JP6741566B2 - Information processing device and program - Google Patents

Description

Embodiments of the present invention relate to an information processing device and a program.

In the event of a disaster such as an earthquake or fire, or in the event of a large-scale power outage, general-purpose lines such as mobile phone lines and fixed lines will be crowded, making it difficult to communicate with family and acquaintances. Is assumed. BACKGROUND ART Conventionally, there has been disclosed a technology related to a safety information registration system that notifies a family member or a related person of the safety of a disaster victim by using a dedicated line connecting stores or terminals.

When searching and browsing the safety information from the terminal of such a safety information registration system, it is desired that the search and browsing can be performed more efficiently.

The problem to be solved by the present invention is to provide an information processing device and a program capable of improving the efficiency of the process of searching and browsing safety information.

The information processing apparatus according to the embodiment includes a communication control unit, a safety information registration unit, a search condition reception unit, and a safety information output unit. The communication control means performs data communication using a dedicated line connecting the affiliated stores. The safety information registration means is a registrant's name, a message of the registrant, designated store information designating one of the affiliated stores, and at least one unique personal information identifying the registrant. The personal information other than the name of the registrant is accepted and registered in the safety information storage means as the safety information of the registrant. The search condition receiving means receives the name of the registrant, the designated store information, and the personal information as search conditions for searching the registrant. The safety information output means searches the safety information storage means using the search condition, and if the safety information of the registrant corresponding to the search condition is registered in the safety information storage means, the safety information. Is output.

FIG. 1 is a diagram showing a configuration of a safety information management system according to an embodiment. FIG. 2 is a block diagram showing a hardware configuration and a functional configuration of the headquarters server. FIG. 3 is an explanatory diagram showing a data configuration example of the safety information management file. FIG. 4 is an explanatory diagram showing a data configuration example of a store master. FIG. 5 is a block diagram showing a hardware configuration and a functional configuration of the store server. FIG. 6 is a block diagram showing a hardware configuration and a functional configuration of the POS terminal. FIG. 7 is a diagram showing an example of a registration screen for registering the registrant name. FIG. 8 is a diagram showing an example of a registration screen for registering a telephone number. FIG. 9 is a diagram showing an example of a registration screen for registering a designated store. FIG. 10 is a diagram showing an example of a pull-down menu for selecting a designated store. FIG. 11 is a diagram showing an example of a registration screen for selecting a message message. FIG. 12 is a diagram showing an example of a registration screen for inputting a message message. FIG. 13 is a diagram showing an example of a search screen for searching the safety information. FIG. 14 is a diagram showing an example of a display screen displaying search results. FIG. 15 is a diagram showing an example of an input screen for inputting a response message. FIG. 16 is an explanatory diagram showing a data configuration example of a safety information management file in which response information is additionally registered. FIG. 17 is a sequence diagram showing an example of a processing procedure when safety information is registered. FIG. 18 is a sequence diagram showing an example of a processing procedure when browsing the safety information. FIG. 19 is a diagram showing a print configuration example of a reception slip. FIG. 20 is a diagram showing an example of the data structure of the member master when the information such as the designated store at the time of disaster is registered in advance.

FIG. 1 is a diagram showing a configuration of a safety information management system 100 according to the embodiment. The safety information management system 100 mainly includes a headquarters server 6, store servers 4 (4a, 4b...) And a POS terminal 1 (1a, 1b...). Each of the affiliated stores includes a POS terminal 1 and a store server 4, and the POS terminal 1 and the store server 4 are connected via a connection line 3 such as a LAN (Local Area Network) line provided in the store. Connected for data communication. Although FIG. 1 illustrates a diagram in which one POS terminal 1 is connected to each store server 4, a plurality of POS terminals 1 may be connected to the store server 4.

Hereinafter, an example in which the headquarters server 6 is applied as the information processing apparatus according to the present embodiment will be described, but the information processing apparatus according to the present embodiment is not limited to this. It is assumed that the POS terminal 1 is responsible for processing such as information registration, search condition reception, information output, information input reception, and display output described below. It may be regarded as a processing device.

The POS terminal 1 performs product sales registration and accounting processing. Further, the POS terminal 1 according to the present embodiment cooperates with the headquarters server 6 to perform message registration processing, message search processing, and message browsing processing in the disaster message service.

The store server 4 is a server device that is provided in each store of the chain store and performs sales management, inventory management, and product order processing of each store. The store server 4 performs a process of sending sales data registered at the POS terminal 1 of the store to the headquarters server 6 or registering an order for a product and transmitting the order data to the headquarters server 6.

The headquarters server 6 is a server device used in the headquarters of affiliated stores, and is a server device that performs overall sales management, inventory management, store member management, and the like in affiliated stores. Further, the headquarters server 6 according to the present embodiment provides a message service between family members and related persons in the event of a disaster such as an earthquake or a fire, or in an emergency such as a large-scale terrorist incident. The headquarters server 6 and the shop server 4 are connected by a dedicated line 8 such as a VPN (Virtual Private Network) connection.

Generally, a disaster message service using a telephone line, a mobile phone line or the like and a disaster message service using a portable electronic device such as a smartphone or a mobile phone have been developed. However, in such a conventional message service, the line is congested and it is difficult to connect when a disaster occurs. In addition, since the electronic devices will not be charged at the time of a power outage, there was concern about the vulnerability of the disaster message service. On the other hand, each of the chain stores and the headquarters server center may be equipped with an emergency power supply so that the information processing apparatus (for example, the headquarters server 6, the store server 4, the POS terminal 1) can be operated even in an emergency. Many. In addition, the network between stores is connected by a dedicated line, so there is little possibility that the line will be congested and go down in an emergency.

Therefore, in the present embodiment, such network resources are used for a disaster message service. Then, in the present embodiment, the message registered at the POS terminal 1 of the affiliated store (for example, the POS terminal 1a of the store a) is searched by the POS terminal 1 of another affiliated store (for example, the POS terminal 1b of the store b). And decided to provide a message service that can be viewed.

In addition, at a cashier counter that many customers use for multiple purposes, it is not desirable that other customers stay due to message registration processing, message search processing, etc., and it is desirable to perform these processing more efficiently. Therefore, in this embodiment, at the time of message registration, a store serving as a search key is registered as a “designated store” together with the name and personal information of the registrant. Then, at the time of browsing the message, the distant family or acquaintance is searched along with the name or the store code of the designated store. Here, the designated store serving as the search key may be, for example, the store a frequently used by message registrants. Since the designated store is used as a search key when searching for a message, it does not have to be limited to the store a, and the store b (which is used frequently by the viewer who searches for and browses the message on a daily basis) For example, it may be a store b) that is frequently used by the family or acquaintances of the registrant, or another store may be designated.

However, in the present embodiment, at the time of message registration, the name of the registrant and the specified store information that specifies the specified store serving as the search key are registered as registration data. Then, at the time of message search, the registrant's message is searched by the registrant's name and designated store information (store name, store code, etc.). As a result, the present embodiment can improve efficiency in searching for a disaster message. The designated store can be contacted in case of a disaster more efficiently and more reliably by pre-determining it among family members or acquaintances and letting them know.

In addition, in this embodiment, in addition to the name of the registrant, the designated store and personal information other than the name are registered. As the personal information other than the name, at least one unique personal information that identifies the registrant and personal information other than the registrant's name is used. As a result, even if there are registrants who have the same family name and the same name in the same designated store, the registrants can be easily identified.

In the present embodiment, an example of registering the safety information including a message will be described, but the message is not limited to a message input by the registrant himself, and the situation of the registrant (affected person) can be directly described. Any information can be used. That is, as the content of the message, for example, information indicating waiting at home, evacuation to an evacuation center, evacuation to another area, injury, hospital, etc. may be selected and registered.

Next, the hardware configuration and functional configuration of each device will be described. First, the headquarters server 6 will be described.

FIG. 2 is a block diagram showing a hardware configuration and a functional configuration of the headquarters server 6. The headquarters server 6 includes a control unit 61 having a computer configuration including a CPU (Central Processing Unit), a ROM (Read Only Memory), a RAM (Random Access Memory), and the like. A keyboard 65, a display 66, a printer 67, and an HDD (Hard Disk Drive) 68 are connected to the controller 61 via a bus 62 and an I/O device controller 64. The control unit 61 performs data communication with the store server 4 via the communication I/F (Interface) 63 and the dedicated line 8.

The HDD 68 stores a member master 681, a safety information management file 682, and a store master 683 in addition to various programs for operating the CPU of the control unit 61.

The member master 681 is a master file for managing member information such as a member number, member name, contact telephone number and address, and number of points.

The safety information management file 682 is a file for managing the safety information registered from the POS terminal 1 of the affiliated store.

The store master 683 is a master file in which the district to which the store belongs, the store name, and the store code are associated with each other.

The headquarters server 6 updates and manages the member master 681 and the store master 683, and distributes the updated data to the store server 4 (4a, 4b...) Of the affiliated store. The store server 4 updates the member master 481 and the store master 483 (both refer to FIG. 5) of its own device with the distributed data.

Next, the functional configuration of the program executed by the control unit 61 of the headquarters server 6 will be described. The program executed by the headquarters server 6 of the present embodiment is a file in an installable format or an executable format in a computer such as a CD-ROM, a flexible disk (FD), a CD-R, a DVD (Digital Versatile Disk). It is provided by being recorded in a readable recording medium.

Further, the program executed by the head office server 6 of the present embodiment may be stored in a computer connected to a network such as the Internet and provided by being downloaded via the network. Further, the program executed by the headquarters server 6 of the present embodiment may be provided or distributed via a network such as the Internet. Further, the program executed by the head office server 6 of the present embodiment may be configured to be provided by being incorporated in a ROM or the like in advance.

As shown in FIG. 2, the program executed by the headquarters server 6 of this embodiment has a module configuration including a communication control unit 611 and an information management unit 612. The CPU (processor) of the control unit 61 reads out the program from the ROM of the control unit 61 and loads each of the above units onto the main storage device. As a result, the communication control unit 611 and the information management unit 612 are generated in the main storage device.

The communication control unit 611 controls data communication with the store server 4 of the affiliated store via the dedicated line 8. Further, the communication control unit 611 controls data communication with the POS terminals 1 (1a, 1b...) Of affiliated stores via the dedicated line 8.

In general, the information management unit 612 identifies a message ID (safety information identification) that allows each safety information to be identified in the safety information (that is, various data registered in the disaster message system) transmitted from the POS terminal 1. Information) and register it in the safety information management file 682 (safety information registration means). Further, the information management unit 612 receives the search condition inquired from the POS terminal 1 (search condition receiving means), searches for safety information satisfying the search condition, and transmits and outputs the search result to the POS terminal 1 (safety information). Output means).

When the information management unit 612 receives the update data of the safety information from the POS terminal 1, the information management unit 612 updates the safety information management file 682 with the update data. For example, when the viewer who browsed the safety information responds to the registrant with a message, the information management unit 612 stores the response information indicating the response content in the safety information management file 682 in association with the message ID of the safety information. To do. When the first-time registrant re-registers the message after the second time according to the evacuation situation, the information management unit 612 associates the message ID attached to the first-time safety information with the safety information at the time of re-registration. By recording, the safety information management file 682 is updated.

As described above, when the safety information and the response information are additionally registered to the single registrant, the information management unit 612 identifies the first registrant by the message ID and then registers the additional information. This makes it possible to unify and manage the same information regarding the same initial registrant, and prevent the information from becoming complicated in an emergency. Further, by outputting the information in the order of registration date and time of the safety information and the response information, the communication between the registrant and the viewer can be arranged in time series and output.

FIG. 3 is an explanatory diagram showing a data configuration example of the safety information management file 682. As shown in FIG. 3, the safety information management file 682 stores, as safety information, a message ID, a designated store code, a registrant name, registrant contact information, and a message message in association with each other. It is a file.

The message ID is an identifier for identifying each safety information. The designated store code is a code that identifies the designated store. The contact information of the registrant can be, for example, a telephone number, a mail address, or the like as unique personal information that identifies the registrant. As the contact information, all or part of the address, SNS (Social Network Service) account name, etc. can be used, but the information is easy for others to search and easy to input at the time of search. Is desirable. The registration process of each information will be described later.

FIG. 4 is an explanatory diagram showing a data configuration example of the store master 683. As shown in FIG. 4, the store master 683 stores a store code, a district name to which the store belongs, and a store name in association with each other.

Next, the store server 4 will be described.

FIG. 5 is a block diagram showing a hardware configuration and a functional configuration of the store server 4. The store server 4 includes a control unit 41 having a computer configuration including a CPU, a ROM, a RAM, and the like. A keyboard 45, a display 46, a printer 47, and a HDD 48 are connected to the control unit 41 via a bus 42 and an I/O device control unit 44.

The control unit 41 performs data communication with the POS terminal 1 via the communication I/F 431 and the connection line 3. The control unit 41 also performs data communication with the head office server 6 via the communication I/F 432 and the dedicated line 8. Further, the control unit 41 requests the headquarters server 6 to transmit various data in response to a request from the POS terminal 1. In addition, the control unit 41 sends back the data received from the head office server 6 to the POS terminal 1 that made the request.

The HDD 48 includes various control programs for operating the CPU of the control unit 41, various data files such as a member master 481, a safety information communication log 482, a store master 483, a product master (not shown), and a sales data file (not shown). Is stored. The control unit 41 downloads the latest member master 681, store master 683, and product master from the headquarters server 6 at a predetermined time or when a store clerk inputs an instruction, and the member master 481, store master 483, and product master 48 in the HDD 48. To update. The safety information communication log 482 is a data file for recording a communication log by storing the safety information and the like received from both the POS terminal 1 and the headquarters server 6.

Next, the functional configuration of the program executed by the control unit 41 of the store server 4 will be described. The program executed by the store server 4 of the present embodiment is a file in an installable format or an executable format, and is a computer-readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD. It is recorded and provided in.

Further, the program executed by the store server 4 of the present embodiment may be stored in a computer connected to a network such as the Internet and provided by being downloaded via the network. Further, the program executed by the store server 4 of the present embodiment may be provided or distributed via a network such as the Internet. Further, the program executed by the store server 4 of the present embodiment may be incorporated in a ROM or the like in advance and provided.

The program executed by the store server 4 of this embodiment includes a communication control unit 411, as shown in FIG. The CPU (processor) of the control unit 41 reads the program from the ROM of the control unit 41 and loads the communication control unit 411 on the main storage device. As a result, the communication control unit 411 is created in the main storage device.

The communication control unit 411 controls data communication with the POS terminal 1 and data communication with the headquarters server 6. The communication control unit 411 also records a communication record of the safety information in the safety information communication log 482.

Next, the POS terminal 1 will be described.

FIG. 6 is a block diagram showing a hardware configuration and a functional configuration of the POS terminal 1. The POS terminal 1 includes a control unit 11 having a computer configuration including a CPU, a ROM, a RAM, and the like. A keyboard 15, a scanner 16, a store clerk display 17, a customer display 18, a printer 19, a microphone 20, and an HDD 21 are connected to the control unit 11 via the bus 12 and the I/O device control unit 14. ing. In addition, a magnetic card RW (reader/writer) 22, a non-contact type RW 23, and the like are connected to the control unit 11 via the bus 12 and the I/O device control unit 14.

The clerk display 17 is a display device such as a liquid crystal display. A touch panel 171 is stacked on the display screen of the store clerk display 17. The customer display 18 is a display device such as a liquid crystal display. A touch panel 181 is stacked on the display screen of the customer display unit 18.

The HDD 21 stores various programs executed by the control unit 11, a product master, and the like. The POS terminal 1 may download the member masters 681, 481, the safety information management file 682, and the store masters 683, 483 from the headquarters server 6 or the store server 4 and store them in the HDD 21.

The magnetic card RW22 reads/writes data from/in a magnetic memory type membership card or the like. The membership card is not limited to the magnetic storage type, and other storage type cards may be used. In that case, as the RW of the membership card, a type of RW that conforms to the card storage system is used. The non-contact type RW 23 reads/writes data from/to a non-contact type IC card or a portable electronic device equipped with a non-contact type IC chip.

The control unit 11 performs data communication with the store server 4 via the communication I/F 13 and the connection line 3. Further, the control unit 11 further performs data communication with the headquarters server 6 via the dedicated line 8. Next, the program executed by the control unit 11 will be described.

The program executed by the POS terminal 1 according to the present embodiment is provided by being incorporated in the ROM or the like of the control unit 11 in advance. The program executed by the POS terminal 1 of the present embodiment is a file in an installable format or an executable format, and is a computer-readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD. It may be configured to be recorded and provided.

Furthermore, the program executed by the POS terminal 1 of the present embodiment may be stored in a computer connected to a network such as the Internet and provided by being downloaded via the network. Further, the program executed by the POS terminal 1 of the present embodiment may be provided or distributed via a network such as the Internet.

As shown in FIG. 6, the program executed by the POS terminal 1 of the present embodiment has a module configuration including a display control unit 111, an input reception unit 112, a communication control unit 113, and a print control unit 114. As actual hardware, the CPU reads the program of the present embodiment from the ROM of the control unit 11 and executes the program to load the above units onto the main storage device. Then, the CPU generates the display control unit 111, the input reception unit 112, the communication control unit 113, and the print control unit 114 on the main storage device.

The display control unit 111 controls display operations on the store clerk display 17 and the customer display 18. For example, the display control unit 111 displays the screens as shown in FIGS. 7 to 15 on the customer display device 18.

The input receiving unit 112 receives inputs from the keyboard 15, the scanner 16, the magnetic card RW 22, the non-contact type RW 23, the touch panel 171, the touch panel 181, and the microphone 20.

The communication control unit 113 controls data communication with the store server 4 via the connection line 3. Further, the communication control unit 113 controls data communication with the headquarters server 6 via the connection line 3 and the dedicated line 8.

The print control unit 114 controls the printer 19 to control the printing operation of receipts, journals, and the like. The print control unit 114 also controls the operation of printing the safety information on the receipt paper.

Next, a configuration example of various screens of the disaster message registration system displayed on the customer display 18 of the POS terminal 1 by the display control unit 111 and a screen transition example will be described. Note that the screen configuration examples shown in the following drawings are examples, and the screen configuration of the present embodiment is not limited thereby.

First, an example of a registration screen used when registering the safety information will be described with reference to FIGS. 7 to 12.

FIG. 7 is a diagram showing an example of a registration screen 81 for registering the registrant name. An operation key for starting the use of the disaster message registration system is provided on the product registration screen or the menu screen (both not shown). When the input receiving unit 112 receives the operation of the operation key via the touch panel 181, the display control unit 111 displays the registration screen 81 on the customer display 18.

The registration screen 81 is provided with a registrant name input field 811 and a text input key 812. The registrant (for example, a customer who visits the store a) inputs his/her name from the text input key 812. The input receiving unit 112 receives an input from the text input key 812, and the display control unit 111 displays the name in the input field 811 according to the input. The registration screen 81 is also provided with a voice input key 810, and when the voice input key 810 is touch-operated, the input reception unit 112 receives a voice input from the microphone 20. When the next key 813 is operated, the display control unit 111 switches the display on the customer display 18 to the registration screen 82 shown in FIG.

FIG. 8 is a diagram showing an example of a registration screen 82 for registering a telephone number. The registration screen 82 is provided with a voice input key 810, a registrant telephone number input field 821, and a ten-key pad 822. The input receiving unit 112 receives an input to the ten-key pad 822, and the display control unit 111 displays the input telephone number in the input field 821. When the voice input key 810 is operated, the input reception unit 112 receives a voice input from the microphone 20. When the next key 823 is operated, the display control unit 111 switches the display on the customer display 18 to the registration screen 83 shown in FIG.

FIG. 9 is a diagram showing an example of a registration screen 83 for registering a designated store. The registration screen 83 is provided with, for example, a pull-down menu 831 for selecting a designated store. As the initial value of the pull-down menu 831 (that is, the option displayed in the top row), the store name “AAA store (our store)” of the store a in which the POS terminal 1 is installed is displayed. On the next line of the pull-down menu 831, an option 832 of “other than the store” is displayed as an option for selecting a store other than the store a. The input receiving unit 112 receives the operation of selecting the designated store via the pull-down menu 831.

FIG. 10 is a diagram showing an example of a pull-down menu for selecting a designated store. In FIG. 9, when the option 832 of “other than our store” is operated, the communication control unit 113 inquires of the store master 483 of the store server 4 about the store name of the neighborhood district. As shown in FIG. 10, the display control unit 111 expands the pull-down menu 831 and displays the pull-down menu 833 in which the store names other than this store are arranged in ascending order of the store a based on the response data of the store master 483. The input receiving unit 112 receives the selection operation of the designated store in response to the selection operation on the pull-down menu 833.

Returning to FIG. 9, the registration screen 83 is provided with a text input key 812 for performing a store search and a voice input key 810. When the text input key 812 or the voice input key 810 is input, the communication control unit 113 of the POS terminal 1 inquires the store master 483 of the store server 4 for the input search condition at any time. When the communication control unit 113 receives the store name candidates from the store master 483, the display control unit 111 displays the store name candidates on the customer display device 18 at any time, and the input receiving unit 112 performs the confirmation operation by the operator (customer). Accept. When the next key 834 is operated, the display control unit 111 switches the display on the customer display 18 to the registration screen 84 shown in FIG.

FIG. 11 is a diagram showing an example of a registration screen 84 for selecting a message message. The registration screen 84 is provided with message message options 841 to 843. When the options 841 and 842 are selected and operated, the input reception unit 112 receives a message message corresponding to the selection. When the “other” option 843 is selected and operated, the display control unit 111 displays the registration screen 86 shown in FIG. 12 on the customer display unit 18.

When the registration key 844 is operated on the registration screen 84, the display control unit 111 displays a confirmation screen displaying each item input in FIG. 7 to FIG. finish. The input reception unit 112 synthesizes the information of each item input in FIGS. 7 to 11 as a set of data to generate safety information. The communication control unit 113 transmits the generated safety information to the headquarters server 6 via the store server 4 and the dedicated line 8.

FIG. 12 is a diagram showing an example of a registration screen 85 for inputting a message message. The registration screen 85 is provided with a message message input field 851, a text input key 852, and a voice input key 810. The display control unit 111 displays and outputs the text input from the text input key 852 to the input field 851 at any time. When the return key 853 is operated on the registration screen 85, the display control unit 111 switches the display on the customer display 18 to the display shown in FIG. 11. When the registration key 854 is operated on the registration screen 85, the display control unit 111 causes the customer display 18 to display a confirmation screen displaying each item input on the registration screens 81 to 85 of FIGS. 7 to 11. Display and end the registration process. Further, the input reception unit 112 synthesizes the information of each item input on the registration screens 81 to 85 of FIGS. 7 to 11 as a set of data to generate safety information. The communication control unit 113 transmits the generated safety information to the headquarters server 6 via the store server 4 and the dedicated line 8.

Next, a screen for searching and browsing the safety information will be described with reference to FIGS. 13 to 15. 13 to 15 are displayed on the POS terminal 1 of the store on the side of searching and browsing the safety information (for example, the POS terminal 1b of the store b in FIG. 1).

FIG. 13 is a diagram showing an example of a search screen 86 for searching the safety information. The search screen 86 is provided with a name input field 861, a telephone number input field 862, and a designated store input field 863 of the person whose safety is desired to be confirmed. When each of the input fields 861 to 863 is touch-operated, the display control unit 111 displays a text input key (for example, the text input key 812 shown in FIG. 7 and the like) on the customer display 18. Then, the display control unit 111 displays the input text in each of the input fields 861 to 863. It should be noted that each of the input fields 861 to 863 is provided with a voice input key 810 for starting voice input, and the input receiving unit 112 may receive voice input via the microphone 20. When the search start key 864 is operated, the input reception unit 112 receives the text displayed in the input fields 861 to 863 as the search condition. The communication control unit 113 inquires of the headquarters server 6 about the search condition and requests the search result of the safety information. When the communication control unit 113 receives the search result from the headquarters server 6, the display control unit 111 displays the search result on the customer display device 18.

FIG. 14 is a diagram showing an example of the display screen 87 displaying the search result. On the display screen 87, a search result 871 corresponding to the search condition is displayed based on the information received from the headquarters server 6. In the search result 871, the name, telephone number, designated store, and message message registered by the registrant from the various screens described in FIGS. 7 to 11 are displayed. The search result on the display screen 87 may display the message ID given by the headquarters server 6. In the display field of the search result 871, a confirmation key 872 for receiving a confirmation operation of the safety information and a print key 873 for printing the safety information are provided.

When the input receiving unit 112 receives the operation of the print key 873, the print control unit 114 prints each item displayed in the search result 871 on the receipt paper. As the print contents, a message ID, a designated store code, a designated store name, a registrant name, contact information of the registrant, and a message message are printed, but the print items may be selectable.

In this embodiment, since the safety information can be printed on the receipt paper in this manner, the viewer can bring the receipt paper home and show the safety information of the registrant to other persons concerned. Further, it is possible to surely bring back the safety information while the viewer saves the trouble of copying the information in front of the POS terminal 1b or taking the picture and storing the image data.

On the other hand, when the input receiving unit 112 receives the operation of the confirmation key 872, the display control unit 111 switches the display of the customer display 18 to the input screen 88 shown in FIG.

FIG. 15 is a diagram showing an example of the input screen 88 for inputting a response message. From the input screen 88, a response message from the viewer can be input to the registrant (Mr. AAA). The input screen 88 is provided with an input field 881 for the name of the responder, an input field 882 for the telephone number of the responder, and an input field 883 for the response message. For the input to each of the input fields 881 to 883, the same input method as in FIG. 13 may be used. When the operation of the return key 884 provided on the input screen 88 is accepted, the display control unit 111 displays the display screen 87 of FIG. On the other hand, when the operation of the send key 885 provided on the input screen 88 is accepted, the input accepting unit 112 sets the information entered in each of the input fields 881 to 883 of the input screen 88 to the safety information 871 displayed in FIG. Accept as response information. At this time, the input reception unit 112 attaches the message ID of the safety information 871 displayed as the search result in FIG. 14 to generate the response information.

The communication control unit 113 transmits the response information generated by the input reception unit 112 to the headquarters server 6 via the store server 4b. The headquarters server 6 receives the response information (response accepting means) and stores it in the safety information management file 682 in association with the safety information of the corresponding message ID (response registration means).

FIG. 16 is an explanatory diagram showing a data configuration example of the safety information management file 682 in which response information is additionally registered. As described above with reference to FIG. 3, the safety information management file 682 stores the initial registration data 6821 registered by the registrant from the POS terminal 1a in association with the message ID.

Then, when the viewer (responder) registers the response information as described above at the store b, the POS terminal 1b attaches the message ID of the safety information of the response target and transmits it to the headquarters server 6. The information management unit 612 of the headquarters server 6 reads the message ID included in the received response information, associates it with the safety information managed by the message ID, and returns the response information 6822a (response date/time 1, responder name 1, Respondent's contact information 1, response message 1 etc.) are additionally registered.

Similarly, when the head office server 6 receives further response information 6822b (response date/time 2, responder name 2, responder contact information 2, response message 2 and the like), the headquarters server 6 correlates the message ID of the response target with the relevant message ID. Response information 6822b is additionally registered. In this way, the headquarter server 6 manages the message at the time of disaster while unifying the safety information and the response information related by the message ID.

As shown in FIG. 16, the safety information management file 682 stores safety information 6821 and response information 6822a and 6822b managed in the same message ID in chronological order. Therefore, when the POS terminal 1 requests the safety information or the response information, the headquarters server 6 attaches the safety information 6821 and the response information 6822a and 6822b to the POS terminal 1 with the date and time when the information was registered. Send a response. As a result, the POS terminal 1 can display and display the safety information 6821, the safety information 6821, and the response information 6822a and 6822b on the display screen of the search result, arranged in chronological order in the order of date and time when the information was registered.

In this embodiment, since the message ID is used to associate the safety information with the response information in this manner, both the registrant and the viewer (responder) use the information registered by the POS terminal 1 of the affiliated store with each other using the present system. Then, it is possible to search and browse from the POS terminal 1 of each store.

Next, an operation example in the safety information management system 100 will be described. First, a procedure example of a process of registering the safety information in the safety information management system 100 will be described.

FIG. 17 is a sequence diagram showing an example of a processing procedure when safety information is registered. In the POS terminal 1a of the store a, the display control unit 111 displays the registration screens 81 to 85 shown in FIGS. 7 to 12 on the customer display 18 according to the input operation as described above (step S1). .. The registrant (customer) sequentially inputs registration items according to the guidance displayed on the registration screens 81 to 85. When the registration key 854 is operated on the registration screen 85 of FIG. 12, the input receiving unit 112 receives the information of each item input on the registration screens 81 to 85 of FIGS. 7 to 12 and forms a unit of data. They are combined to generate safety information (step S2). Then, the communication control unit 113 of the POS terminal 1a transmits the generated safety information to the store server 4a (step S3). The communication control unit 411 of the store server 4a saves the received safety information as a communication record in the safety information communication log 482 of its own device and transmits it to the headquarters server 6 (step S4). The communication control unit 611 of the headquarter server 6 attaches the message ID to the received safety information, stores it in the safety information management file 682, and registers it (step S5).

Next, in the safety information management system 100, an example of a procedure of a process of searching and browsing safety information will be described.

FIG. 18 is a sequence diagram showing an example of a processing procedure when browsing the safety information. In the POS terminal 1b of the store b, the display control unit 111 displays the search screen 86 (see FIG. 13) on the customer display 18 as described above. The viewer (customer at store b) inputs the name, telephone number, and designated store of the registrant (search target person) as search conditions on the search screen 86. When the search start key 864 (see FIG. 13) is operated on the search screen 86, the input reception unit 112 receives the search condition input on the search screen 86 (step S6). The communication control unit 113 transmits the received search condition to the store server 4b (step S7). The communication control unit 411 of the store server 4b transmits the received search condition to the headquarters server 6 (step S8). When the communication control unit 611 (see FIG. 2) of the head office server 6 receives the search condition, the information management unit 612 searches the safety information management file 682 using the search condition (step S9). Then, if there is safety information corresponding to the search condition, the information management unit 612 extracts the safety information. That is, the information management unit 612 extracts a message ID, a designated store code, a registrant name, registrant contact information, and a message message from the safety information management file 682 illustrated in FIG. 3, for example. Then, the communication control unit 611 transmits the extracted safety information to the store server 4b that is the search request source (step S10).

The communication control unit 411 of the store server 4b transmits the received safety information to the search request source POS terminal 1b (step S11). When the communication control unit 113 of the POS terminal 1b receives the safety information, the display control unit 111 displays the search result on the display screen 87 as shown in FIG. 14 (step S12). As described above, when the print key 873 is operated on the display screen 87, the print control unit 114 prints the search result on receipt paper.

When the confirmation key 872 is operated on the display screen 87 of FIG. 14, the display control unit 111 displays the response message input screen 88 as shown in FIG. When the send key 885 (see FIG. 15) is operated after the information is input in the input fields 881 to 883, the input reception unit 112 displays the information of each item input via each of the input fields 881 to 883. Accept (step S13). Then, the input reception unit 112 attaches the message ID of the safety information received in step S11 to the information of each item to generate response information. Then, the communication control unit 113 transmits the generated response information to the store server 4b (step S14).

The communication control unit 411 of the store server 4b saves the received response information in the safety information communication log 482 and sends it to the headquarters server 6 (step S15). When the communication control unit 611 of the headquarters server 6 receives the response information, the information management unit 612 registers the received response information in the safety information management file 682 in association with the message ID included in the response information (step). S16).

After step S16, a procedure in the case where the registrant (first-time registrant) confirms whether or not there is a response regarding the safety information registered by the POS terminal 1a of the store a will be described. In step S17, the display control unit 111 of the POS terminal 1a displays the search screen 86 (see FIG. 13). The first registrant of the safety information inputs his/her name, telephone number, and designated store on the search screen 86, and operates the search start key 864. The input reception unit 112 receives the search condition input on the search screen 86.

The communication control unit 113 transmits the search condition accepted by the input accepting unit 112 to the store server 4a (step S18). The communication control unit 411 of the store server 4a transmits the received search condition to the headquarters server 6 (step S19). When the communication control unit 611 of the head office server 6 receives the search condition, the information management unit 612 starts searching the safety information management file 682 using the search condition (step S20). Then, the communication control unit 611 transmits the search result to the store server 4a (step S21). The communication control unit 411 of the store server 4a records the received search result in the safety information communication log 482, and transmits the search result to the POS terminal 1a which is the search request source (step S22). When the communication control unit 113 receives the search result in the POS terminal 1a, the display control unit 111 displays the search result on the customer display 18 based on the search result (step S23).

In the above description, it is assumed that the customer who is the viewer performs the input operation on the POS terminal 1b of the store b, but the input operation may be performed by the store clerk. In addition, the display control unit 111 may display various screens such as the search screen 86 on the salesclerk display 17 and accept various inputs from the touch panel 171.

While some embodiments of the present invention have been described, these embodiments are presented as examples and are not intended to limit the scope of the invention. These novel embodiments can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the spirit of the invention. These embodiments and modifications thereof are included in the scope and the gist of the invention, and are also included in the invention described in the claims and the scope equivalent thereto.

For example, in step S17, a message ID may be input to accept a search for relevant safety information and response information. As a result, it is possible to save the trouble of inputting the search condition, and it is possible to further improve the efficiency of the search process.

Further, regarding this, the POS terminal 1 prints a reception slip that encodes and prints the message ID on the receipt paper when registering the information for the first time, and the next time the system is used (for example, step S17 in FIG. 18), the reception slip The input of the message ID may be accepted by reading the code of.

FIG. 19 is a diagram showing a print configuration example of a reception slip. For example, the communication control unit 113 of the POS terminal 1 assigns the safety information to the headquarters server 6 together with confirmation information indicating that the safety information could be registered from the headquarters server 6 after transmitting the safety information to the headquarters server 6. Received message ID. Then, the print control unit 114 of the POS terminal 1 prints the code symbol 1911 in which the message ID is encoded and the registered safety information 1912 on the receipt paper, and issues it as a reception slip 190.

By issuing such a reception slip 190, the registrant can present the reception slip 190 when using the system next time, and the clerk can scan the code symbol 1911 attached to the reception slip 190 with the scanner 16. , It is possible to start browsing information more easily. As a result, it is possible to further improve the convenience when searching and browsing the safety information. Note that a similar acceptance slip 190 may be issued at the POS terminal 1b on the viewer side, and information may be read using the receipt slip 190 in the second and subsequent system usages.

Although FIG. 19 shows an example in which a bar code is printed as the code symbol 1911, a two-dimensional code may be printed as the code symbol 1911.

Also, the name, contact information, evacuation destination, etc. of the registrant may be registered in advance in advance of a disaster. For example, the input accepting unit 112 of the POS terminal 1 accepts a part of the safety information as described above in advance in normal times and transmits it to the headquarters server 6 via the input screen displayed on the customer display 18. To do. The information management unit 612 of the head office server 6 registers the received information in the member master 681 (see FIG. 2) (pre-registration unit). Note that the safety database 682 (see FIG. 2) may be used as the registration destination database when registering at least a part of the safety information in advance, instead of the member master 681.

FIG. 20 is a diagram showing an example of the data structure of the member master 681 in the case of previously registering information such as a designated store during a disaster. In the example shown in FIG. 20, in the member master 681, in addition to the member information such as member ID, member name, member's contact telephone number, contact address, mail address, accumulated points, etc., designation used as a search key in case of disaster The example in which the information indicating the store is registered is shown. Further, as shown in the figure, a designated evacuation site at the time of disaster may be registered as a place to be evacuated at the time of disaster.

When a disaster occurs, the input receiving unit 112 of the POS terminal 1 reads the member ID from the member card with the scanner 16, receives the member ID, and transmits the member ID to the headquarters server 6. The information management unit 612 of the headquarter server 6 receives the received member ID (identification information receiving means), associates the member information with the member ID in advance, and pre-registers at least a part of the safety information. Is read from the member master 681. Then, the communication control unit 611 (display output means) transmits the read information to the POS terminal 1 to display and output the information on the registration screen displayed on the customer display 18 of the POS terminal 1. To do.

With this configuration, the registrant can save the labor of inputting the safety information at the time of a disaster, and can perform the registration process more efficiently.

The program of this embodiment may be provided as a program compatible with multiple languages. In this case, a language selection key for selecting a language is provided on the top screen of the disaster message registration system of the present embodiment, or the above-described registration screens and search screens. Then, each screen described above may be displayed in the language selected by the language selection key, and the safety information and the response information may be registered, searched, and browsed in the language.

Further, in the above description, an example in which one designated store is selected and used as a search key has been described, but the embodiment is not limited to this. For example, when searching, the area on the victim side may be accepted as a search condition. The headquarters server 6 may search the safety information management file 682 with a plurality of stores belonging to the district designated as the search condition as designated stores. When there is a registrant who satisfies the search condition, the POS terminal 1 may display the search result including the district name and the designated store name, such as “AAA city, AAA store, name: AAAAA”.

Further, in the above description, the headquarters server 6 is configured to attach the message ID, but the POS terminal 1 or the store server 4 may transmit the safety information to the headquarters server 6 after attaching the message ID. At this time, in order to prevent message IDs from being duplicated in the safety information management file 682, the store information for identifying the store, the POS identification information for identifying the POS terminal 1 in the store, or the like is used. Identification information for identifying

Further, in the above, as the output method of the safety information, the example of displaying and outputting on the customer display device 18 and the example of printing and outputting on the receipt paper have been described, but the output destination is not limited to this. For example, the display data of the safety information may be output to the electronic device of the viewer via the non-contact data communication, and the electronic device may cause the display to output the safety information.

As described above, according to the present embodiment, it is possible to provide an information processing device and a program that can improve the efficiency of the process of searching and browsing safety information by using a designated store as a search key. ..

1 (1a, 1b) POS terminal 4 (4a, 4b) Store server 6 Headquarters server 100 Safety information management system 611 Communication control unit 612 Information management unit 682 Safety information management file 111 Display control unit 112 Input reception unit 113 Communication control unit 114 Print control unit

JP, 2006-350701, A

Claims (6)

Communication control means for performing data communication using a dedicated line connecting affiliate stores,
The name of the registrant, a message of the registrant, designated store information designating one of the affiliated stores, and at least one unique personal information identifying the registrant, other than the name of the registrant. Safety information registration means for receiving the personal information of and registering it in the safety information storage means as the safety information of the registrant,
As a search condition for searching the registrant, a search condition receiving unit that receives the name of the registrant, the designated store information, and the personal information,
If the safety information storage unit is searched using the search condition and the safety information of the registrant corresponding to the search condition is registered in the safety information storage unit, the safety information output unit outputs the safety information. Means and
Information processing device equipped with. Identification information receiving means for receiving identification information for identifying the registrant,
From the personal information storage means that associates the identification information, the name of the registrant, and the personal information, the name of the registrant corresponding to the identification information accepted by the identification information accepting means, and the individual The information processing apparatus according to claim 1, further comprising: a display output unit that reads information and displays and outputs the safety information on a display screen for registration. Pre-registration means for accepting at least a part of the safety information in advance in the event of a disaster and pre-registering it in the personal information storage means;
The safety information registration means, when the identification information reception means receives the identification information, reads the at least a part of information corresponding to the identification information from the personal information storage means, and associates the information with the identification information. The information processing apparatus according to claim 2, which is registered in the safety information storage means. 4. The safety information registration means adds the safety information identification information for identifying the safety information to the safety information of the registrant, and registers the safety information in the safety information storage means. 1. The information processing device described in 1. Response accepting means for accepting a response to the safety information from a viewer of the safety information,
The information received by the response receiving unit, as response information for the safety information of the registrant, in association with the safety information identification information, further response information registration unit for registering in the safety information storage unit, further comprising:
The safety information output means outputs safety information by the registrant and response information by the viewer side by side in time series as an inspection result according to the search condition accepted by the search condition accepting means. Information processing equipment. The computer that controls the information processing device
Communication control means for performing data communication using a dedicated line connecting affiliate stores,
Name of the registrant, safety information of the registrant, designated store information designating one of the affiliated stores, and at least one unique personal information identifying the registrant, which is the name of the registrant. Safety information registration means for receiving personal information other than, and registering it in the safety information storage means,
As a search condition for the safety information, a search condition receiving unit that receives the name of the registrant, the designated store information, and the personal information,
The safety information storage means is searched using the search condition, and if the safety information of the registrant corresponding to the search condition is registered in the safety information storage means, the safety information of the registrant is output. A program that functions as a safety information output means.

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