JP6944912B2 - Information processing equipment, voting system, guidance method and guidance program - Google Patents

Description

The present invention relates to an information processing device, a voting system, a guidance method, and a guidance program.

For example, in public competitions such as boat races, horse races, bicycle races, and auto races, voting terminals that issue voting tickets are known. Further, the voting terminal includes a cashless voting terminal in which a user can vote cashlessly using an IC card. In a cashless voting terminal, when an error such as a jam error such as a voting card occurs during voting, the user calls an employee. As a result, the user can call the worker to clear the error and then resume voting.

Japanese Unexamined Patent Publication No. 2013-228841 Japanese Unexamined Patent Publication No. 2012-118712 Japanese Unexamined Patent Publication No. 2012-141672

However, the user cannot vote until the employee goes to the place of the voting terminal for the voting error and resolves the error. For example, it is assumed that the user may lose the voting opportunity when the voting deadline has passed. ..

One aspect is to provide an information processing device or the like that can guide an alternative terminal that can vote even if a voting error occurs.

In one embodiment, the information processing device includes a determination unit and a guide unit. When a voting error is detected, the determination unit determines whether or not the recovery time until the error recovery elapses from a predetermined time before the voting deadline. The information unit guides an alternative terminal that can vote when the restoration time elapses after a predetermined time.

As one aspect, it is possible to guide alternative terminals that can vote even if a voting error occurs.

FIG. 1 is an explanatory diagram showing an example of the voting system of the first embodiment. FIG. 2 is a block diagram showing an example of the hardware configuration of the cashless voting terminal. FIG. 3 is a block diagram showing an example of the functional configuration of the cashless voting terminal. FIG. 4 is a block diagram showing an example of the hardware configuration of the monitoring device. FIG. 5 is a block diagram showing an example of the functional configuration of the monitoring device. FIG. 6 is an explanatory diagram showing an example of an error table. FIG. 7 is an explanatory diagram showing an example of an alternative candidate table. FIG. 8 is an explanatory diagram showing an example of the worker table. FIG. 9 is an explanatory diagram showing an example of the terminal position table. FIG. 10 is an explanatory diagram showing an example of a customer service status table. FIG. 11 is an explanatory diagram showing an example of a guide map. FIG. 12 is a sequence diagram showing an example of the processing operation of the entire voting system of the first embodiment. FIG. 13 is a flow chart showing an example of the processing operation of the cashless voting terminal related to the generation processing. FIG. 14 is a flow chart showing an example of the processing operation of the monitoring device related to the notification processing. FIG. 15 is a flow chart showing an example of the processing operation of the monitoring device related to the first guidance processing. FIG. 16 is a flow chart showing an example of the processing operation of the monitoring device related to the first selection processing. FIG. 17 is a block diagram showing an example of the functional configuration of the cashless voting terminal of the second embodiment. FIG. 18 is a block diagram showing an example of the functional configuration of the monitoring device of the second embodiment. FIG. 19 is a sequence diagram showing an example of the processing operation of the entire voting system of the second embodiment. FIG. 20 is a flow chart showing an example of the processing operation of the cashless voting terminal related to the second guidance processing. FIG. 21 is a flow chart showing an example of the processing operation of the cashless voting terminal related to the second selection process. FIG. 22 is a block diagram showing an example of a computer that executes a guidance program.

Hereinafter, examples of the information processing apparatus and the like disclosed in the present application will be described in detail based on the drawings. The disclosed technology is not limited by the present embodiment. In addition, the examples shown below may be appropriately combined as long as they do not cause a contradiction.

FIG. 1 is an explanatory diagram showing an example of the voting system 1 of the first embodiment. The voting system 1 shown in FIG. 1 includes a plurality of cashless voting terminals 2, a monitoring device 3, a network device 4, a voting server 5, and a display server 6. The voting system 1 is a system that accepts votes for public competitions such as boat races, horse races, bicycle races, and auto races. The cashless voting terminal 2 is, for example, a reception terminal that accepts votes cashlessly with an IC card or the like. The monitoring device 3 is a device such as a personal computer that monitors and controls a plurality of cashless voting terminals 2. The network device 4 is, for example, a communication device that connects to the cashless voting terminal 2, the monitoring device 3, and the dedicated network 7. The voting server 5 is a server that manages voting contents. The display server 6 is, for example, a server that manages the voting deadline time and the like.

FIG. 2 is a block diagram showing an example of the hardware configuration of the cashless voting terminal 2. The cashless voting terminal 2 shown in FIG. 2 includes a communication device 11, an IC card reading device 12, a voting card reading device 13, an LCD (Liquid Crystal Display) / touch panel 14, a printer device 15, and a power supply device 16. Has. The cashless voting terminal 2 has a ROM (Read Only Memory) 17, a RAM (Random Access Memory) 18, a main control device 19, and a bus 11A. The communication device 11 is a communication IF (Interface) that communicates and connects with the network device 4. The IC card reading device 12 is an input / output IF that reads the IC card of the voter who is the user. The voting card reading device 13 is, for example, a reading device that reads a voting card indicating the voting content. The LCD / touch panel 14 is an input / output IF for inputting various commands while displaying various information. The printer device 15 is an output IF that prints out voting contents and various guides. The power supply device 16 supplies electric power to the cashless voting terminal 2. The ROM 17 is an area for storing various information such as a program. The RAM 18 is an area for storing various types of information. The main control device 19 controls the entire cashless voting terminal 2. The bus 11A is a bus line that connects to the communication device 11, the IC card reading device 12, the voting card reading device 13, the LCD / touch panel 14, the printer device 15, the power supply device 16, the ROM 17, the RAM 18, and the main control device 19.

FIG. 3 is a block diagram showing an example of the functional configuration of the cashless voting terminal 2. The cashless voting terminal 2 shown in FIG. 3 has a storage unit 21 and a control unit 22. The storage unit 21 corresponds to, for example, a RAM 18, a semiconductor memory element such as a flash memory, and a storage device such as an HDD or an optical disk. The storage unit 21 has an error table 31. The error table 31 is a table that manages the errors of the cashless voting terminal 2. The control unit 22 corresponds to, for example, an electronic circuit such as a main control device 19. The main control device 19 has an internal memory for storing programs and control data that define various processing procedures, and executes various processing by these. The main control device 19 expands the program stored in the ROM 17 on the RAM 18, for example. The main control device 19 functions as, for example, a detection unit 71 and a guidance control unit 72 by executing the program developed on the RAM 18 as a process. The detection unit 71 detects an error in the own machine. The guidance control unit 72 controls the LCD / touch panel 14 in order to display the guidance map or the like on the screen according to the guidance information from the monitoring device 3 described later, and also controls the printer device 15 in order to print out the guidance map or the like. do.

FIG. 4 is a block diagram showing an example of the hardware configuration of the monitoring device 3. The monitoring device 3 shown in FIG. 4 includes a communication device 41, an input device 42, an output device 43, an HDD 44, a ROM 45, a RAM 46, a CPU 47, and a bus 48. The communication device 41 is a communication IF that communicates and connects with the network device 4. The input device 42 is an input IF for inputting various information. The output device 43 is an output IF that outputs various information. The HDD 44 is an area for storing various types of information. The ROM 45 is an area for storing various programs and the like. The RAM 46 is an area for storing various types of information. The CPU 47 controls the entire monitoring device 3. The bus 48 is a bus line that connects to the communication device 41, the input device 42, the output device 43, the HDD 44, the ROM 45, the RAM 46, and the CPU 47.

FIG. 5 is a block diagram showing an example of the functional configuration of the monitoring device 3. The monitoring device 3 shown in FIG. 5 has a storage unit 51 and a control unit 52. The storage unit 51 has an error table 31, an alternative candidate table 32, an employee table 33, a terminal position table 34, and a customer service status table 35. The alternative candidate table 32 is a table that manages alternative candidates that are cashless voting terminals 2 that can vote for each cashless voting terminal 2. The worker table 33 is a management table of workers for each cashless voting terminal 2. The terminal position table 34 is a table that manages the coordinate positions of the cashless voting terminal 2. The customer service status table 35 is a table that manages the customer service status of the cashless voting terminal. The CPU 47 has an internal memory for storing programs and control data that define various processing procedures, and executes various processing by these. The CPU 47 expands the program stored in the ROM 17 on the RAM 18, for example. The CPU 47 functions as, for example, a determination unit 61, a notification unit 62, and a guide unit 63 by executing the program developed on the RAM 18 as a process. When the error of the cashless voting terminal 2 is detected, the determination unit 61 determines whether or not the scheduled recovery time until the error recovery elapses from a predetermined time before the voting deadline. When the notification unit 62 detects an error in the cashless voting terminal 2, the notification unit 62 notifies the employee of the cashless voting terminal 2 of the error of the occurrence of the error. The information unit 63 guides an alternative terminal that can vote when the scheduled restoration time elapses after a predetermined time.

FIG. 6 is an explanatory diagram showing an example of the error table 31. The error table 31 shown in FIG. 6 manages the error code 31A, the title 31B, the content 31C, the recovery procedure 31D, and the estimated recovery time 31E in association with each other. The error code 31A is a code for identifying the error content. Title 31B is a title that identifies the error content. Content 31C is the detailed content of the error. The recovery procedure 31D is a procedure indicating a method for recovering an error. The estimated recovery time 31E is an estimated time until a normal worker recovers from the error.

FIG. 7 is an explanatory diagram showing an example of the alternative candidate table 32. The alternative candidate table 32 shown in FIG. 7 manages the alternative candidate 32A, the unit 32B, and the travel time 32C in association with each other. The alternative candidate 32A is information for identifying the alternative destination cashless voting terminal 2 which is an alternative candidate that can be voted for each alternative source cashless voting terminal 2. Unit 32B is information for identifying the cashless voting terminal 2. The travel time 32C is the time required for a normal user to move from the alternative cashless voting terminal 2 to the alternative cashless voting terminal 2.

FIG. 8 is an explanatory diagram showing an example of the worker table 33. The worker table 33 shown in FIG. 8 manages the unit 33A, the candidate 33B, the name 33C, the contact 33D, the contact 33E, and the day of the week 33F in association with each other. Unit 33A is information for identifying the cashless voting terminal 2. The candidate 33B is information for identifying a candidate for an employee of the cashless voting terminal 2. Name 33C is the name of the employee. The contact information 33D is a contact information such as an employee's e-mail address. The contact information 33E is a contact information such as an employee's telephone number. Day 33F is the day of the week in charge of the workers.

FIG. 9 is an explanatory diagram showing an example of the terminal position table 34. The terminal position table 34 shown in FIG. 9 manages the unit 34A, the terminal position X coordinate 34B, and the terminal position Y coordinate 34C in association with each other. Unit 34A is information for identifying the cashless voting terminal 2. The terminal position X coordinate 34B is the X coordinate which is the position of the cashless voting terminal 2. The terminal position Y coordinate 34C is the Y coordinate which is the position of the cashless voting terminal 2.

FIG. 10 is an explanatory diagram showing an example of the customer service status table 35. The customer service status table 35 shown in FIG. 10 manages the unit 35A, the date 35B, and the customer service start time 35C in association with each other. Unit 35A is information for identifying the cashless voting terminal 2. The date 35B is information indicating the date of customer service of the cashless voting terminal 2. The customer service start time 35C is information indicating the customer service start time of the cashless voting terminal 2.

FIG. 11 is an explanatory diagram showing an example of a guide map. The guide map shown in FIG. 11 is a guide map from the current location to the alternative terminal. The current location is the location of the cashless voting terminal 2 of the alternative source where an error occurred during voting. The alternative terminal is the cashless voting terminal 2 which is the alternative destination of the cashless voting terminal 2 which is the alternative source. The printer device 15 of the cashless voting terminal 2 of the alternative source prints out the guidance information including the guidance map shown in FIG.

Next, the operation of the voting system 1 of the first embodiment will be described. FIG. 12 is a sequence diagram showing an example of the processing operation of the entire voting system 1 of the first embodiment. When the cashless voting terminal 2 detects an error during the voting operation by the user (step S11) (step S12), the cashless voting terminal 2 executes a generation process for generating error occurrence information corresponding to the error occurrence (step S13). The error occurrence information includes the error code and the machine of the cashless voting terminal 2 in which the error occurs. The cashless voting terminal 2 notifies the monitoring device 3 of the error occurrence information (step S14). The cashless voting terminal 2 is a cashless voting terminal 2 that is an alternative source for error occurrence.

The monitoring device 3 executes a notification process for generating error notification information to notify the worker H who maintains the cashless voting terminal 2 in which an error has occurred, based on the error occurrence information (step S15). The error notification information includes the title, content, recovery method, and estimated recovery time of the error occurrence. The monitoring device 3 notifies the worker H of the error notification information (step S16). Further, the monitoring device 3 executes the first guidance process for generating guidance information for the cashless voting terminal 2 (step S17). The monitoring device 3 requests the display server 6 for the voting deadline time used for the guidance process (step S18), and the display server 6 notifies the monitoring device 3 of the voting deadline time (step S19).

The monitoring device 3 executes the first guidance process using the voting deadline time, and notifies the cashless voting terminal 2 of the alternative source of the guidance information (step S20). The guidance information is information including, for example, a guidance map such as a guidance route to an alternative terminal. The cashless voting terminal 2 of the alternative source displays the guidance information on the screen (step S21) and prints out the guidance information (step S22). As a result, the user of the cashless voting terminal 2 can visually check the guidance information on the screen or on the paper and enjoy the guidance for various patterns of error occurrence.

FIG. 13 is a flow chart showing an example of the processing operation of the cashless voting terminal 2 related to the generation processing. In FIG. 13, the detection unit 71 in the cashless voting terminal 2 of the alternative source determines whether or not an error has been detected (step S31). The error is, for example, a voting error such as a jam error of a voting card or the like that makes it impossible to vote. When the detection unit 71 detects an error (affirmation in step S31), the detection unit 71 refers to the error table 31 and identifies the error code 31A corresponding to the error content (step S32).

The detection unit 71 generates error occurrence information including an error code and a machine that identifies the own terminal (step S33). The detection unit 71 notifies the monitoring device 3 of the generated error occurrence information (step S34), and ends the processing operation shown in FIG. When the detection unit 71 does not detect an error (denial in step S31), the detection unit 71 ends the processing operation shown in FIG.

When the cashless voting terminal 2 detects an error, the cashless voting terminal 2 notifies the monitoring device 3 of the error occurrence information related to the error. As a result, the monitoring device 3 can recognize the occurrence of an error in the cashless voting terminal 2.

FIG. 14 is a flow chart showing an example of the processing operation of the monitoring device 3 involved in the notification processing. The notification unit 62 in the monitoring device 3 determines whether or not the error occurrence information has been received from the cashless voting terminal 2 (step S41). When the notification unit 62 receives the error occurrence information (affirmation in step S41), the notification unit 62 identifies the error code in the error occurrence information (step S42). The notification unit 62 refers to the error table 31, acquires the title, content, recovery method, and estimated recovery time corresponding to the error code, and generates error notification information including the title, content, recovery method, and estimated recovery time ( Step S43A). The error notification information also includes information for identifying and displaying the position information of the cashless voting terminal 2 in which an error has occurred.

The notification unit 62 refers to the worker table 33, refers to the day of the week 33F of the worker H corresponding to the error unit in the error occurrence information, and identifies the contact information 33D (33E) of the worker H (step S43). ). The notification unit 62 identifies the optimum contact information of the worker from the plurality of workers who maintain the cashless voting terminal 2 in which the error occurs. The notification unit 62 notifies the terminal carried by the employee H of the error notification information based on the contact information of the employee H (step S45), and ends the processing operation shown in FIG. When the notification unit 62 does not receive the error occurrence information (denial in step S41), the notification unit 62 ends the processing operation shown in FIG.

The monitoring device 3 generates error notification information including a title, contents, recovery method, and estimated recovery time corresponding to the error code in the error occurrence information. Further, the monitoring device 3 notifies the error notification information to the contact information of the worker corresponding to the unit in the error occurrence information. As a result, the worker can visually recognize the error notification information and recognize the cashless voting terminal 2 in which the error has occurred.

FIG. 15 is a flow chart showing an example of the processing operation of the monitoring device 3 involved in the first guidance processing. The determination unit 61 in the monitoring device 3 determines whether or not the error occurrence information has been received (step S51). When the determination unit 61 receives the error occurrence information (affirmation in step S51), the determination unit 61 acquires the standard voting time (step S52). The standard voting time is a standard time obtained by averaging the time required from a voting start operation to the completion of voting acceptance when a normal user makes one vote.

The determination unit 61 refers to the error table 31 and specifies the estimated recovery time corresponding to the error code in the error occurrence information (step S53). The determination unit 61 requests the display server 6 for the voting deadline time (step S54). The determination unit 61 determines whether or not the voting deadline time has been acquired from the display server 6 (step S54A).

When the voting deadline time is acquired (step S54A affirmative), the determination unit 61 calculates the error recovery scheduled time based on the standard voting time, the estimated recovery time, and the current time (step S55). The scheduled recovery time is (standard voting time + estimated recovery time + current time). The determination unit 61 determines whether or not the scheduled restoration time has passed 5 minutes before the voting deadline (step S56).

If the scheduled recovery time has not passed 5 minutes before the voting deadline (step S56 denied), the determination unit 61 determines that there is time to guide the user to the alternative terminal, and determines that the cashless voting terminal 2 in which an error occurs is optimal. The first selection process for selecting an alternative terminal is executed (step S57).

After executing the first selection process, the determination unit 61 generates a guide map of the optimum alternative terminal (step S58), and determines whether or not the scheduled restoration time has passed 10 minutes before the voting deadline. (Step S59). When the scheduled restoration time has not passed 10 minutes before the voting deadline (step S59 denied), the information unit 63 notifies the cashless voting terminal 2 of the alternative source in which the error occurs, the normal guidance information to the alternative terminal. (Step S60), the processing operation shown in FIG. 15 is terminated. Normal guidance information can be voted by the voting deadline because the scheduled recovery time from the current time to the alternative terminal and the completion of voting using the alternative terminal has not passed 10 minutes before the voting deadline. This is guidance information when it is judged that there is time to spare. For example, the normal guidance information includes a comment display such as "This terminal is out of order. Please move to an alternative terminal." In addition, a guidance map including a route to the alternative terminal is included.

When the scheduled restoration time has passed 10 minutes before the voting deadline (step S59 affirmative), the guidance unit 63 notifies the cashless voting terminal 2 in which the error has occurred (step S61) of the emergency guidance information to the alternative terminal. ), The processing operation shown in FIG. 15 is terminated. The emergency guidance information can be voted by the voting deadline because the scheduled recovery time from the current time to the alternative terminal and the completion of voting using the alternative terminal is 10 minutes before the voting deadline. This is guidance information when it is judged that there is not enough time. For example, the emergency guidance information includes a comment display such as "This terminal is out of order. The deadline is 15:40 minutes, so please move to the alternative terminal as soon as possible." It includes a map.

When the scheduled restoration time has passed 5 minutes before the voting deadline (affirmation in step S56), the guidance unit 63 determines that there is no time to guide to the alternative terminal, and cachelessly outputs the standby guidance information to the error occurrence. Notify the voting terminal 2 (step S62). Then, the guide unit 63 ends the processing operation shown in FIG. The standby guidance information is information that guides the waiting until the employee H arrives without guiding the alternative terminal, and is information including the scheduled restoration time. The cashless voting terminal 2 displays the standby guidance information such as the standby guidance and the scheduled restoration time on the screen. For example, it includes a comment display such as "This terminal is out of order. An employee is heading for it, so please wait for a while."

When the error occurrence information is not received (step S51 is denied), the determination unit 61 ends the processing operation shown in FIG. When the voting deadline time has not been acquired from the display server 6 (step S54A denied), the determination unit 61 proceeds to step S54A in order to determine whether or not the voting deadline time has been acquired.

When the scheduled restoration time has not passed 10 minutes before the voting deadline, the monitoring device 3 normally notifies the cashless voting terminal 2 of the alternative source of the guidance information. As a result, the user of the cashless voting terminal 2 can usually visually recognize the guidance information and move to an alternative terminal capable of voting.

When the scheduled restoration time has passed 10 minutes before the voting deadline and not 5 minutes before, the monitoring device 3 notifies the cashless voting terminal 2 of the alternative source of the emergency guidance information. As a result, the user of the cashless voting terminal 2 can visually recognize the emergency guidance information and move to an alternative terminal capable of voting in a hurry.

When the scheduled restoration time has passed 5 minutes before the invention deadline, the monitoring device 3 notifies the cashless voting terminal 2 of the alternative source of the standby guidance information. As a result, the user of the cashless voting terminal 2 can visually recognize the waiting guidance information and wait until the arrival of the worker.

FIG. 16 is a flow chart showing an example of the processing operation of the monitoring device 3 involved in the first selection processing. The guide unit 63 in the monitoring device 3 refers to the alternative candidate table 32 and acquires the alternative candidate 32A and the travel time 32C of the error unit in the error occurrence information (step S71). The alternative candidate 32A is a candidate for a cashless voting terminal 2 which is a normal alternative destination other than the cashless voting terminal 2 which is the alternative source. The travel time 32C is the travel time from the cashless voting terminal 2 of the alternative source to the cashless voting terminal 2 of the alternative destination.

After acquiring the alternative candidate 32A and the travel time 32C of the error unit, the guide unit 63 refers to the customer service status table 35 and acquires the customer service status of the cashless voting terminal 2 of the alternative candidate (step S72).

The information unit 63 acquires the estimated waiting time according to the customer service situation (step S73). The estimated waiting time is calculated by multiplying the number of customers served per unit time for the last 10 minutes by the standard voting time. The guide unit 63 calculates the alternative voting time based on the travel time, the estimated waiting time, and the standard voting time (step S74). The alternative voting time is calculated by (travel time + estimated waiting time + standard voting time).

The guide unit 63 identifies the cashless voting terminal 2 having the shortest alternative voting time as the optimum alternative terminal (step S75). The guide unit 63 identifies the optimum position information of the alternative terminal (step S76), and ends the processing operation shown in FIG.

The monitoring device 3 calculates the alternative voting time for each alternative candidate according to the travel time of the cashless voting terminal 2 of the alternative candidate and the customer service situation. The monitoring device 3 specifies the cashless voting terminal 2 having the minimum alternative voting time for each alternative candidate as the optimum alternative terminal, and selects the optimum alternative terminal and location information.

When the monitoring device 3 of the first embodiment detects an error in the cashless voting terminal 2, it determines whether or not the scheduled recovery time until the error recovery elapses from a predetermined time before the voting deadline. The monitoring device 3 guides an alternative terminal capable of voting when the scheduled restoration time elapses after a predetermined time. When the scheduled restoration time has not passed 10 minutes before the voting deadline, the monitoring device 3 outputs the normal guidance information to the alternative terminal to the error cashless voting terminal 2. As a result, the cashless voting terminal 2 can guide the user to the optimum alternative terminal capable of voting even if an error occurs. Loss of voting opportunities can be suppressed. Moreover, since the monitoring device 3 executes the processing functions of the determination unit 61 and the guidance unit 63, the processing load on the cashless voting terminal 2 side can be reduced.

When the scheduled restoration time has passed 10 minutes before the voting deadline and not 5 minutes before the voting deadline, the monitoring device 3 outputs emergency guidance information to the cashless voting terminal 2 of the alternative source. As a result, the cashless voting terminal 2 can guide the user to the optimum alternative terminal capable of voting even if an error occurs.

The monitoring device 3 caches the alternative destination according to the travel time from the alternative source cashless voting terminal 2 to the alternative destination cashless voting terminal 2 and the customer service status of the alternative destination cashless voting terminal 2. A substitute terminal is determined from the cashless voting terminal 2. As a result, the monitoring device 3 can identify the optimum cashless voting terminal 2 from the plurality of alternative cashless voting terminals 2.

The monitoring device 3 outputs a guide map including a route from the alternative source cashless voting terminal 2 to the alternative source cashless voting terminal 2 to the alternative source cashless voting terminal 2. As a result, the cashless voting terminal 2 of the alternative source can move to the alternative terminal on the guide map.

In the monitoring device 3 of the first embodiment, the case where the first guidance process and the first selection process are executed is illustrated, and the case where the guidance information is notified to the cashless voting terminal 2 in which an error is occurring is illustrated. However, the second guidance process and the second selection process may be executed in the cashless voting terminal 2, and the embodiment thereof will be described below as the voting system 1A of the second embodiment. By assigning the same reference numerals to the same configurations as the voting system 1 of the first embodiment, the description of the overlapping configurations and operations will be omitted.

FIG. 17 is a block diagram showing an example of the functional configuration of the cashless voting terminal 2A of the second embodiment. The cashless voting terminal 2A shown in FIG. 17 has a control unit 22A and a storage unit 21A. The storage unit 21A has an error table 31, an alternative candidate table 32, a terminal position table 34, and a customer service status table 35. The main control device 19 has an internal memory for storing programs and control data that define various processing procedures, and executes various processing by these. The main control device 19 expands the program stored in the ROM 17 on the RAM 18, for example. The main control device 19 functions as, for example, a detection unit 71, a determination unit 61A, and a guide unit 63A by executing the program developed on the RAM 18 as a process. Instead of the determination unit 61 of the monitoring device 3, the determination unit 61A determines whether or not the scheduled recovery time until the error recovery passes a predetermined time before the voting deadline when an error of the own machine is detected. Instead of the guide unit 63 of the monitoring device 3, the guide unit 63A guides an alternative terminal that can vote when the scheduled restoration time elapses.

FIG. 18 is a block diagram showing an example of the functional configuration of the monitoring device 3A of the second embodiment. The monitoring device 3A shown in FIG. 18 has a control unit 52A and a storage unit 51A. The storage unit 51A has an error table 31, an employee table 33, and a customer service status table 35. The CPU 47 has an internal memory for storing programs and control data that define various processing procedures, and executes various processing by these. The CPU 47 expands the program stored in the ROM 17 on the RAM 18, for example. The CPU 47 functions as, for example, a notification unit 62 by executing the program developed on the RAM 18 as a process.

FIG. 19 is a sequence diagram showing an example of the processing operation of the entire voting system 1A of the second embodiment. In FIG. 19, when the cashless voting terminal 2A detects an error during the voting operation by the user (step S11) (step S12), the cashless voting terminal 2A executes a generation process for generating error occurrence information (step S13). The cashless voting terminal 2A notifies the monitoring device 3A of the error occurrence information (step S14).

Based on the error occurrence information, the monitoring device 3A executes a notification process for generating error notification information to the worker H who maintains the cashless voting terminal 2A where the error has occurred (step S15). The monitoring device 3A notifies the worker H of the error notification information (step S16).

The cashless voting terminal 2A executes a second guidance process for generating guidance information (step S17A). The cashless voting terminal 2A requests the display server 6 for the voting deadline time used for the second guidance process (step S18A), and acquires the voting deadline time from the display server 6 (step S19A).

Further, the cashless voting terminal 2A requests the monitoring device 3A for the customer service status of the alternative candidate cashless voting terminal 2A (step S20A), and acquires the customer service status of each alternative candidate cashless voting terminal 2A from the monitoring device 3A. (Step S20B).

The cashless voting terminal 2A executes the second guidance process using the voting deadline time. Further, the cashless voting terminal 2A displays the guidance information on the screen (step S21A) and prints out the guidance information (step S22A). As a result, the user can visually recognize the guidance information on the screen or the paper and enjoy the guidance for various patterns of error occurrence.

FIG. 20 is a flow chart showing an example of the processing operation of the cashless voting terminal 2A related to the second guidance processing. In FIG. 20, the determination unit 61A in the cashless voting terminal 2A determines whether or not an error has been detected (step S81). When the determination unit 61A detects the occurrence of an error (affirmation in step S81), the determination unit 61A acquires the standard voting time (step S82). The determination unit 61A refers to the error table 31 and acquires the estimated recovery time corresponding to the error code of the error occurrence (step S83). The determination unit 61A requests the display server 6 for the voting deadline (step S84). The determination unit 61A determines whether or not the voting deadline time has been acquired from the display server 6 (step S85).

When the voting deadline time is acquired (step S85 affirmative), the determination unit 61A calculates the error recovery scheduled time based on the standard voting time, the estimated recovery time, and the current time (step S86). The determination unit 61A determines whether or not the scheduled restoration time has passed 5 minutes before the voting deadline (step S87).

If the scheduled restoration time has not passed 5 minutes before the voting deadline (step S87 denied), the determination unit 61A determines that there is time to guide to the alternative terminal, and substitutes for the cashless voting terminal 2A in which an error occurs. A second selection process for selecting a terminal is executed (step S88).

After executing the second selection process, the determination unit 61A generates a guide map of the optimum alternative terminal (step S89), and determines whether or not the scheduled restoration time has passed 10 minutes before the voting deadline. (Step S90). When the scheduled restoration time has not passed 10 minutes before the voting deadline (step S90 is denied), the guidance unit 63A outputs normal guidance information to the alternative terminal (step S91), and performs the processing operation shown in FIG. finish. Normal guidance information can be voted by the voting deadline because the scheduled recovery time from the current time to the alternative terminal and the completion of voting using the alternative terminal has not passed 10 minutes before the voting deadline. This is guidance information when it is judged that there is time to spare.

When the scheduled restoration time has passed 10 minutes before the voting deadline (step S90 affirmative), the guidance unit 63A outputs emergency guidance information to the alternative terminal (step S92), and performs the processing operation shown in FIG. finish. As for the emergency guidance information, since the time from the current time to the alternative terminal and the completion of voting using the alternative terminal is 10 minutes before the voting deadline, the time required to vote by the voting deadline is reached. This is guidance information when it is judged that there is not enough room.

When the scheduled restoration time has passed 5 minutes before the voting deadline (step S87 affirmative), the guidance unit 63A determines that there is no time to guide to the alternative terminal, and outputs standby guidance information (step S93). ), The processing operation shown in FIG. 20 is terminated. The standby guidance information is information that guides the waiting until the employee H arrives without guiding the alternative terminal, and is information including the scheduled restoration time.

When the determination unit 61A does not detect the occurrence of an error (denial in step S81), the determination unit 61A ends the processing operation shown in FIG. When the voting deadline time has not been acquired from the display server 6 (step S85 is denied), the determination unit 61A proceeds to step S85 in order to determine whether or not the voting deadline time has been acquired.

The cashless voting terminal 2A outputs normal guidance information to a screen and prints out when the scheduled restoration time has not passed 10 minutes before the voting deadline. As a result, the user of the cashless voting terminal 2 can usually visually recognize the guidance information and move to an alternative terminal capable of voting.

The cashless voting terminal 2A outputs emergency guidance information on a screen and prints out when the scheduled restoration time has passed 10 minutes before the voting deadline and not 5 minutes before. As a result, the user of the cashless voting terminal 2A can visually recognize the emergency guidance information and move to an alternative terminal capable of voting in a hurry.

The cashless voting terminal 2A outputs the standby guidance information to the screen and prints out when the scheduled restoration time has passed 5 minutes before the invention deadline. As a result, the user of the cashless voting terminal 2A can visually recognize the waiting guidance information and wait until the arrival of the worker.

FIG. 21 is a flow chart showing an example of the processing operation of the cashless voting terminal 2A related to the second selection processing. The guide unit 63A in the cashless voting terminal 2A refers to the alternative candidate table 32 and acquires the alternative candidate 32A and the travel time 32C of the own terminal (step S101). The alternative candidate 32A is a cashless voting terminal 2A which is a normal alternative destination other than the own terminal which is the alternative source. After acquiring the alternative candidate 32A and the travel time 32C of the own terminal, the guide unit 63A refers to the customer service status table 35 and acquires the customer service status of the alternative candidate cashless voting terminal 2A (step S102).

The guide unit 63A acquires the estimated waiting time according to the customer service situation (step S103). The guide unit 63A calculates the alternative voting time based on the travel time, the estimated waiting time, and the standard voting time (step S104). The alternative voting time is calculated by (travel time + estimated waiting time + standard voting time).

The guide unit 63A identifies the cashless voting terminal 2A having the minimum alternative voting time as the optimum alternative terminal (step S105). After identifying the optimum alternative terminal, the guide unit 63A specifies the position information of the optimum alternative terminal (step S106), and ends the processing operation shown in FIG.

The cashless voting terminal 2A calculates the alternative voting time for each alternative candidate according to the travel time and customer service status of the alternative candidate cashless voting terminal 2A. The cashless voting terminal 2A specifies the cashless voting terminal 2A having the shortest alternative voting time for each alternative candidate as the optimum alternative terminal, and selects the optimum alternative terminal and location information.

When the cashless voting terminal 2A of the second embodiment detects an error, it determines whether or not the scheduled recovery time until the error recovery elapses from a predetermined time before the voting deadline. The cashless voting terminal 2A guides an alternative terminal that can vote when the scheduled restoration time elapses. The cashless voting terminal 2A normally outputs guidance information when the scheduled restoration time has not passed 10 minutes before the voting deadline. As a result, the cashless voting terminal 2A can guide the user to the optimum alternative terminal capable of voting even if an error occurs. Moreover, since the cashless voting terminal 2A executes the processing functions of the determination unit 61A and the guidance unit 63A, the processing load on the monitoring device 3A side can be reduced.

The cashless voting terminal 2A outputs emergency guidance information when the scheduled restoration time has passed 10 minutes before the voting deadline and has not passed 5 minutes before the voting deadline. As a result, the cashless voting terminal 2 can guide the user to the optimum alternative terminal capable of voting even if an error occurs.

The cashless voting terminal 2A determines an alternative terminal from the alternative cashless voting terminal 2 according to the travel time of each alternative cashless voting terminal 2A and the customer service status of the alternative cashless voting terminal 2A. .. As a result, the monitoring device 3 can identify the optimum cashless voting terminal 2 from the plurality of alternative cashless voting terminals 2.

The cashless voting terminal 2A outputs a guide map including a route from the cashless voting terminal 2A of the alternative source to the alternative terminal to the cashless voting terminal 2A of the alternative source. As a result, the cashless voting terminal 2A of the alternative source can move to the alternative terminal on the guide map.

For convenience of explanation, the voting system 1 of the first embodiment exemplifies, for example, a case where the monitoring device 3 executes the notification process, the first guidance process, the first selection process, and the like, but the voting system 1 is executed in the cloud. It is also good and can be changed as appropriate. Further, the voting system 1A of the second embodiment illustrates the case where the second guidance process and the second selection process are executed by the cashless voting terminal 2A, but it may be executed by the cloud or the like and can be changed as appropriate. Is.

In the above-mentioned Examples 1 and 2, the cashless voting terminal 2 (2A) is illustrated, but a voting terminal that issues a vote may be used, and it can be changed as appropriate. Further, in the first and second embodiments, the case where the voting deadline time is acquired from the display server 6 is illustrated, but the voting deadline time may be acquired from the device that manages the voting deadline time, and can be changed as appropriate.

Although 5 minutes and 10 minutes before the voting deadline are illustrated as predetermined times, the voting deadline is not limited to these predetermined times and can be changed as appropriate. As the voting error, a jam error of a voting card has been exemplified, but for example, a jam error of banknotes may be used, and the error is not limited to the jam error, and various errors such as a display error may be used and can be changed as appropriate.

When the monitoring device 3 of the first embodiment receives the error occurrence information from the cashless voting terminal 2, the monitoring device 3 refers to the error table 31, and the title, contents, recovery procedure, and recovery assumption corresponding to the error code in the error occurrence information. Specify the time. Then, the monitoring device 3 notifies the worker H of the error notification information including the specified title, content, recovery procedure, and estimated recovery time. However, if the title, content, recovery procedure, and estimated recovery time are included in the error occurrence information notified by the cashless voting terminal 2 of the alternative source to the monitoring device 3, the monitoring device 3 notifies the error occurrence information as error notification information. It may be notified to the employee H, and it can be changed as appropriate.

Further, each component of each of the illustrated parts does not necessarily have to be physically configured as shown in the figure. That is, the specific form of distribution / integration of each part is not limited to the one shown in the figure, and all or part of them are functionally or physically distributed / integrated in arbitrary units according to various loads and usage conditions. Can be configured.

Further, various processing functions performed by each device are performed on a CPU (Central Processing Unit) (or a microcomputer such as an MPU (Micro Processing Unit) or an MCU (Micro Controller Unit)) in whole or in any part thereof. You may try to do it. Further, various processing functions may be executed in whole or in any part on a program analyzed and executed by a CPU (or a microcomputer such as an MPU or MCU) or on hardware by wired logic. Needless to say.

By the way, various processes described in this embodiment can be realized by executing a program prepared in advance in the information processing apparatus. Therefore, an example of an information processing device that executes a program having the same function as that of the above embodiment will be described below. FIG. 22 is an explanatory diagram showing an example of a computer 100 that executes a guidance program.

The computer 100 that executes the guidance program shown in FIG. 22 includes a communication device 110, an input device 120, an output device 130, a ROM 140, a RAM 150, a CPU 160, and a bus 170.

Then, the ROM 140 stores in advance a guidance program that exhibits the same functions as those in the above embodiment. The guide program may be recorded on a recording medium that can be read by a drive (not shown) instead of the ROM 140. The recording medium may be, for example, a portable recording medium such as a CD-ROM, a DVD disc, a USB memory, or an SD card, or a semiconductor memory such as a flash memory. As the guidance program, as shown in FIG. 22, the determination program 140A and the guidance program 140B. The programs 140A and 140B may be integrated or dispersed as appropriate.

Then, the CPU 160 reads these programs 140A and 140B from the ROM 140, and deploys each of these read programs on the work area of the RAM 150. Then, as shown in FIG. 22, the CPU 160 functions each of the programs 140A and 140B developed on the RAM 150 as the determination process 150A and the guidance process 150B.

When the voting error is detected, the CPU 160 determines whether or not the recovery time until the error recovery elapses from a predetermined time before the voting deadline. The CPU 160 guides an alternative terminal that can vote when the recovery time elapses after a predetermined time. As a result, even if a voting error occurs, it is possible to guide to an alternative terminal that can vote.

1, 1A voting system 2, 2A cashless voting terminal 3, 3A monitoring device 61, 61A Judgment unit 62 Notification unit 63, 63A Information unit

Claims (9)

When a voting error is detected, a judgment unit that determines whether or not the recovery time until error recovery passes a predetermined time before the voting deadline, and a judgment unit.
An information processing device having a guide unit for guiding an alternative terminal capable of voting when the recovery time elapses from the predetermined time. The guide unit
A claim characterized in that a substitute terminal is determined from each of the substitute terminals according to the travel time from the substitute terminal of the voting error occurrence to each of the substitute destination terminals and the operating status of each of the substitute destination terminals. Item 1. The information processing apparatus according to item 1. The information processing device and the alternative terminal
A voting terminal that accepts votes
The determination unit
The information processing device according to claim 1, wherein the voting error in the voting terminal is detected. The information processing device
A monitoring device that monitors voting terminals that accept votes.
The determination unit
The information processing device according to claim 1, wherein the voting error in the voting terminal is detected. The voting terminal is
The information processing device according to claim 3 or 4, wherein the information processing device is a cashless voting terminal. The guide unit
The information processing device according to any one of claims 1 to 5, wherein guidance information including a route from the current location to the alternative terminal is output. A voting system having a voting terminal that accepts votes and a monitoring device that monitors the voting terminal.
The monitoring device is
When a voting error related to the voting terminal is detected, a determination unit that determines whether or not the recovery time until the error recovery passes a predetermined time before the voting deadline time, and a determination unit.
A voting system characterized by having a guide unit for guiding an alternative terminal capable of voting when the restoration time has passed the predetermined time to the voting terminal. Information processing device
When a voting error is detected, it is determined whether or not the recovery time until the error recovery has passed the predetermined time before the voting deadline.
A guidance method comprising executing a process of guiding an alternative terminal capable of voting when the recovery time elapses from the predetermined time. When a voting error is detected, it is determined whether or not the recovery time until the error recovery elapses from the predetermined time before the voting deadline.
A guidance program characterized in that a computer executes a process of guiding an alternative terminal that can vote when the recovery time elapses from the predetermined time.

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