JP7073888B2 - Message providing device and program - Google Patents

Description

The present invention relates to a message providing device and a program.

Patent Document 1 describes a message notification device that clearly notifies the destination of a message reporting the result of an operation instruction from a user. The operation instruction detection unit detects the operation instruction from the message, identifies the member who wrote the message as the instructor, and the report message display unit sends a message about the result of the operation according to the operation instruction to the instructor. Display it on the family message board with the address clearly stated.

Message services that exchange messages between users, such as chat and SNS (social networking services), were designed for the purpose of simulating human interaction via voice and text running on this message service ( Anthropomorphic) software robot programs (hereinafter referred to as "chatbots") have been proposed. The chatbot operates to detect a specific word or phrase from a message input by the user and output a prepared response corresponding to the specific word or phrase. Some chatbots are operated by messenger service accounts assigned for advertising or commercial use, such as companies and stores, where users can enjoy conversations with chatbots through natural message exchanges, and also become chatbots. On the other hand, various services can be executed.

Japanese Unexamined Patent Publication No. 2014-164522

However, when a user executes a desired service for a software robot program, setting information (operation setting information) related to the operation of the software robot program must be registered in advance for each user, which is complicated. If there are many items to be registered as operation setting information, the registration procedure becomes even more complicated.

An object of the present invention is to eliminate the need for a procedure for registering operation setting information in advance when using a software robot program.

The invention according to claim 1 is a receiving means for each user to receive a registration request for associating a software robot program for exchanging messages with a user and an external device, which operates on a message service for exchanging messages between users. A plurality of software robot programs in which operation setting information of the software robot program is preset are provided to one user, and external to each of the plurality of software robot programs in response to a request from the user. The plurality of software robot programs include at least a first software robot program and a second software robot program, and the first software robot program includes first operation setting information. Is set, and the second software robot program is set with the second operation setting information different from the first operation setting information .

The invention according to claim 2 is the message providing device according to claim 1 , wherein the first software robot program and the second software robot program provide the same type of service.

In the invention according to claim 3 , the service of the same type is a print service, and the first operation setting information and the second operation setting information include the number of copies at the time of printing, double-sided printing or single-sided printing, and a plurality of pages. The message providing device according to claim 2 , wherein at least one of a function of grouping pages, a color mode, and an image quality is different from each other.

The invention according to claim 4 is the message providing device according to claim 1 , wherein the first software robot program and the second software robot program provide different kinds of services.

The invention according to claim 5 is a receiving means for each user to receive a registration request for associating a software robot program for exchanging messages with a user and an external device, which operates on a message service for exchanging messages between users. A plurality of software robot programs in which operation setting information of the software robot program is preset are provided to one user, and external to each of the plurality of software robot programs in response to a request from the user. A registration means for associating and registering devices is provided, and the registration means when the attributes of the external device match the operation setting information when the external device is associated and registered in the software robot program. It is a message providing device to be registered in.

The invention according to claim 6 is a receiving means for each user to receive a registration request for associating a software robot program for exchanging messages with a user and an external device, which operates on a message service for exchanging messages between users. A plurality of software robot programs in which operation setting information of the software robot program is preset are provided to one user, and external to each of the plurality of software robot programs in response to a request from the user. A registration means for associating and registering devices is provided, and the registration means when the attributes of the external device do not match the operation setting information when the external device is associated and registered in the software robot program. In addition, it is a message providing device that registers in response to a registration confirmation message from the user.

The invention according to claim 7 is when the registration means matches the characteristics of the external device with the second operation setting information when the external device is registered in association with the first software robot program. The message providing device according to claim 1 , wherein the external device is also associated with and registered in the second software robot program.

The invention according to claim 8 is the message providing device according to claim 1, further comprising a deletion means for deleting an external device registered in each of the plurality of software robot programs in response to a request from the user. ..

The invention according to claim 9 accepts, for each user, a registration request for associating a computer with a software robot program for exchanging messages with a user and an external device, which operates on a message service for exchanging messages between users. The receiving means and a plurality of software robot programs in which the operation setting information of the software robot program is preset are provided to one user, and the plurality of software robot programs are provided in response to a request from the user. The plurality of software robot programs are operated as registration means for registering external devices in association with each other, and the plurality of software robot programs include at least a first software robot program and a second software robot program, and the first software robot program has a first operation. This is a program for setting setting information and setting second operation setting information different from the first operation setting information in the second software robot program .
The invention according to claim 10 accepts, for each user, a registration request for associating a computer with a software robot program for exchanging messages with a user and an external device, which operates on a message service for exchanging messages between users. The receiving means and a plurality of software robot programs in which the operation setting information of the software robot program is preset are provided to one user, and the plurality of software robot programs are provided in response to a request from the user. It operates as a registration means for registering an external device in association with each other, and when the external device is associated and registered in the software robot program, it is registered when the attribute of the external device matches the operation setting information. It is a program for .
The invention according to claim 11 accepts, for each user, a registration request for associating a computer with a software robot program for exchanging messages with a user and an external device, which operates on a message service for exchanging messages between users. The receiving means and a plurality of software robot programs in which the operation setting information of the software robot program is preset are provided to one user, and the plurality of software robot programs are provided in response to a request from the user. When the attributes of the external device do not match the operation setting information in the case of operating as a registration means for registering the external device in association with each other and registering the external device in association with the software robot program, the said. It is a program for registering according to the registration confirmation message from the user.

According to the inventions of claims 1 to 11 , when the software robot program is used, the procedure for registering the operation setting information in advance becomes unnecessary. Further, according to the inventions of claims 1 and 9, further, operation setting information different from each other can be set in the first software robot program and the second software robot program.

According to the invention of claim 2 , further, the same kind of service can be provided by the first software robot program and the second software robot program.

According to the third aspect of the present invention, a print service is further provided as the same type of service, and the number of copies at the time of printing, double-sided printing or single-sided printing, a function of combining a plurality of pages into one page, a color mode, and at least image quality. Either can be set to be different from each other.

According to the invention of claim 4 , different kinds of services may be further provided by the first software robot program and the second software robot program.

According to the fifth aspect of the present invention, when the external device is registered in association with the software robot program, it can be registered when the attribute of the external device matches the operation setting information.

According to the sixth aspect of the present invention, when the external device is registered in association with the software robot program and the attributes of the external device do not match the operation setting information, the user responds to the registration confirmation message. Can be registered.

According to the invention of claim 7 , further, when the external device is registered in association with the first software robot program and the characteristics of the external device match the second operation setting information, the second software robot External devices can also be associated and registered in the program.

According to the invention of claim 8 , further, the external device registered in each of the plurality of software robot programs can be deleted in response to the request from the user.

It is a system block diagram of Embodiment 1. FIG. It is a functional block diagram of Embodiment 1. FIG. It is a block diagram of the block of Embodiment 1. FIG. It is a setting information registration explanatory diagram. It is a setting information table explanatory diagram. It is a process explanatory drawing of Embodiment 1. FIG. It is a setting information registration explanatory diagram of Embodiment 1. FIG. It is a user terminal screen display explanatory drawing of Embodiment 1. FIG. It is a setting information table update explanatory diagram of Embodiment 1. FIG. It is a sequence diagram of Embodiment 1. It is a user terminal screen display explanatory drawing (the 1) of Embodiment 2. FIG. FIG. 2 is an explanatory diagram of a user terminal screen display according to the second embodiment. It is a setting information table update explanatory diagram of Embodiment 2. FIG. It is a sequence diagram of Embodiment 2. It is a process explanatory drawing of Embodiment 3. FIG. FIG. 3 is an explanatory diagram for registering setting information according to the third embodiment. It is a user terminal screen display explanatory drawing (the 1) of Embodiment 3. FIG. FIG. 2 is an explanatory diagram of a user terminal screen display according to the third embodiment. It is a setting information table update explanatory diagram of Embodiment 3. FIG. It is a sequence diagram of Embodiment 3. It is a user terminal screen display explanatory drawing (the 1) of Embodiment 4. FIG. FIG. 2 is an explanatory diagram of a user terminal screen display according to the fourth embodiment. It is a setting information table update explanatory diagram of Embodiment 4. FIG. It is a sequence diagram of Embodiment 4. It is a system configuration diagram of a modification.

Hereinafter, an embodiment of the present invention will be described as an example of a chatbot that provides a print service in response to a message from a user, based on the drawings.

<Embodiment 1>
FIG. 1 shows an overall configuration diagram of a message service system according to an embodiment. The message service system includes user terminal A (10A) to user terminal C (10C), chat service server 14, bot server A (16A) to bot server B (16B), and printer A (18A) to printer B (18B). To prepare for.

The user terminal A (10A) to the user terminal C (10C) are terminals used by users of the message service, and are information terminals such as smartphones, tablet terminals, and PCs (personal computers). In the figure, three user terminals A (10A), user terminal B (10B), and user terminal C (10C) are shown, but the number thereof is arbitrary. The user operates the user terminal A (10A) to the user terminal C (10C) to access the chat service server 14 on the cloud 12 and exchange messages with other users and chatbots. In the following, it is assumed that the user A operates the user terminal A, the user B operates the user terminal B, and the user C operates the user terminal C. The user terminal A (10A) to the user terminal C (10C) and the chat service server 14 are connected to each other via a wired or wireless communication network so that data can be transmitted and received. An example of a communication network is a public line such as the Internet, but a dedicated line may also be used.

The chat service server 14 is a cloud server arranged on the cloud 12 and is a server that provides a chat service. The chat service server 14 is composed of one or a plurality of server computers. The chat service server 14 executes all processes related to message exchange, such as message transmission / reception processing to user terminals A to C, and message transmission / reception display screen display. In addition to processing the exchange of messages between two users, the chat service server 14 can form a group of three or more users and process the exchange of messages within the group (group chat). Further, the chat service server 14 cooperates with the bot server A (16A) and the bot server B (16B) to process the exchange of messages for the chat bot provided by the bot servers 16A and 16B. The exchange of messages between a user and a chatbot includes the exchange of messages between one user and a chatbot, and the exchange of messages between a plurality of users and a chatbot.

The bot server A (16A) and the bot server B (16B) each function as a message providing device. The bot server A (16A) and the bot server B (16B) are installed with a chatbot software robot program for exchanging messages with the user, and execute the program. These bot server A (16A) and bot server B (16B) may be operated by a messenger service account assigned for advertising or commercial use, such as a company or a store.

The bot server A (16A) and the bot server B (16B) cooperate with the chat service server 14 via a specific API (Application Programming Interface), exchange messages with the user, and send messages from the user. Automatically respond to and reply to the message. The specific API is an API for using the chat service server 14. The API format is arbitrary, but for example, it is an API in JSON (Javascript Object Notation) format, and JSON data in the specified format is transmitted by POST or GET to a specific URL of the chat service server 14. , The result is returned as JSON format data.

When the message from the user includes an operation instruction, the bot server A (16A) and the bot server B (16B) execute a specific service content in response to the operation instruction. In the present embodiment, when the message from the user includes a print instruction, the bot server A (16A) operates the printer A (18A) or the printer B (18B) in response to the print instruction to print. Functions as a "print bot" to process. On the other hand, the bot server 16B may provide an arbitrary service in response to an operation instruction from the user. In the figure, two bot servers A (16A) and bot server B (18B) are shown, but the number thereof is arbitrary and may be one. Further, one bot server may configure a plurality of chatbots, and a plurality of bot servers may configure one chatbot.

The bot server A as a chatbot (or printer bot) drives the printer A or the printer B according to the setting information (operation setting information) regarding the operation of the software robot program to execute the print process. These setting information can also be said to be operating conditions for operating the printer A or the printer B.

The printer A (18A) and the printer B (18B) execute the print process according to the command from the bot server A.

FIG. 2 is a functional block diagram of the bot server A (16A) as a message providing device. The bot server A has a communication unit 160, a message reception unit 161, a content analysis unit 162, an operation control unit 163, a response message creation unit 164, a user information storage unit 165, a setting information storage unit 166, and a message storage unit 167 as functional blocks. , And API gateway 168.

The communication unit 160 communicates with the chat service server 14 and the printers A and B. The communication unit 160 communicates with the chat service server 14 via the API gateway 168 and exchanges messages. The communication unit 160 outputs a message received from the chat service server 14 via the API gateway 168, that is, a message from the user terminal A to the user terminal C to the message reception unit 161. Further, the communication unit 160 transmits the response message created by the response message creation unit 164 to the chat service server 14 via the API gateway 168 (that is, transmitted to the user terminal A to the user terminal C). Further, the communication unit 160 outputs a print command to the printer A and the printer B in accordance with the command from the operation control unit 163 to drive the printers A and B.

The message receiving unit 161 functions as a receiving means, receives a message from the communication unit 160, and outputs the message to the content analysis unit 162. The message includes a message regarding registration of setting information. The message receiving unit 161 sequentially stores the received messages in the message storage unit 167.

The content analysis unit 162 analyzes the content of the received message and outputs it to the operation control unit 163. Specifically, the user identifier (user ID) included in the received message is recognized, and the text portion included in the message is extracted and its syntax analysis is executed. The method of parsing is arbitrary. For example, after decomposing an input message into morpheme units, nouns, adjectives, verbs, and interrogative pronouns are extracted as keywords. When the text portion of the message includes an operation instruction, the content analysis unit 162 analyzes the content of the operation instruction and outputs it to the operation control unit 163. The operation instruction in the present embodiment includes a registration request for printers A and B as external devices and a print instruction for printers A and B.

The operation control unit 163 functions as a registration means, and based on the analysis result obtained by the content analysis unit 162, the printers A and B as external devices are registered in the setting information storage unit 166 in association with the user. Further, the operation control unit 163 outputs a print command to the printers A and B via the communication unit 160.

The response message creation unit 164 creates a response message according to the analysis result in the content analysis unit 162, and transmits the response message to the chat service server 14 via the communication unit 160. In particular, the response message creation unit 164 creates a response message according to keywords such as "@printer" and "@multifunction device" included in the message from the user.

The user information storage unit 165 stores the information of the user who uses the chat service server 14, particularly the information of the user who uses the chatbot realized by the bot server A as a table. In the chat bot, a specific account is assigned on the chat service realized by the chat service server 14, and the user performs a certain operation (for example, an operation meaning "friend" registration) by designating this account. The use of the chat bot is confirmed at. The user information is, for example, a user ID. Information about the privileges of each user may be stored.

The setting information storage unit 166 stores setting information (operation setting information) for each of a plurality of chatbots realized by the bot server A as a table. Items of setting information are, for example, color mode, paper size, number of copies, image quality, and the like, but are not limited thereto. The setting information may be determined according to the content of the service provided by the bot server A. In the case of a print service, it is information about printing, and in the case of a search service, it is information about search conditions. The setting information is information that defines the content of the service, and may include a plurality of items. When the operation control unit 163 registers the printers A and B as external devices in the setting information storage unit 166 in association with the user, the operation control unit 163 collates the setting information (operation setting information) for each chatbot with the attributes of the external device. do. Here, the attribute of the external device means various functions provided in the external device, and if the external device is a printer, it means various functions as a printer.

The message storage unit 167 stores the message from the user received by the message reception unit 161 as a history.

FIG. 3 shows a block diagram of the bot server A. The bot server A is composed of one or more server computers, and includes one or more CPUs 16b, ROM 16c, RAM 16d, a communication interface (I / F) 16e, input / output I / F 16f, and a storage device 16g.

The one or a plurality of CPUs 16b reads out the bot application stored in the ROM 16c or the storage device 16g, and realizes the function of the chatbot by using the RAM 16d as the working memory. That is, the printers A and B are automatically responded to the message from the user, and when the message from the user includes an operation instruction, the printers A and B are driven in response to the operation instruction. By executing the bot application, the CPU 16b realizes the message receiving unit 161 in FIG. 2, the content analysis unit 162, the operation control unit 163, the response message creating unit 164, and the API gateway 168.

The communication I / F 16e exchanges messages with the chat service server 14, and outputs print commands to the printers A and B.

The input / output I / F transmits / receives data to / from an input device such as a keyboard / mouse and an output device such as a display device.

The storage device 16g is composed of a non-volatile memory such as an HDD (Hard Disk Drive) or SSD (Solid State Drive), and in addition to storing a bot application, a user information table, a setting information table, and the like. And store the message management table. The storage device 16g realizes the user information storage unit 165, the setting information storage unit 166, and the message storage unit 167 in FIG. 2.

In the present embodiment, the software robot program for realizing the chat bot is executed by the CPU, but a part of the chat bot may be realized by hardware processing instead of processing by executing the program. The hardware processing may be performed by using a circuit such as ASIC or FPGA (Field Programmable Gate Array).

Next, the registration of setting information (operation setting information) will be described by taking user A and user B as an example.

FIG. 4 schematically shows a general setting registration process by the user A and the user B.

When the user A and the user B perform a specific operation (“friend registration”) to acquire the usage authority of the chat bot to which a specific account is assigned on the chat service, the bot server A (16A) causes the user A and the user. A user identifier (user ID) is assigned to each B, and a printer identifier (printer ID) for uniquely identifying the printer A and the printer B is also assigned. As the user ID, the accounts on the chat service of user A and user B may be used as they are.

Next, the user A sends a message to the bot server A (16A) via the chat service server 14, identifies the printer A or the printer B, and then registers the setting information. For example, the user A identifies the printer A, and then uses the color mode: color paper size: A4 as setting information.
Number of copies: Send a message specifying 1 copy. When the bot server A receives these messages, it analyzes the message contents, and when it interprets it as setting information, it associates the user A with the printer A and records the above setting information in the setting information table.

The same applies to the user B, and a message is transmitted to the bot server A (16A) via the chat service server 14, the printer A or the printer B is specified, and then the setting information is registered. For example, the user B identifies the printer B, and then uses the color mode: black-and-white paper size: letter (letter) as setting information.
Number of copies: Send a message specifying 2 copies. When the bot server A receives these messages, it analyzes the contents of the messages, associates the user B with the printer B when interpreting them as setting information, and records the above setting information in the setting information table.

FIG. 5 shows an example of a setting information table stored in the setting information storage unit 166. The printer, color (color mode), size (paper size), and number of copies (number of copies) are recorded in association with each user. More specifically, the printer identification information, the color (color mode), the size (paper size), and the number of copies (number of copies) are recorded in association with each user's identification information.

As described above, the user A and the user B must register the setting information of the printer before executing the print service by the chatbot, and the registration procedure becomes complicated.

Therefore, in the present embodiment, a plurality of chatbots are provided in advance to one user, setting information (operation setting information) is set (preset) for each of the plurality of chatbots, and the user sets in advance. By performing an operation of associating a desired printer with a chatbot that has already been completed, registration of setting information becomes unnecessary. A plurality of chatbots can be realized by a single bot server A.

FIG. 6 schematically shows the processing of the present embodiment. The bot server A realizes two chatbots A-1 and chatbot A-2. In the chatbot A-1, "eco priority" is preset (preset) as the first operation setting information, and in the chatbot A-2, "image quality priority" is preset (preset) as the second operation setting information. Has been done. Here, "eco-priority" is a setting that can save energy, and specifically,
Color mode: Monochrome (black and white)
Double-sided setting: Double-sided number of copies: 1 copy N-up designation: 2up
Image quality mode: Standard, etc. The N-up designation means that the data of a plurality of (N) pages are printed together on one page, and 2up means that the data of two pages are printed together on one page. Further, "image quality priority" is a setting that prioritizes the image quality of prints, and specifically,
Color mode: Color Double-sided setting: Single-sided number of copies: 1
N-up designation: 1up
Image quality mode: High image quality, etc. These setting information are registered in advance in the setting information storage unit 166 for each chatbot. Registration can be done by the chatbot administrator.

Then, the user registers one or a plurality of external devices, specifically, a printer for each of the plurality of chatbots. For example, the user A registers the printer A and the printer B in the chatbot A-1 preset in "eco priority", and the printer C and the printer D in the chatbot A-2 preset in "image quality priority". For example.

When the user A wants to print with eco-priority, he / she sends a print instruction to the chatbot A-1 set to eco-priority, and on the other hand, when he / she wants to print with image quality priority. Sends a print instruction to the chatbot A-2 set to give priority to image quality. In response to the print instruction from the user A, the chatbot A-1 drives either the printer A or the printer B registered for the user A, for example, the printer set as the default, to print with eco-priority. Further, the chatbot A-2 also drives one of the printer C and the printer D registered for the user A, for example, the printer set as the default, in response to the print instruction from the user A, and prints with priority on the image quality. The user A can print under desired conditions simply by registering the printer for each chatbot without registering the setting information.

FIG. 7 shows an example of the setting information table in the present embodiment. There are a plurality of (two in the figure) chatbots, and a printer is registered in association with the user for each chatbot. For example, in the chatbot A-1, the printer A and the printer B are registered in association with the user A, and the printer A is set as the default printer (initial printer). The printer B is registered in association with the user B, and the printer B is set as the default printer.

Further, in the chatbot A-2, the printer A is registered in association with the user A, and the printer A is set as the default printer. The printer B is registered in association with the user B, and the printer B is set as the default printer.

When the user A sends a print instruction message to the chatbot A-1, the chatbot A-1 sets the printer A as the default printer associated with the user A according to the setting information table shown in FIG. Identify and eco-priority, ie color mode: monochrome (black and white)
Double-sided setting: Double-sided number of copies: 1 copy N-up designation: 2up
Image quality mode: Print service is executed as standard.
Further, when the user A sends a message instructing the chatbot A-2 to print, the chatbot A-2 identifies the printer A as the default printer associated with the user A according to the setting information table, and the image quality is improved. Priority, that is, color mode: color double-sided setting: single-sided number of copies: 1
N-up designation: 1up
Image quality mode: Performs print services with high image quality.
User A can print under desired conditions by using chatbot A-1 and chatbot A-2 properly without registering each item of setting information such as color mode, double-sided setting, N-up specification, and image quality mode. ..

Similarly, when the user B sends a message instructing the chatbot A-1 to print, the chatbot A-1 acts as the default printer associated with the user B according to the setting information table shown in FIG. 7. Identify printer B and give priority to eco, that is, color mode: monochrome (black and white)
Double-sided setting: Double-sided number of copies: 1 copy N-up designation: 2up
Image quality mode: Print service is executed as standard.

Further, when the user B sends a message instructing the chatbot A-2 to print, the chatbot A-2 identifies the printer B as the default printer associated with the user B according to the setting information table, and the image quality is improved. Priority, that is, color mode: color double-sided setting: single-sided number of copies: 1
N-up designation: 1up
Image quality mode: Performs print services with high image quality.

Although FIG. 7 shows two chatbots A-1 and A-2, three or more chatbots may be provided to one user. For example, chatbots A-3 are provided to user A in addition to chatbots A-1 and A-2, and normal printing is performed in addition to eco-priority and image quality priority.
Double-sided setting: Single-sided number of copies: 1
N-up designation: 1up
Image quality mode: Set to standard, etc.

FIG. 8 shows an example of a screen displayed on the user terminal A (10A) operated by the user A. It is assumed that there are an eco-priority chatbot A-1 and an image quality-priority chatbot A-2 as chatbots, and no printer is registered in any of the chatbots. Further, it is assumed that the user A can use the chatbot A-1 ("registers as a friend"). On the screen of the user terminal A, a representation figure (icon) 100 indicating the user A by the chat service server 14 and an icon 104 indicating the chat bot A-1 realized by the bot server A are displayed. Then, the messages 200 of the user A and the chatbot A-1 are displayed in chronological order from top to bottom.

In FIG. 8, first, the user A operates the user terminal A to "@printer A" for the chatbot A-1.
And send a message.

This message is a message requesting the registration of the printer A, and the chatbot A-1 analyzes this message, registers the user A and the printer A in the setting information table in association with each other, and sets the printer A as the default printer. After setting,
"I registered printer A and made this printer the default."
And respond by composing a message with.

Next, the user A operates the user terminal A to transmit a photograph as image data to be printed. Then, following the transmission of the photo,
"Print"
And send a message.

Upon receiving the photo and the message, the chatbot A-1 analyzes the content of the message and executes the print service of the transmitted photo. That is, the printer A associated with the user A is specified with reference to the setting information table, and the print data is output to the printer A. The print condition is the setting information and is "eco-priority" set in advance in the chatbot A-1. Specifically, the setting information of the chatbot A-1 can be stored in advance in the storage device 16g.

Next, the user A operates the user terminal A to the chatbot A-1.
"@Printer B"
And send a message.

This message is a message requesting the registration of the printer B, and the chatbot A-1 analyzes this message and registers the user A and the printer B in the setting information table in association with each other. However, if the printer B does not have the necessary double-sided unit for double-sided printing as an attribute of the printer B, printing with the "eco-priority" set in the chatbot A-1 cannot be executed, so that the printer cannot be executed. B is not a printer that conforms to the setting information. Therefore, the chatbot A-1 collates the setting information (eco-priority) set in itself with the attribute of the printer B, and if the attribute of the printer B does not match the setting information, a message to that effect is sent. Create and confirm with user A. for example,
"Printer B cannot perform eco-printing because the double-sided unit is not installed. Do you want to register it?"
By creating and responding to the message, it is notified that the attribute of the printer B does not match the setting information.

The user A who visually recognizes this message is, for example,
"yes"
And send a message. When the chatbot A-1 receives a positive answer from the user A, the chatbot A-1 responds to this message and registers the user A and the printer B in association with each other in the setting information table. When a plurality of printers are registered in association with the user A, the chatbot A-1 sets one of the printers as the default printer. The default printer setting rules are optional, for example
(1) Set the printer registered earlier as the default (2) Set the printer registered later as the default (3) Contact the user and set according to the response from the user (4) Printer that matches the setting information Is set as the default, etc. When (4) is adopted, printer A conforms to the setting information (eco-priority), but printer B does not conform to the setting information. Therefore, printer A is set as the default printer.
"I registered Printer B, but I left Printer A as the default printer."
And respond by composing a message with. In this case, the next time the user A sends a print service request message, the print service is executed by the printer A unless the printer B is specified.

On the other hand, "Printer B cannot perform eco-printing because the double-sided unit is not installed. Do you want to register it?"
User A who sees the message
"No"
When the message is sent, the chatbot A-1 cancels the registration of the printer B in response to a negative reply from the user A.

In FIG. 8, the chatbot A-1 collates the setting information (eco-priority) set in itself with the attribute of the printer B, and if the attribute of the printer B does not match the setting information, that effect is given. A message is created and confirmed by the user A, but if the attributes of the printer B do not match the setting information, the registration may be uniformly rejected. in this case,
"Printer B cannot be registered because eco-printing is not possible because the double-sided unit is not installed."
And respond by composing a message with.

Further, in FIG. 8, the default printer is set to the printer A, but after that, when the double-sided unit is attached to the printer B and the setting information of the eco-priority is satisfied, (2) is adopted and the printer B is adopted. A message may be created and responded to the user A asking whether or not the printer B may be set as the default printer.

FIG. 9 shows the update of the setting information table in the process shown in FIG.

FIG. 9A is an initial state, and no printer is registered in the chatbot A-1.

FIG. 9B is a setting information table after registering the printer A in response to a message from the user A. The user A and the printer A are registered in association with each other, and the printer A is set as the default printer.

FIG. 9C is a setting information table after the printer B is additionally registered in response to the message from the user A. The user A, the printer A, and the printer B are registered in association with each other, and the printer A is set as the default printer.

FIG. 10 shows a sequence diagram in the process shown in FIG.

First, the user A operates the user terminal A to register the chatbot A-1 as a friend. Specifically, the account of the chatbot A-1 is specified, and the usage authority of the chatbot A-1 is acquired by operating the specific button. The chatbot A-1 registers the information of the user A in the user information table.

Next, the user A operates the user terminal A to instruct the chatbot A-1 to register the printer A.

The chatbot A-1 registers the user A and the printer A in the setting information table of the storage device 16g in association with each other in response to the registration instruction from the user A. Specifically, the operation control unit 163 associates the user A with the printer A in a setting information table according to the analysis result in the content analysis unit 162 and the message from the user A as a registration instruction. To register with.
At this time, the operation control unit 163 collates the attribute of the printer A with the setting information (eco-priority), determines whether or not the attribute of the printer A matches the setting information, and registers only when the attribute matches the setting information. good. The attributes of the printer A can be acquired by communication between the operation control unit 163 and the printer A. As mentioned above, the eco-priority setting information is color mode: monochrome (black and white).
Double-sided setting: Double-sided number of copies: 1 copy N-up designation: 2up
Image quality mode: It is a standard, and if the printer A can realize all these functions, it conforms to the setting information, and if any of the functions cannot be realized, it does not conform to the setting information. For example, it does not fit when the printer A cannot print on both sides, and it does not fit when the printer A cannot print on both sides. When the storage device 16g registers in the setting information table, the chatbot A-1 notifies the chatbot A-1 of the registration completion, and the chatbot A-1 creates and responds to the user A by creating a registration completion notification message. ..

The user A who has visually recognized the registration completion notification message operates the user terminal A to send (post) a photo and also send a print instruction message. Upon receiving the photo and the message, the chatbot A-1 sends a print setting acquisition request to the storage device 16g. The print setting is the setting information (eco-priority) of the chatbot A-1 preset in the storage device 16g, and the storage device 16g returns the eco-priority setting information. Chatbot A-1 has eco-priority over printer A, that is,
Color mode: Monochrome (black and white)
Double-sided setting: Double-sided number of copies: 1 copy N-up designation: 2up
Image quality mode: Print instructions are specified as standard.

Next, the user A operates the user terminal A to instruct the chatbot A-1 to register the printer B.

The chatbot A-1 registers the user A and the printer B in the setting information table of the storage device 16g in association with each other in response to the registration instruction from the user A. At this time, the chatbot A-1 collates the attributes of the printer B with the setting information (eco-priority), determines whether or not the attributes of the printer B match the setting information, and registers only when the attributes match. May be good. If not, the storage device 16g notifies the chatbot A-1 of confirmation as to whether or not to continue the registration of the printer B, and the chatbot A-1 responds to this notification by "Printer B is a double-sided unit. I can't print eco-printing because I haven't installed it yet. Do you want to register? "
And confirm with the user.

User A who sees this message
"yes"
The chatbot A-1 instructs the storage device 16g to continue the registration. When the storage device 16g registers in the setting information table in response to the registration continuation instruction, the chatbot A-1 notifies the chatbot A-1 of the registration completion, and the chatbot A-1 notifies the user A of the registration completion notification message. And respond.

By the above processing, the user A, the printer A, and the printer B are registered in the setting information table in association with each other. The user A merely instructs the registration of the printer A and the printer B, and does not need to register detailed setting information for each printer.

<Embodiment 2>
11A and 11B show an example of a screen displayed on the user terminal A in the present embodiment. It is assumed that there are an eco-priority chatbot A-1 and an image quality-priority chatbot A-2 as chatbots, and no printer is registered in any of the chatbots. Further, it is assumed that the user A can use the chatbots A-1 and A-2 (“registered as a friend”).

In FIG. 11A, first, the user A operates the user terminal A to "@printer A" for the chatbot A-1.
And send a message.

This message is a message requesting the registration of the printer A, and the chatbot A-1 analyzes this message, registers the user A and the printer A in the setting information table in association with each other, and sets the printer A as the default printer. After setting,
"I registered printer A and made this printer the default."
And respond by composing a message with.

Next, as for chatbot A-1, since chatbot A-2 exists as another chatbot,
"Do you want to register this printer for Chatbot A-2 (image quality priority)?"
Create and send a message with.

The user A who visually recognizes this message operates the user terminal A and "Yes".
When the message is transmitted, the chatbot A-1 analyzes this message and registers the chatbot A-2 in association with the user A and the printer A in response to a positive answer. Then, in the chatbot A-2 as well, the printer A is set as the default printer, and the printer A is set as the default printer.
"Printer A was also registered in Chatbot A-2 (image quality priority) and made the default printer."
And respond by composing a message with.

FIG. 11B is an example of a screen displayed on the user terminal A, which is a chat screen with the chatbot A-2. The icon 105 of the chatbot A-2 is displayed on the screen instead of the icon of the chatbot A-1.

As shown in FIG. 11A, the chatbot A-1 registers the chatbot A-2 in the setting information table in association with the user A and the printer A. Since the chatbot A-2 is registered in association with the user A and the printer A with reference to the setting information table, the chatbot A-2 is registered.
"I registered printer A and made this printer the default."
Create and send a message with.

The user A who has visually recognized this message can certainly confirm that the printer A is registered for the chatbot A-2.

FIG. 12 shows an update of the setting information table in the process shown in FIG. 11A.

FIG. 12A is an initial state, and no printer is registered in the chatbots A-1 and A-2.

FIG. 12B is a setting information table after registering the printer A in response to a message from the user A. For the chatbot A-1, the user A and the printer A are registered in association with each other, and the printer A is set as the default printer.

FIG. 12C is a setting information table after the printer A is additionally registered for the chatbot A-2. The user A and the printer A are registered in association with each other, and the printer A is set as the default printer.

FIG. 13 shows a sequence diagram in the process shown in FIG. 11A.

First, the user A operates the user terminal A to register the chatbot A-1 as a friend. Specifically, the account of the chatbot A-1 is specified, and the usage authority of the chatbot A-1 is acquired by operating the specific button. The chatbot A-1 registers the information of the user A in the user information table.

Next, the user A operates the user terminal A to instruct the chatbot A-1 to register the printer A.

The chatbot A-1 registers the user A and the printer A in the setting information table of the storage device 16g in association with each other in response to the registration instruction from the user A. At this time, the chatbot A-1 collates the attributes of the printer A with the setting information (eco-priority), determines whether or not the attributes of the printer A match the setting information, and registers only when the attributes match. May be good. When the storage device 16g registers in the setting information table, the chatbot A-1 notifies the chatbot A-1 of the registration completion, and the chatbot A-1 creates and responds to the user A by creating a registration completion notification message. ..

Next, when the chatbot A-1 refers to the setting information table of the storage device 16g and confirms that no printer is registered in the chatbot A-2, the chatbot A-2 tells the user A. Create and send a message confirming the registration of printer A in.

User A who sees this message operates user terminal A and "Yes".
When the message is transmitted, the chatbot A-1 registers the chatbot A-2 in the setting information table of the storage device 16g in association with the user A and the printer A. At this time, the chatbot A-1 collates the attributes of the printer A with the setting information (image quality priority), determines whether or not the attributes of the printer A match the setting information, and registers only when the attributes match. May be good. When the storage device 16g registers in the setting information table, the chatbot A-1 notifies the chatbot A-1 of the registration completion, and the chatbot A-1 creates and responds to the user A by creating a registration completion notification message. ..

On the other hand, the user A operates the user terminal A to register the chatbot A-2 as a friend. Specifically, the account of chatbot A-2 is specified, and the usage authority of chatbot A-2 is acquired by operating a specific button. The chatbot A-2 registers the information of the user A in the user information table.

When the chatbot A-2 refers to the setting information table of the storage device 16g and confirms that the user A and the printer A are registered in association with each other, the chatbot A-2 creates a message to that effect and sends the message to the user A.

<Embodiment 3>
In the first and second embodiments, the case where the chatbots A-1 and A-2 provide the same type of service, that is, the print service has been described, but the chatbots A-1 and A-2 are not the same type of service. , Each may provide different types of services.

FIG. 14 schematically shows the processing in this embodiment. Two chatbots A-1 and A-2 are realized by the bot server A. Chatbot A-1 executes a print service, and chatbot A-2 executes a different type of scan service from the print service.

The user registers one or more external devices for each chatbot. For example, the user A registers the printer A and the printer B in the chat bot A-1 preset for the print service, and the multifunction device A and the multifunction device B in the chat bot A-2 preset for the scan service. For example. Here, the multifunction device is a device having a plurality of functions such as scanning, printing, copying, and faxing.

User A sends a print instruction to the chatbot A-1 set for the print service if he wants to print, and on the other hand, if he wants to scan, for the scan service. A scan instruction may be sent to the set chatbot A-2. The chatbot A-1 drives and prints either the printer A or the printer B registered for the user A, for example, the printer set as the default, in response to the print instruction from the user A. The print conditions are set in advance as setting information, and for example, printing is performed with eco-priority in the first embodiment. Further, the chatbot A-2 drives and scans either the multifunction device A or the multifunction device B registered for the user A, for example, the multifunction device set as the default, in response to the scan instruction from the user A. Scan conditions are preset as setting information. The user A can receive the desired service simply by registering an external device for each chatbot without registering the setting information.

FIG. 15 shows an example of the setting information table in the present embodiment. A user, a device as an external device, and a default (initial value) are registered in association with each of the chatbots A-1 and A-2. For example, the user A, the printer A, and the multifunction device A are registered in the chatbot A-1 in association with each other, and the printer A is set as the default. Further, the user B and the printer B are registered in association with each other, and the printer B is set as the default. The user A and the multifunction device A are registered in the chatbot A-2 in association with each other, and the multifunction device A is registered as a default. Further, the user B and the multifunction device B are registered in association with each other, and the multifunction device B is set as the default. The chatbot A-1 is set with setting information for a print service, and a printer and a multifunction device can be registered as external devices. In this case, the print service is executed using the print function of the multifunction device. In the chatbot A-2, setting information for scanning is set, and a scanner or a multifunction device can be registered as an external device. In this case, a scanning service is executed using the scanning function of the multifunction device.

16A and 16B show an example of a screen displayed on the user terminal A in the present embodiment. It is assumed that there are a chatbot A-1 for a print service and a chatbot A-2 for a scan service as chatbots, and no external device is registered in any of the chatbots. Further, it is assumed that the user A can use the chatbots A-1 and A-2 (“registered as a friend”).

In FIG. 16A, first, the user A operates the user terminal A to "@multifunction device A" for the chatbot A-1.
And send a message.

This message is a message requesting the registration of the multifunction device A, and the chatbot A-1 analyzes this message, registers the user A and the multifunction device A in the setting information table in association with each other, and registers the multifunction device A. After setting it to the default,
"Registered multifunction device A and made it the default."
And respond by composing a message with.

Next, the chatbot A-1 determines the attribute of the multifunction device A, and in view of having a scanning function, the chatbot A-1 has a scanning function.
"Multifunction device A can also be scanned. Please register a new chatbot A-2 as appropriate."
Create and send a message with.

The user A who has visually recognized this message shifts to the screen of FIG. 16B in order to register the multifunction device A in the chat with the chatbot A-2.

FIG. 16B is an example of a screen displayed on the user terminal A, which is a chat screen with the chatbot A-2. The icon 105 of the chatbot A-2 is displayed on the screen instead of the icon of the chatbot A-1.

Chatbot A-2 is
"Welcome to Chatbot A-2"
"Do you want to register the multifunction device A?"
Create and send a message with.

The user who sees this message
"yes"
And send a message. The chatbot A-2 registers the user A and the multifunction device A in the setting information table in association with each other in response to a positive response from the user A. Then, while setting the multifunction device A as the default,
"Registered multifunction device A and made it the default."
And respond by composing a message with.

FIG. 17 shows an update of the setting information table in the process shown in FIGS. 16A and 16B.

FIG. 17A is an initial state, and no external device is registered in the chatbots A-1 and A-2.

FIG. 17B is a setting information table after the multifunction device A is registered in response to the message from the user A. For the chatbot A-1, the user A and the multifunction device A are registered in association with each other, and the multifunction device A is set as the default device.

FIG. 17C is a setting information table after the multifunction device A is additionally registered for the chatbot A-2. The user A and the multifunction device A are registered in association with each other, and the multifunction device A is set as the default device.

FIG. 18 shows a sequence diagram in the process shown in FIGS. 16A and 16B.

First, the user A operates the user terminal A to register the chatbot A-1 as a friend. Specifically, the account of the chatbot A-1 is specified, and the usage authority of the chatbot A-1 is acquired by operating the specific button. The chatbot A-1 registers the information of the user A in the user information table.

Next, the user A operates the user terminal A to instruct the chatbot A-1 to register the multifunction device A.

In response to the registration instruction from the user A, the chatbot A-1 associates the user A with the multifunction device A and registers them in the setting information table of the storage device 16g. At this time, the chatbot A-1 collates the attributes of the multifunction device A with the setting information (print service), determines whether or not the attributes of the multifunction device A match the setting information, and registers only when the attributes match. You may. When the storage device 16g registers in the setting information table, the chatbot A-1 notifies the chatbot A-1 of the registration completion, and the chatbot A-1 creates and responds to the user A by creating a registration completion notification message. ..

Next, the chatbot A-1 refers to the setting information table of the storage device 16g, confirms that no external device is registered in the chatbot A-2, and the attribute of the compound machine A is the chatbot. When it is determined that the setting information (scan service) of A-2 can be conformed to, a message recommending the registration of the compound machine A in the chatbot A-2 is created and transmitted to the user A. At this time, an account of the chatbot A-2, for example, a URL or the like may be transmitted at the same time. Further, the chatbot A-1 sets a registration reservation flag between the user A and the multifunction device A in the chatbot A-2 in the setting information table of the storage device 16g.

The user A who has visually recognized this message operates the user terminal A to register the chatbot A-2 as a friend. The chatbot A-2 registers the information of the user A in the user information table. Then, the chatbot A-2 refers to the setting information table of the storage device 16g, and determines whether or not the registration reservation flag is set. When the registration reservation flag between the user A and the multifunction device A exists, the chatbot A-2 creates a message confirming the registration of the multifunction device A and sends it to the user A according to the existence of the record reservation flag. do.

User A who sees this message operates user terminal A and "Yes".
When the message is transmitted, the chatbot A-2 associates the user A with the multifunction device A and registers them in the setting information table of the storage device 16g. The registration reservation flag may be provisionally registered, and the correspondence between the user A and the multifunction device A may be fully registered in response to a positive response from the user A. When the storage device 16g registers in the setting information table, the chatbot A-2 notifies the chatbot A-2 of the registration completion, and the chatbot A-2 creates and responds to the user A by creating a registration completion notification message. ..

The chatbot A-1 refers to the setting information table of the storage device 16g, and when an external device is already registered in the chatbot A-2, or when the attribute of the complex machine A is the chatbot A-2. If it does not conform to the setting information (scan service), it is not necessary to send a message recommending the registration of the compound machine A to the chatbot A-2 to the user A. For example, when the user A requests the registration of the printer A, the attribute of the printer A does not match the setting information (scan service) of the chatbot A-2. Therefore, the user A is asked to use the multifunction device for the chatbot A-2. Do not send a message recommending A's registration. Even if an external device is already registered in chatbot A-2, if the attributes of multifunction device A match the setting information (scan service) of chatbot A-2, chatbot A will be sent to user A. You may send a message recommending the registration of the multifunction device A in -2.

Further, in the present embodiment, the chatbot A-1 recommends the registration of an external device in the chatbot A-2, but conversely, the chatbot A-2 is external to the chatbot A-1. Device registration may be recommended. For example, if the multi-purpose machine B is not registered in the chat bot A-1, and the user A requests the chat bot A-2 to register the multi-purpose machine B, the chat bot A-2 may change the chat bot A-2. Assuming that the compound machine B is not registered in 1 and the attributes of the compound machine B match the setting information (print service) of the chat bot A-1, the compound machine B is registered in the chat bot A-1. Recommend.

<Embodiment 4>
In the first to third embodiments, the case where the external device is registered in the chatbot has been described, but in the present embodiment, the case where the external device registered in the chatbot is deleted will be described.

19A and 19B show an example of a screen displayed on the user terminal A in the present embodiment. The user A registers the printer A and the multifunction device A in the chat bot A-1 preset for the print service, and registers the multifunction device A in the chat bot A-2 preset for the scan service. It shall be.

In FIG. 19A, first, the user A operates the user terminal A, and the user A operates the user terminal A.
"@Delete multifunction device A"
And send a message.

The chatbot A-1 analyzes this message, refers to the setting information table, and deletes the multifunction device A registered in association with the user A from the setting information table. Then, the printer A, which is the remaining external device registered in association with the user A, is set as the default.
"I deleted the multifunction device A and set the printer A as the default."
And respond by composing a message with.

Next, the chatbot A-1 refers to the setting information table again and determines whether or not the same multifunction device A is registered in association with the user A for the chatbot A-2. When the multifunction device A is registered in association with the user A also for the chatbot A-2, the chatbot A-1
"Multifunction device A is also registered in chatbot A-2. Would you like to delete that as well?"
Create and send a message with.

User A who sees this message
"yes"
When the message is sent, the chatbot A-1 refers to the setting information table in response to the positive message from the user A, and the chatbot A-2 is registered in association with the user A. Delete A from the setting information table.

note that,
"Multifunction device A is also registered in chatbot A-2. Would you like to delete that as well?"
In response to the message, user A
"No"
When the message is sent, the chatbot A-1 keeps the registration of the multifunction device A registered in association with the user A for the chatbot A-2 in response to the negative message from the user A. ..

FIG. 19B is an example of a screen displayed on the user terminal A, which is a chat screen with the chatbot A-2. The icon 105 of the chatbot A-2 is displayed on the screen instead of the icon of the chatbot A-1.

The chatbot A-2 responds to the fact that the multifunction device A associated with the user A is deleted from the setting information table by the chatbot A-1.
"The multifunction device A has been deleted. There is no registered scanner."
Create and send a message with.

By visually recognizing this message, the user A can confirm that the multifunction device A registered in the chatbot A-2 has been deleted.

In the present embodiment, the case where the chatbot A-1 and the chatbot A-2 exist in different chat rooms is described, but the case where the chatbot A-1 and the chatbot A-2 exist in the same chat room. The chatbot A-2 automatically leaves the chat room when the registration of the compound machine A is deleted for the chatbot A-2 and the external device registered for the chatbot A-2 no longer exists. You may. This is because the chatbot A-2 cannot execute the scan service as long as there is no external device.

FIG. 20 shows the update of the setting information table in the processes shown in FIGS. 19A and 19B.

FIG. 20A is an initial state, in which the printer A and the multifunction device A are registered in association with the user A for the chatbot A-1, and the multifunction device A is set as the default device. Further, the multifunction device A is registered in association with the user A for the chatbot A-2, and the multifunction device A is set as the default device.

FIG. 20B is a setting information table after deleting the multifunction device A for the chatbot A-1 in response to the message from the user A. For the chatbot A-1, the multifunction device A associated with the user A is deleted, and the printer A is set as the default device in place of the multifunction device A.

FIG. 20 (c) is a setting information table for the chatbot A-2 after the multifunction device A is deleted. As for the chatbot A-2, since the multifunction device A has been deleted, the external device is not registered.

FIG. 21 shows a sequence diagram in the process shown in FIGS. 19A and 19B.

The user A operates the user terminal A and requests the chatbot A-1 to delete the multifunction device A.

The chatbot A-1 instructs the storage device 16g to delete the multifunction device A, and the storage device 16g deletes the multifunction device A associated with the user A registered in the setting information table. The storage device 16g notifies the chatbot A-1 when the deletion of the multifunction device A is completed, and the chatbot A-1 responds by creating a deletion completion message to the user A in response to this notification.

Next, the chatbot A-1 determines whether or not the multifunction device A is registered for the chatbot A-2. If the multifunction device A is registered, a message is created and transmitted to the user A asking whether or not to delete the multifunction device A registered for the chatbot A-2.

When the user A sends a positive message to this message, the chatbot A-1 deletes the multifunction device A registered in association with the user A for the chatbot A-2 with respect to the storage device 16g. Instruct to do. In response to this instruction, the storage device 16g deletes the multifunction device A associated with the user A, which is registered in the setting information table. The storage device 16g notifies the chatbot A-1 when the deletion of the multifunction device A is completed, and the chatbot A-1 responds by creating a deletion completion message to the user A in response to this notification.

On the other hand, when the deletion of the multifunction device A is completed, the chatbot A-2 creates and sends a message to the user A that the deletion of the multifunction device A is completed.

As described above, when the same external device is registered across chatbots A-1 and A-2, if the external device is deleted from chatbot A-1, the chatbot A-2 also has the external device. Is deleted in conjunction with.

Although the embodiments of the present invention have been described above, the present invention is not limited to these embodiments, and various modifications are possible. Hereinafter, a modified example will be described.

<Modification 1>
In the embodiment, as a chatbot, a chatbot that provides a print service or a scan service in response to a message from a user is described as an example, but the chatbot may also provide any service. Examples of these services are as follows.
・ Search service for music, news articles, accommodations, books, cooking recipes, etc. ・ Ticket reservation service ・ Listing / search / transaction contact service in free market ・ Translation service in other languages

FIG. 22 shows a system configuration diagram when the translation service is executed. Unlike FIG. 1, a translation engine A (19A) and a translation engine B (19B) are provided in place of the printer A (18A) and the printer B (18B).

The bot server A realizes a plurality of chat bots A-1 and A-2, for example, two chat bots A-1 and A-2, and setting information for translating Japanese into English for the chat bot A-1 is set in advance, and the chat bot A-2 is provided. Setting information for translating Japanese into Chinese is preset. The user registers a translation engine as an external device for the chatbot A-1, and registers another translation engine as an external device for the chatbot A-2. When translating Japanese into English, a message is sent to chatbot A-1, and when translating Japanese into Chinese, a message is sent to chatbot A-2.

On the other hand, in the case of a search service, a search engine may be used as an external device instead of the translation engine. The setting information in this case is a search condition, and for example, in the search for accommodation facilities, the number of days, the price, the grade of the hotel, the number of people, and the like may be included. By setting search conditions as setting information in advance for each of a plurality of chatbots, the user does not need to register the setting information.

<Modification 2>
In the embodiment, as shown in FIGS. 11A and 11B, the icon 104 of the chatbot A-1 and the icon 105 of the chatbot A-2 are displayed, but the operation settings of the chatbots A-1 and A-2 are displayed. The operation setting information may be displayed as characters, figures, or the like together with the icons 104 and 105 so that the information can be visually recognized. For example, the characters "eco" are added in the vicinity of the icon 104, and the characters "high image quality" are added in the vicinity of the icon 105.

<Modification 3>
In the embodiment, "eco-priority" is set as the operation setting information of the chatbot A-1, and "image quality priority" is set as the operation setting information of the chatbot A-2. However, these operation setting information are used as basic information. It may be configured so that the user can customize any of these operation setting information as needed. For example, as the operation setting information of the chatbot A-1, color mode: monochrome (black and white) in advance.
Double-sided setting: Double-sided number of copies: 1 copy N-up designation: 2up
Image quality mode: When the standard is set, the user can use the chatbot A-1 for
"Set N-up designation to 1"
By sending the message, the N-up designation is customized to 1up. Also in this case, the registration work can be simplified as compared with the case of registering all the operation setting information.

10A User Terminal A, 10B User Terminal B, 10C User Terminal C, 12 Cloud, 14 Chat Service Server, 16A Bot Server A, 16B Bot Server 16B, 18A Printer A, 18B Printer B.

Claims (11)

A reception means for each user to receive a registration request for a correspondence between a software robot program that exchanges messages with users and an external device that operates on a message service that exchanges messages between users.
A plurality of software robot programs in which the operation setting information of the software robot program is preset are provided to one user, and an external device is provided to each of the plurality of software robot programs in response to a request from the user. And the registration method to register in association with
Equipped with
The plurality of software robot programs include at least a first software robot program and a second software robot program, first operation setting information is set in the first software robot program, and the first software robot program is set with the first operation setting information. The second operation setting information different from the operation setting information is set.
Message providing device. The message providing device according to claim 1 , wherein the first software robot program and the second software robot program provide the same type of service. The same type of service is a print service.
The first operation setting information and the second operation setting information are different from each other in at least one of the number of copies at the time of printing, double-sided printing or single-sided printing, the function of combining a plurality of pages into one page, the color mode, and the image quality. The described message providing device. The message providing device according to claim 1 , wherein the first software robot program and the second software robot program provide different types of services. A reception means for each user to receive a registration request for a correspondence between a software robot program that exchanges messages with users and an external device that operates on a message service that exchanges messages between users.
A plurality of software robot programs in which the operation setting information of the software robot program is preset are provided to one user, and an external device is provided to each of the plurality of software robot programs in response to a request from the user. And the registration method to register in association with
Equipped with
The registration means registers when the attributes of the external device match the operation setting information when the external device is registered in association with the software robot program.
Message providing device. A reception means for each user to receive a registration request for a correspondence between a software robot program that exchanges messages with users and an external device that operates on a message service that exchanges messages between users.
A plurality of software robot programs in which the operation setting information of the software robot program is preset are provided to one user, and an external device is provided to each of the plurality of software robot programs in response to a request from the user. And the registration method to register in association with
Equipped with
The registration means registers in response to a registration confirmation message from the user when the attributes of the external device do not match the operation setting information when the external device is registered in association with the software robot program. Ru
Message providing device. The registration means also includes the second software robot program when the characteristics of the external device match the second operation setting information when the external device is registered in association with the first software robot program. The message providing device according to claim 1 , wherein the external device is associated and registered. A deletion means for deleting an external device registered in each of the plurality of software robot programs in response to a request from the user.
The message providing device according to any one of claims 1 to 7 . Computer,
A reception means for each user to receive a registration request for a correspondence between a software robot program that exchanges messages with users and an external device that operates on a message service that exchanges messages between users.
A plurality of software robot programs in which operation setting information of the software robot program is preset are provided to one user, and an external device is provided to each of the plurality of software robot programs in response to a request from the user. The plurality of software robot programs include at least a first software robot program and a second software robot program, and the first software robot program is set with first operation setting information. A program for setting second operation setting information different from the first operation setting information in the second software robot program. Computer,
A reception means for each user to receive a registration request for a correspondence between a software robot program that exchanges messages with users and an external device that operates on a message service that exchanges messages between users.
A plurality of software robot programs in which the operation setting information of the software robot program is preset are provided to one user, and an external device is provided to each of the plurality of software robot programs in response to a request from the user. Registration method to register in association with
A program for registering when the attributes of the external device match the operation setting information when the external device is registered in association with the software robot program. Computer,
A reception means for each user to receive a registration request for a correspondence between a software robot program that exchanges messages with users and an external device that operates on a message service that exchanges messages between users.
A plurality of software robot programs in which the operation setting information of the software robot program is preset are provided to one user, and an external device is provided to each of the plurality of software robot programs in response to a request from the user. Registration method to register in association with
To register in response to a registration confirmation message from the user when the attributes of the external device do not match the operation setting information when the external device is registered in association with the software robot program. Program.

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