JP6873520B1 - Purchase support program, purchase support method and purchase support server - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a purchase support program, a purchase support method and a purchase support server which make it easy for a client to purchase an appropriate product when purchasing a product on behalf of the client.
SOLUTION: In a purchase support system, a purchase support server 15 owned by a long-term care facility support company has a plurality of requester's mental and physical condition information registered in a requester database 54 and a plurality of requester's mental and physical condition information registered in the requester database 54. Based on at least one of the requester's budget information and the order history of a plurality of requesters registered in the ordering database 56, at least one product and / or mind and body that are relatively frequently ordered by a specific requester. At least one product with a relatively high frequency of ordering in a group of clients whose condition and purchase budget are similar to that of a particular client is identified as a recommended product. Then, the information of the specified recommended product is acquired from the product database 55 in which the information about the plurality of products is registered.
[Selection diagram] Fig. 4

Description

The present invention relates to a purchase support program, a purchase support method, and a purchase support system.

WEB sites (also called EC sites) that sell products via the Internet have become widespread and indispensable to daily life. On the other hand, it may be difficult for elderly people who need long-term care to use such an EC site. As a system for supporting the purchase of products on an EC site or the like, Patent Document 1 below describes a home delivery system for daily necessities such as lunch boxes for bedridden elderly people and infants requiring nursing care.

Re-table 2019/043863

When implementing a proxy purchase service that purchases products on behalf of the client from the EC site, etc. based on the request from the client (person requiring long-term care, etc.), if the number of clients increases, the preference of each client It will not be easy to select the appropriate product that matches. Proposals for recommended products provided by EC sites, etc. can be used as a reference when selecting products, but when purchasing products from various distributors through the proxy purchase service, it is difficult to obtain appropriate proposals from individual distributors. There is a problem of becoming.

The present invention has been made in view of such circumstances, and an object of the present invention is a purchase support program and a purchase support method that facilitates the purchase of an appropriate product for the client when the purchase work of the product is performed on behalf of the client. , And to provide a purchase support system.

The purchase support program of the present invention is a purchase support program that causes a purchase support server that can communicate with a terminal device to which an instruction of a worker who purchases a product is input on behalf of a client to execute a process. A step of receiving an instruction from the terminal device to select a specific requester from a plurality of the requesters who can be in charge of purchasing the product, and a purchase for the specific requester. The process of acquiring the information of the recommended product recommended, the process of displaying the acquired information of the recommended product on the terminal device, and the process of displaying the information of the recommended product, which was input by the worker based on the displayed information of the recommended product. The purchase support server is made to execute the step of receiving the ordering instruction of the product from the terminal device, and the purchase support server uses the mental and physical state information regarding the mental and physical states of the plurality of clients and the plurality of clients. A requester database in which at least one of budget information regarding the budget that can be spent for purchasing a product is registered, and an order database in which an order history regarding an order for the product made for a plurality of the requesters is registered. The step of acquiring the recommended product information is that the mental and physical condition information of the plurality of the requesters registered in the requester database and the mental and physical condition information of the requester are registered in the requester database. Based on at least one of the budget information of the plurality of requesters and the order history of the plurality of requesters registered in the order database, at least the order frequency by the specific requester is relatively high. The product, and / or at least one product, which is relatively frequently ordered in a group of clients whose physical and mental condition and at least one of the budgets are similar to the particular client. It is a purchase support program including a process of specifying as a recommended product and a process of acquiring information on the specified recommended product from a product database in which information on a plurality of the products is registered.

Preferably, the step of identifying the recommended product is at least one said step in which the ordering frequency of the specific requester is relatively high based on the ordering history of the specific requester acquired from the ordering database. Includes identifying the product as the recommended product.

Preferably, each of the plurality of the products registered in the product database belongs to at least one of the plurality of preset product categories, and the step of identifying the recommended product is registered in the ordering database. With respect to the step of specifying at least one product category in which the frequency of ordering by the specific requester is relatively high based on the order history of the specific requester and the specified at least one product category. , A step of identifying at least one product having a relatively high frequency of ordering by the plurality of requesters as the recommended product based on the order history of the plurality of requesters registered in the order database. Including.

Preferably, in the step of acquiring the information of the recommended product, the plurality of the requesters registered in the requester database are grouped into a plurality of groups based on the information of the requester registered in the requester database. The step of identifying the recommended product, including the step of classifying, is based on the order history of the plurality of requesters registered in the order database, and the frequency of ordering in the group to which the specific requester belongs. Includes identifying at least one said product with a relatively high value as the recommended product.

Preferably, each of the plurality of the products registered in the product database belongs to at least one of the plurality of preset product categories, and the step of acquiring the information of the recommended product is the requester. The step of identifying the recommended product includes the step of classifying the plurality of the requesters registered in the requester database into a plurality of groups based on the information of the requester registered in the database, and the step of specifying the recommended product is the ordering. Based on the order history of the specific requester registered in the database, a step of specifying at least one product category with a relatively high frequency of ordering by the specific requester, and the specified at least one product category. Regarding the product category, based on the order history of the plurality of requesters registered in the order database, at least one product with a relatively high frequency of ordering in the group to which the specific requester belongs is described. Includes steps to identify as recommended products.

Preferably, the information of the requester registered in the requester database includes at least one numerical data related to the requester and / or at least one attribute data related to the requester, and the requester A plurality of classification rules for determining one said group to which the requester belongs are predetermined based on one or more related numerical data and / or one or more said attribute data related to the requester. The step of classifying the requester into the plurality of groups is performed by applying the one or more numerical data and / or the one or more attribute data of the requester registered in the requester database to the classification rule. , Includes determining the group to which each of the plurality of clients belongs.

Preferably, the requester information registered in the requester database includes at least one numerical data related to the requester and / or at least one attribute data related to the requester, and the purchase support server. Stores a trained model generated to classify a plurality of the requesters into a plurality of the groups based on one or more of the numerical data and / or one or more of the attribute data associated with the requester. In the step of classifying a plurality of the requesters into a plurality of the groups, the numerical data of each of the requesters registered in the requester database and / or the one or more of the requesters is stored. By applying the attribute data of the above to the trained model, the group to which each of the plurality of clients belongs is determined.

Preferably, the step of classifying the plurality of the requesters into the plurality of the groups is performed by the plurality of the requesters according to the degree of care required of the requester registered in the requester database as information regarding the physical and mental condition. Includes determining the group to which each of the members belongs.

Preferably, the step of classifying the plurality of the requesters into the plurality of the groups determines the group to which each of the plurality of requesters belongs according to the budget of the requester registered in the requester database. Including doing.

Preferably, the information of the requester registered in the requester database includes the information of the facility in which the requester resides, and the step of classifying the plurality of the requesters into the plurality of the groups is the request. This includes determining the group to which each of the plurality of requesters belongs according to the facility in which the requester is registered in the person database.

Preferably, it is one or more sensors that detect a physical quantity related to the behavior of the client, and is a step of acquiring the detection result of one or more sensors attached to the facility where the client resides or the body of the client. When the detection result of the sensor is acquired for the one requester, the numerical data or the attribute data corresponding to the acquired detection result of the sensor is registered in the requester database as the information of the one requester. In the step of causing the purchase support server to execute the step of performing the process and classifying the plurality of requesters into a plurality of groups, the plurality of steps are performed based on at least the numerical data corresponding to the detection result of the sensor or the attribute data. Includes classifying clients into multiple groups.

The purchase support method of the present invention is a purchase support method executed by a purchase support server capable of communicating with a terminal device to which an instruction of a worker who purchases a product is input on behalf of the requester. The process of receiving an instruction to select a specific requester from a plurality of the requesters who can be in charge of purchasing the product from the terminal device, and purchasing for the specific requester. The process of acquiring the information of the recommended recommended product, the process of displaying the acquired information of the recommended product on the terminal device, and the product input by the worker based on the displayed information of the recommended product. The purchase support server has a step of receiving the ordering instruction of the above from the terminal device, and the purchase support server spends the mental and physical condition information regarding the mental and physical condition of the plurality of clients and the plurality of clients for the purchase of the product. Access to at least one of the requester database in which at least one of the budget information regarding possible budgets is registered and the order database in which the order history regarding the ordering of the goods made for the plurality of the requesters is registered. In the step of acquiring the information of the recommended product, the mental and physical condition information of the plurality of requesters registered in the requester database and the above-mentioned said of the plurality of requesters registered in the requester database. Based on at least one of the budget information and the order history of the plurality of requesters registered in the order database, at least one said product having a relatively high order frequency by the specific requester, and / Alternatively, a step of identifying at least one product having a relatively high frequency of ordering in a group of the requesters whose physical and mental condition and at least one of the budgets are similar to the specific requester as the recommended product. This is a purchase support method including a step of acquiring information on the specified recommended product from a product database in which information on a plurality of the products is registered.

The purchase support server of the present invention is a purchase support server capable of communicating with a terminal device to which an instruction of a worker who purchases a product is input on behalf of a client, and the processing unit and the processing unit perform processing. The processing unit has a storage unit that stores a program to be executed, and the processing unit is instructed to select a specific requester from a plurality of the requesters who can be in charge of purchasing the product. A step of receiving the information from the terminal device, a step of acquiring information on the recommended product recommended to be purchased for the specific client, and a step of displaying the acquired information on the recommended product on the terminal device. And, the step of receiving the ordering instruction of the product input by the worker based on the displayed information of the recommended product from the terminal device is executed according to the program, and the mind and body of the plurality of clients. A requester database in which at least one of the mental and physical condition information regarding the state of the product and the budget information regarding the budget that the plurality of requesters can spend for purchasing the product is registered, and the requester database is performed for the plurality of the requesters. It is possible to access at least one of the ordering database in which the ordering history related to the ordering of the product is registered, and the step of acquiring the information of the recommended product is performed by the plurality of requesters registered in the requester database. Based on at least one of the mental and physical condition information, the budget information of the plurality of requesters registered in the requester database, and the order history of the plurality of requesters registered in the ordering database. Orders are placed in at least one of the goods and / or in a group of the requesters whose physical and mental condition and at least one of the budgets are similar to the specific requester. A step of identifying at least one product having a relatively high frequency as the recommended product, and a step of acquiring information on the specified recommended product from a product database in which information on a plurality of the products is registered. including.

According to the present invention, it is possible to provide a purchase support program, a purchase support method, and a purchase support system that facilitates the purchase of an appropriate product for the client when the purchase work of the product is performed on behalf of the client.

FIG. 1 is a diagram showing an example of the configuration of the purchase support system according to the present embodiment. FIG. 2 is a diagram showing an example of the configuration of the terminal device. FIG. 3 is a diagram showing an example of the configuration of the product sales server. FIG. 4 is a diagram showing an example of the configuration of the purchase support server. FIG. 5 is a flowchart for explaining an example of the operation of the purchase support server. FIG. 6 is a flowchart for explaining an example of the operation of the purchase support server. FIG. 7 is a flowchart for explaining an example of the operation of the purchase support server. FIG. 8 is a diagram showing an example of a facility resident selection screen displayed on the display of the terminal device. FIG. 9 is a diagram showing an example of a product search screen displayed on the display of the terminal device. FIG. 10 is a diagram showing an example of an order history screen displayed on the display of the terminal device. FIG. 11 is a diagram showing an example of a resident information editing screen displayed on the display of the terminal device. FIG. 12 is a flowchart for explaining an example of a method of acquiring information on recommended products. FIG. 13 is a flowchart for explaining an example of a method of acquiring information on a specific recommended product. FIG. 14 is a flowchart for explaining an example of a method of acquiring information on a specific recommended product. FIG. 15 is a flowchart for explaining an example of a method of acquiring information on group recommended products. FIG. 16 is a flowchart for explaining an example of a method of acquiring information on group recommended products. FIG. 17 is a diagram showing a modified example of the purchase support system according to the present embodiment.

FIG. 1 is a diagram showing an example of the configuration of the purchase support system 1 according to the present embodiment.
In the purchase support system 1 shown in FIG. 1, the facility staff of the long-term care facility 3 operating the terminal device 11 supplies the product on the product sales server 13 operated by the product provider 5 for the facility resident of the long-term care facility 3. Perform proxy purchase work. That is, the facility staff performs the work for purchasing the product from the product provider 5 on behalf of the facility resident. In one example, the purchaser of the product is the long-term care facility 3 (or the long-term care business operator operating the long-term care facility 3), and the long-term care facility 3 provides the purchased product to the facility resident for a fee.

Since the facility resident requests the nursing care facility 3 to make a proxy purchase (or asks the facility staff to purchase the product), the facility resident may be referred to as a requester in the following explanation. The facility resident is an example of the client of the present invention. Even if the relatives who support the facility resident request the nursing care facility 3 for the proxy purchase service for the facility resident, the relatives request the service for the facility resident on behalf of the facility resident. The facility resident is the client because it can be regarded as doing.

In addition, since the facility staff performs the work of proxy purchase for the facility resident (requester), they may be referred to as workers in the following explanation. Facility staff is an example of a worker of the present invention.

The purchase support server 15 of the long-term care facility support company 7 receives access from the terminal device 11 operated by the facility staff, and supports the proxy purchase work by the facility staff.

The term "commodity" in the present specification broadly includes goods and services exchanged in commercial transactions. For example, "commodities" include foods, clothing, daily necessities, nursing care products, massage services, hairdressing and beauty services, and the like.

The purchase support system 1 shown in FIG. 1 includes a terminal device 11 used by facility staff in the care facility 3, a product sales server 13 managed by the product provider 5, and a purchase support server 15 managed by the care facility support company 7. In addition, it has store terminals 14 installed in a plurality of stores operated by the product provider 5, and these communicate with each other via a network 9 such as the Internet.

[Terminal device 11]
FIG. 2 is a diagram showing an example of the configuration of the terminal device 11 shown in FIG. The terminal device 11 shown in FIG. 2 includes a display 23, an operation unit 25, a communication unit 27, a storage unit 29, and a processing unit 21.

The display 23 displays the screen generated by the processing unit 21. As will be described later, the display 23 displays a screen generated by the purchase support server 15, such as a search screen for searching for a product to be purchased.
The operation unit 25 is a device provided with an information input function according to the operation of the user (worker), and is, for example, a touch panel of the display 23, operation buttons, voice input, a keyboard, a mouse, and the like.
The communication unit 27 is a device for communicating with the purchase support server 15 and the like via the network 9, and communicates according to a predetermined communication standard such as a wireless LAN or Ethernet (registered trademark).
The storage unit 29 stores the program PRG1 and the data that cause the processing unit 31 to execute the processing. The storage unit 29 may include any storage device such as a DRAM, flash memory, hard disk, SSD, etc., and may include a plurality of storage devices connected to the processing unit 21 by a computer bus or other communication means. Good.
The processing unit 21 is a device that executes processing according to the program PRG1, and includes one or more processors (CPU, microprocessor, DSP, etc.).

[Product sales server 13]
FIG. 3 is a diagram showing an example of the configuration of the product sales server 13 shown in FIG. The product sales server 13 is operated by the product provider 5 and performs processing (sales processing) related to the sale of the product via the network 9. The product sales server 13 shown in FIG. 3 has a communication unit 37, a storage unit 39, a processing unit 31, and a database 33.

The communication unit 37 is a device for communicating with the purchase support server 15 and the like via the network 9, and communicates according to a predetermined communication standard such as a wireless LAN or Ethernet (registered trademark).
The storage unit 39 stores the program PRG2 and data executed by the processing unit 31. The storage unit 39 may include any storage device such as a DRAM, flash memory, hard disk, SSD, etc., and may include a plurality of storage devices connected to the processing unit 31 by a computer bus or other communication means. Good.
The processing unit 31 is a device that executes processing according to the program PRG2, and includes one or more processors (CPU, microprocessor, DSP, etc.).

The database 33 stores information (product code, product name, selling price, capacity / quantity, product category, etc.) of products to be sold to the purchase support server 15 or the like in a searchable manner.

[Purchase support server 15]
FIG. 4 is a diagram showing an example of the configuration of the purchase support server 15 shown in FIG. The purchase support server 15 shown in FIG. 4 has a communication unit 57, a storage unit 59, a processing unit 51, a facility database 53, a requester database 54, a product database 55, and an ordering database 56.

The communication unit 57 is a device for communicating with the terminal device 11 and the product sales server 13 via the network 9, and communicates according to a predetermined communication standard such as a wireless LAN or Ethernet (registered trademark).
The storage unit 59 stores the purchase support program PRG3 and data executed by the processing unit 51. The storage unit 29 may include any storage device such as a DRAM, flash memory, hard disk, SSD, etc., and may include a plurality of storage devices connected to the processing unit 21 by a computer bus or other communication means. Good.
The processing unit 51 is a device that executes processing according to the purchase support program PRG3, and includes one or more processors (CPU, microprocessor, DSP, etc.). When one or more processors of the processing unit 51 execute processing according to the purchase support program PRG3, the processing unit 51 operates as one or more computers.

The facility database 53 stores information (facility code, facility name, facility address, telephone number, etc.) related to a plurality of long-term care facilities 3 in a searchable manner.

The client database 54 stores information on a plurality of clients who are residents of the long-term care facility 3 in a searchable manner. The requester database 54 is associated with, for example, a requester code (resident code) for identifying the requester, a facility code of the nursing care facility 3 in which the requester resides, a room number, a name, and a gender of the nursing care facility 3. Memorize information such as date of birth. In addition, the client database 54 stores mental and physical condition information regarding the physical and mental condition of the client, and budget information regarding the budget that can be spent for purchasing the product. The mental and physical condition information includes, for example, the degree of care required, the disease being treated, the type of allergy, calorie restriction information, sugar restriction information, and the like. The budget information includes, for example, an upper limit of expenditure, a lower limit of expenditure, and the like per fixed period.

The product database 55 stores information on a plurality of products (product code, product name, selling price, capacity / quantity, product category, etc.) in a searchable manner. The product database 55 is synchronized with the product information stored in the database 33 of the product sales server 13 at any time by a manual operation by the administrator of the purchase support server 15 or an automatic process executed by the processing unit 51.

The ordering database 56 stores an ordering history (product code, product name, ordering date, delivery date, unit price, quantity, etc.) related to ordering of products made for a plurality of clients who are residents of the nursing care facility 3. To do.

Here, the operation of the purchase support server 15 in the purchase support system 1 having the above-described configuration will be described with reference to the flowcharts of FIGS. 5 to 7.

The processing unit 51 of the purchase support server 15 receives access by the terminal device 11 and performs a process of authenticating the worker (facility staff) who operates the terminal device 11 (ST10). For example, when the authentication information (worker ID and password, etc.) received from the terminal device 11 matches the one registered in advance, the processing unit 51 authenticates the worker of the terminal device 11 and causes the terminal device 11 to perform the authentication information. Allow login.

When the login of the terminal device 11 is permitted, the processing unit 51 of the purchase support server 15 displays a screen for selecting a requester (facility resident) who has moved into the nursing care facility 3 where the worker (facility staff) works. It is displayed on the display 23 of the device 11 (ST15).

FIG. 8 is a diagram showing an example of the facility resident selection screen 70 displayed on the display 23 of the terminal device 11 in step ST15. The worker (facility staff) of the terminal device 11 selects a specific requester from a plurality of requesters (facility resident) who can be in charge of purchasing the product on the facility resident selection screen 70. An operation (for example, an operation of pressing the selection button in FIG. 8) is performed. The processing unit 51 of the purchase support server 15 receives an instruction (instruction to select a specific requester) transmitted from the terminal device 11 by this operation (ST15).
Hereinafter, the requester (facility resident) selected by the process of step ST15 may be referred to as a “specific requester”.

When the specific requester is selected, the processing unit 51 of the purchase support server 15 acquires information on recommended products recommended to be purchased for the specific requester from the product database 55 (ST20). The process of step ST20 for acquiring information on recommended products will be described in detail later. The processing unit 51 displays a product search screen 80 including the acquired recommended product information on the display 23 of the terminal device 11 (ST25).

FIG. 9 is a diagram showing an example of the product search screen 80 displayed on the display 23 of the terminal device 11 in step ST25. The worker (facility staff) of the terminal device 11 performs a search operation for a product to be purchased for the client (facility resident) on the product search screen 80. On the product search screen 80, for example, as shown in FIG. 9, information 82 of the recommended product obtained in the process described later is displayed. The worker (facility staff) proceeds with the purchase work while referring to the information 82 of this recommended product.

When the processing unit 51 of the purchase support server 15 receives a product search request from the terminal device 11 while displaying the product search screen 80 (Yes in ST30), the search conditions included in the received search request are added. A matching product is searched from the product database 55 (ST35). The processing unit 51 generates a product search screen 80 including the product search results and displays it on the display 23 of the terminal device 11 (ST40).

Further, when the processing unit 51 of the purchase support server 15 receives the selection instruction of the purchase target candidate from the terminal device 11 while displaying the product search screen 80 (Yes in ST45), the process proceeds to step ST50. For example, in the terminal device 11, when the cart addition button on the right side of the product column is pressed on the product search screen 80 shown in FIG. 9, or when the cart addition button in the recommended product information 82 is pressed, the terminal device 11 is used. A selection instruction for selecting the corresponding product as a purchase target candidate is transmitted to the purchase support server 15. When the processing unit 51 of the purchase support server 15 receives the selection instruction of the purchase target candidate, the processing unit 51 receives the purchase target candidate information (information of the product added to the cart) stored for the specific requester currently selected. , Add the product information specified by the selection instruction. The information of the purchase target candidate may be stored in, for example, a dedicated database, or may be stored in the order database 56 as a product in a state in which the order has not been executed. Further, the processing unit 51 updates the display (display of the cart) of the product list of the purchase target candidates on the product search screen 80, and adds the newly selected product to the product list of the purchase target candidates.

Further, when the processing unit 51 of the purchase support server 15 receives an instruction to display the order history screen from the terminal device 11 while displaying the product search screen 80 (Yes in ST55), the processing unit 51 executes the processes of steps ST60 to ST90. To do.

FIG. 10 is a diagram showing an example of an order history screen 90 displayed on the display 23 of the terminal device 11 in steps ST60 to ST90. The order history screen 90 shows information (product name, product code, order date, unit price, quantity, etc.) regarding the history of ordering products that have been placed so far for the currently selected requester (facility resident). This is the information registered in the ordering database 56.

When the processing unit 51 of the purchase support server 15 receives the selection instruction of the purchase target candidate from the terminal device 11 while displaying the order history screen 90 (Yes in ST65), the process proceeds to step ST70. For example, when the cart addition button on the right side of the product column is pressed on the order history screen 90 shown in FIG. 10, the terminal device 11 gives a selection instruction for selecting the corresponding product as a purchase target candidate on the purchase support server. Send to 15. When the processing unit 51 of the purchase support server 15 receives the selection instruction of the purchase target candidate, the processing unit 51 receives the purchase target candidate information (information of the product added to the cart) stored for the specific requester currently selected. , Add the product information specified by the selection instruction. Further, the processing unit 51 updates the display (display of the cart) of the product list of the purchase target candidates on the product search screen 80, and adds the newly selected product to the product list of the purchase target candidates.

Further, when the processing unit 51 of the purchase support server 15 receives a search request from the terminal device 11 while displaying the order history screen 90 (Yes in ST75), the search condition included in the received search request (order date). Search the order database 56 for products that meet the above range) (ST80). The processing unit 51 generates an order history screen 90 including a product search result and displays it on the display 23 of the terminal device 11 (ST85).

When the processing unit 51 of the purchase support server 15 receives an instruction to end the display of the order history screen 90 from the terminal device 11 (Yes of ST90), the processing unit 51 closes the order history screen 90 on the display 23 of the terminal device 11 and searches for products. Display the screen 80 again.

The processing unit 51 of the purchase support server 15 displays the resident information editing screen 100 for editing the information of the requester (facility resident) when the product search screen 80 is displayed. When the instruction is received from (Yes in ST95), the process proceeds to step ST100. For example, when the resident edit button 89 on the product search screen 80 shown in FIG. 8 is pressed, the terminal device 11 transmits an instruction to move to the resident information edit screen 100 to the purchase support server 15. When the processing unit 51 of the purchase support server 15 receives this migration instruction, for example, the resident information editing screen 100 as shown in FIG. 11 is displayed on the display 23 of the terminal device 11 (ST100).

In the example of FIG. 11, on the resident information editing screen 100, the facility name, resident code (requester code), the room number, name, gender, and date of birth of the facility resident who is the requester are displayed. In addition to information such as date, degree of care required, illness under treatment, type of allergy, calorie restriction information, sugar restriction information, budget available for purchasing products, family designation, caregiver Items to be sent are displayed. The facility staff can freely edit a part of the information displayed on the resident information editing screen 100 (for example, the information after the above-mentioned degree of need for nursing care). When the information on the resident information editing screen 100 is edited on the terminal device 11, the processing unit 51 of the purchase support server 15 updates the information on the requester database 54 so as to reflect the edited contents (ST100).

When the processing unit 51 of the purchase support server 15 receives an instruction to end the display of the resident information editing screen 100 from the terminal device 11 (Yes in ST105), the processing unit 51 closes the resident information editing screen 100 on the display 23 of the terminal device 11. At the same time, the product search screen 80 is displayed again.

When the processing unit 51 of the purchase support server 15 receives an order instruction for a product (a product added to the cart) selected as a purchase target candidate from the terminal device 11 while displaying the product search screen 80 (ST110). Yes), an ordering instruction for this product is transmitted to the product sales server 13 (ST115). Here, the purchase support server 15 automatically performs the authentication process for logging in to the product sales server 13 following, for example, the worker authentication process in step ST10 (FIG. 5). By this authentication process, the product sales server 13 performs sales processing with the logged-in user (for example, the long-term care business operator operating the long-term care facility 3) by the purchase support server 15 as the sales destination of the product. When the product sales server 13 receives the product ordering instruction from the purchase support server 15, the product sales server 13 executes the payment process after confirming the product inventory and the like, and the store terminal of the store including the nursing care facility 3 at the shipping destination in the delivery area. A shipping instruction for the product is transmitted to 14.

When the processing unit 51 of the purchase support server 15 transmits the ordering instruction to the product sales server 13 in response to receiving the ordering instruction from the terminal device 11, the ordering history of the specific requester registered in the ordering database 56 is added. On the other hand, information related to this ordering instruction is added (ST120).

Further, when the processing unit 51 of the purchase support server 15 transmits the ordering instruction to the product sales server 13 in response to receiving the ordering instruction from the terminal device 11, the processing unit 51 identifies the information of the product subject to the ordering instruction. It is deleted from the purchase target candidate information (information on the product in the cart) stored for the requester (ST125). Further, the processing unit 51 updates the display (cart display) of the product list of the purchase target candidates on the product search screen 80 so as to delete or correct the display of the product targeted for the ordering instruction. If the processing unit 51 has not received the purchase work end instruction from the terminal device 11 (No in ST130), the processing unit 51 returns to step ST30 and repeats the processing after step ST30 described above.

Next, the process of step ST20 for acquiring the information of the recommended product for which the purchase is proceeded to the specific requester will be described with reference to the flowchart of FIG.

ST200:
The processing unit 51 of the purchase support server 15 has information on the physical and mental conditions of a plurality of clients (age, gender, degree of care required, disease being treated, type of allergy, favorite food, preference, calorie restriction) registered in the client database 54. Information, sugar restriction information), budget information of a plurality of clients registered in the client database 54 (upper limit amount of expenditure, lower limit amount of expenditure, etc. per fixed period), and a plurality of items registered in the order database 56. Identify recommended products based on at least one of the requester's order history. In this case, the processing unit 51 specifies at least one product with a relatively high ordering frequency by the specific requester as a specific recommended product. In addition, the processing unit 51 identifies at least one product in a group of clients whose physical and mental condition and budget are similar to those of the specific client, with a relatively high frequency of ordering, as group recommended products. The processing unit 51 may specify both the specific recommended product and the group recommended product, or may specify only one of them.

ST250:
The processing unit 51 of the purchase support server 15 acquires information on the recommended products (specific recommended products, group recommended products) specified in step ST200 from the product database 55.

As described above, according to the present embodiment, when the product purchase work is performed on behalf of a plurality of clients (facility residents), the physical and mental condition of each client (facility resident) and the product. Since the recommended product is proposed to the worker based on the purchase budget, the order history of the product, etc., it is possible to make it easier for the client to purchase the appropriate product. As a result, the satisfaction level of the client who receives the service of proxy purchase can be increased. In addition, since it becomes easier to find a product with a high degree of satisfaction of the client, it is possible to improve the efficiency of the purchasing work. Further, the purchase of the product based on the proposal of the recommended product makes it easier for the client to motivate the consumer, so that the sales of the product can be increased.

Next, an example of a method of acquiring information on a specific recommended product will be described with reference to the flowcharts of FIGS. 13 and 14.

FIG. 13 is a flowchart for explaining an example of a method of acquiring information on a specific recommended product. However, step ST250 is the same as the flowchart of FIG.

ST205:
The processing unit 51 of the purchase support server 15 identifies at least one product as a recommended product, which has a relatively high frequency of ordering by the specific requester, based on the order history of the specific requester acquired from the order database 56. ..

In this way, by identifying the recommended product from the purchase tendency of the requester's own product indicated by the order history registered in the order database 56, it is possible to facilitate the purchase of an appropriate product that meets the needs of the requester. .. Further, even if the purchase destinations of the products are dispersed, the purchase tendency of the requester himself is correctly reflected in the order history of the order database 56, so that it is easier to purchase the product with higher satisfaction of the requester. Can be done.

FIG. 14 is a flowchart for explaining another example of the method of acquiring the information of the specific recommended product. Step ST250 is the same as the flowchart shown in FIG.

ST210:
The processing unit 51 of the purchase support server 15 identifies at least one product category in which the order frequency by the specific requester is relatively high, based on the order history of the specific requester registered in the order database 56.

ST215:
The processing unit 51 of the purchase support server 15 has a relative frequency of orders by a plurality of requesters based on the order history of a plurality of requesters registered in the order database 56 for at least one product category specified in step ST210. Identify at least one product that is highly targeted as a recommended product.

As a result, a product that belongs to the product category with a high ordering frequency of the client himself and is a general product with a high ordering frequency is specified as a recommended product. Therefore, it is easy to select a product with a general trend added to the recommended product while meeting the needs of the client, and it is possible to increase the variation of the product to be purchased.

Next, an example of a method of acquiring information on group recommended products will be described with reference to the flowcharts of FIGS. 15 and 16.

FIG. 15 is a flowchart for explaining an example of a method of acquiring information on group recommended products. Step ST250 is the same as the flowchart shown in FIG.

ST220:
The processing unit 51 of the purchase support server 15 classifies a plurality of requesters registered in the requester database 54 into a plurality of groups based on the requester information registered in the requester database 54.

For example, the requester information registered in the requester database 54 includes at least one numerical data related to the requester (degree of care required, age, gender, budget for purchasing products, etc.) and at least one related to the requester. Includes one attribute data (type of allergy, favorite food, disease under treatment, items specified by relatives, items sent by caregivers, etc.). Based on one or more numerical data related to the requester and one or more attribute data related to the requester, it is possible to determine an arbitrary classification rule for determining the group to which each requester belongs.

For example, a classification rule for grouping according to the degree of care required (by collecting those with the same degree of care required), and a classification rule for grouping according to the budget (by dividing into multiple budget categories, etc.) , Classification rules for grouping according to the type of allergy, rules for grouping according to the facility where the client resides (by collecting those with the same facility, etc.), the degree of care required and the range of the budget Various classification rules can be established, such as a classification rule for grouping according to the combination and a classification rule for grouping according to the combination of the degree of care required and the type of allergy.

The processing unit 51 of the purchase support server 15 determines the group to which each of the plurality of requesters belongs by applying the numerical data and attribute data of the requester registered in the requester database 54 to a predetermined classification rule. To do.

Machine learning techniques can also be used to classify multiple objects associated with numerical or attribute data. For example, in the storage unit 59 of the purchase support server 15, learning generated so as to classify a plurality of requesters into a plurality of groups based on one or more numerical data and one or more attribute data related to the requester. The completed model may be stored. Known machine learning algorithms such as decision trees, support vector machines, random forests, logistic regression, k-means clustering, and neural networks can be used to generate such trained models. In this case, the processing unit 51 of the purchase support server 15 applies one or more numerical data or one or more attribute data of each requester registered in the requester database 54 to the trained model, thereby causing a plurality of requesters. Determine the group to which each of them belongs.

ST225:
The processing unit 51 of the purchase support server 15 selects at least one product with a relatively high frequency of ordering in the group to which the specific requester belongs, based on the order history of a plurality of requesters registered in the order database 56. Identify as a recommended product.

In this way, by making products that are frequently ordered in a group of clients who are similar in terms of physical and mental condition and budget as recommended products for clients who belong to this group, products that are empirically preferable within the same group can be obtained. Since it is easy to be proposed as a recommended product, it is possible to make it easier for the client to purchase a more appropriate product.

FIG. 16 is a flowchart for explaining another example of the method of acquiring the information of the group recommended product. Step ST220 is the same as the flowchart shown in FIG. 15, and step ST250 is the same as the flowchart shown in FIG.

ST230:
The processing unit 51 of the purchase support server 15 identifies at least one product category in which the frequency of ordering by the specific requester is relatively high, based on the order history of the specific requester registered in the order database 56.

ST235:
The processing unit 51 of the purchase support server 15 places an order for at least one product category specified in step ST230 in the group to which the specific requester belongs, based on the order history of a plurality of requesters registered in the order database 56. Identify at least one product with a relatively high frequency as a recommended product.

As a result, products that belong to the product category with high ordering frequency of the specific requester and that have high ordering frequency in the group to which the specific requester belongs are specified as recommended products. Therefore, it is easy to select a product that meets the needs of the client and that incorporates the trend of the group to which the client belongs as a recommended product, so that the variation of the product to be purchased can be increased.

Next, a modified example of the purchase support system 1 according to the present embodiment will be described with reference to FIG. The purchase support system 1 of the modified example shown in FIG. 17 is provided with a sensor 17 for detecting a physical quantity related to the behavior of the client (facility resident). The sensor 17 is attached to the facility where the client (facility resident) is occupying or the body of the client (facility resident), and automatically detects the physical quantity. The sensor 17 includes, for example, an acceleration sensor, an angular velocity sensor, an illuminance sensor, a magnetic sensor, a heat sensor, etc., and can be used for the behavior (activity amount, activity time, activity frequency, meal amount, sleep time, etc.) of the client to be detected. A sensor that detects the corresponding physical quantity can be used. In the example of FIG. 17, the sensor 17 is provided for each requester (facility resident), and the detection result is transmitted to the purchase support server 15 via the terminal device 11. The detection result of the sensor 17 may be collected by, for example, a predetermined server provided for each nursing care facility 3 and periodically (or manually) transmitted to the purchase support server 15.

When the processing unit 51 of the purchase support server 15 acquires the detection results of these sensors 17, the processing unit 51 updates the information registered in the requester database 54 according to the detection results of the acquired sensors 17. That is, when the requester database 54 acquires the detection result of the sensor 17 for one requester, the numerical data and attribute data of the processing unit 51 corresponding to the acquired detection result of the sensor 17 are used as the information of the one requester. Register in the requester database 54.
The processing unit 51 of the purchase support server 15 performs numerical data of the requester database 54 corresponding to at least the detection result of the sensor 17 in the process of classifying a plurality of requesters into a plurality of groups (ST220 in FIGS. 15 and 16). Classify multiple requesters into multiple groups based on attribute data.
This makes it possible to present more appropriate recommended products according to the content of the behavior of the client (facility resident).

The present invention is not limited to the embodiments described above. That is, one of ordinary skill in the art may make various changes, combinations, sub-combinations, and alternatives with respect to the components of the above-described embodiments within the technical scope of the present invention or the equivalent thereof.

In the above-described embodiment, the nursing care facility 3 and the nursing care facility support business operator 7 are different business operators, but these may be the same business operator.

In the above-described embodiment, the client is a resident of the facility, but the client may be a person requiring assistance, a person requiring protection, or a person requiring assistance.

In the above-described embodiment, the worker of the purchasing work is a facility staff, but the worker may be a caregiver, a guardian, or an assistant.

1 ... Purchase support system, 3 ... Nursing facility, 5 ... Product provider, 7 ... Nursing facility support company, 9 ... Network, 11 ... Terminal device, 13 ... Product sales server, 14 ... Store terminal, 15 ... Purchase support Server, 17 ... Sensor, 21 ... Processing unit, 23 ... Display, 25 ... Operation unit, 27 ... Communication unit, 29 ... Storage unit, 31 ... Processing unit, 33 ... Database, 37 ... Communication unit, 39 ... Storage unit, 51 ... Processing department, 53 ... Facility database, 54 ... Requester database, 55 ... Product database, 56 ... Ordering database, 57 ... Communication department, 59 ... Storage department, 70 ... Facility resident selection screen, 80 ... Product search screen, 90 … Order history screen, 100… Resident information edit screen, PRG1 to PRG3… Program

Claims (18)

It is a purchase support program that causes a purchase support server that can communicate with a terminal device that inputs instructions from a worker who purchases products on behalf of the requester to execute processing.
A step of receiving an instruction from the terminal device to select a specific requester from a plurality of the requesters to which the worker can be in charge of purchasing the product.
The process of obtaining information on recommended products that are recommended to be purchased for the specific client, and
The process of displaying the acquired information on the recommended product on the terminal device, and
The purchase support server is made to execute the process of receiving the ordering instruction of the product input by the worker based on the displayed recommended product information from the terminal device.
The purchase support server is a requester database in which at least one of the mental and physical condition information regarding the physical and mental condition of the plurality of clients and the budget information regarding the budget that the plurality of clients can spend for purchasing the product is registered. And at least one of the ordering database in which the ordering history regarding the ordering of the goods made for the plurality of requesters is registered is accessible.
The process of acquiring information on the recommended products is
The mental and physical condition information of the plurality of requesters registered in the requester database, the budget information of the plurality of requesters registered in the requester database, and the plurality of the requests registered in the ordering database. At least one of the goods, and / or the physical and mental condition, and at least one of the budgets, which are relatively frequently ordered by the particular client, based on at least one of the ordering history of the person. A step of identifying at least one of the products having a relatively high frequency of ordering in the group of the requesters similar to the requester as the recommended product.
From a plurality of product database in which the information related to the product has been registered, only including the step of acquiring the information of the specified the recommended products,
Each of the plurality of the products registered in the product database belongs to at least one of the plurality of preset product categories.
The process of identifying the recommended product is
A step of identifying at least one product category in which the frequency of ordering by the specific requester is relatively high based on the order history of the specific requester registered in the order database.
For the specified at least one product category, at least one product with a relatively high frequency of ordering by the plurality of requesters is selected based on the order history of the plurality of requesters registered in the order database. Including the process specified as the recommended product,
Purchase support program. The process of acquiring information on the recommended products is
A step of classifying a plurality of the requesters registered in the requester database into a plurality of groups based on the information of the requester registered in the requester database is included.
The process of identifying the recommended product is
Based on the order history of the plurality of requesters registered in the order database, at least one product with a relatively high frequency of ordering in the group to which the specific requester belongs is designated as the recommended product. Including identifying,
The purchase support program according to claim 1. It is a purchase support program that causes a purchase support server that can communicate with a terminal device that inputs instructions from a worker who purchases products on behalf of the requester to execute processing.
A step of receiving an instruction from the terminal device to select a specific requester from a plurality of the requesters to which the worker can be in charge of purchasing the product.
The process of obtaining information on recommended products that are recommended to be purchased for the specific client, and
The process of displaying the acquired information on the recommended product on the terminal device, and
The purchase support server is made to execute the process of receiving the ordering instruction of the product input by the worker based on the displayed recommended product information from the terminal device.
The purchase support server is a requester database in which at least one of the mental and physical condition information regarding the physical and mental condition of the plurality of clients and the budget information regarding the budget that the plurality of clients can spend for purchasing the product is registered. And at least one of the ordering database in which the ordering history regarding the ordering of the goods made for the plurality of requesters is registered is accessible.
The process of acquiring information on the recommended products is
The mental and physical condition information of the plurality of requesters registered in the requester database, the budget information of the plurality of requesters registered in the requester database, and the plurality of the requests registered in the ordering database. At least one of the goods, and / or the physical and mental condition, and at least one of the budgets, which are relatively frequently ordered by the particular client, based on at least one of the ordering history of the person. A step of identifying at least one of the products having a relatively high frequency of ordering in the group of the requesters similar to the requester as the recommended product.
From a plurality of product database in which the information related to the product has been registered, only including the step of acquiring the information of the specified the recommended products,
The process of acquiring information on the recommended products is
A step of classifying a plurality of the requesters registered in the requester database into a plurality of groups based on the information of the requester registered in the requester database is included.
The process of identifying the recommended product is
Based on the order history of the plurality of requesters registered in the order database, at least one product with a relatively high frequency of ordering in the group to which the specific requester belongs is designated as the recommended product. Including identifying,
Purchase support program. Each of the plurality of the products registered in the product database belongs to at least one of the plurality of preset product categories.
The process of acquiring information on the recommended products is
A step of classifying a plurality of the requesters registered in the requester database into a plurality of groups based on the information of the requester registered in the requester database is included.
The process of identifying the recommended product is
A step of identifying at least one product category in which the frequency of ordering by the specific requester is relatively high based on the order history of the specific requester registered in the order database.
For the specified at least one product category, at least one in which the order frequency in the group to which the specific requester belongs is relatively high based on the order history of the plurality of requesters registered in the order database. Including a step of identifying the said product as the recommended product.
The purchase support program according to any one of claims 1 to 3. It is a purchase support program that causes a purchase support server that can communicate with a terminal device that inputs instructions from a worker who purchases products on behalf of the requester to execute processing.
A step of receiving an instruction from the terminal device to select a specific requester from a plurality of the requesters to which the worker can be in charge of purchasing the product.
The process of obtaining information on recommended products that are recommended to be purchased for the specific client, and
The process of displaying the acquired information on the recommended product on the terminal device, and
The purchase support server is made to execute the process of receiving the ordering instruction of the product input by the worker based on the displayed recommended product information from the terminal device.
The purchase support server is a requester database in which at least one of the mental and physical condition information regarding the physical and mental condition of the plurality of clients and the budget information regarding the budget that the plurality of clients can spend for purchasing the product is registered. And at least one of the ordering database in which the ordering history regarding the ordering of the goods made for the plurality of requesters is registered is accessible.
The process of acquiring information on the recommended products is
The mental and physical condition information of the plurality of requesters registered in the requester database, the budget information of the plurality of requesters registered in the requester database, and the plurality of the requests registered in the ordering database. At least one of the goods, and / or the physical and mental condition, and at least one of the budgets, which are relatively frequently ordered by the particular client, based on at least one of the ordering history of the person. A step of identifying at least one of the products having a relatively high frequency of ordering in the group of the requesters similar to the requester as the recommended product.
From a plurality of product database in which the information related to the product has been registered, only including the step of acquiring the information of the specified the recommended products,
Each of the plurality of the products registered in the product database belongs to at least one of the plurality of preset product categories.
The process of acquiring information on the recommended products is
A step of classifying a plurality of the requesters registered in the requester database into a plurality of groups based on the information of the requester registered in the requester database is included.
The process of identifying the recommended product is
A step of identifying at least one product category in which the frequency of ordering by the specific requester is relatively high based on the order history of the specific requester registered in the order database.
For the specified at least one product category, at least one in which the order frequency in the group to which the specific requester belongs is relatively high based on the order history of the plurality of requesters registered in the order database. Including a step of identifying the said product as the recommended product.
Purchase support program. The requester information registered in the requester database includes at least one numerical data related to the requester and / or at least one attribute data related to the requester.
Based on one or more of the numerical data related to the requester and / or one or more of the attribute data related to the requester, a classification rule for determining one group to which the requester belongs is predetermined. Ori
In the step of classifying the plurality of the requesters into the plurality of groups, the one or more numerical data and / or the one or more attribute data of the requester registered in the requester database is applied to the classification rule. Thereby, including determining the group to which each of the plurality of clients belongs.
The purchase support program according to any one of claims 2 to 5. The requester information registered in the requester database includes at least one numerical data related to the requester and / or at least one attribute data related to the requester.
The purchase support server is generated so as to classify a plurality of the requesters into a plurality of the groups based on one or more of the numerical data and / or one or more of the attribute data related to the requester. It has a storage device that stores completed models,
In the step of classifying the plurality of the requesters into the plurality of groups, the one or more numerical data and / or the one or more attribute data of each of the requesters registered in the requester database is used as the trained model. By applying, it comprises determining the group to which each of the plurality of clients belongs.
The purchase support program according to any one of claims 2 to 5. In the step of classifying the plurality of the requesters into the plurality of groups, each of the plurality of requesters is registered in the requester database as information on the physical and mental condition according to the degree of care required of the requester. Including determining which group to which it belongs,
The purchase support program according to any one of claims 2 to 5. In the step of classifying the plurality of the requesters into the plurality of the groups, the group to which each of the plurality of the requesters belongs is determined according to the budget of the requesters registered in the requester database. Including,
The purchase support program according to any one of claims 2 to 5. The information of the requester registered in the requester database includes information of the facility in which the requester resides.
The step of classifying the plurality of the requesters into the plurality of groups determines the group to which each of the plurality of requesters belongs according to the facility in which the requester is registered in the requester database. Including that
The purchase support program according to any one of claims 2 to 5. The requester information registered in the requester database includes at least one numerical data related to the requester and / or at least one attribute data related to the requester.
One or more sensors that detect physical quantities related to the behavior of the client, and a step of acquiring the detection results of the one or more sensors attached to the facility where the client resides or the body of the client.
When the detection result of the sensor is acquired for the one requester, the step of registering the numerical data or the attribute data corresponding to the acquired detection result of the sensor in the requester database as the information of the one requester. To the purchase support server to execute
The step of classifying the plurality of requesters into a plurality of groups includes classifying the plurality of the requesters into a plurality of groups based on at least the numerical data or the attribute data corresponding to the detection result of the sensor. ,
The purchase support program according to any one of claims 2 to 7. In the step of specifying the recommended product, at least one product having a relatively high frequency of ordering by the specific requester is referred to based on the order history of the specific requester acquired from the order database. Including identifying as a recommended product,
The purchase support program according to any one of claims 1 to 11. It is a purchase support method executed by a purchase support server that can communicate with a terminal device that inputs instructions from a worker who purchases products on behalf of the requester.
A step of receiving an instruction from the terminal device to select a specific requester from a plurality of the requesters to which the worker can be in charge of purchasing the product.
The process of obtaining information on recommended products that are recommended to be purchased for the specific client, and
The process of displaying the acquired information on the recommended product on the terminal device, and
It has a step of receiving an ordering instruction of the product input by the worker based on the displayed recommended product information from the terminal device.
The purchase support server is a requester database in which at least one of the mental and physical condition information regarding the physical and mental condition of the plurality of clients and the budget information regarding the budget that the plurality of clients can spend for purchasing the product is registered. And at least one of the ordering database in which the ordering history regarding the ordering of the goods made for the plurality of requesters is registered is accessible.
The process of acquiring information on the recommended products is
The mental and physical condition information of the plurality of requesters registered in the requester database, the budget information of the plurality of requesters registered in the requester database, and the plurality of the requests registered in the ordering database. At least one of the goods, and / or the physical and mental condition, and at least one of the budgets, which are relatively frequently ordered by the particular client, based on at least one of the ordering history of the person. A step of identifying at least one of the products having a relatively high frequency of ordering in the group of the requesters similar to the requester as the recommended product.
From a plurality of product database in which the information related to the product has been registered, only including the step of acquiring the information of the specified the recommended products,
Each of the plurality of the products registered in the product database belongs to at least one of the plurality of preset product categories.
The process of identifying the recommended product is
A step of identifying at least one product category in which the frequency of ordering by the specific requester is relatively high based on the order history of the specific requester registered in the order database.
For the specified at least one product category, at least one product with a relatively high frequency of ordering by the plurality of requesters is selected based on the order history of the plurality of requesters registered in the order database. Including the process specified as the recommended product,
Purchase support method. It is a purchase support method executed by a purchase support server that can communicate with a terminal device that inputs instructions from a worker who purchases products on behalf of the requester.
A step of receiving an instruction from the terminal device to select a specific requester from a plurality of the requesters to which the worker can be in charge of purchasing the product.
The process of obtaining information on recommended products that are recommended to be purchased for the specific client, and
The process of displaying the acquired information on the recommended product on the terminal device, and
It has a step of receiving an ordering instruction of the product input by the worker based on the displayed recommended product information from the terminal device.
The purchase support server is a requester database in which at least one of the mental and physical condition information regarding the physical and mental condition of the plurality of clients and the budget information regarding the budget that the plurality of clients can spend for purchasing the product is registered. And at least one of the ordering database in which the ordering history regarding the ordering of the goods made for the plurality of requesters is registered is accessible.
The process of acquiring information on the recommended products is
The mental and physical condition information of the plurality of requesters registered in the requester database, the budget information of the plurality of requesters registered in the requester database, and the plurality of the requests registered in the ordering database. At least one of the goods, and / or the physical and mental condition, and at least one of the budgets, which are relatively frequently ordered by the particular client, based on at least one of the ordering history of the person. A step of identifying at least one of the products having a relatively high frequency of ordering in the group of the requesters similar to the requester as the recommended product.
From a plurality of product database in which the information related to the product has been registered, only including the step of acquiring the information of the specified the recommended products,
The process of acquiring information on the recommended products is
A step of classifying a plurality of the requesters registered in the requester database into a plurality of groups based on the information of the requester registered in the requester database is included.
The process of identifying the recommended product is
Based on the order history of the plurality of requesters registered in the order database, at least one product with a relatively high frequency of ordering in the group to which the specific requester belongs is designated as the recommended product. Including identifying,
Purchase support method. It is a purchase support method executed by a purchase support server that can communicate with a terminal device that inputs instructions from a worker who purchases products on behalf of the requester.
A step of receiving an instruction from the terminal device to select a specific requester from a plurality of the requesters to which the worker can be in charge of purchasing the product.
The process of obtaining information on recommended products that are recommended to be purchased for the specific client, and
The process of displaying the acquired information on the recommended product on the terminal device, and
It has a step of receiving an ordering instruction of the product input by the worker based on the displayed recommended product information from the terminal device.
The purchase support server is a requester database in which at least one of the mental and physical condition information regarding the physical and mental condition of the plurality of clients and the budget information regarding the budget that the plurality of clients can spend for purchasing the product is registered. And at least one of the ordering database in which the ordering history regarding the ordering of the goods made for the plurality of requesters is registered is accessible.
The process of acquiring information on the recommended products is
The mental and physical condition information of the plurality of requesters registered in the requester database, the budget information of the plurality of requesters registered in the requester database, and the plurality of the requests registered in the ordering database. At least one of the goods, and / or the physical and mental condition, and at least one of the budgets, which are relatively frequently ordered by the particular client, based on at least one of the ordering history of the person. A step of identifying at least one of the products having a relatively high frequency of ordering in the group of the requesters similar to the requester as the recommended product.
From a plurality of product database in which the information related to the product has been registered, only including the step of acquiring the information of the specified the recommended products,
Each of the plurality of the products registered in the product database belongs to at least one of the plurality of preset product categories.
The process of acquiring information on the recommended products is
A step of classifying a plurality of the requesters registered in the requester database into a plurality of groups based on the information of the requester registered in the requester database is included.
The process of identifying the recommended product is
A step of identifying at least one product category in which the frequency of ordering by the specific requester is relatively high based on the order history of the specific requester registered in the order database.
For the specified at least one product category, at least one in which the order frequency in the group to which the specific requester belongs is relatively high based on the order history of the plurality of requesters registered in the order database. Including a step of identifying the said product as the recommended product.
Purchase support method. It is a purchase support server that can communicate with the terminal device to which the instructions of the worker who purchases the product on behalf of the requester are input.
Processing unit and
The processing unit has a storage unit that stores a program for executing processing, and has a storage unit.
The processing unit
A step of receiving an instruction from the terminal device to select a specific requester from a plurality of the requesters to which the worker can be in charge of purchasing the product.
The process of obtaining information on recommended products that are recommended to be purchased for the specific client, and
The process of displaying the acquired information on the recommended product on the terminal device, and
The process of receiving the ordering instruction of the product input by the worker based on the displayed recommended product information from the terminal device is executed according to the program.
A requester database in which at least one of mental and physical condition information regarding the physical and mental condition of the requester and budget information regarding the budget that the requester can spend for purchasing the product is registered, and a plurality of the requests. You have access to at least one of the ordering databases in which the ordering history of the ordering of the goods made for you is registered.
The process of acquiring information on the recommended products is
The mental and physical condition information of the plurality of requesters registered in the requester database, the budget information of the plurality of requesters registered in the requester database, and the plurality of the requests registered in the ordering database. At least one of the goods, and / or the physical and mental condition, and at least one of the budgets, which are relatively frequently ordered by the particular client, based on at least one of the ordering history of the person. A step of identifying at least one of the products having a relatively high frequency of ordering in the group of the requesters similar to the requester as the recommended product.
From a plurality of product database in which the information related to the product has been registered, only including the step of acquiring the information of the specified the recommended products,
Each of the plurality of the products registered in the product database belongs to at least one of the plurality of preset product categories.
The process of identifying the recommended product is
A step of identifying at least one product category in which the frequency of ordering by the specific requester is relatively high based on the order history of the specific requester registered in the order database.
For the specified at least one product category, at least one product with a relatively high frequency of ordering by the plurality of requesters is selected based on the order history of the plurality of requesters registered in the order database. Including the process specified as the recommended product,
Purchase support server. It is a purchase support server that can communicate with the terminal device to which the instructions of the worker who purchases the product on behalf of the requester are input.
Processing unit and
The processing unit has a storage unit that stores a program for executing processing, and has a storage unit.
The processing unit
A step of receiving an instruction from the terminal device to select a specific requester from a plurality of the requesters to which the worker can be in charge of purchasing the product.
The process of obtaining information on recommended products that are recommended to be purchased for the specific client, and
The process of displaying the acquired information on the recommended product on the terminal device, and
The process of receiving the ordering instruction of the product input by the worker based on the displayed recommended product information from the terminal device is executed according to the program.
A requester database in which at least one of mental and physical condition information regarding the physical and mental condition of the requester and budget information regarding the budget that the requester can spend for purchasing the product is registered, and a plurality of the requests. You have access to at least one of the ordering databases in which the ordering history of the ordering of the goods made for you is registered.
The process of acquiring information on the recommended products is
The mental and physical condition information of the plurality of requesters registered in the requester database, the budget information of the plurality of requesters registered in the requester database, and the plurality of the requests registered in the ordering database. At least one of the goods, and / or the physical and mental condition, and at least one of the budgets, which are relatively frequently ordered by the particular client, based on at least one of the ordering history of the person. A step of identifying at least one of the products having a relatively high frequency of ordering in the group of the requesters similar to the requester as the recommended product.
From a plurality of product database in which the information related to the product has been registered, only including the step of acquiring the information of the specified the recommended products,
The process of acquiring information on the recommended products is
A step of classifying a plurality of the requesters registered in the requester database into a plurality of groups based on the information of the requester registered in the requester database is included.
The process of identifying the recommended product is
Based on the order history of the plurality of requesters registered in the order database, at least one product with a relatively high frequency of ordering in the group to which the specific requester belongs is designated as the recommended product. Including identifying,
Purchase support server. It is a purchase support server that can communicate with the terminal device to which the instructions of the worker who purchases the product on behalf of the requester are input.
Processing unit and
The processing unit has a storage unit that stores a program for executing processing, and has a storage unit.
The processing unit
A step of receiving an instruction from the terminal device to select a specific requester from a plurality of the requesters to which the worker can be in charge of purchasing the product.
The process of obtaining information on recommended products that are recommended to be purchased for the specific client, and
The process of displaying the acquired information on the recommended product on the terminal device, and
The process of receiving the ordering instruction of the product input by the worker based on the displayed recommended product information from the terminal device is executed according to the program.
A requester database in which at least one of mental and physical condition information regarding the physical and mental condition of the requester and budget information regarding the budget that the requester can spend for purchasing the product is registered, and a plurality of the requests. You have access to at least one of the ordering databases in which the ordering history of the ordering of the goods made for you is registered.
The process of acquiring information on the recommended products is
The mental and physical condition information of the plurality of requesters registered in the requester database, the budget information of the plurality of requesters registered in the requester database, and the plurality of the requests registered in the ordering database. At least one of the goods, and / or the physical and mental condition, and at least one of the budgets, which are relatively frequently ordered by the particular client, based on at least one of the ordering history of the person. A step of identifying at least one of the products having a relatively high frequency of ordering in the group of the requesters similar to the requester as the recommended product.
From a plurality of product database in which the information related to the product has been registered, only including the step of acquiring the information of the specified the recommended products,
Each of the plurality of the products registered in the product database belongs to at least one of the plurality of preset product categories.
The process of acquiring information on the recommended products is
A step of classifying a plurality of the requesters registered in the requester database into a plurality of groups based on the information of the requester registered in the requester database is included.
The process of identifying the recommended product is
A step of identifying at least one product category in which the frequency of ordering by the specific requester is relatively high based on the order history of the specific requester registered in the order database.
For the specified at least one product category, at least one in which the order frequency in the group to which the specific requester belongs is relatively high based on the order history of the plurality of requesters registered in the order database. Including a step of identifying the said product as the recommended product.
Purchase support server.

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