JP6619298B2 - Support system and support method - Google Patents

Description

  The present invention relates to a support system and a support method.

  Conventionally, when collaborative work is carried out using a PC, each person in charge registers his / her achievements in the management server, so that the manager manages the progress or the skilled person who is familiar with the work is delayed. The person in charge was found and supported (see Non-Patent Documents 1 and 2).

"Redmine.JP", [online], May 2016, Far-end Technology Co., Ltd., [Search May 10, 2016], Internet <URL: http://redmine.jp/overview/> "WBS Gantt Chart for JIRA (Progress Management Tool)", [online], May 2016, Ricksoft Co., Ltd. [Search May 10, 2016], Internet <URL: https://www.ricksoft.jp / atlassian / wbs-ganttchart / # cl>

  However, according to the conventional technology, for example, the percentage of work completed by each person in charge, a sentence describing supplementary explanations regarding the progress of the work situation such as the reason behind the delay or the problem that has occurred, etc. Entered manually. For this reason, the accuracy of information regarding progress differs depending on the person in charge, and the manager and skill person had to interview the person in charge separately in order to correctly grasp the work status and the cause of the problem. As a result, there has been a case where an appropriate response is delayed.

  The present invention has been made in view of the above, and an object of the present invention is to quickly and accurately grasp the progress of the work of the person in charge without imposing a burden on the person in charge.

  In order to solve the above-described problems and achieve the object, a support system according to the present invention is a support system including a terminal on which a person in charge performs work and a server, and the terminal performs work performed. A notification unit that notifies the server of the work time of the work and the creation amount of the product created by the work, and the server includes a total amount of creation amount required for completion of the product created by the terminal And calculating the work efficiency using the storage unit storing plan information including the target value of the completion date and the creation amount notified from the terminal and the work time, and included in the work efficiency and the plan information A calculation unit that calculates a predicted value of a completion date using the total amount of the created amount, and a notification unit that outputs a report to an administrator of the plan information when the predicted value is later than the target value; It is characterized by comprising.

  According to the present invention, it is possible to quickly and accurately grasp the progress of the work of the person in charge without imposing a burden on the person in charge.

FIG. 1 is a schematic diagram showing a schematic configuration of a support system according to an embodiment of the present invention. FIG. 2 is a schematic diagram showing a schematic configuration of the person-in-charge terminal. FIG. 3 is an explanatory diagram for explaining a work situation. FIG. 4 is a schematic diagram illustrating a schematic configuration of the management server. FIG. 5 is a diagram illustrating a data configuration of the plan information. FIG. 6 is a diagram illustrating a data configuration of support information. FIG. 7 is a diagram illustrating an example of the data structure of the record information. FIG. 8 is a sequence diagram showing a support processing procedure. FIG. 9 is a diagram illustrating a computer that executes a support program.

  Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. In addition, this invention is not limited by this embodiment. Moreover, in description of drawing, the same code | symbol is attached | subjected and shown to the same part.

[Configuration of support system]
FIG. 1 is a diagram illustrating a schematic configuration of a support system 1 according to the present embodiment. As illustrated in FIG. 1, in the support system 1, a person-in-charge terminal 10, a management server 20, and an administrator / skilled person terminal 30 are connected via an electric communication line such as a LAN (Local Area Network) or the Internet. Configured. A plurality of person-in-charge terminals 10 and manager / skilled person terminals 30 may be connected to each other.

  In the person-in-charge terminal 10, the person in charge performs work and creates a product. And the support system 1 performs the support process mentioned later. That is, the person-in-charge terminal 10 automatically notifies the management server 20 of the work status of the person in charge as the terminal of the present invention. In addition, the management server 20 predicts the completion date of the deliverable using the work plan information managed by the administrator and the work status notified from the person-in-charge terminal 10 as the server of the present invention. In addition, when the predicted completion date is later than the plan, the management server 20 notifies the manager / skilled person terminal 30 used by the manager or the skillful person skilled in the work. As a result, the administrator or skill person who has received the notification can appropriately respond to the person in charge who is behind the plan.

[Configuration of person in charge]
FIG. 2 is a schematic diagram illustrating a schematic configuration of the person-in-charge terminal 10. The person-in-charge terminal 10 is realized by a general-purpose computer such as a personal computer, and includes an input unit 11, an output unit 12, a communication control unit 13, a storage unit 14, and a control unit 15, as shown in FIG.

  The input unit 11 is realized by using an input device such as a keyboard or a mouse, and inputs various instruction information such as processing start to the control unit 15 in response to an input operation by the operator. The output unit 12 is realized by a display device such as a liquid crystal display or a printing device such as a printer.

  The communication control unit 13 is realized by a NIC (Network Interface Card) or the like, and controls communication between an external device such as the management server 20 and the control unit 15 via an electric communication line such as a LAN or the Internet.

  The storage unit 14 is realized by a semiconductor memory device such as a RAM (Random Access Memory) or a flash memory, or a storage device such as a hard disk or an optical disk. The storage unit 14 may be configured to communicate with the control unit 15 via the communication control unit 13.

  The controller 15 is implemented using a CPU (Central Processing Unit) or the like, and executes a processing program stored in a memory. Thereby, the control part 15 functions as the notification part 15a so that it may illustrate in FIG.

  The notification unit 15a notifies the management server 20 of the work performed, the work time of the work, and the creation amount of the product created by the work. In addition, the notification unit 15a notifies the totaled work time every time the work is interrupted for a predetermined time or more. In addition, the notification unit 15a notifies a work time for a work other than a work for creating a deliverable handled by the person in charge.

  Specifically, the notification unit 15a detects, for example, the start of work performed by the person in charge at the terminal 10 and the interruption of a predetermined time or more, and totals the work status of the work performed. The work status totaled here includes the work identified by the deliverables and the work time meaning the time when the work was performed. Furthermore, the notification unit 15a also aggregates and notifies the work status for work other than the work of creating the deliverables handled by the person in charge specified in the plan information described later.

  The creation amount of the deliverable is represented by, for example, the number of created pages and the number of created lines of the document that is the deliverable, and is totaled when the end of work is detected. Then, the notification unit 15a transmits the totaled work status and the creation amount of the product to the management server 20 via the communication control unit 13.

  FIG. 3 is an explanatory diagram for explaining the work status of the work performed on the person-in-charge terminal 10 and totalized. FIG. 3 shows that, for example, the work of making the deliverable as the design document 2 was performed for 60 minutes, 30 minutes, 20 minutes, 10 minutes, 10 minutes, and 130 minutes in total with interruptions. Yes. Similarly, in FIG. 3, the work of setting the deliverable to Mail is performed for 10 minutes, 20 minutes, 5 minutes, 5 minutes, a total of 40 minutes, and the work of setting the deliverable to the specification 2 is interrupted. It is shown that it was carried out for 30 minutes, 10 minutes, 40 minutes in total.

  Note that the total work time is not necessarily counted in the person-in-charge terminal 10. Further, the format of the work status notified to the management server 20 is not particularly limited. For example, as described later, the work and the work time are transmitted in a format surrounded by tags.

[Management server configuration]
FIG. 4 is a schematic diagram illustrating a schematic configuration of the management server 20. The management server 20 is realized by a general-purpose computer such as a workstation or a personal computer, and includes an input unit 21, an output unit 22, a communication control unit 23, a storage unit 24, and a control unit 25 as shown in FIG.

  The input unit 21 is realized by using an input device such as a keyboard or a mouse, and inputs various instruction information such as processing start to the control unit 25 in response to an input operation by the operator. The output unit 22 is realized by a display device such as a liquid crystal display or a printing device such as a printer.

  The communication control unit 23 is realized by a NIC or the like, and controls communication between an external device such as the person-in-charge terminal 10 or the administrator / skilled person terminal 30 and the control unit 25 via an electric communication line such as a LAN or the Internet. .

  The storage unit 24 is realized by a semiconductor memory device such as a RAM or a flash memory, or a storage device such as a hard disk or an optical disk, and stores plan information 24a, support information 24b, and performance information 24c. The storage unit 24 may be configured to communicate with the control unit 25 via the communication control unit 23.

  The plan information 24a includes the total amount of creation required for completion of the deliverable created at the person-in-charge terminal 10, and the target value for the completion date. FIG. 5 is a diagram illustrating a data configuration of the plan information 24a. As illustrated in FIG. 5, the plan information 24 a includes a person in charge, a deliverable, a total creation amount (completed), and a completion date. Here, the person in charge is represented by information for identifying the person-in-charge terminal 10. A deliverable means a deliverable created by a person in charge. The total creation amount (completion) means the total amount of creation required to complete the deliverable. The completion date means a completion date target value, that is, a date that is a completion date target.

  FIG. 5 shows, for example, a plan in which the person in charge B is in charge of creating the 18-page design document 2 as a deliverable, and the target value of the completion date is A month C day. The plan information 24a is created by the administrator and stored in the storage unit 24 in advance.

  The support information 24b is information in which a product, a person in charge, and a person who can support the work of the person in charge are associated with each other. FIG. 6 is a diagram illustrating a data configuration of the support information 24b. As illustrated in FIG. 6, the support information 24b includes a product, a person in charge, and a support person. Here, the product and the person in charge mean the product of the plan information 24a and the person in charge thereof. The supporter means a supporter who is familiar with the creation of the corresponding deliverable and can support the work of the person in charge. FIG. 6 shows that, for example, the skill person B can support the work of creating the design document 2 that the person in charge B is in charge of.

  The record information 24c is information generated by accumulating the work status notified from the person-in-charge terminal 10 and the creation amount of the deliverable for each person-in-charge terminal 10. FIG. 7 is a diagram illustrating a data configuration of the record information 24c. As illustrated in FIG. 7, the record information 24 c includes a date, a product, a creation amount, and a work status for each person-in-charge terminal 10. Here, the date means the date when the work is performed on the person-in-charge terminal 10. The deliverable means a deliverable of the plan information 24a handled by a person in charge corresponding to the person-in-charge terminal 10. The creation amount and the work status represent the creation amount and work status of the deliverable notified from the person-in-charge terminal 10 (see FIG. 3).

  In the present embodiment, the work situation is described in a format surrounded by a tag for identifying the work and a tag indicating the work time, as illustrated in FIG. For example, in FIG. 7, the work time of each work is shown surrounded by a tag <Time> and a tag </ Time>. Furthermore, the work time of the work for creating the design document 2 is the work time enclosed by the tag <Time> and the tag </ Time>, and the tag <Work: Design document 2> and the tag </ Work>. It is shown surrounded by. That is, FIG. 7 illustrates, for example, that the work time for creating the design document 2 is 60 minutes, 30 minutes, 20 minutes, 10 minutes, and 10 minutes with interruptions.

  Further, in FIG. 7, the work of creating Mail and the work of creating the specification 2 are performed as work other than the work of creating the design document 2 defined in the plan information 24a as the deliverable handled by the person in charge B. It is shown that each work time is notified as the work status.

  The control unit 25 is implemented using a CPU or the like and executes a processing program stored in a memory. Thereby, the control part 25 functions as the calculation part 25a and the notification part 25b so that it may illustrate in FIG.

  The calculation unit 25a calculates the work efficiency using the creation amount and work time notified from the person-in-charge terminal 10, and uses the work efficiency and the total amount of creation amount included in the plan information 24a to calculate the completion date. Calculate the predicted value.

  Specifically, the calculation unit 25a first calculates the work efficiency representing the relationship between the work time and the creation amount using the creation amount and the work time notified from the person-in-charge terminal 10. For example, in the example shown in FIG. 7, the work efficiency on the XX day of the work for which the product is the design document 2 is 130 minutes (≈2.2 hours) of the work time of the work for creating the design document 2. Calculated by dividing the creation amount by 5 pages. In this example, the work efficiency is calculated as 2.3 pages per hour.

  Next, the calculation unit 25a calculates the remaining number of days required for completion of the deliverable by dividing the total amount of the creation amount of the plan information 24a by the calculated work efficiency. Thereby, the predicted value of the completion date is obtained. For example, in the plan information 24a illustrated in FIG. 5 and the example shown in FIG. 7, the total amount of the design document 2 in charge of the person in charge B is 18 pages. It is calculated that it takes 7 hours. Thereby, the predicted value of the completion date is calculated.

  Note that the calculation unit 25a can obtain the work time distribution by using the work time that is counted every time the work is interrupted for a predetermined time or more. For example, the work time is classified into five categories of 2 hours or more, 1 hour or more and less than 2 hours, 30 minutes or more and less than 1 hour, 15 minutes or more and less than 30 minutes, and 15 minutes or less. Tally. In the example shown in FIG. 7, the distribution of the work time (60 minutes, 30 minutes, 20 minutes, 10 minutes, 10 minutes) on the X month Y day of the work for creating the design document 2 by the person in charge B is 2 hours or more. 0 times, 1 hour to less than 2 hours, 1 time from 30 minutes to less than 1 hour, 1 time from 15 minutes to less than 30 minutes, and 2 times less than 15 minutes.

  In addition, the calculation unit 25a can analyze the implementation status of the work for creating the deliverables in all work using the work time for the work other than the work for creating the deliverables handled by the person in charge. For example, in the example shown in FIG. 7, in addition to the work of creating the design document 2 in charge of the person in charge B, the work of creating the Mail and the work of creating the specification document 2 are performed. Here, the total work time for creating the design document 2 is 130 minutes, the total work time for creating Mail is 40 minutes, and the total work time for creating the specification sheet 2 is 40 minutes. In this case, as an implementation status of the work for creating the design document 2 in all work, for example, an implementation rate is calculated which means the ratio of the work time of the work to create the design document 2 to the total work time. In the example shown in FIG. 7, the implementation rate is calculated as 62% (= 130 minutes / (130 minutes + 40 minutes + 40 minutes)).

  In the above example, the calculation unit 25a calculates the work efficiency, work time distribution, or work execution status using the daily work status. In addition, the work efficiency, work time distribution, or work execution status for each week may be calculated.

  The reporting unit 25b outputs a report to the manager of the plan information 24a when the predicted value of the completion date is later than the target value. The reporting unit 25b further outputs a report to the supporter corresponding to the support information 24b.

  Specifically, the reporting unit 25b refers to the plan information 24a, extracts the target date of the completion date, and when the completion date predicted by the calculation unit 25a is later than that, the administrator uses the notification to that effect Output to the administrator / skilled person terminal 30. Thereby, the manager of the plan information 24a can grasp that the work for creating the deliverables that the person in charge is responsible for is delayed.

  Further, the reporting unit 25b refers to the support information 24b, identifies a skill person corresponding to the person-in-charge terminal 10, and makes a similar report to the manager / skilled person terminal 30 used by the identified skill person. Output. Thereby, the skill person who can support the work of the person in charge can grasp that the work of the person in charge is delayed and can appropriately respond.

  In addition, the reporting unit 25b may output the report by adding the work time distribution calculated by the calculation unit 25a. Thereby, an administrator or a skill person can grasp the distribution of the work time of the person in charge and can respond more appropriately.

  In addition, the reporting unit 25b may output the above report by adding the implementation status of the work for creating the deliverables handled by the person in charge in all the work analyzed by the calculation unit 25a. Thereby, an administrator or a skill person can grasp the implementation status of the work of the person in charge and can respond more appropriately.

[Support processing]
Next, with reference to FIG. 8, the support process by the support system 1 according to the present embodiment will be described. FIG. 8 is a sequence diagram showing a support processing procedure. The sequence diagram of FIG. 8 is started, for example, at a timing when there is an operation input instructing the person-in-charge terminal 10 to start processing.

  In the person-in-charge terminal 10, an operation for creating a deliverable is performed (step S1). At that time, the notification unit 15a totals the work performed on the person-in-charge terminal 10, the work time, and the creation amount of the deliverable, and transmits it to the management server 20 (step S2).

  In the management server 20, the calculation unit 25a calculates the work efficiency using the notified work time and creation amount of the work. Further, the calculation unit 25a predicts the completion date of the product using the calculated work efficiency and the total amount of the product creation amount of the plan information 24a (step S3).

  Further, the reporting unit 25b extracts the target value of the completion date with reference to the plan information 24a, and outputs a report to the manager / skilled person terminal 30 when the predicted completion date exceeds the target (step) S4). Thereby, a series of support processing ends.

  The reporting unit 25b refers to the support information 24b, specifies a skill person corresponding to the person in charge, and outputs a report to the manager / skilled person terminal 30 of the skill person. In addition, the reporting unit 25b adds the work time distribution calculated by the calculation unit 25a to the report. In addition, the reporting unit 25b adds to the report the implementation status of the work for creating the deliverables handled by the person in charge in all the work analyzed by the calculation unit 25a.

  As described above, in the support system 1 according to the present embodiment, in the person-in-charge terminal 10 on which the person in charge performs work, the notification unit 15a is created by the work performed, the work time of the work, and the work. The management server 20 is notified of the creation amount of the finished product. In the management server 20, the storage unit 24 stores plan information 24 a including the total amount of creation required for completion of the product created by the person-in-charge terminal 10 and the target value for the completion date. Further, the calculation unit 25a calculates the work efficiency using the creation amount and work time notified from the person-in-charge terminal 10, and completes using the work efficiency and the total amount of creation amount included in the plan information 24a. Calculate the predicted value for the day. In addition, the reporting unit 25b outputs a report to the administrator of the plan information 24a when the predicted value is slower than the target value.

  As a result, the administrator can grasp that the work of creating the deliverable for which the person in charge is responsible is delayed. As described above, since the progress of the work of the person in charge can be grasped quickly and accurately without imposing a burden on the person in charge, the manager can appropriately respond.

  Further, the reporting unit 25b further outputs a report to a supporter corresponding to the person in charge of the support information 24b. Thereby, the skill person who can support the work of the person in charge can grasp that the work of the person in charge is delayed and can appropriately respond.

  In addition, the reporting unit 25b may output the report by adding the work time distribution calculated by the calculation unit 25a. Thereby, an administrator or a skill person can grasp the distribution of the work time of the person in charge and can respond more appropriately.

  In addition, the reporting unit 25b may output the above report by adding the implementation status of the work for creating the deliverables handled by the person in charge in all the work analyzed by the calculation unit 25a. Thereby, an administrator or a skill person can grasp the implementation status of the work of the person in charge and can respond more appropriately.

[program]
It is also possible to create a program in which the processing executed by the support system 1 according to the above embodiment is described in a language that can be executed by a computer. As one embodiment, the person-in-charge terminal 10 and the management server 20 configuring the support system 1 can be implemented by installing a support program for executing the above-described support processing as package software or online software on a desired computer. For example, the information processing apparatus can function as the person-in-charge terminal 10 and the management server 20 of the support system 1 by causing the information processing apparatus to execute the above support program. The information processing apparatus referred to here includes a desktop or notebook personal computer. In addition, the information processing apparatus includes mobile communication terminals such as smart phones, mobile phones and PHS (Personal Handyphone System), and slate terminals such as PDA (Personal Digital Assistants). In addition, the management server 20 may be implemented as a cloud that provides services related to the above-described support processing by outsourcing. Below, an example of the computer which performs the support program which implement | achieves the function similar to the person-in-charge terminal 10 and the management server 20 of the support system 1 is demonstrated.

  As shown in FIG. 9, a computer 1000 that executes a support program includes, for example, a memory 1010, a CPU 1020, a hard disk drive interface 1030, a disk drive interface 1040, a serial port interface 1050, a video adapter 1060, and a network interface. 1070. These units are connected by a bus 1080.

  The memory 1010 includes a ROM (Read Only Memory) 1011 and a RAM 1012. The ROM 1011 stores a boot program such as BIOS (Basic Input Output System). The hard disk drive interface 1030 is connected to the hard disk drive 1031. The disk drive interface 1040 is connected to the disk drive 1041. For example, a removable storage medium such as a magnetic disk or an optical disk is inserted into the disk drive 1041. For example, a mouse 1051 and a keyboard 1052 are connected to the serial port interface 1050. For example, a display 1061 is connected to the video adapter 1060.

  Here, as shown in FIG. 9, the hard disk drive 1031 stores, for example, an OS 1091, an application program 1092, a program module 1093, and program data 1094. Each table described in the above embodiment is stored in the hard disk drive 1031 or the memory 1010, for example.

  Further, the support program is stored in the hard disk drive 1031 as a program module 1093 in which a command to be executed by the computer 1000 is described, for example. Specifically, a program module 1093 describing each process executed by the person-in-charge terminal 10 and the management server 20 of the support system 1 described in the above embodiment is stored in the hard disk drive 1031.

  Data used for information processing by the support program is stored as program data 1094 in, for example, the hard disk drive 1031. Then, the CPU 1020 reads the program module 1093 and the program data 1094 stored in the hard disk drive 1031 to the RAM 1012 as necessary, and executes the above-described procedures.

  Note that the program module 1093 and the program data 1094 related to the support program are not limited to being stored in the hard disk drive 1031, but are stored in, for example, a removable storage medium and read out by the CPU 1020 via the disk drive 1041 or the like. May be. Alternatively, the program module 1093 and the program data 1094 related to the support program are stored in another computer connected via a network such as a LAN or a WAN (Wide Area Network), and read by the CPU 1020 via the network interface 1070. May be.

  As mentioned above, although embodiment which applied the invention made | formed by this inventor was described, this invention is not limited with the description and drawing which make a part of indication of this invention by this embodiment. That is, other embodiments, examples, operational techniques, and the like made by those skilled in the art based on this embodiment are all included in the scope of the present invention.

DESCRIPTION OF SYMBOLS 1 Support system 10 Person in charge terminal 11 Input part 12 Output part 13 Communication control part 14 Storage part 15 Control part 15a Notification part 20 Management server 21 Input part 22 Output part 23 Communication control part 24 Storage part 24a Plan information 24b Support information 24c Results Information 25 Control unit 25a Calculation unit 25b Report unit

Claims (4)

A support system having a terminal and a server on which a person in charge performs work,
The terminal includes a notification unit that notifies the server of the work performed, the work time of the work, and the creation amount of the product created by the work,
The server stores a storage unit that stores plan information including a total amount of creation required for completion of a product created by the terminal and a target value for completion date;
Calculates a working efficiency of each of the work by using said working time of finer time unit than the unit of the target value and the created amount notified from the terminal, each included in the work efficiency and the planning information for each work A calculation unit that calculates a predicted value of a completion date using the total amount of creation of work, and calculates a ratio of work for creating the deliverable with respect to all work performed by the person in charge as an implementation status ;
When the predicted value is slower than the target value, a reporting unit that adds and outputs the implementation status to a report to the manager of the plan information, and
Support system characterized by that. The storage unit of the server further stores support information that associates the deliverable, the person in charge, and a supporter who can support the work of the person in charge,
The support system according to claim 1, wherein the reporting unit further outputs the report to a supporter corresponding to the person in charge. The notification unit of the terminal notifies the work time that has been counted each time the work is interrupted for a predetermined time or more,
The calculation unit of the server further calculates a distribution of the notified work time,
The support system according to claim 1, wherein the notification unit outputs the distribution added to the notification. A support method executed by a support system having a terminal on which a person in charge performs work and a server,
A notification step of notifying the server of the work performed, the work time of the work, and the creation amount of the product created by the work in the terminal;
In the server, referring to a storage unit that stores plan information including a total amount of creation amount required for completion of a product created at the terminal and a target value of completion date, the creation amount notified from the terminal The work efficiency for each work is calculated using the work time in units of time smaller than the unit of the target value, and the work efficiency of each work and the total amount of creation of each work included in the plan information are used. A step of calculating a predicted value of a completion date and calculating a ratio of work for creating the deliverable with respect to all work performed by the person in charge as an implementation status ;
When the predicted value is slower than the target value, a reporting step of adding and outputting the implementation status to a report to the manager of the plan information; and
The support method characterized by including.

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