JP2020136993A - Setting device, setting method, and setting program - Google Patents

Abstract

To provide a setting device capable of reducing a load of a user, a setting method, and a setting program.SOLUTION: A setting device 5 comprises: a sound recognition unit 11 that performs sound recognition in response to a sound signal received from a telephone terminal; a generation unit 12 that generates a first sound signal for requesting information on at least one setting item related to the setting of a function contained in a setting request when the sound recognition unit 11 recognizes the setting request for requesting the setting of the function provided from a telephone switchboard; a communication unit 13 that transmits the first sound signal to the telephone terminal, and receives a response signal indicating the sound signal in response to the first sound signal; an acquisition unit 14 that acquires information on the basis of a result from the sound recognition in response to the response signal; and a setting unit 15 that generates a first setting file containing information acquired, and sets the function contained in the setting request on the basis of the first setting file.SELECTED DRAWING: Figure 1

Description

The present disclosure relates to a setting device, a setting method and a setting program.

When setting the functions of a telephone terminal connected to an electronic private branch exchange (UC (Unified Communication) server), the user of the telephone terminal can set it using a dedicated setting tool, or the dial button of the telephone terminal ( The settings are made by operating the special number, etc.). Therefore, in order to set the function, the above-mentioned user needs to acquire the knowledge for setting the function, and the intended function setting cannot be performed unless the user has the knowledge for setting the function.

Here, when complicated settings such as complicated operations are required, a voice recognition technique is used to facilitate the settings (for example, Patent Document 1). Patent Document 1 discloses that voice recognition of a user's voice notified from a telephone terminal is performed, and a setting screen used for setting processing requested by the user is displayed on the screen based on the obtained voice recognition result. Has been done.

JP-A-2018-174403

Even when the function is set to the UC server by the voice signal by using the voice recognition technology as in Patent Document 1, the user understands the setting items for setting the function of the UC server before setting. Need to be done. Therefore, even if Patent Document 1 is used, it is difficult for the user to make the settings intended by the user unless the user understands the setting items for setting the function of the UC server. Therefore, in order to set the desired function, the user has a burden of understanding the setting items for the function.

An object of the present disclosure is to solve the above-mentioned problems, and to provide a setting device, a setting method, and a setting program capable of reducing the burden on the user.

The setting device according to the present disclosure is
A voice recognition unit that recognizes voice signals received from a telephone terminal,
When the voice recognition unit recognizes a setting request requesting the setting of a function provided by the exchange, a first voice signal requesting information about at least one setting item related to the setting of the function included in the setting request. And the generator that generates
A communication unit that sends the first voice signal to the telephone terminal and receives a response signal indicating the voice signal that has been responded to the first voice signal.
An acquisition unit that acquires the information based on the result of voice recognition for the response signal, and
It is a setting device including a setting unit that generates a first setting file including the acquired information and sets a function included in the setting request based on the first setting file.

The setting method for this disclosure is
When a setting request requesting the setting of a function provided by the exchange is voice-recognized, a first voice signal requesting information about at least one setting item related to the setting of the function included in the setting request is generated. That and
Sending the first voice signal to the telephone terminal and receiving a response signal indicating the voice signal responded to the first voice signal.
Acquiring the information based on the result of voice recognition for the response signal,
This is a setting method including generating a first setting file including the acquired information and setting a function included in the setting request based on the first setting file.

The setting program related to this disclosure is
When a setting request requesting the setting of a function provided by the exchange is voice-recognized, a first voice signal requesting information about at least one setting item related to the setting of the function included in the setting request is generated. That and
Sending the first voice signal to the telephone terminal and receiving a response signal indicating the voice signal responded to the first voice signal.
Acquiring the information based on the result of voice recognition for the response signal,
It is a setting program that generates a first setting file including the acquired information, sets a function included in the setting request based on the first setting file, and causes a computer to execute.

According to the present disclosure, it is possible to provide a setting device, a setting method, and a setting program capable of reducing the burden on the user.

It is a block diagram which shows the structural example of the setting apparatus which concerns on Embodiment 1. FIG. It is a figure which shows the configuration example of the communication system which concerns on Embodiment 2. It is a figure which shows the outline of exchange of information between a telephone terminal and a setting device at the time of receiving the setting request of a desired function from the user of a telephone terminal. It is a figure which shows the outline of the exchange of information between a setting device and a UC server when a setting request of a desired function is received from a user of a telephone terminal. It is a figure which shows an example of a template file. It is a figure which shows an example of the help function using a template file. It is a figure which shows the configuration example of the setting apparatus which concerns on Embodiment 2. FIG. It is a figure for demonstrating the analysis process of a template file, and the audio signal generation process. It is a figure for demonstrating acquisition processing, setting processing and function setting file. It is a sequence diagram which shows the operation of the communication system 100 which concerns on Embodiment 2. FIG. It is a block diagram which illustrates the hardware composition of the computer (information processing apparatus) which can realize the setting apparatus and the like which concerns on each embodiment of this disclosure.

Hereinafter, embodiments of the present disclosure will be described with reference to the drawings. The following descriptions and drawings have been omitted or simplified as appropriate for the purpose of clarifying the explanation. Further, in each of the following drawings, the same elements are designated by the same reference numerals, and duplicate explanations are omitted as necessary.

(Embodiment 1)
The first embodiment will be described with reference to FIG. FIG. 1 is a block diagram showing a configuration example of the setting device according to the first embodiment. The setting device 5 is a device (not shown) connected to a telephone terminal, a switchboard, and a network via a network. The setting device 5 is a device that sets a function included in the setting request to the exchange when receiving a setting request requesting the setting of the function provided by the exchange from the telephone terminal. The setting device 5 includes a voice recognition unit 11, a generation unit 12, a communication unit 13, an acquisition unit 14, and a setting unit 15.

The voice recognition unit 11 performs voice recognition on the voice signal received from the telephone terminal.
When the voice recognition unit 11 recognizes the setting request requesting the setting of the function provided by the exchange, the generation unit 12 requests information about at least one setting item related to the setting of the function included in the setting request. Generates the voice signal of 1. The first voice signal may be a voice guidance signal for transmitting voice guidance to a user of a telephone terminal (flowing voice guidance).

The communication unit 13 transmits and receives audio signals to and from the telephone terminal. The communication unit 13 sends the first voice signal generated by the generation unit 12 to the telephone terminal, and receives a response signal indicating the voice signal responded to the first voice signal.

The acquisition unit 14 acquires information on at least one setting item related to the setting of the function included in the setting request based on the result of voice recognition by the voice recognition unit 11 with respect to the response signal received by the communication unit 13. ..

The setting unit 15 generates a first setting file including the information acquired by the acquisition unit 14, and sets the function included in the setting request based on the first setting file.

Since the setting device 5 according to the first embodiment has the above configuration, the user of the telephone terminal is included in the setting request by answering the request included in the first audio signal transmitted from the setting device 5. Functions can be set. That is, the user can set the function desired by himself / herself by responding to the first audio signal transmitted from the setting device 5 even if he / she does not understand the setting item of the function to be set. It will be possible. Therefore, according to the setting device 5 according to the first embodiment, the burden on the user can be reduced.

(Embodiment 2)
Subsequently, the second embodiment will be described. The second embodiment is an embodiment in which the first embodiment is detailed.

<Communication system configuration example>
A configuration example of the communication system 100 according to the second embodiment will be described with reference to FIG. FIG. 2 is a diagram showing a configuration example of the communication system according to the second embodiment. As shown in FIG. 2, the communication system 100 includes a UC server 10, a telephone terminal 20, and a setting device 30.

The UC server 10 is an electronic private branch exchange, and is a server that integrates functions for realizing communication services such as instant messaging, presence information, telephone, video conferencing, call control, and voice recognition service. The UC server 10 has a setting file for each function provided by the own device, and provides the telephone terminal 20 with a function corresponding to the setting of the setting file.

The UC server 10 has a template file for each function provided by its own device. The template file is a setting file including each item name of at least one setting item necessary for setting each function and a candidate of a setting value set for each setting item.

A special telephone number (special number) is assigned to the UC server 10, and when the user of the telephone terminal 20 sets the function provided by the UC server 10, he / she calls the special number and the user sets it. Set the function to be tried. When the user of the telephone terminal 20 makes a call to the special number, the UC server 10 connects the telephone terminal 20 and the setting device 30 and controls so that a voice call can be made.

The telephone terminal 20 is at least a telephone terminal capable of making a voice call, and makes a voice call by transmitting and receiving a voice signal. The telephone terminal 20 may be capable of transmitting and receiving character information in addition to the voice call. Further, the telephone terminal 20 may be configured to include an extension telephone for making a voice call and a computer device for transmitting and receiving character information, instead of a single device. The communication system 100 shown in FIG. 2 is described as having one telephone terminal 20, but the telephone terminal 20 may be configured to include two or more.

The telephone terminal 20 is connected to the UC server 10 and the setting device 30 via the in-house network. The telephone terminal 20 may be connected to the UC server 10 and the setting device 30 via an in-house network and an external network such as the Internet. The corporate network may be a wired network or a wireless network.

The telephone terminal 20 can use the functions provided by the UC server 10, and by setting the functions on the UC server 10, the functions according to the settings are provided. When setting the function provided by the UC server 10, the telephone terminal 20 makes a call to the special number assigned to the UC server 10 and sets the desired function.

When there is a function that the user of the telephone terminal 20 wants to set, a call is made to the special number assigned to the UC server 10 and the function that the user wants to set is transmitted by voice to the setting device 30. The user of the telephone terminal 20 transmits the information necessary for setting the desired function to the setting device 30 by voice. Then, the setting device 30 acquires the information necessary for setting the function desired by the user of the telephone terminal 20. By setting the acquired information in the UC server 10, the setting device 30 sets the function desired by the user of the telephone terminal 20.

The setting device 30 corresponds to the setting device 5 in the first embodiment. The setting device 30 is connected to the UC server 10 and the telephone terminal 20 via an in-house network. When the user of the telephone terminal 20 requests the setting of a desired function, the setting device 30 acquires the information necessary for setting the function from the telephone terminal 20 and sets the acquired information in the UC server 10. The desired function is set by the user of the telephone terminal 20.

Although the setting device 30 is described as a device provided outside the UC server 10 in FIG. 2, the UC server 10 may be provided with the setting device 30. That is, the UC server 10 may have the configuration of the setting device 30.

The setting device 30 may be an interactive automatic voice transmission / reception device. The setting device 30 is configured to perform voice recognition processing on a voice signal received from the telephone terminal 20. When the setting device 30 voice recognizes that the voice signal transmitted from the telephone terminal 20 includes a setting request requesting the setting of the function provided by the UC server 10, the setting device 30 is related to the setting of the function included in the setting request. A voice signal requesting information about the setting item is sent to the telephone terminal 20. The transmitted voice signal is, for example, a voice signal for voice guidance, and requests information about a setting item from the telephone terminal 20 using the voice guidance. The voice signal may be referred to as a voice guidance signal, and the voice guidance may be referred to as a voice dialog.

The setting device 30 acquires information about setting items related to the setting of the function included in the setting request by voice from the user of the telephone terminal 20. The setting device 30 generates a setting file including the acquired information, and sets necessary information in the UC server 10 based on the generated setting file.

Here, with reference to FIGS. 3 and 4, an outline of information exchange between the telephone terminal 20 and the setting device 30 when receiving a setting request for a desired function from the user of the telephone terminal 20 will be described. FIG. 3 is a diagram showing an outline of information exchange between the telephone terminal and the setting device when a request for setting a desired function is received from a user of the telephone terminal. FIG. 4 is a diagram showing an outline of information exchange between the setting device and the UC server when a setting request for a desired function is received from a user of a telephone terminal.

First, FIG. 3 will be described. When the user U of the telephone terminal 20 intends to set a desired function, the telephone terminal 20 is used to make a call to a special number assigned to the UC server 10. The UC server 10 connects the telephone terminal 20 and the setting device 30 and controls the state so that a voice call can be made. When the setting device 30 enables a voice call with the telephone terminal 20, for example, a voice signal requesting a function that the user U of the telephone terminal 20 wants to set, such as "Which function do you want to set?" It is transmitted to the telephone terminal 20 using the voice guidance.

Among the functions provided by the UC server 10, when the function desired by the user U of the telephone terminal 20 is the "transfer function", the user U says "I want to set the transfer function" to the setting device 30. Communicate the function you want by voice. The setting device 30 generates an audio signal requesting information necessary for setting the "transfer function", and sends the generated audio signal to the telephone terminal 20.

Information about at least one setting item related to the setting of the "transfer function" includes a setting value of at least one setting item. The setting device 30 generates an audio signal requesting information about the setting items necessary for setting the "transfer function" including candidates for setting values of each setting item, and sends the generated audio signal to the telephone terminal 20. And request the information necessary for setting the "transfer function".

When the setting items of the "transfer function" include the setting items for a plurality of transfers, the setting device 30 sets, for example, "What kind of transfer should be set? 1.XXX transfer, 2.YY transfer ..." It sends an audio signal that notifies the user U of the candidate setting value. The user U selects one of the set value candidates presented by the setting device 30, and responds to the request from the setting device 30 by voice.

The setting device 30 also requests the user U for the setting values of other setting items necessary for setting the "transfer function", and sets all the setting items necessary for setting the "transfer function" from the user U. Get the value. When the setting device 30 acquires the setting values of all the setting items necessary for setting the "transfer function" from the user U, the setting device 30 calls, for example, a voice signal such as "Accepted. Please hang up." It is sent to the terminal 20 to notify the user U that the setting is completed. Then, the setting device 30 ends the communication with the telephone terminal 20. As described above, when the user U of the telephone terminal 20 requests the setting of the desired function, the setting device 30 acquires the information necessary for setting the function by voice from the telephone terminal 20.

Next, FIG. 4 will be described. As shown in FIG. 3, the setting device 30 receives a request from the user U of the telephone terminal 20 for the function desired by the user U, saying "I want to set the transfer function". Upon receiving the request, the setting device 30 requests the template file F1 of the function to be set for the UC server 10 (“transfer function” in this example). The UC server 10 transmits the template file F1 requested by the setting device 30 to the setting device 30.

The template file F1 is a setting file relating to at least one setting item for setting the function desired by the user U in FIG. The template file F1 is a setting in which each item name of at least one setting item for setting the function desired by the user U in FIG. 3 and a candidate for a setting value of each setting item are set in a tag format. It is a file. Based on the template file F1, the setting device 30 generates an audio signal including an item name of each setting item and a candidate for a setting value set in the setting item, which is related to the function included in the setting request. Then, the setting device 30 sends the generated audio signal to the telephone terminal 20, receives a response signal to the transmitted audio signal from the user U of the telephone terminal 20, and sets the function at least one. Get the setting value of the setting item.

Next, the template file will be described with reference to FIG. FIG. 5 is a diagram showing an example of a template file. The template file F1 is a setting file that the UC server 10 has for each function. In the template file F1, the item names of one or more setting items for setting each function provided by the UC server 10 and the candidate setting values set for each setting item are set in a tag format. The template file F1 may be one file that the UC server 10 has in common for all functions. Alternatively, the setting device 30 may have a template file F1 for each function, or may be one file common to all functions.

The template file F1 is a tag format setting file, and setting items, setting values, and the like are set between <tag name> and </ tag name>. The <function1> and </ function1> tags are tags indicating that they are template files. The <auto-guidance> and </ auto-guidance> tags are tags indicating that the information required for setting the function is requested to the user by voice.

The template file F1 includes setting items for sub-functions of the functions included in the setting request as the first setting items, and <items> and </ items> tags indicating a group of setting items for each sub-function. including. The setting items set by the <items> and </ items> tags are the first setting items, and are the setting items related to the sub-functions included in the function to be set by the user. Names are set for the setting item group indicating the setting items related to the sub-function, and are set by the <item_name> and </ item_name> tags.

If there are multiple setting item groups and the user needs to select one of the setting item groups, the <select> tag is described. In the example shown in FIG. 5, it is shown that one of the <items> included in <select> to </ select> is selected. One or more <items> included from <select> to </ select> correspond to the setting value candidates of the first setting item.

Each <items> contains a <guidance-helper> and </ guidance-helper> tag, which is a tag indicating help voice guidance for the <items>. When the user sends a question about what kind of setting item or setting value is to the setting device 30, the setting device 30 provides explanatory information between <guidance-helper> and </ guidance-helper>. get. The setting device 30 generates an audio signal including the acquired explanatory information, and sends out the generated audio signal for presenting an answer to a question from the user. That is, the sub-function candidate, which is the first setting item of the function to be set by the user, has a help function and includes explanatory information explaining each of the sub-function setting value candidates. There is.

Each <items> tag includes one or more <item> tags, and the setting items set by each <item> tag are the setting items after the second setting item. The setting items set in each <item> tag are detailed setting items of <items> selected by the user, and include an item name, setting value candidates, and a data type. The setting device 30 acquires the setting item name between each <item> to </ item> and the candidate of the setting value, and generates the voice information.

If there is no candidate for the setting value of <item>, it will be a single setting. In addition, among the setting items of <item>, the setting values recommended by the UC server 10 are set for the setting items that the user of the telephone terminal 20 does not have to change from the standard setting values, and the setting values of the setting items are set. The set value is a set value indicating that the set value is the recommended setting recommended by the UC server 10.

Here, the help function using the <guidance-helper> and </ guidance-helper> tags of the template file F1 will be described with reference to FIG. FIG. 6 is a diagram showing an example of a help function using a template file. As a premise, it is assumed that the template file F1 of FIG. 5 is used.

When the user U of the telephone terminal 20 makes a call to the special number assigned to the UC server 10, the telephone terminal 20 and the setting device 30 are connected. When the voice call with the telephone terminal 20 becomes possible, the setting device 30 requests a function that the user U of the telephone terminal 20 wants to set, such as "Which function do you want to set?".

Among the functions provided by the UC server 10, when the function desired by the user U of the telephone terminal 20 is the "transfer function", the user U says "I want to set the transfer function" to the setting device 30. Communicate the function you want by voice. The setting device 30 acquires the template file F1 of the "transfer function" from the UC server 10. Since the <auto-guidance> tag is set in the template file F1, the telephone terminal 20 uses the setting values of one or more setting items necessary for setting the "transfer function" based on the template file F1. Request the person U by voice.

First, the setting device 30 requests a setting value for <items> corresponding to the first setting item of the setting item. Since the template file F1 of FIG. 5 contains a <select> tag, the setting device 30 sets items from <item_name> of the <items> tags included in <select> to </ select>. Get the name. Then, the setting device 30 indicates the candidate of the setting value of the setting item to the user U, such as "What kind of transfer should be set? 1.XXX transfer, 2.YY transfer ...". Send an audio signal.

For example, suppose that the user U of the telephone terminal 20 does not know what kind of setting value the XXX transfer is. In this case, the user U transmits an audio signal such as "What kind of function is XXX transfer?" To the setting device 30. The setting device 30 determines whether or not a predetermined specific keyword such as "what kind of function?", "What?", "Tell me about the function", or "what?" Is included. ..

When the setting device 30 determines that a specific keyword is included, the <items_name> of the template file F1 contains the "XXX transfer" <items> <guidance-helper> and </ guidance-helper>. Generates an audio signal containing explanatory information set in between. The setting device 30 generates, for example, an audio signal "XXX transfer is a function of ...", sends it to the telephone terminal 20, and notifies the user of the telephone terminal 20. That is, when the response signal from the telephone terminal 20 includes a question about a candidate for a setting value of the first setting item, the setting device 30 includes audio including explanatory information corresponding to the question based on the template file F1. Generate a signal. Then, the setting device 30 sends the generated audio signal to the telephone terminal 20.

<Configuration example of setting device>
Next, a configuration example of the setting device 30 will be described with reference to FIG. 7. FIG. 7 is a diagram showing a configuration example of the setting device according to the second embodiment. The setting device 30 includes a communication unit 31, a voice recognition unit 32, a generation unit 33, an acquisition unit 34, and a setting unit 35.

The communication unit 31 connects and communicates with the UC server 10 and the telephone terminal 20 via the in-house network. The communication unit 31 may connect and communicate with the UC server 10 and the telephone terminal 20 by wire. Alternatively, the communication unit 31 may wirelessly connect and communicate with the UC server 10 and the telephone terminal 20.

The communication unit 31 is controlled so that when the user of the telephone terminal 20 makes a call to the special number assigned to the UC server 10, the UC server 10 connects to the telephone terminal 20. The communication unit 31 sends the voice signal generated by the generation unit 33 to the telephone terminal 20, and also receives a response signal indicating the voice signal responded to the voice signal transmitted to the telephone terminal 20. The voice signal generated by the generation unit 33, which will be described later, is a voice signal for voice guidance (voice guidance signal). The communication unit 31 sends a voice signal to the telephone terminal 20 and controls the voice guidance so that the user of the telephone terminal 20 is notified by voice.

The voice recognition unit 32 performs voice recognition on the voice signal received from the telephone terminal 20, and outputs the utterance content uttered by the user of the telephone terminal 20 as text data. The voice recognition unit 32 determines whether the voice signal received from the telephone terminal 20 includes a setting request requesting the setting of the function provided by the UC server 10. When the voice recognition unit 32 determines that the setting request is included, the voice recognition unit 32 notifies the generation unit 33 that the setting request is included.

Further, the voice recognition unit 32 performs voice recognition processing on the response signal received by the communication unit 31, and outputs the voice recognition result to the acquisition unit 34. The voice recognition unit 32 performs voice recognition processing on the response signal, and outputs the result of voice recognition as text data to the acquisition unit 34.

When the voice recognition unit 32 recognizes the setting request, the generation unit 33 generates a voice signal requesting information about at least one setting item related to the setting of the function included in the setting request. When the voice recognition unit 32 recognizes the setting request, the generation unit 33 requests the UC server 10 via the communication unit 31 for the template file of the function included in the setting request. The generation unit 33 receives the template file from the UC server 10 via the communication unit 31.

The generation unit 33 generates an audio signal that requests information about at least one setting item related to the setting of the function included in the setting request, based on the received template file. The information about the setting item related to the setting of the function included in the setting request includes the setting value for the setting item, and the generation unit 33 generates an audio signal requesting the setting value of the setting item.

In the template file, the item name of each setting item and the candidate of the setting value of each setting item are set, and the generation unit 33 sets the item name of each setting item and the candidate of the setting value of each setting item. Generates an audio signal containing. The voice signal generated by the generation unit 33 is a voice signal for voice guidance. The generation unit 33 generates one audio signal for one setting item. The generation unit 33 may include a plurality of setting items in one audio signal and generate the signal.

Further, when the response signal from the user of the telephone terminal 20 includes a question about any of the candidate setting values of the sub-function which is the first setting item, the generation unit 33 determines the setting value corresponding to the question. Identify candidates. The generation unit 33 acquires the explanatory information set in the <guidance-helper> tag of the <items> tag corresponding to the candidate of the specified setting value of the template file, and generates an audio signal including the explanatory information.

The generation unit 33 includes an analysis unit 331 and an audio signal generation unit 332.
The analysis unit 331 analyzes the template file received from the UC server 10 and acquires the information necessary for generating the audio file.

The voice signal generation unit 332 voice-synthesizes the information acquired by the analysis unit 331 and the voice data registered in advance, and generates a voice signal that requests information necessary for setting the function included in the setting request. .. The audio signal generation unit 332 also generates a predetermined audio signal indicating the start and end of the function setting such as "Which function do you want to set?" And "Accepted. Please hang up." The predetermined audio signal may be registered in advance.

Here, the process of analyzing the template file by the analysis unit 331 and the audio signal generated by the audio signal generation unit 332 will be described with reference to FIG. FIG. 8 is a diagram for explaining the template file analysis process and the audio signal generation process.

In FIG. 8, the left figure is a template file F1, which is a template file acquired by the generation unit 33 from the UC server 10. The template file F1 has the same settings as the template file used in FIG. That is, the template file F1 of FIG. 8 is also a template file related to the “transfer function”.

In FIG. 8, the upper right figure shows a process in which the analysis unit 331 analyzes the template file F1. The analysis unit 331 acquires the <auto-guidance> tag from the template file F1 and decomposes the information of each tag included from <auto-guidance> to </ auto-guidance>. The analysis unit 331 classifies whether it is a single setting, a selection setting, or a recommended setting according to the information of each decomposed tag.

The analysis unit 331 can determine whether it is a single setting or a selection setting depending on the number of setting values of the template file F1 or whether or not the <select> tag is included. When the set value is the recommended setting, the analysis unit 331 sets that the UC server 10 is the recommended setting, so that it can determine that the setting value is the recommended setting.

Although shown as an example in the upper right figure of FIG. 8, the analysis unit 331 recognizes that there are multiple candidates for the setting values of the setting items (sub-functions) with the <select> tag, and the sub-functions that can be selected with the <items> tag. Candidates for the set value of are classified. The analysis unit 331 recognizes the name of the sub-function setting value that can be selected by the <items_name> tag, and recognizes the explanatory information about the candidate of the sub-function setting value by the <guidance-helper> tag. The analysis unit 331 recognizes the item name of the setting item and the candidate of the setting value by the <item> tag, and recognizes the type and the item in the <item> tag. The analysis unit 331 counts the number of candidates for the set value for the setting item for which the <select> tag is set.

The voice signal generation unit 332 analyzes and synthesizes the information of each tag classified by the analysis unit 331 and the voice data registered in advance, and generates a voice signal for extracting the information necessary for the function setting from the user. .. The voice data registered in advance is registered for each of the single setting, the selection setting, and the recommended setting, and the voice signal generation unit 332 sets the information of each tag classified by the analysis unit 331 as a single setting. Acquires audio data according to whether it is a selection setting or a recommended setting. The voice signal generation unit 332 generates a voice signal by voice-synthesizing the information of each classified tag and the acquired voice data. The audio signal generation unit 332 generates an audio signal including the number of candidates counted for the setting item in which the <select> tag is set.

Although shown as an example in the lower right figure of FIG. 8, in the audio signal generation unit 332, since the <select> tag is set for the sub-function which is the first setting item, the set value of <items> is set. Generates an audio signal containing the number of candidates for "There are" <items> tags "sub-functions." In the audio signal generation unit 332, the <select> tag is set for the setting item for the sub-function which is the first setting item, and the user of the telephone terminal 20 is shown the candidate of the setting value. Generates audio signals such as "<items_name> tag 1" and "<items_name> tag 2" and ... ".

In addition, the audio signal generation unit 332 indicates the setting value and calls the setting value for the setting item of a single setting, for example, "" <items_name> tag 1 "can be" aaaaa "." Generates an audio signal that the user of the terminal 20 does not have to answer. Since the user of the telephone terminal 20 does not have to set the single setting setting item, the audio signal generation unit 332 does not have to generate the audio signal for the single setting setting item. Good.

The audio signal generation unit 332 generates an audio signal such as "Do you want to set the setting" bbb "of" <items_name> tag 1 "?" For the setting item for enabling the function. Regarding the setting items of the selection setting, the audio signal generator 332 asks, "The setting" ccc "of" <items_name> tag 1 "can be selected from" A "," B ", and" C ". The candidate of the set value is shown as in the above, and an audio signal is generated so that the user of the telephone terminal 20 selects from the candidates.

The audio signal generator 332 can select, for example, "<items_name> tag 1" setting "ccc" from "A", "B", "C" for the recommended setting setting items. Generates an audio signal indicating the set value recommended by the UC server 10, such as "A". Do you want to change from "A"? "

Returning to FIG. 7, the acquisition unit 34 will be described. The acquisition unit 34 acquires information about setting items related to the setting of the function included in the setting request received from the telephone terminal 20 based on the result of voice recognition for the response signal of the telephone terminal 20. Since the voice recognition unit 32 voice-recognizes the response signal and outputs the voice-recognized content to the acquisition unit 34 as text data, the acquisition unit 34 includes information necessary for function setting from the output text data content. Judge whether or not it is set, and acquire the information required for function setting.

The setting unit 35 generates a function setting file including the information acquired by the acquisition unit 34. The setting unit 35 sets the function included in the setting request on the UC server 10 based on the generated function setting file. When the setting unit 35 sets the function included in the setting request on the UC server 10, the function included in the setting request is set on the telephone terminal 20 that has transmitted the setting request.

Here, the function setting file will be described with reference to FIG. 9, and the processing contents performed by the acquisition unit 34 and the setting unit 35 will be described. FIG. 9 is a diagram for explaining an acquisition process, a setting process, and a function setting file.

The lower right figure of FIG. 9 is a diagram for explaining the acquisition process performed by the acquisition unit 34. For example, in the response signal from the user of the telephone terminal 20, "Set ...", "Select ...", "Set ... to ...", "... select ...", "Set ... to ..." When a predetermined sentence such as the above is included, the acquisition unit 34 determines that the answer is from the user of the telephone terminal 20. The acquisition unit 34 acquires the item name of the setting item and the set value from the sentence determined to be the answer from the user of the telephone terminal 20. The acquisition unit 34 notifies the setting unit 35 of the acquired information.

For example, when the user of the telephone terminal 20 gives the answer "select XXX transfer" to the setting device 30 by voice signal, the acquisition unit 34 gives the information "select" "XXX" "or" "XXX" ". To get.

For example, when the user of the telephone terminal 20 gives an answer of "enable bbb" or "set bbb" to the setting device 30 by an audio signal, the acquisition unit 34 "enables" "bbb". Get the information "to" or "set" bbb "".

For example, when the user of the telephone terminal 20 gives an answer to the setting device 30 by voice signal that "ccc selects A" or "ccc is set to A", the acquisition unit 34 says "" ccc "is". Get the information that "A" is "selected" or "" ccc "is" A "".

The setting unit 35 recognizes the setting item and the set value based on the information acquired by the acquisition unit 34 and notified from the acquisition unit 34. The upper right figure of FIG. 9 shows the setting items and the set values recognized by the setting unit 35. As shown in the upper right figure of FIG. 9, the setting unit 35 recognizes that "XXX-1" is selected, the setting item bbb recognizes that "valid" is selected, and the setting item ccc is selected by "A". Recognize that it was done. When the setting unit 35 recognizes that XXX corresponds to XXX-1 based on the template file F1, the setting unit 35 converts the information acquired by the acquisition unit 34 into the setting value set in the function setting file F2. ..

The figure on the left of FIG. 9 is a diagram showing the function setting file F2. The function setting file F2 is a tag format setting file corresponding to the template file F1. The function setting file F2 is a setting file different from the template file F1. In the function setting file F2, necessary setting items are registered in advance in a tag format. The setting unit 35 refers to the template file F1 to specify which setting item is the setting value of the information recognized for the information notified from the acquisition unit 34, and the corresponding setting of the function setting file F2. Set as the item setting value. Only the <function1> and </ function1> tags are set in the function setting file F2, and the information recognized by the setting unit 35 may be set in the tag format.

In the example shown in FIG. 9, the setting unit 35 recognizes that "XXX-1" is selected, the setting item bbb recognizes that "valid" is selected, and the setting item ccc recognizes that "A" is selected. It has recognized. Since the setting unit 35 can identify that "XXX-1" is the setting value of <items_name>, "XXX-1" is set between <items_name> and </ items_name>. Since the setting unit 35 can identify the setting item bbb as the setting item set in <item>, "bbb: true" is set between <item> and </ item>. Further, since the setting unit 35 can identify the setting item ccc as the setting item set in <item>, "ccc: list: A" is set between <item> and </ item>. ..

The setting unit 35 sets setting values for all the setting items necessary for setting the functions included in the setting request, and generates the function setting file F2. Then, the setting unit 35 transmits the function setting file F2 in which the setting values of all the setting items are set to the UC server 10, and sets the function included in the setting request to the UC server 10.

<Operation example of communication system>
Subsequently, an operation example of the communication system 100 will be described with reference to FIG. FIG. 10 is a sequence diagram showing the operation of the communication system 100 according to the second embodiment.

When the user of the telephone terminal 20 wants to set the function provided by the UC server 10, the user of the telephone terminal 20 makes a call to a predetermined telephone number (special telephone number) assigned to the UC server 10 (step). S1).

The UC server 10 requests the setting device 30 to connect to the telephone terminal 20 (step S2), and the telephone terminal 20 and the setting device 30 are connected to each other so that a voice call can be made.

The setting device 30 sends an audio signal for starting setting to the telephone terminal 20 (step S3). The voice signal is a voice signal for voice guidance, and the setting device 30 sends the voice guidance for starting setting to the telephone terminal 20 as a voice signal. The voice guidance for starting the setting is, for example, the voice guidance "Which function do you want to set?".

The user of the telephone terminal 20 requests the setting device 30 to set the function to be set by voice so as to respond to the voice guidance for starting the setting (step S4). When the user of the telephone terminal 20 requests the function to be set by voice, the telephone terminal 20 transmits a voice signal including the setting request requesting the setting of the function to be set to the setting device 30.

In step S4, the setting device 30 requests the UC server 10 for a template file of the function to be set when the received audio signal includes a setting request (step S5).

In step S4, the setting device 30 performs voice recognition by the voice recognition unit 32 with respect to the received voice signal, and determines whether or not the setting request is included. When the voice recognition unit 32 determines that the voice signal includes the setting request, the voice recognition unit 32 notifies the generation unit 33 that the setting request has been received and the function included in the setting request. The generation unit 33 requests the UC server 10 for a template file of the function included in the setting request.

For example, when the user of the telephone terminal 20 voices "I want to set the transfer function", the generation unit 33 requests the UC server 10 for the template file of the "transfer function".

The UC server 10 transmits the template file requested in step S5 to the setting device 30 (step S6).

Next, the setting device 30 generates an audio signal for each setting item (step S7). The generation unit 33 generates an audio signal for each setting item based on the template file acquired in step S6. Specifically, the generation unit 33 acquires an item name and a candidate for the setting value from the template file for each setting item, and obtains the acquired item name, the candidate for the setting value, and the voice data registered in advance. Is voice-synthesized to generate a voice signal for each setting item.

The setting device 30 sends the generated audio signal to the telephone terminal 20 (step S8). The communication unit 31 sends an audio signal for each setting item generated by the generation unit 33 in step S7 to the telephone terminal 20. The telephone terminal 20 outputs the transmitted voice signal as voice guidance.

When the audio signal generated from the setting device 30 is received, the audio signal in response to the audio signal received from the telephone terminal 20 is transmitted (step S9). When the user of the telephone terminal 20 responds to the voice guidance transmitted in step S8, the response signal is transmitted from the telephone terminal 20 to the setting device 30. The acquisition unit 34 acquires the set value of the setting item based on the result of voice recognition for the response signal. The setting unit 35 sets the acquired setting value in the function setting file.
Steps S8 and S9 are repeated for the number of set items.

First, the communication unit 31 sends an audio signal including a candidate for the setting value set in <items_name> to the telephone terminal 20 for the first setting item set in the <items> tag in the template file. The telephone terminal 20 outputs the transmitted voice signal as voice guidance.

When the user of the telephone terminal 20 answers the set value of the setting item included in the voice guidance, a response signal is transmitted. In addition, the user of the telephone terminal 20 asks a question about one of the setting values of the first setting item set by the <items> tag, for example, "What kind of function is XXX transfer?" In this case, the generation unit 33 acquires explanatory information from the <guidance-helper> tag. The generation unit 33 transmits an audio signal including the acquired explanatory information in step S8. When the user of the telephone terminal 20 answers the set value to the first setting item, the setting device 30 sends an audio signal for the second setting item to the telephone terminal 20.

The second setting item is the setting item set at the top among the setting items set by the <item> tag included in the <items> selected in the first setting item. Regarding the second setting item, the voice signal generated by the generation unit 33 is transmitted to the telephone terminal 20. When the user of the telephone terminal 20 replies with the set value of the second setting item, the setting device 30 sends an audio signal for the third setting item to the telephone terminal 20. The third setting item is a setting item set immediately below the second setting item. After that, the same processing is performed for the number of setting items.

When the setting device 30 acquires the setting values of all the setting items related to the setting of the function included in the setting request, the setting device 30 transmits the function setting file to the UC server 10 and sets the function included in the setting request to the UC server 10. (Step S10). When the transmission of the function setting file is completed to the UC server 10, the setting device 30 transmits a transmission completion notification to the UC server 10 to notify that the transmission is completed.

When the setting of all the setting items related to the function included in the setting request is completed, the UC server 10 transmits a setting completion notification to the setting device 30 to notify that the setting is completed (based on the function setting file). Step S11).

Finally, the setting device 30 sends a voice signal of setting completion to the telephone terminal 20 (step S12). The setting device 30 transmits the voice guidance of the setting completion to the telephone terminal 20 as a voice signal. The voice guidance for completing the setting is, for example, the voice guidance "Accepted. Please hang up."

As described above, when the setting device 30 receives the setting request requesting the setting of the function desired by the user of the telephone terminal 20, the setting device 30 requests information about at least one setting item related to the setting of the function. A voice signal is generated and sent to the telephone terminal 20. The setting device 30 automatically generates a voice signal (voice guidance) by voice-synthesizing the setting item name, the candidate of the setting value of each setting item, and the voice data registered in advance based on the template file. ..

The user of the telephone terminal 20 answers according to the voice signal from the setting device 30. The setting device 30 acquires information related to the setting of the function included in the setting request from the response signal received from the telephone terminal 20, and transmits the acquired information to the UC server 10 to set the function. That is, even if the user of the telephone terminal 20 does not understand the setting items of the function to be set, the UC server 10 can perform the function desired by itself by responding to the audio signal transmitted from the setting device 30. It is possible to set to. Therefore, according to the setting device 30 according to the second embodiment, it is possible to reduce the burden on the user and set the function desired by the user on the UC server 10.

Further, the setting device 30 sends an audio signal including a candidate for each setting value of at least one setting item related to the function included in the setting request to the telephone terminal 20. The user of the telephone terminal 20 can set a function desired by himself / herself on the UC server 10 by selecting a set value from the set value candidates included in the voice signal and giving a reply. That is, the user of the telephone terminal 20 responds to the audio signal transmitted from the setting device 30 even if he / she does not understand the setting value of each setting item in addition to the setting item of the function to be set. , It becomes possible to set the function desired by itself in the UC server 10.

Further, when the user of the telephone terminal 20 does not know what the set value of the predetermined setting item is, for example, when the question is set to the setting device 30 such as "What kind of function is XXX transfer?", The setting is made. The device 30 transmits explanatory information in response to the question. Therefore, the user of the telephone terminal 20 can understand the contents of the set values of the predetermined setting items. Therefore, according to the setting device 30 according to the second embodiment, it is possible to set the function desired by the user without having knowledge about the function setting.

The user of the telephone terminal 20 can perform the function desired by himself / herself by listening to the voice signal from the setting device 30 by voice guidance and emitting the voice without performing a dedicated tool or a special dial operation of the telephone terminal. It can be given to the telephone terminal 20. Therefore, according to the setting device 30 according to the second embodiment, it is possible to improve the convenience of the user while reducing the burden on the user.

(Other embodiments)
The setting devices 5 and 30 (hereinafter, referred to as setting devices 5 and the like) described in the above-described embodiment may have the following hardware configurations. FIG. 11 is a block diagram illustrating a hardware configuration of a computer (information processing device) capable of realizing the setting device and the like according to each embodiment of the present disclosure.

Referring to FIG. 11, the setting device 5 and the like include a network interface 1201, a processor 1202 and a memory 1203. The network interface 1201 is used to communicate with the UC server 10 and the telephone terminal 20. The network interface 1201 may include, for example, a network interface card (NIC) compliant with a communication method including an IEEE (Institute of Electrical and Electronics Engineers) 802.11 series, an IEEE 802.3 series, and the like.

The processor 1202 reads software (computer program) from the memory 1203 and executes it to perform processing of the setting device 5 and the like described using the flowchart in the above-described embodiment. The processor 1202 may be, for example, a microprocessor, an MPU (Micro Processing Unit), or a CPU (Central Processing Unit). Processor 1202 may include a plurality of processors.

The memory 1203 is composed of a combination of a volatile memory and a non-volatile memory. Memory 1203 may include storage located away from processor 1202. In this case, processor 1202 may access memory 1203 via an I / O interface (not shown).

In the example of FIG. 11, memory 1203 is used to store software modules. By reading these software modules from the memory 1203 and executing the processor 1202, the processor 1202 can perform the processing of the setting device 5 and the like described in the above-described embodiment.

As described with reference to FIG. 11, each of the processors included in the setting device 5 and the like executes one or more programs including a set of instructions for causing the computer to perform the algorithm described with reference to the drawings.

In the above example, the program can be stored and supplied to a computer using various types of non-transitory computer readable media. Non-transitory computer-readable media include various types of tangible storage media. Examples of non-transitory computer-readable media include magnetic recording media (eg, flexible disks, magnetic tapes, hard disk drives), magneto-optical recording media (eg, magneto-optical disks). Further, examples of non-temporary computer-readable media include CD-ROM (Read Only Memory), CD-R, and CD-R / W. Further, examples of non-transitory computer-readable media include semiconductor memory. The semiconductor memory includes, for example, a mask ROM, a PROM (Programmable ROM), an EPROM (Erasable PROM), a flash ROM, and a RAM (Random Access Memory). The program may also be supplied to the computer by various types of transient computer readable media. Examples of temporary computer-readable media include electrical, optical, and electromagnetic waves. The temporary computer-readable medium can supply the program to the computer via a wired communication path such as an electric wire and an optical fiber, or a wireless communication path.

The present disclosure is not limited to the above embodiment, and can be appropriately modified without departing from the spirit. Further, the present disclosure may be carried out by appropriately combining the respective embodiments.

5, 30 Setting device 10 UC server 11, 32 Voice recognition unit 12, 33 Generation unit 13, 31 Communication unit 14, 34 Acquisition unit 15, 35 Setting unit 20 Telephone terminal 100 Communication system 331 Analysis unit 332 Voice signal generation unit

Claims (10)

A voice recognition unit that recognizes voice signals received from a telephone terminal,
When the voice recognition unit recognizes a setting request requesting the setting of a function provided by the exchange, a first voice signal requesting information about at least one setting item related to the setting of the function included in the setting request. And the generator that generates
A communication unit that sends the first voice signal to the telephone terminal and receives a response signal indicating the voice signal that has been responded to the first voice signal.
An acquisition unit that acquires the information based on the result of voice recognition for the response signal, and
A setting device including a setting unit that generates a first setting file including the acquired information and sets a function included in the setting request based on the first setting file. The information includes a setting value of the at least one setting item.
The setting device according to claim 1, wherein the generation unit generates the first audio signal that requests a setting value of at least one setting item. The setting device according to claim 2, wherein the generation unit generates the first audio signal including candidates for setting values set for each of the at least one setting item. The generation unit includes the item name of each setting item and the candidate of the setting value based on the second setting file containing the candidate of each item name and the setting value of the at least one setting item. The setting device according to claim 3, which generates an audio signal. The generation unit acquires the item name of each setting item and the candidate of the setting value set in the setting item from the second setting file, performs voice synthesis, and generates the first voice signal. , The setting device according to claim 4. The second setting file includes explanatory information for explaining candidate setting values of a predetermined setting item.
When the response signal includes a question about the candidate of the predetermined setting item, the generation unit generates a second audio signal including explanatory information corresponding to the question based on the second setting file. And
The setting device according to claim 5, wherein the communication unit transmits the second voice signal to the telephone terminal. Based on the second setting file, the generation unit counts the number of candidate candidates for the setting value of the predetermined setting item, and generates a third audio signal for notifying the number of candidates.
The setting device according to claim 6, wherein the communication unit transmits the generated third voice signal to the telephone terminal. The setting device according to any one of claims 4 to 7, wherein the first setting file and the second setting file are tag-type setting files. When a setting request requesting the setting of a function provided by the exchange is voice-recognized, a first voice signal requesting information about at least one setting item related to the setting of the function included in the setting request is generated. That and
Sending the first voice signal to the telephone terminal and receiving a response signal indicating the voice signal responded to the first voice signal.
Acquiring the information based on the result of voice recognition for the response signal,
A setting method including generating a first setting file including the acquired information and setting a function included in the setting request based on the first setting file. When a setting request requesting the setting of a function provided by the exchange is voice-recognized, a first voice signal requesting information about at least one setting item related to the setting of the function included in the setting request is generated. That and
Sending the first voice signal to the telephone terminal and receiving a response signal indicating the voice signal responded to the first voice signal.
Acquiring the information based on the result of voice recognition for the response signal,
A setting program that generates a first setting file including the acquired information, sets a function included in the setting request based on the first setting file, and causes a computer to execute.

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