JP6875494B2 - Network systems, home appliances, servers, and communication terminals - Google Patents

Description

Embodiments of the present invention relate to network systems, home appliances, servers, and communication terminals.

Some network systems are equipped with communication terminals and servers. This server records multiple data for displaying advice when the user uses home appliances, and when the user operates a communication terminal, the user's operation content among the multiple data on the server Advice is displayed on the communication terminal according to the corresponding one.

Japanese Unexamined Patent Publication No. 2012-161950 Japanese Unexamined Patent Publication No. 9-6621

The conventional network system only displays the same advice as that described in the instruction manual of the home electric appliance on the communication terminal, and is not convenient.

The network system of the embodiment is a home appliance connected to a communication line and connected to the home appliance via the communication line, and records a plurality of data for displaying advice on the home appliance. The storage means is connected to the storage means via the communication line, and includes a communication terminal having a display unit. The home electric appliance transmits a control unit that controls an operating state, an information setting unit that sets information according to the current state of the control unit, and a setting result of the information setting unit to the outside via the communication line. It has a transmitter and a transmitter. The communication terminal displays a select screen having a plurality of keys, and when the key is operated by a user, the storage means stores the operation as an original advice for improving the contents of the operated key. Specific advice according to the result of transmission of information from the home electric appliance among a plurality of data to be performed, and general advice common to each of the keys for improving the contents of the keys. General advice that does not correspond to the transmission result of information from home appliances is displayed on the same screen in the display unit.

Alternatively, the communication terminal displays a select screen having a plurality of keys, and when the key is operated by the user, the storage means is an original advice for improving the content of the operated key. Specific advice according to the result of transmission of information from the home electric appliance among a plurality of data stored in the device, and general advice common to each key for improving the contents of the key. The general advice that does not correspond to the transmission result of the information from the home electric appliance can be displayed on the display unit, and the general advice is displayed smaller than the specific advice.

Alternatively, the communication terminal displays a select screen having a plurality of keys, and when the key is operated by the user, the storage means is an original advice for improving the content of the operated key. Specific advice according to the result of transmission of information from the home electric appliance among a plurality of data stored in the device, and general advice common to each key for improving the contents of the key. The general advice that does not correspond to the transmission result of the information from the home electric appliance can be displayed on the display unit, and the specific advice is displayed more emphasized than the general advice.

The home electric appliance of the embodiment is connected to a communication terminal via a communication line, a server in which a plurality of data for displaying advice on the home electric appliance is recorded, and a control unit that controls an operating state. Be prepared. Further, in the home electric appliance, when a select screen having a plurality of keys is displayed on the display unit of the communication terminal and the key is operated by the user, the contents of the operated key are improved. This is general advice common to all keys and is displayed on the same screen as general advice that does not respond to the transmission result of information from the transmitter, and is used to improve the contents of the operated key. It is an original advice and is information for setting a specific type of advice and presence / absence of display according to a plurality of data stored in the server corresponding to the transmission result of the information from the transmission unit. It includes an information setting unit that sets information according to the current state of the home electric appliance, and a transmission unit that transmits the setting result of the information setting unit to the outside via the communication line.

Alternatively, in the home electric appliance of the embodiment, when a select screen having a plurality of keys is displayed on the display unit of the communication terminal and the key is operated by the user, the content of the operated key is improved. This is general advice common to each of the above keys and is displayed larger than general advice that does not respond to the transmission result of information from the transmission unit, and is used to improve the contents of the operated key. It is an original advice and is information for setting a specific type of advice and presence / absence of display according to a plurality of data stored in the server corresponding to the transmission result of the information from the transmission unit. It is provided with an information setting unit for setting information according to the current state of the home electric appliance.

Alternatively, in the home electric appliance of the embodiment, when a select screen having a plurality of keys is displayed on the display unit of the communication terminal and the key is operated by the user, the content of the operated key is improved. It is a general advice common to each of the above keys and is displayed with more emphasis than general advice that does not respond to the transmission result of information from the transmission unit, and improves the content of the operated key. This is an original advice for setting the type of specific advice and the presence / absence of display according to the transmission result of the information from the transmission unit among the plurality of data stored in the server. It is provided with an information setting unit for setting information according to the current state of the home electric appliance.

The server of the embodiment is connected to the home electric appliance and the communication terminal via a communication line, and records a plurality of data for displaying advice on the home electric appliance on a display unit included in the communication terminal. In addition, the server displays a select screen having a plurality of keys on the display unit of the communication terminal, and when the key is operated by the user, the server has its own advice for improving the content of the operated key. The specific advice according to the plurality of data corresponding to the transmission result of the information from the home electric appliance and the general advice common to each of the keys for improving the contents of the keys. Therefore, general advice that does not correspond to the transmission result of information from the home electric appliance and a process of displaying on the same screen in the display unit are executed.

Alternatively, the server of the embodiment displays a select screen having a plurality of keys on the display unit of the communication terminal, and when the key is operated by the user, the content of the operated key is improved. Specific advice according to the plurality of data corresponding to the transmission result of the information from the home electric appliance, and general advice common to each of the keys for improving the contents of the keys. General advice that does not correspond to the transmission result of information from the home electric appliance can be displayed on the display unit, and a process of displaying the general advice smaller than the specific advice is executed. ..

Alternatively, it is an original advice for displaying a select screen having a plurality of keys on the display unit of the communication terminal and improving the contents of the operated key when the key is operated by the user. Specific advice according to the plurality of data corresponding to the transmission result of information from the home electric appliance, and general advice common to each of the keys for improving the contents of the keys. General advice that does not correspond to the transmission result of information from the home electric appliance can be displayed on the display unit, and a process of displaying the specific advice with more emphasis than the general advice is executed.

The communication terminal of the embodiment is connected to a home electric appliance and a server in which a plurality of data for displaying advice regarding the home electric appliance are recorded via a communication line, has a display unit, and has a display unit from the server. This is an original advice for displaying a select screen having a plurality of keys on the display unit in response to the instruction of the above and improving the contents of the operated keys when the keys are operated by the user. Specific advice according to the plurality of data stored in the server corresponding to the transmission result of the information from the home electric appliance, and general advice common to each of the keys for improving the contents of the keys. The general advice that does not correspond to the transmission result of the information from the home electric appliance and the general advice are displayed on the same screen in the display unit.

Alternatively, the communication terminal of the embodiment is an original advice for improving the content of the operated key when the key is operated by the user, and is the home appliance among a plurality of data stored by the server. Specific advice according to the result of transmitting information from the device, and general advice common to each of the keys for improving the contents of the key, which is the result of transmitting information from the home electric appliance. General advice that does not comply with the above can be displayed on the display unit, and the general advice is displayed smaller than the specific advice.

Alternatively, the communication terminal of the embodiment is an original advice for improving the content of the operated key when the key is operated by the user, and is the home appliance among a plurality of data stored by the server. Specific advice according to the result of transmitting information from the device, and general advice common to each of the keys for improving the contents of the key, which is the result of transmitting information from the home electric appliance. General advice that does not comply with the above can be displayed on the display unit, and the specific advice is displayed with more emphasis than the general advice.

The figure which shows the network system by 1st Embodiment Diagram showing the electrical configuration of the refrigerator Diagram showing the top screen The figure which shows the 1st select screen The figure which shows the 2nd select screen The figure which shows the 1st operation information transmission processing of a communication control circuit The figure which shows the 2nd operation information transmission processing of a communication control circuit Diagram showing the advice screen Diagram showing the advice screen Diagram showing the advice screen Diagram showing the advice screen Diagram showing the advice screen Diagram showing the advice screen Diagram showing the advice screen Diagram showing the advice screen FIG. 11 corresponding diagram showing the second embodiment Show the setting screen FIG. 8 equivalent diagram showing a third embodiment FIG. 1 equivalent diagram according to the fourth embodiment Diagram showing error information table Flowchart showing server control Flowchart showing mild advice display processing Flowchart showing intermediate advice display processing Flowchart showing error support advice display processing Flowchart showing advice display processing for purchase support Flowchart showing severe advice display processing Diagram showing a screen displaying mild advice Diagram showing a screen displaying moderate advice Diagram showing a screen showing error support advice The figure which shows the screen when the repair request is accepted Diagram showing a screen showing purchase support advice Diagram showing a screen displaying replacement information Diagram showing a screen displaying severe advice The figure which shows the screen which displayed the information for normal FIG. 28 equivalent diagram showing other embodiments The figure which shows the screen which displayed the risk information by another embodiment Diagram showing a screen displaying replacement information Diagram showing a screen displaying replacement information Diagram showing a screen displaying replacement information Diagram showing a screen displaying replacement information Diagram showing a screen displaying replacement information The figure which shows the screen which displayed the consumables exchange information Diagram showing a screen displaying severe advice Diagram showing a screen displaying severe advice Diagram showing a screen displaying moderate advice A diagram showing a screen displaying information on repair and replacement of consumables. The figure which shows the screen which displayed the information about the degree of consumption of consumables Diagram showing a screen showing information about the importance of replacement by purchase Diagram showing a screen showing information about the importance of replacement by purchase Diagram showing a screen showing information about the importance of replacement by purchase A diagram showing a screen displaying information on sales and replacement by purchase. A diagram showing a screen displaying information on sales and replacement by purchase.

Hereinafter, home appliances and network systems according to a plurality of embodiments will be described. The parts that are substantially common in each embodiment are designated by a common reference numeral, and detailed description thereof will be omitted.

(First Embodiment)
In the present embodiment, the personal computer 1, the access point 2, the router 3, the communication line 4, the server 5, the high-performance mobile phone 6, and the refrigerator 7 constitute a network system. In this case, the refrigerator 7 corresponds to a home appliance, but the home appliance is not limited to a refrigerator, for example, a washing machine, an air conditioner or the like, a vacuum cleaner, a microwave oven, an oven or a cooking heater or the like, a television, or the like. It can also be applied to various home appliances. Further, the number of home appliances constituting the network is not limited to one, and a plurality of home appliances may exist on the same network.

Specifically, as shown in FIG. 1, a personal computer 1 is arranged in the interior of a house. The personal computer 1 has a keyboard 1a and a liquid crystal display 1b, and is connected to a communication line 4 composed of an Internet network via an access point 2 and a router 3. A server 5 is connected to the communication line 4, and information is transmitted and received between the personal computer 1 and the server 5 via the communication line 4. The personal computer 1 corresponds to a communication terminal, and the liquid crystal display 1b corresponds to a display unit. The server 5 stores a plurality of data for displaying advice on home appliances, and corresponds to a storage means.

As shown in FIG. 1, a high-performance mobile phone 6 is connected to the communication line 4, and information is transmitted and received between the high-performance mobile phone 6 and the server 5 via the communication line 4. The high-performance mobile phone 6 is composed of a so-called smartphone, a tablet-type personal computer, a notebook personal computer, or the like, and has a liquid crystal display 6a. A transparent touch panel is mounted in front of the liquid crystal display 6a, and information is input to the high-performance mobile phone 6 by the user operating the touch panel with his or her fingers. The high-performance mobile phone 6 corresponds to a communication terminal, and the liquid crystal display 6a corresponds to a display unit.

As shown in FIG. 1, a refrigerator 7 is installed in the interior of the house. The refrigerator 7 has a refrigerating room, a vegetable room, an ice making room, an upper freezing room, and a lower freezing room as storage rooms, and the refrigerating room opens and closes according to the operation of the front R door 8 and R door 9. The vegetable compartment is opened and closed according to the operation of the front V door 10, the ice making chamber is opened and closed according to the operation of the front I door 11, and the upper freezer compartment is opened and closed by the front F door 12. The lower freezer compartment is opened and closed according to the operation, and the lower freezer compartment is opened and closed according to the operation of the front F door 13. The refrigerator 7 corresponds to a home electric appliance. The refrigerator 7 is not limited to the above configuration, and for example, the number and arrangement of storage rooms, the opening / closing method of each door, and the like can be appropriately changed.

Refrigerator 7 has a refrigeration cycle. This freezing cycle supplies cold air to each of the refrigerating chamber, the ice making chamber, the upper freezing chamber, and the lower freezing chamber, and the vegetable compartment is supplied with cold air through the refrigerating chamber. This refrigeration cycle includes a compressor 14 (see FIG. 2), an R evaporator, an F evaporator, a condenser, an R fan device 15 (see FIG. 2), and an F fan device 16 (see FIG. 2). The compressor 14 is driven by a compressor motor, and refrigerant is supplied from the compressor 14 to each of the R evaporator, the F evaporator, and the condenser.

The R evaporator generates cold air for the refrigerating chamber, and the R fan device 15 supplies the cold air generated by the R evaporator to the refrigerating chamber. An R temperature sensor 17 (see FIG. 2) is fixed in the refrigerating chamber, and the R temperature sensor 17 outputs a temperature signal having a size corresponding to the temperature of the refrigerating chamber. The F evaporator generates cold air for the ice making chamber, the upper freezing chamber, and the lower freezing chamber, and the F fan device 16 supplies the cold air generated by the F evaporator to the ice making chamber, the upper freezing chamber, and the lower freezing chamber. To do. An F temperature sensor 18 (see FIG. 2) is fixed in the lower freezer chamber, and the F temperature sensor 18 outputs a temperature signal having a size corresponding to the temperature of the lower freezer chamber.

An operation panel 19 is fixed to the R door 8 of the refrigerator 7 as shown in FIG. 1, and a display 20 and a plurality of switches 21 are mounted on the operation panel 19 as shown in FIG. There is. Each of these plurality of switches 21 can be operated by the user, and the display 20 can be visually recognized by the user.

As shown in FIG. 2, the refrigerator 7 has an operation control circuit 22. The operation control circuit 22 has a CPU 221 and a ROM 222 and a RAM 223, and an operation control program is recorded in the ROM 222 of the operation control circuit 22. The operation control circuit 22 has a real-time clock, and has a time measuring function that recognizes the time according to the measurement result of the real-time clock. The operation control circuit 22 corresponds to a control unit.

The operation control circuit 22 sets the refrigerating strength, the refrigerating strength, and the power saving mode according to the operation contents of the plurality of switches 21, and sets the refrigerating strength, the refrigerating strength, and the power saving mode on the display 20. Display the result. The refrigerating strength is the cooling strength of the refrigerating chamber, the refrigerating strength is the cooling strength of the lower freezing chamber, and each of the refrigerating strength and the refrigerating strength is set to one of a plurality of including "strong", "medium", and "weak". .. The power saving mode is a mode in which the operation is performed with a smaller amount of power than a predetermined standard amount, and is set to one of "power saving", "outing", "power saving outing", and "power saving peak shift".

The operation control circuit 22 includes a comp motor of the compressor 14, an R fan motor of the R fan device 15, and an F fan motor of the F fan device 16 in response to the temperature signal from the R temperature sensor 17 and the temperature signal from the F temperature sensor 18. Is to control the rotation. The rotation control of these comp motors to F fan motors is performed according to the operation control program of the operation control circuit 22, and when the power saving mode is set, the rotations of the comp motors to F fan motors are controlled. The temperature of the refrigerator compartment and the temperature of the lower freezer compartment are controlled by the setting result of the power saving mode, and when the power saving mode is not set, the compression chamber to the F fan motor are rotationally controlled according to the refrigerating chamber. The temperature of the lower freezer compartment is controlled by the setting result of the refrigerating strength, and the temperature of the lower freezer chamber is controlled by the setting result of the refrigerating strength.

As shown in FIG. 2, the refrigerator 7 has a communication control circuit 23. The communication control circuit 23 has a CPU 221 and a ROM 222 and a RAM 223, and a communication control program is recorded in the ROM 222 of the communication control circuit 23. The communication control circuit 23 is connected to the operation control circuit 22, and information is transmitted and received between the operation control circuit 22 and the communication control circuit 23. The communication control circuit 23 is connected to the communication line 4 via the access point 2 and the router 3, and information is transmitted and received between the communication control circuit 23 and the server 5 via the communication line 4. The communication control circuit 23 is built in the refrigerator 7 and corresponds to an information setting unit and a transmission unit.

The communication control circuit 23 may be a built-in type originally mounted on the refrigerator 7, or an external type that is purchased separately from the refrigerator 7 and later attached to the refrigerator 7. Further, the electric power of the communication control circuit 23 may be supplied via the refrigerator 7 or may be supplied independently of the refrigerator 7. Further, the communication control circuit 23 may be equipped with a battery. In this case, the communication control circuit 23 can communicate with the server 5 even when the power supply to the refrigerator 7 is cut off. Further, the communication control circuit 23 and the access point 2 may be connected by wire or wirelessly. The connection between the communication control circuit 23 and the access point 2 is not limited to LAN communication, and may be, for example, power line carrier communication using a power line as a communication line.

The communication control circuit 23 sets power supply information, time information, weak operation information, power saving information, and strong operation information. The power supply information indicates whether or not power is supplied to the refrigerator 7, and is set to "no power supply" when power is not supplied to the refrigerator 7. The time information indicates whether or not a predetermined standby time has elapsed based on the start of power supply to the refrigerator 7, and if the standby time has not elapsed, "no time has elapsed". Is set to. The weak operation information indicates whether or not each of the refrigerating intensity and the freezing intensity of the refrigerator 7 is set to "weak", and when both are set to "weak", it is set to "weak". Will be done. The power saving information indicates whether or not the power saving mode is set, and is set to "power saving" when any of "power saving", "outing", "power saving outing", and "power saving peak shift" is set. .. The strong operation information indicates whether or not the refrigerating intensity of the refrigerator 7 is set to "strong", and is set to "strong" when the refrigerating intensity is set to "strong". Each of these power supply information to strong operation information is set by the communication control circuit 23 communicating with the operation control circuit 22 at regular time intervals according to the communication control program of ROM 222, and is set at regular time intervals. Will be updated.

The top screen of FIG. 3 is displayed in the display area 24 of the liquid crystal display 1b of the personal computer 1 when the keyboard 1a of the personal computer 1 is operated. This top screen is displayed by the personal computer 1 according to a display program provided from the server 5 through the communication line 4, and has a plurality of keys including a frame pattern 25 and a key 26. This key 26 is electrically operated when the user has trouble using the refrigerator 7 and when necessary, and the message "When in trouble / when necessary" is attached to the key 26. ..

The first select screen of FIG. 4 is displayed in place of the top screen in the display area 24 of the personal computer 1 when the key 26 is operated on the top screen. This first select screen is displayed by the personal computer 1 according to the display program from the server 5, and has a plurality of keys including the key 27. The key 27 is electrically operated when the user has a problem with how to cool the food and when it is necessary to cool the food, and the message "about how to cool" is attached to the key 27.

The second select screen of FIG. 5 is displayed in place of the first select screen in the display area 24 of the personal computer 1 when the key 27 is operated on the first select screen. This second select screen is displayed by the personal computer 1 according to the display program from the server 5, and has a plurality of keys including the key 28, the key 29, and the key 30. The key 28 is electrically operated by the user when the food is not cold or cold, and the message "not cold / not cold" is attached to the key 28. The key 29 is electrically operated by the user when the food in the refrigerating room freezes, and the message "Food in the refrigerating room freezes" is attached to the key 29. The key 30 is electrically operated by the user when the ice cream is soft, and the message "ice cream is soft" is attached to the key 30.

The personal computer 1 requests the communication control circuit 23 of the refrigerator 7 to transmit the first operation information via the server 5 when the key 28 is operated on the second select screen. This first operation information corresponds to the information according to the current state of the refrigerator 7, and the communication control circuit 23 activates the first operation information transmission process when the transmission of the first operation information is requested. FIG. 6 is the first operation information transmission process, and the communication control circuit 23 determines in step S1 whether or not the setting result of the power supply information is “no power supply”. If it is determined that the setting result of the power supply information is "no power supply", "no power supply" is set as the first operation information in step S2, and the setting result of the first operation information is set to the personal computer 1 in step S10. Is transmitted via the server 5.

When the communication control circuit 23 determines in step S1 that the power supply information setting result is not "no power supply", the communication control circuit 23 determines in step S3 whether or not the time information setting result is "no time lapse". If it is determined that the time information setting result is "no time lapse", "no time lapse" is set as the first operation information in step S4, and the first operation information setting result is set in step S10. Is transmitted to the personal computer 1 via the server 5.

When the communication control circuit 23 determines in step S3 that the time information setting result is not "no time has elapsed", it determines in step S6 whether or not the weak operation information setting result is "weak". If it is determined that the setting result of the weak driving information is "weak", "weak" is set as the first driving information in step S6, and the setting result of the first driving information is set to the personal computer 1 in step S10. It is transmitted via the server 5.

When the communication control circuit 23 determines in step S6 that the setting result of the weak operation information is not "weak", it determines in step S7 whether or not the setting result of the power saving information is "power saving". Here, if it is determined that the setting result of the power saving information is "power saving", "power saving" is set as the first operation information in step S8, and if it is determined that the setting result of the power saving information is not "power saving". “Blank” is set as the first operation information in step S9, and in any case, the setting result of the first operation information is transmitted to the personal computer 1 via the server 5 in step S10.

The personal computer 1 requests the communication control circuit 23 to transmit the second operation information via the server 5 when the key 29 is operated on the second select screen, and the communication control circuit 23 requests the second operation information. The second operation information transmission process is started when the transmission of is requested. FIG. 7 is the second operation information transmission process, and the communication control circuit 23 determines in step S11 whether or not the setting result of the strong operation information is “strong”. Here, when it is determined that the setting result of the strong driving information is "strong", "strong" is set as the second driving information in step S12, and when it is determined that the setting result of the strong driving information is not "strong". In step S13, “blank” is set as the second operation information, and in any case, the setting result of the second operation information is transmitted to the personal computer 1 via the server 5 in step S14.

The advice screens of FIGS. 8 to 15 are displayed in the display area 24 of the personal computer 1 in place of the second select screen when each of the keys 28 to 30 is operated on the second select screen. .. This advice screen is displayed by the personal computer 1 according to the display program from the server 5, and has an original advice area 31 and a general advice area 32. The original advice area 31 is an area surrounded by a pattern of a horizontally long rectangular frame, and any of the first to third original advices is displayed in characters in the original advice area 31. The general advice area 32 is a horizontally long rectangular virtual area, and is set below the original advice area 31. The area of this general advice area 32 is set smaller than that of the original advice area 31, and any of the first to third general advices is provided in the general advice area 32. It is displayed in smaller letters than each. The original advice area 31 corresponds to a display area and a window, and the general advice area 32 corresponds to a display area.

The first original advice is displayed when the key 28 is operated on the second select screen, and corresponds to a specific advice. This first original advice is advice for the user to improve that the food is not cold or the food is not cold, and the type and the presence / absence of labeling are set according to the current state of the refrigerator 7. The second original advice is displayed when the key 29 is operated on the second select screen. This second original advice is advice for the user to improve the freezing of food in the refrigerator, and the presence or absence of labeling is set according to the current state of the refrigerator 7. The third original advice is always displayed when the key 30 is operated on the second select screen, and is advice to the user for improving the softness of the ice cream.

The first general advice is always displayed when the key 28 is operated on the second select screen, and is general advice for the user to improve the food that is not cold or the food is not cold. is there. The second general advice is always displayed when the key 29 is operated on the second select screen, and is general advice for the user for improving the freezing of food in the refrigerator compartment. The third general advice is always displayed when the key 30 is operated on the second select screen, and is general advice for the user for improving the softness of the ice cream.

A plurality of first original advice data are recorded in the server 5. Each of the plurality of first unique advice data is for displaying the first unique advice, and when the personal computer 1 receives the first operation information from the communication control circuit 23, the personal computer 1 receives the first operation information from the communication control circuit 23, and the personal computer 1 receives the first operation information from the communication control circuit 23. 1 Acquire one of the original advice data according to the reception result of the first driving information, and display the first original advice according to the acquisition result of the first original advice data in the original advice area 31 of the advice screen. .. The display processing of the first original advice is performed by the personal computer 1 according to the display program from the server 5, and the following 1) to 5) are the relationships between the first operation information and the first original advice.
1) If the reception result of the first operation information is "no power supply", the first original advice in the original advice area 31 is "Power is not supplied! The power plug is not disconnected, or the breaker or fuse. Please check if it is cut off. ”Is displayed (see Fig. 8).
2) If the reception result of the 1st operation information is "No time has passed", the 1st original advice in the original advice area 31 is "The time for cooling sufficiently has not passed since the power was turned on! It may take about 3 to 4 hours for the inside of the refrigerator to cool down, and it may take more than a day in summer, etc. Please wait for a while. ”(See Fig. 9).
3) If the reception result of the first operation information is "weak", "Temperature control is set to" weak "as the first original advice in the original advice area 31! Change the temperature control to the "medium" or "strong" side and see what happens. Is displayed (see FIG. 10).
4) When the reception result of the first operation information is "power saving", "power saving (or" outing "," power saving outing "," power saving peak shift ") is set as the first original advice in the original advice area 31. I will! During the setting, the temperature inside the refrigerator rises by 1 to 2 ° C. If it is not cold, cancel the setting. Is displayed (see FIG. 11).
5) When the reception result of the first operation information is "blank", the first original advice is not displayed in the original advice area 31, and the original advice area 31 is left blank (see FIG. 12).

As shown in FIG. 10, the personal computer 1 displays the temperature change keys 33 to 36 in the original advice area 31 when the reception result of the first operation information is “weak”. Each of these temperature change keys 33 to 36 is displayed according to the display program from the server 5, and the personal computer 1 has the temperature change keys 33 to 36 when the temperature change keys 33 to 36 are operated. Set the temperature change command according to the operation content. The following 11) to 14) are the operation contents of the temperature change keys 33 to 36 and the relationship between the temperature change commands. When the temperature change command is set, the personal computer 1 transmits the setting result of the temperature change command to the communication control circuit 23. Is transmitted via the server 5. Each of these temperature change keys 33 to 36 corresponds to a setting key.
11) When the temperature change key 33 is operated, "refrigerating strength (medium)" is set as a temperature change command.
12) When the temperature change key 34 is operated, "refrigeration strength (strong)" is set as a temperature change command.
13) When the temperature change key 35 is operated, "freezing intensity (medium)" is set as a temperature change command.
14) When the temperature change key 36 is operated, "freezing strength (strong)" is set as a temperature change command.

When the communication control circuit 23 receives the setting result of the temperature change command from the personal computer 1, it instructs the operation control circuit 22 to change the refrigerating intensity or the refrigerating intensity from the current "weak" to the setting result of the temperature change command. .. This operation control circuit 22 changes the refrigerating strength or refrigerating strength from the current "weak" to the command result when a change in refrigerating strength or refrigerating strength is ordered, and each of the refrigerating strength and refrigerating strength is "weak". If the food does not cool or the food does not cool because it is set to ", the user can operate any of the temperature change keys 33 to 36 on the advice screen to refrigerate or freeze the refrigerator 7. By strongly changing the strength from the current "weak" and strongly changing the refrigerating strength or freezing strength of the refrigerator 7, it is possible to improve the problem that the food does not cool or the food does not cool well.

As shown in FIG. 11, the personal computer 1 displays the power saving release keys 37 to 40 in the original advice area 31 when the reception result of the first operation information is “power saving”. Each of these power saving release keys 37 to 40 is displayed according to the display program from the server 5, and the power saving release key 37 is displayed in a lit state when the power saving mode "power saving" is set, and power saving is performed. The release key 38 is displayed in a lit state when the power saving mode "outing" is set, and the power saving release key 39 is displayed in a lit state when the power saving mode "power saving outing" is set. Is displayed in the lit state when the power saving mode "power saving peak shift" is set. Each of these power saving release keys 37 to 40 corresponds to a setting key.

When the personal computer 1 is operated with the power saving release keys 37 to 40 lit, the personal computer 1 sets a power saving release command according to the operation contents of the power saving release keys 37 to 40. The following 21) to 24) are the relationship between the operation contents of the power saving release keys 37 to 40 and the power saving release command. When the power saving release command is set, the personal computer 1 controls the communication of the refrigerator 7 via the server 5. The setting result of the power saving release command is transmitted to the circuit 23.
21) When the power saving release key 37 is operated while it is lit, the power saving release command "power saving" is set.
22) When the power saving release key 38 is operated while it is lit, the power saving release command "outing" is set.
23) When the power saving release key 39 is operated while it is lit, the power saving release command "power saving outing" is set.
24) When the power saving release key 40 is operated while it is lit, the power saving release command "power saving peak shift" is set.

When the communication control circuit 23 receives the setting result of the power saving release command from the personal computer 1, the communication control circuit 23 instructs the operation control circuit 22 to release the power saving mode in response to the power saving release command. This operation control circuit 22 cancels the power saving mode according to the command result when the cancellation of the power saving mode is commanded, and the power saving mode is any of "power saving", "outing", "power saving outing", and "power saving peak shift". If the food does not get cold or the food does not get cold because it is set to, the user can release the power saving mode of the refrigerator 7 by operating any of the power saving release keys 37 to 40 on the advice screen. However, by canceling the power saving mode of the refrigerator 7, it is possible to improve the problem that the food does not get cold or the food does not get cold.

The first general advice data is recorded in the server 5. This first general advice data is for displaying the first general advice, and the personal computer 1 acquires the first general advice data from the server 5 when the key 28 is operated on the second select screen. , As shown in FIGS. 8 to 12, as the first general advice in the general advice area 32 of the advice screen, "Please close the door tightly and do not open or close the door as much as possible. If the symptomatism does not improve, , Please contact the store where you purchased the product after disconnecting the power plug. ”Is displayed according to the 1st general advice data. That is, when the key 28 is operated on the second select screen, any of "no power supply", "no time lapse", "weak", "power saving", and "blank" is set as the first operation information. However, the common first general advice is displayed in the general advice area 32.

The second original advice data is recorded in the server 5. This second original advice data is for displaying the second original advice, and when the personal computer 1 receives "strong" as the second operation information from the communication control circuit 23, the server 5 to the second original advice data. As shown in FIG. 13, the advice data is acquired, and as shown in FIG. 13, the second original advice “the temperature control of the refrigerator compartment is set to“ strong ”” according to the acquisition result of the second original advice data in the original advice area 31 of the advice screen. I'm doing it! Change the temperature control to "Medium" and see what happens. Is displayed. When the personal computer 1 receives "blank" as the second operation information from the communication control circuit 23, the personal computer 1 does not display the advice in the original advice area 31, and as shown in FIG. 14, the original advice area 31 is left blank. And.

As shown in FIG. 13, the personal computer 1 displays the temperature change keys 41 and 42 in the original advice area 31 when the reception result of the second operation information is “strong”. Each of these temperature change keys 41 and 42 is displayed according to a display program from the server 5, and the personal computer 1 sets a temperature change command when the temperature change key 41 or 42 is operated. The following 31 and 32) are the relationships between the operation contents of the temperature change keys 41 and 42 and the temperature change information command, and when the temperature change command is set, the personal computer 1 communicates the setting result of the temperature change command to the refrigerator 7. It is transmitted to the control circuit 23 via the server 5.
31) When the temperature change key 41 is operated, "refrigeration strength (weak)" is set as a temperature change command.
32) When the temperature change key 42 is operated, "refrigerating strength (medium)" is set as a temperature change command.

When the communication control circuit 23 receives the setting result of the temperature change command from the personal computer 1, it instructs the operation control circuit 22 to change the refrigerating intensity from the current "strong" to the setting result of the temperature change command. This operation control circuit 22 changes the refrigerating strength from the current "strong" to the command result when the change of the refrigerating strength is commanded, and refrigerates because the refrigerating strength is set to "strong". When the food in the room freezes, the user operates one of the temperature change keys 41 and 42 on the advice screen to weakly change the refrigerating strength of the refrigerator 7 from the current "strong" to change the refrigerating strength of the refrigerator 7. By changing it weakly, it is possible to improve the problem of freezing food in the refrigerator.

The second general advice data is recorded in the server 5. This second general advice data is for displaying the second general advice, and the personal computer 1 acquires the second general advice data from the server 5 when the key 29 is operated on the second select screen. , As shown in FIGS. 13 and 14, according to the second general advice data in the general advice area 32 of the advice screen, the second general advice "Do not put watery food in the back of the refrigerator room or the chilled room. Please change the storage position for foods with a lot of water. If the symptom does not improve, unplug the power plug and contact the store where you purchased the product. "Is displayed. That is, when the key 29 is operated on the second select screen, the second general advice is different from the first general advice regardless of whether "strong" or "blank" is set as the second operation information. Is displayed.

The third original advice data is recorded in the server 5. This third original advice data is for displaying the third original advice, and the personal computer 1 acquires the third original advice data from the server 5 when the key 30 is operated on the second select screen. As shown in 15, the 3rd original advice according to the 3rd original advice data in the original advice area 31 of the advice screen "Are you in the upper freezer? Ice cream etc. must be stored at -18 ° C or lower. Please put food in the lower freezer. ”Is displayed.

The third general advice data is recorded in the server 5. This third general advice data is for displaying the third general advice, and the personal computer 1 acquires the third general advice data from the server 5 when the key 30 is operated on the second select screen. As shown in 15, according to the 3rd general advice data in the general advice area 32 of the advice screen, the 3rd general advice "If the symptomatism does not improve, unplug the power plug and then contact the store where you purchased the product. Please. "Is displayed.

The high-performance mobile phone 6 has the same functions as the personal computer 1, and the top screen of FIG. 3 is displayed on the liquid crystal display 6a of the high-performance mobile phone 6 when the touch panel of the high-performance mobile phone 6 is operated. Will be done. When the key 26 is operated on the liquid crystal display 6a of the high-performance mobile phone 6, the first select screen is displayed on the liquid crystal display 6a, and when the key 27 on the first select screen is operated, the liquid crystal is displayed. The second select screen is displayed on the display 6a. When each of the keys 28 to 30 on the second select screen is operated, the high-performance mobile phone 6 transmits / receives information to / from the communication control circuit 23 of the refrigerator 7 via the server 5 in the same manner as the personal computer 1. Then, the advice screens of FIGS. 8 to 15 are displayed on the liquid crystal display 6a.

According to the first embodiment, the following effects are obtained.
The refrigerator 7 sets the first operation information according to the current state of the operation control circuit 22, and transmits the setting result of the first operation information to the outside via the communication line 4, personal computer 1 and high-performance mobile phone 6. Each of the above-mentioned first unique advice data of the server 5 is displayed according to the one corresponding to the transmission result of the first operation information. Therefore, when the food does not get cold and when the food does not get cold, the user can obtain appropriate first original advice according to the current state of the refrigerator 7 simply by operating the personal computer 1 or the high-performance mobile phone 6. Because it can be done, convenience is improved.

The first general advice that does not correspond to the transmission result of the first operation information from the refrigerator 7 is displayed on the same advice screen as the specific first original advice. Therefore, since the user can recognize from the first general advice how to deal with the case where the food does not get cold and the case where the food does not get cold, the convenience is further improved.

The first original advice was displayed above the first general advice on the respective advice screens of the liquid crystal display 1b of the personal computer 1 and the liquid crystal display 6a of the high-performance mobile phone 6. Therefore, since the first original advice is more noticeable to the user than the first general advice, it is difficult for the user to overlook the first original advice.

The first original advice is given on the advice screens of the liquid crystal display 1b of the personal computer 1 and the liquid crystal display 6a of the high-performance mobile phone 6, and the area is larger than that of the general advice area 32 for the first general advice. It was displayed in 31. Therefore, the first original advice is more noticeable to the user than the first general advice, and from this point as well, the user is less likely to overlook the first original advice.

On each of the advice screens of the liquid crystal display 1b of the personal computer 1 and the liquid crystal display 6a of the high-performance mobile phone 6, one fixed one was displayed as the first general advice. In this case, "fixed" means that the content of the first general advice does not change depending on the content of the original advice displayed on the same screen as the first general advice. Therefore, the variable first original advice from the user's point of view becomes more conspicuous than the fixed first general advice, and from this point as well, the user is less likely to overlook the first original advice.

On the advice screens of the liquid crystal display 1b of the personal computer 1 and the liquid crystal display 6a of the high-performance mobile phone 6, the temperature change keys 33 to 36 for setting the operation contents of the refrigerator 7 are displayed together with the first original advice. .. Therefore, the user recognizes how to deal with the case where the food does not get cold and the case where the food does not get cold from the first original advice on the advice screen, and operates the temperature change keys 33 to 36 without switching the advice screen to another screen. By doing so, it is possible to deal with it, which further improves convenience. This effect is the same for the power saving release keys 37 to 40.

(Second Embodiment)
The advice screen of FIG. 16 is displayed by the personal computer 1 on the liquid crystal display 1b instead of the advice screen of FIG. 11, and has a transition key 51. The migration key 51 is displayed according to the display program from the server 5, and the personal computer 1 displays the setting screen of FIG. 17 instead of the advice screen of FIG. 16 when the migration key 51 is operated. .. This setting screen is displayed according to the display program from the server 5, and has a temperature change key 52 to 54 for refrigerating strength, a temperature changing key 55 to 57 for refrigerating strength, and a power saving release key 58 to 61. doing.

The personal computer 1 sets a temperature change command for refrigerating strength or refrigerating strength according to the operation contents of the temperature changing keys 52 to 57 when the temperature changing keys 52 to 57 are operated, and issues the temperature changing command. When it is set, the setting result of the temperature change command is transmitted to the communication control circuit 23 of the refrigerator 7 via the server 5. When the communication control circuit 23 receives the setting result of the temperature change command, the communication control circuit 23 instructs the operation control circuit 22 to change the current refrigeration intensity or refrigeration intensity to the reception result of the temperature change command. 22 changes the current refrigerating strength or refrigerating strength to the commanded result when a change in refrigerating strength or refrigerating strength is ordered.

The personal computer 1 sets a power saving release command according to the operation contents of the power saving release keys 58 to 61 when the power saving release keys 58 to 61 are operated, and when the power saving release command is set, the power saving release command is set. The setting result of is transmitted to the communication control circuit 23 of the refrigerator 7 via the server 5. When the communication control circuit 23 receives the setting result of the power saving release command, the communication control circuit 23 instructs the operation control circuit 22 to release one power saving mode according to the reception result of the power saving release command. Releases the one power saving mode when the release of the one power saving mode is instructed.

Each of the advice screen of FIG. 16 and the setting screen of FIG. 17 is also displayed on the liquid crystal display 6a of the high-performance mobile phone 6, and the high-performance mobile phone 6 is in the case where the temperature change keys 52 to 57 are operated. The temperature change command is transmitted to the communication control circuit 23 via the server 5 as in the personal computer 1, and when the power saving release keys 58 to 61 are operated, the power saving release command is sent to the communication control circuit 23 in the same manner as in the personal computer 1. Is transmitted via the server 5.

According to the second embodiment, the following effects are obtained.
The transition key 51 is displayed on the advice screens of the liquid crystal display 1b of the personal computer 1 and the liquid crystal display 6a of the high-performance mobile phone 6, and when the transition key 51 is operated, the advice screen is displayed as the operation content of the refrigerator 7. Moved to the setting screen to set. Therefore, when the food is not cold or the food is not cold, the user operates the transition key 51 to shift the advice screen to the setting screen, and the temperature change keys 52 to 57 and the power saving release key 58 to the setting screen are displayed. By operating 61, it is possible to deal with the case where the food does not get cold and the case where the food does not get cold, so that the convenience is improved.

(Third Embodiment)
When the personal computer 1 and the high-performance mobile phone 6 display each of the first original advice, the second original advice, and the third original advice in the original advice area 31 of the advice screen, a part of the original advice area 31 is generally advised. When the original advice area 31 is left blank in front of the area 32, the original advice area 31 is displayed above the general advice area 32 without being overlapped in front of the general advice area 32.

The advice screen of FIG. 18 is a screen in which a part of the lower side of the original advice area 31 is overlapped in front of the general advice area 32, and when a part of the original advice area 31 is overlapped in front of the general advice area 32. Is visually unrecognizable as part of the general advice in the general advice area 32. The area of the original advice area 31 is set to be larger than that of the original advice areas 31 of the first embodiment and 2, and the areas of the first to third unique areas 31 are set larger than those of the first and second embodiments. Each piece of advice is displayed in large letters.

According to the third embodiment, the following effects are obtained.
The first original advice is displayed in the window 31 (original advice area 31) on the advice screens of the liquid crystal display 1b of the personal computer 1 and the liquid crystal display 6a of the high-performance mobile phone 6, and the window 31 is generally advised. It was overlaid in front of. Therefore, since the first original advice is more noticeable to the user than the first general advice, it is difficult for the user to overlook the first original advice.

In each of the first to third embodiments, the communication control circuit 23 of the refrigerator 7 transmits power supply information, time information, weak operation information, power saving information, and strong operation information to the server 5, respectively, and the server 5 May perform the first operation information transmission process of FIG. 6 and the second operation information transmission process of FIG. 7. In this case, the power supply information to the power saving information correspond to the information according to the current state of the refrigerator 7.

In each of the first to third embodiments, power supply information and strong driving information are transmitted from the communication control circuit 23 of the refrigerator 7 to the personal computer 1 and the high-performance mobile phone 6 via the server 5. Each of the personal computer 1 and the high-performance mobile phone 6 may be configured to perform the first driving information transmission processing of FIG. 6 and the second driving information transmission processing of FIG. 7.

In each of the first to third embodiments, the contour shape, area, or position of the original advice area 31 may be changed according to the type of the first original advice. In this case, the original advice area 31 is preferably displayed on the upper side of the general advice area 32 in a larger area than the general advice area 32 regardless of the type of the first original advice.

In each of the first to third embodiments, the first to third original advice data and the first to third general advice data are recorded in advance in the ROM 222 of the communication control circuit 23, and the personal computer 1 and the personal computer 1 and the third embodiment are recorded. The high-performance mobile phone 6 may be configured to acquire the first to third original advice data and the first to third general advice data from the ROM 222 of the communication control circuit 23 via the communication line 4 and the server 5.

(Fourth Embodiment)
Next, the fourth embodiment will be described with reference to FIGS. 19 to 34. The display area 24 shown in FIGS. 27 to 34 shows a display area of the liquid crystal display 1b of the personal computer 1 or the liquid crystal display 6a of the high-performance mobile phone 6. Since the control contents of the personal computer 1 and the high-performance mobile phone 6 are the same, the description of the high-performance mobile phone 6 will be omitted in the following description.

In the fourth embodiment, the personal computer 1, the high-performance mobile phone 6, and the refrigerator 7 are connected to the repair reception unit 62 via a communication line 4 such as the Internet, as shown in FIG. The repair reception unit 62 has, for example, a server (not shown) and an operator as a contact point for repairs. The server of the repair reception unit 62 can store the data acquired from the personal computer 1, the high-performance mobile phone 6, and the refrigerator 7. In addition, the user can directly transmit information to the operator of the repair reception unit 62 by means of communication such as telephone or e-mail using the personal computer 1 or the high-performance mobile phone 6. The server 5 and the server (not shown) of the repair reception unit 62 may be the same server.

As shown in FIG. 20, the server 5 has an error information table regarding the refrigerator 7. The error information table is composed of classification, risk level, error code, and error content. In the following description, the failure means a state in which some mechanical or electrical malfunction occurs in the equipment constituting the refrigerator 7, it is difficult to operate the refrigerator 7 normally, and repair is required. Further, the error indicates that the state is different from the normal state, and includes not only the above-mentioned failure but also the case where the user can recover by performing a simple recovery work.

The classification indicates what kind of notification is given to the user, and there are "warning" and "severe failure". "Caution" indicates a case of calling attention to the user. “Severe failure” indicates a case where the user is notified that a serious failure has occurred. The degree of risk indicates the degree of error occurring in the refrigerator 7, and indicates the high or low possibility that the refrigerator 7 will fail in the future. In this case, the notification means appealing to the five senses such as the user's sight and hearing by using the display and sound. That is, in the present embodiment, the notification is not limited to displaying information in the display area 24 of the liquid crystal display 1b of the personal computer 1 or the liquid crystal display 6a of the high-performance mobile phone 6. For example, it also includes generating a specific voice by using a sounding device included in a personal computer 1 or a high-performance mobile phone 6.

The degree of risk is set by dividing it into multiple ranks. For example, the degree of risk is set to three levels of "mild", "moderate", and "severe", and the degree of risk increases in the order of "mild", "moderate", and "severe". "Mild" indicates a state in which a failure has not yet occurred and the possibility of a failure in the future is low. “Mild” indicates a case where the operation of the refrigerator 7 can be continued, but it is difficult to continue the normal operation due to some inconvenience in the refrigerator 7. The "mild" risk indicates that the error recovery action is almost always possible on the user's own. The risk level "moderate" indicates a state in which a failure has not yet occurred, but a failure is likely to occur in the future. This "moderate" indicates a case where a failure has not yet occurred, but it is predicted that a failure will occur in the near future. The "moderate" risk indicates that the error recovery action may be possible by the user himself, but may not be possible by the user himself. The risk level "severe" indicates a state in which a failure is currently occurring. This "severe" indicates a case where some kind of failure has already occurred in the refrigerator 7 and it is difficult to continue normal operation. The "severe" risk indicates that recovery actions for the error are difficult for the user to take on their own.

In the present embodiment, when the door is open for a long time, the classification is "warning", the risk level is "mild", and the error code is E11. If the freezer does not cool, the classification is "warning", the risk is "moderate", and the error code is E21. If the freezer cooler does not cool, the category is "Caution", the risk is "Medium", and the error code is E22. When the compressor 14 has an excess current, the classification is "severe failure", the risk is "severe", and the error code is E31. When the current detection circuit of the compressor 14 fails, the classification is "severe failure", the risk level is "severe", and the error code is E32. The information belonging to each category is the failure prediction information for predicting the failure of the refrigerator 7. The term "predicting a failure" as used herein includes not only detecting a failure that may occur in the refrigerator 7 in the future, but also detecting a failure that is currently occurring. The server 5 stores a large number of other error contents, but the description thereof will be omitted.

When the error shown in FIG. 20 occurs in the refrigerator 7, or when the server 5 inquires about the presence or absence of an error, the communication control circuit 23 of the refrigerator 7 gives an error code indicating an error currently occurring in the refrigerator 7. It transmits to the server 5 via the communication line 4. Here, when the server 5 inquires about the presence or absence of an error, the following situations are assumed. For example, when the user wants to check the state of the refrigerator 7, the user himself / herself may make an inquiry to the server 5 using the personal computer 1 or the high-performance mobile phone 6. Further, when the server 5 is set to periodically diagnose the situation of the refrigerator 7, it is conceivable that the server 5 automatically inquires of the refrigerator 7 at regular intervals.

When the server 5 receives the error code from the communication control circuit 23 of the refrigerator 7, it executes a specific advice display process, and causes the liquid crystal display 1b of the personal computer 1 or the liquid crystal display 6a of the high-performance mobile phone 6 to perform. Display specific advice, including failure prediction information. Here, when the power supply of the communication control circuit 23 is cut off, the refrigerator 7 cannot respond to an inquiry from the server 5 to the refrigerator 7. In this case, the server 5 may be configured to execute a specific advice display process by using the error code obtained before the inquiry this time, for example, the error code obtained most recently.

Specifically, as shown in FIG. 21, when the server 5 executes a specific advice display process (START), first, in step S21, the error flag F is set to "0" and the error flag F is initialized. To do. The error flag F indicates what kind of error has occurred in the refrigerator 7. When the error flag F is "0", it indicates that no error has occurred in the refrigerator 7. When the error flag F is "1", it indicates that a slight error has occurred in the refrigerator 7. When the error flag F is "2", it indicates that a moderate error has occurred in the refrigerator 7. When the error flag F is "3", it indicates that the refrigerator 7 has a serious error.

Next, the server 5 detects the current danger level of the refrigerator 7 based on the error code received from the communication control circuit 23 of the refrigerator 7 in step S22, and whether or not the risk level is mild in step S23. To judge. When the server 5 determines that the risk is mild (YES in step S23), the server 5 proceeds to step S24 to set the error flag F to "1", and then proceeds to step S25 to perform the mild advice display process. Execute. When the server 5 executes the light advice display process, in step S41 shown in FIG. 22, the server 5 instructs the personal computer 1 to display a specific light advice (hereinafter, referred to as a light advice).

When the personal computer 1 receives a command from the server 5 to display the mild advice, as shown in FIG. 27, the personal computer 1 displays the mild advice 81 according to the error code in the display area 24 of the liquid crystal display 1b. To do. FIG. 27 shows the mild advice 81 when the error code is E11. The mild advice 81 includes, for example, "the door is open for a long time" as failure prediction information indicating a failure expected in the future from the phenomenon currently occurring in the refrigerator 7. In addition, the light advice 81 saves energy by reducing the number of times the door is opened and closed and the opening and closing time as advice to the user in order to deal with an error such as a failure expected in the future from the phenomenon currently occurring in the refrigerator 7. It contains the contents such as the fact. The personal computer 1 displays the OK key 71 on the same screen as the mild advice 81.

When the OK key 71 is operated by the user, the personal computer 1 transmits to the server 5 that the OK key 71 has been operated. When the server 5 detects that the OK key 71 has been operated (YES in step S42), the server 5 proceeds to step S26 in FIG. 21 (RET). Further, when the server 5 determines in step S23 that the risk level is not mild (NO in step S23), the server 5 proceeds to step S26 in order to determine whether or not there is another error. In step S26, the server 5 determines whether or not the risk is moderate.

When the server 5 determines that the risk level is moderate (YES in step S26), the server 5 proceeds to step S27 to set the error flag F to "2", and then proceeds to step S28 to display the advice for moderate level. Execute the process. When the server 5 executes the intermediate advice display process, in step S51 shown in FIG. 23, the server 5 displays the intermediate advice (hereinafter referred to as the intermediate advice) to the personal computer 1. Command.

When the personal computer 1 receives a command from the server 5 to display the intermediate advice, as shown in FIG. 28, the personal computer 1 has the intermediate advice 82 according to the error code in the display area 24 of the liquid crystal display 1b. Is displayed. FIG. 28 shows the intermediate advice 82 when the error code is E21 or E22. The moderate advice 82 includes, for example, "the temperature inside the freezer compartment is high" as failure prediction information indicating a failure expected in the future from the phenomenon currently occurring in the refrigerator 7. .. In addition, the moderate advice 82 provides advice to the user in order to deal with a failure expected in the future from the phenomenon currently occurring in the refrigerator 7, such as whether or not a foreign matter is caught in the door and a gap is generated. Includes. The personal computer 1 displays the support key 72 and the OK key 73 on the same screen as the intermediate advice 82.

When the support key 72 or the OK key 73 is operated, the personal computer 1 transmits to the server 5 that the support key 72 or the OK key 73 has been operated. The server 5 repeats steps S52 and S53 of FIG. 23 until it detects the operation of either the support key 72 or the OK key 73. When the server 5 detects the operation of the OK key 73 without detecting the operation of the support key 72 (NO in step S52) (YES in step S53), the server 5 determines the presence or absence of other errors. The process proceeds to step S29 (RET). On the other hand, when the server 5 detects that the support key 72 has been operated (YES in step S52), the server 5 proceeds to step S54 and executes the error support advice display process.

When the server 5 executes the error support advice display process, in step S61 of FIG. 24, the server 5 gives the personal computer 1 specific error support advice (hereinafter referred to as error support advice) to the liquid crystal display 1b. Instruct to display. When the personal computer 1 receives a command from the server 5 to display the error support advice, as shown in FIG. 29, the personal computer 1 has the error support advice 83 according to the error code in the display area 24 of the liquid crystal display 1b. Is displayed.

FIG. 29 shows error support advice 83 when the error code is E21 or E22. In this case, the error support advice 83 includes, for example, "a failure of the refrigeration cycle is considered" as failure prediction information indicating a failure expected in the future from the phenomenon currently occurring in the refrigerator 7. There is. In addition, the error support advice 83 includes the content that the store where the refrigerator 7 was purchased should be contacted as advice to the user for dealing with a failure expected in the future from the phenomenon currently occurring in the refrigerator 7. Includes. The personal computer 1 displays the repair request key 74, the purchase support key 75, and the cancel key 76 on the same screen as the error support advice 83.

The server 5 may automatically display the error support advice 83 shown in FIG. 29 after a certain period of time, for example, one day has passed since the personal computer 1 displayed the intermediate advice 82 shown in FIG. 28. According to this, since the user can confirm the error support advice 83 without operating the support key 72, it is convenient because it is possible to prevent forgetting to confirm as much as possible.

As shown in FIG. 36, the server 5 may display the risk information 80 in the display area 24 as specific advice. The risk information 80 indicates what kind of risk will occur if the content of the failure displayed as the failure prediction information is continued to be used in the failed state. That is, the risk information 80 is information indicating the risk caused by continuing to use the home electric appliance in the state of failure. The server 5 notifies that, for example, when a failure of the refrigeration cycle is predicted and the cooling capacity is lowered, if the use is continued as it is, the failure of the refrigeration cycle becomes serious and cooling may not be possible at all. Further, when the server 5 detects, for example, damage to the power cord, the server 5 notifies that a person may get an electric shock if the power strip is used as it is. Further, the server 5 is equipped with a battery, for example, and if the battery is not charged even after a lapse of time, the battery may be deteriorated. Therefore, if the server 5 is used as it is, it may catch fire and cause a fire. Notify. According to this, it is easier for the user to understand how serious the failure has occurred, and it is easier for the user to assume the risk if the failure is left as it is, as compared with the case where only the rank of the failure is notified.

When the repair request key 74, the purchase support key 75, or the cancel key 76 is operated, the personal computer 1 transmits to the server 5 that the repair request key 74, the purchase support key 75, or the cancel key 76 is operated. .. The server 5 repeats steps S62 to S64 of FIG. 24 until the repair request key 74, the purchase support key 75, or the cancel key 76 is operated. If the server 5 detects the operation of the cancel key 76 without detecting the operation of the repair request key 74 and the purchase support key 75 (NO in step S62 and NO in step S63) (YES in step S64), FIG. 23. Step S53 (RET).

On the other hand, when the server 5 detects that the repair request key 74 has been operated (YES in step S62), the server 5 proceeds to step S65 and executes the repair request. When the server 5 executes the repair request, it instructs the communication control circuit 23 of the refrigerator 7 to collect and acquire detailed data regarding the failure that has occurred in the refrigerator 7. The detailed data regarding the failure includes, for example, as shown in FIG. 20, the error code, the classification, the degree of risk, and the content of the error. Then, when the communication control circuit 23 receives a command from the server 5, it acquires detailed data regarding the failure currently occurring in the refrigerator 7. In this case, the communication control circuit 23 corresponds to an acquisition unit that acquires data regarding a failure that has occurred in the refrigerator 7.

After that, the communication control circuit 23 functions as a transmission unit, and transmits data related to the failure, in this case, an error code to the repair reception unit 62. The communication control circuit 23 may transmit the model, serial number, user contact information, etc. of the refrigerator 7 to the repair reception unit 62 together with the data related to this failure. When the repair reception unit 62 receives a repair request from the communication control circuit 23, the repair reception unit 62 transmits repair reception information indicating that the repair has been accepted to the personal computer 1. When the personal computer 1 receives the repair reception information from the repair reception unit 62, as shown in FIG. 30, the personal computer 1 displays on the liquid crystal display 1b of the personal computer 1 that the repair of the refrigerator 7 has been accepted together with the OK key 77.

Further, in this case, as shown in FIG. 30, the personal computer 1 displays the time required for repairing the refrigerator 7 on the liquid crystal display 1b based on the repair reception information and the data related to the failure. For example, in the present embodiment, "the time required for this repair is about 3 hours" is displayed in the display area 24. According to this, the user can easily grasp the time required for the repair, which is convenient. Then, when the user operates the OK key 77, the personal computer 1 transmits to the server 5 that the OK key 77 has been operated. When the server 5 detects that the OK key 77 has been operated by the user, the server 5 proceeds to step S29 in FIG. 21 in order to determine whether or not there is another error.

On the other hand, when the server 5 detects that the purchase support key 75 has been operated in FIG. 24 (YES in step S63), the server 5 proceeds to step S66 and executes the purchase support advice display process. When the server 5 executes the purchase support advice display process, in step S71 of FIG. 25, the server 5 gives the personal computer 1 specific advice for purchase support (hereinafter referred to as purchase support advice) to the liquid crystal display 1b. Instruct to display. When the personal computer 1 receives a command from the server 5 to display the purchase support advice, the personal computer 1 displays the purchase support advice 84 in the display area 24 of the liquid crystal display 1b as shown in FIG. 31.

The purchase support advice 84 is information regarding the purchase of a home electric appliance, in this case, a refrigerator, and includes useful information for the user. The purchase support advice 84 includes, for example, a direct store site key 85, a mass retailer site key 86, a replacement information key 87, and a cancellation key 88. The direct sales store site key 85 is linked to the website of the home appliance store directly managed by the manufacturer of the refrigerator 7. The mass retailer site key 86 is linked to the website of a general consumer electronics mass retailer. The direct store site key 85 and the mass retailer site key 86 are store site keys for displaying the website of the home appliance store that sells the same type of home appliances, in this case, the refrigerator. In addition, the home appliance store directly managed by the manufacturer and the general home appliance mass retailer referred to here may be a store in which a store actually exists, or a store in which a store exists only on the Internet. .. The personal computer 1 repeats steps S72 to S75 of FIG. 25 until any one of the direct retailer site key 85, the mass retailer site key 86, the replacement information key 87, and the cancel key 88 is operated.

When any of the direct store site key 85, the mass retailer site key 86, the replacement information key 87, and the cancel key 88 is operated, the personal computer 1 transmits to the server 5 that the operation has been performed. When the server 5 detects that the direct sales store site key 85 has been operated (YES in step S72), the server 5 proceeds to step S76, and the display area 24 of the liquid crystal display 1b of the personal computer 1 is directly managed by the manufacturer of the refrigerator 7. Instruct the home appliance store's website to be displayed. Then, in response to the command, the personal computer 1 launches, for example, the web browser of the personal computer 1 and displays the website of the home appliance store directly managed by the manufacturer of the refrigerator 7 in the display area 24 of the liquid crystal display 1b. .. After that, the server 5 ends a series of processes (END in FIG. 21).

When the server 5 detects that the mass retailer site key 86 has been operated (YES in step S73), the server 5 proceeds to step S77 and displays the home appliance mass retailer's website on the liquid crystal display 1b of the personal computer 1. Command. Then, upon receiving the command, the personal computer 1 launches, for example, the web browser of the personal computer 1 and displays the website of the home appliance mass retailer in the display area 24 of the liquid crystal display 1b. After that, the server 5 ends a series of processes (END in FIG. 21). In the above configuration, if the website of a home appliance store directly managed by the manufacturer or the website of a general home appliance mass retailer does not exist, the server 5 may display contact information such as the telephone number of the store. ..

When the server 5 detects that the replacement information key 87 has been operated (YES in step S74), the server 5 proceeds to step S78 and instructs the liquid crystal display 1b of the personal computer 1 to display the replacement information 89. Then, in response to the command, the personal computer 1 displays the replacement purchase information 89 together with the OK key 79 in the display area 24 of the liquid crystal display 1b, as shown in FIG. 32, for example. The replacement information 89 is useful information for the user when replacing the refrigerator, and includes, for example, useful information on how to replace the refrigerator well. The replacement purchase information 89 includes, for example, information 891 indicating the nearest store, information 892 indicating the latest model of the refrigerator, information 893 indicating the best-selling model of the refrigerator, and the like. Then, after detecting that the OK key 77 has been operated, the server 5 ends a series of processes (END in FIG. 21).

On the other hand, when the server 5 detects that the cancel key 88 has been operated in step S64 of FIG. 24 (YES in step S64), the server 5 proceeds to step S29 of FIG. 21 in order to determine the presence or absence of another error. In step S29, the server 5 determines whether or not the risk is severe. When the server 5 determines that the risk is not severe (NO in step S29), the server 5 proceeds to step S32. On the other hand, when the server 5 determines that the risk is severe (YES in step S29), the server 5 proceeds to step S30 to set the error flag F to "3", and then proceeds to step S31 to display severe advice. Execute the process. When the server 5 executes the severe advice display process, in step S81 shown in FIG. 26, the server 5 instructs the personal computer 1 to display specific advice for severe (hereinafter, referred to as severe advice).

When the personal computer 1 receives a command from the server 5 to display the severe advice 91, for example, as shown in FIG. 33, the personal computer 1 has the severe advice 91 according to the error code in the display area 24 of the liquid crystal display 1b. Is displayed. FIG. 33 shows the severe advice 91 when the error code is E31. In this case, the severe advice 91 includes, for example, "a failure has occurred in the compressor" and an error code thereof as failure prediction information indicating a failure currently occurring in the refrigerator 7. In addition, the severe advice 91 includes the content that the retailer who purchased the refrigerator 7 should be contacted as advice to the user in order to deal with the failure currently occurring in the refrigerator 7. Further, the personal computer 1 displays the repair request key 74, the purchase support key 75, and the cancel key 76 on the same screen as the severe advice 91.

When the repair request key 74, the purchase support key 75, or the cancel key 92 is operated, the personal computer 1 transmits to the server 5 that the repair request key 74, the purchase support key 75, or the cancel key 92 is operated. .. The server 5 repeats steps S82 to S84 until any of the repair request key 74, the purchase support key 75, or the cancel key 92 is operated. On the other hand, when the server 5 detects that the repair request key 74 has been operated (YES in step S82), the server 5 proceeds to step S85 and makes a repair request to the repair reception unit 62 in the same manner as in step S63 of FIG. Do. When the server 5 detects that the purchase support key 75 has been operated (YES in step S83), the server 5 proceeds to step S86 and executes the purchase support process in the same manner as in step S65 of FIG.

When the server 5 detects that the cancel key 92 has been operated (YES in step S84), the server 5 proceeds to step S32 in FIG. Here, when the user himself / herself inquires about the status of the refrigerator 7 using the operation terminals 1 and 6, the refrigerator 7 may not have an error. Therefore, the server 5 determines in step S32 whether or not the error flag F is "0". When the error flag F = 0 (YES in step S32), since no error has occurred in the refrigerator 7, the server 5 determines that the operation of the refrigerator 7 is normal. Then, the server 5 instructs the personal computer 1 to display normal information in the display area 24 of the liquid crystal display 1b. Then, when the personal computer 1 receives a command from the server 5, as shown in FIG. 34, the personal computer 1 displays the normal information 93 in the display area 24 of the liquid crystal display 1b. The information 93 for normal use is, for example, information stating that "the operation of the refrigerator is normal and no abnormality is found". In this case, the personal computer 1 displays the OK key 94 on the same screen as the normal information 93. Then, when the server 5 detects that the OK key 94 has been operated, the server 5 ends a series of processes (END in FIG. 21).

In the fourth embodiment, the specific advice displayed on the liquid crystal display 1b of the personal computer 1, for example, the mild advice 81, the moderate advice 82, the error support advice 83, and the severe advice 91 are stored in the refrigerator 7. It contains failure prediction information that indicates the failure expected in the future from the phenomenon that is occurring now. Therefore, by confirming the failure prediction information, the user can detect a failure that may occur in the future before the failure of the refrigerator 7, and can prepare for the failure in advance. In addition, these specific advices 81, 82, 83, 91 include advice to the user in order to deal with a failure expected in the future from the phenomenon currently occurring in the refrigerator 7. Therefore, the user can easily determine what kind of action should be taken by checking the advice. As a result, the convenience of the user is improved.

The error risk is set to three levels of "mild", "moderate", and "severe", and the content of the failure prediction information differs depending on the risk. In this case, for example, if the degree of risk is mild, the content of the failure prediction information is set to, for example, "the door is open for a long time", and the user is alerted to a slight degree. If the risk is moderate, the content of the failure prediction information is, for example, "a failure in the refrigeration cycle is possible", and the user is alerted to the moderate level. Then, if the degree of danger is severe, the content of the failure prediction information is, for example, "a failure has occurred in the compressor", and the user is alerted to the seriousness.

According to this, the user can determine the degree of risk of failure based on the content of the failure prediction information, and can objectively recognize the seriousness of the failure. Therefore, the user can take more appropriate measures according to the degree of risk of the error occurring in the refrigerator 7. As a result, user convenience is improved. In addition, the user can easily determine whether the error that has occurred in the refrigerator 7 can be recovered by the user or a repair request should be made, depending on the degree of risk of the error. Therefore, unnecessary repair requests can be reduced.

When the risk of error is "moderate", the personal computer 1 sets the repair request key 74 for requesting repair to the same as the error support advice 83, which is specific advice, as shown in FIG. 29. Display on the screen. Further, when the risk of error is "severe", the personal computer 1 displays the repair request key 74 on the same screen as the severe advice 91, which is specific advice, as shown in FIG. 33. According to this, when it is determined that the repair request is necessary, the user can immediately request the repair reception unit 62 for repair simply by operating the repair request key 74. Therefore, the user can promptly deal with a failure that requires a repair request, and as a result, the convenience of the user is improved.

On the other hand, when the risk of error is "mild", the personal computer 1 does not display the repair request key 74 for requesting repair on the same screen as the mild advice 81, which is specific advice. According to this, when a minor error, that is, a minor error that does not require a repair request occurs in the refrigerator 7, it is possible to prevent the user from making an unnecessary repair request.

When the risk of error is "moderate", the personal computer 1 allows the user to operate the support key 72 shown in FIG. 28 to obtain the repair request key 74 with specific advice as shown in FIG. 29. Display on the same screen as a certain error support advice 83. That is, when the risk of error is "moderate", the personal computer 1 displays the repair request key 74 on the same screen as the error support advice 83 in response to the request from the user. According to this, when the user sees the intermediate advice 82 shown in FIG. 28, he / she can first take the recovery means by himself / herself. If the user does not recover even after taking recovery measures, the user operates the support key 72 to display the repair request key 74 on the liquid crystal display 1b, and operates the repair request key 74 to promptly request repair. can do. This improves user convenience.

In this case, when the communication control circuit 23 detects that the repair request key 74 has been operated by the user, the communication control circuit 23 acquires detailed data regarding the failure that has occurred in the refrigerator 7. Then, the communication control circuit 23 transmits detailed data regarding the failure to the repair reception unit 62 which is connected to the communication line and accepts the repair of the refrigerator 7. According to this, the repair reception unit 62 can accurately grasp the content of the failure that has occurred in the refrigerator 7 by referring to the data regarding the failure received from the refrigerator 7. As a result, the repair reception unit 62 can quickly and appropriately repair the refrigerator 7. Further, according to this, when making a repair request, the user does not need to explain the details of the failure of the refrigerator 7 to the operator of the repair reception unit 62, so that the user's trouble can be saved. As a result, user convenience is improved.

As shown in FIG. 29, the personal computer 1 displays the purchase support key 75 for displaying the information regarding the purchase of the refrigerator in this case of the home electric appliance on the same screen as the error support advice 83 which is the specific advice. .. Further, as shown in FIG. 33, the personal computer 1 displays the purchase support key 75 on the same screen as the severe advice 91, which is specific advice. According to this, the user can obtain advantageous information when purchasing the refrigerator. Therefore, the convenience of the user is improved.

In this case, the information regarding the purchase of the refrigerator includes a link to the website of the direct sales store of the manufacturer of the refrigerator 7 and a link to the website of a general home appliance mass retailer. According to this, the user can browse the website of the store of the home electric appliance without having to search on the web, which improves convenience. Further, when the website is the website of a direct sales store of the manufacturer of the refrigerator 7, the direct sales store is a manufacturer familiar to the user, so that the user is likely to be motivated to purchase.

Further, in this case, when the replacement information key 87 is operated, the personal computer 1 displays the replacement information 89 on the liquid crystal display 1b as useful information for the user when newly purchasing the refrigerator. As a result, the user can easily obtain useful information when purchasing a new refrigerator, and as a result, the convenience of the user is improved.

(Other embodiments)
In each of the above embodiments, the specific advice has been described mainly for those suitable for a refrigerator, but the specific advice can be appropriately changed to one suitable for the target home electric appliance. Further, in each of the above embodiments, the specific advice is configured to be displayed on the liquid crystal display 1b of the personal computer 1 or the liquid crystal display 6a of the high-performance mobile phone 6, but is not limited to this. For example, the server 5 may be configured to notify specific advice by sending an e-mail to the personal computer 1 or the high-performance mobile phone 6.

In this case, the server 5 selects whether to notify the specific advice by e-mail to a predetermined e-mail address or to display the specific advice on the liquid crystal displays 1b and 6a according to the degree of danger and importance of the specific advice. Or may be used in combination. For example, if the risk or importance of the specific advice is low, the server 5 stops the specific advice to be displayed on the liquid crystal displays 1b and 6a. On the other hand, if the risk or importance of the specific advice is high, the server 5 displays the specific advice on the liquid crystal displays 1b and 6a and also transmits the specific advice by e-mail.

According to this, for example, when the personal computer 1 or the high-performance mobile phone 6 is not turned on and a serious failure occurs in a home electric appliance, the user confirms the e-mail and causes the failure. Can be confirmed quickly. Also, if it is not a serious failure, the email will not be sent, so you can save the trouble of checking each email due to a minor error. Further, in this case, whether or not the personal computer 1 or the high-performance mobile phone 6 displays the specific advice on the liquid crystal displays 1b and 6a according to the degree of danger or importance of the specific advice received from the server 5. You may choose.

In addition, specific advice may be displayed on a display device provided in the home electric appliance. Further, in this case, the display of specific advice or the transmission by e-mail may be performed in conjunction with the display device provided in the home electric appliance. For example, when displaying a specific advice, the server 5 instructs the refrigerator 7 to display the operation panel 9 in a mode different from the usual one, for example, blinking the operation panel 9. As a result, the user can know that the specific advice is displayed on the communication terminals 1 and 6 by looking at the operation panel 9 of the refrigerator 7. That is, the server 5 notifies the user that the specific advice has been displayed on the communication terminals 1 and 6 via the operation panel 9. According to this, it is possible to prevent forgetting to confirm specific advice as much as possible.

As shown in FIG. 35, the personal computer 1 sets the store site key for displaying the website of the home appliance store that sells the refrigerator on the same screen as the error support advice 83, which is specific advice. It may be displayed. In this case, the store site key can be, for example, the direct store site key 85. This is also convenient because the user does not have to bother to search the website of the home appliance store in the event of a moderate error, for example.

While the server 5 is displaying specific advice based on the error of the refrigerator 7 detected earlier (hereinafter, referred to as the earlier error) on the liquid crystal display 1b of the personal computer 1, another error (hereinafter, later). When a new error is detected, specific advice based on the newly detected error may be displayed on the liquid crystal display 1b. In this case, if the risk of the later error is higher than the risk of the earlier error, the personal computer 1 replaces the specific advice based on the earlier error with the specific advice based on the later error on the liquid crystal display. Display on 1b. On the other hand, if the risk of the later error is lower than the risk of the earlier error, the personal computer 1 continues to display the specific advice based on the earlier error and displays the specific advice based on the later error. Not performed.

If the server 5 detects a later error while displaying the specific advice based on the earlier error on the liquid crystal display 1b of the personal computer 1, the server 5 is based on the specific advice based on the earlier error and the later error. Specific advice may be displayed on the same screen. According to this, the user can confirm all the errors currently occurring in the refrigerator 7.

When the server 5 detects both the error related to the refrigerating room and the error related to the refrigerating room, the server 5 may preferentially display the specific advice based on the error related to the freezing room on the liquid crystal display 1b of the personal computer 1. According to this, the user can quickly deal with the error of the freezing room which has a low temperature range and is more susceptible to the failure.

The replacement purchase information 89 shown in FIG. 32 may include information regarding the installation space of the refrigerator 7 to be introduced. In this case, the installation space means the installation area and the installation height. Then, the server 5 preferentially displays the refrigerator that can be installed in the installation space equal to or smaller than the refrigerator 7 currently in use in the display area 24. According to this, the user can replace the refrigerator without having to remeasure the installation area and height of the refrigerator, which improves convenience.

In this case, the refrigerator 7 may be equipped with a measuring device such as an infrared sensor capable of measuring the distance, and may have the following configuration. That is, the measuring device of the refrigerator 7 measures the installation area and the installation height based on the surrounding environment in which the refrigerator 7 is installed, such as walls, ceilings, and furniture around the refrigerator 7, and the measurement result is used as a server. Send to 5. Then, the server 5 may select and introduce a new refrigerator that can be installed in the place where the refrigerator 7 is currently installed based on the measurement result.

Further, the refrigerator 7 stores information such as its own serial number and model number, and may have the following configuration. That is, the server 5 has a database of information on the installation space for each serial number and model. Then, the server 5 acquires the serial number and model number of the refrigerator 7 from the refrigerator 7. Then, the server 5 acquires information on the installation space of the refrigerator 7 from the database based on the serial number or model number acquired from the refrigerator 7, and selects and introduces an installable refrigerator based on the information. Further, in this case, the refrigerator 7 may store information indicating its own installation space in place of the serial number or model number. In this case, the server 5 does not need to have a database of information about the installation space.

Further, the replacement information 89 may include information introducing the same opening method as the refrigerator 7 currently in use, for example, a type such as a double door type or a right opening type. According to this, the user can use the replaced refrigerator with the same feeling as the refrigerator 7 before the replacement, which is highly convenient.

Further, the replacement purchase information 89 may include price information 894, inventory information 895, and arrival schedule information 896, as shown in FIG. 37, for example. The price information 894 indicates the selling price of the product to be introduced at each store. By displaying the price information 894, the user can easily confirm the price of the product, which is highly convenient. Inventory information 895 indicates whether or not the product to be introduced is in stock at a nearby store. By displaying the inventory information 895, the user can easily check the inventory status at a nearby store. For this reason, it is not necessary for the user to go to a store that is out of stock to buy the product, which is highly convenient. The arrival schedule information 896 is a guideline number of days required for replacement by purchase according to the inventory information. That is, the arrival schedule information 896 indicates the number of days or the date until the next product arrives when the store is out of stock. According to this, the user can easily estimate the number of days required for replacement at a nearby store from the arrival schedule information 896, which is highly convenient.

In this case, the server 5 may display the price information 894, the inventory information 895, and the arrival schedule information 896 for the plurality of stores and the plurality of models side by side on the same screen. According to this, the user can compare the price information 894, the inventory information 895, and the arrival schedule information 896 for the plurality of dealers and the plurality of models at one time, which is convenient. In this case, the price information 894, the inventory information 895, or the arrival schedule information 896 at each store may be displayed side by side in ascending or descending order. According to this, for example, when the price information 894 at each store is arranged in ascending order, that is, in order from the one with the lowest price, the user can easily grasp the store with the lowest price, which is highly convenient.

Further, as shown in FIG. 38, the server 5 may display the replacement information 89, for example, inventory information side by side on the same screen for each of a plurality of dealers and models. That is, the server 5 may display the inventory information 895 for the latest model and the inventory information 895 for the best-selling model side by side for each store. According to this, the user can easily compare the dealer and the model, which is highly convenient.

Further, the replacement information 89 may include information on the sales of the home electric appliance to be introduced, for example, sales information 897 indicating how much the product to be introduced is sold, as shown in FIG. 39, for example. The sales information 898 includes, for example, the number of sales of the product to be introduced, the ranking of sales calculated from the number of sales, the impressions and reviews of the purchaser, and the like. This allows the user to understand how popular the introduced product is and consider purchasing it. Here, by knowing information such as impressions and reviews posted by other users who actually purchase and use the product to be introduced, the user sells well as the number of posts increases as well as the content. It can be inferred that it will be. Therefore, the content of these reviews and the number of posts are important factors when considering purchasing.

Further, as shown in FIG. 40, the replacement information 89 may include information 898 that is useful to the user when comparing and examining the case where the conventional model before replacement and the latest model are replaced. In this case, the information 898 is information that prompts the replacement of the home electric appliance and indicates the merit of the replacement of the home electric appliance. Information 898 is information indicating, for example, the difference in power consumption between the refrigerator 7 currently in use and the latest model refrigerator in terms of electric energy and amount of money. According to this, the user can realize the energy saving effect by replacing with the latest model and the saving by the energy saving, and the user's purchasing motivation increases. Further, the information 898 may include information such as a difference in storage capacity and a difference in quiet performance between the refrigerator 7 currently in use and the introduced product. Alternatively, the information 898 may not be information as a result of comparison with the latest model refrigerator, but may be information such as power consumption and years of use of the refrigerator 7 currently in use.

Further, the replacement information 89 may include information introducing new functions that are not installed in the refrigerator 7 currently in use. According to this, the user can easily grasp the latest functions installed in the latest model, which enhances convenience and purchase motivation of the user.

Further, the replacement information 89 includes not only information on replacement of the refrigerator body, that is, the home appliance body, but also information on consumables attached to the home appliance, that is, replacement of consumables included in the home appliance, as shown in FIG. Information 899 may be included. This information 899 is information for prompting replacement of consumables of the home electric appliance. According to this, the user can replace the consumables before the performance of the home electric appliance is significantly deteriorated due to the deterioration of the consumables. As a result, the user can avoid using the home electric appliance in a state where the performance is significantly deteriorated due to the deterioration of the consumables. In addition, according to this, when the performance of the home appliance is deteriorated due to deterioration of the consumable attached to the home appliance, the user repairs or replaces the consumable without having to bother to repair or replace the home appliance itself. By doing so, the performance of home appliances can be restored. As a result, the original performance of home appliances can be restored at low cost and in a short period of time.

If the risk of error is "severe", the server 5 recommends replacement by purchase instead of displaying the repair request key 74 on the same screen as the severe advice 91 as shown in FIG. 33. You may want to display information that prompts the user to replace the home appliances, such as "It is recommended to replace the refrigerator". In the case of a severe failure, it often takes time and money to repair it. Therefore, in the case of a serious failure, by displaying the content recommending replacement and encouraging the user to replace it, the user can replace it without requesting repair, and as a result, wasted time and cost required for repair. Can be saved.

In this case, the server 5 may notify whether or not it is necessary to replace the consumables used in the home electric appliance. That is, as shown in FIG. 42, the server 5 may display the consumables exchange information 90 regarding the exchange of consumables of the home electric appliance in the display area 24 as specific advice. In this case, the OK key 79 is also displayed on the same screen as the consumables replacement information 90. The consumables exchange information 90 includes information 901 that prompts the exchange of consumables and information 902 that indicates the merits caused by exchanging the consumables for the target home electric appliance.

For example, if the target home appliance is a vacuum cleaner and the filter attached to the vacuum cleaner is clogged, the information 901 is information that the filter, which is a consumable item, needs to be replaced. Information 902 is information that the amount of dust left behind is reduced when the filter is replaced. Further, for example, when the target home electric appliance is a refrigerator and the packing that closes the inside of the refrigerator is worn out, the information 901 is information that the packing that is a consumable item needs to be replaced, and the information 902. Is information that replacing the packing reduces cold air leakage and saves energy. Further, for example, when the target home electric appliance is equipped with a battery and the remaining amount of the battery is low, the information 901 is information that the consumable battery needs to be replaced. , Information 902 is information that the operation time becomes longer when the battery is replaced.

According to this, the user can easily grasp the consumables that have come to be replaced, which is convenient. Further, according to this, the user can easily recognize the merits of replacing the consumables, and the replacement of the consumables before the failure is promoted. The degree of consumption of these consumables can be determined by estimating the number of years since the purchase of the home electric appliance and the usage time. Further, the home electric appliance may be equipped with a sensor for detecting the degree of consumption of consumables, and the server 5 may determine the degree of consumption based on the detection result of the sensor. In this case, the degree of wear may be determined by the home appliance itself.

So-called seasonal products such as air conditioners and electric fans mainly used in the summer or heating appliances mainly used in the winter, and home appliances such as air purifiers frequently used in the pollen season are constantly used throughout the year. It is expected that it will not be used for a long period of time at a specific time. In this case, the server 5 detects whether or not the home electric appliance has a failure before the operation of the home electric appliance is started, for example, when the target home electric appliance is turned on and can communicate with the server 5. Then, the result may be notified. In this case, the home appliance itself may detect the presence or absence of a failure. Further, in this case, when the server 5 determines whether or not there is a failure before the start of operation, it is serious if the home electric appliance has a serious failure, or if the server 5 is not a serious failure but continues to be used without repair. If there is a high possibility that it will lead to a failure, a display prompting repair or a display prompting replacement by purchase will be displayed.

Further, even if a household appliance such as a washing machine is expected to be used constantly throughout the year, if it has not been operated for a long period of time, for example, one month since the previous operation, the server 5 operates the washing machine. Failure may be detected before the start and the result may be notified. In this case as well, the presence or absence of failure may be detected by the home appliance itself.

Here, if there is a period during which the home appliance is not used for a long period of time from the previous use to the current use, a failure occurs in the home appliance within that period, or a minor failure occurs in the home appliance by the end of the previous use. May be getting worse. In such a case, there is a circumstance that home appliances are liable to malfunction when resuming use. When such a malfunction occurs, it is difficult for the user to determine whether the malfunction is due to an error in the user's own usage method or a failure. Therefore, in such a case, it is difficult for the user to decide whether to repair or replace the malfunctioning home electric appliance.

However, the server 5 detects the failure before the start of operation of the home electric appliance and notifies the user of the result, so that the user is in a usable state whether or not the home electric appliance has a failure. Whether or not it can be easily determined. As a result, even if a malfunction occurs in the home electric appliance, the user can easily determine whether to repair or replace the home electric appliance. In addition, when a failure occurs in a home electric appliance, the user can promptly know the failure, so that a repair request or replacement can be made promptly.

The server 5 may display advice on a plurality of home appliances, such as a refrigerator, a washing machine, and an air conditioner, in the same display area 24. Here, even for home appliances that are used throughout the year, for example, the frequency of use of refrigerators and air conditioners is higher in the summer when the temperature is high than in the winter when the temperature is low. Therefore, refrigerators and air conditioners tend to have a high load in the summer, and therefore tend to have a high risk of failure in the summer. Further, for example, when the refrigerator breaks down in the summer, the temperature inside the refrigerator rises, and the stored items in the refrigerator deteriorate in a short period of time. Similarly, if the air conditioner breaks down in the summer, users will have to spend time in a hot room, which is inconvenient. Therefore, in home appliances such as refrigerators and air conditioners, the failure has a greater effect on users in the summer than in the winter.

Therefore, the server 5 may be provided with a calendar function for acquiring seasonal information based on the date and the like, that is, a time information acquisition means for acquiring the current time information based on the date. Then, the server 5 may change the current time information acquired by the time information acquisition means, that is, the content of the advice to be displayed according to the current season. Further, the server 5 may prioritize the failure of the home electric appliance having a large influence on the user in the current season, and display the advice about the failure in the display area 24. That is, the server 5 changes the importance of the advice according to the current season. That is, even when the server 5 displays the same content of failure prediction information, the importance of the refrigerator failure prediction information is set higher in the summer and the season before summer than in winter. As a result, the user can recognize information about home appliances that are prone to failure in the current season and have a high risk of failure as highly important information.

The home electric appliance may be provided with a position information acquisition means for acquiring the position information such as GPS (Global Positioning System), and may display advice corresponding to the area where the home electric appliance is used from the acquired position information. For example, when an air conditioner is used in an area near the sea, the outdoor unit of the air conditioner is more likely to break down due to salt damage. In this case, the server 5 causes the display area 24 to indicate that the outdoor unit of the air conditioner may have failed due to salt damage. In addition, when home appliances are installed in areas where failures are likely to occur, such as areas near the coast as described above, the performance of the home appliances tends to deteriorate. In this case, the server 5 may notify the failure prediction information at an earlier timing than usual by setting a low threshold value for determining the timing for notifying the failure prediction information for predicting the failure of the home electric appliance. .. In this case, it suffices for the home electric appliance to be able to acquire rough position information. Therefore, the location information acquisition means is not limited to GPS. For example, the communication control circuit 23 can be used as a position information acquisition means. In this case, the communication control circuit 23 simply acquires the position information of the home electric appliance by acquiring the position information of the access point 2 of the wireless LAN. Further, the location information acquisition means may be one in which the user himself / herself inputs the location information.

As shown in FIGS. 43 and 44, the server 5 may change the content of the advice to be displayed in the display area 24, that is, the content to be announced to the user, according to the usage period of the home electric appliance.
In this case, the advice to be changed according to the years of use may be displayed on the same screen as, for example, the severe advice 91. For example, if the number of years of use of the target home appliance does not exceed the useful life preset for the home appliance, and the home appliance fails, the server 5 is used for severe purposes. Along with the advice 91, information 911 prompting repair is displayed in the display area 24. On the other hand, if the number of years of use of the target home electric appliance to date exceeds the useful life set in advance for the home electric appliance and the home electric appliance fails, the server 5 replaces the product with a new one. The prompting information 912 is displayed in the display area 24.

Specifically, the refrigerator 7 has the following configuration. That is, the useful life of the refrigerator 7 is set to, for example, 8 years. The period of use of the refrigerator 7 up to the present is, for example, 3 years and 5 months with a useful life of 8 years or less. In this case, when the refrigerator 7 fails, the server 5 displays the information 911 prompting repair in the display area 24 together with the severe advice 91 as shown in FIG. 43. As a result, the server 5 can make an announcement from the user's point of view, and the user can acquire more useful information. Further, in this case, the server 5 displays the service life information 913 and the usage period information 914 on the same screen as the repair prompting information 911. According to this, the user can understand the grounds for urging the repair and can request the repair with confidence. Further, in this case, the server 5 displays the repair request key 74 on the same screen as the information 911 prompting the repair. This is convenient because the user can quickly request repair when he / she determines that repair is necessary.

On the other hand, if the period of use of the refrigerator 7 up to the present is 12 years, which exceeds the useful life of 8 years, for example, when the refrigerator 7 fails, the server 5 displays the information 912 for prompting replacement as shown in FIG. Is displayed in the display area 24. This also enables the server 5 to make an announcement from the user's point of view, and the user can acquire more useful information. Further, in this case as well, the server 5 displays the useful life information 913 and the usage period information 914 on the same screen as the information 912 prompting replacement. According to this, the user can understand the grounds for urging the replacement and can purchase the replacement with confidence. Further, in this case, the server 5 displays the purchase support key 75 on the same screen as the information 912 prompting replacement. As a result, the user can quickly obtain the purchase support advice 84 when it is determined that replacement by purchase is necessary, which is convenient.

Further, the server 5 notifies whether the current symptom is due to a failure or, as shown in FIG. 45, due to poor usage by the user. That is, the moderate advice 82 shown in FIG. 45 includes information indicating whether or not the symptomatology of the current home electric appliance is improved by the user improving the usage method. Specifically, as shown in FIG. 45, the server 5 displays, for example, the content of confirming the content of the advice in FIG. 28 and then continuing the operation for one day to see the situation, etc., together with the intermediate advice 82. It is displayed in the area 24. As a result, the presence or absence of a failure becomes clear, and the user can safely determine whether or not to continue using the home electric appliance.

Further, as shown in FIG. 46, the server 5 may display information 95 regarding repair and replacement of consumables in the display area 24 as specific advice. In this case, the information 95 includes information 951 indicating the replacement time of the target consumable, and graphic 952 indicating the position of the consumable in the home electric appliance. Figure 952 is a picture that imitates the target home electric appliance. For example, FIG. 46 shows a self-propelled vacuum cleaner, a so-called robot vacuum cleaner. In this case, as specific advice, the server 5 provides information 951 indicating the name and replacement time of each consumable item on the same screen as the figure 952 indicating the position of each consumable item on the robot vacuum cleaner. Display on top. According to this, the user can grasp at a glance when to replace the consumables. In addition, the user can easily grasp in which part of the home electric appliance the consumables that need to be replaced are provided. Therefore, it is convenient for the user to replace the consumables by himself / herself. In this case, the OK key 79 is also displayed in the display area 24.

Further, as specific advice, the server 5 may display information 96 regarding consumables attached to the home electric appliance as shown in FIG. 47 in the display area 24. This information 96 can be said to be information on the degree of consumption of consumables. In this case, the information 96 is a graph in which the horizontal axis is the usage period and the vertical axis is the degree of consumption of consumables, and the degree of consumption is shown in a plurality of stages such as 25%, 50%, and 90%. Information 96 includes a graph 961 showing a stepwise estimate of the degree of consumption of consumables at a given time. In other words, the information 96 is information indicating when the appropriate time for repairing the home electric appliance is. In addition, the information 96 includes information 962 about whether or not the consumable should be replaced at a certain time, that is, at a certain degree of wear, and 963 costs required for replacing or repairing the consumable, without replacing the consumable. Includes energy-saving performance of 964 when used. That is, the cost 963 required for replacement or repair of consumables indicates the degree of consumption of consumables in terms of monetary amount.

According to this, the user can obtain a clear guideline for repairing or replacing consumables, so that it is easy to determine when to repair or replace consumables. The cost 963 is not limited to the cost of consumables, but may be the cost of repairing the main body of the home electric appliance. Further, the information 96 may indicate the degree of consumption of consumables by converting it into the current energy saving evaluation, that is, the amount of power consumption.

Further, in this case, the user can set a threshold value in advance for the cost required for repairing or replacing the consumable item. Then, the server 5 may be configured to store a threshold value set by the user and notify that the repair price has exceeded the threshold value when the threshold value is exceeded. According to this, it is possible to prevent the cost required for repairing or replacing consumables from exceeding a preset threshold value. Therefore, the user can keep the cost required for repairing and replacing consumables within the expected range, which is convenient.

Further, as specific advice, the server 5 may display the information 97 regarding the importance of replacement as shown in FIG. 48 in the display area 24. Information 97 is information on the purchase of home electric appliances, and informs the user of the timing of replacement of the target home electric appliances in stages. Information 97 includes graphs 971 and 972. Graph 971 is a graph showing the importance of the current replacement of the target home electric appliance in stages. Graph 972 is related to the power consumption of the home electric appliance at each stage of importance of graph 971, and is a graph showing, for example, an energy saving evaluation. Graph 971 is set so that the more the target home electric appliance is in a state where it is likely to cause a serious failure, the higher the importance of replacement by purchase. In general, the lower the importance of replacement, the higher the energy saving evaluation, and the higher the importance of replacement, the lower the energy saving evaluation. In this case, the importance of replacement by purchase can be determined based on the period of use of the target home electric appliance and the like. In other words, in the case of home appliances that have been used for a short period of time, the importance of replacement by purchase is low. In this case, the home appliances having a short usage period are displayed with a higher energy saving evaluation than the home appliances having a long usage period and being deteriorated or the old-fashioned home appliances. When a serious failure occurs, the importance of replacement of the home electric appliance becomes high even if the usage period is short.

According to this, it becomes easy to determine when to replace the home electric appliance, which is convenient. In addition, the user can consider the replacement of home appliances currently in use while comparing the importance of the current replacement with the energy saving evaluation. That is, it is convenient because the user can easily obtain an objective judgment material on the replacement, such as the importance of the replacement and the energy saving evaluation, when considering the replacement.

Further, the server 5 may display the information 98 regarding the importance of replacement shown in FIG. 49 in the display area 24 instead of the information 97. Information 98 includes a graph 981 showing the phase between the elapsed period from the present and the energy saving evaluation estimated in the elapsed period for the target home electric appliance. This information 98 indicates that if the target home electric appliance is used as it is, the energy-saving performance of the home electric appliance will be reduced to this extent after many months. According to this, the user can easily check how long the home electric appliance currently in use can be used and when it is necessary to replace it, which is convenient.

Further, when there are a plurality of target home appliances, the server 5 displays information 99 regarding the importance of replacement of the plurality of types of home appliances on the same screen as specific advice, as shown in FIG. Is also good. Information 99 is a graph showing the importance of the current replacement of home appliances in stages. For example, the information 99 includes, for example, a graph 991 showing the importance of replacing the washing machine, a graph 992 showing the importance of replacing the air conditioner, and a graph 993 showing the importance of replacing the refrigerator. In this case, the graphs 991, 992, and 993 are displayed in descending order of importance. That is, in the display area 24, the importance of replacement of each home electric appliance is displayed in a ranking format. According to this, the user can easily grasp the home electric appliance having a high importance of replacement from among a plurality of home electric appliances, which is convenient. It should be noted that these information 97, 98, 99 are displayed at a time when the bonus is generally paid, for example, June, July or November, December, when it is easy for the user to consider purchasing a new home electric appliance. Is preferable.

Further, as specific advice, the server 5 may display information 100 regarding sales and replacement by purchase as shown in FIG. 51 in the display area 24. Information 100 is displayed for products generally called seasonal products such as air conditioners, and is referred to as an "air conditioner replacement front" such as a so-called cherry blossom front or a rainy season front. This "air conditioner replacement front" is an isochronous chart of the number of air conditioners sold, and shows the peak of air conditioner sales. That is, the information 100 indicates the trend of the number of air conditioners sold in each region. This "air conditioner replacement front" diagram is created, for example, as follows. That is, first, the server 5 aggregates and stores the data of the annual sales volume of the air conditioner at each store nationwide. Then, based on the data, the server 5 predicts the time when the number of air conditioners sold this year will reach its peak for each store. Then, the server 5 creates a diagram connecting points indicating the stores whose peak times are the same. According to this, the user can consider purchasing the air conditioner while observing the sales forecast status of the air conditioner in the area where he / she lives, which is convenient.

Further, the "air conditioner replacement front" may be the information 101 shown in FIG. 52 instead of the information 99 shown in FIG. 51. The information 101 shown in FIG. 52 is information on sales and replacement by purchase, and is created as follows, for example. First, the server 5 aggregates and stores data on the number of air conditioners sold at each store nationwide every year. Then, the server 5 predicts the number of units sold at the peak of the sales of the air conditioner this year based on the data, and sets the predicted number of units sold as a threshold value. The server 5 aggregates the current sales volume of the air conditioner at each store, and creates a diagram connecting the points indicating the stores where the current sales volume has reached the threshold value. According to this, the user can consider purchasing the air conditioner while observing the sales situation in the area where he / she lives, which is convenient.

Although some embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other embodiments, and various omissions, replacements, and changes can be made without departing from the gist of the invention. These embodiments and modifications thereof are included in the scope and gist of the invention, and are also included in the scope of the invention described in the claims and the equivalent scope thereof.

1 is a personal computer (communication terminal), 1b is a liquid crystal display (display unit), 4 is a communication line, 5 is a server (storage means), 6 is a high-performance mobile phone (communication terminal), and 6a is a liquid crystal display (display). Unit), 7 is a refrigerator (household equipment), 22 is an operation control circuit (control unit), 23 is a communication control circuit (information setting unit, transmission unit), 31 is an original advice area (display area, window), 32 is general. Advice area (display area), 33 to 36 is temperature change key (setting key), 37 to 40 is power saving release key (setting key), 51 is transition key, 62 is repair reception part, 74 is repair request key, 75 is Purchase support key, 80 for risk information (specific advice), 81 for mild advice (fault prediction information, specific advice), 82 for moderate advice (fault prediction information, specific advice), 83 for error support Advice (fault prediction information, specific advice), 85 is direct store site key (dealer site key), 86 is mass retailer site key (dealer site key), 89 is replacement information (specific advice), 91 is severe Advice (fault prediction information, specific advice), 90 is information on replacement of consumables (specific advice), 95 is information on repair and replacement of consumables (specific advice), 96 is the degree of consumption of consumables. Information 96 (specific advice), 97, 98, 99 indicates information on the importance of replacement (specific advice), 100, 101 indicates information on sales and replacement (specific advice).

Claims (12)

Home appliances connected to the communication line and
A storage means connected to the home electric appliance via the communication line and recorded with a plurality of data for displaying advice on the home electric appliance.
The storage means is connected to the storage means via the communication line, and includes a communication terminal having a display unit.
The home electric appliance transmits a control unit that controls an operating state, an information setting unit that sets information according to the current state of the control unit, and a setting result of the information setting unit to the outside via the communication line. Has a transmitter and
The communication terminal displays a select screen having a plurality of keys, and when the key is operated by a user, the storage means stores the operation as an original advice for improving the contents of the operated key. Specific advice according to the result of transmission of information from the home electric appliance among a plurality of data to be performed, and general advice common to each of the keys for improving the contents of the keys. General advice that does not respond to the transmission result of information from home appliances is displayed on the same screen in the display unit.
Network system. Home appliances connected to the communication line and
A storage means connected to the home electric appliance via the communication line and recorded with a plurality of data for displaying advice on the home electric appliance.
The storage means is connected to the storage means via the communication line, and includes a communication terminal having a display unit.
The home electric appliance transmits a control unit that controls an operating state, an information setting unit that sets information according to the current state of the control unit, and a setting result of the information setting unit to the outside via the communication line. Has a transmitter and
The communication terminal displays a select screen having a plurality of keys, and when the key is operated by a user, the storage means stores the operation as an original advice for improving the contents of the operated key. Specific advice according to the result of transmission of information from the home electric appliance among a plurality of data to be performed, and general advice common to each of the keys for improving the contents of the keys. General advice that does not correspond to the transmission result of information from the home electric appliance can be displayed on the display unit, and the general advice is displayed smaller than the specific advice.
Network system. Home appliances connected to the communication line and
A storage means connected to the home electric appliance via the communication line and recorded with a plurality of data for displaying advice on the home electric appliance.
The storage means is connected to the storage means via the communication line, and includes a communication terminal having a display unit.
The home electric appliance transmits a control unit that controls an operating state, an information setting unit that sets information according to the current state of the control unit, and a setting result of the information setting unit to the outside via the communication line. Has a transmitter and
The communication terminal displays a select screen having a plurality of keys, and when the key is operated by a user, the storage means stores the operation as an original advice for improving the contents of the operated key. Specific advice according to the result of transmission of information from the home electric appliance among a plurality of data to be performed, and general advice common to each of the keys for improving the contents of the keys. General advice that does not correspond to the transmission result of information from the home electric appliance can be displayed on the display unit, and the specific advice is displayed with more emphasis than the general advice.
Network system. Through a communication line, it is connected to a communication terminal and a server on which multiple data for displaying advice on home appliances are recorded.
A control unit that controls the operating state and
A transmitter that transmits information via the communication line,
When a select screen having a plurality of keys is displayed on the display unit of the communication terminal and the key is operated by the user, the general common to each of the keys for improving the contents of the operated key. This advice is displayed on the same screen as general advice that does not respond to the transmission result of information from the transmitter, and is an original advice for improving the contents of the operated key. Information for setting the type of specific advice and the presence / absence of display according to the transmission result of the information from the transmission unit among the plurality of data stored in the server, and is the current information of the home electric appliance. e Bei and information setting unit for setting information corresponding to the state, and
The transmitting unit transmits the setting result of the information setting unit to the outside via the communication line.
Home appliances. Through a communication line, it is connected to a communication terminal and a server on which multiple data for displaying advice on home appliances are recorded.
A control unit that controls the operating state and
A transmitter that transmits information via the communication line,
When a select screen having a plurality of keys is displayed on the display unit of the communication terminal and the key is operated by the user, the general common to each of the keys for improving the contents of the operated key. This advice is displayed larger than general advice that does not respond to the transmission result of information from the transmitter, and is an original advice for improving the contents of the operated key, and the server Information for setting the type of specific advice and the presence / absence of display according to the transmission result of the information from the transmission unit among the plurality of data to be stored, depending on the current state of the home electric appliance. and the information setting unit for setting the information, Bei to give a,
The transmitting unit transmits the setting result of the information setting unit to the outside via the communication line.
Home appliances. Through a communication line, it is connected to a communication terminal and a server on which multiple data for displaying advice on home appliances are recorded.
A control unit that controls the operating state and
A transmitter that transmits information via the communication line,
When a select screen having a plurality of keys is displayed on the display unit of the communication terminal and the key is operated by the user, the general common to each of the keys for improving the contents of the operated key. This is a unique advice for improving the contents of the operated key, which is emphasized and displayed more than the general advice that does not respond to the transmission result of the information from the transmission unit. Information for setting the type of specific advice and the presence / absence of display according to the transmission result of the information from the transmission unit among the plurality of data stored in the server, and is the current state of the home electric appliance. Bei example and the information setting unit for setting the information in accordance with, the,
The transmitting unit transmits the setting result of the information setting unit to the outside via the communication line.
Home appliances. Connected to home appliances and communication terminals via a communication line,
A plurality of data for displaying advice on the home electric appliance on the display unit of the communication terminal are recorded, and a plurality of data are recorded.
The plurality of unique advices for displaying a select screen having a plurality of keys on the display unit of the communication terminal and improving the contents of the operated keys when the keys are operated by the user. Specific advice according to the data corresponding to the transmission result of the information from the home electric appliance, and general advice common to each of the keys for improving the contents of the key, and the home electric appliance. General advice that does not correspond to the transmission result of information from is executed on the same screen in the display unit.
server. Connected to home appliances and communication terminals via a communication line,
A plurality of data for displaying advice on the home electric appliance on the display unit of the communication terminal are recorded, and a plurality of data are recorded.
The plurality of unique advices for displaying a select screen having a plurality of keys on the display unit of the communication terminal and improving the contents of the operated keys when the keys are operated by the user. Specific advice according to the data corresponding to the transmission result of the information from the home electric appliance, and general advice common to each of the keys for improving the contents of the key, and the home electric appliance. General advice that does not correspond to the transmission result of information from the above can be displayed on the display unit, and a process of displaying the general advice smaller than the specific advice is executed.
server. Connected to home appliances and communication terminals via a communication line,
A plurality of data for displaying advice on the home electric appliance on the display unit of the communication terminal are recorded, and a plurality of data are recorded.
The plurality of unique advices for displaying a select screen having a plurality of keys on the display unit of the communication terminal and improving the contents of the operated keys when the keys are operated by the user. Specific advice according to the data corresponding to the transmission result of the information from the home electric appliance, and general advice common to each of the keys for improving the contents of the key, and the home electric appliance. It is possible to display general advice that does not correspond to the transmission result of information from the above on the display unit, and execute a process of displaying the specific advice more emphasized than the general advice.
server. It is connected to the home appliance and a server on which a plurality of data for displaying advice regarding the home appliance are recorded via a communication line.
It has a display unit, and in response to an instruction from the server, a select screen having a plurality of keys is displayed on the display unit, and when the key is operated by a user, the content of the operated key is improved. Specific advice according to the plurality of data stored in the server corresponding to the transmission result of the information from the home electric appliance, and each of the specific advices for improving the contents of the key. General advice common to the keys and not corresponding to the transmission result of information from the home electric appliance is displayed on the same screen in the display unit.
Communication terminal. It is connected to the home appliance and a server on which a plurality of data for displaying advice regarding the home appliance are recorded via a communication line.
It has a display unit, and in response to an instruction from the server, a select screen having a plurality of keys is displayed on the display unit, and when the key is operated by a user, the content of the operated key is improved. Specific advice according to the plurality of data stored in the server corresponding to the transmission result of the information from the home electric appliance, and each of the specific advices for improving the contents of the key. It is possible to display general advice common to the keys and general advice that does not correspond to the transmission result of information from the home electric appliance on the display unit, and the general advice is more than the specific advice. Display small,
Communication terminal. It is connected to the home appliance and a server on which a plurality of data for displaying advice regarding the home appliance are recorded via a communication line.
It has a display unit, and in response to an instruction from the server, a select screen having a plurality of keys is displayed on the display unit, and when the key is operated by a user, the content of the operated key is improved. Specific advice according to the plurality of data stored in the server corresponding to the transmission result of the information from the home electric appliance, and each of the specific advices for improving the contents of the key. It is possible to display general advice common to the keys and general advice that does not correspond to the transmission result of information from the home electric appliance on the display unit, and the specific advice is more than the general advice. Highlight and display
Communication terminal.

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