JP6472603B2 - User terminal, information system, and program - Google Patents

Description

  The present invention relates to a user terminal, an information system, and a program having a communication function.

  Conventionally, by operating the call button displayed on the computer, the terminal ID of the computer, the data displayed on the computer, and the inquiry telephone number are transmitted to the center, and the operator is based on the contents of the inquiry. There is a system that reduces the operation corresponding to the inquiry by making a call to the inquiry source telephone number from the operator (see Patent Document 1).

JP 2002-152389 A

  Incidentally, in the system described in Patent Document 1, it is necessary to associate the computer ID, the telephone number of the telephone, and the terminal ID in advance. There was a problem that the computer and the telephone receiving the telephone from the operator had to be next to each other.

The present invention relates to a user terminal and a program capable of reducing the burden of a user operation by transmitting data to an operator side via an IP line and calling the operator via a telephone line in a single operation. The purpose is to provide.
Furthermore, the present invention includes the above-described user terminal, and even if the user ID or the like is not associated in advance, the data transmitted via the IP line and the user who made a call via the telephone line An object of the present invention is to provide an information system capable of matching.

  The user terminal includes a display unit, a display control unit that displays the registration form provided from the service providing server on the display unit, a first input unit that inputs information to the registration form, and an operator terminal. When an outgoing call part for making a call via a telephone line, an information transmission part for sending information to the service providing server via an IP line, and a button for outgoing call to the operator terminal are operated, Control of the information transmission unit that transmits the registration form in which information is input by the first input unit via the line and the telephone number of the own device to the service providing server as the information, and the operator terminal And a transmission control unit that controls the outgoing call unit that makes a call via a telephone line.

  In the user terminal, the transmission control unit transmits the registration form in which information is input by the first input unit via the IP line to the service providing server and the telephone number of the own device. The outgoing call unit may be configured to control the operator terminal to make a call via a telephone line later.

  In the user terminal, the transmission control unit does not cause the outgoing call unit to make a call when an input for an essential item is not performed in the registration form in which information is input by the first input unit. The structure which controls to may be sufficient.

  The user terminal includes a location information acquisition unit, and the information transmission unit receives the location information acquired from the location information acquisition unit together with a registration form and a telephone number of the own device based on the control of the transmission control unit. It may be configured to transmit to the providing server.

  An information system is an information system comprising a user terminal, a service providing server, an information storage server, and an operator terminal, wherein the user terminal is a display unit and a registration form provided from the service providing server A display control unit that displays information on the display unit, a first input unit that inputs information to the registration form, an outgoing call unit that makes a call to the operator terminal via a telephone line, and the service provision An information transmission unit that transmits information to a server via an IP line and a registration unit in which information is input by the first input unit via an IP line when a button for transmitting to the operator terminal is operated. Control of the information transmitting unit that transmits the form and the telephone number of the own device to the service providing server as the information, and power to the operator terminal. A transmission control unit that controls the outgoing call unit that makes a call via a line, the service providing server includes a service information storage unit that stores a registration form, and a registration form from the user terminal. When there is a request, a service information transmission unit that transmits a registration form stored in the service information storage unit to the user terminal, and an information storage server that stores the registration form and the telephone number transmitted by the information transmission unit The information storage server stores the telephone number transmitted from the transmission unit in association with a registration form, and stores the telephone number stored in the storage unit in the operator terminal. A number transmitter for transmitting to the telephone, the operator terminal is a telephone for connecting a call from the user terminal, and a terminal connected to the IP line A telephone-side display unit that displays a telephone number of the user terminal transmitted from the outgoing call unit when an incoming call is received, and makes a call in response to the incoming call. A call unit for performing, the terminal device, an acquisition unit for acquiring the telephone number transmitted from the number transmission unit, a terminal device side display unit for displaying the telephone number acquired by the acquisition unit, A selection unit for selecting one telephone number from a plurality of telephone numbers displayed on the terminal device side display unit, and a registration form corresponding to the telephone number selected by the selection unit are read from the storage unit The reading unit and a second input unit for inputting information to the registration form read by the reading unit and displayed on the terminal device side display unit.

  In the information system, the user terminal includes a position information acquisition unit, and the information transmission unit receives the position information acquired from the position information acquisition unit based on the control of the transmission control unit. The information is transmitted to the service providing server together with the telephone number, and the transmission unit transmits the positional information, the registration form, and the telephone number transmitted by the information transmission unit to the information storage server, and the storage unit includes the transmission unit. The registration form and the position information are stored in association with the telephone number transmitted from the storage unit, and the reading unit reads the registration form and the position information corresponding to the telephone number selected by the selection unit from the storage unit. It may be configured.

  The program includes a display control step for causing a computer to display a registration form provided from a service providing server on a display unit, a first input step for inputting information to the registration form, and a telephone line for an operator terminal. An outgoing call step for making a call via the IP line, an information transmission step for sending information to the service providing server via an IP line, and a button for making a call to the operator terminal is operated via the IP line. Control of the information transmission step of transmitting the registration form in which information is input in the first input step and the telephone number of the own device as the information to the service providing server, and calling the operator terminal And a transmission control step of controlling the outgoing call step of making a call via a line.

According to the present invention, it is possible to transmit data to the operator side via the IP line and call the operator via the telephone line with a single operation, thereby reducing the burden on the user operation.
According to the present invention, even if a user ID or the like is not associated in advance, it is possible to match data transmitted via an IP line with a user who has made a call via a telephone line.

It is a block diagram for demonstrating one Embodiment of an information system. It is a flowchart for demonstrating operation | movement of an information system. It is a figure for demonstrating an example of operation | movement of an information system.

  Hereinafter, an embodiment of the present invention will be described. FIG. 1 is a block diagram for explaining an embodiment of an information system 1 including a user terminal 100.

  The information system 1 includes a user terminal 100, a service providing server 200, an information storage server 300, and an operator terminal 400.

  The user terminal 100, the service providing server 200, the information storage server 300, and the operator terminal 400 are each connected to an IP (Internet Protocol) line NW. The user terminal 100 and the operator terminal 400 are connected to the telephone line 10.

  As illustrated in FIG. 1, the user terminal 100 includes a display unit 101, a display control unit 102, a first input unit 103, an outgoing call unit 104, an information transmission unit 105, and a transmission control unit 106.

The display unit 101 is configured by a touch screen display, for example.
The display control unit 102 causes the display unit 101 to display a registration form. In this embodiment, the registration form is described as a reservation application form for a trip in which check boxes are provided in a plurality of items. However, this is an example, and this is not a limitation. I can't. The registration form is acquired by the user terminal 100 accessing the service providing server 200 via the IP line NW.

The first input unit 103 inputs information to the registration form.
The outgoing call unit 104 is a so-called native dialer and makes a call through the telephone line 10.

  The information transmission unit 105 transmits information to the service providing server 200 via the IP line NW. Specifically, as will be described later, the information transmission unit 105 registers the information input by the first input unit 103 to the service providing server 200 via the IP line NW based on the control of the transmission control unit 106. The service form information and the telephone number of the user terminal 100 are transmitted to the service providing server 200. Note that the telephone number of the user terminal 100 may be included in a part of the registration form. In such a configuration, as shown in FIG. 3 to be described later, the telephone number of the user terminal 100 is input to the “customer mobile phone number” item by the user's operation or automatically in the registration form. Is done.

The transmission control unit 106 controls the outgoing call unit 104 and the information transmission unit 105 when a button for making a call to the operator terminal 400 is operated. Specifically, the transmission control unit 106, when a button for making a call to the operator terminal 400 is operated, and a registration form in which information is input by the first input unit 103 via the IP line NW, Control of the information transmitting unit 105 that transmits the telephone number of the machine to the service providing server 200 as information and control of the outgoing call unit 104 that makes a call to the operator terminal 400 via the telephone line 10 are performed.
The outgoing call unit 104 notifies the operator terminal 400 of its own telephone number when making a call to the operator terminal 400, as in a normal call. Further, the transmission control unit 106 may control the outgoing call unit 104 and the information transmission unit 105 at the same time, or may perform either one first.

  It should be noted that the transmission control unit 106 receives a minimum amount of necessary information even if a button for making a call to the operator terminal 400 is operated after information is input to the registration form by the first input unit 103. The following operations may be performed when there is no input in an indispensable item, or when other requirements are not satisfied. The transmission control unit 106 displays on the display unit 101 that information necessary for the registration form has not been input (for example, “essential item” before the information transmission unit 105 transmits information to the service providing server 200. May not be connected correctly because there is no input, "or the like, or the notification is made to prohibit the transmission and prompt the registration form to re-enter. The above-described operation is an example, and the present invention is not limited to this.

  In addition, when the information cannot be transmitted to the outside (for example, in an offline state), the transmission control unit 106 displays on the display unit 101 a message prompting re-transmission (for example, “in a place with good radio waves”). , Please call again ", etc.) to temporarily store the content entered in the registration form. In the case of such a configuration, the user terminal 100 can use the contents of the registration form temporarily stored at the time of re-calling, so that there is an advantage that the user is not required to input again.

As shown in FIG. 1, the service providing server 200 includes a service information storage unit 201, a service information transmission unit 202, and a transmission unit 203.
The service information storage unit 201 stores a registration form.
The service information transmission unit 202 transmits the registration form stored in the service information storage unit 201 to the user terminal 100 when a registration form request is received from the user terminal 100.
The transmission unit 203 stores the information transmitted by the information transmission unit 105 of the user terminal 100 in a storage unit (not shown) and transmits the information to the information storage server 300.

As shown in FIG. 1, the information storage server 300 includes a storage unit 301 and a number transmission unit 302.
The storage unit 301 stores the registration form in association with the telephone number transmitted by the information transmission unit 105.

  The number transmission unit 302 transmits the telephone number stored in the storage unit 301 to the operator terminal 400. In the present embodiment, the number transmitting unit 302 is described as transmitting a telephone number to the operator terminal 400 by a push type, but is not limited thereto. For example, the pull type acquired from the information storage server 300 by periodically inquiring the telephone number of the new user terminal 100 from the information storage server 300 may be used.

  As shown in FIG. 1, the operator terminal 400 includes a telephone 400A for connecting a call from the user terminal 100 and a terminal device 400B connected to the IP line NW.

The telephone 400 </ b> A includes a telephone-side display unit 401 and a call unit 402.
The telephone-side display unit 401 is a display, and displays a telephone number transmitted from the outgoing call unit 104 when an incoming call is received.
The call unit 402 makes a call with the user in response to the incoming call.

  The terminal device 400B includes an acquisition unit 403, a terminal device side display unit 404, a selection unit 405, a reading unit 406, and a second input unit 407.

The acquisition unit 403 acquires the telephone number transmitted by the number transmission unit 302.
The terminal device side display unit 404 displays the telephone number acquired by the acquisition unit 403.
The selection unit 405 is a pointing device such as a mouse, for example, and selects one telephone number from among a plurality of telephone numbers displayed on the terminal device side display unit 404.

The reading unit 406 reads the registration form corresponding to the telephone number selected by the selection unit 405 from the storage unit 301.
The second input unit 407 is a keyboard or the like, and inputs information to the registration form read by the reading unit 406 and displayed on the terminal device side display unit 404.

  Here, a procedure for performing matching between a user who makes a call via the telephone line 10 by the user terminal 100 and a registration form transmitted by the user terminal 100 via the IP line NW will be described.

  The operator who operates the operator terminal 400 searches for a matching telephone number from the telephone numbers displayed on the terminal device side display unit 404 based on the telephone number displayed on the telephone side display unit 401. When a matching telephone number is found, the operator operates the selection unit 405 to select a matching telephone number from the telephone numbers displayed on the terminal device side display unit 404.

Reading unit 406 reads a registration form corresponding to the selected telephone number from storage unit 301. The terminal device side display unit 404 displays the registration form read by the reading unit 406.
In this way, the user who makes a call via the telephone line 10 is matched with the data transmitted from the user terminal 100 via the IP line NW. In addition, the procedure mentioned above is an example, Comprising: It is not restricted to this.

  In addition, the operator makes a call with the user of the user terminal 100, inputs new information (additional information) about the user acquired by the call into the registration form displayed on the terminal device side display unit 404, and enters the registration form. To complete. Additional information is information, such as a user's name and address, for example.

  In this way, the user terminal 100 transmits the registration form to the operator side via the IP line NW and at the same time via the telephone line 10 by operating the button for making a call to the operator terminal 400 only once. Since the operator can be called, and then the necessary information is entered in the registration form by the operator, the burden on the user operation can be reduced.

  Further, the information system 1 matches the registration form transmitted via the IP line NW with the user who made a call via the telephone line 10 even if the user ID or the like is not associated in advance. Can be made.

  Further, since the information storage server 300 stores the registration form in association with the telephone number, for example, after transmitting information to the service providing server 200, the information storage server 300 is connected to the operator terminal 400 by telephone, and for some reason the telephone line Even if the terminal 10 is disconnected, when the user terminal or the program of the user terminal 100 makes a call to the same destination (operator terminal 400) again, the telephone number of the own device is also notified. The registration form and the telephone number can be matched.

  The transmission control unit 106 transmits the registration form in which information is input by the first input unit 103 to the service providing server 200 via the IP line NW and the telephone number of the own device after the transmission. A configuration may be adopted in which the calling unit 104 controls the operator terminal 400 to make a call via the telephone line 10.

  According to such a configuration, when making a call with an operator, the user terminal 100 causes the information storage server 300 to store a registration form associated with its own telephone number via the service providing server 200. Therefore, matching between the registration form and the telephone number can be performed smoothly on the operator terminal 400 side.

The transmission control unit 106 is also configured to control the outgoing call unit 104 so as not to make a call when an input is performed on an essential item in the registration form in which information is input by the first input unit 103. Good.
According to such a configuration, the user terminal 100 can prevent a telephone call due to an erroneous operation, and can check in advance whether the registration form is defective.

  Further, a plurality of call destination codes may be embedded in a button for making a call to the operator terminal 400 in the registration form. At this time, when an operation is accepted for a button for making a call to the operator terminal 400, the transmission control unit 106 determines the number of the operator terminal 400 that should make a call based on the contents entered in the registration form. Then, the outgoing call unit 104 may make a call. In this way, for example, data can be automatically transmitted to the operator terminal 400 corresponding to the number to be accepted and a call can be made based on the inquiry content in the registration form such as inquiry reception. It is possible to reduce the operation burden on the user.

The user terminal 100 may be configured to include a position information acquisition unit 107 as shown in FIG.
Based on the control of the transmission control unit 106, the information transmission unit 105 transmits the location information acquired from the location information acquisition unit 107 to the service providing server 200 together with the registration form and the telephone number of the user terminal 100.
The storage unit 301 of the information storage server 300 stores the registration form and location information in association with the telephone number transmitted by the service providing server 200.
The reading unit 406 of the operator terminal 400 reads the registration form and position information corresponding to the telephone number selected by the selection unit 405 from the storage unit 301.
The terminal device side display unit 404 displays a map based on the position information together with the registration form.

  According to such a configuration, for example, a user who is out of the office operates the user terminal 100 to access the service providing server 200 for the dish delivery service, obtains a registration form for ordering, and A necessary item is entered in the registration form, and a button for transmitting to the operator terminal 400 is operated.

  At this time, the information transmission unit 105 of the user terminal 100 transmits the location information acquired from the location information acquisition unit 107 to the service providing server 200 together with the registration form and the telephone number of the user terminal 100.

  While responding to the incoming call, the operator selects the telephone number displayed on the terminal side display unit 404 using the telephone number displayed on the telephone side display unit 401 as a clue, and enters the order registration form. The current position information of the user terminal 100 is acquired.

  The operator inputs necessary information to the registration form through a call with the user to complete the registration form. The food delivery person can deliver the ordered food to the user based on the obtained current position information of the user terminal 100.

  Next, the operation of the information system 1 will be described. FIG. 2 is a flowchart for explaining the operation of the information system 1. FIG. 3 is a diagram for explaining an example of the operation of the information system 1.

  As shown in FIG. 2, in step ST <b> 1, the display control unit 102 causes the display unit 101 to display a registration form acquired from the service providing server 200 based on a user operation of the user terminal 100. A display example of the registration form is a screen A shown in FIG.

  In step ST2, the first input unit 103 inputs information to the registration form based on a user operation.

  In step ST <b> 3, the information transmission unit 105 transmits a telephone number and a registration form to the service providing server 200 based on the control of the transmission control unit 106. The service providing server 200 transmits the telephone number and the registration form to the information storage server 300. The information storage server 300 stores the registration form in the storage unit 301 in association with the telephone number.

  In step ST <b> 4, the outgoing call unit 104 makes a call to the operator terminal 400 using the telephone line 10 based on the control of the transmission control unit 106.

As illustrated in FIG. 3, the first input unit 103 appropriately selects check boxes for “Question 1”, “Question 2”, “Question 3”, etc. displayed on the screen A. Enter information. In addition, after inputting necessary information, when the “Reserve” button is operated by a user operation, the screen B is displayed on the display unit 101. Screen B is a confirmation screen for reservation contents based on the result selected on screen A.
In the state where the telephone number of the user terminal 100 is input in the item “customer mobile phone number”, the transmission control unit 106 selects the “call by phone” button corresponding to the button for calling the operator terminal 400. Then, the information transmitting unit 105 is controlled to transmit the registration form to the service providing server 200 via the IP line NW, and at the same time, the outgoing call unit 104 is called to call the operator via the telephone line 10. Control.

  In step ST <b> 5, the telephone side display unit 401 displays the telephone number of the user terminal 100 transmitted from the outgoing call unit 104. The terminal device side display unit 404 displays the telephone number of the user terminal 100 transmitted by the number transmission unit 302.

  An operator who operates the operator terminal 400 confirms the telephone number to be displayed on the telephone-side display unit 401 and the telephone number displayed on the terminal-device-side display unit 404, and the selection unit 405 displays the telephone number on the terminal-device-side display unit 404. Select a matching phone number from the displayed phone numbers.

  In step ST <b> 6, the reading unit 406 reads the registration form corresponding to the selected telephone number from the storage unit 301. The terminal device side display unit 404 displays the registration form read by the reading unit 406, as shown by a screen C in FIG.

In step ST7, the second input unit 407 inputs information to the registration form displayed on the terminal device side display unit 404 in accordance with the operation of the operator. For example, the operator inputs information for items corresponding to “name”, “address”, and “payment method” shown on screen C in FIG.
When the addition of the additional information is completed, the operator terminal 400 stores the registration form and then ends the process. Thereby, the process of the information system 1 is complete | finished.

In this way, the information system 1 allows the user who makes a call via the telephone line 10 by the user terminal 100 and the user terminal 100 via the IP line NW in a situation where user registration or the like is not performed in advance. Can be matched with the registration form sent.
Furthermore, the information system 1 allows the operator side to input a part of the registration form that requires time and effort for the input operation, so that the operation burden on the user side can be reduced in the registration work.

  In this embodiment, the configuration and operation of the user terminal and the information system for transmitting data to the operator side via the IP line and calling the operator via the telephone line mainly in one operation. As described above, the present invention is not limited to this. As a method and program for providing each component, transmitting data to the operator side via the IP line and calling the operator via the telephone line in one operation It may be configured.

  Further, the present invention is realized by recording a program for realizing the functions of the user terminal and the information system on a computer-readable recording medium, causing the computer system to read and execute the program recorded on the recording medium. Also good.

  The “computer system” here includes an OS and hardware such as peripheral devices. The “computer-readable recording medium” refers to a storage device such as a portable medium such as a flexible disk, a magneto-optical disk, a ROM, and a CD-ROM, and a hard disk built in the computer system.

  Furthermore, “computer-readable recording medium” means that a program is dynamically held for a short time, like a communication line when transmitting a program via a network such as the Internet or a communication line such as a telephone line. It is also possible to include one that holds a program for a certain time, such as a volatile memory inside a computer system that becomes a server or client in that case. Further, the program may be for realizing a part of the above-described functions, and may be capable of realizing the above-described functions in combination with a program already recorded in the computer system. .

DESCRIPTION OF SYMBOLS 1 Information system 10 Telephone line 100 User terminal 101 Display part 102 Display control part 103 1st input part 104 Outgoing call part 105 Information transmission part 106 Transmission control part 107 Location information acquisition part 200 Service provision server 201 Service information storage part 202 Service information Transmission unit 203 Transmission unit 300 Information storage server 301 Storage unit 302 Number transmission unit 400 Operator terminal 400A Telephone 400B Terminal device 401 Telephone side display unit 402 Telephone unit 403 Acquisition unit 404 Terminal device side display unit 405 Selection unit 406 Reading unit 407 Second Input NW IP line

Claims (7)

A display unit;
A display control unit for displaying the registration form provided from the service providing server on the display unit;
A first input unit for inputting information to the registration form;
An information transmitting unit for transmitting information to the service providing server via an IP line;
An outgoing call unit that makes a call via a telephone line to an operator terminal that receives the provision of the information from the service providing server;
When the button for making a call to the operator terminal is operated, the service is provided with the registration form in which information is input by the first input unit via the IP line and the telephone number of the own device as the information. A transmission control unit for controlling the information transmission unit for transmitting to a server, and for controlling the outgoing call unit for notifying the operator terminal of the telephone number via a telephone line and making a call to the operator terminal. , equipped with a,
A plurality of call destination telephone numbers are embedded in the button,
The transmission control unit on the basis of the contents input to the registration in the form, the user terminal you determine the telephone number of the operator terminal to perform a call.   The transmission control unit is configured to transmit the call after the information transmission unit transmits the registration form in which information is input by the first input unit to the service providing server via an IP line and the telephone number of the own device. The user terminal according to claim 1, wherein a call unit controls the operator terminal to make a call via a telephone line.   The transmission control unit controls the outgoing call unit so as not to make a call when an input to an essential item is not performed in the registration form in which information is input by the first input unit. Item 3. The user terminal according to Item 1 or 2. With a location information acquisition unit,
4. The information transmission unit according to claim 1, wherein the information transmission unit transmits the location information acquired from the location information acquisition unit together with a registration form and a telephone number of the own device to the service providing server based on the control of the transmission control unit. The user terminal as described in any one. An information system comprising the user terminal according to claim 1, a service providing server, an information storage server, and an operator terminal,
The user terminal is
A display unit;
A display control unit for displaying a registration form provided from the service providing server on the display unit;
A first input unit for inputting information to the registration form;
An outgoing call unit for making a call to the operator terminal via a telephone line;
An information transmitting unit for transmitting information to the service providing server via an IP line;
When the button for making a call to the operator terminal is operated, the service is provided with the registration form in which information is input by the first input unit via the IP line and the telephone number of the own device as the information. A control of the information transmission unit for transmitting to a server, and a transmission control unit for controlling the outgoing call unit for making a call to the operator terminal via a telephone line,
The service providing server includes:
A service information storage unit for storing a registration form;
A service information transmission unit that transmits the registration form stored in the service information storage unit to the user terminal when there is a request for the registration form from the user terminal;
A transmission unit for transmitting the registration form and the telephone number transmitted by the information transmission unit to the information storage server;
The information storage server is
A storage unit that stores a telephone number transmitted from the transmission unit in association with a registration form;
A number transmission unit for transmitting the telephone number stored in the storage unit to the operator terminal,
The operator terminal includes a telephone for connecting a call from the user terminal, and a terminal device connected to the IP line,
The telephone is
When there is an incoming call, a telephone side display unit that displays the telephone number of the user terminal transmitted from the outgoing call unit;
A call unit that makes a call in response to the incoming call,
The terminal device
An acquisition unit for acquiring a telephone number transmitted from the number transmission unit;
A terminal device side display unit for displaying the telephone number acquired by the acquisition unit;
A selection unit for selecting one telephone number from a plurality of telephone numbers displayed on the terminal device side display unit;
A reading unit that reads from the storage unit a registration form corresponding to the telephone number selected by the selection unit;
An information system comprising: a second input unit that inputs information to a registration form read by the reading unit and displayed on the terminal device side display unit. The user terminal includes a position information acquisition unit,
The information transmission unit, based on the control of the transmission control unit, transmits the location information acquired from the location information acquisition unit to the service providing server together with a registration form and the telephone number of the own device,
The transmitting unit transmits the location information, registration form, and telephone number transmitted by the information transmitting unit to an information storage server,
The storage unit stores a registration form and location information in association with the telephone number transmitted from the transmission unit,
The information system according to claim 5, wherein the reading unit reads a registration form and position information corresponding to the telephone number selected by the selection unit from the storage unit. On the computer,
A display control step for displaying the registration form provided by the service providing server on the display unit;
A first input step for inputting information to the registration form;
An information transmission step of transmitting information to the service providing server via an IP line;
An outgoing call step of making a call via a telephone line to an operator terminal that receives provision of the information from the service providing server;
When the button for making a call to the operator terminal is operated, the service is provided with the registration form in which information is input through the first input step via the IP line and the telephone number of the own device as the information. Control of the information transmission step of transmitting to a server, and transmission control step of controlling the outgoing call step of notifying the operator terminal of the telephone number via the telephone line and making a call. was executed,
A plurality of call destination telephone numbers are embedded in the button,
Wherein in the transmission control step, on the basis of the input contents in the registration in the form, because of the program may determine the telephone number of the operator terminal to perform a call.

Images