JP6436225B2 - Information processing apparatus, information processing method, and program - Google Patents

Description

  The present invention relates to a technology that makes it possible to collect information useful for management analysis and the like.

  At cash register terminals in supermarkets and other stores, (1) processing for registering products for payment (reading barcodes, etc.) and (2) processing for performing payments for registered products (such as receiving payment and returning a change) Two processes are performed.

  Then, there is an operation method in which the function of the cash register terminal is divided into two devices, and the processing of (1) and the processing of (2) are performed by different devices. For example, Patent Document 1 discloses a sales management system in which a registration apparatus used for the process (1) and an accounting apparatus used for the process (2) are provided separately. The store clerk registers the product using the registration device. When the registration of the product is completed, the registration device issues a registration receipt. The purchaser moves to the accounting apparatus with the registered receipt, and causes the accounting apparatus to read the registered receipt. Then, since the accounting process based on the contents of the registered receipt can be performed, the purchaser performs the accounting by operating the accounting device (such as inserting a price).

  In the operation method described above, an accounting apparatus can be selected in which the purchaser can freely settle. On the other hand, there is a method in which the store clerk designates an accounting device that the purchaser pays by operating a screen displayed on the registration device. In this case, a registration receipt as described in the following Patent Document 1 is not required, and the store clerk informs the customer of the designated accounting device via the oral or customer display. The customer goes to the designated accounting device and operates the accounting device to settle the merchandise registered by the registration device.

JP 2013-186495 A

  In the operation method as described above, part of the settlement process performed at the cash register terminal is left to the operation on the customer's accounting apparatus (referred to as a settlement apparatus in this specification). Information related to the settlement process performed by the settlement apparatus in accordance with the operation of the customer can be useful information for the management side when performing analysis such as evaluation of the operation method currently employed.

  An object of the present invention is to provide a technique capable of collecting information useful for management analysis and the like.

According to the present invention,
The settlement process is performed in the settlement apparatus that performs the settlement process using the settlement information according to the transmission time of the settlement information of the commodity registered by the operation of the store clerk as the settlement target or the output time to the portable medium and the settlement information. Time acquisition means for acquiring a payment completion time indicating a completed time;
Storage means for storing the transmission time or the output time and the settlement completion time in association with each other in storage means;
Calculation for calculating the number of settlement processes completed per unit time or the processing time per settlement process using the transmission time or the output time and the settlement completion time stored in the storage means Means,
Attribute acquisition means for acquiring customer attribute information,
The storage means includes
In addition to the transmission time or the output time and the settlement completion time, the customer attribute information acquired by the attribute acquisition unit is further associated and stored in the storage unit,
The calculating means includes
For each category based on the customer's attribute information, calculate the number of settlement processes completed per unit time, or the processing time per settlement process.
An information processing apparatus is provided.

According to the present invention,
Computer
The transmission time of the settlement information of the commodity registered as the settlement target or the output time to the portable medium, and the time when the settlement process is completed in the settlement apparatus that performs the settlement process using the settlement information according to the operation of the customer To obtain the checkout completion time and customer attribute information ,
The transmission time or the output time, the settlement completion time, and the attribute information of the customer are stored in association with each other,
Using the transmission time or the output time and the settlement completion time stored in the storage means, the number of settlement processes completed per unit time or the processing time per settlement process is calculated as the customer Calculate for each category based on the attribute information of
An information processing method including the above is provided.

According to the present invention,
Computer
The transmission time of the settlement information of the commodity registered as the settlement target or the output time to the portable medium, and the time when the settlement process is completed in the settlement apparatus that performs the settlement process using the settlement information according to the operation of the customer A payment completion time, and a time acquisition means for acquiring
Attribute acquisition means for acquiring customer attribute information;
Storage means for storing the transmission time or the output time, the settlement completion time, and the customer attribute information in association with each other in a storage means,
Using the transmission time or the output time and the settlement completion time stored in the storage means, the number of settlement processes completed per unit time or the processing time per settlement process is calculated as the customer Means for calculating for each category based on the attribute information of
A program for functioning as a server is provided.

  According to the present invention, it is possible to collect information useful for management analysis and the like.

  The above-described object and other objects, features, and advantages will become more apparent from the preferred embodiments described below and the accompanying drawings.

It is a block diagram which shows notionally the process structure of the information processing system in 1st Embodiment. It is a block diagram which shows notionally the processing composition of the information processor in a 1st embodiment. It is a figure which shows notionally the hardware constitutions of the information processing apparatus contained in an information processing system, a goods registration apparatus, and a payment apparatus. It is a sequence diagram which shows an example of the flow of a process of the information processing system in 1st Embodiment. It is a sequence diagram which shows the other example of the flow of a process of the information processing system in 1st Embodiment. It is a figure which shows an example of the information stored in a memory | storage part. It is a block diagram which shows notionally the process structure of the information processing apparatus of 2nd Embodiment. It is a flowchart which shows the flow of a process of the information processing apparatus in 2nd Embodiment. It is a figure which shows an example of the information stored in a memory | storage part. It is a block diagram which shows notionally the processing structure of the information processing apparatus in 3rd Embodiment. It is a flowchart which shows the flow of a process of the information processing apparatus in 3rd Embodiment. It is a block diagram which shows notionally the process structure of the information processing apparatus in 4th Embodiment. It is a flowchart which shows the flow of a process of the information processing apparatus in 4th Embodiment.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. In all the drawings, the same reference numerals are given to the same components, and the description will be omitted as appropriate.

  In each of the following embodiments, as in Patent Document 1, an operating method in which a settlement apparatus performs a settlement process using information obtained from a specific medium carried by a customer is referred to as an “accounting ticket system”. . Further, in each of the following embodiments, an operation method in which a product registration apparatus or another apparatus itself or a settlement apparatus designated by an operator of the apparatus performs a settlement process is referred to as a “designation method”.

[First Embodiment]
[Processing configuration]
FIG. 1 is a block diagram conceptually showing the processing configuration of the information processing system 1 in the first embodiment. The information processing system 1 includes a product registration device 20, a payment device 30, and a product registration device 20 and an information processing device 10 connected to the payment device 30 so as to communicate with each other. However, the configuration of the information processing system 1 is not limited to the example of this figure. For example, a plurality of product registration apparatuses 20 or a plurality of checkout apparatuses 30 may be connected to the information processing apparatus 10 so as to communicate with each other.

  The information processing system 1 uses the product registration device 20 and the settlement device 30 to settle the product purchased by the customer. First, using the product registration device 20, a product to be settled is registered. Then, using the settlement apparatus 30, settlement of goods registered as a settlement target (payment of price, etc.) is performed.

  The merchandise registration device 20 is a terminal operated by a store clerk who performs a registration business of a merchandise to be paid. The merchandise registration apparatus 20 performs a process for registering merchandise to be settled, and generates settlement information. The checkout information is information related to the checkout process for a product registered as a checkout target. The settlement information includes an ID (Identifier), an amount, a transaction number, a total amount, and the like of each product registered as an object of the settlement process.

  In the designation method, the merchandise registration apparatus 20 outputs the generated settlement information to the information processing apparatus 10 together with the identification information (hereinafter also referred to as apparatus identification information) of the settlement apparatus 30 that performs the settlement process. In addition, after the settlement information is transmitted, the merchandise registration apparatus 20 sends the identification information of the settlement information (hereinafter also referred to as settlement identification information) to the information processing apparatus 10 together with the identification information of the settlement information. It may be output. The information processing device 10 outputs the payment information acquired from the product registration device 20 toward the payment device 30 identified by the device identification information acquired together with the payment information. Further, the merchandise registration apparatus 20 may directly output the generated settlement information to the settlement apparatus 30.

  In the billing method, the merchandise registration apparatus 20 outputs the generated settlement information to the information processing apparatus 10 together with identification information for identifying each settlement information, such as a unique ID that uniquely identifies the settlement information. The merchandise registration apparatus 20 further outputs a one-dimensional code or two-dimensional code obtained by encoding the payment identification information to a portable medium such as a paper medium. Further, the merchandise registration apparatus 20 may acquire identification information for identifying a customer as settlement identification information, and output the settlement information together with the customer identification information to the information processing apparatus 10. In this case, the merchandise registration apparatus 20 further outputs the customer identification information to the portable medium. In the accounting ticket method, the merchandise registration apparatus 20 may output a two-dimensional code obtained by encoding the checkout information itself to a portable medium.

  Here, the portable medium is rewritable using a paper medium output from a printing apparatus (not shown) provided in or connected to the commodity registration apparatus 20, or a paint that decolors or develops color depending on the temperature. Includes mobile terminals such as cards (for example, membership cards) and smart phones owned by customers. However, the portable medium is not limited to these examples.

  The payment apparatus 30 is a terminal operated by a customer. The settlement apparatus 30 performs a settlement process for the product registered as a settlement target in the product registration apparatus 20 using the settlement information.

  In the case of the designation method, the settlement apparatus 30 acquires the settlement information transmitted from the information processing apparatus 10 or the product registration apparatus 20 in response to a designation operation on the product registration apparatus 20.

  In the case of the bill method, the settlement apparatus 30 acquires settlement identification information such as an ID unique to each settlement information and customer identification information from a portable medium possessed by the customer, and sends a settlement information transmission request including the acquired information. Transmit to the information processing apparatus 10. The information processing apparatus 10 identifies the settlement information to be transmitted to the settlement apparatus 30 from the settlement identification information included in the transmission request from the settlement apparatus 30, and transmits the identified settlement information to the settlement apparatus 30. Thereby, the settlement apparatus 30 can acquire the settlement information from the information processing apparatus 10. Further, when the payment information itself is included in the portable medium, the payment apparatus 30 can directly acquire the payment information from the portable medium.

  FIG. 2 is a block diagram conceptually showing the processing configuration of the information processing apparatus 10 in the first embodiment. As illustrated in FIG. 2, the information processing apparatus 10 according to the present embodiment includes a reception unit 110, a storage unit 120, a storage unit 122, and a calculation unit 130.

  The storage unit 120 stores the payment information of the product registered as the payment target or the payment identification information for identifying the payment information and the payment completion time indicating the time when the payment processing is completed in the payment device 30. Stored in the unit 122. As will be described in detail later, in the case of the accounting method, the storage unit 120 uses the time (output time) when the settlement information or the settlement identification information is output to the portable medium instead of the transmission time, or the portable medium is the settlement apparatus 30. The time read by (reading time) may be used. The storage unit 122 is a storage unit such as an HDD (Hard Disk Drive) included in the information processing apparatus 10. The storage unit 122 may be provided in another device (not shown) that is communicably connected to the information processing device 10.

  The storage unit 120 stores the transmission time, the output time, or the reading time and the payment completion time in the storage unit 122 in association with each other based on the information received by the reception unit 110. Specifically, the receiving unit 110 receives the settlement completion time and the settlement information identification information (settlement identification information) from the settlement apparatus 30 that has performed the settlement process using the settlement information. The settlement identification information is information for uniquely identifying each settlement information. For example, a customer ID for identifying a unique ID number assigned by the product registration device 20 when the settlement information is generated and each customer associated with the settlement information. Etc. The storage unit 120 stores the settlement completion time received by the reception unit 110 in the storage unit 122 in association with the transmission time, the output time, or the reading time based on the settlement identification information received by the reception unit 110.

  For example, the storage unit 120 treats the time when the information processing apparatus 10 or the product registration apparatus 20 transmits the settlement information to the information processing apparatus 10 or the settlement apparatus 30 as “transmission time”. Further, for example, the time when the settlement apparatus 30 receives the settlement information may be treated as the “transmission time”. If the time required for sending and receiving the settlement information is short, there is a significant difference between the time when the settlement information is transmitted from the transmission source device and the time when the settlement information is received at the destination device (the settlement device 30). There is no. However, even if there is a significant difference between them, the storage unit 120 may treat the reception time as the payment information transmission time.

  Specifically, in the designation method, the storage unit 120 causes the information processing device 10 or the product registration device 20 to transmit the settlement information to the settlement device 30, or the settlement device 30 registers the information processing device 10 or the product. The time received from the device 20 can be used as the “transmission time”. Further, in the designation method, the storage unit 120 indicates the time when the merchandise registration apparatus 20 transmits the settlement information to the information processing apparatus 10 or the time when the information processing apparatus 10 receives the settlement information from the merchandise registration apparatus 20. It can also be used as “transmission time”.

  In the bill method, the storage unit 120 is transmitted from the information processing apparatus 10 at the time when the information processing apparatus 10 transmits the settlement information to the settlement apparatus 30 in response to the transmission request from the settlement apparatus 30 or according to the transmission request. The time when the settlement apparatus 30 receives the settlement information can be used as the “transmission time”.

  Here, “settlement information is transmitted to the settlement apparatus 30” means that “a series of processes for purchasing a product changes from a process based on a store clerk operation (a process in the product registration apparatus 20) to a customer operation. It can also be said that the processing is shifted to processing based on the processing (processing in the settlement apparatus 30). Therefore, the transmission time of certain settlement information may be represented by the time at which the settlement process based on the settlement information is started in the settlement apparatus 30. For example, the storage unit 120 uses, as the “transmission time” of the settlement information, the time when the customer operates the settlement apparatus 30 to start the settlement process based on the settlement information (such as the time when the settlement process start button is pressed). May be handled.

  Further, the time when the settlement information or the settlement identification information is output to the portable medium (output time) is the same as the transmission time, “a series of processes for purchasing the product is a process based on the operation of the store clerk (product registration device 20 ”) to a process based on the customer's operation (a process in the checkout apparatus 30). Therefore, the storage unit 120 may use this output time instead of the transmission time. In this case, the merchandise registration apparatus 20 outputs the output time together with the adjustment information or the adjustment identification information to the portable medium, and the adjustment apparatus 30 reads the adjustment information or the adjustment identification information and the output time from the portable medium. Then, the storage unit 120 acquires the output time read from the portable medium by the payment apparatus 30 from the payment apparatus 30. In addition, the storage unit 120 is configured to be able to acquire the settlement information and the output time from the product registration device 20 by transmitting the settlement information and the output time from the product registration device 20 to the information processing device 10. May be.

  Also, the time (reading time) when the checkout information or the checkout identification information output to the portable medium is read by the checkout device 30 is the same as the transmission time. It is possible to indicate that “the process is shifted from the process based on the operation (process in the merchandise registration apparatus 20) to the process based on the operation of the customer (process in the checkout apparatus 30)”. Therefore, the storage unit 120 may use this reading time instead of the transmission time. In this case, for example, the time when the settlement apparatus 30 reads the settlement information or the settlement identification information from the portable medium is acquired as “reading time”, and the storage unit 120 acquires the reading time from the settlement apparatus 30.

  The settlement completion time indicates the time when the settlement process performed by the settlement apparatus is completed. In other words, the settlement completion time is information that can indicate the completion time of the process for which the customer is in charge. As specific examples of the settlement completion time, the time when the customer presses the button for completing the settlement after inserting the price of the product to be settled, the time when the settlement device 30 outputs the change or receipt, or the customer changes the receipt or receipt. The collection time etc. are mentioned. However, the settlement completion time is not limited to these examples. The settlement apparatus 30 monitors the execution of these operations or events, and acquires the time when the operation or event is detected as the “settlement completion time”.

  The calculation unit 130 calculates the number of settlement processes completed per unit time or the processing time per settlement process using the transmission time, output time, or reading time and settlement completion time for each settlement process. To do. The calculating unit 130 calculates the processing time of each settlement process from the difference between the transmission time, the output time, or the reading time and the settlement completion time in each settlement process that is associated and accumulated in the storage unit 122. The calculation unit 130 determines the number of settlement processes completed per unit time or processes per settlement process according to a specific condition (for example, within a predetermined period, every specific day of the week, every week, or every month). You may calculate time.

[Hardware configuration]
FIG. 3 is a diagram conceptually illustrating the hardware configuration of the information processing apparatus 10, the commodity registration apparatus 20, and the checkout apparatus 30 included in the information processing system 1.

<Hardware Configuration of Information Processing Apparatus 10>
As illustrated in FIG. 3, the information processing apparatus 10 includes a CPU (Central Processing Unit) 101, a memory 102, a storage 103, an input / output interface (I / F) 104, a communication module 105, and the like. The CPU 101, the memory 102, the storage 103, the input / output I / F 104, and the communication module 105 are connected by a data transmission path for transmitting / receiving data to / from each other.

  The memory 102 is a memory such as a RAM (Random Access Memory) or a ROM (Read Only Memory). The storage 103 is a storage device such as a hard disk, an SSD (Solid State Drive), or a memory card. The storage 103 stores program modules for realizing the functions of the respective processing units (reception unit 110, storage unit 120, and calculation unit 130) of the information processing apparatus 10. The CPU 101 implements the functions of each processing unit by executing these program modules. When executing the above modules, the CPU 101 may execute these modules after reading them onto the memory 102, or may execute them without reading them onto the memory 102.

  The input / output I / F 104 is connected to a display device or input device (not shown). The display device is a device that displays a screen corresponding to drawing data processed by a CPU 101 or a GPU (Graphics Processing Unit) (not shown), such as an LCD (Liquid Crystal Display) or a CRT (Cathode Ray Tube) display. It is. The input device is a device that receives an input by a user operation, and is realized as, for example, a keyboard, a mouse, a touch sensor, or the like. The display device and the input device may be integrated and realized as a touch panel.

  The communication module 105 is used for transmitting and receiving data between the information processing apparatus 10 and an external apparatus. The information processing apparatus 10 is connected to other apparatuses (for example, the merchandise registration apparatus 20 and the payment apparatus 30) via the communication module 105. Note that there are various methods for connecting the information processing apparatus 10 and an external apparatus via the communication module 105. For example, this connection is a bus connection via a bus line (for example, a USB (Universal Serial Bus) line) or a network connection via a network line. The network line may be a wireless line or a wired line.

<Hardware Configuration of Product Registration Device 20 and Checkout Device 30>
The merchandise registration apparatus 20 and the payment apparatus 30 also have the same hardware configuration as the information processing apparatus 10. The storage 203 of the product registration device 20 stores a program module for realizing the function of the product registration device 20 (for example, a function for registering a product to be paid). The storage 303 of the checkout apparatus 30 stores program modules for realizing the functions of the checkout apparatus 30 (for example, a function for executing a checkout process for a product to be adjusted).

  In addition to the display device and the input device, a reading device or the like is connected to the input / output I / F 204 of the product registration device 20 or the input / output I / F 304 of the checkout device 30. The reading device is a camera including a lens, an image sensor, and the like, and captures a still image or a moving image of a product to be settled. The reading device may be a symbol reading device such as a barcode reader having a light source, a light receiving element, and the like. At least one imaging device may be further connected to the input / output I / F 204 of the commodity registration device 20 or the input / output I / F 304 of the checkout device 30. The imaging device is a camera or the like that includes a lens, an imaging element, and the like, and images the vicinity of the product registration device 20 or the checkout device 30.

  Note that the hardware configurations of the information processing apparatus 10, the merchandise registration apparatus 20, and the checkout apparatus 30 are not limited to the configurations shown in FIG.

[Operation example]
A processing flow of the information processing system 1 according to the present embodiment will be described with reference to FIGS. 4 and 5. FIG. 4 is a sequence diagram illustrating an example of a processing flow of the information processing system 1 in the first embodiment. FIG. 5 is a sequence diagram illustrating another example of the processing flow of the information processing system 1 in the first embodiment. The sequence diagram of FIG. 4 shows the flow of processing when the information processing apparatus 10 acquires the transmission time, and the sequence diagram of FIG. 5 shows the flow of processing when the settlement apparatus 30 acquires the transmission time. It is shown.

  First, the flow of processing when the information processing apparatus 10 acquires the transmission time will be described with reference to FIG.

  First, an operator of the product registration device 20 (for example, a clerk in charge of a cash register) registers a product for settlement using the product registration device 20 (S101). Here, the merchandise registration apparatus 20 generates information (settlement information) used for the settlement process of the merchandise registered as the settlement target in accordance with the process of registering the settlement target product. The generated settlement information is transmitted to the information processing apparatus 10 (S102).

  The information processing apparatus 10 transmits the settlement information to the settlement apparatus 30 (S103). Specifically, in the designation method, the information processing apparatus 10 receives the settlement information and information indicating the settlement apparatus 30 designated as the transmission destination of the settlement information from the product registration apparatus 20 in S102, and sets the transmission destination. The settlement information is transmitted to the settlement apparatus 30 specified by the indicated information. In the accounting ticket method, the information processing apparatus 10 waits until it receives the payment information transmission request from the payment apparatus 30 after receiving the payment information in S102. Then, the settlement apparatus 30 reads information for identifying the settlement information from a specific medium carried by the customer, and transmits a request for transmitting the settlement information to the information processing apparatus 10. The information processing apparatus 10 receives the payment information transmission request from the payment apparatus 30 and transmits the payment information corresponding to the transmission request to the payment apparatus 30.

  Here, the information processing apparatus 10 acquires the time at which the payment information is transmitted as the “transmission time” that should be stored in a process described later (S104). Here, “acquisition of transmission time” means that the information processing device 10 determines the time when the settlement information is transmitted and converts it into data, or the product registration device 20 or the settlement device 30 determines and converts it into data. This means that the information processing apparatus 10 acquires the recorded time. In the case of the designation method, the information processing apparatus 10 may determine the time when the settlement information is received from the product registration apparatus 20 as “transmission time” and convert it into data, or the time when the settlement information is transmitted to the settlement apparatus 30 as “transmission”. The time may be determined and converted into data. Further, in the case of the designation method, the time when the product registration device 20 transmits the settlement information from the product registration device 20 to the information processing device 10 is converted into data as “transmission time”. The converted “transmission time” may be acquired from the merchandise registration apparatus 20 together with the settlement information. Further, in the case of the designation method, during the settlement process, settlement information to be processed next may be placed in the waiting queue of the settlement apparatus as needed. For this reason, the settlement apparatus 30 converts the time when the settlement process using the settlement information is started into data as “transmission time”, and the information processing apparatus 10 converts the “transmission time” converted into data into the settlement information as the settlement information. You may acquire from the adjustment apparatus 30 with the information identified uniquely. In the case of the billing method, the information processing apparatus 10 may determine the time at which the settlement information transmission request is received from the settlement apparatus 30 as the “transmission time” and convert it into data, or the settlement information may be changed according to the transmission request. The time transmitted to the settlement apparatus 30 may be determined as “transmission time” and converted into data.

  Then, the information processing apparatus 10 holds the acquired “transmission time” and the adjustment information in association with each other (S105). For example, the information processing apparatus 10 associates the acquired “transmission time” with the settlement information using information that uniquely identifies the settlement information, such as a unique ID assigned to each settlement information.

  After the settlement information is received, the settlement apparatus 30 performs a settlement process using the settlement information according to the customer's operation (S106). Then, for example, when a customer presses a button for completing settlement, the settlement apparatus 30 acquires the time when the button is depressed as the “settlement completion time” (S107). Then, the settlement apparatus 30 associates the acquired “settlement completion time” with the settlement information (S108). For example, the settlement apparatus 30 associates the acquired “settlement completion time” with the settlement information using information that uniquely identifies the settlement information such as a unique ID assigned to each settlement information. Then, the settlement apparatus 30 transmits the settlement completion time associated with the settlement information to the information processing apparatus 10 (S109).

  The information processing apparatus 10 compares the settlement information associated with the “transmission time” with the settlement information associated with the “payment completion time”, and the “transmission time” associated with the same settlement information. The “settlement completion time” is determined as information to be stored in association with each other. Then, the information processing apparatus 10 stores the “transmission time” and the “settlement completion time” determined as the “transmission time” and “settlement completion time” to be stored in association with each other in the storage unit 122 (S110).

  Next, the flow of processing when the settlement apparatus 30 acquires the transmission time will be described using FIG.

  The processing in the merchandise registration apparatus 20 (the processing in S201 and S202) is the same as the processing in S101 and S102 in FIG. Further, the process of transmitting the settlement information (the process of S203) is the same as S103 of FIG.

  The settlement apparatus 30 acquires the time at which the settlement information is received as a “transmission time” that should be stored in a process described later (S204). The settlement apparatus 30 may determine the reception time as “transmission time” and convert it into data, or may receive the “transmission time” converted into data by the information processing apparatus 10 from the information processing apparatus 10 together with the settlement information. After receiving the settlement information, the settlement apparatus 30 operates in accordance with the customer's operation and performs a settlement process using the received settlement information (S205). Then, for example, when the button for completing the settlement is pressed by the customer, the settlement apparatus 30 acquires the time when the button is pressed as the “settlement completion time” (S206). Note that the timing to acquire as the payment completion time is not only the timing of pressing the button, but also the timing at which change or receipt is output or collected, the timing at which a predetermined screen to be displayed upon completion of the payment processing is displayed, etc. Good. Then, the settlement apparatus 30 associates the “transmission time” acquired in S204 and the “settlement completion time” acquired in S206 as the “transmission time” and “settlement completion time” to be stored with each other, and the information processing apparatus 10 (S207).

  Then, the information processing apparatus 10 determines the “transmission time” and the “payment completion time” received from the settlement apparatus 30 as the “transmission time” and the “payment completion time” to be stored in association with each other, and stores them in the storage unit 122. Store (S208).

  For convenience of explanation, FIGS. 4 and 5 show examples using the transmission time. Not only this but output time and reading time can also be used instead of transmission time.

  When using the output time, the product registration device 20 acquires the output time of the adjustment information or the adjustment identification information to the portable medium. Then, the information processing apparatus 10 receives both the settlement information and the output time from the product registration apparatus 20 in S102 or S202. Moreover, the merchandise registration apparatus 20 may output the settlement information or the settlement identification information and the output time on a portable medium. In this case, the settlement apparatus 30 reads the portable medium and acquires the output time included in the portable medium. Then, in S109 or S207, the information processing apparatus 10 acquires both the settlement completion time and the output time transmitted when the settlement is completed from the settlement apparatus 30.

  When the reading time is used, the payment apparatus 30 acquires the time when the payment information included in the portable medium is read as the reading time. Then, in S109 or S207, the information processing apparatus 10 acquires both the settlement completion time and the reading time transmitted when the settlement is completed from the settlement apparatus 30.

  As a result of the processing described with reference to FIGS. 4 and 5, the storage unit 122 stores information as illustrated in FIG. 6, for example. FIG. 6 is a diagram illustrating an example of information stored in the storage unit 122. The information stored in the storage unit 122 is not limited to the example in this figure. In the example of FIG. 6, information regarding three settlement processes is stored. Regarding the first settlement process, the “transmission time” is “2015/1/23 10:05” and the “settlement completion time” is “2015/1/23 10:10”. Regarding the second settlement process, the “transmission time” is “2015/1/23 10:15”, and the “settlement completion time” is “2015/1/23 10:32”. Regarding the third settlement process, the “transmission time” is “2015/1/23 10:18” and the “settlement completion time” is “2015/1/23 10:25”.

  The calculation unit 130 may calculate the number of settlement processes completed in 30 minutes from 10:00 to 10.30 as “2” using these “transmission time” and “settlement completion time”, for example. it can. In addition, the time taken for each checkout process is “5 minutes”, “17 minutes”, and “7 minutes”, respectively, and the calculation unit 130 sets the processing time per checkout process to about “9.7 minutes”. Can be calculated.

[Operation and Effect of First Embodiment]
As described above, according to the present embodiment, the “transmission time”, “output time”, or “reading time” and the “settlement completion time” indicating the time when the settlement process using the settlement information is completed in the settlement apparatus. Stored in the storage unit 122. Here, “transmission time”, “output time”, or “reading time” is information that can indicate the start time of processing based on a customer's operation in a series of processing of the information processing system 1 of the present invention. The “completion time” is information that can indicate the end time of the process for which the customer is in charge. Then, by analyzing the information stored in the storage unit 122, the manager or the like can know the time taken for the customer to complete the settlement process performed by operating the settlement apparatus 30. That is, according to the present embodiment, it is possible to obtain information that can be utilized for management analysis, such as whether or not the current system is difficult for the customer to handle.

  Specifically, in the present embodiment, using the information accumulated in the storage unit 122, for example, the number of settlement processes completed per unit time and the processing time per settlement process are calculated. Such information can be used as an index for determining whether or not the current system is operating properly, or where to improve.

[Modification of First Embodiment]
Further, in the present embodiment, the storage unit 120 includes, in addition to the transmission time, the output time or the reading time, and the settlement completion time, identification information (device identification information) of the settlement apparatus that has performed the settlement process using the settlement information. The storage unit 122 may be associated and stored. In this case, the acquisition unit 140 acquires the device identification information of the payment device 30 in addition to the payment completion time and the payment identification information from the payment device 30 that has executed the payment processing. The storage unit 120 stores (1) transmission time, output time, or reading time, (2) settlement completion time, and (3) device identification information in the storage unit 122 in association with each other. By doing so, the characteristics of each settlement apparatus 30 (for example, the number of settlement processes completed per unit time for each settlement apparatus 30 and the processing time per settlement process for each settlement apparatus 30) are analyzed. Possible information is accumulated in the storage unit 122, enabling more detailed management analysis.

  Also, in FIGS. 4 and 5, an example in which the settlement completion time (or a combination of the settlement completion time and the transmission time, the output time or the reading time) is transmitted every time one settlement process is completed in the settlement apparatus 30. However, the present embodiment is not limited to this. For example, the settlement apparatus 30 accumulates the settlement completion time (or a combination of the settlement completion time and the transmission time, the output time, or the reading time) in a storage area (not shown), and collectively processes the information processing apparatus at a predetermined timing. 10 may be configured to transmit.

  In addition, when the settlement apparatus 30 transmits the settlement completion time, the contents of the settlement process (for example, the total amount of money input by the customer, the amount of change paid out from the settlement apparatus 30, each product registered as a settlement target, or Information on discounts and discounts for each product) may be transmitted in association with each other. By doing so, information that can be used as it is as so-called journal data is stored in the storage unit 122.

[Second Embodiment]
The information processing apparatus 10 of the present embodiment has the same configuration as that of the first embodiment except for the following points.

[Processing configuration]
FIG. 7 is a block diagram conceptually showing the processing configuration of the information processing apparatus 10 of the second embodiment. As illustrated in FIG. 7, the information processing apparatus 10 according to the present embodiment further includes an acquisition unit 140. Similar to the first embodiment, the storage 103 stores a program module for realizing the function of the acquisition unit 140, and the CPU 101 realizes the function of the acquisition unit 140 by executing this program module.

  The acquisition unit 140 acquires customer attribute information. Customer attribute information is information that allows a customer to be classified into a predetermined category. Specific examples of customer attribute information include customer age or age group, customer gender, and the like. When the exemplified attribute information is used, for example, customers can be classified into categories by age group and categories by gender. However, customer attribute information is not limited to these examples.

  The acquisition unit 140 acquires customer attribute information using, for example, a medium that can identify the customer such as a store membership card, or image data that includes a customer's face imaged while registering or paying for a product. can do. In the case of a store membership card, information such as the customer's age and sex is registered together with the identification information of the membership card at the time of creation. Then, for example, when the membership card is read by a reading device provided in the merchandise registration device 20 or the checkout device 30, and the identification information of the membership card is transmitted to the acquisition unit 140, the acquisition unit 140 acquires the membership card. Using the identification information, customer attribute information such as age and gender can be acquired. Further, the image data including the customer's face is acquired via, for example, the merchandise registration device 20, the checkout device 30, or an imaging device provided in the vicinity of these devices. The acquisition unit 140 can process the image acquired from the imaging apparatus, recognize the age and sex of the customer, the number of customers, and the like, and acquire the recognition result as customer attribute information. However, the method by which the acquisition unit 140 acquires customer attribute information is not limited to these examples.

  The storage unit 120 of the present embodiment stores the customer attribute information acquired by the acquisition unit 140 in the storage unit 122 in association with each other in addition to the transmission time, output time, or reading time and settlement completion time.

  The calculation unit 130 of the present embodiment may calculate the number of settlement processes completed per unit time or the processing time per settlement process for each category based on customer attribute information. For example, the calculation unit 130 uses the attribute information associated with the transmission time, the output time, or the reading time and the settlement completion time, for each age group, for each gender, for each person, or for each combination thereof, You may calculate the number of settlement processes completed per process, or the processing time per settlement process.

[Operation example]
An example of the operation of the information processing apparatus 10 in this embodiment will be described with reference to FIG. FIG. 8 is a flowchart showing the flow of processing of the information processing apparatus 10 in the second embodiment. The processing flow described here is common to the designation method and the bill method, and is executed by the processing (S110 or S208) for storing the transmission time and the settlement completion time.

  The information processing apparatus 10 acquires information serving as a basis for acquiring customer attribute information (S301). For example, when the member card is read by the merchandise registration device 20 or the checkout device 30, the member identification information of the member card is transmitted to the information processing device 10. In addition, when image data including a person's face, which is an imaging device provided in the vicinity of the merchandise registration device 20 and the checkout device 30, is generated, the image data is transmitted to the information processing device 10. Then, the information processing apparatus 10 acquires customer attribute information based on the information acquired in S301 (S302). For example, the information processing apparatus 10 acquires customer attribute information such as the age and sex of the customer associated with the member identification information using the transmitted member identification information. Further, for example, the information processing apparatus 10 processes the image data and extracts a feature amount of a person included in the image data. Then, the information processing apparatus 10 compares the feature amount of the person extracted from the acquired image data with the feature amount of the customer face image data registered in advance, and matches the person included in the acquired image data. Identify customer face image data. Each customer's face image data is associated with each customer's attribute information, and the information processing apparatus 10 acquires the customer's attribute information associated with the identified customer's face image data. In S110 or S208, the information processing apparatus 10 stores “transmission time”, “settlement completion time”, and “customer attribute information” in the storage unit 122 in association with each other.

  In the present embodiment, as described in the first embodiment, the output time and the reading time can be used instead of the transmission time.

  As a result of the processing described with reference to FIG. 8, for example, information as illustrated in FIG. 9 is stored in the storage unit 122. FIG. 9 is a diagram illustrating an example of information stored in the storage unit 122. The information stored in the storage unit 122 is not limited to the example in this figure. In the example of FIG. 9, information regarding five settlement processes is stored. For the first settlement process, the “transmission time” is “2015/1/23 10:05”, the “settlement completion time” is “2015/1/23 10:10”, and the “attribute information” is “Female, 20s”. Regarding the second settlement process, the “transmission time” is “2015/1/23 10:15”, the “settlement completion time” is “2015/1/23 10:32”, and the “attribute information” is “Male, 40s”. For the third settlement process, the “transmission time” is “2015/1/23 10:18”, the “settlement completion time” is “2015/1/23 10:25”, and the “attribute information” is “Female, 30s”. For the fourth settlement process, the “transmission time” is “2015/1/23 10:20”, the “settlement completion time” is “2015/1/23 10:26”, and the “attribute information” is “Male, 20s”. Regarding the fifth settlement process, the “transmission time” is “2015/1/23 10:22”, the “settlement completion time” is “2015/1/23 10:34”, and the “attribute information” is “Female, 30s”.

  The calculation unit 130 uses these “transmission time”, “settlement completion time”, and “attribute information” to calculate the number of settlement processes completed per unit time and the processing time per settlement process as attribute information. It can be calculated for each category based on. For example, the calculation unit 130 can calculate “female: 2 cases” and “male: 1 case” for the number of settlement processes completed in 30 minutes from 10:00 to 10.30. For example, the calculation unit 130 can calculate “female: 8 minutes” and “male: 11.5 minutes” as the processing time per settlement process. The calculation unit 130 can also calculate the number of settlement processes completed per unit time and the processing time per settlement process for each sex and age group.

[Operation and Effect of Second Embodiment]
As described above, in the present embodiment, “customer attribute information” is stored in the storage unit 122 in association with “transmission time”, “output time”, or “reading time” and “settlement completion time”. As a result, information that can be classified by classification based on customer attribute information is stored in the storage unit 122. That is, according to the present embodiment, information that enables more detailed analysis can be accumulated in the storage unit 122.

  Specifically, in this embodiment, using the information accumulated in the storage unit 122, for example, the number of settlement processes completed per unit time and the processing time per settlement process are classified according to customer attribute information. It can be calculated separately. That is, according to this embodiment, a more detailed analysis result can be obtained.

  In each of the embodiments described above, the information processing apparatus 10 that mediates the settlement information between the merchandise registration apparatus 20 and the settlement apparatus 30 stores the transmission time, the output time, or the reading time and the settlement completion time. The function for mediating the data and the function for storing the transmission time, the output time, or the reading time and the settlement completion time may be realized by a separate device. Further, in the case of the designation method, the merchandise registration apparatus 20 can directly transmit the settlement information to the settlement apparatus 30. In this case, the merchandise registration apparatus 20 may determine the transmission time and the output time, and may transmit the transmission time or the output time together with the settlement information to the information processing apparatus 10 or the settlement apparatus 30.

[Third Embodiment]
In the present invention, the information processing apparatus 10 can collect useful information as long as it has at least the storage unit 120. In the present embodiment, an information processing apparatus 10 having a minimum configuration capable of obtaining the effects of the present invention will be described. The information processing apparatus 10 in the third embodiment may be the information processing apparatus 10 in each of the above-described embodiments, the settlement apparatus 30, or other than the information processing apparatus 10 and the settlement apparatus 30. It may be a device.

[Processing configuration]
FIG. 10 is a block diagram conceptually showing the processing configuration of the information processing apparatus 10 in the third embodiment. As illustrated in FIG. 10, the information processing apparatus 10 according to the present embodiment includes a storage unit 120 and a storage unit 122. The storage unit 120 and the storage unit 122 of the present embodiment are the same as the storage unit 120 or the storage unit 122 described in the first embodiment. Similarly to the first embodiment, the storage unit 120 of the present embodiment is also realized by the CPU 101 executing a program module that realizes the function of the storage unit 120 stored in the storage 103.

[Operation example]
An example of the operation of the information processing apparatus 10 according to this embodiment will be described with reference to FIG. FIG. 11 is a flowchart showing the flow of processing of the information processing apparatus 10 in the third embodiment.

  The storage unit 120 of the information processing apparatus 10 acquires the transmission time and the payment completion time (S401). The transmission time and the settlement completion time may be transmitted to the information processing apparatus 10 at the same timing in an already associated state. For example, the transmission time and the settlement completion time are transmitted at different timings in a state where they can be associated with each other with some identification information. You may come. Then, the storage unit 120 of the information processing apparatus 10 stores the acquired transmission time and the settlement completion time in the storage unit 122 in association with each other (S402).

  Also in this embodiment, as described in the first embodiment, the output time and the reading time can be used instead of the transmission time.

[Effect of the third embodiment]
As described above, according to this embodiment, it is possible to obtain information that can be used for management analysis.

[Fourth Embodiment]
[Processing configuration]
FIG. 12 is a block diagram conceptually showing the processing configuration of the information processing apparatus 10 in the fourth embodiment. As illustrated in FIG. 12, the information processing apparatus 10 according to the present embodiment includes a time acquisition unit 150 and a display control unit 160.

  The information processing apparatus 10 of the present embodiment also has a hardware configuration as shown in FIG. 3 as in the first embodiment. The storage 103 stores program modules for realizing the functions of the time acquisition unit 150 and the display control unit 160. When the CPU 101 executes these program modules, the time acquisition unit 150 and the display control unit 160 perform the same. Realized.

  The time acquisition unit 150 transmits the settlement information of the product registered as a settlement target or the settlement identification information for identifying the settlement information, the output time of the settlement information or the settlement identification information to the portable medium, or the The portable medium reading time by the settlement apparatus that performs the settlement process using the settlement information and the settlement completion time indicating the time when the settlement process is completed in the settlement apparatus are acquired.

  The time acquisition unit 150 is similar to the reception unit 110 and the storage unit 120 of the first embodiment, and includes the transmission time, output time, or reading time of certain settlement information, and the settlement completion time in the settlement process using the settlement information. Can be obtained.

  The display control unit 160 displays at least one of the transmission time, the output time, or the reading time acquired by the time acquisition unit 150 and the settlement completion time on a display device (not shown).

  The display device is a device such as an LCD or a CRT display that displays a screen corresponding to drawing data processed by the CPU 101 or GPU (not shown) of the information processing apparatus 10. The display device is connected to the information processing apparatus 10 via the input / output I / F 104 of the information processing apparatus 10. The display control unit 160 generates drawing data of a screen or a screen element that displays at least one of the transmission time, the output time, or the reading time acquired by the time acquisition unit 150 and the payment completion time. The drawing data is output to the display device via the I / F 104. The display device may be connected to another device that is communicably connected to the information processing device 10 via the communication module 105. In this case, the display control unit 160 can display a screen based on the drawing data on the display device via the other device by transmitting the drawing data to the other device via the communication module 105.

  An operation example of this embodiment will be described with reference to FIG. FIG. 13 is a flowchart showing the flow of processing of the information processing apparatus 10 in the fourth embodiment.

  The time acquisition unit 150 acquires at least one of a transmission time, an output time, or a reading time and a payment completion time (S501). The time acquisition unit 150 acquires the transmission time, the output time, or the reading time, and the settlement completion time in the same manner as the reception unit 110 and the storage unit 120 of the first embodiment. Then, the display control unit 160 generates drawing data for displaying the transmission time, output time, or reading time acquired by the time acquisition unit 150 and the payment completion time on a display device (not shown) ( S502). For example, as described in the first embodiment, the display control unit 160 uses the ID unique to each settlement information to grasp the correspondence between the transmission time, the output time, or the reading time, and the settlement completion time, Drawing data is generated based on the correspondence. Then, the display control unit 160 outputs drawing data to a display device (not shown) (S503). The display device receives the drawing data output in S503, and displays a screen that displays the transmission time, the output time, or the reading time, and the settlement completion time based on the drawing data.

[Operation and Effect of Fourth Embodiment]
As described above, according to the present embodiment, drawing data of a screen or a screen element that displays a transmission time, an output time, or a reading time of a certain checkout information and a checkout completion time is generated and output to the display device. The Then, on the display device, a screen for displaying the transmission time, the output time, or the reading time and the payment completion time of the payment information is displayed. Thereby, the person on the store side can confirm information that can be utilized for management analysis via the display device.

  As mentioned above, although embodiment of this invention was described with reference to drawings, these are the illustrations of this invention, Various structures other than the above are also employable.

  In the plurality of sequence diagrams and flowcharts used in the above description, a plurality of steps (processes) are described in order. However, the execution order of the steps executed in each embodiment is limited to the description order. Not. In each embodiment, the order of the illustrated steps can be changed within a range that does not hinder the contents. Moreover, each above-mentioned embodiment can be combined in the range in which the content does not conflict.

Hereinafter, examples of the reference form will be added.
1.
Settlement information of a product registered as a checkout target or a payment identification information transmission time for identifying the checkout information, an output time of the checkout information or the checkout identification information to a portable medium, or a checkout using the checkout information A time acquisition means for acquiring a reading time of the portable medium by a settlement apparatus that performs processing, and a settlement completion time indicating a time when the settlement process is completed in the settlement apparatus;
Display control means for displaying at least one of the transmission time, the output time, or the reading time and the payment completion time on a display unit;
An information processing apparatus comprising:
2.
Computer
Settlement information of a product registered as a checkout target or a payment identification information transmission time for identifying the checkout information, an output time of the checkout information or the checkout identification information to a portable medium, or a checkout using the checkout information Obtaining a read time of the portable medium by a settlement apparatus that performs processing, and a settlement completion time indicating a time when the settlement process is completed in the settlement apparatus;
Displaying at least one of the transmission time, the output time, or the reading time and the payment completion time on a display unit;
Information processing method including the above.
3.
Computer
Settlement information of a product registered as a checkout target or a payment identification information transmission time for identifying the checkout information, an output time of the checkout information or the checkout identification information to a portable medium, or a checkout using the checkout information A time acquisition means for acquiring a reading time of the portable medium by a settlement apparatus that performs processing, and a settlement completion time indicating a time at which the settlement process is completed in the settlement apparatus;
Display control means for displaying at least one of the transmission time, the output time, or the reading time and a payment completion time on a display unit;
Program to function as.
4).
Settlement information of a product registered as a checkout target or a payment identification information transmission time for identifying the checkout information, an output time of the checkout information or the checkout identification information to a portable medium, or a checkout using the checkout information An information processing apparatus comprising storage means for associating and storing in a storage means a reading time of the portable medium by a settlement apparatus that performs processing and a settlement completion time indicating a time when the settlement process is completed in the settlement apparatus.
5.
It further comprises acquisition means for acquiring customer attribute information,
The storage means includes
In addition to the transmission time, the output time, or the reading time and the settlement completion time, the acquired customer attribute information is associated with each other and stored in the storage unit.
4). The information processing apparatus described in 1.
6).
For each checkout process, the number of checkout processes completed per unit time or the processing time per checkout process is calculated using the transmission time, the output time, or the reading time and the checkout completion time. A calculation means for further comprising:
4). Or 5. The information processing apparatus described in 1.
7).
It further comprises acquisition means for acquiring customer attribute information,
The storage means includes
In addition to the transmission time, the output time, or the reading time and the settlement completion time, the customer attribute information acquired by the acquisition unit is associated and stored in the storage unit,
The calculating means includes
For each category based on the customer's attribute information, calculate the number of settlement processes completed per unit time, or the processing time per settlement process.
6). The information processing apparatus described in 1.
8).
The storage means includes
In addition to the transmission time, the output time, or the reading time and the settlement completion time, the identification information of the settlement apparatus that executed the settlement process is associated with each other and stored in the storage unit.
4). To 7. The information processing apparatus according to any one of the above.
9.
Receiving means for receiving the settlement completion time and identification information for uniquely identifying the settlement information used in the settlement process from the settlement apparatus that has performed the settlement process;
The storage means includes
Based on the identification information received by the receiving means, the settlement completion time received by the receiving means is stored in the storage means in association with the transmission time, the output time, or the reading time.
4). To 8. The information processing apparatus according to any one of the above.
10.
Computer
Settlement information of a product registered as a checkout target or a payment identification information transmission time for identifying the checkout information, an output time of the checkout information or the checkout identification information to a portable medium, or a checkout using the checkout information An information processing method comprising: associating and storing in a storage means a reading time of the portable medium by a settlement apparatus that performs processing and a settlement completion time indicating a time when the settlement process is completed in the settlement apparatus.
11.
The computer is
Get customer attribute information,
In addition to the transmission time, the output time, or the reading time and the settlement completion time, the acquired customer attribute information is associated with each other and stored in the storage unit.
Further includes: Information processing method described in 1.
12
The computer is
For each checkout process, the number of checkout processes completed per unit time or the processing time per checkout process is calculated using the transmission time, the output time, or the reading time and the checkout completion time. To
Further includes: Or 11. Information processing method described in 1.
13.
The computer is
Get customer attribute information,
In addition to the transmission time, the output time, or the reading time and the settlement completion time, the acquired attribute information of the customer is associated and stored in the storage means,
For each category based on the customer's attribute information, calculate the number of settlement processes completed per unit time, or the processing time per settlement process.
Further includes: Information processing method described in 1.
14
The computer is
In addition to the transmission time, the output time, or the reading time and the settlement completion time, the identification information of the settlement apparatus that executed the settlement process is associated with each other and stored in the storage unit.
Further includes: To 13. The information processing method as described in any one of these.
15.
The computer is
Receiving identification information for uniquely identifying the payment completion time and the payment information used in the payment process from the payment apparatus that has executed the payment process;
Based on the received identification information, the received settlement completion time is stored in the storage means in association with the transmission time, the output time, or the reading time.
Including. To 14. The information processing method as described in any one of these.
16.
Computer
Settlement information of a product registered as a checkout target or a payment identification information transmission time for identifying the checkout information, an output time of the checkout information or the checkout identification information to a portable medium, or a checkout using the checkout information A program for functioning as a storage means for associating a reading time of the portable medium by a settlement apparatus that performs processing with a settlement completion time indicating a time at which the settlement process is completed in the settlement apparatus and storing it in a storage section.
17.
The computer,
Further function as an acquisition means for acquiring customer attribute information,
As the storage means,
In addition to the transmission time, the output time, or the reading time and the settlement completion time, the acquired customer attribute information is associated with each other and stored in the storage means.
16. The program described in.
18.
The computer,
For each checkout process, the number of checkout processes completed per unit time or the processing time per checkout process is calculated using the transmission time, the output time, or the reading time and the checkout completion time. Calculating means to
To further function as Or 17. The program described in.
19.
The computer,
Further function as an acquisition means for acquiring customer attribute information,
As the storage means,
In addition to the transmission time, the output time, or the reading time and the settlement completion time, the customer attribute information acquired by the acquisition unit is associated and stored in the storage unit,
As the calculation means,
For each category based on the customer attribute information, the number of settlement processes completed per unit time or the processing time per settlement process is calculated.
18. The program described in.
20.
The computer as the storage means,
In addition to the transmission time, the output time, or the reading time and the settlement completion time, the identification information of the settlement apparatus that has performed the settlement process is associated with each other and stored in the storage unit.
16. To 19. The program as described in any one of these.
21.
The computer,
The identification information that uniquely identifies the settlement information used in the settlement process and the settlement process is further functioned as a receiving unit that receives from the settlement apparatus that has performed the settlement process,
As the storage means,
Based on the identification information received by the receiving unit, the settlement completion time received by the receiving unit is stored in the storage unit in association with the transmission time, the output time, or the reading time.
16. To 20. The program as described in any one of these.

  This application claims the priority on the basis of Japanese application Japanese Patent Application No. 2015-039633 for which it applied on February 27, 2015, and takes in those the indications of all here.

Claims (6)

The settlement process is performed in the settlement apparatus that performs the settlement process using the settlement information according to the transmission time of the settlement information of the commodity registered by the operation of the store clerk as the settlement target or the output time to the portable medium and the settlement information. Time acquisition means for acquiring a payment completion time indicating a completed time;
Storage means for storing the transmission time or the output time and the settlement completion time in association with each other in storage means;
Calculation for calculating the number of settlement processes completed per unit time or the processing time per settlement process using the transmission time or the output time and the settlement completion time stored in the storage means Means,
Attribute acquisition means for acquiring customer attribute information,
The storage means includes
In addition to the transmission time or the output time and the settlement completion time, the customer attribute information acquired by the attribute acquisition unit is further associated and stored in the storage unit,
The calculating means includes
For each category based on the customer's attribute information, calculate the number of settlement processes completed per unit time, or the processing time per settlement process.
Information processing device. The storage means includes
In addition to the transmission time or the output time and the settlement completion time, identification information of the settlement apparatus that has performed the settlement process is further associated and stored in the storage means.
The information processing apparatus according to claim 1 . Receiving means for receiving the settlement completion time and identification information for uniquely identifying the settlement information used in the settlement process from the settlement apparatus that has performed the settlement process;
The storage means includes
Based on the identification information received by the receiving means, the settlement completion time received by the receiving means is stored in the storage means in association with the transmission time or the output time.
The information processing apparatus according to claim 1 or 2 . A plurality of the checkout devices are communicably connected;
The information processing apparatus according to any one of claims 1 to 3 . Computer
The transmission time of the settlement information of the commodity registered as the settlement target or the output time to the portable medium, and the time when the settlement process is completed in the settlement apparatus that performs the settlement process using the settlement information according to the operation of the customer To obtain the checkout completion time and customer attribute information ,
The transmission time or the output time, the settlement completion time, and the attribute information of the customer are stored in association with each other,
Using the transmission time or the output time and the settlement completion time stored in the storage means, the number of settlement processes completed per unit time or the processing time per settlement process is calculated as the customer Calculate for each category based on the attribute information of
Information processing method including the above. Computer
The transmission time of the settlement information of the commodity registered as the settlement target or the output time to the portable medium, and the time when the settlement process is completed in the settlement apparatus that performs the settlement process using the settlement information according to the operation of the customer A payment completion time, and a time acquisition means for acquiring
Attribute acquisition means for acquiring customer attribute information;
Storage means for storing the transmission time or the output time, the settlement completion time, and the customer attribute information in association with each other in a storage means,
Using the transmission time or the output time and the settlement completion time stored in the storage means, the number of settlement processes completed per unit time or the processing time per settlement process is calculated as the customer Means for calculating for each category based on the attribute information of
Program to function as.

Images