JP7577366B2 - Information Processing System - Google Patents

Description

The present invention relates to an information processing system, an information processing method, and a program.

In recent years, a number of posting sites have been established on the Internet, which are websites that publish posted information that indicates users' evaluations of stores and products and their usage status. On such posting sites, for example, when users post information such as photos of the interior of a restaurant or other store and the food, and text describing the store's atmosphere and their impressions of using the store, the posted information is organized by store and product and made available for general users to view. This allows general users to use the posted information as a reference when selecting a store or product.

On the other hand, information posted by store or product users may not be appropriate for the store or product, raising concerns about the reliability of the posted information. To solve such problems, stores and product providers have begun to manually monitor posted information and evaluate the users who posted. For example, Patent Literature 1 describes a technology that evaluates posters based on the number of past posts and adoptions of each poster, and obtains posted information from highly rated posters.

JP 2020-35021 A

However, with the method of Patent Document 1 described above, a user who wants to refer to posted information can only refer to information posted by some contributors, and cannot refer to information posted by all contributors. For this reason, while it is desirable to make posted information by all contributors public, it is necessary for stores and product providers to manually monitor the posted information so that appropriate posted information is made public. However, when posted information is posted to multiple posting sites, the problem arises that manually monitoring the posted information is time-consuming and laborious.

Therefore, the object of the present invention is to provide an information processing system that can solve the above-mentioned problem of the time and effort required to manually monitor posted information on multiple posting sites.

An information processing system according to one embodiment of the present invention comprises:
An acquisition means for acquiring posted information corresponding to a specific object from each of a plurality of posting sites that publish posted information posted by users who use a specific object on the Internet;
an output means for outputting the posted information corresponding to the specific object acquired from each of the plurality of posting sites in a list form;
Equipped with
The structure is as follows.

Further, an information processing method according to one aspect of the present invention includes:
acquiring posted information corresponding to a specific object from each of a plurality of posting sites that publish posted information posted by users who have used a specific object on the Internet;
outputting the posted information corresponding to the specific object acquired from each of the plurality of posting sites in a list form;
The structure is as follows.

In addition, a program according to one aspect of the present invention includes:
In the information processing device,
An acquisition means for acquiring posted information corresponding to a specific object from each of a plurality of posting sites that publish posted information posted by users who use a specific object on the Internet;
an output means for outputting the posted information corresponding to the specific object acquired from each of the plurality of posting sites in a list form;
To achieve this,
The structure is as follows.

By being configured as described above, the present invention can reduce the effort and time required to manually monitor posted information posted to multiple posting sites.

1 is a diagram showing an overall configuration of an information processing system according to a first embodiment of the present invention. 3 is a functional block diagram showing the configuration of the management server disclosed in FIG. 2; FIG. 3 is a diagram showing a process performed by the management server disclosed in FIG. 2 . FIG. 3 is a diagram showing a process performed by the management server disclosed in FIG. 2 . FIG. 3 is a diagram showing a process performed by the management server disclosed in FIG. 2 . 3 is a flowchart showing the operation of the management server disclosed in FIG. 2 .

<Embodiment 1>
A first embodiment of the present invention will be described with reference to Figures 1 to 6. Figures 1 and 2 are diagrams for explaining the configuration of an information processing system, and Figures 3 to 6 are diagrams for explaining the processing operation of the information processing system.

[composition]
The information processing system of the present invention is intended to manage information posted on a posting site, which is a so-called word-of-mouth site. As shown in Fig. 1, the information processing system is composed of a management server 10, a plurality of posting site servers 20, a poster terminal 30, a viewer terminal 40, and an administrator terminal 50, which are connected via a network N. Each component will be described in detail below.

The posting site server 20 is an information processing device managed by a business that provides a service for publishing posted information, and operates a website such as a posting site on the Internet. In this embodiment, the posting site provided by the posting site server 20 publishes a page that publishes information about a store 32, such as a restaurant, as well as a page that publishes posted information from contributors 31 who are users who have used the store 32. The posted information posted and published by the contributors 31 includes, for example, photographs (photographed images) of the interior and food of the store 32 (object), written information such as impressions of the service and food received at the store 32, and even quantified evaluation information that expresses an evaluation of the store 32.

In addition, in this embodiment, there are multiple posting site servers 20, each of which has a different posting site. Therefore, posting information for the same store 32 is posted and made public on each posting site opened by each posting site server 20.

The posted information handled by the posting site provided by the posting site server 20 is not limited to information about restaurants and other stores 32, but may be information about stores of any type, and may be posted information about products and services (objects). Furthermore, the posted information is not limited to information about stores or products, but may be information about any object. The posting site server 20 is not necessarily limited to discriminating between posted information by object, such as by store or by product, but may disclose posted information without discriminating between objects, for example, by poster 31.

The poster terminal 30 (user terminal) is an information processing terminal such as a smartphone or laptop computer operated by a poster 31, who is a user who has used an object such as a store 32. The poster terminal 30 has a function of accessing a posting site on the Internet when operated by the poster 31 and posting posted information to the posting site. For example, the poster terminal 30 posts photos taken by the poster 31 inside the store 32 or photos of food served at the store 32 as posted information, or posts evaluation information entered by the poster 31 that evaluates the store 32 using a multiple-level numerical rating or text information expressing the poster's impressions in text as posted information.

The poster terminal 30 may directly access the posting site, or, as described below, may be directed to access the posting site from an access destination based on address information such as a QR code 33 installed in the store 32. In addition, when the access destination of address information such as a QR code 33 installed in the store 32 is the survey site of the store 32, the poster terminal 30 also has a function of transmitting responses to a survey presented on the survey site.

The viewer terminal 40 is an information processing terminal such as a smartphone or a laptop computer operated by the viewer 41. The viewer terminal 40 has a function of accessing a posting site on the Internet when operated by the viewer 41 and viewing posted information made public on the posting site. For example, the viewer terminal 40 can view photos of the inside of the store 32 and photos of the food served at the store 32 posted by the poster 31, evaluation information that rates the store 32 on a multiple-level numerical scale, and text information that expresses impressions in text.

The administrator terminal 50 is an information processing terminal operated by an administrator 51 who manages the posted information of the store at a business operator that operates the store. The administrator terminal 50 accesses the management server 10 and manages the posted information for the store, such as displaying and monitoring the posted information of the store acquired by the management server 10 as described below, and analyzing the posted information. The administrator terminal 50 also manages information such as questionnaires about the store acquired by the management server 10. Furthermore, the administrator terminal 50 can also post information about the store on each posting site via the management server 10. Note that the number of stores for which the administrator 51 manages posted information is not limited to one, and may be multiple.

The management server 10 is composed of one or more information processing devices each having a calculation device and a storage device. As shown in FIG. 2, the management server 10 is equipped with an acquisition unit 11, an output unit 12, an analysis unit 13, a posting unit 14, and a guidance unit 15. The functions of the acquisition unit 11, the output unit 12, the analysis unit 13, the posting unit 14, and the guidance unit 15 can be realized by the calculation device executing a program for realizing each function stored in the storage device. The management server 10 is also equipped with a setting information storage unit 16 and a posting information storage unit 17. The setting information storage unit 16 and the posting information storage unit 17 are composed of a storage device. Each component will be described in detail below.

The acquisition unit 11 (acquisition means) accesses each posting site server 20, acquires the posted information published on each posting site, and stores it in the posted information storage unit 17. At this time, the acquisition unit 11 distinguishes between stores and acquires posted information related to the stores from each posting site server 20, and stores it in the posted information storage unit 17. For example, access information to each posting site server 20 for each store 32 is stored in advance in the setting information storage unit 16, and the acquisition unit 11 accesses the posted information of a specific store on each posting site server 20 based on the access information and acquires the posted information. In this way, the acquisition unit 11 acquires posted information corresponding to a specific store that has been posted to each of multiple posting sites.

In addition, in the setting information storage unit 16, for example, multiple stores operated by the same business operator or businesses forming a group may be associated with each other to form a store group and registered. In this case, the acquisition unit 11 acquires posted information corresponding to each of the multiple specific stores that form the store group from each posting site server 20, and stores the acquired posted information together for the multiple specific store groups in the posted information storage unit 17.

However, the function of the acquisition unit 11 to acquire posted information from each posting site may be realized by another information processing device on the network N, known as a crawler. In this case, the acquisition unit 11 acquires the posted information from the crawler, and stores the posted information together for each store or store group, as described above.

The output unit 12 outputs the posted information corresponding to the specific store acquired from the multiple posting site servers 20 as described above for display on the administrator terminal 50. At this time, when there is a plurality of pieces of posted information corresponding to the specific store acquired from the multiple posting site servers 20, the output unit 12 outputs the plurality of pieces of posted information for displaying a list together. Furthermore, when a plurality of specific stores are associated with each other and registered to form a store group as described above, the output unit 12 outputs the posted information corresponding to each of the plurality of specific stores for displaying a list together. Note that the output unit 12 displays the posted information in association with information such as the store name that identifies the store where the posted information was posted and information such as the posting site name that identifies the posting site.

For example, as shown in FIG. 3, the output unit 12 outputs a list of only photos from the posted information to be displayed on the administrator terminal 50. The example in FIG. 3 is a case where "AAA store", "BBB store", and "CCC store" are associated as group stores, and the output unit 12 displays a list of photos as posted information posted to multiple posting sites such as "posting site A", "posting site B", and "posting site C" for each of these multiple stores. In addition, the output unit 12 outputs a list of evaluation information and text information from the posted information to be displayed on the administrator terminal 50 as shown in FIG. 4. The example in FIG. 4 is a case where "AAA store", "BBB store", and "CCC store" are associated as group stores as described above, and the output unit 12 displays a list of evaluation information and text information as posted information posted to multiple posting sites such as "posting site A", "posting site B", and "posting site C" for each of these multiple stores. In addition, in FIG. 4, "stars" represent evaluation information, and the number of stars represents a numerical evaluation value, and the higher the number, the higher the evaluation of the store. In addition, in Figure 4, "XX was delicious" and "XXXXXX" are sentence information such as impressions about the store.

Here, the output unit 12 may output the posted information to the administrator terminal 50 so that it is displayed in any display format. For example, the output unit 12 may display a list of posted information including all of the photos, evaluation information, and text information, or may display a list of posted information including a combination of one or two of the photos, evaluation information, and text information. In addition, the output unit 12 may output a list of posted information corresponding to each store.

The output unit 12 may have a function to change the publication status on the posting site where the posted information is published in response to an operation from the administrator terminal 50 on the posted information being displayed. For example, when an operation to delete a photo or text information that is posted information is performed on the administrator terminal 50, the output unit 12 may perform control to delete the photo or text information from the corresponding posting site and cancel the publication.

The analysis unit 13 (analysis means) performs various analytical processes on the acquired posted information. For example, the analysis unit 13 counts the number of posted information for each store or each posting site, or counts the number of posted information for each manager or administrator who operates or manages the store. It is assumed that the store managers and administrators are stored in advance in the setting information storage unit 16. For example, the analysis unit 13 performs analytical processes such as extracting keywords contained in text information included in the posted information and calculating the frequency of appearance for each store, or calculating an evaluation value based on evaluation information included in the posted information for each store. The results of the analytical process on the posted information by the analysis unit 13 are output by the output unit 12 so as to be displayed on the administrator terminal 50. It is to be noted that the analytical process on the posted information by the analysis unit 13 is not limited to the above-mentioned content, and any analytical process may be performed.

The posting unit 14 (posting means) has a function of controlling, in response to an instruction from the administrator terminal 50, to post new posting information about the store on each of the information disclosure pages of the multiple posting sites corresponding to the store managed by the administrator 51 of the administrator terminal 50. For example, the posting unit 14 transmits a posting information generation screen to the administrator terminal 50 to display, and controls to post the posting information entered on the generation screen all at once on the information disclosure pages of the multiple posting sites corresponding to the store. The posting information about the store may be, for example, information about the store's business hours, information about campaigns being held at the store, information about products offered at the store, etc., but may be any information.

The guidance unit 15 (guidance means) transmits prepared guidance information about the store 32 to the poster terminal 30 that has accessed based on address information such as a QR code 33 installed in the store 32 as shown in FIG. 1 to display the information. The guidance information is stored in the setting information storage unit 16 in advance, and is site information including link information to a plurality of posting sites where posted information for the store 32 can be posted, as shown in the left diagram of FIG. 5, for example. In this case, when the poster 31 selects the link information of one of the posting sites on the poster terminal 30, the poster terminal 30 is connected to the selected posting site, and the posted information can be posted. The guidance information may also be, for example, site information where a questionnaire for the store 32 can be answered, as shown in the right diagram of FIG. 5. In this case, when the poster 31 answers the questionnaire on the poster terminal 30, the questionnaire answer results are stored in the management server 10, the analysis unit 13 analyzes the questionnaire results, and the output unit 12 outputs them to be displayed on the administrator terminal 50.

The QR code 33 installed in the store 32 can be read by using the camera function of the poster terminal 30, for example, by attaching a sticker with a QR code printed thereon that corresponds to the address information for the guidance information to the store. The address information for the guidance information does not necessarily have to be represented by a QR code, and may be readable by the short-range wireless device of the poster terminal 30 by installing an object in the store that includes a contactless IC chip that stores address information and can transmit the address information.

[Action]
Next, the operation of the above-mentioned information processing system, particularly the operation of the management server 10, will be described mainly with reference to the flowchart of FIG.

First, on each of the multiple posting site servers 20, posting information about the store 32 is posted by the poster 31 and made public, and can be viewed from the viewer terminal 40 of the viewer 41.

The management server 10 periodically or at any time acquires posted information published on each posting site from the multiple posting site servers 20 (step S1). The management server 10 then stores the posted information acquired from the multiple posting site servers 20 for each store or for each store group.

Then, the management server 10 analyzes the posted information in response to an instruction from the administrator terminal 50 (step S2). For example, the management server 10 performs analysis processing such as tallying up the number of posted information items for each store or posting site, tallying up store evaluation values, and extracting keywords included in the posted information.

Then, in response to an instruction from the administrator terminal 50, the management server 10 outputs the posted information and the analysis processing results to be displayed on the administrator terminal 50 (step S3). For example, the management server 10 outputs to the administrator terminal 50 a list of photos from the posted information corresponding to the associated store group as shown in FIG. 3, or a list of rating information and text information from the posted information as shown in FIG. 4.

As described above, the present invention displays a list of posted information posted to multiple posting sites for one store or multiple stores forming one group. This allows an administrator who manages the posted information for stores to easily monitor the content of the posted information posted to multiple posting sites and can take action such as deleting inappropriate posted information. As a result, the present invention can reduce the effort and time required to manually monitor posted information posted to multiple posting sites.

When accessed from a poster terminal 30 based on address information such as a QR code 33 installed in a store 32, the management server 10 can provide site information including link information to multiple posting sites where posted information for the store 32 can be posted as shown in the left diagram of FIG. 5, or can provide site information where a questionnaire for the store 32 can be answered as shown in the right diagram of FIG. 5. This can encourage the poster 31 to post posted information and answer the questionnaire.

Furthermore, when an instruction to post information on a posting site is received from the administrator terminal 50, the management server 10 can post the information collectively on each of the information disclosure pages of multiple posting sites corresponding to the stores managed by the administrator 51. This makes it easier for the administrator 51 to manage the posting sites.

Although the present invention has been described above with reference to the above-mentioned embodiment, the present invention is not limited to the above-mentioned embodiment. Various modifications that can be understood by a person skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. Furthermore, at least one or more of the functions of the above-mentioned acquisition unit 11, output unit 12, analysis unit 13, posting unit 14, guidance unit 15, setting information storage unit 16, and posted information storage unit 17 may be executed by an information processing device installed and connected anywhere on a network, that is, they may be executed by so-called cloud computing.

The above-mentioned program can be stored and supplied to a computer using various types of non-transitory computer readable media. Non-transitory computer readable media include various types of tangible storage media. Examples of non-transitory computer readable media include magnetic recording media (e.g., flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical disks), CD-ROMs (Read Only Memory), CD-Rs, CD-R/Ws, and semiconductor memories (e.g., mask ROMs, PROMs (Programmable ROMs), EPROMs (Erasable PROMs), flash ROMs, and RAMs (Random Access Memory)). The program may also be supplied to a computer by various types of transitory computer readable media. Examples of transitory computer readable media include electrical signals, optical signals, and electromagnetic waves. The transitory computer readable media can supply the program to a computer via wired communication paths such as electric wires and optical fibers, or wireless communication paths.

<Additional Notes>
A part or all of the above-described embodiments can be described as follows: The following provides an overview of the configurations of an information processing system, an information processing method, and a program according to the present invention. However, the present invention is not limited to the following configurations.
(Appendix 1)
An acquisition means for acquiring posted information corresponding to a specific object from each of a plurality of posting sites that publish posted information posted by users who use a specific object on the Internet;
an output means for outputting the posted information corresponding to the specific object acquired from each of the plurality of posting sites in a list form;
An information processing system comprising:
(Appendix 2)
2. The information processing system according to claim 1,
the acquiring means acquires the posted information corresponding to each of the plurality of specific objects associated in advance from each of a plurality of posting sites;
the output means outputs the posted information corresponding to each of the plurality of specific objects acquired from each of the plurality of posting sites in a list form;
Information processing system.
(Appendix 3)
3. The information processing system according to claim 1,
When displaying the list of the posted information, the output means displays information identifying the specific object corresponding to the posted information and information identifying the posting site from which the posted information was obtained in association with the posted information.
Information processing system.
(Appendix 4)
An information processing system according to any one of claims 1 to 3,
The acquisition means acquires a photographed image of the specific object which is the posted information,
The output means outputs the acquired photographed images so as to display a list of the photographed images.
Information processing system.
(Appendix 5)
An information processing system according to any one of claims 1 to 4,
The acquiring means acquires text information related to the specific object, which is the posted information;
The output means outputs the acquired text information so as to display a list.
Information processing system.
(Appendix 6)
6. An information processing system according to any one of claims 1 to 5,
An analysis means for performing a preset analysis process on the acquired posted information,
The output means outputs information based on the analysis processing so as to be displayed.
Information processing system.
(Appendix 7)
An information processing system according to any one of claims 1 to 6,
a posting means for controlling the posting of new information related to the specific object in a batch on information disclosure pages corresponding to the specific object provided on each of a plurality of posting sites;
Information processing system.
(Appendix 8)
An information processing system according to any one of claims 1 to 7,
a guide means for transmitting guide information including link information for accessing each of a plurality of posting sites corresponding to the specific object to a user terminal that has accessed the specific object based on address information that can be read from an object installed on the specific object,
Information processing system.
(Appendix 9)
acquiring posted information corresponding to a specific object from each of a plurality of posting sites that publish posted information posted by users who have used a specific object on the Internet;
outputting the posted information corresponding to the specific object acquired from each of the plurality of posting sites in a list form;
Information processing methods.
(Appendix 10)
In the information processing device,
An acquisition means for acquiring posted information corresponding to a specific object from each of a plurality of posting sites that publish posted information posted by users who use a specific object on the Internet;
an output means for outputting the posted information corresponding to the specific object acquired from each of the plurality of posting sites in a list form;
A program to achieve this.

REFERENCE SIGNS LIST 10 Management server 11 Acquisition unit 12 Output unit 13 Analysis unit 14 Posting unit 15 Guidance unit 16 Setting information storage unit 17 Posting information storage unit 20 Posting site server 30 Contributor terminal 31 Contributor 32 Store 33 QR code 40 Viewer terminal 41 Viewer 50 Administrator terminal 51 Administrator

Claims (2)

An acquisition means for acquiring posted information corresponding to each of a plurality of stores from each of a plurality of posting sites on which posted information from users who have visited the stores is published in a manner distinguished by the store;
an analysis means for tallying up the number of pieces of posted information acquired for each of the posting sites and each of the stores;
Equipped with
The analysis means extracts keywords included in text information included in the posted information, and calculates the frequency of appearance of the keywords for each store.
Information processing system. An information processing device,
acquiring posted information corresponding to each of the plurality of stores from each of a plurality of posting sites on which posted information from users who have used the stores is published in a manner distinguished by store,
tallying up the number of pieces of posted information acquired for each posting site and for each store ;
Furthermore, extracting keywords contained in text information contained in the posted information, and calculating the frequency of appearance of the keywords for each store.
Information processing methods.

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