JP6641176B2 - Security service support system and security device - Google Patents

Description

  The present invention relates to a security device and a security service support system that support the handling of an abnormality by isolating the cause of an abnormality report due to a battery near-end.

  2. Description of the Related Art Conventionally, there has been known a security system for monitoring an abnormality by installing various sensors in a monitoring area. Various sensors are installed at various places in the monitoring area. However, depending on the installation location, it may be difficult to secure a power supply using a power cord. In such a case, the various sensors secure power supply by the battery. Batteries have a lifetime and need to be replaced at the appropriate time. Therefore, conventionally, a battery life estimating apparatus that estimates the life of a battery and calculates an estimate of the battery replacement time has been proposed (for example, see Patent Document 1).

  If a battery replacement schedule can be estimated using such a battery life estimation device, the security system can also create a battery replacement schedule for various sensors and adjust the battery replacement when responding to abnormalities in the monitored area. By doing so, it is possible to appropriately operate the limited human resources of the response staff.

JP 2013-003033 A

  However, even if a conventional battery life estimation device is used, when an unexpected low battery level occurs, it is based on the use of normal equipment (for example, the sensor itself is normal, The battery consumption is high due to the increase in frequency, and the battery level is low. Or, the malfunction is inherent in a specific device (for example, the sensor itself has a malfunction and the frequency of abnormality detection is low. Regardless, it is difficult to determine whether the battery level is low). If the device is normal, it is sufficient to replace the battery. However, if the device is defective, even if the battery is replaced, the remaining battery level may decrease again. Such a problem becomes particularly remarkable when the number of installed or operated sensors is small because the number of samples to be compared is not sufficient.

  In the security system, when a failure occurs in a sensor or a battery, the sensor cannot monitor an event to be detected. Therefore, in such a case, it is necessary to adjust the duties of the response personnel and take urgent measures even if the number of the response personnel is limited, assuming that the device is abnormal in the wireless device (security sensor). For this reason, it has been desired to be able to detect a low battery level (battery near-end) before the sensor or the battery is disturbed.

  In addition, when a response person performs a response on site, it is necessary to determine whether the cause of the low battery level (battery near end) is based on the use of normal equipment or a defect inherent in a specific equipment. Was not easy and he had to rely on the experience and intuition of the responders. Therefore, there is a problem that when the response staff has little experience, it takes a long time to determine the cause.

  The present invention has been made in view of the above problems, and an object of the present invention is to provide a security service support system capable of systematizing the cause of a battery near end and uniforming the quality of a response by a response person. I do.

  A security service support system according to the present invention is a security service support system including a security device installed in a monitoring area and a remote center device communicating with the security device, wherein the security device is installed in the monitoring area. A device communication unit that receives a battery state signal indicating the state of the battery of the device from the device that has been set, and a battery near end in which the remaining battery level of the device is equal to or less than a predetermined reference remaining amount based on the battery state signal. A battery near end determination unit that determines whether or not the battery is near the end, and a center notification unit that transmits a remaining amount warning signal to the center device when the battery is determined to be the battery near end. Information storage unit that stores the operation start date and time and past battery replacement date and time as management information, and is calculated from the expected battery life for each device A battery information storage unit for storing a minimum level value to be stored, and an elapsed time calculation for calculating an operation start date / time of the device or an elapsed time from a previous battery replacement date / time when the remaining amount warning signal is received from the security device. Part, if the calculated elapsed time does not satisfy the minimum level value, it is determined that the device is abnormal device, if the calculated elapsed time meets the minimum level value, the device An abnormality determining unit that determines that the battery has a battery abnormality.

  According to this configuration, the security device receives the battery status signal indicating the battery status of the device from the device, and determines whether or not the remaining battery level of the device is equal to or less than the predetermined reference remaining level (battery near end). Is determined. If it is determined that the battery is near the end, the security device transmits a remaining amount warning signal to the center device. When receiving the remaining amount warning signal from the security device, the center device calculates the operation start date and time of the device or the elapsed time from the previous battery replacement date and time, and determines whether or not it satisfies the minimum level value. If the minimum level value is satisfied, it is determined that the battery is abnormal, and if not, it is determined that the device is abnormal.

  As a result, when the battery near-end notification is received from the security device, the center can know whether the cause is a device error or a battery error such as battery exhaustion. Can send an appropriate coping instruction. For example, when it is determined that the battery is abnormal, the center can propose "response only for battery replacement" to the response person, and when it is determined that the device is abnormal, the center notifies the response person. "Bring a replacement device" can be proposed. In this way, it is possible to systematize the identification of the cause of the battery near-end, regardless of the skill of identifying the cause of the individual such as the experience and intuition of the response person, and to uniform the quality (value) of the response by the response person.

  Also, in this case, when the equipment is near the battery end, a notification to that effect is sent to the center unit before the equipment or battery is disturbed, and the center gives an appropriate countermeasure instruction to the operator according to the cause (e.g., equipment replacement or battery replacement). And the like, it is possible to prevent the malfunction of the device and the battery from occurring frequently. In other words, it is possible to prevent and maintain the occurrence of a device abnormality alert.

  In the security support system of the present invention, the security device includes a log acquisition unit that acquires log information from the device, and the center device calculates the progress calculated for the device that has received the remaining amount warning signal. When the time does not satisfy the minimum level value, a log request unit that requests log information of the device from the security device may be provided.

  According to this configuration, the center device does not satisfy the minimum level value for the elapsed time calculated when the center device receives the remaining amount warning signal from the security device (the operation start date and time of the device or the elapsed time from the last battery replacement date and time). In this case, the log information of the device can be obtained via the security device. The log information includes, for example, an event log (detection log, operation log, operation log) and a communication log. The center can analyze such log information and identify the cause of the device abnormality that has reached the battery near end.

  In the security service support system according to the present invention, the center device includes a handling instruction unit that sends a handling instruction for the monitoring area to a portable terminal owned by a handling staff, and the handling instruction unit is configured to receive the handling instruction based on the handling instruction. When there is a device whose elapsed time does not satisfy the minimum level value in the target monitoring area, a message regarding replacement of the device may be transmitted to the portable terminal.

  According to this configuration, the center sends a response instruction to the monitoring area to the response person. If there is a device whose elapsed time does not satisfy the minimum level value in the monitoring area targeted for the coping instruction (that is, a device determined to be a device abnormality), a message regarding replacement of the device is transmitted. You. In this way, if a device abnormality has occurred, the center can give a response person an appropriate response instruction (a response instruction for device replacement) according to the cause. Can be prevented from occurring frequently. In other words, it is possible to prevent and maintain the occurrence of a device abnormality alert.

  Further, in the security service support system of the present invention, the security device may further include transmitting the remaining amount warning signal to the center device, and further comprising: And a notifying unit for notifying that the battery near end is continuing.

  According to this configuration, if the battery near-end continues even after the predetermined time elapses after the remaining amount warning signal is transmitted to the center device, it is notified that the battery near-end of the device is continuing. I do. As a result, the user who is the user of the security device can know that the battery near-end state is continuing, and by taking appropriate measures, it is possible to prevent the malfunction of the device from occurring before it occurs. Can be. That is, it is possible to prevent and maintain the occurrence of the device abnormality alert.

  Further, in the security work support system of the present invention, the security device further transmits a response detection unit that detects that a response person has started inspection of the monitored area, and the remaining amount warning signal to the center device. And a notifying unit for notifying that the battery near-end is continuing when the battery near-end is continuing when the handling detecting unit detects the start of the inspection.

  According to this configuration, when the battery near-end is continued after the remaining amount warning signal is transmitted to the center device and the response staff detects that the inspection of the security device has started, the battery near-end of the device is set. Notify that it is continuing. As a result, the operator who came to inspect the security device can know that the battery near-end state is continuing, and by taking appropriate measures, the operator can prevent malfunction of the device from occurring. Can be prevented. That is, it is possible to prevent and maintain the occurrence of the device abnormality alert.

  The security device of the present invention is a security device installed in a monitoring area, wherein the equipment communication unit receives a battery status signal indicating a state of a battery of the equipment from an equipment installed in the monitoring area, and the battery A battery near-end determining unit that determines whether the remaining battery level of the device is equal to or less than a predetermined reference remaining amount based on a status signal, and manages the operation start date and time and the past battery replacement date and time of the device. A management information storage unit that stores information as information, a battery information storage unit that stores a minimum level value calculated from an expected value of battery life for each device, and an operation of the device when it is determined that the battery is near end. An elapsed time calculating unit that calculates an elapsed time from a start date and time or a previous battery replacement date and time, and the calculated elapsed time satisfies the minimum level value. If not, the device determines that the device is abnormal, and if the calculated elapsed time satisfies the minimum level value, an abnormality determination unit that determines that the battery of the device is abnormal. It has.

  According to this configuration, the security device receives the battery status signal indicating the battery status of the device from the device, and determines whether or not the remaining battery level of the device is equal to or less than the predetermined reference remaining level (battery near end). Is determined. If it is determined that the battery is near end, the operation start date and time of the device or the elapsed time from the previous battery replacement date and time is calculated, and it is determined whether or not it satisfies the minimum level value. If the minimum level value is satisfied, it is determined that the battery is abnormal, and if not, it is determined that the device is abnormal.

  In this case, if the device is near the battery end, it is possible for the security device to know whether the cause is a device error or a battery error before the device or battery is affected. By taking appropriate measures by the user or the person in charge of the inspection of the security device, it is possible to prevent the device from malfunctioning. That is, it is possible to prevent and maintain the occurrence of the device abnormality alert.

  In addition, since the security device can determine whether the cause of the battery near-end is a device error or a battery error, the battery near-end does not depend on the skill of isolating the personal cause such as the experience or intuition of the response staff. By systematizing the cause of the problem, the quality (value) of the response by the response person can be made uniform.

  ADVANTAGE OF THE INVENTION According to this invention, the isolation | separation of the cause of a battery near end can be systematized, and the quality of the response by a response person can be made uniform.

It is a schematic structure figure of a security work support system in an embodiment of the invention. It is a block diagram of a security device in an embodiment of the invention. It is a block diagram of a center device and a portable terminal in an embodiment of the present invention. It is a flowchart which shows operation | movement of the security device in embodiment of this invention. It is a flowchart which shows operation | movement of the center apparatus in embodiment of this invention. It is a block diagram of a security device in other embodiments. It is a flowchart which shows operation | movement of the security apparatus in other Embodiment.

  Hereinafter, a security service support system according to an embodiment of the present invention will be described with reference to the drawings. In the present embodiment, a case of a security service support system used for security of a facility or a residence will be exemplified.

  The configuration of a security service support system according to an embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a diagram showing a schematic configuration of a security service support system according to the present embodiment. As shown in FIG. 1, the security service support system 1 includes a security device 2 installed in a monitoring area such as a facility or a residence, and a center device 3 installed in a remote monitoring center. The security device 2 communicates with the center device 3 via a network 4 (public line network or Internet network). In addition, a countermeasure to deal with an abnormality that has occurred in the monitoring area has the mobile terminal 5. The center device 3 wirelessly communicates with the portable terminal 5 via the network 4 and the base station 6.

  Further, as shown in FIG. 1, security sensors 7 for detecting abnormalities in the monitored area are installed at various places in the monitored area. The security sensor 7 is connected to the security device 2. The security sensor 7 includes an indoor sensor installed in a building in a monitored area and an outdoor sensor installed outside a building in a monitored area such as a garden. The sensors installed indoors include, for example, a sensor that detects that a window or a door is opened, a sensor that detects a moving object in a room, and the like. In addition, examples of the sensor installed outdoors include a sensor that detects a moving object. The security sensor 7 transmits a detection signal including its own identification information to the security device 2 when detecting an abnormality serving as a detection target event. Communication between the security sensor 7 and the security device 2 is performed by wire or wirelessly. The security sensor 7 includes an external power supply type connected to an external power supply using a power cord, and an internal power supply type having a battery as an internal power supply. The internal power supply type security sensor 7 corresponds to the device of the present invention.

  When a notification of the occurrence of an abnormality is sent from the security device 2 to the center device 3 of the monitoring center, the center device 3 notifies this information to a traffic controller or the like. Then, the monitoring center sends an instruction of “measures” to the coordinator to rush to the monitoring area and cope with the abnormality. The countermeasures cope with abnormalities (intrusion of suspicious persons, fire, etc.) occurring in the facilities and mansions while communicating and cooperating with the monitoring center.

  Here, the configurations of the security device 2, the center device 3, and the portable terminal 5 will be described in detail with reference to FIGS. First, the configuration of the security device 2 will be described with reference to FIG. As shown in FIG. 2, the security device 2 includes an operation unit 20, a communication unit 21, a display unit 22, an input / output unit 23, a storage unit 24, and a control unit 25.

  The operation unit 20 is operated to set an operation mode of the security device 2 (a security set mode, a security release mode, etc., which will be described later). Further, the operation unit 20 has a function of reading user authentication information. When the authentication information is read and the user is collated, the operation input is permitted. The operation unit 20 may be configured by a touch panel or the like.

  The communication unit 21 has a function for communicating with the center device 3. The communication unit 21 is a communication interface for connecting the security device 2 and the center device 3. As described above, the security device 2 and the center device 3 are connected via the public line network or the Internet network as the network 4.

  The display unit 22 has a function of outputting an operation guide or the like to the user. The display unit 22 can be configured by a liquid crystal display, an indicator lamp, a speaker, and the like. The display unit 22 is installed near the operation unit 20 or is integrated with the operation unit 20. The display unit 22 provides an operation guide and menu display. The guidance of the operation and the like may be performed by voice notification from a speaker.

  The input / output unit 23 has a function as an interface to which peripheral devices such as the security sensor 7 are connected. The input / output unit 23 is a security sensor such as a magnet sensor that detects opening and closing of a door disposed at an appropriate place inside / outside a building to be monitored in a monitoring area or an infrared sensor that detects a human body by infrared rays. Fire sensors, such as smoke detectors and heat detectors, and emergency buttons operated by users. The input / output unit 23 is a communication interface that receives a communication signal and a detection signal from various sensors. Each sensor is given a unique identification number, and the detection signal includes this identification number (ID number). Further, the input / output unit 23 receives a battery state signal indicating the state of the battery of each security sensor 7 from the security sensor 7 installed in the monitoring area.

  The storage unit 24 stores log information. The log information includes, for example, an event log (detection log, operation log, operation log) and a communication log. The detection log is information in which the date and time when the security sensor 7 detects a detection target event (abnormality) is recorded. The operation log is information that records the date and time when the security device 2 and the security sensor 7 were operated. The operation log is information that records the operation of the security device 2 and the security sensor 7. The communication log is information in which a history of communication between the security sensor 7 and the security device 2 is recorded. Such log information includes, for example, the “operation start date” and the “battery replacement date” of the security sensor 7.

  For example, the storage unit 24 stores sensor information (information in which a sensor type and a sensor installation position are associated with each sensor ID number) and an abnormality history. The abnormal history is a history of receiving a detection signal from the security sensor 7 when the security set mode and the inspection mode are set, and includes identification information of the security sensor 7 and information on a reception time. Further, the storage unit 24 stores the set time, information of the set user, and information of the set operation mode as an operation mode history every time the operation mode is set.

  Further, the storage unit 24 stores information on a battery flag (flag ON or OFF) of the security sensor 7. The battery flag is information that determines whether or not to output a notification, and is output when a flag is ON at a predetermined timing. The battery flag is turned on when a battery state signal (described later) is received from the security sensor 7 and it is determined that the battery is near end. At a predetermined timing (for example, when the next maintenance and inspection period is reached, when the inspection mode is set by the operator, when a predetermined period (three months, etc.) has elapsed since the flag was turned on), the flag is set. If it is ON, a notification is output. The battery flag is turned off when the operator replaces the battery or replaces the device.

  The control unit 25 has a function of performing various controls of the security device 2. In this case, the control unit 25 includes a mode setting unit 250, an abnormality determination unit 251, a battery near-end determination unit 252, a center notification unit 253, a log acquisition unit 254, a notification unit 255, and a response detection unit 256.

  The mode setting unit 250 sets an operation mode of the security device 2 by a user operation. At least three operation modes of the security device 2, a security set mode, a security release mode, and an inspection mode, can be set. The user can set a security set mode and a security release mode. The inspection mode is set by the operator. The security set mode is a mode in which when a detection signal is input from the security sensor 7, it is determined that an abnormality has been detected in the monitored area, and the center apparatus 3 is notified of the abnormality. Further, the security release mode refers to a mode in which, even when a detection signal is input from the security sensor 7, an abnormality is not detected in the monitored area and an abnormality notification is not made. The detection signals from the fire sensor and the emergency button are constantly monitored, and an abnormality is reported in any of the security set mode and the security release mode. For example, the user operates the operation unit 20 to set the security set mode when leaving the monitoring area, and sets the security release mode by operating the operation unit 20 when entering the monitoring area.

  Further, the inspection mode is a mode that indicates that the response person is under inspection when an abnormality occurs in the security object or when the security object needs to be inspected. When the security mode is set to the inspection mode, the security device 2 stores a detection signal from the security sensor 7 in the storage unit 24 as an abnormality history. During the inspection mode, the response person may approach the security sensor 7, so that even if a detection signal is input from the security sensor 7, the center device 3 is not notified of the abnormality. It should be noted that the center device 3 may be notified as sensor detection information in the inspection mode instead of as an abnormality. Further, the fact that the detection signal has been input from the security sensor 7 may be notified to the portable terminal 5 possessed by the response person.

  The abnormality determination unit 251 has a function of detecting an abnormality (fire occurrence, suspicious person intrusion, etc.) in the monitoring area. For example, when receiving the detection signal from the security sensor 7, the abnormality detection unit 251 determines whether there is an abnormality based on the current operation mode and the sensor information in the storage unit 24. The abnormality detection unit 251 determines that an abnormality is received when a detection signal is received from any of the various sensors when the security set mode is set, and determines whether the fire sensor or the emergency button is set when the security release mode is set. Therefore, when the detection signal is received, it is determined to be abnormal.

  The battery near-end determining unit 252 determines whether or not the security sensor 7 is at the battery near end based on the battery state signal received from the security sensor 7. The battery near end is a state where the remaining amount of the battery is smaller than the reference capacity. For example, the battery state signal is a signal indicating whether the security sensor 7 is at the battery near end (battery near end signal. For example, the security sensor 7 determines that the battery is near end, and in that case, the battery near end signal is determined. Is transmitted), it is determined whether or not the security sensor 7 is in the battery near end based on the battery state signal. When the battery state signal is a signal indicating the remaining battery level of the security sensor 7, if the remaining battery level of the security sensor 7 is equal to or less than a predetermined reference remaining level, it is determined that the battery is near end.

  When the battery near-end determining unit 252 determines that the battery is near-end, the center notification unit 253 transmits a remaining amount warning signal indicating that the security sensor 7 is at the battery near-end from the communication unit 21 to the remote center device 3. I do. In addition, when the response person replaces the battery of the security sensor 7 or replaces the device, the center notification unit 253 sends a battery replacement signal indicating that the battery replacement or the like has been performed from the center unit 3 remote from the communication unit 21. Send to Further, when the abnormality determination unit 251 detects an abnormality in the monitoring area, the center notification unit 243 transmits an abnormality signal indicating the occurrence of an abnormality in the monitoring area from the communication unit 21 to the remote center apparatus 3.

  The log acquisition unit 254 acquires log information (such as an event log and a communication log) from the security sensor 7 installed in the monitoring area. For example, the log acquisition unit 254 periodically acquires log information for each predetermined period. The log information acquired from the security sensor 7 is stored in the storage unit 24.

  If the security sensor 7 is determined to be near battery end and the battery flag is ON, the notification unit 255 notifies the surroundings and outputs the fact. For example, the notification unit 255 transmits the remaining amount warning signal to the center device 3 and, if the battery flag of the security sensor 7 continues to be ON even after a predetermined time has elapsed, the security sensor 7 The near-end is output to the surroundings. The notification output method includes a notification method using light for turning on the display unit 22 and the like, a notification method using sound using a speaker (not shown), and the like. In addition, when the security sensor 7 has a device abnormality, the notification unit 255 does not output the notification to the surroundings. However, when the notification output signal is received from the center device 3, the security sensor 7 may output a notification to the surroundings that the device is abnormal.

  The handling detection unit 256 has a function of detecting that the handling staff has started checking the monitoring area. For example, it receives the current status information of the service personnel from the center device 3 and detects that the service personnel has arrived in the monitoring area where the security device 2 is installed. Further, when the mode setting unit 250 is set to the inspection mode, the response detection unit 255 may detect that the response person has started the inspection. The notification unit 255 transmits the remaining amount warning signal to the center device 3 and, when the counter detection unit 255 detects the start of the inspection, when the battery flag of the security sensor 7 is kept ON, the security sensor A notification may be output to the surroundings that 7 is near battery end.

  As shown in FIG. 3, the center device 3 includes a communication unit 30, a display unit 31, an operation unit 32, a management information storage unit 33, a battery information storage unit 34, a control unit 35, and a log information storage unit 36. For example, the center device 3 is configured by a server device, a personal computer, or the like, and is operated by a controller. The mobile terminal 5 includes a communication unit 50 and a touch panel 51. For example, the mobile terminal 5 is configured by a smartphone or the like, and is operated by an operator.

  Here, each configuration of the center device 3 will be described in detail. The communication unit 30 has a function of communicating with the security device 2 and the mobile terminal 5. The display unit 31 is, for example, a display monitor, and the operation unit 32 is, for example, a keyboard, a mouse, and the like.

  Information such as the operation start date and time of the security sensor 7 and the past battery exchange date and time is stored in the management information storage unit 33 as management information. The battery information storage unit 34 stores an expected value (for example, three years) of the battery life for each security sensor 7 or a minimum level value (for example, the expected value of the expected value) calculated as a value smaller than the expected value. (One-third value) is stored.

  The control unit 35 includes an elapsed time calculation unit 350, an abnormality determination unit 351, a log request unit 352, and a handling instruction unit 353.

  When receiving the remaining amount warning signal from the security device 2, the elapsed time calculation unit 350 calculates the elapsed time from the operation start date and time of the security sensor 7 or the elapsed time from the previous battery replacement date and time. If the battery has never been replaced since the security sensor 7 was installed, the elapsed time from the operation start date and time is calculated, and if the battery replacement has been performed after the security sensor 7 was installed, Calculate the elapsed time from the last battery replacement date and time.

  When the calculated elapsed time does not satisfy the minimum level value (less than the minimum level value), the abnormality determination unit 351 determines that the device itself of the security sensor 7 is abnormal (device abnormality) and calculates the calculated elapsed time. When the time satisfies the minimum level value (when the time is equal to or higher than the minimum level value), it is determined that the battery of the security sensor 7 has been replaced (battery abnormality).

  When the elapsed time calculated for the security sensor 7 that has received the remaining amount warning signal from the security device 2 does not satisfy the minimum level value, the log request unit 352 requests the security device 2 for log information of the security sensor 7. It has. For example, by transmitting a request signal to the security device 2, the log information of the security sensor 7 is requested. The log information obtained from the security device 2 is used for cause analysis and product inspection together with the security sensor 7 collected by the response person.

  The coping instruction unit 353 has a function of transmitting a coping instruction to the monitoring area to the portable terminal carried by the coordinator. For example, if there is a security sensor 7 whose elapsed time does not satisfy the minimum level value in the monitoring area targeted for the response instruction, a message relating to replacement of the security sensor 7 (response by replacing the device) is transmitted to the portable terminal. . Further, for example, when the crime prevention sensor 7 for battery abnormality is located in the monitoring area targeted for the coping instruction, a message regarding replacement of the battery of the crime prevention sensor 7 is transmitted to the portable terminal. When the security sensor 7 whose elapsed time does not satisfy the minimum level value is present in the monitoring area targeted for the response instruction, the response instruction unit 353 transmits a notification output signal to the security device 2 and the security sensor 7 A notification that the device is abnormal may be output to the surroundings.

  The log information storage unit 36 stores log information obtained from the security device 2 in response to a request from the log request unit 352. The log information acquired from the security sensor 7 may be stored in the log information storage unit 36 in association with the device information.

  The operation of the security device 2 configured as described above will be described with reference to the flowchart of FIG. When receiving the battery near-end signal from the security sensor 7 (or receiving the battery state signal and determining that the battery is near-end) (S1), the security device 2 turns on the battery flag of the security sensor 7 (S2). Then, the communication unit 21 transmits a remaining amount warning signal indicating that the security sensor 7 is near the battery end to the remote center device 3 (S3).

  On the other hand, when the security device 2 does not receive the battery near-end signal from the security sensor 7, when an operation of resetting the state of the security sensor 7 (battery replacement or device replacement by a response person) is performed (S 4), the security The battery flag of the sensor 7 is turned off (S5). Then, a battery exchange signal indicating that the battery of the security sensor 7 has been exchanged is transmitted from the communication unit 21 to the remote center device 3 (S6).

  Next, the operation of the center device 3 will be described with reference to the flowchart of FIG. When the center device 3 receives the remaining amount warning signal from the security device 2 (S10), it reads out the management information (operation start date and time and past battery exchange date and time) of the corresponding security sensor 7 and the minimum level value of the battery life (S11). ). Then, the center device 3 calculates the elapsed time from the operation start date and time or the past battery replacement date and time (S12), and compares the elapsed time with the minimum value of the battery life of the corresponding security sensor 7 (S13).

  As a result of the comparison (S13), if the elapsed time does not satisfy the minimum level value (the elapsed time is less than the minimum level value), the center device 3 determines that the security sensor 7 has a device abnormality (S14). Then, a notification output signal is transmitted to the security device 2, and the security sensor 7 is notified to the surroundings that the device is abnormal (S15). Then, the center device 3 transmits information on replacement of the security sensor 7 corresponding to the portable terminal 5 of the response member (for example, a proposal to bring a replacement device) (S16). Further, the center device 3 acquires the log information of the corresponding security sensor 7 from the security device 2 and stores it in association with the device information (S17).

On the other hand, it determines that the result of the comparison (S13), when the elapsed time that meets the minimum level value (the elapsed time is lowest value or more), the center device 3, it is necessary battery exchange security sensor 7 Then (S18), information on the battery replacement (for example, a proposal for only battery replacement) is transmitted to the portable terminal 5 of the handling member (S19).

  According to the security service support system 1 according to the present embodiment, the security device 2 receives the battery status signal indicating the battery status of the security sensor 7 from the security sensor 7 and outputs the remaining battery power of the security sensor 7. Is less than or equal to a predetermined reference remaining amount (battery near end). If it is determined that the battery is near-end, the security device 2 transmits a remaining amount warning signal to the center device 3. When receiving the remaining amount warning signal from the security device 2, the center device 3 calculates the operation start date and time of the security sensor 7 or the elapsed time from the previous battery replacement date and time, and determines whether or not it satisfies the minimum level value. judge. If the minimum level value is satisfied, it is determined that the battery is abnormal, and if not, it is determined that the device is abnormal.

  Thus, when the battery near-end notification is received from the security device 2, the center can know whether the cause is the device abnormality or the battery abnormality. You can send coping instructions. For example, when it is determined that the battery is abnormal, the center device 3 can propose "response only to battery replacement" to the operator, and when it is determined that the device is abnormal, the center device 3 Can suggest "bringing replacement equipment" to the response staff. In this way, it is possible to systematize the identification of the cause of the battery near-end, regardless of the skill of identifying the cause of the individual such as the experience and intuition of the response person, and to uniform the quality (value) of the response by the response person.

  Further, in this case, when the security sensor 7 is near the battery end, the center device 3 is notified of the fact before the security sensor 7 and the battery are disturbed, and the center device 3 gives an appropriate countermeasure according to the cause to the operator. Since it is possible to give an instruction (an instruction for coping with device replacement or battery replacement), it is possible to prevent the malfunction of the security sensor 7 and the battery from occurring frequently. In other words, it is possible to prevent and maintain the occurrence of a device abnormality alert.

  Further, in the present embodiment, the center device 3 determines whether the elapsed time calculated when the remaining amount warning signal is received from the security device 2 (the operation start date and time of the security sensor 7 or the elapsed time from the previous battery replacement date and time). When the minimum level value is not satisfied, the log information of the security sensor 7 can be obtained via the security device 2. The log information includes, for example, an event log (detection log, operation log, operation log) and a communication log. The center can analyze such log information and identify the cause of the battery near end.

  Further, in the present embodiment, an instruction to deal with the monitored area is transmitted from the center device 3 to the portable terminal 5 of the attendant. Then, if there is a security sensor 7 whose elapsed time does not satisfy the minimum level value in the monitoring area targeted for the coping instruction (that is, the security sensor 7 determined to be the device abnormality), the security sensor 7 An exchange message is sent. In this way, when a device abnormality has occurred, the center device 3 can give an appropriate countermeasure instruction (a countermeasure instruction for device replacement) to the portable terminal 5 of the coordinator according to the cause. Therefore, it is possible to prevent the malfunction of the security sensor 7 from occurring frequently. As a result, it is possible to prevent and maintain the occurrence of the device abnormality notification frequently.

  Further, in the present embodiment, if the battery near-end continues even after a predetermined time has elapsed after the remaining amount warning signal has been transmitted to the center device 3, the security sensor 7 must be at the battery near-end. Notify. As a result, the user who is the user of the security device 2 can know that the battery near-end state continues, and it is possible to prevent the malfunction of the security sensor 7 from occurring due to the user taking appropriate measures. Can be prevented. As a result, it is possible to prevent and prevent occurrence of a device abnormality alert.

  Further, in the present embodiment, when the battery near-end is continued after the remaining amount warning signal is transmitted to the center device 3, if it is detected that the response person has started the inspection of the security device 2, the crime prevention is performed. The sensor 7 notifies that the battery is near the end. Thereby, the response person who came to inspect the security device 2 can understand that the battery near-end state is continuing, and if the response person takes an appropriate measure, the malfunction of the security sensor 7 occurs. Can be prevented beforehand. As a result, it is possible to prevent and prevent occurrence of a device abnormality alert.

  As described above, the embodiments of the present invention have been described by way of example. However, the scope of the present invention is not limited thereto, and can be changed and modified according to the purpose within the scope described in the claims. is there.

  For example, when the security sensor 7 is near the battery end, the security device 2 may have a function of determining whether the cause is a device abnormality or a battery abnormality. In this case, as shown in FIG. 6, the security device 2 includes a management information storage unit 26, a battery information storage unit 27, and an elapsed time calculation unit 257. Information such as the operation start date and time of the security sensor 7 and the past battery replacement date and time is stored in the management information storage unit 26 as management information, and the expected value of the battery life for each security sensor 7 and the battery information storage unit 27 are stored in the battery information storage unit 27. And information such as the lowest level value calculated from the expected value (for example, one third of the expected value).

  When the battery near-end determining unit 252 determines that the security sensor 7 is at the battery near end, the elapsed time calculation unit 257 calculates the elapsed time from the operation start date and time of the security sensor 7 or the elapsed time from the previous battery replacement date and time. I do. When the calculated elapsed time does not satisfy the minimum level value, the abnormality determination unit 251 determines that the device of the security sensor 7 is abnormal (device abnormality), and the calculated elapsed time satisfies the minimum level value. In this case, it is determined that the battery of the security sensor 7 is time to replace (battery abnormality).

  In this case, when the security device 2 receives the battery near-end signal from the security sensor 7 (or receives the battery status signal and determines that the battery is near-end) as shown in FIG. 7 (S20), the security flag of the security sensor 7 Is set to a flag ON (S21). Then, the management information (operation start date and time and past battery exchange date and time) of the corresponding security sensor 7 and the minimum level value of the battery life are read (S22), and the elapsed time from the operation start date and time or the past battery exchange date and time is calculated. Then, the elapsed time is compared with the minimum value of the battery life of the corresponding security sensor 7 (S24).

  As a result of the comparison (S24), when the elapsed time does not satisfy the minimum level value (the elapsed time is less than the minimum level value), the security device 2 determines that the security sensor 7 is abnormal in the device (S25). Then, the security sensor 7 notifies the surroundings that the device is abnormal (S26). Then, the security device 2 notifies the center device 3 that the security sensor 7 has a device abnormality (S27). Further, the security device 2 transmits the log information of the corresponding security sensor 7 to the center device 3 (S28).

  On the other hand, as a result of the comparison (S24), when the elapsed time does not satisfy the minimum level value (the elapsed time is equal to or more than the minimum level value), the security device 2 determines that the battery of the security sensor 7 needs to be replaced. Then, the center device 3 is notified that the battery of the security sensor 7 needs to be replaced (S30).

  When the security device 2 has not received the battery near-end signal from the security sensor 7 (No in S20), the security device 2 performs an operation of resetting the state of the security sensor 7 (battery replacement or device replacement by a response person). When the operation is performed (S31), the battery flag of the security sensor 7 is turned off (S32). Then, a battery exchange signal indicating that the battery of the security sensor 7 has been exchanged is transmitted from the communication unit 21 to the remote center apparatus 3 (S33).

  As described above, the security device 2 receives the battery state signal indicating the battery state of the security sensor 7 from the security sensor 7, and the remaining battery level of the security sensor 7 is equal to or less than the predetermined reference remaining level (battery near-end). Is determined). When it is determined that the battery is near-end, the operation start date and time of the security sensor 7 or the elapsed time from the previous battery replacement date and time is calculated, and it is determined whether or not it satisfies the minimum level value. If the minimum level value is satisfied, it is determined that the battery is abnormal, and if not, it is determined that the device is abnormal.

  In this case, when the security sensor 7 is near the battery end, the security device 2 can grasp whether the cause is the equipment abnormality or the battery abnormality before the security sensor 7 or the battery is disturbed. If the user who is the user of the security device 2 or the person who comes to inspect the security device 2 takes appropriate measures, it is possible to prevent the security sensor 7 from malfunctioning. That is, it is possible to prevent and maintain the occurrence of the device abnormality alert.

  Further, as described above, the security device 2 can determine whether the cause of the battery near-end is a device error or a battery error. Regardless of the skill, systematization of the cause of the battery near-end can be systematized, and the quality (value) of the response by the response person can be made uniform.

  As described above, the security service support system according to the present invention has the effect of systematizing the cause of the battery near-end and making it possible to equalize the quality of the response by the response personnel, and to provide security for facilities and residences. Etc., and is useful.

DESCRIPTION OF SYMBOLS 1 Security service support system 2 Security device 3 Center device 4 Network 5 Portable terminal 6 Base station 7 Security sensor 20 Operation unit 21 Communication unit 22 Display unit 23 Input / output unit 24 Storage unit 25 Control unit 250 Mode setting unit 251 Abnormality judgment unit 252 Battery near end determination unit 253 Center notification unit 254 Log acquisition unit 255 Notification unit 256 Response detection unit 257 Elapsed time calculation unit 26 Management information storage unit 27 Battery information storage unit 30 Communication unit 31 Display unit 32 Operation unit 33 Control unit 34 Storage unit 35 Control unit 350 Elapsed time calculation unit 351 Abnormality determination unit 352 Log request unit 353 Response instruction unit 36 Log information storage unit

Claims (5)

A security service support system including a security device installed in a monitoring area and a remote center device that communicates with the security device,
The security device,
From a device installed in the monitoring area, a device communication unit that receives a battery status signal indicating the status of the battery of the device,
Based on the battery state signal, a battery near-end determining unit that determines whether the battery remaining amount of the device is a battery near-end that is equal to or less than a predetermined reference remaining amount,
When it is determined that the battery is near end, a center notification unit that transmits a remaining amount warning signal to the center device,
A log acquisition unit that acquires log information from the device,
With
The center device,
A management information storage unit that stores the operation start date and time and the past battery replacement date and time of the device as management information,
A battery information storage unit that stores a minimum level value calculated from an expected value of the battery life for each device;
When the remaining amount warning signal is received from the security device, an elapsed time calculation unit that calculates an operation start date and time of the device or an elapsed time from a previous battery replacement date and time.
If the calculated elapsed time does not satisfy the minimum level value, it is determined that the device is abnormal.If the calculated elapsed time satisfies the minimum level value, the battery of the device is An abnormality determination unit that determines that an abnormality has occurred;
When the elapsed time calculated for the device that has received the remaining amount warning signal does not satisfy the minimum level value, a log request unit that requests log information of the device to the security device,
A security service support system comprising: The center device,
A response instruction unit that transmits a response instruction to the monitored area to a mobile terminal possessed by a response person,
The coping instruction unit includes:
Wherein when the elapsed time to the subject and has been the monitored zone action instruction is equipment that does not satisfy the minimum level value, it sends a message about the exchange of the device to the portable terminal, according to claim 1 Security operation support system. The security device further comprises:
After transmitting the remaining amount warning signal to the center device, if the battery near-end continues even if a predetermined time has elapsed, the notification unit that notifies that the battery near-end continues, security service support system according to claim 1 or 2. The security device further comprises:
A response detection unit that detects that a response person has started checking the monitoring area;
After transmitting the remaining amount warning signal to the center device, when the response detection unit detects the start of the check, if the battery near-end is continuing, it is notified that the battery near-end is continuing. A notification unit
The security service support system according to claim 1 or 2 , further comprising: It is installed in surveillance zone, a security device that communicates with a remote center device,
From a device installed in the monitoring area, a device communication unit that receives a battery status signal indicating the status of the battery of the device,
A log acquisition unit that acquires log information from the device,
Based on the battery state signal, a battery near-end determining unit that determines whether the battery remaining amount of the device is a battery near-end that is equal to or less than a predetermined reference remaining amount,
A management information storage unit that stores the operation start date and time and the past battery replacement date and time of the device as management information,
A battery information storage unit that stores a minimum level value calculated from an expected value of the battery life for each device;
When it is determined that the battery is near end, an elapsed time calculation unit that calculates the elapsed time from the operation start date and time of the device or the last battery replacement date and time,
If the calculated elapsed time does not satisfy the minimum level value, it is determined that the device is abnormal.If the calculated elapsed time satisfies the minimum level value, the battery of the device is An abnormality determination unit that determines that an abnormality has occurred;
When the elapsed time calculated for the device determined to be the battery near end does not satisfy the minimum level value, log information of the device and abnormality information indicating that the device is abnormal are sent to the center device. A communication unit for transmitting,
A security device comprising: