JP7191138B2 - Service providing device, system, service providing method, and program - Google Patents

Description

The present invention relates to a service providing device, system, service providing method, and program.

Conventionally, a terminal of a member parts dealer who handles vehicle parts, a terminal of a member transportation shop that delivers the parts purchased from the member parts dealer, and a terminal of a member service factory that repairs and maintains vehicles are connected via a network. , a vehicle repair and maintenance request method executed by a server connected to a user terminal via a network and providing various vehicle information to the user terminal, wherein a host computer of the server is a terminal of the member parts dealer Information on the selling price of vehicle parts, information on the delivery date of parts provided by Associated with vehicle information including information on diagnostic content of maintenance vehicle, labor cost, information on whether vehicle parts or specific materials are required for repair/maintenance, and information on member service factories that perform repair/maintenance a step of storing in a predetermined database according to the information; A step of retrieving from a predetermined database information on the case or its countermeasures, information on the selling price of the parts, information on the delivery date of the parts, labor costs, and information on member service factories that perform repairs and maintenance. If the retrieved vehicle information relates to repair/maintenance requiring vehicle parts or specific materials, a step of transmitting information about the vehicle parts or specific materials to the user terminal; A step of transmitting information about the corresponding case or its countermeasures to the user terminal; a step of transferring parts purchase information, which is a purchase instruction for vehicle parts or specific materials received from the user terminal, to a member parts dealer's terminal; A step of transferring the delivery information of vehicle parts or specific materials received from the terminal to the terminal of the member carrier, and the repair / maintenance of the vehicle based on the case corresponding to repair / maintenance received from the user terminal or its countermeasures A method for requesting repair and maintenance of a vehicle via a network is known, which executes a step of transferring request information from a user terminal to a terminal of a selected member service factory (Patent Document 1).

Japanese Patent No. 4310058

Due to the spread of electronic commerce, the conventional concept of the manufacturer's suggested retail price is becoming less and less popular today. It is expected that the number of users who want to pay only for the service will increase in the future. However, when a vehicle breaks down, it is difficult for a non-expert user to explain the symptoms to an auto mechanic. As a result, inappropriate parts and materials have been purchased through electronic commerce, and there have been situations where maintenance cannot be performed.

As described above, the conventional technology may not be able to provide support for appropriately procuring items necessary for maintenance of an object using electronic commerce.

The present invention has been made in consideration of such circumstances, and one of the objects thereof is to provide support so that articles necessary for maintenance of an object can be suitably procured using electronic commerce.

According to one aspect of the present invention, a first interface unit receives a request for maintenance of an object from a first terminal device used by a user, and transmits maintenance request information related to the maintenance request to a second terminal device used by a maintenance company. and a processing unit that gives preferential treatment to at least the maintenance company when the maintenance company purchases an item necessary for maintenance indicated by the maintenance request information through a specific electronic commerce service. It is a service providing device.

ADVANTAGE OF THE INVENTION According to one aspect of the present invention, it is possible to provide support so that items necessary for maintenance of an object can be suitably procured using electronic commerce.

1 is a diagram showing an example of an outline of usage environment and operation of a service providing apparatus 100; FIG. 3 is a diagram showing an example of the configuration of an electronic commerce server 50; FIG. It is a figure which shows an example of the content of the user information 62 in electronic commerce. 6 is a diagram showing an example of the contents of product information 64; FIG. 1 is a diagram showing an example of a configuration of a service providing apparatus 100; FIG. 3 is a diagram showing an example of contents of user information 172 in the service providing apparatus 100. FIG. 4 is a diagram showing an example of the contents of maintenance company information 174. FIG. 4 is a diagram showing an example of the contents of maintenance program management information 176. FIG. FIG. 10 is a diagram showing a first example of confirmation operation by a successful bid confirmation unit 142; FIG. 10 is a diagram showing an example of a second content screen corresponding to the first example; FIG. 10 is a diagram showing a second example of confirmation operation by a successful bid confirmation unit 142; FIG. 11 is a diagram showing an example of a second content screen corresponding to the second example; FIG. 10 is a diagram showing an example of the contents of a first content screen displayed after a maintenance company inputs a product ID;

[Overview]
Hereinafter, embodiments of a service providing device, a system, a service providing method, and a program according to the present invention will be described with reference to the drawings. A service providing device is implemented by one or more processors (computers). One or more processors function as service providing devices, for example, by executing programs stored in storage devices. The service providing device is configured based on, for example, a web server, an application server, or the like. The service providing device transmits information in the form of a web page or the like to the terminal device (first terminal device) of the user, and displays (outputs) a screen on the first terminal device, thereby providing various services to the user. It provides. In addition, the service providing device also transmits information in the form of a web page or the like to the terminal device (second terminal device) of the maintenance company that performs maintenance of the target object, and causes the second terminal device to display (output) the screen. Therefore, various services may be provided to the maintenance company. Maintenance means, for example, actions such as repair, replacement of parts, maintenance, maintenance management, and the like. Maintenance may include pre-maintenance (ie, customization) before the object is delivered to the user. The user's terminal device (first terminal device) may be a terminal device owned by the user, or may be used at a facility where terminal devices are rented, such as an Internet cafe, or by borrowing another person's terminal device. It may be a terminal device that is logged in to the service with the user name of , that is, a terminal device that is temporarily used. The same applies to the terminal device (second terminal device) of the maintenance company.

FIG. 1 is a diagram showing an example of a general usage environment and operation of a service providing apparatus 100. As shown in FIG. The service providing device 100 communicates with each of the first terminal device 10, the second terminal device 20, and the electronic commerce server 50 via the network NW. An example of a “system” is one that includes the electronic commerce server 50 and the service providing device 100 . The network NW includes a WAN (Wide Area Network) including the Internet and a LAN (Local Area Network). The network NW may partially include a network with high security such as VPN. The e-commerce server 50 provides specific e-commerce services. Each of the first terminal device 10 and the second terminal device 20 is, for example, a terminal device having at least a communication function, a display function, and an input reception function, such as a personal computer, a smartphone, or a tablet terminal. In each of the first terminal device 10 and the second terminal device 20, a UA (User Agent) such as a browser or an application program operates to display various contents.

(1) The service providing device 100 receives a maintenance request for an object from the first terminal device 10 . Objects may be various objects such as automobiles, houses, electrical appliances, and clothing. In the following description, the object is assumed to be an automobile. An example of customization in the case where the object is a car is to attach an optional item such as a drive recorder. The service providing device 100 may provide the first terminal device 10 with information such as maintenance and tune-up of the user's private car in the form of a web page.

(2) The service providing device 100 transmits maintenance request information regarding the maintenance request to the second terminal device 20 (request introduction). According to the above example, the maintenance company is a maintenance company (maintenance company) that maintains automobiles.

(3) The maintenance company purchases items required for maintenance indicated by the maintenance request information through a specific e-commerce service, that is, via the e-commerce server 50 . Electronic commerce may be in various forms such as auctions, shopping, flea markets, and the like. In the following description, auctions are taken as a representative example of electronic commerce. A specific electronic commerce service realized by the electronic commerce server 50 is operated by an operator (hereinafter simply referred to as an operator) who operates the service providing device 100 . That is, the service provided by the service providing apparatus 100 and the specific e-commerce service are provided in the same trade area. As a result, for example, part of the revenue from the e-commerce service can be used for the payment requested by the service providing apparatus 100, and maintenance companies using a specific e-commerce service can be given preferential treatment.

(4) The service providing apparatus 100 confirms whether or not the maintenance company has purchased, via the electronic commerce server 50, the article required for maintenance indicated by the maintenance request information. This confirmation may be made by a notification from the electronic commerce server 50, may be made by a notification from the second terminal device 20, or may be made based on both. Details will be described later.

(5) The service providing apparatus 100 associates at least part of the maintenance request information with the purchase information regarding the purchase when the maintenance company purchases an article required for maintenance via the electronic commerce server 50 . "Associate" means to bring the database configured in the storage unit into a state in which at least the identification information of the maintenance request information and the purchase information are associated.

(6) When at least a part of the maintenance request information is associated with the purchase information regarding the purchase, the service providing apparatus 100 performs processing for at least giving preferential treatment to the maintenance company compared to when there is no association. conduct. This series of services is realized, for example, by pre-registering a member of a maintenance company. This series of services is hereinafter referred to as a "maintenance program".

[E-commerce server]
The details of each device will be described below. FIG. 2 is a diagram showing an example of the configuration of the electronic commerce server 50. As shown in FIG. The e-commerce server 50 includes, for example, a communication unit 52, an e-commerce management unit 54, a privilege provision unit 56, and a storage unit 60. Each of the electronic commerce management unit 54 and the privilege granting unit 56 is implemented by a hardware processor such as a CPU (Central Processing Unit) executing a program (software). Some or all of these components are hardware (circuits) such as LSI (Large Scale Integration), ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable Gate Array), and GPU (Graphics Processing Unit). (including circuitry), or by cooperation of software and hardware. The program may be stored in advance in a storage device such as a HDD (Hard Disk Drive) or flash memory, or may be stored in a removable storage medium such as a DVD or CD-ROM. It may be installed by being worn. The communication unit 52 is a communication interface for accessing the network NW. The storage unit 60 is implemented by a storage device such as a RAM (Random Access Memory), HDD, flash memory, or the like. Information such as user information 62 and product information 64 is stored in the storage unit 60 .

The electronic commerce management unit 54 provides a net auction service to a terminal device (for example, the second terminal device 20, but is simply referred to as a terminal device without limitation here). The electronic commerce management unit 54 updates the user information 62 based on the information registered using the terminal device. FIG. 3 is a diagram showing an example of the contents of user information 62 in electronic commerce. The user information 62 is information in which, for example, a member maintenance company flag is associated with a user ID in addition to an exhibiting product ID, a bidding product ID, favorite information, successful bid history, and evaluation information. be. The user ID is identification information of a user (the user here is a maintenance company in particular), and is identification information commonly used in various services provided by the operator. That is, the same user ID is used for the same user in the electronic commerce server 50 and the service server 100 . Otherwise, either the electronic commerce server 50 or the service server 100 may perform user ID name identification processing. The on-sale product ID is the product ID of the product on display by the user (the user indicated by the user ID). The bidding product ID is the product ID of the product for which the user is bidding. Favorites information is product IDs of products registered as favorites by the user. The successful bid history is the product ID of the product for which the user has made a successful bid. The evaluation information is information related to the evaluation that the user has received from the successful bidder as an exhibitor. The affiliated maintenance company flag is a flag indicating that the user is a maintenance company affiliated with the aforementioned "maintenance program".

The electronic commerce management unit 54 advances the net auction while referring to and updating the product information 64 . FIG. 4 is a diagram showing an example of the contents of the product information 64. As shown in FIG. The product information 64 is, for example, a product ID associated with information such as category, title, detailed description, image URL (Uniform Resource Locator), current price, number of bids, number of registered favorites, data for analysis, and the like. is. A title is, for example, text information displayed on an introduction page of a product or the like, and is text information displayed at a conspicuous position such as the top of the introduction page. A category is a category such as a product that is hierarchically classified. The detailed description is text information displayed on the introduction page of the product or the like, and is text information displayed at a position different from the title. The title and detailed description are created by the seller, for example. The image URL is a URL (reference information) for referring to an image of a product or the like. The price is the highest bid at the moment. If there is no bid, the minimum bid amount set by the seller is stored. The number of bids is the number of bidders who bid on the item. The number of registered favorites is the number of users who have registered the auction page of the product etc. as their favorites. The analysis data is, for example, vector data representing words included in the title and detailed description in distributed representation.

The privilege granting unit 56 grants a privilege to the user. For example, the privilege granting unit 56 grants a privilege to a maintenance company to which a member maintenance company flag has been assigned, when a product falling under a specific category is put up for sale or made a successful bid. A specific category is, for example, auto parts. “Give a privilege” may mean discounting the auction usage fee, or giving points that can be used in other services. This point may also be managed by an operator who operates the service providing apparatus 100 . It is possible that a plurality of e-commerce services may participate in the maintenance program, but in that case, the "specific category" does not have to match verbally, but only needs to match conceptually. For example, if one e-commerce service has a category named "auto parts" and another e-commerce service has a category named "vehicle parts", they are conceptually the same, so ” may be treated as

[Service providing device]
FIG. 5 is a diagram showing an example of the configuration of the service providing apparatus 100. As shown in FIG. The service providing device 100 includes, for example, a communication unit 110, a first interface unit 120, a second interface unit 130, an information management unit 140, and a processing unit 150. The second interface unit 130 has a maintenance company selection unit 132 , and the information management unit 140 has a successful bid confirmation unit 142 . These functional units are implemented, for example, by a hardware processor such as a CPU executing a program (software). Also, some or all of these components may be realized by hardware (circuitry) such as LSI, ASIC, FPGA, GPU, etc., or by cooperation of software and hardware may be The program may be stored in advance in a storage device such as an HDD or flash memory, or may be stored in a removable storage medium such as a DVD or CD-ROM. may be installed. The communication unit 52 is a communication interface for accessing the network NW.

The service providing device 100 also includes a storage unit 170 . Storage unit 170 is implemented by a storage device such as a RAM, HDD, or flash memory. The storage unit 170 may be a NAS (Network Attached Storage) device that can be accessed by the service providing device 100 via the network NW. The storage unit 170 stores information such as user information 172, maintenance company information 174, maintenance program management information 176, and the like.

As described above, the first interface unit 120 provides the first terminal device 10 with information such as maintenance and tune-up of the user's private car in the form of a web page. Hereinafter, the screen based on this Web page will be referred to as a first content screen. The first interface unit 120 provides the above information while referring to the user information 172 . FIG. 6 is a diagram showing an example of the contents of the user information 172 in the service providing apparatus 100. As shown in FIG. The user information 172 includes, for example, demographic information such as address/whereabouts, age, gender, etc. for the user ID, type of vehicle owned, parts information such as tires of the vehicle, vehicle inspection/insurance expiration month, etc. In addition to the information, information indicating the details of the maintenance requested using the maintenance program and the maintenance request ID as identification information thereof are associated with each other. The first interface unit 120 uses such information to display a reminder on the Web page before the vehicle inspection or insurance expiration month, or to provide event information for owners of the same vehicle type. Upon receiving a request for maintenance using the maintenance program, the first interface unit 120 adds the information to the user information 172 . The information indicating the content of maintenance includes, for example, information such as the vehicle type, maintenance location, symptoms of trouble, etc., and may include information on the desired budget for maintenance.

The second interface unit 130 transmits maintenance request information based on the content of the maintenance request added to the user information 172 to the second terminal device 20 . The maintenance request information may include part or all of the content of the maintenance request received from the first terminal device 10, and may be added with other information as necessary. The maintenance request information includes, for example, the user ID of the requesting user, information indicating the content of maintenance in the user information 172, and the maintenance request ID. The maintenance request information may be transmitted to the second terminal device 20 by being displayed on the second content screen provided to the second terminal device 20 by the second interface unit 130, or may be transmitted from the second interface unit 130 to the second terminal device 20. The information may be transmitted to the second terminal device 20 by sending an e-mail or the like to the second terminal device 20 .

The maintenance company selection unit 132 refers to the maintenance company information 174 and selects a maintenance company to which maintenance request information is transmitted. FIG. 7 is a diagram showing an example of the contents of the maintenance company information 174. As shown in FIG. In the maintenance company information 174, for example, the user ID of the maintenance company is associated with the location, compatible vehicle type, link to the price list, evaluation information from the user, and the like. For example, the maintenance company selection unit 132 selects (1) the location is close to the user's address or whereabouts, (2) the evaluation information is highly rated by the user, and (3) the fee is cheaper than other maintenance companies. , and so on, are selected preferentially.

The information management unit 140 manages maintenance program management information 176 . FIG. 8 is a diagram showing an example of the contents of the maintenance program management information 176. As shown in FIG. The maintenance program management information 176 includes, for example, the user ID of the user who requested the maintenance, the user ID of the maintenance company to whom the maintenance request information was transmitted, and the electronic commerce server 50 for the maintenance request ID. Information such as a purchase completion flag indicating whether or not an item necessary for maintenance has been purchased (that is, whether or not the item has been successfully bid on at an Internet auction), and the product ID of the item that has been successfully bid are associated.

The successful bid confirmation unit 142 confirms whether or not the maintenance trader has purchased the article necessary for maintenance via the electronic commerce server 50, and if the confirmation is obtained, the purchase completion flag of the maintenance program management information 176 is set to 1 (purchase (indicating that it has been completed). As a result, at least part of the maintenance request information is associated with the purchase information. As another example of associating at least part of the maintenance request information with purchase information, all of the maintenance program information may be added to either the user information 172 or the maintenance company information 174 . The successful bid confirmation unit 142 confirms by one of the methods exemplified below or by a method different from them.

[Confirmation method 1]
FIG. 9 is a diagram showing a first example of confirmation operation by the successful bid confirmation unit 142. As shown in FIG. In this example, (a) the e-commerce server 50 sends an e-mail containing a link to the second content screen provided by the second interface section 130 to the winning bidder. The e-commerce server 50 may include a link to the second content screen in e-mails sent to all the successful bidders who have bid on the products that fall under the category of items required for the maintenance program, or if the member maintenance company flag is A link to the second content screen may be included only in the e-mail sent to the successful bidder who has the category 1 and has won the item of the above category. Also, the e-commerce server 50 may include a link to the second content screen in e-mails to all winning bidders. (b) Winning bidder interacts with the link contained in the email. (c) In response, the second interface unit 130 provides a second content screen. FIG. 10 is a diagram showing an example of the second content screen corresponding to the first example. For example, the second content screen is displayed with the user ID of the successful bidder logged in (login information is embedded in the link in advance). By operating the link, the information of the item (item ID (auction ID, which may be read as an exhibition ID)) of the item that has been successfully bid is transmitted to the second interface unit 130 . The second content screen includes, for example, information indicating that the contact is from the maintenance program, an input window for inputting a maintenance request ID, and a button for instructing transmission of the input information to the service providing apparatus 100. and are provided. Returning to FIG. 9, (d) the maintenance company inputs the maintenance request ID of the maintenance request, which is the reason for the purchase of the item, on the second content screen. As a result, the service providing apparatus 100 acquires the maintenance request information ID associated with the user ID of the maintenance company and the product ID, and updates the maintenance program management information 176 . The successful bid confirmation unit 142 confirms that the maintenance company has purchased the article required for maintenance through the electronic commerce server 50 based on the acquired information.

[Confirmation method 2]
FIG. 11 is a diagram showing a second example of confirmation operation by the successful bid confirmation unit 142. As shown in FIG. In this example, (e) the maintenance company logs in with his/her own user ID, and (f) the second interface unit 130 provides the second content screen accordingly. (g) On the second content screen, the maintenance company inputs the item ID of the item that has won a bid. That is, when the user ID of the maintenance company is used to log in on the second content screen provided by the second interface unit 130, the successful bid confirmation unit 142 prompts the user to enter the product ID of the item for which the maintenance company has made a successful bid. The maintenance program management information 176 is updated by associating the received product ID with the maintenance request ID associated with the maintenance company. FIG. 12 is a diagram showing an example of a second content screen corresponding to the second example. Based on the updated maintenance program management information 176 , the successful bid confirmation unit 142 confirms that the maintenance company has purchased the items required for maintenance via the electronic commerce server 50 .

When performing the confirmation operation of the second example, the first interface unit 120 displays the product information related to the product ID input by the maintenance company on the first content screen, and the user (maintenance requester) can operate the product. If there is, the successful bid confirmation unit 142 may confirm that the maintenance company has purchased the article necessary for maintenance via the electronic commerce server 50 . FIG. 13 is a diagram showing an example of the content of the first content screen displayed after the maintenance company inputs the product ID. This first content screen includes an area A1 for displaying product information (including a link to a successful bid screen in an auction and a product image) related to the product ID entered by the maintenance company, and an area A1 for receiving the user's evaluation of the maintenance company. area A2 (an example of an “operation reception unit”) and the like are provided. The area A2 is displayed, for example, on condition that the product information is displayed in the area A1 by inputting the product ID by the maintenance company. That is, unless the maintenance company inputs the product ID, the user cannot evaluate the maintenance company. When the user operates the area A2, the successful bid confirmation unit 142 confirms that the product ID input by the maintenance company is the product ID that has been successfully bid to properly respond to the maintenance request. It is confirmed that the maintenance company has purchased the necessary items via the electronic commerce server 50. - 特許庁By doing so, it is possible to prevent a maintenance company from receiving unfair preferential treatment. For example, when a maintenance company that has received a maintenance request bids for an item unrelated to the maintenance request (for example, an item that is significantly more expensive than the item related to the maintenance request) and attempts to receive preferential treatment, the first content A user who sees the screen can notice that fraud has occurred because product information of irrelevant products is displayed. In this case, if the user provides some information to the operator of the service providing apparatus 100, the operator of the service providing apparatus 100 can also notice that fraud has occurred and stop the preferential treatment. becomes.

[Other confirmation methods]
The successful bid confirmation unit 142 may directly acquire information for confirmation from the electronic commerce server 50 . In this case, the e-commerce server 50 accepts the input of the maintenance request information ID by the successful bidder on the content screen provided to the successful bidder whose member maintenance company flag is 1, and sends the entered maintenance request information ID as a service. Send to the providing apparatus 100 .

[Preferential treatment]
When the purchase completion flag of the maintenance program management information 176 is set to 1 (that is, when it is confirmed that the maintenance company has purchased the item necessary for maintenance via the electronic commerce server 50), the processing unit 150 Compared to the case where the purchased flag is not set to 1, at least the maintenance trader is treated preferentially. Specific examples of preferential treatment are given below.

(A) For example, when the purchase flag is set to 1, the processing unit 150 sets the usage fee for the maintenance program charged to the maintenance company to zero or discounts it, and when the purchase flag is not set to 1, , the usage fee for the maintenance program charged to the maintenance company shall be the normal fee. In the former case, the processing unit 150 electronically generates a detailed statement with zero or discounted fees, and provides it to the maintenance company via the second interface unit 130 . Alternatively, the processing unit 150 may attach a detailed statement with zero or discounted fees to an e-mail and send it to the maintenance company.

(B) When the purchase flag is set to 1, the processing unit 150 gives the maintenance company more points that can be used for other services than when the purchase flag is not set to 1. You may Note that if the purchase flag is not set to 1, points may not be awarded. In this case, the processing unit 150 performs a process of transmitting the amount of points to be given together with the user ID of the maintenance company to the management device that manages the points.

When the purchased flag in the maintenance program management information 176 is set to 1, the processing unit 150 may also give preferential treatment to the user in the same manner as described above.

[Payment, etc.]
In the maintenance program, the user's payment may be made on the first content screen provided by the first interface unit 120, and the maintenance company's payment may be made on the second content screen provided by the second interface unit 130, respectively. In this case, settlement is made so that the fees and points determined in the above "preferential treatment" are reflected.

Communication between the user and the maintenance company in the maintenance program, such as notification of completion of maintenance, may also be performed via the service providing apparatus 100 .

According to the embodiment described above, the first interface unit 120 receives a maintenance request for the target object from the first terminal device 10 used by the user, and the maintenance request information regarding the maintenance request is sent to the second terminal device used by the maintenance company. If the second interface unit 130 that transmits to the device and the items necessary for the maintenance indicated by the maintenance request information are purchased by the maintenance company through a specific electronic commerce service (via the electronic commerce server 50), at least the maintenance company is given preferential treatment. By providing the processing unit 150 that performs the processing to perform the processing, it is possible to provide support so that the items necessary for the maintenance of the target object can be suitably procured using electronic commerce.

In other words, the user does not have to search for items necessary for maintenance by himself, and can save time and effort. In addition, for the maintenance company, since it is possible to prevent troublesome situations such as bringing in the wrong article that the user purchased by himself/herself, it is possible to carry out the work efficiently. Furthermore, since the electronic commerce service is provided by the same operator as the service providing apparatus 100, the profits from the electronic commerce service can be used for the operating costs of the maintenance program. It is possible to reduce the cost for the maintenance company, and it can be expected that the maintenance fee billed to the user will also be reduced. As a result, it is possible to support smooth economic activities using electronic commerce.

As described above, the mode for carrying out the present invention has been described using the embodiments, but the present invention is not limited to such embodiments at all, and various modifications and replacements can be made without departing from the scope of the present invention. can be added.

10 First terminal device 20 Second terminal device 50 Electronic commerce server 100 Service providing device 110 Communication unit 120 First interface unit 130 Second interface unit 132 Maintenance company selection unit 140 Information management unit 142 Successful bid confirmation unit 150 Processing unit 170 Storage unit 172 User information 174 Maintenance company information 176 Maintenance program management information

Claims (10)

a first interface unit that receives a request for maintenance of an object from a first terminal device used by a user;
a second interface unit for transmitting maintenance request information related to the maintenance request to a second terminal device used by a maintenance company;
It is checked whether or not the maintenance trader has purchased the item necessary for the maintenance related to the maintenance request through a specific electronic commerce service, and if it is confirmed that the item has been purchased, at least part of the maintenance request information and the an information management unit that associates the purchase information about the purchase;
a processing unit that performs a process of giving preferential treatment to at least the maintenance company when at least part of the maintenance request information is associated with the purchase information regarding the purchase ;
with
The information management unit, based on the information about the article purchased by the maintenance company through the specific electronic commerce service, which is input on the second content screen provided to the second terminal device by the second interface unit, confirming whether or not the maintenance company has purchased the necessary goods through the specific e-commerce service;
When the maintenance company purchases the necessary item through the specific e-commerce service, the processing unit performs, as the preferential treatment, at least a process of setting a low commission charged to the maintenance company, or processing to give at least the maintenance trader more points that can be used for other services than when the maintenance trader does not purchase such goods through the specific e-commerce service;
Service provider. The first interface unit provides product information based on information on the product purchased by the maintenance company through the specific electronic commerce service, which is input on the second content screen, and product information purchased by the maintenance company through the specific electronic commerce service. providing the first terminal device with a first content screen including an operation reception unit for evaluating the maintenance contractor, which is displayed when information about the article that has been inspected is input on the second content screen ;
The information management unit, when the user operates the operation reception unit on the first content screen, confirms that the necessary item has been purchased by the maintenance company through the specific electronic commerce service.
The service providing device according to claim 1 . a first interface unit that receives a request for maintenance of an object from a first terminal device used by a user;
a second interface unit for transmitting maintenance request information related to the maintenance request to a second terminal device used by a maintenance company;
It is checked whether or not the maintenance trader has purchased the item necessary for the maintenance related to the maintenance request through a specific electronic commerce service, and if it is confirmed that the item has been purchased, at least part of the maintenance request information and the an information management unit that associates the purchase information about the purchase;
a processing unit that performs a process of giving preferential treatment to at least the maintenance company when at least part of the maintenance request information is associated with the purchase information regarding the purchase ;
with
An e-mail containing a link to the second content screen provided to the second terminal device by the second interface unit is transmitted from the electronic commerce server that manages the electronic commerce service to the second terminal device, and the link is sent to the second terminal device. is embedded with information on the article purchased by the maintenance company through the specific e-commerce service,
The information management unit, based on the information of the embedded article and the identification information of the maintenance request input on the second content screen provided to the second terminal device by the second interface unit, confirming whether or not the maintenance company has purchased the necessary goods through the specific e-commerce service;
When the maintenance company purchases the necessary item through the specific e-commerce service, the processing unit performs, as the preferential treatment, at least a process of setting a low commission charged to the maintenance company, or processing to give at least the maintenance trader more points that can be used for other services than when the maintenance trader does not purchase such goods through the specific e-commerce service;
Service provider. The electronic commerce service is a service provided by an operator who operates the service providing device,
4. The service providing device according to any one of claims 1 to 3 . The second interface unit transmits maintenance request information related to the maintenance request to a second terminal device used by a maintenance company registered in advance as a member maintenance company of the service provided by the service providing device,
In the e-commerce service, the registered maintenance contractor is given preferential treatment when purchasing products of a specific category.
5. The service providing device according to any one of claims 1 to 4 . a service providing device according to any one of claims 1 to 5 ;
an e-commerce server that manages the e-commerce service;
A system with the computer
Receiving a request for maintenance of the object from the first terminal device used by the user,
transmitting maintenance request information related to the maintenance request to a second terminal device used by a maintenance company;
It is checked whether or not the maintenance trader has purchased the item necessary for the maintenance related to the maintenance request through a specific electronic commerce service, and if it is confirmed that the item has been purchased, at least part of the maintenance request information and the Corresponding with purchase information on purchase,
performing a process of giving preferential treatment to at least the maintenance company when at least a part of the maintenance request information and the purchase information regarding the purchase are associated with each other;
In the confirming process, the computer determines the necessary information based on the information about the article purchased by the maintenance company through the specific electronic commerce service, which is input on the second content screen provided to the second terminal device. confirming whether or not the maintenance company has purchased such goods through the specific e-commerce service;
The preferential treatment is a process of setting a low fee charged at least to the maintenance company when the maintenance company purchases the necessary item through the specific e-commerce service, or A process of giving at least the maintenance company more points that can be used for other services than if the company did not make a purchase with the specific e-commerce service.
How we provide our services. the computer
Receiving a request for maintenance of the object from the first terminal device used by the user,
transmitting maintenance request information related to the maintenance request to a second terminal device used by a maintenance company;
It is checked whether or not the maintenance trader has purchased the item necessary for the maintenance related to the maintenance request through a specific electronic commerce service, and if it is confirmed that the item has been purchased, at least part of the maintenance request information and the Corresponding with purchase information on purchase,
performing a process of giving preferential treatment to at least the maintenance company when at least a part of the maintenance request information and the purchase information regarding the purchase are associated with each other;
An e-mail containing a link to a second content screen provided to the second terminal device is transmitted from the e-commerce server that manages the e-commerce service to the second terminal device, and the link includes the maintenance company is embedded with the information of the goods purchased in the specific e-commerce service,
In the confirming process, the maintenance company identifies the necessary items based on the embedded item information and the identification information of the maintenance request input on the second content screen. Check whether the purchase was made through a specific e-commerce service,
The preferential treatment is a process of setting a low fee charged at least to the maintenance company when the maintenance company purchases the necessary item through the specific e-commerce service, or A process of giving at least the maintenance company more points that can be used for other services than if the company did not make a purchase with the specific e-commerce service.
How we provide our services. to the computer,
Accepting a request for maintenance of the object from the first terminal device used by the user,
transmitting maintenance request information related to the maintenance request to a second terminal device used by a maintenance company;
Confirm whether or not the maintenance trader has purchased the item necessary for the maintenance related to the maintenance request through a specific electronic commerce service, and if it is confirmed that the item has been purchased, at least a part of the maintenance request information and the Associate with purchase information on purchase,
performing a process of giving preferential treatment to at least the maintenance company when at least a part of the maintenance request information is associated with the purchase information regarding the purchase ;
In the confirming process, the necessary information is entered into the computer on the second content screen provided to the second terminal device, based on the information about the article purchased by the maintenance company through the specific e-commerce service. to confirm whether or not the maintenance company has purchased such goods through the specific e-commerce service;
The preferential treatment is a process of setting a low fee charged at least to the maintenance company when the maintenance company purchases the necessary item through the specific e-commerce service, or A process of giving at least the maintenance company more points that can be used for other services than if the company did not make a purchase with the specific e-commerce service.
program. to the computer,
Accepting a request for maintenance of the object from the first terminal device used by the user,
transmitting maintenance request information related to the maintenance request to a second terminal device used by a maintenance company;
Confirm whether or not the maintenance trader has purchased the item necessary for the maintenance related to the maintenance request through a specific electronic commerce service, and if it is confirmed that the item has been purchased, at least a part of the maintenance request information and the Associate with purchase information on purchase,
performing a process of giving preferential treatment to at least the maintenance company when at least a part of the maintenance request information is associated with the purchase information regarding the purchase ;
An e-mail containing a link to a second content screen provided to the second terminal device is transmitted from the e-commerce server that manages the e-commerce service to the second terminal device, and the link includes the maintenance company is embedded with the information of the goods purchased in the specific e-commerce service,
In the confirming process, the maintenance company determines the necessary items based on the information on the items embedded in the computer and the identification information of the maintenance request input on the second content screen. to confirm whether the purchase was made through a specific e-commerce service;
The preferential treatment is a process of setting a low fee charged at least to the maintenance company when the maintenance company purchases the necessary item through the specific e-commerce service, or A process of giving at least more points that can be used for other services to the maintenance company than if the company did not make a purchase with the specific e-commerce service.
program.

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