JP6534196B2 - Cleaning information provision system - Google Patents

Description

  The present invention relates to a cleaning information providing system which can browse various information such as information in a cleaning process and information from a customer at any time and can manage various information on an object to be cleaned.

  Conventionally, for example, as in Patent Document 1, there has been provided a system for storing information such as cleaning history in a cleaning service database in a cleaning service, and referring to the cleaning history as needed to proceed with work.

  In addition, as in Patent Document 2, with regard to the storage items owned by the customer, the cleaning history, the current state, etc. can be accessed by accessing the server of the cleaning agent side and viewed, and the history of the customer washing at home A system to reflect is proposed.

Unexamined-Japanese-Patent No. 2010-140143 JP 2003-159500 A

  However, even if the customer can access the cleaning history stored in the vendor's database, what is provided to the customer is only the cleaning history information, so it is attempted to manage and utilize that information. Even, it was difficult to use.

  The present invention has been made to solve the above-mentioned problems, and it is an object of the present invention to provide an information providing system which is very easy for a customer to manage and whose information can be fully utilized. Do.

  In order to achieve the above object, the cleaning information provision system of the present invention assigns a property identification code to the accepted deposit, and a computer for managing the work process by the property identification code, and the property identification code. Correspondingly, the first storage means for storing an electronic medical record in which the information data including the attribute information of the deposit is registered and created by the computer, and the images before and after the cleaning of the deposit are said And a second storage unit stored in association with the property identification code, wherein the viewer or the customer who has deposited the deposit accesses the first storage unit and the second storage unit from the terminal device. The image before cleaning process and the image after cleaning process using information data registered in the electronic medical record as a search condition And main feature to be able to extract.

  According to the present invention, it is possible to provide a cleaning information providing system which is very easy for the customer to manage and the information can be fully utilized. In addition, useful information can be provided to companies in industries other than cleaning companies.

It is a block diagram which shows the structure of the cleaning information provision system of this invention. It is a figure which shows the flow in case a customer browses electronic medical record information. It is a figure which shows the flow in case a customer browses a storage thing image. It is a figure which shows the flow in case a customer receives web counseling. It is a figure which shows the data structure of chart DB. It is a figure which shows the data structure of deposit object image DB. It is a figure which shows the example of a screen which searches the image before and behind the cleaning process of a specific deposit, a maintenance log | history, etc. FIG. It is a figure which shows the result in which the search was performed by the search screen of FIG. It is a figure which shows the screen which selected and displayed one of the extracted property of FIG.

  Hereinafter, an embodiment of the present invention will be described with reference to the drawings.

  For example, as shown in FIG. 1, the cleaning information providing system is configured by an information management unit 101, a cleaning process management unit 100, and the like. The information management unit 101, the cleaning process management unit 100, and the customer 30 are mutually connected by a communication line 4 such as an external communication line network such as an Internet line. The information management unit 101 includes the data server 1 and a storage unit 60 that stores data. The storage unit 60 is configured of the deposit item image database 2, the medical record database 3 and the like. In the following description, the database may be abbreviated as DB. In addition, although the storage unit 60 is configured of the storage item image DB 2, the medical record DB 3 and the like in order to make the description easy to understand, the storage unit 60 is a single database and the like. It may be used separately from the chart data area.

  The data server 1 mainly includes a control unit 18, a storage item image DB search unit 12, a medical record DB search unit 13, an electronic medical record storage unit 14, a storage item image DB storage unit 15, an SNS connection unit 16 and the like.

  In addition, the cleaning information provision system includes a cleaning process management unit 100 that receives a deposit 21 requested by the customer 30, performs a series of cleaning operations, and performs processing until shipping. Has a process control server 5. The process management server 5 communicates with the data server 1 in the information management unit 101 through the communication line 4. Here, the storage item is not limited to clothes, and includes all cleanable objects, including articles such as shoes and belts.

  In the cleaning process control unit 100, a receipt section 6 for receiving the deposit 21 to which the customer 30 intends to receive the cleaning service, and a medical chart creation section 7 for creating an electronic medical record based on the deposit 21 received in the inbound section 6 , Measuring section 66 for measuring dimensions at the time of storage of receipt 21, identification tag attachment section 8 for attaching identification tag 20 having a unique property identification code assigned to storage 21 to receipt 21, chart creation section 7 Counseling section 9 counseling matters related to customer 30 and deposit 21 based on the electronic medical records created, cleaning work section 10 performing cleaning work based on matters confirmed in counseling section 9, cleaning work section 1 And a shipment section 11 for shipping in toward the deposit product cleaning operation is completed to the customer 30. Further, each of the terminal devices 51 to 56 installed in each of the sections 6 to 11 communicates with the process management server 5 through the network 70 by the in-plant network line network such as a LAN line.

  Furthermore, in the cleaning information providing system, the terminal device 57 such as a portable terminal or a personal computer possessed by the customer 30 can communicate with the data server 1 and the process management server 5, and the customer 30 owns it. The terminal device 57 can access the data server 1 in the information management unit 101 and the process management server 5 in the cleaning process management unit 100 through the communication line 4. That is, the customer 30 transmits personal identification information, such as a customer ID and a password, registered in the data server 1 of the information management unit 101 to the data server 1 through the terminal device 57, so as to It becomes possible to access the storage area permitted by the customer 30 in the medical record database 3. Further, the medical record DB 3 and the storage item image database 2 can access not only the storage area permitted to the customer 30 itself but also storage areas of other customers.

  On the other hand, the viewer 31 is also configured to be able to communicate with the data server 1 and the process management server 5 with the terminal device 58 such as a portable terminal or a personal computer possessed by the viewer 31. The data server 1 in the information management unit 101 and the process management server 5 in the cleaning process management unit 100 can be accessed through the communication line 4 by the terminal device 58 possessed. The viewer 31 includes not only those who are supposed to request the cleaning process of the deposit 21 like the customer 30 but also those who only browse the information.

  The configuration of FIG. 1 is merely an example of the configuration of the cleaning information system. For example, the information management unit 101 includes an information management system including a computer and a database, and the cleaning process management unit 100 includes a cleaning process management system including a computer and a database. If there is a process management unit (for example, a cleaning process factory), install a cleaning process management system in each process management unit, connect with the information management unit, and centrally manage information in the information management unit. You can also. In addition, the processing functions of the data server 1 and the storage unit 60 of the information management unit 101 and the process management servers 5 and 6 to 11 and 66 of the cleaning process management unit 100 are integrated in one place and managed by one management server. You can also

  Furthermore, in the configuration example of FIG. 1, the sections 6 to 11 and 66 and the process management server 5 are disposed in the same cleaning process management unit 100, but the sections 6 to 11 and 66 may be replaced by the cleaning process management unit 100. It may be arranged separately in different facilities. And when sections 6-11, 66 are arrange | positioned in a different plant | facility with a process management server, mutual communication is enabled using communication lines, such as an internet circuit network. At this time, a dedicated line or a virtual dedicated line may be used. In addition, although the process management server 5 is described as being installed independently of each of the sections 6 to 11 and 66, it may be installed on any of the sections 6 to 11 and 66, Furthermore, the terminal devices 51 to 56, 65 installed in the respective sections 6 to 11, 66 may be provided with the function of the process management server 5. As described above, the cleaning information system includes aspects of various configurations.

  The contents of processing performed in each of the sections 6 to 11 and 66 will be described below, but these contents are only an example, and for example, processing that is not executed depending on the situation occurs in the processing of each of the sections 6 to 11 and 66 There is also. Moreover, the order of the process performed in each of the sections 6 to 11 and 66 is not limited to the case in which the processes are sequentially performed according to the sections 6, 7, 66, and 8 to 11.

(Request from customer)
Communication is performed between the customer 30 and the cleaning process management unit 100 by telephone, facsimile communication, transmission of e-mail, data input using a home page, etc. Delivery to the cleaning process management unit 100 is notified. Also, in some cases, it may be informed that the item group 140 is brought in instead of being delivered to the cleaning process management unit 100. In addition, when there is an agent store that receives the deposit, the deposit process 21 may be delivered or carried in to the agency store without directly delivering or bringing in the deposit 21 to the cleaning process management unit 100.

  Then, the process management server 5 is provided with the delivery date or bring-in date of the item group 140 notified by the customer 30 and the customer information of the customer 30. The customer information of the customer 30 includes the name or name of the customer 30, a delivery source such as an address or location, and contact information such as a telephone number, a facsimile number, or an e-mail address.

  On the other hand, when there is no contact from the customer 30 in advance and the article group 140 is delivered to the cleaning process management unit 100 or when the customer 30 brings the article group 140 to the cleaning process management unit 100 or as described above In the case of delivery or carry-in, the customer information is input in any section after the arrival section 6 that has received the item group 140.

  At this time, if the customer is a new customer, a customer ID for identifying the customer is issued, and if the customer has a transaction in the past, the customer ID assigned in the past is used. Furthermore, an identification code of an electronic medical record to be managed for each item group 140 is issued, and each electronic medical record is created and managed by the medical record DB 3, and the electronic medical record includes the customer ID, the name of the customer 30 mentioned above, Customer information such as a name, a delivery source such as an address or a place of residence, and contact information such as a telephone number, a facsimile number, or an e-mail address is registered. In the case of a request for a single item of the storage 21 instead of the group of items 140 consisting of a plurality of storages 21, an identification code of an electronic medical record is issued to the single storage 21.

  The request from the customer 30 at the time of request is not described in FIG. 1, but may be performed, for example, in the reception section, or may be performed in the arrival section 6 or the counseling section 9 of FIG. Alternatively, the customer 30 may access the process management server 5 through the communication line 4 such as the Internet network to transmit the transportation date of the group of articles 140 and the customer information of the customer 30 to the process management server 5.

(Reception of arrival)
The cleaning process control unit 100 receives the item group 140 from the customer 30 in the arrival section 6. In the arrival section 6, the customer information described in the delivery slip attached to the parcel by the group of articles 140 is acquired, and the acquired customer information is notified to the data server 1 via the process management server 5. The data server 1 searches the medical record DB 3, reads out an electronic medical record in which customer information matching the notified customer information is registered, and transmits it to the arrival section 6. As a result, in the arrival section 6, the electronic medical record corresponding to the group of articles 140 being carried in and being unpacked is displayed (outputted) on the display of the terminal device 51 or the like. It can be confirmed that the item group 140 has been processed.

(Create a chart)
Next, the article group 140 is transported to the chart generation section 7. In the chart creation section 7, the electronic chart is displayed on the display of the terminal device 52 or the like as in the reception of the above-mentioned arrival, and each deposit 21 is registered. At this time, registration of the deposit 21 is requested to the process management server 5, and when the registration of the deposit 21 is requested, the process management server 5 issues a property identification code corresponding to the deposit 21, and the chart Report to Section 7 Thereby, in the medical chart preparation section 7, the property identification code assigned to each deposit 21 is displayed on the displayed (output) electronic medical chart. The property identification code is an identification code for identifying each deposit 21 and may be any notation format that can be identified, such as numbers, symbols, signs, characters, patterns, or a combination thereof. It doesn't matter. The same applies to the medical record code.

  And, in the chart creation section 7, the storage status information such as the status of storage 21, damaged location, damage type, etc., items related to the storage such as jacket, coat etc., brand, shape, material, color, type, winter, summer The input is accepted with regard to deposit item attribute information such as the year of purchase, cleaning process information related to the cleaning operation recommended for the deposit item 21 and the like. When the acceptance of the input to the storage item 21 is finished, the storage item status information, the storage item attribute information, and the cleaning processing information for which the input has been received are transmitted through the process management server 5 together with the property identification code of the storage item 21 and the medical record code. It is sent to the data server 1. The control unit 18 of the data server 1 issues a command to the electronic medical record recording unit 14, and the electronic medical record recording unit 14 associates the received item status information, the received item attribute information and the cleaning processing information with the property identification code Registered in the electronic medical record according to and stored in the medical record DB3.

  FIG. 5 shows an example of the data structure of the medical record DB 3. Various types of data are managed in the medical record DB 3 for each identification code of the electronic medical record, but in the example of FIG. 5, various types of data are managed for each medical record code using a number as the identification code of the electronic medical record. .

  Customer information and counseling information are recorded in one medical record code, and information on each deposit 21 of the goods group 140 received and received is managed. For example, when the group of articles 140 consists of two storage items, a property identification code, an item, a brand, a material, a color, a feature, status information at the storage point, maintenance information, etc. are recorded as information on storage item A. Ru. Here, the item, the brand, the material, the color, and the feature correspond to the deposit item attribute information.

  Further, as the state information at the time of storage, storage state information such as the state of dirt, texture, color tone, state of fiber, silhouette, stain, size, etc. is recorded. The maintenance information corresponds to cleaning process information, and the contents of maintenance, maintenance fee, etc. are recorded as the information. Further, as the information regarding the deposit item B, information of the same items as described above is registered.

  As described above, the customer information of the electronic medical record is information such as address or location, contact information such as a telephone number, a facsimile number, or an e-mail address. The counseling information records the result of the counseling with the customer 30 performed in the counseling section described later. The property identification code is given to each storage 21 constituting the item group 140, and is an identification code by a number, a symbol or the like. For example, types of deposit items such as jackets, coats, and pants are registered. The brand is registered with brand name information. As the material, for example, material information of a deposit such as silk, hemp, leather, rayon is registered. As the color, for example, color information of a deposit, such as red, blue, and pink, is registered. As the feature, information that is the feature of the deposit such as frills, corduroy, and races is registered.

  In the maintenance content of the maintenance information, the content of the cleaning process performed on the deposit is registered, and the fee for the cleaning process content is recorded in the item of maintenance fee.

  When the item group 140 includes a plurality of storage items, storage information is registered by the number.

  On the other hand, a picture of the deposit 21 is taken before the cleaning process. In the photographing, the entire photographing of the individual storage items 21 and the photographing of a portion divided into a plurality of areas are performed. The photographed image data is sent to the data server 1 through the process management server 5 together with the property identification code, and the control unit 18 of the data server 1 issues a command to the storage item image DB storage unit 15, and the storage item image The DB recording unit 15 associates the image data with the property identification code, and stores the image data in the deposit image DB 2. Thus, the deposit image DB 2 and the medical record DB 3 are associated by the property identification code.

  As a result, in the medical record DB 3, the storage item status information, storage item attribute information, and cleaning processing information (maintenance information) of each storage item 21 are managed, and at the same time a plurality of storage items 21 constituting one article group 140. Information is managed collectively by one electronic medical record. Further, in the deposit image DB 2, image data before the cleaning process is managed for each property identification code. The cleaning process information may be prepared and input in the counseling section 9 described later.

(Measurement of deposit)
When registration of predetermined input information and image data to the deposit 21 in the electronic medical record is completed, the sheet is conveyed to the measuring section 66. In the measurement section, the storage item 21 is measured to indicate the state at the storage point. The worker measures the dimensions of the deposit 21 and the worker transmits dimension data from the terminal device 65, and the dimension data is transmitted to the data server 1 through the process management server 5, and the control unit 18 of the data server 1 A command is issued to the recording unit 14, and the electronic medical record recording unit 14 associates the dimension data with the property identification code and causes the medical record DB 3 to store the dimension data. The dimension data at this time corresponds to the "dimension" of the item "state at the time of storage" shown in FIG.

(Attachment of identification tag)
When the measurement is completed, if the request for cleaning the storage 21 of the group of articles 140 is requested for the first time or if the identification tag is not attached, the sheet is conveyed to the identification tag attachment section 8. The process management server 5 instructs the identification tag attachment section 8 by, for example, displaying on the terminal device 53 the attachment of the identification tag 20 in which the property identification code to the deposit 21 where the registration of the input information is completed is recorded. Do. In the identification tag attachment section 8, when a command to attach the article identification tag 9 is given, the identification tag 20 in which the article identification code is recorded is attached to the storage 21. The identification tag 20 may have on its surface a code capable of specifying a property identification code, a bar code indicating a symbol, a number or the like, or an IC tag capable of storing a description capable of specifying a property identification code Etc. may be comprised by data carriers, such as. The attachment of the identification tag 20 may be performed in the chart creation section 7 or the arrival section 6.

(counseling)
The counseling section 8 counsels with the customer 30. This counseling includes the display of the present condition of the deposit, explanations and confirmation of various explanatory matters, risk matters, etc. The counseling procedure is shown in FIG. Although counseling may be conducted by telephone, etc., it is basically possible to receive counseling on the web. In the case of counseling by telephone communication, it is not possible to display an image of the present condition of the deposit, and the explanation may be difficult to understand. FIG. 4 shows an example of web counseling.

  First, the process management server 5 transmits a URL or the like to access the e-mail address or the like of the terminal device 57 of the customer 30 via the communication line 4 to promote counseling work. Next, as shown in S21, if there is a URL sent or if there is already a transaction, the customer ID and password are input to a predetermined web page and logged in. After logging in, the display of the current image of the deposit, various explanatory matters, risk matters, explanation display of the point system and the like are performed, so these matters are confirmed and approved (S22). The concrete example is as follows. A description of the contents is given by displaying an image of the condition when the deposit is received at the cleaning processing factory, that is, the condition of the dirt of the deposit, the state of damage, and the like. This is based on a command from the control unit 18 of the data server 1, based on the property identification code for which the customer ID and the counseling have not been processed, according to the received item image DB2 corresponding to the received item image DB search unit 12 The image is retrieved and extracted, and the medical record DB retrieval unit 13 retrieves and extracts deposit state information such as dirt and damage of the corresponding deposit from the medical record DB 3 and displays the information on the terminal device 57 of the customer 30.

  For example, a check box in which "I understand" is displayed on the web page is provided, and when the customer 30 understands the current state of the deposit, a check mark is input to the check box. Allow for approval to take place. In addition, various explanatory matters and risk matters are confirmed. For example, the following description is displayed. (1) The content of the recommended cleaning operation is displayed, and the risk for the operation content is displayed. (2) A description of the fee for the cleaning operation is displayed. (3) In the case of high-risk cleaning work, consent terms are displayed. (4) The explanation of "Basic clause of accident compensation etc." and "payment due date etc." is displayed. (5) The explanation of the point system is displayed. For any of the above items (1) to (5), for example, a check box in which "I understand" or "I do not understand" is displayed is provided, and a check mark is input in the check box. It is approved by having it be done. When the above approval is performed, the approval data is transmitted from the terminal device 57 to the data server 1 through the communication line 4, and the electronic medical record recording unit 14 of the data server 1 makes the corresponding electronic medical records in the medical record DB3. Item approval is written.

  Then, the payment method selection is displayed for the payment of the fee for the cleaning process, and in the case of a credit card, the credit card is authenticated on the web (S23).

(Cleaning work)
When the storage item 21 for starting the cleaning process is carried into the cleaning operation section 10, the storage item 21 is distributed by the operator in order to work in a plurality of work areas in the cleaning operation section 10. In each work area, a processing device for performing cleaning processing such as washing processing, finishing processing, repair / repairing processing, and the like on the storage thing 21 is installed. As described above, the cleaning operation in the present invention includes repair / repair processing such as attaching a button that has been removed to the stored item, returning the color-removed part to the original color, and the like. The washing may be performed along with the washing and finishing treatments that are usually performed, or may be performed alone.

  Then, the operator in each work area inputs the property identification code acquired from the identification tag 20 attached to the deposit 21 and notifies the process management server 5 of the property identification code. At this time, the article identification code read by the reader device may be notified to the process management server 5 by using a reader device that reads information directly from the identification tag 20. Also, when the operator recognizes the property identification code written on the identification tag 20 and the operator inputs the property identification number to the terminal device, the terminal device notifies the process management server 5 of the property identification number. It may be one.

  When notified of the property identification code from the cleaning operation section 10, the process management server 5 transmits this to the data server 1 via the communication line 4, and the medical record DB search unit 13 matches the notified property identification code. The electronic medical record in which the property identification code is registered is searched from the medical record DB3. Then, the data server 1 transmits the electronic medical record extracted from the medical record DB 3 to the cleaning operation section 10 as processing information corresponding to the processing in the work area to which the property identification code is notified. When the cleaning work section 10 notifies the data server 1 of the property identification code, the property identification code may also be notified of information indicating the work area.

  In the work area of the cleaning work section 10, when the electronic medical record corresponding to the property identification code is received, the received electronic medical record is displayed (outputted) to make the operator recognize the processing information necessary for the storage 21 . At this time, the processing information received from the data server 1 may be displayed on the display unit or the display of the terminal device, or may be described by being printed on a recording sheet by a printer.

  In this way, when the processing information in the electronic medical record is displayed (output), the operator recognizes the necessary processing based on the processing information, and uses the processing device for performing the processing, Start processing. In particular, in the counseling section 9, various cleaning operations are performed according to the delivery schedule determined by the customer 30. Then, at the same time as the process to the deposit 21 is started, the operator notifies the data server 1 to start the process to the deposit 21 to the data server 1 via the process management server 5, and the process to the deposit 21 to be processed. Request to update the history. As a result, a history indicating that the process determined in the cleaning work section 10 is performed on the deposit item 21 is additionally registered in the electronic medical record corresponding to the deposit item 21 to be subjected to the cleaning process.

  Furthermore, when laundry processing, finishing processing, repair or repair processing, etc. are performed, the property identification code recorded in the identification tag 20 attached to the deposit to be processed is read by the reader device or the property identification By inputting a code in each work area, the property identification code and the area identification code in each work area are transmitted to the process management server 5 and the data server 1, thereby recognizing the start and end of various processes. The work history can be registered to the corresponding electronic medical record.

  When the cleaning work is completed, photography or measurement of each deposit is performed. The measurement is to measure the dimensions of the deposit 21 after the cleaning process. The operator transmits the measured dimensions from the terminal device 65 to the dimensional data. The dimension data is transmitted to the data server 1 through the process management server 5, the control unit 18 of the data server 1 issues an instruction to the electronic medical record recording unit 14, and the electronic medical record recording unit 14 associates the dimensional data with the property identification code To be stored in the chart DB3. The dimension data at this time corresponds to the "dimension" of the item of "state after cleaning process" shown in FIG. As described above, the dimensions before the cleaning process and the dimensions after the cleaning process are recorded in the electronic medical record, so it is necessary to compare these to determine whether or not the shape is lost by the cleaning process. it can.

  On the other hand, in the photographing, as in the case of the photographing before the cleaning process, the photographing of the entire storage 21 and the photographing of the part divided into a plurality of areas are performed for each deposit 21. The photo data after the cleaning process is transmitted to the data server 1 through the process management server 5 together with the property identification code based on the identification tag 20. The deposit item image recording unit 15 of the data server 1 stores the deposit item image data after cleaning processing in the deposit item image DB 2 in association with the property identification code. As described above, since the cleaning process includes the process of repairing and repairing the deposit, the image of the deposit after the cleaning process does not wash the deposit, and does not perform the finishing process, etc.・ The image data that has only been repaired is included.

  FIG. 6 shows the data structure of the storage item image DB2. For each property identification code, a storage point image (image before cleaning processing) and an image after maintenance (image after cleaning processing) are stored. A plurality of whole images 1 to n and a plurality of partial images 1 to m are registered in the storage time point image. For a plurality of whole images, for example, the front side, the back side, the lateral direction, the vertical direction, etc. of the clothes are changed to make it possible to grasp the whole of the target storage items, and this picture is changed. One or more partial images are taken for each of the whole images taken by the camera.

  In addition, a plurality of whole images 1 to N and a plurality of partial images 1 to M are registered also for the images after maintenance. The images after maintenance taken at substantially the same angle are registered as whole images 1 to N corresponding to the plurality of whole images 1 to n of the images taken at the storage time. Furthermore, partial images 1 to M are substantially the same as partial images 1 to M corresponding to the plurality of partial images 1 to m at the storage time with respect to the entire images 1 to N, respectively. Registered as

  The plurality of whole images 1 to n, 1 to N, and the plurality of partial images 1 to m, 1 to M before and after the cleaning process are photographed for each storage item specified by the property identification code, and stored as an image It is registered in object image DB2. In the case where the storage indicated by the specific property identification code has been received and processed multiple times in the past and the cleaning processing has been performed, the property identification code relates to each cleaning processing performed in the past. Images and images after maintenance are registered in time series, respectively. Further, when an identification tag is not attached at the time of arrival, an identification tag to which a different item identification code is assigned is attached, so that the image before cleaning processing and the image after processing are managed by the item identification code.

(shipment)
When the storage item 8 for which the processing in the cleaning work section 10 has been completed is carried into the shipping section 56, the operator inputs a property identification code based on the identification tag 20 attached to the storage item 21 carried in. The property identification code of the deposit 21 is notified to the data server 1 through the process management server 5 from the reader device or the terminal device 56 or the like.

  When the data server 1 receives the property identification code notified from the shipping section 11, the medical record DB search unit 13 searches the medical record DB 3 and extracts the electronic medical record in which the received property identification code is registered. Then, the electronic medical record recording unit 14 takes the history information indicating that it has been packaged or inspected as it has been carried into the shipping section 56 and subjected to processing such as packaging or inspection with respect to the extracted electronic medical record. An additional registration is performed on the deposit 21 that matches the received item identification code.

  Then, when all the items received from the same customer are in the designated area, these items are packaged and shipped as one delivery item. Alternatively, in the counseling section 9, when the customer sets a different delivery date for each storage item, the delivery is individually delivered by the delivery service according to the delivery date. In the case of collectively shipping all of the above items into one, or in any case of individually shipping, the identification tag 20 may be attached and delivered to the source of the customer 30. Alternatively, the identification tag 20 may be removed and delivered to the customer 30.

(A second or more request for the same deposit)
Next, when the customer 30 requests the cleaning processing factory to perform the cleaning again, if the identification tag 20 is attached to the deposit that has been made once and returned to the customer, If the product is delivered or brought into the cleaning processing factory while it is attached, as described above, the cleaning processing factory will carry out the work from receipt of goods receipt to shipping, but once received the requested deposit Since the identification tag 20 is attached, it is not necessary to assign a property identification code, nor is it necessary to attach an identification tag. Therefore, in the case of the second or more request of the same storage item, there is no need for the identification tag attachment operation for the storage item, and the operation in the identification tag attachment section 8 can be omitted to proceed with the processing. In addition, since it is not necessary to issue a property identification code and the deposit item attribute information etc. may use the past history, the work in the chart creation section 7 is simplified.

  On the other hand, when the identification tag 20 is not attached, such as when the identification tag 20 is removed and shipped to the customer 30 at the time of shipping, or when the customer 30 removes the identification tag 20, the identification tag is attached. In section 8, a new property identification code is assigned to the storage item, and an identification tag in which the new property identification code is registered is attached. In addition, when the trace etc. which the customer 30 removed the identification tag 20, etc. remain and the property identification code of the attached identification tag is known, the previous property identification is carried out without issuing a new property identification code. Sometimes code is used.

(Access by customers or readers)
The customer 30 can access the deposit image DB 2 and the medical record DB 3 of the information management unit 101. In addition, when the medical record DB 3 is accessed, not only the contents of a part of the electronic medical record can be changed, but also new items can be added and customized. For example, after entering a customer ID and password on a predetermined web page and logging in, a specific electronic medical record is retrieved from the medical record DB 3 and extracted, and if items such as summer items and winter items are incorrect, they are corrected can do. In addition, in the electronic medical record, for example, a field for inputting a memorandum (used at a wedding of ○, present from ○) can be provided. In this way, it is possible to customize by adding a plurality of new items.

  FIG. 2 is a flowchart showing a flow of browsing electronic medical record information. The customer 30 uses the owned terminal device 57, enters a customer ID and a password on a predetermined web page, and logs in (S1). In the search screen, for example, a screen as shown in FIG. 7 is displayed. When the identification tag 20 is attached to the returned storage, a reader device that reads out information directly from the identification tag 20 is used, or a customer inputs a property identification code written on the identification tag 20, etc. , And input in the column of the article identification code of FIG.

  A search is performed based on the input item identification code, and an electronic medical record in which the item identification code registered in the electronic medical record matches the input item identification code is extracted (S2). The customer ID and the property identification code are transmitted to the data server 1 from the terminal device 57 of the customer via the communication line 4, and the medical record DB search unit 13 searches the medical record DB 3 based on the customer ID and the property identification code. Extract all electronic medical records. The extracted electronic medical record also describes the deposit item attribute information, the history information of the cleaning process, and the like, so by combining them and displaying them (S3), the past cleaning process history of the specified deposit is displayed. It can be confirmed and used as a reference.

  Next, FIG. 3 is a flowchart showing a flow of browsing of the deposit item image. The customer 30 or the viewer 31 uses the owned terminal device 57, inputs a customer ID and a password on a predetermined web page, and logs in (S11). After logging in, select and display the property search screen. The property search screen is configured, for example, as shown in FIG. The customer inputs a keyword for search in the item of property search condition setting. In the example of FIG. 7, five items of item, brand, material, color and feature are listed as items of keyword input or selection. As for the feature items, one or more items are selected from items such as frill, corduroy, race, etc. When selecting, check the checkbox. These five items are items registered in the electronic medical record stored in the medical record DB 3. A keyword is input to these items or washing is performed, and a search button is clicked to perform a search (S12). Items for keyword input or selection are not limited to the five items shown in FIG. 7, and items registered in an electronic medical record can be used.

  In the example of FIG. 7, keywords are input to all items of item, brand, material, and color, but only one item may be used to input a keyword, or a plurality of items are used in combination. It is good.

  When the search button is clicked, the customer ID and the keyword are transmitted from the terminal device 57 of the customer to the data server 1 through the communication line 4, and the medical record DB search unit 13 searches the medical record DB 3 based on the keyword. All electronic medical records are extracted. Since the medical record DB 3 and the deposit item image DB are associated with the item identification code, the deposit item image DB search unit 12 searches the deposit item image DB based on the item identification code registered in the extracted electronic medical record. The image before cleaning (image at the time of storage) and the image after cleaning (image after maintenance) are extracted for all corresponding storage items. In this way, the terminal device 57 can not only the stored items owned by the customer itself but also the stored items owned by others for the extracted stored items, both the pre-cleaning process image and the post-cleaning process image. Images can be displayed in contrast (S13).

  An example of a screen on which the corresponding property is displayed after the search using the property search screen of FIG. 7 is shown in FIG. In FIG. 8, properties matching the keywords input to the item, brand, material, and color are displayed in a list along with the property identification code. To select a specific property from multiple properties, click the selection button displayed next to the property identification code. For example, when the property identification code displayed at the top of FIG. 8 is selected, a screen as shown in FIG. 9 is displayed. In the example of FIG. 9, the storage point image and the post-maintenance image are displayed in contrast to the storage property of the property identification code 1000567.

  As an example, in the image display, the whole image is displayed in the upper part and the partial image is displayed in the lower part, and in the whole image, an image obtained by taking a picture while changing the angle is displayed. In the overall image display, the left and right alignment of the entire image in the storage point image and the left and right alignment of the entire image in the post maintenance image are arranged so that images of the same angle are aligned at the same position. And be displayed for comparison.

  In partial image display, a partial image for the entire image taken at a specific angle is displayed directly below the entire image. When there are a plurality of partial images, they are displayed in series directly below the entire image. In addition, in order to clearly understand the difference before and after the cleaning process, the arrangement of the partial images in the storage point image and the arrangement of the partial images in the post maintenance image should be arranged so that the images of the same part are aligned at the same position. , Is displayed to be contrastable. As for the display of the image, the purpose is to compare the images before the cleaning process and after the cleaning process, so if they can be compared, they do not necessarily have to be displayed side by side on one screen.

  Furthermore, the maintenance content and the fee may be displayed on the image after maintenance. In FIG. 9, regarding the cleaning work of the deposit in the property identification code 1000567, the maintenance content and the fee corresponding to the maintenance content are displayed. In this way, the customer can assume in advance what sort of maintenance will be performed on the deposit to be provided for cleaning from now, and what the finish of the deposit after maintenance will be. Because you can also know the fee, it will be easier to ask for cleaning. Further, depending on the contents of maintenance, there may be a risk that the texture changes after processing. Therefore, although not shown in FIG. 9, the risk contents may be displayed in the item of maintenance contents. For example, a risk 1 can be displayed under the item of maintenance 1. Regarding the data of the maintenance fee and the contents of the risk, items corresponding to the electronic medical record may be provided and registered, or may be stored in another storage means.

  As described above, the customer 30 or the viewer 31 can access the data server 1 at the cleaning agent side, the deposit item image DB 2 and the medical record DB 3 to search from the past history by brand name, product type, material, maintenance content, etc. -It is possible to extract and check the information of the corresponding deposit. In addition, attribute information and maintenance information (history of the cleaning process) of the clothes can be confirmed.

  In addition, since before and after the cleaning process the photographic image before and after the cleaning process can be compared in whole and in part, for example, clothes of another person similar to the clothes owned by the customer (same brand, same item, similar colors) The photograph image before and after the cleaning process can be retrieved and browsed, and the state of the clothes owned by the customer after the cleaning process can be simulated. You can also check the photos after cleaning the clothes you plan to buy. This can be used as a reference when selecting the cleaning processing method, or as a reference when selecting the type of clothes to be purchased.

  On the other hand, the viewer 31 can compare the whole before and after the cleaning process with the photographic image before and after the cleaning process. For example, in the case where the viewer 31 is a manufacturer of clothing and accessories, it is possible to It is possible to obtain information on the finish after maintenance, and to advise the customer of the maintenance method etc.

  Next, the cleaning information provision system includes the SNS connection unit 16, and all functions are linked to the SNS (a place where various information related to storage, cleaning processing, storage after cleaning processing, etc. can be exchanged), It is possible to share impressions using cleaning with photos before and after the cleaning process. Furthermore, it is possible to make public "brand" about "brand" and items, and to exchange various information about deposit and maintenance among cleaning users such as event information.

  The cleaning information providing system is an integrated system of cleaning operations that can utilize information related to cleaning, and can be an ERP system that can comprehensively manage basic operations such as accounting and personnel affairs. The ERP system of this trend is based on the ERP package, and by introducing the operations that can be standardized by many companies as a package, the purpose is to reduce the development cost of the system. It is the basic idea to suppress. In this way, no company has a unique face, but it is not exposed to excessive competition and does not lead to the development of the industry.

  Originally, by matching the part of the core system to the individuality of the company, it is possible to make use of the individuality and value of the company, and by creating the corporate culture, it is possible to create true competitiveness. The cleaning information providing system can be an ERP system that can maximize the value of the care maintenance of clothes by optimizing the care maintenance work related to cleaning.

  The present invention is an integrated system of cleaning operations that can utilize information related to cleaning, and can be applied to an ERP system that can comprehensively manage basic operations such as accounting and personnel management.

1 data server 2 storage item image DB
3 medical record DB
4 communication line 5 process control server 6 arrival section 7 chart creation section 8 identification tag attachment section 9 counseling section 10 cleaning operation section 11 shipment section 12 storage item image DB search unit 13 medical record database search unit 14 electronic medical record storage unit 15 storage item image Recording unit 16 SNS connection units 51 to 57, 65 Terminal device 66 Measuring section

Claims (3)

A computer that assigns a property identification code to the accepted deposit, and manages the work process with the property identification code;
A first storage unit created by the computer corresponding to the property identification code and in which information data including maintenance content of the deposit is registered;
And second storage means for storing images before the cleaning process and after the cleaning process in association with the property identification code.
The viewer or the customer who has deposited the stored items accesses the first storage unit and the second storage unit from the terminal device, and uses the maintenance content registered in the first storage unit as a search condition. The image before cleaning process and the image after cleaning process can be extracted,
Displayed on the display device of the customer or viewer so that the pre-cleaning image and the post-cleaning image can be compared,
The cleaning information providing system, wherein the image before cleaning processing and the image after cleaning processing include an image photographed by changing an angle of the storage item. A computer that assigns a property identification code to the accepted deposit, and manages the work process with the property identification code;
A first storage unit created by the computer corresponding to the property identification code and in which information data including maintenance content of the deposit is registered;
And second storage means for storing images before the cleaning process and after the cleaning process in association with the property identification code.
The viewer or the customer who has deposited the stored items accesses the first storage unit and the second storage unit from the terminal device, and uses the maintenance content registered in the first storage unit as a search condition. The image before cleaning process and the image after cleaning process can be extracted,
Displayed on the display device of the customer or viewer so that the pre-cleaning image and the post-cleaning image can be compared,
A system for providing cleaning information, wherein the image before the cleaning process and the image after the cleaning process include an image captured by changing an angle in the front side, the back side, the lateral direction, and the vertical direction of the deposit. The image before the cleaning process and the image after the cleaning process each include a partial image of the deposit.
In the partial image, the vertical alignment of the partial image in the pre-cleaning process image and the vertical alignment of the partial image in the post-cleaning image are arranged such that images of the same part are aligned at the same position. The cleaning information-providing system according to claim 1 or 2.

Images