JP2021179965A - Operation support system - Google Patents

Abstract

To allow for grasping the usage situation of vehicles.SOLUTION: A system for supporting operation of vehicle sharing services is provided, comprising a destination estimation unit for estimating a vehicle destination, and an availability determination unit configured to determine availability of a vehicle according to a destination.SELECTED DRAWING: Figure 1

Description

The present invention relates to an operation support system.

A technique for controlling vehicle travel enablement from a server by vehicle sharing is known (see Patent Document 1).

Japanese Unexamined Patent Publication No. 2017-16951

However, in the system described in Patent Document 1, it is not possible to grasp the situation of where the vehicle is used.

The present invention has been made in view of such a background, and an object of the present invention is to provide a technique capable of grasping the usage status of a vehicle.

The main invention of the present invention for solving the above-mentioned problems is a system for supporting the operation related to the shared service of the vehicle, the destination estimation unit for estimating the destination of the vehicle, and the above according to the destination. It is characterized by including a availability determination unit for determining the availability of a vehicle.

Other problems disclosed in the present application and solutions thereof will be clarified by the columns and drawings of the embodiments of the invention.

According to the present invention, it is possible to grasp the usage status of the vehicle.

It is a figure explaining the sharing service of the bicycle 1 which concerns on this embodiment. It is a figure which shows the whole configuration example of the operation support system of this embodiment. It is a figure which shows the hardware configuration example of a user terminal 10. It is a figure which shows the software configuration example of a user terminal 10. It is a figure which shows the hardware configuration example of management server 20. It is a figure which shows the software configuration example of management server 20. It is a figure explaining the operation of the operation support system of this embodiment.

<Outline of the invention>
The contents of the embodiments of the present invention will be described in a list. The present invention includes, for example, the following configuration.
[Item 1]
It is a system that supports the operation of vehicle sharing services.
The destination estimation unit that estimates the destination of the vehicle,
The availability determination unit that determines the availability of the vehicle according to the destination,
An operation support system characterized by being equipped with.
[Item 2]
The vehicle operation support system described in item 1
Further provided with a position acquisition unit for acquiring the position of the vehicle,
The destination estimation unit estimates the destination according to the position.
An operation support system featuring.
[Item 3]
The vehicle operation support system according to item 1 or 2.
Further equipped with a demand number acquisition unit for acquiring the demand number for the vehicle,
The availability determination unit further determines the availability according to the number of demands.
An operation support system featuring.
[Item 4]
The vehicle operation support system according to any one of items 1 to 3.
Further equipped with a scheduled usage time acquisition unit for acquiring the scheduled usage time of the vehicle,
The availability determination unit further determines the availability according to the scheduled usage time.
An operation support system featuring.
[Item 5]
The vehicle operation support system according to any one of items 1 to 4.
Further equipped with an attribute acquisition unit for acquiring the attributes of the user of the vehicle,
The availability determination unit further determines the availability according to the attribute.
An operation support system featuring.

<System overview>
Hereinafter, the operation support system for the vehicle sharing service according to the embodiment of the present invention will be described. In this embodiment, a shared service (including a rental service) for a bicycle with an electric motor is included.
), But it can be applied to any vehicle sharing service. FIG. 1 is a diagram illustrating a shared service of the bicycle 1 according to the present embodiment. The bicycle 1 is parked at ports 2 provided in various places. In the present embodiment, the port 2 means a place where the bicycle 1 can be parked. Up to a predetermined number of bicycles 1 can be parked in the port 2. That is, each port 2 has a used space 21 and an empty space 22.
At least one of and can exist. Users of the bicycle sharing service can use Departure Port 2 (
When moving from S) to the target port 2 (D) by the bicycle 1, the target port 2 (D) is designated prior to the use of the bicycle 1. If the vacant port 22 exists in the target port 2 (D), the use of the bicycle 1 is permitted, and the bicycle 1 is automatically unlocked and made available to the user. If the target port 2 (D) has not been determined, the usage time can be specified for use.

FIG. 2 is a diagram showing an overall configuration example of the operation support system of the present embodiment. The operation support system of this embodiment includes a management server 20. The management server 20 is connected to the user terminal 10 so as to be able to communicate with each other via the communication network 30. Communication network 3
0 is, for example, the Internet, a public telephone line network, a mobile phone line network, a wireless communication path,
It is constructed by Ethernet (registered trademark) and so on.

<User terminal 10>
The user terminal 10 is a mobile terminal used by the user, and is, for example, a smartphone, a tablet computer, a personal computer, or the like. FIG. 3 is a diagram showing a hardware configuration example of the user terminal 10. The configuration shown in the figure is an example, and may have other configurations. The user terminal 10 includes a CPU 101, a memory 102, a storage device 103, and the like.
Communication interface 104, touch panel display 105, output device 106, GPS
107 is provided. The storage device 103 stores various data and programs, such as a hard disk drive, a solid state drive, and a flash memory. The communication interface 104 is an interface for connecting to the communication network 30.
For example, an adapter for connecting to Ethernet (registered trademark), a modem for connecting to a public telephone network, a wireless communication device for wireless communication, and USB (Univer) for serial communication.
sal Serial Bus) connector, RS232C connector, etc. The touch panel display 105 can input and output data. The output device 106 is a device for outputting information, such as a speaker or a vibrator. The GPS 107 can measure the position of the user terminal 10.

FIG. 4 is a diagram showing an example of software configuration of the user terminal 10. The user terminal 10 includes a usage information transmission unit 111, a position information transmission unit 112, and an alert notification unit 113. The usage information transmission unit 111, the position information transmission unit 112, and the alert notification unit 113 store, for example, a program in which the CPU 101 included in the user terminal 10 is stored in the storage device 103.
It can be realized by reading and executing in 2.

The usage information transmission unit 111 transmits information regarding the use of the bicycle 1 (hereinafter referred to as usage information). For example, the target port 2 or the usage time can be set in the usage information.
The usage information transmitting unit 111 accepts the designation of the target port 2 or the input of the usage time from the user at the start of using the bicycle 1, and transmits the received usage information set to the target port 2 or the usage time to the management server 3. can do. If the target port 2 is specified, the usage time may be specified.

The position information transmission unit 112 transmits the position of the bicycle 1. In the present embodiment, the position information transmission unit 112 shall transmit, for example, the position acquired from the GPS 107 (the position of the user terminal 10) to the management server 20 as the position of the bicycle 1. In addition, the position information transmission unit 112 is provided with the GPS 107 on the bicycle 1, for example, Bluetooth (registered trademark).
The position information may be acquired from the bicycle 1 by communication such as, and the acquired position information may be transmitted to the management server 20. Further, the bicycle 1 may be provided with a communication function so that the bicycle 1 is provided with the position information transmitting unit 112.

The alert notification unit 113 notifies the alert. In this embodiment, the alert notification unit 11
3 receives an alert from the management server 20, displays a message on the touch panel display 105, outputs a sound indicating that the alert has arrived from an output device 106 such as a speaker, and / or outputs a vibration or the like. The device 106 can be activated.

<Management server 20>
The management server 20 may be a general-purpose computer such as a workstation or a personal computer, or may be logically realized by cloud computing. The management server 20 can determine whether or not the bicycle 1 can be used by the user and manage the usage status. FIG. 5 is a diagram showing a hardware configuration example of the management server 20. The configuration shown in the figure is an example, and may have other configurations. The management server 20 includes a CPU 01, a memory 202, a storage device 203, and a communication interface 204.
It includes an input device 205 and an output device 206. The storage device 203 stores various data and programs, such as a hard disk drive, a solid state drive, and a flash memory. The communication interface 204 is an interface for connecting to the communication network 30, for example, an adapter for connecting to Ethernet (registered trademark).
A modem for connecting to a public telephone network, a wireless communication device for wireless communication, a USB (Universal Serial Bus) connector for serial communication, an RS232C connector, and the like. The input device 205 is, for example, a keyboard, a mouse, a touch panel, a button, a microphone, or the like for inputting data. The output device 206 is, for example, a display, a printer, a speaker, or the like that outputs data.

FIG. 6 is a diagram showing a software configuration example of the management server 20. The management server 20 includes a usage information acquisition unit 211, a location information acquisition unit 212, a destination estimation unit 213, and an attribute acquisition unit 214.
Demand number acquisition unit 215, availability determination unit 216, control instruction transmission unit 217, alert transmission unit 2
18. It includes an attribute information storage unit 231, a usage information storage unit 232, an area information storage unit 233, and an aircraft information storage unit 234.

The functional units 211 to 218 are realized by the CPU 201 reading the program stored in the storage device 203 into the memory 202 and executing the programs, and the storage units 231 to 234 are the memory 202 and the storage device 203. Can be realized as part of the storage area provided by.

The attribute information storage unit 231 stores information related to the user's attributes (hereinafter referred to as attribute information). The attribute information can include a user ID that identifies the user, the age of the user, the evaluation of the user, and the like. The user evaluation can be set, for example, by the owner of port 2 or the operator of the system according to the frequency of use of the user, the state of the aircraft after the use of the user, and the like. In addition to these, the attribute information can include various types of information indicating the attributes of the user.

The usage information storage unit 232 stores usage information. The usage information includes the user I indicating the user.
As described above, for example, the target port 2 or the usage time can be set in association with D and the aircraft ID indicating the bicycle used by the user.

The area information storage unit 233 stores information (hereinafter referred to as area information) used for determining the availability of the bicycle 1 according to the traveling area. The area information includes area identification information for specifying a traveling area, conditions, availability information, and an alert flag indicating whether or not to perform an alert. The area identification information may be specified as an area on the map by, for example, latitude and longitude, or as information for specifying a node or an edge when the map is represented by a graph with an intersection as a node and a road as an edge. May be good. In the present embodiment, the conditions can be set for the attributes of the user (for example, age and evaluation). For example, it can be set on the condition that it is a predetermined age or older (for example, an elderly person 60 years or older). A plurality of conditions may be set or may be unconditional. The availability information is information indicating whether or not the bicycle 1 is allowed to be used by a user who meets the conditions in the area, and in the present embodiment, it is true (available) or false (unusable). It is assumed that the flag value of is set. If the alert flag is true, the user can be notified of the alert.

The aircraft information storage unit 234 stores information about the bicycle 1 (hereinafter referred to as aircraft information). The aircraft information includes the aircraft ID that identifies the bicycle 1, the date and time when the aircraft information was last updated (last update date and time), the position of the bicycle 1 and the charge amount of the bicycle 1 at the last update date and time, and the bicycle 1 is currently in use. A flag indicating whether or not the bicycle is present (in-use flag) and, if the bicycle 1 is parked, a port ID indicating the parked port 2 can be included. The aircraft information is not limited to these information, and various information related to the bicycle 1 can be included.
Aircraft information can be updated regularly. The aircraft information may be acquired from, for example, the bicycle 1 or the user terminal 10. In the present embodiment, for the sake of simplicity, it is assumed that only the position of the aircraft information is transmitted from the user terminal 10 as the position information.

The usage information acquisition unit 211 acquires usage information. In the present embodiment, the usage information transmitted from the user terminal 10 is received.

The position information acquisition unit 212 acquires the position information of the bicycle 1. In the present embodiment, the position information is received from the user terminal 10, but the position information may be received from the bicycle 1. Further, for example, a monitoring device for monitoring the bicycle 1 may be provided on the road to acquire the position of the bicycle 1 recognized by the monitoring device.

The destination estimation unit 213 estimates the destination of the bicycle 1. When the destination port is specified in the usage information, the destination estimation unit 213 can estimate the destination port as the destination. The position of the target port on the map can be stored in, for example, a storage device 203. The destination estimation unit 213 may estimate a plurality of destinations. For example, if there is a user whose return location is different while setting the destination port in the past, the destination estimation unit 213 uses the destination port set in the usage information and the destination port used in the past as the destination. Can be estimated as. The destination estimation unit 213 is in charge of the destination estimation unit 213 before the start of use of the bicycle 1.
For example, the destination can be estimated by taking the opportunity of acquiring the usage information.

The destination estimation unit 213 can also update the estimated destination. For example, the destination estimation unit 213 can change the destination according to the current position of the bicycle 1. The destination estimation unit 213 can include at least the current position as one of the destinations. again,
The destination estimation unit 213 identifies the travel vector of the bicycle 1 based on, for example, the travel locus of the bicycle 1 (which can be created by connecting the position information periodically acquired from the bicycle 1), and determines the travel vector of the bicycle 1. Time (for example, it may be a set value such as 1 minute, 5 minutes, 10 minutes, or if the usage time is set in the usage information, it may be the remaining time until the usage time elapses).
It is also possible to estimate the later position as the destination.

The attribute acquisition unit 214 acquires the user's attribute. In the present embodiment, the attribute acquisition unit 214 acquires the user's attribute from the attribute information storage unit 231, but the present invention is not limited to this, and the user's attribute can be acquired by various methods. For example, the attribute acquisition unit 214 may analyze the response of the questionnaire from the user to acquire the psychographic attribute, or analyze the past usage history of the user and at what timing the user may use it. You may acquire various behavior attributes such as whether to use, in what area, and at what speed to ride.

The demand number acquisition unit 215 acquires the demand number of the bicycle 1. The number of demands can be, for example, the number of bicycles 1 currently in use. Further, the demand number acquisition unit 215 can predict the number of bicycles 1 to be used in the future based on the past usage history of the bicycle 1 and use it as the demand number. The demand number acquisition unit 215 may acquire the demand number for each area used (the area including the current position of the bicycle 1), or the demand number for each destination or the area including the destination. May be obtained.

The availability determination unit 216 determines the availability of the bicycle 1. The availability determination unit 216
It is possible to decide whether or not to use it according to the destination. For example, the availability determination unit 216 can prevent the use from being permitted when the destination is not within a predetermined range.

The availability determination unit 216 can determine the availability by using the area information stored in the area information storage unit 233. The availability determination unit 216 is, for example, the destination estimation unit 2.
The location of the destination estimated by 13 is included in the area specified by the area identification information, and
When the area information satisfying the condition is registered in the area information storage unit 233, the availability can be determined according to the availability information. When the above area information is not registered in the area information storage unit 233, whether or not to allow the use can be set as a default value in advance. When there are a plurality of destinations, for example, the availability determination unit 216 determines the availability of each destination as described above, and when the use is permitted for all or some of the destinations, the bicycle The use of 1 can be finally permitted. As described above, since the current position of the bicycle 1 is also determined as the destination, it is also possible to determine the travelable area.

Further, when the destination estimation unit 213 updates the destination according to the position of the bicycle 1, the availability determination unit 216 can determine the availability according to the updated destination. At the start of use, the availability determination unit 216 determines availability based on at least usage information.
After the start of use, it is possible to decide whether or not to use it at least based on the aircraft information.

Further, the availability determination unit 216 can determine the availability according to the number of demands acquired by the demand number acquisition unit 215. The availability determination unit 216 is, for example, an area where the number of demands is high (for example,
When the use is started from the departure port of the area where the number of demand exceeds a predetermined threshold value, the use can be permitted only if the departure port or another port in the area is set as the target port.

Further, when the usage time (scheduled time when the user intends to use the bicycle 1) is set in the usage information, the availability determination unit 216 can determine the availability according to the usage time. .. For example, the availability determination unit 216 may disallow the use for a time longer than a predetermined maximum time. In addition, the availability determination unit 216 can determine availability according to the usage time and area. For example, when the usage time is longer than a predetermined threshold value, the availability determination unit 216 can determine the availability according to the destination so that the destination does not become farther than the predetermined distance.

Further, the availability determination unit 216 can determine the availability according to the attributes of the user. For example, the availability determination unit 216 determines that a user of a predetermined age or older cannot use the service when the destination is farther than the predetermined distance, or the usage time becomes longer than the predetermined time. In some cases, it can be disabled. The availability determination unit 216 is, for example,
For users whose evaluation is lower than the predetermined value, it is possible to disallow the use to the destination over the predetermined distance or the use for the predetermined time or longer. Availability determination unit 216
For example, a user whose evaluation is equal to or higher than a predetermined value can be permitted to use the user for a predetermined distance or a predetermined time or longer to a destination. In addition, the availability determination unit 216 can prohibit users under a predetermined age from traveling in a specific area.

The control instruction transmission unit 217 sends an instruction related to the control of the bicycle 1 (hereinafter, referred to as a control instruction). For example, before the start of use of the bicycle 1, the control instruction transmission unit 217 transmits a control command for releasing the lock to the bicycle 1 only when the availability determination unit 216 permits the use. Bicycle 1 can be made available. Further, the control instruction transmitting unit 217 may generate, for example, a dynamic password for unlocking and transmit it to the user terminal 10 without directly communicating with the bicycle 1, for example. can.

The alert transmission unit 218 transmits an alert to the user terminal 10. If the bicycle 1 is provided with an alert notification device (for example, an output device such as a display or a speaker), the alert transmission unit 218 may transmit the alert to the bicycle 1. In the present embodiment, when the availability determination unit 216 decides to prohibit traveling,
A message to that effect can be sent as an alert.

<Operation>
FIG. 7 is a diagram illustrating the operation of the operation support system of the present embodiment.

When the user terminal 10 starts using the bicycle 1, the user terminal 10 accepts the designation of the target port and the usage time (S501). The user terminal 10 transmits the usage information for which the target port and the usage time are set to the management server 20, and the management server 20 determines whether or not to use the service according to the target port and the usage time set in the usage information. If the use is not permitted, an alert is transmitted to the user terminal 10 (S502).
Further, the user terminal 10 is the position of the bicycle 1 (in this embodiment, the position of the user terminal 10).
Is transmitted to the management server 30, and the management server 30 acquires the position of the bicycle 1 (S503).
The destination can be estimated according to the acquired position, the availability according to the estimated destination is determined, and if the use is not permitted, an alert can be sent to the user terminal 10 (S504).
).

As described above, according to the operation support system of the present embodiment, it is possible to send an alert according to the destination (including the current location) set by the user. Therefore, for example, when the demand for the bicycle 1 is high in one area, it is prohibited to bring the bicycle 1 to another area, and the departure port, the other port 2 in the area including the departure port, or the demand is high. It is possible to decide whether or not to use the port 2 in another area so that the user can return to the destination. In addition, when driving in a prohibited area (which can be set according to the user) (bicycle 1).
If your current position is within the prohibited area), you can also issue an alert.

Although the present embodiment has been described above, the above embodiment is for facilitating the understanding of the present invention, and is not for limiting the interpretation of the present invention. The present invention can be modified and improved without departing from the spirit thereof, and the present invention also includes an equivalent thereof.

For example, in the present embodiment, the availability is determined according to the destination, the usage time, the attributes of the user, the demand, and the like, but the usage fee may be determined. For example, the management server 2 can set a high usage fee instead of disabling the use according to at least one of the destination, the usage time, the attribute of the user, and the number of demands. In addition, management server 2
0 is, for example, to give the user an incentive to return it to an area with a high demand.
Depending on the number of demands and the target port (or the area including the target port), the usage fee may be set so that the usage fee decreases as the number of demands increases.

Further, for example, the usage fee may be determined according to the traveling route of the bicycle 1.
In this case, the management server 20 can accumulate the history of the position information of the bicycle 1 and obtain the traveling route of the bicycle 1. Further, the management server 20 can discount the usage fee when passing through a specific road, for example. This can be used, for example, as an incentive for visitors to shopping streets, commercial facilities, and events. Here, if there is an area (road, commercial facility, event venue, etc.) for which the usage fee is discounted nearby according to the current position of the bicycle 1, the management server 20 sends a message to recommend the area. It is also possible to transmit to the user terminal 10.

Further, in the present embodiment, an alert is transmitted to the user terminal 10, but the function of the bicycle 1 is lowered (for example, the maximum speed and the assist ratio are lowered), and finally the function of the bicycle 1 is activated. It may be controlled so as not to.

Further, in the present embodiment, when the destination (including the current position) is included in the travel prohibited area, the use prohibition (do not send the control instruction) or an alert to that effect is given.
Not limited to this, for example, for vehicles such as electric scooters, the maximum speed is lowered, and for vehicles such as electrically power assisted bicycles, the assist ratio (the ratio of the power to supplement human power by using a prime mover to human power) is lowered. It can also be controlled as such.

Further, in the present embodiment, the destination is estimated, the availability is determined according to the estimated destination (depending on whether the destination is included in the prohibited area), or an alert is transmitted. However, an alert may be sent according to the current position of the bicycle 1, or the function of the vehicle may be restricted (decrease in maximum speed, decrease in assist ratio, etc.).

2 Port 10 User terminal 20 Management server 30 Communication network 111 Usage information transmission unit 112 Location information transmission unit 113 Alert notification unit 211 Usage information acquisition unit 212 Location information acquisition unit 213 Destination estimation unit 214 Attribute acquisition unit 215 Demand quantity acquisition unit 216 Usability determination unit 217 Control instruction transmission unit 218 Alert transmission unit 231 Attribute information storage unit 232 Usage information storage unit 233 Area information storage unit 234 Aircraft information storage unit

Claims (5)

It is a system that supports the operation of vehicle sharing services.
The destination estimation unit that estimates the destination of the vehicle,
The availability determination unit that determines the availability of the vehicle according to the destination,
An operation support system characterized by being equipped with. The vehicle operation support system according to claim 1.
Further provided with a position acquisition unit for acquiring the position of the vehicle,
The destination estimation unit estimates the destination according to the position.
An operation support system featuring. The vehicle operation support system according to claim 1 or 2.
Further equipped with a demand number acquisition unit for acquiring the demand number for the vehicle,
The availability determination unit further determines the availability according to the number of demands.
An operation support system featuring. The vehicle operation support system according to any one of claims 1 to 3.
Further equipped with a scheduled usage time acquisition unit for acquiring the scheduled usage time of the vehicle,
The availability determination unit further determines the availability according to the scheduled usage time.
An operation support system featuring. The vehicle operation support system according to any one of claims 1 to 4.
Further equipped with an attribute acquisition unit for acquiring the attributes of the user of the vehicle,
The availability determination unit further determines the availability according to the attribute.
An operation support system featuring.

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