JP7127882B2 - Operation support system - Google Patents

Description

The present invention relates to an operation support system.

There is known a technique for controlling vehicle enablement from a server in vehicle sharing (see Patent Literature 1).

JP 2017-169051 A

However, the system described in Patent Literature 1 cannot grasp the situation of where the vehicle is used.

SUMMARY OF THE INVENTION The present invention has been made in view of such a background, and an object of the present invention is to provide a technique capable of grasping the usage status of a vehicle.

The main invention of the present invention for solving the above problems is a system for supporting the operation of a vehicle sharing service, comprising: a destination estimating unit for estimating a destination of the vehicle; and a availability determination unit that determines availability of the vehicle.

Other problems disclosed by the present application and solutions thereof will be clarified by the section of the embodiment of the invention and the drawings.

ADVANTAGE OF THE INVENTION According to this invention, the usage condition of a vehicle can be grasped|ascertained.

It is a figure explaining the sharing service of the bicycle 1 which concerns on this embodiment. It is a figure showing the whole example of composition of the operation support system of this embodiment. 2 is a diagram showing an example hardware configuration of a user terminal 10; FIG. 3 is a diagram showing an example of the software configuration of the user terminal 10; FIG. 3 is a diagram showing an example hardware configuration of a management server 20; FIG. 3 is a diagram showing an example of software configuration of a management server 20; FIG. It is a figure explaining operation|movement of the operation support system of this embodiment.

<Overview of the invention>
The contents of the embodiments of the present invention are listed and explained. The present invention has, for example, the following configurations.
[Item 1]
A system for supporting operations related to vehicle sharing services,
a destination estimation unit that estimates the destination of the vehicle;
a availability determination unit that determines availability of the vehicle according to the destination;
An operation support system comprising:
[Item 2]
A vehicle operation support system according to item 1,
Further comprising a position acquisition unit that acquires the position of the vehicle,
the destination estimation unit estimating the destination according to the position;
An operation support system characterized by
[Item 3]
A vehicle operation support system according to item 1 or 2,
further comprising a demand number acquisition unit that acquires the demand number for the vehicle,
The usability determination unit further determines the usability according to the number of demands;
An operation support system characterized by
[Item 4]
A vehicle operation support system according to any one of items 1 to 3,
Further comprising a scheduled usage time acquisition unit that acquires a scheduled usage time of the vehicle,
The availability determination unit further determines availability according to the scheduled usage time;
An operation support system characterized by
[Item 5]
The vehicle operation support system according to any one of items 1 to 4,
further comprising an attribute acquisition unit that acquires attributes of the user of the vehicle;
The usability determination unit further determines the usability according to the attribute;
An operation support system characterized by

<System Overview>
An operation support system for a vehicle sharing service according to one embodiment of the present invention will be described below. In this embodiment, a shared service (including a rental service) for a bicycle with an electric motor is provided.
), but can be applied to any ride-sharing service. FIG. 1 is a diagram for explaining a sharing service for a bicycle 1 according to this embodiment. Bicycles 1 are parked at ports 2 provided at various locations. In this embodiment, the port 2 means a place where the bicycle 1 can be parked. Up to a predetermined number of bicycles 1 can be parked in the port 2 . That is, each port 2 has a used space 21 and an empty space 22.
and/or may exist. Users of the bicycle sharing service must depart from Port 2 (
S) to the destination port 2(D) by bicycle 1, the destination port 2(D) is specified prior to using the bicycle 1. If there is an empty port 22 in the target port 2 (D), use of the bicycle 1 is permitted, and the bicycle 1 is automatically unlocked and available for use by the user. If the destination port 2 (D) is not determined, it can be used by specifying the usage time.

FIG. 2 is a diagram showing an example of the overall configuration of the operation support system of this embodiment. The operation support system of this embodiment includes a management server 20 . The management server 20 is communicably connected to the user terminal 10 via the communication network 30 . Communication network 3
0 is, for example, the Internet, including public telephone networks, mobile telephone networks, wireless communication channels,
It is constructed by Ethernet (registered trademark) or the like.

<User terminal 10>
The user terminal 10 is a mobile terminal used by a user, such as a smart phone, a tablet computer, or a personal computer. FIG. 3 is a diagram showing a hardware configuration example of the user terminal 10. As shown in FIG. Note that the illustrated configuration is an example, and other configurations may be employed. The user terminal 10 includes a CPU 101, a memory 102, a storage device 103,
Communication interface 104, touch panel display 105, output device 106, GPS
107. The storage device 103 is, for example, a hard disk drive, solid state drive, flash memory, etc., which stores various data and programs. The communication interface 104 is an interface for connecting to the communication network 30,
For example, an adapter for connecting to Ethernet (registered trademark), a modem for connecting to the public telephone network, a wireless communication device for wireless communication, and a USB (Universal Serial Bus) for serial communication.
(Sal Serial Bus) connector and RS232C connector. The touch panel display 105 can input and output data. The output device 106 is a device for outputting information, such as a speaker or a vibrator. GPS 107 can measure the position of user terminal 10 .

FIG. 4 is a diagram showing a software configuration example of the user terminal 10. As shown in FIG. The user terminal 10 includes a usage information transmission section 111 , a location information transmission section 112 and an alert notification section 113 . The usage information transmission unit 111, the location information transmission unit 112, and the alert notification unit 113, for example, the CPU 101 provided in the user terminal 10 transmits a program stored in the storage device 103 to the memory 10.
2 and execute it.

The usage information transmission unit 111 transmits information on usage of the bicycle 1 (hereinafter referred to as usage information). For example, the destination port 2 or the usage time can be set in the usage information.
The usage information transmission unit 111 receives the designation of the destination port 2 or the input of the usage time from the user at the start of usage of the bicycle 1, and transmits the usage information in which the received destination port 2 or the usage time is set to the management server 3. can do. Note that when the destination port 2 is specified, the usage time may be specified.

The positional information transmitting section 112 transmits the position of the bicycle 1 . In this embodiment, the position information transmitting unit 112 transmits the position (the position of the user terminal 10) obtained from the GPS 107 to the management server 20 as the position of the bicycle 1, for example. It should be noted that the GPS 107 is provided on the bicycle 1, and the location information transmission unit 112 is, for example, Bluetooth (registered trademark).
The position information may be acquired from the bicycle 1 by communication such as the above, and the acquired position information may be transmitted to the management server 20 . Alternatively, the bicycle 1 may be provided with a communication function so that the bicycle 1 is provided with the position information transmitting section 112 .

The alert notification unit 113 notifies an alert. In this embodiment, the alert notification unit 11
3 receives an alert from the management server 20, displays a message on the touch panel display 105, outputs a sound indicating the arrival of the alert from the output device 106 such as a speaker, and/or outputs vibration or the like. Device 106 can be activated.

<Management server 20>
The management server 20 may be a general-purpose computer such as a workstation or personal computer, or may be logically implemented by cloud computing. The management server 20 can determine whether or not the user can use the bicycle 1 and manage the usage status. FIG. 5 is a diagram showing a hardware configuration example of the management server 20. As shown in FIG. Note that the illustrated configuration is an example, and other configurations may be employed. The management server 20 includes a CPU 01, a memory 202, a storage device 203, a communication interface 204,
An input device 205 and an output device 206 are provided. The storage device 203 is, for example, a hard disk drive, solid state drive, flash memory, etc., which stores various data and programs. The communication interface 204 is an interface for connecting to the communication network 30. For example, an adapter for connecting to Ethernet (registered trademark),
They include a modem for connecting to a public telephone network, a wireless communication device for wireless communication, and a USB (Universal Serial Bus) connector and RS232C connector for serial communication. The input device 205 is, for example, a keyboard, mouse, touch panel, button, microphone, etc. for inputting data. The output device 206 is, for example, a display, printer, speaker, or the like that outputs data.

FIG. 6 is a diagram showing a software configuration example of the management server 20. As shown in FIG. The management server 20 includes a usage information acquisition unit 211, a position information acquisition unit 212, a destination estimation unit 213, an attribute acquisition unit 214,
Demand number acquisition unit 215, availability determination unit 216, control instruction transmission unit 217, alert transmission unit 2
18, an attribute information storage unit 231, a usage information storage unit 232, an area information storage unit 233, and a device information storage unit 234.

The functional units 211 to 218 are implemented by the CPU 201 reading programs stored in the storage device 203 into the memory 202 and executing them. can be implemented as part of a storage area provided by

The attribute information storage unit 231 stores information about user attributes (hereinafter referred to as attribute information). The attribute information can include a user ID that identifies the user, user's age, user's evaluation, and the like. The user's evaluation can be set by, for example, the owner of port 2 or the operator of the system according to, for example, the frequency of use by the user and the condition of the machine after use by the user. In addition to these, the attribute information can include various types of information indicating user attributes.

The usage information storage unit 232 stores usage information. User I indicating the user is included in the usage information.
For example, the target port 2 or the usage time can be set in association with D and the device ID indicating the bicycle used by the user, as described above.

The area information storage unit 233 stores information (hereinafter referred to as area information) used to determine whether the bicycle 1 can be used according to the travel area. The area information includes area identification information that identifies the travel area, conditions, propriety information, and an alert flag that indicates whether or not to issue an alert. The area specifying information may be used to specify an area on the map by, for example, latitude and longitude. good too. As the conditions, in this embodiment, conditions for user attributes (for example, age and evaluation) can be set. For example, it is possible to set as a condition a predetermined age or older (for example, an elderly person aged 60 or older, etc.). It should be noted that a plurality of conditions may be set, or may be unconditional. The propriety information is information indicating whether the use of the bicycle 1 is permitted or not for a user who satisfies the conditions in the area. shall be set. If the alert flag is true, the user can be alerted.

The body information storage unit 234 stores information about the bicycle 1 (hereinafter referred to as body information). The device information includes the device ID that identifies the bicycle 1, the date and time when the device information was last updated (last update date and time), the position of the bicycle 1 at the last update date and time, the charge amount of the bicycle 1, and the current usage of the bicycle 1. A flag indicating whether or not there is (in-use flag) and, if the bicycle 1 is parked, a port ID indicating the parked port 2 can be included. The body information is not limited to these pieces of information, and can include various types of information about the bicycle 1 .
Aircraft information can be updated periodically. The device information may be acquired from the bicycle 1 or may be acquired from the user terminal 10, for example. In this embodiment, in order to simplify the explanation, it is assumed that only the position of the machine information is transmitted from the user terminal 10 as the position information.

The usage information acquisition unit 211 acquires usage information. In this embodiment, the usage information transmitted from the user terminal 10 is received.

The position information acquisition unit 212 acquires position information of the bicycle 1 . In this embodiment, the position information is received from the user terminal 10, but the position information may be received from the bicycle 1 as well. Further, for example, a monitoring device for monitoring the bicycle 1 may be provided on the road, and the position of the bicycle 1 recognized by the monitoring device may be acquired.

The destination estimation unit 213 estimates the destination of the bicycle 1 . When a destination port is specified in the usage information, the destination estimation unit 213 can estimate the destination port as the destination. The position of the destination port on the map can be stored, for example, in the storage device 203 or the like. The destination estimation unit 213 may estimate a plurality of destinations. For example, if there is a user who set a destination port in the past but returned to a different place, the destination estimation unit 213 determines the destination port set in the usage information and the destination port used in the past as the destination port. can be estimated as Before starting to use the bicycle 1, the destination estimation unit 213
For example, the destination can be estimated when the usage information is acquired.

The destination estimation unit 213 can also update the estimated destination. For example, the destination estimation unit 213 can change the destination according to the current position of the bicycle 1 . The destination estimator 213 can include at least the current position in one of the destinations. again,
The destination estimating unit 213 identifies the travel vector of the bicycle 1 based on, for example, the travel trajectory of the bicycle 1 (which can be created by connecting position information acquired periodically from the bicycle 1), and determines a predetermined Time (For example, it may be a set value such as 1 minute, 5 minutes, or 10 minutes, or if the usage time is set in the usage information, it may be the remaining time until the usage time elapses.)
A later position can also be estimated as the destination.

The attribute acquisition unit 214 acquires user attributes. In this embodiment, the attribute acquisition unit 214 acquires the attributes of the user from the attribute information storage unit 231, but is not limited to this and can acquire the attributes of the user according to various methods. The attribute acquisition unit 214 may, for example, analyze responses to questionnaires from users to acquire psychographic attributes, or analyze the user's past usage history to determine at what timing the user Various behavioral attributes such as whether to use, in which area to use, and at what speed to ride may be acquired.

The demand quantity acquisition unit 215 acquires the demand quantity of the bicycle 1 . The number of demand can be, for example, the number of bicycles 1 currently in use. Further, the demand quantity obtaining unit 215 can predict the number of bicycles 1 that will be used in the future based on the history of use of the bicycles 1 in the past as the demand quantity. The demand quantity acquisition unit 215 may, for example, acquire the demand quantity for each area that is used (the area that includes the current position of the bicycle 1), or obtain the demand quantity for each destination or area that includes the destination. may be obtained.

The usability determination unit 216 determines whether the bicycle 1 can be used. The usability determining unit 216
Whether or not it can be used can be determined according to the destination. For example, the use approval/disapproval determination unit 216 can prohibit use when the destination is not within a predetermined range.

The availability determination unit 216 can determine availability using the area information stored in the area information storage unit 233 . For example, the availability decision unit 216 determines whether the destination estimation unit 2
The position of the destination estimated by 13 is included in the area specified by the area specifying information, and
When the area information that satisfies the conditions is registered in the area information storage unit 233, it is possible to determine whether or not the use is permitted according to the permission information. If the above area information is not registered in the area information storage unit 233, whether or not to permit use can be set as a default value in advance. If there are a plurality of destinations, the usability determining unit 216 determines whether or not the use of each destination is permitted as described above. 1 can be finally permitted. As described above, the current position of the bicycle 1 is also determined as the destination, so it is also possible to determine the travelable area.

In addition, when the destination estimation unit 213 updates the destination according to the position of the bicycle 1, the usage availability determination unit 216 can determine usage availability according to the updated destination. The usability determination unit 216 determines at least the usability based on the usage information at the start of use,
After the start of use, it is possible to determine whether or not the use can be made based on at least the aircraft information.

In addition, the usability determination unit 216 can determine the usability according to the demand quantity acquired by the demand quantity acquisition unit 215 . The availability determination unit 216 determines, for example, an area with a large number of demands (
When the use starts from a departure port in an area where the demand exceeds a predetermined threshold, use can be prohibited unless the departure port or another port in the area is the destination port.

In addition, if the usage time (scheduled time when the user intends to use the bicycle 1) is set in the usage information, the usage permission determination unit 216 can determine usage permission or denial according to the usage time. . For example, the usability determination unit 216 can disallow use for a time longer than a predetermined maximum time. In addition, the usability determination unit 216 can determine whether or not to permit use according to the usage time and area. For example, when the usage time is longer than a predetermined threshold value, the availability determination unit 216 can determine availability according to the destination so that the destination is not further than a predetermined distance.

In addition, the usability determination unit 216 can determine whether or not to permit use according to the attribute of the user. For example, if the destination is farther than a predetermined distance, the usage availability determining unit 216 determines that users of a predetermined age or older are not allowed to use the device, or if the usage time is longer than the predetermined time. In some cases, it can be disabled. The usability determining unit 216, for example,
For a user whose evaluation is lower than a predetermined value, it is possible to disallow use to a destination at a predetermined distance or longer, or disallow use for a predetermined time or longer. Availability determination unit 216
For example, a user whose evaluation is equal to or greater than a predetermined value can be permitted to travel to a destination within a predetermined distance or in a predetermined time or longer. In addition, the usage approval/disapproval determination unit 216 can prohibit users under a predetermined age from traveling in the specific area.

The control instruction transmission unit 217 transmits an instruction regarding control of the bicycle 1 (hereinafter referred to as a control instruction). For example, before the use of the bicycle 1 is started, the control instruction transmission unit 217 transmits a control instruction for unlocking the bicycle 1 only when the use permission determination unit 216 permits use. A bicycle 1 can be made available. Further, the control instruction transmission unit 217 may generate a dynamic password for unlocking the bicycle 1 and transmit it to the user terminal 10 without directly communicating with the bicycle 1, for example. can.

The alert transmission unit 218 transmits an alert to the user terminal 10. FIG. Note that the alert transmission unit 218 may transmit an alert to the bicycle 1 when the bicycle 1 is provided with an alert notification device (for example, an output device such as a display or a speaker). In the present embodiment, when the availability decision unit 216 decides to prohibit travel,
A message to that effect can be sent as an alert.

<Action>
FIG. 7 is a diagram for explaining the operation of the operation support system of this embodiment.

When starting to use the bicycle 1, the user terminal 10 accepts designation of the destination port and usage time (S501). The user terminal 10 transmits usage information in which the target port and usage time are set to the management server 20, and the management server 20 determines whether or not to use the device according to the target port and usage time set in the usage information, If the use is not permitted, an alert is sent to the user terminal 10 (S502).
In addition, the user terminal 10 detects the position of the bicycle 1 (the position of the user terminal 10 in this embodiment).
to the management server 30, and the management server 30 acquires the position of the bicycle 1 (S503),
The destination can be estimated according to the acquired position, the availability of use is determined according to the estimated destination, and an alert can be sent to the user terminal 10 if the use is not permitted (S504).
).

As described above, according to the operation support system of the present embodiment, it is possible to send out an alert according to the destination (including the current location) set by the user. Thus, for example, if there is a high demand for bicycles 1 in one area, it is prohibited to take bicycles 1 to other areas, and the departure port, other ports 2 in the area containing the departure port, or It is possible to decide whether or not to use port 2 in another area to return as a destination. Also, when traveling in a prohibited area (which can be set according to the user) (bicycle 1
If the current position of is within a no-drive area), an alert can also be issued.

Although the present embodiment has been described above, the above-described embodiment is intended to facilitate understanding of the present invention, and is not intended to limit and interpret the present invention. The present invention can be modified and improved without departing from its spirit, and the present invention also includes equivalents thereof.

For example, in the present embodiment, availability is determined according to the destination, usage time, user attribute, demand, etc., but the usage fee may be determined. For example, the management server 2 can set a high usage fee instead of disabling usage according to at least one of the destination, usage time, user attributes, and demand. Also, management server 2
0, for example, in order to give incentives to users to return to areas with high demand,
It is also possible to set usage charges according to the number of demands and the target port (or the area containing the target port) so that the higher the demand, the lower the usage charge.

Further, for example, the usage fee may be determined according to the travel route of the bicycle 1 .
In this case, the management server 20 can accumulate the history of the location information of the bicycle 1 and obtain the travel route of the bicycle 1 . Also, the management server 20 can, for example, discount the usage fee when passing through a specific road. This can be used, for example, as an incentive for visitors to shopping malls, commercial facilities, and events. Here, according to the current position of the bicycle 1, the management server 20, if there is an area (a road, a commercial facility, an event venue, etc.) subject to a discount on usage fees nearby, sends a message recommending the area. It is also possible to transmit to the user terminal 10 .

Also, in this embodiment, an alert is sent to the user terminal 10, but the function of the bicycle 1 is lowered (for example, the maximum speed or assist ratio is lowered), and finally the function of the bicycle 1 is activated. You may make it control so that it may not be carried out.

In addition, in the present embodiment, when the destination (including the current position) is included in the travel-prohibited area, use is prohibited (control instructions are not transmitted) or an alert to that effect is issued.
Not limited to this, for example, for vehicles such as electric scooters, the maximum speed is lowered, and for vehicles such as electrically assisted bicycles, the assist ratio (ratio of power to supplement human power using a prime mover to human power) is lowered. You can also control like this:

In addition, in this embodiment, the destination is estimated, and depending on the estimated destination (depending on whether the destination is included in the travel prohibited area), it is determined whether or not the vehicle can be used, or an alert is sent. However, it is also possible to transmit an alert according to the current position of the bicycle 1, or limit the functions of the vehicle (lowering the maximum speed, lowering the assist ratio, etc.).

2 port 10 user terminal 20 management server 30 communication network 111 usage information transmission unit 112 location information transmission unit 113 alert notification unit 211 usage information acquisition unit 212 location information acquisition unit 213 destination estimation unit 214 attribute acquisition unit 215 demand number acquisition unit 216 Usability determination unit 217 Control instruction transmission unit 218 Alert transmission unit 231 Attribute information storage unit 232 Usage information storage unit 233 Area information storage unit 234 Aircraft information storage unit

Claims (2)

A system for supporting the operation of electric scooter sharing services,
a use request input unit that receives a use request including designation of a target port from a user who intends to use the electric scooter;
a use permission determination unit that permits use of the electric scooter when there is a vacant parking space at the destination port and the destination port is within a predetermined distance ;
a transmitting unit that transmits a control command or an unlocking password for unlocking the electric scooter whose use is permitted;
An operation support system comprising: A system for supporting the operation of shared services for electric motorcycles,
a use request input unit that receives a use request including designation of a target port from a user who intends to use the electric motorcycle;
a use permission determination unit that permits use of the electric motorcycle when there is an available parking space at the destination port and the destination port is within a predetermined distance ;
a transmitting unit that transmits a control command or an unlocking password for unlocking the electric two-wheeled vehicle for which use is permitted;
An operation support system comprising:

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