JP6446528B1 - Information management apparatus, information management method and program - Google Patents

Abstract

Calling a user terminal by a simple procedure and notifying the user that the waiting time is approaching the guidance time.
An information management device includes: a telephone number receiving unit that receives a telephone number of a user terminal input by a user in response to a user operation on a facility terminal or a user terminal; and the received telephone number Phone number storage means for registering, confirmation call means for making a telephone call for confirmation to the registered telephone number, and based on the result of the telephone call for confirmation, the registered telephone number is A registration number correct / incorrect determination means for determining whether or not the user terminal is a correct telephone number, and a case where the registered telephone number indicates that the user terminal is a correct telephone number, and the user terminal The telephone call means for making a telephone call to the telephone number when the user's turn approaches the order that can be guided to the facility.
[Selection] Figure 2

Description

  The present invention relates to an information management apparatus, an information management method, and a program.

  Patent Document 1 discloses a reservation management device that is communicably connected to a user terminal used by a user and a facility terminal provided in various facilities. Patent Document 1 discloses a reservation management method executed by the reservation management apparatus and a program executed by a computer of the reservation management apparatus. The reservation management apparatus described in Patent Literature 1 is capable of making a reservation in consideration of the waiting time in the target facility and the required time to the facility.

  In such a reservation management apparatus, when a user accepts the facility terminal, a number tag on which the acceptance number is written may be issued. At this time, when the user waits for the guidance of the facility outside the facility, the user can easily register the e-mail address using the QR code (registered trademark) described on the number tag (using the QR code). And a function for calling by e-mail). According to this, when the user waits for guidance of the facility outside the facility, when the waiting time approaches the guidance time, the reservation management device calls the user terminal by e-mail, and the waiting time approaches the guidance time. Let the user know.

Japanese Patent No. 5883892

  However, it may be difficult for a user such as an elderly person to use a mail calling function using a QR code. That is, when using the mail calling function using the QR code, the user reads the QR code at the user terminal, receives the designated domain at the user terminal, and sends a blank mail from the user terminal. It is necessary to register the mail calling function by receiving the mail distributed by sending and sending the empty mail. Thus, it takes time and labor to use the mail calling function using the QR code. That is, the procedure for using the mail calling function using the QR code is complicated. In this regard, there is room for improvement in the calling function for the user terminal.

  Accordingly, an object of the present invention is to provide an information management device, an information management method, and a program that can call a user terminal by a simple procedure and inform the user that the waiting time has approached the guidance time. .

According to one aspect of the present invention, the information management device is communicably connected to a facility terminal installed in a facility and a user terminal used by a user who waits in turn at the facility. The information management device includes: a telephone number receiving unit that receives a telephone number of the user terminal input by the user in response to an operation of the user on the facility terminal or the user terminal; A telephone number storing means for registering a telephone number, a turn waiting receiving means for receiving a waiting order for the user according to an operation of the user, and a registration after the waiting for the user is accepted. Confirmation call means for making a telephone call for confirmation with respect to the confirmed telephone number, and a response that the registered telephone number is a correct telephone number was obtained as a response to the telephone call for confirmation In this case, a call signal is output when the number of waiting groups waiting for the turn is equal to or less than a preset value, and the registered telephone is used as a response to the telephone call for confirmation. If a response indicating that the number is an incorrect telephone number is obtained, the registered telephone number is deleted from the telephone number storage means, the received waiting order is canceled, and the telephone call for confirmation is performed. If a response is not obtained with respect to, without canceling the received waiting, and registration number correctness determination means for deleting the registered telephone number from the telephone number storage means, in accordance with the outputted call signal And telephone calling means for making a telephone call to the registered telephone number.

  The present invention makes it possible to call a user terminal by a simple procedure and notify the user that the waiting time has approached the guidance time.

The figure showing the principal part structure of the hardware of the network system containing the information management apparatus which concerns on one Embodiment. The block diagram showing the functional composition of the network system concerning the embodiment. The sequence chart showing the 1st processing procedure of the information management device concerning the embodiment. The figure showing an example of the screen which selects whether a user uses a telephone call function. The figure showing an example of the screen in which a user inputs a telephone number. The flowchart showing the procedure of the telephone number registration process which concerns on the same embodiment. The flowchart showing the procedure of the 1st call signal production | generation process which concerns on the embodiment. The flowchart showing the procedure of the 2nd call signal production | generation process which concerns on the same embodiment. The flowchart showing the procedure of the 3rd call signal production | generation process which concerns on the same embodiment. The flowchart showing the procedure of the 4th call signal production | generation process which concerns on the same embodiment. The flowchart showing the process sequence of the information management apparatus which has the error suppression function which concerns on the embodiment. The figure showing an example of the screen which notifies a user that confirmation call is performed. 9 is a flowchart showing another processing procedure of the information management apparatus having the error suppression function according to the embodiment. 14 is a flowchart showing still another processing procedure of the information management apparatus having the error suppression function according to the embodiment. The figure showing an example of the screen which notifies transmission of the message containing an authentication number to a user.

  Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the drawings.

  The embodiments described below are preferable specific examples of the present invention, and thus various technically preferable limitations are given. However, the scope of the present invention is particularly limited in the following description. Unless otherwise stated, the present invention is not limited to these embodiments. Moreover, in each drawing, the same code | symbol is attached | subjected to the same component and detailed description is abbreviate | omitted suitably.

  FIG. 1 is a block diagram illustrating a main configuration of hardware of a network system (order waiting management system) including an information management apparatus according to the present embodiment.

  The network system illustrated in FIG. 1 mainly includes an information management device 2, a plurality of user terminals 3, and a plurality of facility terminals 4. In FIG. 1, one user terminal 3 and one facility terminal 4 are shown.

  The information management device 2 includes a computer (server computer) 21 and an external storage device 22 connected to the computer 21. Examples of the external storage device 22 include a hard disk drive (HDD). The external storage device 22 stores a program 23 (order waiting management program) executed by the computer 21. The program 23 of this embodiment corresponds to the “order waiting management program” of the present invention.

  The user terminal 3 is a terminal device having a telephone function, which is a portable terminal device such as a mobile phone or a smartphone used by the user. The user terminal 3 may have a display including a touch panel that can detect contact of a user's finger or the like, for example. The user terminal 3 includes a computer 31 and a storage device 32 connected to the computer 31. The storage device 32 stores a program 33 executed by the computer 31.

  The facility terminal 4 is a terminal device installed in various facilities such as restaurants. The facility terminal 4 has a function of registering and managing facility users who are waiting for guidance in the facility. The facility terminal 4 includes a computer 41 and a storage device 42 connected to the computer 41. The storage device 42 stores a program 43 that is executed by the computer 41.

  As shown in FIG. 1, the information management device 2, the user terminal 3, and the facility terminal 4 are connected to be communicable with each other via a network 5 such as the Internet.

  The program 23 of the information management apparatus 2 may be stored and distributed in advance in a computer-readable storage medium, or may be downloaded to the information management apparatus 2 via the network 5. The program 33 of the user terminal 3 may be stored and distributed in advance in a computer-readable storage medium, or may be downloaded to the user terminal 3 via the network 5. The program 43 of the facility terminal 4 may be stored and distributed in advance in a computer-readable storage medium, or may be downloaded to the facility terminal 4 via the network 5. The program 33 of the user terminal 3 and the program 43 of the facility terminal 4 are different from the “waiting management program” of the present invention. That is, the “waiting management program” of the present invention is not stored in the storage device 32 of the user terminal 3 or the storage device 42 of the facility terminal 4.

  FIG. 2 is a block diagram showing a functional configuration of the turn waiting management system of the present embodiment.

  As shown in FIG. 2, the information management device 2 includes a transmission / reception unit 24, a telephone number storage unit 251, a waiting group number storage unit 252, a waiting time calculation unit 253, a signal creation unit 254, and a telephone response device. 255 and a registration number correct / incorrect determination unit 256. The transmission / reception unit 24 includes a telephone number reception unit 241, a waiting group number reception unit 242, and a permission signal reception unit 243.

  In the present embodiment, the telephone number storage unit 251 and the waiting group number storage unit 252 are stored in, for example, the external storage device 22. Further, the transmission / reception unit 24, the waiting time calculation unit 253, the signal creation unit 254, the telephone response device 255, and the registration number correctness determination unit 256 are realized by the computer 21 executing the program 23 stored in the external storage device 22. Is done. The transmission / reception unit 24, the waiting time calculation unit 253, the signal creation unit 254, the telephone answering device 255, and the registration number correctness determination unit 256 may be realized by hardware, or by a combination of hardware and software. Also good.

  The transmission / reception unit 24 receives various information from the user terminal 3 and transmits it to the user terminal 3. In addition, the transmission / reception unit 24 receives various information from the facility terminal 4 and transmits it to the facility terminal 4.

  Specifically, the telephone number receiving unit 241 receives the telephone number of the user terminal 3 input by the user in response to a user operation on the user terminal 3 or the facility terminal 4. That is, the telephone number receiving unit 241 receives the telephone number of the user terminal 3 accepted by the user terminal 3 or the facility terminal 4. The telephone number of the user terminal 3 received by the telephone number receiving unit 241 is transmitted to and stored in the telephone number storage unit 251.

  The waiting group number receiving unit 242 periodically receives from the facility terminal 4 the number of waiting groups of users who are waiting in turn at the facility where the facility terminal 4 is installed. The number of waiting groups periodically received by the waiting group number receiving unit 242 is transmitted to the waiting group number storage unit 252 and stored (overwritten).

  The permission signal receiving unit 243 receives from the management terminal 45 the permission signal received by the management terminal 45 of the facility terminal 4. The permission signal is a signal that gives permission to create a call signal for the information management apparatus 2 to make a telephone call to the user terminal 3, and is a signal created by the permission signal creation unit 453 of the management terminal 45.

  The telephone number storage unit 251 registers (stores) the telephone number received by the telephone number receiving unit 241. The waiting group number storage unit 252 stores the number of waiting groups periodically received by the waiting group number reception unit 242.

  The waiting time calculation unit 253 refers to the waiting group number storage unit 252 and calculates a waiting time until the user can be guided to the facility based on the number of waiting groups stored in the waiting group number storage unit 252. For example, in the information management apparatus 2, a waiting time per one set (one person) of users in each day of the week and each time zone (for example, in units of one hour) is set (held) in advance for each facility. For example, the waiting time per set is set according to the scale of the facility, the user's turnover rate, and the like. In this case, the waiting time calculation unit 253 can calculate the waiting time by multiplying the waiting time per group and the number of waiting groups.

  Note that the method for calculating the waiting time is not limited to this. The waiting time calculation unit 253 may calculate the waiting time by another method. Further, as the above-described waiting time per set, an actual waiting time in the past (for example, the same day or the same day two years ago or the same day) may be used. In this case, past actual waiting times and the like may be stored in the information management device 2.

  The signal generation unit 254 refers to the telephone number storage unit 251, and based on the telephone number stored in the telephone number storage unit 251, a call signal for making a telephone call to the user terminal of the user who has input the telephone number Create

  The telephone answering device 255 makes a telephone call (call) to the user terminal 3 of the user who has input the telephone number based on the call signal created by the signal creation unit 254, and automatically voices the user terminal 3. Send data. In addition, when the telephone answering device 255 receives a telephone having a telephone number (power receiving dedicated telephone number) for order confirmation from the user who has input the telephone number, the number of waiting groups and the waiting time of the user who has input the telephone number. Is transmitted to the user terminal 3. An example of the telephone answering device 255 is a private branch exchange (PBX).

  Since the registration number correctness determination unit 256 will be described later, a detailed description thereof will be omitted here.

  The user terminal 3 includes a transmission / reception unit 341 and a display unit 342. The transmission / reception unit 341 receives various types of information from the information management device 2 and transmits the information to the information management device 2. The display unit 342 is a display including a touch panel that can detect contact of a user's finger or the like, for example. The user can input a telephone number by operating the display unit 342 of the user terminal 3. Note that the user terminal 3 does not necessarily have the display unit 342. In this case, the user can input a telephone number by operating a dial key of the user terminal 3.

  The facility terminal 4 includes a reception terminal 44 and a management terminal 45. The reception terminal 44 receives an input of a telephone number in response to a user operation. The management terminal 45 is a terminal device that is mainly operated by the staff of the facility, and manages waiting in the facility.

  The reception terminal 44 includes a transmission / reception unit 441 and a display unit 442. The transmission / reception unit 441 receives various types of information from the information management device 2 and transmits the information to the information management device 2. The display unit 442 is a display including a touch panel that can detect contact of a user's finger or the like, for example. The user can input a telephone number by operating the display unit 442 of the reception terminal 44.

  The management terminal 45 includes a transmission / reception unit 451, a display unit 452, and a permission signal creation unit 453. The transmission / reception unit 451 receives various types of information from the information management device 2 and transmits the information to the information management device 2. The display unit 452 is a display including a touch panel that can detect contact of a user's finger or the like, for example.

  Upon receiving permission to create a call signal, the permission signal creation unit 453 creates a signal (permission signal) that gives permission to create a call signal for the information management apparatus 2 to make a telephone call to the user terminal 3.

  Next, the processing procedure of the information management apparatus 2 according to the present embodiment will be described with reference to the drawings.

  FIG. 3 is a sequence chart showing a first processing procedure of the information management apparatus 2 according to the present embodiment.

  FIG. 4 is a diagram illustrating an example of a screen for selecting whether or not the user uses the telephone call function.

  FIG. 5 is a diagram illustrating an example of a screen on which a user inputs a telephone number.

  First, the user operates the user terminal 3 or the facility terminal 4 to select to use the telephone call function. The selection that the user uses the telephone call function is displayed on the display unit 342 of the user terminal 3 or the display unit 442 of the facility terminal 4 (specifically, the reception terminal 44), for example, in the screen illustrated in FIG. This is done by touching the area A1 of the screen with a finger or the like. Thereby, the user can use the telephone call function.

  Subsequently, the user uses, for example, the screen number illustrated in FIG. 5 and the screen number displayed on the display unit 342 of the user terminal 3 or the display unit 442 of the facility terminal 4 (specifically, the reception terminal 44). By operating, the telephone number of the user terminal 3 is input. Alternatively, the user may input a telephone number by operating a dial key of the user terminal 3. Thereby, the user terminal 3 receives the telephone number of the user terminal 3 (step S11). Alternatively, when the user inputs the telephone number of the user terminal 3 by operating the numbers on the screen displayed on the display unit 442 of the facility terminal 4, the facility terminal 4 displays the telephone number of the user terminal 3. Is received (step S12). Thus, the terminal device that receives the telephone number of the user terminal 3 may be the user terminal 3 used by the user or the facility terminal 4 installed in the facility.

  When receiving the telephone number of the user terminal 3, the user terminal 3 transmits the telephone number of the user terminal 3 to the information management device 2 (step S13). Or the facility terminal 4 will transmit the telephone number of the user terminal 3 to the information management apparatus 2, if the telephone number of the user terminal 3 is received (step S14). Subsequently, the information management device 2 executes registration (storage) processing of the telephone number of the user terminal 3 (step S15).

  Here, the procedure of telephone number registration processing executed by the information management apparatus 2 will be described in detail with reference to the drawings.

  FIG. 6 is a flowchart showing the procedure of the telephone number registration process of this embodiment.

  First, when the user terminal 3 or the facility terminal 4 transmits the telephone number of the user terminal 3 to the information management apparatus 2, the telephone number receiving unit 241 responds to the user's operation on the user terminal 3 or the facility terminal 4. The telephone number of the user terminal 3 input by the user is received (step S151). Subsequently, the information management device 2 determines whether or not a telephone number has been input (step S152). That is, the information management apparatus 2 determines whether the user has input the telephone number of the user terminal 3 using, for example, the screen illustrated in FIG. 5 or the dial key of the user terminal 3.

  When the telephone number is input (step S152: YES), the telephone number storage unit 251 stores (registers) the telephone number of the user terminal 3 received by the telephone number receiving unit 241 (step S153). On the other hand, when the telephone number is not input (step S152: NO), the telephone number storage unit 251 does not store (register) the telephone number of the user terminal 3, and the information management apparatus 2 is not illustrated. A signal for issuing a number tag is transmitted to the ticket issuing machine and the number tag is issued (step S154). In step S154 subsequent to step S153, the information management device 2 transmits a signal for issuing a number tag to a ticketing machine (not shown) and issues the number tag.

  Next, returning to FIG. 3 and continuing the description, the waiting time calculation unit 253 refers to the waiting group number storage unit 252 and determines the user based on the number of waiting groups stored in the waiting group number storage unit 252. The waiting time until the facility can be guided is calculated (step S16). As described above with reference to FIG. 2, for example, the waiting time calculation unit 253 can calculate the waiting time by multiplying a preset waiting time per set and the number of waiting groups. Subsequently, the information management apparatus 2 executes a call signal generation process for making a telephone call to the user terminal 3 of the user who has input the telephone number (step S17).

Here, the procedure of the call signal generation process executed by the information management device 2 will be described in detail with reference to the drawings.

  FIG. 7 is a flowchart showing the procedure of the first call signal generation process of the present embodiment.

  FIG. 8 is a flowchart showing the procedure of the second call signal generation process of the present embodiment.

  First, the information management device 2 refers to the waiting group number storage unit 252 and sets the number of waiting groups stored in the waiting group number storage unit 252 (the number of waiting groups of the user who has input the telephone number) as a preset value. It is determined whether or not (set value) or less (step S171). When the number of waiting groups stored in the waiting group number storage unit 252 is equal to or less than the set value (step S171: YES), the signal creation unit 254 sends a response to the user terminal 3 of the user who has input the telephone number. A call signal for making a telephone call is created (step S172). That is, when the number of waiting groups of the user who has input the telephone number reaches a preset value, the signal generating unit 254 sends a call signal for performing a telephone call to the user terminal 3 of the user who has input the telephone number. create. On the other hand, when the number of waiting groups stored in the waiting group number storage unit 252 is not less than the set value (step S171: NO), the information management device 2 refers to the waiting group number storage unit 252 and waits for the waiting group. It is determined again whether or not the number of waiting groups stored in the number storage unit 252 is equal to or less than the set value (step S171).

  Alternatively, the information management device 2 may execute the call signal generation process using a waiting time instead of the number of waiting groups. That is, as shown in FIG. 8, the information management apparatus 2 determines whether or not the waiting time calculated by the waiting time calculation unit 253 is equal to or less than a preset value (set value) (step S171A). . If the waiting time is less than or equal to the set value (step S171A: YES), the signal creation unit 254 creates a call signal for making a telephone call to the user terminal 3 of the user who has input the telephone number (step S171A: YES). S172A). That is, when the waiting time of the user who has input the telephone number reaches a preset value, the signal generating unit 254 generates a calling signal for performing a telephone call to the user terminal 3 of the user who has input the telephone number. To do. On the other hand, when the waiting time calculated by the waiting time calculation unit 253 is not less than or equal to the set value (step S171A: NO), the information management apparatus 2 determines that the waiting time calculated by the waiting time calculation unit 253 is the set value. It is judged again whether it is below (step S171A).

  Subsequently, returning to FIG. 3, the telephone answering device 255 makes a telephone call to the user terminal 3 of the user who has input the telephone number based on the call signal created by the signal creation unit 254. This is performed (step S18). The telephone answering device 255 transmits automatic voice data to the user terminal 3 (step S19). Thereby, the user terminal 3 receives the telephone called by the telephone response device 255 and receives automatic voice data (step S20). At this time, for example, “The time is coming soon. Please come with plenty of time.” Or “The time for the call is approaching. Please return to the store.” Etc.

  According to the present embodiment, the user can receive a call by telephone instead of e-mail and listen to the automatic voice. In other words, the information management apparatus 2 according to the present embodiment provides the user terminal 3 with a simple procedure in which the user inputs the telephone number of the user terminal 3 using the user terminal 3 or the facility terminal 4. Phone call to inform the user that the waiting time is approaching the guidance time.

  In addition, the signal generator 254 automatically generates a call signal when at least one of the number of waiting groups and the waiting time of the user who has input the telephone number reaches a preset value (steps S172 and S172A). . Therefore, for example, the staff of the facility can save the trouble of calling the user who is waiting for the facility when the facility is busy or busy.

  Next, another call signal generation processing procedure executed by the information management apparatus 2 will be described in detail with reference to the drawings.

  FIG. 9 is a flowchart showing the procedure of the third call signal generation process of the present embodiment.

  FIG. 10 is a flowchart showing the procedure of the fourth call signal generation process of the present embodiment.

  In the call signal generation process described above with reference to FIGS. 7 and 8, the signal generator 254 outputs a call signal when at least one of the number of waiting groups and the waiting time of the user who has input a telephone number reaches a preset value. Create automatically. On the other hand, in the call signal generation process described with reference to FIGS. 9 and 10, the signal creation unit 254 waits for the permission signal reception unit 243 to receive the permission signal from the management terminal 45 before calling. Create a signal. In this respect, the call signal generation process described with reference to FIGS. 9 and 10 is different from the call signal generation process described above with reference to FIGS.

  That is, as shown in FIG. 9, first, the information management device 2 refers to the waiting group number storage unit 252 and stores the number of waiting groups stored in the waiting group number storage unit 252 (the user's input of the telephone number). It is determined whether or not (the number of waiting groups) is equal to or less than a preset value (set value) (step S171B). The process in step S171B is the same as the process in step S171 described above with reference to FIG.

  In step S <b> 172 </ b> B following step S <b> 171 </ b> B, the information management apparatus 2 determines whether or not the permission signal receiving unit 243 has received a permission signal from the management terminal 45. That is, the permission signal creation unit 453 of the management terminal 45 creates a permission signal when it receives permission to create a call signal for making a telephone call to the user terminal 3 of the user who has input the telephone number. The permission to create the call signal is received at the management terminal 45 by operating the display unit 452 of the management terminal 45, for example, by a staff of the facility. In this case, the management terminal 45 transmits the permission signal created by the permission signal creation unit 453 to the information management device 2. Then, when the permission signal receiving unit 243 receives the permission signal from the management terminal 45 (step S172B: YES), the signal creating unit 254 calls for making a telephone call to the user terminal 3 of the user who has input the telephone number. A signal is created (step S173B). That is, when the number of waiting groups of the user who has input the telephone number becomes a preset value and the permission signal receiving unit 243 receives the permission signal from the management terminal 45, the signal generating unit 254 uses the input of the telephone number. A call signal for making a telephone call to the user terminal 3 is created.

  On the other hand, when the permission signal receiving unit 243 does not receive the permission signal from the management terminal 45 (step S172B: NO), the information management device 2 determines whether the permission signal receiving unit 243 has received the permission signal from the management terminal 45. It is determined again whether or not (step S172B).

  Alternatively, the information management device 2 may execute the call signal generation process using a waiting time instead of the number of waiting groups. That is, as shown in FIG. 10, the information management apparatus 2 determines whether or not the waiting time calculated by the waiting time calculation unit 254 is equal to or less than a preset value (set value) (step S171C). . The process in step S171C is the same as the process in step S171A described above with reference to FIG.

  In step S <b> 172 </ b> C following step S <b> 171 </ b> C, the information management apparatus 2 determines whether the permission signal receiving unit 243 has received a permission signal from the management terminal 45. The process in step S172C is the same as the process in step S172B described above with reference to FIG. In step S173C following step S172C, the signal creation unit 254 creates a call signal for making a telephone call to the user terminal 3 of the user who has input the telephone number (step S173C). That is, when the waiting time of the user who has input the telephone number becomes a preset value and the permission signal receiving unit 243 receives the permission signal from the management terminal 45, the signal generating unit 254 causes the user who has input the telephone number to A call signal for making a telephone call to the user terminal 3 is created.

  According to the third call signal generation process described with reference to FIG. 9 and the fourth call signal generation process described with reference to FIG. 10, the signal generation unit 254 has the permission signal reception unit 243 connected from the management terminal 45. The call signal is generated after waiting for the permission signal. Thereby, for example, the staff of the facility can make a telephone call to the user terminal 3 at an arbitrary timing to notify the user that the waiting time has approached the guidance time.

  As described above, the information management apparatus 2 calls the user terminal 3 by a simple procedure in which the user inputs the telephone number of the user terminal 3 using the user terminal 3 or the facility terminal 4. A call can be made to inform the user that the waiting time is approaching the guidance time.

  On the other hand, since the telephone number is entered through the user's hand, a human error may occur, for example, if a telephone number different from the own telephone number is entered by mistake. Since the information management device 2 cannot determine whether or not the registered telephone number is the correct telephone number of the user who registered the telephone number, it is assumed that the wrong telephone number has been entered and registered. Also, a telephone call is made to the terminal having the telephone number. That is, when an incorrect telephone number is entered / registered, no telephone call is made to the user terminal 3.

  According to this, the user cannot know when the turn of the user will come, and waits at a place different from the facility where the facility terminal 4 is installed until the phone is called. In such a case, a situation may occur in which one's own order is postponed due to absence. This is not a preferable situation as much as the situation caused by the erroneous input of the telephone number by the user himself.

  In addition, the facility where the facility terminal 4 is installed also complains that the telephone call does not come in no matter how much it waits despite the fact that the user himself / herself entered the wrong telephone number. Since it may be received from the user, it is not a favorable situation. Furthermore, since the owner of the terminal with the wrong telephone number suddenly receives an unexpected call, he / she cannot understand what the telephone is for and the facility (or information) where the facility terminal 4 is installed. It is conceivable that the management company that manages the management apparatus 2 does not have a good image. This is not a preferable situation for the facility where the facility terminal 4 is installed (or the management company that manages the information management device 2).

  Hereinafter, even if an incorrect telephone number is input by the user of the user terminal 3, the function of the information management apparatus 2 (hereinafter referred to as "wrong") that can suppress (reduce) the occurrence of the various situations described above. (Denoted as “suppression function”).

  FIG. 11 is a flowchart showing the processing procedure of the information management apparatus 2 having the error suppression function.

  When the telephone number of the user terminal 3 is stored in the telephone number storage unit 251 and the number tag is issued by the processing in steps S153 and S154 described above, the information management apparatus 2 determines that the correct telephone number of the user terminal 3 is A confirmation call is made to confirm whether or not the registration is made (whether or not the wrong telephone number is registered) (step S21).

  Specifically, the signal creation unit 254 of the information management device 2 confirms the telephone number stored in the telephone number storage unit 251 (hereinafter referred to as “target telephone number”) when the number tag is issued. Create a call signal to make a (telephone call). The telephone response device 255 performs a confirmation call to the user terminal 3 of the target telephone number based on the call signal created by the signal creation unit 254.

  The telephone answering device 255 transmits automatic voice data to the user terminal 3 having the target telephone number (step S22).

  When the number tag is issued, a screen as shown in FIG. 12 may be displayed on the display of the user terminal 3 or the facility terminal 4, for example. According to the screen shown in FIG. 12, at the user terminal 3 or the facility terminal 4, the user who selects “use the telephone call function” and enters the telephone number receives the confirmation call described above. You can know in advance that you are coming to the terminal 3, and if you do not receive a confirmation call, you will know that the phone number you entered may be incorrect, and the staff of the facility will It becomes possible to change the registration number by telling to.

  The user terminal 3 receives the telephone called by the telephone answering device 255 and receives automatic voice data. At this time, an example of the wording that flows from the automatic voice is “I registered this phone number as a phone number for calling. Do you know this phone?”.

  The user who has heard the automatic voice described above operates the user terminal 3 and inputs the confirmation call status information. The confirmation call status information is information indicating a user's operation for the confirmation call. The confirmation call status information is input when the user touches the screen displayed on the display unit 342 of the user terminal 3 with a finger or the like. Alternatively, the confirmation call status information may be input by the user operating a dial key of the user terminal 3.

  An automatic voice corresponding to the input of confirmation call status information flows through the user terminal 3. Specifically, when the user operates (presses) the dial key “1” of the user terminal 3 when inputting the confirmation call status information, “We will call you later by phone. Automatic voices such as “ On the other hand, when the user operates the dial key “9” of the user terminal 3, an automatic voice such as “I don't know this phone, so I will cancel the waiting list” is displayed. Flowing. Furthermore, when the user does not operate the dial key of the user terminal 3 for a predetermined time, an automatic voice such as “The operation of the dial key could not be confirmed.

  Returning to the description of FIG. The registration number correctness determination unit 256 of the information management device 2 confirms whether or not there is a response from the user terminal 3 of the target telephone number after a predetermined time after the confirmation call is made in step S21 described above (step S23). .

  When there is no response from the user terminal 3 of the target phone number, that is, when the confirmation call status information from the user terminal 3 is not received (step S23: NO), the registration number correctness determination unit 256 It is determined that a telephone call is not required for the user of the user terminal 3 (step S24). Thereafter, the information management apparatus 2 performs the waiting management by regarding the waiting for the order performed by the user terminal 3 as the waiting for the order not to use the telephone call function.

  Note that the registration number correctness / incorrectness determination unit 256 may further execute the process of deleting the target telephone number from the telephone number storage unit 251 in the above-described step S24.

  On the other hand, in step S23 described above, there is a response from the user terminal 3 of the target telephone number, that is, when confirmation call status information is received from the user terminal 3 (step S23: YES), The registration number correctness determination unit 256 executes processing based on the received confirmation call status information. Specifically, the registration number correct / incorrect determination unit 256 indicates that the user's operation indicated by the received confirmation call status information is an operation indicating that the target phone number is the correct phone number (the confirmation call is a reminder. It is determined whether or not the operation has been performed (step S25). That is, according to the above-described example, it is determined whether or not the user operation indicated by the confirmed call status information indicates the operation of the dial key “1”.

  When the operation is an operation indicating that the target phone number is a correct phone number, that is, when the operation of the dial key “1” is indicated (step S25: YES), the registration number correctness determination unit 256 determines the phone number when issuing the number tag. It is determined that there is no error in the target telephone number stored in the storage unit 251 (step S26), and the processing after step S16 shown in FIG. 3 is executed.

  On the other hand, if the operation is not an operation indicating that the target telephone number is a correct telephone number, that is, indicates an operation or no operation of the dial key “9” (step S25: NO), the registered number correctness determination unit 256 determines the target telephone number. The waiting for the turn corresponding to the number tag issued when it is stored in the telephone number storage unit 251 is canceled (step S27), and the process here is terminated.

  Note that the registration number correctness / incorrectness determination unit 256 may further execute the process of deleting the target telephone number from the telephone number storage unit 251 in the above-described step S27.

  As described above, according to the series of processing shown in FIG. 11, the information management apparatus 2 displays the screen shown in FIG. 12 before the telephone call in step S18 shown in FIG. In addition, it has an error suppression function for performing a confirmation call for confirming whether or not the target telephone number is correct. According to this, even if there is an input error of the telephone number by the user, the input error can be notified indirectly to the user, and the occurrence of various situations described above can be suppressed.

  Also, as mentioned above, the words that flow from the automatic voice during the confirmation call are polite, such as "I registered this phone number as a phone number for calling. Do you know this phone?" Use simple words. According to this, the owner of the terminal with the wrong telephone number manages the facility (or the information management device 2) where the facility terminal 4 is installed due to the sudden arrival of an unexpected call. The possibility of having a negative image for the management company) can be reduced.

  In the above, when a number tag is issued, it is confirmed that there is no mistake in the target telephone number by performing a confirmation call to the target telephone number. For example, instead of a confirmation call, whether or not the target telephone number is correct by sending a message (mail) by SMS (Short Message Service) (registered trademark) to the user terminal 3 of the target telephone number. It may be confirmed whether or not.

  In the following, a processing procedure of the information management apparatus 2 having an error suppression function that uses an SMS message will be described with reference to the flowchart of FIG.

  When the telephone number of the user terminal 3 is stored in the telephone number storage unit 251 and the number tag is issued by the processing in steps S153 and S154 described above, the information management apparatus 2 determines that the correct telephone number of the user terminal 3 is A message by SMS is transmitted to confirm whether it is registered (step S31).

  Specifically, the signal creation unit 254 of the information management device 2 sends a transmission instruction for transmitting a message by SMS to the telephone number (target telephone number) stored in the telephone number storage unit 251 when the number tag is issued. Create a signal. The telephone response device 255 transmits a message by SMS to the user terminal 3 of the target telephone number based on the transmission instruction signal created by the signal creation unit 254. This message includes a first telephone number for notifying the information management apparatus 2 that the target telephone number is correct and a second telephone for notifying the information management apparatus 2 that the target telephone number is incorrect. And at least a number.

  When the number tag is issued, a screen similar to the screen of FIG. 12 described above is displayed on the display of the user terminal 3 or the facility terminal 4. According to this, the user can grasp in advance that an SMS message is transmitted, and if the SMS message is not transmitted, the entered telephone number may be wrong. Therefore, the telephone number stored in the telephone number storage unit 251 can be changed by informing the staff of the facility of this fact.

  The user terminal 3 receives the message transmitted from the telephone response device 255. In the received message, “This phone number has been registered as the calling phone number. If you like, please call the first phone number. If you do not understand, please call the second phone number. Please call me. "The first phone number and the second phone number are written along with the text" Please call me. " In addition, the above-mentioned sentence is an example, and the sentence included in the message is not limited to this.

  The user who has read the above message performs one of the following actions: a call to the first telephone number, a call to the second telephone number, or neither the first telephone number nor the second telephone number. For example, when a call is made to the first telephone number, an automatic voice such as “I will call you later” is sent to the user terminal 3. On the other hand, when a call is made to the second telephone number, an automatic voice such as “I don't know what to do, so I will cancel the waiting order” is played on the user terminal 3.

  Returning to the description of FIG. The registration number correctness determination unit 256 of the information management device 2 checks whether or not there is a response from the user terminal 3 of the target telephone number after a predetermined time has elapsed since the message was transmitted in step S31 described above (step S32).

  If there is no response from the user terminal 3 for the target telephone number, that is, if neither the first telephone number nor the second telephone number has been called from the user terminal 3 (step S32: NO), the registration number is correct The determination unit 256 determines that a telephone call is not required for the user of the user terminal 3 (step S33). Thereafter, the information management apparatus 2 performs the waiting management by regarding the waiting for the order performed by the user terminal 3 as the waiting for the order not to use the telephone call function.

  Note that the registration number correctness / incorrectness determination unit 256 may further execute the process of deleting the target telephone number from the telephone number storage unit 251 in the above-described step S33.

  On the other hand, in step S32 described above, there is a response from the user terminal 3 of the target telephone number, that is, when there is a call from the user terminal 3 to the first telephone number or the second telephone number (step S32). : YES), the registration number correct / incorrect determination unit 256 determines whether the first telephone number or the second telephone number has been called (step S34).

  When there is a call to the first telephone number (step S34: first telephone number), the registration number correctness determination unit 256 has no error in the target telephone number stored in the telephone number storage unit 251 when the number tag is issued. It judges that (step S35), and the process after step S16 shown in FIG. 3 mentioned above is performed.

  On the other hand, when there is a call to the second telephone number (step S34: second telephone number), the registered number correctness determination unit 256 issues the number issued when the target telephone number is stored in the telephone number storage unit 251. The order waiting corresponding to the bill is canceled (step S36), and the process here is terminated.

  Note that the registration number correctness / incorrectness determination unit 256 may further execute the process of deleting the target telephone number from the telephone number storage unit 251 in the above-described step S37.

  As described above, according to the series of processing shown in FIG. 13, even if the information management device 2 replaces the confirmation call with transmission of the message by SMS, the same effect as in the case of FIG. Can be obtained.

  In addition, in the above, when a number tag is issued, it is confirmed that there is no mistake in the target phone number by sending a confirmation call or SMS message to the target phone number. However, the present invention is not limited to this. For example, when using SMS, it may be confirmed whether or not the target telephone number is correct before issuing the number tag.

  In the following, with reference to the flowchart of FIG. 14, another processing procedure of the information management apparatus 2 having the error suppression function using the SMS message will be described.

  When the telephone number is input in step S152 shown in FIG. 6 described above, the information management apparatus 2 transmits a message by SMS to confirm whether or not the correct telephone number of the user terminal 3 is input ( Step S41).

  Specifically, the signal creation unit 254 of the information management device 2 creates a transmission instruction signal for transmitting an SMS message to the input telephone number. The telephone response device 255 transmits an SMS message to the user terminal 3 of the input telephone number based on the transmission instruction signal created by the signal creation unit 254. This message includes at least an authentication number for registering the input telephone number in the telephone number storage unit 251.

  When a telephone number is input, a screen as shown in FIG. 15 may be displayed on the display of the user terminal 3 or the facility terminal 4, for example. According to the screen shown in FIG. 15, the user who selects “use the telephone call function” at the user terminal 3 or the facility terminal 4 and inputs the telephone number can register the telephone number. , It can be understood that it is necessary to input the authentication number included in the message sent by SMS, and if the SMS message is not sent, the entered phone number may be wrong So that the phone number can be corrected on the spot.

  The user terminal 3 receives the message transmitted from the telephone response device 255. In the received message, a sentence such as “Please enter the authentication number XX on the screen to register this telephone number as the calling telephone number.” In addition, the above-mentioned sentence is an example, and the sentence included in the message is not limited to this.

  The user who has read the above message inputs the authentication number on the screen shown in FIG.

  The registration number correctness determination unit 256 of the information management device 2 determines whether or not an authentication number has been input within a predetermined time after the message is transmitted in step S41 described above (step S42).

  When the authentication number is not input (step S42: NO), the registration number correct / incorrect determination unit 256 determines that the telephone call to the user is unnecessary, and registers the phone number in the phone number storage unit 251. Instead, the process proceeds to step S154 described above. In other words, the ticket is issued with a number tag after it is considered that the "telephone call function is not used" turn waiting.

  On the other hand, when the authentication number is input (step S42: YES), the registration number correctness determination unit 256 determines whether or not the input authentication number is the authentication number described in the message transmitted by SMS, that is, It is then determined whether the authentication number is correct (step S43).

  When the input authentication number is the correct authentication number (step S43: YES), the process proceeds to step S153 described above. That is, the entered telephone number is registered in the telephone number storage unit 251 and a number tag is issued.

  On the other hand, if the input authentication number is not the correct authentication number (step S43: NO), the registration number correctness determination unit 256 changes the screen to the initial screen in order to prompt the user to start again (step S43). S44), the process here is terminated.

  As described above, according to the series of processes shown in FIG. 14, the information management apparatus 2 transmits a message by SMS before registering a telephone number in the telephone number storage unit 251. Since registration to the telephone number storage unit 251 is possible, the occurrence of the various situations described above can be suppressed.

  According to the embodiment described above, it is possible to call the user terminal by a simple procedure and notify the user that the waiting time has approached the guidance time.

  In the present embodiment, the information management apparatus 2 has been described as one apparatus. However, for example, a configuration in which the functions of the information management apparatus 2 are distributed among a plurality of apparatuses may be employed.

  The method described in the above-described embodiment includes, as programs that can be executed by a computer, a magnetic disk (floppy (registered trademark) disk, hard disk, etc.), an optical disk (CD-ROM, DVD, etc.), a magneto-optical disk (MO), It can also be stored and distributed in a storage medium such as a semiconductor memory.

  In addition, as long as the storage medium can store a program and can be read by a computer, the storage format may be any form.

  In addition, an OS (operating system) operating on the computer based on an instruction of a program installed in the computer from the storage medium, MW (middleware) such as database management software, network software, and the like implement the present embodiment. A part of each process may be executed.

  Furthermore, the storage medium in the present invention is not limited to a medium independent of a computer, but also includes a storage medium in which a program transmitted via a LAN or the Internet is downloaded and stored or temporarily stored.

  Further, the number of storage media is not limited to one, and the case where the processing in the present embodiment is executed from a plurality of media is also included in the storage media in the present invention, and the media configuration may be any configuration.

  The computer according to the present invention executes each process according to the present embodiment based on a program stored in a storage medium, and a single device such as a personal computer or a plurality of devices are connected to a network. Any configuration such as a system may be used.

  In addition, the computer in the present invention is not limited to a personal computer, but includes a processing unit, a microcomputer, and the like included in an information processing device, and is a generic term for devices and devices that can realize the functions of the present invention by a program. .

  Note that the present invention is not limited to the above-described embodiment as it is, and can be embodied by modifying the constituent elements without departing from the scope of the invention in the implementation stage. Moreover, various inventions can be formed by appropriately combining a plurality of constituent elements disclosed in the embodiment. For example, some components may be deleted from all the components shown in the embodiment. Furthermore, constituent elements over different embodiments may be appropriately combined.

  DESCRIPTION OF SYMBOLS 2 ... Information management apparatus, 3 ... User terminal, 4 ... Facility terminal, 241 ... Telephone number receiving part, 242 ... Waiting group number receiving part, 243 ... Permit signal generation part, 251 ... Telephone number storage part, 252 ... Waiting group Number storage unit, 253... Waiting time calculation unit, 254... Signal creation unit, 255... Telephone answering device, 256.

Claims (4)

An information management device that is communicably connected to a facility terminal installed in a facility and a user terminal used by a user who waits in turn at the facility,
Telephone number receiving means for receiving a telephone number of the user terminal input by the user in response to an operation of the user on the facility terminal or the user terminal;
Telephone number storage means for registering the received telephone number;
In response to the user's operation, a turn waiting reception means for receiving the turn waiting of the user;
Confirmation call means for making a telephone call for confirmation to the registered telephone number after the waiting for the user is accepted;
When a response indicating that the registered telephone number is a correct telephone number is obtained as a response to the telephone call for confirmation, the number of waiting groups waiting for the turn is equal to or less than a preset set value. When it becomes, it outputs a ringing signal
If a response indicating that the registered telephone number is an incorrect telephone number is obtained as a response to the telephone call for confirmation, the registered telephone number is deleted from the telephone number storage means; and Cancel the waiting order received,
If a response to the telephone call for confirmation is not obtained, a registration number correct / incorrect determination means for deleting the registered telephone number from the telephone number storage means without canceling the accepted waiting order ;
The following output calling signal, the information management apparatus and a telephone call unit for performing a telephone call to the registered telephone number. The confirmation call means
The information management apparatus according to claim 1, wherein a telephone call using an SMS mail is performed as the confirmation telephone call. An information management method executed by an information management apparatus connected to a facility terminal installed in a facility and a user terminal used by a user who waits in turn at the facility,
Receiving a telephone number of the user terminal input by the user in response to an operation of the user with respect to the facility terminal or the user terminal;
Registering the received telephone number;
Receiving a waiting order for the user in response to the user's operation;
Making a telephone call for confirmation to the registered telephone number after waiting for the user to wait;
When a response indicating that the registered telephone number is a correct telephone number is obtained as a response to the telephone call for confirmation, the number of waiting groups waiting for the turn is equal to or less than a preset set value. When a call comes
When a response that the registered telephone number is an incorrect telephone number is obtained as a response to the telephone call for confirmation, the registered telephone number is deleted and the waiting for the received order is awaited. Cancel,
If the response to the confirmation telephone call is not obtained, the registered telephone number is deleted without canceling the accepted waiting order ; and
The following output call signals, information management method comprising the steps of performing a telephone call to the registered telephone number. A program executed by a computer of an information management device that is communicably connected to a facility terminal installed in a facility and a user terminal used by a user who waits in turn in the facility,
In the computer,
Receiving a telephone number of the user terminal input by the user in response to an operation of the user with respect to the facility terminal or the user terminal;
Registering the received telephone number;
Receiving a waiting order for the user in response to the user's operation;
Making a telephone call for confirmation to the registered telephone number after waiting for the user to wait;
When a response indicating that the registered telephone number is a correct telephone number is obtained as a response to the telephone call for confirmation, the number of waiting groups waiting for the turn is equal to or less than a preset set value. When it becomes, it outputs a ringing signal
When a response that the registered telephone number is an incorrect telephone number is obtained as a response to the telephone call for confirmation, the registered telephone number is deleted and the waiting for the received order is awaited. Cancel,
If the response to the confirmation telephone call is not obtained, the registered telephone number is deleted without canceling the accepted waiting order ; and
Program for executing and performing a telephone call to the according output call signal, the registered telephone number.

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