JP2013054588A - Sale management system and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a sale management system and a program which improve convenience related to purchase of a commodity in a facility.SOLUTION: The sale management system for performing sales control of commodities retailed in a facility includes: storage means for storing a face image of each user authorized to use the facility and identification information of each of the users for using the facility in association with each other; first imaging means for taking a face image of a user who purchases one or more commodities retailed; user identification means for comparing a face image taken by the first imaging means with a face image stored by the storage means and identifying identification information on the user whose face image was taken by the first imaging means from the storage means; sales information registration means for causing the storage means to store sales information regarding sales of commodities determined as purchase objects in association with the identification information identified by the user identification means; and settlement means for performing settlement of the commodities related to the sales information on the basis of the sales information stored in association with the identification information.

Description

  Embodiments described herein relate generally to a sales management system and a program.

  2. Description of the Related Art Conventionally, there is a technique related to face matching (face authentication) for identifying a person imaged by the imaging device by comparing a face image of the person imaged by the imaging device with a face image of each person stored in advance. Existing. Conventionally, there has been proposed a system in which this face matching technique is applied to entrance / exit management of accommodation facilities and the like.

  By the way, in the facility such as the accommodation facility, there exists a sales format for independently retailing goods and services. In the case of this sales format, each time a user of a facility purchases a product or service, he / she pays the price to the store, which may lead to troublesome payment.

  The sales management system according to the embodiment is a sales management system that conducts sales channels for merchandise to be retailed in a facility, and includes storage means, first imaging means, user identification means, sales information registration means, And payment means. The storage means stores the face image of each user who is permitted to use the facility in association with the identification information of each user when using the facility. The first imaging means captures a face image of a user who purchases a product. The user specifying means collates the face image captured by the first image capturing means with the face image stored in the storage means, and stores the identification information of the user whose face image is captured by the first image capturing means from the storage means. Identify. The sales information registering means stores the sales information relating to the sale of the product to be purchased in the storage means in association with the identification information specified by the user specifying means. Based on the sales information stored in association with the identification information, the settlement means settles the product related to the sales information.

FIG. 1 is a block diagram illustrating a schematic configuration of a sales management system according to an embodiment. FIG. 2 is a schematic configuration block diagram of the check-in terminal. FIG. 3 is a schematic block diagram of the sales registration terminal. FIG. 4 is a schematic configuration block diagram of the data management apparatus. FIG. 5 is an explanatory diagram of an example of the data format of the user database. FIG. 6 is a flowchart showing the procedure of the check-in process. FIG. 7 is a flowchart showing the procedure of the sales registration process. FIG. 8 is a flowchart showing the procedure of the checkout process.

  Below, the sales management system and program which concern on this embodiment are demonstrated with reference to drawings. In the present embodiment, an example in which the sales management system and program are applied to sales management of products and services that are independently retailed in the accommodation facility will be described. “Individually retailed” means a form of sales in which goods and services (hereinafter collectively referred to as “products”) are paid separately from the usage fee of the accommodation facility itself.

  FIG. 1 is a schematic configuration block diagram of a sales management system 10 according to an embodiment. The sales management system 10 includes a check-in terminal 20, a sales registration terminal 30 that is arranged at a sales location of products, and a data management device 40. The check-in terminal 20, the sales registration terminal 30, and the data management device 40 are connected via a network N so that they can communicate with each other. The number of check-in terminals 20 and sales registration terminals 30 connected to the network N is not particularly limited.

  The check-in terminal 20 is arranged at the front of the accommodation facility or the like, and performs a check-in procedure and a check-out procedure for a user who uses the accommodation facility.

  FIG. 2 is a schematic configuration block diagram of the check-in terminal 20. As shown in the figure, the check-in terminal 20 includes a CPU (Central Processing Unit) 21, a ROM (Read Only Memory) 22, a RAM (Random Access Memory) 23, a network interface 24, an operation input unit 25, a display unit 26, A printer unit 27, an imaging unit 28, and a storage unit 29 are provided, and these units are connected to each other via a bus line such as an address bus or a data bus.

  The CPU 21 controls the entire check-in terminal 20, and comprehensively controls the operation of the check-in terminal 20 by executing various computer-readable programs stored in the ROM 22 and the storage unit 29. The ROM 22 stores various programs executed by the CPU 21 and various data. The RAM 23 temporarily stores various programs executed by the CPU 21 and various data, and functions as a working area.

  The network interface 24 controls data communication with other devices connected through the network N. The operation input unit 25 includes a keyboard, a pointing device, and the like, and notifies the CPU 21 of an operation signal corresponding to the operation content. The display unit 26 includes a display device such as an LCD (Liquid Crystal Display), and displays characters corresponding to display data supplied from the CPU 21. The printer unit 27 outputs (prints) a receipt or the like based on the print data supplied from the CPU 21.

  The imaging unit 28 is an imaging device having an imaging element such as a CCD (Charge Coupled Device) image sensor or a CMOS (Complementary Metal Oxide Semiconductor). The imaging unit 28 is disposed at a position where the user's face can be imaged, and outputs an image obtained by the imaging to the CPU 21. The storage unit 29 includes, for example, a hard disk drive device, an SSD (Solid State Drive), and the like, and stores various information in addition to programs executed by the CPU 21.

  In the above configuration, the CPU 21 cooperates with a program stored in the ROM 22 or the storage unit 29 to realize a predetermined operation (function) at the time of user check-in / check-out.

  Specifically, the CPU 21 acquires an image of the user's face imaged by the imaging unit 28 (hereinafter referred to as a face image) by starting an imaging operation of the imaging unit 28 at the time of user check-in. . In addition, the CPU 21 transmits a check-in request including the face image of the user imaged by the imaging unit 28 and the room number of the accommodation room assigned to the user to the data management device 40. Here, the room number functions as user identification information when using the accommodation facility. Other information such as the user's name and address may be included in the check-in request and transmitted. Moreover, it is good also as a form which transmits to the data management apparatus 40 the sales registration request | requirement containing the room number of the accommodation room allocated to the user and the accommodation fee of the said accommodation room with a check-in request | requirement.

  In addition, the CPU 21 acquires the face image of the user imaged by the imaging unit 28 by starting the imaging operation of the imaging unit 28 when the user checks out. In addition, the CPU 21 transmits a checkout request including the user's face image captured by the imaging unit 28 to the data management device 40. When the CPU 21 receives sales information, which will be described later, from the data management device 40 as a response to the checkout request, the CPU 21 sums up all the products based on the unit price of each product included in the sales information and the number of items sold. Calculate the amount. Then, the CPU 21 performs a settlement process based on the calculated total amount, displays the settlement content on the display unit 26, and prints a receipt or a receipt indicating the settlement content from the printer unit 27.

  Returning to FIG. 1, the sales registration terminal 30 is a PC, a POS terminal, or the like provided for each retail store that sells products in the facility, and registers sales of products purchased by users.

  FIG. 3 is a schematic configuration block diagram of the sales registration terminal 30. As shown in the figure, the sales registration terminal 30 includes a CPU 31, a ROM 32, a RAM 33, a network interface 34, an operation input unit 35, a code scanner 36, a display unit 37, an imaging unit 38, and a storage unit 39. They are connected to each other via a bus line such as an address bus or a data bus.

  The CPU 31 controls the entire sales registration terminal 30, and comprehensively controls the operation of the sales registration terminal 30 by executing various computer-readable programs stored in the ROM 32 and the storage unit 39. The ROM 32 stores various programs executed by the CPU 31 and various data. The RAM 33 temporarily stores various programs executed by the CPU 31 and various data, and functions as a working area.

  The network interface 34 controls data communication with other devices connected through the network N. The operation input unit 35 includes a keyboard, a pointing device, various keys, and the like, and notifies the CPU 31 of an operation signal corresponding to the operation content. The code scanner 36 optically reads a code symbol such as a barcode or a two-dimensional code associated with the product in a form attached to the product, and outputs the read data to the CPU 31. The display unit 37 has a display device such as an LCD and displays characters corresponding to display data supplied from the CPU 31.

  The imaging unit 38 is an imaging device having an imaging element such as a CCD image sensor or a CMOS. The imaging unit 38 is arranged at a position where the face of the user who purchases the product can be imaged, and outputs an image obtained by the imaging to the CPU 31. The storage unit 39 includes, for example, a hard disk drive device, an SSD, and the like, and stores various information in addition to a program executed by the CPU 31.

  In the above configuration, the CPU 31 cooperates with a program stored in the ROM 32 or the storage unit 39 to realize a predetermined operation (function) when the user purchases a product.

  Specifically, the CPU 31 acquires the face image of the user imaged by the imaging unit 38 by starting the imaging operation of the imaging unit 38 when the user purchases the product. In addition, the CPU 31 transmits a user identification request including the user's face image captured by the imaging unit 38 to the data management device 40. When the CPU 31 receives the user's room number from the data management device 40 as a response to the user identification request, the CPU 31 includes the room number and sales information regarding sales of each product that the user has purchased. A registration request is transmitted to the data management device 40. The sales information includes the product name, unit price, number of units sold, etc. of each product targeted for sale (purchase target).

  Here, a point-of-sale information management (POS) system that centrally manages a product code for identifying each product (for example, a JAN (Japan Article Number) code) and product information including the product name and unit price of the product is provided. When installed in the sales management system 10, the sales information may be generated using the product code of the product to be sold.

  For example, a code symbol such as a barcode associated with a product is read by the code scanner 36, and the product code included in the read data is displayed as sales information instead of the product name and unit price. It is good also as a form which includes and transmits. Further, the product information corresponding to the product code of the data read by the code scanner 36 is read from the product master file (not shown) in which the product code and product information of each product are stored in association with each other, and this is included in the sales information. May be transmitted. The merchandise master file may be held by the sales registration terminal 30 itself, or may be held by another device connected to the data management device 40 or the network N.

  Returning to FIG. 1, the data management device 40 records and manages the check-in / check-out of users, and records and manages the sales information of products purchased by each user.

  FIG. 4 is a schematic configuration block diagram of the data management device 40. As shown in the figure, the data management device 40 includes a CPU 41, a ROM 42, a RAM 43, a network interface 44, an operation input unit 45, a display unit 46, and a storage unit 47, each of which is a bus such as an address bus or a data bus. They are connected to each other via a line.

  The CPU 41 controls the entire data management device 40, and comprehensively controls the operation of the data management device 40 by executing various computer-readable programs stored in the ROM 42 and the storage unit 47. The ROM 42 stores various programs executed by the CPU 41 and various data. The RAM 43 temporarily stores various programs executed by the CPU 41 and various data, and functions as a working area.

  The network interface 44 controls data communication with other devices connected through the network N. The operation input unit 45 includes a keyboard, a pointing device, and the like, and notifies the CPU 41 of an operation signal corresponding to the operation content. The display unit 46 has a display device such as an LCD and displays characters corresponding to display data supplied from the CPU 41.

  The storage unit 47 includes, for example, a hard disk drive device, an SSD, and the like, and stores various types of information in addition to a program executed by the CPU 41. In addition, the storage unit 47 includes a user database 50 that records and manages various information related to the user.

  FIG. 5 is an explanatory diagram of an example of the data format of the user database 50. As shown in the figure, the user database 50 stores data items for storing room numbers of accommodation rooms and user information such as names, addresses, and telephone numbers of users who use the room numbers. An item, a data item that stores the face image of the user, and a data item that stores sales information of each product purchased by the user. Here, each room number of an accommodation room shall be registered beforehand. Further, when the user information of the user is known in advance by the accommodation reservation or the like, the user information may be registered in advance in association with the corresponding room number. The user database 50 is preferably backed up to another storage device or storage medium in a predetermined unit such as every day.

  In the above configuration, the CPU 41 cooperates with a program stored in the ROM 42 or the storage unit 47 to realize a predetermined operation (function) in response to various requests from the check-in terminal 20 and the sales registration terminal 30. To do.

  Specifically, when receiving a check-in request from the check-in terminal 20, the CPU 41 searches the user database 50 for a room number that matches the room number included in the check-in request. Then, the CPU 41 registers information such as a face image included in the check-in request in a corresponding data item in the user database 50 in association with the matched room number.

  Further, when receiving the user identification request from the sales registration terminal 30, the CPU 41 collates the face image included in the user identification request with the face image of each user registered in the user database 50. When the matching face image is specified from the user database 50, the CPU 41 reads out the room number stored in association with the face image and transmits (replies) it to the sales registration terminal 30. Note that a known face detection technique, pattern matching technique, face authentication technique, or the like is used for face image matching. If no matching face image exists in the user database 50, error information indicating that the user cannot be specified is returned to the sales registration terminal 30.

  Further, when receiving a sales registration request from the check-in terminal 20 or the sales registration terminal 30, the CPU 41 searches the user database 50 for a room number that matches the room number included in the sales registration request. Then, the CPU 41 sequentially registers the sales information included in the sales registration request in the corresponding data item of the user database 50 in association with the matched room number.

  Further, when receiving a checkout request from the check-in terminal 20, the CPU 41 collates the face image included in the checkout request with the face image of each user registered in the user database 50. Then, when the matching face image is specified from the user database 50, the CPU 41 reads all the sales information registered in association with the face image and transmits (replies) it to the check-in terminal 20. If no matching face image exists in the user database 50, error information indicating that the user cannot be specified is returned to the check-in terminal 20.

  Next, the operation of the sales management system 10 will be described. First, the procedure of check-in processing executed between the check-in terminal 20 and the data management device 40 will be described with reference to FIG. FIG. 6 is a flowchart showing the procedure of the check-in process.

  When the CPU 21 of the check-in terminal 20 is notified of the start of the check-in procedure by the operation signal from the operation input unit 25, the CPU 21 causes the image pickup unit 28 to start an image pickup operation (step S11). Subsequently, the CPU 21 captures the face image of the user who checks in, which is imaged by the imaging unit 28, into the RAM 23 or the like (step S12). Here, the face image of the user may be a form in which a face is detected from the captured image of the imaging unit 28 using a known face detection technique or the like, and is automatically acquired according to the detection result. It is good also as a form acquired according to operation of the input part 25. FIG.

  Next, the CPU 21 of the check-in terminal 20 transmits a check-in request including the face image of the user captured in step S12 and the room number of the accommodation room in which the user stays to the data management device 40 (step). S13). Then, the CPU 21 stops the imaging operation of the imaging unit 28 (step S14) and ends the process. When a plurality of users stay in the same accommodation room, each user's face image may be acquired and included in the check-in request together with the same room number.

  On the other hand, when receiving the check-in request from the check-in terminal 20, the CPU 41 of the data management device 40 searches the user database 50 for a room number that matches the room number included in the check-in request (step S21). . Then, the CPU 41 registers the information such as the face image included in the check-in request in the corresponding data item in the user database 50 in association with the matched room number (step S22), and ends the process.

  Next, with reference to FIG. 7, the procedure of the sales registration process executed between the sales registration terminal 30 and the data management device 40 will be described. FIG. 7 is a flowchart showing the procedure of the sales registration process.

  When the purchase of the product is notified by the operation signal from the operation input unit 35, the CPU 31 of the sales registration terminal 30 causes the imaging unit 28 to start an imaging operation (step S31). Subsequently, the CPU 31 captures the face image of the user who purchases the product imaged by the imaging unit 28 into the RAM 33 or the like (step S32). Here, the user's face image may be a form in which a face is detected from the captured image of the imaging unit 38 using a known face detection technique or the like and is automatically acquired according to the detection result. It is good also as a form acquired according to operation of the input part 35. FIG.

  Next, the CPU 31 of the sales registration terminal 30 transmits a user identification request including the face image of the user captured in step S32 to the data management device 40 (step S33). Then, the CPU 21 stops the imaging operation of the imaging unit 28 (step S34), and proceeds to step S35.

  When receiving the user identification request from the sales registration terminal 30, the CPU 41 of the data management device 40 collates the face image included in the user identification request with each face image registered in the user database 50 ( Step S41). When the CPU 41 specifies a face image matching the user from the user database 50, the CPU 41 reads out the room number stored in association with the face image (step S42). And CPU41 transmits the room number read by step S42 to the sales registration terminal 30 which is a transmission source of a user specific request | requirement (step S43), and transfers to step S44.

  When the CPU 31 of the sales registration terminal 30 receives a room number from the data management device 40 as a response to the user identification request, it waits for input of sales information. When the operator inputs product information (product name, unit price, product code, etc.) and the number of sales through the operation input unit 35 and the code scanner 36, the CPU 31 accepts this input signal as sales information (step S35). ). Then, the CPU 31 transmits a sales registration request including the input sales information and the room number received from the data management device 40 to the data management device 40 (step S36), and ends the process.

  When receiving the sales registration request from the sales registration terminal 30, the CPU 41 of the data management device 40 searches the user database 50 for a room number that matches the room number included in the sales registration request (step S44). Then, the CPU 41 registers the product information and the sales quantity included in the sales registration request in the corresponding data item in the user database 50 in association with the matched room number (step S45), and ends the process.

  Even when a sales registration request is transmitted from the check-in terminal 20, the processing contents are the same as those in the sales registration process. However, if the room number is known in advance, the check-in terminal 20 and the data management device 40 In step S35 and step S44, the processes after step S35 may be executed. In step S43, when error information is transmitted from the data management device 40 instead of the room number, the CPU 31 of the sales registration terminal 30 re-captures the face image together with a message indicating that the user cannot be specified. It is assumed that a prompt message is displayed on the display unit 37.

  Next, with reference to FIG. 8, a procedure of check-out processing executed between the check-in terminal 20 and the data management device 40 will be described. FIG. 8 is a flowchart showing the procedure of the checkout process.

  When the CPU 21 of the check-in terminal 20 is notified of the start of the check-out procedure by an operation signal from the operation input unit 25, the CPU 21 causes the imaging unit 28 to start an imaging operation (step S51). Subsequently, the CPU 21 captures the face image of the user to be checked out imaged by the imaging unit 28 into the RAM 23 or the like (step S52).

  Next, the CPU 21 of the check-in terminal 20 transmits a check-out request including the face image of the user captured in step S52 to the data management device 40 (step S53). Then, the CPU 21 stops the imaging operation of the imaging unit 28 (step S54), and proceeds to step S55.

  On the other hand, when receiving the check-out request from the check-in terminal 20, the CPU 41 of the data management device 40 collates the face image included in the check-out request with each face image registered in the user database 50 ( Step S61). When the CPU 41 identifies a face image matching the user from the user database 50, the CPU 41 reads all the sales information registered in association with the room number of the face image from the user database 50 (step S62). Then, the CPU 41 transmits the sales information read in step S62 to the check-in terminal 20 that is the transmission source of the check-out request (step S63), and ends the process.

  Here, after the process of step S62, the CPU 41 of the data management device 40 deletes the user information, the face image, and the sales information about the checked-out user from the user database 50. It does not matter. In addition, when deleting, it is preferable to back up user information, face images, and sales information in another storage medium in association with the corresponding room number and date / time information.

  When the CPU 21 of the check-in terminal 20 receives sales information from the data management device 40 as a response to the check-out request, the CPU 21 sums up all the products based on the unit price of each product included in the sales information and the number of items sold. The amount is calculated (step S55). Then, the CPU 21 performs a settlement process based on the calculated total amount (step S56), displays the settlement content on the display unit 26, and causes the printer unit 27 to print a receipt or a receipt indicating the settlement content. (Step S57), the process ends.

  If the product information is included in the sales information, product information corresponding to the product code is obtained from a product master file (not shown), and based on the unit price included in the product information and the number of products sold. The total amount of all products shall be calculated. In step S62, when error information is transmitted from the data management device 40 instead of the sales information, the CPU 21 of the check-in terminal 20 re-captures the face image together with a message indicating that the user cannot be specified. It is assumed that a prompt message is displayed on the display unit 26.

  As described above, according to the present embodiment, the user's face image is registered in association with the room number that is identification information when the user uses the accommodation facility at the time of check-in to the accommodation facility. The room number is specified from the face image of the user at the time of product purchase and check-out. Further, the sales information of each product purchased in the accommodation facility is centrally managed in association with the room number of the user specified from the face image, and settlement of each product purchased at the time of check-out is executed.

  As a result, users can purchase products in the facility without spending money, and they can pay for each purchased product at the time of checkout. Convenience related to the purchase of can be improved.

  As mentioned above, although embodiment of this invention was described, the said embodiment was shown as an example and is not intending limiting the range of invention. The above embodiment can be implemented in various other forms, and various omissions, replacements, changes, additions, and the like can be made without departing from the scope of the invention. Moreover, the said embodiment and its deformation | transformation are included in the range of the invention, the summary, and the invention described in the claim, and its equal range.

  For example, in the above embodiment, the face management is performed by the data management device 40. However, the present invention is not limited to this, and the check-in terminal 20 and the sales registration terminal 30 are registered in the user database 50 of the data management device 40. It is good also as a form which collates a face image in the check-in terminal 20 and the sales registration terminal 30 by setting it as the structure which can refer to each user's face image made.

  In the above embodiment, the check-in terminal 20 and the sales registration terminal 30 are individually provided. However, the functions of the check-in terminal 20 and the sales registration terminal 30 may be realized by a single terminal device. Good.

  Moreover, although the said embodiment demonstrated the form applied to the accommodation facility, the aspect to apply is not restricted to this, You may apply to other shared facilities and commercial facilities.

  In addition, the program executed by each device of the above embodiment is provided by being incorporated in advance in a storage medium (ROM or storage unit) included in each device, but is not limited thereto, and can be installed in a form or executable. Various types of files may be recorded and provided on a computer-readable recording medium such as a CD-ROM, a flexible disk (FD), a CD-R, or a DVD (Digital Versatile Disk). Furthermore, the storage medium is not limited to a medium independent of a computer or an embedded system, but also includes a storage medium in which a program transmitted via a LAN, the Internet, or the like is downloaded and stored or temporarily stored.

  Further, the program executed by each device of the above embodiment may be stored on a computer connected to a network such as the Internet and provided by being downloaded via the network, or via a network such as the Internet. It may be configured to be provided or distributed.

10 Sales Management System 20 Check-in Terminal 21 CPU
22 ROM
23 RAM
24 Network Interface 25 Operation Input Unit 26 Display Unit 27 Printer Unit 28 Imaging Unit 29 Storage Unit 30 Sales Registration Terminal 31 CPU
32 ROM
33 RAM
34 Network Interface 35 Operation Input Unit 36 Code Scanner 37 Display Unit 38 Imaging Unit 39 Storage Unit 40 Data Management Device 41 CPU
42 ROM
43 RAM
44 Network Interface 45 Operation Input Unit 46 Display Unit 47 Storage Unit 50 User Database N Network

JP 2002-117426 A

Claims (6)

A sales management system that conducts sales channels for products that are retailed in a facility,
Storage means for storing the face image of each user permitted to use the facility and the identification information of each user for using the facility in association with each other;
First imaging means for capturing a face image of a user who purchases the product;
The face image captured by the first imaging unit is collated with the face image stored in the storage unit, and the identification information of the user whose face image is captured by the first imaging unit is specified from the storage unit. User identification means;
Sales information registration means for storing in the storage means sales information related to the sale of the product for purchase, in association with the identification information specified by the user specifying means;
A settlement means for performing settlement of a product related to the sales information based on the sales information stored in association with the identification information;
Having a sales management system. Second imaging means for capturing a face image of a user entering the facility;
Registration means for storing the face image of the user imaged by the second imaging means in the storage means in association with the identification information assigned to the user;
A sales management system.   The sales management system according to claim 2, wherein the registration unit stores one or a plurality of face images of the user in association with the same identification information. Third imaging means for capturing a face image of a user participating from the facility;
The face image acquired by the third imaging unit and each face image stored in the storage unit are collated and stored in association with the identification information of the user who acquired the face image by the third imaging unit. Reading means for reading sales information from the storage means;
Further comprising
The sales management system according to any one of claims 1 to 3, wherein the settlement unit collectively performs settlement of products related to the product information based on the product information read by the reading unit.   The sales terminal apparatus provided with the said 1st face image acquisition means, the said user identification means, and the said merchandise information registration means is provided for every retail store which retails the said goods in any one of Claims 1-4. The sales management system described. A computer that manages the sales of merchandise sold in the facility,
First imaging means for capturing a face image of a user who purchases the product;
Storage means for storing the face image captured by the first imaging means in association with the face image of each user permitted to use the facility and the identification information of each user when using the facility User identification means for identifying identification information of the user whose face image was captured by the first imaging means from the storage means,
Product information registration means for storing in the storage means sales information related to the sale of the product for purchase, in association with the identification information specified by the user specifying means;
Program to make it function.

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