JP6856798B1 - Order management system, order management device, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To prevent unfairness in the order of reception depending on the amount of information input at the time of reception. SOLUTION: This is an order management system for managing waiting in a facility, in which a reception terminal that accepts input of reception information of a user and an order in which reception information is received from the reception terminal are registered. A management server is provided, and the order management server has a simple reception processing unit that registers a waiting list with less reception information than usual when at least one of the time zone and the congestion status satisfies a preset condition. Be prepared. [Selection diagram] Fig. 2

Description

The present invention relates to an order management system, an order management device, and a program.

Conventionally, in restaurants, amusement facilities, hospitals, banks, government offices, etc., various order management systems have been adopted in order to manage the waiting list of customers waiting for the service.

For example, Patent Document 1 describes a reservation management system that simultaneously provides a reservation management service to a plurality of facilities that can wait in line, and a user can use the Web, a telephone, or a store terminal to congest the facilities. It is stated that you can check the situation and apply for a waiting reservation. In addition, it is stated that when the turn of guidance is approaching, notification will be sent by phone or email.

Japanese Unexamined Patent Publication No. 2005-50002

Normally, waiting registrations are accepted not only from terminals installed in the facility but also online. Since the order is determined when the input operation of the reception item is completed, the reception registration can be performed in the earlier order when the information to be input at the reception is smaller.

Especially in medical institutions, there is a large difference in the amount of information to be input depending on whether it is the first visit or the second visit. For this reason, when many people register for reception, such as when the reception starts in the morning, some users register without entering the necessary items in order to complete the registration as soon as possible.

The present invention has been made in view of the circumstances described above, and one of the objects of the present invention is to prevent unfairness in the order of reception depending on the amount of information input at the time of reception.

The order management system according to the embodiment of the present invention is an order management system that manages the waiting list in a facility, and receives the reception information from the reception terminal and the reception terminal that accepts the input of the reception information of the user. In order, the order management server for registering the waiting list of the users is provided, and the order management server is less than usual when at least one of the time zone and the congestion status satisfies the preset conditions. It is equipped with a simple reception processing unit that registers waiting lists in reception information.

The order management device according to the embodiment of the present invention is an order management device that manages the waiting list in a facility, receives reception information of a user from a reception terminal, and registers the waiting list of the user in the order of reception. It is equipped with a waiting list registration unit and a simple reception processing section that registers waiting lists with less reception information than usual when at least one of the time zone and congestion status satisfies the preset conditions. ..

In the program according to the embodiment of the present invention, the computer that manages the waiting list in the facility receives the reception information of the user from the reception terminal and registers the waiting list of the user in the order of receiving the waiting list. , When at least one of the time zone and the congestion status satisfies the preset conditions, it functions as a simple reception processing unit that registers the waiting list with less reception information than usual.

According to the present invention, it is possible to prevent unfairness in the order of reception depending on the amount of information input at the time of reception.

The figure which shows the schematic structure of the order management system 1 which concerns on embodiment of this invention. FIG. 5 is a flowchart of a waiting reception registration process in the order management system 1 according to the embodiment of the present invention. The figure which illustrates the normal reception registration screen by the order management system 1 which concerns on embodiment of this invention. The figure which illustrates the simple reception registration screen by the order management system 1 which concerns on embodiment of this invention. The figure which illustrates the additional registration screen by the order management system 1 which concerns on embodiment of this invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. The same elements are designated by the same reference numerals, and duplicate description will be omitted.

In this embodiment, an example of waiting list management in Clinic A will be described, but it is applied to all facilities that manage waiting list of facility users, such as restaurants, amusement facilities, shopping malls, event venues, banks, and government offices. it can.

FIG. 1 is a diagram showing a schematic configuration of an order management system 1 according to the present embodiment. As shown in FIG. 1, the order management system 1 includes an order management server (order management device) 100 installed in a management center or the like, an order management terminal (reception terminal) 200 installed near the entrance of a facility, and the like. The user terminal (reception terminal) 300 is included. The order management server 100 is connected to the order management terminal 200 and the user terminal 300 via the communication network N. Although one order management terminal 200 is shown in FIG. 1, a plurality of order management terminals 200 may actually be used in one facility.

The user of the facility (here, clinic A) can operate the turn management terminal 200 and the user terminal 300 to register the waiting list at the facility. In addition, the waiting time can be confirmed via the user terminal 300, and a call can be received when the turn comes. In addition, facility employees and the like can operate the turn management terminal 200 to update the status of the waiting group registered in the waiting list.

The order management server 100 manages the waiting list registered via the order management terminal 200 and the user terminal 300 for each facility. In the present embodiment, the management of waiting in line for one facility will be described as an example, but the order management server 100 is actually connected to the order management terminals 200 installed in a plurality of facilities and waits in line for each facility. Is in control. The order management server 100 is composed of a general-purpose computer, and the server function is realized by operating a server program on the computer. The computer constituting the order management server 100 does not necessarily have to be one, and may be composed of a plurality of computers distributed on the communication network N.

The order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor (waiting registration unit, simple reception processing unit, reception information complement unit, additional input dunning unit) 120. There is. The management database 110 includes a client management table TA1 and a status management table TA2.

In the client management table TA1, a unique ID and passcode (account) assigned to the order management terminal 200 are registered for each facility. For example, "ID: A1 ...", "Passcode: AA2 ...", etc. are set as records of "Clinic A" in one record of the client management table TA1. This information is set, for example, by an administrator (for example, the owner of the facility) who manages the waiting list at each facility when the system is introduced. When using a plurality of order management terminals 200 in one facility, the same ID and passcode may be used, but for example, a plurality of IDs and passwords may be used properly according to certain conditions. ..

In the status management table TA2, a waiting list at each facility is registered. This waiting list includes a list of persons waiting in line (waiting group) and information (status information) indicating the waiting status of each waiting group. One record in the waiting list includes reception number "1", reception time "9:03", medical examination ticket number "A1001", clinical department "internal medicine", telephone number "03-1234-5678", and email address "abc". Information such as "@ def.jp", remarks "...", and status "calling" is included. In addition, information such as name and contact email address can be included.

In the remarks, information such as matters that need to be declared in advance (chronic condition, medicines taken, etc.) and the presence or absence of a letter of introduction are registered in free text.

The status includes "waiting", which is the state before the turn has arrived, "calling", which is the state of notifying that the turn has come, and "guidance", which is the state of actually guiding the person who has come to the examination room. "Done" and "Cancelled", which is a state in which the waiting list has been canceled, are included. What kind of item is set as the status can be set and changed as appropriate by the manager of each facility.

The information to be included in the waiting list can be set and changed as appropriate by the manager of each facility. The contents of the waiting list are updated based on the new registration information in the waiting list sent from the turn management terminal 200 or the user terminal 300, or the status update information (details will be described later).

The processor 120 is composed of an arithmetic and logical operation unit (CPU, etc.) that processes arithmetic operations, logical operations, bit operations, and various registers, and various registers, and manages the order by executing various programs stored in a storage means such as a ROM. It centrally controls each part of the server 100. The processor 120 also executes a computer program (order management application) for managing the waiting list in cooperation with the order management terminal 200.

The communication network N includes a communication network capable of transmitting and receiving information to and from the order management server 100, the order management terminal 200, the user terminal 300, and the like. The communication network N is, for example, any of the Internet, LAN, leased line, telephone line, corporate network, mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, and combinations thereof. It may be wired or wireless.

The order management terminal 200 is a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a personal digital assistant (PDA), or any other device capable of exchanging data with the order management server 100 via a communication network N. A terminal device can be used. A plurality of order management terminals 200 can be used in one facility. The order management terminal 200 is a terminal (reception terminal) used by the user for registration of the waiting list, and a terminal used by the employee for checking the contents of the waiting list and updating the status of each waiting group. It can be used as a (management terminal).

As shown in FIG. 1, the order management terminal 200 includes a processor 210, an input device 220, a display device 230, a communication interface 240, and a storage resource 250. The order management terminal 200 accepts input such as registration or update to the waiting list by operating an input device 220 such as a touch panel by a user who has come to the facility or an employee of the facility.

The processor 210 is composed of an arithmetic and logical operation unit (CPU, etc.) that processes arithmetic operations, logical operations, bit operations, and the like, and various registers. By executing various programs stored in the storage resource 250, the order management terminal 200 Centrally control each part of. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

The input device 220 includes various operation buttons and a touch panel for accepting inputs such as registration to the waiting list and clearing from the waiting list.

The display device 230 is a device for displaying a waiting list, a reception screen, and a status management screen, and is composed of, for example, a liquid crystal display.

The communication interface 240 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 240 is, for example, a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

The storage resource 250 is, for example, a logical device provided by a storage area of a physical device. The physical device is, for example, a computer-readable recording medium such as a disk drive or semiconductor memory (ROM, RAM, etc.).

The storage resource 250 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 240. Further, in the storage resource 250, in addition to these various programs and various data, a computer program (application) for managing the waiting list in cooperation with the order management server 100 by being executed by the processor 210 is stored. ..

The user terminal 300 is a terminal such as a smartphone, a mobile phone, a tablet terminal, a wearable device, or a notebook PC (personal computer) carried by a facility user. The user terminal 300 includes a processor 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to a communication network N, a disk drive or a semiconductor memory (ROM, RAM, etc.). It has 350 memory resources such as. In addition to these various programs and various data, the storage resource 350 stores a computer program (dedicated application) for using the service of the order management system 1.

(Reception registration waiting in line)
Next, the waiting reception registration process by the order management system 1 will be described with reference to the flowchart of FIG. Here, a case where the user performs online reception registration using his / her own user terminal 300 will be described.

First, the user operates the user terminal 300 to access the website of the order management system 1 and select the facility (here, clinic A) to be used (step S101).

Further, the user operates the user terminal 300 to send his / her own e-mail address to the order management server 100, and accesses the reception registration URL sent from the order management server 100 to the e-mail address (step). S102).

The reception guidance screen for clinic A is displayed on the user terminal 300 (step S103). On the reception guidance screen, for example, the current number of waiting groups and the expected waiting time are displayed. In addition, a button to be touched when registering for reception and a message prompting the touch operation are displayed.

When the user touches the button for proceeding to reception registration, the order management server 100 determines whether to perform normal reception processing or simple reception processing (step S104). When performing a normal reception process, the process proceeds to step S105. To perform a simple reception process, the process proceeds to step S106.

The simple reception process is a reception process in which there are fewer items to be input at the time of reception registration than in the normal reception process. In the normal reception process, in addition to the required items (for example, clinical department and telephone number), any input items (medical examination ticket number and remarks) are also entered, but in the simple reception process, only the required items are entered. Can be completed. Therefore, for all users, the amount of information to be input at the time of reception is the same, and there is no unfairness that the reception order is delayed due to the time required for input.

Whether or not to perform a simple reception process may be determined depending on the time of day. For example, it is considered that the users who accept the reception will concentrate for 30 minutes (for example, from 9:00 to 9:30) from the start of reception in the morning, so during this time period, a simple reception process should be performed. May be good. In addition, the judgment may be made according to the actual congestion situation. Specifically, when the number of groups waiting in line is a certain number or more (for example, 10 groups or more), a simple reception process may be performed.

When the process proceeds to step S105 and the normal reception process is performed, the reception registration screen as shown in FIG. 3 is displayed on the display device 330 of the user terminal 300. As shown in FIG. 3, "medical examination ticket number", "clinical department", "telephone number", and "remarks" are displayed as input items. Of these, "clinical department" and "telephone number" are mandatory items for all users. The "medical examination ticket number" is required to be entered except for the first medical examination. Entering "Remarks" is optional, but it is desirable to have as many entries as possible regarding necessary items (such as chronic illness, medications taken, and the presence or absence of a letter of introduction).

When the user inputs necessary items using the input device 320 of the user terminal 300 and operates the completion button, the input information is transmitted from the user terminal 300 to the order management server 100 as new registration information (step). S107).

When the order management server 100 receives the new registration information from the user terminal 300, the order management server 100 newly adds a set of waiting lists to the waiting list of the clinic A based on the received new registration information (step S108). For example, if you receive a medical examination ticket number "A1001", a clinical department "internal medicine", a telephone number "03-1234-5678", and a remark "with a letter of introduction" as new registration information, a new reception number "" will be added to the waiting list. 1 ”, reception time“ 9:03 ”, medical examination ticket number“ A1001 ”, clinical department“ internal medicine ”, telephone number“ 03-1234-5678 ”, email address“ abc@def.jp ”, remarks“ with letter of introduction ” , A record with the status "Waiting" is registered. The e-mail address entered in step S102 is registered as the e-mail address.

When the registration to the waiting list is completed, the reception number received from the order management server 100 and the estimated waiting time at the present time are displayed on the user terminal 300 (step S109).

On the other hand, when the process proceeds to step S106 and a simple reception process is performed, a simple reception registration screen as shown in FIG. 4 is displayed on the display device 330 of the user terminal 300. As shown in FIG. 4, on the simple reception registration screen, only the essential items "clinical department" and "telephone number" are displayed as input items.

When the user inputs the "clinical department" and the "telephone number" using the input device 320 of the user terminal 300 and operates the completion button, the input information is used as new registration information from the user terminal 300 to the order management server 100. Is transmitted to (step S110).

When the order management server 100 receives the new registration information from the user terminal 300, the order management server 100 newly adds a set of waiting lists to the waiting list of the clinic A based on the received new registration information (step S111). For example, when the clinical department "internal medicine" and the telephone number "03-1234-5678" are received as new registration information, the reception number "1", the reception time "9:03", and the medical examination ticket number are newly added to the waiting list. Records with the contents of "-", clinical department "internal medicine", telephone number "03-1234-5678", email address "abc@def.jp", remarks "-", and status "waiting" are registered. The e-mail address entered in step S102 is registered as the e-mail address.

When the registration to the waiting list is completed, the user terminal 300 displays the reception number received from the order management server 100, the estimated waiting time at the present time, and the URL for additional input (step S112). When the user accesses this URL from the user terminal 300, an additional registration screen as shown in FIG. 5 is displayed, and items (medical examination ticket number and remarks) that were not entered at the time of reception can be entered. When the additional registration is performed (step S113: YES), the order management server 100 updates the waiting list based on the contents of the additional registration (step S114). For example, when the remark "First visit. With letter of introduction" is registered, the contents of the record in the waiting list are the reception number "1", the reception time "9:03", the consultation ticket number "-", and the clinical department "Internal medicine". , Phone number "03-1234-5678", email address "abc@def.jp", remarks "First visit. With letter of introduction", status "Waiting".

(Dunning for additional registration)
The order management server 100 is requested to register the unregistered items in the user terminal 300 of the user of the record having the unregistered items (medical examination ticket number and remarks) among the records registered in the waiting list. Send a reminder to. The timing of the notification may be, for example, the timing when the call approaches (for example, the timing when the group three sets before is called).

For example, even if the medical examination ticket number is not registered, if the remarks record that it is the "first medical examination", the reminder may not be notified.

(Update waiting list)
The contents of each record in the waiting list are updated when an employee of the facility operates the order management terminal 200 to update the status. The status update process includes "cancel", "change", "call", and "guidance". "Cancel" means to cancel the waiting list, and "change" means to change the contents of the waiting list once entered. In addition, "call" means that the group whose turn has come is verbally called or notified by telephone or call mail, and "guidance" actually guides the group whose turn has come. It means that it is in a state.

When an employee operates the turn management terminal 200 to update the status, the turn waiting group to be updated is selected from the waiting list displayed on the turn management terminal 200, and the selected waiting group is selected. Either update process is performed. Information that identifies the waiting group to be updated (for example, reception number "1") and update processing information (for example, "guidance") are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. .. The order management server 100 updates the waiting list of the facility based on the received information. For example, when the "guidance" operation is performed on the reception number "1", the status of the waiting group of the reception number "1" is updated to "guided".

As described above, according to the present embodiment, when the reception registration is crowded, such as immediately after the reception starts in the morning, the reception can be completed once with only the minimum necessary input items. As a result, it is possible to prevent the unfairness that a person who has less information to be input at the time of reception can register the waiting list earlier.

In addition, if you register for reception with only the minimum number of input items, you can enter the remaining items after registration for reception. As a result, even for a user who has a lot of information to be input, it is possible to have all the necessary items registered by the time of calling, while taking care not to make the reception order unfavorable.

In addition, since the user who has not completed the input of the remaining items by at least the timing of the call is notified to urge the input, it is possible to prevent the omission of input of the necessary items.

The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the above embodiments are merely exemplary in all respects and are not to be construed in a limited manner. For example, the above-mentioned processing steps can be arbitrarily changed in order or executed in parallel within a range that does not cause a contradiction in the processing contents.

1 ... Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 220 ... Input device 230 ... Display device 240 ... Communication interface 250 ... Storage resource 300 ... User terminal 310 ... Processor 320 ... Input device 330 ... Display device 340 ... Communication interface 350 ... Storage resource TA1 ... Client management table TA2 ... Status management table N ... Communication network

Claims (5)

It is a turn management system that manages the waiting list at the facility.
A reception terminal that accepts input of user reception information and
It is provided with an order management server for registering the waiting list of the user in the order in which the reception information is received from the reception terminal.
The order management server
An order management system equipped with a simple reception processing unit that registers a waiting list with less reception information than usual when at least one of the time zone and congestion status meets the preset conditions. The order management server
The order management system according to claim 1, further comprising a reception information supplement section that accepts additional information input after registration for a waiting list registered with less reception information than usual. The order management server
Additional input dunning unit that sends a notification prompting the user to input additional information for the waiting list that has not accepted the additional information input among the waiting lists registered with less reception information than usual. 2. The order management system according to claim 2. It is a turn management device that manages the waiting list in the facility.
A waiting registration unit that receives user reception information from a reception terminal and registers the user's waiting list in the order in which it was received.
An order management device provided with a simple reception processing unit that registers a waiting list with less reception information than usual when at least one of the time zone and the congestion status satisfies a preset condition. A computer that manages the waiting list at the facility,
A waiting registration unit that receives user reception information from a reception terminal and registers the user's waiting list in the order in which it was received.
A program that functions as a simple reception processing unit that registers waiting lists with less reception information than usual when at least one of the time zone and congestion status meets the preset conditions.

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