JP6669374B1 - Setting device, setting method and setting program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a setting device, a setting method and a setting program capable of reducing a burden on a user. A setting device (5) recognizes a voice recognition unit (11) for performing voice recognition on a voice signal received from a telephone terminal, and a voice recognition unit (11) recognizes a setting request for setting a function provided by an exchange. A generating unit 12 for generating a first voice signal requesting information on at least one setting item related to the setting of the function included in the setting request; and transmitting the first voice signal to the telephone terminal, Communication unit 13 that receives a response signal indicating a voice signal that is a response to the voice signal, an acquisition unit 14 that acquires information based on the result of voice recognition of the response signal, and the acquired information. And a setting unit 15 configured to generate a first setting file that includes the function and set the function included in the setting request based on the first setting file. [Selection diagram] Fig. 1

Description

  The present disclosure relates to a setting device, a setting method, and a setting program.

  When performing the function setting of the telephone terminal connected to the electronic private branch exchange (UC (Unified Communication) server), the user of the telephone terminal performs the setting using a dedicated setting tool or the dial button ( (Special numbers etc.). Therefore, in order to perform the function setting, the user needs to acquire knowledge for performing the function setting. If the user does not have the knowledge for performing the function setting, the intended function setting cannot be performed.

  Here, when complicated settings such as a complicated operation are required, a voice recognition technique is used to facilitate the setting (for example, Patent Document 1). Patent Document 1 discloses that a voice of a user notified from a telephone terminal is voice-recognized, and a setting screen used for a setting process requested by the user is displayed on the screen based on the obtained voice recognition result. Have been.

JP 2018-174403 A

  Even when the function setting is performed on the UC server by a voice signal using a voice recognition technique as in Patent Document 1, the user sets the function after understanding the setting items for setting the function of the UC server. Need to do. Therefore, even if Patent Document 1 is used, it is difficult for the user to perform the setting as intended unless the user understands the setting items for setting the function of the UC server. Therefore, in order to set a desired function, a user has a burden of understanding setting items for the function.

  An object of the present disclosure is to solve the above-described problem, and to provide a setting device, a setting method, and a setting program capable of reducing a burden on a user.

The setting device according to the present disclosure includes:
A voice recognition unit that performs voice recognition on a voice signal received from the telephone terminal;
A first voice signal requesting information on at least one setting item related to setting of a function included in the setting request when the voice recognition unit recognizes a setting request for setting a function provided by the exchange; A generating unit that generates
A communication unit that sends the first voice signal to the telephone terminal and receives a response signal indicating a voice signal responded to the first voice signal;
An acquisition unit that acquires the information based on a result of speech recognition for the response signal,
A setting unit that generates a first setting file including the acquired information and sets a function included in the setting request based on the first setting file.

The setting method according to the present disclosure,
When a setting request requesting the setting of a function provided by the exchange is voice-recognized, a first voice signal requesting information on at least one setting item related to setting of a function included in the setting request is generated. That
Sending the first audio signal to the telephone terminal and receiving a response signal indicating an audio signal responded to the first audio signal;
Acquiring the information based on the result of speech recognition for the response signal,
Generating a first setting file including the acquired information, and setting a function included in the setting request based on the first setting file.

The setting program according to the present disclosure includes:
When a setting request requesting the setting of a function provided by the exchange is voice-recognized, a first voice signal requesting information on at least one setting item related to setting of a function included in the setting request is generated. That
Sending the first audio signal to the telephone terminal and receiving a response signal indicating an audio signal responded to the first audio signal;
Acquiring the information based on the result of speech recognition for the response signal,
A setting program for causing a computer to generate a first setting file including the acquired information, and to set a function included in the setting request based on the first setting file.

  According to the present disclosure, it is possible to provide a setting device, a setting method, and a setting program capable of reducing a burden on a user.

FIG. 2 is a block diagram illustrating a configuration example of a setting device according to the first exemplary embodiment; FIG. 9 is a diagram illustrating a configuration example of a communication system according to a second embodiment; FIG. 3 is a diagram illustrating an outline of information exchange between a telephone terminal and a setting device when a request for setting a desired function is received from a user of the telephone terminal. FIG. 7 is a diagram illustrating an outline of information exchange between a setting device and a UC server when a setting request for a desired function is received from a user of a telephone terminal. FIG. 3 is a diagram illustrating an example of a template file. FIG. 6 is a diagram illustrating an example of a help function using a template file. FIG. 9 is a diagram illustrating a configuration example of a setting device according to a second embodiment; FIG. 7 is a diagram for explaining template file analysis processing and audio signal generation processing. FIG. 9 is a diagram for describing an acquisition process, a setting process, and a function setting file. FIG. 9 is a sequence diagram showing an operation of the communication system 100 according to the second exemplary embodiment. 1 is a block diagram illustrating a hardware configuration of a computer (information processing device) capable of realizing a setting device and the like according to each embodiment of the present disclosure.

  Hereinafter, embodiments of the present disclosure will be described with reference to the drawings. The following description and drawings are appropriately omitted and simplified for clarity of explanation. In the following drawings, the same elements are denoted by the same reference numerals, and a repeated description is omitted as necessary.

(Embodiment 1)
Embodiment 1 will be described with reference to FIG. FIG. 1 is a block diagram illustrating a configuration example of a setting device according to the first embodiment. The setting device 5 is a device, not shown, connected to a telephone terminal, an exchange, and a network. The setting device 5 is a device that, when receiving a setting request for setting a function provided by the exchange from the telephone terminal, sets the function included in the setting request to the exchange. The setting device 5 includes a voice recognition unit 11, a generation unit 12, a communication unit 13, an acquisition unit 14, and a setting unit 15.

The voice recognition unit 11 performs voice recognition on a voice signal received from a telephone terminal.
When the voice recognition unit 11 recognizes the setting request for setting the function provided by the exchange, the generation unit 12 requests information on at least one setting item related to the setting of the function included in the setting request. 1 is generated. The first voice signal may be a voice guidance signal that transmits voice guidance to the telephone terminal user (plays voice guidance).

  The communication unit 13 transmits and receives an audio signal to and from the telephone terminal. The communication unit 13 sends the first audio signal generated by the generation unit 12 to the telephone terminal, and receives a response signal indicating the audio signal responded to the first audio signal.

  The acquisition unit 14 acquires information on at least one setting item related to setting of a function included in a setting request based on a result of speech recognition performed by the speech recognition unit 11 on a response signal received by the communication unit 13. .

  The setting unit 15 generates a first setting file including the information acquired by the acquiring unit 14, and sets a function included in the setting request based on the first setting file.

  Since the setting device 5 according to the first embodiment has the above configuration, the user of the telephone terminal answers the request included in the first audio signal transmitted from the setting device 5 and is included in the setting request. Function can be set. That is, even if the user does not understand the setting items of the function to be set, the user can set the desired function by responding to the first audio signal transmitted from the setting device 5. It becomes possible. Therefore, according to the setting device 5 according to the first embodiment, the burden on the user can be reduced.

(Embodiment 2)
Next, a second embodiment will be described. The second embodiment is an embodiment in which the first embodiment is described in detail.

<Configuration example of communication system>
A configuration example of the communication system 100 according to the second embodiment will be described with reference to FIG. FIG. 2 is a diagram illustrating a configuration example of a communication system according to the second embodiment. As shown in FIG. 2, the communication system 100 includes a UC server 10, a telephone terminal 20, and a setting device 30.

  The UC server 10 is an electronic private branch exchange, and is a server that integrates functions for realizing communication services such as instant messaging, presence information, telephone, video conference, call control, and voice recognition service. The UC server 10 has a setting file for each function provided by itself, and provides the telephone terminal 20 with a function corresponding to the setting of the setting file.

  The UC server 10 has a template file for each function provided by its own device. The template file is a setting file including each item name of at least one setting item necessary for setting each function, and setting value candidates set for each setting item.

  A special telephone number (special number) is assigned to the UC server 10, and when the user of the telephone terminal 20 sets the function provided by the UC server 10, a call is made to the special number and the user sets the function. Make settings for the function you want to use. When the user of the telephone terminal 20 makes a call to a special number, the UC server 10 connects the telephone terminal 20 to the setting device 30 and controls so that a voice call can be made.

  The telephone terminal 20 is a telephone terminal capable of at least a voice call, and performs a voice call by transmitting and receiving a voice signal. Note that the telephone terminal 20 may be capable of transmitting and receiving character information in addition to a voice call. Further, the telephone terminal 20 is not limited to a single device, but may be configured to include an extension telephone for performing a voice call and a computer device for transmitting and receiving character information. Although the communication system 100 shown in FIG. 2 is described as a configuration including one telephone terminal 20, the telephone terminal 20 may have a configuration including two or more telephone terminals.

  The telephone terminal 20 is connected to the UC server 10 and the setting device 30 via an in-house network. The telephone terminal 20 may be connected to the UC server 10 and the setting device 30 via an in-house network and an external network such as the Internet. The in-house network may be a wired network or a wireless network.

  The telephone terminal 20 can use the function provided by the UC server 10, and by setting the function in the UC server 10, a function corresponding to the setting is provided. When setting a function provided by the UC server 10, the telephone terminal 20 makes a call to a special number assigned to the UC server 10 to set a desired function.

  If there is a function that the user of the telephone terminal 20 wants to set, a call is made to a special number assigned to the UC server 10 and the function that the user wants to set is transmitted to the setting device 30 by voice. The user of the telephone terminal 20 transmits information necessary for setting a desired function to the setting device 30 by voice. Then, the setting device 30 acquires information necessary for setting a function desired by the user of the telephone terminal 20. The setting device 30 sets the function desired by the user of the telephone terminal 20 by setting the acquired information in the UC server 10.

  Setting device 30 corresponds to setting device 5 in the first embodiment. The setting device 30 is connected to the UC server 10, the telephone terminal 20, and an in-house network. When a setting of a desired function is requested by a user of the telephone terminal 20, the setting device 30 obtains information necessary for setting the function from the telephone terminal 20, and sets the obtained information in the UC server 10. , The function desired by the user of the telephone terminal 20 is set.

  In FIG. 2, the setting device 30 is described as a device provided outside the UC server 10, but the configuration may be such that the UC server 10 includes the setting device 30. That is, the UC server 10 may have the configuration of the setting device 30.

  The setting device 30 may be an interactive automatic voice transmitting and receiving device. The setting device 30 is configured to perform a voice recognition process on a voice signal received from the telephone terminal 20. When the setting device 30 recognizes that the audio signal transmitted from the telephone terminal 20 includes the setting request for requesting the setting of the function provided by the UC server 10, the setting device 30 relates to the setting of the function included in the setting request. An audio signal requesting information on the setting item is transmitted to the telephone terminal 20. The transmitted voice signal is, for example, a voice signal for voice guidance, and requests information on the setting items from the telephone terminal 20 using the voice guidance. The voice signal may be referred to as a voice guidance signal, and the voice guidance may be referred to as a voice dialog.

  The setting device 30 acquires information on the setting items related to the setting of the function included in the setting request from the user of the telephone terminal 20 by voice. The setting device 30 generates a setting file including the acquired information, and sets necessary information in the UC server 10 based on the generated setting file.

  Here, an outline of information exchange between the telephone terminal 20 and the setting device 30 when a request for setting a desired function is received from a user of the telephone terminal 20 will be described with reference to FIGS. 3 and 4. FIG. 3 is a diagram showing an outline of information exchange between the telephone terminal and the setting device when a request for setting a desired function is received from a user of the telephone terminal. FIG. 4 is a diagram illustrating an outline of information exchange between the setting device and the UC server when a setting request for a desired function is received from a user of the telephone terminal.

  First, FIG. 3 will be described. When the user U of the telephone terminal 20 attempts to set a desired function, a call is made to the special number assigned to the UC server 10 using the telephone terminal 20. The UC server 10 connects the telephone terminal 20 and the setting device 30 and controls to enable voice communication. When a voice call with the telephone terminal 20 becomes possible, the setting device 30 outputs a voice signal requesting a function that the user U of the telephone terminal 20 wants to set, for example, “Which function do you want to set?” The message is sent to the telephone terminal 20 using voice guidance.

  When the function desired by the user U of the telephone terminal 20 among the functions provided by the UC server 10 is the “transfer function”, the user U instructs the setting device 30 to “set the transfer function”. It conveys the desired function by voice. The setting device 30 generates an audio signal requesting information necessary for setting the “transfer function”, and sends the generated audio signal to the telephone terminal 20.

  The information on at least one setting item related to the setting of the “transfer function” includes a setting value of at least one setting item. The setting device 30 generates an audio signal requesting information on a setting item necessary for setting of the “transfer function”, including a candidate for a setting value of each setting item, and transmits the generated audio signal to the telephone terminal 20. Request information required for setting the "transfer function".

  If the setting items of the “transfer function” include setting items for a plurality of transfers, the setting device 30 sets, for example, “What kind of transfer is to be set? 1. XXX transfer, 2. YYY transfer... A voice signal for notifying the user U of the setting value candidate is transmitted. The user U selects one of the setting value candidates presented from the setting device 30 and answers the request from the setting device 30 by voice.

  The setting device 30 also requests the user U for setting values of other setting items necessary for setting the “transfer function”, and sets all the setting items necessary for setting the “transfer function” from the user U. Get the value. When the setting device 30 acquires the setting values of all the setting items necessary for the setting of the “transfer function” from the user U, the setting device 30 transmits a voice signal such as “accepted. The setting is sent to the terminal 20 to notify the user U that the setting is completed. Then, the setting device 30 ends the exchange with the telephone terminal 20. As described above, when the setting of a desired function is requested by the user U of the telephone terminal 20, the setting device 30 acquires information necessary for setting the function from the telephone terminal 20 by voice.

  Next, FIG. 4 will be described. As shown in FIG. 3, the setting device 30 receives a request for a function desired by the user U from the user U of the telephone terminal 20 saying “I want to set a transfer function”. When receiving the request, the setting device 30 requests the UC server 10 for a template file F1 of a function to be set (in this example, “transfer function”). The UC server 10 transmits the template file F1 requested from the setting device 30 to the setting device 30.

  The template file F1 is a setting file related to at least one setting item for setting a function desired by the user U in FIG. The template file F1 is a setting in which each item name of at least one setting item for setting a function desired by the user U of FIG. 3 and a candidate for a setting value of each setting item are set in a tag format. File. The setting device 30 generates, based on the template file F1, an audio signal including the item name of each setting item and a candidate for a setting value set in the setting item, which are related to the function included in the setting request. Then, the setting device 30 sends the generated audio signal to the telephone terminal 20, receives a response signal to the transmitted audio signal from the user U of the telephone terminal 20, and sets at least one function for setting the function. Get the setting value of a setting item.

  Next, a template file will be described with reference to FIG. FIG. 5 is a diagram illustrating an example of the template file. The template file F1 is a setting file that the UC server 10 has for each function. In the template file F1, item names of one or more setting items for setting each function provided by the UC server 10 and setting value candidates set for each setting item are set in a tag format. The template file F1 may be a single file common to all functions of the UC server 10. Alternatively, the setting device 30 may have a template file F1 for each function, or may be a single file common to all functions.

  The template file F1 is a tag format setting file in which setting items, setting values, and the like are set between <tag name> and </ tag name>. The <function1> and </ function1> tags are tags indicating that the file is a template file. The <auto-guidance> and </ auto-guidance> tags are tags indicating that information required for setting the function is information that is requested to the user by voice.

  The template file F1 includes, as a first setting item, setting items for sub-functions of the function included in the setting request, and <items> and </ items> tags indicating a setting item group for each sub-function. including. The setting items set by the <items> and </ items> tags are the first setting items, and are the setting items related to the sub-function included in the function to be set by the user. A name is set in the setting item group indicating the setting items related to the sub-function, and is set by <item_name> and </ item_name> tags.

  If there are a plurality of setting item groups and the user needs to select one of the setting item groups, a <select> tag is described. The example shown in FIG. 5 indicates that the user is allowed to select which of <items> included in <select> to </ select>. One or more <items> included from <select> to </ select> correspond to candidates for the setting value of the first setting item.

  Each <items> includes <guidance-helper> and </ guidance-helper> tags, which are tags indicating help audio guidance for <items>. When the user sends a question as to what setting item or setting value is to the setting device 30, the setting device 30 transmits the explanation information from <guidance-helper> to </ guidance-helper>. get. The setting device 30 generates an audio signal including the acquired explanation information, and transmits the generated audio signal to present an answer to the question from the user. In other words, the sub-function candidate, which is the first setting item of the function to be set by the user, has a help function, and includes explanation information for explaining each of the sub-function setting value candidates. I have.

  Each <items> tag includes one or more <item> tags, and the setting items set by each <item> tag are the setting items after the second setting item. The setting item set in each <item> tag is a detailed setting item of <items> selected by the user, and includes an item name, a setting value candidate, and a data type. The setting device 30 acquires the setting item names from <item> to </ item> and setting value candidates to generate audio information.

  If there is no setting value candidate for the setting item of <item>, the setting is a single setting. Among the setting items of <item>, for the setting items that the user of the telephone terminal 20 does not need to change from the standard setting values, the setting values recommended by the UC server 10 are set, and the setting items of the setting items are set. The set value is a set value indicating that it is a recommended setting recommended by the UC server 10.

  Here, the help function using the <guidance-helper> and </ guidance-helper> tags of the template file F1 will be described with reference to FIG. FIG. 6 is a diagram illustrating an example of a help function using a template file. It is assumed that the template file F1 shown in FIG. 5 is used.

  When the user U of the telephone terminal 20 makes a call to the special number assigned to the UC server 10, the telephone terminal 20 and the setting device 30 are connected. When the voice communication with the telephone terminal 20 becomes possible, the setting device 30 requests a function that the user U of the telephone terminal 20 wants to set, such as “Which function do you want to set?”.

  When the function desired by the user U of the telephone terminal 20 among the functions provided by the UC server 10 is the “transfer function”, the user U instructs the setting device 30 to “set the transfer function”. It conveys the desired function by voice. The setting device 30 acquires the template file F1 of the “transfer function” from the UC server 10. Since the <auto-guidance> tag is set in the template file F1, the setting values of one or more setting items necessary for setting the “transfer function” are used by the telephone terminal 20 based on the template file F1. Request to person U by voice.

  First, the setting device 30 requests a setting value for <items> corresponding to the first setting item of the setting item. Since the template file F1 of FIG. 5 includes the <select> tag, the setting device 30 determines the item of the setting item from <item_name> of the <items> tag included from <select> to </ select>. Get the first name. Then, the setting device 30 shows the user U the candidates for the setting values of the setting items, such as “What kind of transfer is set? 1. XXX transfer, 2. YYY transfer ... can be set”. Transmit audio signal.

  For example, it is assumed that the user U of the telephone terminal 20 does not know what setting value the XXX transfer has. In this case, the user U transmits an audio signal such as “What function is XXX transfer?” To the setting device 30. The setting device 30 determines whether or not a predetermined specific keyword such as “What function?”, “What?”, “Tell me about the function”, “What?” Is included. .

  When the setting device 30 determines that a specific keyword is included, the <items_name> of the template file F1 includes <guidance-helper> and </ guidance-helper> of <items> including “XXX transfer”. An audio signal including the explanation information set in between is generated. The setting device 30 generates, for example, an audio signal “XXX transfer is a function...”, Sends it to the telephone terminal 20, and notifies the user of the telephone terminal 20. That is, when the response signal from the telephone terminal 20 includes the question about the setting value candidate of the first setting item, the setting device 30 outputs the audio including the explanation information corresponding to the question based on the template file F1. Generate a signal. Then, the setting device 30 sends the generated audio signal to the telephone terminal 20.

<Example of configuration of setting device>
Next, a configuration example of the setting device 30 will be described with reference to FIG. FIG. 7 is a diagram illustrating a configuration example of a setting device according to the second embodiment. The setting device 30 includes a communication unit 31, a voice recognition unit 32, a generation unit 33, an acquisition unit 34, and a setting unit 35.

  The communication unit 31 connects and communicates with the UC server 10 and the telephone terminal 20 via an in-house network. The communication unit 31 may connect and communicate with the UC server 10 and the telephone terminal 20 by wire. Alternatively, the communication unit 31 may connect and communicate with the UC server 10 and the telephone terminal 20 wirelessly.

  When the user of the telephone terminal 20 makes a call to the special number assigned to the UC server 10, the communication unit 31 is controlled so that the UC server 10 connects to the telephone terminal 20. The communication unit 31 sends the audio signal generated by the generation unit 33 to the telephone terminal 20, and receives a response signal indicating the audio signal responded to the audio signal transmitted to the telephone terminal 20. The audio signal generated by the generation unit 33 described later is an audio signal for audio guidance (audio guidance signal). The communication unit 31 sends a voice signal to the telephone terminal 20 and controls the voice guidance to notify the user of the telephone terminal 20 by voice.

  The voice recognition unit 32 performs voice recognition on a voice signal received from the telephone terminal 20, and outputs utterance contents uttered by a user of the telephone terminal 20 as text data. The voice recognition unit 32 determines whether the voice signal received from the telephone terminal 20 includes a setting request for setting a function provided by the UC server 10. When determining that the setting request is included, the voice recognition unit 32 notifies the generation unit 33 that the setting request is included.

  Further, the voice recognition unit 32 performs a voice recognition process on the response signal received by the communication unit 31, and outputs a result of the voice recognition to the acquisition unit 34. The voice recognition unit 32 performs a voice recognition process on the response signal, and outputs a result of the voice recognition to the acquisition unit 34 as text data.

  When the voice recognition unit 32 recognizes the setting request, the generation unit 33 generates a voice signal requesting information on at least one setting item related to setting of a function included in the setting request. When the voice recognition unit 32 recognizes the setting request, the generation unit 33 requests the template file of the function included in the setting request to the UC server 10 via the communication unit 31. The generation unit 33 receives the template file from the UC server 10 via the communication unit 31.

  The generation unit 33 generates an audio signal requesting information on at least one setting item related to setting of a function included in the setting request, based on the received template file. The information on the setting item related to the setting of the function included in the setting request includes the setting value of the setting item, and the generation unit 33 generates an audio signal requesting the setting value of the setting item.

  In the template file, an item name of each setting item and a candidate of a setting value of each setting item are set, and the generation unit 33 generates an item name of each setting item, a candidate of a setting value of each setting item, and the like. Is generated. The audio signal generated by the generation unit 33 is an audio signal for audio guidance. The generation unit 33 generates one audio signal for one setting item. Note that the generation unit 33 may generate a plurality of setting items by including them in one audio signal.

  Further, when the response signal from the user of the telephone terminal 20 includes a question about any of the setting values of the sub-functions, which is the first setting item, the generation unit 33 sets the setting value corresponding to the question. Identify candidates. The generation unit 33 acquires the description information set in the <guidance-helper> tag of the <items> tag corresponding to the specified setting value candidate in the template file, and generates an audio signal including the description information.

The generation unit 33 includes an analysis unit 331 and an audio signal generation unit 332.
The analysis unit 331 analyzes the template file received from the UC server 10 and acquires information necessary for generating a sound file.

  The voice signal generation unit 332 performs voice synthesis of the information obtained by the analysis unit 331 and voice data registered in advance, and generates a voice signal for requesting information necessary for setting a function included in the setting request. . The audio signal generation unit 332 also generates a predetermined audio signal indicating the start and end of the function setting such as “Which function do you want to set?” And “Accepted. Please hang up the phone.” Note that the predetermined audio signal may be registered in advance.

  Here, the process of analyzing the template file by the analysis unit 331 and the audio signal generated by the audio signal generation unit 332 will be described with reference to FIG. FIG. 8 is a diagram for explaining template file analysis processing and audio signal generation processing.

  In FIG. 8, the left diagram is a template file F1, which is a template file acquired by the generation unit 33 from the UC server 10. Note that the template file F1 has the same settings as the template file used in FIG. That is, the template file F1 in FIG. 8 is also a template file related to the “transfer function”.

  In FIG. 8, the upper right diagram illustrates a process in which the analysis unit 331 analyzes the template file F1. The analysis unit 331 acquires an <auto-guidance> tag from the template file F1, and decomposes information of each tag included from <auto-guidance> to </ auto-guidance>. The analysis unit 331 classifies, based on the information of each decomposed tag, a single setting, a selection setting, or a recommended setting.

  The analysis unit 331 can determine whether the setting is a single setting or a selection setting based on the number of setting values of the template file F1 or whether or not a <select> tag is included. When the setting value is the recommended setting, the analyzing unit 331 can determine that the setting is the recommended setting because the UC server 10 sets the recommended setting.

  As shown in the upper right diagram of FIG. 8 as an example, the analysis unit 331 recognizes that there are a plurality of setting value candidates of the setting item (sub function) with the <select> tag, and selects the sub function with the <items> tag. Can be classified. The analysis unit 331 recognizes the name of the setting value of the sub-function that can be selected by the <items_name> tag, and recognizes the explanation information on the candidate of the setting value of the sub-function by the <guidance-helper> tag. The analysis unit 331 recognizes an item name of a setting item and a setting value candidate using an <item> tag, and recognizes a type and an item in the <item> tag. The analysis unit 331 counts the number of setting value candidates for the setting item to which the <select> tag is set.

  The audio signal generation unit 332 synthesizes the information of each tag analyzed and classified by the analysis unit 331 and audio data registered in advance, and generates an audio signal for extracting information necessary for function setting from a user. . The pre-registered audio data is registered for each of the single setting, the selection setting, and the recommended setting, and the audio signal generation unit 332 sets the information of each tag classified by the analysis unit 331 to a single setting, Acquire audio data according to the selection setting or the recommended setting. The voice signal generation unit 332 generates a voice signal by performing voice synthesis on the information of each of the classified tags and the obtained voice data. The audio signal generation unit 332 generates an audio signal including the number of candidates counted for the setting item to which the <select> tag is set.

  As shown in the lower right diagram of FIG. 8 as an example, since the <select> tag is set for the sub function which is the first setting item, the audio signal generation unit 332 sets the <items> setting value. "<Items> tag has subfunctions." Which is an audio signal containing the number of candidates. The audio signal generation unit 332 sets the <select> tag for the setting item for the sub-function, which is the first setting item, and indicates the setting value candidate to the user of the telephone terminal 20. The audio signal "<items_name> tag 1" and "<items_name> tag 2" ... "is generated.

  In addition, the audio signal generation unit 332 indicates the setting value of the single setting item such as ““ <items_name> tag 1 ”can be“ aaaaa ”. An audio signal that does not need to be answered by the user of the terminal 20 is generated. In addition, since the user of the telephone terminal 20 does not need to set the single setting item, the audio signal generation unit 332 does not need to generate an audio signal for the single setting item. Good.

  The audio signal generation unit 332 generates an audio signal such as “Do you want to set“ bbb ”for“ <items_name> tag 1 ”?” For the setting item that activates the function. Regarding the setting item of the selection setting, the audio signal generation unit 332 can select “setting“ ccc ”of“ <items_name> tag 1 ”from“ A ”,“ B ”,“ C ”. Thus, a voice signal is generated such that the user of the telephone terminal 20 selects from among the candidates, as shown in FIG.

  The audio signal generation unit 332 can select, for example, “setting“ ccc ”of“ <items_name> tag 1 ”from“ A ”,“ B ”, and“ C ”for the setting item of the recommended setting. An audio signal indicating the setting value recommended by the UC server 10 is generated, such as "A". Do you want to change from "A"?

  Returning to FIG. 7, the description of the acquisition unit 34 will be given. The obtaining unit 34 obtains information on setting items related to the setting of the function included in the setting request received from the telephone terminal 20, based on the result of voice recognition of the response signal of the telephone terminal 20. Since the voice recognition unit 32 performs voice recognition of the response signal and outputs the content of the voice recognition to the acquisition unit 34 as text data, the acquisition unit 34 includes information necessary for function setting from the content of the output text data. It is determined whether or not the information has been set, and the information necessary for the function setting is acquired.

  The setting unit 35 generates a function setting file including the information acquired by the acquiring unit 34. The setting unit 35 sets the function included in the setting request in the UC server 10 based on the generated function setting file. When the setting unit 35 sets the function included in the setting request in the UC server 10, the function included in the setting request is set in the telephone terminal 20 that has transmitted the setting request.

  Here, the function setting file will be described with reference to FIG. 9, and the processing performed by the acquisition unit 34 and the setting unit 35 will be described. FIG. 9 is a diagram for explaining an acquisition process, a setting process, and a function setting file.

  The lower right diagram of FIG. 9 is a diagram illustrating the acquisition process performed by the acquisition unit 34. For example, in the response signal from the user of the telephone terminal 20, "set ...", "select ...", "make ...", "select ...", "set ..." When a predetermined sentence such as is included, the acquisition unit 34 determines that the answer is from the user of the telephone terminal 20. The acquiring unit 34 acquires the item name of the setting item and the setting value from the sentence determined to be a response from the user of the telephone terminal 20. The obtaining unit 34 notifies the setting unit 35 of the obtained information.

  For example, when the user of the telephone terminal 20 gives a reply “select XXX transfer” to the setting device 30 by a voice signal, the acquiring unit 34 outputs the information “select“ XXX ”” or “select“ XXX ””. To get.

  For example, when the user of the telephone terminal 20 makes a reply to the setting device 30 with a voice signal “validating bbb” or “setting bbb”, the acquiring unit 34 sets “bbb” to “valid”. Information "or" set "bbb" ".

  For example, when the user of the telephone terminal 20 makes a reply to the setting device 30 by a voice signal that “ccc selects A” or “changes ccc to A”, the acquiring unit 34 sets ““ ccc ”to“ The information "A" is "selected" or "ccc" is "A".

  The setting unit 35 recognizes the setting item and the setting value based on the information acquired by the acquiring unit 34 and notified from the acquiring unit 34. The upper right diagram of FIG. 9 shows the setting items and setting values recognized by the setting unit 35. 9, the setting unit 35 recognizes that "XXX-1" has been selected, recognizes that the setting item bbb has been selected "valid", and selects "A" for the setting item ccc. Recognize that it has been done. When the setting unit 35 recognizes that XXX corresponds to XXX-1 based on the template file F1, the setting unit 35 converts the information acquired by the acquisition unit 34 into setting values to be set in the function setting file F2. .

  The left diagram of FIG. 9 is a diagram showing the function setting file F2. The function setting file F2 is a tag format setting file corresponding to the template file F1. The function setting file F2 is a setting file different from the template file F1. In the function setting file F2, necessary setting items are registered in advance in a tag format. The setting unit 35 refers to the template file F1 to specify which setting item the information recognized with respect to the information notified from the obtaining unit 34 is the setting value of the setting item, and sets the corresponding setting value of the function setting file F2. Set as the setting value of the item. Note that only the <function1> and </ function1> tags are set in the function setting file F2, and the information recognized by the setting unit 35 may be set in a tag format.

  In the example illustrated in FIG. 9, the setting unit 35 recognizes that “XXX-1” has been selected, recognizes that the setting item bbb has selected “valid”, and recognizes that the setting item ccc has selected “A”. It has recognized. Since the setting unit 35 can specify that “XXX-1” is the set value of <items_name>, the setting unit 35 sets “XXX-1” between <items_name> and </ items_name>. The setting unit 35 can specify that the setting item bbb is a setting item set in <item>, and thus sets “bbb: true” between <item> and </ item>. Further, since the setting unit 35 can specify that the setting item ccc is a setting item set to <item>, the setting unit 35 sets “ccc: list: A” between <item> and </ item>. .

  The setting unit 35 sets a setting value for all setting items necessary for setting a function included in the setting request, and generates a function setting file F2. Then, the setting unit 35 transmits the function setting file F2 in which the setting values of all the setting items are set to the UC server 10, and sets the functions included in the setting request in the UC server 10.

<Operation example of communication system>
Subsequently, an operation example of the communication system 100 will be described with reference to FIG. FIG. 10 is a sequence diagram illustrating an operation of the communication system 100 according to the second embodiment.

  When the user of the telephone terminal 20 wants to set a function provided by the UC server 10, the user of the telephone terminal 20 makes a call to a predetermined telephone number (special telephone number) assigned to the UC server 10 (step). S1).

  The UC server 10 requests the setting device 30 to connect to the telephone terminal 20 (step S2), and the telephone terminal 20 and the setting device 30 are connected to be in a state where voice communication is possible.

  The setting device 30 sends a voice signal of the setting start to the telephone terminal 20 (Step S3). The voice signal is a voice signal for voice guidance, and the setting device 30 sends the voice guidance for setting start to the telephone terminal 20 as a voice signal. The voice guidance at the start of the setting is, for example, a voice guidance "What function do you want to set?"

  The user of the telephone terminal 20 requests the setting device 30 to set the function to be set by voice so as to respond to the voice guidance for starting the setting (step S4). When the user of the telephone terminal 20 requests a function to be set by voice, an audio signal including a setting request for requesting the setting of the function to be set is transmitted from the telephone terminal 20 to the setting device 30.

  If the setting request is included in the received audio signal in step S4, the setting device 30 requests the template file of the function to be set from the UC server 10 (step S5).

  In step S4, the setting device 30 performs voice recognition on the received voice signal by the voice recognition unit 32, and determines whether a setting request is included. When determining that the voice signal includes the setting request, the voice recognition unit 32 notifies the generation unit 33 of the reception of the setting request and the functions included in the setting request. The generation unit 33 requests the template file of the function included in the setting request from the UC server 10.

  For example, when the user of the telephone terminal 20 gives a voice saying “I want to set a transfer function”, the generation unit 33 requests the UC server 10 for a template file of the “transfer function”.

  The UC server 10 transmits the template file requested in Step S5 to the setting device 30 (Step S6).

  Next, the setting device 30 generates an audio signal for each setting item (step S7). The generation unit 33 generates an audio signal for each setting item based on the template file obtained in step S6. Specifically, for each setting item, the generation unit 33 acquires an item name and a setting value candidate from the template file, and acquires the acquired item name, setting value candidate, and pre-registered audio data. To generate a voice signal for each setting item.

  The setting device 30 sends the generated audio signal to the telephone terminal 20 (Step S8). The communication unit 31 sends the audio signal for each setting item generated by the generation unit 33 in step S7 to the telephone terminal 20. In the telephone terminal 20, the transmitted voice signal is output as voice guidance.

When the audio signal generated from setting device 30 is received, an audio signal responsive to the audio signal received from telephone terminal 20 is transmitted (step S9). When the user of the telephone terminal 20 responds to the voice guidance transmitted in step S8, a response signal is transmitted from the telephone terminal 20 to the setting device 30. The obtaining unit 34 obtains a setting value of a setting item based on a result of voice recognition for the response signal. The setting unit 35 sets the acquired setting values in the function setting file.
Steps S8 and S9 are repeated for the number of setting items.

  First, the communication unit 31 sends, to the telephone terminal 20, an audio signal including a setting value candidate set to <items_name> for the first setting item set by the <items> tag in the template file. In the telephone terminal 20, the transmitted voice signal is output as voice guidance.

  When the user of the telephone terminal 20 answers the setting value of the setting item included in the voice guidance, a response signal is transmitted. In addition, the user of the telephone terminal 20 asked a question about any of the setting values of the first setting item set in the <items> tag, for example, "What kind of function is XXX transfer?" In this case, the generation unit 33 acquires the description information from the <guidance-helper> tag. The generation unit 33 transmits the audio signal including the acquired explanation information in step S8. When the user of the telephone terminal 20 answers the setting value to the first setting item, the setting device 30 sends an audio signal for the second setting item to the telephone terminal 20.

  The second setting item is a setting item set at the top of setting items set by <item> tags included in <items> selected by the first setting item. For the second setting item, the audio signal generated by the generation unit 33 is transmitted to the telephone terminal 20. When the user of the telephone terminal 20 answers the setting value of the second setting item, the setting device 30 sends an audio signal for the third setting item to the telephone terminal 20. The third setting item is a setting item set immediately below the second setting item. Thereafter, similar processing is performed for the number of setting items.

  When acquiring the setting values of all the setting items related to the setting of the function included in the setting request, the setting device 30 transmits the function setting file to the UC server 10 and sets the function included in the setting request in the UC server 10 (Step S10). When the transmission of the function setting file to the UC server 10 is completed, the setting device 30 transmits to the UC server 10 a transmission completion notification notifying that the transmission has been completed.

  When the setting of all setting items related to the function included in the setting request is completed based on the function setting file, the UC server 10 transmits a setting completion notification to notify the setting completion to the setting device 30 ( Step S11).

  Finally, the setting device 30 sends a voice signal indicating the completion of the setting to the telephone terminal 20 (Step S12). The setting device 30 sends the voice guidance of the setting completion to the telephone terminal 20 as a voice signal. The voice guidance of the completion of the setting is, for example, a voice guidance of "accepted. Please hang up the phone."

  As described above, when receiving the setting request for requesting the setting of the function desired by the user of the telephone terminal 20, the setting device 30 requests information on at least one setting item related to the setting of the function. An audio signal is generated and transmitted to the telephone terminal 20. The setting device 30 automatically generates a voice signal (voice guidance) by voice-synthesizing a setting item name, a setting value candidate for each setting item, and pre-registered voice data based on the template file. .

  The user of the telephone terminal 20 answers according to the voice signal from the setting device 30. The setting device 30 acquires information related to the setting of the function included in the setting request from the response signal received from the telephone terminal 20, and transmits the acquired information to the UC server 10 to set the function. In other words, even if the user of the telephone terminal 20 does not understand the setting item of the function to be set, the user of the telephone terminal 20 responds to the audio signal transmitted from the setting device 30 so that the desired function of the UC server 10 can be obtained. Can be set. Therefore, according to the setting device 30 according to the second embodiment, it is possible to reduce the burden on the user and set the function desired by the user in the UC server 10.

  In addition, the setting device 30 transmits to the telephone terminal 20 an audio signal including a candidate for each setting value of at least one setting item related to the function included in the setting request. The user of the telephone terminal 20 can set a desired function in the UC server 10 by selecting a set value from the set value candidates included in the voice signal and giving an answer. That is, the user of the telephone terminal 20 can respond to the audio signal transmitted from the setting device 30 even if the user does not understand the setting value of each setting item in addition to the setting item of the function to be set. , It is possible to set desired functions in the UC server 10.

  Furthermore, when the user of the telephone terminal 20 does not know what the set values of the predetermined setting items are, for example, when the user sets a question such as “What kind of function is XXX transfer?” The device 30 transmits explanatory information in response to the question. Therefore, the user of the telephone terminal 20 can understand the contents of the setting values of the predetermined setting items. Therefore, according to the setting device 30 according to the second embodiment, it is possible to set a function desired by a user without knowledge of function setting.

  The user of the telephone terminal 20 can listen to a voice signal from the setting device 30 with voice guidance and emit a voice without performing a dedicated tool or a special dialing operation of the telephone terminal, thereby providing a desired function. It can be provided to the telephone terminal 20. Therefore, according to the setting device 30 according to the second embodiment, it is possible to improve the convenience of the user while reducing the burden on the user.

(Other embodiments)
The setting devices 5 and 30 (hereinafter, referred to as setting device 5 and the like) described in the above-described embodiment may have the following hardware configuration. FIG. 11 is a block diagram illustrating a hardware configuration of a computer (information processing device) capable of realizing the setting device and the like according to each embodiment of the present disclosure.

  Referring to FIG. 11, the setting device 5 and the like include a network interface 1201, a processor 1202, and a memory 1203. The network interface 1201 is used for communicating with the UC server 10 and the telephone terminal 20. The network interface 1201 may include, for example, a network interface card (NIC) conforming to a communication system including IEEE (Institute of Electrical and Electronics Engineers) 802.11 series, IEEE 802.3 series, and the like.

  The processor 1202 reads the software (computer program) from the memory 1203 and executes the software to perform the processing of the setting device 5 and the like described using the flowchart in the above-described embodiment. The processor 1202 may be, for example, a microprocessor, an MPU (Micro Processing Unit), or a CPU (Central Processing Unit). Processor 1202 may include multiple processors.

  The memory 1203 is configured by a combination of a volatile memory and a nonvolatile memory. The memory 1203 may include storage located away from the processor 1202. In this case, the processor 1202 may access the memory 1203 via an I / O interface (not shown).

  In the example of FIG. 11, the memory 1203 is used to store a software module group. The processor 1202 can perform the processing of the setting device 5 and the like described in the above-described embodiment by reading these software modules from the memory 1203 and executing them.

  As described with reference to FIG. 11, each of the processors included in the setting device 5 or the like executes one or a plurality of programs including a group of instructions for causing a computer to execute the algorithm described with reference to the drawings.

  In the above example, the program can be stored and supplied to a computer using various types of non-transitory computer readable media. Non-transitory computer readable media include various types of tangible storage media. Examples of non-transitory computer readable media include magnetic recording media (eg, flexible disks, magnetic tapes, hard disk drives), and magneto-optical recording media (eg, magneto-optical disks). Further, examples of the non-transitory computer-readable medium include a CD-ROM (Read Only Memory), a CD-R, and a CD-R / W. Further, examples of the non-transitory computer-readable medium include a semiconductor memory. The semiconductor memory includes, for example, a mask ROM, a PROM (Programmable ROM), an EPROM (Erasable PROM), a flash ROM, and a RAM (Random Access Memory). Also, the program may be supplied to the computer by various types of transitory computer readable media. Examples of transitory computer readable media include electrical signals, optical signals, and electromagnetic waves. Transitory computer readable media can provide the program to a computer via a wired communication line such as an electric wire and an optical fiber, or a wireless communication line.

  The present disclosure is not limited to the above embodiment, and can be appropriately modified without departing from the gist. In addition, the present disclosure may be implemented by appropriately combining the embodiments.

5, 30 setting device 10 UC server 11, 32 voice recognition unit 12, 33 generation unit 13, 31, communication unit 14, 34 acquisition unit 15, 35 setting unit 20 telephone terminal 100 communication system 331 analysis unit 332 voice signal generation unit

Claims (8)

A voice recognition unit that performs voice recognition on a voice signal received from the telephone terminal;
A first voice signal requesting information on at least one setting item related to setting of a function included in the setting request when the voice recognition unit recognizes a setting request for setting a function provided by the exchange; A generating unit that generates
A communication unit that sends the first voice signal to the telephone terminal and receives a response signal indicating a voice signal responded to the first voice signal;
An acquisition unit that acquires the information based on a result of speech recognition for the response signal,
A setting unit configured to generate a first setting file including the obtained information, and to set a function included in the setting request based on the first setting file ;
The information includes a setting value of the at least one setting item, the at least one setting item includes a setting item having a setting value recommended by the exchange,
The generation unit is a first audio signal requesting a setting value of the at least one setting item, the first audio signal including a candidate of a setting value set for each of the at least one setting item. A setting device for generating a signal and, for a setting item having a setting value recommended by the exchange, generating a first voice signal including a candidate for a setting value of the setting item and a setting value recommended by the switching device; . The generation unit is configured to include, based on a second setting file including an item name and a setting value candidate of each of the at least one setting item, the first setting unit including an item name and a setting value candidate of each setting item. The setting device according to claim 1 , wherein the setting device generates an audio signal. The generation unit obtains an item name of each setting item and a candidate for a setting value to be set for the setting item from the second setting file, performs voice synthesis, and generates the first voice signal. The setting device according to claim 2 . The second setting file includes description information for explaining a setting value candidate of a predetermined setting item,
When the response signal includes a question about the candidate for the predetermined setting item, the generation unit generates a second audio signal including explanatory information corresponding to the question based on the second setting file. And
The setting device according to claim 3 , wherein the communication unit transmits the second audio signal to the telephone terminal. The generation unit, based on the second setting file, calculates the number of candidates for the setting value of the predetermined setting item, generates a third audio signal notifying the number of candidates,
The setting device according to claim 4 , wherein the communication unit transmits the generated third audio signal to the telephone terminal. The setting device according to any one of claims 2 to 5 , wherein the first setting file and the second setting file are tag-type setting files. A setting method in the setting device according to claim 1 . A setting program for causing a computer to execute the setting method in the setting device according to claim 1 .

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