JP7082782B2 - Product sales data processing equipment and programs - Google Patents

Description

The present invention relates to a product sales data processing device and a program.

In mass retailers, convenience stores, supermarkets, etc., the number of clerk is generally smaller in the time zone when there are few customers (early morning, late night, etc.) than in the time zone when there are many customers, from the viewpoint of improving work efficiency. Therefore, when a clerk is performing a predetermined task (for example, taking out a product, raising a waste product, etc.) during a time when there are few customers, the response to the customer tends to be delayed, for example, the customer is placed in front of the register. It may make you wait. On the other hand, full-self POS registers, which are accounted for by customers themselves (product registration and settlement), are gradually becoming widespread so that the intervention of a clerk is not required. Further, a ticket issuing machine for issuing a ticket or a ticket exchange ticket has also been proposed (see, for example, Patent Document 1).

Japanese Unexamined Patent Publication No. 2015-049682

However, for example, even if a full-self POS register is introduced to improve work efficiency, products that require the intervention of a clerk (for example, products that require age verification such as alcoholic beverages and cigarettes, oden, Frankfurt, etc.) When a customer purchases an unwrapped product, a product that is not displayed on a general display shelf such as a gift, etc.), the problem is that the customer will end up waiting in front of the register until the clerk comes to the register. There is.

The present invention has been made in view of such circumstances, and an object of the present invention is to provide a technique for shortening a waiting time of a customer.

In order to solve the above-mentioned problems, the product sales data processing device according to one aspect of the present invention is a product sales data processing device used for selling products, and accepts a customer's operation for specifying a product to be purchased. An operation means, a registration means for registering a product specified by a customer's operation received by the operation means, a settlement means for settling the product registered by the registration means, and a medium issuance control means for controlling the issuance of a medium. The registration means can register any product that can be purchased without going through a clerk and a product that cannot be purchased without going through a clerk, and the settlement means must go through a clerk. Both products that cannot be purchased and products that cannot be purchased without the help of a clerk can be settled, and the medium issuance control means is based on the fact that the products that cannot be purchased without the help of a clerk have been settled. Therefore, it controls the issuance of vouchers for products that cannot be purchased without the intervention of the clerk.

According to the above, the issuance of the voucher shortens the waiting time of the customer.

The product sales data processing device is provided with a notification means for notifying a clerk, and the notification means requires customer response based on the fact that a product that cannot be purchased without the intervention of a clerk is identified by the customer's operation. May be notified to the clerk.

According to the above, the waiting time of the customer is shortened by notifying the clerk.

In the product sales data processing device, the notification means may notify the clerk that the voucher has been issued based on the issuance of the voucher.

According to the above, the waiting time of the customer is shortened by the notification at the time of issuing the voucher.

In the product sales data processing device, the notification means may be able to notify the clerk that the voucher has been issued a plurality of times at preset time intervals after the voucher is issued.

According to the above, the waiting time of the customer is shortened by a plurality of notifications after the voucher is issued.

The product sales data processing device includes a customer-side display unit directed toward the customer side and a store clerk-side display unit directed toward the store clerk, and the notification means is such that a product that cannot be purchased without the intervention of the store clerk is a customer. At least the product name of the product that cannot be purchased without the intervention of the clerk may be displayed on the clerk side display unit based on the identification by the operation of.

According to the above, the waiting time of the customer is shortened by the display on the display unit on the clerk side.

In order to solve the above-mentioned problems, the program according to one aspect of the present invention is an operating means for accepting a customer's operation for identifying a product to be purchased by using a computer of a product sales data processing device used for selling the product. A registration means for registering a product specified by a customer's operation received by an operation means, a settlement means for settling a product registered by the registration means, a medium issuance control means for controlling the issuance of a medium, and a notification means for notifying a clerk. The registration means can register both products that can be purchased without going through a clerk and products that cannot be purchased without going through a clerk. , Products that cannot be purchased without the help of a clerk, and products that cannot be purchased without the help of a clerk can be settled. Based on the fact that it is specified by the operation, it is possible to notify the clerk that the customer needs to be dealt with, and the medium issuance control means is based on the fact that the product that cannot be purchased without the intervention of the clerk has been settled. This program is characterized by controlling the issuance of vouchers for products that cannot be purchased without the intervention of a clerk.

According to the above, the waiting time of the customer is shortened by notifying the clerk and issuing the voucher.

As described above, the waiting time for customers is shortened.

It is a network configuration diagram of a POS system. It is a figure which shows the installation example of a POS terminal. It is a figure which shows the appearance example of a POS terminal. It is a figure which shows the configuration example of a POS terminal. It is a figure explaining the outline of the operation mode of a POS terminal. It is a figure explaining the outline of the operation mode of a POS terminal. It is a figure explaining the outline of the operation mode of a POS terminal. It is a figure explaining the outline of the operation mode of a POS terminal. It is a figure explaining an example of transition of an operation mode. It is a figure explaining an example of transition of an operation mode. This is a display example in the customer side display unit. It is a flowchart which shows an example of the operation at the time of registration of a specific product. This is an example of registration information. This is an example of specific product delivery management information. This is a display example in the display unit on the clerk side. This is an example of a voucher. This is a display example in the clerk side display unit of another POS terminal. It is a flowchart which shows an example of the operation after issuance of a voucher. It is a flowchart which shows the other example of the operation at the time of registration of a specific product. It is a flowchart which shows an example of the operation at the time of product registration. This is an example of registration information. This is a display example on the clerk side and the customer side. This is another display example on the clerk side and the customer side. This is another display example on the clerk side and the customer side. It is a part of the flowchart in the modified example. This is a display example on the clerk side and the customer side. This is an example of a receipt. It is a display example in the clerk side display part of the central POS terminal. It is a display example in the clerk side display part of the POS terminal on the left side.

FIG. 1 is a network configuration diagram of a POS (Point Of Sales) system according to an embodiment of the present invention. The POS system 1 shown in FIG. 1 includes three POS terminals 20-1, POS terminals 20-2, POS terminals 20-3, and a store controller (store computer, management device) 10, each via LAN 11. It is connected so that it can communicate. Hereinafter, when the POS terminals 20-1, 20-2, and 20-3 are not particularly distinguished, they are collectively referred to as the POS terminal 20.

The POS system 1 can be introduced in various stores, but in the following description, a case where the POS system 1 is introduced in a convenience store will be described as an example.

FIG. 2 is a diagram showing an installation example of a POS terminal. FIG. 2A is a perspective view of the POS terminal 20 and the like as viewed from the customer side. FIG. 2B is a perspective view of the POS terminal 20 and the like as viewed from the store clerk side. As shown in FIG. 2A, a counter is placed on the right side of the POS terminal 20 when viewed from the customer side.

FIG. 3 is a diagram showing an example of the appearance of a POS terminal. FIG. 3A is a perspective view of the POS terminal 20 as viewed from the customer side. FIG. 3B is a perspective view of the POS terminal 20 as viewed from the store clerk side. FIG. 4 is a diagram showing a configuration example of the POS terminal 20. In FIGS. 3 and 4, the same parts are designated by the same reference numerals.

Hereinafter, a configuration example of the POS terminal 20 shown in FIG. 4 will be described with reference to FIG. The POS terminal 20 includes a CPU 201, a ROM 202, a RAM 203, a hard disk 204, a customer side display unit 205, a customer side scanner unit 206, a customer side printing unit 207, a card payment unit 208, a change machine 209, and the like. It includes a store clerk side display unit 210, a key operation unit 211, a store clerk side scanner unit 212, a store clerk side printing unit 213, a voice output unit 214, and a communication unit 215. These can communicate with each other via the bus.

The CPU 201 is a central processing unit, and controls the operation of the POS terminal 20 by reading and executing a program stored in the ROM 202.
The ROM 202 is a read-only memory, and stores various information used by the CPU 201 including a program.

The RAM 203 is a read / write memory and stores various information. For example, the RAM 203 contains information acquired from the outside (for example, a product master acquired from the store controller 10) and information generated in the process (for example, registration information generated in the registration process, settlement information generated in the settlement process, etc.). Remember. In the following description, either one or both of the registration information and the settlement information may be referred to as transaction information.

The hard disk 204 stores various information. The hard disk 204 may store, for example, a program executed by the CPU 201 instead of the ROM 202. Further, instead of the RAM 203, information acquired from the outside or information generated in the process may be stored.

The customer side display unit 205 is a touch display for the customer, displays various information to the customer, and receives various inputs from the customer.
The customer-side scanner unit 206 is a customer-use scanner unit, and for example, optically reads a barcode (product code, etc.) attached to a product.

The customer-side scanner unit 206 is used when the customer registers the product, but the customer may register the product by another method. For example, when an order button or the like for a product is displayed on the customer side display unit 205, the customer can operate (press) the order button to register the product.

The customer-side printing unit 207 is a printing unit that discharges the medium to the customer side, and prints and issues various media such as receipts.

The card payment unit 208 is a payment mechanism using various cards (credit card, transportation card, etc.). The card settlement unit 208 of the present embodiment includes a card recognition unit (reading unit), a display unit, and an operation unit, but at least it may be provided with a card recognition unit.

The change machine 209 (cash settlement unit) is a cash settlement mechanism, has a bill and coin slot, and a bill and coin discharge slot. The difference amount of change is calculated, and the change is discharged from the discharge port.

The store clerk side display unit 210 is a touch display for the store clerk, displays various information to the store clerk, and accepts various inputs from the store clerk.
The key operation unit 211 is composed of various keys (buttons) and receives various inputs from a clerk.
The clerk side scanner unit 212 is a scanner unit for clerk, and for example, optically reads a bar code (product code or the like) attached to a product, a clerk code attached to a clerk's name tag, or the like.

The scanner unit 212 on the clerk side is used when the clerk registers the product, but the clerk may register the product by another method. For example, when a key corresponding to a product (for example, a key corresponding to a sports newspaper) is arranged in the key operation unit 211, the clerk may operate (press) the key to register the product. can. Further, when the preset key corresponding to the product is displayed on the display unit 210 on the clerk side, the clerk can operate the preset key to register the product.

The clerk side printing unit 213 is a printing unit that discharges the medium to the clerk side, and prints and issues various media such as receipts.

The audio output unit 214 outputs audio. For example, the voice output unit 214 outputs voice guidance and the like.
The communication unit 215 transmits / receives information to / from another device (another POS terminal 20, a store controller 10).

(Overview of each operation mode)
Subsequently, the operation mode of the POS terminal 20 will be described. The POS terminal 20 has a plurality of operation modes. Specifically, the POS terminal 20 has four types of operation modes (normal mode, full self mode, double scan mode, and semi-self mode). In addition, the operation mode described below is an operation mode during normal business (operation mode related to product registration processing and accounting processing), and an aggregation mode for totaling and inquiring sales, sales, etc., a clerk, a maintenance staff, etc. It does not include the maintenance mode for setting work and maintenance work, and the training mode for newcomers to train.

5 to 8 are diagrams illustrating the outline of the operation mode of the POS terminal. FIG. 5 is a diagram illustrating an outline of a normal mode. FIG. 5A is a schematic diagram showing the flow of processing (product registration processing, accounting processing) in the normal mode and the operation of people (clerks, customers), and FIG. 5B is a schematic diagram of the POS terminal 20 in the normal mode. It is a flowchart which showed the basic flow of operation. FIG. 6 is a diagram illustrating an outline of the full self mode. FIG. 6A is a schematic diagram showing the flow of processing (product registration processing, accounting processing) in the full self mode and the operation of a person (customer), and FIG. 6B is a schematic diagram of the POS terminal 20 in the full self mode. It is a flowchart which showed the basic flow of operation. FIG. 7 is a diagram illustrating an outline of the double scan mode. FIG. 7A is a schematic diagram showing the flow of processing (product registration processing, accounting processing) in the double scan mode and the operation of a person (customer), and FIG. 7B is a schematic diagram of the POS terminal 20 in the double scan mode. It is a flowchart which showed the basic flow of operation. FIG. 8 is a diagram illustrating an outline of the semi-self mode. 8 (A) is a schematic diagram showing the flow of processing (product registration processing, accounting processing) in the semi-self mode and the operation of a person (customer), and FIGS. 8 (B) and 8 (C) are in the semi-self mode. It is a flowchart which showed the basic flow of operation of a POS terminal 20.

In the following description, as a different aspect from the above-mentioned classification of the four operation modes, the mode in which the POS terminal 20 executes the product registration process is referred to as a registration mode, and the mode in which the settlement process is executed is referred to as an accounting mode. There is.

(Normal mode)
As shown in FIG. 5A, the normal mode is an operation mode in which the clerk side executes the registration process and the customer side executes the settlement process. That is, as shown in FIG. 5B, in the normal mode, the clerk side is in the registration mode and the customer side is in the accounting mode. That is, the POS terminal 20 operates as a registration accounting mode when viewed throughout the registration process to the settlement process.

In the normal mode, the clerk registers the purchased product of the customer on the clerk side (the clerk side scanner unit 212, the clerk side display unit 210, the key operation unit 211). That is, the POS terminal 20 executes the registration process of the purchased product by the operation of the clerk (operation of the clerk side scanner unit 212, the clerk side display unit 210, the key operation unit 211, etc.) (upper part of FIG. 5A). ..

When the registration process by the clerk is completed, the customer confirms the total amount of the purchased products on the clerk side display unit 210, inserts money into the change machine 209, or operates the card settlement unit 208 to settle the payment (FIG. 5). Lower part of (A)). That is, the POS terminal 20 executes the settlement process by the operation of the customer (inserting money into the change machine 209, operating the card settlement unit 208) (lower part of FIG. 5A).

That is, in the normal mode, as shown in FIG. 5B, the product is initially scanned by the store clerk side scanner unit 212 (step S10: YES) and the product is registered (step S11). After pressing the subtotal key (for example, the subtotal key displayed on the clerk side display unit 210 or the subtotal key arranged on the key operation unit 211) (step S30: YES), on the customer side, for example, the change machine 209. The settlement is performed by (step S50), and the processing is completed.

The customer may wait until the registration process by the clerk is completed (until the total amount is fixed), but may insert money into the change machine 209 before the registration process is completed. That is, the POS terminal 20 can accept payment during the registration process (upper part of FIG. 5A).

In addition, the clerk may wait until the payment by the customer is completed (until the customer picks up the change or receipt), or may register the next customer's purchased product. That is, the POS terminal 20 can register the purchased product of the next customer during the settlement process (lower part of FIG. 5A). In addition, the clerk may be absent during the payment by the customer (lower part of FIG. 5A). That is, the reception of the customer may be completed during the settlement of the customer.

In addition, the POS terminal 20 controls the payout of change / fishing bills by the change machine 209 in order to prevent forgetting to pick up the change when there is change, and a sensor or the like that the customer has removed the change / fishing bill. After recognizing in, the issuance of the receipt by the customer-side printing unit 207 is controlled. The same applies to other operation modes. As mentioned above, in the normal mode (similar to the double scan mode), there may or may not be a clerk in front of the customer who receives the change, but if there is a clerk, the above-mentioned control is not always performed. (That is, the change / fishing bill may be paid out and the receipt may be issued at the same time, or the receipt may be issued first). Further, the timing of paying out change / fishing bills and issuing receipts may be controlled according to the current operation mode and the presence / absence of a clerk (for example, the presence / absence of a clerk is recognized by a sensor).

(Full self mode)
As shown in FIG. 6A, the full self mode is an operation mode in which the customer side executes the registration process and the customer side executes the settlement process. That is, as shown in FIG. 6B, in the case of the full self mode, the customer side is in both the registration mode and the accounting mode. That is, the POS terminal 20 operates as a registration accounting mode when viewed throughout the registration process to the settlement process.

In the full self mode, the customer registers the purchased product on the customer side (customer side scanner unit 206, customer side display unit 205). That is, the POS terminal 20 executes the registration process of the purchased product by the customer's operation (scanning by the customer-side scanner unit 206, touching the customer-side display unit 205) (upper part of FIG. 6A).

When the registration process is completed, the customer confirms the total amount of the purchased products on the customer side display unit 205, inserts money into the change machine 209, or operates the card settlement unit 208 to settle the payment (FIG. 6 (A). ) Lower). That is, the POS terminal 20 executes the settlement process by the operation of the customer (inserting money into the change machine 209, operating the card settlement unit 208) (lower part of FIG. 6A).

That is, in the full self mode, as shown in FIG. 6B, the product is scanned or the like by, for example, the customer side scanner unit 206 (step S20: YES), and the product is registered (step S21). After pressing the registration completion key (for example, the registration completion key displayed on the customer side display unit 205) (step S40: YES), payment is performed on the customer side by, for example, the change machine 209 (step S50), and processing is performed. Is completed.

In the full self mode, as described above, the customer side executes both the registration process and the settlement process, but the clerk side does not mean that nothing can be done. That is, even when the POS terminal 20 is operating in the full self mode, the clerk code can be scanned by the clerk side scanner unit 212. Further, the POS terminal 20 can display various information (for example, a list described with reference to FIG. 15) on the clerk side display unit 210 even when the POS terminal 20 is operating in the full self mode.

(Double scan mode)
As shown in FIG. 7A, the double scan mode is an operation mode in which the registration process is executed on both the clerk side and the customer side, and the settlement process is executed on the customer side. That is, as shown in FIG. 7B, in the double scan mode, both the clerk side and the customer side are in the registration mode, and the customer side is in the accounting mode. That is, the POS terminal 20 operates as a registration accounting mode when viewed throughout the registration process to the settlement process.

In the double scan mode, the clerk registers the purchased product on the clerk side (the clerk side scanner unit 212, the clerk side display unit 210, the key operation unit 211), and the customer registers the purchased product on the customer side (customer side scanner unit 211). 206, registered on the customer side display unit 205). That is, the POS terminal 20 can be used for clerk operations (scanning by the clerk-side scanner unit 212, touching the clerk-side display unit 210, pressing the key operation unit 211, etc.), customer operations, etc. (customer-side scanner unit 206). (Scanning by, touching the customer side display unit 205), the registration process of the purchased product is executed (upper part of FIG. 7A).

When the registration process is completed, the customer confirms the total amount of the purchased products on the customer side display unit 205, inserts money into the change machine 209, or operates the card settlement unit 208 to settle the payment (FIG. 7 (A). ) Lower). That is, the POS terminal 20 executes the settlement process by the operation of the customer (inserting money into the change machine 209, operating the card settlement unit 208) (lower part of FIG. 7A).

That is, in the double scan mode, the product is initially registered on the clerk side and the customer side. For example, as shown in FIG. 7B, by scanning the scanner unit 212 on the clerk side (step S10: YES), registering the product (step S11), scanning the scanner unit 206 on the customer side (step S20: YES). YES), register the product (step S21). Subtotal key (for example, subtotal key displayed on the clerk side display unit 210 or subtotal key arranged on the key operation unit 211) or registration completion key (for example, registration displayed on the customer side display unit 205). After pressing the completion key or the like (step S41: YES), payment is performed on the customer side, for example, by the change machine 209 (step S50), and the process is completed.

The clerk may wait until the payment by the customer is completed (until the customer picks up the change or receipt), but may register the next customer's purchased product. That is, the POS terminal 20 can register the purchased product of the next customer during the settlement process (lower part of FIG. 7A). In addition, the clerk may be absent during the payment by the customer (lower part of FIG. 7A). That is, the reception of the customer may be completed during the settlement of the customer.

(Semi-self mode)
The semi-self mode is an operation mode by two or more POS terminals 20, and as shown in FIG. 8A, the clerk side of at least one POS terminal 20 (POS terminal 20-1 in the example of FIG. 8). The operation of executing the registration process at the customer side of the other POS terminal 20 (one of the POS terminal 20-2 and the POS terminal 20-3 in the example of FIG. 8). The mode. That is, in the case of the semi-self mode, one or more (in the example of FIG. 8, one of the POS terminals 20-1 as shown in FIG. 8B) is in the registration-only mode, and the other one or more (in FIG. 8). In the example, as shown in FIG. 8C, the POS terminals 20-2 and 20-2) are in the accounting-only mode.

In the semi-self mode, the clerk registers the customer's purchased product on the clerk side (the clerk side scanner unit 212, the clerk side display unit 210, the key operation unit 211) on the POS terminal 20 in the registration-only mode. That is, the POS terminal 20 executes the registration process of the purchased product by the operation of the clerk (operation of the clerk side scanner unit 212, the clerk side display unit 210, the key operation unit 211, etc.) (upper part of FIG. 8A). ..

When the registration process by the clerk is completed, the customer moves to the POS terminal 20 in the accounting-only mode, confirms the total amount of the purchased products on the clerk side display unit 210, inserts money into the change machine 209, or makes a card payment. The unit 208 is operated to settle the payment (lower part of FIG. 8A). That is, the POS terminal 20 executes the settlement process by the operation of the customer (inserting money into the change machine 209, operating the card settlement unit 208) (lower part of FIG. 8A).

When the registration process is completed on the registration-only mode POS terminal 20 (POS terminal 20-1 in the example of FIG. 8), the customer can change the registration-only mode POS terminal 20 to the accounting-only mode POS terminal 20 (FIG. 8 example). Then, the user moves to the POS terminal 20-2), but the information necessary for the settlement process (registration information generated in the POS terminal 20 in the registration-only mode, etc.) is supplied to the destination POS terminal 20.

The destination POS terminal 20 (the POS terminal 20 that executes the settlement process among the POS terminals 20 in the accounting-only mode) may be specified in the registration-only mode POS terminal 20. Alternatively, the POS terminal 20 in the registration-only mode issues a medium (a medium on which a barcode or the like for acquiring information necessary for settlement processing is printed) and causes the medium to be read by the POS terminal 20 in the accounting-only mode. It may be the POS terminal 20 at the destination.

That is, in the semi-self mode, first, the product is registered on the clerk side of the POS terminal 20 (POS terminal 20-1) in the registration-only mode. For example, as shown in FIG. 8B, the product is registered by scanning the scanner unit 212 on the clerk side (step S10: YES) (step S11). After pressing the subtotal key (for example, the subtotal key displayed on the clerk side display unit 210 or the subtotal key arranged on the key operation unit 211) (step S30: YES), for example, the POS terminal 20 in the accounting-only mode (for example, the POS terminal 20 in the accounting-only mode). When any one of the POS terminals 20-3 of the POS terminal 20-2) is specified (step S31: YES), the registration information is transmitted to the designated POS terminal 20 (step S32), the POS in the registration-only mode. The process at the terminal 20 is completed.

Subsequently, as shown in FIG. 8C, after receiving the registration information (step S49: YES), the POS terminal 20 in the accounting-only mode (that is, the POS terminal 20 designated by the POS terminal 20 in the registration-only mode). Is settled on the customer side, for example, by the change machine 209 (step S50), and the processing in the POS terminal 20 in the accounting-only mode is completed.

After the registration information is transmitted, the clerk can register the purchased product of the next customer (lower part of FIG. 8A). In addition, the clerk may be absent after sending the registration information (lower part of FIG. 8A).

(Notification of operation mode)
The POS terminal 20 notifies the current operation mode. For example, the current operation mode may be displayed on the clerk side display unit 210. Specifically, a screen having an operation mode display column may be displayed on the clerk side display unit 210, and the current operation mode may be displayed in the operation mode display column on the screen. Further, a screen on which an image corresponding to each operation mode (for example, a button-like image) is arranged is displayed on the clerk side display unit 210, and an image corresponding to the current operation mode on the screen is displayed as the current operation mode. It may be displayed in a display mode different from that of the unsupported image (for example, a display mode that stands out more than the display mode of other images). The customer side display unit 205 may also display the operation mode in the same manner.

Further, the POS terminal 20 may notify the information according to the current operation mode. For example, the customer side display unit 205 may display a message according to the current operation mode. Specifically, when the current operation mode is the full self mode, for example, when waiting, the customer himself / herself registers the product (message such as "Please scan the customer"). It may be displayed on the customer side display unit 205 (for example, scroll display with large characters).

(Transition of operation mode)
Subsequently, the transition (switching) of the operation mode of the POS terminal 20 will be described. The operation mode of the POS terminal 20 shifts according to an explicit mode transition operation (input on the operation mode setting screen, operation of the operation mode setting button, etc.) by the clerk. Further, the operation mode of the POS terminal 20 shifts according to an operation other than the explicit mode shift operation by the clerk (for example, reading the clerk code). Further, the POS terminal 20 has predetermined conditions (conditions related to time such as elapsed time and predetermined time (schedule), conditions related to transmission / reception of information such as commands to and from other terminals, etc." that do not depend on the operation of the clerk. ) To shift the operation mode.

9 and 10 are diagrams illustrating an example of transition of the operation mode. FIG. 9A is a flowchart showing the flow of transition from the normal mode to the full self mode. FIG. 9B is a flowchart showing the flow of transition from the full self mode to the double scan mode. FIG. 10A is a flowchart showing the flow of transition from the normal mode to the semi-self mode (registration-only mode). FIG. 10B is a flowchart showing the flow of transition from the normal mode to the semi-self mode (accounting-only mode).

(Transition from normal mode to full self mode)
The flowchart of FIG. 9A starts when the POS terminal 20 (normal mode) is in a non-use state (that is, starts when neither the clerk nor the customer is in use).

Step S100: Start timing the unused time.
Step S101: Determine whether or not the use has been started by a clerk or a customer. If the use has not started, the process proceeds to step S102. When the use is started, the process proceeds to step S104.

Step S102: It is determined whether or not the unused time has elapsed a predetermined time (for example, a preset 10 minutes). If the predetermined time has elapsed, the process proceeds to step S103. If the predetermined time has not elapsed, the process returns to step S101.
Step S103: The operation mode is changed from the normal mode to the full self mode.
Step S104: Ends the time counting of the unused time. Then, the flowchart of FIG. 9A ends.

In addition, when shifting to the full self mode, the store clerk may be notified that the mode has been shifted to the full self mode (for example, information that there is an undelivered product is transmitted to the terminal carried by the store clerk). .. Further, when the mode shifts to the full self mode, a message may be displayed on the customer side display unit 205 to instruct or request the customer to register by himself / herself.

Note that FIG. 9 (A) shows the flow of transition from the normal mode to the full self mode, but the transition from the double scan mode to the full self mode is the same as the flow of FIG. 9 (A). May be.

(Transition from full self mode to double scan mode)
The flowchart of FIG. 9B starts constantly (regularly at very short time intervals) in the POS terminal 20 (full self mode).

Step S110: It is determined whether or not the clerk code has been read by the clerk side scanner unit 212. If the clerk code is read, the process proceeds to step S111. If the clerk code has not been read, the flowchart of FIG. 9B ends.

Step S111: The operation mode is changed from the full self mode to the double scan mode. Then, the flowchart of FIG. 9B ends.

(Transition from normal mode to semi-self mode (registration-only mode))
The flowchart of FIG. 10A starts constantly (regularly at very short time intervals) in the POS terminal 20 (normal mode).

Step S120: It is determined whether or not there is an operation for declaring the transition to the semi-self mode (registration-only mode). For example, a button for declaring the transition to the semi-self mode (registration-only mode) may be displayed on the display unit 210 on the clerk side, and it may be determined whether or not the button has been pressed (touched). If there is an operation, the process proceeds to step S121. If there is no operation, the flowchart of FIG. 10A ends.

Step S121: It is determined whether or not there is another POS terminal 20 operating in the semi-self mode in the POS system 1. As described above, in the case of the semi-self mode, one or more POS terminals 20 in the registration-only mode and one or more POS terminals 20 in the accounting-only mode are required. Therefore, for example, when the POS terminal 20 is the POS terminal 20-1. , It is determined whether one of the POS terminals 20-2 and 20-3 operates as a semi-self mode (registration-only mode) and the other operates as a semi-self mode (accounting-only mode). If there is no other POS terminal 20 operating in the semi-self mode, the process proceeds to step S122. If there is another POS terminal 20 operating in the semi-self mode, the process proceeds to step S124.

Step S122: It is determined whether or not another POS terminal 20 to be shifted to the semi-self mode (accounting-only mode) has been designated. If specified, the process proceeds to step S123. If not specified, the process of step S122 is repeated.
Step S123: A transition instruction to the semi-self mode (accounting-only mode) is transmitted to the other designated POS terminal 2.

Step S124: It is determined whether or not processing is in progress. If the process is not in progress, the process proceeds to step S125. If the process is in progress, the process of step S124 is repeated.
Step S125: The operation mode is changed from the normal mode to the semi-self mode (registration-only mode). Then, the flowchart of FIG. 10A ends.

The operation of step S120 is performed when there is no other POS terminal 20 already operating in the semi-self mode, and there is no other POS terminal 20 capable of shifting in the semi-self mode. Should not be able to do.

(Transition from normal mode to semi-self mode (accounting-only mode))
The flowchart of FIG. 10B starts constantly (regularly at very short time intervals) in the POS terminal 20 (normal mode).

Step S130: It is determined whether or not the transition instruction to the semi-self mode (accounting-only mode) has been received. If the transition instruction is received, the process proceeds to step S131. If the transition instruction has not been received, the flowchart of FIG. 10B ends.

Step S131: Determine whether or not processing is in progress. If the process is not in progress, the process proceeds to step S132. If the process is in progress, the process of step S131 is repeated.
Step S132: The operation mode is changed from the normal mode to the semi-self mode (accounting-only mode). Then, the flowchart of FIG. 10B ends.

Note that FIG. 10B shows the flow of the transition from the normal mode to the semi-self mode (accounting-only mode), but also the transition from the full-self mode to the semi-self mode (accounting-only mode). It may be the same as the flow of 10 (B).

(Registration of specific products in full self mode)
A specific product is a product that requires the intervention of a clerk. For example, products that require age confirmation for sale (for example, liquor, tobacco, etc.), products that require packaging work for sale (for example, Oden, Frankfurt, etc.), placed in counters, etc., and taken out by a clerk. Products sold in the market (for example, cigarettes, stamps, expensive gifts, etc.) fall under the category of specific products. In addition, services such as payment of utility bills, courier services (application, pick-up), etc. are also included in specific products because the clerk intervenes. In addition, necessary information (applicants, delivery destinations, etc.) for sales of various tickets for concerts, gifts (Mother's Day, etc.), reservation applications for ordered products (sushi dishes, etc.), game software, etc. If you need to enter, it corresponds to a specific product. In addition, medicines and the like that require a product explanation by a clerk who is a pharmacist also fall under the category of specific products regardless of the display position. Whether or not each product corresponds to a specific product is stored in the product master or the like. In addition, whether or not each product requires age verification may be stored in the product master or the like.

The full self mode is originally an operation mode prepared for the customer to register and settle the product without the intervention of the clerk, but in the following, when selling a specific product that requires the intervention of the clerk. The operation will be described.

FIG. 11 is a display example in the customer side display unit 205. In the case of the full self mode, the customer executes the registration process of the purchased product by using the customer side scanner unit 206 or by operating the customer side display unit 205, but the customer side display unit 205 displays. In order to register a specific product, the customer may display a registration screen (registration screen dedicated to the specific product) as shown in FIG.

For example, on the customer side display unit 205, a registration screen for general products that does not correspond to a specific product is initially displayed, and when a predetermined operation is performed (for example, a predetermined button is pressed on the registration screen for general products). In some cases, etc.), a registration screen dedicated to a specific product may be displayed. The general product is a product that does not require the intervention of a clerk (a product that the customer can obtain from the display shelf). The registration screen for general products can be obtained from the display shelf without going through a clerk, but preset keys corresponding to products without barcodes (for example, fruits, etc.) may be displayed. ..

In FIG. 11, the tab TB1 is a classification of specific products by group. The tab TB2 is a classification of specific products in the group selected by the tab TB1 into smaller groups. The IM is a list of individual specific products in the small group selected on the tab TB2 by images or the like. The PU is a pop-up screen (small screen) for designating a purchase quantity or the like for one specific product selected from the list display. MG is a message for customers.

In the example shown in FIG. 11, the customer selects "cigarette" in tab TB1, brand "star 4" in tab TB2, and "1 mm" in the series of "star 4" in IM, and pops up. A scene in which one (“piece” or “1”) is selected on the screen PU is shown. When the button "purchase confirmation" in the pop-up screen PU is pressed from the state shown in FIG. 11, one "star 4 (1 mm)", which is a specific product, is registered. As shown in FIG. 11, cigarettes can be designated (purchased) in carton units.

In FIG. 11, the tabs have two layers (tab TB1 and tab TB2), but they may have one layer or three or more layers. For example, individual specific products (chikuwa, kelp, eggs, etc.) may be listed by an image or the like under the tab TB1 “oden” without providing the tab TB2 under the tab TB1 “oden”.

In addition, as a method of designating cigarettes (purchase method), numbers, etc. (product number, etc.) that can identify individual products ("Star 4 (1 mm)", "Star 4 (2 mm)", ... "Lucky man (1 mm), etc." The number attached to the cigarette shelf, etc.) may be directly specified. Other specific products may also be directly specified by numbers or the like.

Further, although the screen shown in FIG. 11 is a registration screen dedicated to the specific product, a registration screen in which both the specific product and the general product can be registered may be displayed on the customer side display unit 205.

FIG. 12 is a flowchart showing an example of an operation at the time of registration of a specific product. The flowchart of FIG. 12 starts constantly (regularly at very short time intervals) in the POS terminal 20 (full self mode).

Step S200: It is determined whether or not the product has been scanned or the like. That is, it is determined whether or not the product is scanned by the customer-side scanner unit 206 and the customer-side display unit 205 is operated. If the product is scanned or the like, the process proceeds to step S201. If the product has not been scanned or the like, the process proceeds to step S207.

Step S201: Register the product.
Step S202: It is determined whether or not the registered product is a specific product. If it is a specific product, the process proceeds to step S205. If it is not a specific product, the process proceeds to step S207.

Step S205: The registered specific product is managed as an “undelivered product”. For example, in the specific product delivery management information for managing the delivery of the specific product, the registered specific product is stored as an undelivered product. An undelivered product is a product that has not yet been delivered to the customer (a product that the customer has not yet received).
Step S206: Notify the clerk that there is an undelivered product. For example, information indicating that there is an undelivered product may be transmitted to the terminal carried by the clerk. In addition, the fact that the store clerk has been notified (for example, a message such as "the store clerk is calling") may be displayed on the customer side display unit 205 (or the customer side display unit 205 and the store clerk side display unit 210). The same applies to step S306 of FIG.

Step S207: It is determined whether or not there is an undelivered product. Specifically, if no specific product is registered, or if one or more specific products are registered but all the registered specific products have already been delivered, the undelivered product Judge that there is no. On the other hand, if one or more specific products are registered and some or all of the registered specific products have not been delivered, it is determined that there are undelivered products. If there are undelivered products, the process proceeds to step S208. If there are no undelivered products, the process proceeds to step S211.

Step S208: Display a list of undelivered products on the display unit 210 on the clerk side.
Step S209: It is determined whether or not there is a designation (touch) of the undelivered product in the list of undelivered products. That is, it is determined whether or not the clerk has confirmed the undelivered goods in the list (confirmation before or after the delivery of the undelivered goods to the customer), that is, whether or not the undelivered goods have been delivered to the customer. If the undelivered product is specified, the process proceeds to step S210. If no undelivered product is specified, the process proceeds to step S211.
Step S210: Makes the designated undelivered goods delivered. For example, in the specific product delivery management information, the specified specific product is stored as a "delivered product". Details will be described later, but for example, the delivery category “1 (undelivered)” in FIG. 14 is changed to the delivery category “2 (delivered before issuance)”. The delivered product is a product that has already been delivered to the customer (a product that the customer has already received).

Step S211: It is determined whether or not the registration of all the purchased products is completed. That is, it is determined whether or not the registration completion key (for example, the registration completion key displayed on the customer side display unit 205) has been pressed. When the registration of all products is completed, the process proceeds to step S214. If it is not completed, the process returns to step S200.
Step S214: Settle.
Step S215: A receipt is issued by the customer-side printing unit 207. A receipt may be issued in which the undelivered product is printed so as to be distinguishable from other products. For example, undelivered products may be marked with a rice mark, a star mark, or the like, or underlined.

Step S216: It is determined whether or not there is an undelivered product. If there are undelivered products, the process proceeds to step S217. If there are no undelivered products, the flowchart of FIG. 12 ends.
Step S217: The customer-side printing unit 207 issues (issues) a voucher for the undelivered product. When a voucher is issued, the customer will indicate that the voucher will be issued and the number of vouchers issued before the voucher is issued (specifically, before the receipt is issued). The store clerk may be informed by the display or voice by the unit 205.
Step S218: Memorize that the voucher has been issued. For example, in the specific product delivery management information, it is stored that the voucher is issued for the product for which the voucher was issued. Details will be described later, but for example, the ticketing category “0 (unissued)” in FIG. 14 is changed to the ticketing category “1 (ticketed)”. It also stores the voucher number and ticketing time.

Step S219: Notify the clerk that the voucher for the undelivered product has been issued. For example, information to the effect that a voucher for an undelivered product has been issued may be transmitted to a terminal carried by a clerk. Then, the flowchart of FIG. 12 ends. In addition, the fact that the store clerk has been notified (for example, a message such as "the store clerk is calling") may be displayed on the customer side display unit 205 (or the customer side display unit 205 and the store clerk side display unit 210). In the process of step S206, when the customer side display unit 205 displays that the store clerk has been notified, it is not necessary to display it again in the process of step S219. The same applies to step S319 of FIG.

FIG. 13 is an example of registration information. As the registration information, for example, as shown in FIG. 13, a transaction number, a transaction date and time, a product code, a product name, a unit price, a quantity, and a specific product category are stored. The transaction number is a number that identifies the transaction. The specific product category is information indicating whether or not the product is a specific product. The specific product category "0" indicates that the product is a general product that does not correspond to the specific product, and the specific product category "1" indicates that the product is a specific product.

When the first product is scanned, the POS terminal 20 stores the transaction number, date and time, and information about the first product (product code, product name, unit price, quantity, specific product category), and thereafter. 2. Every time each product after the second is scanned, information about each product (product code, product name, unit price, quantity, specific product category) is stored.

As for the registration information shown in FIG. 13, in step S201 of FIG. 12, the product code “SC1111” “Japanese-style large serving Yakisoba A” is registered, followed by the product code “SC1023” “star 4 (1 mm)”. It is registered, then "Mt. B natural water (1.5L)" of product code "SC4788" is registered, then "Special Frankfurt" of product code "SC5555" is registered, and then product code "SC3620". This is an example of registration information generated when "C chocolate" is registered.

Further, the registration information shown in FIG. 13 is an example as described above, and other information is used as registration information in place of or in addition to each information (registration number, transaction date / time, product code, etc.) shown in FIG. You may remember it. For example, the operation mode may be stored as registration information. As an example, the operation mode "01" is stored in the normal mode, the operation mode "02" is stored in the full self mode, and the operation mode "03" is stored in the double scan mode. In the case of the semi-self mode, the operation mode "04" may be stored. Further, the product registrant (operator) may be stored as the registration information. As an example, when a clerk registers, the clerk code may be stored as a product registrant, and when a customer registers, a predetermined code indicating registration by the customer (for example, "9999") may be stored. For example, in the case of the registration information of FIG. 13, even if the operation mode "02 (full self mode)" and the product registrant "customer (9999)" are stored between the transaction date and time "YYMMDDHHM" and the product code "SC1111". good. In the case of registration by a customer who is a member, the member number may be stored instead of "9999".

Further, the age authentication category may be stored as the registration information. As an example, if the product does not require age verification, the age verification category "00" is stored, and if the product requires age verification and is not certified, the age verification category "01" is stored. If the product does not require certification and has been certified, the age certification category "02" may be stored. For example, for each product, the age certification category may be stored next to the specific product category. Further, as another example, the age authentication category "0" may be stored when the age authentication is not performed, and the age authentication category "1" may be stored when the age authentication is performed. The former (a mode in which one of "00 (age verification not required)" / "01 (age verification required / not certified)" / "02 (age verification required / certified)" is stored) is a product with age verification. This is an example of managing in units. The latter (a mode in which either "0 (without age authentication)" or "1 (with age authentication)" is stored) is an example of managing age authentication for each transaction.

In addition, assuming that the operation mode is changed during one transaction, the operation mode may be stored for each product. Further, assuming a double scan mode or the like, the product registrant may be stored for each product.

FIG. 14 is an example of specific product delivery management information. The specific product delivery management information includes, for example, a transaction number, a product code, a delivery category, a ticketing category, and a voucher number, as shown in FIG. 14 (A) (the same applies to FIGS. 14 (B) and 14 (C)). Memorize ticketing time and exchange time.

The delivery category is information indicating whether or not the product (the specific product) has been delivered to the customer. The delivery category "1" indicates undelivered, the delivery category "2" indicates pre-issuance delivery (delivered before the voucher is issued (that is, before settlement)), and the delivery category "3" indicates post-issuance. Indicates that the ticket has been delivered (delivered after the voucher has been issued (that is, after payment)). The ticketing category is information indicating whether or not a voucher has been issued (issued) for the product (the specific product). The ticketing category "0" indicates that no ticket has been issued (no ticket issued), and the ticketing category "1" indicates that the ticket has been issued (ticketed). The voucher number is a number for distinguishing the voucher of the product (the specific product) from other vouchers. The ticketing time is the time when the voucher for the product (the specific product) is issued. The redemption time is the time when the product (the specific product) is redeemed. That is, it is the time when the specific product is delivered to the customer using the voucher for the product (the specific product).

For example, in step S205 of FIG. 12, the POS terminal 20 generates specific product delivery management information such as a delivery category “1 (undelivered)” and a ticketing category “0 (unissued)”. Further, for example, in step S210 of FIG. 12, the POS terminal 20 changes the delivery category “1 (undelivered)” to the delivery category “2 (delivered before issuance)”. Further, for example, in step S218 of FIG. 12, the POS terminal 20 changes the ticketing category “0 (unissued)” to the ticketing category “1 (ticketed)” and stores the voucher number and the ticketing time. Further, in step S233 of FIG. 18 (described later), the POS terminal 20 changes the delivery category “1 (undelivered)” to the delivery category “3 (delivered after issuance)” and stores the delivery time.

The specific product delivery management information shown in FIG. 14 (A) indicates that the specific product (star 4 (1 mm)) of the product code "SC1023" has not been delivered and that the voucher has not been issued. , Indicates that the specific product (specially made Frankfurt) with the product code "SC5555" has not been delivered and that the voucher has not been issued. That is, it indicates that the delivery to the customer has not been completed for the above two specific products, although the voucher has not been issued yet.

The specific product delivery management information shown in FIG. 14B indicates that the specific product (star 4 (1 mm)) having the product code "SC1023" has not been delivered and that the voucher has been issued. It indicates that the specific product (specially made Frankfurt) with the code "SC5555" has not been delivered and that the voucher has been issued. That is, it indicates that the voucher has already been issued for the above two specific products and the delivery to the customer has not been completed.

The specific product delivery management information shown in FIG. 14 (C) indicates that the specific product (star 4 (1 mm)) of the product code "SC1023" has been delivered to the customer before the voucher is issued (before settlement). It shows that the delivery of the specific product (specially made Frankfurt) with the product code "SC5555" to the customer has been completed after the voucher is issued.

In the specific product delivery management information, information regarding the actual result of notification to the clerk (for example, notification time, etc.) may be stored.

FIG. 15 is a display example in the store clerk side display unit 210. For example, in step S208 of FIG. 12, the POS terminal 20 displays a list of undelivered products as shown in FIG. 15 on the clerk side display unit 210.

FIG. 15A is a list of undelivered products based on the specific product delivery management information of FIG. 14A. In other words, it indicates that the delivery to the customer has not been completed for the two specific products (Star 4 (1 mm), special Frankfurt), although the voucher has not been issued yet.

FIG. 15B is a list of undelivered products based on the specific product delivery management information of FIG. 14B. In other words, for the two specific products (Star 4 (1 mm), special Frankfurt), vouchers have already been issued and delivery to customers has not been completed.

In FIGS. 15A and 15B, the tab TB is a tab for selecting a transaction (customer). FIG. 15A shows a state in which only the tab of the registered customer exists and is selected. FIG. 15B has a tab for the registered customer (customer next to the customer in FIG. 15A) and a tab for the customer after payment (customer in FIG. 15A), and the customer after payment. Indicates that the tab of is selected. In addition, on the tab of the customer after payment, the voucher number of the voucher issued to the customer (in the case where a plurality of vouchers are issued, one voucher number as shown in FIG. 15B) is displayed. ing.

In FIG. 15B, the area A is an area for notifying that a voucher has been issued. In FIGS. 15A and 15B, area B is a display area for undelivered goods. The area C is an area for displaying the product name and the like of the undelivered goods, and the area D is an area for displaying the registered number of the undelivered goods (the number of undelivered goods). In FIG. 15B, the area E is an area for displaying the voucher number of the voucher for the undelivered product.

FIG. 16 is an example of a voucher. For example, in step S217 of FIG. 12, the POS terminal 20 issues (issues) a voucher for an undelivered product as shown in FIG. 16 by the customer-side printing unit 207.

16 (A) is a voucher for a specific product (star 4 (1 mm)) of the product code “SC1023” of the specific product delivery management information of FIG. 14 (B). A barcode (reference numeral BC) encoding the voucher number "H345" of the voucher is printed on the voucher of FIG. 16A.
FIG. 16B is a voucher for a specific product (special Frankfurt) having the product code “SC5555” in the specific product delivery management information of FIG. 14 (B). A barcode (reference numeral BC) encoding the voucher number "H346" of the voucher is printed on the voucher of FIG. 16 (B).

The POS terminal 20 issues one voucher as shown in FIG. 16 (C) instead of issuing the voucher of FIG. 16 (A) and the voucher of FIG. 16 (B) respectively. You may. A barcode (reference numeral BC) in which the voucher number “H345” and the voucher number “H346” are coded is printed on the voucher of FIG. 16C.

FIG. 17 is a display example of another POS terminal 20 on the clerk side display unit 210. When a voucher is issued at a certain POS terminal 20, information about the voucher can be displayed at another POS terminal 20. For example, as shown in FIG. 17, the other POS terminal 20 may display the voucher number, the issuing POS terminal 20, and the elapsed time after issuance as information on the voucher.

The screen shown in FIG. 17 is a registration screen having a voucher notification area HJ for notifying information about the voucher. In the voucher notification area HJ, the number of vouchers (the number of vouchers before delivery of the product), the voucher number, the issuer's POS terminal 20, and the elapsed time after issuance are displayed as information on each voucher. ing. Specifically, in the voucher notification area HJ, the number of vouchers is 3 (reference numeral HS), and as information regarding the first voucher, the voucher number "H345" and the issuer POS terminal 20 "1" "Unit", elapsed time after issuance "2 minutes elapsed" is displayed (code H1), as information on the second voucher, voucher number "H346", issuer POS terminal 20 "Unit 1", issuance Later elapsed time "2 minutes elapsed" is displayed (code H2), as information about the third voucher, voucher number "H348", issuer POS terminal 20 "Unit 3", elapsed time after issuance "Before 1 minute has elapsed" is displayed (reference numeral H3). In the lower part, it is notified that it is the current mode (normal mode) (reference numeral M).

The first unit is, for example, a POS terminal 20-1, and the third unit is, for example, a POS terminal 20-3. The registration screen of FIG. 17 is displayed on, for example, Unit 2 (for example, POS terminal 20-2).

In the example shown in FIG. 17, a plurality of vouchers are displayed from the top in descending order of elapsed time after issuance (longest waiting time of customers). The display mode may be different depending on the elapsed time. For example, when the elapsed time is less than 1 minute, the characters and the background are set to the normal color (for example, light blue), and when the elapsed time is 1 minute or more and less than 2 minutes, the characters and the background are set to the caution color (for example, yellow). When the elapsed time is 2 minutes or more, the characters and the background may be a color (for example, red) that prompts an urgent response.

When the voucher (voucher before delivery of the product) does not exist, the voucher notification area HJ itself may not be displayed on the registration screen. That is, when the voucher no longer exists (when the voucher product is delivered), the voucher notification area HJ itself may be hidden. Further, when a voucher becomes available (when a voucher is issued on another POS terminal 20), the voucher notification area HJ may be automatically displayed on the registration screen. A "voucher available" button or the like may be displayed on the registration screen, and the voucher notification area HJ may be displayed on the registration screen when the button is touched.

Further, the display / non-display of the voucher notification area HJ may be switched by an operation. When the voucher notification area HJ is hidden in the state where the voucher exists, it may be displayed that the voucher exists (for example, the "voucher available" button or the like is displayed).

Further, at the lower part of the voucher notification area HJ, a notification button HB for notifying other clerk and a switching button KB for switching the information to be displayed (voucher) are arranged.

When the information to be switched and displayed does not exist, the switching button KB may be disabled and grayed out, or the switching button KB itself may be hidden.

Further, although FIG. 17 is a display example in the normal mode, information regarding the voucher may be displayed on the clerk side display unit 210 in the other mode (for example, the double scan mode) as well. Further, although FIG. 17 is a display example on the registration screen, information on the voucher may be displayed on another screen (for example, a standby screen).

If you touch the voucher columns (H1, H2, H3 columns) of the voucher notification area HJ (when the voucher is specified), the undelivered voucher corresponding to the voucher is not delivered. Information about the product may be displayed. For example, in the voucher notification area HJ, a column for the voucher (star 4 (1 mm), voucher for redeeming a special Frankfurt) shown in FIG. 16 (C) is displayed, and when the column is touched, the column is displayed. Information as shown in the area B of FIG. 15B may be displayed.

Although it has been explained that the information about the voucher issued by another terminal is displayed, the information about the voucher issued by the own terminal may also be displayed. It may be possible to easily distinguish between the voucher issued by the own terminal and the voucher issued by another terminal. For example, the wording "issued by own terminal" may be displayed. Further, the issuer may be left blank, or may be displayed as "Unit 1 (own terminal)" or the like.

FIG. 18 is a flowchart showing an example of the operation after the issuance of the voucher. The flowchart of FIG. 18 starts when there is an undelivered product in the POS terminal 20 (full self mode). It is assumed that a list of undelivered products as shown in FIG. 15 is displayed on the display unit 210 on the clerk side. In addition, it is assumed that a voucher is issued for each undelivered product.

Step S230: It is determined whether or not the barcode of the voucher has been scanned. That is, it is determined whether or not the bar code of the voucher has been scanned by the clerk side scanner unit 212. The clerk scans the barcode of the voucher and then delivers the undelivered product of the voucher to the customer, or after delivering the undelivered product of the voucher to the customer, scans the barcode of the voucher. Therefore, the judgment is whether or not the clerk has delivered the undelivered product to the customer in exchange for the voucher. If it has not been scanned, the process proceeds to step S231. If it is scanned, the process proceeds to step S233.

Step S231: It is determined whether or not a predetermined time has elapsed from the previous (most recent) notification to the clerk of the transaction (the customer). That is, when the notification of step S232 (described later) in this figure (FIG. 18) is performed once or more, a predetermined time has elapsed from the notification of step S232 (the latest notification when the notification is performed a plurality of times). It is determined whether or not the notification is performed, and if the notification in step S232 in this figure has not been performed yet, it is determined whether or not a predetermined time has elapsed from the notification in step S219 in FIG. If the predetermined time has not elapsed, the process returns to step S230. If the predetermined time has elapsed, the process proceeds to step S232.

Step S232: Notify the clerk that there is an undelivered product. For example, information indicating that there is an undelivered product may be transmitted to the terminal carried by the clerk. Then, the process returns to step S230.
Step S233: The undelivered product of the voucher is made delivered. For example, in the specific product delivery management information, the specified specific product is stored as a "delivered product". Specifically, the delivery category "1 (undelivered)" is changed to the delivery category "3 (delivered after issuance)". It also stores the delivery time. Then, the flowchart of FIG. 18 ends.

According to the flowchart of FIG. 18, after the voucher is issued, the store clerk is notified that there is an undelivered product every predetermined time (that is, at regular time intervals), but the notification is made every predetermined time. It does not have to be done (that is, at regular time intervals). For example, the clerk may be notified when 2 minutes have passed from the issuance of the voucher, the clerk may be notified again when 1 minute has passed, and the clerk may be notified every 30 seconds thereafter.

Since the flowchart of FIG. 18 is repeatedly executed for a certain transaction (a certain customer) until all the undelivered products are exhausted, when there are a plurality of undelivered products in a certain transaction (a plurality of vouchers are issued). If), even after the first voucher has been read (even after the clerk has delivered the first undelivered item), all vouchers must be read within the specified time. (If all other undelivered products are not delivered to the customer), the clerk will be notified many times, but the notification mode may be different depending on the number of notifications. Alternatively, after the first voucher for a certain transaction is read, the clerk may not be notified.

The flowchart shown in FIG. 12 shows an operation of immediately registering even if the purchased product is a specific product (see steps S200 to S205 in FIG. 12), but when the purchased product is a specific product. You may temporarily register without registering immediately (main registration). Further, in the flowchart shown in FIG. 12, even if the purchased product is a specific product, the customer always registers it (although the full self mode is maintained), but when the purchased product is a specific product, the clerk side. You may register with (you may switch to double scan mode).

FIG. 19 is a flowchart showing another example of the operation at the time of registration of a specific product. The flowchart of FIG. 12 starts constantly (regularly at very short time intervals) in the POS terminal 20 (full self mode).

Step S300: It is determined whether or not the product has been scanned or the like. That is, it is determined whether or not the product is scanned by the customer-side scanner unit 206 and the customer-side display unit 205 is operated. If the product is scanned or the like, the process proceeds to step S302. If the product has not been scanned or the like, the process proceeds to step S307.

Step S302: It is determined whether or not the scanned product is a specific product. If it is not a specific product, the process proceeds to step S303. If it is a specific product, the process proceeds to step S304.

Step S303: The product is officially registered. The main registration is a normal registration, and corresponds to, for example, the registration in step S201 of FIG. Then, the process proceeds to step S307.

Step S304: Temporarily register a specific product. Temporary registration is a temporary registration state before the main registration is performed.
Step S305: The provisionally registered specific product is managed as a "temporarily registered product". For example, as the provisionally registered product management information (not shown), the provisionally registered specific product is stored as the provisionally registered product.
Step S306: Notify the clerk that there is a provisionally registered product. For example, information indicating that there is a provisionally registered product may be transmitted to a terminal carried by a clerk.

Step S307: It is determined whether or not there is a provisionally registered product. Specifically, there is no provisionally registered product if there is no specific product, or if one or more specific products are provisionally registered but all the provisionally registered specific products are already fully registered. Judge. On the other hand, if one or more specific products are provisionally registered and some or all of the provisionally registered specific products are not fully registered, it is determined that there is a provisionally registered product. If there is a provisionally registered product, the process proceeds to step S308. If there is no provisionally registered product, the process proceeds to step S311.

Step S308: Display a list of provisionally registered products on the display unit 210 on the clerk side.
Step S309: The clerk determines whether or not the temporarily registered product has been scanned. That is, whether or not there was an operation by the clerk who confirmed the list (scanning of the temporarily registered product by the clerk side scanner unit 212, operation by the key operation unit 211, operation of the clerk side display unit 210. Double scan) (that is, Since the provisionally registered product is delivered to the customer by the operation or the like, it is determined whether or not the provisionally registered product has been delivered to the customer. If the provisionally registered product is scanned, the process proceeds to step S310. If the registered product has not been scanned or the like, the process proceeds to step S211.
Step S310: The temporarily registered product that has been scanned or the like is officially registered. For example, in the provisionally registered product management information, the scanned specific product is stored as a "mainly registered product".

Step S311: It is determined whether or not the registration of all the products to be purchased is completed. When the registration of all products is completed, the process proceeds to step S312. If it is not completed, the process returns to step S300.

Step S312: It is determined whether or not there is a provisionally registered product. If there is a provisionally registered product, the process proceeds to step S313. If there is no provisionally registered product, the process proceeds to step S314.
Step S313: The provisionally registered product is officially registered and managed as an undelivered product.

Hereinafter, each process of steps S314 to S319 of FIG. 19 is the same as each process of steps S214 to S219 of FIG. 12, and thus the description thereof will be omitted.

(Display on the clerk side and customer side in double scan mode)
The double scan mode is a mode in which the registration process is executed on both the clerk side and the customer side. Hereinafter, the display of the clerk side display unit 210 and the customer side display unit 205 at the time of the registration process will be described.

FIG. 20 is a flowchart showing an example of an operation at the time of product registration. The flowchart of FIG. 20 starts constantly (regularly at very short time intervals) in the POS terminal 20 (double scan mode). The broken line rectangle P will be described later.

Step S400: It is determined whether or not the product has been scanned by scanning the scanner unit 212 on the clerk side. That is, it is determined whether or not the store clerk scans with the store clerk side scanner unit 212, touches the store clerk side display unit 210, or presses the key operation unit 211 or the like. If the product is scanned or the like, the process proceeds to step S401. If the product has not been scanned or the like, the process proceeds to step S410.

Step S401: Register the product. In the registration, information indicating that the clerk has registered is also registered (memorized). Specifically, the registration category "1 (clerk side)" is stored (details will be described later).
Step S402: The product is displayed on the clerk side display unit 210 in a normal display mode.
Step S403: The product is displayed on the customer side display unit 205 in a display mode emphasized more than the normal display mode.

Step S410: It is determined whether or not the product has been scanned by scanning the customer side scanner unit 206 or the like. That is, it is determined whether or not the customer has scanned by the customer-side scanner unit 206 or touched the customer-side display unit 205. If the product is scanned or the like, the process proceeds to step S411. If the product has not been scanned or the like, the process returns to step S400.

Step S411: Register the product. In the registration, information indicating that the customer has registered is also registered (memorized). Specifically, the registration category "2 (customer side)" is stored (details will be described later).
Step S412: The product is displayed on the clerk side display unit 210 in a display mode emphasized more than the normal display mode.
Step S413: The product is displayed on the customer side display unit 205 in a normal display mode.

Step S420: It is determined whether or not the registration of all the purchased products is completed. That is, it is determined whether or not either the subtotal key displayed on the clerk side display unit 210 or the registration completion key displayed on the customer side display unit 205 is pressed. When the registration of all products is completed, the process proceeds to step S421. If it is not completed, the process returns to step S400.

Step S421: Settle.
Step S422: A receipt is issued by the customer-side printing unit 207. Then, the flowchart of FIG. 20 ends. In addition, you may issue a receipt printed so that the product registered by the clerk side and the product registered by the customer side can be distinguished. For example, a mark such as a rice mark or a star mark, an underline, or the like may be added to either one of the products registered by the clerk side or the customer side. Further, for example, a receipt may be issued in which the print area of the product registered on the customer side and the print area of the product registered on the clerk side are separated. That is, a receipt may be issued in which the product registered on the customer side and the product registered on the clerk side are printed in different areas.

FIG. 21 is an example of registration information. The POS terminal 20 may generate, for example, the registration information as shown in FIG. 21 instead of the registration information shown in FIG. The registration information shown in FIG. 21 stores a transaction number, a transaction date and time, an operation mode, a product registrant, a product code, a product name, a unit price, a quantity, and a specific product category. The operation mode is information indicating the current operation mode of the POS terminal 20 (at the time of generating the registration information). The product registrant is the registrant who registered the product. The registration category is information indicating whether the registration is made on the clerk side or the customer side. When the clerk registers, the registration category "1" is stored, and when the customer registers, the registration category "2" is stored.

As for the registration information shown in FIG. 21, "Japanese-style large serving Yakisoba A" of the product code "SC1111" is registered in step S411 (processing of registration based on scanning on the customer side) in FIG. 20, followed by step S401. "Star 4 (1 mm)" of the product code "SC1023" is registered in (registration processing based on scanning on the clerk side), and then in step S411, "natural water of mountain B" of the product code "SC4788" (1). .5L) ”is registered, subsequently, the“ glue lunch ”of the product code“ SC6500 ”is registered in step S401, and subsequently, the“ C chocolate ”of the product code“ SC3620 ”is registered in step S411. This is an example of the generated registration information.

That is, the POS terminal 20 generates registration information of the registration category "1 (clerk side)" in the process of step S401 for the product (star 4 (1 mm), glue lunch) scanned by the clerk side scanner unit 212. .. On the other hand, in the POS terminal 20, for the products scanned by the customer side scanner unit 206 (Japanese-style large fried noodles A, B mountain natural water (1.5 L), C chocolate), the registration category "2 ( Customer side) ”registration information is generated.

FIG. 22 is a display example on the clerk side and the customer side. Specifically, FIG. 22A is an example of a registration screen displayed on the clerk side display unit 210. FIG. 22B is an example of a registration screen displayed on the customer side display unit 205.

For example, when "C chocolate" is scanned by the customer side scanner unit 206 in step S410 of FIG. 20, the POS terminal 20 refers to the registration information (specifically, the registration category) shown in FIG. 21 and steps S412. The registration screen as shown in FIG. 22A is displayed on the clerk side display unit 210, and the registration screen as shown in FIG. 22B is displayed on the customer side display unit 205 in step S413.

As shown in FIG. 22 (A), on the clerk side (clerk side display unit 210), the product (star 4 (1 mm), glue lunch) registered on the clerk side (own side) is a normal mode (normal size). ), And the products registered on the customer side (the other side) (Japanese-style large-sized yakisoba A, B mountain natural water (1.5 L), C chocolate) are displayed in an emphasized mode (enlarged size). In the upper part, the last registered product (nori-bento) on the clerk side is displayed (reference numeral NI). Further, in the lower part, it is notified that it is the current mode (double scan mode) (reference numeral M).

As shown in FIG. 22 (B), on the customer side (customer side display unit 205), the products registered on the customer side (own side) (Japanese-style large-sized yakisoba A, B mountain natural water (1.5 L)). , C chocolate) is displayed in the normal mode (normal size), and the product (star 4 (1 mm), glue lunch) registered by the clerk side (counterpart side) is displayed in the emphasized mode (enlarged size). In the upper part, the last registered product (C chocolate) on the customer side is displayed (reference numeral NI). Further, in the lower part, it is notified that it is the current mode (double scan mode) (reference numeral M).

That is, based on the fact that the first product, "Japanese-style large-sized yakisoba A," was scanned by the customer (step S410; YES), the store clerk (clerk-side display unit 210) received "Japanese-style large-sized yakisoba." "A" is highlighted (step S412), and "Japanese-style large-sized yakisoba A" is normally displayed on the customer side (customer side display unit 205) (step S413). Subsequently, based on the fact that the second product "Star 4 (1 mm)" was scanned by the clerk side (step S400; YES), the clerk side (clerk side display unit 210) was given a "star". "4 (1 mm)" is normally displayed (step S402), and "star 4 (1 mm)" is highlighted on the customer side (customer side display unit 205) (step S403). Subsequently, based on the fact that the third product, "natural water of Mt. B (1.5 L)" was scanned by the customer (step S410; YES), the clerk side (clerk side display unit 210). ) Is highlighted with "Mt. B natural water (1.5L)" (step S412), and "Mt. B natural water (1.5L)" is normally displayed on the customer side (customer side display unit 205). (Step S413). Subsequently, based on the fact that the fourth product, "Nori-bento", was scanned by the clerk (step S400; YES), the clerk (display unit 210 on the clerk side) received "Nori-bento". It is normally displayed (step S402), and "Nori-bento" is highlighted on the customer side (customer side display unit 205) (step S403). Subsequently, based on the fact that the fifth product "C chocolate" was scanned by the customer (step S410; YES), "C chocolate" was displayed on the clerk side (clerk side display unit 210). It is highlighted (step S412), and "C chocolate" is normally displayed on the customer side (customer side display unit 205) (step S413).

As shown in FIG. 22 (A), on the clerk side, the products registered on the clerk side and the customer side (Japanese-style large-sized yakisoba A, star 4 (1 mm), natural water of Mt. B (1.5 L), glue). Bento, C chocolate) are displayed in the order in which they were registered (Japanese-style large-sized yakisoba A → Star 4 (1 mm) → Natural water from Mt. B (1.5 L) → Nori-bento → C chocolate). Therefore, as a matter of course, even if attention is paid only to the products (star 4 (1 mm), nori-bento) registered by the clerk, the order in which the products (star 4 (1 mm), nori-bento) are registered (star 4). Even if you pay attention only to the products (Japanese-style large serving Yakisoba A, B mountain natural water (1.5L), C chocolate) that are displayed according to (1mm) → Nori-bento) and registered by the customer, the product (Japanese style) Large-sized Yakisoba A, B mountain natural water (1.5L), C chocolate) are displayed according to the registered order (Japanese-style large-sized Yakisoba A → B mountain natural water (1.5L) → C chocolate). The same applies to the customer side (see FIG. 22B). The same applies to the display example shown in FIG. 23 (described later).

In addition, as shown in FIGS. 22 (A) and 22 (B), the product registered by the clerk (star 4 (1 mm), nori-bento) and the product registered by the customer (Japanese-style large-sized yakisoba). Since the display mode is different from the natural water of Mt. A and B (1.5L), C chocolate), the overall registration order (Japanese-style large fried noodles A → Star 4 (1mm) → Natural water of Mt. B (1.5L)) → Nori-bento → C chocolate), registration order on the clerk side (Star 4 (1mm) → Nori-bento) and registration order on the customer side (Japanese-style large yakisoba A → B mountain natural water (1.5L) → C chocolate ) Is also easier to recognize. The same applies to the display example shown in FIG. 23 (described later).

In FIG. 22, the characters are enlarged and displayed as highlighting, but the characters may be enlarged or displayed in place of or in addition to the enlarged characters.

(Other display example 1)
The display on the clerk side and the customer side in the double scan mode is not limited to the one described using the display example of FIG. FIG. 23 is another display example on the clerk side and the customer side. Specifically, FIG. 23A is an example of a registration screen displayed on the clerk side display unit 210. FIG. 23B is an example of a registration screen displayed on the customer side display unit 205.

For example, when "C chocolate" is scanned by the customer side scanner unit 206 in step S410 of FIG. 20, the POS terminal 20 refers to the registration information (specifically, the registration category) shown in FIG. 21 and steps S412. The registration screen as shown in FIG. 23 (A) may be displayed on the clerk side display unit 210, and the registration screen as shown in FIG. 23 (B) may be displayed on the customer side display unit 205 in step S413.

As shown in FIG. 23 (A), on the clerk side (clerk side display unit 210), the product (star 4 (1 mm), glue lunch) registered on the clerk side (own side) is a normal mode (normal size). ), And the products registered on the customer side (the other side) (Japanese-style large-sized yakisoba A, B mountain natural water (1.5L), C chocolate) are emphasized (with a star, the first character is advanced). ) Is displayed. In addition, the first character advance is to advance the display start position by one character (close to the left side or move).

As shown in FIG. 23 (B), on the customer side (customer side display unit 205), the products registered on the customer side (own side) (Japanese-style large-sized yakisoba A, B mountain natural water (1.5 L)). , C chocolate) is displayed in the normal mode (normal size), and the product (star 4 (1 mm), glue lunch) registered by the clerk side (other side) is emphasized mode (marked with a star, advanced by the first character). ) Is displayed.

In FIG. 23, all three contents (character size, star mark, character advance) are performed as highlighting, but one or two may be performed instead of all three. good. Further, instead of the star mark, another mark (rice mark, etc.) may be attached. Further, as the highlighting, instead of or in addition to the above, the highlighting may be performed by the background color, or may be underlined.

In the flowchart of FIG. 20 and the display examples of FIGS. 22 and 23, an example of displaying the product registered by oneself in a normal mode and displaying the product registered by the other party in an emphasized mode has been described. However, conversely, the product registered on the other side may be displayed in the normal mode, and the product registered on the own side may be displayed in the emphasized mode.

In addition, the clerk side display unit 210 does not highlight either the product registered on the own side or the product registered on the other side, but simply indicates which side was registered. It may be displayed in an identifiable manner. For example, "clerk" is displayed between the product name and the price in the column of the product registered by oneself, and "clerk" is displayed between the product name and the price in the column of the product registered by the other party. It may be displayed as "customer". A badge-like image displayed as "clerk" or a badge-like image displayed as "customer" may be used.

Further, instead of or in addition to the above, the customer side display unit 205 does not highlight either the product registered by the customer side or the product registered by the other side, but simply simply. Which side may be displayed in an identifiable manner. For example, "Customer" is displayed between the product name and the price in the product column registered by oneself, and "Customer" is displayed between the product name and the price in the product column registered by the other party. It may be displayed as "clerk".

(Other display example 2)
The displays on the clerk side and the customer side in the double scan mode are not limited to those described using the display example of FIG. 22 and the display example of FIG. 23. FIG. 24 is another display example on the clerk side and the customer side. Specifically, FIG. 24A is an example of a registration screen displayed on the clerk side display unit 210. FIG. 24B is an example of a registration screen displayed on the customer side display unit 205.

When the fifth product "C chocolate" is scanned by the customer side scanner unit 206, the POS terminal 20 displays a registration screen as shown in FIG. 24 (A) on the clerk side display unit 210 and displays it on the customer side. A registration screen as shown in FIG. 24B may be displayed on the unit 205.

FIG. 25 is a part of the flowchart in the modified example. Specifically, FIG. 25 (A) replaces the processing of the rectangle P in the flowchart of FIG. 20. That is, the POS terminal 20 executes step S1402 of the flowchart of FIG. 25 (A) instead of step S402 of the flowchart of FIG. 20, and replaces step S403 of the flowchart of FIG. 20 with the step of the flowchart of FIG. 25 (A). S1403 is executed, step S1412 of the flowchart of FIG. 25 (A) is executed instead of step S412 of the flowchart of FIG. 20, and step S1413 of the flowchart of FIG. 25 (A) is executed instead of step S413 of the flowchart of FIG. You may do it.

That is, for example, when "C chocolate" is scanned by the customer side scanner unit 206 in step S410 (FIG. 20), the POS terminal 20 refers to the registration information (specifically, the registration category) shown in FIG. 21. , A registration screen as shown in FIG. 24 (A) is displayed on the clerk side display unit 210 in step S1412 (FIG. 25 (A)), and FIG. 24 is displayed on the customer side display unit 205 in step S1413 (FIG. 25 (A)). The registration screen as shown in (B) may be displayed.

As shown in FIG. 24 (A), in the first area H1 of the clerk side (clerk side display unit 210), a product (star 4 (1 mm), glue lunch) registered by the clerk side (own side) is placed. It is displayed in the normal mode (normal size), and in the second area H2 of the clerk side (clerk side display unit 210), the product registered by the customer side (the other side) (Japanese-style large serving Yakisoba A, B mountain natural water). (1.5L), C chocolate) is displayed in an emphasized mode (enlarged size). Further, in order to show the display contents in each area (first area H1 and second area H2), the title "clerk registered product" is displayed in the upper part of the first area H1 and the upper part of the second area H2. The title "Customer Registered Product" is displayed.

As shown in FIG. 24 (B), in the first area H1 on the customer side (customer side display unit 205), the products registered on the customer side (own side) (Japanese-style large serving Yakisoba A, B mountain natural water). (1.5L), C chocolate) is displayed in the normal mode (normal size), and the product (counterpart side) registered in the second area H2 on the customer side (customer side display unit 205) is registered by the clerk side (counterpart side). Star 4 (1 mm), glue lunch box) is displayed in an emphasized mode (enlarged size). Further, in order to show the display contents in each area (first area H1 and second area H2), the title "Product registered by the customer" is displayed at the upper part of the first area H1 and the upper part of the second area H2. The title "Products registered by the clerk" is displayed in.

On the clerk side, as shown in FIG. 24 (A), the order in which the products (star 4 (1 mm), glue lunch) registered on the clerk side in the first region H1 are registered (star 4 (1 mm) → Nori-bento), and the order in which the products registered on the customer side in the second area H2 (Japanese-style large-sized yakisoba A, B mountain natural water (1.5L), C chocolate) were registered (Japanese-style large-sized yakisoba A) → It is displayed according to the natural water of Mt. B (1.5L) → C chocolate). The same applies to the customer side (see FIG. 24 (B)).

In addition, in FIG. 24, an example in which the product registered by oneself is displayed in the first area H1 (left side area) and the product registered by the other side is displayed in the second area H2 (right side area) will be described. However, on the contrary, it operates as shown in FIG. 25B, displays the product registered on its own side in the second area H2 (right area), and displays the product registered on the other side in the first area H1. It may be displayed in (left area).

Note that FIG. 25B shows that the processing of the rectangle P in the flowchart of FIG. 20 is replaced. That is, the POS terminal 20 executes step S2402 of the flowchart of FIG. 25 (B) instead of step S402 of the flowchart of FIG. 20, and replaces step S403 of the flowchart of FIG. 20 with the step of the flowchart of FIG. 25 (B). S2403 is executed, step S2412 of the flowchart of FIG. 25 (B) is executed instead of step S412 of the flowchart of FIG. 20, and step S2413 of the flowchart of FIG. 25 (B) is executed instead of step S413 of the flowchart of FIG. You may do it.

FIG. 26 is a display example on the clerk side and the customer side. Specifically, FIG. 26A is an example of a subplanning surface displayed on the clerk side display unit 210. FIG. 26B is an example of a subplanning surface displayed on the customer side display unit 205.

For example, the POS terminal 20 displays a registration screen as shown in FIG. 22 (A) on the clerk side display unit 210 in step S412 of FIG. 20, and is shown in FIG. 22 (B) on the customer side display unit 205 in step S413. If it is determined in step S420 that the registration of all the products to be purchased has been completed after displaying such a registration screen (step S420: YES), a settlement screen as shown in FIG. 26 (A) is displayed on the clerk side display unit 210. It is displayed, and the settlement screen as shown in FIG. 26B is displayed on the customer side display unit 205. The customer confirms the total amount on the settlement screen of FIG. 26B, and either inserts cash into the slot of the change machine 209 or causes the card recognition unit of the card payment unit 208 to recognize the card. Settle the payment for all the purchased products (step S421).

As shown in FIG. 26 (A), on the clerk side (clerk side display unit 210), as in the registration screen shown in FIG. 22 (A), a product registered on the clerk side (own side) is a normal mode. Is displayed, and the products registered on the customer side (the other side) are displayed in the emphasized mode. A button (reference numeral TG) for returning to the registration screen from the settlement screen is arranged at the lower part.

As shown in FIG. 26 (B), on the customer side (customer side display unit 205), as in the registration screen shown in FIG. 22 (B), a product registered on the customer side (own side) is a normal mode. Is displayed, and the products registered by the clerk side (the other side) are displayed in the emphasized mode.

The subplanning surface of FIGS. 26A and 26B is a subplanning surface transitioning from the registration screen of FIGS. 22A and 22B, and the subplanning surface transitioning from the registration screen of FIGS. 23A and 23B. And the subplanning plane transitioned from the registration screen of FIGS. 24 (A) and 24 (B) is different from the subplanning plane of FIGS. 26 (A) and 26 (B). Specifically, the display mode of the product on the subplanning surface transitioning from the registration screen of FIGS. 22 (A) and 22 (B) is the same as the display mode of the product on the registration screen of FIGS. 22 (A) and 22 (B). The display mode of the product on the subplanning surface transitioning from the registration screen of FIGS. 23 (A) and 23 (B) may be the same as the display mode of the product on the registration screen of FIGS. 23 (A) and 24 (A). ) The display mode of the product on the subplanning surface transitioning from the registration screen of (B) may be the same as the display mode of the product on the registration screen of FIGS. 24 (A) and 24 (B).

FIG. 27 is an example of a receipt. The POS terminal 20 is, for example, in step S215 of FIG. 12 (the same applies to step S315 of FIG. 19), when both “Star 4 (1 mm)” and “special Frankfurt” are undelivered products, for example, FIG. 27 ( A receipt as shown in A) may be issued. On the receipt shown in FIG. 27 (A), "Star 4 (1 mm)" and "Special Frankfurt" are marked with rice.

Further, in the POS terminal 20, for example, in step S422 of FIG. 20, as shown in FIG. 27 (B), the “star 4 (1 mm)” and the “nori-bento” registered on the clerk side are marked with rice. A receipt may be issued. Further, as shown in FIG. 27C, the POS terminal 20 may issue a receipt in which the product registered on the customer side and the product registered on the clerk side are printed in different areas.

Although the embodiments of the present invention have been described above, the configuration of the device, the configuration of the data, the flow of processing, the mode of display and output, and the like can be appropriately changed and modified.

(About operation mode)
The POS terminal 20 shifts to the full self mode if it continues to be unused (see FIG. 9A), but when the clerk is using it (except for the operation of setting the full self mode), the POS terminal 20 shifts to the full self mode. The transition to the mode may be prohibited.

Further, by scanning the clerk code, the mode shifts from the full self mode to the double scan mode (see FIG. 9B), but instead of scanning the clerk code, the display screen of the clerk side display unit 210 is touched. This may shift from the full self mode to the double scan mode. When operating in the full self mode, a screen in which buttons corresponding to each clerk are arranged may be displayed on the clerk side display unit 210, and the clerk may be specified according to the button touched on the screen. .. Further, the full self mode may be changed to the double scan mode by operating the key operation unit 211. A button corresponding to each clerk may be arranged in the key operation unit 211, and the clerk may be specified according to the button operated in the key operation unit 211.

Further, the POS terminal 20 operating in the normal mode shifts to the semi-self mode (registration-only mode) after the processing is completed if the own POS terminal 20 is processing after transmitting the transition instruction to the other POS terminals 20 (). (See FIG. 10A), the transition may be forcibly (immediately) shifted to the semi-self mode (registration-only mode) after the transition instruction is transmitted. For example, if a transition instruction is sent while the customer is executing the settlement process on the customer side, the mode immediately shifts from the normal mode to the semi-self mode (registration-only mode), while the ongoing settlement process is completed. , May be able to be executed continuously.

Further, the POS terminal 20 operating in the normal mode or the like shifts to the semi-self mode (accounting-only mode) after the processing is completed if the own POS terminal 20 is processing after receiving the transition instruction from the other POS terminal 20. (See FIG. 10B), the semi-self mode (accounting-only mode) may be forcibly (immediately) after receiving the transition instruction. For example, if a clerk receives a transition instruction while the clerk is executing the registration process, the mode immediately shifts from the normal mode to the semi-self mode (accounting-only mode), while the ongoing registration process is completed. , May be able to continue to run.

Further, the POS terminal 20 operating in the full self mode may be made to function as the semi-self mode (accounting-only mode). That is, the POS terminal 20 operating in the semi-self mode (registration-only mode) transmits registration information to the POS terminal 20 operating in the semi-self mode (accounting-only mode), and operates in the semi-self mode (accounting-only mode). The POS terminal 20 causes the POS terminal 20 to execute the settlement process, but the POS terminal 20 operating in the semi-self mode (registration-only mode) transmits registration information to the POS terminal 20 operating in the full self mode and operates in the full self mode. The POS terminal 20 may be made to execute the settlement process. When the customer is not operating the POS terminal 20 operating in the full self mode, the registration information may be transmitted from the POS terminal 20 operating in the semi-self mode (registration-only mode). If the customer is operating, the registration information may not be sent, or even if the customer is performing the operation, the registration information may be sent so that the payment will be made immediately after the customer's operation is completed. May be good.

Further, in connection with the transmission of the registration information, a transmission button may be displayed on the clerk side display unit 210 of the POS terminal 20 that is the transmission source of the registration information. On the display unit 210 on the clerk side, the send buttons for all other POS terminals on the LAN 11 are displayed so that each POS terminal can be identified (for example, a terminal number such as "Registration 1" or "Registration 2" is attached. The send button of each POS terminal (POS terminal 20 operating in semi-self mode (accounting-only mode), POS terminal 20 in full self mode) that can be a destination can be identified. It may be displayed in. One or more POS terminals 20 to be permitted as the transmission destination of the registration information from the POS terminal 20 are determined in advance (that is, the coupling between the registration side and the settlement side is determined in advance), and the send button is based on this. May be displayed.

Further, the button corresponding to the POS terminal 20 capable of transmitting the registration information at present and the button corresponding to the POS terminal 20 unable to transmit the registration information may be displayed in different display modes. For example, a button corresponding to a POS terminal 20 capable of transmitting registration information is displayed in a normal display mode, and a button corresponding to a POS terminal 20 capable of transmitting registration information is displayed in a special display mode (for example, gray down). It may be displayed with. Currently, the button corresponding to the POS terminal 20 that cannot send the registration information may be inoperable or operation prohibited (for example, the touch may not be effective).

Further, the status of each POS terminal 20 to which the registration information is transmitted (for example, standby, in use, near-end, near-full, offline, etc.) may be notified. For example, the status of each POS terminal 20 is shared in the LAN 11 (for example, transmission / reception of information indicating the status, centralized management in the store controller 10 or one representative POS terminal 20), and is displayed on the above-mentioned button (for example). Or in association with a button), information indicating the status of each POS terminal 20 (for example, a badge-like image displaying "waiting", "in use", "near end", etc.) may be displayed. In the case of the POS terminal 20 that operates in the full self mode, it is on standby when the customer is not operating, and when the customer starts registration, it goes from waiting to in use, and when the payment is completed, it goes on standby again from in use. Be inside. You may divide the usage into registration and settlement before and after the operation of the registration completion key (subtotal key).

Further, when the customer is using the POS terminal 20 that operates in the full self mode, the transition to the normal mode may be restricted. For example, when the customer is performing the settlement process in the full self mode, the transition to the normal mode is permitted, and when the customer is performing the registration process in the full self mode, the transition to the normal mode is prohibited (at least an immediate transition). May be prohibited).

Further, although it has been explained that the POS terminal 20 shifts the operation mode according to the explicit mode transition operation by the clerk, even if it is an explicit mode transition operation, the operation mode before the transition (current operation mode) and the transition destination The operation may be restricted depending on the operation mode, operation status, and the like.

The operation mode of the POS terminal 20 may be scheduled according to the work status of the clerk (attendance status, work schedule, work schedule). However, depending on the operation mode before migration (current operation mode), the operation mode of the migration destination, the operation status, etc., there may be cases where the control is performed according to the schedule and cases where the control is not performed according to the schedule.

As the notification of the operation mode, an example in which the POS terminal 20 displays the operation mode on the display unit (clerk side display unit 210, customer side display unit 205) has been described, but the notification mode of the operation mode is not limited to this. For example, the POS terminal 20 is provided with a patrol light (registered trademark), a display board, etc. (or a patrol light, a display board, etc. is connected to the POS terminal 20), and the operation mode of the POS terminal 20 is notified by the patrol light, the display board, or the like. You may. Further, the POS system 1 is provided with a patrol light, a display board, etc. (or the patrol light, the display board, etc. are connected to the LAN 11), and the operation mode of each POS terminal 20 in the store may be notified by the patrol light, the display board, or the like. .. By using a patrol light, a display board, or the like, the operation mode can be visually recognized even from a distance (a position away from the display unit 210 on the clerk side).

(About sales of specific products)
An example of selecting from the screen as a method for the customer to specify the specific product to be purchased has been described (FIG. 11), but the method for the customer to specify the specific product to be purchased is not limited to this. For example, an order sheet (or order book) on which a barcode or the like is printed in association with a specific product (photograph, illustration, etc.) is prepared, and the barcode or the like printed on the order sheet (order book) is given to the customer. You may scan it.

It was explained that the notification that there is an undelivered product or that a voucher has been issued is to send information to the terminal carried by the clerk, but for example, e-mail, short mail, SNS, etc. are used. You may. Further, the notification mode is not limited to the transmission / reception of information. For example, voice (in-store broadcast, buzzer, chime, melody, etc.) and light (backyard, office room light, lamp, etc.) may be used.

Further, the notification mode may be different depending on the stage (number of notifications). For example, the notification by the same means may be gradually strengthened (for example, the volume of the calling chime may be gradually increased, or the output interval of the chime may be gradually shortened). Further, the notification means may be changed. The first stage is the guidance inside the store (for example, the call "Customers are waiting"), and the second stage is to blink the interior lights in the backyard and office. In the third stage, an in-store broadcast that names the person in charge of the time zone may be performed.

When there are a plurality of clerk in the store, at least one person may be notified or all of them may be notified. Information about the store clerk at the notification destination may be stored in a storage unit (RAM 203, hard disk 204, etc.). Further, the notification may be made in order according to a predetermined order (priority). Information regarding the above order (order) may also be stored in the storage unit.

Regarding age verification when delivering a specific product, for example, a voucher for a specific product that requires age verification (see FIG. 16 (A)) or a voucher that includes a specific product that requires age verification (see FIG. 16 (C)). When the bar code of is read, an authentication screen in which an age authentication button or the like is arranged is displayed on the customer side display unit 205 (or the display unit of another terminal connected to the LAN 11) of the POS terminal 20. The customer may be asked to touch the button. The POS terminal 20 stores the age authentication category as registration information when registering the product, and refers to the registration information (or registration information and product master) when reading the barcode of the voucher. If it is determined that the specific product of the voucher (specific product to be delivered) is a product that requires age verification and the age verification has not been performed yet, the above-mentioned authentication screen may be displayed.

Further, in the case of a specific product that requires age verification (alcohol, cigarettes, etc.), the medium such as a driver's license, Taspo, or My Number card may be recognized, and the intervention of a clerk may be saved. For example, if age verification without the intervention of a clerk is approved as an operation by these media, the number of situations where a voucher is issued will be reduced (for example, if age verification performed by a driver's license etc. during the registration process is approved). , Because it is not necessary to issue a voucher for alcoholic beverages), it is convenient for both the clerk and the customer.

If the specific product of the voucher (specific product to be delivered) is out of stock, the product will be returned. At the time of designating (purchasing) a specific product (see, for example, FIG. 11), it may not be possible to specify a specific product that is out of stock.

In the above flowchart (see FIGS. 12 and 19), the voucher is issued after the receipt is issued, but from the viewpoint of preventing forgetting to take the voucher, which is unfamiliar to the receipt, after the voucher is issued. A receipt may be issued. For example, in the case of the flowchart of FIG. 12, it is determined whether there is an undelivered product without issuing a receipt after the settlement, and if there is an undelivered product, a receipt is issued at least after issuing a voucher. If there are no undelivered items, only the receipt may be issued.

If the customer can be identified before the voucher is issued, information about the customer may be printed on the voucher. For example, if the customer's membership card was read before the voucher was issued, the information obtained based on the customer's (member's) membership number or membership number (for example, name. "○○ -sama", etc.) You may print it. Further, on each receipt shown in FIG. 27, information about the customer may be printed in the same manner.

Further, the voucher may be electronic information, for example, instead of a paper medium. For example, an exchange screen (for example, a screen on which code information is displayed) corresponding to a voucher may be transmitted to a terminal carried by a customer. As the transmission / reception method, for example, RFID may be used, Bluetooth (registered trademark) may be used, wireless LAN may be used, or e-mail, short mail, or SNS may be used.

In the above, the POS terminal 20 displays information about undelivered products (see FIG. 15) and information about vouchers (see FIG. 17), but other devices (for example, terminals carried by clerk or in the store). A personal computer installed in the backyard, an information display device, etc.) may display information on undelivered products and information on vouchers. In addition, another device may access necessary information (for example, specific product delivery management information shown in FIG. 14), generate and display information on undelivered products and information on vouchers by themselves. , The POS terminal 20 may generate information about undelivered goods and information about vouchers and transmit (supply) to other devices. Further, by sharing various information (information shown in FIG. 14 or the like) (for example, storing it in the store controller 10 or the like), another POS terminal 20 reads a voucher issued by a certain POS terminal 20. You may.

Information from the issuance of the voucher to the delivery of the product may be used for management and operation (product revision / abolition, staffing, etc.). Specifically, in the specific product delivery management information (see FIG. 14), the issuance status of vouchers by time zone and store may be analyzed based on the issuance category, or based on the ticketing time and voucher time. Therefore, the required time after ticket issuance may be evaluated for each time zone or each store. An electronic journal described later may be used.

(About display in double scan mode)
In the above flowchart (see FIG. 20), when either the subtotal key displayed on the clerk side display unit 210 or the registration completion key displayed on the customer side display unit 205 is pressed (step S420: YES). , The flow chart surface (see FIG. 26) is displayed. In other words, the product registration is completed by either the clerk side (subtotal key) or the customer side (registration completion key). However, the mode for completing the product registration (operation for displaying the subplanning surface) is not limited to this.

For example, the subplanning surface may be displayed only when the subtotal key on the clerk side is pressed. That is, the customer may be allowed to perform the operation of completing the product registration only by the clerk without performing the operation of completing the product registration. In this aspect, the registration completion key may or may not be displayed on the customer side display unit 205 in a display mode (for example, gray down) indicating that the operation is not effective.

Further, when both the subtotal key on the clerk side and the registration completion key on the customer side are pressed, the subplanning surface may be displayed. That is, when the subtotal key is pressed first on the clerk side (when the subtotal key is pressed), the subplan surface is displayed at the timing when the registration completion key is pressed on the customer side. If the registration completion key is pressed first on the customer side (when the registration completion key is pressed), the subplanning surface is displayed at the timing when the subtotal key is pressed on the clerk side. You may.

In the mode of displaying the subplanning surface when both the subtotal key on the clerk side and the registration completion key on the customer side are pressed, if one of the subtotal key and the registration completion key is pressed, it means that the subtotal key is pressed. May be notified to the other. For example, if the subtotal key is pressed first, it means that the subtotal key has been pressed (that is, the product registration has been performed by the clerk. For example, a message such as "The product registration by the clerk has been completed" or the like. ) May be displayed on the customer side display unit 205. On the other hand, if the registration completion key is pressed first, it means that the registration completion key has been pressed (that is, the customer has operated the product registration. For example, "the customer has completed the product registration". A message or the like) may be displayed on the display unit 210 on the clerk side.

Further, when the subtotal key is pressed, instead of or in addition to displaying the fact that the subtotal key has been pressed on the customer side display unit 205, the registration completion key displayed on the customer side display unit 205 is displayed. The display mode may be displayed by the emphasis mode (blinking or the like) until the registration completion key is pressed. Similarly, when the registration completion key is pressed, instead of or in addition to displaying the fact that the registration completion key has been pressed on the clerk side display unit 210, the subtotal displayed on the clerk side display unit 210. The display mode of the key may be displayed by the emphasis mode (blinking or the like) until the subtotal key is pressed.

In the mode of displaying the subplanning surface when both the subtotal key on the clerk side and the registration completion key on the customer side are pressed, it is prohibited to press the registration completion key until the subtotal key is pressed (for example, grayed out or hidden). Etc.), and the registration completion key may be allowed to be pressed after the subtotal key is pressed (for example, it may be displayed in a display mode that can be pressed). Alternatively, the subtotal key may be prohibited from being pressed until the registration completion key is pressed, and the subtotal key may be allowed to be pressed after the registration completion key is pressed.

In the mode of displaying the subplanning surface when both the subtotal key on the clerk side and the registration completion key on the customer side are pressed, even after the subtotal key on the clerk side is pressed, it is before the registration completion key on the customer side is pressed. Occasionally, the clerk may temporarily complete the registration and allow the product to be registered. In other words, when the subtotal key is pressed on the clerk side, the other party (customer side) is notified that the subtotal key has been pressed, but even after the subtotal key is pressed, the subplan surface is displayed. During the period (before pressing the registration completion key on the customer side), the clerk may be able to register (additionally register) the product before the product registration of the customer.

In addition, when the product is additionally registered after the operation to complete the product registration on the clerk side (when the product is additionally registered in the state where the registration is provisionally completed), in order to display the subplanning side, It is necessary for the clerk to complete the product registration again (press the subtotal key). That is, after the additional registration of the product, the subplanning surface is displayed when both the subtotal key is pressed again on the clerk side and the registration completion key is pressed on the customer side. Instead of the above, the operation of completing the product registration again on the clerk side may be unnecessary. That is, after the additional registration of the product, the subplanning surface may be displayed if the registration completion key is pressed on the customer side without pressing the subtotal key again on the clerk side.

When the subtotal key is pressed and before the registration completion key is pressed, the customer's product may be additionally registered on the clerk side as described above, but it has been described with reference to FIG. 7 (A). As such, it may be possible to register the product of the next customer. After pressing the subtotal key and before pressing the registration completion key, the clerk side display unit 210 declares whether to additionally register the customer's product or to register the next customer's product ( It may be possible to specify). For example, it may be possible to declare by a button displayed on the display unit 210 on the clerk side.

In the double scan mode, when the same product is scanned by the customer side and the clerk side, it may be notified that the same product is scanned by the customer side and the clerk side. For example, a message such as "The same product was scanned" or "This is the XXth scan" may be displayed on the display unit. The display destination of the message may be at least the clerk side. That is, when the same product is scanned by the customer side and the clerk side, the message is always displayed on the clerk side display unit 210, but the message may or may not be displayed on the customer side display unit 205. You may. For example, when the clerk scans the same product as the product already scanned by the customer, a message is displayed on the clerk display unit 210, and the same product as the product already scanned by the clerk is displayed on the customer side. In the case of scanning, a message may be displayed on the customer side display unit 205 and the clerk side display unit 210. Further, for example, it may be possible to control whether or not to display the above-mentioned message on the customer side display unit 205 according to the setting operation (or switching operation) of the store clerk.

Further, in the above, during product registration (registration screen) and after registration (small plan side), the product registered on the own side (clerk side) and the other side (customer side) are registered on the clerk side display unit 210. The product is displayed in a different display mode (see FIGS. 22 (A), 23 (A), 24 (A), and 26 (A)), and the customer side display unit 205 registers on its own side (customer side). Although the displayed product and the product registered on the other side (clerk side) are displayed in different display modes (FIG. 22 (B), FIG. 23 (B), FIG. 24 (B), FIG. 26 (B)). (See), the display mode in the store clerk side display unit 210 and the customer side display unit 205 is not limited to this.

For example, the clerk side display unit 210 does not display the product registered on the other side (customer side), but displays the product registered on the own side (clerk side), and the customer side display unit 205 displays the product registered on the other side (clerk side). You may display the products registered on your side (customer side) without displaying the products registered in). Alternatively, as shown in FIG. 22A, the clerk side display unit 210 displays the product registered on the own side (clerk side) and the product registered on the other side (customer side) in different display modes. , The customer side display unit 205 may display the product registered on the own side (customer side) without displaying the product registered on the other side (clerk side). Alternatively, the clerk side display unit 210 does not display the product registered on the other side (customer side), but displays the product registered on the own side (clerk side), and the customer side display unit 205 displays FIG. 22 (B). As shown in the above, the product registered on the own side (customer side) and the product registered on the other side (clerk side) may be displayed in different display modes.

Even if the clerk side display unit 210 can declare (designate) whether or not to display the product registered on the other side (customer side) on its own side (the clerk side display unit 210). good. In addition to or in addition to the above, the clerk side display unit 210 declares (or does not allow) the product registered on the own side (clerk side) to be displayed on the other side (customer side display unit 205). It may be possible to specify). In addition to or in addition to the above, the customer side display unit 205 declares (or does not allow) the product registered on the other side (clerk side) to be displayed on the own side (the customer side display unit 205). It may be possible to (specify). Both may be declared by a button displayed on the screen or the like.

Further, during product registration, for example, as shown in FIG. 24, the product registered by oneself and the product registered by the other party are displayed in different display areas, and after the product is registered, for example, FIG. 26. As shown in, the product registered by oneself and the product registered by the other party may be displayed in a common display area. That is, for example, when the registration screen is changed to the subplanning surface by pressing the subtotal key or the like, the product registered on the own side and the other side are registered on the registration screen before pressing the subtotal key or the like, which are displayed in different display areas. The product may be displayed in a common display area on the subplanning surface after pressing the subtotal key or the like. Further, when the registration screen transitions from the subplanning surface to the registration screen by pressing the registration screen button (reference numeral TG in FIG. 26A), the subplanning surface before pressing the registration screen button is displayed on the common display area on its own side. The registered product and the product registered by the other party may be displayed in different display areas on the registration screen after the registration screen button is pressed.

In addition, in the store clerk side display unit 210, regarding the display mode during product registration and after product registration in the store clerk side display unit 210 and the customer side display unit 205, the product registered by oneself and the other party are registered. It may be possible to declare (specify) whether to display the product in a different display area or in a common display area. In addition to or in addition to the above, in the customer side display unit 205, regarding the display mode during product registration and after product registration in the customer side display unit 205, the product registered by oneself and the other party It may be possible to declare (specify) whether to display the registered product in a different display area or in a common display area. Both may be declared by a button displayed on the screen or the like.

(About the printing department)
In the above, the POS terminal 20 includes printing units (clerk-side printing unit 213, customer-side printing unit 207) on the clerk side and the customer side, respectively (see FIGS. 2 to 4), but the printing unit included in the POS terminal 20. May be one (that is, one may be shared). For example, it may be provided with one printing unit that can rotatably change the direction from the clerk side to the customer side and from the customer side to the clerk side (direction of the medium issuing port). The orientation of the print unit may be changed manually, or is automatically changed according to the transition of the operation mode (here, the normal mode, the full self mode, the double scan mode, the semi-self mode, and the total mode are also included). It may be changed (mechanically controlled, etc.). Further, the correctness of the orientation of the printing unit may be detected by a sensor or the like.

(About analysis, etc.)
In the POS system 1, an electronic journal may be stored and used for various analyzes and the like. Even if the electronic journal includes various information and the like shown in FIGS. 13, 14, 21, 21 and the like, and output information and the like shown in FIGS. 16 and 27 (including information about the customer). good. For example, the POS terminal 20 (or the store controller 10) stores an electronic journal for each transaction, and the operating status of each operation mode (for example, by time zone day, by person in charge, or unconditionally, in each mode). Operating hours, etc.), sales performance of specific products (for example, sales quantity, etc.), voucher operation status (for example, number of vouchers issued, voucher issuance ratio to specific product sales quantity, voucher issuance The time required to deliver the product later) and the registration status of the clerk and the customer in the double scan mode (ratio of the number of registered products between the clerk and the customer, etc. It may be different for each clerk, or the customer based on the membership number etc. If the attributes (male and female age) of the product can be grasped, it may be classified by customer). The analysis result may be output to a list or the like.

In addition, by storing, for example, the registration start time (in seconds) of the first product in each transaction and the display start time of the subplanning surface in the electronic journal, the operation mode (for example, the purchase points by operation mode) can be stored. ) (For example, the time required until the registration process is completed (until the start of the subplanning surface display), etc.) may be analyzed.

(About other conditions for issuing media)
In the above, the medium (voucher) is issued due to the registration or provisional registration of a specific product (although there are other conditions such as the completion of registration of all products) (for example, FIGS. 12 and 19). (See), media may be issued under other conditions. For example, during the implementation period of a campaign to provide a card (a card that can be exchanged for a specific product according to the printed content) to customers whose total amount is equal to or greater than the predetermined amount, the total amount is equal to or greater than the predetermined amount. Due to this (although there are other conditions such as the completion of registration of all products), a medium (voucher) that can be exchanged for the card may be issued.

(About other displays)
Further, in the above, the information related to the voucher is displayed (for example, refer to the voucher notification area HJ in FIG. 17), but in the POS terminal 20, the information other than the information related to the voucher is displayed in place of or in addition to the information related to the voucher. Other information may be displayed. For example, information on registration (or provisional registration) of a specific product, information on errors and the like (for example, warning on change, warning on paper, information on calling a clerk, etc.) may be displayed. Further, by transmitting and receiving information via the LAN 11, information related to another POS terminal 20 may be displayed in place of or in addition to the information related to the POS terminal 20. Further, when displaying the information related to the other POS terminal 20, the display may be performed according to the position of the other POS terminal 20 (the positional relationship with the POS terminal 20).

It should be noted that each POS terminal 20 may refer to information indicating a positional relationship with another POS terminal 20 (for example, each POS terminal 20 itself may store and refer to information indicating the above positional relationship. The store controller 10 may store information indicating the positional relationship, and each POS terminal 20 may access the store controller 10 to refer to the information indicating the positional relationship), depending on the position of the other POS terminal 20. May be displayed. Alternatively, the display position may be determined in advance for each of the other POS terminals 20.

For example, the left and right display positions may be different depending on the arrangement of the POS terminals 20. As an example, the POS terminal 20-1 is placed on the left side of the POS terminal 20-2 (on the left side when viewed from the clerk side), and the POS terminal 20-3 is placed on the right side of the POS terminal 20-2 (on the right side when viewed from the clerk side). (That is, when viewed from the store clerk side display unit 210 side, the POS terminal 20-1 is arranged on the left side, the POS terminal 20-2 is arranged in the center of the left and right, and the POS terminal 20-3 is arranged on the right side. (When arranged), in the clerk side display unit 210 of the POS terminal 20-2 arranged in the center of the left and right, information about the POS terminal 20-1 located on the left side of the POS terminal 20-2 is displayed on the left side of the screen. It may be displayed and information about the POS terminal 20-3 located on the right side of the POS terminal 20-2 may be displayed on the right side of the screen (see FIG. 28).

Further, in the clerk-side display unit 210 of the POS terminal 20-1 arranged on the left side, information on the POS terminal 20-2 and the POS terminal 20-3 located on the right side of the POS terminal 20-1 is displayed on the right side of the screen. It may be displayed. For example, even if the information about the POS terminal 20-3 located farther from the POS terminal 20-1 is displayed on the right side of the information about the POS terminal 20-2 located closer to the POS terminal 20-1. Good (see Figure 29). Similarly, on the clerk side display unit 210 of the POS terminal 20-3 arranged on the right side, information on the POS terminal 20-1 and the POS terminal 20-2 located on the left side of the POS terminal 20-3 is displayed on the left side of the screen. It may be displayed in. For example, even if the information about the POS terminal 20-1 located farther from the POS terminal 20-3 is displayed on the left side of the information about the POS terminal 20-2 located closer to the POS terminal 20-1. Good (not shown).

FIG. 28 is a display example on the clerk side display unit 210 of the central POS terminal 20 (POS terminal 20-2 in the above description) among the three POS terminals 20 arranged side by side in the store. FIG. 29 is a display example on the clerk side display unit 210 of the POS terminal 20 (POS terminal 20-1 in the above description) on the left side of the three POS terminals 20 arranged side by side in the store.

In FIG. 28, the area HJa on the left side of the screen is a display area for displaying information about the POS terminal 20 on the left side (POS terminal 20-1 in the above description). In Area HJa, in addition to information on vouchers, information on registration (or provisional registration) of specific products (specifically, one special Frankfurt has been purchased), information on errors, etc. (specifically, near-end) Is also displayed. The area HJb on the right side of the screen is a display area for displaying information about the POS terminal 20 on the right side (POS terminal 20-3 in the above description). In the area HJb, in addition to the information on the voucher, it is also displayed that two Star 4 (1 mm), which is a specific product, have been purchased (ordered).

In FIG. 29, the area HJc on the right side of the screen is a display area for displaying information about the central POS terminal 20 (POS terminal 20-2 in the above description). The area HJd on the right side of the screen is a display area for displaying information about the POS terminal 20 on the right side (POS terminal 20-3 in the above description). In the area HJd, in addition to the information on the voucher, the information on the registration (or provisional registration) of the specific product (specifically, the fact that two Star 4 (1 mm) have been purchased) is also displayed.

In addition, although information on the elapsed time from the issuance of the voucher (for example, "2 minutes have passed") is displayed on the display of the voucher, the purchase (registration, provisional) of the specific product is also displayed on the display of the specific product. Information regarding the elapsed time from registration) may be displayed. Further, in the error display or the like, information regarding the elapsed time from the occurrence of the error or the like may be displayed.

In the above-mentioned area (area HJa, etc.), the display mode may be different depending on the type of display information (for example, voucher, specific product, error, etc.). In the area HJa of FIG. 28, errors and the like (specifically, near-end) are distinguished from others and the corners are rounded. Further, the priority order (for example, the display order) may be different based on the type of display information. For example, in FIG. 28, the information related to the error or the like is displayed below the other information, but it may be displayed above the other information.

The above-mentioned area (including the area HJ in FIG. 17 such as the area HJa) may or may not always be displayed with or without display information, and may or may not be displayed when there is display information. In some cases, it may not be displayed. For example, when the display information is lost in the area HJb of FIG. 28 (when the product of the voucher is handed over to the customer who has the voucher (H512) and the star 4 (1 mm) is handed over to the customer who is registering the product). Although the display information of the area HJb disappears, the area HJb itself may be left displayed without being erased, or the area HJb itself may be erased (other parts such as preset keys may be packed on the right side). good). That is, the area may be always reserved regardless of the presence or absence of display information, or may be secured according to the presence or absence of display information.

Further, the example shown in FIGS. 28 and 29 is a display example when three POS terminals 20 are arranged in the store, but the same may be applied to two or four or more POS terminals 20. For example, four POS terminals 20 are arranged in the store, and the area on the right side of the clerk side display unit 210 of the leftmost POS terminal 20 has a maximum of three columns (always three columns may be displayed).

In the above, the current operation mode of the own POS terminal 20 is displayed (for example, reference numeral M in FIG. 17), but for example, information on the operation mode of another POS terminal 20 can be acquired via the LAN 11. Therefore, the current operation mode of the other POS terminal 20 may also be displayed.

The appendix is disclosed below.
(Appendix A1)
A product sales data processing device used to sell products.
An operating means that accepts customer operations to identify the product to be purchased,
A registration means for registering a product specified by a customer's operation received by the operation means, and a registration means.
A settlement means for settlement of products registered by the registration means, and a settlement means.
A medium issuance control means for controlling the issuance of a medium is provided.
The registration means can register both products that can be purchased without the intervention of a clerk and products that cannot be purchased without the intervention of a clerk.
The payment means can be used to settle both products that cannot be purchased without the help of a clerk and products that cannot be purchased without the help of a clerk.
The medium issuance control means is characterized in that it controls the issuance of a voucher for a product that cannot be purchased without the intervention of the clerk, based on the fact that the product that cannot be purchased without the intervention of the clerk has been settled. Product sales data processing device.

(Appendix A2)
Equipped with a notification means to notify the clerk,
The above-mentioned notification means is described in Appendix A1, wherein it is possible to notify the clerk that a customer response is required based on the fact that a product that cannot be purchased without the intervention of the clerk is identified by the operation of the customer. Product sales data processing device.

(Appendix A3)
The product sales data processing device according to Appendix A2, wherein the notification means notifies a clerk that the voucher has been issued based on the issuance of the voucher.

(Appendix A4)
The notification means is
The product sales data processing device according to Appendix A2 or Appendix A3, wherein after the issuance of the voucher, it is possible to notify the clerk that the voucher has been issued a plurality of times at preset time intervals. ..

(Appendix A5)
It is equipped with a customer-side display unit that is directed toward the customer side and a clerk-side display unit that is directed toward the clerk side.
Based on the fact that a product that cannot be purchased without the intervention of a clerk is identified by the operation of the customer, the notification means displays at least the product name of the product that cannot be purchased without the intervention of the clerk on the display unit on the clerk side. The product sales data processing device according to any one of Supplementary A2 to Supplementary A4, which is characterized by displaying.

(Appendix A6)
The computer of the product sales data processing device used for selling products,
An operating means that accepts customer operations to identify the product to be purchased,
A registration means for registering a product specified by a customer's operation received by the operation means,
Settlement means for settling products registered by the registration means,
Media issuance control means, which controls the issuance of media,
It is a program to function as a notification means to notify the clerk.
The registration means can register both products that can be purchased without the intervention of a clerk and products that cannot be purchased without the intervention of a clerk.
The payment means can be used to settle both products that cannot be purchased without the help of a clerk and products that cannot be purchased without the help of a clerk.
The notification means can notify the store clerk that a customer response is required based on the fact that a product that cannot be purchased without the intervention of the store clerk is identified by the customer's operation.
The medium issuance control means is characterized in that it controls the issuance of a voucher for a product that cannot be purchased without the intervention of the clerk, based on the fact that the product that cannot be purchased without the intervention of the clerk has been settled. program.

(Appendix B1)
It is a product sales data processing device that has a customer side display unit directed to the customer side and a store clerk side display unit directed to the store clerk side, and is used for selling products.
The clerk's product registration method directed to the clerk,
Customer-side product registration means directed toward the customer side,
The store clerk side display unit and the display control means for controlling the display on the customer side display unit are provided.
The display control means is
In the clerk-side display unit, the clerk-side registered product, which is a product registered by the clerk-side product registration means, and the customer-side registered product, which is a product registered by the customer-side product registration means, are displayed in different display modes. A product sales data processing device characterized by having the product sold.

(Appendix B2)
The display control means is
The product sales data processing device according to Appendix B1, wherein the customer-side display unit displays the clerk-side registered product and the customer-side registered product in different display modes.

(Appendix B3)
At least, an operation mode for registering a product only by the clerk-side product registration means (for example, a normal mode shown in FIG. 5, a semi-self mode shown in FIG. 8, etc.), the clerk-side product registration means, and the customer-side product registration. It has an operation mode (for example, the double scan mode shown in FIG. 7) for registering products in parallel by both means.
The display control means is
When operating in the operation mode of registering products in parallel by both the clerk-side product registration means and the customer-side product registration means, the clerk-side registered product and the customer-side registered product are displayed so as to be distinguishable. The product sales data processing device according to the appendix B1 or the appendix B2, characterized in that the product is to be used.

(Appendix B4)
At least, in parallel by both the operation mode in which the product is registered only by the customer-side product registration means (for example, the full self-mode shown in FIG. 6) and the clerk-side product registration means and the customer-side product registration means. It has an operation mode for registering products (for example, the double scan mode shown in FIG. 7).
The display control means is
When operating in the operation mode of registering products in parallel by both the clerk-side product registration means and the customer-side product registration means, the clerk-side registered product and the customer-side registered product are displayed so as to be distinguishable. The product sales data processing device according to the appendix B1 or the appendix B2, characterized in that the product is to be used.

(Appendix B5)
The display control means is
The product sales data processing device according to any one of Supplementary Provisions B1 to B4, wherein the clerk-side display unit displays the customer-side registered product in a display mode that is easier to see than the clerk-side registered product.

(Appendix B6)
The display control means is
The product sales data processing device according to any one of Supplementary Provisions B2 to B5, wherein the customer-side display unit displays the clerk-side registered product in a display mode that is easier to see than the customer-side registered product.

(Appendix B7)
The display control means is
In each of the clerk side display unit and the customer side display unit, a plurality of the clerk side registered products are displayed side by side in the order of registration by the clerk side product registration means.
In any of the appendices B1 to B6, each of the clerk-side display unit and the customer-side display unit displays a plurality of the customer-side registered products side by side in the order of registration by the customer-side product registration means. The described product sales data processing device.

(Appendix B8)
The display control means is
Each of the clerk-side display unit and the customer-side display unit is characterized in that the clerk-side registered product and the customer-side registered product are displayed side by side in the order of registration by the clerk-side product registration means and the customer-side product registration means. The product sales data processing device according to any one of Supplementary note B1 to Supplementary note B7.

(Appendix B9)
The display control means is
In the clerk side display unit, the clerk side registered product and the customer side registered product are displayed side by side in the order of registration, and the last registered clerk side registered product is displayed in a predetermined area.
In the appendix B8, the customer-side display unit displays the clerk-side registered product and the customer-side registered product side by side in the order of registration, and displays the last registered customer-side registered product in a predetermined area. The described product sales data processing device.

(Appendix B10)
A computer of a product sales data processing device, which has a customer-side display unit directed to the customer side and a clerk-side display unit directed to the clerk side, and is used for selling products.
Clerk-side product registration means directed toward the clerk-side,
Customer-side product registration means directed toward the customer side,
It is a program for functioning as a display control means for controlling display in the store clerk side display unit and the customer side display unit.
The display control means includes a clerk-side registered product that is a product registered by the clerk-side product registration means and a customer-side registered product that is a product registered by the customer-side product registration means in the clerk-side display unit. A program characterized by displaying a product in a different display mode.

The program for realizing the POS system 1 and the POS terminal 20 described above may be recorded on a computer-readable recording medium, and the program may be read into the computer system and executed. The term "computer system" as used herein includes hardware such as an OS and peripheral devices. Further, the "computer-readable recording medium" refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, or a CD-ROM, and a storage device such as a hard disk built in a computer system. Furthermore, a "computer-readable recording medium" is a volatile memory (RAM) inside a computer system that serves as a server or client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. In addition, it shall include those that hold the program for a certain period of time. Further, the program may be transmitted from a computer system in which this program is stored in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the "transmission medium" for transmitting a program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. Further, the above program may be for realizing a part of the above-mentioned functions. Further, a so-called difference file (difference program) may be used, which can realize the above-mentioned function in combination with a program already recorded in the computer system.

1 ... POS system 10 ... Store controller 20 ... POS terminal 201 ... CPU
202 ... ROM
203 ... RAM
204 ... Hard disk 205 ... Customer side display unit 206 ... Customer side scanner unit 207 ... Customer side printing unit 208 ... Card payment unit 209 ... Change machine 210 ... Clerk side display unit 211 ... Key operation unit 212 ... Clerk side scanner unit 213 ... Clerk side scanner unit 213 ... Clerk Side printing unit 214 ... Audio output unit 215 ... Communication unit

Claims (5)

It is a product sales data processing device that has a customer side display unit directed to the customer side and a store clerk side display unit directed to the store clerk side, and is used for selling products.
A registration method for registering products to purchase, and
A settlement means for settlement of products registered by the registration means, and a settlement means.
It is provided with a determination means for determining whether or not the product registered by the registration means is a specific product taken out from the counter and delivered to the customer .
The clerk side display unit
A product sales data processing device comprising displaying a list of products registered by the registration means and determined to be the specific product by the determination means as undelivered products . The clerk side display unit
The product sales data processing device according to claim 1 , wherein an operation of designating the undelivered product and making it a delivered product can be accepted in the list display. Equipped with printing means
The printing means is
The product sales data processing according to claim 1 or 2 , wherein when the undelivered product is included in the settled product, a receipt printed with the undelivered product distinguishably printed is printed. Device. Equipped with printing means
The printing means is
The product sales data processing apparatus according to claim 1 or 2 , wherein when the undelivered product is included in the settled product, a medium for exchanging the undelivered product is printed. .. A computer of a product sales data processing device , which has a customer-side display unit directed to the customer side and a clerk-side display unit directed to the clerk side as a display unit, is used for selling products.
Display control means for controlling the display of the display unit,
Registration method for registering products to purchase,
Settlement means for settling products registered by the registration means,
The product registered by the registration means is made to function as a judgment means for determining whether or not the product is a specific product that the clerk takes out from the counter and delivers to the customer .
The display control means is
A program for displaying a list of products registered by the registration means and determined to be the specific products by the determination means as undelivered products on the salesperson side display unit .

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