JP6671580B2 - Telephone device control method, program, telephone device and defense method - Google Patents

Description

  The present invention relates to a telephone device control method for protecting users from damages caused by telephone misuse such as special fraud or malicious telephone solicitation sale (telephone abuse type crime), a program therefor, and a telephone device equipped with the program As well as defense methods.

  In recent years, "Oreole fraud", "Transfer fraud", "Make money fraud", "Payable fraud", "Return fraud", "Lie phone fraud", "Spoof fraud", "Hand fraud", "Mother help fraud" '', `` Pregnant fraud '', `` fraud for providing specific information such as lottery winning numbers '', `` refund fraud '', `` fictitious bill fraud '', `` financial product transaction fraud '', `` telephone de fraud '' etc. A variety of special frauds are rampant.

  In these, the mastermind does not meet the victim directly, but contacts the victim using a telephone or a pamphlet, and instructs by phone to deceive cash or a cash card from the victim.

  In addition, the damage caused by malicious telemarketing, which forcibly sends products such as health food, is unending.

  Many of these victims are elderly.

  Conventional telephones use the number display to notify the name of the caller by voice, send a message to give the name of the caller, color-code the caller, notify the LED by LED, or do not notify Features such as sending a message to refuse the call, sending a warning message to automatically record the call, automatically recording the call, and playing a chime or message so that the nuisance call can be cut off halfway. doing.

  Patent Literature 1 discloses a telephone device having a silent transfer function. In this method, an incoming call from an unregistered telephone device is transferred to a substitute answering telephone device without ringing the incoming call, and a third party receives the telephone conversation at the substitute answering telephone device, and is a Service-to-Self. If it is determined that the call is not a malicious person, the incoming call (call) is again forwarded from the substitute answering telephone device (in this case, the incoming call is sounded to inform the user of the incoming call). This is to prevent people from making malicious calls without defense, and protect users from damages such as special fraud, brute force, compulsory, and intimidating telephone solicitation.

  In addition, many patent applications have been filed regarding telephone devices and methods for special fraud countermeasures. However, none has yet been put to practical use.

  The total amount of damage caused by special fraud in the first half of 2014 was 26.8 billion yen, an increase of 50% compared to the same period last year.

  Thus, despite the urgent need for countermeasures against phone abuses (phone abuse crimes) such as special fraud and malicious telemarketing, there is still no effective means. .

JP 2010-287938 A

  The present invention uses a function provided in commercial home telephone equipment and facilities and systems of a telecommunications carrier to allow a user, particularly an elderly user, to use a telephone for crimes, especially for malicious telephone solicitation sales. The present invention provides a method for preventing damages such as fraud and special fraud, that is, a telephone control method, a program therefor, a telephone device provided with the program, and a defense method.

  According to the present invention, the telephone device notifies the user of an incoming call by ringing and / or displaying when an incoming call comes from a person known by the user, but also displays a ringing sound when receiving an incoming call from a person unknown to the user. If you do not notify the user of the incoming call without answering it, answer the incoming call so that the user does not notice the user, and if the person who does not know the answering machine leaves a recording, notify the contactor of the recording The present invention relates to a method of controlling a telephone device, a program that causes the telephone device to execute the control method, and a telephone device having the program.

  Furthermore, if the call is from a person who knows the user, the call is notified to the user, but if the call is from a stranger, the call is not notified so that the user does not answer the call from an unknown person. In addition, the present invention relates to a method for protecting against telephone abuse-type crimes, in which when there is a message from a person who does not know the answering machine, the contact notifies the user of the incoming call and the message from the stranger.

The present invention
[1] a step in which the telephone device automatically refers to a telephone number database for a source telephone number of an incoming call;
Ringing if the calling phone number is in the list of allowed phone numbers in the database, and not ringing if the database is not registered in the database;
If the ringing does not occur, the telephone device automatically sends a recording message to the caller, starts automatic recording, and ends the communication after recording, so as not to be heard by the user,
After the communication is completed, if there is a recording, the telephone device automatically makes a call to the contact so that the user is not heard, and automatically transmits a transfer message,
A telephone device control method including a step of automatically reproducing a recording by a telephone device so as not to be heard by a user when receiving a specific instruction from a contact person, and terminating the communication after the reproduction;
[2] A program for causing a telephone device to execute the telephone device control method according to the above [1];
[3] A telephone device having the telephone device control method according to [1] and the program according to [2];
[4] responding to an incoming call from a telephone number not registered in the telephone number database with a recorded message so that the telephone device does not ring and is not heard by the user;
When the caller of the incoming call performs recording, automatically making a call to a contact so that the telephone device is not heard by the user, and transmitting a transfer message;
A method of protecting against telephone abuse crimes, comprising: after the contact receives the automatic call, the contact informs the user of the recording;
About.

  The present invention does not require new functions and devices, and uses the functions and devices provided in commercially available home telephone systems and telecommunications carrier systems, so that the present invention can be implemented quickly and inexpensively. Further, the present invention can be used not only to prevent telephone misuse crimes but also to confirm the safety of the user, especially when the user is an elderly person.

FIG. 1 is a flowchart of the telephone control method of the present invention. FIG. 2 is a flowchart of a telephone control method in a case where a recording has been made to a user from an unregistered transmission source. Hexagon / dotted box indicates work on contact side. FIG. 3 is a flowchart after the contactor confirms the recording to the user. Hexagon / dotted box indicates work on contact side. FIG. 4 is a flowchart after the contactor confirms that a transfer message has been recorded on his / her telephone device. Hexagon / dotted box indicates work on contact side.

  The "telephone" used in the present invention means a communication means for converting voice into an electric signal, transmitting the electric signal to a remote party, and allowing them to talk with each other. Hikari phone, cable phone, IP phone, etc.), wireless phone, so-called mobile phone (including PHS), and the like. And "communication" means telephone communication.

  The “telephone device” used in the present invention means one device or facility having a telephone function, and may be a fixed telephone device or a mobile telephone device (such as a future phone, a smartphone, or a PHS). You may. Further, the MFP may have a facsimile function, a copy function, a printer function, and the like in addition to the telephone function. Further, a system including a plurality of devices and facilities may be used. Furthermore, a system (such as a communication facility or a server) for performing a telephone business in a telecommunications carrier may be used. Here, the telecommunications carrier is a general term for companies that provide telecommunication services such as fixed telephones and mobile phones.

  The "user" used in the present invention is a telephone receiver and a person who is likely to be a target of a crime using a telephone, particularly, it is preferable to take measures against malicious telephone solicitation sales and special fraud. A person, more particularly an elderly person. Here, the elderly are 55 or older, 60 or older, 65 or older, 70 or older.

  “Incoming” and “outgoing” used in the present invention mean receiving (receiving) a call and making a call.

  The “source” used in the present invention means a person who calls a user from outside (not a so-called extension phone) or a telephone device or a telephone number used by the person.

  The "telephone number database" used in the present invention means a database storing one or more telephone numbers. The telephone number database may be provided on a device inside the telephone device or on an external device. Preferably provided internally.

  Phone numbers can be registered in the phone number database as phone numbers that allow calls (permitted phone numbers), phone numbers that reject calls (rejected phone numbers), and phone numbers of contacts (contact phone numbers). preferable. It is preferable to permit and register a person who the user knows. In some cases, rejection registration may be performed. It is preferable not to register persons unknown to the user.

  Preferably, the contact telephone number is registered at the same time as the permitted telephone number.

  The rejected telephone number may not be registered in the telephone number database but may be processed as an unregistered telephone number.

  The number of telephone numbers stored in the telephone number database is not limited, but depends on the storage capacity of the device, and is 50 or more, preferably 100 or more, more preferably 500 or more, and still more preferably 1000 per user. Or more. The number of permitted telephone numbers is not limited, but is 10 or more, preferably 50 or more, more preferably 100 or more, and still more preferably 500 or more per user. The number of rejected telephone numbers is not limited, but is 0 or more, preferably 5 or more, more preferably 10 or more, and still more preferably 50 or more. The number of contact telephone numbers is not limited, but is one or more, preferably three or more, more preferably five or more, and still more preferably ten or more.

  The "automatic inquiry" used in the present invention means to automatically check whether or not a telephone number corresponding to the source telephone number exists in the telephone number database. The automatic inquiry may be performed on a device inside the telephone device or on an external device. It is preferably done internally.

  As used in the present invention, "the source telephone number is in the list of permitted telephone numbers in the database" means that a telephone number that matches the source telephone number is registered as a permitted telephone number in the telephone number database. I do.

  As used in the present invention, "there is no registration in the database" means that a telephone number corresponding to a source telephone number is a telephone number database, for example, an authorized telephone number list and a contact telephone number list, and (a rejected telephone number is a telephone number database. Means that it is not on the list of rejected phone numbers.

  "Ring" as used in the present invention means that the telephone device emits a sound or vibrates. Preferably, it means that the telephone device emits a sound (a so-called ringing tone) or vibrates to notify the user of the incoming call.

  As used in the present invention, "not to be heard by the user" means that the sound from the telephone device is not to be heard by the user, and the user notices the operation performed automatically by the telephone device. This is so as not to be lost. Therefore, the sound may be at a level that cannot be heard by the user, but preferably, no sound is generated from the speaker of the telephone device.

  In addition, the user knows the incoming call and operation mainly by sound (call, voice, vibration sound and operation sound). However, many telephone devices are not only ringing but also light display such as lighting, blinking, color coding, etc. It also has a function to notify the user of the incoming call and the operation of the telephone device by displaying characters and characters. Therefore, it is preferable to prevent the user from noticing the incoming call or the operation even if these displays are not performed. Not only do not hear the sound, but also do not display light or letters, it works as if it was not working, incoming calls from other than the registered phone number, answering machine answer, automatic transmission, automatic recording, automatic calling, It is preferable that the user does not know the automatic transfer and the automatic reproduction.

  The phrase "automatically transmit a recorded message" as used in the present invention means that a message for guiding recording is automatically played to inform the source of whether or not to perform recording. The “automatic transmission of a recorded message” may be performed from a device inside the telephone device or from an external device.

  "Start automatic recording" as used in the present invention means that the recording device is automatically activated after the end of the recording message and records sound (including silence). The recording may be performed by a device inside the telephone device or by an external device. If the communication is cut off before the recording device is started, the recording is not started.

  The term "end communication after recording" used in the present invention means that the recording device automatically stops recording after a certain period of operation and the telephone device automatically cuts off the communication, or that the caller cuts off the communication. Recording and communication are automatically terminated.

  The fixed time depends on the recording capacity and is not limited, but is 2 minutes or less, 5 minutes or less, 10 minutes or less, 30 minutes or less, and 60 minutes or less per source (recording time per case).

  The "contact person" used in the present invention is a destination to notify the existence and / or recorded contents of a recording when a recording is made on the telephone device of the user, and the presence and / or recorded contents of the recording. Is the person who informs the user.

  The contact person is the person concerned of the user, and the person concerned of the user is the relative of the user (blood and marriage within the sixth degree of the user, especially the child, grandchildren, siblings, nephew, niece of the user) , Your friends and acquaintances and those requested by you or your relatives (eg, social workers, care managers, counselors, life assistants, caregivers, caretakers, guardians, lawyers, etc.), organizations (eg, local This includes public organizations, organizations and organizations that have a business relationship with the welfare and care of the elderly, and companies (eg, security companies).

  As used in the present invention, "recording exists" means that the recording device has some recording left by the source for the user.

  As used in the present invention, "automatic call to contact" means to automatically call one of the contact telephone numbers in the telephone number database. The automatic transmission to the contact may be performed from a device inside the telephone device or from an external device.

  The call may be made multiple times until the contact answers. For example, three times per minute, three times at 30 minute intervals, or five times every 10 minutes.

  When there are a plurality of contact telephone numbers and the telephone numbers are ranked, the outgoing calls may be made in order. For example, if the first call is made and the contact does not respond, the call is terminated, the second call is made, and so on up to the last registered order.

  The `` automatic transmission of a transfer message '' used in the present invention means that when a contact responds, a message (transfer message) requesting guidance of the existence of a recording and an instruction for playing back the recording is automatically played. To inform others.

  The answer by the contact includes not only the contact's own response but also the response by the recording function.When the contact's telephone device responds with the recording function, the transfer message is automatically played and the contact's telephone Record on the device. The automatic transmission of the transfer message may be performed from a device inside the telephone device or from an external device.

  As used in the present invention, “when a specific instruction is received” means that the telephone device of the contact transmits a predetermined instruction (for example, a password, a password, etc.) with the contact (for example, the contact This means that the user inputs a personal identification number or a password from his / her telephone device, and the device on the user side confirms it. For example, the contactor responds to the automatic call from the user, and after hearing the transfer message, the contactor sends a specific instruction (key entry), and the device on the user side confirms the transmission. Alternatively, the recording function of the contactor's telephone device responds to the automatic call from the user, and after the contactor listens to the recording of the forwarded message, the contactor calls the user and the recorded message of the user side plays. By transmitting a specific instruction (key input) during the operation, the user's device is confirmed.

  "Automatically play a recording" as used in the present invention means that the playback device automatically plays the recording and informs the contact person of the recorded content. The automatic reproduction of the recording may be performed by a device inside the telephone device or by an external device.

  As used in the present invention, "end the communication after playback" means that after the playback device automatically ends the playback of the recording, the telephone device automatically cuts off the communication, or that the contactor cuts off the communication to stop the playback. This means that the communication is automatically terminated.

  The "telephone device control method" used in the present invention controls a system (server, communication equipment, etc.) that provides a telephone service in a telecommunications carrier, even if it is a method for controlling one general household telephone device. May be used. Also, whether the telephone device is provided as one of a plurality of functions / modes of the telephone device (for example, a telephone abuse-type crime prevention function / mode), or the entire telephone device is controlled by this control method. Good.

  The "program" used in the present invention means a program for causing a telephone device to execute the steps (procedures) of the telephone device control method of the present invention. It may be a program for a system (a server, a communication facility, or the like) in a business.

  The telephone device of the present invention preferably has a button for setting the telephone device control method and the program of the present invention. The button may be a single button or a plurality of buttons, and may be dedicated or shared. The button may be a touch panel type button or a button operated on the display.

In the present invention, "after the contact receives the automatic call",
(I) after the contact hears the forwarded message;
This is because the contact's recording function responds to the automatic call from the user's telephone device even after the contact directly answers and listens to the forwarded message, After listening to the recording,
Or
(Ii) after further hearing the recording for the user in (i);
This means that even after the contact responds directly to the automatic call from the user and sends specific instructions after the forwarded message and listens to the played recording, the caller will be able to call the user during the recorded message. After sending specific instructions to and listening to the played recording.
Is included.

As used in the present invention, "a contact informs the user of the recording"
(Iii) the caller will call or meet you to inform you that there is a recording;
Or
(Iv) further inform the user of the recording in (iii);
Is included.

  The term "phone abuse crime" as used in the present invention means a crime that a criminal mainly uses a telephone without directly meeting the victim, particularly a malicious telephone solicitation sale or special fraud. I do.

  The "protection method" used in the present invention is a service-to-self (such as special fraud or malicious telephone solicitation sales, etc.) by preventing a user from inadvertently leaving an incoming call from an unknown person. This is a method that protects the user from a person who commits a crime, while notifying the user of a recording from an unknown person so that the user does not miss a call from a Service-to-Other.

  The telephone control method and the defense method of the present invention are preferably described in a manual in the form of paper or an electronic version.

  The procedure for controlling the telephone device according to the present invention will be described with reference to FIG.

  [A] When there is an incoming call from outside (S101), the telephone number of the source of the incoming call is extracted (S102).

  [B] It is inquired (determined) whether or not the caller telephone number exists as a permitted telephone number in the telephone number database, and if it is in the permitted telephone number list (S103), the incoming call is ringed (S104). An incoming call display (for example, a light display such as a lighting display, a blinking display, a color display, a character display, or the like) may be performed.

  [C] The user responds to the incoming call ringing (S105), and after the conversation, the telephone is terminated (S106).

  [D] When the user cannot answer, a recording message is automatically sent. If the caller does not end the communication, the recording starts, and after the recording for a certain period of time, the telephone automatically ends. Then, a display indicating recording (for example, blinking display) is performed. On the other hand, if the caller cuts off the communication before the start of recording, the telephone ends without recording. If there is a recording from the authorized telephone number, an automatic call to the contact may be made, but preferably not made.

  Here, the recorded message is not limited, but for example, "I can not answer the phone right now. If it becomes beep, please tell me your name, message, phone number", "I am away from you now. "Please tell us your name, business and phone number after the sound."

  [E] If the source telephone number of the incoming call is not in the list of permitted telephone numbers and the list of rejected telephone numbers (when provided in the telephone number database) (S111), the user is not heard without ringing the incoming call (S112). (Preferably without the user noticing without displaying the incoming call), send the recorded message (S113), and if the caller does not disconnect the communication, the recording is started (S114) Automatically ends (S115). On the other hand, if the caller cuts off the communication before the start of the recording, the telephone ends without recording (S116).

  Since the incoming call does not ring, the call sound may not be heard by the user, but the caller may be able to hear the call sound through the handset. The number of calls before transmitting the recorded message is not limited, but is 0 to 30, preferably 5 to 25, and more preferably 10 to 15 times.

  It is preferable that the recorded message to be transmitted to the transmission source, the sound at the time of recording, and the voice of the transmission source are also inaudible to the user. Further, it is more preferable that no display is made in these operations.

  It is preferable that a display indicating the presence of a recording (for example, lighting, blinking display, character display, etc.) is not performed after the call, but it may be provided. Even if there is a recording display and the user notices the display and plays the recording, the user does not talk directly to the source, so the risk of being fraudulently told by the Service-to-Self is low, and the contact , The risk of the user arbitrarily determining the recorded content is low.

  [F] In the case of an incoming call from a non-notifying phone, an incoming call from a public phone, or an incoming call from outside the display area, the voice message is transmitted without ringing (preferably without displaying the incoming call) and the process is terminated. However, the content of the voice message is different for each.

  If the call is a non-notification call, a message to be called again is transmitted in the notification state. For example, but not limited to, "Your phone number has not been notified. Please call again with" 186 "before the phone number.

  In the case of a public telephone, a message to be redialed is transmitted by other than the public telephone. For example, but not limited to, "You cannot make a call from a public phone.

  If the telephone is out of the display area, a message for calling back within the display area is transmitted. For example, but not limited to, "You cannot make a call from outside the display area. Please call again from the display area.

  Also, an incoming call from a non-notifying phone, an incoming call from a public phone, or an incoming call from outside the display area may be handled by recording without ringing (preferably without displaying an incoming call) as an incoming call from an unregistered telephone number.

  [G] (When a rejected phone number is provided in the phone number database) If the source phone number of the incoming call is in the rejected phone number list (S107), the incoming call does not ring (preferably without displaying the incoming call) (S108). A rejection message is transmitted (S109), and the call ends (S110).

  Here, the rejection message includes, but is not limited to, for example, "I am afraid, but I cannot accept this call" or "I am afraid, I cannot connect from your telephone number."

  If no rejected telephone number list is provided in the telephone number database, incoming calls from rejected telephone numbers may be processed as incoming calls from unregistered telephone numbers.

  Next, it will be described that the above [A] to [G] can be implemented by the functions and simple improvements provided in commercially available general-use telephone devices.

  [A] can be implemented by using a number display service and a function corresponding to the number display of a commercially available telephone device for general home use.

The number display service is a service provided by NTT (Nippon Telegraph and Telephone Corporation), which is well known to those skilled in the art. The number display service extracts a telephone number of a caller and displays the number on a display unit (display) of a telephone device corresponding to the number display. ).
[B] can be implemented by the following functions of a commercially available home telephone device.

  The telephone device manufactured by Panasonic Corporation uses the number display service to call up the corresponding name in the telephone directory when a call is received from a person registered in the telephone directory of the telephone device ("Read aloud"). It has the function of displaying. In addition, in the “good night mode”, a function of sounding a ringtone only for an incoming call of a specific number registered in the telephone directory and a function of displaying a “good night specific incoming call” are provided. Here, `` Good night mode '' is a function that, when the user wants to sleep or wants to spend time quietly, does not emit a sound even if there is an incoming call, and the answering machine responds without outputting sound from the speaker It is.

  Similarly, a telephone device manufactured by Sharp Corporation also uses a number display service to provide a function of notifying or displaying information (a name or the like) registered when there is an incoming call from a partner registered in the telephone directory (e.g., "Call from whom"). In addition, it has a function of ringing or displaying only the incoming call of the other party registered in the telephone directory (“selective incoming call”).

  Therefore, the function of [B] inquiring the caller telephone number in the telephone number database and ringing or displaying the incoming call when it matches the registered telephone number can be implemented by these functions.

  [C] shows a user's operation in a normal telephone device.

  [D] can be implemented by the answering machine function of a commercially available home telephone device.

  [E] can be implemented by the following functions of commercially available home telephone equipment.

  If the telephone device manufactured by Panasonic Co., Ltd. is set to "Good night mode incoming call" in "Good night mode", only the incoming call registered in "Good night mode incoming call" will ring and the answering machine will answer without ringing otherwise. Have. In the recording in the “sleep mode”, the response message and the sound of the recording cannot be heard from the speaker.

  Similarly, if you set “Selective Incoming Call” in “Good night mode”, only the incoming calls registered in “Selective incoming call” will be received, and the answering machine will answer without any ringing. It has the function to do. In the recording in the “sleep mode”, the response message and the sound of the recording cannot be heard from the speaker.

  Therefore, if it is an unregistered telephone number in [E], a recorded message is transmitted without ringing the ringtone so that the user cannot hear it, and after recording the voice of the caller, the call is terminated. It can be implemented by these functions. In addition, if the call is received from an unregistered telephone number, the display (for example, lighting, blinking display, character display, or the like) may be improved so as not to be displayed.

  [F] may be implemented by the following functions of commercially available home telephone devices.

  The telephone device manufactured by Panasonic Corporation has a function of sending a message without ringing and automatically disconnecting the call (non-notification, public telephone, rejection of incoming calls outside the display area) and a function of receiving a message by answering machine. .

  Similarly, a telephone device manufactured by Sharp Corporation has a function of sending a refusal message without sounding a ringtone and automatically disconnecting the call (non-notification / public telephone / rejection out of display area).

  Similarly, a telephone device manufactured by Pioneer Corporation has a function of sending a guard message without ringing and automatically disconnecting the call (non-notification guard / public telephone guard / out-of-display area guard).

  Similarly, a telephone device manufactured by Brother Industries, Ltd. has a function of sending a message without sounding a ringtone and automatically cutting off the call (non-incoming call rejection, public telephone rejection, rejection outside display area).

  Similarly, a telephone device manufactured by Uniden Co., Ltd. has a function of sending a message without ringing and automatically cutting off the call (rejection of non-notification / rejection of public telephone / rejection of out-of-display area). .

  Therefore, in the case of [F], when the caller is not notified, a public telephone, or out of the display area, a voice message is transmitted without ringing and the telephone is automatically terminated, and the function may be performed by these functions. In addition, it is possible to implement not to display by not displaying (for example, lighting, blinking display, character display, etc.) a non-notification, a public telephone, and an incoming call from outside the display area.

  [G] can be implemented by the following functions of a commercially available home telephone device.

  The telephone device manufactured by Panasonic Corporation uses the number display service to send a busy tone without ringing the incoming call from a specific party registered in the phonebook ("" Nuisance call rejection ").

  Similarly, a telephone device manufactured by Sharp Corporation has a function of refusing a call to a specific number registered in the phonebook, playing a rejection message, and automatically cutting the call (“No unwanted call”). doing.

  Similarly, Pioneer Corporation's telephone device also has a function (“specific number guard”) that automatically sends a guard message without ringing when a call comes in from a registered number that you want to guard. ing.

  Similarly, a telephone device manufactured by Brother Industries, Ltd. also has a function that, when a telephone number is designated as a nuisance call in the telephone directory, the other party can hear the ringing sound but does not turn off the ringing tone even if there is an incoming call. .

  Similarly, a telephone device manufactured by Uniden Co., Ltd. also has a function (“designated number rejection”) in which when a call comes in from a registered call rejection number, a message is played without ringing and the call is automatically cut off. doing.

  Therefore, if the caller's phone number in [G] matches the phone number registered as a call rejection phone number in the phonebook, a call rejection message is sent and the call is automatically sent without ringing. Termination may be performed by these functions. In addition, it is possible to implement the non-display by improving the display so as not to display (for example, lighting, blinking display, character display, etc.) if the incoming call is from the incoming call rejection.

  Next, a procedure in the case where an unregistered caller leaves a recording for a user (S114) will be described with reference to FIG.

  [H] After the communication is terminated with a recording left for the user (S201, S115), an automatic call is made to the registered contact so that the user does not hear the call (S202). Further, it is preferable that no display (for example, lighting, blinking display, character display, and the like) is performed.

  In addition, when a user records without receiving a call from the permitted telephone number, it is preferable that the call is not automatically transmitted to the contactor even if the recording is made. Even if an automatic call is made by recording from a permitted telephone number, the subsequent procedure is the same as when an unregistered caller leaves a recording, and there is no problem only in the number of incoming calls from users among contacts. In the case of an elderly user, the fact that he / she cannot be called even though he / she is at home may cause a problem for the user, and transmission to a contact person confirms the safety of the user.

  When the contact responds directly to this automatic call (S203), a transfer message telling the user the presence of the recording and sending specific instructions for recording and playback (eg, keying in a PIN or password) is provided to the user. It is transmitted so as not to be heard (S204). Preferably, the transfer message does not leave the speaker. Further, it is preferable that no display (for example, lighting, blinking display, character display, etc.) is performed.

  Such a message may include, but is not limited to, if the specific instruction is to enter a PIN, for example, "There is a new recording. Please enter the PIN to play the recording."

  When the contact sends a specific instruction registered in advance in accordance with the transfer message (S205), the recording is played back so as not to be heard by the user (S206), and then the telephone is terminated (S208). Preferably, the sound of the reproduction does not come out of the speaker. Further, it is preferable that no display (for example, lighting, blinking display, character display, etc.) is performed.

  Thereby, the contact person can confirm the recorded contents left for the user (S207).

  On the other hand, if the contact does not send any specific instructions, the contact will only know the existence of the recording. If the user wants to check the recorded contents later, he or she can listen to the recorded sound in accordance with the procedure after "the contacter makes a non-display transmission to the user" (S408) in FIG.

  Also, when the contact responds using the recording function of the contact telephone device (S209), the transfer message is transmitted so that the user does not automatically hear it (S210), recorded, and recorded (S211). The process ends (S212).

  By reproducing the recorded transfer message, the contact can know that the telephone device of the user has a recording (S213).

  Next, it will be described below that [H] can be implemented by a function provided in a commercially available general-use telephone device.

  When a new recording is made on the telephone at home when the user goes out, the telephone device of Panasonic Corporation automatically makes a silent call to the registered mobile phone, etc., and goes out. When the mobile phone or the like answers, the transfer message is automatically played (the transfer message cannot be heard from the speaker of the home telephone device). If a pre-registered password or password is entered after this message, the home message is displayed. The telephone device has a function of automatically playing back a recording (no sound can be heard from a speaker) and listening to the recorded content (“transfer message”).

  A telephone device manufactured by Brother Industries, Ltd. has a similar function (“answering machine transfer”).

  Therefore, if there is a recording of [H], a call is automatically sent to the contact person, a transfer message is sent so that the user is not heard, and when a specific instruction is received, the user is recorded so that the user is not heard. Can be implemented by these functions. In addition, the display may not be performed by improving the display (for example, lighting, blinking display, character display, and the like) during automatic transmission, reception of a specific instruction, and recording / reproduction.

  Next, the procedure after the contactor confirms the existence of the recording addressed to the user and further confirms the recorded contents (S207) will be described with reference to FIG.

  The contactor listens to the transfer message, confirms the existence of the recording destined for the user, and further confirms the recorded contents (S301), and sends the notification to the user to notify the user (S302). Since the telephone number of the contact is registered as permitted in the telephone number database, ringing and display are performed (S303), and when the user answers (S304), the contact uses the existence of the recording and further uses the recorded contents The user is notified (S305), and the call is terminated (S307). After the call is over, the user may play back the recording to listen to the content.

  This allows the user to know even if there is a call from a stranger (S306).

  If this source is a Service-to-Other, you may send to this source. Moreover, you may register as a permitted telephone number in a telephone number database. As a result, the incoming call from the caller will ring or be displayed next time.

  The procedure after listening to the recording of the transfer message left in the contact telephone device (S213) will be described with reference to FIG.

  [I] The contact sends the transfer message recorded in the contact telephone device to the user after confirming the reproduction (S401).

  When making a call, if the contact only informs the user that there is a recording, a normal call (call displaying a telephone number) is made (S402). Since the telephone number of the contact is registered in the telephone number database as permission, the incoming call is ringed or displayed (S403). When the user answers (S404), the contact informs the user that there is a recording (S405). ), And terminate the call (S406). The user can play back the recording by himself and know the recording content (S407).

  If the contactor wants to confirm the recorded contents addressed to the user, the caller makes a non-display call (adds 184 before the telephone number) when calling the user (S408). As a result, the incoming call from the contact becomes silent (S409) or no display, and the recorded message responds so that the user cannot hear (preferably not notice) (S410). A specific instruction registered in advance is transmitted (S411). As a result, the recording is played back (S412) so as not to be heard (preferably not noticed) by the user, and the contact can confirm the recording content addressed to the user (S413).

  Thereafter, as in the case where the contact person in FIG. 3 confirms the recorded contents of the user telephone device, the contact person calls the user and notifies the recording.

  Next, it will be described below that the above [I] can be carried out with the functions provided in commercially available general-use telephone devices and simple modifications thereof.

  A telephone device manufactured by Panasonic Corporation calls a telephone device at home from outside the office, and while a response message of an answering machine (a response message is not heard from a speaker) is flowing, a pre-registered password is entered. It also has a function of playing back a recording in the telephone device at home (there is no playback sound from the speaker) and listening to the recorded content (“listen to answering machine from outside”).

  The telephone device manufactured by Sharp Corporation also has a similar function ("remote operation").

  The telephone device manufactured by Brother Corporation also has a similar function ("remote control function").

  The telephone device manufactured by Pioneer Corporation also has a similar function ("remote control operation").

  The telephone device manufactured by Unidena Co., Ltd. also has a similar function (“operate an answering machine from outside”).

  Therefore, the contact person confirming the recorded contents of the user telephone device in [I] can be implemented by these functions. In addition, the display may not be performed by improving the display (for example, lighting, blinking display, character display, and the like) when receiving an incoming call, receiving a specific instruction, and recording / reproducing.

The call connection process (outgoing / calling / disconnecting) is the same as in a normal telephone device.
Next, each function for the present invention in a commercially available general-use telephone device of each company will be described.

  Each company's telephone device has a number display function for notifying the incoming telephone number, an answering machine function for recording a message, and a function for listening to an answering machine at home from outside.

  A commercially available general-use telephone device (for example, KX-PD703UD) manufactured by Panasonic Corporation makes only a specific incoming call registered in the "Good night mode" function or "Good night mode" for preventing a ringing tone from ringing. It has a "good night specific incoming call" function and a "answer message transfer" function for contacting one's own mobile phone or the like when a recording is made.

  However, the "answer transfer" function does not work in "sleep mode". In addition, display is performed.

  Even though 150 entries can be registered in the telephone directory, the number of entries that can be registered in “Good night specific incoming” is nine.

  In addition, it has a function of “temporarily not receiving a call from an unregistered partner”. This is a function of answering a call from an answering machine without ringing when a call is received from a party not registered in the telephone directory.

  However, this function is temporarily (approximately 8 hours), and is automatically canceled after a lapse of time, and cannot be set at all times. In addition, a response to the answering machine can be heard from the speaker so that the call can be answered after hearing the voice of the other party. In addition, display is performed.

  A commercially available general-use telephone device (for example, UX-900CL, etc.) manufactured by Sharp Corp. has a function of preventing a ringing tone from ringing, a "sleep mode" and a function of ringing only a specific registered call, "select incoming call". Function.

  However, it does not have a function of notifying another telephone device when a recording is made.

  Further, the number of cases that can be registered in “selective incoming call” is 30 irrespective of whether 100 cases can be registered in the telephone directory. In addition, display is performed.

  Commercially available home telephone devices (e.g., MFC-J9800DN, etc.) manufactured by Brother Co., Ltd. are provided with a "sleep mode" and a "answer phone transfer" function.

  However, since there is no function of ringing only a specific incoming call in the “sleep mode”, all the incoming calls do not ring when set to the “sleep mode”.

  "Answering message transfer" does not work in "Good night mode".

  A commercially available general-use telephone device (for example, TF-FA70S, etc.) manufactured by Pioneer Corporation has a “sleep mode”, but does not have a function of notifying another telephone device when a recording is made. .

  A commercially available telephone device (eg, DECT2288) manufactured by Uniden Co., Ltd. has a “silent mode” in which a ring tone does not sound while sleeping or going out. , So all incoming calls will not ring when set to "silent mode". Further, it does not have a function of notifying another telephone device when a recording is made.

  As described above, although each function for the present invention is provided in a commercially available general-use telephone apparatus, the purpose of use is different from that of the present invention, and the use of the present invention is not assumed at all.

  However, it is clear to a person skilled in the art who knows the present invention that the present invention can be implemented. For example, the control program and design of the telephone device may be changed as follows.

  In the case of a telephone device of Panasonic Corporation, the present invention can be implemented by enabling the "answering message transfer" function in the "sleep mode" and increasing the number of cases that can be registered in the "sleep notification specific incoming call". Further, the present invention can also be implemented by enabling a function of "temporarily not accepting a call from an unregistered party" to be set at all times so that an answering machine can be answered without outputting a voice. In addition, the display can be performed by not displaying the message except for the display of the incoming call from the permission registration telephone or the recording.

  Similarly, the present invention can be implemented in telephone devices of other manufacturers by adding missing functions or changing programs.

  Next, services already provided by a telecommunications carrier will be described.

  Telecommunications carriers provide an answering machine service that makes recordings on the telecommunications carrier's servers (cell phone companies). The recording response is made without being heard by the user. If there is a recording on the answering machine, the recording is displayed on the mobile phone, and the recording can be heard by calling the server.

  In addition, NTT DoCoMo offers a service that automatically sends a refusal message without registering the incoming call from the telephone number to the user by registering the telephone number of the telephone number to be rejected on the server of the telecommunications carrier (NTT DOCOMO). "Junk Call Stop Service" au "Junk Call Rejection Service", SoftBank "Number Block").

  In addition, a service is provided for rejecting non-notifications and incoming calls from public telephones.

  In addition, a transfer service for transferring a call to a transfer destination registered in advance is provided (NTT "Voice Warp", NTT DoCoMo "Transfer Call Service", au "Call Transfer Service", SoftBank Mobile "Transfer Call", WILLCOM "Call Incoming Call" Transfer service ", e-mobile" transfer phone "). The transfer is performed without being asked by the user.

  As described above, the telecommunications carrier can provide not only the function of a commercially available general-use telephone device as a service but also the service of a higher function.

  Therefore, those skilled in the art who know the present invention know that a telecommunications carrier can implement the present invention by changing programs and designs of servers and communication facilities (a telecommunications carrier can provide as a service). .

  For example, the present invention can be provided as a service as follows.

The user registers the telephone number permitted to receive the call, the telephone number of the contact person, and the password and password for recording / playback on the server of the telecommunications carrier;
When there is an incoming call to the user, the server queries the source phone number and the permitted phone number, and if the phone number matches the permitted phone number, connects the incoming call to the user's telephone device and makes a call. Activate the answering machine service of the server without connecting the call to the user;
If a recording is left on the answering machine, the server sends a call to the contact and sends a forward message when the contact answers.
Play the recording when the contact sends the PIN or password to the answering machine service;
It is a service called.

  The present invention will be specifically described in the following examples, but the present invention is not limited to these examples.

  In order to carry out the telephone device control method of the present invention, one telephone device (product number: VE-GP03UD) manufactured by Panasonic Corporation on the second floor and a telephone device manufactured by Sharp Corporation (Fappi, Name: UX-600CL) One unit was used. The phone's display was hidden by covering it with cardboard. No handset was used.

  The telephone device manufactured by Sharp Corporation was set to "Good night mode" and "Selective incoming call". Also, register the relatives, acquaintances, and company telephone numbers in the telephone directory of the telephone device manufactured by Sharp Corporation (no unwanted calls are registered), and register the person who will ring the "Selective incoming call" ringtone from them. did. As a result, a ring tone can be heard for an incoming call from the registered person, but no ring tone can be heard for an incoming call from any other party (however, a call can be heard through the handset for the caller). Now responds with silence. The number of calls before the answering machine answers was set to six, and the response message was initialized.

In the telephone device manufactured by Panasonic Corporation, the ring volume was set to “OFF” and the speaker volume was set to zero. Also, the answering machine was set, the number of calls until the answering machine answered was set to 6, the response message was silenced by oneself, and the response message heard by the caller was only from a Sharp telephone device. As a result, no sound is heard from the telephone device manufactured by Panasonic Corporation for all incoming calls, and the answering machine responds silently. In addition, it was set to "Absent message transfer", and the telephone number and password of the user's son's mobile phone were registered as the transfer destination (contact person).
Both telephone devices did not set the rejection of unwanted calls, no notification, public telephones, and no outside the display area.
1. We asked the relative M registered in "Select and receive" to call the user.

The ringing tone was not heard from the telephone device manufactured by Panasonic Corporation, but was heard from the telephone device manufactured by Sharp Corporation.
2. A relative O who was not registered in "Selective Incoming Call" called the user.

  No ringing was heard from both telephone units. In addition, the two telephone devices ended the communication after recording without being heard by the user.

  On the other hand, the relative O who made the call heard the ringing sound from the handset, recorded the call according to the answering message of the answering machine, and cut off the call.

  After the call from relative O was cut off, the telephone device manufactured by Panasonic Corporation made an automatic call to the contact person without sound. Note that the user did not hear the sound of the message sent and forwarded to the contact automatically performed by the telephone device.

  The contactor responds directly to an incoming call from the user (a telephone device manufactured by Panasonic Corporation), inputs the registered password in accordance with the transfer message, listens to the reproduction, and is a telephone call from relative O. After confirming that, the user called. The user did not hear the sound of the recording and playback performed automatically by the telephone device.

Since the ring tone from the contact was ringing on the telephone device manufactured by Sharp Corporation, the user responded and heard from the contact that there was an incoming call from relative O and the business.
3. Relative O again called the user to test the recorded response of the contact.

  The process up to the automatic transmission to the contact person is the same as the above 2.

  The contact responded to the incoming call from the user (a telephone device manufactured by Panasonic Corporation) with an answering machine, recorded a transfer message, and ended the communication.

  The contactor listens to the recording on the mobile phone, calls the user without notification, enters a password while the recorded message is playing, listens to the playback, and confirms that the call is from relative R After confirming, he called the user as usual, and notified the existence and requirements of the incoming call.

Note that the user did not hear the sound of the recorded message and the sound of the recording and playback automatically performed by the telephone device.
4. Incoming call from unregistered person in good faith The inventor received a call from the city hall, but since the city hall was not registered in the telephone directory of the telephone device, no ring tone was heard and the user did not answer the phone. Was.

  A phone call from the city hall left a recording, and an automatic call was made to the contact's son's mobile phone.

  The contactor answers this call, listens to the forwarded message, enters the PIN, listens to the playback, confirms that the call is from the city hall, calls the user, and calls the user. I was told what was done and what they did.

The user was informed of the phone from the city hall by the telephone from the contact person, made a call to the city hall, and was able to respond to the business without any problem.
5. None of the recordings from the Service-to-Self were considered to be Service-to-Self. This indicates that not only does the user not have a direct conversation with the Service-to-Self, but also the risk of recording making indirect contact with the Service-to-Self is low.

  In addition, the number of incoming calls from unknown phone numbers and non-notifications that did not leave a recording was 12 / month in the first month, but halved to 6 / month four months later. This may indicate a decrease in Service-to-Self calls.

  Table 1 shows the number of incoming calls that did not leave a message on the answering machine for 16 months after the start. “No recording” indicates the number of incoming calls from an unknown telephone number that does not leave a recording. There were no unanswered or out-of-display calls that left a recording. During this time, the user answered the incoming call of the permitted telephone number but did not receive any other incoming call.

  After 14 months from the start, incoming calls from strangers (unknown telephone numbers that do not leave recordings, non-notifications, and out of the display area) were received one to two times per month. Unannounced calls suddenly disappeared from the 11th month. The largest number of non-notifications in the eighth and ninth months was in December. In addition, incoming calls from mobile phones have been eliminated from incoming unknown phone numbers that do not leave recordings.

  Calls from strangers rarely left a recording on the answering machine, but did not cause any problems. This indicates that there are few requirements for calls from strangers, and that there is no problem even if the user does not have an agent.

  From these results, the present invention, in which a call from an unknown person is not relayed to a user, and is routed through a contact only when a recording is made, is very effective as a measure against telephone abusive crimes. I found it.

  According to the present invention, there is provided a telephone device control method, a program, a telephone device, and a method for preventing and preventing telephone misuse crimes such as special fraud and malicious telephone solicitation sale.

Claims (1)

A step in which the telephone device automatically searches the telephone number database for the telephone number of the incoming call;
Ringing if the calling phone number is in the list of allowed phone numbers in the database, and not ringing if the database is not registered in the database;
If the sound does not sound, the telephone device automatically sends a recording message to the caller to start the automatic recording so as not to be heard by the user, and after the recording, ends the communication,
After the communication is completed, if there is a recording, the telephone device automatically makes a call to the contact so that the user is not heard, and automatically sends a transfer message.
The telephone device automatically reproduces the recording so that the user does not hear the specific instruction when the contactor receives the instruction, and after the reproduction, terminates the communication ;
In the case of sounding, if the user cannot respond, the telephone device automatically transmits a recording message to the caller, recording is started, and after the recording, automatically terminating the communication,
Automatically making a call to a contact if there is a recording .

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