing has been normally accepted, and the delivery destination registration processing ends.

When the delivery person P delivers the delivery D to the wrong delivery destination by the above operation, the delivery person P is notified of the location incompatibility error by the location incompatibility error display and the error sound, so that the delivery error is caused. Can be prevented. Further, in the “reception management table” of the delivery management database 20 of the server device 1, since the delivery time and the ID information of the delivery person P who has delivered are recorded as “delivery information”, delivery is performed ex post. It becomes possible to confirm when and by whom the item D was delivered.

(2.4) Absence Contact Form Registration Processing Operation Next, when the delivery member P delivers the delivery D to the delivery destination H and the recipient Q is absent at the delivery destination H, the absence notification form is executed. The registration process (FIG. 1C) will be described.

FIG. 11 is a flowchart showing the absence contact form registration process. First, in step S451, the delivery person P at the delivery destination H inputs the “absence contact form issuance instruction” from the touch panel display 88 of the mobile terminal device 3. For example, a dedicated application program is executed on the mobile terminal device 3, an absent contact form issuing button is displayed on the touch panel display 88 on the execution screen of the application program, and the delivery person P issues the absent contact form. It can be executed by tapping the button.

Next, in step S<b>452, when the “absence contact form issuance instruction” is input to the mobile terminal device 3, the absence contact form remaining processing unit 84 of the mobile terminal device 3 notifies the server device 1 via the communication line 10. A request for issuing the absentee contact form is sent. In step S481, the server device 1 receives the absent contact notification issue request from the mobile terminal device 3. On the other hand, in step S482, the absentee contact form information registration unit 34 of the server device 1 indicates “absent” in the delivery management database 20. A new record is created in the "contact form table", an absent contact form ID of the new record is newly created, and the created absent contact form ID is transmitted to the mobile phone that has transmitted the absent contact form issuance request through the communication line 10. The absence contact form ID is transmitted to the terminal device 3. In step S453, when the mobile terminal device 3 receives the absent contact form ID transmitted from the server device 1, in step S454, the absent contact form residual processing unit 84 of the mobile terminal device 3 makes an absent contact on the touch panel display 88. Display that the vote ID has been received. Then, the deliveryman P holds the absent contact ID on the absent contact tag 7 of the absent contact A by the RF sensor 80 with a mobile terminal while holding it over the mobile terminal device 3. As a result, the absence contact ID is recorded on the absence contact slip A.

In this case, the absence contact tag 7 of the absence contact card A is preferably a hybrid type RF tag capable of wireless communication in the UHF band of 860 to 960 MHz and the HF band of 13.56 MHz.

Next, in step S455, the absentee contact form remaining processing unit 84 performs sensing of a nearby RF tag by the RF sensor 80 with a mobile terminal and receives response information. At this time, since the delivery member P possesses the delivery D and the absentee contact form A, the response information from the hybrid RFID tag 5 of the delivery D, the hybrid RFID, if the sensing of this RF tag is normal. It is supposed that the response information from the absent contact tag 7 of the absent contact tag A of the tag and the response information from the deliveryman tag 9 that the deliveryman P always possesses during the delivery business hours (FIG. 1). (See (c)). Next, in step S456, the absentee contact form remaining processing unit 84 causes the mobile terminal position information acquisition unit 81 to acquire the current position information of the mobile terminal device 3.

Next, in step S457, the absent contact note leaving processing unit 84 determines whether or not the response information of the RF tag has been normally received in step S455. That is, is the response information including the ID number of the hybrid RFID tag 5, the response information including the ID number of the absent contact tag 7 of the hybrid RFID tag, and the response information including the ID number of the deliveryman tag 9 received? Determine whether or not. Here, as described above, each ID number has a configuration such as “(type number) (serial number)”, and the (type number) portion of the received ID number is the delivery ID and the absence contact form ID. , And whether it is the type number of the delivery person ID, it is possible to determine whether or not the reception was successful. Here, when it is determined that the reception is not normally performed, in step S458, the absent contact note remaining processing unit 84 outputs the reading error display and the error generation sound from the touch panel display 88 and the speaker 89, thereby performing the reading. The delivery person P is notified of the occurrence of the error, and the absentee contact form registration processing ends. On the other hand, if it is determined in step S457 that the reception was successful, the process proceeds to the next step S459.

Next, in step S459, the absent contact note remaining processing unit 84 transmits the absent contact note remaining information to the server device 1 via the communication line 10. Here, the "absent contact form remaining information" means, in addition to the absent contact form issue information, the delivery ID of the delivery D received in step S455, the absent contact form ID of the absent contact form A, and the delivery person P's. The information includes the deliveryman ID, the mobile terminal ID of the mobile terminal device 3, and the current position information of the mobile terminal device 3 acquired in step S456.

Next, in step S483, when the server device 1 receives the absent contact form remaining information transmitted from the mobile terminal device 3, in step S484, the absent contact form information registration unit 34 of the server device 1 includes the absent contact form. The "delivery management table" of the delivery management database 20 is searched based on the delivery ID included in the remaining information, and the "delivery destination position information" corresponding to the delivery ID is acquired. Then, in step S485, the absentee contact form information registration unit 34 collates the acquired “delivery destination position information” with the position information included in the received absent contact form remaining information, and determines whether or not both match. To do. Here, when it is determined that the two do not match, the absentee contact form information registration unit 34 determines in step S486 the communication line 10 to the mobile terminal device 3 that has transmitted the absent contact form remaining information. “Position mismatch error information” is transmitted via. On the other hand, if it is determined that the two match, the absentee contact form information registration unit 34 refers to the “reception management table” in the delivery management database 20 to determine the delivery ID in step S487. The corresponding reception management ID is acquired, the record corresponding to the absent contact form ID included in the absent contact form remaining information is searched for from the “absence contact form table” in the delivery management database 20, and the record The acquired reception management ID is registered in the “reception management ID” field, the mobile terminal ID included in the absent contact note remaining information is registered in the “mobile terminal ID” field of the record, and the “issue date and time” of the record In the'field, the reception time of the absent contact notice remaining information is registered, and the "absence contact notice table" is updated. Then, in step S488, after the delivery absence notification transmission process described later is executed, in step S489, the absence contact sheet information registration unit 34 communicates with the mobile terminal device 3 that has transmitted the absence notice remaining information. The “absence contact sheet accepted response” is transmitted via the line 10. This “absence contact form acceptance completion response” is a notification signal for notifying that the issuance of the absence contact form has been accepted on the server device 1 side, but in the delivery absence notification transmission process in step S488, the recipient Q is absent. When the hour delivery destination designation information (information regarding the designated delivery destination when the recipient Q is absent) is obtained, the absence delivery receipt designation information also includes the absence delivery destination designation information.

Next, when the mobile terminal device 3 receives the “position mismatch error information” or the “absence contact sheet accepted response” transmitted from the server device 1 in step S460, the mobile terminal device 3 transmits the absence notification of the mobile terminal device 3 in step S461. The vote remaining processing unit 84 determines whether the received information is “position mismatch error information”. Here, when it is determined as “position mismatch error information”, in step S462, the absent contact note residual processing unit 84 outputs the position mismatch error display and the error generation sound from the touch panel display 88 and the speaker 89, thereby The delivery staff P is notified of the occurrence of the nonconformity error, and the absentee contact form registration processing is ended. On the other hand, when it is determined in step S429 that the information is not “position mismatch error information”, the absentee contact sheet remaining processing unit 84 outputs an absent contact sheet accepted display and acceptance completion sound from the touch panel display 88 and the speaker 89 in step S463. By outputting, the delivery person P is informed that the absence report registration process has been normally accepted, and the absence report registration process ends. Here, if the “absence contact form receipt accepted response” includes the absence delivery addressee designation information, the absentee contact form leaving processing unit 84 indicates on the touch panel display 88 the absence absence addressee designation. Information about the specified delivery destination specified by the information is also displayed.

When the delivery staff P is about to issue the absentee contact slip A at the wrong delivery destination by the above-described operation, the delivery staff P is notified of the location incompatibility error by the position incompatibility error display and the error sound. Therefore, the false issuance of the absentee contact form A can be prevented. Further, in the “absence report table” in the delivery management database 20 of the server device 1, the issuance time of the absence report A and the portable terminal ID information of the portable terminal device 3 owned by the delivery person P who issued the absentee notice A are stored. Since it is recorded, it becomes possible to confirm afterwards which delivery member P issued the absence contact form A. The correspondence between the mobile terminal ID of the mobile terminal device 3 at the time of issuance of the absentee contact form A and the delivery person ID of the delivery person P who possessed the mobile terminal apparatus 3 is "mobile" in the deliveryman management database 20a. This can be done by referring to the “terminal usage history table”.

Finally, the delivery absence notification transmission process in step S488 will be described. This delivery-absence notification transmission process is a process of notifying the recipient Q that the absent contact note A has been left when the delivery member P issues the absent contact note A at the delivery destination H. FIG. 12 is a flowchart showing the out-of-office notification transmission process.

First, in step S501, the out-of-office contact information search unit 50 of the server device 1 searches the “reception management table” of the delivery management database 20 based on the delivery ID included in the absent contact form remaining information, Acquire'Recipient name','Recipient contact information' and'Recipient member ID information' corresponding to the delivery ID. Further, when the member ID is registered in the “recipient member ID information”, the absent contact information search unit 50 searches the “registered member table” of the member management database 21 based on the member ID. , "Notification setting information" and "Out-of-office delivery destination designation information" corresponding to the member ID are acquired.

Next, in step S502, the delivery absence notification transmission unit 51 inspects whether or not the member ID is registered in the “recipient member ID information” acquired in step S501. It is determined whether or not the member is a registered member who is entitled to be provided with various additional services related to. Here, when it is determined that the member is not a registered member, the delivery absence notification transmission process ends. On the other hand, when it is determined that the member is a registered member, next, in step S503, the delivery-time absence notification transmitting unit 51 determines whether the'notification setting information' acquired in step S501 is set to transmit a notification of absence. If it is determined whether or not to send the out-of-office notification, the out-of-delivery notification transmitting unit 51 determines whether the e-mail address specified by the “recipient contact information” acquired in S501 or A delivery absence notification is sent to the SNS account informing that the absence contact form A has been issued at the delivery destination H. Here, the text of “Notification at Delivery” is automatically created according to a predetermined format.

(2.5) Receipt Designation Selection Processing Operation Next, the recipient Q who has received the above-mentioned absentee communication form A or the recipient Q who has received the above-mentioned “notification during delivery” selects the method of receiving the delivery D. The receiving designation selection process executed when the designation is performed will be described. FIG. 13 is a flowchart showing the receiving designation selection process. In this receipt designation selection process, the recipient Q uses the URL (uniform resource locator) displayed on the absentee contact form A from the recipient terminal device 11 (smartphone or the like) or the URL described in the sentence of the absence notice during delivery, It starts by accessing through the communication line 10. It is assumed that this URL is the URL of the receiving method selection homepage that is open to the public on the server device 1 so as to be accessible from the Internet.

In addition to the above method of starting the receiving designation selecting process of the receiving designation selecting process by accessing the Internet, by configuring the absent contact note A with a hybrid type RFID tag, the recipient Q becomes a recipient. By wirelessly communicating with the terminal device 11 (smartphone or the like) in the radio wave of the HF band of 13.5 MHz, the data of the absent contact note A is read, and the reception designation selection is performed via the specific URL recorded in the absentee contact note A It is also possible to execute processing.

When the recipient terminal device 11 accesses the receiving method selection home page of the server device 1 through the communication line 10 in step S511, the receiving method selection home page processing unit 52 of the server device 1 operates in step S512. As the receiving method, the information of the receiving method selecting home page including the redelivery and its time zone, and the selection input field for selecting the home delivery box receiving is transmitted to the recipient terminal device 11 that has accessed.

FIG. 14 shows an example of the receiving method selection home page. In FIG. 14, on the delivery method selection home page, a slip number input field 101, a delivery method selection field 102, a redelivery time period selection field 103, a fee display field 104, a collection/delivery center display field 105, a delivery box display field 106, and a transmission A button 107 is provided. The slip number input field 101 is a field for inputting the slip number (the (serial number) part of the absence contact ID is used) described in the absence contact slip A. The slip number input field 101 may be any delivery identification ID as long as the delivery D can be identified. When the receiving method selection homepage is accessed from the URL link described in the delivery absence notification text, the slip number of the absent contact note A is displayed in the slip number input field 101 by the receiving method selection homepage processing unit 52. It shall be entered automatically. The receiving method selection field 102 is a field in which the recipient Q inputs the selection of the receiving method. The recipient Q selects a receiving method by clicking (or tapping) the selection button in the receiving method selection field 102. Here, the receiving method is set so that it can be selected from the three methods of “receive at collection/delivery center”, “receive at delivery box” and “hope for redelivery”.

As long as the delivery safety can be secured, the selection in the receiving method selection column 102 is to receive at another place, for example, at a convenience store in the neighborhood where no delivery box is installed, or at a specific address in the neighborhood. It is also possible to select to receive. The re-delivery time period selection field 103 is a field for selecting a re-delivery time period when “I wish to re-deliver” is selected as the receiving method. The recipient Q selects a redelivery time zone by clicking (or tapping) the selection button in the redelivery time zone selection field 103. The fee display column 104 is a column for displaying a fee required for the receiving method selected by the recipient Q. By displaying the fee in the fee display field 104, the recipient Q is guided to select a method with a low fee according to the need. As a result, the labor burden on the delivery staff P can be reduced.

The collection/delivery center display column 105 is a column where the name of the collection/delivery center where the delivery D is delivered when the recipient Q selects “receive at collection/delivery center” as the receiving method. The name of this collection/delivery center is based on the “delivery destination position information” of the delivery destination H registered in the “reception management table” of the delivery management database 20, and the receiving method selection homepage processing unit 52 automatically selects the collection/delivery center. Select and display. However, in the case where the recipient Q is a registered member and a specific collection/delivery center is registered as the “out-of-office delivery destination designation information” of the recipient Q in the “registered member table” of the member management database 21, The reception method selection homepage processing unit 52 selects and displays the collection/delivery center registered in the “absent delivery destination designation information”.

The delivery box display field 106 indicates the name of the delivery box where the delivery D is to be delivered and the depository where the delivery box is installed when the recipient Q selects “receive in delivery box” as the receiving method. This is the field in which the name of the Niens store, etc. is displayed. The name of this delivery box or the like is automatically determined by the delivery method selection homepage processing unit 52 based on the “delivery destination position information” of the delivery destination H registered in the “reception management table” of the delivery management database 20. And select and display the depository. However, when the recipient Q is a registered member and a specific home delivery box and a depository are registered in the “registered member table” of the member management database 21 as the “out-of-office delivery destination designation information” of the recipient Q. On the other hand, the receiving method selection homepage processing unit 52 selects and displays the home delivery box and the depository registered in the “out-of-office delivery destination designation information”.

In step S513, the recipient Q selects a receiving method on the receiving method selection homepage and clicks (or taps) the send button 107, and in step S515, the receiving method selection homepage processing unit 52 causes the slip number input field. Based on the slip number (the (serial number) part of the absent contact slip ID) entered in 101, the “absence contact slip table” in the delivery management database 20 is searched, and there is the absence contact slip ID corresponding to the slip number. Inspect whether or not. If there is no corresponding absent contact form ID, the receiving method selection homepage processing unit 52 displays on the receiving method selection homepage that the slip number is incorrect, and returns to step S512. If there is a corresponding absence contact ID in step S515, in step S516, the receiving method selection homepage processing unit 52 refers to the "absence contact table" of the delivery management database 20 and corresponds to the absence contact ID. After the reception management ID to be obtained is acquired, in step S517, the “reception management table” of the delivery management database 20 is searched, the record corresponding to the reception management ID is extracted, and the “receipt method information” field of the extracted record is extracted. The information of the receiving method selected by the recipient Q is registered in, and the "reception management table" is updated. Next, in step S518, the receipt method notification registration unit 53 searches the “mobile terminal history table” of the delivery management database 20, extracts the record corresponding to the reception management ID, and sets the mobile terminal ID of the extracted record. After the acquisition, the information of the receiving method selected by the recipient Q is transmitted to the mobile terminal device 3 specified by the mobile terminal ID.

By the above operation, the information of the receiving method selected by the recipient Q is registered in the delivery management database 20 and is immediately transmitted to the mobile terminal device 3, and the delivery member who owns the mobile terminal device 3 Is transmitted to P.

(2.6) Depositary Registration Processing Operation Next, referring to FIG. 15, in the case where the delivery recipient H does not have the recipient Q, the delivery member P deposits the delivery D in the delivery box B of the depository F. The deposit registration process of FIG. 1D will be described. Here, the depository F is a facility that manages the delivery box B, such as a store such as a convenience store, a luggage management room of an apartment or an apartment, a luggage management room of a station, and the like. FIG. 15 is a flowchart showing the deposit registration process. As a premise, it is assumed that the deliveryman P operates the mobile terminal device 3 in front of (or in the vicinity of) the delivery box B while carrying the delivery D, the mobile terminal device 3, and the deliveryman tag 9.

Here, in the system configuration diagram shown in FIG. 1, one delivery item D is deposited in the delivery box B installed in the depository F, but the hybrid of the present invention is shown. It is also possible to deposit a plurality of deliveries D in one delivery box B in one depository F by attaching the RFID tags to the individual deliveries D. In this case, as shown in FIG. 22, similarly to the environment inside the delivery vehicle S, the terminal device 95 in the delivery box arranged on the ceiling or the like in the delivery box B is arranged. The delivery box terminal device 95 is an RF tag reader provided in the delivery box, and can read the information recorded in the plurality of deposited delivery tags 5 in the UHF band.

First, in step S531, the deliveryman P at the depository F inputs a “depository registration instruction” from the touch panel display 88 of the mobile terminal device 3. For example, the dedicated application program is executed in the mobile terminal device 3, the deposit registration button is displayed on the touch panel display 88 on the execution screen of the application program, and the deliveryman P taps the deposit registration button. Can be done by

Next, in step S532, the deposit procedure processing unit 87 senses the nearby RF tag by the RF sensor 80 with the mobile terminal and receives the response information. At this time, since the delivery member P is in front of the delivery box B and carries the delivery item D, it is possible to send and receive information by wireless communication in the HF band by sensing the hybrid RFID tag. If normal, the response information from the hybrid RFID tag 5 of the delivery D, the response information from the delivery box tag 8 of the delivery box B, and the deliveryman tag 9 that the delivery person P always possesses during the delivery business hours. The response information from is supposed to be received (see FIG. 1(d)).

Next, in step S533, the deposit procedure processing unit 87 determines whether or not the response information of the RF tag has been successfully received in step S532. That is, it is determined whether the response information including the ID number of the hybrid RFID tag 5, the response information including the ID number of the delivery box tag 8, and the response information including the ID number of the deliveryman tag 9 are received. Here, as described above, each ID number has a configuration such as “(type number) (serial number)”, and the (type number) portion of the received ID number is the delivery ID, the delivery box ID, Also, if it is determined whether or not it is the type number of the delivery person ID, it can be determined whether or not the reception was successful. Here, if it is determined that the reading error is not received normally, the deposit procedure processing unit 87 outputs the reading error display and the error occurrence sound from the touch panel display 88 and the speaker 89 in step S534, and thereby the reading error is detected. The delivery member P is notified of the occurrence, and the deposit registration process is terminated. On the other hand, if it is determined in step S533 that the reception was successful, the process proceeds to the next step S535.

Next, in step S535, the deposit procedure processing unit 87 transmits the deposit registration information to the server device 1 via the communication line 10. Here, the "deposit registration information" includes, in addition to the deposit registration instruction information, the delivery ID of the delivery D received in step S532, the delivery box ID of the delivery box B, the delivery member ID of the delivery person P, and The information includes the mobile terminal ID of the mobile terminal device 3.

Next, when the server device 1 receives the deposit registration information transmitted from the mobile terminal device 3 in step S551, the home delivery box deposit registration unit 36 of the server device 1 is included in the deposit registration information in step S552. The "reception management table" of the delivery management database 20 is searched based on the delivery ID, and the record corresponding to the delivery ID is acquired. The delivery box deposit registration unit 36 also searches the “delivery box table” of the delivery management database 20 to check whether the delivery box ID included in the deposit registration information is registered in the “delivery box table”. To do. Then, in step S553, it is determined whether the record corresponding to the delivery ID is extracted and the home delivery box ID is registered in the "home delivery box table". Here, if the record is not extracted (that is, if the delivery item ID is invalid) or if the home delivery box ID is not registered in the “home delivery box table”, the home delivery box is determined in step S554. The depositary registration unit 36 transmits “unregistered error information” via the communication line 10 to the mobile terminal device 3 that has transmitted the depositary registration information.

On the other hand, when the record is extracted, in step S555, the delivery box deposit registration unit 36 sets the delivery box ID included in the deposit registration information in the “deposited delivery box ID” field of the record of the “reception management table”. After registering, registering the date and time when the deposit registration information was received in the'deposit date' field, changing the'delivery status information' field to'delivery box stored', and updating the "reception management table" .. Further, the home delivery box deposit registration unit 36 acquires the reception management ID of the extracted record, invalidates the “valid flag” of the valid record corresponding to the reception management ID of the “portable terminal history table”, and ends the charge end date and time. 'Is set to the date and time when the deposit registration information was received, and the "portable terminal history table" is updated. The delivery box deposit registration unit 36 invalidates the “valid flag” of the valid record corresponding to the reception management ID in the “delivery vehicle terminal history table” and sets the “unloading date” to the date when the deposit registration information is received. And update the “delivery vehicle terminal history table”. Then, in step S556, the home delivery box deposit registration unit 36 transmits a "deposit acceptance confirmation" to the mobile terminal device 3 that has transmitted the deposit registration information via the communication line 10. If the member ID is registered in the “recipient member ID information” field of the extracted record, in step S557, the delivery box deposit registration unit 36 sets the “registered member table” of the member management database 21. If the “notification setting information” and the “contact information” corresponding to the member ID in step 3 above are acquired and the “notification setting information” is set to receive the delivery box deposit notification, A "deposited notice" for notifying that the delivery D has been put in the delivery box B is transmitted to the e-mail address or SNS account set in the destination information'. This "deposited notice" includes information about the location (address) and name of the depository F that manages the home delivery box B in which the delivery D is deposited.

Next, in step S536, when the mobile terminal device 3 receives the “unregistered error information” or the “deposit receipt acceptance notification” transmitted from the server device 1, in step S537, the deposit procedure processing unit of the mobile terminal device 3 is received. 87 determines whether the received information is “unregistered error information”. Here, when it is determined as “unregistered error information”, in step S538, the deposit procedure processing unit 87 outputs the unregistered error display and the error occurrence sound from the touch panel display 88 and the speaker 89 to thereby notify the unregistered error. Is notified to the delivery member P, and the deposit registration process is terminated. On the other hand, if it is determined in step S537 that the information is not “unregistered error information”, the deposit procedure processing unit 87 outputs the deposit registration acceptance display and acceptance completion sound from the touch panel display 88 and the speaker 89 in step S539. Thus, the delivery staff P is informed that the deposit registration process has been normally accepted, and the deposit registration process ends.

When the delivery member P deposits the delivery D in the delivery box B by the above operation, the delivery ID of the delivery D, the delivery box ID of the delivery box B, and the deposit date and time are the delivery management database. The “valid flag” of the luggage compartment terminal device 2 and the mobile terminal device 3 registered in the “reception management table” 20 and registered corresponding to the deposited article D is invalidated, and the luggage compartment terminal device 2 Also, the possession state of the delivery D of the mobile terminal device 3 is released. In addition, the registered member is notified that the delivery D has been stored in the home delivery box B by sending the "deposited notification" to the registered member's e-mail address or SNS account. ..

(2.7) Delivery processing operation at the depository Next, according to FIG. 16, when the recipient Q who has received the absentee contact form A arrives at the depository F to receive the delivery D, at the depository F, The depository delivery processing in which the depositary employee T delivers the delivery D to the payee Q will be described. Here, the depositary staff T is, for example, a clerk of a store such as a convenience store, a manager of a luggage management room of an apartment or an apartment, a staff of a luggage management room of a station, and the like. FIG. 16 is a flowchart showing depository delivery processing. As a premise, the depositary T has the depository terminal device 4 arranged at the depository F and the absent contact tag 7 attached to the absentee contact A that the recipient Q brought, and the delivery box B The depository terminal device 4 is operated before (or in the vicinity of).

First, in step S571, the depositary clerk T at the depositary office F inputs a “delivery completion instruction” from the touch panel display 93 of the depositary office terminal device 4. For example, the dedicated application program is executed in the depository terminal device 4, the delivery completion button is displayed on the touch panel display 93 on the execution screen of the application program, and the depositary staff T taps the delivery completion button. It can be executed by

Next, in step S572, the delivery completion processing unit 92 of the depository terminal device 4 causes the RF sensor 90 with depository terminal to sense the nearby RF tag and receive the response information. At this time, since the depositary clerk T is in front of the delivery box B and has the absent contact note A, if the RF tag sensing is normal, the absent contact note A from the absent contact note tag 7 is sent. The response information, the response information from the delivery box tag 8 of the delivery box B, and the response information from the hybrid RFID tag 5 attached to the delivery D stored in the delivery box B should be received ( See FIG. 1(e).

Next, in step S573, the delivery completion processing unit 92 determines whether or not the response information of the RF tag has been successfully received in step S572. That is, it is determined whether or not the response information including the ID number of the hybrid RFID tag 5, the response information including the ID number of the delivery box tag 8, and the response information including the ID number of the absence contact tag 7 are received. .. Here, as described above, each ID number has a configuration such as “(type number) (serial number)”, and the (type number) portion of the received ID number is the delivery ID, the delivery box ID, By determining whether or not it is the type number of the absence contact ID, it is possible to determine whether or not the reception was successful. Here, if it is determined that the reading error has not been normally received, the delivery completion processing unit 92 outputs the reading error display and the error generation sound from the touch panel display 93 and the speaker 94 in step S574, and thereby, the reading error is detected. The depositary staff T is notified of the occurrence, and the depository delivery processing is ended. On the other hand, if it is determined in step S573 that the reception was successful, the process proceeds to the next step S575.

Next, in step S575, the delivery completion processing unit 92 transmits the delivery completion information to the server device 1 via the communication line 10. Here, the "delivery completion information" includes, in addition to the delivery completion instruction information, the delivery ID of the delivery D received in step S572, the delivery box ID of the delivery box B, and the absence contact sheet ID of the absence contact sheet A. , And the depository terminal ID of the depository terminal device 4.

Next, in step S591, when the server device 1 receives the delivery completion information transmitted from the depository terminal device 4, in step S592, the delivery completion registration unit 37 of the server device 1 is included in the delivery completion information. Based on the delivery ID, the "reception management table" of the delivery management database 20 is searched, the record corresponding to the delivery ID is acquired, and the reception management ID of the record is acquired. Further, the delivered registration unit 37 searches the “delivery box table” of the delivery management database 20 and inspects whether the delivery box ID included in the delivery completion information is registered in the “delivery box table”. .. In addition, the delivered registration unit 37 searches the “absence report table” of the delivery management database 20, and the absence report ID included in the delivery completion information is registered in the “absence table table”, and It is checked whether or not the'reception management ID' corresponding to the absence contact ID is matched with the reception management ID corresponding to the delivery item ID. Then, in step S593, the record corresponding to the delivery ID is extracted, the delivery box ID is registered in the "delivery box table", and the absence contact ID is "absence notice table". It is determined whether or not the reception management ID registered in the above and corresponding to the absence contact ID corresponds to the reception management ID corresponding to the delivery ID. Here, if the record is not extracted (that is, the delivery ID is invalid), or if the delivery box ID is not registered in the “delivery box table”, or if the absence report ID is If it is not registered in the "absence report table", or if the reception management ID corresponding to the absence report ID does not match the reception management ID corresponding to the delivery ID, in step S594. The delivery completion registration unit 37 transmits “ID incorrect error information” via the communication line 10 to the depository terminal device 4 that has transmitted the delivery completion information.

On the other hand, when the record is extracted, in step S595, the delivery registration unit 37 causes the “delivery information” field of the record of the “reception management table” to include the depository contained in the received delivery completion information. The terminal ID and the reception time of the delivery completion information are registered, the “delivery status information” field is changed to “delivered”, and the “reception management table” is updated. Then, in step S<b>596, the delivery registration unit 37 transmits a “completion acceptance notification” via the communication line 10 to the depository terminal device 4 that has transmitted the delivery completion information.

Next, in step S576, when the mobile terminal device 3 receives the “ID incorrect error information” or the “completion accepted notification” transmitted from the server device 1, in step S577, the delivery completion process of the depository terminal device 4 is completed. The unit 92 determines whether the received information is “ID incorrect error information”. Here, if it is determined as “ID incorrect error information”, in step S578, the delivery completion processing unit 92 outputs an unregistered error display and an error generation sound from the touch panel display 93 and the speaker 94, thereby causing an ID incorrect error. Is notified to the depositary clerk T, and the depositary delivery processing is completed. On the other hand, if it is determined in step S577 that the information is not “ID incorrect error information”, in step S579, the delivery completion processing unit 92 outputs the delivery completion acceptance display and acceptance completion sound from the touch panel display 93 and the speaker 94. This informs the depositary clerk T that the delivery completion registration has been normally received, and ends the depositary delivery processing.

By the above operation, when the absentee contact form A brought by the recipient Q is illegal, the depositary staff T is prevented from delivering the delivery D to the wrong recipient Q. Further, when the delivery D is correctly delivered to the recipient Q, the time when the delivery was performed and the depository of the depository F that delivered the delivery D in the “reception management table” of the delivery management database 20. Since the ID information of the terminal device 4 is recorded as the “delivered information”, it becomes possible to confirm the delivery time and the delivery place of the delivery D at a later time.

(2.8) Delivery processing operation at the redelivery destination When the recipient Q who has received the absence notice A specifies “redelivery” as the method of receiving the delivery D, the delivery person P is the delivery destination H. The delivery D is redelivered to. In this case, when redelivery is performed, the delivery D is delivered to the recipient Q at the delivery destination H. The delivery process in this case is the same as the delivery destination delivery registration process described in (2.3).

(2.9) Delivery browsing processing operation Finally, referring to FIG. 17, the delivery location browsing processing when the recipient Q or the manager of the delivery management office C checks the current location or delivery status of a particular delivery explain. FIG. 17 is a flowchart showing the delivery position browsing process.

First, in step S601, a delivery item search request for a delivery item D is sent from the recipient terminal device 11 (smartphone, personal computer, tablet terminal, etc.) owned by the recipient Q or the management terminal device 1a to the server device 1. Then, the server device 1 receives the delivery item search request. Here, the "delivery item search request" is a request signal for requesting a search for the position and delivery state of a specific delivery item D (hereinafter referred to as "designated delivery item"), and the slip number ("( It is assumed that the (serial number) portion of the delivery ID having a structure such as "type number) (serial number)" is included.

Next, in step S602, the delivery information search unit 60 of the server device 1 adds a (type number) to the slip number included in the received delivery search request to create a delivery ID, and this delivery ID Based on the above, the “receipt management table” of the delivery management database 20 is searched to obtain the “receipt management ID” and “delivery status information” corresponding to the delivery ID. Next, in step S603, the “position history table” of the delivery management database 20 is searched based on the received reception management ID, and the “position date/time” and “delivery position information” corresponding to the reception management ID are searched. Create a list (hereinafter referred to as "delivery position history list").

Next, in step S604, the delivery position display unit 62 of the server device 1 sorts the delivery position history list created in step S603 by “date and time”, and delivers the item with the latest date and time in the delivery position history list. The physical location information is acquired and map data around the delivered physical location information is created. Here, as the map data, the map data prepared independently may be used, but, for example, a multinational company headquartered in the United States, Google (registered trademark), is named “Google maps”. It is also possible to use a service provided on the Internet (a service such as "Google Maps JavaScript API" (JavaScript: registered trademark) that allows customized display of Google Maps (registered trademark)). Further, the delivery position display unit 62 inserts the position history of the designated delivery and the current position of the designated delivery on the map data based on the delivery position history list, and the current delivery of the designated delivery is performed. Insert state information. Finally, in step S605, the delivery position display unit 62 transmits the created map data to the terminal device that has transmitted the delivery search request.

18A and 18B show an example of map data created by the delivery position display unit 62. In FIG. 18, the black dots (moving history mark) displayed on the map represent the moving history of the designated delivery. The truck symbol or the package symbol (current position mark) displayed on the map represents the current position of the designated delivery. The characters displayed around the current location mark represent the current delivery status information of the designated delivery.

In this way, by being able to confirm the current location and delivery status of the delivery D on the map from the recipient terminal device 11 or the management office terminal device 1a, the recipient Q and the administrator can confirm the current position of the delivery D and the delivery position. It is possible to easily grasp the state.

In the first embodiment, an example of the case where the depositary staff T is resident at the depositary office F in which the delivery box B is installed has been described, but in the second embodiment, when the depositary staff T does not exist at the depositary office F (the unmanned depositary office) In the case of) will be described. This is, for example, when the delivery box B is installed at the entrance of an apartment or an apartment and the manager is not resident, or when the delivery box B at the station is installed in the coin locker room and the administrator is not resident. Cases are possible. The delivery tracking management system of this embodiment is the same as that of the first embodiment except for the peripheral portion of the delivery box B. However, in this case, one delivery item D corresponds to one delivery box B. This is because if a plurality of deliveries are deposited in one home delivery box B, the delivery is not safe. Even in this case, when taking out different delivery items D, safety measures such as sounding a loud alarm and physically installing a lock on each delivery item are taken. As a result, it is possible to deposit a plurality of deliveries D for one home delivery box B.

A concrete example will be described with reference to FIG. FIG. 19 is a diagram illustrating a configuration of a peripheral portion of the delivery box B in the delivery tracking management system according to the second embodiment. 19, the same parts as those in FIG. 1 of the first embodiment are designated by the same reference numerals and the description thereof will be omitted. In the delivery box B of this embodiment, the box door 12a of the delivery box B is provided with an electronic lock 12 that locks the box door 12a. The electronic lock 12 is also provided with a home delivery box terminal device 13 for opening and closing the electronic lock 12 and having an RF tag reader function. The delivery box terminal device 13 has a built-in RF sensor with a delivery box. The delivery box terminal device 13 may be installed anywhere in the depository F. As shown in FIG. 19, a ten-key pad is provided on the front panel of the delivery box terminal device 13, and the recipient Q can directly input the slip number by using the ten-key pad of the delivery box terminal device 13. Has been done. Further, a display lamp for displaying a locked state/unlocked state/error state/operation mode is provided on the front panel of the home delivery box terminal device 13. The operation mode display lamps indicate the type of operation mode with a lighting color such as green for normal, yellow for RF tag reading error, and red for absent contact form ID incorrect error. It should be noted that, in FIG. 19, for convenience of explanation, one electronic delivery box terminal device 13 corresponds to one electronic lock 12, but in general, for one delivery box terminal device 13, A plurality of electronic locks 12 correspond to each other, and the delivery box terminal device 13 is configured to manage locking of the box electronic locks 12 of the plurality of delivery boxes B.

FIG. 20 shows the configuration of the delivery management database 20 of the second embodiment. As compared with FIG. 4 of the first embodiment, the difference is that a “delivery box terminal table” is added and a “delivery box terminal ID” field is added to the “delivery box table”. The “delivery box terminal table” is a table for identifying and managing each delivery box terminal device 13. The “delivery box terminal table” is a “delivery box terminal ID”, a “delivery box terminal name”, and “terminal location information”. 'Has each field. The “delivery box terminal name” is an arbitrary name (for example, a serial number) assigned to the delivery box terminal device 13 specified by the delivery box terminal ID, and the “terminal location information” is the home delivery box terminal device 13 It is information about the location (for example, the address and the name of the depository F). Further, in the “delivery box terminal ID” field of the “delivery box table”, the delivery box terminal ID of the delivery box terminal device 13 that operates the box electronic lock 12 of each delivery box B is registered.

FIG. 21 is a flow chart showing the unmanned depository delivery processing, which is the delivery processing of the delivery D in the unmanned depository.

First, in steps S<b>611 to S<b>612, the recipient Q of the home delivery box terminal device 13 holds the absent contact sheet A (hybrid RFID tag) near the home delivery box terminal device 13 and sends the absent contact sheet A. Wait until the tag 7 is detected by communication in the HF band (13.56 MHz). When the absence contact card A brought by the recipient Q is held near the delivery box terminal device 13, the absence tag ID of the absence contact tag 7 is read by the RF tag reader built in the delivery box terminal device 13. To step S613. Here, in order to prevent erroneous detection, it is preferable that the detection distance of the absence contact tag 7 is about several centimeters. That is, information is exchanged by wireless communication in the HF band (13.56 MHz).

Next, in step S613, the delivery box terminal device 13 determines whether or not the response information of the RF tag has been successfully received in step S611. That is, it is determined whether or not the response information including the ID number of the absence contact tag 7 is received. Here, as described above, each ID number has a configuration such as “(type number) (serial number)”, and the (type number) portion of the received ID number is the type number of the absence contact ID. If it is determined whether or not it can be normally received. Here, if it is determined that the reception is not normally performed, the delivery box terminal device 13 outputs an error occurrence sound from the built-in speaker and turns on the error status display lamp in step S614, thereby causing a reading error. Is notified to the recipient Q, and the process returns to step S611. On the other hand, if it is determined in step S613 that the reception was successful, the process proceeds to the next step S615.

Next, in step S615, the home delivery box terminal device 13 transmits the delivery request information to the server device 1 via the communication line 10. Here, the "delivery request information" is information including the delivery request identification information, the absent contact sheet ID of the absent contact sheet A received in step S611, and the delivery box terminal ID of the delivery box terminal device 13. is there.

Next, in step S631, when the server device 1 receives the delivery request information transmitted from the home delivery box terminal device 13, in step S632, the delivery registration unit 37 of the server device 1 is included in the delivery request information. On the basis of the absence contact ID, the "absence contact table" of the delivery management database 20 is searched, and the reception management ID corresponding to the absence contact ID is acquired. Then, the delivered registration unit 37 searches the “reception management table” of the delivery management database 20 based on the reception management ID, acquires the record corresponding to the reception management ID, and stores the “deposit” in the acquired record. The home delivery box ID registered in the home delivery box ID' field is acquired. Further, the delivered registration unit 37 searches the “delivery box table” based on the home delivery box ID and acquires the home delivery box terminal ID corresponding to the home delivery box ID. Next, in step S633, the delivered registration unit 37 registers the absence report ID included in the delivery request information in the “absence report table” and corresponds to the absence report ID in the “reception management table”. It is determined whether or not the delivery box ID to be delivered is registered, and the delivery box terminal ID corresponding to the delivery box ID matches the delivery box terminal ID included in the delivery request information. Here, if the determination condition of step S633 is not satisfied, in step S634, the delivery completion registration unit 37 sends “ID” to the home delivery box terminal device 13 that has transmitted the delivery request information via the communication line 10. Illegal error information" is sent. On the other hand, if the determination condition of step S633 is satisfied, in step S635, the delivery registration unit 37 sets the received delivery request information in the “delivery information” field of the acquisition record of the “reception management table”. The included delivery box terminal ID and the reception time of the delivery request information are registered, the “delivery status information” field is changed to “delivered”, and the “reception management table” is updated. Then, in step S636, the delivery registration unit 37 transmits a “completion acceptance notification” via the communication line 10 to the home delivery box terminal device 13 that has transmitted the delivery request information. Here, the “completion accepted notification” includes the home delivery box ID acquired in step S632.

Next, in step S616, the delivery box terminal device 13 receives the “ID incorrect error information” or the “completion accepted notification” transmitted from the server device 1, and in step S617, the delivery box terminal device 13 receives the received information. It is determined whether or not the information obtained is “ID incorrect error information”. Here, when it is determined as “ID incorrect error information”, in step S618, the delivery box terminal device 13 turns on the “error” lamp of the display lamps on the front panel and causes the “mode” lamp to show the ID incorrect error. By indicating the red color and outputting an error occurrence sound from the built-in speaker, the recipient Q is notified of the occurrence of the ID illegal error, and the process returns to step S611. On the other hand, if the delivery box terminal device 13 determines in step S617 that it is not the “ID fraud error information”, the delivery box terminal device 13 selects the delivery box B to be unlocked based on the delivery box ID included in the completion acceptance notification in step S619. The box door 12a of the selected delivery box B is unlocked, and the process returns to step S611.

By the above-described operation, when the absentee contact form A brought by the recipient Q is illegal, the delivery box B is not unlocked, and the illegal delivery of the delivery D is prevented. Further, when the delivery D is correctly delivered to the recipient Q, the time when the delivery is performed and the depository F home delivery box terminal which has delivered the delivery D in the “reception management table” of the delivery management database 20. Since the ID information of the device 13 is recorded as the “delivered information”, it is possible to confirm the time and place of the delivery D at which the delivery D was delivered.

1 Server Device 1a Management Office Terminal Device 2 Cargo Room Terminal Device 3 Mobile Terminal Device 4 Depository Terminal Device 5 Hybrid RFID Tag 6 Delivery Vehicle Tag 7 Absence Contact Tag 8 Delivery Box Tag 9 Delivery Agent Tag 10 Communication Line 11 Recipient Terminal device 12 Electronic lock 12a Box door 13 Delivery box terminal device 20 Delivery management database 20a Deliveryman management database 21 Member management database 22 HP information storage unit 23 Communication interface 24 Delivery management database update unit 25 Approach report processing unit 26 Absence Processing unit 27 Delivery status communication unit 30 Delivery item registration unit 31 Delivery vehicle information updating unit 32 Delivery person information updating unit 33 Delivery completion registration unit 34 Absence contact form information registration unit 36 Delivery box deposit registration unit 37 Delivery completion registration unit 40 Related delivery Item search unit 41 Approach notification transmission unit 50 Out-of-office contact information search unit 51 Delivery-time absence notification transmission unit 52 Receipt method selection homepage processing unit 53 Receipt method notification registration unit 60 Delivery information search unit 62 Delivery item position display unit 70 Package RF sensor with room terminal 71 Cargo room terminal position information acquisition unit 72 Cargo room terminal transmission/reception unit 80 RF sensor with mobile terminal 81 Mobile terminal position information acquisition unit 82 Mobile terminal transmission/reception unit 83 Delivery completion processing unit 84 Absence contact sheet remaining processing unit 86 Receiving method informing section 87 Deposit procedure processing section 88 Touch panel display 89 Speaker 90 RF sensor with depository terminal 91 Depository terminal transmitting/receiving section 92 Delivery completion processing section 93 Touch panel display 94 Speaker 101 Slip number input field 102 Receiving method selection field 103 Redelivery time period selection field 104 Fee display field 105 Collection/delivery center display field 106 Delivery box display field 107 Send button

Claims (7)

A server device for managing information on a plurality of deliveries is provided at the delivery management office, and a delivery RF tag recording delivery item ID information and delivery item information is attached to each of the plurality of deliveries. In each driver's cab of a plurality of delivery vehicles for delivering the plurality of deliverables, a delivery vehicle RF tag recording delivery vehicle ID information of each delivery vehicle is arranged. A delivery tracking management system in which a luggage compartment terminal device is arranged in each luggage compartment of a delivery vehicle, and a portable terminal device to be carried by each delivery member is provided.
The delivery RF tag attached to the plurality of deliveries is a hybrid RFID tag capable of reading delivery ID information by wireless communication in the UHF band of 860 Hz to 960 Hz and the HF band of 13.56 MHz,
The luggage compartment terminal device in the luggage compartment reads delivery item ID information recorded in a hybrid RFID tag of the plurality of deliveries in the luggage compartment of the delivery vehicle by wireless communication in the UHF band of 860 Hz to 960 Hz. ,
The portable terminal device carried by the delivery person holds the portable terminal device over the delivery item to deliver the delivery recorded on the hybrid RFID tag of each delivery item by wireless communication in the HF band of 13.56 MHz. A delivery tracking management system characterized by being configured to read the product ID information. When the luggage compartment door of the delivery vehicle is closed, the delivery item ID information recorded on the hybrid RFID tag of the delivery item is read by wireless communication in the UHF band of 860 Hz to 960 Hz. The delivery tracking management system according to claim 1. The delivery tracking management system according to claim 1, further comprising means for preventing radio waves in the UHF band from leaking out of the luggage compartment when the luggage compartment door of the delivery vehicle is opened. A server device for managing information on a plurality of deliveries is provided at the delivery management office, and a delivery RF tag recording delivery item ID information and delivery item information is attached to each of the plurality of deliveries. In each driver's cab of a plurality of delivery vehicles for delivering the plurality of deliverables, a delivery vehicle RF tag recording delivery vehicle ID information of each delivery vehicle is arranged. A delivery tracking management method using a delivery tracking management system in which a luggage compartment terminal device is arranged in each luggage compartment of a delivery vehicle, and a portable terminal device carried by each delivery member is provided.
The delivery RF tag attached to the plurality of deliveries is a hybrid RFID tag capable of reading delivery ID information by wireless communication in the UHF band of 860 Hz to 960 Hz and the HF band of 13.56 MHz,
The luggage compartment terminal device in the luggage compartment, by wireless communication in the UHF band of 860 Hz to 960 Hz, the delivery item ID recorded in the hybrid RFID tag, which is the plurality of delivery item RF tags in the luggage compartment of the delivery vehicle. Read the information,
The portable terminal device carried by the delivery person holds the portable terminal device over the delivery item to deliver the delivery recorded on the hybrid RFID tag of each delivery item by wireless communication in the HF band of 13.56 MHz. A delivery tracking management method characterized by reading the product ID information. When the luggage compartment door of the delivery vehicle is closed, the delivery item ID information recorded on the hybrid RFID tag of the delivery item is read by wireless communication in the UHF band of 860 Hz to 960 Hz. The delivery tracking management method according to claim 4. A server device for managing information on a plurality of deliveries is provided at the delivery management office, and a delivery RF tag recording delivery item ID information and delivery item information is attached to each of the plurality of deliveries. In each driver's cab of a plurality of delivery vehicles for delivering the plurality of deliverables, a delivery vehicle RF tag recording delivery vehicle ID information of each delivery vehicle is arranged. A computer realizes a delivery tracking management method using a delivery tracking management system in which a luggage compartment terminal device is arranged in each luggage compartment of a delivery vehicle, and a portable terminal device carried by each delivery member is arranged. A delivery tracking program,
The delivery RF tag attached to the plurality of deliveries is a hybrid RFID tag capable of reading delivery ID information by wireless communication in the UHF band of 860 Hz to 960 Hz and the HF band of 13.56 MHz,
The luggage compartment terminal device in the luggage compartment reads the delivery item ID information recorded in the hybrid RFID tags of the plurality of deliveries in the luggage compartment of the delivery vehicle by wireless communication in the UHF band of 860 Hz to 960 Hz. With the steps
The portable terminal device carried by the delivery person holds the portable terminal device over the delivery item to deliver the delivery recorded on the hybrid RFID tag of each delivery item by wireless communication in the HF band of 13.56 MHz. A delivery tracking management program realized by a computer, characterized in that it comprises steps for reading the delivery ID information. A server device for managing information on a plurality of deliveries is provided at the delivery management office, and a delivery RF tag recording delivery item ID information and delivery item information is attached to each of the plurality of deliveries. In each driver's cab of a plurality of delivery vehicles for delivering the plurality of deliverables, a delivery vehicle RF tag recording delivery vehicle ID information of each delivery vehicle is arranged. A computer realizes a delivery tracking management method using a delivery tracking management system in which a luggage compartment terminal device is arranged in each luggage compartment of a delivery vehicle, and a portable terminal device carried by each delivery member is arranged. A medium recording a delivery tracking management program,
The delivery RF tag attached to the plurality of deliveries is a hybrid RFID tag capable of reading delivery ID information by wireless communication in the UHF band of 860 Hz to 960 Hz and the HF band of 13.56 MHz,
The luggage compartment terminal device in the luggage compartment reads the delivery item ID information recorded in the hybrid RFID tags of the plurality of deliveries in the luggage compartment of the delivery vehicle by wireless communication in the UHF band of 860 Hz to 960 Hz. With the steps
The portable terminal device carried by the delivery person holds the portable terminal device over the delivery item to deliver the delivery recorded on the hybrid RFID tag of each delivery item by wireless communication in the HF band of 13.56 MHz. A medium recorded with a delivery tracking management program realized by a computer, characterized in that the medium includes a step for reading the product ID information.