JP2019070978A - Commodity sales data processing device and program - Google Patents

Abstract

To shorten waiting time of customers.SOLUTION: A commodity sales data processing device used for selling commodities, includes: operation means for receiving the operation of a customer for specifying a commodity to be bought; registration means for registering the commodity specified by the operation of the customer that is received by the operation means; adjustment means for adjusting the commodity registered by the registration means; and medium issuance control means for controlling issuance of a medium. The registration means can register either commodities that can be bought without through a salesclerk and commodities that can be bought only through the salesclerk. The adjustment means permits the adjustment of a commodity that can be bought without through the salesclerk and a commodity that can be bought only through the salesclerk. The medium issuance control means controls the issuance of an exchange ticket of a commodity that can be bought only through the salesclerk on the basis of the fact that the adjustment of the commodity, which can be bought only through the salesclerk, is performed.SELECTED DRAWING: Figure 12

Description

  The present invention relates to a commodity sales data processing apparatus and program.

  In mass retailers, convenience stores, supermarkets, etc., in general, the number of clerks is often reduced from the viewpoint of work efficiency in a time zone where there are few customers (early morning, late night, etc.) as compared with many time zones. Therefore, when the store clerk is performing predetermined work (for example, taking out products, pulling up discarded products, etc.) in a time zone where there are few customers, the response to the customers tends to be delayed, for example, I have to wait. On the other hand, in order to eliminate the need for sales clerks, full-self POS registers and the like for customers to perform accounting (product registration and settlement) have gradually become widespread. There has also been proposed a ticketing machine for issuing a ticket or a ticket exchange ticket (see, for example, Patent Document 1).

Unexamined-Japanese-Patent No. 2015-049682

  However, for example, even if a full-self POS register is introduced to improve work efficiency, a product requiring the intervention of a clerk (for example, a product requiring age certification such as liquor or cigarette, a product such as oden or Frankfurt) In the case where a customer purchases items such as non-packaged goods, goods not displayed on a general display shelf, etc.), the customer is forced to wait before the register until the store clerk comes before the register. There is.

  The present invention has been made in view of such circumstances, and an object thereof is to provide a technique for shortening the waiting time of a customer.

  In order to solve the problems described above, a product sales data processing apparatus according to an aspect of the present invention is a product sales data processing apparatus used for selling a product, and receives an operation of a customer for specifying a product to be purchased. Operation means, registration means for registering goods specified by the operation of the customer received by the operation means, settlement means for adjusting the goods registered by the registration means, medium issuing control means for controlling the issuance of the medium And the registration means can register any item that can be purchased without the help of a store clerk, and any item that can not be purchased without the help of the store clerk, and the checkout means should not pass through the store clerk Items that can not be purchased and items that can not be purchased without the help of a clerk can be settled, and the medium issuance control means can be settled items that can not be purchased without the help of a clerk Based on the door, to control the issuance of vouchers of purchase impossible goods without going through a 該店 members.

  According to the above, issuance of the exchange ticket shortens the waiting time of the customer.

  The commodity sales data processing apparatus includes notification means for notifying a store clerk that the customer response is required based on the fact that a product which can not be purchased without the store clerk is specified by the operation of the customer. May be notified to the store clerk.

  According to the above, the notification to the store clerk shortens the waiting time of the customer.

  In the commodity sales data processing apparatus, the notification means may notify a store clerk that the exchange ticket has been issued based on the issuance of the exchange ticket.

  According to the above, the notification at the time of issue of the exchange ticket shortens the waiting time of the customer.

  In the commodity sales data processing apparatus, the notification means may notify the store clerk that the exchange ticket has been issued a plurality of times at preset time intervals after the issuance of the exchange ticket.

  According to the above, the waiting time of the customer is shortened by the plural times of notification after the issue of the exchange ticket.

  The commodity sales data processing apparatus includes a customer side display unit directed to a customer side and a clerk side display unit directed to a clerk side, and the notification means is a customer who can not purchase a commodity that can not be purchased without a clerk. And at least a product name of a product that can not be purchased without the clerk may be displayed on the clerk side display unit based on the fact that the clerk has been identified by the operation of (4).

  According to the above, the display on the store clerk side display section shortens the waiting time of the customer.

  In order to solve the problems described above, a program according to one aspect of the present invention is an operation means for receiving an operation of a customer for specifying a product to be purchased, the computer of the product sales data processing device used for selling the product; Registration means for registering goods specified by the operation of the customer accepted by the operation means, settlement means for settling the goods registered by the registration means, medium issuance control means for controlling the issuance of the medium, notification means for notifying the store clerk A program for causing the registration function to register any of products that can be purchased without the help of a store clerk and products that can not be purchased without the help of the store clerk; Any item that can not be purchased without the help of a store clerk and items that can not be purchased without the help of the store clerk can be settled, and the notification means can be sent via the store clerk. If not, it is possible to notify the store clerk that a customer response is required based on the fact that the non-purchasable item is specified by the operation of the customer, and the medium issuance control means can not purchase the item without the store clerk. The program is characterized by controlling the issue of exchange vouchers for products that can not be purchased without the sales clerk based on the account settlement.

  According to the above, the wait time of the customer is shortened by the notification to the store clerk and the issuance of the exchange ticket.

  As described above, the waiting time of the customer is shortened.

It is a network block diagram of a POS system. It is a figure which shows the example of installation of a POS terminal. It is a figure which shows the example of an external appearance of POS terminal. It is a figure which shows the structural example of a POS terminal. It is a figure explaining the outline of the operation mode of a POS terminal. It is a figure explaining the outline of the operation mode of a POS terminal. It is a figure explaining the outline of the operation mode of a POS terminal. It is a figure explaining the outline of the operation mode of a POS terminal. It is a figure explaining an example of transfer of an operation mode. It is a figure explaining an example of transfer of an operation mode. It is an example of a display in a customer side display part. It is a flowchart which shows an example of the operation | movement at the time of registration of specific goods. It is an example of registration information. It is an example of specific product delivery management information. It is an example of a display in a store clerk side display part. It is an example of a voucher. It is an example of a display in the clerk side display part of other POS terminals. It is a flowchart which shows an example of the operation | movement after the issue of a exchange ticket. It is a flowchart which shows the other example of the operation | movement at the time of registration of specific goods. It is a flowchart which shows an example of the operation | movement at the time of registration of goods. It is an example of registration information. It is an example of a display by the store clerk side and a customer side. It is another display example on the shop assistant side and the customer side. It is another display example on the shop assistant side and the customer side. It is a part of flowchart in a modification. It is an example of a display by the store clerk side and a customer side. It is an example of a receipt. It is an example of a display in the clerk side display part of the POS terminal of a center. It is an example of a display in the clerk side display part of POS terminal on the left.

  FIG. 1 is a network block diagram of a POS (Point Of Sales) system according to an embodiment of the present invention. The POS system 1 shown in FIG. 1 includes three POS terminals 20-1, POS terminals 20-2, POS terminals 20-3, and a store controller (store computer, management device) 10, each via a LAN 11 It is connected communicably. Hereinafter, the POS terminals 20-1, 20-2, and 20-3 will be collectively referred to as the POS terminal 20 unless otherwise specified.

  The POS system 1 can be introduced into various stores, but in the following description, the case where the POS system 1 is introduced into a convenience store will be described as an example.

  FIG. 2 is a diagram showing an installation example of the POS terminal. FIG. 2A is a perspective view of the POS terminal 20 and the like as viewed from the customer side. FIG. 2B is a perspective view of the POS terminal 20 and the like viewed from the clerk side. As shown in FIG. 2A, a counter is placed on the right side of the POS terminal 20 as viewed from the customer side.

  FIG. 3 is a view showing an example of the appearance of the POS terminal. FIG. 3A is a perspective view of the POS terminal 20 as viewed from the customer side. FIG. 3B is a perspective view of the POS terminal 20 as seen from the clerk side. FIG. 4 is a view showing a configuration example of the POS terminal 20. As shown in FIG. In FIG. 3 and FIG. 4, the same parts are given the same reference numerals.

  Hereinafter, the configuration example of the POS terminal 20 shown in FIG. 4 will be described with reference to FIG. The POS terminal 20 includes a CPU 201, a ROM 202, a RAM 203, a hard disk 204, a customer side display unit 205, a customer side scanner unit 206, a customer side printing unit 207, a card settlement unit 208, and a change machine 209. A clerk side display unit 210, a key operation unit 211, a clerk side scanner unit 212, a clerk side printing unit 213, an audio output unit 214, and a communication unit 215 are provided. These can communicate with each other via a bus.

The CPU 201 is a central processing unit, and controls the operation of the POS terminal 20 by reading and executing a program stored in the ROM 202.
The ROM 202 is a read only memory, and stores various kinds of information used by the CPU 201 including a program.

  The RAM 203 is a read / write memory, and stores various information. For example, the RAM 203 may be information obtained from the outside (for example, a product master obtained from the store controller 10) or information generated in the process (for example, registration information generated in the registration process, settlement information generated in the settlement process) Remember. In the following description, one or both of the registration information and the settlement information may be referred to as transaction information.

  The hard disk 204 stores various information. The hard disk 204 may store, for example, a program executed by the CPU 201 instead of the ROM 202. Further, instead of the RAM 203, information acquired from the outside or information generated in processing may be stored.

The customer side display unit 205 is a touch display for a customer, displays various information to the customer, and receives various inputs from the customer.
The customer-side scanner unit 206 is a scanner unit for a customer, and optically reads, for example, a barcode (such as a product code) attached to a product.

  The customer side scanner unit 206 is used when the customer registers a product, but the customer may register the product by another method. For example, when an order button or the like for a product is displayed on the customer side display unit 205, the customer can operate (depress) the order button and register the product.

  The customer side printing unit 207 is a printing unit that discharges the medium to the customer side, and prints and issues various media such as a receipt, for example.

  The card payment unit 208 is a payment mechanism using various cards (credit card, traffic card, etc.). The card settlement unit 208 of the present embodiment includes a card recognition unit (reading unit), a display unit, and an operation unit, as long as at least a card recognition unit is provided.

  The change machine 209 (cash settlement unit) is a settlement mechanism using cash, has an inlet for bills and coins, and an outlet for bills and coins, calculates the amount of money inserted into the insertion slot, and calculates the amount of money inserted and the amount purchased. The amount of change, which is the difference, is calculated, and the change is discharged from the discharge port.

The store clerk side display unit 210 is a touch display for a store clerk, displays various information to the store clerk, and accepts various inputs from the store clerk.
The key operation unit 211 includes various keys (buttons) and receives various inputs from the store clerk.
The clerk side scanner unit 212 is a scanner unit for a clerk, and optically reads, for example, a bar code (such as a commodity code) attached to a product or a clerk code attached to a nameplate of a clerk.

  Although the clerk side scanner unit 212 is used when the clerk registers goods, the clerk may register goods by other methods. For example, when a key corresponding to a product (for example, a key corresponding to a sports newspaper, etc.) is arranged in the key operation unit 211, the clerk may operate (press) the key to register the product. it can. In addition, when a preset key corresponding to a product is displayed on the store clerk side display unit 210, the store clerk can operate the preset key to register the product.

  The clerk side printing unit 213 is a printing unit that discharges the medium to the clerk side, and prints and issues various media such as a receipt, for example.

The audio output unit 214 outputs an audio. For example, the voice output unit 214 outputs voice guidance and the like.
The communication unit 215 transmits and receives information to and from another device (the other POS terminal 20, the store controller 10).

(Overview of each operation mode)
Subsequently, the operation mode of the POS terminal 20 will be described. The POS terminal 20 has a plurality of operation modes. Specifically, the POS terminal 20 has four operation modes (normal mode, full self mode, double scan mode, semi self mode). The operation mode described below is the operation mode during normal operation (operation mode related to product registration processing and accounting processing), and the aggregation mode in which sales and presence are aggregated and inquired, and a clerk or maintenance worker etc. It does not include the maintenance mode for setup and maintenance work, and the training mode for newcomers to train.

  5 to 8 are diagrams schematically illustrating the operation mode of the POS terminal. FIG. 5 is a diagram for explaining the outline of the normal mode. FIG. 5A is a schematic diagram showing the flow of processing (product registration processing, accounting processing) in the normal mode and the operation of a person (salesperson, customer), and FIG. 5B is a diagram of the POS terminal 20 in the normal mode. It is the flowchart which showed the basic flow of operation. FIG. 6 is a diagram for explaining an outline of the full self mode. FIG. 6A is a schematic diagram showing the flow of processing (product registration processing, accounting processing) and the operation of a person (customer) in the full self mode, and FIG. 6B is a diagram of the POS terminal 20 in the full self mode. It is the flowchart which showed the basic flow of operation. FIG. 7 is a diagram for explaining the outline of the double scan mode. FIG. 7A is a schematic diagram showing the flow of processing (product registration processing, accounting processing) and the operation of a person (customer) in the double scan mode, and FIG. 7B is a diagram of the POS terminal 20 in the double scan mode. It is the flowchart which showed the basic flow of operation. FIG. 8 is a diagram for explaining an outline of the semi-self mode. FIG. 8A is a schematic diagram showing the flow of processing (product registration processing, accounting processing) in the semi-self mode and the operation of a person (customer), and FIGS. 8B and 8C are diagrams in the semi-self mode 6 is a flowchart showing a basic flow of the operation of the POS terminal 20.

  In the following description, a mode in which the POS terminal 20 executes the product registration process is referred to as a registration mode, and a mode in which the settlement process is performed is referred to as an accounting mode, as a different approach to classification of the four operation modes described above. There is.

(Normal mode)
In the normal mode, as shown in FIG. 5A, the clerk side performs registration processing, and the customer side executes settlement processing. That is, as shown in FIG. 5 (B), in the case of the normal mode, the clerk side becomes the registration mode, and the customer side becomes the accounting mode. That is, the POS terminal 20 operates as a registration accounting mode when viewed throughout the registration processing to the settlement processing.

  In the case of the normal mode, the clerk registers the purchased item of the customer on the clerk side (the clerk side scanner unit 212, the clerk side display unit 210, the key operation unit 211). That is, the POS terminal 20 executes the registration processing of the purchased item according to the operation of the clerk (the operation of the clerk side scanner unit 212, the clerk side display unit 210, the key operation unit 211, etc.) (upper part of FIG. 5A). .

  When the registration process by the clerk is completed, the customer confirms the total amount of purchased goods in the clerk side display unit 210, inserts money into the change machine 209, or operates the card settlement unit 208 to settle the account (FIG. 5) Bottom of (A)). That is, the POS terminal 20 executes the settlement process by the operation of the customer (the insertion of money into the change machine 209, the operation of the card settlement unit 208) (the lower part of FIG. 5A).

  That is, in the normal mode, as shown in FIG. 5B, at the beginning, the store clerk side scans the product, for example, by the store clerk side scanner unit 212 (step S10: YES), and registers the product (step S11). After the subtotal key (for example, the subtotal key displayed on the store clerk side display unit 210 or the subtotal key arranged on the key operation unit 211) is pressed (step S30: YES), for example, the change machine 209 Then, the settlement is performed (step S50), and the process is completed.

  The customer may be on standby until the registration process by the store clerk is completed (the total amount of money is fixed), or may be inserted into the change machine 209 before the registration process is completed. That is, the POS terminal 20 can receive payment during the registration process (upper part of FIG. 5A).

  Further, the clerk may stand by until the settlement by the customer is completed (the customer takes a fishing or receipt receipt), but may register the purchased goods of the next customer. That is, the POS terminal 20 can register the purchased item of the next customer during the settlement process (the lower part of FIG. 5A). In addition, the clerk may be absent during settlement by the customer (lower part of FIG. 5A). That is, during the settlement of the customer, the customer's response may be ended.

  In addition, if there is any fishing, the POS terminal 20 controls the payout of the change and the bill by the change machine 209 to prevent forgetting to take the fishing sensor, etc. that the customer removes the change and the bill. After the recognition, the control unit 205 controls issuance of a receipt by the customer side printing unit 207. The same applies to the other operation modes. As described above, in the normal mode (the same applies to the double scan mode), there are cases where a store clerk is present before a customer who receives your fishing, but when a store clerk is present, the control described above is not necessarily performed. (That is, the change and change of the bill may be made simultaneously with the issuance of the receipt, or the receipt may be issued first). Further, according to the current operation mode and the presence / absence of the store clerk (for example, the presence / absence of the store clerk is recognized by the sensor), the timing of payout of change and change, issuance of receipt may be controlled.

(Full self mode)
In the full self mode, as shown in FIG. 6A, the customer side executes registration processing, and the customer side executes settlement processing. That is, as shown in FIG. 6 (B), in the case of the full self mode, the customer side becomes the registration mode as well as the accounting mode. That is, the POS terminal 20 operates as a registration accounting mode when viewed throughout the registration processing to the settlement processing.

  In the full self mode, the customer registers the purchased item on the customer side (customer side scanner unit 206, customer side display unit 205). That is, the POS terminal 20 executes the registration process of the purchased item by the operation of the customer (scanning by the customer side scanner unit 206, touch on the customer side display unit 205) (upper part of FIG. 6A).

  When the registration process is completed, the customer confirms the total price of the purchased item on the customer side display unit 205, inserts money into the change machine 209, or operates the card settlement unit 208 to settle the account (FIG. 6 (A Bottom of)). That is, the POS terminal 20 executes the settlement process (the lower part of FIG. 6A) by the operation of the customer (the insertion of money into the change machine 209, the operation of the card settlement unit 208).

  That is, in the full self mode, as shown in FIG. 6B, on the customer side, for example, the product is scanned by the customer scanner unit 206 (step S20: YES), and the product is registered (step S21). After the registration completion key (for example, the registration completion key displayed on the customer side display unit 205 or the like) is pressed (step S40: YES), the customer side performs settlement by, for example, the change machine 209 (step S50). Is complete.

  In the full self mode, as described above, the customer side executes registration processing and settlement processing, but the clerk side can not do anything. That is, even when the POS terminal 20 is operating in the full self mode, the clerk side scanner unit 212 can scan the clerk code. In addition, even when the POS terminal 20 is operating in the full self mode, it is possible to display various information (for example, a list described in FIG. 15) on the salesclerk-side display unit 210.

(Double scan mode)
As shown in FIG. 7A, the double scan mode is an operation mode in which the registration process is performed on both the store clerk side and the customer side, and the settlement side is performed on the customer side. That is, as shown in FIG. 7B, in the case of the double scan mode, both the store clerk side and the customer side are in the registration mode, and the customer side is in the accounting mode. That is, the POS terminal 20 operates as a registration accounting mode when viewed throughout the registration processing to the settlement processing.

  In the case of the double scan mode, the clerk registers the purchased item on the clerk side (the clerk side scanner unit 212, the clerk side display unit 210, the key operation unit 211), and the customer on the customer side (customer side scanner unit) At the customer side display unit 205), registration is performed. That is, the POS terminal 20 operates the store clerk (scan by the store clerk-side scanner unit 212, touch the store clerk-side display unit 210, presses the key operation unit 211, etc.), and operates the customer (customer-side scanner unit 206). The registration process of the purchased item is executed by the scan by the user, the touch on the customer side display unit 205) (upper part of FIG. 7A).

  When the registration process is completed, the customer confirms the total price of the purchased item on the customer side display unit 205, inserts money into the change machine 209, or operates the card settlement unit 208 to settle the account (FIG. 7 (A Bottom of)). That is, the POS terminal 20 executes the settlement process by the operation of the customer (the insertion of money into the change machine 209, the operation of the card settlement unit 208) (the lower part of FIG. 7A).

  That is, in the double scan mode, the shop clerk and the customer first register the product. For example, as shown in FIG. 7B, the product is registered by the scanning of the store clerk side scanner unit 212 (step S10: YES), the product is registered (step S11), and the scanning of the customer side scanner unit 206 is performed (step S20: YES), register the product (step S21). Subtotal key (for example, subtotal key displayed on the store clerk side display unit 210, or subtotal key arranged on the key operation unit 211, etc.) or registration completion key (for example, registration displayed on the customer side display unit 205) After the completion key or the like is pressed (step S41: YES), on the customer side, for example, payment is performed by the change machine 209 (step S50), and the process is completed.

  The clerk may stand by until the settlement by the customer is completed (the customer takes a fishing or receipt receipt), but may register the purchased goods of the next customer. That is, the POS terminal 20 can register the purchased item of the next customer during the settlement process (the lower part of FIG. 7A). In addition, the clerk may be absent during settlement by the customer (the lower part of FIG. 7A). That is, during the settlement of the customer, the customer's response may be ended.

(Semi-self mode)
The semi-self mode is an operation mode by two or more POS terminals 20, and as shown in FIG. 8A, the clerk side of at least one POS terminal 20 (POS terminal 20-1 in the example of FIG. 8) The registration process is executed in step S, and the settlement process is executed on the customer side of another POS terminal 20 (one of POS terminal 20-2 and POS terminal 20-3 in the example of FIG. 8) It is a mode. That is, in the case of the semi-self mode, one or more (one in the POS terminal 20-1 in the example of FIG. 8 as shown in FIG. 8B) is in the registration only mode and one or more (FIG. 8) In the example, as shown in FIG. 8C, the POS terminals 20-2 and 20-2) are in the accounting dedicated mode.

  In the case of the semi-self mode, the clerk registers the purchased item of the customer at the clerk side (the clerk side scanner unit 212, the clerk side display unit 210, the key operation unit 211) at the POS terminal 20 in the registration only mode. That is, the POS terminal 20 executes the registration processing of the purchased item by the operation of the clerk (the operation of the clerk side scanner unit 212, the clerk side display unit 210, the key operation unit 211, etc.) (upper part of FIG. 8A). .

  When the registration process by the clerk is completed, the customer moves to the POS terminal 20 in the accounting only mode, confirms the total amount of purchased goods in the clerk side display unit 210, inserts money into the change machine 209, or makes a card payment The portion 208 is operated to make a settlement (the lower part of FIG. 8A). That is, the POS terminal 20 executes the settlement process (the lower part of FIG. 8A) by the operation of the customer (the insertion of money into the change machine 209, the operation of the card settlement unit 208).

  When the registration process is completed in the registration-only mode POS terminal 20 (POS terminal 20-1 in the example of FIG. 8), the customer goes from the registration-only mode POS terminal 20 to the accounting-only mode POS terminal 20 (FIG. 8) In this case, the terminal is moved to the POS terminal 20-2), but the information necessary for the settlement process (such as registration information generated in the POS terminal 20 in the registration only mode) is supplied to the destination POS terminal 20.

  The POS terminal 20 of the transfer destination (the POS terminal 20 that executes the settlement process among the POS terminals 20 in the accounting only mode) may be designated in the POS terminal 20 in the registration only mode. Alternatively, the POS terminal 20 in the registration only mode issues a medium (a medium on which a bar code or the like for acquiring information necessary for the settlement process is printed) and issues the POS terminal 20 in the accounting only mode The destination POS terminal 20 may be used.

  That is, in the semi-self mode, the clerk of the POS terminal 20 (POS terminal 20-1) in the registration only mode first registers the product. For example, as shown in FIG. 8B, the product is registered by scanning of the store clerk side scanner unit 212 (step S10: YES) (step S11). After pressing the subtotal key (for example, the subtotal key displayed on the store clerk side display unit 210 or the subtotal key disposed on the key operation unit 211) (step S30: YES), for example, the POS terminal 20 in accounting only mode When one of the POS terminals 20-3 of the POS terminal 20-2 is designated (step S31: YES), registration information is transmitted to the designated POS terminal 20 (step S32), and the POS in the registration only mode The processing at the terminal 20 is completed.

  Subsequently, as shown in FIG. 8C, after receiving the registration information (step S49: YES), the POS terminal 20 in the accounting only mode (ie, the POS terminal 20 designated by the POS terminal 20 in the registration only mode) At the customer side, for example, the change is made by the change machine 209 (step S50), and the processing at the POS terminal 20 in the accounting only mode is completed.

  After transmitting the registration information, the clerk can register the next customer's purchased item (the lower part of FIG. 8A). The store clerk may be absent after transmitting the registration information (the lower part of FIG. 8A).

(Notice of operation mode)
The POS terminal 20 reports the current operation mode. For example, the clerk side display unit 210 may display the current operation mode. Specifically, a screen having an operation mode display field may be displayed on the clerk side display unit 210, and the current operation mode may be displayed on the operation mode display field on the screen. In addition, a screen on which an image (for example, an image of a button style) corresponding to each operation mode is arranged is displayed on the clerk side display unit 210, and an image corresponding to the current operation mode on the screen is displayed as the current operation mode. It may be displayed in a display mode different from the image that does not correspond (for example, a display mode that is more prominent than the display modes of other images). The operation mode may be displayed in the same manner on the customer side display unit 205 as well.

  Also, the POS terminal 20 may notify information according to the current operation mode. For example, a message corresponding to the current operation mode may be displayed on the customer side display unit 205. Specifically, if the current operation mode is the full self mode, for example, while waiting, the customer will register the product (a message such as "Please ask the customer to scan") It may be displayed on the customer side display unit 205 (for example, scroll display with large characters, etc.).

(Transition of operation mode)
Subsequently, transition (switching) of the operation mode of the POS terminal 20 will be described. The POS terminal 20 shifts the operation mode in accordance with an explicit mode shift operation (such as an input on the setting screen of the operation mode or an operation of the setting button of the operation mode) by the store clerk. In addition, the POS terminal 20 shifts the operation mode according to another operation (for example, reading of a store clerk code, etc.) other than the explicit mode shift operation by the store clerk. In addition, the POS terminal 20 is not limited to the operation of the store clerk, conditions regarding time such as elapsed time or predetermined time (schedule), conditions regarding transmission / reception of information such as commands with other terminals, etc. The operation mode shifts on the basis of.

  9 and 10 are diagrams for explaining an example of transition of the operation mode. FIG. 9A is a flowchart showing the flow of transition from the normal mode to the full self mode. FIG. 9B is a flowchart showing a flow of transition from the full self mode to the double scan mode. FIG. 10A is a flowchart showing the flow of transition from the normal mode to the semi-self mode (registration only mode). FIG. 10B is a flowchart showing the flow of transition from the normal mode to the semi-self mode (accounting only mode).

(Transition from normal mode to full self mode)
The flowchart of FIG. 9A starts when the POS terminal 20 (normal mode) is in a non-use state (that is, starts when neither the store clerk nor the customer is used).

Step S100: Start counting of non-use time.
Step S101: It is determined whether use has been started by a store clerk or a customer. If the use is not started, the process proceeds to step S102. If the use is started, the process proceeds to step S104.

Step S102: It is determined whether a non-use time has passed a predetermined time (for example, 10 minutes set in advance). If the predetermined time has elapsed, the process proceeds to step S103. If the predetermined time has not elapsed, the process returns to step S101.
Step S103: The operation mode is shifted from the normal mode to the full self mode.
Step S104: End the non-use time counting. Then, the flowchart of FIG. 9A ends.

  It should be noted that when transitioning to the full self mode, the store clerk may be notified that transition to the full self mode has been made (for example, information indicating that there is an undelivered product to a terminal carried by the store clerk, etc. may be sent) . Further, when transitioning to the full self mode, a message may be displayed on the customer side display unit 205 to instruct or request the customer to perform self registration.

  FIG. 9A shows the flow of the transition from the normal mode to the full self mode, but the transition from the double scan mode to the full self mode is the same as the flow of FIG. 9A. It may be

(Transition from full self mode to double scan mode)
The flowchart of FIG. 9B starts at all times (periodically at very short time intervals) at the POS terminal 20 (full self mode).

Step S110: It is determined whether or not the clerk code has been read by the clerk scanner 212. If the clerk code is read, the process proceeds to step S111. If the store clerk code is not read, the flowchart of FIG. 9B ends.

Step S111: The operation mode is shifted from the full self mode to the double scan mode. Then, the flowchart of FIG. 9B ends.

(Transition from normal mode to semi-self mode (registration only mode))
The flowchart of FIG. 10A starts at all times (periodically at a very short time interval) in the POS terminal 20 (normal mode).

Step S120: It is determined whether or not there has been an operation to declare transition to the semi-self mode (registration only mode). For example, a button for declaring transition to the semi-self mode (registration only mode) may be displayed on the clerk side display unit 210, and it may be determined whether the button is pressed (touched). If there is an operation, the process proceeds to step S121. If there is no operation, the flowchart of FIG. 10A ends.

Step S121: It is determined whether or not there is another POS terminal 20 operating in the semi-self mode in the POS system 1. As described above, in the case of the semi-self mode, one or more POS terminal 20 in the registration only mode and one or more POS terminals 20 in the accounting only mode are required. For example, when the POS terminal 20 is the POS terminal 20-1. It is determined whether one of the POS terminals 20-2 and 20-3 operates in the semi-self mode (registration only mode) and the other operates in the semi-self mode (accounting only mode). If there is no other POS terminal 20 operating in the semi-self mode, the process proceeds to step S122. If there is another POS terminal 20 operating in the semi-self mode, the process proceeds to step S124.

Step S122: It is determined whether or not another POS terminal 20 to be shifted to the semi-self mode (accounting only mode) has been designated. If there is a designation, the process proceeds to step S123. If there is no designation, the process of step S122 is repeated.
Step S123: The instruction to shift to the semi-self mode (accounting only mode) is transmitted to the designated other POS terminal 2.

Step S124: It is determined whether processing is in progress. If the process is not in progress, the process proceeds to step S125. If the process is in progress, the process of step S124 is repeated.
Step S125: The operation mode is shifted from the normal mode to the semi-self mode (registration only mode). Then, the flowchart of FIG. 10A ends.

  The operation in step S120 is performed when there is no other POS terminal 20 operating in the semi-self mode and no other POS terminal 20 capable of transitioning in the semi-self mode. It is good to make it impossible to do.

(Transition from normal mode to semi-self mode (accounting only mode))
The flowchart of FIG. 10B starts at all times (periodically at very short time intervals) in the POS terminal 20 (normal mode).

Step S130: It is determined whether a transition instruction to the semi-self mode (accounting only mode) has been received. If a transition instruction has been received, the process proceeds to step S131. When the transition instruction has not been received, the flowchart of FIG. 10B ends.

Step S131: It is determined whether processing is in progress. If it is not in process, it will progress to step S132. If the process is in progress, the process of step S131 is repeated.
Step S132: The operation mode is shifted from the normal mode to the semi-self mode (accounting only mode). Then, the flowchart of FIG. 10B ends.

  Although FIG. 10 (B) shows the flow of the transition from the normal mode to the semi-self mode (accounting only mode), the figure also relates to the transition from the full self mode to the semi self mode (accounting only mode). It may be the same as the flow of 10 (B).

(Registration of a specific product in full self mode)
The specific product is a product requiring the intervention of a store clerk. For example, products requiring confirmation of age for sale (for example, alcoholic beverages, cigarettes, etc.), products requiring packaging work, etc. for sale (for example, Oden, Frankfurt, etc.), store clerks placed in counters, etc. Products to be sold (for example, cigarettes, stamps, expensive gift items, etc.) correspond to specific products. In addition, services such as payment of utility charges, home delivery (application, pick-up), etc. are also included in the specific product because the store clerk intervenes. In addition, sales of various tickets such as concerts, presents (Mother's Day etc.), reservation items such as ordered items (eg, food for new year dishes) and game software etc. are also necessary information via clerk (applicant, delivery address etc.) If it is necessary to enter, it corresponds to a specific product. In addition, medicines and the like that require a product description of a clerk who is a pharmacist also correspond to the specific product regardless of the display position. Whether or not each item corresponds to a specific item is stored in the item master or the like. In addition, it may be stored in the product master or the like whether or not each product requires age verification.

  The full self mode is an operation mode originally prepared for customers to register and settle goods without the intervention of a store clerk, but in the case of selling a specific product which requires the intervention of a store clerk The operation will be described.

  FIG. 11 is a display example on the customer side display unit 205. In the case of the full self mode, the customer uses the customer side scanner unit 206 or operates the customer side display unit 205 to execute the registration processing of the purchased item, but the customer side display unit 205 The customer may display a registration screen (a registration screen dedicated to a specific item) as shown in FIG. 11 in order to register the specific item.

  For example, when the customer side display unit 205 initially displays a registration screen for general goods that does not correspond to the specific goods, and a predetermined operation is performed (for example, a predetermined button is pressed on the registration screen for general goods) In the case, etc., a registration screen dedicated to a specific product may be displayed. In addition, general goods are goods (goods which a customer can obtain from a display shelf) which do not require intervention of a store clerk. The registration screen for general goods can be obtained from the display shelf without going through the store clerk, but a preset key corresponding to the goods (for example, fruits and the like) not having a barcode may be displayed. .

  In FIG. 11, a tab TB1 is one in which specific products are classified into groups. The tab TB2 is obtained by further classifying specific products in the group selected in the tab TB1 into small groups. The IM is a list of individual specific products in the small group selected on the tab TB2 and displayed as an image or the like. The PU is a pop-up screen (small screen) for designating a purchase quantity or the like for one specific product selected from the list display. MG is a message for customers.

  In the example shown in FIG. 11, "Cigarette" is selected in tab TB1 by the customer, the brand "star 4" is selected in tab TB2, and "1 mm" of the series of "star 4" is selected in IM and pop-up The screen PU shows a scene in which one (“individual” and “1”) is selected. When the button “purchase confirmation” in the pop-up screen PU is pressed in the state shown in FIG. 11, one “star 4 (1 mm)” which is a specific product is registered. In addition, as shown in FIG. 11, a cigarette can also be designated (purchased) in a carton unit.

  In FIG. 11, the tabs are two layers (tab TB1 and tab TB2), but may be one layer or three or more layers. For example, individual tab products (such as chikuwa, kelp, eggs, etc.) may be displayed as a list in an image or the like under the tab TB1 "Oden" without providing the tab TB2 under the tab TB1 "Oden".

  In addition, as a designation method (purchase method) of tobacco, the number etc which can specify individual goods (“star 4 (1 mm)”, “star 4 (2 mm), ...“ lucky man (1 mm) etc. ”(part number, It is possible to directly designate the number of the cigarette shelf, etc. It is also possible to directly designate the other specific commodity by the number or the like.

  Further, although the screen shown in FIG. 11 is a registration screen dedicated to a specific item, the customer side display unit 205 may display a registration screen in which the specific item and the general item can be registered.

  FIG. 12 is a flowchart showing an example of the operation at the time of registration of a specific product. The flowchart of FIG. 12 starts always (periodically at very short time intervals) at the POS terminal 20 (full self mode).

Step S200: It is determined whether the product is scanned or the like. That is, it is determined whether the scanning of the product by the customer side scanner unit 206 or the operation of the customer side display unit 205 is performed. If the product is scanned or the like, the process proceeds to step S201. If the product is not scanned, the process proceeds to step S207.

Step S201: Register a product.
Step S202: It is determined whether the registered product is a specific product. If it is a specific product, the process proceeds to step S205. If it is not a specific product, the process proceeds to step S207.

Step S205: Manage the registered specific product as "undelivered product". For example, in the specific product delivery management information for delivering and managing a specific product, the registered specific product is stored as an undelivered product. An undelivered product is a product that has not yet been delivered to a customer (a product that the customer has not received yet).
Step S206: The store clerk is notified that there is an undelivered product. For example, information indicating that there is an undelivered product may be transmitted to a terminal carried by a store clerk. It should be noted that a message notifying the store clerk (for example, a message such as "call in store clerk" or the like) may be displayed on the customer display unit 205 (or the customer display unit 205 and the store clerk display unit 210). The same applies to step S306 in FIG.

Step S207: It is determined whether there is an undelivered item. Specifically, when no specific product is registered, or when one or more specific products are registered, but all registered specific products have already been delivered, the product is not delivered. I will not judge. On the other hand, when one or more specific products are registered, and some or all of the registered specific products have not been delivered yet, it is determined that there are undelivered products. If there are undelivered items, the process proceeds to step S208. If there is no undelivered product, the process proceeds to step S211.

Step S208: The clerk side display unit 210 displays a list of undelivered items.
Step S209: It is determined whether or not there is a specification (touch) of an undelivered item in the list of undelivered items. That is, it is determined whether or not the clerk has confirmed the undelivered product in the list (confirmation before delivery or delivery of the undelivered product to the customer), that is, whether the undelivered product has been delivered to the customer. When the undelivered product is designated, the process proceeds to step S210. If no undelivered product is specified, the process proceeds to step S211.
Step S210: The designated undelivered product is delivered. For example, in the specific product delivery management information, the specified specific product is stored as a “delivered product”. Although details will be described later, for example, the delivery classification “1 (not delivered)” in FIG. 14 is changed to the delivery classification “2 (pre-issuance delivered)”. The delivered goods are goods that have already been delivered to the customer (goods that the customer has already received).

Step S211: It is determined whether registration of all the purchased items has been completed. That is, it is determined whether or not the registration completion key (for example, the registration completion key displayed on the customer side display unit 205) is pressed. If registration of all the products is completed, the process proceeds to step S214. If not completed, the process returns to step S200.
Step S214: Settlement.
Step S215: The customer side printing unit 207 issues a receipt. In addition, you may issue the receipt which printed undelivered goods distinguishably with other goods. For example, the undelivered product may be marked with an asterisk, a star, or the like, underlined, or the like.

Step S216: It is determined whether there is an undelivered item. If there are undelivered items, the process proceeds to step S217. If there is no undelivered product, the flowchart of FIG. 12 ends.
Step S217: The customer side printing unit 207 issues (issues) a exchange ticket for an undelivered product. In addition, when the exchange ticket is issued, before the exchange ticket is issued (specifically, before the receipt is issued, etc.), the indication on the customer side that the exchange ticket is issued, the number of issued sheets, etc. The store clerk may be made known by display or sound by the unit 205.
Step S218: The fact that the exchange ticket has been issued is stored. For example, in the specific product delivery management information, the fact that the exchange ticket has been issued is stored for the goods for which the exchange ticket has been issued. Although details will be described later, for example, the ticket issue classification “0 (unissued ticket)” in FIG. 14 is changed to the ticket issue classification “1 (issued)”. Also, it stores the exchange ticket number and the ticket issue time.

Step S219: The store clerk is notified that an exchange ticket for undelivered goods has been issued. For example, information to the effect that the exchange ticket for undelivered goods has been issued may be transmitted to the terminal carried by the store clerk. Then, the flowchart of FIG. 12 ends. It should be noted that a message notifying the store clerk (for example, a message such as "call in store clerk" or the like) may be displayed on the customer display unit 205 (or the customer display unit 205 and the store clerk display unit 210). In addition, in the process of step S206, when displaying that it notified to the shop assistant on the customer side display part 205, it is not necessary to display again in the process of the said step S219. The same applies to step S319 in FIG.

  FIG. 13 is an example of registration information. The registration information stores, for example, as shown in FIG. 13, a transaction number, a transaction date, a product code, a product name, a unit price, the number, and a specific product category. The transaction number is a number that identifies the transaction. The specific product category is information indicating whether or not it is a specific product. The specific item category “0” indicates that the item is a general item that does not correspond to the specific item, and the specific item category “1” indicates that the item is a specific item.

  When the first product is scanned, etc., the POS terminal 20 stores the transaction number, date and time, and information on the first product (product code, product name, unit price, quantity, specific product category), and so on. The information on each product (product code, product name, unit price, quantity, specific product category) is stored each time the second and subsequent products are scanned or the like.

  As for the registration information shown in FIG. 13, “Japanese style large serving yakisoba A” of the product code “SC1111” is registered in step S201 of FIG. 12, and then “star 4 (1 mm)” of the product code “SC1023” is Registered, followed by Product Code "SC 4788" "B Mountain Natural Water (1.5 L)" is registered, followed by Product Code "SC 5555" "Special Frankfurt" is registered, followed by Product Code "SC 3620" The “C chocolate” is an example of registration information generated when the “C chocolate” is registered.

  Further, the registration information shown in FIG. 13 is an example as described above, and other information may be registered information instead of or in addition to each information (registration number, transaction date, product code, etc.) shown in FIG. You may memorize. For example, an operation mode may be stored as registration information. As one example, in the normal mode, the operation mode "01" is stored, in the full self mode, the operation mode "02" is stored, and in the double scan mode, the operation mode "03" is stored. In the case of the semi-self mode, the operation mode "04" may be stored. Further, a product registrant (operator) may be stored as the registration information. As an example, a store clerk code may be stored as a product registrant when a store clerk is registered, and a predetermined code (for example, “9999” or the like) indicating registration by a customer may be stored when a customer registers. For example, in the case of the registration information in FIG. 13, even if the operation mode “02 (full self mode)” and the product registrant “customer (9999)” are stored between the transaction date “YYMMDDHHMM” and the product code “SC1111” Good. In the case of registration by a customer who is a member, the member number may be stored instead of “9999”.

  Further, an age authentication classification may be stored as registration information. As an example, if it is a product that does not require age authentication, the age authentication classification "00" is stored, and if it is a product that requires age authentication but is not certified, the age authentication classification "01" is stored, If the product is a product that does not require authentication and has already been authenticated, the age authentication classification "02" may be stored. For example, for each product, an age authentication classification may be stored next to the specific product classification. In addition, as another example, when the age authentication is not performed, the age authentication class “0” may be stored, and when the age authentication is performed, the age authentication class “1” may be stored. In the former case ("00 (age certification not required)" / "01 (age certification required / not certified)" / "02 (age certification required / certified)") This is an example of managing in units. The latter (a mode in which any one of “0 (no age certification)” / “1 (with age certification)” is stored) is an example of managing age certification in transaction units.

  The operation mode may be stored for each commodity on the assumption that the operation mode changes during one transaction. Alternatively, the product registrant may be stored for each product assuming a double scan mode or the like.

  FIG. 14 is an example of specific product delivery management information. Specific product delivery management information is, for example, as shown in FIG. 14 (A) (the same applies to FIG. 14 (B), FIG. 14 (C)), transaction number, product code, delivery category, issue category, voucher number, It stores ticketing time and redemption time.

  The delivery category is information indicating whether the product (the specific product) is delivered to the customer. Delivery classification “1” indicates undelivered delivery, delivery classification “2” indicates delivered before issuance (delivery before delivery of voucher (ie before settlement), delivery classification “3” after issue It shows that it has been delivered (delivered after the voucher has been issued (that is, after settlement). The ticketing classification is information indicating whether or not a voucher has been issued (issuance) for the product (the specified product). The ticket issue category "0" indicates an unissued ticket (without ticket issue), and the ticket issue category "1" indicates that a ticket issue has been issued (ticket issue exists). The voucher number is a number for identifying the voucher of the product (the particular product) from other vouchers. The ticketing time is the time when the exchange ticket for the product (the particular product) is issued. The exchange time is the time when the product (the specified product) is exchanged. That is, it is the time when the particular commodity is delivered to the customer using the exchange ticket for the particular commodity (the particular commodity).

  For example, in step S205 of FIG. 12, the POS terminal 20 generates specific product delivery management information such as delivery classification “1 (not delivered)” and issue classification “0 (not issued)”. Also, for example, in step S210 of FIG. 12, the POS terminal 20 changes the delivery classification "1 (not delivered)" to the delivery classification "2 (pre-issuance delivered)". In addition, for example, in step S218 in FIG. 12, the POS terminal 20 changes the ticket issue classification "0 (not issued)" to the ticket issue classification "1 (issued)" and stores the exchange ticket number and the ticket issue time. Further, the POS terminal 20 changes the delivery classification “1 (not delivered)” to the delivery classification “3 (issued and delivered after issuance)” in step S233 of FIG. 18 (described later), and stores the delivery time.

  The specific product delivery management information shown in FIG. 14A indicates that the specific product (star 4 (1 mm)) of the product code “SC 1023” has not been delivered and that the exchange ticket has not been issued. It indicates that the specific product (specially manufactured Frankfurt) of the product code “SC5555” is not delivered yet, and that the exchange ticket has not been issued. That is, it indicates that the delivery to the customer has not been completed for the above two specific products, although they have been issued before the exchange ticket is issued.

  The specific product delivery management information shown in FIG. 14 (B) indicates that the specific product (star 4 (1 mm)) of the product code “SC 1023” has not been delivered yet, and indicates that the exchange ticket has been issued. It indicates that a specific product (specially produced Frankfurt) of code “SC5555” has not been delivered and that a voucher has been issued. That is, it is indicated that the exchange ticket has already been issued for the two specific products, and delivery to the customer has not been completed.

  The specific product delivery management information shown in FIG. 14C indicates that the delivery to the customer is completed before the issue of the exchange ticket (before settlement) for the specific product (star 4 (1 mm)) of the product code “SC 1023”. In the case of a specific product (specially manufactured Frankfurt) of the product code “SC5555”, it indicates that the delivery to the customer is completed after the issue of the exchange ticket.

  In the specific product delivery management information, information (for example, a notification time) may be stored regarding the record of the notification to the store clerk.

  FIG. 15 is a display example on the store clerk side display unit 210. As shown in FIG. For example, in step S208 of FIG. 12, the POS terminal 20 displays a list of undelivered items as shown in FIG.

  FIG. 15 (A) is a list of undelivered commodities based on the particular commodity delivery management information of FIG. 14 (A). That is, it indicates that the delivery to the customer has not been completed for the two specific products (star 4 (1 mm), specially made Frankfurt), but before the issue of the exchange ticket.

  FIG. 15 (B) is a list of undelivered commodities based on the specified commodity delivery management information of FIG. 14 (B). That is, for two specific products (star 4 (1 mm), specially made Frankfurt), the exchange ticket has already been issued, indicating that delivery to the customer has not been completed either.

  In FIG. 15A and FIG. 15B, a tab TB is a tab for selecting a transaction (customer). FIG. 15A shows a state in which only the tab of the customer under registration exists and is selected. In FIG. 15 (B), there is a tab of the customer under registration (the customer next to the customer in FIG. 15 (A)) and a tab of the customer after settlement (the customer in FIG. 15 (A)) Indicates that the tab is selected. In the tab of the customer after settlement, the exchange ticket number of the exchange ticket issued to the customer (one exchange ticket number as shown in FIG. 15 (B) when multiple exchange tickets are issued) is displayed. ing.

  In FIG. 15B, the area A is an area for notifying that the exchange ticket has been issued. In FIG. 15 (A) and FIG. 15 (B), the area | region B is a display area regarding undelivered goods. The area C is an area for displaying the product name and the like of the undelivered product, and the area D is an area for displaying the registered number (undelivered quantity) of the undelivered product. In FIG. 15 (B), an area E is an area for displaying the exchange ticket number of the exchange ticket of the undelivered commodity.

  FIG. 16 is an example of a voucher. For example, in step S217 of FIG. 12, the POS terminal 20 issues (issues) an exchange ticket for undelivered goods as shown in FIG.

FIG. 16A shows a voucher for the specific product (star 4 (1 mm)) of the product code “SC1023” in the specific product delivery management information of FIG. 14B. On the exchange ticket of FIG. 16A, a bar code (code BC) obtained by encoding the exchange ticket number “H345” of the exchange ticket is printed.
FIG. 16B shows a voucher for a specific product (specially manufactured Frankfurt) of the product code “SC5555” of the specific product delivery management information of FIG. 14B. On the exchange ticket of FIG. 16 (B), a barcode (code BC) obtained by encoding the exchange ticket number “H346” of the exchange ticket is printed.

  The POS terminal 20 issues one exchange voucher as shown in FIG. 16C instead of issuing the exchange voucher in FIG. 16A and the exchange voucher in FIG. 16B. May be On the exchange ticket of FIG. 16C, a bar code (code BC) obtained by encoding the exchange note number “H345” and the exchange note number “H346” is printed.

  FIG. 17 is a display example on the store clerk side display unit 210 of another POS terminal 20. As shown in FIG. When a voucher is issued at a certain POS terminal 20, information on the voucher can be displayed on another POS terminal 20. For example, as shown in FIG. 17, the other POS terminal 20 may display the exchange ticket number, the POS terminal 20 of the issuing source, and the elapsed time after issuance as the information on the exchange ticket.

  The screen shown in FIG. 17 is a registration screen having a voucher notification area HJ for notifying information on the voucher. In the exchange ticket notification area HJ, the exchange ticket number, the POS terminal 20 of the issuing source, and the elapsed time after issuance are displayed as information on the number of exchange tickets (the number of exchange tickets before delivery of goods) and each exchange ticket. ing. Specifically, in the exchange ticket notification area HJ, the number of exchange tickets is 3 (symbol HS), and the exchange ticket number “H345” is used as the information on the first exchange ticket, and the POS terminal 20 “1 of the issuer No. “machine”, elapsed time after issuance “2 minutes elapsed” is displayed (symbol H1), exchange ticket number “H346”, POS terminal 20 “issuing source” “1st machine” as information on the second exchange ticket, issue The next elapsed time "2 minutes passed" is displayed (symbol H2), and as information on the third exchange ticket, the exchange ticket number "H348", the POS terminal 20 "is the third machine" of the issuing source, the elapsed time after issuance “Before 1 minute has passed” is displayed (symbol H3). In the lower part, it is informed that the current mode (normal mode) is in progress (symbol M).

  The above first unit is, for example, the POS terminal 20-1, and the third unit is, for example, the POS terminal 20-3. The registration screen of FIG. 17 is displayed, for example, on the second unit (for example, the POS terminal 20-2).

  In the example shown in FIG. 17, a plurality of exchange notes are displayed from the top in descending order of elapsed time after issuance (in order of increasing wait time of customers). Note that the display mode may be changed according to the elapsed time. For example, when the elapsed time is less than one minute, the characters and background are normal colors (eg, light blue etc.), and when the elapsed time is one minute or more and less than 2 minutes, the characters and background are cautioned (eg, yellow etc.) When the elapsed time is 2 minutes or more, the character or background may be set to a color (eg, red, etc.) for prompt response.

  In addition, when the exchange ticket (exchange ticket before delivery of goods) does not exist, it is not necessary to display exchange ticket alerting | reporting area | region HJ itself on a registration screen. That is, when the exchange ticket ceases to exist (when the item of the exchange ticket is delivered), the exchange ticket notification area HJ itself may be hidden. Further, when the exchange ticket comes to be present (when the exchange ticket is issued at another POS terminal 20), the exchange ticket notification area HJ may be automatically displayed on the registration screen, A “refund ticket existence” button or the like may be displayed on the registration screen, and when the button is touched, the exchange ticket notification area HJ may be displayed on the registration screen.

  Moreover, the display / non-display of the exchange ticket notification area HJ may be switchable by the operation. When the exchange ticket notification area HJ is not displayed in the state in which the exchange ticket is present, it may be displayed that the exchange ticket is present (for example, a “exchange ticket existence” button or the like is displayed).

  In the lower part of the exchange ticket notification area HJ, a notification button HB for notifying other salesclerks, and a switching button KB for switching information to be displayed (exchange ticket) are disposed.

  When there is no information to be switched and displayed, the switching button KB may be invalidated and grayed down, or the switching button KB itself may be hidden.

  Further, although FIG. 17 shows a display example in the normal mode, information on a voucher may be displayed on the clerk side display unit 210 in the other mode (for example, double scan mode). In addition, although FIG. 17 is a display example on the registration screen, information on the exchange ticket may be displayed on another screen (for example, a standby screen).

  In addition, when the column (each column of each of H1, H2, H3) of each exchange ticket of exchange ticket alerting | reporting area | region HJ is touched (when the said exchange ticket is designated), the undelivered corresponding to the said exchange ticket is carried out Information on the product may be displayed. For example, when the exchange ticket (star 4 (1 mm), exchange ticket for exchanging a specially made Frankfurt) column shown in FIG. 16C is displayed in the exchange ticket notification area HJ, and the column is touched, Information as shown in area B of FIG. 15 (B) may be displayed.

  In addition, although it demonstrated that the information regarding the exchange ticket issued by the other terminal was displayed, you may also display the information regarding the exchange ticket issued by the own terminal. The exchange ticket issued by the own terminal and the exchange ticket issued by the other terminal may be easily distinguished. For example, the words "issued by own terminal" may be displayed. In addition, the issuer may be left blank, or may be displayed as "the first unit (own terminal)" or the like.

  FIG. 18 is a flow chart showing an example of the operation after the issue of the exchange ticket. The flowchart of FIG. 18 starts when there is an undelivered item in the POS terminal 20 (full self mode). It is assumed that a list of undelivered items as shown in FIG. 15 is displayed on the clerk side display unit 210. In addition, it is assumed that a voucher is issued for each undelivered product.

Step S230: It is determined whether the barcode of the voucher has been scanned. That is, it is determined whether the bar code of the exchange ticket has been scanned by the clerk side scanner unit 212 or not. The clerk scans the bar code of the voucher and delivers the undelivered item of the voucher to the customer or delivers the undelivered item of the voucher to the customer and scans the barcode of the voucher. Therefore, the determination is a determination as to whether the store clerk delivers the undelivered product to the customer in exchange for the exchange ticket. If it is not scanned, the process proceeds to step S231. If it is scanned, the process proceeds to step S233.

Step S231: With respect to the transaction (the customer), it is determined whether or not a predetermined time has passed since the notification to the store clerk of the previous (most recent) transaction. That is, when the notification in step S232 (described later) in this figure (FIG. 18) is performed one or more times, a predetermined time has elapsed from the notification in step S232 (the latest notification when performed multiple times). If the notification in step S232 in FIG. 12 has not been performed yet, it is determined whether a predetermined time has elapsed from the notification in step S219 in FIG. If the predetermined time has not elapsed, the process returns to step S230. If the predetermined time has elapsed, the process proceeds to step S232.

Step S232: The store clerk is notified that there is an undelivered item. For example, information indicating that there is an undelivered product may be transmitted to a terminal carried by a store clerk. Then, the process returns to step S230.
Step S233: The undelivered goods of the exchange ticket are made to have been delivered. For example, in the specific product delivery management information, the specified specific product is stored as a “delivered product”. Specifically, the delivery classification “1 (not delivered)” is changed to the delivery classification “3 (delivery after issue)”. Also, the delivery time is stored. Then, the flowchart of FIG. 18 ends.

  According to the flowchart of FIG. 18, after issuance of the exchange ticket, the store clerk is notified that there is an undelivered product every predetermined time (that is, at fixed time intervals), but the notification is performed every predetermined time. It does not have to be done (that is, at fixed time intervals). For example, the clerk may be notified when two minutes have passed since the issue of the exchange ticket, and may be again notified to the clerk when one minute has passed, and may be notified to the clerk every 30 seconds thereafter.

  Note that the flowchart in FIG. 18 is repeatedly executed until all undelivered products disappear for a certain transaction (certain customer), so when there is a plurality of undelivered products in a certain transaction (plural exchange tickets are issued In the case, even after the first voucher has been read (even after the clerk has delivered the first undelivered item), if not all vouchers have been read within the predetermined time Although it will be notified to the store clerk many times (unless all the other undelivered goods are delivered to the customer), the notification mode may be different depending on how many times the notification is made. Alternatively, the notification to the clerk may not be performed after the first exchange ticket has been read for a certain transaction.

  Although the flowchart shown in FIG. 12 shows the operation of immediately registering even when the purchased item is a specific item (see steps S200 to S205 in FIG. 12), the purchased item is a specific item. May be registered temporarily without registration (main registration). Further, although the flowchart shown in FIG. 12 is always registered on the customer side (while maintaining the full self mode) even when the purchased item is a specific item, the clerk side is displayed when the purchased item is a specific item. You may register at (you may shift to double scan mode).

  FIG. 19 is a flowchart showing another example of the operation at the time of registration of a specific product. The flowchart of FIG. 12 starts always (periodically at very short time intervals) at the POS terminal 20 (full self mode).

Step S300: It is determined whether the product is scanned or the like. That is, it is determined whether the scanning of the product by the customer side scanner unit 206 or the operation of the customer side display unit 205 is performed. If the product is scanned or the like, the process proceeds to step S302. If the product is not scanned, the process proceeds to step S307.

Step S302: It is determined whether the scanned item is a specific item. If it is not a specific product, the process proceeds to step S303. If it is a specific product, the process proceeds to step S304.

Step S303: The product is officially registered. The main registration is a normal registration, and corresponds to, for example, the registration of step S201 in FIG. Then, the process proceeds to step S307.

Step S304: Temporary registration of a specific product. The temporary registration is a temporary registration state before the main registration is performed.
Step S305: Manage the temporarily registered specific product as "provisionally registered product". For example, as temporarily registered commodity management information (not shown), the temporarily registered specific commodity is stored as temporarily registered commodity.
Step S306: The store clerk is notified that there is a temporarily registered product. For example, information indicating that there is a temporarily registered product may be transmitted to a terminal carried by a store clerk.

Step S307: It is determined whether there is a temporarily registered product. Specifically, when there is no specific product, or when one or more specific products have been temporarily registered, but all the specific products temporarily registered have already been fully registered, there is no temporarily registered product. I will judge. On the other hand, when one or more specific products are temporarily registered, and some or all of the temporarily registered specific products are not officially registered, it is determined that there is a temporarily registered product. If there is a provisionally registered product, the process proceeds to step S308. If there is no temporarily registered product, the process proceeds to step S311.

Step S308: The clerk side display unit 210 displays a list of temporarily registered products.
Step S309: It is judged by the clerk side whether or not the temporarily registered product is scanned or the like. In other words, whether or not there has been an operation by the clerk who has confirmed the list (such as scanning of temporarily registered products by the clerk side scanner unit 212, an operation on the key operation unit 211, and an operation of the clerk side display unit 210. double scan) (ie, Since the temporarily registered product is delivered to the customer by the operation etc., it is determined whether or not the temporarily registered product has been delivered to the customer.If the temporarily registered product is scanned, etc., the process proceeds to step S310. If the registered product is not scanned or the like, the process proceeds to step S211.
Step S310: The temporary registration product scanned and the like is registered. For example, in the temporarily registered product management information, the specific product scanned or the like is stored as the “officially registered product”.

Step S311: It is determined whether registration of all the purchased items has been completed. If registration of all the products is completed, the process proceeds to step S312. If not completed, the process returns to step S300.

Step S312: It is determined whether there is a temporarily registered product. If there is a provisionally registered product, the process proceeds to step S313. If there is no temporarily registered product, the process proceeds to step S314.
Step S313: The temporary registration product is registered, and managed as an undelivered product.

  Since the processes of steps S314 to S319 of FIG. 19 are the same as the processes of steps S214 to S219 of FIG.

(Displayed by the clerk side in the double scan mode, the customer side)
The double scan mode is a mode in which the registration process is performed on both the store clerk side and the customer side. Hereinafter, displays of the store clerk side display unit 210 and the customer side display unit 205 in the registration process will be described.

  FIG. 20 is a flowchart showing an example of the operation at the time of registration of a product. The flowchart of FIG. 20 starts always (periodically at very short time intervals) in the POS terminal 20 (double scan mode). The broken line rectangle P will be described later.

Step S400: It is determined by scanning or the like of the clerk side scanner unit 212 whether or not the product is scanned or the like. That is, it is determined whether the store clerk has performed a scan by the store clerk side scanner unit 212, a touch on the store clerk side display unit 210, or a depression of the key operation unit 211 or the like. If the product is scanned or the like, the process proceeds to step S401. If the product is not scanned, the process proceeds to step S410.

Step S401: Register a product. In the registration, information indicating that the clerk has registered is also registered (stored). Specifically, the registered division "1 (salesman side)" is stored (details will be described later).
Step S402: The product is displayed on the clerk side display unit 210 in a normal display mode.
Step S403: The commodity is displayed on the customer side display unit 205 in a display manner emphasizing more than the normal display manner.

Step S410: It is determined whether the product has been scanned by the scanning of the customer side scanner unit 206 or not. That is, it is determined whether a scan by the customer side scanner unit 206 or a touch on the customer side display unit 205 has been made by the customer. If the product is scanned or the like, the process proceeds to step S411. If the product is not scanned, the process returns to step S400.

Step S411: A product is registered. In the registration, information indicating that the customer has registered is also registered (stored). Specifically, the registered division "2 (customer side)" is stored (details will be described later).
Step S412: The product is displayed on the store clerk side display unit 210 in a display mode in which the display mode is emphasized more than the normal display mode.
Step S413: The product is displayed on the customer side display unit 205 in a normal display mode.

Step S420: It is determined whether registration of all the purchased items has been completed. That is, it is determined whether or not any of the subtotal key displayed on the clerk side display unit 210 or the registration completion key displayed on the customer side display unit 205 is pressed. If registration of all the products is completed, the process proceeds to step S421. If not completed, the process returns to step S400.

Step S421: Settlement.
Step S422: The customer side printing unit 207 issues a receipt. Then, the flowchart of FIG. 20 ends. It should be noted that a receipt may be issued in which the product registered at the clerk side and the product registered at the customer side are printed in a distinguishable manner. For example, a mark such as a US mark or a star mark, an underline, or the like may be attached to any one of the products registered by the clerk or the customer. Alternatively, for example, a receipt may be issued in which the print area of the product registered on the customer side and the print area of the product registered on the clerk side are divided. That is, a receipt may be issued in which the product registered on the customer side and the product registered on the sales clerk side are printed in different areas.

  FIG. 21 is an example of registration information. The POS terminal 20 may generate, for example, registration information as shown in FIG. 21 instead of the registration information shown in FIG. The registration information shown in FIG. 21 stores a transaction number, a transaction date, an operation mode, a product registrant, a product code, a product name, a unit price, the number, and a specific product category. The operation mode is information indicating the current (when the registration information is generated) operation mode of the POS terminal 20. The product registrant is a registrant who has registered the product. The registration classification is information indicating whether the clerk has registered or the customer has registered. When registered by the clerk side, registered division "1" is stored, and when registered by the customer side, registered division "2" is stored.

  In addition, as for the registration information shown in FIG. 21, “Japanese-style large heaping buckwheat noodles A” of the product code “SC1111” is registered in step S411 of FIG. 20 (processing of registration based on a scan etc. on the customer side). “Star 4 (1 mm)” of the product code “SC 1023” is registered in (processing of registration based on a store clerk side scan etc.), and subsequently, in step S 411, “B mountain natural water (1 of product code“ SC 4788 ” .5 L) is registered, and subsequently, the "pasted lunch box" of the product code "SC6500" is registered in the step S401, and then the "C chocolate" of the product code "SC3620" is registered in the step S411. It is an example of the registration information generated.

  That is, the POS terminal 20 generates registration information of the registration classification “1 (salesman side)” in the process of step S401 for the product (star 4 (1 mm), paste lunch box) scanned by the salesperson side scanner unit 212. . On the other hand, the POS terminal 20 is registered in the processing of step S411 for the product (Japanese style large platter buckwheat noodles A, B natural water (1.5 L), C chocolate) scanned by the customer side scanner unit 206 in the processing of step S411. "Customer side)" registration information is generated.

  FIG. 22 is a display example on the store clerk side and the customer side. Specifically, FIG. 22A is an example of a registration screen displayed on the clerk side display unit 210. FIG. 22B is an example of a registration screen displayed on the customer side display unit 205.

  For example, when “C chocolate” is scanned by the customer side scanner unit 206 in step S410 in FIG. 20, the POS terminal 20 refers to the registration information (specifically, the registration category) shown in FIG. 21 and proceeds to step S412. 22A is displayed on the clerk side display unit 210, and a registration screen as shown in FIG. 22B is displayed on the customer side display unit 205 in step S413.

  As shown in FIG. 22 (A), the product (star 4 (1 mm), paste lunch box) registered on the clerk side (own side) is in the normal mode (normal size) on the clerk side (the clerk side display unit 210) The product (Japanese style large serving buckwheat noodles A and B natural water (1.5 L) and C chocolate) registered on the customer side (the opposite side) is displayed in a highlighting mode (enlarged size). In the upper part, the last registered product (sealed lunch box) is displayed on the side of the clerk (symbol NI). In the lower part, it is informed that it is the current mode (double scan mode) (symbol M).

  As shown in FIG. 22 (B), on the customer side (customer side display unit 205), the products registered on the customer side (own side) (Japanese style large serving yaki soba A and B natural water (1.5 L) of the mountain) , C chocolate) is displayed in the normal mode (normal size), and the product (star 4 (1 mm), paste box lunch) registered on the clerk side (the opposite side) is displayed in the highlight mode (enlarged size). In the upper part, the product (C chocolate) registered last on the customer side is displayed (symbol NI). In the lower part, it is informed that it is the current mode (double scan mode) (symbol M).

  That is, based on the fact that the first product "Japanese style large serving yakisoba A" is scanned by the customer side (step S410; YES), the clerk side (salesman side display unit 210) displays "Japanese style large serving yakisoba" "A" is highlighted (step S412), and "Japanese-style large-baked soba A" is normally displayed on the customer side (customer side display unit 205) (step S413). Subsequently, based on the fact that the second item "star 4 (1 mm)" is scanned by the clerk (step S400; YES), the clerk side (the clerk side display unit 210) reads "star “4 (1 mm)” is normally displayed (step S402), and “star 4 (1 mm)” is highlighted on the customer side (customer side display unit 205) (step S403). Subsequently, based on the fact that the third product "natural water of mountain B (1.5 L)" is scanned by the customer side (step S410; YES), the clerk side (salesman side display unit 210) "B natural water of mountain B (1.5 L)" is highlighted (step S412), "natural water of mountain B (1.5 L)" is normally displayed on the customer side (customer side display unit 205) (Step S413). Subsequently, based on the fact that the fourth product "paste lunch box" has been scanned by the store clerk (step S400; YES), the "paste lunch box" is sent to the sales clerk side (salesperson side display unit 210). The normal display is performed (step S402), and the "paste lunch box" is highlighted on the customer side (customer side display unit 205) (step S403). Subsequently, based on the fact that the fifth product "C chocolate" is scanned by the customer side (step S410; YES), "C chocolate" is displayed on the clerk side (salesman display part 210). Highlighted (step S412), "C chocolate" is normally displayed on the customer side (customer side display unit 205) (step S413).

  As shown in FIG. 22 (A), on the shop assistant side, the products registered by the shop assistant side and the customer side (Japanese style large serving yakisoba A, star 4 (1 mm), natural water of mountain B (1.5 L), seaweed The boxed lunch, C chocolate) is displayed according to the registered order (Japanese style large serving yaki soba A → star 4 (1 mm) → natural water of mountain B (1.5 L) → paste lunch → C chocolate). Therefore, as a matter of course, even if attention is focused only on the products (star 4 (1 mm), paste lunch box) registered by the store clerk, the order in which the products (star 4 (1 mm), paste lunch box) are registered (star 4) The product (Japanese style) is displayed even if it focuses only on the product (Japanese style large serving yaki soba (A, B mountain natural water (1.5 L), C chocolate) registered according to (1 mm) → nori box) and registered by the customer side. Large-fledged yakisoba A, natural water of mountain B (1.5 L), C chocolate is displayed according to the registered order (Japanese-style lavish soba A → natural water of B mountain (1.5 L) → C chocolate). The same applies to the customer side (see FIG. 22B). The same applies to the display example of FIG. 23 (described later).

  In addition, as shown in FIGS. 22 (A) and 22 (B), products registered by the clerk (star 4 (1 mm), bento lunch box) and products registered by the customer (Japanese style large serving yaki soba) Because the display mode differs from A and B mountain natural water (1.5 L) and C chocolate), the whole registration order (Japanese style large serving yaki soba A → star 4 (1 mm) → B mountain natural water (1.5 L) → In addition to nori lunch box → C chocolate, in addition to the registration order on the clerk side (star 4 (1 mm) → nori box lunch) and in the customer side (Japanese style large platter Yaki soba A → B mountain natural water (1.5 L) → C chocolate ) Is also easier to recognize. The same applies to the display example of FIG. 23 (described later).

  Note that, in FIG. 22, the characters are enlarged and displayed as highlighting, but instead of or in addition to displaying the characters enlarged, the characters may be displayed thick.

(Other display example 1)
The displays on the store clerk side and the customer side in the double scan mode are not limited to those described using the display example of FIG. FIG. 23 shows another display example on the store clerk side and the customer side. Specifically, FIG. 23A is an example of a registration screen displayed on the clerk side display unit 210. FIG. 23B is an example of a registration screen displayed on the customer side display unit 205.

  For example, when “C chocolate” is scanned by the customer side scanner unit 206 in step S410 in FIG. 20, the POS terminal 20 refers to the registration information (specifically, the registration category) shown in FIG. 21 and proceeds to step S412. Alternatively, a registration screen as shown in FIG. 23A may be displayed on the clerk side display unit 210, and a registration screen as shown in FIG. 23B may be displayed on the customer side display unit 205 in step S413.

  As shown in FIG. 23 (A), the product (star 4 (1 mm), paste lunch box) registered on the clerk side (own side) is in the normal mode (normal size) on the clerk side (the clerk side display unit 210) Item displayed on the customer side (other party side) (Japanese style large platter buckwheat noodles A, B natural water (1.5 L) of mountain B, C chocolate) highlighting mode (with a star, with the first character being carried up) It is displayed in). The first leading character carry up is to raise the display start position by 1 character (to make it close to the left side, to move it to the left).

  As shown in FIG. 23 (B), on the customer side (customer side display unit 205), the products registered on the customer side (own side) (Japanese style large serving yaki soba A, natural water of B mountain (1.5 L)) , C chocolate) is displayed in the normal mode (normal size), and the product (star 4 (1 mm), paste box lunch) registered on the clerk side (the other party) is highlighted (with a star mark, and the first character is advanced) It is displayed in).

  In FIG. 23, all three contents (text size, star mark, and letter advance) are performed as highlighting, but it is possible to perform one or two instead of performing all three. Good. Also, instead of the star mark, another mark (such as a US mark) may be attached. As highlighting, instead of or in addition to the above, highlighting may be performed with a background color, or may be underlined.

  In the flowchart of FIG. 20 and the display examples of FIG. 22 and FIG. 23, the example in which the product registered by the user side is displayed in the normal mode and the product registered by the other side is displayed in the highlighting mode has been described. However, conversely, the product registered on the other side may be displayed in the normal mode, and the product registered on the self side may be displayed in the highlighting mode.

  In addition, in the clerk side display unit 210, instead of highlighting either one of the products registered by oneself or the product registered by the other party, it is simply determined by which side they were registered. It may be displayed in an identifiable manner. For example, "store clerk" is displayed between the product name and the price in the column of the product registered on the self side, and the product name and the price are displayed in the column of the product registered on the other side. It may be displayed as "customer". In addition, you may use the image of the badge style displayed as "the clerk" and the image of the badge style displayed as "the customer."

  Further, instead of or in addition to the above, the customer side display unit 205 does not highlight one of the product registered by the user side or the product registered by the other side, but simply: It may be identifiably displayed on which side the registration was made. For example, “Customer” is displayed between the product name and the price in the column of the product registered on the self side, and “between the product name and the price” is displayed in the column of the product registered on the other side. "Clerk" may be displayed.

(Other display example 2)
The displays on the store clerk side and the customer side in the double scan mode are not limited to those described using the display example of FIG. 22 or the display example of FIG. FIG. 24 is another display example on the store clerk side and the customer side. Specifically, FIG. 24A is an example of a registration screen displayed on the clerk side display unit 210. FIG. 24B is an example of a registration screen displayed on the customer side display unit 205.

  When the fifth product “C chocolate” is scanned by the customer side scanner unit 206, the POS terminal 20 displays a registration screen as shown in FIG. 24A on the clerk side display unit 210, and displays the customer side. A registration screen as shown in FIG. 24B may be displayed on the unit 205.

  FIG. 25 is a part of the flowchart in the modification. Specifically, FIG. 25A is obtained by replacing the processing of the rectangle P in the flowchart of FIG. That is, the POS terminal 20 executes step S1402 of the flowchart of FIG. 25A instead of step S402 of the flowchart of FIG. 20, and substitutes step S403 of the flowchart of FIG. 20 with steps of the flowchart of FIG. S1403 is executed, and step S1412 of the flowchart of FIG. 25A is executed instead of step S412 of the flowchart of FIG. 20, and step S1413 of the flowchart of FIG. 25A is replaced with step S413 of the flowchart of FIG. It may be executed.

  That is, for example, when “C chocolate” is scanned by the customer side scanner unit 206 in step S410 (FIG. 20), the POS terminal 20 refers to the registration information (specifically, the registration category) shown in FIG. In step S1412 (FIG. 25A), the clerk side display unit 210 displays a registration screen as shown in FIG. 24A, and in step S1413 (FIG. 25A), the customer side display unit 205 displays FIG. A registration screen as shown in (B) may be displayed.

  As shown in FIG. 24 (A), in the first area H1 of the clerk side (the clerk side display unit 210), a product (star 4 (1 mm), a lunch box) registered on the clerk side (self side) Products displayed in the normal mode (normal size) and registered in the customer side (other party) in the second area H2 of the clerk side (the clerk side display unit 210) (1.5 L), C chocolate) is displayed in the highlighting mode (enlarged size). In addition, in order to indicate the display contents in the respective areas (the first area H1 and the second area H2), a title "store clerk registered product" is displayed in the upper part of the first area H1 and in the upper part of the second area H2. The title "customer registered product" is displayed.

  As shown in FIG. 24 (B), in the first area H1 of the customer side (the customer side display unit 205), the products registered on the customer side (the own side) (1.5 L), C chocolate) is displayed in the normal mode (normal size), and the second area H2 of the customer side (customer side display unit 205) is a product registered on the clerk side (the other side) The star 4 (1 mm), the paste lunch box) is displayed in the emphasis mode (enlarged size). In addition, in order to indicate the display contents in the respective areas (the first area H1 and the second area H2), the title "a product registered by the customer" is displayed above the first area H1, and the upper part of the second area H2 is displayed. The title "Products registered by the clerk" is displayed on the screen.

  On the clerk side, as shown in FIG. 24 (A), the order (star 4 (1 mm)) in which the products (star 4 (1 mm), paste lunch box) registered by the clerk in the first area H1 are registered → The order (Japanese-style large-scale soba A) in which the products (Japanese-style large-scale sidebar A, B mountain natural water (1.5 L), C chocolate) registered according to the second area H2 are displayed → It is displayed according to B natural water (1.5 L) → C chocolate). The same applies to the customer side (see FIG. 24B).

  In addition, in FIG. 24, the example which displays the goods registered by the one side in 1st area | region H1 (left side area), and displays the goods registered by the other party in 2nd area H2 (right side area) is demonstrated. However, conversely, it operates as shown in FIG. 25 (B), displays the product registered on its own side in the second area H2 (right side area), and the product registered on the other side in the first area H1. It may be displayed in the (left side area).

  In FIG. 25B, the processing of the rectangle P in the flowchart of FIG. 20 is replaced. That is, the POS terminal 20 executes step S2402 of the flowchart of FIG. 25B in place of step S402 of the flowchart of FIG. 20, and substitutes step S403 of the flowchart of FIG. 20 with steps of the flowchart of FIG. Step S2403 is executed, and step S2412 of the flowchart of FIG. 25 is executed instead of step S412 of the flowchart of FIG. 20, and step S2413 of the flowchart of FIG. 25 is replaced with step S413 of the flowchart of FIG. It may be executed.

  FIG. 26 is a display example on the store clerk side and the customer side. Specifically, FIG. 26A is an example of a sub-planning surface displayed on the clerk side display unit 210. FIG. 26B is an example of the minor planning surface displayed on the customer side display unit 205.

  The POS terminal 20 displays, for example, a registration screen as shown in FIG. 22A on the clerk side display unit 210 in step S412 in FIG. 20, and in FIG. 22B on the customer side display unit 205 in step S413. After displaying such a registration screen, if it is determined in step S420 that registration of all the purchased items is completed (step S420: YES), the clerk display section 210 displays a settlement screen as shown in FIG. The customer side display unit 205 displays a settlement screen as shown in FIG. 26 (B). The customer confirms the total amount on the settlement screen shown in FIG. 26 (B) and inserts cash into the insertion port of the change machine 209 or causes the card recognition unit of the card settlement unit 208 to recognize the card, The payment is made for all the products to be purchased (step S421).

  As shown in FIG. 26A, the clerk side (salesman side display unit 210) normally displays the product registered in the clerk side (self side) in the same manner as the registration screen shown in FIG. 22 (A). , And the product registered on the customer side (the opposite side) is displayed in a highlighted manner. In the lower part, a button (symbol TG) for returning from the settlement screen to the registration screen is arranged.

  As shown in FIG. 26B, on the customer side (customer side display unit 205), similar to the registration screen shown in FIG. 22B, the product registered on the customer side (self side) is a normal mode And the product registered by the clerk side (the opposite side) is displayed in a highlighted manner.

  The sub-planning plane in FIGS. 26A and 26B is a sub-planning plane transitioning from the registration screen in FIGS. 22A and 22B, and the sub-planning plane transitioning from the registration screen in FIGS. 23A and 23B. The sub-planning plane transitioning from the registration screen of FIGS. 24 (A) and 24 (B) is different from the sub-planning plane of FIGS. 26 (A) and 26 (B). Specifically, the display mode of the product on the minor plan surface transitioning from the registration screen of FIGS. 22A and 22B is the same as the display mode of the product on the registration screen of FIGS. 22A and 22B. The display mode of the product on the sub-planning plane transitioning from the registration screen of FIGS. 23 (A) and 23 (B) may be the same as the display mode of the product on the registration screen of FIGS. The display mode of the product on the sub-planning plane transitioning from the registration screen of (B) may be the same as the display mode of the product on the registration screen of FIGS. 24 (A) and (B).

  FIG. 27 is an example of a receipt. If, for example, “star 4 (1 mm)” and “specially produced Frankfurt” are both undelivered products in step S215 of FIG. 12 (the same as step S 315 in FIG. 19), for example, FIG. You may issue a receipt as shown in A). In the receipt shown in FIG. 27 (A), “Star 4 (1 mm)” and “specially made Frankfurt” are marked with rice.

  Also, for example, as shown in FIG. 27B, the POS terminal 20 adds a “US” mark to “star 4 (1 mm)” and “seaweed lunch box” registered on the clerk side, for example, in step S422 in FIG. You may issue a receipt. Further, as shown in FIG. 27C, the POS terminal 20 may issue a receipt in which the product registered on the customer side and the product registered on the clerk side are printed in different areas.

  As mentioned above, although embodiment etc. of this invention were described, a change, a correction | amendment, etc. of the structure of an apparatus, the structure of data, the flow of a process, the aspect of a display and an output, etc. are possible.

(About the operation mode)
The POS terminal 20 shifts to the full self mode when the state of nonuse continues (see FIG. 9A), but when the clerk is using it (except for the operation to set the full self mode), the full self mode is performed. You may prohibit transition to the mode.

  Further, the store clerk code is read to shift from the full self mode to the double scan mode (see FIG. 9B), but instead of reading the store clerk code, the display screen of the store clerk side display unit 210 is touched. It is also possible to shift from the full self mode to the double scan mode. When operating in the full self mode, a screen on which the button corresponding to each store clerk is arranged may be displayed on the store clerk side display unit 210, and the store clerk may be specified according to the button touched on the screen. . In addition, by operating the key operation unit 211, transition may be made from the full self mode to the double scan mode. A button corresponding to each store clerk may be arranged on key operation unit 211, and the store clerk may be specified according to the button operated on key operation unit 211.

  In addition, the POS terminal 20 operating in the normal mode transmits a transition instruction to another POS terminal 20, and then shifts to the semi-self mode (registration only mode) after the processing is completed if the own POS terminal 20 is processing. After transmitting the shift instruction, the system may shift to the (semi-self) mode (registration only mode) forcibly (immediately) after transmission of the shift instruction. For example, when the customer is executing the settlement process, if the shift instruction is transmitted, the normal mode is immediately shifted to the semi-self mode (registration only mode) while the settlement process in progress is completed. , It may be possible to carry out continuously.

  In addition, the POS terminal 20 operating in the normal mode or the like receives a transition instruction from another POS terminal 20 and then shifts to the semi-self mode (accounting only mode) after the processing is completed if the own POS terminal 20 is in process. (See FIG. 10 (B)), it may be forced (immediately) to shift to the semi-self mode (accounting only mode) after receiving the shift instruction. For example, when the store clerk is executing the registration process at the store clerk side, if the shift instruction is received, the normal mode is immediately shifted to the semi-self mode (accounting only mode), while the registration process in progress is completed. , It may be possible to carry out continuously.

  Further, the POS terminal 20 operating in the full self mode may be made to function as the semi self mode (accounting only mode). That is, the POS terminal 20 operating in the semi-self mode (registration only mode) transmits registration information to the POS terminal 20 operating in the semi-self mode (accounting only mode), and operates in the semi self mode (accounting only mode). Although the POS terminal 20 is caused to execute the settlement process, the POS terminal 20 operating in the semi-self mode (registration only mode) transmits registration information to the POS terminal 20 operating in the full self mode, and operates in the full self mode. The settlement processing may be performed by the POS terminal 20 to be performed. When the customer does not operate the POS terminal 20 operating in the full self mode, the registration information may be transmitted from the POS terminal 20 operating in the semi self mode (registration only mode). If the customer is performing the operation, the registration information may not be transmitted. Even if the customer is performing the operation, the registration information is transmitted so that the settlement is performed immediately after the operation of the customer is completed. It is also good.

  Further, a transmission button may be displayed on the clerk side display unit 210 of the POS terminal 20 that is the transmission source of the registration information in relation to the transmission of the registration information. The store clerk side display unit 210 displays transmission buttons for all the other POS terminals on the LAN 11 so that the respective POS terminals can be identified (for example, terminal numbers such as “register 1” and “register 2” are attached) Each POS terminal can be identified by the send button on the POS terminals (POS terminal 20 operating in semi-self mode (accounting only mode), POS terminal 20 in full self mode) that may be displayed, etc.). It may be displayed on Determine in advance one or more POS terminals 20 to be permitted as transmission destinations of registration information from the POS terminal 20 (that is, determine in advance couplings on the registration side and the settlement side), and based on this, the transmission button May be displayed.

  Further, the button corresponding to the POS terminal 20 capable of transmitting registration information at present and the button corresponding to the POS terminal 20 unable to transmit registration information may be displayed in different display modes. For example, a button corresponding to the POS terminal 20 capable of transmitting registration information is displayed in a normal display mode, and a button corresponding to the POS terminal 20 unable to transmit registration information is displayed specially (for example, gray down) It may be displayed by. At present, the button corresponding to the POS terminal 20 to which registration information can not be transmitted may be disabled or disabled (for example, the touch may not be effective).

  Further, the status (for example, in standby, in use, near end, near full, offline, etc.) of each POS terminal 20 to which registration information is to be sent may be notified. For example, the status of each POS terminal 20 in the LAN 11 is shared (for example, transmission / reception of information indicating the status, centralized management of the store controller 10, one representative POS terminal 20, etc., etc.) Alternatively, information (for example, a badge-like image displaying “in standby”, “in use”, “near end” or the like) indicating the status of each POS terminal 20 may be displayed in association with the or button. In the case of the POS terminal 20 operating in the full self mode, it is in standby when the customer is not operating, and when the customer starts registration, it becomes from standby to in use, and when settlement is completed, it is again in use from standby Go inside. The in-use state may be divided into a registration state and a settlement state before and after the operation of the registration completion key (subtotal key).

  When the customer is using the POS terminal 20 operating in the full self mode, the transition to the normal mode may be restricted. For example, in the full self mode, transition to the normal mode is permitted when the customer is carrying out checkout processing, and when the customer is in registration processing in the full self mode, transition to the normal mode is prohibited (at least immediate transition) May be banned).

  Further, although it has been described that the POS terminal 20 shifts the operation mode according to the explicit mode shift operation by the store clerk, the operation mode before the shift (the current operation mode), the shift destination is The operation may be restricted depending on the operation mode, operation condition, etc. of the above.

  The operation mode of the POS terminal 20 may be scheduled according to the work status (work status, work schedule, work schedule) of the store clerk. However, depending on the operation mode before transition (the current operation mode), the operation mode of the transition destination, the operation state, etc., there may be cases where control is performed according to scheduling or cases where control is not performed according to scheduling.

  Although an example in which the POS terminal 20 displays the operation mode on the display unit (the clerk side display unit 210 and the customer side display unit 205) as the notification of the operation mode has been described, the notification mode of the operation mode is not limited thereto. For example, the POS terminal 20 includes Patlite (registered trademark), a display board, etc. (or connects the Patlite, display board, etc. to the POS terminal 20), and reports the operation mode of the POS terminal 20 by the Patlite, display board, etc. You may Further, the POS system 1 may include a patrol light, a display board, etc. (or connect the patrol light, the display board, etc. to the LAN 11), and notify the operation mode of each POS terminal 20 in the store by the patrol light, the display board, etc. . By using a patrol light, a display board or the like, the operation mode can be visually recognized even from a distance (a position away from the store clerk side display unit 210).

(For the sale of specific products)
Although an example in which the customer selects a specific product to be purchased from the screen has been described as a method for the customer to specify the specific product to be purchased (FIG. 11), the method for the customer to specify the specific product to be purchased is not limited thereto. For example, an order sheet (or order book) printed with a bar code etc. in association with a specific product (photograph, illustration etc.) is prepared, and the bar code etc. printed on the order sheet (order book) You may scan it.

  Although it was explained that the notification that there was an undelivered product or that the exchange ticket was issued was to send information to the terminal carried by the store clerk, for example, electronic mail, short mail, SNS, etc. are used May be Also, the notification mode is not limited to transmission and reception of information. For example, voice (in-store broadcast, buzzer, chime, melody, etc.), light (backyard, office interior light, lamp, etc.) may be used.

  Also, the notification mode may be made different depending on the stage (the number of times of notification). For example, the notification by the same means may be intensified (for example, the volume of the call chime may be gradually increased or the output interval of the chime may be gradually shortened). Also, the notification means may be changed. The first step is in-store guidance (for example, a call to wait for the customer), and the second step blinks the backyard or office room light. In the third step, an in-store broadcast may be conducted to name the person in charge of the time zone.

  When there are a plurality of store clerks in the store, at least one person may be notified, or all members may be notified. The information on the store clerk at the notification destination may be stored in the storage unit (the RAM 203, the hard disk 204, etc.). Also, notification may be made in order according to a predetermined order (priority). Information on the order (order) may be stored in the storage unit.

  In addition, about the age authentication at the time of delivery of a specific product, for example, a voucher for a specific product requiring an age authentication (see FIG. 16A) or a exchange ticket including a specific product requiring an age authentication (see FIG. 16C) When the bar code of is read, the customer side display unit 205 of the POS terminal 20 (or the display unit of another terminal connected to the LAN 11) displays an authentication screen on which an age authentication button or the like is arranged, The customer may be asked to touch the button. The POS terminal 20 stores the age authentication classification as registration information when registering a product, and refers to the registration information (or the registration information and the product master) when reading the bar code of the exchange ticket. The authentication screen described above may be displayed when it is determined that the specific product of the voucher (specific product to be delivered) is a product that requires age authentication and age authentication has not yet been performed.

  Further, in the case of a product (such as liquor or cigarette) requiring age authentication among the specified products, the medium such as a driver's license, tuspo, or my number card may be made recognizable, and the labor of the store clerk may be saved. For example, if age certification without a salesclerk is recognized as an operation by these media, the scene of issuing a voucher will decrease (for example, if age certification performed by a driver's license etc. is recognized during registration processing) And, for alcoholic beverages, it is convenient for both the store clerk and the customer because the issue of a voucher is not necessary).

  In addition, when there is no stock about the specific goods (specific goods to deliver) of a voucher, return processing is performed. In addition, at the time of specification (purchase) of a specific product (for example, refer to FIG. 11), it may be made impossible to specify a specific product which is not in stock.

  In the above flow chart (refer to FIG. 12 and FIG. 19), the exchange ticket is issued after receipt is issued, but after the exchange ticket is issued from the viewpoint of preventing forgetting of the exchange ticket having no familiarity compared to the receipt. A receipt may be issued. For example, in the case of the flowchart of FIG. 12, it is determined whether there is an undelivered product without issuing a receipt after settlement, and if there is an undelivered product, the receipt is issued after at least issuing a voucher. If there is no undelivered product, only a receipt may be issued.

  If the customer can be specified before the exchange ticket is issued, information on the customer may be printed on the exchange ticket. For example, if the customer's membership card has been read before the issue of the voucher, the information (for example, the name; "○ ○", etc.) acquired based on the customer number of the customer (member) and the member number You may print it. Also in each of the receipts shown in FIG. 27, information on the customer may be printed in the same manner.

  Further, the voucher may not be a paper medium but may be, for example, electronic information. For example, an exchange screen (for example, a screen on which code information is displayed) corresponding to a exchange ticket may be transmitted to a terminal carried by a customer. As a method of transmission and reception, for example, RFID may be used, Bluetooth (registered trademark) may be used, a wireless LAN may be used, electronic mail, short mail, or SNS may be used.

  In the above, the POS terminal 20 displays information on undelivered goods (see FIG. 15) and information on a voucher (see FIG. 17), but other devices (for example, a terminal carried by a store clerk or in-store information) A personal computer installed in the backyard, an information display device, etc.) may display information on undelivered goods and information on a voucher. In addition, another device may access necessary information (for example, specific product delivery management information etc. shown in FIG. 14) to generate and display information on undelivered products and information on vouchers. The POS terminal 20 may generate information on undelivered goods and information on a voucher, and transmit (supply) the information to another device. In addition, another POS terminal 20 reads a voucher issued by a certain POS terminal 20 by sharing (for example, storing in the store controller 10 or the like) various information (such as the information shown in FIG. 14 etc.) May be

  In addition, the information of the delivery group of the goods from the issue of the voucher may be used for management and operation (product abolition, store clerk arrangement, etc.). Specifically, in the specific product delivery management information (see FIG. 14), the issue status of the exchange ticket by time zone and store may be analyzed based on the issue category, or based on the ticket issue time and the exchange time The time required after ticketing by time zone or store may be evaluated. You may use the electronic journal mentioned later.

(About display etc. in double scan mode)
In the above flow chart (see FIG. 20), when any of the subtotal key displayed on the store clerk side display unit 210 or the registration completion key displayed on the customer side display unit 205 is pressed (step S420: YES) , The minor plan surface (see FIG. 26) is displayed. In other words, product registration is completed by either the clerk side (subtotal key) or the customer side (registration completion key). However, the manner in which the product registration is completed (the operation for displaying the minor planning plane) is not limited to this.

  For example, the sub-planning surface may be displayed only when the clerk side subtotal key is pressed. That is, the customer may be allowed to perform the operation for completing the product registration only to the store clerk without performing the operation for completing the product registration. In this aspect, the customer-side display unit 205 may display the registration completion key in a display mode (eg, gray down) indicating that the operation is not valid, or may not display the registration completion key.

  Further, when both the clerk side subtotal key and the customer side registration completion key are pressed, the sub-planning surface may be displayed. That is, if the clerk side previously presses the subtotal key (when the subtotal key is pressed), the customer side displays the subplan surface at the timing when the registration completion key is pressed. If the customer side first presses the registration completion key (when the registration completion key is pressed), the clerk side displays the sub-planning plane at the timing when the subtotal key is pressed. May be

  In the mode that displays the minor plan surface when both the clerk side subtotal key and the customer side registration completion key are pressed, the fact that one of the subtotal key and the registration completion key is pressed is displayed. May be notified to the other. For example, if the subtotal key is pressed first, it indicates that the subtotal key is pressed (that is, a message indicating that the store clerk has performed an operation for registering a product, for example, "the product registration by the clerk is over", etc.) ) May be displayed on the customer side display unit 205. On the other hand, if the registration completion key is pressed first, it indicates that the registration completion key is pressed (that is, the customer has made an operation to register the product, for example, "the product registration by the customer is over", etc.) A message or the like may be displayed on the clerk side display unit 210.

  When the subtotal key is pressed, in place of or in addition to displaying the fact that the subtotal key is pressed on the customer side display unit 205, the registration completion key displayed on the customer side display unit 205 The display mode may be displayed in a highlighting mode (such as blinking) until the registration completion key is pressed. Similarly, when the registration completion key is pressed, the subtotal displayed on the clerk side display unit 210 is displayed instead of or in addition to displaying on the salesperson side display unit 210 that the registration completion key is pressed. The display mode of the key may be displayed in an emphasis mode (such as blinking) until the subtotal key is pressed.

  In the mode of displaying the minor plan side when both the clerk side subtotal key and the customer side registration completion key are pressed, the user is prohibited from pressing the registration completion key until the subtotal key is pressed (for example, gray down, non-display) After the subtotal key is pressed, pressing of the registration completion key may be permitted (e.g., displayed in a display mode that can be pressed). Alternatively, until the registration completion key is pressed, the depression of the subtotal key may be inhibited, and after the registration completion key is depressed, the depression of the subtotal key may be permitted.

  In the aspect of displaying the minor plan surface when both the clerk side subtotal key and the customer side registration completion key are pressed, even after the clerk side subtotal key is pressed, it is before the customer side registration completion key is pressed At the same time, the clerk may temporarily register the product by setting it as a registration completion status. In other words, when the clerk side presses the subtotal key, it informs the other side (customer side) that the subtotal key is pressed, but the subplan view is displayed even after the subtotal key is pressed. During the period (before pressing the registration completion key on the customer side), the clerk may be able to register (additionally register) the product before the product registration of the customer.

  In addition, when the product is additionally registered after the clerk side performs an operation for completing the product registration (when the product is additionally registered in the state of provisional registration completion), to display the sub-planning surface, The clerk side needs an operation (pressing the subtotal key) to complete the product registration again. That is, after the additional registration of the product, when there is both pressing of the subtotal key again on the clerk side and pressing of the registration completion key on the customer side, the sub-planning surface is displayed. Note that, instead of the above, the store clerk may not need to perform an operation to complete the product registration again. That is, after the additional registration of the product, even if the clerk side does not press the subtotal key again, the minor plan surface may be displayed as long as the customer side registration completion key is pressed.

  When the subtotal key is pressed and before the registration completion key is pressed, the store clerk may be able to additionally register the product of the customer as described above, but it has been described in FIG. 7A. Thus, the product registration of the next customer may be possible. In addition, when it is after pressing of the subtotal key but before pressing of the registration completion key, the clerk side display unit 210 declares whether the commodity of the customer is to be additionally registered or the commodity of the next customer is to be registered ( Designated) may be possible. For example, it may be possible to make a declaration using a button or the like displayed on the clerk side display unit 210.

  In the double scan mode, when the same product is scanned on the customer side and the store clerk side, it may be notified that the same product has been scanned on the customer side and the store clerk side. For example, the display unit may display a message such as “the same product has been scanned” or “the first scan”. The display destination of the message may be at least the clerk side. That is, when the same product is scanned on the customer side and the shop assistant side, a message is always displayed on the shop assistant side display unit 210, but there are cases where a message is displayed or not displayed on the customer side display unit 205. May be For example, if the shop assistant scans the same item as the already scanned item on the customer side, a message is displayed on the clerk side display unit 210, and the same article as the already scanned item on the customer side is displayed on the customer side. When scanning is performed, a message may be displayed on the customer side display unit 205 and the clerk side display unit 210. Further, for example, whether or not the above-described message is displayed on the customer side display unit 205 may be controlled according to the setting operation (or switching operation) of the store clerk.

  Further, in the above, while the product is being registered (registration screen) or after registration (small planning side), the clerk side display unit 210 registers the product registered on one's side (salesman side) and the partner side (customer side) Products are displayed in different display modes (see FIGS. 22 (A), 23 (A), 24 (A), 26 (A)), and the customer side display unit 205 registers on the user side (customer side) The displayed product and the product registered by the other party (salesperson) are displayed in different display modes (FIGS. 22 (B), 23 (B), 24 (B), 26 (B)) The display mode in the store clerk side display unit 210 and the customer side display unit 205 is not limited to this.

  For example, the clerk side display unit 210 displays the goods registered on one's side (salesman side) without displaying the goods registered on the other side (customer side), and the customer side display unit 205 displays the other side (salesman side) The product registered on the customer side may be displayed without displaying the product registered in 2.). Alternatively, as shown in FIG. 22A and the like, the clerk side display unit 210 displays the product registered on one's side (salesman side) and the product registered on the other side (customer side) in different display modes. The customer side display unit 205 may display the goods registered on the customer side (customer side) without displaying the goods registered on the other side (salesman side). Alternatively, the clerk side display unit 210 displays the goods registered on one's side (the clerk side) without displaying the goods registered on the other side (customer side), and the customer side display unit 205 displays FIG. As shown in the above, etc., the product registered on one's side (customer's side) and the product registered on the other side (salesman's side) may be displayed in different display modes.

  In the store clerk side display unit 210, it is possible to declare (specify) whether the product registered on the other party side (customer side) is to be displayed (or not) on the own side (the corresponding store clerk side display unit 210). Good. Also, instead of or in addition to the above, in the clerk side display unit 210, it is declared (or not) whether the product registered on the own side (salesman side) is to be displayed on the other side (customer side display unit 205). Designated) may be possible. Also, instead of or in addition to the above, in the customer side display unit 205, it is declared (or not) whether the product registered on the other side (salesman side) is to be displayed on the own side (the customer side display unit 205). (Specified) may be possible. Any of these may be declared by means of buttons displayed on the screen.

  Further, during registration of a product, for example, as shown in FIG. 24, the product registered by oneself and the product registered by the other party are displayed in different display areas, and after registration of the product, for example, FIG. As shown in, the product registered by oneself and the product registered by the other party may be displayed in a common display area. That is, for example, when a transition is made from the registration screen to the sub-planning plane by pressing the subtotal key etc., the product registered with oneself and the other party registered in the display area different from each other on the registration screen before the subtotal key etc The selected product may be displayed in a common display area on the subplan view after pressing the subtotal key or the like. When the registration screen button (symbol TG in FIG. 26A) is pressed to shift from the minor planning surface to the registration screen, the user can be displayed on the common display area on the minor planning surface before the registration screen button is pressed. The registered product and the product registered by the other party may be displayed in mutually different display areas on the registration screen after the registration screen button is pressed.

  With regard to the display mode during registration of goods or after registration of goods in the clerk side display part 210 and the customer side display part 205 in the clerk side display part 210, the goods registered on the self side and the counterpart side are registered. It may be possible to declare (specify) whether to display the product in a different display area or in a common display area. Further, instead of or in addition to the above, regarding the display mode during registration of goods or after registration of goods in the customer side display unit 205 in the customer side display unit 205, the product registered with oneself and the other party It may be possible to declare (specify) whether to display the registered product in a different display area or in a common display area. Any of these may be declared by means of buttons displayed on the screen.

(About the printing department)
In the above, the POS terminal 20 includes the printing units (the clerk printing unit 213 and the customer printing unit 207) on each of the store clerk and the customer (see FIGS. 2 to 4), but the printing unit included in the POS terminal 20 There may be one (that is, one may be shared). For example, one printing unit may be provided that can change the direction (direction of the medium output port) from the shop assistant to the customer and from the customer to the shopper (in the direction of the medium issue port). The orientation of the printing unit may be changed manually, or automatically in response to, for example, transition of operation modes (here, normal mode, full self mode, double scan mode, semi self mode as well as aggregation mode etc.). May be changed (mechanically controlled etc.). Also, the correctness of the orientation of the printing unit may be detected by a sensor or the like.

(About analysis etc.)
In the POS system 1, the electronic journal may be stored and used for various analysis and the like. Note that the electronic journal includes various information shown in FIG. 13, FIG. 14, FIG. 21, etc., and output information shown in FIG. Good. For example, the POS terminal 20 (or the store controller 10) stores an electronic journal for each transaction, and the operating status of each operation mode (for example, by time of day, by person in charge, or unconditionally in each mode) Operating time, etc.), sales results of specific goods (eg, number of sold goods, etc.), operation status of redeemable notes (eg, number of redeemed vouchers issued, ratio of redeemed vouchers to the number of sold specific goods, issue of redeemed vouchers The required time for delivery of goods after delivery), and the registration status of the store clerk and the customer in the double scan mode (the ratio of the number of goods registration of the store clerk and the customer, etc. In the case where the attributes (male and female ages) of and the like can be grasped, it may be classified by customer. The analysis results may be output to a list or the like.

  Also, by storing, for example, the registration start time (in seconds) of the first product in each transaction and the display start time of the minor plan surface in the electronic journal, by operation mode (for example, according to the number of points purchased by operation mode) (E.g., the required time for the completion of the registration process (e.g., the start of the display of the small plan surface)) may be analyzed.

(For other conditions to issue media)
In the above, although the medium (refund ticket) is issued due to registration of a specific product or temporary registration (although there are other conditions such as completion of registration of all products) (for example, FIG. 12, FIG. 19) See also), the medium may be issued under other conditions. For example, during the implementation period of a campaign for providing a card (a card that can be exchanged with a specific product according to the print content) to a customer whose total amount is equal to or more than a predetermined amount, the total amount is equal to or more than the predetermined amount As a result (although there are other conditions such as completion of registration of all products), a medium exchangeable with the card (refund ticket) may be issued.

(About other display)
In the above, the information on the voucher is displayed (see, for example, the voucher notification area HJ in FIG. 17), but in the POS terminal 20, other than the information on the voucher instead of or in addition to the information on the voucher. Other information may be displayed. For example, information on registration (or temporary registration) of a specific product, information on an error or the like (for example, a warning on change, a warning on paper, information on calling a store clerk, etc.) may be displayed. Further, by transmitting and receiving information via the LAN 11, information related to another POS terminal 20 may be displayed instead of or in addition to the information related to the POS terminal 20. Moreover, when displaying the information which concerns on other POS terminal 20, you may display according to the position (positional relationship with the said POS terminal 20) of other POS terminal 20. FIG.

  Each POS terminal 20 refers to information indicating a positional relationship with another POS terminal 20 (for example, each POS terminal 20 may store and refer to information indicating the positional relationship, Store controller 10 stores the information indicating the positional relationship, and each POS terminal 20 may access the store controller 10 to refer to the information indicating the positional relationship), according to the position of the other POS terminal 20 May be displayed. Alternatively, the display position may be determined in advance for each other POS terminal 20.

  For example, the left and right display positions may be different depending on the arrangement of the POS terminal 20. As an example, the POS terminal 20-1 is disposed on the left side of the POS terminal 20-2 (left side when viewed from the shop assistant), and the POS terminal 20-3 is disposed on the right side of the POS terminal 20-2 (right side when viewed from the clerk) (That is, when viewed from the store clerk side display unit 210 side, the POS terminal 20-1 is disposed on the left side, the POS terminal 20-2 is disposed at the center in the left and right, and the POS terminal 20-3 is on the right side. In the case where the POS terminal 20-2 is arranged, information on the POS terminal 20-1 located on the left side with respect to the POS terminal 20-2 is displayed on the left side of the display in the store clerk-side display unit 210 of the POS terminal 20-2 located in the left and right center The information on the POS terminal 20-3 located on the right side with respect to the POS terminal 20-2 may be displayed on the right side of the screen (see FIG. 28).

  In the store clerk-side display unit 210 of the POS terminal 20-1 disposed on the left side, information on the POS terminal 20-2 and the POS terminal 20-3 located on the right side with respect to the POS terminal 20-1 is displayed on the right You may display it. For example, even if the information regarding the POS terminal 20-3 located farther from the POS terminal 20-1 is displayed more on the right than the information regarding the POS terminal 20-2 located closer from the POS terminal 20-1. Good (see Figure 29). Similarly, in the store clerk-side display unit 210 of the POS terminal 20-3 disposed on the right side, information on the POS terminal 20-1 and the POS terminal 20-2 positioned on the left side with respect to the POS terminal 20-3 is displayed on the left side. It may be displayed on For example, even if information on the POS terminal 20-1 located farther from the POS terminal 20-3 is displayed on the left side than information on the POS terminal 20-2 located closer to the POS terminal 20-1. Good (not shown).

  FIG. 28 shows a display example on the store clerk-side display unit 210 of the central POS terminal 20 (the POS terminal 20-2 in the above description) among the three POS terminals 20 arranged in a store. FIG. 29 shows a display example on the store clerk-side display unit 210 of the POS terminal 20 (POS terminal 20-1 in the above description) on the left side among the three POS terminals 20 arranged in a store.

  In FIG. 28, an area HJa on the left side of the screen is a display area for displaying information on the POS terminal 20 on the left side (the POS terminal 20-1 in the above description). In the area HJa, in addition to information on vouchers, information on registration (or temporary registration) of specific goods (specifically, the fact that one specially made Frankfurt has been purchased), information on errors etc. (specifically, near end) ) Is also displayed. An area HJb on the right side of the screen is a display area for displaying information on the POS terminal 20 on the right side (the POS terminal 20-3 in the above description). In the area HJb, in addition to the information on the voucher, the fact that two star 4 (1 mm) which is a specific product are purchased (ordered) is also displayed.

  In FIG. 29, an area HJc on the right side of the screen is a display area for displaying information on the central POS terminal 20 (the POS terminal 20-2 in the above description). An area HJd on the right side of the screen is a display area for displaying information on the POS terminal 20 on the right side (the POS terminal 20-3 in the above description). In the area HJd, information on registration (or temporary registration) of a specific product (specifically, the fact that two stars 4 (1 mm) have been purchased) is displayed in addition to information on a voucher.

  In addition, in the display of the exchange ticket, information (for example, "two minutes elapsed" etc.) regarding the elapsed time from the issue of the exchange ticket is displayed, but also in the display of the specific product, the purchase of the specific product (registration, provisional Information on the elapsed time from registration may be displayed. Further, also in the error display or the like, information on the elapsed time from the occurrence of the error or the like may be displayed.

  In the above-mentioned area (area HJa or the like), the display mode may be made different depending on the type of display information (for example, different items such as a voucher, a specific product, an error, etc.). In the region HJa of FIG. 28, an error or the like (specifically, the effect of near end) is distinguished from the others to round the corners. In addition, priorities (for example, display order etc.) may be made different based on the type of display information. For example, in FIG. 28, information on errors and the like is displayed below the other information, but may be displayed above the other information.

  Note that the above-mentioned areas (areas HJa and the like, including the area HJ in FIG. 17) may be always displayed whether or not there is display information, and are displayed when display information is present, not displayed. In the case, it may not be displayed. For example, in the case where the display information disappears in the area HJb in FIG. 28 (when the product of the exchange ticket is delivered to the customer having the exchange ticket (H512) and the star 4 (1 mm) is delivered to the customer during product registration) Although the display information in the area HJb disappears, the area HJb itself may be displayed without being erased, or the area HJb itself may be erased (even if other parts such as a preset key are padded on the right) Good). That is, the area may be always secured regardless of the presence or absence of display information, or may be secured according to the presence or absence of display information.

  Moreover, although the example shown in FIG. 28, FIG. 29 is a display example in case three POS terminals 20 are arrange | positioned in a shop, it may be the same also in the case of two or four or more. For example, four POS terminals 20 are disposed in the store, and the above-mentioned area is at most three lines on the right side of the store clerk-side display unit 210 of the POS terminal 20 at the left end (three lines may be always displayed).

  In the above, the current operation mode of the own POS terminal 20 is displayed (for example, the code M in FIG. 17), for example, acquiring information on the operation mode of another POS terminal 20 via the LAN 11 With this, the current operation mode of another POS terminal 20 may be displayed.

The following notes are disclosed.
(Appendix A1)
A merchandise sales data processing apparatus used to sell merchandise,
Operation means for receiving an operation of a customer for specifying a product to be purchased;
A registration unit that registers the product specified by the operation of the customer accepted by the operation unit;
Settlement means for adjusting the goods registered by the registration means;
And medium issue control means for controlling the issue of the medium;
The registration unit can register any item that can be purchased without a store clerk, and any item that can not be purchased without a store clerk.
The settlement means can settle any item that can not be purchased without the help of a clerk and items that can not be purchased without the help of a clerk.
The medium issuance control means is characterized in that, based on the fact that items which can not be purchased without a store clerk have been settled, the medium issue control means controls the issuance of exchange coupons for items which can not be purchased without the store clerk. Product sales data processing device.

(Appendix A2)
And a notification means for notifying a store clerk
The notification means can notify a store clerk that a customer response is required based on the fact that a product that can not be purchased without the store clerk is specified by the operation of the customer. Product sales data processing device.

(Appendix A3)
The commodity sales data processing device according to appendix A2, wherein the notification means informs a store clerk that the exchange ticket has been issued based on the issuance of the exchange ticket.

(Appendix A4)
The notification means is
The merchandise sales data processing apparatus according to Appendix A2 or Appendix A3, wherein it is possible to notify a store clerk that the exchange ticket has been issued a plurality of times at preset time intervals after the issuance of the exchange ticket. .

(Appendix A5)
It has a customer-side display unit directed to the customer side and a store clerk-side display unit directed to the store clerk side,
The notification means is based on the fact that an unpurchasable item is identified by the operation of the customer without the help of a clerk, and at least the product name of the item which can not be purchased without the clerk is displayed on the clerk side display unit The commodity sales data processing device according to any one of Appendix A2 to Appendix A4, which is displayed.

(Appendix A6)
A computer of a commodity sales data processing apparatus used to sell commodities,
Operation means for receiving the operation of the customer for specifying the product to be purchased,
A registration unit for registering a product specified by the operation of the customer accepted by the operation unit,
Settlement means for adjusting the items registered by the registration means,
Medium issue control means for controlling medium issue
A program for causing a store clerk to function as a notification means,
The registration unit can register any item that can be purchased without a store clerk, and any item that can not be purchased without a store clerk.
The settlement means can settle any item that can not be purchased without the help of a clerk and items that can not be purchased without the help of a clerk.
The notification means can notify the store clerk that the customer response is required based on the fact that the product which can not be purchased without the store clerk is specified by the operation of the customer.
The medium issuance control means is characterized in that, based on the fact that items which can not be purchased without a store clerk have been settled, the medium issue control means controls the issuance of exchange coupons for items which can not be purchased without the store clerk. program.

(Appendix B1)
A merchandise sales data processing apparatus having a customer side display unit directed to a customer side and a clerk side display unit directed to a clerk side, which is used for selling a product,
The clerk side product registration means directed to the clerk side,
Customer-side product registration means directed to the customer side;
A display control unit configured to control display on the store clerk side display unit and the customer side display unit;
The display control means
The clerk-side display unit displays a clerk-side registered product, which is a product registered by the clerk-side product registration unit, and a customer-side registered product, which is a commodity registered by the customer-side product registration unit, in different display modes A commodity sales data processing device characterized in that

(Appendix B2)
The display control means
The commodity sales data processing device according to appendix B1, wherein the customer side display unit displays the clerk side registered commodity and the customer side registered commodity in different display modes.

(Appendix B3)
At least an operation mode (for example, a normal mode shown in FIG. 5, a semi-self mode shown in FIG. 8, etc.) for registering goods by only the clerk side goods registration means, the clerk side goods registration means and the customer side goods registration Having an operation mode (for example, the double scan mode shown in FIG. 7) for registering goods in parallel by both means;
The display control means
When operating in an operation mode in which goods are registered in parallel by both the clerk side goods registration means and the customer side goods registration means, the clerk side registration goods and the customer side registration goods are displayed so as to be distinguishable. A commodity sales data processing apparatus according to Supplementary Note B1 or Supplementary Note B2 characterized in that:

(Appendix B4)
The operation mode (for example, the full self mode shown in FIG. 6 or the like shown in FIG. 6) at least registering the goods only by the customer-side goods registration means, and in parallel by both the clerk-side goods registration means and the customer-side goods registration means And an operation mode for registering a product (for example, a double scan mode shown in FIG. 7);
The display control means
When operating in an operation mode in which goods are registered in parallel by both the clerk side goods registration means and the customer side goods registration means, the clerk side registration goods and the customer side registration goods are displayed so as to be distinguishable. A commodity sales data processing apparatus according to Supplementary Note B1 or Supplementary Note B2 characterized in that:

(Appendix B5)
The display control means
The commodity sales data processing device according to any one of the appendices B1 to B4, wherein the clerk-side display unit displays the customer-side registered commodity in a display mode that makes it easier to visually recognize the customer-side registered commodity than the clerk-side registered commodity.

(Appendix B6)
The display control means
The commodity sales data processing apparatus according to any one of the statements B2 to B5, wherein the customer-side display unit displays the clerk-side registered commodity in a display mode that makes it easier to visually recognize the customer-side registered commodity than the customer-side registered commodity.

(Appendix B7)
The display control means
In each of the clerk side display unit and the customer side display unit, a plurality of the clerk side registered products are arranged and displayed in the order of registration by the clerk side product registration unit,
In each of the salesperson-side display unit and the customer-side display unit, a plurality of the customer-side registered products are arranged in the order of registration by the customer-side product registration unit and displayed. The commodity sales data processing device described.

(Appendix B8)
The display control means
Each of the clerk side display unit and the customer side display unit is characterized in that the clerk side registered products and the customer side registered goods are arranged in the order of registration by the clerk side product registration means and the customer side goods registration means The commodity sales data processing apparatus according to any one of Appendixes B1 to B7.

(Appendix B9)
The display control means
The store clerk side display unit displays the store clerk side registered product and the customer side registered product in order in the registration order and displays the clerk side registered product registered last in a predetermined area,
The customer-side display unit displays the store clerk-side registered products and the customer-side registered products side by side in the order of registration and displays the customer-side registered product registered last in a predetermined area. The commodity sales data processing device described.

(Appendix B10)
A computer of a commodity sales data processing apparatus having a customer side display unit directed to a customer side and a clerk side display unit directed to a clerk side and used for selling a product,
The clerk side product registration means directed to the clerk side,
Customer-side product registration means directed to the customer side,
It is a program for functioning as display control means which controls the display in said store clerk side display part and said customer side display part,
The display control means comprises a clerk side registered product which is a product registered by the clerk side product registration means and a customer side registered product which is a goods registered by the customer side product registration means in the clerk side display unit. The program characterized by displaying by a different display mode.

  The program for realizing the POS system 1 and the POS terminal 20 described above may be recorded in a computer readable recording medium, and the program may be read and executed by the computer system. Here, the “computer system” includes an OS and hardware such as peripheral devices. The term "computer-readable recording medium" refers to a storage medium such as a flexible disk, a magneto-optical disk, a ROM, a portable medium such as a ROM or a CD-ROM, or a hard disk built in a computer system. Furthermore, the "computer-readable recording medium" is a volatile memory (RAM) in a computer system serving as a server or a client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. In addition, those that hold the program for a certain period of time are also included. The program may be transmitted from a computer system in which the program is stored in a storage device or the like to another computer system via a transmission medium or by transmission waves in the transmission medium. Here, the “transmission medium” for transmitting the program is a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. Further, the program may be for realizing a part of the functions described above. Furthermore, it may be a so-called difference file (difference program) that can realize the above-described functions in combination with a program already recorded in the computer system.

1 POS system 10 Store controller 20 POS terminal 201 CPU
202 ... ROM
203 ... RAM
204 hard disk 205 customer side display unit 206 customer side scanner unit 207 customer side printing unit 208 card payment unit 209 change machine 210 clerk side display unit 211 key operation unit 212 clerk side scanner unit 213 clerk Side printing unit 214 ... voice output unit 215 ... communication unit

Claims (6)

A merchandise sales data processing apparatus used to sell merchandise,
Operation means for receiving an operation of a customer for specifying a product to be purchased;
A registration unit that registers the product specified by the operation of the customer accepted by the operation unit;
Settlement means for adjusting the goods registered by the registration means;
And medium issue control means for controlling the issue of the medium;
The registration unit can register any item that can be purchased without a store clerk, and any item that can not be purchased without a store clerk.
The settlement means can settle any item that can not be purchased without the help of a clerk and items that can not be purchased without the help of a clerk.
The medium issuance control means is characterized in that, based on the fact that items which can not be purchased without a store clerk have been settled, the medium issue control means controls the issuance of exchange coupons for items which can not be purchased without the store clerk. Product sales data processing device. And a notification means for notifying a store clerk
The informing means is capable of informing a store clerk that a customer response is required based on the fact that an item which can not be purchased without the store clerk is specified by the operation of the customer. Commodity sales data processing device. 3. The commodity sales data processing apparatus according to claim 2, wherein the notification unit notifies a store clerk that the exchange ticket has been issued based on the issuance of the exchange ticket. The notification means is
The merchandise sales data according to claim 2 or 3, wherein a clerk can be notified that the exchange ticket has been issued a plurality of times at preset time intervals after the issuance of the exchange ticket. Processing unit. It has a customer-side display unit directed to the customer side and a store clerk-side display unit directed to the store clerk side,
The notification means is based on the fact that an unpurchasable item is identified by the operation of the customer without the help of a clerk, and at least the product name of the item which can not be purchased without the clerk is displayed on the clerk side display unit The commodity sales data processing device according to any one of claims 2 to 4, wherein the commodity sales data is displayed. A computer of a commodity sales data processing apparatus used to sell commodities,
Operation means for receiving the operation of the customer for specifying the product to be purchased,
A registration unit for registering a product specified by the operation of the customer accepted by the operation unit,
Settlement means for adjusting the items registered by the registration means,
Medium issue control means for controlling medium issue
A program for causing a store clerk to function as a notification means,
The registration unit can register any item that can be purchased without a store clerk, and any item that can not be purchased without a store clerk.
The settlement means can settle any item that can not be purchased without the help of a clerk and items that can not be purchased without the help of a clerk.
The notification means can notify the store clerk that the customer response is required based on the fact that the product which can not be purchased without the store clerk is specified by the operation of the customer.
The medium issuance control means is characterized in that, based on the fact that items which can not be purchased without a store clerk have been settled, the medium issue control means controls the issuance of exchange coupons for items which can not be purchased without the store clerk. program.

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