JP6385667B2 - Cleaning information provision system - Google Patents

Description

  The present invention relates to a cleaning information providing system capable of browsing various information such as information in a cleaning process and information from a customer at any time and managing various information on a cleaning object.

  Conventionally, as in Patent Document 1, for example, in a cleaning service, a system for accumulating information such as a cleaning history in a database on the side of a cleaning company and referring to the cleaning history appropriately has been provided.

  Further, as in Patent Document 2, the custody owned by the customer can be browsed by accessing the cleaning company's server for the cleaning history and the current state, and the history of the customer's washing at home is stored in the server of the company. A system to reflect it has been proposed.

JP 2010-140143 A JP 2003-159500 A

  However, even if the customer can access the cleaning history stored in the supplier's database, only the cleaning history information is provided to the customer. However, it was difficult to use.

  The present invention was created to solve the above-described problems, and an object of the present invention is to provide an information providing system configured so that a customer can easily manage and the information can be fully utilized. To do.

  In order to achieve the above object, the cleaning information providing system of the present invention assigns a property identification code to a received deposit, and manages a work process by the property identification code, and the property identification code. Correspondingly, first storage means for storing an electronic medical record created by the computer and registered with information data including attribute information of the deposit, and images before and after the deposit cleaning process are A second storage means stored in association with the property identification code, and a viewer or a customer who has deposited the deposit accesses the first storage means and the second storage means from a terminal device. The pre-cleaning image and the post-cleaning image using the information data registered in the electronic medical record as a search condition And main feature to be able to extract.

  ADVANTAGE OF THE INVENTION According to this invention, the cleaning information provision system comprised so that a customer would be very easy to manage and the information could fully be utilized can be provided. In addition, useful information can be provided to businesses in industries other than cleaning businesses.

It is a block diagram which shows the structure of the cleaning information provision system of this invention. It is a figure which shows the flow in case a customer browses electronic medical chart information. It is a figure which shows the flow in case a customer browses custody image. It is a figure which shows the flow in case a customer receives web counseling. It is a figure which shows the data structure of medical chart DB. It is a figure which shows the data structure of custody image DB. It is a figure which shows the example of a screen which searches the image before and before the cleaning process of a specific custody, a maintenance history, etc. It is a figure which shows the result of having been searched by the search screen of FIG. It is a figure which shows the screen which selected and displayed one of the extracted property of FIG.

  Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

  For example, the cleaning information providing system includes an information management unit 101 and a cleaning process management unit 100 as shown in FIG. The information management unit 101, the cleaning process management unit 100, and the customer 30 are connected to each other by a communication line 4 such as an external communication line network such as the Internet line. The information management unit 101 includes the data server 1 and a storage unit 60 that stores data. The storage unit 60 is composed of a custody image database 2, a medical record database 3, and the like. In the following description, the database may be abbreviated as DB. In order to make the explanation easy to understand, the storage unit 60 is composed of the deposit image DB2, the chart DB3, and the like. However, the storage unit 60 is a single database and the like, and the database includes the deposit image area, It may be used separately from the chart data area.

  The data server 1 is mainly configured by a control unit 18, a deposit image DB search unit 12, a medical record DB search unit 13, an electronic medical record recording unit 14, a deposit image DB recording unit 15, an SNS connection unit 16, and the like.

  In addition, the cleaning information providing system includes a cleaning process management unit 100 that accepts the deposit 21 requested by the customer 30, performs a series of cleaning operations, and performs processing until shipping. The cleaning process management unit 100 Has a process management server 5. The process management server 5 communicates with the data server 1 in the information management unit 101 through the communication line 4. Here, the custody is not limited to clothing but includes all objects that can be cleaned, and includes articles such as shoes and belts, for example.

  In the cleaning process management unit 100, a receipt section 6 for receiving a custody 21 for which a customer 30 is to receive a cleaning service, and a chart creation section 7 for creating an electronic medical chart based on the custody 21 received in the receipt section 6. The measuring section 66 for measuring the dimensions of the deposit 21 at the time of deposit, the identification tag attaching section 8 for attaching the identification tag 20 having the unique property identification code assigned to the deposit 21 to the deposit 21, and the chart preparing section 7 The counseling section 9 for counseling matters relating to the customer 30 and the deposit 21 based on the electronic medical record created in step 1, the cleaning work section 10 for performing cleaning work based on the items confirmed in the counseling section 9, and the cleaning work section 1 And a shipment section 11 for shipping in toward the deposit product cleaning operation is completed to the customer 30. In addition, each of the terminal devices 51 to 56 installed in each of the sections 6 to 11 communicates with the process management server 5 through the network 70 using a factory network line network such as a LAN line.

  Further, in the cleaning information providing system, a terminal device 57 such as a portable terminal or a personal computer possessed by the customer 30 is configured to be able to communicate with the data server 1 and the process management server 5, and the customer 30 owns the customer 30. The terminal device 57 can access the data server 1 in the information management unit 101 and the process management server 5 in the cleaning process management unit 100 through the communication line 4. That is, the customer 30 transmits personal identification information registered in the data server 1 of the information management unit 101, such as a customer ID and a password, to the data server 1 through the terminal device 57. Access to the storage area permitted by the customer 30 in the medical record database 3 becomes possible. Further, the medical record DB 3 and the custody image database 2 are accessible not only to the storage area permitted for the customer 30 but also to the storage areas of other customers.

  On the other hand, the viewer 31 also has a configuration in which a terminal device 58 such as a portable terminal or a personal computer possessed by the viewer 31 can communicate with the data server 1 and the process management server 5. The terminal device 58 possessed by the user can access the data server 1 in the information management unit 101 and the process management server 5 in the cleaning process management unit 100 through the communication line 4. The browsing person 31 includes not only a person such as the customer 30 who presupposes a request for the cleaning process of the deposit 21 but also a person who only browses information.

  The configuration of FIG. 1 is merely an example of the configuration of the cleaning information system. For example, the information management unit 101 includes an information management system including a computer and a database, and the cleaning process management unit 100 includes a cleaning process management system including a computer and a database. When there is a process management unit (for example, a cleaning processing factory), a cleaning process management system is installed in each process management unit, and the information management unit centrally manages information by connecting to the information management unit You can also. Further, the processing functions of the sections of the data server 1 and the storage unit 60 of the information management unit 101 and the process management servers 5 and 6 to 11 and 66 of the cleaning process management unit 100 are integrated into one place and managed by one management server. You can also

  Further, in the configuration example of FIG. 1, the sections 6 to 11 and 66 and the process management server 5 are arranged in the same cleaning process management unit 100, but the sections 6 to 11 and 66 are included in the cleaning process management unit 100. It may be arranged separately in different facilities. When the sections 6 to 11 and 66 are arranged in a facility different from the process management server, they can communicate with each other using a communication line such as an Internet line network. At this time, a dedicated line or a virtual dedicated line may be used. The process management server 5 is described as being installed independently of the sections 6 to 11 and 66, but may be installed in any of the sections 6 to 11 and 66, Furthermore, the terminal devices 51 to 56 and 65 installed in the sections 6 to 11 and 66 may be provided with the function of the process management server 5. As described above, the cleaning information system includes various configurations.

  Hereinafter, processing contents performed in each of the sections 6 to 11 and 66 will be described. However, these contents are examples, and for example, processing that is not executed depending on the situation occurs in the processing of each of the sections 6 to 11 and 66. There is also. Further, the order of the processing performed in each of the sections 6 to 11 and 66 is not limited to the case where the processing is performed in order according to the sections 6, 7, 66, and 8 to 11.

(Request from customer)
Delivery between the customer 30 and the cleaning process management unit 100 by telephone, facsimile communication, mail transmission, data input using a homepage, and the like, and a plurality of deposits 21 as one article group 140 Is delivered to the cleaning process management unit 100. Further, it may be reported that the article group 140 is not delivered to the cleaning process management unit 100 but brought. Further, when there is an agent store that accepts the deposit, the deposit 21 may be delivered or brought to the agent store without directly delivering or bringing the deposit 21 to the cleaning process management unit 100.

  Then, the delivery date or bringing date of the article group 140 notified by the customer 30 and the customer information of the customer 30 are given to the process management server 5. The customer information of the customer 30 includes the name or name of the customer 30, a delivery source such as an address or residence, and contact information such as a telephone number, a facsimile number, or a mail address.

  On the other hand, when there is no contact from the customer 30 in advance and the article group 140 is delivered to the cleaning process management unit 100, or when the customer 30 brings the article group 140 to the cleaning process management unit 100, or as described above, Is delivered or brought in, customer information is input in any section after the arrival section 6 that received the article group 140.

  At this time, if the customer is a new customer, a customer ID for identifying the customer is issued. If the customer has a transaction in the past, the customer ID assigned in the past is used. Furthermore, an identification code of an electronic medical record managed for each article group 140 is issued, and each electronic medical record is created and managed in the medical record DB 3. The electronic medical record includes a customer ID, the name of the customer 30 described above, or Customer information such as name, delivery address such as address or residence, contact information such as telephone number, facsimile number, or mail address is registered. In addition, in the case of a request for a single item 21 instead of an article group 140 consisting of a plurality of items 21, an electronic medical record identification code is issued to the single item 21.

  Although the response at the time of the request from the customer 30 is not shown in FIG. 1, for example, it may be performed in the reception section, or may be performed in the arrival section 6 or the counseling section 9 in FIG. 1. Further, the customer 30 may access the process management server 5 through the communication line 4 such as the Internet network so that the transportation date of the article group 140 and the customer information of the customer 30 are transmitted to the process management server 5.

(Receive receipt)
In the cleaning process management unit 100, the goods group 140 from the customer 30 is received in the arrival section 6. In the arrival section 6, customer information described in a delivery slip attached to the delivery by the group of articles 140 is acquired, and the acquired customer information is notified to the data server 1 via the process management server 5. The data server 1 searches the medical record DB 3, reads an electronic medical record in which customer information that matches the notified customer information is registered, and transmits it to the arrival section 6. As a result, in the arrival section 6, the electronic medical record corresponding to the article group 140 that is being carried in and unpacked is displayed (output) on the display or the like of the terminal device 51. It can be confirmed that the product group 140 has been made.

(Create chart)
Next, the article group 140 is conveyed to the chart preparation section 7. In the medical record preparation section 7, the electronic medical record is displayed on the display of the terminal device 52, etc., as performed in the reception of the above-mentioned arrival, and each custody 21 is registered. At this time, the process management server 5 is requested to register the custody 21. When the process management server 5 requests registration of the custody 21, a property identification code corresponding to the custody 21 is issued. Notify creation section 7. As a result, in the chart creation section 7, the property identification code assigned to each deposit 21 is displayed on the displayed (output) electronic chart. The property identification code is an identification code for specifying the individual deposit 21 and may be any identification format such as numerals, symbols, codes, characters, patterns, or a combination thereof, which can be identified. It doesn't matter. The same applies to the chart code.

  In the medical record preparation section 7, the information on the state of the deposit 21 such as the state of the deposit 21, the damaged part, the type of damage, the items related to the deposit such as jackets and coats, brand, shape, material, color, type, winter, summer The input of the property attribute information such as the year of purchase, the cleaning processing information related to the cleaning work recommended for the deposit 21 is accepted. When the acceptance of the input to the deposit 21 is terminated, the deposit status information, the deposit attribute information, and the cleaning processing information for which the input has been accepted are passed through the process management server 5 together with the property identification code and the medical record code of the deposit 21. It is transmitted to the data server 1. The control unit 18 of the data server 1 issues a command to the electronic medical record recording unit 14, and the electronic medical record recording unit 14 associates the deposit status information, the deposit attribute information and the cleaning processing information with the property identification code, and the corresponding chart code. Is registered in the electronic medical chart and stored in the medical chart DB3.

  FIG. 5 shows an example of the data structure of the medical record DB 3. In the medical record DB 3, various types of data are managed for each identification code of the electronic medical record, but in the example of FIG. 5, a number is used as the identification code for the electronic medical record and various types of data are managed for each medical record code. .

  In one medical record code, customer information and counseling information are recorded, and information on each deposit 21 of the article group 140 received is managed. For example, when the article group 140 is composed of two items to be stored, the property identification code, item, brand, material, color, characteristics, status information at the time of storage, maintenance information, etc. are recorded as information about the stored items A. The Here, the item, brand, material, color, and feature correspond to the custody attribute information.

  In addition, as state information at the time of custody, custody state information such as a dirt state, texture, color, fiber state, silhouette, stain, size, etc. is recorded. The maintenance information corresponds to the cleaning process information, and the maintenance content, the maintenance fee, etc. are recorded as the information. In addition, information on items similar to the above is registered as information on the deposit B.

  As described above, the customer information of the electronic medical record is information such as contact information such as an address or a residence, a telephone number, a facsimile number, or a mail address. In the counseling information, a result of counseling with the customer 30 performed in a counseling section described later is recorded. The property identification code is given to each custody 21 constituting the article group 140, and is an identification code such as a number or a symbol. As the item, for example, the type of deposit such as a jacket, a coat, and pants is registered. Brand name information is registered for the brand. As the material, for example, the material information of the deposit such as silk, hemp, leather, rayon, etc. is registered. As the color, for example, the color information of the deposit such as red, blue, pink, etc. is registered. As the characteristics, information that is characteristic of the deposit such as frills, corduroy, and races is registered.

  In the maintenance content of the maintenance information, the content of the cleaning process performed on the deposit is registered, and the fee for the cleaning process content is recorded in the item of maintenance fee.

  When the article group 140 is composed of a plurality of deposits, the same number of deposit information is registered.

  On the other hand, a photograph of the deposit 21 before the cleaning work process is performed. As for photography, the entire custody and photography of a part divided into a plurality of areas are performed for each custody 21. The photographed image data is transmitted together with the property identification code to the data server 1 via the process management server 5, and the control unit 18 of the data server 1 issues a command to the deposit image DB recording unit 15, and the deposit image. The DB recording unit 15 stores the image data in the deposit image DB 2 in association with the property identification code. Thus, the deposit image DB2 and the medical record DB3 are associated by the property identification code.

  As a result, in the medical record DB 3, the custody status information, custody attribute information, and cleaning processing information (maintenance information) of each custody 21 are managed, and at the same time, a plurality of custody 21 constituting one article group 140. The information is managed collectively by one electronic medical record. In the deposit image DB2, image data before the cleaning process is managed for each property identification code. The cleaning process information may be created and input in a counseling section 9 described later.

(Measurement of deposits)
When registration of predetermined input information and image data for the deposit 21 in the electronic medical record is completed, the information is conveyed to the measuring section 66. In the measuring section, the custody 21 is measured as indicating the state at the time of custody. The dimension of the deposit 21 is measured, and the worker transmits dimension data from the terminal device 65. The dimension data is transmitted to the data server 1 via the process management server 5, and the control unit 18 of the data server 1 controls the electronic medical chart. A command is issued to the recording unit 14, and the electronic medical record recording unit 14 stores the dimension data in the medical record DB 3 in association with the property identification code. The dimension data at this time corresponds to “dimension” in the item “state at the time of custody” shown in FIG.

(Attaching the identification tag)
When the measurement is completed, when the request for the cleaning process of the deposit 21 of the article group 140 is the first time or when the identification tag is not attached, the article is conveyed to the identification tag attachment section 8. The process management server 5 instructs the identification tag attachment section 8 by displaying on the terminal device 53 the attachment of the identification tag 20 in which the property identification code is recorded on the custody 21 whose input information has been registered. To do. In the identification tag attachment section 8, when an attachment instruction for the property identification tag 9 is given, the identification tag 20 on which the property identification code is recorded is attached to the deposit 21. The identification tag 20 may have a code indicating a property identification code, a bar code indicating a symbol, a number, or the like written on the surface of the identification tag 20, an IC tag that can store a description that can specify a property identification code, RFID Or a data carrier such as The identification tag 20 may be attached in the chart creation section 7 or the arrival section 6.

(counseling)
In the counseling section 8, counseling is performed with the customer 30. This counseling includes explanation and confirmation of the current image display of the deposit, various explanation items, risk items and the like. The counseling procedure is shown in FIG. Although counseling is sometimes done by telephone contact etc., it is basically made possible to receive counseling on the web. In the case of counseling by telephone contact, since the current image of the deposit cannot be displayed, the explanation may be difficult to understand. FIG. 4 shows an example of web counseling.

  First, a URL or the like for accessing the mail address of the terminal device 57 of the customer 30 is transmitted from the process management server 5 via the communication line 4 to encourage counseling work. Next, as shown in S21, when there is a URL sent or there is already a transaction, a customer ID and a password are entered on a predetermined web page to log in. After logging in, the display of the current image of the deposit, various explanation items, risk items, the point system, etc. are displayed, and these items are confirmed and approved (S22). A specific example is as follows. The state when the deposit is received at the cleaning processing plant, that is, the state of the deposit, the state of damage, etc. is displayed as an image, and the contents are explained. This is based on the command of the control unit 18 of the data server 1, based on the customer ID and the property identification code for which counseling is not processed, the deposit image DB search unit 12 selects the corresponding deposit from the deposit image DB 2. An image is retrieved and extracted, and the medical record DB search unit 13 retrieves and extracts stored state information such as dirt and damage state of the corresponding stored item from the medical record DB 3 and displays it on the terminal device 57 of the customer 30.

  For example, if a check box displaying “OK” is displayed on the web page and the customer 30 understands the current state of the deposit, the check mark is input to this check box. To be approved. Various explanations and risk items are also confirmed. For example, the following explanation is displayed. (1) The contents of the recommended cleaning work are displayed, and the risk for the work contents is displayed. (2) A description of the charge for the cleaning operation is displayed. (3) In the case of high-risk cleaning work, a consent clause is displayed. (4) A description of “Basic Rules for Compensation for Accidents” and “Deadline for Payment” is displayed. (5) A description of the point system is displayed. For any of the above items (1) to (5), for example, a check box displaying “OK” or “NO” is provided, and a check mark is input in the check box. Approval is performed by having you do. When the above approval is performed, the approval data is transmitted from the terminal device 57 to the data server 1 via the communication line 4, and each electronic medical record in the medical record DB 3 is sent to the corresponding electronic medical record by the electronic medical record recording unit 14 of the data server 1. Item approval is written.

  Then, for payment of a charge related to the cleaning process, a selection of a payment method is displayed, and in the case of a credit card, the credit card is authenticated on the web (S23).

(Cleaning work)
When the deposit 21 for starting the cleaning process is carried into the cleaning work section 10, the deposit 21 is distributed by the operator in order to perform work in a plurality of work areas in the cleaning work section 10. In each work area, for example, a processing device for performing a cleaning process such as a washing process, a finishing process, and a repair / repair process is installed on the deposit 21. As described above, the cleaning work in the present invention includes repair / repair processing such as attaching a detached button to the deposit, returning the discolored part to the original color, etc. In some cases, it may be performed together with the usual washing process and finishing process, or in some cases.

  The operator in each work area inputs the property identification code acquired from the identification tag 20 attached to the custody 21 and notifies the process management server 5 of the property identification code. At this time, a property identification code read by the reader device may be notified to the process management server 5 by using a reader device that directly reads information from the identification tag 20. Further, when the operator recognizes the property identification code written on the identification tag 20 and the operator inputs the property identification number to the terminal device, the property identification number is notified from the terminal device to the process management server 5. It may be a thing.

  When the property identification code is notified from the cleaning work section 10, the process management server 5 transmits this to the data server 1 via the communication line 4, and the medical record DB search unit 13 matches the notified property identification code. The electronic medical record in which the property identification code is registered is searched from the medical record DB 3. Then, the data server 1 transmits the electronic medical record extracted from the medical record DB 3 to the cleaning work section 10 as process information corresponding to the process in the work area that has notified the property identification code. When the cleaning work section 10 notifies the data server 1 of the property identification code, information indicating the work area may be notified together with the property identification code.

  In the work area of the cleaning work section 10, when an electronic medical record corresponding to the property identification code is received, the received electronic medical record is displayed (output) to allow the operator to recognize the processing information necessary for the custody 21. . At this time, the processing information received from the data server 1 may be displayed on a display unit or a display of the terminal device, or may be expressed by being printed on a recording sheet by a printer.

  Thus, when the processing information in the electronic medical record is displayed (output), the operator recognizes the necessary processing based on the processing information, and uses the processing device for performing the processing, and the deposit 21 The process to start. In particular, in the counseling section 9, various cleaning operations are performed according to the delivery schedule determined by the customer 30. Then, at the same time as the processing for the deposit 21 is started, the operator notifies the data server 1 through the process management server 5 that the processing for the deposit 21 is started, and the processing for the deposit 21 to be processed. Request to update history. As a result, a history indicating that the processing determined in the cleaning operation section 10 has been performed on the deposit 21 is additionally registered for the electronic medical record corresponding to the deposit 21 to be cleaned.

  Further, when a laundry process, a finishing process, a repair process, or the like is performed, the property identification code recorded on the identification tag 20 attached to the custody to be processed is read by a reader device or the property identification By inputting the code in each work area, the property identification code and the area identification code in each work area are transmitted to the process management server 5 and the data server 1 to recognize the start and end of various processes, The work history can be registered in the corresponding electronic medical record.

  When the cleaning operation is completed, each custody is photographed or measured. Measuring is to measure the dimensions of the deposit 21 after the cleaning process. The operator transmits the measured dimension data from the terminal device 65. The dimension data is transmitted to the data server 1 via the process management server 5, and the control unit 18 of the data server 1 issues an instruction to the electronic medical record recording unit 14, and the electronic medical record recording unit 14 associates the dimension data with the property identification code. And stored in the medical record DB 3. The dimension data at this time corresponds to “dimension” in the item “state after cleaning process” shown in FIG. As described above, since the dimensions before the cleaning process and the dimension after the cleaning process are recorded for the deposit in the electronic medical record, it is possible to compare these and determine whether or not there is any deformation due to the cleaning process. it can.

  On the other hand, in photography, as with the photography before the cleaning process, with respect to each custody 21, photography of the entire photograph and photography of a portion divided into a plurality of areas are performed. The photograph data after the cleaning process is transmitted to the data server 1 through the process management server 5 together with the property identification code based on the identification tag 20. The deposit image recording unit 15 of the data server 1 stores the deposit image data in the deposit image DB 2 as deposit image data after the cleaning process in association with the property identification code. As described above, the cleaning process includes repair / repair processing, so the stored image data after the cleaning process is repaired without washing or finishing the stored items. -Image data that has been repaired only is included.

  FIG. 6 shows the data structure of the deposit image DB2. For each property identification code, a storage time point image (image before cleaning process) and an image after maintenance (image after cleaning process) are stored. As the deposit time point image, a plurality of whole images 1 to n and a plurality of partial images 1 to m are registered. In order to be able to grasp the entire target deposit, for example, photographs are taken with different angles such as the front side, back side, lateral direction, and vertical direction of clothing. One or a plurality of partial images are captured for each whole image captured in this manner.

  In addition, a plurality of whole images 1 to N and a plurality of partial images 1 to M are registered for the post-maintenance images. Corresponding to a plurality of whole images 1 to n of images taken at the time of deposit, images after maintenance taken at substantially the same angle are registered as whole images 1 to N. Further, with respect to the whole images 1 to N, a plurality of partial images 1 to M correspond to the plurality of partial images 1 to m at the time of custody, and partial images of substantially the same part are partial images 1 to M. Registered as

  A plurality of whole images 1 to n and 1 to N and a plurality of partial images 1 to m and 1 to M before and after the cleaning process described above are photographed for each deposit specified by the property identification code and stored as images. Registered in the object image DB2. In addition, when the deposit indicated by a specific property identification code has been received and processed multiple times in the past and the cleaning processing has been performed, the property identification code will include the point in time of the deposit for each cleaning process performed in the past. Images and images after maintenance are registered in chronological order. In addition, when an identification tag is not attached at the time of arrival, an identification tag to which a different property identification code is assigned is attached, so that the pre-cleaning image and the processed image are managed by the property identification code.

(shipment)
When the custody 8 that has been completely processed in the cleaning operation section 10 is carried into the shipping section 56, the operator inputs a property identification code based on the identification tag 20 attached to the carried custody 21. The property identification code of the deposit 21 is notified to the data server 1 through the process management server 5 from the reader device or the terminal device 56.

  When the data server 1 receives the property identification code notified from the shipping section 11, the medical record DB search unit 13 searches the medical record DB 3, and extracts the electronic medical record in which the received property identification code is registered. And the electronic medical record recording part 14 is carried into the shipment section 56, and the history information which shows having been packaged or inspected as what was processed, such as packaging or inspection, with respect to the extracted electronic medical record, Additional registration is performed for the custody 21 that matches the received property identification code.

  When all of the deposits from the same customer are in the designated area, the deposits are packed and shipped as a single delivery item. Or, in the counseling section 9, if the customer has set a different delivery date for each deposit, the items are shipped individually by courier according to the delivery date. In the case where all of the above-mentioned deposits are shipped together and shipped individually, the identification tag 20 may be attached and delivered to the customer 30 in either case. Further, the identification tag 20 may be removed and delivered to the customer 30.

(Second or more requests for the same deposit)
Next, when the customer 30 makes a cleaning request to the cleaning processing factory again, the identification tag 20 is attached to the deposit that has been requested and returned to the customer. When the product is delivered or brought into the cleaning processing factory in the attached state, the work is performed from the receipt of the receipt to the shipment at the cleaning processing factory as described above. With respect to, since the identification tag 20 is attached, there is no need to attach a property identification code, and there is no need to attach an identification tag. Therefore, in the case of the second or more requests for the same deposit, there is no need for the identification tag attaching operation for the deposit, and the processing can be advanced while omitting the operation in the identification tag attaching section 8. In addition, since it is not necessary to issue a property identification code and the pasted attribute information and the like may be a past history, the work in the chart creation section 7 is simplified.

  On the other hand, when the identification tag 20 is removed and delivered to the customer 30, or when the customer 30 removes the identification tag 20, the identification tag 20 is attached. In section 8, a new property identification code is given to the deposit and an identification tag with the new property identification code registered is attached. If the property identification code of the attached identification tag is known, such as the trace from which the customer 30 removed the identification tag 20, etc., the previous property identification is not issued without issuing a new property identification code. Sometimes a code is used.

(Customer or viewer access)
The customer 30 can access the deposit image DB 2 and the medical record DB 3 of the information management unit 101. Further, when accessing the medical record DB 3, not only a part of the contents of the electronic medical record can be changed, but also a new item can be added and customized. For example, after logging in by entering a customer ID and password on a predetermined web page, a specific electronic medical record is searched and extracted from the medical record DB 3, and if items such as summer and winter items are incorrect, they are corrected. can do. In addition, the electronic medical record can be provided with a field for inputting a memorandum (used for wedding at XX, present from XX), for example. In this way, a plurality of new items can be added and customized.

  FIG. 2 is a flowchart showing a flow of browsing electronic medical record information. The customer 30 uses the terminal device 57 owned by the customer 30 and inputs a customer ID and password on a predetermined web page and logs in (S1). On the search screen, for example, a screen as shown in FIG. 7 is displayed. When the identification tag 20 is attached to the returned deposit, a reader device that reads information directly from the identification tag 20 is used, or the customer inputs a property identification code written on the identification tag 20. Then, input is made in the property identification code field of FIG.

  A search is performed using the input property identification code, and an electronic medical record in which the property identification code registered in the electronic medical record matches the input property identification code is extracted (S2). The customer ID and the property identification code are transmitted from the customer terminal device 57 to the data server 1 via the communication line 4, and the medical record DB search unit 13 searches the medical record DB 3 based on the customer ID and the property identification code. Extract all electronic medical records. Since the extracted electronic medical record also includes stored item attribute information, cleaning processing history information, and the like, by displaying these together (S3), the past cleaning processing history for the specific stored item is displayed. Can be confirmed and helpful.

  Next, FIG. 3 is a flowchart showing a flow of browsing the deposit image. The customer 30 or the viewer 31 uses the terminal device 57 owned by the customer 30 or logs in by entering the customer ID and password on a predetermined web page (S11). After logging in, select and display the property search screen. The property search screen is configured as shown in FIG. 7, for example. The customer inputs a search keyword in the item search condition setting item. In the example of FIG. 7, five items of item, brand, material, color, and feature are listed as keywords input or selection items. Regarding the feature item, one or more items are selected from items such as frills, corduroy, and races. When selecting, check the check box. These five items are items registered in the electronic medical record stored in the medical record DB 3. A keyword is input or washed in these items, and a search is performed by clicking a search button (S12). The items for inputting or selecting the keyword are not limited to the five items shown in FIG. 7, but can be used as long as they are items registered in the electronic medical record.

  In the example of FIG. 7, keywords are entered for all items of item, brand, material, and color. However, only one item may be entered, or a combination of multiple items may be used. May be.

  When the search button is clicked, the customer ID and the keyword are transmitted from the customer terminal device 57 to the data server 1 via the communication line 4, and the medical record DB search unit 13 searches the medical record DB 3 based on the keyword, All electronic medical records to be extracted are extracted. Since the medical record DB 3 and the consignment image DB are associated with each other by the property identification code, the consignment image DB search unit 12 uses the consignment image DB from the property image code registered in the extracted electronic medical record. For all of the corresponding deposits, the pre-cleaning image (deposit point image) and the post-cleaning image (post-maintenance image) are extracted. In this way, the terminal device 57 stores both the pre-cleaning image and the post-cleaning image of the extracted deposits not only for the deposits owned by the customer but also for deposits owned by others. The images can be displayed in contrast (S13).

  FIG. 8 shows an example of a screen on which a corresponding property is displayed after a search is performed using the property search screen of FIG. In FIG. 8, a list of properties that match the keywords entered in the item, brand, material, and color items are displayed together with a property identification code. When a specific property is selected from a plurality of properties, a selection button displayed next to the property identification code is clicked. For example, when the property identification code displayed at the top in FIG. 8 is selected, a screen as shown in FIG. 9 is displayed. In the example of FIG. 9, the custody time image and the post-maintenance image are displayed in comparison with the custody property with the property identification code 10000567.

  As an example, the entire image is displayed in the upper row and the partial image is displayed in the lower row, and an image obtained by taking a photograph at a different angle is displayed in the entire image. In the whole image display, arrange the left and right lines of the whole image in the custody image and the left and right lines of the whole image in the same position at the same position so that you can clearly see the difference between before and after the cleaning process. And displayed for comparison.

  In the partial image display, a partial image corresponding to the entire image taken at a specific angle is displayed immediately below the entire image. When there are a plurality of partial images, they are displayed side by side in series immediately below the entire image. Also, in order to better understand the difference between before and after the cleaning process, the upper and lower arrangements of the partial images in the deposit time point image and the upper and lower arrangements of the partial images in the post-maintenance image are arranged so that the images of the same part are aligned at the same position. , Displayed so that it can be compared. Note that the purpose of displaying images is to compare the images before and after the cleaning process, so that the images need not be displayed side by side on one screen as long as they can be compared.

  Further, maintenance content and a charge may be displayed on the post-maintenance image. In FIG. 9, regarding the cleaning work of the custody of the property identification code 10000567, the contents of maintenance performed and the fee corresponding to the contents of maintenance are displayed. In this way, the customer can assume in advance what kind of maintenance will be performed on the items to be sent out for cleaning, and how the finished items will be finished after maintenance. Because you can know the price, it becomes easier to request cleaning. Further, depending on the content of maintenance, there may be a risk that the texture changes after processing. Therefore, although not shown in FIG. 9, the risk content may be displayed in the maintenance content item. For example, a risk 1 can be displayed under the maintenance 1 item. The maintenance fee and risk content data may be registered by providing items corresponding to the electronic medical record, or may be stored in another storage means.

  As described above, the customer 30 or the viewer 31 can access the data server 1, the deposit image DB 2, and the medical record DB 3 on the side of the cleaning company, thereby searching from the past history by brand name, product type, material, maintenance content, etc.・ Extract information can be confirmed by checking the information. Also, the attribute information and maintenance information (cleaning history) of the clothes can be confirmed.

  In addition, since it is possible to compare the whole and part of the photographic images before and after the past cleaning process, for example, clothes of other people similar to the clothes owned by the customer (same brand, same item, similar color) ) Before and after the cleaning process can be searched and viewed, and the state of the clothes owned by the customer after the cleaning process can be confirmed in a pseudo manner. It is also possible to confirm a photograph after cleaning processing of clothes scheduled to be purchased. Thus, it can be used as a reference when selecting the cleaning processing method or as a reference when selecting the type of clothes to be purchased.

  On the other hand, the viewer 31 can compare the photographic images before and after the cleaning process in whole and in part. For example, if the viewer 31 is a brand manufacturer of clothing and decorations, You can get information on the finish after maintenance and advise your customers on maintenance methods.

  Next, the cleaning information providing system includes an SNS connection unit 16 and all functions are linked to SNS (a place where various information related to custody, cleaning processing, storage after cleaning processing, etc. can be exchanged), Impressions using cleaning can be shared with pictures before and after the cleaning process. In addition, it is possible to publish brands and “nuchiku” related to items, and exchange various information regarding custody and maintenance among cleaning users such as event information.

  The cleaning information providing system is a comprehensive system of cleaning work that can utilize information related to cleaning, and can also be an ERP system that can comprehensively manage basic work such as accounting and human resources. The popular ERP system is based on the ERP package, and the purpose is to reduce the system development cost by introducing the business that can be shared by many companies as a package. The basic idea is to suppress it. As a result, no company has a company with the same face without any individuality, which is exposed to excessive competition and does not lead to the development of the industry.

  Originally, by matching the core system part to the individuality of the company, it is possible to make use of the individuality and value of the company, and by creating a corporate culture, real competitiveness can be created. The cleaning information providing system can be an ERP system that can maximize the value of care maintenance of clothes by covering and optimizing care maintenance work related to cleaning.

  The present invention is a comprehensive system for cleaning operations that can utilize information related to cleaning, and can be applied to an ERP system that can comprehensively manage basic operations such as accounting and human resources.

1 Data server 2 Deposit image DB
3 Medical record DB
4 Communication line 5 Process management server 6 Arrival section 7 Chart creation section 8 Identification tag attachment section 9 Counseling section 10 Cleaning section 11 Shipping section 12 Deposit image DB search section 13 Chart record DB search section 14 Electronic chart record section 15 Deposit image Recording unit 16 SNS connection units 51 to 57, 65 Terminal device 66 Measuring section

Claims (3)

A computer that assigns a property identification code to the accepted deposit and manages the work process by the property identification code;
A first storage means that is created by the computer in correspondence with the property identification code and in which information data including dimensions before and after the cleaning process of the deposit is registered;
A second storage means for storing images of the deposit before and after the cleaning process in association with the property identification code;
A visitor or a customer who has deposited the deposit accesses the first storage unit and the second storage unit from a terminal device, and determines the dimensions before and after the cleaning process registered in the first storage unit. As the search condition, the pre-cleaning image and the post-cleaning image can be extracted,
Displayed on the display device of the customer or viewer so that the pre-cleaning image and the post-cleaning image can be compared,
The cleaning information providing system according to claim 1, wherein the pre-cleaning image and the post-cleaning image include images taken by changing the angle of the deposit. A computer that assigns a property identification code to the accepted deposit and manages the work process by the property identification code;
A first storage means that is created by the computer in correspondence with the property identification code and in which information data including dimensions before and after the cleaning process of the deposit is registered;
A second storage means for storing images of the deposit before and after the cleaning process in association with the property identification code;
A visitor or a customer who has deposited the deposit accesses the first storage unit and the second storage unit from a terminal device, and determines the dimensions before and after the cleaning process registered in the first storage unit. As the search condition, the pre-cleaning image and the post-cleaning image can be extracted,
Displayed on the display device of the customer or viewer so that the pre-cleaning image and the post-cleaning image can be compared,
The cleaning information providing system according to claim 1, wherein the pre-cleaning image and the post-cleaning image include images taken at different angles in the front side, back side, horizontal direction, and vertical direction of the deposit. The pre-cleaning image and the post-cleaning image each include a partial image of the deposit,
In the partial image, the upper and lower arrangements of the partial images in the pre-cleaning image and the upper and lower arrangements of the partial images in the post-cleaning image are arranged so that images of the same part are arranged at the same position. Item 3. The cleaning information providing system according to Item 1 or 2.

Images