JP6651349B2 - Medical examination agency system, medical examination agency management terminal and medical examination agency management program - Google Patents

Description

  An embodiment of the present invention relates to a medical examination office service management system, a medical examination office service management terminal, and a medical examination office service management program.

  The medical examination center conducts medical examinations such as health checkups. The clerk employed at the health check-up center performs the medical check-up affairs related to the delivery of the medical questionnaire and test kits to applicants for the medical check-up. For example, a clerk manually packs an inquiry sheet and a stool test kit, which are printed individually for each individual, and requests the shipping company to send it out.

JP-A-2002-063436 JP 2005-224354 A JP 2008-090466 A

  An object of the embodiment is to provide a medical examination administration service system, a medical examination administration service management terminal, and a medical examination administration service management program capable of acting as an external contractor.

  The medical checkup agency system according to the present embodiment is a computer-controlled medical checkup agency system for performing a medical checkup by a medical checkup center, wherein at least a medical checkup is performed from a computer of the medical checkup center. A receiving unit that receives request information including the destination information of the applicant, a destination output unit that outputs the destination information included in the received request information, and a notification of completion of dispatch of a shipment to a destination indicated by the destination information And a transmission unit for transmitting the data to the computer of the medical examination center.

FIG. 1 is a diagram illustrating a network environment of the medical examination office work proxy system according to the present embodiment. FIG. 2 is a diagram showing a typical flow of a medical examination operation performed by the examinee terminal, the medical examination office management server, the medical examination system, the inquiry form server, the office agency server, and the shipping agency server according to the present embodiment. . FIG. 3 is a diagram showing a configuration of the agency management system of FIG. FIG. 4 is a diagram showing an example of the agency request table stored in the office agency database of FIG. FIG. 5 is a diagram illustrating an example of an office agency management table stored in the office agency database of FIG. FIG. 6 is a diagram showing an example of an inquiry form input management table stored in the agency service database of FIG. FIG. 7 is a diagram showing an example of a shipping request management table stored in the agency service database of FIG. FIG. 8 is a diagram showing the configuration of the shipping agent management system of FIG. FIG. 9 is a diagram showing an example of a shipping agency request table stored in the shipping agency database of FIG. FIG. 10 is a diagram showing an example of a shipping management table stored in the shipping agency database of FIG. FIG. 11 is a diagram illustrating a typical flow of a medical examination administrative agency management process performed by the administrative agency server of FIG. 3. FIG. 12 is a diagram showing an example of an inquiry form input guide mail created by the processing circuit in step SA3. FIG. 13 is a diagram showing an example of an input screen of an inquiry form input site managed by the inquiry form web server of FIG. FIG. 14 is a diagram showing a typical flow of the shipping agency management process by the shipping agency server of FIG. FIG. 15 is a diagram illustrating a network environment of the medical examination office work proxy system according to a modification of the present embodiment. FIG. 16 is a diagram schematically showing the work contents of the medical checkup affairs before and after the medical checkup and the flow of dispatched goods.

  Hereinafter, the medical examination administrative agency system, the medical examination administrative agency management terminal, and the medical examination administrative agency management program according to the present embodiment will be described with reference to the drawings.

  The medical examination agency system, the medical examination agency management terminal, and the medical examination agency management program according to the present embodiment provide a health checkup service for arranging a questionnaire for an applicant for a medical examination and sending a test kit to the applicant. The purpose is to act on behalf of an external contractor for medical affairs. The medical examination (medical examination) according to the present embodiment is an examination of a health condition performed in a medical facility, and may be a precise examination (medical check) involving hospitalization or a simple examination without hospitalization. May be used. The medical facility that conducts the medical examination may be a hospital that performs a medical examination as part of the medical operation, or a medical facility that specializes in the medical examination (hereinafter referred to as a medical examination center). good. Hereinafter, it is assumed that the medical facility according to the present embodiment is a medical examination center for the purpose of concrete description.

  FIG. 16 is a diagram schematically showing the work contents of the medical checkup affairs before and after the medical checkup and the flow of dispatched goods. As shown in FIG. 16, when the examinee applies for a medical examination at the medical examination center, the clerk of the medical examination center prints an inquiry sheet before the examination, pastes the address on the envelope, and attaches the address to the envelope. Enclose shipments such as medical questionnaires and stool kits. The forms, envelopes and stool kits for the medical questionnaire are manufactured by the respective manufacturers, and are collected by the collection center of the home delivery company. Then, it is delivered from the delivery center of the home delivery company to the medical examination center. The clerk at the health check-up center requests the carrier of the envelope enclosing the medical questionnaire and the stool test kit to the patient. The carrier collects the envelope enclosing the medical questionnaire and the stool inspection kit at the collection center. The carrier's delivery center delivers the envelope to the examinee as a letter.

  On the day of the medical examination, the examinee brings the medical checkup sheet and the test kit to the medical examination center and undergoes the medical examination. The clerk at the health check-up center performs reception and payment on the day of the consultation. The clerk also reads the completed questionnaire that the examinee brought. On the day after the medical examination, the clerk cuts and discards the read medical questionnaire. Discarded waste paper is collected by a waste paper collection company. In addition, the clerk of the medical examination center prints the medical examination result (medical examination result) on a sheet, inserts the medical examination result sheet into an envelope, and requests the shipping company to send it out. The carrier collects the envelope into which the examination result sheet is inserted from the medical examination center and delivers the envelope to the examinee.

  As described above, under the present circumstances, medical examination clerical work related to the delivery of questionnaires and shipments is performed by clerks having medical qualifications with a high hourly wage unit price, and thus the labor cost tends to be high. In addition, the cost of transporting paper, test kits, and the like occurs on a routine basis, and the cost of transport and the labor cost of clerks make up a small percentage of the cost at the medical examination center. In addition, it is necessary to constantly secure a storage place for outgoing goods and a work place / equipment for a medical examination office, and these equipment costs also occupy much of the expenses at the medical examination center. It is difficult to flexibly increase or decrease the personnel costs, transportation costs, facility costs, and the like related to these medical examinations according to the number of examinees.

  In view of the above circumstances, the medical checkup agency system, the medical checkup agency management terminal, and the medical checkup agency management program according to the present embodiment enable the above-mentioned medical examination office to be performed by an external contractor, Reduce the burden and cost of medical examination work. In addition, the medical examination administration system, the medical examination administration agency management terminal, and the medical examination administration agency management program according to the present embodiment enable the above-mentioned medical examination administration to be carried out by an external contractor, so that the The construction of such a new billing system is realized.

  FIG. 1 is a diagram illustrating a network environment of the medical examination office work proxy system 1 according to the present embodiment. As shown in FIG. 1, the medical examination office work proxy system 1 according to the present embodiment is communicably connected to a patient terminal 100 and a medical examination center system 200 via a network.

  The examinee terminal 100 is a computer terminal used by the examinee of the health examination. The examinee terminal 100 may be a stationary computer or a portable computer.

  The medical examination center system 200 is a computer-controlled system provided in the medical examination center. The medical examination center system 200 has a medical examination office management server 300 and a medical examination system 400. The medical examination office management server 300 is a computer that manages the medical examination office related to the medical examination. The medical examination office management server 300 may be constructed by a single computer, or may be constructed by a plurality of computers. The medical examination system 400 is a system controlled by a computer in order to collectively manage from a medical examination to a result report. The medical examination system 400 may be constructed by a single computer, or may be constructed by a plurality of computers.

  The administrative agency management system 10 is a system controlled by a computer provided in a facility of a contractor (hereinafter, referred to as an administrative agent) that undertakes a medical examination administration agency. The administrative agency management system 10 realizes, by a computer, an agency for a medical examination by an administrative agency. Specifically, the administrative agency management system 10 includes an administrative agency server 11 and an inquiry form web server 13. The office work proxy server 11 is a server computer that manages the office work for the medical examination business. The administrative agency server 11 may be constructed by a single computer, or may be constructed by a plurality of computers. The questionnaire form web server 13 is a computer for managing the questionnaire information of the examinee. Specifically, the inquiry form web server 13 is a server computer connected to the network so that the examinee terminal 100 can input and browse the inquiry information.

  The delivery agent management system 20 is a system controlled by a computer provided in a facility of a contractor (hereinafter, referred to as a dispatch agent) that undertakes dispatch of dispatched items related to a medical examination. The shipping agent management system 20 realizes, by a computer, an agent for sending out a shipping item by a shipping agent. Specifically, the shipping agent management system 20 includes a shipping agent server 21 and a shipping agent terminal 23. The dispatch agency server 21 is a server computer that manages the agency of dispatch of dispatched items. The shipping agent server 21 may be constructed by a single computer, or may be constructed by a plurality of computers. The shipping agent terminal 23 is a computer terminal used by an employee of the shipping agent. The dispatcher terminal 23 may be a stationary computer or a portable computer.

  FIG. 2 is a typical example of a medical examination operation performed by the examinee terminal 100, the medical examination administration management server 300, the medical examination system 400, the inquiry form web server 13, the administration agency server 11, and the shipping agency server 21 according to the present embodiment. It is a figure which shows a flow.

  As shown in FIG. 2, first, the examinee terminal 100 notifies a medical examination request to the medical examination management server 300 via the network in order to apply for a medical examination of the examinee (step S1). The medical examination management server 300 receives a medical examination request from the examinee terminal 100. Then, the medical examination administration management server 300 notifies the office administration server 11 of a proxy request for a medical examination administration relating to the examinee (step S2). The medical examination administration management server 300 will request a medical examination administration on behalf of each examinee. The administrative agency server 11 accepts the medical examination administrative agency request, and performs the medical examination administrative agency for the examinee (step SA).

  The request for the medical examination clerk's agency from the medical examination clerk management server 300 to the administrative clerk server 11 is notified together with the patient information (hereinafter, referred to as clerical agency personal information) necessary for performing the medical examination affairs for the patient. . The administrative agency personal information includes at least the name of the examinee, the address such as the address, the mail address, and the type of the shipment. More specifically, the type of the shipment is the type of equipment (hereinafter referred to as a test kit) required for each test included in the medical examination. Examples of the test kit include a stool test kit, an electrocardiograph, and an activity meter. The administrative agency server 11 manages and supports the medical examination agency using the administrative agency personal information. The details of the medical examination office work will be described later.

  The type of the test kit to be shipped is determined by the medical examination management server 300 based on the examination course of the medical examination. For example, in the case of a basic examination course for a health examination, a stool kit is used as an examination kit, and as an option, in an examination course in which a metabolic examination is performed, an activity meter is used in addition to the stool kit as an examination kit. In the case of an examination course for performing a detailed examination of the heart, an electrocardiograph is used as an examination kit in addition to the stool kit. In this case, the health examination management server 300 may hold a table (hereinafter, referred to as a test course / test kit correspondence table) in which test courses and test kit types are associated with each other. The medical examination management server 300 searches the examination course / examination kit correspondence table using the examination course related to the examination applicant as a search key, and determines the examination kit associated with the examination course as the type of the examination kit to be sent. be able to.

  In addition, the medical examination management server 300 may determine the type of the test kit to be sent based on the history of the medical examination for the applicant. For example, the medical examination office management server 300, in the past, typically when it is determined that there is no abnormality in the latest consultation results, when a stool kit is used as a test kit, when it is determined to be metabolic in the past consultation results, An activity meter is used as a test kit in addition to the stool kit, and when a heart disease is determined based on the results of past consultation, an electrocardiograph is used as the test kit in addition to the stool kit. In this case, it is preferable that the medical examination administration management server 300 retains a table (hereinafter, referred to as a consultation result / test kit correspondence table) in which the examination results are associated with the types of test kits. The medical examination management server 300 searches the consultation result / test kit correspondence table using the past consultation results of the consultation applicant as a search key, and determines the examination kit associated with the consultation result as the type of the examination kit to be sent. Can be determined.

  As described above, by automatically determining the type of the result kit to be shipped, the work load on the determination of the type of the test kit to be shipped by the clerk of the medical examination center can be reduced.

  Note that the application for the medical examination is not limited to a request notification from the examinee terminal 100 to the medical examination management server 300 via the network. For example, the examinee may apply for a medical checkup directly from the counter of the medical checkup center by transmitting personal information of the administrative agent to the medical checkup center, or may apply for a medical checkup by mail with the personal information of the administrative agent. But it is good.

  As shown in FIG. 2, in the medical examination administration agency (SA), the administration agency server 11 transmits a web input guide for guiding the input of the inquiry information using the website to the examinee terminal 100 (step S3). . The examinee terminal 100 inputs the inquiry information using the website (step S4). The input inquiry information is recorded in the inquiry form web server 13 which manages the website. When the medical inquiry information is input, the medical inquiry form web server 13 transmits a notification of completion of the input of the medical inquiry information and the input medical inquiry information to the administrative agency server 11 (step S5). After receiving the input completion notification and the input inquiry information, the office work proxy server 11 transmits the input completion notification and the input inquiry information to the medical examination system 400 (step S6). The medical examination system 400 stores the input inquiry information. The input inquiry information is used at the time of medical examination of the examinee.

  When receiving the input completion notification, the administrative agency server 11 notifies the shipping agency server 21 of an agency request for the delivery of a shipment such as a test kit for the patient (step S7). The dispatching proxy server 21 receives the proxy request and performs proxying of the shipment of the inspection kit (step SB). The dispatch agency request from the office agency server 11 to the dispatch agency server 21 is notified together with the patient information (hereinafter, referred to as dispatch agency personal information) necessary for dispatching the test kit for the patient. The shipping agent personal information includes at least the address of the examinee, such as the name, address, and the type of the test kit. The clerical agency server 11 manages and supports shipping agency using the shipping agency personal information. Details of the shipping agency (SB) will be described later. When the shipment is completed, the shipping agent server sends a shipping completion notification to the office agent server 11 (step S8).

  When receiving the shipping completion notification from the shipping agency server 21 in the medical examination office agency, the office agency server 11 notifies the medical examination administration server 300 of the cost of the medical examination agency related to the examinee together with the shipping completion notification. It transmits (step S9). Thereby, the medical examination agency work by the office work proxy server 11 is completed.

  Thereafter, on the day of the medical examination, the examinee goes to the medical examination center for a medical examination. The medical examination system 400 performs a medical examination of the examinee (Step SC). After the medical examination, the medical examination system 400 transmits the examination result (medical examination result) to the examinee terminal 100 (step S10). The result of the consultation may be mailed to the examinee's home or workplace.

  As described above, when a medical examination is applied from a medical examinee, the medical examination administrative management server 300 transmits the administrative agency personal information necessary for the delivery of the shipment to the medical examinee and the input management of the medical inquiry information. Request for a medical checkup. The clerical agency server 11 can perform a medical examination clerical clerk including dispatch of a delivery item to the examinee and input management of the medical consultation information based on the clerical agency personal information. Specifically, the clerical agency server 11 receives an clerical agency request from the medical examination administrative server 300 and receives an clerical agency request. Provide input guidance. When the medical examination work for the consultation applicant has been completed, the office work proxy server 11 bills the expenses together with the shipping completion notice. According to the present embodiment, the clerk of the medical examination center can complete the medical examination affair only by requesting the clerical agent to perform the medical examination affairs. Therefore, it is possible to reduce the burden and cost of the medical examination center medical examination office work. For the agency business, it is possible to secure profit through the agency of the medical examination business.

  In the medical examination office work proxy system 1 according to the present embodiment, the medical questionnaire web server 13 realizes the conversion of the medical questionnaire to web. By converting the medical questionnaire to a web, it is possible to eliminate the work of reading, cutting, and discarding the completed medical questionnaire in the medical examination center as compared with the case of using a paper medical questionnaire. Therefore, the medical examination office work proxy system 1 according to the present embodiment can reduce the operation costs and the like of the medical examination center related to these operations. In addition, the shipping agent does not need to deliver the medical questionnaire to the examinee before the medical examination, so that the paper and printing costs can be reduced, and the delivery costs can be reduced.

  In the present embodiment, the administrative agent and the shipping agent may be the same agent or different agents. However, in the following description, it is assumed that the administrative agent and the shipping agent are different agents unless otherwise specified. In this case, if the service agent outsources the shipping agent service to the carrier, the process of sending the materials and the inspection kit is simplified, and the transportation cost can be reduced.

Hereinafter, the configurations and operation examples of the administrative agency management system 10 and the shipping agency management system 20 will be described in detail. In the present embodiment, the clerical agent and the shipping agent may be the same agent or different agents. In the following description, it is assumed that the administrative agent and the shipping agent are different agents unless otherwise specified. In this case, when the service agent outsources the shipping agent service to the carrier, materials and inspection kits. FIG. 3 is a diagram showing the configuration of the office agent management system 10. As shown in FIG. As shown in FIG. 3, the administrative agency management system 10 has an administrative agency server 11 and an inquiry form web server 13.

  The office agency server 11 has an office agency database 31, a processing circuit 32, a communication circuit 33, a display circuit 34, an input circuit 35, and a storage circuit 36. The administrative agency database 31, the processing circuit 32, the communication circuit 33, the display circuit 34, the input circuit 35, and the storage circuit 36 are communicably connected to each other via a bus.

  The administrative agency database 31 is a large-capacity storage device such as a hard disk that stores various information related to the medical examination administrative agency. Specifically, the administrative agency database 31 includes an agency request table 311, an administrative agency management table 313, an inquiry form input management table 315, and a shipping request management table 317.

  FIG. 4 is a diagram illustrating an example of the proxy request table 311. As shown in FIG. 4, the agency request table 311 stores office agency personal information transmitted from the medical examination office management server 300 for each examinee. Specifically, the administrative agency personal information has items of “ID”, “examinee”, “acceptance date”, “address”, “mail address”, and “shipping item”. “ID” indicates an identifier assigned to each proxy request for a medical checkup. The “examinee” indicates the name of the examinee who has undergone the medical examination pertaining to the agency request. The “acceptance date” indicates the date on which the administrative agency server 11 receives the administrative agency personal information transmitted from the medical examination administrative management server 300 for each examinee. “Address” indicates the address of the examinee. "E-mail address" indicates the e-mail address of the examinee. “Shipment” indicates the type of inspection kit to be sent.

  As shown in FIG. 4, for example, the administrative agency personal information record with ID “1” is related to the examinee “A”, and the request date of the examinee “A” is “2015/12/1”; The address is "XX city @ town XXXX", the mail address is "abcd @ xyz", and the shipment is "mail service kit". The proxy request table 311 is managed by the request management function 321 of the processing circuit 32.

  FIG. 5 is a diagram illustrating an example of the administrative agency management table 313. As shown in FIG. 5, the agency management table 313 stores the agency information for managing the progress of the agency request for the agency. The medical check-up agency information includes "ID", "examinee", "reception date", "inquiry input guidance", "input completion notification", "shipping agency request", "shipment completion notification", "cost" and " Expense Claim ”. “ID” indicates an identifier assigned to each proxy request for a medical checkup. The “examinee” indicates the name of the examinee who has undergone the medical examination pertaining to the agency request. The “acceptance date” indicates the date on which the administrative agency personal information is received by the administrative agency server 11. “Inquiry guidance input guidance” indicates whether or not the clerical agent server 11 has provided guidance to the examinee terminal 100 for inputting inquiry information. When the input guidance has been completed, the date on which the input guidance was performed is input in the “interview input guidance”. The “input completion notification” indicates whether or not the administrative agency server 11 has notified the medical examination system 400 of the completion of the input of the inquiry information. When the input completion notification has been given, the date of the input completion notification is input in the "input completion notification". “Sending agency request” indicates whether the clerical agency server 11 has requested the shipping agency server 21 for shipping agency. If the shipping agency request has been made, the date on which the shipping agency request was made is input in the “shipping agency request”. The “cost” includes the cost of the medical examination administration service for the relevant examinee, which is notified by the office administration server 11 to the medical examination administration server 300. “Cost request” indicates whether or not the clerical agent server 11 has notified the medical examination management server 300 of the completion of shipping and billed the cost.

  As shown in FIG. 5, for example, the administrative agency personal information record with ID “1” is a person related to the examinee “A”, and the reception date of the examinee “A” is “2015/12/1”, The consultation input guidance is performed on “2015/12/4”, the input completion notification is performed on “2015/12/11”, the shipping agency request is performed on “2015/12/11”, and the shipping completion notification is “ 2015/12/13 ", the cost is" $ 1,000 ", indicating that the cost claim was made" 2015/12/14 ". The administrative agency management table 313 is managed by a request management function 321 of the processing circuit 32 described later.

  FIG. 6 is a diagram illustrating an example of the medical inquiry form input management table 315. As shown in FIG. 6, the inquiry form input management table 315 stores the inquiry input management information for managing the progress of the input management substitution for the inquiry information. The consultation input management information includes "ID", "consultant", "reception date", "consultation input guidance", "input completion notification", "confirmation date of medical examination system", "interrogation form proxy status", and "reminder". Items. “ID” indicates an identifier assigned to each proxy request for a medical checkup. The “examinee” indicates the name of the examinee who has undergone the medical examination pertaining to the agency request. The “acceptance date” indicates the date on which the administrative agency personal information is received by the administrative agency server 11. “Inquiry guidance input guidance” indicates whether or not the clerical agent server 11 has provided guidance to the examinee terminal 100 for inputting inquiry information. In the case where the input guidance has been completed, the date on which the input guidance was provided is input in the inquiry input guidance item. The “input completion notification” indicates whether or not the administrative agency server 11 has notified the medical examination system 400 of the completion of the input of the inquiry information. When the input completion notification has been given, the date of the input completion notification is input in the "input completion notification". “Notification date of medical examination system” indicates the date on which the administrative agency server 11 has notified the medical examination system 400 of the input completion notification. The “interrogation form proxy status” indicates a status indicating the progress status related to the input management of the consultation information. The “interrogation form proxy status” includes, for example, unguided, guided, completed notification, and reminder. Unguided is a state where guidance for inputting a medical questionnaire has not yet been performed. Guided is a state in which the medical examination form input guidance has been performed, but the completion notification to the medical examination system 400 has not been performed. The completion notification has been completed. The reminder has been completed is a state in which a reminder to input medical inquiry information has been performed. When the input completion notification is not transmitted from the medical inquiry form web server 13 within a predetermined period after the input guidance is performed, the clerical agent server 11 prompts the examinee terminal 100 to input medical inquiry information. “Dunning” indicates the date on which the administrative agency server 11 has urged the consultant terminal 100 to input consultation information.

  As shown in FIG. 6, for example, the inquiry input management information record of ID “1” is a person related to the patient “A”, and the reception date of the patient “A” is “2015/12/3”; The medical guidance input guidance is performed on "2015/12/4", the input completion notification is performed on "2015/12/11", the medical checkup system notification date is "2015/12/12", and the medical inquiry form proxy status Indicates that “completion notification has been completed”. As described above, the medical questionnaire input management table 315 manages the medical questionnaire input work on a per-examinee basis. The inquiry form input management table 315 is managed by an inquiry form input request management function 322 of the processing circuit 32 described later.

  FIG. 7 is a diagram illustrating an example of the shipping request management table 317. The shipping request management table 317 stores shipping agent personal information for managing the progress of the agent's shipping agency. Specifically, the shipping agency personal information includes “ID”, “examinee”, “acceptance date”, “address”, “shipping item”, “shipping agency request”, “shipping completion notification”, “shipping agency status”. And "Return". “ID” indicates an identifier assigned to each proxy request for a medical checkup. The “examinee” indicates the name of the examinee who has undergone the medical examination pertaining to the agency request. The “acceptance date” indicates the date on which the clerical agency server 11 accepts the clerical agency personal information. “Address” indicates the address of the examinee. “Shipment” indicates the type of inspection kit to be sent. “Sending agency request” indicates whether the clerical agency server 11 has requested the shipping agency server 21 for shipping agency. If the shipping agency request has been made, the date on which the shipping agency request was made is entered in the shipping agency request item. The “shipping completion notification” indicates whether or not the shipping agency server 21 has transmitted a shipping agency completion notification. When the shipping agency completion notification is made, the date on which the shipping agency completion notification was received is input. The “shipping agency status” includes a status indicating the progress of the shipping agency. The “shipping agency status” includes, for example, unrequested, requested, completed, and returned. An unrequested state is a state in which a shipping agent request has not been made to the shipping agent server 21 yet. Requested is a state in which a shipping agency request has been made to the shipping agency server 21, but a shipping completion notification has not been sent from the shipping agency server 21. The completion notification is a state in which the shipping agent server 21 has sent a shipping completion notification. The return notification is in a state where the return notification is transmitted from the shipping agent server 21. When the dispatched goods are dispatched by the dispatching agency and the dispatched goods are returned, a notice of return is sent from the dispatching agency server 21 to the clerical agency server 11. “Return” indicates the date on which a return notification was sent from the shipping agent server 21 to the clerical agent server 11.

  As shown in FIG. 7, for example, the medical inquiry input management information record with ID “1” is a person related to the patient “A”, and the reception date of the patient “A” is “2015/12/3”; The address is “XX city XXX × XXX”, the shipping item is “test kit”, the shipping agency request is made on “2015/12/11”, and the shipping completion notification is “2015/12 / 13 ", indicating that the shipping agency status is" completion notified ". As described above, the medical questionnaire input management table 315 manages the medical questionnaire input work on a per-examinee basis. The shipping request management table 317 is managed by a shipping proxy request managing function 323 of the processing circuit 32 described later.

  As shown in FIG. 3, the processing circuit 32 functions as a center of the administrative agency management system 10 according to the present embodiment. The processing circuit 32 includes a processing device (processor) such as a CPU (Central Processing Unit), an MPU (Micro Processing Unit), and a GPU (Graphics Processing Unit) and a storage device such as a ROM (Read Only Memory) and a RAM (Random Access Memory). (Memory). The processing circuit 32 realizes a function corresponding to the business agency program by executing the business agency program stored in the storage circuit 36 or the like.

  Specifically, the processing circuit 32 executes the above-mentioned clerical agency program to execute a request managing function 321, an inquiry form input request managing function 322, a shipping agent request managing function 323, an inquiry form input request function 324, and a shipping agent request. The function 325, the cost calculation function 326, and the administrative agency completion notification function 327 are realized.

  The execution of the request management function 321 causes the processing circuit 32 to manage a proxy request for a medical examination business from the medical examination business management server 300 using the business agency management table 313. Specifically, when the processing circuit 32 receives a medical examination administrative agency request from the medical examination administrative management server 300, the processing circuit 32 registers the administrative agency personal information transmitted together with the medical examination administrative agency request in the agency request table 311. Further, the processing circuit 32 manages a request for a proxy for a medical examination affair for each consultation applicant by updating each item of the medical examination clerical agency information constituting the administrative agency management table 313.

  By executing the inquiry form input request management function 322, the processing circuit 32 manages the inquiry form input request using the inquiry form input management table 315. More specifically, the processing circuit 32 generates medical inquiry input management information on the medical examination applicant at the time of requesting medical inquiry form input. Then, the processing circuit 32 manages the proxy request for the inquiry information input management for each consultation applicant by updating each item of the inquiry input management information constituting the inquiry form input management table 315.

  The processing circuit 32 manages the shipping agency request using the shipping agency management table 317 by executing the shipping agency request managing function 323. Specifically, the processing circuit 32 generates shipping agent management information on the consultation applicant at the time of the shipping agent request. Then, the processing circuit 32 manages the shipping agency request for each consultation applicant by updating each item of the shipping agency management information constituting the shipping request management table 317.

  The execution of the inquiry form input request function 324 causes the processing circuit 32 to transmit the guidance information for the inquiry form to the patient terminal 100 via the communication circuit 33.

  The processing circuit 32 transmits a shipping agency request to the shipping agency server 21 via the communication circuit 33 by executing the shipping agency request function 325. At this time, the processing circuit 32 generates shipping agent personal information necessary for sending out the shipment to the consultation applicant based on the office agent personal information registered in the agent request table 311. The processing circuit 32 transmits the generated shipping agency personal information to the shipping agency server 21 together with the shipping agency request.

  The execution of the cost calculation function 326 causes the processing circuit 32 to calculate the cost related to the medical check-up office work for each examinee. For example, when the processing circuit 32 receives the notification of completion of the shipping agent from the shipping agent server 21 and receives the notification of the completion of inputting the inquiry information from the inquiry form web server 13, the processing circuit 32 calculates the cost based on a predetermined billing item.

  The processing circuit 32 transmits a completion notification of the medical check-up agency operation to the medical check-up office management server 300 via the communication circuit 33 by executing the office agency completion notification function 327. For example, when the processing circuit 32 receives the completion notification of the shipping agent from the shipping agent server 21 and receives the notification of the completion of the input of the medical examination information from the medical inquiry form web server 13, the processing circuit 32 sends the medical examination administrative management server 300 Send a completion notification.

  The communication circuit 33 performs data communication with the medical inquiry form web server 13 included in the administrative agency management system 10. In addition, the communication circuit 33 performs data communication with the examinee terminal 100, the medical examination administration management server 300, the medical examination system 400, and the delivery agency server 21 provided outside the administrative agency management system 10.

  The display circuit 34 displays various data under the control of the processing circuit 32. Specifically, the display circuit 34 has a display interface circuit and a display device. The display interface circuit converts data representing a display target into a video signal. The display signal is supplied to a display device. The display device displays a video signal representing a display target. As the display device, for example, a CRT display, a liquid crystal display, an organic EL display, an LED display, a plasma display, or any other display known in the art can be appropriately used.

  The input circuit 35 inputs various commands from the user. Specifically, the input circuit 35 has an input device and an input interface circuit. The input device receives various commands from the user. As an input device, a keyboard, a mouse, various switches, and the like can be used. The input interface circuit supplies an output signal from the input device to the processing circuit 32 via a bus.

  The storage circuit 36 is a storage device such as a hard disk drive (HDD), a solid state drive (SSD), or an integrated circuit storage device for storing various information. In addition, the storage circuit 36 may be a drive device or the like that reads and writes various information with a portable storage medium such as a CD-ROM drive, a DVD drive, and a flash memory. For example, the storage circuit 36 stores an office agent program and the like according to the present embodiment.

  Next, the configuration of the shipping agent management system 20 will be described. FIG. 8 is a diagram showing a configuration of the shipping agent management system 20. As shown in FIG. 8, the shipping agent management system 20 has a shipping agent server 21 and a shipping agent terminal 23.

  The shipping agent server 21 has a shipping agent database 41, a processing circuit 42, a communication circuit 43, a printing machine 44, a display circuit 45, an input circuit 46, and a storage circuit 47. The shipping agent database 41, the processing circuit 42, the communication circuit 43, the printing machine 44, the display circuit 45, the input circuit 46, and the storage circuit 47 are communicably connected to each other via a bus.

  The dispatch agency database 41 is a large-capacity storage device such as a hard disk that stores various information related to the dispatch agency. Specifically, the shipping agent database 41 includes a shipping agent request table 411 and a shipping management table 413.

  FIG. 9 is a diagram illustrating an example of the shipping proxy request table 411. As shown in FIG. 9, the shipping agent request table 411 manages the shipping agent personal information transmitted from the office agent server 11 for each examinee. Specifically, the shipping agent personal information has items of “ID”, “examinee”, “acceptance date”, “address”, and “shipping item”. “ID” indicates an identifier assigned to each proxy request for a medical checkup. The “examinee” is the name of the applicant for the medical examination for the agency request. The “acceptance date” indicates the date on which the administrative agency server 11 receives the administrative agency personal information transmitted from the medical examination administrative management server 300 for each examinee. “Address” indicates the address of the examinee. “Shipment” is the type of inspection kit to be sent.

  As shown in FIG. 9, for example, the administrative agency personal information record with ID “1” is related to the examinee “A”, the request date of the examinee “A” is “2015/12/1”, The address is "XX city △△ town XXXX", and the shipment is "test kit". As described above, the delivery proxy request table 411 is managed by the delivery proxy management function 421 of the processing circuit 42.

  FIG. 10 is a diagram illustrating an example of the shipping management table 413. The dispatch management table 413 stores dispatch agency management information for managing the progress of the dispatch agency of the shipment. Specifically, the shipping agent management information includes “ID”, “examinee”, “acceptance date”, “address”, “shipping item”, “kit ID”, “shipping”, “shipping status”, and “return”. , "Shipping completion notice" and "return notice". “ID” indicates an identifier assigned to each proxy request for a medical checkup. The “examinee” is the name of the examinee who has undergone a physical examination pertaining to the agency request. The “acceptance date” indicates the date on which the delivery agency request has been accepted from the office agency server 11. “Address” indicates the address of the examinee. “Shipment” indicates the type of inspection kit to be sent. “Kit ID” is an identifier of the test kit. “Ship” indicates the date on which the test kit was sent. The “shipping status” includes a status indicating the progress of shipping. The “shipping status” includes, for example, unshipped, shipped, and returned. The unsent status indicates that the test kit has not been sent yet. The dispatched status is a state in which the test kit has been dispatched. The return status is a state in which the test kit has been returned. "Return" indicates the date on which the test kit was returned. The “shipping completion notification” indicates whether or not a shipping completion notification has been sent to the administrative agency server 11, and when the shipping completion notification has been made, the date is input. The “return notification” indicates whether or not a return notification has been made to the administrative agency server 11 when the inspection kit has been returned. When the return notification has been made, the date thereof is input.

  As illustrated in FIG. 10, for example, the inquiry input management information record of ID “1” is a person related to the patient “A”, and the reception date of the patient “A” is “2015/12/11”; The address is "XX city, town, XXX", the shipment is "test kit", the kit ID is "K12345", the shipment is performed on "2015/12/12", and the shipment status Is "shipped", indicating that the shipping completion notification is made on "2015/12/13". As described above, the medical questionnaire input management table 315 manages the medical questionnaire input work on a per-examinee basis. The shipping request management table 317 is managed by a shipping proxy request managing function 323 of the processing circuit 32 described later.

  The processing circuit 42 functions as a center of the shipping agent management system 20 according to the present embodiment. The processing circuit 42 includes a processing device (processor) such as a CPU (Central Processing Unit), an MPU (Micro Processing Unit), and a GPU (Graphics Processing Unit) and a storage device such as a ROM (Read Only Memory) and a RAM (Random Access Memory). (Memory). The processing circuit 42 implements a function corresponding to the sending proxy program by executing the sending proxy program stored in the storage circuit 47 or the like.

  More specifically, the processing circuit 42 executes the above-mentioned dispatch agent program to realize the dispatch agent management function 421, the request output function 422, the destination output function 423, and the dispatch agent completion notification function 424.

  The execution of the dispatching proxy management function 421 causes the processing circuit 42 to manage a dispatching proxy request from the administrative agency server 11 using the dispatching management table 413. Specifically, when receiving a shipping agency request from the office agency server 11, the processing circuit 42 registers the shipping agency personal information transmitted together with the shipping agency request in the shipping agency request table 411. Further, the processing circuit 42 manages the shipping agency request for each consultation applicant by updating each item of the shipping agency information constituting the shipping management table 413. For example, the processing circuit 42 monitors the dispatch status of the dispatched item as one mode of managing the dispatch agency request. More specifically, the processing circuit 42 monitors whether or not the shipment has been returned, and if the shipment has been returned, records that fact in the shipment management table 413.

  The execution of the request output function 422 causes the processing circuit 42 to output the shipping request transmitted from the administrative agency server 11. For example, the processing circuit 42 displays the shipping request on the display circuit 45, or prints the request with the printing machine 44.

  The execution of the destination output function 423 causes the processing circuit 42 to output the destination information of the examinee. For example, the processing circuit 42 displays the destination information on the display circuit 45 or prints the destination information on the printing machine 44.

  The processing circuit 42 transmits a completion notification of the shipping agency to the office agency server 11 through the communication circuit 43 by executing the shipping agency completion notifying function 424.

  The communication circuit 43 performs data communication with the shipping agent terminal 23 included in the shipping agent management system 20. Further, the communication circuit 43 performs data communication with the medical examination office management server 300 provided outside the shipping agent management system 20.

  The printing machine 44 prints various data under the control of the processing circuit 42. For example, the printing machine 44 prints the destination information on a label that can be attached to an envelope to create a destination label.

  The display circuit 45 displays various data under the control of the processing circuit 42. Specifically, the display circuit 45 has a display interface circuit and a display device. The display interface circuit converts data representing a display target into a video signal. The display signal is supplied to a display device. The display device displays a video signal representing a display target. As the display device, for example, a CRT display, a liquid crystal display, an organic EL display, an LED display, a plasma display, or any other display known in the art can be appropriately used.

  The input circuit 46 inputs various commands from a user. Specifically, the input circuit 46 has an input device and an input interface circuit. The input device receives various commands from the user. As an input device, a keyboard, a mouse, various switches, and the like can be used. The input interface circuit supplies an output signal from the input device to the processing circuit 42 via a bus.

  The storage circuit 47 is a storage device such as a hard disk drive (HDD), a solid state drive (SSD), or an integrated circuit storage device for storing various information. In addition, the storage circuit 47 may be a driving device or the like that reads and writes various information from and to a portable storage medium such as a CD-ROM drive, a DVD drive, and a flash memory. For example, the storage circuit 47 stores a shipping agent program and the like according to the present embodiment.

  Next, an operation example of the medical examination clerical agency management process by the clerical agency server 11 and the shipping agency management process by the shipping agency server 21 will be described. First, the medical examination agency management processing by the office agency server 11 will be described.

  FIG. 11 is a diagram illustrating a typical flow of the medical examination agency service management process by the agency service server 11. As shown in FIG. 11, the communication circuit 33 of the administrative agency server 11 receives the administrative agency request when the administrative agency request is transmitted from the medical examination administration server 300 (step SA1). The administrative agency request is generated for each examinee who requests a medical examination. Specifically, the administrative agency request is made by the medical examination administrative management server 300 transmitting the administrative agency personal information. As shown in FIG. 4, the administrative agency personal information includes at least the name, address, e-mail address, and type of shipment of the examinee. When the office agency personal information is received, the processing circuit 32 executes the request management function 321. The execution of the request management function 321 causes the processing circuit 32 to register the proxy request personal information relating to the received proxy request in the proxy request table 311.

  When step SA1 is performed, the processing circuit 32 displays the requested content on the display circuit 34 (step SA2). Specifically, in step SA2, the display circuit 34 displays the proxy request information received in step SA1 on a per-examinee basis. By displaying the agency request information, the agency agent can immediately know the details of the agency request. Note that the processing circuit 32 may automatically display the contents of the request related to the administrative agency request upon receipt of the administrative agency request in step SA1, or may display the request via the input circuit 35 by the administrative agency. The information may be displayed in response to an instruction operation being performed. Also, the display of the request content in step SA2 may not be performed if unnecessary.

  When step SA2 is performed, the processing circuit 32 executes the inquiry form input request function 324 (step SA3). In step SA3, the processing circuit 32 first prepares an inquiry form input guide mail. More specifically, the processing circuit 32 creates an inquiry form input guide mail based on the name of the examinee included in the administrative agency request information received in step SA1 and the address of the preset inquiry form website. I do. Note that the processing circuit 32 may automatically create an inquiry form input guidance mail upon receipt of the office agency request in step SA1, or a creation instruction operation by the office agency through the input circuit 35. May be created as a trigger.

  FIG. 12 is a diagram showing an example of the consultation form input guide mail 50 created by the processing circuit 32 in step SA3. As shown in FIG. 12, the inquiry form input guidance mail notifies the examinee of a website (hereinafter, referred to as an inquiry form input site) for inputting inquiry information regarding the inquiry form. The inquiry form input site according to the present embodiment has an input screen for inputting inquiry information, which is personal information of the examinee, as described later. The inquiry form input site is managed by the inquiry form web server 13. It is preferable that the medical inquiry information input in the medical inquiry form input site cannot be browsed from computers other than the medical examination center system 200 and the administrative agency management system 10. In order to ensure the confidentiality of the inquiry information, the inquiry information input to the inquiry form input site may be encrypted by an information encryption technique such as SSL (secure sockets layer). More strictly, the viewing of the medical examination information input at the medical examination form input site may be restricted to only the computer of the medical examination system 400. Thereby, it is possible to prevent the inquiry information from flowing out of the medical examination system 400.

  As shown in FIG. 12, specifically, the consultation form input guide mail 50 has a patient name column 51, a body column 53, and a hyperlink column 55. The examinee name column 51 indicates the name of the examinee whose questionnaire form is to be created. The processing circuit 32 reads out the administrative agency request information of the medical examinee for whom the medical questionnaire is to be created from the agency request table 311 and pastes the name included in the agency request information into the medical examinee name column 51, thereby obtaining the medical examinee name column. Enter the name of the patient in 51. The text field 53 shows the text of the medical consultation slip input guide mail 50. The processing circuit 32 inputs the text in the text field 53 by attaching the prepared fixed text to the text field 53. For example, as shown in FIG. 12, a fixed phrase such as “Please access the following site and enter necessary items in the medical questionnaire” may be input in the text box 53. The hyperlink field 55 indicates the address of the medical questionnaire input site where the hyperlink is embedded. The address may be described by, for example, a URL (uniform resource identifier). For example, when the SSL server certificate is installed in the inquiry form input site, “https: ************” is displayed in the hyperlink field 55 as shown in FIG. Good to be entered.

  When step SA3 is performed, the processing circuit 32 transmits an inquiry form input guide mail to the examinee terminal 100 via the communication circuit 33 by executing the inquiry form input request function 324 (step SA4). Specifically, the processing circuit 32 reads out the administrative agency request information of the examinee for whom the inquiry form is to be created from the agency request table 311 and specifies the e-mail address of the examinee included in the agency request information. Then, the processing circuit 32 transmits an inquiry form input guide mail to the patient terminal 100 using the specified mail address. When the inquiry form input guidance mail is transmitted, the processing circuit 32 registers the fact in the administrative agency management table 313 and the inquiry form input management table 315. Specifically, the processing circuit 32 registers the date on which the inquiry form input guidance mail was transmitted to the examinee terminal 100 in the “interview information input guidance” item of the administrative agency management table 313 and the inquiry form input management table 315.

  When step SA4 is performed, the processing circuit 32 waits for an input completion notification to be transmitted from the medical inquiry form web server 13 (step SA5). For example, when an inquiry form input guidance mail is transmitted to the examinee terminal 100, the examinee terminal 100 receives the inquiry specified by the address described in the inquiry form input guidance mail via the operation of the input device or the like by the examinee. Access the form entry site and enter the consultation information on the entry screen of the consultation form entry site.

  FIG. 13 is a diagram showing an example of an input screen 60 of the inquiry form input site managed by the inquiry form web server 13. As shown in FIG. 13, the input screen 60 has input items for inputting medical inquiry information on a medical checkup questionnaire. The input screen 60 has, for example, a patient basic information input field 61, a past history input field 63, and a lifestyle input field 65. In the patient basic information input column 61, basic information such as the patient's name, gender, date of birth, and address are input. In the past history input column 63, the past history of the patient, more specifically, the name of the main illness is listed together with the input column for the presence or absence of the disease (YES and NO in FIG. 13). For example, as shown in FIG. 13, the presence or absence of hypertension, the presence or absence of hypotension, the presence or absence of cirrhosis, and the like are input. In the lifestyle input column 65, lifestyle such as drinking, smoking, and exercise frequency is input. Note that the input screen 60 in FIG. 13 is an example, and the input items of the inquiry information are not limited to the above, and any information may be input.

  When the interview information is input by the examinee terminal 100, the input inquiry information (hereinafter, referred to as input inquiry information) is encrypted by the examinee terminal 100 using a common key, for example. The encrypted input inquiry information is transmitted from the examinee terminal 100 to the inquiry form web server 13. Upon receiving the input medical inquiry information, the medical inquiry form web server 13 transmits an input completion notification indicating that the medical inquiry information has been input to the administrative agency server 11. At this time, the medical inquiry form web server 13 transmits the input medical inquiry information to the administrative agency server 11 together with the input completion notification.

  Then, when the input completion notification is received from the inquiry form web server 13 in step SA5 (step SA5: YES), the processing circuit 32 executes the inquiry form input request function 324 to transmit the inquiry form information via the communication circuit 33. An input completion notification is transmitted to medical examination system 400 (step SA6). Further, when the input completion notification is received from the inquiry form web server 13 in step SA5 (step SA5: YES), the processing circuit 32 registers the fact in the administrative agency management table 313 and the inquiry form input management table 315. Specifically, the processing circuit 32 inputs the date of receiving the input completion notification from the medical inquiry form web server 13 to the “input completion notification” item of the administrative agency management table 313 and the medical inquiry form input management table 315 or inputs the date to the medical examination system 400. Register the date when the completion notification was sent. The processing circuit 32 transmits the medical examination information received from the medical inquiry form web server 13 to the medical examination system 400 together with the input completion notification. The medical examination information is used for the medical examination work in the medical examination system 400.

  When the administrative agency server 11 has the authority to browse the medical examination information, it is preferable that the secret key regarding the encryption of the medical inquiry information is shared by the medical inquiry form web server 13, the administrative agency server 11, and the medical examination system 400. By viewing the medical inquiry information by the administrative agency server 11, the validity of the input medical inquiry information can be checked before transmission to the medical examination system 400. On the other hand, when the administrative agency server 11 does not have the authority to browse the medical examination information, the secret key may be shared by the medical inquiry form web server 13 and the medical examination system 400. In this manner, by restricting the office agent server 11 from browsing to the inquiry information. The confidentiality of the interview information can be increased. Thereby, the examinee can use the inquiry form input website with ease.

  When step SA6 is performed, the processing circuit 32 executes the shipping proxy request function 325 (step SA7). In step SA7, the processing circuit 32 transmits a shipping agency request to the shipping agency server 21 via the communication circuit 33. Specifically, the processing circuit 32 first executes the shipping agency request management function 323 to generate shipping agency request information of the requested examinee. The dispatching agency request information includes information necessary for dispatching the shipment to the examinee, specifically, at least the name, address, and type of the shipment of the examinee. The shipping agency request information may be generated based on the office agency personal information recorded in the agency request table 311. When the shipping agency request information is generated, the processing circuit 32 requests the shipping agency by transmitting the shipping agency personal information to the shipping agency server 21. When the shipping proxy request is transmitted, the processing circuit 32 registers the fact in the administrative agency management table 313 and the shipping request management table 317. Specifically, the processing circuit 32 registers the date on which the shipping agency personal information was transmitted to the shipping agency server 21 in the “shipping agency request” item of the administrative agency management table 313 and the shipping request management table 317. Details of the shipping agency by the shipping agency server 21 will be described later.

  When the shipping agent request is made, the processing circuit 32 waits for a shipping completion notification from the shipping agent server 21 (step SA8). When a shipping completion notification is sent from the shipping agent server 21 (step SA8: YES), the processing circuit 32 executes the cost calculation function 326 (step SA9). Further, when the shipping completion server receives the shipping completion notification from the shipping agent server 21 (step SA8: YES), the processing circuit 32 registers the fact in the administrative agency management table 313 and the shipping request management table 317. Specifically, the processing circuit 32 registers the date of receiving the notification of the completion of the shipment from the shipping agent server 21 in the “shipping completion notification” item of the administrative agency management table 313 and the shipping request management table 317.

  In step SA9, the processing circuit 32 calculates a fee for the agency of the medical examination office to be charged to the medical examination center (hereinafter, referred to as office administration agency cost). Administrative costs are calculated and billed on a per-examinee basis. Administration costs may be calculated based on various billing items. The billing items include, for example, at least the purchase cost of the shipment, the work fee for the shipment of the shipment, the transportation cost of the shipment, the storage location of the shipment, and the maintenance cost of the shipment. In addition, as a further billing item, the administrative agency cost may be calculated based on the agency management cost of the administrative agency. The administrative agency cost is registered in the administrative agency management table 313 by the processing circuit 32.

  When step SA9 is performed, the processing circuit 32 executes the office work agency completion notification function 327 (step SA10). In step SA10, the processing circuit 32 transmits a notification to the effect that the administrative agency for the consultation applicant has been completed (administrative agency completion notification) to the medical examination administrative management server 300 via the communication circuit 33. At this time, the processing circuit 32 may transmit the administrative agency cost for the consultation applicant calculated in step SA9 to the medical examination administrative server 300 together with the administrative agency completion notification. When the administrative agency completion notification is transmitted, the processing circuit 32 registers the fact in the administrative agency management table 313. Specifically, the processing circuit 32 registers the date on which the notification of the completion of the administrative agency and the administrative agency cost have been transmitted to the medical examination administrative management server 300 in the “expense request” item of the administrative agency management table 313.

  With the above, the description of the medical examination administrative agency management process by the administrative agency server 11 ends.

  It should be noted that the above-described flow of the medical examination office work management process is an example. It is not limited to the above embodiment. For example, in the above-described embodiment, the processing circuit 32 transmits a shipping agent request upon receiving a notification of completion of input of the inquiry information. However, the timing of transmitting the consultation form input guidance mail to the examinee terminal 100 and the request for the shipping agency to the shipping agency server 21 is not limited to this. The processing circuit 32 according to the present embodiment, after receiving the administrative agency request from the medical examination administrative management server 300, transmits the consultation form input guide mail to the examinee terminal 100 and the shipping agency request to the shipping agency server 21. If so, the transmission of the inquiry form input guide mail to the examinee terminal 100 and the request for the shipping agent to the shipping agent server 21 may be performed at any timing. For example, the processing circuit 32 may transmit the consultation form input guide mail to the examinee terminal 100 and perform a shipping agency request to the shipping agency server 21 in parallel. More specifically, the processing circuit 32 transmits the inquiry form input guide mail to the examinee terminal 100 and sends the mail to the shipping agent server 21 upon receiving the administrative agency request from the medical examination administrative server 300 in step SA1. May be sent at the same time. Further, the processing circuit 32 may transmit the shipping proxy request prior to transmitting the inquiry form input guidance mail. For example, the processing circuit 32 may send an inquiry form input guide mail after a predetermined period has elapsed from the transmission of the shipping agent request, or may receive the completion notification of the shipping agent request from the shipping agent server 21 as an opportunity. An input guide mail may be sent.

  Next, an operation example of the shipping agency management process by the shipping agency server 21 will be described. FIG. 14 is a diagram showing a typical flow of the shipping agency management process by the shipping agency server 21. As shown in FIG. 14, the communication circuit 43 of the dispatching proxy server 21 first receives the dispatching proxy request when a dispatching proxy request is transmitted from the administrative agency server 11 (step SB1). The shipping agency request is generated for each examinee who requests a medical examination. Specifically, the shipping agency request is made by the office agency server 11 transmitting the shipping agency request information. As shown in FIG. 9, the shipping agency request information includes at least the name and address of the examinee and the type of shipment. When the shipping proxy request is received, the processing circuit 42 executes the shipping proxy management function 421. The execution of the shipping agent management function 421 causes the processing circuit 42 to register the shipping agent request information relating to the received shipping agent request in the shipping agent request table 411. At this time, the processing circuit 42 sets the “shipping status” item of the shipping agent request table 411 to “not dispatched”.

  When step SB1 is performed, the processing circuit 42 executes the request output function 422 (step SB2). In step SB2, the processing circuit 42 displays, on the display circuit 45, the contents of the request for the delivery agency for the medical examination applicant received in step SB1. Specifically, the processing circuit 42 displays, as the request content, shipping agent request information regarding the consultation applicant. By displaying the shipping agent request information, the contents of the request can be notified to the shipping agent. Note that the processing circuit 42 may automatically display the contents of the request related to the shipping agency request upon receipt of the shipping agency request in step SB1, or may display the request via the input circuit 46 by the shipping agency. The information may be displayed in response to an instruction operation being performed. Also, the display of the request content in step SB2 may not be performed if unnecessary.

  When step SB2 is performed, the processing circuit 42 executes the destination output function 423 (step SB3). In step SB3, the processing circuit 42 prints the destination with the ID code for tracking the shipping agent request on the label using the printing machine 44. The ID code is an identifier for uniquely identifying a shipping agency request. The ID code is generated by the processing circuit 42 by the execution of the shipping agent management function 421 for each shipping agent request. The label on which the address is printed is, as described later, a sticker to be attached to an envelope for packing the shipment. Hereinafter, a label on which a destination is printed is referred to as a destination label.

  When step SB3 is performed, the destination label is attached to the envelope (step SB4). For example, the processing circuit 42 automatically attaches the destination label to the envelope using a machine such as a printing machine 44. Alternatively, the destination label may be manually attached to the envelope by a shipping agent.

  When step SB4 is performed, the inspection kit is packed in an envelope to which the destination label is attached (step SB5). For example, the processing circuit 42 may control an automatic packing device (not shown) to pack the prepared inspection kit in an envelope to which the destination label is attached in step SB4. The test kit to be packed is specified in the request for delivery of the consultation applicant. For example, upon receiving a shipping agency request, the shipping agency prepares the inspection kit specified in the shipping agency request. A predetermined amount of the inspection kit may be stored in stock in a warehouse or the like of the shipping company in advance, or the shipping company may order and order the maker or the like upon receiving a shipping agency request. The packing of the inspection kit may be performed manually by a shipping agent.

  The shipping agent selects an inspection kit to be shipped from the inspection kits stored in a warehouse or the like, and reads an ID code attached to the selected inspection kit with a reader. The ID code is an identifier for uniquely identifying the test kit. The read ID code is registered in the shipping management table 413 by executing the shipping proxy management function 421 of the processing circuit 42. Specifically, the processing circuit 42 registers the read ID code in the “kit ID” item of the shipping management table 413 for each test kit.

  When the test kit is an electronic device such as an electrocardiograph or an activity meter, it is preferable that the maintenance and management of the test kit be performed by the shipping agent server 21 before the packing into the envelope. As the maintenance and management, for example, the initialization and charging of the inspection kit may be appropriately performed.

  When step SB5 is performed, the ID code attached to the envelope is read by the shipping agent terminal 23 (step SB6). In step SB6, the shipping agent reads the ID code attached to the envelope using the reader connected to the shipping agent terminal 23. The read ID code is received by the shipping agent server 21 via the communication circuit 43. The processing circuit 42 registers the dispatch date in the “dispatch” item of the dispatch management table 413 for the dispatch request information record corresponding to the read ID code and executes the “dispatch status” item by executing the dispatch agency management function 421. Update from "Not Shipped" to "Sent".

  When step SB6 is performed, the envelope in which the test kit is packed is delivered to the destination of the consultation applicant by the shipping agent (step SB7).

  When the delivery is performed, the processing status of the dispatched product is monitored by the processing circuit 42. Specifically, when the inspection kit is sent, the processing circuit 42 determines whether or not the envelope has been returned within a predetermined period (step SB8). Specifically, the processing circuit 42 waits for a predetermined period (hereinafter, referred to as a return waiting period) to elapse from the time when the ID code is read. The return waiting period can be set to an arbitrary period, such as 1 week, 10 days, or 2 weeks, by a shipping company or the like.

  When the envelope is returned during the return waiting period (step SB8: NO), the ID code attached to the returned envelope is read by the shipping agent terminal 23 (step SB9). In step SB10, the shipping agent reads the ID code attached to the envelope using the reader connected to the shipping agent terminal 23. The read ID code is received by the shipping agent server 21 via the communication circuit 43. The processing circuit 42 records the return date in the “Return” item of the shipping management table 413 for the shipping request information record corresponding to the read ID code by executing the shipping proxy management function 421, and changes the “shipping status” item to “ Update from "shipped" to "return."

  When step SB9 is performed, the processing circuit 42 transmits a notification indicating that a return has been made (hereinafter, a return notification) to the administrative agency server 11 by executing the shipping proxy management function 421 (step SB10). Upon receiving the return notification, the clerical agent server 11 updates the shipping agent status to “with return notification” by executing the shipping agent request management function 323. After that, the administrative agency server 11 transmits to the medical examination administrative management server 300 that there is a return notification. As a result, the clerk of the medical examination center can check the address of the consultation applicant and the like.

  On the other hand, if the envelope is not returned during the return waiting period (step SB8: YES), the processing circuit 42 executes the shipping proxy completion notification function 424 (step SB11). In step SB11, the processing circuit 42 transmits a notification to the effect that the shipping agency has been completed (hereinafter referred to as a shipping agency completion notification) to the administrative agency server 11. Thereafter, as shown in FIG. 2 and FIG. 11, the administrative agency server 11 notifies the administrative agency server 11 of the completion of shipping and billing.

  This concludes the description of the shipping agency management process by the shipping agency server 21.

  It should be noted that the flow of the above-described shipping agent management process is an example, and the present invention is not limited to the above-described embodiment. For example, in the above example, the shipping agent trades the shipped item in step SB7, but the present embodiment is not limited to this. For example, the shipping agent may request the carrier to send out the goods in step SB7. As a result, even a trader who does not have a shipping means can undertake shipping agency as the shipping agency according to the present embodiment.

(Modification 1)
In the above embodiment, the medical inquiry form web server 13 is provided in the administrative agency management system 10. However, the present embodiment is not limited to this. Hereinafter, the medical examination office work proxy system according to the first modification will be described. In the following description, components having substantially the same functions as those of the above-described embodiment will be denoted by the same reference numerals, and will be described only when necessary.

  FIG. 15 is a diagram illustrating a network environment of the medical examination office work proxy system 2 according to the first modification. As shown in FIG. 15, the administrative agency management system 10 of the medical examination administrative agency system 2 has an office agency server 11 but does not have an inquiry form web server 13. The medical inquiry form web server 13 according to the first modification is provided in the medical examination system 400. By providing the medical checkup web server 13 in the medical checkup system 400, the medical checkup information can be kept in the medical checkup center.

(Modification 2)
In the above embodiment, the clerical agent and the shipping agent are different agents. However, the present embodiment is not limited to this. That is, the clerical agent and the shipping agent may be the same agent. In this case, the respective functions of the clerical agency server 11 and the shipping proxy server 21 may be distributed between the clerical agency server 11 and the shipping proxy server 21 as described in the above embodiment, or may be performed by a single management terminal. They may be aggregated.

(Modification 3)
In the above embodiment, the medical examination agency system 1 converts the input of medical inquiry information into a web by the medical inquiry web server 13. However, the present embodiment is not limited to this. That is, the medical examination office work proxy system 1 may deliver an unfilled medical questionnaire printed on paper to the examinee together with the test kit. Thus, even when the administrative agency does not construct the inquiry form input site, it is possible to perform the medical examination administrative agency. For the medical examination center, the costs associated with cutting and discarding the questionnaire are incurred, but personnel costs, shipping costs, and equipment related to the dispatch of the dispatched items are lower than when the medical examination center itself dispatches the dispatched items. Costs can be reduced.

(Modification 4)
In the above embodiment, the medical examination office management server 300 determines the type of the shipment based on the examination course of the medical examination or the history of the examination result of the medical examination applicant, and determines the determined type of the shipment based on the administrative agent. The information is transmitted to the office work server 11. That is, the medical examination management server 300 determines the type of the shipment. However, the present embodiment is not limited to this. The medical examination administration management server 300 according to the fourth modification transmits the examination course of the medical examination or the history of the examination result to the office administration server 11 instead of the type of the shipment to be applied to the examination applicant. Is also good. In this case, the processing circuit 32 of the administrative agency server 11 may determine the type of the shipment based on the examination course of the medical examination for the examination applicant or the history of the examination result. The method of determining the type of the shipment is the same as the determination method by the medical examination administration management server 300, for example, based on the examination course or the history of the examination result of the medical examination for the examination applicant, the examination course / test kit correspondence table or It is preferable to determine the type of the shipment using the consultation result / test kit correspondence table.

  With the above configuration, the medical examination center can also have the clerical agent act on behalf of the determination of the type of the shipment. As a result, the medical examination center can reduce the cost for determining the type of the shipment, and the agent can secure further profit through the determination of the type of the shipment.

(Summary)
As described in the above embodiment, the medical examination office agency system 1 according to the present embodiment is a system controlled by a computer for acting for the medical examination office by the medical examination center. The medical examination office agency system 1 receives the agency request personal information including at least the destination information of the applicant for the medical examination from the medical examination office management server 300 of the medical examination center. The medical examination office agency system 1 outputs the destination information included in the received agency request personal information. Then, the medical examination office agency system 1 transmits a notification of completion of shipment of the item to the destination indicated by the destination information to the medical examination office management server 300.

  With the above-described configuration, the medical examination office agency system 1 according to the present embodiment can perform the medical examination office on behalf of an external agency on the basis of payment corresponding to the number of patients. By being able to perform medical examination office work, the medical examination center does not need to have the clerk perform the medical examination work related to the delivery of questionnaires and test kits. It is possible to reduce the space such as the cost such as the equipment cost, the work place related to the delivery of the shipment, and the storage place of the shipment. The administrative agency can obtain a cost advantage compared to the case where the medical examination center performs the medical examination work, by reducing the unit price of the clerk of the medical examination center and the transportation cost. In addition, the office agent can secure a new source of revenue by performing a medical examination operation according to the number of examinees.

  Although several embodiments of the present invention have been described, these embodiments are provided by way of example and are not intended to limit the scope of the invention. These new embodiments can be implemented in other various forms, and various omissions, replacements, and changes can be made without departing from the spirit of the invention. These embodiments and their modifications are included in the scope and gist of the invention, and are also included in the invention described in the claims and equivalents thereof.

  DESCRIPTION OF SYMBOLS 1 ... Medical examination administration agency system, 2 ... Medical examination administration agency system, 10 ... Office agency management system, 11 ... Office agency server, 13 ... Questionnaire form web server, 20 ... Shipping agency management system, 21 ... Shipping agency server, 23 ... Sending agent terminal, 31 ... Office agent database, 32 ... Processing circuit, 33 ... Communication circuit, 34 ... Display circuit, 35 ... Input circuit, 36 ... Storage circuit, 41 ... Sending agent database, 42 ... Processing circuit, 43 ... Communication Circuit, 44 ... Printing machine, 45 ... Display circuit, 46 ... Input circuit, 47 ... Storage circuit, 50 ... Inquiry form input guide mail, 51 ... Examinee name field, 53 ... Text field, 55 ... Hyperlink field, 60 ... Input screen, 61: Patient basic information input field, 63: Past history input field, 65: Lifestyle input field, 100: Patient terminal, 200: Health check center system, 300: Health check administration Server, 311: agent request table, 313: administrative agent management table, 315: inquiry form input management table, 317: shipping request management table, 321: request management function, 322: inquiry form input request management function, 323: shipping agent Request management function, 324: inquiry form input request function, 325: shipping agent request function, 326: cost calculation function, 327: office agent agent completion notification function, 400: medical examination system, 411: shipping agent request table, 413: shipping management Table, 421: shipping agent management function, 422: request output function, 423: destination output function, 424: shipping agent completion notification function.

Claims (13)

A computer-controlled medical examination office agency system for performing medical examination office work by a medical examination center,
The request information including at least the address information of the applicant for the medical examination is received from the computer of the medical examination center, and the first notification regarding the completion of the input of the inquiry information made via the computer of the medical examination applicant is sent to the medical examination center. A receiving unit for receiving information from a management computer for managing information ;
A destination output unit that outputs the destination information included in the received request information,
Sending a notice of completion of shipment of the item to the destination indicated by the destination information to the computer of the medical examination center, and completing the input of the inquiry information to the computer of the medical examination center when the first notification is received. A transmission unit for transmitting a second notification regarding
A medical check-up agency system equipped with: Further comprising a shipment output section,
The request information further includes type information of a shipment used for a medical examination,
The shipment output unit outputs the type information of the shipment included in the received request information,
The medical examination administrative agency system according to claim 1. An input unit for inputting that the shipment of the shipment has been completed, via an input device by an operator or when the destination information attached to the shipment has been read by a reader,
The transmitting unit transmits the notification of the completion of the shipment to the computer of the medical examination center when the fact that the shipment of the shipment has been completed is input,
The medical examination administrative agency system according to claim 1.   2. The medical examination administration service system according to claim 1, wherein the transmission unit notifies the computer of the medical examination center of the medical examination agency cost per consultation applicant along with the shipping completion notification. 3.   The consultation applicant unit based on at least one of a purchase fee for the shipment, a work fee for dispatching the shipment, a transportation cost for the shipment, a storage location for the shipment, and a maintenance cost for the shipment. The medical examination administrative agency system according to claim 4, further comprising: a cost calculator for calculating the medical examination agency cost. Further comprising an input unit for inputting the setting the shipment is returned without reaching the consultation applicant,
The transmission unit, when it is input that the shipment has been returned, notifies the computer of the medical examination center that the shipment has been returned,
The medical examination administrative agency system according to claim 1. The receiving unit, the inquiry information together with the first notification, received from the management computer,
And the transmission unit, when the first notification and said inquiry information is received, transmits the second notification to the inquiry information to the medical examination center computer,
The medical examination administrative agency system according to claim 1 .   The transmitting unit, when the request information is received by the receiving unit, using the e-mail address of the consultation applicant included in the request information, a guidance mail for inputting an inquiry form to the consultation applicant, 2. The medical examination administrative agency system according to claim 1, wherein the system is transmitted to an applicant's computer. When the request information is received by the receiving unit, the consultation applicant further includes a creation unit that creates the guide mail in which an address associated with an input screen on a network for inputting a medical questionnaire is described. Prepared,
The transmitting unit transmits the guide mail to the consultant's computer,
The medical examination office work substitution system according to claim 8 .   The medical examination office service system according to claim 1, further comprising a monitoring unit that monitors a delivery status of the delivery. A medical checkup management system controlled by a computer to manage medical checkup affairs, a dispatching proxy management system controlled by a computer to perform delivery of shipments related to medical checkups, and a management computer to manage inquiry information There is a medical examination office agency system that is connected via a network and is controlled by a computer to act for the medical examination office,
Receiving request information including at least the address information of the applicant for the medical examination from the medical examination management system, and managing the first notification regarding the completion of the input of the inquiry information made via the computer of the medical examination applicant; A receiving unit for receiving from the computer ,
When the request information is received by the receiving unit, a transmission unit that transmits the destination information included in the request information to the shipping agency management system,
The transmitting unit, when the first notification is received by the receiving unit, transmits a second notification regarding the completion of the input of the inquiry information to the medical examination management system,
The receiving unit receives, from the shipping agent management system, a shipping completion notification of a shipping item to a destination indicated by the destination information,
The transmitting unit, when the sending completion notification is received by the receiving unit, transmits the sending completion notification to the medical examination management system,
Medical checkup agency system. A medical examination office management terminal installed at the medical examination center for managing medical examination affairs, a shipping agency management terminal for acting out the dispatch of shipments related to medical examinations, and a patient terminal used by applicants for medical examinations And a medical examination management terminal for managing medical examination information, which is connected to a medical examination management terminal for managing medical examination information through a network,
The medical examination management management terminal receives at least a business administration request including the destination information of the consultation applicant from the medical examination administration management terminal , and sends a first notification regarding the completion of the input of the medical examination information made through the medical examinee terminal from the medical examination management terminal. a receiver for receiving,
When the receiving section receives the administrative agency request, the guide for inputting an inquiry sheet is transmitted to the examinee terminal, and a shipping agency request including the destination information is transmitted to the shipping agency management terminal, and the reception is performed. A transmitting unit that, when the first notification is received by the unit , transmits a second notification regarding completion of the input of the inquiry information to the medical examination office management terminal ;
A medical examination agency management terminal equipped with A computer for acting as a medical examination office by the medical examination center,
A function of receiving request information including at least the address information of the applicant for the medical examination from the computer of the medical examination center;
A function of outputting the destination information included in the received request information,
A function of receiving, from the computer of the consultation information, a first notification regarding the completion of the input of the consultation information made via the consultant's computer;
A function of transmitting a second notification regarding completion of the input of the inquiry information to the computer of the medical examination center when the first notification is received;
A function of transmitting a shipping completion notification of the shipment to the destination indicated by the destination information to the computer of the medical examination center,
A medical check-up agency management program that realizes