JP7167582B2 - Information processing system, method and program - Google Patents

Description

The present invention relates to an information processing system, method and program.

Patent Documents 1 and 2 disclose a message notification device that provides a message exchange service for displaying messages written by a user in chronological order. Techniques for controlling external devices have been disclosed. As a result, the user can know the result of his or her own action instruction through interaction with the anthropomorphic device (that is, the avatar of the external device).

JP 2015-144027 A JP 2014-164522 A

An example of the use case of the message exchange service is to print the approved document by posting a message including printing instructions to the avatar of the printing device after reviewing the electronic document among the members of the group. is mentioned.

For example, when one member organizes reviews, it takes time to grasp the approval status of reviews because it is not possible to follow the flow of messages posted one after another from a plurality of users on the service screen. In addition, if the electronic document is abandoned after the review is completed, printing of the document will be delayed.

SUMMARY OF THE INVENTION An object of the present invention is to make the workflow from electronic document review to printing smoother than when reviewing electronic documents in a group that shares messages, compared to the case where one member organizes the reviews. It is to provide an information processing system, method and program that can proceed to

According to the first aspect of the invention, an avatar of a printing device is provided so as to proceed with a review of an electronic document posted in the group through interaction with members of the group sharing messages on a service screen of a message exchange service. and print instruction means for instructing the printing device to print the electronic document for which the review approval has been obtained through the interaction between the member of the group and the avatar. wherein, when final approval is obtained from the review, the interaction control means performs interaction control so that the avatar inquires of the requester of the review whether or not the electronic document should be printed. It is an information processing system that

According to the second aspect of the present invention, the interaction control means is provided when the approver of the review expresses the judgment result of the review through interaction with the avatar on a service screen different from the service screen. 2. The information processing system according to claim 1, wherein said avatar performs interactive control so as to notify said review judgment result on said service screen.
The invention according to claim 3 is the information processing system according to claim 2 , wherein the interaction control means performs interaction control so that the avatar assists the implementation of the review on the another service screen. is.
According to a fourth aspect of the invention, the interaction control means provides a review list indicating a list of reviews for which the user is registered as an approver on the separate service screen in response to a user's request. 4. The information processing system according to claim 3, wherein the interaction control of the avatar is performed as follows.
The invention according to claim 5 is the information processing system according to any one of claims 2 to 4, wherein the review is performed according to a multi-stage approval flow consisting of a plurality of approval phases.

According to the sixth aspect of the present invention , an avatar of a printing device is provided with an avatar of a printing device so as to proceed with a review of an electronic document posted in the group through interaction with members of the group sharing messages on the service screen of the message exchange service. and print instruction means for instructing the printing device to print the electronic document for which the review approval has been obtained through the interaction between the member of the group and the avatar. wherein, if a revised version of the electronic document is posted before the final approval of the review is obtained, the interaction control means notifies the avatar that the approval status of the review has been changed on the service screen. An information processing system characterized by performing interactive control so as to notify .
According to the seventh aspect of the invention, an avatar of a printing device is provided so as to proceed with a review of an electronic document posted in a group through interaction with members of a group sharing messages on a service screen of a message exchange service. and print instruction means for instructing the printing device to print the electronic document for which the review approval has been obtained through the interaction between the member of the group and the avatar. The information processing system is characterized in that the interaction control means performs interaction control so that the avatar notifies the approval status of the review in response to a request from the review requester.
According to the eighth aspect of the present invention, an avatar of a printing device is provided so as to review an electronic document posted in a group through interaction with members of a group sharing messages on a service screen of a message exchange service. and print instruction means for instructing the printing device to print the electronic document for which the review approval has been obtained through the interaction between the members of the group and the avatar; and display means for highlighting a message field indicating the intention to approve the electronic document on a service screen as compared with other message fields.
According to the ninth aspect of the invention, an avatar of a printing device is provided so as to proceed with a review of an electronic document posted in a group through interaction with members of a group sharing messages on a service screen of a message exchange service. and print instruction means for instructing the printing device to print the electronic document for which the review approval has been obtained through the interaction between the members of the group and the avatar; and setting means for setting a member who has posted a relatively large number of messages shared within the group as an approver of the review.
According to a tenth aspect of the present invention, the interaction control means allows the avatar to display the review approval on the service screen when a revised version of the electronic document is posted before final approval of the review is obtained. 6. The information processing system according to any one of claims 1 to 5 , wherein interactive control is performed to notify that the situation has changed.
The invention according to claim 11 is characterized in that the interaction control means performs interaction control so that the avatar notifies the approval status of the review in response to a request from the requester of the review. Item 7. The information processing system according to any one of Items 1 to 6 .
According to a twelfth aspect of the present invention, the service screen further comprises display means for highlighting a message column indicating an intention to approve the electronic document compared with other message columns on the service screen. Item 8. The information processing system according to any one of items 1 to 7 .

The invention according to claim 13 further comprises setting means for setting a member who has posted a relatively large number of messages shared within the group as an approver of the review. 9. The information processing system according to any one of 8 .
The invention according to claim 14 further comprises setting means for setting a member of the group designated through dialogue between the review requester and the avatar as an approver of the review. The information processing system according to any one of Items 1 to 8 and 10 to 12 .
In the fifteenth aspect of the present invention, the print instruction means instructs printing of the electronic document with an electronic watermark indicating that the review is in progress when the final approval of the review has not yet been obtained. The information processing system according to any one of claims 1 to 14 , characterized in that :
( 16 ) The print instruction means (1), when final approval of the review is obtained, instructs printing of the electronic document to which an approver has added an electronic seal. 16. The information processing system according to any one of items 1 to 15 .

According to the seventeenth aspect of the invention, an avatar of a printing device is provided so as to proceed with a review of an electronic document posted in a group through interaction with members of a group sharing messages on a service screen of a message exchange service. and a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through the interaction between the group member and the avatar. One or more computers execute the interaction control step, wherein the avatar asks the requester of the review whether or not to print the electronic document when final approval is obtained from the review. It is an information processing method characterized by performing interactive control on
According to the eighteenth aspect of the invention, an avatar of a printing device is provided so as to proceed with a review of an electronic document posted in a group through interaction with members of a group sharing messages on a service screen of a message exchange service. and a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through the interaction between the group member and the avatar. Executed by one or more computers, the interaction control step causes the avatar to display the review on the service screen if a revised version of the electronic document is posted before final approval of the review is obtained. An information processing method characterized by performing interactive control so as to notify that the approval status has been changed.
According to the nineteenth aspect of the present invention, the avatar of the printing device can review electronic documents posted in the group through interaction with members of the group sharing messages on the service screen of the message exchange service. and a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through the interaction between the group member and the avatar. Executed by one or a plurality of computers, wherein the interaction control step performs interaction control so that the avatar notifies the approval status of the review in response to a request from the requester of the review. It is an information processing method.
In the invention according to claim 20, through interaction with members of a group sharing messages on a service screen of a message exchange service, the review of electronic documents posted within the group is progressed. a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through the interaction between the member of the group and the avatar; and a display step of highlighting a message column indicating the intention to approve the electronic document on a service screen compared with other message columns. The method.
According to the twenty-first aspect of the present invention, an avatar of a printing device is provided so as to review an electronic document posted in a group through interaction with members of a group sharing messages on a service screen of a message exchange service. a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through the interaction between the member of the group and the avatar; A setting step of setting a member who has posted a relatively large number of messages shared within the group as an approver of the review. .

According to the twenty -second aspect of the invention, an avatar of a printing device is provided so as to proceed with a review of an electronic document posted in the group through interaction with members of the group sharing messages on a service screen of a message exchange service. and a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through the interaction between the group member and the avatar. The interaction control step is executed by one or more computers, and the interaction control step causes the avatar to inquire of the requester of the review whether or not to print the electronic document when final approval is obtained from the review. It is an information processing program characterized in that interactive control is performed on
According to the twenty-third aspect of the present invention, an avatar of a printing device is provided so that a review of an electronic document posted within a group proceeds through interaction with members of a group sharing messages on a service screen of a message exchange service. and a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through the interaction between the group member and the avatar. The interaction control step causes the avatar to display the review on the service screen when a revised version of the electronic document is posted before final approval of the review is obtained. An information processing program characterized by performing interactive control so as to notify that an approval status has been changed.
According to the twenty-fourth aspect of the present invention, an avatar of a printing device is provided so as to proceed with a review of an electronic document posted in a group through interaction with members of a group sharing messages on a service screen of a message exchange service. and a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through the interaction between the group member and the avatar. Execution by one or more computers, wherein the interaction control step performs interaction control so that the avatar notifies the approval status of the review in response to a request from the requester of the review. It is an information processing program.
According to the twenty-fifth aspect of the present invention, an avatar of a printing device is provided so as to proceed with review of an electronic document posted in a group through interaction with members of a group sharing messages on a service screen of a message exchange service. a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through the interaction between the member of the group and the avatar; and a display step of highlighting a message column indicating the intention to approve the electronic document on a service screen compared with other message columns. It's a program.
According to the twenty-sixth aspect of the present invention, an avatar of a printing device is provided so as to review an electronic document posted in a group through interaction with members of a group sharing messages on a service screen of a message exchange service. a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through the interaction between the member of the group and the avatar; and a setting step of setting a member who has posted a relatively large number of messages shared within the group as an approver of the review. .

According to the inventions of claims 1, 6 to 9, and 17 to 26, when reviewing electronic documents in a group sharing messages, compared to the case where one member organizes the review, , the workflow progresses more smoothly from reviewing electronic documents to printing.
According to the second aspect of the present invention, it becomes easier to grasp the approval status of the review compared to the case where the approver and the bot interact with each other on the service screen during the review process.
According to the third aspect of the invention, the progress of the review is smoother than when the bot does not assist.
According to the fourth aspect of the present invention, it becomes easier to grasp whether or not there is a review for which approval processing should be performed, as compared with the case where the user individually presents a plurality of reviews registered as an approver.
According to the fifth aspect of the invention, the display of messages that are less relevant to the review judgment is further suppressed compared to the approval flow consisting of a single approval phase.

According to the inventions described in claims 1, 17 and 22, the idle time from the end of the review to the instruction of printing can be further shortened compared to the case where the inquiry about necessity is not made.
According to the sixth, tenth, eighteenth , and twenty-third aspects of the present invention, review progresses more smoothly than in the case where no notification of approval status change is given.
According to the seventh, eleventh, nineteenth and twenty- fourth aspects of the present invention, the requester can more easily grasp the approval status compared to the case where the review approval status is not notified.
According to the eighth, twelfth, twentieth , and twenty-fifth aspects of the invention, it is easier to grasp the approval status of the review than when the message on the service screen is always displayed in the same manner.

According to the ninth, thirteenth , twenty-first, and twenty-sixth aspects of the present invention, the review requester can save the trouble of setting the approver, compared to the case of reviewing the situation of the place and selecting the appropriate member.
According to the fourteenth aspect of the invention, the review is more objective and convincing than when the approver is determined based on the intention of only one of the avatar and the requester.
According to the fifteenth aspect of the present invention, it is easier to prevent misrecognition that the document is the final version, compared to printing without a digital watermark.
According to the sixteenth aspect of the present invention, it is easier to recognize that the document is the final version that has been reviewed and approved, compared to the case where the document is printed without an electronic signature.

1 is an overall configuration diagram of an information processing system according to an embodiment of the present invention; FIG. FIG. 10 is a diagram showing an example of a service screen of message exchange service; 2 is an electrical block diagram of the bot server shown in FIG. 1; FIG. 4 is a functional block diagram of a server-side control unit shown in FIG. 3; FIG. 5A shows an example of the data structure of user information, FIG. 5B shows group information, and FIG. 5C shows an example of the data structure of printer information. 2 is an electrical block diagram of the user terminal shown in FIG. 1; FIG. FIG. 10 is a diagram schematically showing a workflow model when reviewing is performed; 8 is a diagram showing an example data structure of review information describing the workflow model of FIG. 7; FIG. FIG. 10 is a schematic diagram showing interrelationships of chat rooms during review. FIG. 10 is a diagram showing an example of a service screen corresponding to a personal room of user A who is a requester; FIG. 10 is a diagram showing an example of a service screen corresponding to a personal room of user B who is an approver; It is a figure which shows an example of the service screen corresponding to a shared room. FIG. 4 is a sequence diagram showing operations of a user terminal and a bot server; FIG. 5 is a flowchart for explaining the operation of a review setting unit shown in FIGS. 3 and 4; FIG. FIG. 15(a) is a screen diagram illustrating a method of setting a digital watermark. FIG. 15B is a schematic diagram of a visualized electronic document with a digital watermark. FIG. 16A is a screen diagram illustrating a method of setting an electronic seal. FIG. 16B is a schematic diagram of a visualized electronic document with an electronic mark. FIG. 10 is a diagram showing another example of a service screen corresponding to a shared room; FIG. 10 is a diagram showing another example of a service screen corresponding to a shared room;

An information processing system according to the present invention will be described with reference to the accompanying drawings by citing preferred embodiments in relation to an information processing method and an information processing program. It goes without saying that the present invention is not limited to the following embodiments, and can be freely modified without departing from the gist of the present invention. Alternatively, each configuration may be arbitrarily combined as long as there is no technical contradiction.

[Configuration of information processing system 10]
<Overall composition>
FIG. 1 is an overall configuration diagram of an information processing system 10 according to one embodiment of the present invention. This information processing system 10 combines a message exchange service (for example, business chat) for exchanging messages with a plurality of members belonging to a group, and a meeting support service that utilizes an artificial intelligence robot (here, a chatbot). configured to be able to provide

This information processing system 10 includes a chat server 12, a bot server 14 as an information processing device, a plurality of (four in the example of this figure) user terminals 16 and 18, and one or more (in the example of this figure) 2) printing equipment 20 . It should be noted that the information processing system 10 is not limited to the apparatus configuration or network configuration illustrated in this figure.

The chat server 12 is a cloud server located on the cloud 22 and is composed of one or more server computers. The chat server 12 is a chat room (or talk room) for holding a chat conference in which a plurality of members belonging to a group (in this example, four users A, B, C, and D) participate. It is a device that provides

The bot server 14 is a cloud server located on the cloud 22 and consists of one or more server computers. The bot server 14 is a device that allows a "bot", which is an avatar (virtual character) personified from the printing device 20, to enter the chat room and provides conference support services through the bot.

Each user terminal 16, 18 is a multi-function, multi-purpose device used by the user when performing tasks, such as a personal computer, tablet, smart phone, or wearable computer. The users exchange messages with the members of the group on the service screen 30 (FIG. 2) of the user terminals 16 and 18 owned by each user. For convenience of explanation, the terminal owned by the user A is distinguished from the user terminal 16 and the terminals owned by the users B, C, and D are distinguished from the user terminal 18 .

Each printing device 20 is a network printer that receives data including an electronic file (for example, an electronic document Doc) from an external device, prints the data on paper, and outputs a desired printed matter. The printing device 20 is, for example, a multifunction printer (MFP), a laser printer, or an inkjet printer.

<Example of service screen 30>
The user terminals 16 and 18 and the bot server 14 each execute dialogue processing for dialogue between users or dialogue between a user and a bot via an API (Application Programming Interface) for using message exchange services. do. These interactions take place through user manual responses and bot automated responses.

FIG. 2 is a diagram showing an example of a service screen 30 in the message exchange service. This figure shows a scene in which user A and user D interact on the display of user terminal 16 owned by user A. FIG. Service screens 30a, 30b, and 30s, which will be described later, are all one of the display modes of this service screen 30. FIG.

In the central part of the service screen 30, a balloon column 32 showing the content of the poster's message is displayed in chronological order over the vertical direction. A user icon 34a representing user A is displayed on the right end of the service screen 30, and an icon representing a contributor other than user A (in this figure, a user icon 34d) is displayed on the left end. It should be noted that the "contributor" includes not only group members (humans) but also bots.

As an example of the use case of the information processing system 10, it is assumed that an electronic document Doc created by a member of a group (for example, user A) is reviewed on the service screen 30. FIG. Here, "review" means an event in which the adequacy or effectiveness of a product obtained by performing a task is verified, and a decision is made as to whether to approve the task or product.

<Block diagram of bot server 14>
FIG. 3 is an electrical block diagram of the bot server 14 shown in FIG. FIG. 4 is a functional block diagram of the server-side controller 42 shown in FIG. The bot server 14 includes a server-side communication unit 40 , a server-side control unit 42 and a server-side storage unit 44 .

As shown in FIG. 3, the server-side communication unit 40 is a communication interface for transmitting and receiving electrical signals to and from external devices. As a result, the bot server 14 can exchange various data (eg, messages, document files, image files, user operation information, etc.) with the user terminals 16 and 18 via the chat server 12. be.

The server-side control unit 42 is configured by a processing operation device including a CPU (Central Processing Unit) and an MPU (Micro-Processing Unit). The server-side control unit 42 reads a program stored in the server-side storage unit 44 and executes an application for message exchange to perform an exchange processing unit 46, a dialogue control unit 48 (dialogue control means), a review setting unit 50 ( setting means) and a print instructing unit 52 (print instructing means).

The server-side storage unit 44 is composed of a non-transitory computer-readable storage medium. Here, the computer-readable storage medium is a storage device including a hard disk drive (HDD: Hard Disk Drive) and a solid state drive (SSD: Solid State Drive), or a magneto-optical disk, ROM, CD-ROM, flash memory. etc. is a portable medium. In the illustrated example, the server-side storage unit 44 stores shared data 56 (including electronic document Doc), user information 58, group information 60, review information 62, and printer information 64. FIG.

As shown in FIG. 4 , the exchange processing unit 46 receives shared data 56 shared within the group from the chat server 12 and performs reception control for supplying it to the interaction control unit 48 . The exchange processing unit 46 also performs transmission control for transmitting data including the posted message generated by the interaction control unit 48 to the chat server 12 .

The interaction control unit 48 performs interaction control in which a bot as an avatar of the printing device 20 interacts with members belonging to a group. After receiving the shared data 56, the dialogue control unit 48 analyzes the content of the message from the other party, recognizes the action of the other party based on the analysis result, and determines the bot's reaction to the action of the other party. , Executes various processes necessary for communication within the group, such as processing to generate messages according to the bot's reaction. Note that these processes can be realized using various artificial intelligence techniques including deep learning.

By reading the user information 58 and the group information 60, the dialogue control unit 48 performs dialogue control of the bot so that it can smoothly dialogue with the members of the group while grasping the status of the chat conference. By reading or updating the review information 62, the dialogue control unit 48 performs dialogue control of the bot so that it can smoothly dialogue with members of the group while grasping the review approval status of the electronic document Doc. When receiving a print request for the electronic document Doc from the user, the interaction control unit 48 sends the user's identification information (hereinafter referred to as user ID) and the electronic document Doc identification information (for example, document file name) to the print instruction unit 52. supply.

The review setting unit 50 sets a review workflow (hereinafter referred to as review WF) using input information from the user or according to a predetermined rule, and performs update processing for adding records to the review information 62 . A specific setting method will be described in detail later.

The print instruction unit 52 acquires information on print settings (hereinafter referred to as print setting information) in addition to the user ID and document file name described above. Here, the print setting information is information made up of a combination of a plurality of print setting items related to print settings. The print setting items include items such as the number of copies to be printed, designation of color/monochrome printing, designation of double-sided/single-sided printing, paper size, Nup, scaling factor, and the like.

The print instruction unit 52 further uses the printer information 64 to select the printing device 20 to which the electronic document Doc is to be sent, and to instruct printing of the electronic document Doc. Then, after printing the electronic document Doc, the print instruction unit 52 notifies the dialog control unit 48 to that effect.

FIG. 5(a) is a diagram showing an example of the data structure of the user information 58. As shown in FIG. This user information 58 is a correspondence relationship between a "user ID" that is user identification information, a "display name" that is a name on the service screen 30, and a "user authority" that indicates the authority given to the user. is shown. This information allows message exchange services to be provided only to authorized users.

FIG. 5(b) is a diagram showing an example of the data structure in the group information 60. As shown in FIG. This group information 60 indicates the correspondence between "group ID" which is identification information of the group, "member composition" which indicates the members belonging to this group, and "participating members" which indicate the participants of the chat conference. there is This information specifies the member configuration for each registered group and the participating members of the chat conference.

FIG. 5C is a diagram showing an example of the data structure of the printer information 64. As shown in FIG. The printer information 64 indicates a correspondence relationship between a “user ID”, which is user identification information, and a “printer ID”, which is identification information of the printing device 20 . This information associates one or more printing devices 20 with each registered user.

<Configuration of user terminals 16 and 18>
FIG. 6 is an electrical block diagram of the user terminals 16, 18 shown in FIG. The user terminals 16 and 18 include an input section 70 (input means), an output section 72 (display means), a terminal-side communication section 74, a terminal-side control section 76, and a terminal-side storage section 78. Configured.

The input unit 70 is composed of input devices including a mouse, keyboard, touch sensor, or microphone. The output unit 72 is composed of an output device including a display and a speaker. By combining the input function of the input unit 70 and the output function of the output unit 72, user interface means (hereinafter referred to as UI unit 80) is constructed.

The terminal-side communication unit 74 is a communication interface for transmitting/receiving electrical signals to/from an external device. As a result, the user terminals 16 and 18 can exchange various data (for example, messages, electronic files, image files) with the bot server 14 via the chat server 12 .

The terminal-side control unit 76 is configured by a processing operation device including a CPU and an MPU. The terminal-side control unit 76 functions as an exchange processing unit 82 and a display data creation unit 84 by reading programs stored in the terminal-side storage unit 78 and executing a message exchange application.

The terminal-side storage unit 78 is composed of a non-transitory computer-readable storage medium. In the example of this figure, the terminal-side storage unit 78 stores the above-described shared data 56 and the electronic document Doc before posting.

[Operation of information processing system 10]
The information processing system 10 in this embodiment is configured as described above. Next, the operation of the information processing system 10 (more specifically, document creation support operation using a bot) will be described with reference to FIGS. 7 to 13. FIG.

<Example of review WF>
FIG. 7 is a diagram schematically showing a workflow model when reviewing is performed.
(1) Start of review After one user A (requester) creates an electronic document Doc whose file name is "Document-D1.doc", four users B, C, D, and E (approver) ) for review. This review is carried out according to multi-stage approval consisting of multiple (two in the example of this figure) approval phases.
(2) Primary Approval Three users B, C, and D verify the validity of the electronic document Doc and determine whether or not to approve this electronic document Doc. The primary approval is completed under the condition that all three persons approve (AND condition).
(3) Secondary Approval One user E verifies the validity of the electronic document Doc for which primary approval has been obtained, and determines whether or not to give final approval to the electronic document Doc. The secondary approval is completed on the condition that this one user E approves.
(4) End of review The review ends when final approval is obtained, and the electronic document Doc is stored in a printable state. The review will also end if the final approval is not obtained when the review deadline is reached.

FIG. 8 is a diagram showing an example data structure of review information 62 describing the workflow model of FIG. This review information 62 (FIGS. 3 and 4) includes a review ID, target file name, requester (user ID and group ID), review deadline, approver (identification number and user ID), approval flow (workflow structure and approver's role) and approval status.

<Interrelationship between chat rooms>
FIG. 9 is a schematic diagram showing interrelationships of chat rooms during review. In the example shown in this figure, four personal rooms 90 prepared for each user and two common rooms 92 prepared for each review are provided. Here, a review unit means a constituent unit (one or a plurality of electronic documents Doc) handled in one review.

User A's personal room 90 can be entered only by user A and bot. User B's personal room 90 can only be entered by user B and the bot. User C's personal room 90 can only be entered by user C and bot. User D's personal room 90 can only be entered by user D and bot.

Each common room 92 is a chat room that group members (users A, B, C, and D) and bots can enter. In the shared room 92 on the upper side of the figure, basically, a dialogue takes place between the user A who requested the review and the bots (agents of the users B, C, and D). In the shared room 92 on the lower side of the figure, basically, a dialogue takes place between the user C, who requests the review, and the bots (agents of the users A and B).

A dashed arrow indicates the flow of posting the electronic document Doc from the personal room 90 to the common room 92 . Solid arrows indicate the exchange of information between the personal room 90 and the common room 92 regarding the review of the electronic document Doc. In this way, the bot plays a role of assisting the smooth progress of the review by interacting with the members of the group while entering and exiting the private room 90 and the common room 92 in a timely manner.

<Message exchange in personal room 90>
FIG. 10 is a diagram showing an example of the service screen 30a corresponding to the personal room 90 of user A who is the requester. On the service screen 30a of FIG. 10(a), a scene is displayed in which user A asks users B, C, and D for reviews through dialogue with a bot. In addition, a bot icon 36 imitating the outer shape of the printing device 20 is arranged at a position facing the user icon 34a indicating the user A. As shown in FIG.
(Msg01) User A issues a message to the bot notifying that the electronic document Doc has been posted.
(Msg02) The bot issues a message to User A inquiring about the handling of the electronic document Doc.

Along with the posting of the message (Msg02) from the bot, a button group 100 consisting of three buttons is newly displayed directly below this message. If user A wishes to print the electronic document Doc as it is without reviewing it, he taps the [immediate print] button. On the other hand, if User A wishes to review the posted electronic document Doc, he taps the [Review] button. Then, a setting window 102 different from the service screen 30 a is newly displayed on the UI unit 80 of the user terminal 16 .

As shown in FIG. 10B, six types of user controls 104 to 109 and a [start] button 110 are arranged on the setting window 102. FIG. User controls 104 to 109 are configured so that, from the top, review name, review deadline, primary approver, secondary approver, necessity of printing inquiry, and approval follow-up frequency can be input.

The user A uses the user controls 104 to 109 to input information necessary for review settings, and then taps the [start] button 110 . Triggered by this operation, the bot adds a message requesting review to approvers (users B, C, and D).

FIG. 11 is a diagram showing an example of the service screen 30b corresponding to the personal room 90 of user B who is the approver. This service screen 30b represents a scene in which user B conducts a review through dialogue with a bot. A bot icon 36 representing a bot is arranged at a position facing the user icon 34b representing the user B. FIG.

(Msg03) User B issues a message to the bot requesting his review list.
(Msg04) The bot issues a message to User B providing a review list.
(Msg05) User B issues a message to the bot requesting the first review (Review-1) out of the two in the review list.
(Msg06) The bot issues a message to user B requesting input of review results.

Along with the posting of the message (Msg06) from the bot, a button group 112 consisting of three buttons is newly displayed directly below this message. User B taps the [Approve] button when desiring to approve the electronic document Doc, and taps the [Reject] button when desiring to reject the electronic document Doc. Triggered by any of the operations, the bot adds a message to notify the requester (user A) of the review result. By tapping the [Inquiry] button, User B can inquire of User A while keeping the approval result pending.

In this way, when User B expresses the review judgment result (approval, rejection or inquiry), the bot notifies the review judgment result on the service screen 30s different from the service screen 30b on behalf of User B. Post a message.

<Message exchange in common room 92>
FIG. 12 is a diagram showing an example of the service screen 30s corresponding to the common room 92. As shown in FIG. This service screen 30s represents a scene in which the electronic document Doc is reviewed and printed by a so-called one-stop service.

(Msg11) User A, who is the requester, issues a message to the other members of the group (users B, C, and D) announcing a request for review of the electronic document Doc.
(Msg12) The bot issues a message to all members of the group (users A, B, C, and D) to notify the start of review of the electronic document Doc.
(Msg13) The bot sends a message to User A notifying that the electronic document Doc has been approved on behalf of User B who is one of the approvers.
(Msg14) The bot sends a message to User A notifying that the electronic document Doc has been approved on behalf of User C who is one of the approvers.
(Msg15) The bot sends a message to User A notifying that the electronic document Doc has been approved on behalf of User D who is one of the approvers.

(Msg16) The bot issues a message to all members of the group notifying that the review has been completed and the final approval of the electronic document Doc has been obtained.
(Msg17) The bot issues a message to the requester, user A, asking whether or not the electronic document Doc needs to be printed.
(Msg18) User A issues a message to the bot requesting printing of the electronic document Doc.
(Msg19) The bot issues a message to User A notifying that the printing of the electronic document Doc has been completed.

<Basic operation>
FIG. 13 is a sequence diagram showing operations of the user terminals 16 and 18 and the bot server 14. As shown in FIG. Here, the user terminal 16 and the bot server 14 basically exchange data via the chat server 12 . Similarly, the user terminal 18 and the bot server 14 basically exchange data via the chat server 12 .

[S01] Display of Service Screen 30 Users A, B, C, and D who are members of the group use the user terminals 16 and 18, respectively, to perform operations for displaying the service screen 30. FIG. The display data creation unit 84 of the user terminals 16 and 18 creates display data using the shared data 56 read from the terminal-side storage unit 78 during execution of the message exchange application, and uses the display data as a UI. Output to unit 80 . As a result, the desired service screen 30 (FIG. 2) is displayed on the UI units 80 of the user terminals 16 and 18 .

[S02] Posting of Electronic Document Doc: Addition of (Msg01) User A uses the user terminal 16 to perform an operation for posting the electronic document Doc. The exchange processing unit 82 of the user terminal 16, when receiving a posting operation by the user A via the UI unit 80, performs transmission control to transmit data including a message to be posted and an electronic file (that is, an electronic document Doc). conduct. The exchange processing unit 46 of the bot server 14 acquires the shared data 56 including the electronic document Doc via the terminal-side communication unit 74 , the chat server 12 and the server-side communication unit 40 . As a result, a message (Msg01) is added to the service screen 30 to notify that the user A has posted the electronic document Doc to be reviewed to the bot.

[S03] Inquiry about necessity of review: Addition of (Msg02) The interaction control unit 48 of the bot server 14 confirms that the electronic document Doc has been posted, and asks the user A whether or not review of this electronic document Doc is necessary. Generate an inquiry message. Then, when the message is supplied from the interaction control unit 48, the exchange processing unit 46 performs transmission control to transmit data including the message to be posted. The exchange processing unit 82 of the user terminal 18 acquires the shared data 56 including the posted message from the bot. As a result, on the service screen 30 of the user terminal 16, the bot adds a message (Msg03) asking the user A whether the review is necessary or not.

[S04] Request to start review User A, who requests the review, uses the user terminal 16 to perform an operation to request the start of the review. When the exchange processing unit 82 of the user terminal 16 receives a request operation by the user A via the UI unit 80 (for example, a tap operation of the [Review] button in FIG. 10A), an operation indicating the intention of this request Perform transmission control to transmit data. The exchange processing unit 46 of the bot server 14 acquires the shared data 56 including this operation data.

[S05] Setting of Review WF When receiving a review request via the interaction control unit 48, the review setting unit 50 issues a new review ID and sets a review WF to be applied to the review of this electronic document Doc. do. After that, the review setting unit 50 performs update processing for adding a record to the current review information 62 .

[S06] Notification of Start of Review The dialog control unit 48 confirms that the review information 62 has been updated, and generates a message for notifying the start of review of this electronic document Doc. Then, when the message is supplied from the interaction control unit 48, the exchange processing unit 46 performs transmission control to transmit data including the message to be posted. Then, on the service screen 30 of the user terminal 16, the bot adds a message (Msg03) notifying the start of the review to all the parties (that is, the requester and the approver).

[S07] Implementation of Review Users B, C, and D who are review approvers review the electronic document Doc, respectively. The users B, C, and D use the user terminals 18 to judge approval or rejection while receiving review assistance from the bot. This review support includes, for example, [1] provision of a list of reviews registered as approvers (review list), [2] provision of approval status listed in the review list, [3] electronic document Doc Provision (electronic file or printed matter), [4] Provision of proxy service for notifying the bot of its own judgment results, and the like.

Users B, C, and D perform an operation indicating their intention to approve or disapprove the content of the electronic document Doc via the service screen 30 of the user terminal 18 . The exchange processing unit 82 of the user terminal 16, when receiving an approval operation by the user via the UI unit 80, performs transmission control to transmit operation data indicating the approval operation. The exchange processing unit 46 of the bot server 14 acquires the shared data 56 including this operation data.

[S08] Update of review information 62 When the interaction control unit 48 extracts operation data from the shared data 56, it updates the "approval status" of the review information 62 (for example, user B: uncompleted→approved). .

[S09] Judgment of Final Approval The dialog control unit 48 sequentially reads the "approval status" of the review information 62 and judges whether or not the final approval of the review has been obtained. Alternatively, the interaction control unit 48 sequentially reads out the "review deadline" of the review information 62, and if there is a review whose review deadline has passed, the review ends.

[S10] Confirmation of Electronic Document Doc The interaction control unit 48 confirms the contents of the electronic document Doc for which final approval has been obtained, and stores it in the server-side storage unit 44 in a state of being associated with the review ID.

[S11] Notification of End of Review The dialog control unit 48 generates a message to notify that the review of the electronic document Doc has ended. When the message is supplied from the interaction control unit 48, the exchange processing unit 46 performs transmission control to transmit data including the message to be posted. As a result, on the service screen 30, the bot adds a message (Msg16) notifying all parties involved in the review of the end of the review of the electronic document Doc.

[S12] Inquiry about print necessity: Addition of (Msg17) The dialogue control unit 48 generates a message for printing the electronic document Doc. When the message is supplied from the interaction control unit 48, the exchange processing unit 46 performs transmission control to transmit data including the message to be posted. As a result, a message (Msg17) is added to the service screen 30 by the bot inquiring whether or not the electronic document Doc should be printed to the user A who requested the review.

[S13] Print Request for Electronic Document Doc: Adding (Msg18) User A uses the user terminal 16 to perform an operation for requesting printing of the electronic document Doc. The exchange processing unit 82 of the user terminal 16 performs transmission control for transmitting data including a message to be posted when receiving a request operation from the user A via the UI unit 80 . The exchange processing unit 46 of the bot server 14 acquires the shared data 56 including the posted message from the user A. Then, on the service screen 30, a message (Msg18) is added from the user A requesting the bot to print the electronic document Doc.

Then, when the dialogue control unit 48 extracts a character indicating the intention of the print request from the posted message (for example, a character string of “print”, “request”, “yes”), the user ID of the user A and the print target The review ID is supplied to the print instruction section 52 .

[S14] Determining print settings After acquiring the electronic document Doc associated with the review ID, the print instruction unit 52 reads and refers to the printer information 64 in FIG. The printer 20 selected is selected. The print instruction unit 52 also determines print setting information suitable for printing the electronic document Doc based on the printer information 64 or the content of the electronic document Doc.

[S15] Print Instruction The print instruction unit 52 outputs data including the electronic document Doc and print setting information to the selected printing device 20, thereby printing the electronic document Doc using the print setting information. instruct. After printing the electronic document Doc according to the desired print settings, the printing device 20 notifies the bot server 14 that the printing has been completed.

[S16] Notification of print end: Addition of (Msg19) The dialog control unit 48 of the bot server 14 receives the notification from the printing device 20 via the print instruction unit 52, and sends a message notifying that printing has ended. Generate. Then, when the message is supplied from the interaction control unit 48, the exchange processing unit 46 performs transmission control to transmit data including the message to be posted. As a result, on the service screen 30s of the user terminal 16, the bot adds a message (Msg19) notifying the user A that the printing of the electronic document Doc has been completed.

<Effect of information processing system 10>
As described above, the information processing system 10 progresses the review of the electronic document Doc posted in the group through interaction with the members of the group who share messages on the service screen 30 of the [1] message exchange service. , an interaction control unit 48 (interaction control means) that performs interaction control of the bot (avatar of the printing device 20), and [2] the electronic document Doc for which review approval has been obtained through interaction between the members of the group and the bot A print instructing unit 52 (print instructing means) for instructing the printing device 20 to print .

In addition, in this information processing method and program, one or more computers [1] communicate with members of a group sharing messages on the service screen 30 of the message exchange service, and through interaction, electronic documents posted within the group A dialogue control step (S07 in FIG. 13) for controlling the dialogue of the bot (avatar of the printing device 20) so as to proceed with the review of the Doc; A print instruction step (S15 in FIG. 13) is provided for instructing the printing device 20 to print the obtained electronic document Doc.

In this way, the bot takes the lead in proceeding with the review of the electronic document Doc on behalf of user A (one member). (members of the organization) is relieved of the burden of confirming messages. In addition, since the point of contact for review and printing is unified, it is possible to prevent the printing from being delayed after the review is finished. As a result, when reviewing the electronic document Doc within a group that shares messages, the workflow from reviewing the electronic document Doc to printing progresses more smoothly than when user A organizes the review. Become.

Further, the dialogue control unit 48 controls the bot to express the review judgment result through dialogue with the bot on another service screen 30b different from the service screen 30s. Interactive control may be performed to notify the result of review judgment on the screen 30s. As a result, it is possible to suppress the display of messages that have little relevance to the review judgment on the shared service screen 30s. This makes it easier to understand the approval status of reviews.

In particular, if this review is carried out according to a multi-stage approval flow consisting of multiple approval phases, the final approval will be reached through a more complicated process, and the number of message exchanges will increase accordingly. In other words, compared to the approval flow consisting of a single approval phase, the effect of suppressing the display of messages with low relevance to the review judgment is more pronounced.

Messages on another service screen 30b can be shared between each member of the group and the bot. may be performed. As a result, it becomes possible for each member to receive assistance from the bot on the service screen 30b that can be used, and the progress of the review becomes smoother than in the case where the assistance from the bot is not provided.

In addition, the dialogue control unit 48 performs dialogue control of the bot so as to provide a review list indicating a list of reviews for which the user is registered as an approver in response to a request from the user on another service screen 30b. may As a result, it is possible to simultaneously present the reviews for which the user is registered as an approver in a list format, making it easier to grasp whether or not there is a review to be approved compared to presenting a plurality of reviews individually.

Further, the dialogue control unit 48 may perform dialogue control so that the bot inquires whether or not the electronic document Doc needs to be printed from the user A (requester of the review) when the final approval is obtained by the review. Good (S12 in FIG. 13). As a result, it is possible to prompt User A to make a decision at an early stage through the message posted by the bot. can be shortened.

[Specific operation of each part]
Next, specific operations of [1] review setting unit 50 and [2] print instructing unit 52 shown in FIGS. 3 and 4 will be described in detail with reference to FIGS. 14 to 16. FIG.

<1. Operation of Review Setting Unit 50>
A specific operation of the review setting unit 50 will be described with reference to the flowchart of FIG. 14 and FIG. 10(b).

In step S31 of FIG. 14, the review setting unit 50 acquires various types of information input by the user (hereinafter referred to as user input information). This user input information may be information input via the setting window 102 shown in FIG. 10B, or may be the contents of a message posted by the user.

In step S32, the review setting unit 50 determines whether or not the user input information acquired in step S31 includes information about the approver (hereinafter referred to as approver information). For example, if one or more of users B, C, and D are selected on the setting window 102 as at least one of the primary and secondary approvers, the review setting unit 50 determines that the approval flow information is included ( Step S32: YES), and proceed to step S33. On the other hand, if both the primary and secondary approvers select "automatic", the review setting unit 50 determines that approval flow information is not included (step S32: NO), and proceeds to step S34.

In step S33, the review setting unit 50 determines the approval flow and approver according to the user input information acquired in step S31, and proceeds to step S36.

On the other hand, in step S34, the review setting section 50 determines the approval flow according to a predetermined rule. This rule is determined, for example, according to the number of members of the group or the importance of the electronic document Doc. Specifically, [1] the number of approval phases increases as the number of members increases, [2] the number of approvers in the same phase increases as the number of members increases, [3] the importance of electronic document Doc is high. There are rules such as increasing the total number of approvers as much as possible.

In step S35, the review setting unit 50 determines an approver according to a predetermined rule. This rule is defined, for example, according to the client's organizational position or degree of involvement with the electronic document Doc. Specifically, the review setting unit 50 is configured to: [1] have a higher position in the group, [2] have a direct relationship with the client, and [3] post a message when creating an electronic document Doc. A member who satisfies various conditions, such as a large number of times, may be determined as an approver.

In step S36, the review setting unit 50 updates the review information 62 by adding a record including the approval flow and approver determined in steps S33 to S35. As described above, the setting operation by the review setting unit 50 is completed.

In this way, the review setting unit 50 may set a member who has posted a relatively large number of shared messages within the group as an approver of the review. As a result, it is possible to select a member who is highly involved in the electronic document Doc and is suitable for the approver, and the person requesting the review does not have to take the time and effort to set the approver compared to selecting the appropriate member by looking back on the situation of the place. omitted.

By the way, in the above example, review settings are made after displaying the setting window 102, but instead of displaying the setting window 102, settings may be made through interaction with the bot. Specifically, the dialogue control unit 48 may perform dialogue control such that, when the user A inquires about the review settings, the bot proposes the recommended settings for the review. This recommended setting may be determined by the same or different method as steps S34 and S35 of FIG.

If user A agrees with the proposal from the bot (particularly, the approver of the review), he/she posts a message indicating the intention of consent, and if not, posts a message indicating an alternative approver. In other words, the review setting unit 50 may set members of a group specified through dialogue between the review requester and the bot as review approvers. This makes it possible to reflect the intentions of both the bot and the requester, making the review more objective and persuasive than when determining the approver based on the intention of either the bot or the requester. Become.

<2. Operation of Print Instruction Unit 52>
A specific operation of the print instruction unit 52 will be described with reference to FIGS. 15 and 16. FIG.

First, the function of adding the electronic watermark 118 will be described with reference to FIG. FIG. 15A is a screen diagram illustrating a method for setting the electronic watermark 118. FIG. FIG. 15B is a schematic diagram that visualizes the electronic document Doc to which the electronic watermark 118 is attached.

As shown in the service screen 30b of FIG. 15(a), the same dialogue as in FIG. 11 is performed between the user B and the bot.
(Msg03) User B issues a message to the bot requesting his review list.
(Msg04) The bot issues a message to User B providing a review list.
(Msg05) User B issues a message to the bot requesting the first review (Review-1) out of the two in the review list.
(Msg06) The bot issues a message to user B requesting input of review results.

Along with the posting of the message (Msg06) from the bot, a button group 116 consisting of four buttons is newly displayed directly below this message. This button group 116 differs from the button group 112 in FIG. 11 in that a [Print] button is additionally provided. User B taps the [Print] button when desiring to print the electronic document Doc for review.

When receiving an instruction operation by the user via the UI unit 80, the exchange processing unit 82 of the user terminal 16 performs transmission control for transmitting operation data indicating this instruction operation. The exchange processing unit 46 of the bot server 14 acquires the shared data 56 including this operation data. When the operation data is extracted from the shared data 56 , the interaction control section 48 supplies the user ID of the user B and the review ID to be printed to the print instruction section 52 . Then, according to the flow of [S14]→[S15] in FIG. 13, the printing device 20 prints the electronic document Doc according to the desired print settings. However, the print instructing unit 52 instructs printing of the electronic document Doc after performing image processing for adding the electronic watermark 118 to the electronic document Doc.

As shown in FIG. 15B, an electronic watermark 118 is provided in the central part of the electronic document Doc to indicate that the review is in progress. A person who sees the printed matter recognizes that the review of the electronic document Doc has not been completed, and can prevent misunderstanding that it is the final version.

In this manner, the print instructing unit 52 may instruct printing of the electronic document Doc with the electronic watermark 118 indicating that the review is in progress, if the final approval of the review has not yet been obtained. This makes it easier to prevent misrecognition of the final version as compared to printing without the digital watermark 118 .

Next, the function of giving the electronic seal 122 will be described with reference to FIG. FIG. 16A is a screen diagram illustrating a method for setting the electronic seal 122. FIG. FIG. 16B is a schematic diagram visualizing the electronic document Doc to which the electronic mark 122 is attached.

A service screen 30a in FIG. 16A represents a scene in which user A makes settings related to the electronic seal 122 through interaction with the bot.
(Msg21) User A issues a message to the bot notifying that the setting of the electronic seal 122 will start.
(Msg22) The bot issues a message to User A requesting input regarding the setting of the electronic seal 122 .

Along with the posting of the message (Msg22) from the bot, a button group 120 consisting of three buttons is newly displayed directly below this message. The button group 120 includes a [Position/Quantity] button for calling a setting menu regarding the position/number of the electronic seal 122 and a [Size/Date/Affiliation] button for calling a setting menu regarding the size/date/affiliation of the electronic seal 122 . ] button and a [Set] button for confirming the input setting information.

As shown in FIG. 16B, an electronic seal 122 by some or all review approvers (here, user D) is provided in the upper right corner of the electronic document Doc. As a result, the document as evidence of the chat conference can be stored as it is without requesting the approver to perform the approval procedure again.

In this way, the print instruction unit 52 may instruct printing of the electronic document Doc to which the electronic seal 122 is attached by the approver when the final approval of the review is obtained. As a result, compared to printing without the electronic seal 122, it is easier to recognize that the document is the final version that has been reviewed and approved.

[Another operation of the information processing system 10]
By the way, in the example of the operation described above, users B, C, and D who are approvers are reviewing the electronic document Doc while using their respective personal rooms 90 . On the other hand, users B, C, and D may directly post messages in the shared room 92 instead of using the personal room 90 to conduct the review. In this case, a message that has little relevance to the review judgment is likely to be displayed on the service screen 30s, making it difficult to grasp the approval status of the review. Therefore, the information processing system 10 can solve the above problems by performing the operations described below.

<First example>
FIG. 17 is a diagram showing another example of the service screen 30s corresponding to the common room 92. As shown in FIG. On the service screen 30s of FIG. 17, there is displayed a scene in which review is carried out among the members of the group. User icons 34b, 34c, 34d and a bot icon 36 are arranged at positions facing the user icon 34a indicating the user A. FIG.

(Msg31) User A, who is the requester, issues a message to the other members (users B, C, and D) in the group announcing a request for review of the electronic document Doc.
(Msg32) The bot issues a message to all members of the group (users A, B, C, and D) to notify the start of review of the electronic document Doc.
(Msg33) User B, who is the approver, issues a message to user A notifying that the electronic document Doc has been approved.
(Msg34) User C, who is the approver, issues a message to user A notifying that the electronic document Doc has been approved.

As can be seen from this figure, the balloon 124 indicating the intention of approval is highlighted compared to the normal balloon 32 . The balloon columns 32 and 124 are displayed by changing at least one of, for example, [1] shape, background color, character color/size/font, and [2] border color/thickness/type. be. This highlighting allows user A to grasp at a glance that users B and C have approved.

(Msg35) User D, who is the approver, issues a message to user A requesting that the electronic document Doc be sent back.
(Msg36) User A issues a message to other members (users B, C, and D) in the group to notify the revision of the electronic document Doc. This message is triggered by, for example, user A touching the [revision review] button on the service screen 30a shown in FIG. 10(a).
(Msg37) The bot starts reviewing the revised electronic document Doc for all members of the group (users A, B, C, and D), and confirms that the approval status of the review prior to revision has been reset. emits a message notifying

In this way, the interaction control unit 48 of the bot server 14 allows the bot to display the review approval status on the service screen 30s when the revised version of the electronic document Doc is posted before the final review approval is obtained. Dialogue control may be performed to notify that This makes it possible to request another review from the approver who has already completed the review, and the progress of the review becomes smoother than in the case where the approval status change is not notified.

Further, the output unit 72 (display unit) of the user terminals 16 and 18 may highlight the balloon column 124 indicating the intention to approve the electronic document Doc compared to the other balloon columns 32 on the service screen 30s. . As a result, it is possible to recognize the presence or absence of the approval intention by the presence or absence of the balloon column 124 with relatively high visibility, and the review approval status is higher than when the message on the service screen 30s is always displayed in the same manner. easier to comprehend.

<Second example>
FIG. 18 is a diagram showing another example of the service screen 30s corresponding to the common room 92. As shown in FIG.
(Msg41) User A, who is the requester, issues a message to the other members (users B, C, and D) in the group announcing a request for review of the electronic document Doc.
(Msg42) The bot issues a message to all members of the group (users A, B, C, and D) to notify the start of review of the electronic document Doc.
(Msg43) User B issues a message to user A inquiring about the contents of the electronic document Doc.
(Msg44) User A sends a message to User B in response to User B's inquiry.
(Msg45) User B sends a message to User A to refute User A's answer.

Assume that after that, messages are exchanged between users A and B for a while, and user A notices that the conversations between the two have diverged.
(Msg46) User A sends a message to the bot to ask about the approval status of the review.
(Msg47) The bot sends a message to user A notifying the approval status of the review for each approver. As a result, even if it is difficult to find a message indicating the result of review judgment due to an increase in the amount of message exchange, it is possible to easily grasp the approval status of the review.

In this manner, the dialogue control unit 48 may perform dialogue control so that the bot notifies the approval status of the review in response to a request from user A (review requester). This makes it possible to provide information on demand, making it easier for the requester to grasp the approval status compared to the case where the review approval status is not notified.

10 information processing system, 12 chat server, 14 bot server, 16, 18 user terminal, 20 printing device, 30 (a/b/s) service screen, 48 dialogue control unit (dialogue control means), 50 review setting unit (setting means), 52 print instruction section (print instruction means), 72 output section (display means), 118 electronic watermark, 122 electronic seal, Doc electronic document.

Claims (26)

dialogue control means for controlling the dialogue of the avatar of the printing device so as to proceed with the review of the electronic document posted in the group through dialogue with the members of the group sharing messages on the service screen of the message exchange service; ,
print instruction means for instructing the printing device to print the electronic document for which the review approval has been obtained through interaction between the group member and the avatar;
with
The interaction control means performs interaction control so that the avatar asks the requester of the review whether or not the electronic document needs to be printed when final approval is obtained from the review.
An information processing system characterized by: The interaction control means is
When the approver of the review expresses the judgment result of the review through interaction with the avatar on a service screen different from the service screen,
2. The information processing system according to claim 1, wherein said avatar performs interactive control so as to notify said review judgment result on said service screen. 3. The information processing system according to claim 2, wherein the interaction control means performs interaction control so that the avatar assists the implementation of the review on the another service screen. The interaction control means performs interaction control of the avatar so as to provide a review list showing a list of reviews for which the user is registered as an approver, in response to a user's request, on the another service screen. 4. The information processing system according to claim 3, characterized by: 5. The information processing system according to any one of claims 2 to 4, wherein said review is performed according to a multi-step approval flow consisting of a plurality of approval phases. dialogue control means for controlling the dialogue of the avatar of the printing device so as to proceed with the review of the electronic document posted in the group through dialogue with the members of the group sharing messages on the service screen of the message exchange service; ,
print instruction means for instructing the printing device to print the electronic document for which the review approval has been obtained through interaction between the group member and the avatar;
with
The interaction control means, if a revised version of the electronic document is posted before final approval of the review is obtained, the avatar notifies on the service screen that the approval status of the review has been changed. interactive control like
An information processing system characterized by: dialogue control means for controlling the dialogue of the avatar of the printing device so as to proceed with the review of the electronic document posted in the group through dialogue with the members of the group sharing messages on the service screen of the message exchange service; ,
print instruction means for instructing the printing device to print the electronic document for which the review approval has been obtained through interaction between the group member and the avatar;
with
The interaction control means performs interaction control so that the avatar notifies the approval status of the review in response to a request from the requester of the review.
An information processing system characterized by: dialogue control means for controlling the dialogue of the avatar of the printing device so as to proceed with the review of the electronic document posted in the group through dialogue with the members of the group sharing messages on the service screen of the message exchange service; ,
print instruction means for instructing the printing device to print the electronic document for which the review approval has been obtained through interaction between the group member and the avatar;
display means for highlighting a message field indicating the intention to approve the electronic document on the service screen compared with other message fields;
An information processing system comprising dialogue control means for controlling the dialogue of the avatar of the printing device so as to proceed with the review of the electronic document posted in the group through dialogue with the members of the group sharing messages on the service screen of the message exchange service; ,
print instruction means for instructing the printing device to print the electronic document for which the review approval has been obtained through interaction between the group member and the avatar;
setting means for setting a member who has posted a relatively large number of messages shared within the group as an approver of the review;
An information processing system comprising The interaction control means, if a revised version of the electronic document is posted before final approval of the review is obtained, the avatar notifies on the service screen that the approval status of the review has been changed. 6. The information processing system according to any one of claims 1 to 5 , wherein interactive control is performed in such a manner. 7. The interaction control means according to any one of claims 1 to 6 , wherein the interaction control means performs interaction control so that the avatar notifies the approval status of the review in response to a request from the requester of the review. The information processing system according to . 8. The apparatus according to any one of claims 1 to 7 , further comprising display means for highlighting a message field indicating the intention to approve the electronic document on the service screen compared with other message fields. The information processing system according to . 9. The method according to any one of claims 1 to 8 , further comprising setting means for setting a member who has posted a relatively large number of messages shared within the group as an approver of the review. Information processing system. 13. The method according to any one of claims 1 to 8 and 10 to 12 , further comprising setting means for setting a member of the group designated through dialogue between the review requester and the avatar as an approver of the review. The information processing system according to any one of the items. 2. The print instruction means, when final approval of the review has not yet been obtained, instructs printing of the electronic document with an electronic watermark indicating that the review is in progress. 15. The information processing system according to any one of 14 . 16. The method according to any one of claims 1 to 15 , wherein said print instructing means instructs printing of said electronic document with an electronic seal by an approver when final approval of said review is obtained. information processing system. an interaction control step of performing interaction control of the avatar of the printing device so as to progress the review of the electronic document posted in the group through interaction with the members of the group sharing messages on the service screen of the message exchange service; ,
a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through interaction between the members of the group and the avatar;
is executed by one or more computers,
In the interaction control step, when final approval is obtained from the review, the avatar performs interaction control to inquire of the requester of the review whether or not the electronic document should be printed.
An information processing method characterized by: an interaction control step of performing interaction control of the avatar of the printing device so as to progress the review of the electronic document posted in the group through interaction with the members of the group sharing messages on the service screen of the message exchange service; ,
a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through interaction between the members of the group and the avatar;
is executed by one or more computers,
In the interaction control step, if a revised version of the electronic document is posted before final approval of the review is obtained, the avatar notifies on the service screen that the approval status of the review has been changed. interactive control like
An information processing method characterized by: an interaction control step of performing interaction control of the avatar of the printing device so as to progress the review of the electronic document posted in the group through interaction with the members of the group sharing messages on the service screen of the message exchange service; ,
a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through interaction between the members of the group and the avatar;
is executed by one or more computers,
The interaction control step performs interaction control so that the avatar notifies the approval status of the review in response to a request from the requester of the review.
An information processing method characterized by: an interaction control step of performing interaction control of the avatar of the printing device so as to progress the review of the electronic document posted in the group through interaction with the members of the group sharing messages on the service screen of the message exchange service; ,
a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through interaction between the members of the group and the avatar;
a display step of highlighting a message field indicating the intention to approve the electronic document on the service screen compared with other message fields;
An information processing method, characterized in that one or more computers execute: an interaction control step of performing interaction control of the avatar of the printing device so as to progress the review of the electronic document posted in the group through interaction with the members of the group sharing messages on the service screen of the message exchange service; ,
a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through interaction between the members of the group and the avatar;
a setting step of setting a member who has posted a relatively large number of messages shared within the group as an approver of the review;
An information processing method, characterized in that one or more computers execute: an interaction control step of performing interaction control of the avatar of the printing device so as to progress the review of the electronic document posted in the group through interaction with the members of the group sharing messages on the service screen of the message exchange service; ,
a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through interaction between the members of the group and the avatar;
on one or more computers, and
In the interaction control step, when final approval is obtained from the review, the avatar performs interaction control to inquire of the requester of the review whether or not the electronic document should be printed.
An information processing program characterized by: an interaction control step of performing interaction control of the avatar of the printing device so as to progress the review of the electronic document posted in the group through interaction with the members of the group sharing messages on the service screen of the message exchange service; ,
a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through interaction between the members of the group and the avatar;
on one or more computers, and
In the interaction control step, if a revised version of the electronic document is posted before final approval of the review is obtained, the avatar notifies on the service screen that the approval status of the review has been changed. interactive control like
An information processing program characterized by: an interaction control step of performing interaction control of the avatar of the printing device so as to progress the review of the electronic document posted in the group through interaction with the members of the group sharing messages on the service screen of the message exchange service; ,
a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through interaction between the members of the group and the avatar;
on one or more computers, and
The interaction control step performs interaction control so that the avatar notifies the approval status of the review in response to a request from the requester of the review.
An information processing program characterized by: an interaction control step of performing interaction control of the avatar of the printing device so as to progress the review of the electronic document posted in the group through interaction with the members of the group sharing messages on the service screen of the message exchange service; ,
a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through interaction between the members of the group and the avatar;
a display step of highlighting a message field indicating the intention to approve the electronic document on the service screen compared with other message fields;
An information processing program characterized by causing one or more computers to execute. an interaction control step of performing interaction control of the avatar of the printing device so as to progress the review of the electronic document posted in the group through interaction with the members of the group sharing messages on the service screen of the message exchange service; ,
a print instruction step of instructing the printing device to print the electronic document for which the review approval has been obtained through interaction between the members of the group and the avatar;
a setting step of setting a member who has posted a relatively large number of messages shared within the group as an approver of the review;
An information processing program characterized by causing one or more computers to execute.

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