JP6708844B2 - Information processing equipment - Google Patents

Description

The present invention relates to an information processing device.

2. Description of the Related Art Conventionally, there is a technology for providing a low-priced physical distribution management system capable of confirming the flow of cargo in a timely and accurate manner, having a simple construction (see Patent Document 1, for example).
Specifically, the delivery business in units of a delivery route composed of a plurality of delivery destinations is positioned as a job (unit work), job data is created corresponding to the job, and the job data, the mobile phone, A mobile communication device such as a car phone is assigned to each delivery vehicle. Then, upon completion of delivery to each delivery destination, a delivery completion report is sent to the mail server, and based on this, the distribution management program reproduces the job data and the shipper easily browses the ever-changing delivery status via the Internet. There is a technology that can do it.

JP-A-2000-268101

However, in the related art including Patent Document 1, the distribution side as viewed from the shipper was evaluated, but the shipper's view as viewed from the distribution side was not evaluated.
In addition, when the shipper is not reliable from the viewpoint of the physical distribution side, there is a risk that the physical distribution side may have a trouble when dealing with the shipper.
Therefore, it is necessary to establish technology that enables the logistics side to avoid risks when dealing with the consignor.

The present invention has been made in view of such circumstances, and an object of the present invention is to provide a technique capable of avoiding a risk when a physical distribution side deals with a shipper.

In order to achieve the above object, an information processing device of one embodiment of the present invention is
Information that acquires information from the shipper, receives payment from the shipper, acquires the information from the physical distribution side that loads the specified package on the moving body and transports it to the specified location, and executes the specified process. In the processing device,
As information from the shipper, record information acquisition means for acquiring record information including the loading time of the predetermined package and the payment status of the consideration,
Evaluation calculation means for calculating an evaluation of the shipper as viewed from the physical distribution side, based on the record information;
Equipped with.

According to the present invention, it is possible to provide a technique capable of avoiding a risk when a physical distribution side deals with a shipper.

It is a block diagram showing composition of an information processing system concerning one embodiment of the present invention. It is a block diagram which shows the hardware constitutions of the server of one embodiment of this invention among the information processing systems of FIG. It is a functional block diagram which shows the functional structure for performing an evaluation calculation process among the functional structures of the server of FIG. It is a figure which shows the specific example of the evaluation calculation process which the server of FIG. 2 performs. 4 is a flowchart illustrating an evaluation calculation process executed by the server of FIG. 3. It is an example of a screen for inputting performance information, which is displayed on the distributor terminal of FIG. It is an example of a screen for inputting performance information, which is displayed on the distributor terminal of FIG. FIG. 8 is a diagram showing an example of a screen for giving points to a driver who inputs and outputs record information using the screens of the examples of FIGS. 6 and 7.

An embodiment of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing the configuration of an information processing system according to an embodiment of the present invention.

The information processing system illustrated in FIG. 1 includes a server 1, shipper terminals 2-1 to 2-m used by shippers of m people (m is any integer value of 1 or more), and n people (n is n The distribution company terminals 3-1 to 3-n used by each of the distribution companies having an arbitrary integer value of 1 or more) are connected to each other via a predetermined network N such as the Internet.

It should be noted that the number of the server 1 is one in the example of FIG. 1 for convenience of description, but the number is not particularly limited to one and may be a plurality.
Further, if it is not necessary to individually distinguish each of the shipper terminals 2-1 to 2-m, they are collectively referred to as a "shipper terminal 2". Similarly, each of the distributor terminals 3-1 to 3-n is collectively referred to as a “distributor terminal 3” unless it is necessary to individually distinguish each of them.

2 is a block diagram showing a hardware configuration of the server 1 of the information processing system of FIG. 1 according to an embodiment of the present invention.

The server 1 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, a bus 14, an input/output interface 15, a display unit 16, and an input unit 17. The storage unit 18, the communication unit 19, and the drive 20 are provided.

The CPU 11 executes various processes according to the program recorded in the ROM 12 or the program loaded from the storage unit 18 into the RAM 13.
The RAM 13 also stores data necessary for the CPU 11 to execute various processes.

The CPU 11, ROM 12, and RAM 13 are connected to each other via a bus 14. An input/output interface 15 is also connected to the bus 14. A display unit 16, an input unit 17, a storage unit 18, a communication unit 19, and a drive 20 are connected to the input/output interface 15.

The display unit 16 is composed of a display and displays various images.
The input unit 17 is configured by various types of hardware lead, etc., and inputs various types of information.
The storage unit 18 includes a hard disk, a DRAM (Dynamic Random Access Memory), or the like, and stores various data.
The communication unit 19 controls communication with other devices (in the example of FIG. 1, the shipper terminal 2, the distributor terminal 3) via the network N including the Internet.

The drive 20 is provided as needed. A removable medium 21 including a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is appropriately mounted on the drive 20. The program read from the removable medium 21 by the drive 20 is installed in the storage unit 18 as needed. In addition, the removable medium 21 can also store various data stored in the storage unit 18 similarly to the storage unit 18.

Since the configurations of the shipper terminal 2 and the distributor terminal 3 are basically the same as the configuration of the server 1, their description will be omitted here.

Various processes described below are realized by the cooperation of various hardware and various software of the server 1 of FIG. 2, the shipper terminal 2 of FIG. 1, and the distributor terminal 3 of FIG.

FIG. 3 is a functional block diagram showing a functional configuration for executing the evaluation calculation process among the functional configurations of the server 1 of FIG.
Here, the "evaluation calculation process" refers to a series of processes for acquiring the actual result information, calculating the evaluation of the shipper as viewed from the physical distribution side based on the actual result information, and executing the control for outputting the evaluation calculation result.

When the evaluation calculation process is executed, in the CPU 11 of the server 1, as shown in FIG. 3, the performance information acquisition unit 41, the evaluation calculation unit 42, and the evaluation calculation result output control unit 43 function.

The performance information acquisition unit 41 of the server 1 acquires performance information transmitted from the shipper terminal 2 including the loading time of a predetermined package and the payment status of the consideration via the communication unit 19.
Then, the achievement information acquisition unit 41 provides the obtained achievement information to the evaluation calculation unit 42.

The evaluation calculation unit 42 calculates an evaluation of the shipper as viewed from the distribution side (for example, a distribution company) based on the performance information provided by the performance information acquisition unit 41.
Then, the evaluation calculation unit 42 provides the calculated evaluation calculation result to the evaluation calculation result output control unit 43.

The evaluation calculation result output control unit 43 executes control to output the evaluation calculation result provided from the evaluation calculation unit 42 to the distribution side (for example, a distribution company) via the communication unit 19 and the distribution company terminal 3. Further, the evaluation calculation result output control unit 43 executes control for registering the evaluation calculation result provided from the evaluation calculation unit 42 in the storage unit 18.

As a result, it is possible to realize the evaluation from the physical distribution side to the shipper, and as a result, it is possible to provide a technology that can avoid the risk when the physical distribution side deals with the shipper.

Here, a specific example of the evaluation calculation process executed by the server 1 of FIG. 2 will be described with reference to FIG.
FIG. 4 is a diagram showing a specific example of the evaluation calculation process executed by the server 1 of FIG.
The shipper S of FIG. 4 loads a predetermined package requested to be delivered by the customer C of the shipper S onto the truck of the distributor L. Then, the shipper S pays the price to the logistics company L and requests the customer C to carry the package.
For example, the shipper S uses the shipper terminal 2 to transmit the record information including the loading time of a predetermined package (waiting time in FIG. 4) and the payment status of the consideration to the server 1.
Then, the server 1 acquires the record information transmitted from the shipper terminal 2 including the loading time of the predetermined package (waiting time of FIG. 4) and the payment status of the consideration.
Here, it is assumed that the shipper S is in a situation where the loading time of the packages (waiting time in FIG. 4) is slow and the payment of the consideration is significantly delayed.
The server 1 calculates the evaluation of the shipper S from the viewpoint of the distributor L based on the record information. That is, the shipper S calculates the evaluation as unreliable because the loading time (waiting time in FIG. 4) of the package is slow and the payment of the consideration is significantly delayed.
Then, the server 1 executes control to output the evaluation calculation result to the distributor L via the distributor terminal 3.

In this way, the distribution company L indicates to the shipper S that the shipping time (waiting time in FIG. 4) of the shipper S is late from the evaluation calculation result and payment of the consideration is significantly delayed. It is possible to realize the evaluation that it is not reliable. Then, the distributor L can decide whether to continue accepting the work request from the shipper S or to decline the work request from the shipper S in the future.

The example of the functional configuration for executing the evaluation calculation process among the functional configurations of the server 1 in FIG. 2 has been described above with reference to FIGS. 3 and 4. Next, the flow of the evaluation calculation process executed by the server 1 of FIG. 3 will be described with reference to FIG.

FIG. 6 is a flowchart illustrating the evaluation calculation process executed by the server 1 of FIG.

In step S<b>1, the performance information acquisition unit 41 acquires, via the communication unit 19, performance information transmitted from the shipper terminal 2, including the loading time of a predetermined package and the payment status of the consideration.

In step S2, the evaluation calculation unit 42 calculates the evaluation of the shipper as viewed from the physical distribution side (for example, a physical distribution agent) based on the performance information provided in step S1.

In step S3, the evaluation calculation result output control unit 43 executes control to output the evaluation calculation result calculated in step S2 to the distribution side (for example, distribution company) via the communication unit 19 and the distribution company terminal 3. Further, the evaluation calculation result output control unit 43 executes control for registering the evaluation calculation result calculated in step S2 in the storage unit 18.

As a result, it is possible to provide a technology capable of avoiding risks when the physical distribution side deals with the shipper.

Although one embodiment of the information processing apparatus of the present invention has been described above, the present invention is not limited to this embodiment described above. Further, the effects described in the present embodiment are merely enumeration of the most suitable effects generated by the present invention, and the effects according to the present invention are not limited to those described in the present embodiment.

For example, in the above-described one embodiment, the record information employs the loading time of a predetermined package and the payment situation of the consideration, but the present invention is not particularly limited to this. Other performance information may be adopted as long as it leads to evaluation from the physical distribution side to the shipper.

Further, in the above-described evaluation calculation process, the “actual information” used for the evaluation of the shipper S is the one input to the shipper terminal 2 by the shipper S, but is input to the distributor terminal 3 by the distributor L. It may be adopted. That is, the distributor L can evaluate the shipper S based on the input of the “actual information” using the distributor terminal 3.
In this case, the specific method of transmitting the “actual information” from the distributor terminal 3 to the server 1 is not particularly limited, but the screens shown in FIGS. 6 and 7 can be used when transmitting the “actual information”. . Hereinafter, with reference to FIGS. 6 and 7, a specific example in which the distributor L uses the distributor terminal 3 to transmit the “actual information” to the server 1 will be described.
Here, it is assumed that the person who operates the distributor terminal 3 as the distributor L is a truck driver who belongs to the distributor L or is requested by the distributor L.

The evaluation calculation process described in this example has the following prerequisites.
It is premised that the driver goes to the distribution center by a truck loaded with the cargo and unloads the cargo at the distribution center in accordance with the guidance regarding the collection. It should be noted that here, for convenience of explanation, it is premised on loading and unloading by collection, but of course, loading by delivery may be possible.
Then, the following business flow shall be performed.
That is, in step Sa, the shipper S (delivery destination) sends a visit guide to the distribution center.
In step Sb, when the truck arrives at the distribution center, its position information (GPS information) is transmitted to the server 1.
In step Sc, the state of the truck (before the start of work) when it arrives at the distribution center is grasped.
In step Sd, the work by the driver is started.
In step Se, the work by the driver is completed.
In step Sf, a quality check is performed by a staff member (shipper side) of the distribution center.
In step Sg, a signature of receipt or a receipt stamp is pressed by an agent (shipper side) of the distribution center.
In step Sh, the driver (physical distributor L) is evaluated.
In step Si, the shipper S (distribution center) is evaluated.

6 and 7 show examples of screens displayed on the distributor terminal 3 of FIG. 3 for inputting performance information.

The screen of FIG. 6(A) can be displayed on the distributor terminal 3 at the step Sa, and is displayed on the distributor terminal 3 at the step Sb.
The screen of FIG. 6A is divided into display areas 111 and 112.
In the display area 111, the information of the visit guide to the distribution center is displayed. That is, a display area is provided for (the name of) the distribution center, the address, the telephone number, and the date and time of loading and unloading designated by the distribution center. The driver (physical distributor L) loads the cargo designated by the shipper S on the truck based on the display content of the display area 111, and goes to the logistics center by the truck.
In the example of FIG. 6(A), the driver visually recognizes the name of the distribution center as “Yuda, Kofu City, Yamanashi Prefecture” from the display area of the item of (the name of) the distribution center. The driver visually recognizes the address of the distribution center as "Yuda, Kofu City, Yamanashi 400-0851" from the display area of the address item. The driver visually recognizes the telephone number of the distribution center as "055-235-XXXX" from the display area of the telephone number item. Then, the driver visually recognizes the date "2018-02-03" going to the distribution center from the display area of the item of loading and unloading date, and further, from the display area of the item of loading and unloading time, loading at the distribution center. The time is visually recognized as "10:00".

In the display area 112, a map showing the location of the distribution center and a button B1 are displayed.
When the driver drives the truck and arrives at the distribution center according to the display content (contents of the visit guide) in the display area 111 described above, the driver presses the button B1. As a result, the position information (GPS information) of the distributor terminal 3 is transmitted to the server 1.
That is, if the driver has arrived at the distribution center (at the designated loading time), when the button B1 is pressed, the position information indicates the position of the distribution center. That is, evidence that the driver has arrived at the distribution center (at the specified loading time). On the other hand, even though the driver has not arrived at the distribution center (at the designated loading time), even if the button B1 is pressed illegitimately, it can be understood from the position information that the driver has not arrived at the distribution center. In other words, it is possible to prevent fraudulent pressing of the button B1 ahead of time because the driver has not arrived at the distribution center yet, but the designated loading time is too late.

Next, when the driver presses the button B1, the screen as shown in FIG. 6B is displayed on the distributor terminal 3.
A display area 113 exists on the screen of FIG.
In the display area 113, a button B2 labeled "Luggage status imaging", a button B3 labeled "Start work", and a button B4 labeled "End work" are displayed.
The button B2 is pressed at the step Sc. That is, the button B2 is for capturing an image of the state of the truck before the work (loading and unloading of cargo in this example) by the driver at the distribution center.

When the driver presses the button B2, a screen as shown in FIG. 6C is displayed on the distributor terminal 3.
The screen of FIG. 6C is divided into a display area 114 and a display area 115.
In the display area 114, an image of a camera (not shown) of the distributor terminal 3 (image of a track state) is displayed.
In the display area 115, a button B5 for taking an image is displayed. When button B5 is pressed, a captured image of the state of the track is captured. The data of the captured image is transmitted to the server 1.

As a result, the screen as shown in FIG. 7A (the screen similar to FIG. 6B) is displayed again on the display unit of the distributor terminal 3.
When the button B3 is pressed, the work by the driver in step Sd is started, the fact is recorded together with the time, and the work is transmitted to the server 1.
Then, when the button B4 is pressed at the end timing of the work, the work by the driver in step Se is finished, and the fact is recorded together with the time and transmitted to the server 1.

After that, as described above, the clerk of the distribution center (shipper side) performs the quality check in step Sf and presses the receipt sign or receipt stamp in step Sg. A photo of this signature and receipt will be taken. Although not shown, for example, a captured image of a camera (not shown) of the distributor terminal 3 can be used for this photograph.

In step Sh, when the driver (distributor L) is evaluated, the screen as shown in FIG. 7B is displayed on the distributor terminal 3 (or the shipper terminal 2 or the delivery destination terminal not shown). Displayed in.
The screen of FIG. 7B is divided into a display area 116 and a display area 117.
In the display area 116, check items for the shipper S or a staff member of the distribution center (hereinafter collectively referred to as “shipper S” in this paragraph) to evaluate the driver (the distributor L) are displayed.
In the display area 117, a field in which the driver's attitude and manners viewed from the shipper S can be freely entered, and the fact that the driver (or the distributor L) has approved the input by the shipper S is recorded. The sign field for is displayed. Further, a button B6 for recording the timing when all the delivery work is completed is displayed.
As shown in FIG. 7B, as check items, "pallet packing appearance (normal)", "shrink appearance dirt state (normal)", "label content confirmation and attachment state (normal)", "product odor ( "Normal)" and "vehicle status and temperature (normal)" are displayed.
The shipper S performs an input operation to check these check items, and inputs the driver's attitude, manners, etc., as viewed from the shipper S, in the free input field.
When the driver (or the distributor L) approves the contents input by the shipper S, the driver (or the distributor L) signs the handwritten signature field in the display area 117 with a touch pen or the like.

On the other hand, in step Si, when the shipper S is evaluated, a screen as shown in FIG. 7C is displayed on the distributor terminal 3.
The screen of FIG. 7C is divided into a display area 118 and a display area 119.
In the display area 118, an item of working time, an item of waiting time, and a column for evaluating the shipper S by the driver (the distributor L) are displayed. In the display area 119, a button B7 to be pressed when approving the contents of the working time and the waiting time is displayed.
As shown in FIG. 7C, "2 hours and 30 minutes" is displayed in the item of work time. This indicates that the total time of the work at the distribution center (the time from when the button B3 in FIG. 7A is pressed until the button B4 is pressed) was 2 hours and 30 minutes. In addition, "1 hour" is displayed in the item of waiting time. This means that the total time spent waiting at the distribution center (the time from pressing the button B1 in FIG. 6A to pressing the button B3 in FIG. 7A) was one hour. Is shown. In the column of “Driver's evaluation”, the five-level evaluation of the shipper S by the driver (physical distributor L) is shown, and the number of four stars is shown. Further, if the waiting time is caused by the convenience of the distribution center, a check box is displayed to display that fact.
Note that the driver can input the contents (working time, work contents, etc.) related to the incidental work even when there is an incidental work that is not initially planned, and can use it for the evaluation of the shipper S.

In order to popularize the evaluation calculation process using the screens of FIGS. 6 and 7, it is preferable to give the driver an incentive to actively use. As such an incentive, for example, a point system as shown in FIG. 8 may be introduced.
FIG. 8 is a diagram showing an example of a screen for giving points to the driver who inputs the record information using the screens of the examples of FIGS. 6 and 7.

As shown in FIG. 8, when points are given, the fact can be displayed on the display unit of the distributor terminal 3. The points may be returned directly as part of the fee. Further, when the logistics company L complies with the compliance and strives for safe driving and compliance with the delivery date, and when it is achieved, or when the shipper S can obtain a high evaluation, many points are given. Good. Here, compliance includes working conditions.

By constructing the mechanism described above, it is possible to simplify delivery of delivery notes and receipts. Money may be exchanged using an identifier such as a two-dimensional barcode. As a result, the efficiency of work can be improved.
Further, management of slips and the like may be simplified by linking with another system (for example, an order receiving system).

The hardware configuration shown in FIG. 2 is merely an example for achieving the object of the present invention, and is not particularly limited.

Further, the functional block diagram shown in FIG. 3 is merely an example and is not particularly limited. That is, it is sufficient that the server 1 has a function capable of executing the above-described series of processing as a whole, and what kind of functional block is used to realize this function is not particularly limited to the example of FIG.

The location of the functional block is not limited to that shown in FIG. 3 and may be arbitrary.
Further, one functional block may be configured by hardware alone, software alone, or a combination thereof.

When the processing of each functional block is executed by software, the program forming the software is installed in a computer or the like from a network or a recording medium.
The computer may be a computer embedded in dedicated hardware. Further, the computer may be a computer capable of executing various functions by installing various programs, for example, a general-purpose smartphone or a personal computer other than a server.

The recording medium including such a program is not only configured by the removable medium 21 of FIG. 2 which is distributed separately from the apparatus main body to provide the program to the user, but is also installed in the apparatus main body in advance. It is composed of a recording medium provided to the. The removable medium 21 is composed of, for example, a magnetic disk (including a floppy disk), an optical disk, a magneto-optical disk, or the like. The optical disk is configured by, for example, a CD-ROM (Compact Disk-Read Only Memory), a DVD (Digital Versatile Disk), or the like. The magneto-optical disk is composed of MD (Mini-Disk) or the like. In addition, the recording medium provided to the user in a state of being preliminarily incorporated in the apparatus main body includes, for example, the ROM 12 in which a program is recorded, the ROM 12 in FIG. 2, a hard disk included in the storage unit 18 in FIG.

In the present specification, the steps of writing the program recorded on the recording medium are not limited to the processes performed in time series according to the order, but may be performed in parallel or individually even if they are not necessarily performed in time sequence. It also includes the processing to be executed.
In addition, in the present specification, the term “system” means an overall device including a plurality of devices and a plurality of means.

In summary, the information processing apparatus to which the present invention is applied may have various configurations as long as it has the following configuration.
That is, the information processing apparatus to which the present invention is applied (for example, the server 1 in FIG. 1) is
Information that acquires information from the shipper, receives payment from the shipper, acquires the information from the physical distribution side that loads the specified package on the moving body and transports it to the specified location, and executes the specified process. In the processing device,
Performance information acquisition means (for example, performance information acquisition unit 41 in FIG. 3) that acquires performance information including the loading time of the predetermined package and the payment status of the consideration as the information from the shipper,
An evaluation calculation unit (for example, the evaluation calculation unit 42 in FIG. 3) that calculates the evaluation of the shipper as viewed from the physical distribution side based on the record information.
An information processing device including the above is sufficient.
As a result, it is possible to realize the evaluation from the physical distribution side to the shipper, and as a result, it is possible to provide a technology that can avoid the risk when the physical distribution side deals with the shipper.

DESCRIPTION OF SYMBOLS 1... Server, 2... Shipper terminal, 3... Logistics agent terminal, 11... CPU, 41... Achievement information acquisition part, 42... Evaluation calculation part, 43... Evaluation calculation Result output controller

Claims (2)

And receiving payment of consideration from shippers to load the mobile predetermined load to get the distribution side whether we record information to be transported to a predetermined location, in an information processing apparatus performing predetermined processing,
Performance information acquisition means for acquiring, as the performance information, information including a loading time of the predetermined package and a payment status of the consideration,
Evaluation calculation means for calculating an evaluation of the shipper as viewed from the physical distribution side, based on the record information;
An incentive giving means for giving a predetermined incentive to the driver when the person who inputs the performance information that is the basis of the calculation of the evaluation is the driver of the moving body on the physical distribution side; ,
Equipped with
The record information further includes information indicating whether or not the waiting on the physical distribution side indicated by the loading time is due to the convenience of the shipper.
Information processing device. The performance information includes information indicating an image showing the state of the moving body,
The information processing apparatus according to claim 1.

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