JP7178691B2 - Leaving Management System for Rental Housing by Transmitting Residents - Google Patents

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a moving-out management system for rental housing, and more particularly to a moving-out management system that makes it possible to start moving-out procedures early in the event of a solitary death or emergency hospitalization due to imminent physical danger to the tenant. .

In rental housing such as apartments and condominiums, when the tenant moves out, he or she usually pays the rent up to that point in full and pays the cost of restoring the property to its original condition, if necessary. After the tenant and the owner reach an agreement through the real estate company, the eviction procedure is carried out.

When a resident with no relatives lives alone in a rented house, there is a situation in which the resident dies alone. In the case of a solitary death, there are cases where it is not discovered until several months have passed. In that case, it is not possible to immediately find the person to contact. It is conceivable that a distant relative, who took several months to find, will pay the rent up to that point for several months and complete the eviction procedures. In that case, if the distant relatives do not agree, it will become a legal issue, and the eviction procedure will not be completed for several more months until the case is settled.
Even if the resident does not die alone, there is a possibility that a resident with no relatives will be transported by ambulance to an emergency hospital. In that case, it is conceivable that the hospital stay in the hospital will be prolonged. In addition, even after being discharged from the hospital, there are cases in which the patient cannot return to his or her original lifestyle and ends up in some kind of facility. In such a case, if the person is unconscious and unable to talk, it is conceivable that the rent of the rental housing will be delinquent for several months without being able to contact the person who should be contacted.

A "real estate management method" has been proposed as a method for promptly canceling a rental contract when a tenant of a rental housing fails to pay rent continuously (Patent Document 1). In the technology disclosed in Patent Literature 1, a security deposit guarantee mechanism and a guarantee/compensation company are involved to promptly pay the delinquent rent and restore the property to its original state.

JP 2008-041062 A

However, in the case of solitary death, emergency hospitalization, etc., the intention of the borrower may not be made known. Therefore, it is difficult for real estate companies and property owners who manage rental properties to determine whether the tenant has been absent for a long time, died, or is unconscious in a hospital somewhere. , there is a problem that it is difficult to determine how and when to start the eviction procedure. If the rent is in arrears for more than two months and the person and the emergency contact cannot be contacted by phone or in writing for a predetermined period of time, it may be treated as an unauthorized eviction. However, there remains the problem of how and by whom this judgment is made, and how long the predetermined period during which contact cannot be made should be set. Depending on the situation, it may take several months to several years to remove the leftover objects from the rental property and make it possible to recruit the next tenant through court procedures.

On the other hand, until the decision to move out is made, it will be impossible to sort out the remaining items, the rent delinquency amount of the tenant will increase, and the next tenant will not be recruited, resulting in wasted time and money. . Furthermore, the emergency contact person and guarantor provided at the time of the rental contract will be troubled. The technique disclosed in Patent Document 1 is for speeding up the processing after the decision to move out is made, and cannot speed up the decision to move out itself.

SUMMARY OF THE INVENTION The present invention has been made in view of such circumstances, and it is an object of the present invention to provide a moving-out management system capable of quickly starting moving-out procedures in the case of solitary death, emergency hospitalization, or the like.

As a result of intensive research in view of the above problems to be solved, the inventor of the present invention has found that by predetermining the conditions for moving out in the rental contract, the moving out procedure based on the notification of the tenant (tenant) can be carried out smoothly. I thought it was possible.
That is, the present invention provides a moving-out management system for a rental housing that can start moving-out procedures upon a manifestation of intention by the lessee himself/herself.

The moving-out management system for rental housing of the present invention comprises a rental contract content database device for storing rental contract details of a rental housing, a moving-out processing server for confirming the tenant's move-out from the rental housing, and A moving-out management system for a rental housing in which each terminal device of related parties is connected via the Internet, wherein the moving-out processing server receives the tenant's intention to move out urgently due to sudden deterioration in health condition. A tenant manifestation of intention receiving unit that receives a display from the terminal device of the tenant; an authenticity determination unit that determines the authenticity of the manifestation of intention to leave received by the manifestation of intention receiving unit; is determined to be genuine, the database collation unit refers to the rental agreement content database device and compares the content of the declaration of intent to move out with the content of the lease agreement of the tenant, and the determination result of the authenticity determination unit. and an emergency move-out determination unit that determines that the tenant has urgently moved out based on the comparison contents of the database comparison unit, and the emergency move-out determination unit that informs the tenant of the emergency move-out to a person related to the rental contract. and a concerned party transmitting/receiving unit that transmits data to each terminal device, and realizes emergency evacuation based on the rental contract content in advance of the lessee and the manifestation of intention of the lessee. As a result, it is possible to realize emergency evacuation quickly based on the notice (indication of intention) from the borrower himself/herself.

In the rental housing move-out management system of the present invention, the rental contract content database device stores rental contract details for a plurality of cases related to emergency move-out, and the intention of emergency move-out received by the lessee's manifestation of intention receiving unit. The display shows information corresponding to one case selected from among the plurality of cases of emergency evacuation. It is characterized by collating which one of a plurality of stored emergency evacuation cases corresponds. This makes it possible to implement emergency eviction even if multiple eviction conditions have been stipulated at the time of the lease contract.

In the rental housing move-out management system of the present invention, the tenant's manifestation of intention receiving unit causes the terminal device of the tenant to display a plurality of patterns respectively indicating a plurality of cases of emergency evacuation, and the tenant selects one of them. It is characterized by receiving the manifestation of the tenant's intention in response to selecting a pattern and transmitting it to the moving-out processing server. As a result, even if the borrower's health condition is not good, the borrower's intention can be expressed through a simpler procedure.

In the rental housing move-out management system of the present invention, the lessee's manifestation of intention receiving unit responds to the lessee's call by an automatic voice, and the lessee presses a number in accordance with an interactive format. It is characterized by receiving the manifestation of intention of the borrower by. This allows the borrower to express his/her intention if he/she is in good health to handle the phone.

In the rental housing moving-out management system of the present invention, the rental housing moving-out management system includes a door opening/closing sensor device provided at the entrance door of the rental housing, and information on door opening/closing detected by the door opening/closing sensor device. The moving-out processing server further comprises a door opening/closing information storage device that stores data together with the date and time, and a door opening/closing information transmission device that periodically transmits information stored in the door opening/closing information storage device to the moving-out processing server. , further comprising a door opening/closing information receiving unit for receiving information transmitted from the door opening/closing information transmitting device, wherein the authenticity determination unit receives the information received by the borrower's manifestation of intention receiving unit and the door opening/closing information receiving unit The received information is compared to determine whether or not there is a discrepancy, and if there is a discrepancy, it is determined to be a fake. As a result, the credibility of whether the borrower's manifestation of intention is genuine or fake can be enhanced.

In the moving-out management system for rental housing of the present invention, the moving-out processing server includes a tenant action schedule notification receiving unit that receives notification of the tenant's action schedule from the tenant's terminal device, and the tenant action schedule notification receiving unit. a borrower action schedule storage unit for storing the received action schedule of the borrower in association with the date and time; The information received by the notification reception unit is compared to determine whether or not there is a discrepancy, and if there is a discrepancy, it is determined to be a fake. As a result, the credibility of whether the borrower's manifestation of intention is genuine or fake can be enhanced.

In the moving-out management system for rental housing of the present invention, the moving-out processing server includes a tenant action schedule notification receiving unit that receives notification of the tenant's action schedule from the tenant's terminal device, and the tenant action schedule notification receiving unit. a borrower action schedule storage unit that stores the received action schedule of the borrower in association with the date and time; The information received by the receiving unit is compared to determine whether or not there is a discrepancy, and the information received by the borrower's manifestation of intention receiving unit and the information received by the borrower's action schedule notification receiving unit are compared to determine whether there is a discrepancy. and if there is a discrepancy in either one or both, it is determined to be a fake. As a result, the credibility of whether the borrower's manifestation of intention is genuine or fake can be enhanced.

In the moving-out management system for rental housing of the present invention, the moving-out processing server further includes a tenant activity schedule notification requesting unit that periodically requests notification of the tenant's activity schedule to the terminal device of the tenant. It is characterized in that the likelihood of information received by the borrower's manifestation of intention receiving unit is increased by frequently reporting the behavior schedule by the borrower in response to the request from the notification requesting unit. As a result, the credibility of whether the borrower's manifestation of intention is genuine or fake can be enhanced.

In the moving-out management system for rental housing according to the present invention, when the emergency moving-out confirming unit confirms that the tenant has moved out urgently, it notifies each terminal of the related parties of the confirmation. As a result, the concerned parties can be informed of the eviction as soon as possible.

In the rental housing move-out management system of the present invention, when the emergency move-out determination unit determines that the tenant has moved out urgently, a request for cleaning and repair of the property in the rental contract is made based on the confirmed fact. It is characterized by notifying each terminal of the parties concerned. This makes it possible to welcome the next resident more quickly.

The moving-out processing server in the moving-out management system for rental housing of the present invention is characterized in that it is a server managed and operated by a service provider who is a third party with respect to the tenant and the real estate company (rental property owner). . This makes it possible to make decisions from a neutral standpoint that does not favor the interests of either the borrower or the owner.

As described above, according to the moving-out management system for rental housing of the present invention, it starts with the manifestation of the tenant's intention, and the determination of emergency moving-out is made based on the result of authenticity authentication. It is possible to realize an emergency evacuation that is difficult to imagine with the procedure of .
As a result, tenants can prevent unpaid rent from increasing in the event of an emergency move-out. The owner (real estate company) of the rental property can settle the emergency move-out as soon as possible, so that the arrangement, cleaning, and restoration of the remaining objects can be completed quickly, and the contract with the next tenant can be made early. In addition, it is possible to carry out eviction procedures without causing trouble to the emergency contact person or the guarantor.
In addition, with the support of this system, it will be possible to rent rental housing even for elderly people who live alone or who have only a remote contact in case of an emergency.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a diagram showing an outline of a moving-out management system for rental housing according to an embodiment of the present invention; FIG. 2 is a diagram schematically showing an internal configuration of a moving-out processing server shown in FIG. 1; FIG. 3 is a flow diagram schematically showing the flow of processing performed by the moving-out processing server shown in FIGS. 1 and 2 in response to a notification from the tenant; FIG. 3 is a sequence diagram schematically showing a communication form between each function unit of the moving-out processing server shown in FIGS. 1 and 2 and the user terminal and various servers when the moving-out processing server performs processing in response to a notification from the tenant. . It is a block diagram showing the configuration of the door unit. 4 is a flow chart showing the operation of a microprocessor provided in the door unit; FIG. 10 is a diagram showing a display example of a screen displayed when the tenant accesses the moving-out processing server in order to notify the tenant of emergency moving-out. FIG. 10 is a diagram showing a display example of a screen that is displayed when the tenant accesses the moving-out processing server in order to notify the tenant of his or her activity schedule.

BEST MODE FOR CARRYING OUT THE INVENTION The best mode for implementing the moving-out management system for rental housing of the present invention will be described below in detail with reference to the accompanying drawings. 1 to 8 are diagrams illustrating embodiments of the present invention. In these diagrams, parts with the same reference numerals represent the same items, and the basic configuration and operation are the same. and

≪Configuration of rental housing move-out management system≫
FIG. 1 is a diagram showing an outline of a moving-out management system for rental housing according to an embodiment of the present invention. In FIG. 1, the withdrawal processing server and each terminal device are connected to communicate with each other via the Internet. The moving-out management system of this embodiment is centered on a moving-out processing server owned and managed by the administrator of this system. , the terminal of the cleaning company, and the terminal of the repair company, and perform information processing to realize various functions.

Here, the administrator of this system provides emergency eviction services to tenants, real estate management companies, and property owners, and cooperates with guarantee companies, cleaners, and restoration companies to provide these services. To provide this service, a move-out processing server, which is an independently managed server, is used.

The rental contract handled by this moving-out management system has the core content of the rental contract where the owner of the rental property allows the tenant to use the real estate property and receives the rent as consideration, but the special clause is the content of emergency moving-out. It has This special contract can be attached at the time of moving in or afterward (for example, if you live alone due to a change in circumstances, or if your emergency contact person has moved far away). Emergency eviction is the prospect of returning to the rental property when the tenant dies suddenly due to a sudden deterioration in health while the rent remains unpaid, or is transported by ambulance and is hospitalized urgently. Not meant to move out. Emergency eviction is initiated by the tenant's notification (declaration of intention) to the server of the emergency eviction service provider. The property management company (property owner) is notified not directly by the tenant, but by the emergency eviction service provider. Unpaid rent will be paid by the guarantee company to the landlord on behalf of the lessee. The real estate management company moves the lessee's luggage inside the rental property to the warehouse.

Electricity, gas, and water bills will be paid by the emergency move-out service provider (operating company of the move-out processing server) on behalf of the tenant. inform. By shutting down electric power companies as soon as possible, unnecessary unpaid bills can be suppressed.
The restoration fee will be paid by the guarantee company of the rental contract to the landlord (real estate company) in accordance with the contract.
The borrower becomes a user of this service by paying a predetermined amount when concluding this special agreement, for example, when moving in.

Notification of emergency move-out from the tenant is made by the tenant accessing the move-out processing server 10 via the tenant terminal (smartphone) 20 or the borrower terminal (personal computer) 21 and notifying the tenant of emergency move-out. Specifically, the eviction processing server 10 presents a plurality of options, and the tenant can select one of them. A plurality of choices are, for example, "I am dying. I want the staff of the real estate management company to confirm my death using a duplicate key.", "My health deteriorated rapidly. I have called an ambulance now. I will be hospitalized urgently. I will be taken by ambulance from now on. I will be hospitalized urgently. If these options are left as they are, there is a risk that the borrower himself/herself may misread them in an emergency. Therefore, it is desirable that the moving-out processing server 10 displays a design (design) on the tenant's terminal so that the tenant can easily select the content of the notification.

In addition to the above-described means of accessing the site of the eviction processing server and writing a notice, the tenant may also use e-mail as a means of notifying the tenant of the need to vacate the premises.
Also, it is possible to do it from a phone without using a smartphone or computer. When a telephone call is made to the eviction processing server 10, the eviction processing server 10 responds with an automatic voice, performs necessary identity verification, and prompts input in an interactive manner. If there are three options, an automatic voice will be played in the form of "Press button 1 for option 1, button 2 for option 2, button 3 for option 3", and the borrower will receive it by pressing the push button on the phone. You can prompt for input by pressing .

The door opening/closing information transmitting device 23 is a device including communication means such as an integrated circuit of PHS (Personal Handy Phone System), and includes a door opening/closing sensor device 24 for detecting opening/closing of the door at the entrance door of the rental housing. A combination of a door opening/closing information storage device (memory) 25 for storing door opening/closing information detected by the door opening/closing sensor device together with the date and time and a necessary control device (microprocessor) 26 enables door opening/closing information to be stored. to the eviction processing server 10 periodically (for example, once a day). The door open/close sensor device can be configured, for example, to operate a reed switch by bringing two permanent magnets close to each other. Also, the door opening/closing sensor device can be configured by a switch having a stroke of a predetermined length. This door opening/closing information transmitting device 23 includes a sensor 24, a memory 25, and a processor 26, and can be accommodated in a relatively small housing. It can be easily attached at times. It is also possible to pre-integrate these devices into the door itself.

FIG. 2 is a diagram schematically showing the internal configuration of the moving-out processing server 10 shown in FIG.
In FIG. 2, the moving-out processing server is a contract concluded between the tenant, the owner (real estate company), and the emergency moving-out service provider (company that operates and manages the moving-out processing server) based on the user's (tenant's) choice. Lease agreement content database device 51 that stores types (compensation range, options for emergency evacuation, etc.), tenant information database device 52 that stores tenant attribute information (name, email address, information for identity verification, etc.) , a property information database device 53 that stores attribute information (location, floor plan, size, etc.) of a rental property; an owner information database device 54 that stores attribute information (name, address, etc.) of the owner of a rental property; real estate company information database device 55 for storing attribute information (address, name of person in charge, e-mail address, etc.) of the real estate company managing the real estate company, attribute information (address, name of person in charge, e-mail address, etc.) etc.), attribute information (address, person in charge, acceptance of order, etc.) of the cleaning company in charge of cleaning after the move out is decided, cleaning company information database device 57, restoration after the move out is decided. It has a database group consisting of a restoration company database device 58 that stores attribute information (address, person in charge, acceptance/rejection of order, etc.) of a repair company in charge of (restoration to the original state).
In addition to the moving-out processing server 10, the rental contract content database device 51 may be provided in another server managed by the real estate company so that access from the moving-out processing server 10 is possible. If the operating company of the moving-out processing server 10 is different from the real estate company, it is natural to use another server.

In addition, the eviction processing server 10 registers an emergency eviction determination unit 66 that performs determination processing when a tenant evacuates in an emergency such as sudden death or emergency hospitalization, and a contractor (especially a tenant) who uses this system. Contractor registration processing unit (not shown), rent payment monitoring unit (not shown) that monitors tenants who are in arrears in rent payment and the presence or absence of rent payments from such tenants, messages to tenants at the time of monthly rent payment Monthly processing unit (not shown) to send, non-payment processing unit (not shown) that performs processing when rent is in arrears, tenant's declaration of intention receiving unit 61 that receives the tenant's declaration of intention to move out urgently, to the tenant Borrower action schedule notification receiving unit 62 for periodically reporting action schedules, borrower's intention authenticity determination unit 63 for judging the authenticity of the borrower's intention, database collation unit 64 for executing collation between the borrower's intention and contract content, It has a software group consisting of a related person transmission/reception unit 65 that executes transmission and reception to related parties, and a post-processing unit 67 that notifies related parties of that fact after confirming an emergency evacuation and requests a cleaning company/restoration company. ing.
Here, the XX part is realized by reading the necessary software by the CPU of the withdrawal processing server (computer) 10 each time. Therefore, part XX is a constituent element of the product invention.

The real estate company terminal shown in FIG. 1 accumulates all data (not shown) related to the execution of the lease contract, such as rent payment delinquency information of the tenant, and transmits it in response to a request from the eviction processing server. For smooth processing, the real estate company terminal can be configured as a real estate company server and operated in cooperation with the moving-out processing server. When a plurality of servers are provided to perform coordinated operations, some of the functions of the leaving processing server may be performed by another server.

The guarantor company terminal shown in FIG. 1 accumulates all data (not shown) related to the execution of rent guarantee, and transmits the data in response to a request from the eviction processing server. For smooth processing, the guarantee company terminal can be configured as a guarantee company server and operated in cooperation with the withdrawal processing server.
Only one guarantor company terminal is shown in FIG. A terminal is involved.

The user terminal shown in FIG. 1 is a computer terminal owned or used by the borrower, and is typically a personal computer capable of Internet communication or a mobile terminal such as a smart phone or a tablet PC. In order to carry out the present invention, any terminal device that has a browser that can browse the site of the withdrawal processing server or that can exchange e-mails can be used.
Although the owner terminal is a mobile phone in FIG. 1, it may be any terminal device capable of exchanging e-mails.
The terminal of cleaning company and the terminal of repairing company may be any terminal device capable of exchanging e-mails for undertaking cleaning and repairing work.

≪Operation of the moving-out management system for rental housing≫
As an overview of the overall operation of the moving-out management system for rental housing according to this embodiment, first, the flow of processing performed by the moving-out processing server shown in FIGS. 1 and 2 in response to access from a user terminal (tenant) will be described. .

FIG. 3 is a flow diagram schematically showing the flow of processing performed by the eviction processing server shown in FIGS. 1 and 2 in response to access from a user terminal (renter). FIG. 4 is a sequence diagram schematically showing the form of communication between each functional unit of the withdrawal processing server and each terminal device (or server) at that time.

In FIGS. 3 and 4, the tenant transmits an intention to move out urgently to the moving out processing server (step 301). This transmission is performed by encrypted communication using SSL (Secure Sockets Layer). The intention can be sent using a pre-registered e-mail address. Desirably, when you move in and when you renew your contract (or more often, every few months), send and receive test emails to make sure that you can exchange emails correctly. Also, it is desirable to prepare a draft of the email in advance so that it does not take time in an emergency. E-mails indicating intention to move out urgently should include a predetermined character string in the title, for example, <<Emergency move out>>, and include the tenant's name, contract number, password, and personal authentication information (such as year of birth). month and day), etc.

The declaration of intention is made by the tenant accessing the website owned by the eviction processing server without sending an e-mail, and following the emergency eviction menu displayed there, selecting one of several options and pressing the button. It can also be realized by pressing. Access to the website owned by the withdrawal processing server can be made through a web browser. Alternatively, a dedicated application program may be used to access the website of the eviction processing server.
In addition, if the moving out processing server does not have a dedicated website, both the moving out processing server side and the tenant side join an existing SNS (social networking service) and send a predetermined image. Expression of intention is also possible.
Furthermore, it is also possible for the tenant to call the dedicated telephone of the eviction processing server and, while interacting according to the response of the automatic voice, press the push button to indicate his/her intention from several options.

When the moving-out processing server receives an expression of intention to move out urgently from the tenant, the moving-out processing server (authenticity determination unit 63) performs identity verification processing to determine the authenticity (step 302). By accessing databases such as the contract information DB, the lessee information DB, and the property information DB, necessary information is collected, and personal identification processing is performed. That the contract is currently valid, that there is an uncollected amount of rent for the property, that the e-mail address, the unique number of the terminal device such as a smartphone, the phone number, etc. are the same as those originally registered, and that the e-mail and that the contract number, borrower's name, password, date of birth, etc. attached to the smartphone information are the same as those registered, etc., and the declaration of intention is valid from the person. treat as

When it is determined that the manifestation of intention from the tenant is valid from the principal (OK at step 302), the moving-out processing server (authentication determination section 63) checks the door opening/closing information (step 303). The entrance door of the rental housing where the tenant moves in is embedded or attached in advance to the door body, and includes a door opening/closing sensor 24, a door opening/closing information storage device (memory) 25, a door opening/closing information transmitting device (communication means) 23, A microprocessor 26 is provided. The door opening/closing sensor always works and stores the door opening/closing information together with the date and time in the door opening/closing information storage device 25 . Then, the information is periodically transmitted to the eviction processing server by the door opening/closing information transmitting device 23, for example, once a day.

The moving-out processing server (authenticity determination unit 63) determines whether there is any discrepancy between the contents of the tenant's manifestation of intention and the door opening/closing information (step 303). For example, despite the tenant's intention to apply for emergency eviction because he collapsed while going out and was hospitalized urgently, the fact that the door open/close information is immediately before and after that is because the rental housing is a single-occupant. In some cases, it is extremely unnatural. In such a case (NG at step 303), it is considered that the staff of the real estate management company, police officers, firefighters, etc. will need to go straight to the site without recognizing emergency evacuation.
If it is necessary to determine discrepancies with the door opening/closing information, the leaving processing server (authentication determination section 63) requests transmission from the door opening/closing information transmitting device 23 to obtain the latest information.

If there is no discrepancy between the content of the tenant's manifestation of intention and the door opening/closing information (OK at step 303), then the leaving processing server (authentication determination section 63) proceeds to the action schedule confirmation processing (step 304). In normal times, the tenant submits information such as a plan to go out to the eviction processing server, for example, once a week. E-mails are sent regularly from the eviction processing server, and the tenant responds to the e-mail, or a push notification is sent to a smartphone, etc., and the tenant responds to it, reaching the website of the eviction processing server, and that page. It can be realized by a method of writing to Alternatively, it is also possible to report a schedule to go out, etc., in an interactive form by answering an automatic voice over a telephone call.

For example, if it is known in the schedule that the borrower is going out to Yotsuya, and the borrower makes an application to the effect that he was taken by an ambulance while out and was hospitalized in an emergency at Keio Hospital, there is no discrepancy. However, it would be unnatural for the tenant to claim that he collapsed at his home in Tokyo and was taken by ambulance, even though he was supposed to be staying in Hakone, so it would be necessary to follow up on human care. Conceivable.
If there is no discrepancy in the action schedule (OK at step 304), the eviction processing server (emergency eviction determination unit 66) accesses the rental contract details database device 51 and compares it with the contract details, and confirms that the tenant has evacuated urgently. is determined (step 305). This process includes, for example, whether or not a specific character string is included in the title of the e-mail, whether the terminal equipment used by the borrower is the same as the one registered in advance, or whether the phone number is the same as the registered one , etc. can be used for automatic processing.

FIG. 2 illustrates a case where the rental agreement content database device 51 exists inside the moving-out processing server 10, but if the operating company of the moving-out processing server 10 and the real estate management company are different, The rental agreement content database device 51 is provided as a separate device from the moving-out processing server 10, and is connected via the Internet or the like to work together.
Here, it is possible to complete the authenticity determination (step 305) based only on the personal identification processing of step 302, but just to make sure, the door open/close information confirmation processing of step 303 and/or the action of step 304 By using the scheduled notification confirmation process together, the authenticity determination becomes more reliable.

Next, the moving-out processing server notifies the tenant and related parties (real estate management company, owner, guarantee company) that emergency moving-out has been completed (step 306). After that, the real estate management company can claim unpaid rent from the guarantee company.
At this time, even if the arrival of the e-mail (or push notification, etc.) to the tenant cannot be confirmed, the establishment of the emergency move-out will not be reversed. This is because the contract at the time of moving in has agreed that an emergency move out can be done only by expressing one's intention.

The moving-out processing server requests the cleaning/repairing company to clean/repair the rental property (step 307). Once cleaning and restoration, including the disposal of the leftover items, are completed, the real estate company (owner) will be able to solicit the next lessee.

In step 301, if there is no declaration of intention, this emergency leaving process is terminated. The emergency move-out process shown in FIG. 3 is repeated as a process that is executed several times to several tens of times in a day, and is configured so that it can be dealt with promptly as soon as there is a manifestation of intention from the borrower.

In step 302, if the personal authentication is denied, although illustration is omitted, the fact is notified to the e-mail address that was sent (or a push notification is returned to the smartphone), and the user is urged to express his/her intention again. end. Alternatively, if the email address is different from the one used in the initial registration, an employee of the emergency evacuation service provider or an attorney may conduct the interview process.

FIG. 4 is a sequence diagram showing interactions with the tenant, moving-out processing server, guarantee company, real estate company, owner, cleaning company, and restoration company in chronological order. Starting from the tenant's declaration of intention to move out urgently to the moving out processing server, the moving out processing server performs identity verification, door opening/closing information confirmation, activity schedule report confirmation, and emergency leaving decision processing. After that, the borrower, the guarantee company, the real estate company, and the owner will be notified of the final decision. In addition, orders for cleaning and repair are exchanged with cleaning companies and repair companies. Here, if there is any luggage left in the rental property, the cleaning company will proceed with processing such as moving the contents to the warehouse according to a predetermined arrangement.
The cargo that has been moved to the warehouse will be sorted into items to be discarded and items to be preserved by the former borrower who later recovered his health or by the contact person of the borrower.

FIG. 5 is a diagram showing the configuration of the door unit. As shown in FIG. 5(a), a door opening/closing information transmitting device 23 is provided at the entrance door of the rental property. The door opening/closing information transmitting device 23 can transmit and receive data to and from the leaving processing server 10 . This transmission/reception may be performed directly by PHS, or may be performed via a network such as the Internet network.
As shown in FIG. 5(b), the door unit can be configured as a microprocessor 26, a door opening/closing sensor device 24 connected to its bus, a door opening/closing information storage device (memory) 25, and a door opening/closing information transmission device 23. This door unit can then be pre-installed in the entrance door. It is also possible to configure the system as an electronic component housed in a small housing that can be attached or detached each time a rental property is intended to use this emergency evacuation system.

FIG. 6 is a flow chart showing the operation of the microprocessor provided in the door unit. The microprocessor 26 constantly monitors the input from the door opening/closing sensor device 24, that is, door opening/closing, and performs processing (steps 601 and 602) to store the information together with the date and time. In addition, periodically, for example, once a day, collective data is transmitted to the eviction processing server (steps 603 and 604). Further, data is transmitted when requested by the withdrawal processing server (steps 605 and 606). This is because the moving-out processing server may need to check the door opening/closing information in order to determine the authenticity of the emergency moving-out application from the tenant.
In FIG. 6, a flow chart is used to explain the three processes performed by the microprocessor in an easy-to-understand manner. Other flowcharts can also be drawn using interrupt processing, which is a specialty of microprocessors, and processing for setting flags.

FIG. 7 is a diagram showing a display example of a screen displayed when the tenant accesses the moving-out processing server in order to notify the tenant of emergency moving-out. As noted above, the tenant's emergency eviction can be by email, website, push signal input via automated voice interaction on the phone, or the like. Here, we show the screen display when the borrower uses a smartphone or the like to access the necessary page on the web and send a notification.
FIG. 7(a) shows the top page (entrance page) when accessing the eviction processing system. Here, three buttons are shown: "Normal Leave Request", "Emergency Leave Request", and "Emergency Leave Request". A normal withdrawal application refers to one that is applied according to the contract, for example, 30 days before the scheduled date of withdrawal. An emergency evacuation application is an application when you have no choice but to evacuate due to economic circumstances. Emergency evacuation application refers to applying for evacuation in order to concentrate on treatment, such as when calling an ambulance and being hospitalized urgently, in order to eliminate the worries of the future.
When the application for emergency evacuation is selected and the button is pressed, for example, three patterns are displayed as shown in FIG. 7(b). Symbol A leaves unconditionally. In the case of symbol B, when the borrower himself/herself is unconscious at the hospital where he was hospitalized urgently, he/she leaves. The pattern C is to leave when the doctor to whom the patient is urgently hospitalized determines that the patient needs to be hospitalized for 10 days or longer. It is a pattern that is easy to understand for each option such as , so that there is no mistake in pressing.
The borrower can apply for emergency eviction by selecting an option by selecting the design and transmitting the selection.

FIG. 8 is a diagram showing a display example of a screen displayed when the tenant accesses the moving-out processing server in order to notify the tenant of his or her activity schedule.
For example, once a week, the eviction processing server prompts the tenant to submit a schedule of activities. Notification can be encouraged by sending a push notification to the borrower's smartphone or sending an email. The borrower receives it, fills in his/her action schedule as shown in FIG. 8(b), and sends it to the server. In the example of FIG. 8(b), the item for Sunday is the go club in ○○ city from 10:00 to 15:00, the item for Wednesday is listening to music at the ○○ hall from 18:00 to 21:00, and the item for Saturday is 16- 18:00 Dinner with an acquaintance in Shibuya. and send it to the server. The server side that receives this information creates a database of the content, and makes it available as the borrower's action schedule linked to the date and time, which can be used by the authenticity determination unit 63 and the like.
The same may be processed in a format in which the borrower replies to the e-mail.

As described above, the present system is particularly characterized by emergency evacuation processing, and can be operated only for emergency evacuation processing. However, the emergency move-out process of the present invention is triggered by the tenant's manifestation of intention, and since it is to contact the tenant, the normal move-out process (under an agreement between the tenant and the owner) It is also possible to provide a move-out process including a procedure to move out after paying the rent in full.
In addition, the service may be used not only for emergency evacuation due to rapid deterioration of the tenant's health condition, but also for emergency evacuation (night escape) due to the deterioration of the tenant's economic condition.

In the above explanation, it was explained that the moving-out processing server of this system can also grasp the rent payment status of the tenant. As can be grasped, the moving-out processing server may be configured to execute abnormal moving-out processing in cooperation with the server of the real estate company.

As described above, the moving-out management system for rental housing according to the present invention has been described by showing specific embodiments, but the present invention is not limited to these. A person skilled in the art can make various modifications and improvements to the configuration and function of each server in each of the above embodiments without departing from the scope of the present invention.

The rental housing move-out management system of the present invention, as shown in FIG. It is realized by a network system, etc., and the information processing called emergency evacuation processing is concretely realized using the above hardware resources, so it corresponds to a technical idea that uses the laws of nature. It can be used in industries such as lease agreements for real estate properties.

10 Moving out processing server 20 Tenant terminal (smartphone)
21 Borrower terminal (PC)
22 Borrower terminal (telephone)
23 Door opening/closing information transmitting device 24 Door opening/closing sensor device 25 Door opening/closing information storage device 26 Microprocessor 30 Real estate company terminal 31 Owner terminal 40 Guarantor company terminal 51 Rental agreement content database device 52 Lessee information database device 53 Property information database device 54 Owner information Database device 55 Real estate company information database device 56 Guarantor company information database device 57 Cleaning company information database device 60 Emergency leaving processing unit 61 Borrower's declaration of intention reception unit 62 Tenant action schedule notification reception unit 63 Authenticity determination unit 64 Database collation unit 65 Participant transmission/reception Part 66 Emergency evacuation determination part 67 Post-processing part

Claims (10)

A rental contract content database device for storing contents including emergency move-out options in a rental contract of a rental housing; A rental housing move-out management system in which terminal devices of related parties are connected via the Internet,
The withdrawal processing server
When the tenant accesses the moving-out processing server using a smartphone in order to notify the tenant of an emergency move-out due to a sudden deterioration in health, the top page is displayed, and the normal move-out application displayed on the top page, When the tenant taps the button for applying for emergency removal out of the three buttons for application for emergency removal and application for emergency removal, the screen transitions to a case-by-case page that displays multiple cases of emergency removal application. a borrower notification receiving unit that receives, from the borrower's smartphone, a notification of emergency evacuation of the borrower by tapping any of
The authenticity of the notice of emergency evacuation received by the tenant notification receiving unit is accompanied by the smartphone information that the unique number and phone number of the terminal device of the smartphone used by the tenant are the same as those originally registered. an authenticity determination unit that determines by confirming that the contract number, borrower's name, password, and date of birth are the same as those registered;
When the authenticity determination unit determines that the notice of emergency move-out is genuine, the rental contract content database device is referred to, and the content of the notice of emergency move-out and the content of the tenant's lease contract are compensated. a database matcher that compares scope and content regarding emergency evacuation options;
Based on the judgment result of the authenticity judgment unit and the collation result of the database collation unit, it is confirmed that the content of the tenant's lease contract has an option for emergency evacuation, and the fact that the tenant has moved out urgently. an emergency evacuation decision unit that decides
an owner information database device that stores attribute information including the name and address of the owner of the rental housing;
a real estate company information database device that stores attribute information including an address, a person's name, and an e-mail address of a real estate company that manages the rental housing;
a guarantee company information database device that stores attribute information including the address, person in charge name, and e-mail address of the guarantee company that pays the delinquent rent of the rental housing;
A cleaning company information database device that stores attribute information including the address of the cleaning company in charge of cleaning after it is decided to move out of the rental housing, the person in charge, and whether or not the order can be accepted;
a restoration company information database device that stores attribute information including the address, person in charge, and acceptability of an order of a repair company in charge of repair after it is decided to move out of the rental housing;
The emergency move-out confirmation unit refers to the owner information database device, the real estate company information database device, the guarantee company information database device, the cleaning company information database device, and the restoration company information database device, and a concerned party transmitting/receiving unit that transmits to each terminal device of the parties concerned in the rental contract that the tenant has urgently left;
with
When the tenant notification receiving unit receives the notification of the tenant's emergency move-out, the authenticity determination unit determines that it is genuine, and the database matching unit responds to the tenant's prior rental contract contents in case of emergency move-out. As a result of referring to the rental contract content database device, it is confirmed that there is an option, and on the condition that the emergency move-out response option matches the content of the emergency move-out notice of the tenant, the emergency move-out determination unit confirms the emergency move-out of the tenant, and the related party transmitting/receiving unit notifies each terminal device of the related parties of the rental contract to the effect that the tenant has moved out urgently . The rental contract content database device stores contents including options for dealing with emergency withdrawal of the rental contract for multiple cases of the emergency withdrawal application ,
The notification of emergency move-out received by the tenant notification receiving unit indicates information corresponding to one case selected from among the plurality of cases of the emergency move-out application ,
The database matching unit determines that one of the plurality of cases of the emergency move-out application selected by the tenant's notice of emergency move-out corresponds to one of the emergency move-out response options stored in the rental agreement content database device. 2. A moving-out management system according to claim 1, characterized in that it verifies whether or not. The tenant notification receiving unit causes the terminal device of the tenant to display a plurality of patterns respectively indicating the plurality of cases of the emergency eviction application on the page for each case, and the tenant selects one pattern from among the patterns. 3. The eviction management system according to claim 2, wherein a notification of urgent eviction of said tenant is received in response to tapping. A rental contract content database device for storing contents including emergency move-out options in a rental contract of a rental housing; A rental housing move-out management system in which terminal devices of related parties are connected via the Internet,
The withdrawal processing server
When the tenant uses a smartphone to make a phone call to the dedicated phone of the eviction processing server in order to notify the tenant of emergency vacating due to a sudden deterioration in health, an automatic voice responds and talks with the tenant. , the tenant selects a number from several options and expresses his/her intention, and the tenant selects one of the multiple cases of emergency evacuation application, so that the tenant's emergency evacuation notice, a borrower notification receiving unit that receives from the borrower's smartphone;
The authenticity of the notice of emergency evacuation received by the tenant notification receiving unit is accompanied by the smartphone information that the unique number and phone number of the terminal device of the smartphone used by the tenant are the same as those originally registered. an authenticity determination unit that determines by confirming that the contract number, borrower's name, password, and date of birth are the same as those registered;
When the authenticity determination unit determines that the notice of emergency move-out is genuine, the rental contract content database device is referred to, and the content of the notice of emergency move-out and the content of the tenant's lease contract are compensated. a database matcher that compares scope and content regarding emergency evacuation options;
Based on the judgment result of the authenticity judgment unit and the collation result of the database collation unit, it is confirmed that the content of the tenant's lease contract has an option for emergency evacuation, and the fact that the tenant has moved out urgently. an emergency evacuation decision unit that decides
an owner information database device that stores attribute information including the name and address of the owner of the rental housing;
a real estate company information database device that stores attribute information including an address, a person's name, and an e-mail address of a real estate company that manages the rental housing;
a guarantee company information database device that stores attribute information including the address, person in charge name, and e-mail address of the guarantee company that pays the delinquent rent of the rental housing;
A cleaning company information database device that stores attribute information including the address of the cleaning company in charge of cleaning after it is decided to move out of the rental housing, the person in charge, and whether or not the order can be accepted;
a restoration company information database device that stores attribute information including the address, person in charge, and acceptability of an order of a repair company in charge of repair after it is decided to move out of the rental housing;
The emergency move-out confirmation unit refers to the owner information database device, the real estate company information database device, the guarantee company information database device, the cleaning company information database device, and the restoration company information database device, and a concerned party transmitting/receiving unit that transmits to each terminal device of the parties concerned in the rental contract that the tenant has urgently left;
with
When the tenant notification receiving unit receives the notification of the tenant's emergency move-out, the authenticity determination unit determines that it is genuine, and the database matching unit responds to the tenant's prior lease contract contents in case of emergency move-out. As a result of referring to the rental agreement content database device, it is confirmed that there is an option, and on the condition that the emergency move-out response option matches the contents of the emergency move-out notice of the tenant, the emergency move-out determination unit confirms the emergency move-out of the tenant, and the related party transmitting/receiving unit notifies each terminal device of the related parties of the lease contract to the effect that the tenant has moved out urgently . The rental contract content database device stores contents including options for dealing with emergency withdrawal of the rental contract for multiple cases of the emergency withdrawal application ,
The notification of emergency move-out received by the tenant notification receiving unit indicates information corresponding to one case selected from among the plurality of cases of the emergency move-out application ,
The database matching unit determines that one of the plurality of cases of the emergency move-out application selected by the tenant's notice of emergency move-out corresponds to one of the emergency move-out response options stored in the rental agreement content database device. 5. A moving-out management system according to claim 4, characterized in that it checks whether or not. The rental housing move-out management system includes:
a door opening/closing sensor device provided at the entrance door of the rental housing;
a door opening/closing information storage device for storing door opening/closing information detected by the door opening/closing sensor device together with date and time;
a door opening/closing information transmitting device for periodically transmitting information stored in the door opening/closing information storage device to the moving-out processing server;
The withdrawal processing server
further comprising a door opening/closing information receiving unit for receiving information transmitted from the door opening/closing information transmitting device;
The authenticity determination unit further
The notification of emergency evacuation received by the tenant notification receiving unit is compared with the door opening/closing information received by the door opening/closing information receiving unit, and when the tenant notifies that the tenant will move out urgently due to a sudden deterioration in health condition , door opening/closing information, and if there is a discrepancy, it is determined that the tenant's notice of emergency evacuation is a fake. The eviction management system described in paragraph. The withdrawal processing server
a borrower activity schedule notification receiving unit that receives notification of the borrower's activity schedule from the terminal device of the borrower;
a borrower activity schedule storage unit that stores the borrower's activity schedule received by the borrower activity schedule report receiving unit in association with the date and time;
The authenticity determination unit further
The notification of emergency evacuation received by the tenant notification receiving unit is compared with the information on the notification of the tenant's activity schedule received by the tenant activity schedule notification receiving unit, and the tenant stays out at a remote location according to the tenant's activity schedule. Despite the fact that the tenant should be there, the notice of emergency move-out from the tenant is a notice that he collapsed at home and was taken by ambulance. 6. The eviction management system according to any one of claims 1 to 5, characterized in that is determined to be a fake. The withdrawal processing server
a borrower activity schedule notification receiving unit that receives notification of the borrower's activity schedule from the terminal device of the borrower;
a borrower activity schedule storage unit that stores the borrower's activity schedule received by the borrower activity schedule report receiving unit in association with the date and time;
The authenticity determination unit further
The notification of emergency evacuation received by the tenant notification receiving unit is compared with the door opening/closing information received by the door opening/closing information receiving unit, and when the tenant notifies that the tenant will move out urgently due to a sudden deterioration in health condition , judges whether or not there is a discrepancy with the door opening/closing information, and also compares the notification of emergency evacuation received by the tenant notification receiving unit and the notification of the tenant's action plan received by the tenant action schedule notification receiving unit. In light of this, we determined whether or not there was a discrepancy in the fact that the notice of emergency evacuation from the tenant was a notice that the tenant collapsed at home and was taken to an ambulance, even though the tenant should have stayed out in a remote location in the tenant's schedule. 7. The eviction management system according to claim 6, wherein if there is a discrepancy in either or both of the above, the notice of emergency eviction of the tenant is judged to be fake. The withdrawal processing server
further comprising a borrower activity schedule report requesting unit that periodically requests the borrower's terminal device to report an activity schedule;
Claim 7 or claim 8, characterized in that the borrower frequently notifies of an action plan in response to a request from the borrower's action schedule notification requesting unit, thereby limiting the range in which the borrower can act. the eviction management system described in When the urgent move-out confirming unit confirms the emergency move-out of the borrower, the relevant person transmitting/receiving unit transmits the confirmation to the owner information database device, the real estate company information database device, and the guarantee company information. Any one of claims 1 to 9, characterized in that the database device, the cleaning company information database device, and the restoration company information database device are referred to, and notified to each terminal of the parties concerned. The eviction management system described in .

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