JP6746176B1 - Program and information processing device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To appropriately execute a handling process when a user cannot arrive at a position to be reserved by a reservation time. SOLUTION: The program causes a computer to store a route information indicating a moving route of a user to a reservation target, a first position information of the user, and a second position information and a reservation target of the reservation. The arrival time to the position indicated by the second position information is predicted based on the acquisition unit 52 that acquires the reservation information including the time, the first position information acquired by the acquisition unit 52, and the route information of the user related to the first position information. The predicting unit 54 and the coordinating unit 56 that executes the corresponding process regarding the reservation target based on the difference between the arrival time and the reservation time predicted by the predicting unit 54. [Selection diagram] Fig. 3

Description

The present invention relates to a program and an information processing device.

Conventionally, a reservation management system that manages a user's reservation has been known.

In this regard, in Patent Document 1, based on the relationship between the current position of the terminal device and the position of the facility in the theme park, it is determined whether or not the reservation person can arrive at the facility by the scheduled use time. There is disclosed a technique of executing a corresponding process such as canceling a reservation when it is determined that the vehicle cannot arrive.

JP, 2012-164125, A

However, the technique described in Patent Document 1 assumes that the user walks from the current position to the position of the facility to be reserved in the theme park, and does not assume the use of a train or bus. If the reservation target is outside the theme park and the route to reach it is a route such as a train or bus, it is accurately determined whether the reservation person can arrive at the reservation target by the scheduled use time. I can't. If this determination is not accurate, the handling process when it is determined that the vehicle cannot arrive may be inappropriate for the user.

The present invention has been made in view of such a problem, and an object thereof is a program and an information processing apparatus capable of appropriately executing a handling process when a user cannot arrive at a position to be reserved by the reservation time. Is to provide.

In order to solve the above problems, a program according to a first aspect of the present invention, a computer capable of communicating with a first terminal device of a user and a second terminal device of a reservation target reserved by the user, up to the reservation target Storage means for storing route information indicating the travel route of the user, the first position information of the user is acquired from the first terminal device, and the reservation information including the second position information of the reservation target and the reservation time is stored. A position indicated by the second position information based on the acquisition unit acquired from the first terminal device or the second terminal device, the first position information acquired by the acquisition unit, and the route information of the user related to the first position information. To function as a prediction unit that predicts an arrival time to the destination, and a correspondence unit that executes a corresponding process regarding the reservation target based on the difference between the arrival time predicted by the prediction unit and the reservation time.

In the program according to the second aspect of the present invention, the acquisition unit acquires traffic information related to the travel route, and the prediction unit predicts the arrival time based on the traffic information.

In the program according to the third aspect of the present invention, the handling process includes a process of notifying the second terminal device of the reservation target.

In the program according to the fourth aspect of the present invention, the handling process includes a process of changing the reservation time based on the arrival time predicted by the prediction means.

In the program according to the fifth aspect of the present invention, the handling process includes a process of changing the number of people reserved in the reservation information.

In the program according to the sixth aspect of the present invention, the handling process determines whether or not the difference between the arrival time predicted by the prediction means and the reservation time is equal to or more than a threshold value set according to the reservation target. The process includes a process of canceling the reservation information when the determination is made and the determination is affirmative.

An information processing apparatus according to a seventh aspect of the present invention is an information processing apparatus capable of communicating with a first terminal device of a user and a second terminal device of a reservation target reserved by the user, and the user up to the reservation target. Storage means for storing route information indicating a travel route of the user, first position information of the user from the first terminal device, and the reservation information including the second position information of the reservation target and the reservation time. A position indicated by the second position information based on an acquisition unit that acquires from the first terminal device or the second terminal device, the first position information acquired by the acquisition unit, and the route information of the user related to the first position information. A prediction means for predicting an arrival time to the destination, and a correspondence means for executing a correspondence process regarding the reservation target based on a difference between the arrival time predicted by the prediction means and the reservation time.

According to the present invention, it is possible to appropriately execute the handling process when the user cannot arrive at the position of the reservation target by the reservation time.

It is a block diagram showing an example of the whole composition of a reservation management system concerning a first embodiment of the present invention. FIG. 3 is a block diagram showing an example of a hardware configuration of the server device shown in FIG. 1. It is a figure which shows an example of a functional structure of a server apparatus and a 2nd terminal device. It is a flow chart which shows an example of a flow of processing of a reservation management system concerning a first embodiment. It is a flow chart which shows an example of the flow of processing of the reservation management system concerning a second embodiment.

Hereinafter, a plurality of embodiments of the present invention will be described with reference to the accompanying drawings. To facilitate understanding of the description, the same components and steps in the drawings are denoted by the same reference symbols as much as possible, and redundant description will be omitted.

―――First embodiment――――
First, the first embodiment will be described.

<Overall structure>
FIG. 1 is a block diagram showing an example of the overall configuration of a reservation management system 1 according to the first embodiment of the present invention.

As shown in FIG. 1, the reservation management system 1 includes a server device 10, a first terminal device 12, and a second terminal device 14. These devices are communicatively connected to each other via a communication network NT such as the Internet or a telephone line.

The server device 10 connects the user with a reservation target (transportation means such as a store, a hospital, a company, or a bus) reserved by the user, and, for example, when the user cannot meet the target location at the reservation time. This is an information processing device (computer) that performs a corresponding process.

The first terminal device 12 is an information processing device operated by a user. Examples of the first terminal device 12 include a mobile phone, a smartphone, a tablet, a personal computer, and the like. Preferably, the first terminal device 12 is a portable communication device such as a mobile phone, a smartphone or a tablet. Further, the first terminal device 12 can use the global positioning system that measures the current position of the first terminal device 12, that is, the current position of the user (first position information).

The second terminal device 14 is an information processing device operated by (a clerk, etc.) of a reservation reserved by the user. As the second terminal device 14, similar to the first terminal device 12, a mobile phone, a smartphone, a tablet, a personal computer, or the like can be given.

<Hardware configuration>
FIG. 2 is a block diagram showing an example of the hardware configuration of the server device 10 shown in FIG.

As shown in FIG. 2, the server device 10 includes a control device 20, a communication device 26, and a storage device 28. The control device 20 mainly includes a CPU (Central Processing Unit) 22 and a memory 24.

In the control device 20, the CPU 22 functions as various functional means by executing a predetermined program stored in the memory 24, the storage device 28, or the like. Details of this functional means will be described later.

The communication device 26 is composed of a communication interface or the like for communicating with an external device. The communication device 26 transmits/receives various information to/from the first terminal device 12, for example.

The storage device 28 is composed of a hard disk or the like. The storage device 28 stores various programs and various information necessary for execution of processing in the control device 20, and information on processing results.

The server device 10 can be realized by using an information processing device such as a dedicated or general-purpose server computer. Further, the server device 10 may be configured by a single information processing device or may be configured by a plurality of information processing devices distributed on the communication network NT. Further, FIG. 2 only shows a part of the main hardware configuration of the server device 10, and the server device 10 can have other configurations that a server generally has. Further, the hardware configuration of the first terminal device 12 and the second terminal device 14 can also have the same configuration as that of the server device 10 except that, for example, the operating means, the display device, and the sound output device are provided.

<Functional configuration>
FIG. 3 is a diagram showing an example of a functional configuration of the server device 10 and the second terminal device 14.

As shown in FIG. 3, the server device 10 includes a storage unit 50, an acquisition unit 52, a prediction unit 54, and a correspondence unit 56. The second terminal device 14 also includes a storage unit 60. The storage unit 50 is realized by the storage device 28. The storage unit 60 is realized by a storage device (not shown). Other functional means are realized by the CPU 22 executing a program stored in the memory 24.

The storage unit 50 of the server device 10 is a functional unit that stores the user information 50A and the schedule 50B. The user information 50A includes, for example, the user's name, user ID, age, gender, etc. for each user registered in the reservation management system 1. The schedule 50B is, for each user, a departure point, an arrival point, position information of the arrival point (second position information), a travel route to the reservation target, that is, a travel route from the departure point to the arrival point (route information), a departure point. To the arrival point, estimated departure time, and estimated arrival time. The route information includes, for example, information indicating the user's movement route from the departure point to the position (arrival point) indicated by the second position information of the reservation object reserved by the user. For example, the route information includes information about going from 〇△〇 station to △△△ station on the XX line, and changing to the □□□ line at the △△△ station to reach the □○□ station. The second position information may include coordinates and addresses.

On the other hand, the storage unit 60 of the second terminal device 14 has a function of storing the user's reservation information 60A for the reservation target. The reservation information 60A may also be stored in the storage unit 50 of the server device 10. Further, the reservation information 60A may be stored in the storage means 50 of the server device 10 instead of the storage means 60 of the second terminal device 14. This reservation information 60A indicates, for example, the second position information of the reservation target reserved by the user and the reservation time, as well as the user's name, user ID, contact information such as e-mail address and telephone number, the number of reservations, and which cooking course. It may include the contents of the reservation such as attendance and the purpose of the reservation such as entertainment and banquet.

The acquisition unit 52 acquires the current first position information of the user from the first terminal device 12, and also acquires the reservation information 60A including the second position information of the reservation object reserved by the user and the reservation time. Alternatively, it has a function of acquiring from the second terminal device 14. In the first embodiment, the reservation information 60A is stored in the second terminal device 14, and the acquisition means 52 acquires it from the second terminal device 14. Further, the acquisition unit 52 may acquire current or future traffic information related to the travel route of the user from the communication network NT. Examples of this traffic information include congestion status of trains on the XX line, delay information, accident information, delay information on trains connected to the XX line, accident information, and the like. In addition, the acquisition unit 52 may acquire the weather information related to the travel route of the user from the communication network NT.

The prediction unit 54 has a function of predicting the arrival time at the position indicated by the second position information acquired by the acquisition unit 52, based on the first position information acquired by the acquisition unit 52. For example, the prediction unit 54 calculates the distance between the position indicated by the first position information and the position indicated by the second position information, and predicts the arrival time from the calculated distance. From the viewpoint of improving the accuracy of the prediction, the prediction unit 54 may predict the arrival time based on the route information included in the schedule 50B of the user as well as the first position information and the second position information. Specifically, the predicting means 54 has route information that goes from the 〇△〇 station to the △△△ station on the ○○○ line, and then transfers to the □□□ station at the △△△ station by changing to the □□□ line. If the first position information indicates a home, the required time is calculated from the distance from the home to the 〇△〇 station, and the 〇○ line from the 〇△〇 station to the △△△ station is used. Calculate the required time on the □□□ line from the △△△ station to the □〇□ station, and then calculate the required time from the distance from the □□□ station to the position indicated by the second position information. Then, the arrival time is predicted by summing up the calculated required times and adding them to the current time. Further, the prediction unit 54 may predict the arrival time based on the traffic information related to the route information. Specifically, when there is a personal injury at ◯◯◯ station, the prediction means 54 adds 1 hour to the arrival time. From the viewpoint of improving the accuracy, the prediction unit 54 may predict the arrival time by taking into account the weather information acquired by the acquisition unit 52. Specifically, when heavy rain is expected near the line 00, the prediction unit 54 adds 30 minutes to the arrival time.

The coordinating unit 56 has a function of executing the coping process regarding the reservation target based on the difference between the arrival time predicted by the predicting unit 54 and the reservation time acquired by the acquiring unit 52.

The handling process includes a process of notifying the second terminal device 14 of the reservation target. Examples of this notification processing include processing of notifying that the user will be delayed and the arrival time. The handling process includes a process of changing the reservation time indicated by the user's reservation information based on the arrival time predicted by the prediction unit 54. As the changing process, for example, the process of changing the reservation time indicated by the user's reservation information to the arrival time predicted by the prediction unit 54, or the arrival time predicted by the prediction unit 54 of the reservation time indicated by the user reservation information An example is a process of changing the time to a time later than the time. Further, the handling process includes a process of prioritizing reservation information of another user different from the user over the user at the position indicated by the second position information. As this priority processing, for example, the reservation time indicated by the reservation information of the other user is set as the reservation time indicated by the reservation information of the user, and the reservation time indicated by the reservation information of the user is set as the reservation time indicated by the reservation information of the other user. Examples include a process of changing and a process of canceling the reservation indicated by the user's reservation information by setting the reservation time indicated by the reservation information of another user as the reservation time indicated by the user's reservation information. Further, the above-mentioned handling process may be performed when it is determined whether the difference between the arrival time predicted by the prediction means 54 and the reservation time indicated by the user's reservation information is equal to or more than a threshold value, and a positive judgment is made. Further, the handling process determines whether or not the difference between the arrival time predicted by the prediction unit 54 and the reservation time indicated by the user's reservation information is equal to or more than a threshold value, and cancels the reservation information if an affirmative judgment is made. Including processing to do. As the processing for canceling, for example, it is determined whether or not the difference between the arrival time predicted by the prediction unit 54 and the reservation time indicated by the user's reservation information is 30 minutes or more. , Canceling the user's reservation information. The threshold may be set according to the reservation target. That is, the threshold may be different for each reservation target. Further, a plurality of thresholds may be set for each reservation target.

<Process flow>
FIG. 4 is a flowchart showing an example of the flow of processing of the reservation management system 1 according to the first embodiment. The following processing is executed for each user stored in the user information 50A. Further, the content and order of the following processing can be changed as appropriate.

(Step SP10)
The acquisition unit 52 of the server device 10 requests the first terminal device 12 or automatically acquires the first terminal device 12, that is, the current first position information of the user, from the first terminal device 12. And a process transfers to the process of step SP12.

(Step SP12)
The acquisition unit 52 acquires the reservation information 60A of the user of the first terminal device 12 from the second terminal device 14. And a process transfers to the process of step SP14.

(Step SP14)
The acquisition unit 52 acquires traffic information related to the route information included in the schedule 50B of the user from a server device (not shown) on the communication network NT. This route information is information indicating the moving route of the user to the position indicated by the second position information included in the user's reservation information. Then, the process proceeds to the process of step SP16.

(Step SP16)
The prediction unit 54 of the server device 10 reserves information based on various information acquired by the acquisition unit 52, that is, the first position information, the route information, the traffic information, and the second position information included in the schedule 50B. The arrival time at the position indicated by the second position information included in 60A is predicted. Then, the process proceeds to the process of step SP18.

(Step SP18)
The response unit 56 of the server device 10 calculates the difference between the arrival time calculated by the prediction unit 54 and the reservation time included in the reservation information 60A. Subsequently, the handling means 56 determines whether or not the calculated difference is equal to or larger than the threshold value set according to the reservation target. For example, the handling means 56 determines whether the time obtained by subtracting the reservation time from the arrival time is +30 minutes or more. Then, if the determination is affirmative, the process proceeds to the process of step SP20, and if the determination is negative, the series of processes shown in FIG. 4 ends.

(Step SP20)
The coping means 56 notifies (delay notification) that the arrival time of the user is 30 minutes or more behind the reservation time, and informs the user of the second terminal device 14 whether to cancel the reservation of the user (a clerk to be reserved, etc.). ) Contact us. And a process transfers to the process of step SP22.

(Step SP22)
The second terminal device 14 receives the cancellation inquiry together with the delay notification from the server device 10 and displays the received content. Then, the second terminal device 14 responds to the server device 10 in response to the operation of (the clerk or the like) of the reservation target, for example, to approve the cancellation or not to approve the cancellation. Then, the process proceeds to the process of step SP24.

(Step SP24)
The server device 10 receives the reply from the second terminal device 14. In response to this, the response unit 56 determines whether or not the reply content is the content that approves the cancellation. Then, if the determination is affirmative, the process proceeds to the process of step SP26, and if the determination is negative, the process ends the series of processes shown in FIG.

(Step SP26)
The server device 10 notifies that the arrival time of the user is 30 minutes or more behind the reservation time (delay notification), and also inquires of the user of the first terminal device 12 whether to cancel the reservation of the user. Then, the process proceeds to the process of step SP28.

(Step SP28)
The first terminal device 12 receives the cancellation inquiry together with the delay notification from the server device 10 and displays the received content. Then, the first terminal device 12 returns, for example, a message that the cancellation is approved or a message that the cancellation is not approved to the server device 10 according to the user operation. And a process transfers to the process of step SP30.

(Step SP30)
The server device 10 receives the reply from the first terminal device 12. In response to this, the response unit 56 determines whether or not the reply content is the content that approves the cancellation. Then, if the determination is affirmative, the process proceeds to the process of step SP32, and if the determination is negative, the process ends the series of processes shown in FIG.

(Step SP32)
The response means 56 instructs the second terminal device 14 to cancel the user's reservation. And a process transfers to the process of step SP34.

(Step SP34)
The second terminal device 14 receives the cancel instruction from the server device 10. In response to this, the user's reservation information 60A corresponding to the cancel instruction is deleted or changed to cancel information, thereby canceling the user's reservation indicated by the reservation information 60A.

<Effect>
As described above, in the first embodiment of the present invention, the program stores the first terminal device 12 of the user, and the server device 10 that can communicate with the second terminal device 14 of the reservation object reserved by the user, up to the reservation object. Storage means 50 for storing the route information indicating the movement route of the user, the first position information of the user from the first terminal device 12, and the first reservation information including the second position information of the reservation target and the reservation time. To the position indicated by the second position information based on the acquisition unit 52 acquired from the terminal device 12 or the second terminal device 14, the first position information acquired by the acquisition unit 52, and the route information of the user related to the first position information. It functions as the prediction unit 54 that predicts the arrival time and the correspondence unit 56 that executes the corresponding process regarding the reservation target based on the difference between the arrival time predicted by the prediction unit 54 and the reservation time.

According to this configuration, the arrival time at the position indicated by the second position information is predicted based on the first position information and the route information of the user related to the first position information, so that the arrival time can be accurately predicted. Therefore, for example, it is possible to appropriately execute the handling process when the user cannot arrive at the reservation target position by the reservation time.

Further, in the first embodiment, the acquisition unit 52 acquires the traffic information related to the travel route, and the prediction unit 54 predicts the arrival time based on the traffic information.

With this configuration, the arrival time can be predicted more accurately.

Further, in the first embodiment, the handling process includes a process of notifying the second terminal device 14 of the reservation target.

With this configuration, the clerk or the like who is the subject of the reservation that has received the notification can cancel or change the reservation.

Further, in the first embodiment, the handling process determines whether the difference between the arrival time and the reservation time predicted by the prediction unit 54 is equal to or more than the threshold value set according to the reservation target, and makes a positive determination. In this case, a process of canceling the user's reservation information 60A is included.

According to this configuration, the canceling process can be appropriately executed according to the reservation target.

―――Second embodiment――――
Next, a second embodiment will be described. The second embodiment differs from the first embodiment in that the corresponding process is a process for changing the reservation.

FIG. 5 is a flowchart showing an example of the flow of processing of the reservation management system 1 according to the second embodiment. The following processing is executed for each user stored in the user information 50A. Further, the content and order of the following processing can be changed as appropriate.

(Step SP50)
The response unit 56 of the server device 10 calculates the difference between the arrival time calculated by the prediction unit 54 and the reservation time included in the reservation information 60A. Subsequently, the handling means 56 determines whether the calculated difference is equal to or more than the first threshold value set according to the reservation target and less than the second threshold value. For example, the handling unit 56 determines whether the time obtained by subtracting the reservation time from the arrival time is +10 minutes or more. Then, if the determination is affirmative, the process proceeds to step SP52, and if the determination is negative, the process proceeds to step SP56.

(Step SP52)
The corresponding unit 56 of the server device 10 subtracts the points owned by the user. Note that this point is included in the user information 50A, and is given, for example, when the user has protected the reservation indicated by the reservation information 60A. Then, the process proceeds to the process of step SP54.

(Step SP54)
The response unit 56 transmits a delay notice indicating that the reservation time is delayed, to the second terminal device 14 that is the reservation target. Then, the process proceeds to the process of step SP56.

(Step SP56)
The handling means 56 determines whether or not the calculated difference is equal to or more than the second threshold value set according to the reservation target. For example, the handling means 56 determines whether the time obtained by subtracting the reservation time from the arrival time is +30 minutes or more. Then, if the determination is affirmative, the process proceeds to the process of step SP58, and if the determination is negative, the series of processes shown in FIG. 5 ends.

(Step SP58)
The handling unit 56 transmits to the second terminal device 14 a change instruction for changing the reservation time included in the reservation information 60A based on the arrival time. The change instruction also includes user identification information. Then, the process proceeds to the process of step SP60.

(Step SP60)
The second terminal device 14 receives the change instruction from the server device 10. In response to this, the second terminal device 14 changes the reservation time included in the reservation information 60A of the user to the arrival time predicted by the prediction unit 54, for example. Then, a change notification indicating that the reserved time has been changed is transmitted to the server device 10. Then, the process proceeds to the process of step SP62.

(Step SP62)
The server device 10 receives the change notification from the second terminal device 14. In response to this, the response unit 56 transmits the change notification to the first terminal device 12. Then, the process proceeds to the process of step SP64.

(Step SP64)
The first terminal device 12 receives the change notification from the server device 10. In response to this, the first terminal device 12 displays the content of the change notification. Then, the series of processing shown in FIG. 5 ends.

As described above, in the second embodiment, the handling process includes a process of changing the reservation time of the user based on the arrival time predicted by the prediction unit 54.

With this configuration, it is possible to accurately change the reservation time and save the user and the trouble of changing the reservation target.

―――Modification――――
The present invention is not limited to the above embodiment. That is, those obtained by appropriately modifying the design of the above embodiment by those skilled in the art are also included in the scope of the present invention as long as they have the features of the present invention. Further, the respective elements included in the above-described embodiment and the modified examples described below can be combined as long as technically possible, and a combination of these is also included in the scope of the present invention as long as it includes the features of the present invention.

For example, in the first embodiment described above, the case where the corresponding process is a process of canceling the reservation information has been described. However, for example, at the position indicated by the second position information, the reservation information of another user different from the user is displayed. The processing may be prioritized over the above. Further, the handling process may include a process of changing the reservation number included in the reservation information. For example, the acquisition unit 52 may acquire the position information of all the users related to the reservation information 60A, and the prediction unit 54 may predict the respective arrival times. Then, the user whose arrival time is later than the reservation time may be considered not to be the reservation target and may be subtracted from the reservation number accordingly. According to this configuration, it is possible to save the trouble of transmitting the change in the number of users by the user.

Further, in the above-described first embodiment, the case where the prediction unit 54 predicts the arrival time of the user based on the first position information, the route information, and the traffic information has been described, but the prediction unit 54 uses the first position information, The arrival time may be predicted based on route information or traffic information.

Further, in the first embodiment described above, the case where the correspondence means 56 cancels the reservation information 60A of the user has been described. However, when the reservation target is a high-speed bus, it is changed based on the departure time and arrival time of the high-speed bus. Good.

Further, in the above-described first embodiment, the case where the handling unit 56 executes the handling process regarding the reservation target based on the difference between the arrival time and the reservation time predicted by the prediction unit 54 has been described. Based on the predicted arrival time, the number of people who can meet the reservation time may be predicted, and the handling unit 56 may perform the handling process based on the number of persons predicted by the forecasting unit 54. The handling unit 56 may perform the handling process based on the difference between the number of people predicted by the prediction unit 54 and the reference number of people. For example, if the number of people who can board the bus is 20 and the number of people who can make the bus is less than 15 people, the coordinator 56 executes a process of delaying the departure time, and if the number of people who can make the bus is 15 people or more, the processing is delayed. You may perform the process which changes the reservation information 60A of a person to the reservation to board the next bus.

Further, in the second embodiment, the case where the handling unit 56 changes the handling process based on a plurality of threshold values has been described, but the handling process may be changed according to the arrival time predicted by the prediction unit 54. .. Further, the handling unit 56 may change the handling process according to the current time, the type of user, the type of reservation target, and the weather information of the current or arrival time. For example, the coping means 56 may leave the reservation information 60A as it is if the current weather is fine, but cancel the reservation information 60A if the current weather is rain, even if a delay is expected. Good. Further, the handling unit 56 may perform a process of changing the service content of the reservation target based on the route information of the user.

10... Server device (computer), 52... Acquisition means, 54... Prediction means, 56... Corresponding means

Claims (2)

A first terminal device of the user, and a computer capable of communicating with the second terminal device of the reservation target reserved by the user,
Storage means for storing route information indicating a travel route of the user to the reservation target,
Acquisition of acquiring first position information of the user from the first terminal device, and acquiring reservation information including the second position information of the reservation target and the reservation time from the first terminal device or the second terminal device means,
Prediction means for predicting the arrival time at the position indicated by the second position information based on the first position information acquired by the acquisition means and the route information of the user related to the first position information,
If the difference between the arrival time and the reservation time predicted by the prediction means is greater than or equal to a first threshold value and less than a second threshold value set according to the reservation target, and if an affirmative determination is made. A delay notice indicating that the reservation time is delayed is transmitted to the second terminal device, and a difference between the arrival time predicted by the prediction means and the reservation time is set according to the reservation target. It is determined whether the second threshold or more, if affirmative determination, a corresponding means for transmitting to the second terminal device a change instruction to change the reservation time based on the arrival time predicted by the prediction means,
Program to function as. A first terminal device of the user, and an information processing device capable of communicating with the second terminal device of the reservation target reserved by the user,
Storage means for storing route information indicating a travel route of the user to the reservation target;
Acquisition of acquiring the first position information of the user from the first terminal device, and acquiring reservation information including the second position information of the reservation target and the reservation time from the first terminal device or the second terminal device Means and
Prediction means for predicting the arrival time at the position indicated by the second position information based on the first position information acquired by the acquisition means and the route information of the user related to the first position information,
If the difference between the arrival time and the reservation time predicted by the prediction means is greater than or equal to a first threshold value and less than a second threshold value set according to the reservation target, and if an affirmative determination is made. A delay notification indicating that the reservation time is delayed is transmitted to the second terminal device, and the difference between the arrival time predicted by the prediction means and the reservation time is set according to the reservation target. Whether to be two thresholds or more, if affirmative determination, the corresponding means for transmitting a change instruction to change the reservation time based on the arrival time predicted by the prediction means to the second terminal device,
An information processing apparatus including.

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