JP7281849B2 - Information processing system - Google Patents

Description

The present invention relates to an information processing system, an information processing method, and a program.

2. Description of the Related Art In recent years, a plurality of posting sites, which are websites for disclosing posted information representing user evaluations and usage statuses of stores and products, have been established on the Internet. On such a posting site, for example, when a user posts posted information such as a picture of a store such as a restaurant and food, or a text describing the atmosphere of the store and impressions of using the store, such posted information is posted. are organized by store and by product, and published for general users to view. As a result, general users can refer to the posted information to select stores and products.

On the other hand, the information posted by the users of the store or product may not be appropriate for the store or product, and the reliability of the posted information becomes a problem. In order to solve such problems, stores and product providers manually monitor posted information and evaluate posted users. For example, Patent Literature 1 describes a technique of evaluating a contributor according to the number of contributions made by the contributor in the past and the number of times the contributor was employed, and acquiring information posted by the highly evaluated contributor.

Japanese Unexamined Patent Application Publication No. 2020-35021

However, with the method of Patent Literature 1 described above, a user who wants to refer to posted information can only refer to posted information by some contributors, and cannot refer to posted information by all contributors. For this reason, it is desirable to disclose the posted information of all contributors, but on the other hand, it is necessary for the store side and the product provider side to manually monitor the posted information so that appropriate posted information is disclosed. However, when the posted information is posted on a plurality of posting sites, there arises a problem that manually monitoring the posted information takes time and effort.

Therefore, an object of the present invention is to provide an information processing system capable of solving the above-described problem that it takes time and effort to manually monitor posted information posted to a plurality of posting sites. to do.

An information processing system that is one embodiment of the present invention includes:
Acquisition means for acquiring posted information corresponding to a specific object from each of a plurality of posting sites that publish posted information posted by a user who uses a predetermined object on the Internet;
output means for outputting a list of the posted information corresponding to the specific object obtained from each of the plurality of posting sites;
with
take the configuration.

Further, an information processing method, which is one embodiment of the present invention, comprises:
Obtaining posted information corresponding to a specific object from each of a plurality of posting sites that disclose posted information posted by a user who uses a predetermined object on the Internet,
outputting a list of the posted information corresponding to the specific object obtained from each of the plurality of posting sites;
take the configuration.

Further, a program that is one embodiment of the present invention is
information processing equipment,
Acquisition means for acquiring posted information corresponding to a specific object from each of a plurality of posting sites that publish posted information posted by a user who uses a predetermined object on the Internet;
output means for outputting a list of the posted information corresponding to the specific object obtained from each of the plurality of posting sites;
to realize
take the configuration.

ADVANTAGE OF THE INVENTION By being configured as described above, the present invention can reduce labor and time when manually monitoring posted information posted to a plurality of posting sites.

It is a figure showing the whole information processing system composition in Embodiment 1 of the present invention. 3 is a functional block diagram showing the configuration of a management server disclosed in FIG. 2; FIG. FIG. 3 is a diagram showing a state of processing by the management server disclosed in FIG. 2; FIG. FIG. 3 is a diagram showing a state of processing by the management server disclosed in FIG. 2; FIG. FIG. 3 is a diagram showing a state of processing by the management server disclosed in FIG. 2; FIG. 3 is a flow chart showing the operation of the management server disclosed in FIG. 2;

<Embodiment 1>
A first embodiment of the present invention will be described with reference to FIGS. 1 to 6. FIG. 1 to 2 are diagrams for explaining the configuration of the information processing system, and FIGS. 3 to 6 are diagrams for explaining the processing operation of the information processing system.

[composition]
The information processing system according to the present invention is mainly for managing posted information posted on posting sites called word-of-mouth sites. The information processing system, as shown in FIG. and Each configuration will be described in detail below.

The posting site server 20 is an information processing device managed by a business operator that provides a service for disclosing posted information, and establishes a website such as a posting site on the Internet. In this embodiment, on the posting site provided by the posting site server 20, for example, along with a page posting information about a store 32 such as a restaurant, posted information from a poster 31 who is a user who uses the store 32 is displayed. It is assumed that the page containing the is published. The posted information that is posted and published by the poster 31 is, for example, a photograph (photographed image) of the inside of the store 32 (object) and food, text information such as impressions of the service and food received at the store 32. , and further, numerical evaluation information representing the evaluation of the store 32 is included.

Further, in this embodiment, there are a plurality of posting site servers 20, each of which operates a different posting site. Therefore, posted information for the same store 32 is posted and published on each posting site established by each posting site server 20 .

Note that the posted information handled by the posting site provided by the posting site server 20 is not limited to information about the store 32 such as a restaurant, and may be information about a store of any type. It may be posted information related to a product). Furthermore, the posted information is not limited to information about stores and products, and may be information about any object. In addition, the posting site server 20 does not necessarily disclose the posted information by distinguishing between each object such as each store or each product, and may publish the posted information without distinguishing between the objects. For example, posted information may be published separately for each contributor 31 .

A contributor terminal 30 (user terminal) is an information processing terminal such as a smartphone or a notebook computer operated by a contributor 31 who uses an object such as a store 32 . The poster terminal 30 has a function of accessing a posting site on the Internet and posting posted information to the posting site by the operation of the poster 31 . For example, the poster terminal 30 posts, as posted information, a photo of the inside of the store 32 taken by the poster 31 or a photo of the food served at the restaurant 32, or posts the restaurant 32 input by the poster 31 in multiple stages. Evaluation information evaluated by numerical values and sentence information expressing impressions in sentences are posted as posted information.

The poster terminal 30 may directly access the posting site, or may access the posting site by being guided by an access destination based on address information, such as a QR code 33 installed in the store 32, as will be described later. good. In addition, when the access destination of the address information such as the QR code 33 installed at the shop 32 is the questionnaire site of the shop 32, the poster terminal 30 also has the function of transmitting the answers to the questionnaire presented on the questionnaire site. have.

The viewer terminal 40 is an information processing terminal such as a smartphone or a notebook computer operated by the viewer 41 . The browser terminal 40 has a function of accessing a posting site on the Internet and viewing posted information published on the posting site by the operation of the viewer 41 . For example, the viewer terminal 40 expresses in sentences the photos of the inside of the store 32 posted by the contributor 31, the photos of the food served at the store 32, the evaluation information obtained by evaluating the store 32 using a multi-level numerical value, and the impressions. Text information can be browsed.

The administrator terminal 50 is an information processing terminal operated by an administrator 51 who manages the post information of the store in the business operator who operates the store. Then, the administrator terminal 50 accesses the management server 10 to display and monitor the posted information of the store acquired by the management server 10 as described later, analyze the posted information, and perform other functions such as posting to the store. Manage information. In addition, the manager terminal 50 manages information such as questionnaires regarding stores acquired by the management server 10 . Furthermore, the manager terminal 50 can also post information about the store on each posting site via the management server 10 . Note that the number of shops where the manager 51 manages the posted information is not limited to one, and may be plural.

The management server 10 is composed of one or a plurality of information processing devices each having an arithmetic device and a storage device. And the management server 10 is provided with the acquisition part 11, the output part 12, the analysis part 13, the publication part 14, and the guidance part 15, as shown in FIG. Each function of the acquisition unit 11, the output unit 12, the analysis unit 13, the publication unit 14, and the guide unit 15 is realized by executing a program for realizing each function stored in the storage device by the arithmetic device. can be done. The management server 10 also includes a setting information storage unit 16 and a posted information storage unit 17 . The setting information storage unit 16 and the posted information storage unit 17 are configured by storage devices. Each configuration will be described in detail below.

Acquisition unit 11 (acquisition unit) accesses each posting site server 20 to acquire posted information published on each posting site, and stores the posted information in posted information storage unit 17 . At this time, the acquiring unit 11 acquires posted information about each store from each posting site server 20 and stores the posted information in the posted information storage unit 17 . For example, access information to each posting site server 20 is stored in advance in the setting information storage unit 16 for each store 32, and the acquisition unit 11 retrieves the post from the specific store of each posting site server 20 based on the access information. Access the information and acquire the posted information. In this way, the acquiring unit 11 acquires posted information corresponding to a specific store posted on each of the plurality of posting sites.

In addition, in the setting information storage unit 16, for example, a plurality of stores operated by the same company or companies forming a group may be associated to form a store group and registered. In this case, the acquisition unit 11 acquires post information corresponding to each of a plurality of specific stores forming a store group from each posting site server 20, and collects the acquired post information into a plurality of specific store groups. is stored in the posted information storage unit 17.

However, the function of acquiring posted information from each posting site by the acquiring unit 11 may be realized by another information processing device on the network N called a so-called crawler. In this case, the acquiring unit 11 acquires the posted information from the crawler, and collectively stores the posted information for each store or each store group as described above.

The output unit 12 outputs posted information corresponding to a specific store acquired from the plurality of posting site servers 20 as described above so as to be displayed on the administrator terminal 50 . At this time, if there are a plurality of pieces of posted information corresponding to a specific shop acquired from a plurality of posting site servers 20, the output unit 12 outputs the plurality of pieces of posted information collectively for display as a list. . Furthermore, when a plurality of specific shops are associated to form a shop group and registered as described above, the output unit 12 collectively displays the posted information corresponding to each of the plurality of specific shops. Output to display. Note that the output unit 12 displays the posted information in association with information such as the store name that identifies the store where the posted information was posted and information such as the posting site name that specifies the posting site.

For example, as shown in FIG. 3, the output unit 12 outputs a list of only photos among the posted information so as to be displayed on the administrator terminal 50 . In the example of FIG. 3, "AAA store", "BBB store", and "CCC store" are associated as group stores. , ``posting site B'', and ``posting site C''. 4, the output unit 12 outputs a list of the evaluation information and the text information included in the posted information so as to be displayed on the administrator terminal 50. FIG. The example of FIG. 4 is a case where "AAA store", "BBB store", and "CCC store" are associated as group stores in the same manner as described above, and the output unit 12 outputs " A list of evaluation information and sentence information as posted information posted to a plurality of posting sites such as posting site A, posting site B, and posting site C is displayed. In FIG. 4, "asterisks" are evaluation information, and the evaluation value is quantified by the number of "stars". Also, in FIG. 4, "○○ was delicious" and "XXXXXXXXX" are text information such as impressions of the store.

Here, the output unit 12 may output the posted information to the administrator terminal 50 so as to be displayed in any display format. For example, the output unit 12 may display a list of posted information including all of photos, evaluation information, and text information, or display a list of posted information including one or a combination of two of photos, evaluation information, and text information. You may In addition, the output unit 12 may output a list display of posted information corresponding to each store.

It should be noted that the output unit 12 may have a function of changing the publication status of the posted information on the posting site that publishes the posted information in accordance with the operation of the displayed posted information from the administrator terminal 50. good. For example, when an operation to delete a photo or text information, which is posted information, is performed on the administrator terminal 50, the output unit 12 deletes the photo or text information from the corresponding posting site and stops publishing it. may be controlled.

The analysis unit 13 (analysis means) performs all kinds of analysis processing regarding the acquired posted information. For example, the analysis unit 13 aggregates the number of pieces of posted information for each store or each posting site, or aggregates the number of pieces of posted information for each operator or manager who operates and manages the store. It should be noted that store operators and administrators are pre-stored in the setting information storage unit 16 . Further, for example, the analysis unit 13 extracts keywords included in the text information included in the posted information, performs analysis processing such as calculating the appearance frequency for each store, or performs analysis processing based on evaluation information included in the posted information. Analysis processing is performed to calculate an evaluation value for each store. Then, the result of the analysis processing of the posted information by the analysis unit 13 is output by the output unit 12 so as to be displayed on the administrator terminal 50 . Note that the analysis processing of the posted information by the analysis unit 13 is not limited to the content described above, and any analysis processing may be performed.

The posting unit 14 (publishing means), in response to an instruction from the administrator terminal 50, on each of the information disclosure pages of a plurality of posting sites corresponding to the stores managed by the administrator 51 of the administrator terminal 50, It has a function to control the posting of new posting information about the store. For example, the posting unit 14 transmits the posting information generation screen to the administrator terminal 50 so as to display the posting information, and posts the posting information input to the generation screen to the information disclosure pages of a plurality of posting sites corresponding to the store. Control to publish in bulk. Note that the posted information about the store is, for example, information on the business hours of the store, information on campaigns held at the store, information on products offered at the store, and the like, but may be any information.

The guidance unit 15 (guidance means) provides previously prepared guidance information on the store 32 to the contributor terminal 30 accessing based on the address information such as the QR code 33 installed at the store 32 as shown in FIG. to be displayed. The guidance information is stored in advance in the setting information storage unit 16, and is site information including link information to a plurality of posting sites to which posting information to the store 32 can be posted, for example, as shown in the left diagram of FIG. . In this case, when the poster 31 selects the link information of one of the posting sites on the poster terminal 30, the poster terminal 30 is connected to the selected posting site, and the posting information can be posted. Further, the guidance information may be, for example, site information capable of answering a questionnaire for the store 32 as shown in the right diagram of FIG. In this case, when the contributor 31 answers the questionnaire on the contributor terminal 30, the answer result of the questionnaire is stored in the management server 10, the analysis unit 13 analyzes the questionnaire result, and the output unit 12 It is output for display on the terminal 50 .

In addition, the QR code 33 installed in the store 32 is, for example, a sticker printed with a QR code corresponding to the address information to the guidance information, and is installed inside the store. It can be read using the camera function. In addition, the address information for the guidance information is not necessarily limited to being represented by a QR code, and an installation including a non-contact IC chip that stores the address information and can transmit the address information is installed in the store. Thus, it may be readable by the short-range wireless device of poster terminal 30 .

[motion]
Next, the operation of the information processing system described above, particularly the operation of the management server 10 will be described mainly with reference to the flowchart in FIG.

First, posted information about the store 32 is posted on each of the posting site servers 20 by the posting person 31 and is open to the public, and can be viewed from the viewer terminal 40 of the viewer 41 .

The management server 10 periodically or at an arbitrary timing acquires posted information published on each posting site from a plurality of posting site servers 20 (step S1). Then, the management server 10 stores the posted information acquired from the plurality of posting site servers 20 for each store or each store group.

After that, the management server 10 analyzes the posted information according to an instruction from the administrator terminal 50 (step S2). For example, it aggregates the number of pieces of posted information for each store or each posting site, aggregates evaluation values of stores, and performs analysis processing such as extraction of keywords included in posted information.

Then, the management server 10 outputs the posted information and the analysis processing result so as to be displayed on the administrator terminal 50 according to the instruction from the administrator terminal 50 (step S3). For example, the management server 10 outputs to the administrator terminal 50 to display a list of photographs included in the posted information corresponding to the associated store group as shown in FIG. , the evaluation information and sentence information in the posted information are output so as to be displayed in a list.

As described above, according to the present invention, a list of posted information for one store or a plurality of stores forming one group, posted to a plurality of posting sites, is displayed. As a result, the manager who manages the posted information of the store can easily monitor the content of posted information posted on multiple posting sites, and can take actions such as deleting inappropriate posted information. can. As a result, according to the present invention, it is possible to reduce the labor and time required to manually monitor posted information posted to a plurality of posting sites.

When the management server 10 is accessed from the poster terminal 30 based on the address information such as the QR code 33 installed at the store 32, the management server 10 displays the posted information for the store 32 as shown in the left diagram of FIG. It is also possible to provide site information including link information to a plurality of posting sites to which postings can be made, or to provide site information to which questionnaires to stores 32 as shown in the right diagram of FIG. 5 can be answered. Thereby, it is possible to prompt the poster 31 to post the posted information or to answer the questionnaire.

In addition, when the administrator terminal 50 instructs the management server 10 to post the posted information on the posting site, the management server 10 publishes the information disclosure pages of the plurality of posting sites corresponding to the stores managed by the administrator 51. Information to be posted can be posted collectively on each of them. This makes it easier for the administrator 51 to manage the posting site.

Although the present invention has been described with reference to the above-described embodiments and the like, the present invention is not limited to the above-described embodiments. Various changes that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. In addition, at least one of the functions of the acquisition unit 11, the output unit 12, the analysis unit 13, the publication unit 14, the guide unit 15, the setting information storage unit 16, and the posted information storage unit 17 described above is performed on the network. It may be executed by an information processing device installed and connected to any place, that is, it may be executed by so-called cloud computing.

It should be noted that the programs described above can be stored and supplied to computers using various types of non-transitory computer readable media. Non-transitory computer-readable media include various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic recording media (eg, flexible discs, magnetic tapes, hard disk drives), magneto-optical recording media (eg, magneto-optical discs), CD-ROMs (Read Only Memory), CD-Rs, CD-R/W, semiconductor memory (eg, mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (Random Access Memory)). The program may also be delivered to the computer on various types of transitory computer readable medium. Examples of transitory computer-readable media include electrical signals, optical signals, and electromagnetic waves. Transitory computer-readable media can deliver the program to the computer via wired channels, such as wires and optical fibers, or wireless channels.

<Appendix>
Some or all of the above embodiments may also be described as the following appendices. An outline of the configuration of an information processing system, an information processing method, and a program according to the present invention will be described below. However, the present invention is not limited to the following configurations.
(Appendix 1)
Acquisition means for acquiring posted information corresponding to a specific object from each of a plurality of posting sites that publish posted information posted by a user who uses a predetermined object on the Internet;
output means for outputting a list of the posted information corresponding to the specific object obtained from each of the plurality of posting sites;
Information processing system with
(Appendix 2)
The information processing system according to Appendix 1,
the acquiring means acquires the posted information corresponding to each of the plurality of specific objects associated in advance from each of a plurality of posting sites;
wherein the output means outputs a list of the posted information corresponding to each of the plurality of specific objects obtained from each of the plurality of posting sites;
Information processing system.
(Appendix 3)
The information processing system according to Appendix 1 or 2,
The output means, when displaying a list of the posted information, outputs information specifying the specific object corresponding to the posted information and information specifying the posting site from which the posted information was acquired. displayed in association with posted information,
Information processing system.
(Appendix 4)
The information processing system according to any one of Appendices 1 to 3,
The acquisition means acquires a photographed image of the specific object, which is the posted information,
The output means outputs the acquired captured images so as to be displayed in a list.
Information processing system.
(Appendix 5)
The information processing system according to any one of Appendices 1 to 4,
The acquisition means acquires text information related to the specific object that is the posted information,
The output means outputs the obtained text information so as to be displayed in a list.
Information processing system.
(Appendix 6)
The information processing system according to any one of Appendices 1 to 5,
an analysis means for performing a preset analysis process on the acquired posted information;
The output means outputs to display information based on the analysis process;
Information processing system.
(Appendix 7)
The information processing system according to any one of Appendices 1 to 6,
Posting means for controlling collective posting of new posted information about the specific object on information disclosure pages corresponding to the specific object prepared for each of a plurality of posting sites,
Information processing system.
(Appendix 8)
The information processing system according to any one of Appendices 1 to 7,
Link information for accessing a plurality of posting sites corresponding to the specific object to the user terminal that has accessed based on the address information readable from the installation installed on the specific object provided with guidance means for transmitting guidance information including
Information processing system.
(Appendix 9)
Obtaining posted information corresponding to a specific object from each of a plurality of posting sites that disclose posted information posted by a user who uses a predetermined object on the Internet,
outputting a list of the posted information corresponding to the specific object obtained from each of the plurality of posting sites;
Information processing methods.
(Appendix 10)
information processing equipment,
Acquisition means for acquiring posted information corresponding to a specific object from each of a plurality of posting sites that publish posted information posted by a user who uses a predetermined object on the Internet;
output means for outputting a list of the posted information corresponding to the specific object obtained from each of the plurality of posting sites;
program to make it happen.

10 Management server 11 Acquisition unit 12 Output unit 13 Analysis unit 14 Publishing unit 15 Guide unit 16 Setting information storage unit 17 Posting information storage unit 20 Posting site server 30 Poster terminal 31 Poster 32 Store 33 QR code 40 Viewer terminal 41 Browsing Person 50 Administrator terminal 51 Administrator

Claims (6)

Acquisition of acquiring posted information corresponding to a specific target by accessing the posting site via the Internet from a posting site that publishes posted information posted by a user who uses a predetermined target on the Internet. means and
Guidance including link information for accessing the posting site corresponding to the specific object to the user terminal that has accessed based on the address information readable from the installation installed on the specific object guidance means for transmitting information;
Information processing system with The information processing system according to claim 1,
the acquiring means acquires the posted information from each of the plurality of posting sites;
The guidance means transmits the guidance information including the link information for accessing each of the plurality of posting sites from which the posting information corresponding to the specific object can be obtained .
Information processing system. The information processing system according to claim 2,
The guidance means transmits the guidance information including, in a selectable manner, the link information of one of the plurality of posting sites from which the posting information corresponding to the specific object can be obtained. ,
Information processing system. A step of accessing the posting site via the Internet from a posting site that publishes posted information posted by a user who uses a predetermined object on the Internet and acquiring the posted information corresponding to the specific object. and,
Guidance including link information for accessing the posting site corresponding to the specific object to the user terminal that has accessed based on the address information readable from the installation installed on the specific object transmitting the information;
An information processing method comprising: The information processing method according to claim 4,
The step of obtaining the posted information includes obtaining the posted information from each of the plurality of posting sites,
The step of transmitting the guidance information includes transmitting the guidance information including the link information for accessing each of the plurality of posting sites from which the posting information corresponding to the specific object can be obtained.
Information processing methods. The information processing method according to claim 5,
In the step of transmitting the guidance information, the guidance includes the link information of any one of the plurality of posting sites from which the posting information corresponding to the specific object can be obtained in a selectable manner. send information,
Information processing methods.

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